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Using Avaya 9621G/9641G/9641GS IP
Deskphones SIP
Release 7.1.7
Issue 1
October 2019
© 2019, Avaya Inc.
All Rights Reserved.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.
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T9 Text Input and other products are covered by one or more of the following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,
5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and
6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,
746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.
No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,
2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.
No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1
010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea
Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of
China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,
218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268; additional patent applications are pending
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VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE HTTP://WWW.MPEGLA.COM
.
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IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE
FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES
IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
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You acknowledge and agree that it is Your responsibility for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.
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Regulatory Statements
Australia Statements
Handset Magnets Statement:
Danger:
The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
Article 12 — Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.
Article 14 — The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications is operated in compliance with the
Telecommunications Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.
• Power cords shipped with this equipment must not be used with any other equipment. In case the above guidelines are not followed, it may lead to death or severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
• 接続ケーブル、電源コード、 AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two conditions:
1. It is possible that this equipment or device may not cause harmful interference, and
2. This equipment or device must accept any interference, including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos condiciones:
1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing to the outside plant.
Taiwan Low Power Radio Waves Radiated Devices Statement
802.11b/802.11g/BT:
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interferences that may cause undesired operation.
When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15 to 5.25GHz frequency range. The FCC requires this product to be used indoors for the frequency range of 5.15 to 5.25GHz to reduce the potential for harmful interference to co channel mobile satellite systems. Highpower radar is allocated as the primary user of the 5.25 to 5.35GHz
and 5.65 to 5.85GHz bands. These radar stations can cause interference with and/or damage to this device.
Class B Part 15 Statement
For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This equipment should be installed and operated with minimum distance of 8 in or 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
EU Countries
BT transmitter
• Frequencies for 2402-2480 MHz, transmit power: 6 dBm
WiFi transmitter
Frequencies for 2412-2472 MHz, transmit power: 10 dBm
General Safety Warning
• Use only the Avaya approved Limited Power Source power supplies specified for this product.
• Ensure that you:
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Contents
Chapter 1: Introduction to 9621G and 9641G/9641GS SIP deskphones ............................ 11
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
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Contents
enabled headset .......................................................................... 44
enabled headset with your phone ....................................................... 44
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
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Contents
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
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Contents
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
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October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
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Chapter 1: Introduction to 9621G and
9641G/9641GS SIP deskphones
Your deskphone provides many features that include:
• Viewing and managing your calls, call logs, and contacts list
• Customizing your deskphone
• Accessing your voice mail
• Using integrated WML browser
You can also attach up to three button modules to your deskphone to expand the available number of call appearances and features. Multiple button modules must all be the same type and same model. The 9621G model does not provide a port for button module attachment.
The letter G in a deskphone model name indicates the presence of a built-in Gigabit Ethernet adapter that increases the transmission speed of data.
The 9621G, 9641G, and 9641GS deskphones provide a color LCD display. 9621G deskphones have a smaller display area than 9641G deskphones, and do not have a USB interface. 9641GS deskphones have a 5.0 inch capacitive TFT screen as compared to the 4.7 inch resistive TFT screen on the 9641G. Thus, the 9641GS provides a higher touch sensitivity, and a brighter and sharper look. The 9641GS deskphones provide the Ethernet link and activity LED for the network port, located on the back panel of the phone. Unless specifically stated in this guide, the three models are essentially the same in terms of features and functionality.
Your administrator might not have configured all functions and features described in this user guide.
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Introduction to 9621G and 9641G/9641GS SIP deskphones
Physical layout
The following table provides descriptions of the deskphone buttons and features.
1
2
Callout
Number
Name
USB port
Message waiting indicator
Icon if applicable
N/A
N/A
Description
The 9621G does not have a USB port.
An illuminated red light in the upper-right corner of your deskphone indicates that you have a voice mail. If you enabled Visual Alerting on your phone, this light flashes when you receive an incoming call. In addition to the message waiting indicator, the deskphone lights the
Message button when you have voice mail.
Table continues…
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
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5
6
Callout
Number
3
4
Physical layout
Name
Phone display
Features and call appearance lines
Quick Touch
Panel (QTP)
Phone
Icon if applicable
N/A
N/A
N/A
Description
The first line shows status information such as the time and date, primary extension, error indications, Instant
Messaging indications, and missed calls. The second line, called the Status Line, provides information, such as when you can use the right or left navigation arrows to view other screens or menus. The Status Line also provides messages related to the current application or the actions that you must perform on a screen. Call appearances appear below the Status Line. The number of call appearances available to make or receive calls depend on how your administrator administers the system. The number of lines available on touchscreen deskphones depend on how your administrator administers the Quick Touch Panel (QTP). For more information, see
on page 40. Touch the line to start or answer a call. The last display line shows the QTP that displays the options that your administrator has administered for the extension such as EC500, Call Forwarding, or Extended Call
Forwarding.
On touchscreen deskphones, call-related icons on the lines show the lines that are in use or available for calls.
Touch the line that you want to use. Lines also indicate if the system or system number has enabled or disabled a feature in the Feature or System Numbers view.
Note:
For multiple call appearance alerting, the phone highlights the call appearance with the most recent incoming call.
The QTP displays the options that your administrator administers for the extension such as EC500, Call
Forwarding, or Extended Call Forwarding.
The Phone button displays the Phone screen when you press the button. During a call, you can gain access to the following options from the Phone screen:
• Hold
• Conference
• Transfer
• Drop call
Table continues…
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
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Introduction to 9621G and 9641G/9641GS SIP deskphones
Callout
Number
7
8
9
10
11
12
13
14
Name
Message
Contacts
Home
History
Volume
Mute
Speaker
Headset
Forward
Icon if applicable
Description
When you press Message , you are connected directly to your voice mail system. The deskphone lights this button when you have voice mail messages waiting. To listen to your voice mail messages, ensure that the system administrator configures the voice mail for your extension.
When you press Contacts , the Phone screen displays the entries in your contact list.
When you press Home , you gain access to the Home screen to configure options and settings, access the browser or any applications available.
When you press History , the Phone screen displays the history of your outgoing, incoming, and missed calls. The icon on the History the deskphone lights the button when you have missed calls. The top line shows the Missed
Call icon and the number of calls that you have missed.
If you press + or on the Volume button on an active call, the phone increases or decreases the volume of your handset, headset, or speaker accordingly. When you are not on an active call, pressing these buttons adjusts the ringer volume.
Press the Mute button to mute a call in progress. To take a call off mute, press Mute again.
Press the Speaker button to use the speakerphone. To take a call off speakerphone, lift the handset or press the
Headset button.
Press the Headset button to use the headset if connected.
Press Forward to display the Forwarding menu.
Connection jacks
The following image illustrates the connection jacks that are present on the back panel of Avaya
Deskphone 9621G and 9641G/9641GS models. The image schematically describes which device to connect in which jack.
Note:
9621G does not support a button module.
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
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Scrolling and navigation
2
3
No.
1
Name
5V DC Jack
Network port
PC port
Description
To connect the power supply.
To connect the Ethernet cable
To connect the computer.
Note:
PC port is disabled when Wi-Fi network is used.
To connect the handset.
To integrate the Wi-Fi module.
4
5
Handset Jack
WLAN Module Panel
Scrolling and navigation
Use the up and down arrow buttons on the right side of the screen to scroll up or down the list.
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
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Introduction to 9621G and 9641G/9641GS SIP deskphones
If the administrator has enabled Busy indicator, System Numbers, or Autodial buttons on your deskphone, you can tap More on the Features list to see these buttons.
The details icon is a right-facing blue-colored arrow. Tap the details icon to view more information about the item. For example, if you tap the arrow to the right of a contact name, the deskphone displays a screen with the numbers that you have stored for that person.
You can tap a line or softkey or tap the on-screen softkey labels. Softkey labels change according to the context. For example, you can tap a contact to make a call to that person and tap a line on the Phone screen to answer an incoming call, to go off hook, to make a call, or to resume a call on hold.
You can also gain access to the Phone screen or the Home screen anytime by pressing the appropriate buttons on the deskphone.
Icons
Icons indicate the state of a call, navigation choices, call history types, contact telephone types, feature status, Home screen applications, and options. Depending on their purpose, some icons appear on the top line, for example, to notify you that a headset is active or that you have missed calls in the Call History. Other icons display on call appearance lines to show call states or feature status. Icons also appear on application screens like the Contacts list and call History.
The icons you might see on your touch-based deskphone are described in the following table, grouped into the screens or applications to which they apply.
Home screen icons
Home screen icons are touch-based. Using these icons, you can initiate actions like changing telephone settings, gaining access to the Favorite numbers to add or change the numbers, or cleaning the display screen. Your administrator might make other, optional Home screen icons available to you that do not appear in this table. The Home screen also displays a horizontal green bar on top of the SAC softkey indicating that the Send All Call (SAC) feature is on. Your system administrator can provide information about optional applications.
Icon Description
Designates the general phone number for a favorite Contact. For
more information, see Setting up favorites on page 33 .
Designates the home phone number for a favorite Contact. For
more information, see Setting up favorites on page 33.
Table continues…
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Icon
October 2019
Icons
Description
Designates the work phone number for a favorite Contact. For
more information, see Setting up favorites on page 33 .
Designates the mobile phone number for a favorite Contact. For
more information, see Setting up favorites on page 33.
Tap to gain access to the WML Browser application.
Tap to gain access to the Settings menu.
See more Home screen icons.
See previous page of Home screen icons.
Tap to gain access to the Main Menu Clean Screen option.
Indicates an energy-saving measure. When you tap this icon, the display backlight turns off. When the backlight is off, any activity on your deskphone turns the backlight on.
Tap to gain access to the Main Menu Log out option.
Tap to gain access to the Main Menu Network info options.
Tap to gain access to the Screen & Sounds Options menu from the Options & Settings menu.
Tap to gain access to the Call Settings menu from the Options &
Settings menu.
Tap to gain access to the Application Settings menu from the
Options & Settings menu.
Tap to gain access to the Language & Region menu from the
Options & Settings menu.
Tap to gain access to the Advanced Settings menu from the
Options & Settings menu.
Tap to gain access to the Speed Dial assignment menu from the
Options & Settings menu.
Tap to gain access to the Favorites assignment menu from the
Options & Settings menu. This feature is designated a favorite.
For more information, see
on page 33.
Table continues…
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Introduction to 9621G and 9641G/9641GS SIP deskphones
Icon Description
Indicates that Bluetooth ® is enabled, but no device is currently connected.
Indicates that the phone is paired with and able to communicate with a Bluetooth ® enabled headset.
Indicates that the SLA Mon ™ agent has taken control of the deskphone.
Indicates that the call is being recorded for SLA Mon ™ .
Indicates the information about Avaya.
Contact and call history icons
These icons indicate the Call History types, Contact phone types, and navigation choices.
Depending on their purpose, some icons appear on the top line, for example, to notify you that you have missed calls in the Call History. Other icons display on call appearance lines, for example, the Detail icon to the right of a Contact name lets you navigate to that contact's detail information.
Icons also appear on application screens like the Contacts list and call History.
Icon Description
Details button. Touch to display more information about a line item or to access related information screens.
Call History — all calls.
Call History Missed call.
Call History Outgoing call.
Call History Answered call.
Contact — Home telephone number.
Contact — Mobile Telephone number.
Table continues…
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Icon
IM Icons
Icons
Description
Contact — Work telephone number.
Contact — Delete individual numbers for a contact.
Contact — Favorite.
Presence icon indicating a Contact whose presence you want to track. Touch this icon to indicate you want to set up presence tracking on the Contact detail screen and enter a phone number or URI/URL to be tracked for this Contact.
Indicates call history of bridged calls is activated.
Indicates call history of bridged calls is deactivated.
Indicates that the Microsoft ® Exchange is integrated with your deskphone.
Description
IM active icon.
IM away icon.
IM busy icon.
IM inactive icon.
IM answered icon.
IM missed icon.
IM outgoing icon.
IM on the status line.
IM selected on the status line.
IM missed on the top line.
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Introduction to 9621G and 9641G/9641GS SIP deskphones
Feature-related icons
Depending on their purpose, some feature-related icons appear on the top line, for example, to notify you that the Send All Calls features is active or if a system failover is occurring. Other icons display on the Feature Menu to indicate whether the individual features listed are active or inactive.
Icon Description
Icon indicating the telephone is not connected to its network and is operating in "failover" mode. Some features may not be
available or work correctly. See Limited access during failover on
page 109 for information.
Send All Calls feature is activated.
Feature is activated.
Feature is off (not activated).
Indicates that the call is using a wideband codec for excellent voice quality.
Indicates a low network performance or presence of local network issues that might result in lower call quality.
Indicates that the user enabled the LNCC feature.
User can control the number of concurrent incoming calls by using the Limit Number of Concurrent Calls (LNCC) feature that changes the Multiple Call Appearance deskphone to a Single
Call Appearance deskphone. If the user receives an incoming call when the LNCC feature is active and the user is already on a call, the caller gets the busy tone.
Indicates the Team idle state on idle line.
Indicates the deskphone is locked.
Indicates the Team idle and forward state on an idle line.
Indicates the Team single incoming call in on idle line.
Indicates the Team multiple incoming calls in on idle line.
Indicates the Team busy state on a busy line.
Table continues…
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Icon
Icons
Description
Indicates the Team busy and forward state on a busy line.
Indicates the Team busy and single incoming call state on a busy line.
Indicates the Team busy and multiple incoming calls state on a busy line.
Presence icons
These icons indicate the status of a contact whose presence you are tracking.
Icon Name
Available
On a call
Description
User is available and can communicate.
User is on a call.
Busy User is busy.
Away User is away from the phone.
Do not Disturb
Out of Office/Offline
Unknown
User does not want to communicate.
Out of Office: User is out from the office.
Offline: User wants to appear invisible.
The presence status of the user is unknown or the phone is not registered.
The deskphone displays presence icons only when you set up the option of tracking presence of a contact. You can set up the option while adding or editing the contact details. The deskphone also displays the presence icons on the Home Screen as per the status of the contact.
Note:
Presence tracking is available only if the administrator configured the feature for you.
