salesforce Open CTI
Manuals and User Guides for salesforce Open CTI. We found 2 manuals for free downloads Developer Guide
Open CTI is a browser-based JavaScript API that allows you to build and integrate third-party computer-telephony integration (CTI) systems with Salesforce Call Center. It enables you to create softphones (call-control tools) that function as fully integrated parts of Salesforce, providing users with CTI systems that are browser and platform agnostic.
Key Features
Integrates with Salesforce without CTI adapters
Customizable softphones
Browser and platform agnostic
API for Salesforce Classic and Lightning Experience
Pages: 108 salesforce Open CTI Developer Guide
Brand: salesforce Category: Instant messaging software Size: 1 MB
Languages: English
Table of contents
Open manualOther manuals and documents
Frequently Answers and Questions
What is the difference between the Open CTI APIs for Salesforce Classic and Lightning Experience?
The Open CTI APIs for Salesforce Classic and Lightning Experience differ in their connection methods, input syntax, and method behavior. Swapping the APIs in custom JavaScript code is not possible because of these differences.
What is the purpose of a call center definition file?
A call center definition file specifies fields and values that define a call center in Salesforce for a particular softphone. It ensures compatibility between Salesforce Call Center and different CTI system vendors, and should be customized for specific softphone requirements.
What are the key elements in a call center definition file?
Key elements include 'callCenter', 'section', and 'item'. 'CallCenter' defines a phone system, 'section' groups related data fields, and 'item' represents a single field in the call center definition.
advertisement