Genesys Multimedia 7.6
Manuals and User Guides for Genesys Multimedia 7.6. We found 1 manuals for free downloads Reference manual
Below you will find brief information for Multimedia 7.6. This document provides information on configuration options and on field codes used in standard responses for the Genesys Multimedia platform. It covers components like Universal Contact Server, Interaction Server, Web API Server, Chat Server, and E-mail Server.
Key Features
Configuration options
Field codes in standard responses
Universal Contact Server management
Interaction Server configuration
Web API Server integration
Pages: 178 Genesys Multimedia 7.6 Reference manual
Brand: Genesys Category: Software Size: 1 MB
Languages: English
Table of contents
Open manualFrequently Answers and Questions
What is Genesys Multimedia?
Genesys Multimedia is a cover term for Genesys components that manage interactions whose media is something other than traditional telephonic voice (for example, e-mail or chat).
What components does Multimedia include?
Multimedia includes parts of the Genesys CIM Platform plus Genesys E-mail, Genesys Web Media, and Genesys Open Media channels, as well as Web Collaboration.
What licenses are required for Multimedia?
Licensing requirements are: one Multimedia Agent seat for each agent, one media channel for each media option, and an NLP Content Analysis license for Genesys Content Analyzer.
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