Call-related icons
These icons indicate the state of a call, call-related features, navigation choices, or other icons that may appear on the Phone screen.
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Depending on their purpose, some icons appear on the top line, for example, to notify you that a headset is active. Other icons display on call appearance lines to show call states.
Icon Description
Incoming call is ringing.
This call appearance line is not currently in use.
Call is active.
You placed this call on hold.
Your calls are being forwarded.
A bridged call appearance is in use.
EC500 is on.
A conference call is active.
You placed a conference call on hold.
Speakerphone volume is being adjusted.
Headset volume is being adjusted.
Details button. Touch to display more information about a line item or to access related information screens.
The call in progress is muted.
The ringer volume is off due to pressing - on the Volume button until the volume turns off. To reinstate volume, press + on the
Volume button.
Icon indicating the telephone is not connected to its network and is operating in "failover" mode. Some features may not be
available or work correctly. See Limited access during failover on
page 109 for information.
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Adjustable stand and display screen
Adjustable stand and display screen
You can adjust the display screen as required. To move the display screen, gently pull from the top of the display screen towards you even as you hear clicking sound. Each click indicates a locking position. You can push the screen back to return to the original flat position. Gently pull the display screen towards you and push to return the display screen to the original flat position.
You can place the phone on the stand in a flat position or at an angle. To place the phone vertically for wall mounting, reverse the tab located under the switchhook in the top ear piece pocket and ensure that the handset is in the correct position. You need a small screwdriver to lift the tab and reinsert back the reversed tab.
Using the on-screen keyboard
The deskphone displays an on-screen keyboard when you add or edit a contact name or a number or when you personalize labels for your call appearances or features. You can enter symbols and accented letters and also change between alphabetic and numeric keyboards.
The deskphones support the on-screen keyboard for French and Russian languages. You can also search for contacts through a non-English keyboard.
The following diagrams help you to understand how to add or change names, telephone numbers, or labels. Tapping and holding the backspace button produces an automatic repeat action where the letters are cleared one by one moving backwards as long as you keep pressing the Backspace button. Tap the Done check mark when you finish editing. Use the Cancel mark to discard any edits and return to the previous screen.
Figure 1: Text Entry Keyboard
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Introduction to 9621G and 9641G/9641GS SIP deskphones
Shift key
Switch to
Numeric Text
Entry Screen
Move cursor to right
Move cursor to left
Figure 2: Numeric Entry Keyboard
Cancel
Save/Done/Next
Backspace
Next field
Accent the next character you press. Press this key, then the character you want to accent and select from a mini-keyboard
Switch to
Symbol
Selection
Screen
Switch to
Alpha Text
Entry Screen
Move cursor to right
Move cursor to left
Cancel
Save/Done/Next
Backspace
Next field
Dialpad text entry - Toggle between numeric and multi-tap keyboard
Cleaning the screen
Clean the touchscreen periodically to remove fingerprints and other marks on the screen by using a soft, slightly damp, lint-free cloth. From the Home screen, select Settings and then select
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Cleaning the screen
Touch Screen Cleaning to disable the touchscreen so that you do not initiate an action or application. Follow the instructions that appear and press any phone button when you complete cleaning.
Warning:
Use plain water or a cleaner specifically designed for LCD, computer, or touch screens. Do not use harsh chemicals, window cleaner, abrasives, aerosol sprays, ammonia, or solvents to clean the touchscreen. Do not let the cleaning liquid enter the phone through the openings.
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Chapter 2: Getting started
Logging in to your phone
About this task
Perform this task to log in to your phone.
The phone supports Multiple Device Access (MDA) with which you can register up to 10 SIP devices with your extension. If you register to multiple devices, you can perform functions, such as switching to another registered device during an active call or bridging on to calls at multiple registered devices.
Procedure
1. Press Log In .
2. Enter your extension.On the login screen, enter the extension number that your administrator assigned to you for login.
3. Tap Enter .
4. Enter the password that the administrator assigned to you.
5. Press Enter or OK or # .Tap Enter .
Locking and unlocking your phone
About this task
Locking your phone when it is idle prevents it from being used to make a call, with the exception of an emergency call. When locked, a padlock symbol displays and the only actions you can take are to receive calls, make an emergency call, or unlock the phone. Locking your phone does not log it out; you are still logged in but must enter your login password when you unlock the phone. If you press a button that is not allowed on a locked phone, an error is displayed with a beep.
Note:
The phone cannot be locked while on an active call.
When you lock your phone, your presence status changes to Away .
Procedure
1. Tap Lock on the phone screen.
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Logging out of your deskphone
2. To unlock your phone, tap Unlock and enter the password you use for phone login.
Logging out of your deskphone
Procedure
1. Press Home .
2. Tap Settings .
3. Tap Log Out .
4. Tap Yes when the deskphone prompts for confirmation.
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Chapter 3: The Home Screen
Press the Home button under the display to access the Home screen. The Home screen has icons that let you access your telephone's options and settings to adjust or customize them, view your phone and network settings, use Favorite buttons, clean the screen, access your calendar (if available), and log out.
You can set up speed dial icons and Favorites to appear on your Home screen. See
Setting up speed dialing on page 33 and Setting up favorites
on page 33, respectively. Your administrator may make other Web-based applications available on your Home screen, for example, a corporate directory or support page. To invoke any application you see on the Home screen, touch its icon. If you have designated more than nine Favorites, or your administrator has enabled more than eight total WML and Avaya-provided applications, you have a second page for your Home screen. Touch the scroll bar on the right side of the Home screen to view the next page.
If you have a Calendar application, you can review appointments and reminders. See
Integrating other applications with your phone
on page 42 to set up your calendar preferences and Using the
Calendar on page 87 for information on working with this feature.
The exact content of your Home screen depends on how your administrator has set up your system but it always includes Settings, which displays a menu that lets you change your call settings, the language in which information displays on the screen, the way your screen looks and sounds, clean your screen, log your phone out, and more.
Note:
The Settings options that appear depend on how your extension was administered. Some options described in this guide may not be available to you.
Settings
The Settings menu contains choices for:
• Options & Settings
• Priority Call
• My Presence
• Bluetooth Setup
• Network Information
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Settings
• Light Off
• Touch Screen Cleaning
• Log Out
• Administration
• About Avaya
The Options & Settings menu provides access to:
• Call Settings , including choices for automatically displaying the Phone screen when you get an incoming call or when you place a call, turning call timers on or off, controlling how Redial works, turning Visual Alerting on or off, and more.
• Assign Speed Dial Entries , to set up speed dialing for numbers you call often.
• Assign Favorite Entries , to set up favorite contacts you can dial directly from the Home screen.
• Application Settings , including choices for personalizing button labels, for turning call
History on or off, and for including bridged calls in your call History.
• Screen & Sound Options , including choices for adjusting your phone's brightness, changing the ring pattern, call pickup alerting, selecting a different display language, showing the quick touch panel, and setting button clicks and tones.
• Language & Region , to change the language on your display or to set the time display to a
12 or 24 hour format.
• Advanced Options , to set Automatic Gain Control (AGC) for your headset, handset, and/or speaker audio and to set up your calendar options to integrate the Microsoft Exchange
Server calendaring feature with your deskphone.
Priority Call provides options to make a precedence call.
My Presence provides option to manually changing your presence status.
Bluetooth Setup provides options to scan, connect, and setup a bluetooth device.
Network Information shows summaries of network-related parameters for your phone, often used in troubleshooting with your administrator.
Light Off lets you turn the display backlight off, to save energy. When you next use the phone, the backlight comes back on.
Touch Screen Cleaning disables the display so you can remove fingerprints or other marks from the touch screen.
Log Out is used when you want to sign off the phone, to protect your settings or to allow another user to log in to your phone. Logging out prevents unauthorized use of your phone.
Administration provides access to the administrative settings of the phone.
About Avaya provides the release number of your telephone software.
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The Home Screen
Displaying the Phone screen on dialing
About this task
Use this task to set the phone to display the Phone screen when you dial a number to make a call.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Call Settings > Phone Screen on Calling .
3. Tap to select one of the following:
• Yes : To display the Phone screen when you dial a number.
• No : To remain on the current screen when you dial a number.
4. Tap Save .
Displaying the Phone screen on receiving a call
About this task
Use this task to display the Phone screen when you receive a call.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Call Settings > Phone Screen on Ringing .
3. Tap to select one of the following:
• Yes : To display the Phone screen when you receive a call.
• No : To remain on the current screen when you receive a call.
4. Tap Save .
Displaying call timers
About this task
You can set your call settings to display the duration of calls. You can turn the call timer display on or off.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Call Settings > Display Call Timers .
3. Tap Yes or No .
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Settings
4. Tap Save .
Setting redial options
About this task
Use this task to view a list of last four numbers that you dialed or to dial the last dialed number when you use the redial feature.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Call Settings > Redial .
3. Tap to select one of the following options:
• One Number : To dial the last dialed number.
• List : To display the last four dialed numbers.
4. Tap Save .
Configuring visual alerts
About this task
Use this task to cause the LED in the top right corner of the phone to flash when the phone gets incoming calls.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Call Settings > Visual Alerting .
3. Tap to select On or Off .
4. Tap Save .
Setting the audio path
About this task
Sets your phone to receive calls on the Speaker or the Headset.
Procedure
1. Press Main Menu .
2. Tap to select Settings > Options & Setting > Call Settings > Audio Path .
3. Tap to select Headset or Speaker .
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The Home Screen
4. Tap Save .
Setting dialing options
About this task
Your phone has the following dialing options:
• You can dial a number by picking up the handset, getting a dial tone, and dialing the required number (off-hook dialing).
• If you set the Edit Dialing feature, you can enter the number or a part of it, edit the entered digits if needed, and press the corresponding softkey to dial.
When on-hook dialing is enabled, Edit Dialing is not available.
If you activated the Limit Number of Concurrent Calls (LNCC) feature in the edit dialing mode, and you start dialing a number when at the same time your phone receives a call, the phone logs this call as a missed call.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Call Settings > Dialing options .
3. Tap to select On-hook or Editable .
During an active call, when you select the second line appearance, the first line appearance goes on hold and the Editable mode is disabled irrespective of your Dialing options setting.
4. Tap Save .
Toggling name and number
About this task
Use this procedure to display either caller name or caller number if the caller name is too long to fit on the phone screen.
Procedure
1. Press Main Menu .
2. Press Select to select Options & Settings > Call Settings > Toggle Name/Number .
3. Press Change to select On or Off .
4. Press Save .
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Settings
Setting up speed dialing
About this task
Use this task to assign speed dial numbers to your contacts. You can assign speed dial numbers to up to 10 contacts.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Assign Speed Dial Entries .
3. Tap the required unassigned line.
4. Tap to select the number that you want to assign.
Setting up favorites
About this task
Use this task to create a list of favorite contacts or features for quick access. You can include up to nine favorite items in the favorite list.
Procedure
1. Press Main Menu .
2. Press Select to select Options & Settings > Assign Favorites Entries .
3. Press Contacts or Features to select and set the favorites.
Personalizing labels
About this task
You can change the labels that the phone displays for your extensions, features, and the system numbers or speed dial buttons. For example, you can change the label for your extension to My
Line . If you have a button module attached to your phone, you can change any of those labels.
For example, you can change a Help Desk extension to read Help Desk .
Procedure
1. Press Main Menu .
2. Tap Settings .
3. Tap Options & Settings .
4. Tap Application Settings .
5. On the Application Settings menu, tap Personalize Button Labels .
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The Home Screen
6. Tap either Extensions or Feature labels, depending on which type of label you want to personalize.
7. Tap the label you want to edit.
8. Use the Edit keyboard to type the new label using up to 15 characters without any comma
(,).
9. Tap the checkmark to save the new label or X to return to the menu without saving.
10.
(Optional) To revert to the default button labels, tap Home > Options & Settings >
Application Settings > Restore Default Button Labels .
Tap Default .
Adjusting the brightness or contrast of the display
About this task
Use this task to adjust the brightness and contrast of phone screen or button module as applicable. Contrast adjustment applies only to a phone with a black and white display or a button module attached to a phone with a color display screen. You cannot adjust the contrast of a phone with a colored display.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen & Sound Options .
3. Tap Brightness or Contrast .
4. Select Phone or an attached button module as applicable.
5. Tap the desired brightness or contrast level.
6. Tap Save .
Setting the Return to Home Screen option
About this task
Use this task if you want your deskphone to display the home screen after 10 minutes of being idle. The default time is 10 minutes. Your administrator can change the default time to any value between 0 and 30 minutes.
Procedure
1. Press Home .
2. Tap Settings > Options & Settings > Screen & Sound Options > Return to Home
Screen .
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Settings
3. Tap to select one of the following:
• Yes : To turn the feature on.
• No : To turn the feature off.
4. Tap Save .
Setting the text size
About this task
Use this task to change the size of the text. The large text option is available only for the English language.
Before you begin
You can use the procedure only if the administrator enables the option for your phone.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen & Sound Options > Text Size .
3. Tap to select one of the following:
• Normal : To set the default text size.
• Large : To set the large text size.
4. Tap Save to save the setting, or Cancel to return to the menu.
Setting a ring tone for your phone
About this task
Use this task to select a ring tone for incoming calls. You can select from a range of classic and rich ring tones. Classic ring tones are simple synthesized sounds. Rich ring tones are richer and more complex sounds.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen & Sound Options > Personalized
Ringing .
3. Tap the required ring tone.
4. Tap Save .
Setting a ring tone for incoming forwarded calls
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The Home Screen
About this task
Use this task to specify the ring tone that you want to hear for incoming calls that are forwarded to your phone. You can hear the ring tone that you specified for the:
• Caller.
• First phone that forwarded the call.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen & Sound Options > Call Fwd Ring .
3. Tap to select one of the following:
• Caller : To hear the ring tone that you specified for the caller.
• Forwarder : To hear the ring tone that you specified for the first phone that forwarded the call.
4. Tap Save .
Setting a ring tone for Team Button
About this task
Use this task to set a ring tone for phones that you monitor.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen & Sound Options > Team Button Ring
Type .
