salesforce Live Agent
Manuals and User Guides for salesforce Live Agent. We found 3 manuals for free downloads Developer's Guide, User Guide
The Live Agent is a web-based, text-only live chat tool that allows service organizations to connect with customers or website visitors in real time. It is used to provide customer support and can be customized to fit the needs of your company. The Live Agent Developer's Guide provides instructions on how to customize the Live Agent to create a personalized chat experience for both agents and customers.
Key Features
Customize deployments using the Deployment API
Customize chat windows using Visualforce pages and components
Create pre-chat forms to gather information from customers
Create post-chat pages that appear to customers after a chat is complete
Set up Direct-to-Agent chat routing with the Deployment APIs
Pages: 60 salesforce Live Agent Developer's Guide
Brand: salesforce Category: Software Size: 994 KB
Languages: English
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Frequently Answers and Questions
What is Live Agent?
Live Agent is a web-based, text-only live chat tool that allows service organizations to connect with customers or website visitors in real time.
How can I customize Live Agent?
You can customize Live Agent using the Deployment API and Visualforce to create a personalized chat experience for your agents and customers.
What are some of the features of Live Agent?
Live Agent allows you to create pre-chat forms, post-chat pages, and set up direct-to-agent chat routing.
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