3. Tap the required ring tone.
4. Tap Save .
Setting an alert for a call pickup group
About this task
Use this task to set a call pickup group alert on your phone. The call pickup group alert provides a visual or an audio alert on your phone when a member in your call pickup group gets a call.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen & Sound Options > Call Pickup
Indication .
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Settings
3. Tap to select one of the following:
• Audible : Provides an audio alert.
• Visual : Provides a visual alert.
• Both : Provides both audio alert and visual alert.
• None : Provides no call pickup alert.
4. Tap Save .
Setting a ring tone for a call pickup group
About this task
Use this task to select a ring tone for an audio alert on your phone for a call pickup group.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen & Sound Options > Call Pickup Ring
Type .
3. Tap the required ring tone.
4. Tap Save .
Changing the background logo
About this task
If your system administrator has set up an alternate background choice, you can change the logo your screen displays.
Note:
Your system administrator can also change the background logo through the settings file.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen and Sound Options > Background Logo .
3. Tap to select the required logo.
4. Tap Save .
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The Home Screen
Turning button click sounds on and off
About this task
Use the procedure to turn off button click sound.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen & Sound Options > Button Clicks .
3. Tap to turn sound on or off.
4. Tap Save .
Turning error tones on or off
Your phone beeps if you make a mistake or take an action that is not allowed. If you do not want to hear error beeps, set your error tone to Off.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen & Sound Options > Error Tones .
3. Tap Change to turn error tones on or off.
4. Tap Save .
Turning Continuous Scrolling on or off
About this task
Use the procedure to control continuous scrolling feature for your phone.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen & Sound Options > Continuous
Scrolling .
3. Tap Change to turn continuous scrolling on or off.
4. Tap Save .
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Settings
Setting key repeat delay
About this task
Use this procedure to set the time for which you must press the navigation key to start the auto repeat process. You can select from the following options:
• No Repeat
• Default
• Short
• Long
• Very Long
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Screen & Sound Options > Key Repeat Delay .
3. Tap to select the required option.
4. Tap Save .
Enabling wireless headset bidirectional signaling
Before you begin
Check if the headset supports electronic hook switch (EHS) signaling.
Note:
Headset Signaling setting is used to configure only DECT headsets and cannot be applied to
Bluetooth headsets.
Procedure
1. Press Main menu .
2. Tap Settings > Options & Settings > Call Settings > Headset Signaling .
3. Press Change to select one of the following options:Tap to select any of the following options:
• Disabled : Disables signaling from the phone to the headset.
• Switchhook and Alert : Activates the link to the headset if you press Headset . When the phone receives an incoming call, you hear the alert tone in the headset.
• Switchhook only : Activates the link to the headset if you press Headset . When the phone receives an incoming call, you do not hear the alert tone in the headset.
4. Press Save .
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The Home Screen
Activating mute alerting
You can configure your phone to alert you if your phone is on mute. The alert can be an audible beep and a visible indication on the top line of your phone. Mute alerting is turned off automatically when you press the Mute button to take the call off mute.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Call Settings > Mute Alerting .
3. Tap to select from one of the following options:
• Audible: If you put a call on mute and start speaking, after 15 seconds, the phone produces a beep to notify you that you have muted your phone.
• Visual: If you put a call on mute and start speaking, after 15 seconds, the phones displays a message that reads “Phone is on mute” on the phone status line.
• Both: Combines the actions and options of both audible and visual alerting.
• None: Disables the mute alerting feature for your phone.
4. Tap Save .
Setting the Quick Touch panel
About this task
When you use the Quick Touch panel, the Phone screen provides access to your features or call appearance buttons at a glance. You can set the Quick Touch Panel to display one or two lines, or not display any lines. Displaying the Quick Touch panel can limit your call appearances display to three lines at a time.
Procedure
1. Press Home .
2. Tap Settings .
3. Tap Options & Settings .
4. Tap Screen and Sound Options .
5. On the Screen and Sounds menu, tap Show Quick Touch Panel to change the setting from 1 Line to 2 Lines, from 2 Lines to No, or from 0 to 1 Line.
6. Tap Save to save the setting or Cancel to return to the menu without saving.
Changing the display language
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Settings
About this task
Use this task to change the display language of your phone.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Language & Region > Language .
3. Tap the required language.
4. Tap Save .
Setting the time format
You can change the way your phone displays the time on your Phone screen. The time format is either 12 or 24 hours.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Language & Region > Time Format .
3. Tap the required time format.
4. Tap Save .
Setting headset profile
About this task
Use the procedure to select the headset profile that best matches the acoustic properties of the headset.
Procedure
1. Press Main menu .
2. Tap Settings > Options & Settings > Advanced Options > Headset Profile .
3. Press Change or OK button to select the profile that matches your headset.Tap to select the profile that matches your headset.
4. Press Save . Tap Save .
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The Home Screen
Turning automatic gain control on or off
About this task
The automatic gain control (AGC) automatically adjusts the audio output level to achieve a constant and better quality audio.
Configuring Hearing Aid Compatibility
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Advanced Options > Handset Equalization
Operation .
3. Tap to select one of the following options:
• Default
• Audio Opt for audio optimization
• HAC Opt for hearing aid compatibility optimization
4. Tap Save .
Integrating other applications with your phone
About this task
If your administrator has set up this option, you can integrate Microsoft applications like the
Microsoft ® Exchange Server calendar and contacts with your phone. First, establish your credentials by entering your user name and password you use for Microsoft Exhange Server email purposes and the location of your Exchange Server. After establishing your credentials, you can set your calendar preferences.
Procedure
1. Press Home .
2. Tap Settings > Options & Settings > Advanced Options > Exchange Integration
3. If you have already set up your credentials and do not want to change them, proceed to
Step 9. To establish or change your credentials, select Email Name & Password and enter the following:
• Your Microsoft Exchange server email user name.
• Your Microsoft Exchange server email password.
• The location, domain or the IP address, of the server on which Microsoft Exchange runs.
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Settings
• Whether you want the deskphone to display a prompt to enter your user name and password every time you access Microsoft Exchange calendar on your phone. Tap to change this setting as required.
4. Tap the applicable line and use the dialpad to type your credentials.
5. Tap Save to save your settings and preferences.
6. To set or change your calendar preferences, select Calendar and enter the following:
• Whether or not you want your phone to activate the calendaring feature. Tap to change the Use Exchange Calendar setting to Yes or No .
• Whether or not you want your phone to remind you of items on your calendar. Tap to change the Enable Exchange Reminder setting to Yes or No .
• If you want to be reminded of calendar items, indicate in minutes how far in advance you want to get a reminder for your appointments. For example, setting the value to 120 will cause a reminder to appear two hours before the appointment start time and setting the value to 5 will cause a reminder to appear five minutes before the start time of appointment. Setting the value to 0 minutes will cause the reminder to be displayed at the start time of the appointment. Use the Backspace softkey to remove an existing value and then use the dialpad to enter the new value.
• Whether you want the appointment reminder to reappear after a “snooze” period in minutes you specify. For example, setting the Exchange Snooze Time value to 5 will cause a Reminder popup to reappear five minutes after you have “snoozed” it.
• Whether or not you want to hear a tone with a reminder popup window. Tap to change the Exchange Reminder Tone to Yes or No .
7. Tap Save to save your settings and preferences.
Note:
When Exchange calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen.
Enabling Bluetooth
About this task
You can use Bluetooth ® enabled devices with your 9641G and 9641GS deskphones only.
However the Bluetooth ® option must be administered for your deskphone by the administrator.
Procedure
1. Press Home .
2. Tap Settings > Options & Settings > Advanced Options > Enable Bluetooth .
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The Home Screen
Setting up a Bluetooth ® enabled headset
The Bluetooth ® wireless technology is available only for the 9641G and 9641GS deskphones and if the administrator enabled the feature. The deskphone displays the Bluetooth ® related options in the menu if the feature is enabled.
You can connect Bluetooth ® enabled headsets to the 9641G and 9641GS deskphones. The deskphones support the Bluetooth ® headset profile.
In the headset profile, you can use the following features:
• Answer incoming calls
• Drop the active call
• Transfer calls between the headset and the speaker
Pairing a Bluetooth ® enabled headset with your phone
About this task
Before using your Bluetooth ® enabled headset, you must pair the headset with your phone.
You can pair a maximum of 10 Bluetooth ® enabled headsets with the deskphones, but you can use only one headset at a time. The deskphone displays the list of available devices and paired devices.
Before you begin
Ensure that the Bluetooth ® enabled headset that you want to pair to the phone is in discoverable mode.
Procedure
1. Press Home .
2. Tap Settings > Options & Settings > Bluetooth Setup .
The deskphone displays a list of available and paired devices if any.
3. Perform one of the following actions:
• To pair a headset, tap the required headset from the available devices.
• To unpair and disconnect a paired headset, under Paired devices, tap Unpair >
Disconn.
• To scan for other available devices: a. Tap Scan .
b. Tap the required device that the deskphone displays after scanning.
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Browser
Browser
Your phone includes WML Web browser capability to use additional applications such as LDAP.
The applications available through the browser vary depending on how your system administrator has configured your phone.
To open the browser, press the Home button. Then touch the browser icon on the display. If you do not see the Browser icon on the Home screen, Web applications must be available for your phone.
Using the WML browser
Procedure
1. Press Home .
2. Touch Browser .
The WML browser opens the home page.
3. Scroll to the link that you want to view.
4. Touch a link to open.
The browser opens the link.
5. Perform any of the following actions:
• To stop loading the current page, touch Cancel .
• To reload the current page, touch Refresh .
• To open the home page, touch Home .
• To close the browser, press PHONE .
Network information
Your system administrator might ask you to check the phone or network settings to investigate problems. You can get network information from HOME > Settings > Network Information
The Low Network Quality icon on the top line of the phone display indicates if an issue with the network might be affecting call quality.
An HD Sound Quality icon on the top line of the phone display indicates that the call is using a wideband audio codec.
Network Information has different screens for viewing the options: Audio parameters that include extended audio parameters for RTCP-XR, IP parameters, Quality of Service, Interfaces, 802.1X
Parameters, Miscellaneous, and Diagnostics.
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The Home Screen
Contact your administrator for more information on the options related to network information and the settings that the system requires.
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Chapter 4: Handling incoming calls
Answering a call
About this task
When you receive an incoming call, the phone selects the incoming call automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you might need to select the call you want to answer manually.
The phone displays an incoming call as a green line with a ringing bell icon. To answer the call, tap the call appearance line.
Note:
The procedure for answering a call might vary depending on how the administrator has configured your phone.
If you do not have the Go to Phone Screen on Ringing option enabled and if the phone does not display the Phone screen, incoming calls display on the top line of the screen. You can tap the line to answer the call.
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset to answer using handset or touch the ringing call appearance line, or tap Answer softkey to answer the call using the speakerphone, or press
Headset to answer using the headset.
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and tap Answer . The phone automatically answers the incoming call and puts the previous call on hold.
• If you have paired a Bluetooth headset for use with the 9641G or 9641GS phone, press the
Answer button on the Bluetooth headset to answer an incoming call.
Note:
To automatically display the Phone screen when you receive an incoming call, set the Phone
Screen on Ringing option to Yes .
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Handling incoming calls
Answering an incoming precedence call
About this task
Use this procedure to answer an incoming precedence call. An alerting tone is played and precedence level is displayed at the receiving end. The precedence levels are categorized as:
• FO : Flash Override. Precedence level is highest.
• FL : Flash. Precedence level is higher than IM .
• IM : Immediate. Precedence level is higher than PR .
• PR : Priority. Precedence level is higher than a routine call.
Procedure
Do one of the following:
• Pick up the handset.
• Press Speaker or Headset button.
A Preempting Notification screen is displayed with a preempt tone if there are no available call appearance lines. You need to select End Call softkey to answer the precedence call.
Answering a call for a call pickup group member
Procedure
1. From the Phone screen, gain access to the Features screen.
2. Scroll to Call Pickup and tap the corresponding line.
Answering an active call on a monitored extension
Procedure
1. Go to the Features screen.
2. Scroll to choose the monitored extension for which you want to answer the incoming call.Tap the entry for the extension for which you want to answer the ringing call.
Related links
on page 106
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Answering a call on a bridged line
Answering a call on a bridged line
About this task
Answering a call on a bridged line is the same as answering the call on a primary line. For multiple call appearance alerting, the phone highlights the call appearance with the most recent incoming call.
Procedure
1. Tap the bridged call that you want to answer.
The ringing line is selected automatically. If you are on another call when a call comes in to a bridged line, you have to select the ringing line.
2. Tap Answer .
Joining a call on a bridged line
About this task
Use this task to join an existing call on a bridged line.
Before you begin
Ensure that the feature is activated by the administrator.
Procedure
1. Tap the call appearance of the bridged call in progress that you want to join.
2. Tap the Bridge softkey or OK .
Picking up a call to another extension
About this task
When your administrator has set up this feature, you can answer a call ringing at another extension without having to be a member of a Pickup group.
Procedure
1. Scroll right from the Phone screen to gain access to the Features screen.
2. If necessary, scroll down to Directed Call Pickup and touch OK .
3. Answer the call using the extension number and then press Enter or OK .
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Handling incoming calls
Picking up a call to another call pickup group
About this task
When your administrator has set up this feature, you can answer a call ringing at a phone in a call pickup group other than your own.
Procedure
1. Scroll right from the Phone screen to access the Features screen.
2. If necessary, scroll down to Extended Call Pickup and touch OK .
3. Answer the call using the pickup number and then press Enter or OK .
Interrupting a call with a whisper page
About this task
Use the Whisper Page feature to interrupt or “barge in” on another user's call and make an announcement. This feature is unique because only the person on the paged extension can hear the page. Other parties on the call cannot hear the page, and the person who makes the page cannot hear anyone on the call. If the paged user has a display telephone, the paged user can see your caller ID. For example, users A and B are on a call. You have an urgent message for user A and make a whisper page. All three users hear the tone that signals the page, but only user A hears the page itself. You cannot hear user B.
Procedure
1. Scroll right from the Phone screen to gain access to the Features screen.
2. If necessary, scroll down to Whisper Page and touch OK .
3. Enter the extension you want to call.
4. Tap Enter to immediately start dialing and deliver your message when the person you called answers.
Ignoring an incoming call
About this task
Use this procedure to turn off the ringer for an incoming call. The call continues alerting but with no sound.
Procedure
During an incoming call, press Ignore on the phone screen.
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Chapter 5: Making a call
About this task
If you are not on a call, dial the number you want to call. If you have earlier configured the dialing
on page 53 for information. Use the Phone screen to view and manage calls.
Press Phone to view the main Phone screen. When the phone displays the Phone screen, press
Phone to move to the top of the call appearance list; press Phone again to display the Home screen.
Procedure
1. Lift the handset, or press Speaker or Headset (if applicable) or touch an idle call appearance line.
2. Dial the number you want to call. If you have a favorite icon on the Home screen for the person you want to call, tap that icon to initiate dialing.
If you are on a mute call, you can select an available call line appearance by using Up or
Down arrows.
Making an emergency call
About this task
If your administrator configured emergency calling for your phone, the Phone screen displays the
Emerg softkey to dial a preset emergency services number.
Note:
You can make an emergency call when your phone is logged out only if your administrator configured this feature for you. You can also make an emergency call when you lock your phone.
Important:
During phone failover, when the phone switches between system servers due to a system failure, the Emerg softkey might not be available until your phone connects to an alternate server. This process might take a few seconds.
Procedure
1. On the Phone screen, tap Emerg .
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Making a call
2. Tap Yes when the phone displays a prompt.
Some call servers call back to confirm the emergency status. The phone automatically answers the incoming call on the speaker by going off-hook.
3. To end the emergency call, tap End Call .
Redialing a number
Procedure
1. From the Phone screen, tap Redial .
The phone redials the last number or a list of the most recent numbers that you have dialed appears from which you can select a number to redial.
Note:
The phone clears the last number dialed and redial list if you clear the Outgoing Call
Log. Also, the redial softkey disappears.
Note:
Your system administrator can disable Redial functionality.
2. Tap the number you want to redial, if the redial option is list.
Speed dialing a person
Procedure
On the Phone screen, press and briefly hold the dialpad key assigned to the person you want to call. If speed dial numbers are assigned to a button module attached to your phone, press the button assigned to the person you want to call.
Note:
Button modules are not supported on Avaya 9621G IP phone.
Autodialing a pre-assigned number
About this task
Your system administrator may set up frequently called numbers such as Information Technology or the Help Desk as Autodial numbers, so you can dial them with one touch.
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Making a call using edit dialing
Procedure
1. From the Phone screen, scroll right till you gain access to the System Numbers menu.
2. Select the number you want to call.
3. Touch the Call softkey or the OK button.
Making a call using edit dialing
About this task
Using the Edit dialing feature, you can edit the number before actually dialing by using the Bksp softkey. Using softkeys, you can change the number or character format or backspace to "edit" the number before actually dialing it.
Procedure
1. On the Phone screen, enter the number you want to call.
2. To edit the number, tap the X softkey to erase the previous character, one character at a time. To change the character format, tap the Abc softkey. To cancel dialing, touch Cancel .
3. To move the cursor forwards or backwards, use the Right or Left Arrow softkeys.
4. Tap Call .
Calling a person from the Contacts list
About this task
Use this procedure to call any contact from the Contacts list. When you find the entry you want, touch that line to dial the primary number of that contact. If you have entered additional numbers for that contact, you can touch the Details button to see them, and then touch the number you want to dial.
Procedure
1. Press Contacts .
2. Find the contact that you want to call by typing the name of the person as listed.
For example, if you added John Smith to your Contacts list as “Smith, John”, start typing the last name rather than his first name. Each time you press the dialpad, the list display shifts to match your input. You can also scroll up or down to locate the contact.
3. To call the primary number for the contact, touch the line on which the contact name appears.
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Making a call
4. To call a non-primary number, touch the Details button to move to the detail information fields for the contact, then touch the desired number.
Making a call using URI dialing
Before you begin
• Ensure that you have the URI of the extension number.
• Ensure that the Edit dialing feature is enabled in your phone.
Procedure
1. Enter the number that you want to call.
a. Touch the backspace softkey ( X ) to delete the characters you have entered.
b. Touch the ABC , abc , or 123 softkey to change between the input methods.
2. Enter the complete URI that you want to call.
3. Touch Call .
Calling a person from the call history
Procedure
1. Press Recents .
2. Tap the appropriate icon at the upper right of the screen to view All Calls, Missed Calls,
Answered Calls, or Outgoing Calls.
Depending on administration, returning a missed call might result in the phone deleting the call history entry when the calls goes through.
3. If you do not see the name of the person you want, scroll down until the name displays.
4. When you see the name of the person you want to call, tap the number to dial the corresponding number.
Dialing an E.164 number
About this task
E.164 is a standard format of international public telephone numbering. An E.164 number can have up to 15 digits and is preceded by a plus sign (+). Use the following procedure to dial an E.
164 number.
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Clearing a number
Procedure
1. Tap asterisk (*) twice.
If you are using the SPEAKER , the HEADSET , or the call appearance line, the phone displays the plus sign (+) softkey on the screen.
2. Dial the number that you want to call.
Clearing a number
Procedure
1. Tap to erase dialed digits one by one and enter a new number.
Note:
You can clear a number by using the backspace button only if you have enabled the
Edit Dialing feature on your deskphone.
2. If the deskphone is off-hook, press Clear to erase all the dialed digits.
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Chapter 6: Initiating a group page
About this task
Using the Group Paging feature, you can make a call to a group of users that your system administrator has set up for you. A group page supports only one-way audio. That is, when you initiate a group page, only you can speak. When you initiate a group page, the page continues till you end it. However, the participants can drop out from the page individually.
To initiate a group page, you must know the group pilot number of the group that you are trying to send a page to. To know about the group pilot number, contact your system administrator.
Procedure
1. Dial the group pilot number.
The extensions in the group that you are calling auto answer the page.
2. Wait for seven seconds before you speak as the phone requires that time to allow an audio path.
3. Touch End Call to stop paging.
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Chapter 7: Standard call related features
Your deskphone offers standard call-related features such as muting a call, transferring a call, forwarding calls, and conferencing.
Depending on the action you want to perform, either press the appropriate button on the phone or tap the appropriate softkey while on a call.
Muting a call
About this task
While on a call, you can mute the microphone of your phone so that the other party cannot hear you.
Procedure
1. Press Mute during a call so that the other person on the call cannot hear you.
2. Press Mute again to unmute the call.
Note:
When you mute the call, the Mute button light is on and the top line displays the Mute icon.
Configuring mute alert
About this task
You can use the mute alert feature to get an alert if you start to speak while you have put your phone on mute. The alert can be an audible beep and a visible indication on the top line of your deskphone. This feature is available only when the Mute Alerting option is set to Audible, Visual, or Both. Mute alerting is turned off automatically when you press the Mute button to take the call off mute.
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Standard call related features
Depending on the Mute Alerting setting you choose, the Phone screen provides the following feedback actions and options:
• Audible — If you put a call on mute and start speaking, after 15 seconds, the phone produces a beep to notify you that you have muted your phone.
• Visual — If you put a call on mute and start speaking, after 15 seconds, the phones displays a message that reads “Phone is on mute” on the phone status line.
• Both — Combines the actions and options of both audible and visual alerting.
When you put a call on mute, the phone displays the status of your Mute Alert settings in one of the call appearance lines. If you have enabled Mute Alert, the phone displays “Mute Alert on.” If you have disabled Mute Alert, the phone displays “Mute Alert off.”
Procedure
1. To turn the Mute Alert feature off, touch the Mute Alert on line.
2. To turn the Mute Alert feature on, touch the Mute Alert off line.
Putting a call on hold
Procedure
1. If you are not active on the line you want to put on hold, tap that line.
2. Tap Hold .
Note:
The phone might display a hold timer when you put a call on hold.
3. Tap Resume , OK button, or the call appearance of the held call to retrieve the call. Your system administrator might have administered the Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time.
Making an unattended transfer
About this task
An unattended transfer is when you transfer an active call without establishing a call with the calltransfer recipient.
Procedure
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination screen.
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Making an attended transfer
2. Enter the phone extension number or the SIP URI on the Destination line or select from one of the following options:
• Held Call : Displays the held call line appearance as an option and switches to the
Select Transfer Method screen.
• Recents : Displays the recent call history as an option and switches to the Select
Transfer Method screen.
• Contacts : Displays the contacts list as an option and switches to the Select Transfer
Method screen.
• Cancel : Terminates the call transfer.
• More : Displays more options related to call transfer.
• Priority : Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and
More for more options. Symbol , Clear , 123 , and Cancel are displayed when you select
More option.
The phone displays the Select Transfer Method screen.
4. Select Talk softkey.
5. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
Note:
• Unanswered transfers might return to your phone as a recalled transfer. In this case, you hear a priority ring and see a display message Return next to the call.
• In the Avaya Aura ® environment, if the administrator enables the Transfer on Hangup feature, you can disconnect the call to complete the transfer.
Making an attended transfer
About this task
An attended transfer is when you put an active call on hold and establish a second call with the call-transfer recipient before transferring the call.
Procedure
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination screen.
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Standard call related features
2. Enter the phone extension number or the SIP URI on the Destination line or select from one of the following options:
• Held Call : Displays the held call line appearances as an option and switches to the
Select Transfer Method screen.
• Recents : Displays the recent call history as an option and switches to the Select
Transfer Method screen.
• Contacts : Displays the contacts list as an option and switches to the Select Transfer
Method screen.
• Cancel : Terminates the call transfer.
• More : Displays more options related to call transfer.
• Priority : Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and
More for more options. Symbol , Clear , 123 , and Cancel are displayed when you select
More option.
The active call is put on hold, and the second call starts ringing. The call transfer-recipient answers the call.
4. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
Setting up enhanced call pickup alerting
About this task
Use this feature to configure audible and visual alert when an incoming call to someone in your corresponding call pickup group is ringing.
Procedure
1. Press Main Menu .
2. Touch Settings .
3. Touch Options & Settings .
4. Touch Screen & Sound Options .
5. Touch Call Pickup Ring Type .
6. Touch the ring tone you want to assign.
7. Touch Save .
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Using the conference feature
8. To set the type of alerts for call pickup, touch Call Pickup Indication .
9. Press Save .
Using the conference feature
You can use conference calls to speak with people from different locations on the same call.
Additional conferencing options might be available through Expanded Meet-Me Conferencing.
Contact your administrator for more information about this feature.
Setting up a conference call
Procedure
1. Select any idle call appearance and dial the first conference participant.
2. From the Phone screen, tap Conference .
3. Dial the telephone number, or call the person from the contacts list, or call the person from the History list.
4. When the person answers, tap Join to add the person to the existing call.
5. To add another party to the conference call, tap Add .
6. Repeat Steps 3 and 4 to add another person to the conference call.
Adding a person on hold to a conference call
Procedure
1. On the Phone screen, select your active call.
2. Press Conf or Add if you are already in a conference.
3. Select the call on hold that you want to add to the conference.
4. Press Resume to take the call off hold.
5. Press one of the following:
• Join
• Conf
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Standard call related features
Putting a conference call on hold
About this task
When you put a conference call on hold, the other parties can still talk to each other.
Procedure
Tap Hold during a conference call.
Dropping the last participant from a conference call
About this task
Use the following procedure to drop the last participant added to the conference call. Once you drop the last added participant, you cannot use the procedure to drop other participants. The deskphone plays an error tone if you try to use the drop method again. If you add another participant after dropping the last added participant, you can use the drop method again to drop this participant.
Note:
This feature is applicable only for a conference call of the AST 1 type.
Procedure
1. From the Phone screen, select your active conference call.
2. Tap Drop .
The deskphone drops the last participant added to the conference.
Viewing the details of a conference
About this task
Use this procedure to view the details of the participants on a conference call.
If you cannot, it might be due to the server on which your extension is configured. Contact your system administrator.
Procedure
1. On the Phone screen, select your active call.
2. Press Conf .
3. Do one of the following:
• Dial the telephone number.
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About forwarding calls
• Call the person from the Contacts list.
• Call the person from the Recents list.
4. When the person answers, press Join or OK to add the person to the existing call. When the person answers, tap Join or OK to add the person to the existing call.
5. Press Add and repeat the steps to add another person to the conference.Tap Add and repeat these steps to add another person to the conference.
6. Press the Details button to access the details of the participants. Tap Details button to access the details on the participants.
About forwarding calls
You can forward your incoming calls to another number or to voice mail. If you have activated call forwarding on your phone, a Forwarding icon appears on the top line of your display screen, and the deskphone illuminates the Forward . Also, you might have forwarding features available on a
Quick Touch panel, if your administrator has enabled this capability. When the Forward button light is on, one or more of the forwarding features are active. The forwarding features available on your phone depend on the options your administrator has set. For more information about the options available on your extension, contact your administrator.
Activating Send All Calls
About this task
When Send All Calls (SAC) feature is on, your incoming calls go directly to a predefined coverage number, typically your voice mail. Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator.
Touching the Send All softkey turns Send All Calls on, changing the appearance of that softkey to indicate the feature is on. If this feature is already on, touching the Send All softkey turns the feature off and the softkey appears normal. You can also turn Send All Calls on or off by using the phone Features list.
If you enabled the DND affects SAC option, the phone activates the SAC feature when you manually change the presence status to DND.
Note:
Do not enable the SAC feature in case you selected the cover all option for the coverage path.
Enabling both features at the same time can cause duplicate entries in the call log.
Procedure
1. Press Forward to gain access to the main Forwarding screen. Navigate to the Features screen.
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Standard call related features
2. Scroll to choose Send All Calls .
3. Press Select or OK or the corresponding line button to activate the feature.Tap Send All
Calls to activate the feature.
Activating call forwarding
About this task
Use this task to forward your calls to a specified number.
Procedure
1. Press Forward to gain access to the main Forwarding screen.
2. Tap Call Forward .
3. Enter the destination number to which you want to forward your calls.
4. Tap Enter or OK button.
Note:
You can view the call originator when the call forwarding chain has two or more participants. This feature works if your administrator has configured the related parameter.
Turning off call forwarding
Procedure
1. Scroll down to the active Call Forward button.
2. Touch the line on which Call Forwarding appears to turn call forwarding off.
When you turn off the Call Forwarding feature, you hear a confirmation tone.
Enabling call forwarding when your line is busy or you do not answer
About this task
Use this task to set a number to which your calls are forwarded when your line is busy or when you do not answer a call. You must enter the telephone number where the calls are forwarded each time you enable this feature.
Procedure
1. From the Phone screen, gain access to the Features menu.
2. Tap Call Fwd Busy/No Ans .
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About forwarding calls
3. Enter the number to which you want to forward your calls.
4. Tap Enter .
5. Tap the line on which Call Forwarding appears to turn call forwarding off.
Setting rules for enhanced call forwarding
About this task
You can use this feature to forward the incoming calls on your phone to various destination numbers based on call type and call state.
Procedure
1. Touch the ECF icon on the quick touch panel, or access the Enhanced Call Forward feature from the Features list.
The phone displays a list of enhanced call forwarding rules.
2. Tap the check boxes to select the required rules from the following list, and enter the corresponding numbers.
• Internal always to [Enter Number]
• External always to [Enter Number]
• Internal when busy to [Enter Number]
• External when busy to [Enter Number]
• Internal on no answer to [Enter Number]
• External on no answer to [Enter Number]
The selected rule is highlighted by a yellow mark.
If you have configured a number for any of the rules, the phone displays that number in place of the text Enter Number.
3. Tap Save to save the destination number.
4. Perform one of the following actions:
• To activate forwarding for a rule, tap Turn on for that rule.
• To activate forwarding for all the rules, tap All on .
Editing a rule
Procedure
1. Tap the ECF icon on the quick touch panel, or access the Enhanced Call Forward feature from the Features screen.
2. Tap the rule that you want to edit and enter the destination number using the numeric keypad.
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Standard call related features
3. Enter the destination number using the numeric keypad.
4. Tap Save .
Turning off a rule
Procedure
1. Tap the ECF icon on the quick touch panel, or access the Enhanced Call Forward feature from the Features screen.
2. Select the rule that you want to turn off.
3. Tap Turn off .
4. To turn off all the active rules, tap All off .
5. Tap Exit .
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Chapter 8: Using bridged call appearances
In addition to your own call appearances, your phone might show one or more bridged call appearances on the display screen. A bridged call appearance is of another user and enables you to determine if that call appearance is in use, answer calls on that appearance, or join a call in progress on that call appearance from your phone. You can also make outgoing calls on a bridged call appearance when the bridged call appearance is not in use.
Answering a call on a bridged line
About this task
Answering a call on a bridged line is the same as answering the call on a primary line. For multiple call appearance alerting, the phone highlights the call appearance with the most recent incoming call.
Procedure
1. Tap the bridged call that you want to answer.
The ringing line is selected automatically. If you are on another call when a call comes in to a bridged line, you have to select the ringing line.
2. Tap Answer .
Joining a call on a bridged line
About this task
Use this task to join an existing call on a bridged line.
Before you begin
Ensure that the feature is activated by the administrator.
Procedure
1. Tap the call appearance of the bridged call in progress that you want to join.
2. Tap the Bridge softkey or OK .
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Using bridged call appearances
Making an outgoing call on a bridged line
About this task
When you make a call on a bridged line, you are using another phone user’s line. The caller ID associated with the call you are making might show the call as coming from you or coming from the person whose line you are using.
Before you begin
Ensure that the feature is activated by the administrator.
Procedure
1. Tap the bridged line you want to use.
2. Dial the phone number, or call the person from the Contacts list, or call the person from the
Recents list or select the Redial softkey.
Excluding others from bridging on to your call
About this task
Use the Exclusion feature to prevent others who are bridged to your extension from bridging onto a specific call. You can activate exclusion only during an active call.
Before you begin
The feature is available only if the administrator enables the option for your extension.
Procedure
1. Access the Features screen during an active call.
2. Scroll down to Exclusion and press OK or just touch the corresponding line button.
When you activate Exclusion during a call, all parties except you and the calling and the called party are dropped from the call.
Independent alerting for each bridged call appearance
You can configure a unique alerting option for each bridged call appearance on your phone if the administrator has enabled the Independent alerting feature for your extension.
The following four options are available:
• On : The phone plays a ringtone on an incoming call on the bridged appearance.
• Off : The phone does not play an alert ringtone on an incoming call on the bridged appearance.
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Independent alerting for each bridged call appearance
• Delayed : The phone plays an alerting melody after a delay if you do not answer a call on the bridged appearance. Your administrator can configure the delay.
• Abbreviated : The phone plays a single beep to indicate a call on the bridged appearance.
Note:
For multiple call appearance alerting, the phone highlights the call appearance with the most recent incoming call.
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Chapter 9: Using the contacts feature
You can save up to 250 names and up to 6 telephone numbers for each name. When you press the
Contacts button, the phone activates the Contacts search mode automatically.
Note:
When you press the Contacts button you might not see all of the functions that are described in this chapter. The functions are not available because your administrator has disabled changes to Contacts.
Searching for a contact
About this task
Use this task to search for a contact that already exist in your contacts list.
You can jump to a certain group of letters in your contacts list by pressing the associated dial pad button. For example, if you press 3 , the phone displays entries starting with D, E, or F depending on the names of contacts that you might have in the contacts list that start with any of these letters. With each successive dialpad key press, the phone displays the matching entries.
Procedure
1. Press Contacts .
2. Use the dialpad to type the name that you want to search.
If you set up your contacts in the Last Name and First Name format, type the letters of the last name. If you have set up your contacts using a different format, type the most likely letters that matches the contact that you want to find.
Extended searching
About this task
If your system administrator has set up a corporate contact list or database and has made the extended searching feature available, you can make a call to other users in your system by name.
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Viewing contact details
Depending on the language displayed, a touch-based deskphone may or may not display the onscreen keyboard for entry of search criteria. Deskphones using English and other Latin-based languages display the on-screen keyboard. If your deskphone display language is set to a non-
Latin-based language (for example, Hebrew or Korean) the on-screen keyboard does not display; use the dialpad to enter your search criteria instead.
Procedure
1. Press Contacts .
2. Touch More > Search .
3. Use the dialpad keys or the on-screen keyboard to enter all or part of the first and last name of the person that you want to call.
4. If you are using the on-screen keyboard, touch the checkmark to start the search.
Otherwise, touch Search to start the search.
5. If the search displays the name and number of the person that you want to call, touch the line on which the name appears, and touch an appropriate softkey from the following sofkeys:
• Call : To dial the number of the selected person.
• Details : To see detailed information about the selected person.
• +Contacts : To add the selected person to your Contacts list.
• Cancel : To return to the Search screen.
6. If the search does not locate the person that you are searching, touch Cancel , and use this procedure to perform a different search. For example, if you entered a partial first and last name, enter the name in its entirety and search again.
Viewing contact details
Procedure
1. Press Contacts .
2. Find the contact you want to view either by typing the first few letters or scrolling or use the searchbox.
3. If you have entered more than one number for a contact, tap the Details button on the
Contact line to see all phone numbers for this person.
Using Details is the only way to view or dial a second or third number for a contact.
4. Perform one of the following actions:
• Tap a number to dial the number.
• Tap Edit to change the detail information on this person.
• Tap Delete to remove this person from your Contacts list.
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Using the contacts feature
• Tap Favorite to select and add the number of the contact number to your favorites list.
• Tap Back to return to the Contacts list.
Adding a new contact
About this task
You can add up to six distinct numbers for a contact. For a work extension, selecting Track
Presence allows you to track the contact's presence, for example, Available, Busy, Away, Do Not
Disturb, Out of Office or Offline. You need to create a new contact to track presence if the work extension of the contact is changed.
Procedure
1. Press Contacts .
2. Tap New .
3. Enter the name using the on-screen keyboard or the dial pad. See Using the on-screen keyboard
on page 23 for more information.
4. Tap the check mark or Next button.
5. Enter the number. The first number entered is the primary number of a contact. The
Contacts list always displays the primary number first.
The contact number can include a-z, A-Z, 0-9, and the following special symbols: comma
(,), space, dash (-), dot (.), + , * , #, $, &, !, ~, ?, +, =, |. A comma (,) inserts a pause during dialing.
6. Tap the check mark to indicate you finished entering the name and primary telephone number.
The telephone displays your entries in a business card format.
7. If you want to track the presence information for this contact, tap the Track Presence line.
The Track Presence option is available only if the system administrator has enabled presence for your extension.
8. Take one of the following actions:
• To change the name, tap the line which contains the name and edit the entry by following Step 3.
• To change the number, tap that line and edit the entry.
• To add another number for the contact, tap Add . Then tap the applicable icon representing the type of number (Work, Mobile, Home, General). Repeat this step if you want to add another number for the new contact.
• To return to the Contacts list without saving the new contact information, tap Cancel .
• To change the primary number, tap Primary
. See Changing the primary contact number on page 73 for more information.
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Editing a contact
9. Tap Save .
Editing a contact
Procedure
1. Press Contacts .
2. Search for the contact you want to edit.
3. Tap the Details button to the right of the contact to display detail information.
4. Tap Edit .
5. To edit a name or number, take one of the following actions:
• Tap Primary to change the primary number. See
Changing the primary contact number on page 73 for more information.
• Tap the Name or number you want to edit.
• Tap a blank line to add a number.
• Tap Cancel to return to the Contacts list.
6. Use the on-screen keyboard to change the contact information. See Using the on-screen keyboard
on page 23 for more information.
7. To change other contact information, repeat Steps 5 through 7.
8. When you finish changing contact information, tap Save .
Changing the primary contact number
About this task
If a contact has two or three numbers, the primary contact number is the first number in the list. By default, the phone dials the primary number first, when you tap a contact in the Contacts list.
Procedure
1. Press Contacts .
2. Search for the contact whose primary number you want to change.
3. Tap the Details button for the contact to display detailed information.
4. Tap Edit .
5. Tap Primary .
6. Tap the number you choose as the new primary number.
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Using the contacts feature
7. Tap Done .
8. Tap Save .
Deleting a contact
Procedure
1. Select the contact to delete.
2. Tap the Details button on the contact.
3. Tap Delete .
4. Tap one of the following:
• Delete : To delete the contact.
• Cancel : To cancel the deletion.
Assigning specific ring tone to a contact
You can configure the ring tone that your phone plays when your phone receives a call from a contact in your local phone book. Hence, when you receive an incoming call, you can identify the caller based on the ringer that your phone plays. If you have not specified a ring tone for a contact, the phone plays the default ring tone.
Procedure
1. Press Contacts .
2. Tap the icon corresponding to the contact for which you want to assign a ring tone.
3. Tap Edit .
4. Tap the ringer icon.
5. Tap the ring tone that you want to assign .
6. Tap Back .
7. Tap Save .
Accessing Exchange contacts
About this task
You can now access and download your Calendar contacts to your phone using your exchange credentials. You can synchronize up to 50 MS Exchange contacts to your phone. These contacts
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Accessing Exchange contacts are available under the new screen Exchange Contacts . Presence information is available only for your local contacts.
You can access your local PPM contacts in the Local Contacts screen and add the Exchange contacts to PPM. If you have a greater number of PPM contacts, the phone will respond slower while the contacts are loaded.
Note:
Ensure that the system administrator has configured your extension for this feature.
Using the Exchange Contacts feature, you can perform the following actions on your Outlook contacts from your Deskphone:
• View the contacts.
• Search for a particular contact.
• Call a contact.
• View the details of a contact.
• Copy a contact to your local contacts.
You can not edit or delete an Exchange contact from your Deskphone. You must copy the contact to your local contacts before you modify any details of that contact.
Before using this feature, you must first enter your Exchange server credentials.
Procedure
1. Press Contacts .
2. Tap .
Note:
The Exchange softkey is unavailable if you have not saved any contacts in your
Outlook application.
3. To copy a contact from the Exchange server to the contacts list, tap +Local .
4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for the contact.
5. Tap Save .
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Chapter 10: Instant Messaging
You can use the Instant Messaging (IM) feature on your telephone to send instant text messages to other users and track presence information of users in your contact list.
Note:
If the IM feature is not available on your telephone, contact your system administrator.
Related links
Initiating an IM session from your contacts list
on page 77
on page 77
If you are busy and do not wish to attend an incoming call from one of your contacts, you can send a reply with a predefined response.
on page 78
on page 78
Enabling IM
About this task
You can enable or disable IM on your Deskphone using the following procedure:
Procedure
1. Press the HOME button.
2. Touch Options & Settings .
3. Touch Screen & Sound Options .
4. To turn IM on or off, touch Enable Instant Messaging .
5. To turn IM tone on or off, touch Enable IM Tone .
Related links
on page 76
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Initiating an IM session from your contacts list
Initiating an IM session from your contacts list
Procedure
1. Press the Contacts button on the phone.
2. Type the name or select the user you want to send an IM.
3. Tap the IM icon on the right hand side of the name of the user. The telephone displays the
IM Edit screen.
4. Using the on-screen keyboard or dialpad, type your message (up to 255 characters).
5. To send the message, tap Done .
Related links
on page 76
Replying to an IM
About this task
When someone sends you an IM, the deskphone displays a notification message on the Top Line with an optional audio alert.
Procedure
1. On the notification window, tap Reply .
2. On the IM Edit screen, type your message.
3. To send your message, tap Done .
Related links
on page 76
Using IM Templates
If you are busy and do not wish to attend an incoming call from one of your contacts, you can send a reply with a predefined response.
Procedure
1. For an incoming call that you do not want to attend, tap Send IM and select from among the following options that the screen displays:
• I’ll call you back as soon as I’m off the phone.
• I’ll call you back in 5 minutes.
• I’ll call you back in an hour.
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Instant Messaging
• Call me again if this is an emergency.
2. Tap Send .
Related links
on page 76
Missed IM counter and alert
If you are away from your phone and miss an incoming IM , the deskphone displays missed IM icon on the Top line along with a counter that displays the number of missed IM sessions.
You can also view the IMs under History.
Related links
on page 76
Using the IM history
Procedure
1. Press the History button on the deskphone.
2. Tap the IM icon.
The deskphone displays the IM screen.
3. To delete all IMs, tap Clear All .
4. To view the content of an IM, tap the required IM. Perform any of the following actions:
• Tap Reply to reply to the IM.
• Tap Back to return to the IM screen.
5. To view the IM details, tap the details icon of the required IM. Perform any of the following actions:
• Tap Reply to reply to the IM.
• Tap Call to call the user who sent the IM.
• Tap Delete to delete the IM.
• Tap Back to return to the IM screen.
Related links
on page 76
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Chapter 11: Presence
If your administrator enabled the presence feature for your phone, the phone displays your presence information on the top line. With the Presence feature, you can:
• Track the presence information of a contact for whom you set the Track Presence option to
Yes . You can turn on the Track Presence option for a contact while adding a contact or editing the contact details.
• Manually change your presence status.
You can use the Track Presence feature to view presence information of users in your Contacts list.
With the Track Presence feature, you can see whether the person you want to get in touch with is available or not, and receive an indication of when that person is available to receive a call. In addition, when you are on a call, other users can see that you are busy and can call you later, or contact you using another method.
Related links
Viewing contact presence status on page 79
Changing the presence status on page 80
Enabling SAC when DND is active on page 80
on page 81
Viewing contact presence status
Procedure
1. Press Contacts .
2. Scroll to the required contact.
The phone displays presence icon for the contact to show the status.
Related links
on page 79
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Presence
Changing the presence status
About this task
The phone displays your presence status on the top line that you can change manually.
Procedure
1. Press Main Menu .
2. Tap Settings > My Presence .
3. Tap to choose any of the following options:
• Automatic : To let the phone manage the presence state.
• Available : To show you are available and open for communication.
• Busy : To show you are busy.
• Away : To show you are away from the phone.
• Do not Disturb : To show you are not open for communication.
• Out of Office : To show you are out of office.
• Offline : To appear invisible. The phone continues to keep the presence subscriptions with the Presence Server. The phone also keeps receiving notifications for the contacts for whom the phone subscribed to watch.
4. Tap Save .
Related links
on page 79
Enabling SAC when DND is active
About this task
Perform the following procedure to activate the Send All Calls (SAC) feature to redirect calls to the redirection number when you have manually set the presence status to Do Not Disturb (DND).
This feature is available only if your administrator configured it for you.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Advanced Options > Presence Integration .
3. Tap DND affects SAC to change the value to Yes .
4. Tap Save .
Related links
on page 79
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Enabling Away Timer
Enabling Away Timer
About this task
Perform the following procedure for the phone to automatically update the presence status to
Away after a predefined time.
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Advanced Options > Presence Integration .
3. Tap Away Timer to change the value to On .
4. Tap Away Timer Value .
5. Enter the time in minutes. You can enter any value in the range of 5 to 999.
6. Tap Save .
Related links
on page 79
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Chapter 12: Configuring Hearing Aid
Compatibility
Procedure
1. Press Main Menu .
2. Tap Settings > Options & Settings > Advanced Options > Handset Equalization
Operation .
3. Tap to select one of the following options:
• Default
• Audio Opt for audio optimization
• HAC Opt for hearing aid compatibility optimization
4. Tap Save .
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Chapter 13: About Hotline
You can use the Hotline feature to dial a preconfigured number that your system administrator has already set for you.
To dial the hotline number, lift your handset, or press SPEAKER . Alternatively, if you are using a headset, press HEADSET . The phone automatically dials the number that your system administrator has configured for you.
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Chapter 14: Call History
The History screen provides a list of recent calls, with information about call types, such as missed, answered, or outgoing. The information also provides the caller name and caller number, call time, and call duration. The call log can store up to 21 digits. You can also make a call from the call log.
Note:
The phone displays the caller number only if available.
Call History also shows bridged calls. If you are a member of a call pickup group, the deskphone shows calls that you picked up for another person or calls that you missed and answered by someone with a Forwarding icon. Using this feature, you can review details of types of call pickup.
When you have one or more missed calls, the History button lights up and the top line displays
Missed Calls icon and the number of missed calls.
If your administrator configured the Busy Station Call Log feature, the deskphone saves all incoming calls that get a busy treatment in the call log. An incoming call gets a busy treatment when:
• All your call appearances are busy and you get an incoming call.
• Your LNCC feature is active and you get an incoming call while you are already on an active call.
• The Restrict Last Appearance parameter is set to yes and you get an incoming call when all but one of your call appearances are busy. The Restrict Last Appearance parameter, if set to
Yes, sets the last available call appearance to originating calls only. This setting enables transfer of any of the active calls to another call appearance. If this parameter is set to No, then all call appearances might be occupied for incoming calls and you cannot transfer any of the active calls.
The deskphone displays these calls as Missed calls in the call log. The deskphone also lights up the
History LED and shows the missed calls on the top line.
Viewing the call history
Procedure
1. Press Recents .
You can go to the top of the list by pressing Recents again.
2. If you want to see a different list, such as, missed calls or outgoing calls, tap the corresponding icon located at the upper right part of the screen.
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Viewing call history details
3. Scroll up or down to view the entries on the list.
Viewing call history details
Procedure
1. Press Recents .
2. If you want to see a different list, touch the icon at the upper right representing the list you want to view.
3. If you don't see the call whose details you want to review, use the scroll bar to find it.
4. Touch the right arrow on the call for which you want to see detail information.
5. Touch Back to return to the list view, or touch Delete to remove this call from the log, or touch +Contact to add this person and phone number to your Contacts list.
Adding an entry from the call history to your contacts list
Procedure
1. Press Recents .
2. Tap Details for the number you want to add to your Contacts list.
3. Tap +Contact .
4. If necessary, edit the name and telephone number.
5. Touch Save .
Removing an entry from call history
Procedure
1. Press History .
2. Touch the Details button for the entry you want to delete. If you don't see the entry you want to delete, use the scroll bar to find it.
3. Touch Delete .
4. Touch Yes to confirm, or touch No if you do not want to delete this entry.
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Call History
Clearing all call history entries
About this task
Clearing all entries from the call history deletes all the entries for the specific list you are viewing.
For example, if you are viewing the Outgoing calls list, the phone deletes only the entries for outgoing calls. However, if you are viewing the All Calls list, tapping Clear All deletes all calls.
Procedure
1. Press Recents .
2. If you do not want to delete all calls, tap the icon at the upper right representing the list you want to clear. Select the list you want to delete.
3. Tap Clear All to delete all the entries in the list you are viewing.
4. Tap Yes to confirm.
Turning off call history
About this task
Use this task to turn History on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call history log.
Procedure
1. Press Home .
2. Tap Settings .
3. Tap Options & Settings .
4. Tap Application Settings .
5. Tap History to change the setting to or from Yes or No.
To turn logging of bridged lines from Yes to No, tap Log Bridged Calls .
6. Tap Save to save the new setting or Cancel to return to the Application Settings menu.
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Chapter 15: Using the Calendar
If your administrator has set up the Exchange Integration option under Advanced Options on the
Main menu , you can integrate the Microsoft ® Exchange Server calendar with your phone. When
Exchange Calendar is active, a Calendar label displays beneath your last call appearance on the
Phone screen. Appointments display in the order of their start times and are removed once the meeting time expires. Calendar information is updated whenever you log in to your phone, when you change calendar settings, when you access the Calendar, and when you press the Refresh softkey while viewing an appointment.
Calendar appointment reminders
About this task
If you have set the Exchange Reminder Time option to Yes , the phone displays a pop-up to remind you of the upcoming calendar appointments when the Exchange Reminder Time that you set is reached.
Procedure
When you get a reminder, perform one of the following actions:
• To ignore the reminder now, but to be reminded after the snooze period, touch Snooze .To
ignore the reminder now, but to be reminded after the snooze period, press Snooze .
• To ignore the reminder completely, touch Dismiss .To ignore the reminder completely, press
Dismiss .
Reviewing your appointments
About this task
Use this task to view your calendar appointments on your phone.
Procedure
1. On the Phone screen, scroll to choose Applications > Calendar .
The phone displays the appointments in the start-time order.
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Using the Calendar
2. Perform one of the following actions:
• To call the person with whom you have the appointment, tap Call .
Note:
The number of the person whom you want to call must be present on the
Appointment Detail.
• To update the calendar with any new appointments that you have set up on your calendar, press tap More > Refresh .
• If you pressed More and want to re-display the previous set of softkeys, press More again. If you tapped More and want to re-display the previous set of softkeys, tap More again.
• To exit the calendar and return to the Phone screen, press More > Exit . To exit the calendar and return to the Phone screen, tap More > Exit .
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Chapter 16: Managing features
Hunt Group Busy
Using the Hunt Group Busy feature, users can opt-in or opt-out of the calls specific to the hunt group. A hunt group is a collection of users who handle similar types of calls. A user can be a part of multiple hunt groups.
The Features screen displays the Hunt Group Busy buttons. Each Hunt Group Busy button corresponds to a specific hunt group. The Hunt Group Busy button label includes a unique fourdigit index for each group.
Using Hunt Group Busy
About this task
Use the Hunt Group Busy buttons on the Features screen, to stop or start receiving calls from a particular hunt group.
Procedure
1. To stop receiving calls from a particular hunt group, press the corresponding Hunt Group
Busy button.
2. To turn off the Hunt Group Busy feature for a particular hunt group and start receiving calls, press the corresponding Hunt Group Busy button.
Activating EC500 for simultaneous ringing on multiple phones
About this task
With the EC500 feature, you can program calls in the way that your desk phone and your cell phone ring simultaneously when there is an incoming call. Using this feature, you can answer office calls while you are away from your desk. The system administrator has to add your cell phone number and program the desk phone.
Procedure
1. From the Phone screen, go to the Features screen.
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Managing features
2. Scroll to EC500 , press OK and tap the corresponding line.
When you enable the EC500 feature, the deskphone displays the icon in the top line.
Extending a call to your cell phone (EC500)
About this task
You can use the Extend Call feature to receive a call that is active on your office phone on your mobile phone. The Extend Call feature uses EC500 Extension to Cellular. You to transfer an office call to your mobile phone and move away from your desk. This feature is programmed by your system administrator.
Note:
Your administrator can set the destination mobile number.
Procedure
1. During an active call, gain access to the Features screen.
2. Scroll to Extend Call , and tap to forward the call to your mobile phone.
3. Answer the call on your cell phone.
The call remains active on your phone, so you can switch back to your phone at any time.
Visual alert for an encrypted call
While using your phone, you can now see whether an incoming or an outgoing call is encrypted.
The secure status is indicated by the secure icon, a padlock, on the active call appearance.
Note:
The secure icon appears only if a two-party call is encrypted.
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Activating the LNCC feature
Activating the LNCC feature
About this task
If you are on a call and do not want to be disturbed from subsequent incoming calls, you can use the Limit Number of Concurrent Calls (LNCC) feature. The LNCC feature controls the number of concurrent incoming calls. If you get an incoming call when your LNCC feature is active and you are already on an active call, the caller gets the busy tone. Thus, the caller does not wrongly assume that you are not at the desk when you do not answer the call or the call is send to a coverage. If the Busy Station Call Log feature is enabled, the deskphone saves this incoming call as a missed call in the call log.
If you activated the Limit Number of Concurrent Calls (LNCC) feature in the edit dialing mode, and you start dialing a number when at the same time your deskphone receives a call, the deskphone log this call as a missed call.
Procedure
1. Gain access to the Features screen.
2. Scroll to select LimitInCalls .
3. Tap the corresponding line.
The deskphone displays the confirmation screen with the message Limit Concurrent
Incoming Calls and an LNCC icon on the top line of the Phone screen.
4. To remove the confirmation screen, tap the OK softkey.
You can also remove the confirmation screen by jumping to a different screen using deskphone buttons such as Contacts, History, or Home.
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Managing features
Deactivating the LNCC feature
Procedure
1. Gain access to the Features screen.
2. Scroll to choose LimitInCalls .
3. Tap the corresponding line.
Result
The deskphone deactivates the Limit Number of Concurrent Calls (LNCC) feature and removes the LNCC icon from the top line.
Interrupting a call with a whisper page
About this task
Use the Whisper Page feature to interrupt or “barge in” on another user's call and make an announcement. This feature is unique because only the person on the paged extension can hear the page. Other parties on the call cannot hear the page, and the person who makes the page cannot hear anyone on the call. If the paged user has a display telephone, the paged user can see your caller ID. For example, users A and B are on a call. You have an urgent message for user A and make a whisper page. All three users hear the tone that signals the page, but only user A hears the page itself. You cannot hear user B.
Procedure
1. Scroll right from the Phone screen to gain access to the Features screen.
2. If necessary, scroll down to Whisper Page and touch OK .
3. Enter the extension you want to call.
4. Tap Enter to immediately start dialing and deliver your message when the person you called answers.
Making a priority call
About this task
Use the Priority Calling feature to provide a special type of internal call alerting for the users. The called party hears a distinctive ringing when the calling party uses Priority Calling.
Procedure
1. Before dialing, gain access to the Features screen.
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Tracing a malicious call
2. If necessary, scroll down to Priority Call , and press OK , or just press the corresponding line button.If necessary, scroll down to Priority Call, and touch OK .
3. Enter the extension you want to call.
4. Press Enter or OK to immediately start dialing the priority call to the extension where the call appearance will show the incoming call as a priority call.Touch OK to immediately start dialing the priority call to the extension where the call appearance will show the incoming call as a priority call.
Tracing a malicious call
About this task
Use this feature to trace a malicious call. Activating Malicious Call Tracing (MCT Act) alerts a controller to begin call tracing and provide information for reporting this call. This feature is available only if your administrator has set up the phone system to trace and track malicious calls and there is an attendant or controlling user to oversee the trace.
Procedure
1. During an active call, access the Features menu.
2. If necessary, scroll down to MCT and touch the corresponding line to start the trace.
An alerting tone or flashing LED signifies the trace is active. Hanging up deactivates MCT.
Important:
Some countries, states, and localities have laws that determine if and under what circumstances you can use Malicious Call Trace (MCT). Before using the MCT feature, you must understand and comply with these laws.
Busy Indicator
With the Busy Indicator (BI) feature, you can do the following:
• View the status of other users in the network
• Make quick calls to the monitored users
• Transfer calls by pressing the Busy Indicator line key
• Make conference calls with BI users
The icon next to the Busy Indicator line key displays the current status of the monitored user (idle or busy).
The user status is also reflected by the indication of LEDs integrated into the corresponding line keys.
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Managing features
You can relabel and move a Busy Indicator line key from the Phone keys customization menu.
However, you cannot add or delete Busy Indicator keys configured on your phone. Contact your system administrator if you want to add more BI line keys or delete the existing ones.
Busy Indicator icons and LED indication
Busy Indicator icons look the same as Presence “Available” and “On a call” icons but they might differ depending on the phone or the button module model.
The following table displays the Busy Indicator icons and LED indication for 9600 Series IP
Deskphones, JBM24 Button Module, and Avaya J100 Expansion Module.
State Phone icons JBM24 Button
Module icons
Avaya J100
Expansion
Module icons
Red LED for the line key
Green LED for the line key
Idle Off Off
Busy Off On
Busy Indicator call operations
Making a call to a monitored user
About this task
You can make a quick call to monitored users, for example, when you want to provide direct instructions to them.
Procedure
Do one of the following:
• On the Phone screen, scroll to the required Busy Indicator line, and press Call .
• Press the required Busy Indicator line key.
Making a conference call with a monitored user
About this task
Use this procedure to add a monitored user to an active call to set up a conference call.
Procedure
1. During an ongoing call, press More > Conf .
The phone puts the call on hold, and displays the Select a participant notification.
2. Press the Phone key.
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Busy Indicator
3. Do one of the following:
• Scroll to the required Busy Indicator line, and press Call .
• Press the required Busy Indicator line key.
4. When the monitored user answers the call, press Join .
Call Transfer to a monitored user
Ongoing calls can be transferred to a user on the Busy Indicator line. This transfer is managed similarly to Call Transfer to a phone extension.
You can transfer a call immediately (blind transfer) or after making a consultative call to the monitored user (attended transfer).
Making a blind transfer to a monitored user
About this task
Use this procedure to transfer immediately an active call to a monitored user.
Procedure
1. During an active call, press Transfer .
2. Do one of the following:
• Press the Busy Indicator line key corresponding to the user you want to transfer the call to.
• Press the Phone key, scroll to the required Busy Indicator line, and press Select .
The phone displays the Transfer now or talk with [BI extension number]?
window.
3. Press Now .
Your call is transferred to the monitored line.
Making an attended transfer to a monitored user
About this task
Use this procedure to transfer an active call to a monitored user by talking to this user first.
Procedure
1. During an active call, press Transfer .
2. Do one of the following:
• Press the Busy Indicator line key corresponding to the user you want to transfer the call to.
• Press the Phone key, scroll to the required Busy Indicator line, and press Select .
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Managing features
The phone displays the Transfer now or talk with [BI extension number]?
window.
3. Press Talk .
The current call is placed on hold, and a call to the monitored user is established.
4. To end your consultative call and to transfer the held call, press Complete .
Calling someone in your intercom group
About this task
If your system administrator has set up an intercom group, you can call anyone in that group by pressing a few numbers.
Procedure
1. Before dialing, access the Features screen.
2. If necessary, scroll down to Dial Icom and touch the corresponding line.
The intercom group number shows next to the Dial Intercom feature and the next denotes the extension your administrator has predefined as your automatic intercom destination extension.
3. Touch the number(s) that corresponds to the destination extension.
4. Touch Enter to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM.
Answering a call for a call pickup group member
Procedure
1. From the Phone screen, gain access to the Features screen.
2. Scroll to Call Pickup and tap the corresponding line.
Picking up a call to another call pickup group
About this task
When your administrator has set up this feature, you can answer a call ringing at a phone in a call pickup group other than your own.
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Picking up a call to another extension
Procedure
1. Scroll right from the Phone screen to access the Features screen.
2. If necessary, scroll down to Extended Call Pickup and touch OK .
3. Answer the call using the pickup number and then press Enter or OK .
Picking up a call to another extension
About this task
When your administrator has set up this feature, you can answer a call ringing at another extension without having to be a member of a Pickup group.
Procedure
1. Scroll right from the Phone screen to gain access to the Features screen.
2. If necessary, scroll down to Directed Call Pickup and touch OK .
3. Answer the call using the extension number and then press Enter or OK .
Handling calls and conferences using Multiple Device
Access
Before you begin
Ensure that the system administrator has activated the Multiple Device Access feature (MDA) for your extension.
Procedure
1. Initiate a call from your phone.
2. To transfer the call to another phone, tap Bridge on that phone.
The bridged call appears on the second MDA phone. The Limited Service icon might appear briefly if your MDA phone joining the call has a different signaling mode address family. This will disappear automatically after the MDA phone joining the call switches and starts using the existing calls signaling mode address family.
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Managing features
Unparking a call
About this task
Use the Call Unpark feature to release a call from the extension at which it was parked, when the extension is part of a coverage or hunt group.
Procedure
1. From the Phone screen, gain access to the Features screen.
2. Tap the corresponding line to choose Call Unpark .
3. Enter the original extension from which the call was parked.
4. Tap OK to unpark the call.
Parking a call
About this task
Use the Call Park feature to answer a held call at another extension if you are part of a telephone coverage or hunt group. For example, if you need to go to another location to verify some information, you can park your current call and answer it at another location within your group.
Procedure
1. During an active call, gain access to the Features screen.
2. Tap the corresponding line to choose Call Park .
A checkbox is selected and is displayed on screen.
Displaying your extension on outgoing calls
About this task
If you used the Calling Party Number (CPN) Block feature to block displaying your extension on the calls you make, you can change it back using CPN Unblock. CPN Unblock allows parties you call see your extension.
Procedure
1. From the Phone screen, access the Features screen.
2. Select CPN Unblock .
3. Enter your extension number.
4. Press Enter or OK to stop calling party number blocking.Touch OK to show your number to the called party.
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Blocking your extension from displaying during calls
Blocking your extension from displaying during calls
About this task
You can override the system (default) setting to display your extension on outgoing calls. Use the
Calling Party Number Blocking feature to prevent your number from displaying.
Procedure
1. From the Phone screen, access the Features screen.
2. Select CPN Block .
3. Enter the extension number you do not want the called party to see.
4. Press Enter or OK to start calling party number blocking.Touch OK to start calling party number blocking.
Making an auto intercom call
About this task
Use the auto intercom feature to call a specific extension or intercom group.
Procedure
1. Before dialing, scroll right from the phone screen to access the Features screen.
2. Scroll to Auto Icom and select that feature.
Two numbers display with the Auto Icom feature, for example “Auto icom 2 3”. The first number denotes the intercom group number for the Dial Intercom feature. The next number denotes the extension your administrator has predefined as your automatic intercom destination extension.
3. Touch the number(s) that corresponds to the destination extension.
4. Touch Enter to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM.
Setting up automatic call back
About this task
When an extension you call is busy, use Automatic Call Back to receive a return call automatically, as soon as that extension is free.
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Managing features
Procedure
1. Gain access to the Features screen when you get a busy signal from the extension that you called.
2. Scroll to Auto Callback .
3. Tap the corresponding line.
When you hang up the callback call, the feature deactivates automatically.
Assigning labels to auto-dial numbers
About this task
Autodial numbers are frequently-called numbers in your office or organization, for example, a Help desk number. Your system administrator sets up Autodial numbers, but you can assign and edit their labels. The administrator might just allot a specific button to be an Autodial number, but leave the number itself blank; in this case you can add the number yourself.
Procedure
1. From the Phone screen, gain access to the System Numbers menu.
2. Tap the line to which you want to assign a label or number.
Some labels are not editable. If you cannot touch a certain line or hear an error tone when you press the line button, you cannot edit that label.
3. Tap Edit .
4. Use the dialpad to enter the label text or the Autodial number.
5. Tap Save .
SLA Mon ™
SLA Mon ™ technology is a patented Avaya technology embedded in Avaya products to facilitate advanced diagnostics. The phones support SLA Mon ™ agent which works with Avaya Diagnostic
Server (ADS). SLA Mon ™ server controls the SLA Mon ™ agents to execute advanced diagnostic functions, such as:
• Endpoint Diagnostics
- The ability to remotely control IP phones, to assist end users with IP phone configuration and troubleshooting.
- The ability to remotely generate single and bulk test calls between IP phones.
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP phone network traffic.
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Long-term acoustic exposure protection
• Network Monitoring
- The ability to monitor multiple network segments for performance in terms of packet loss, jitter, and delay.
- The ability to monitor hop-by-hop QoS markings for voice and video traffic.
Long-term acoustic exposure protection
9600 Series IP Deskphones have the long-term acoustic exposure protection, to protect the ears of the users from the acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values. In a dynamic setting, the feature activates itself and gradually reduces the loud volume of the phone conversations to prevent from reaching the damaging decibel levels.
Long-term acoustic exposure protection feature satisfies OSHA, ETSI and employee health safety requirements.
Important:
Only L100 Series Headsets with RJ9 connector supports long-term acoustic exposure protection, when the headset profile is set to Profile1.
Configuring Long term acoustic exposure protection
About this task
Use this procedure to configure the long-term acoustic exposure protection feature for your headset to protect from the acoustic exposure.
Before you begin
Ensure you set the headset profile to Profile1, and use L100 Series Headsets.
Procedure
1. Press Avaya Menu .
2. Press Settings .
3. Scroll to Options & Settings , and press Select .
4. Scroll to Advanced Options , and press Select .
5. Scroll to Long Term Acoustic Exposure Protection , and press Select .
6. Choose one of the following and press Select :
• Default
• Off
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Managing features
• Dynamic
• 8 hours
• 4 hours
No Hold Conference
With the No Hold Conference feature, you can add participants to your call while continuing your active conversation. The No Hold Conference feature lets you create a conference call without putting any call participant on hold.
For example, if you press the administered button and then dial an extension the participant that answers the call joins the no hold conference.
Your administrator can configure your phone to support the no hold conference feature on a button module. You can use the call appearance for a regular or pre-configured number.
Using the button you can add more participants to the no hold conference.
The administrator can pre-configure only one number on System Manager. When you press the button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference.
If the participants do not answer the call within the configured time-out duration 9600 Series IP
Deskphones will display the appropriate message on the phone screen.
Adding a participant to no hold conference
About this task
You can add participants to your call while continuing your conversation without interruption. You can add up to six participants in the no hold conference call.
You will get appropriate messages displayed on the top bar of your phone screen when you are attempting no hold conference.
Half width mode is only supported in Avaya 9608/9608G and Avaya 9611/9611G IP Deskphones.
Before you begin
Alternatively, Ensure that the administrator has activated the no hold conference feature, and you are on an call.
Procedure
1. During an active call, on the phone screen, Tap Features .
2. Tap No Hold Conf .
3. You can add users to a no hold conference by using one of the following methods:
• If an extension number is pre-configured by your administrator, you can press Select .
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Monitoring other extensions at a glance
• If the extension number is not pre-configured, you will get a Destination screen to enter the extension number, press OK .
• You can press the Contact button, and select a number from the contact list.
• You can press the History button, and select a number from the list.
4. To add more participants to the existing no hold conference, repeat Steps 2 and 3.
Monitoring other extensions at a glance
About this task
Use this procedure to monitor phones for others. You can see whether an extension is idle or busy at a glance.
Before you begin
Ensure that the feature is activated by the administrator.
Procedure
1. From the Phone screen, scroll to the System Numbers.
2. If necessary, scroll to the line button for the extension you want to check.
3. If that extension is in use, the phone displays Busy next to the extension number.
Feature table
Feature table
Use this table as a reference to standard feature names and their corresponding references.
Depending on how your system is administered, not all features shown here may be available to you. For detailed information about a feature, see the corresponding topics.
Feature Name
Autodial
Auto Icom or Auto In
Auto Callback
BCA
Reference
See the topic Autodialing a pre-assigned number for more information.
See the topic Making an auto intercom call for more information.
See the topic Setting up automatic call back for more information.
See the topic Bridge Call Appearance for more information.
Table continues…
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Managing features
Feature Name
Busy Indicator
Call park
Call pickup
Call unparking
Cfrwd or CFrwd
CFBDA
CPN Block
CPN Unblock
ECF
Dial Icom
Dir Pickup
EC500
Exclusion
Extend Call
Ext Pickup
Group page
HAC
Hotline
Hunt Group Busy
IM
LNCC
October 2019
Reference
See the topic Monitoring other extensions at a glance for more information.
See the topic Parking a call for more information.
See the topic Answering a call for a call pickup group member for more information.
See the topic Unparking a call for more information.
See the topic About forwarding calls for more information.
See the topic Enabling call forwarding when your line is busy or you do not answer for more information.
See the topic Blocking your extension from displaying during calls for more information.
See the topic Displaying your extension on outgoing calls for more information.
See the topic Enhanced Call Forwarding feature for more information.
See the topic Calling someone in your intercom group for more information.
See the topic Picking up a call to another extension for more information.
See the topic Activating EC500 for simultaneous ringing on multiple phones for more information.
See the topic Excluding others from bridging on to your call for more information.
See the topic Extending a call to your cell phone
(EC500) for more information.
See the topic Picking up a call to another call pickup group for more information.
See the topic Initiating a group page for more information.
See the topic Configuring Hearing Aid Compatibility for more information.
See the topic About Hotline for more information.
See the topic Hunt Group Busy for more information.
See the topic Instant Messaging for more information.
See the topic Activating the LNCC feature for more information.
Table continues…
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Feature Name
MCT Act
Multiple Device Access
Offline call log
Presence
Priority Call
SendAllCalls, SAC, or SAC with a third-party's extension, if applicable
SLA Mon ™
Team
Transfer to Voicemail
Whisper Act
Using the Features menu
Reference
See the topic Tracing a malicious call for more information.
See the topics Handling a call by using MDA and
Logging in to your deskphone for more information.
See the topic Logging in to your deskphone for more information.
See the topic Presence for more information.
See the topic Making a priority call for more information.
See the topic Activating Send All Calls for more information.
See the topic SLA Mon ™ overview for more information.
See the topic About Team Button for more information.
See the topic Sending an active call to voicemail for more information.
See the topic Interrupting a call with a whisper page for more information.
Using the Features menu
Procedure
From the Phone screen, tap the Features button at the upper right corner to view the Features menu. If you do not see a Features button, scroll right to display the Features menu.
The LED icon next to the feature name indicates if the feature is on or off. If the LED icon for the feature label is green, the feature is on.
Note:
To return to the main Phone screen, tap Exit .
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Chapter 17: Team Button
When the administrator configures the Team Button feature for your phone, you can do the following:
• Monitor another phone to know whether calls are redirected to another phone.
• Monitor another phone to know whether that phone has an active call.
• Answer calls that ring on the monitored phone.
Use the Team Button soft key to:
• Make a speed dial call to the monitored phone. You can do this when the monitored phone is not in use.
• Transfer an active call to the monitored phone.
The call redirection feature, Send All Calls, Call Forward, or ECF, might be active on the monitored phone. The monitoring phone can override call redirection when speed dialing or transferring an active call to the monitored phone. The override feature ensures that the call made to the monitored phone rings on the monitored phone and is not routed to the redirected number.
To override call redirection, the administrator must configure on Avaya Aura ® Session Manager:
• The monitored phone setting that enables the monitoring phone to override call redirection directly or through a choice provided to the user.
• The monitoring phone setting that enables the phone to override the call redirection feature that is active on a monitored phone.
For more information to set the overriding permission on Avaya Aura ® Session Manager, see
Administering Avaya Aura ® System Manager .
Related links
Answering an active call on a monitored extension
on page 48
Speed dialing to a monitored extension on page 107
Transferring a call to a monitored phone
on page 107
Assigning ring tone to a monitored station
on page 108
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Answering an active call on a monitored extension
Answering an active call on a monitored extension
Procedure
1. Go to the Features screen.
2. Scroll to choose the monitored extension for which you want to answer the incoming call.Tap the entry for the extension for which you want to answer the ringing call.
Related links
on page 106
Speed dialing to a monitored extension
Before you begin
Ensure that the monitored phone to which you make the call is in an idle state.
About this task
Use this task to make a call to a monitored phone. If the monitored phone has an active call redirection feature and you can override the feature, the monitored phone rings for 30 seconds. If no one answers the call during this time, the system redirects the call to the redirected number.
Procedure
1. Go to the Features screen.
2. Scroll to choose the monitored phone that you want to call.
3. Tap the entry for the monitored phone that you want to call.
Related links
on page 106
Transferring a call to a monitored phone
About this task
Use this procedure to transfer an active call to a monitored phone.
Before you begin
You must be on an active call.
Procedure
1. Go to the Features screen.
2. Tap the entry for the monitored phone to which you want to transfer the call.
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Team Button
The system puts the active call on hold and rings the monitored phone.
3. To complete the transfer, perform one of the following actions:
• Tap the Complete soft key.
• On-hook the handset.
• Press the Speaker button.
Related links
on page 106
Assigning ring tone to a monitored station
About this task
Use this task to set a ring tone for a specific monitored station.
Procedure
1. Press Home .
2. Select Settings > Options & Settings > Screen & Sound Options > Team Button Ring
Type .
3. Scroll through the list to select the monitored deskphone.
4. Select the required ring tone from the list and press Save .
Related links
on page 106
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Chapter 18: Limited access during failover
One or more telephone system servers provide your phone with its connectivity, features, and functionality. If a disconnect or switch from one server to another occurs, your phone goes into
Failover mode to keep it operating while alternate server resources are established. Depending on the server your phone is on, an icon may appear on the Top display line to notify you that failover is in effect.
Failover has different stages. For example, while your phone transitions to a new server it is in
“limbo” and functionality may be limited. When the alternate server is active, your phone assumes the functionality available on that server, which may not be the same as your original server. When the original server is restored, your phone transitions back (failback) and functionality may again be limited during the transition. When your phone is back on the original server, normal functionality is restored. Failover and failback are automatic; you have no control over failure mode.
Keep in mind that during failover certain features may not be available and telephone functionality may be limited. Check the soft keys at the bottom of the display to determine the actions you can take during failover. You can also press the Phone button to display the for possible actions.
Important:
Do not log your telephone off during failover or until normal service is restored on your original telephone server. Logging off during failover, during transition to or from an alternate server, or while your phone is active on an alternate server may cause your phone to become inoperable.
The following conditions apply when your telephone is in Failover mode:
• If you are on a call when failover occurs, the call will remain active. You cannot initiate new calls while your phone transitions to the alternate server.
• Certain soft keys may not display and their related functions may be unavailable until transition to the alternate server is complete.
• Call connection may take longer than usual.
• During the transition to a new server, any active conference calls, call transfers, and held calls may be dropped. Incoming calls might not reach you and can go to voice mail.
• Emergency calls might or might not work, depending on the stage of failover and the functionality available on the alternate server.
• The Message Waiting Indicator is cleared, but voice mail might still be available if the voice mail server to which calls are being sent is not in failover.
• Transitions back to the normal server will restore all original functionality.
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Index
A access limited during failover .............................................
Activating call forwarding ..............................................................
activating LNCC ...................................................................
Active calls directing to cell phone ...................................................
AGC .....................................................................................
answering call on a monitored extension .....................
appointments reviewing calendar ........................................................
Assigning ring tone forwarded calls .............................................................
monitored station ........................................................
Assigning ring tone, monitored station ..........................................................
Team Button .................................................................
audio path on-hook .........................................................................
Autodialing calling a person ............................................................
setting up labels ..........................................................
auto intercom call .................................................................
automatic call back ..............................................................
Away Timer ..........................................................................
Away Timer enable ..............................................................
B
Background logo ..................................................................
back-panel ...........................................................................
Bluetooth headset .........................................................................
pairing ...........................................................................
bridged call appearance joining .....................................................................
,
Bridged call appearance about .............................................................................
Bridged Calls answering ...............................................................
,
Bridging ................................................................................
browser, WML ......................................................................
Busy Indicator call transfer attended transfer ...................................................
blind transfer ..........................................................
icons and LED indication ..............................................
making a call .................................................................
making a conference call ..............................................
overview .......................................................................
transferring a call ..........................................................
button click sounds button click sounds (continued) configuring ....................................................................
Button labels personalizing ................................................................
Button labels, restoring to default labels ..............................
Button module, adjusting brightness or contrast ..................
C calendar reminders ......................................................................
reviewing appointments on ...........................................
Calendar about .............................................................................
Calendar, contacts, preferences ..........................................
Calendar, contacts, setup ....................................................
Call back ..............................................................................
Call history calling from ...................................................................
Call history icons ..................................................................
Call history log about .............................................................................
Calling a number using Autodial ...............................................................
calling a person using speed dial ............................................................
calling intercom group ..........................................................
calling using intercom ....................................................
,
Call parking ..........................................................................
Call pickup .....................................................................
,
call pickup alert indication setting ...........................................................................
call related features .............................................................
Call-related icons .................................................................
calls contact list .....................................................................
multiple device access ..................................................
switching phone ............................................................
Call Timers displaying ......................................................................
call transfer attended consultative ...........................................................
to a monitored phone ..................................................
unattended ....................................................................
Call Transfer
Busy Indicator user .......................................................
Call unparking ......................................................................
change presence status .......................................................
Changing display language ...........................................................
cleaning the screen ..............................................................
clearing a number ................................................................
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Index conference, add participant using no hold conference ......
conference calls adding a person on hold ...............................................
details ...........................................................................
dropping a participant ...................................................
putting a call on hold .....................................................
setting up ......................................................................
Conference calls about .............................................................................
configuring long term acoustic exposure protection ......................
Contact icons .......................................................................
contacts adding from call history .................................................
calling a person ............................................................
deleting .........................................................................
editing ...........................................................................
searching ......................................................................
Contacts about .............................................................................
adding a new ................................................................
editing primary number .................................................
selecting .......................................................................
Continuous Scrolling turning on and off ..........................................................
coverage ..............................................................................
Error tones turning on and off ..........................................................
Exchange contacts ..............................................................
Excluding others from bridging ............................................
exclusion ..............................................................................
extension blocking display ............................................................
unblocking display ........................................................
F failover ...............................................................................
Favorites setting up ......................................................................
feature
Hunt Group Busy ..........................................................
Feature name
Feature reference .......................................................
Feature-related icons ...........................................................
features priority call ....................................................................
Features accessing ....................................................................
forwarding a call .............................................................................
turning off ......................................................................
Forwarding a call .............................................................................
Forwarding calls about .............................................................................
D deactivating LNCC ...............................................................
Deskphone display icons about .............................................................................
Dialing Options setting ...........................................................................
Dial intercom call .................................................................
Directed call pickup ............................................
,
,
Display adjusting brightness ......................................................
adjusting contrast .........................................................
display language changing .......................................................................
G
Go To Phone Screen on Calling setting ...........................................................................
Go To Phone Screen on ringing setting ...........................................................................
group page ...........................................................................
E
E.164 ...................................................................................
EC500
Extend Call ...................................................................
edit dialing ............................................................................
Edit dialing ...........................................................................
emergency call .....................................................................
enable Away Timer ..............................................................
enable Bluetooth ..................................................................
enable wireless headset ......................................................
Enabling Instant Messaging .................................................
Enabling SAC when DND is active ......................................
encrypted call .......................................................................
Enhanced Call Forwarding, rules .........................................
H
HAC, hearing aid compatibility .......................................
,
Handset AGC .......................................................................
Headset AGC .......................................................................
headset profile setting ...........................................................................
history ..................................................................................
IM ..................................................................................
History clearing all call entries ..................................................
of calls ..........................................................................
viewing call details ........................................................
viewing for calls ............................................................
History, removing a call from ................................................
History, turning off ................................................................
hold
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Index
I hold (continued) conference calls ............................................................
Hold putting a call on hold .....................................................
Home screen about .............................................................................
Home Screen icons .............................................................
hotline ..................................................................................
Hunt Group Busy using .............................................................................
making a call (continued) contacts list ...................................................................
priority ...........................................................................
malicious call tracing ............................................................
Microsoft Exchange integration ...........................................
monitoring other extensions ...............................................
mute alerting ........................................................................
muting calls ..........................................................................
Icons in deskphone display about .............................................................................
Icons in telephone display about .................................................................
,
ignoring calls ........................................................................
IM .........................................................................................
initiating a session ........................................................
replying .........................................................................
templates ......................................................................
incoming calls answering .....................................................................
forwarding .....................................................................
sending to coverage .....................................................
Incoming calls directing to multiple telephones ....................................
Incoming Calls forwarding when you are busy ......................................
forwarding when you do no answer ..............................
incoming precedence calls answering .....................................................................
Instant Messaging ................................................................
Intercom group .....................................................................
K keyboard using .............................................................................
key repeat delay ..................................................................
L
Large text, Text size .............................................................
legal notices .............................................................................
LNCC activating ......................................................................
deactivating ..................................................................
Locking your phone .............................................................
Logging in to your phone extension .....................................
Logo .....................................................................................
N name, number ......................................................................
Navigation arrows page control ..................................................................
right ...............................................................................
up & down .....................................................................
Network information viewing ..........................................................................
no hold conference ............................................................
102 no hold conference, add participant ...................................
O
On-hook dialing ....................................................................
on-screen keyboard about .............................................................................
Options & Settings about .............................................................................
call history .....................................................................
call pickup alert settings ...............................................
configuring visual alerts ................................................
go to phone screen on calling .......................................
go to phone screen on ringing ......................................
phone screen on calling ................................................
redial settings ...............................................................
Setting Autodial numbers ...........................................
setting call pickup ring tone ..........................................
Setting dialing options ..................................................
Setting favorites ............................................................
setting ring tone ............................................................
Setting speed dial numbers ..........................................
setting the Quick Touch panel ......................................
Options & Settings call history .............................................
outgoing calls blocking extension display ............................................
edit dialing a number ....................................................
making a call .................................................................
making a call on a bridged line .....................................
redialing a number ........................................................
unblocking extension display ........................................
overview
Hunt Group Busy ..........................................................
M making a call ........................................................................
P page ...............................................................................
,
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Index
Parking calls ........................................................................
Phone Screen on Calling setting ...........................................................................
Phone Screen on ringing setting ...........................................................................
Phone Settings about .............................................................................
Picking up calls ..................................................
–
,
presence ..............................................................................
Presence icons ....................................................................
Primary Number changing .......................................................................
problems with the phone ....................................................
protection long term acoustic exposure .......................................
Speed Dialing (continued) setting up ......................................................................
T team button speed dialing ..............................................................
Team Button .........................................................
transferring a call to a monitored phone .....................
Telephone display icons about .................................................................
,
telephone stand about .............................................................................
deskphone stand ..........................................................
Time format ..........................................................................
toggling ................................................................................
tracing calls ..........................................................................
Q
Quick Touch panel configuring ....................................................................
U
Unparking calls ....................................................................
URI dialing, making a call ....................................................
using
Hunt Group Busy ..........................................................
R recents calling from ...................................................................
redial ....................................................................................
redial options setting ...........................................................................
Return to Home Screen option ............................................
Ring tone selecting .......................................................................
setting for call pickup ....................................................
V view contact presence status ...............................................
Visiting user, logging in as ...................................................
Visual Alerts configuring ....................................................................
W
Whisper page .................................................................
,
WML browser, browser ........................................................
S screen cleaning ........................................................................
Scrolling and navigation about .............................................................................
Search database .......................................................................
extended .......................................................................
secure calls ..............................................................................
selecting ring tone ................................................................
SENDALL ............................................................................
setting headset profile ..............................................................
setting, editing, disabling .....................................................
setting headset profile ..........................................................
signaling ...............................................................................
SLA Mon ™ .........................................................................
Speaker ...............................................................................
speed dialing calling a person ............................................................
Speed Dialing
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