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Avaya CMS Supervisor Clients
Installation and Getting Started
Release 18
October 2016
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Table of contents
- 1 Avaya CMS Supervisor Clients Installation and Getting Started
- 5 Contents
- 11 Chapter 1: Introduction
- 11 Purpose
- 11 Intended audience
- 11 Document changes since last issue
- 12 Related resources
- 12 Documentation
- 12 Avaya Mentor videos
- 14 Documentation websites
- 14 Support
- 15 Chapter 2: Introduction to Call Management System PC and Web clients
- 15 What is CMS?
- 15 What is CMS Supervisor PC client
- 16 What is CMS Supervisor Web
- 17 Features not supported in CMS Supervisor Web R18
- 17 CMS Supervisor PC Client and CMS Supervisor Web Comparison
- 18 What is CMS Mobile Supervisor
- 21 Chapter 3: Getting started with CMS Supervisor Web
- 21 Signing in
- 21 Certificates
- 22 Accepting a security certificate when using IE 10 and IE 11
- 22 Accepting a security certificate when using Firefox
- 22 Accepting a security certificate when using Safari
- 23 Exporting and importing a CMSWeb certificate in Internet Explorer
- 23 Exporting the CMSWeb certificate
- 24 Importing the CMSWeb certificate
- 25 Adobe Flash
- 25 Link status icons and Menu bar
- 25 Changing ACD and running reports
- 26 The Report Window
- 26 Thresholds
- 27 Drill Down
- 27 Debugging CMS Supervisor Web
- 27 Debug settings
- 28 Changing settings using the GUI
- 28 Changing settings using the userlog.properties file
- 28 User level logging
- 29 Global level logging
- 31 Chapter 4: Getting started with CMS Mobile Supervisor
- 31 Prerequisites and requirements
- 32 CMS Mobile Supervisor app connection to the CMS server
- 32 Certificates
- 32 Verifying certificate installation and DNS server configuration
- 33 Installing the application
- 33 Logging in
- 33 Creating Views
- 34 Creating a Skills view
- 34 Creating an Agent view
- 34 Thresholds
- 34 Calculations
- 35 Filtering and Drill Down
- 35 Useful tips
- 35 Short cut menu
- 36 Real-time application
- 36 Miscellaneous information
- 37 Chapter 5: Introducing CMS Supervisor PC client
- 37 About CMS Supervisor PC client
- 37 What is new for this release
- 38 Number of CMS Supervisor PC client windows allowed
- 38 Number of simultaneous instances allowed
- 38 Number of PCs allowed to run CMS Supervisor PC client
- 38 Performance
- 39 Reliability and availability
- 39 Security
- 40 Languages supported
- 40 Installation support
- 41 Operating system requirements
- 41 Supported operating systems
- 41 Using current versions
- 42 What about non supported operating systems?
- 42 About upgrades to Windows 7, Windows 8, or Windows 10
- 42 Hardware requirements
- 43 Required network, serial, or modem connections
- 43 Network connections
- 43 Serial connections
- 44 Modem connections
- 45 Chapter 6: Installing CMS Supervisor PC client
- 45 Local installations
- 45 Version upgrades
- 46 Upgrading a previously-installed R18 version using a local installation
- 46 Upgrading from R13 and earlier
- 46 Upgrading R14 through R17 using a local installation
- 47 Typical and custom installations
- 47 Typical installations
- 47 Custom installations
- 48 Installing CMS Supervisor PC client on a local PC from a disc
- 48 Installing CMS Supervisor PC client on a local PC from the network
- 49 Before you begin
- 49 Prepare the network directory
- 49 Installing CMS Supervisor PC client on each PC
- 50 What to do if the installation does not start automatically
- 50 CMS Supervisor PC client silent installation and uninstallation
- 52 Adding, viewing and establishing connections to CMS R12/R13/R14 servers
- 53 Chapter 7: Installing CMS Supervisor PC client with Citrix XenApp 6.0 and 6.5
- 53 Installing the software
- 53 Prerequisites
- 54 Installing the CMS Supervisor PC client software
- 54 Configuring the Citrix software for CMS Supervisor PC client
- 54 Prerequisites
- 55 Configuring the Citrix software
- 58 Enabling the application for the user
- 58 Launching the CMS Supervisor PC client application
- 58 Uninstalling the software
- 59 Prerequisites
- 59 Precautionary measures
- 59 Uninstalling the software
- 59 Considerations when using Citrix XenApp
- 61 Chapter 8: Uninstalling CMS Supervisor PC client
- 61 CMS Supervisor PC client uninstall using the Microsoft Windows Add/Remove Programs wizard
- 62 CMS Supervisor PC client silent uninstall
- 63 Chapter 9: Getting started with CMS Supervisor PC client
- 63 About CMS server connection settings
- 63 Connection options
- 64 Automatic and manual
- 64 Open the CMS Supervisor PC client application
- 64 Establish the connection
- 65 Choose settings
- 66 Establish network settings
- 67 Establish serial settings
- 67 Establish modem settings
- 68 Establish SSH settings
- 68 Log in to the CMS server for the first time
- 69 Log in to the CMS server after the first time
- 69 Automatic login
- 70 Related topic
- 70 Manual login
- 71 Related topics
- 71 Log off the CMS server
- 72 Exit CMS Supervisor PC client
- 72 Change connection settings
- 73 Close CMS Supervisor PC client windows
- 75 Chapter 10: CMS operations in CMS Supervisor PC Client
- 75 About operations
- 75 Tasks on the Operations tab
- 75 Related topics
- 76 How to get to the Operations tab
- 76 Actions menu
- 76 Purpose
- 77 Action menu items
- 79 Chapter 11: Installing and using Terminal Emulator
- 79 About Terminal Emulator
- 80 Description of Terminal Emulator
- 80 Installation information
- 81 Terminal Emulator main window
- 81 CMS main menu
- 81 Title Bar
- 81 Menu Bar
- 82 Terminal Emulator Function Keys
- 82 Help Function Key (F1)
- 82 Window Function Key (F2)
- 82 Commands Function Key (F3)
- 83 Keep Function Key (F4)
- 83 Exit Function Key (F5)
- 83 Scroll Function Key (F6)
- 84 Current Function Key (F7)
- 84 Main Menu Function Key (F8)
- 84 The Terminal Emulator window
- 85 Profile menu
- 86 Edit menu
- 87 Connection menu
- 87 Reset menu
- 88 Help menu
- 88 Communications tab
- 88 Purpose
- 89 Connection descriptions
- 89 Network connection settings
- 90 Serial and modem connection settings
- 90 Modem tab
- 91 Purpose
- 91 Before you begin
- 91 Modem Commands field descriptions
- 92 Font tab
- 92 Purpose
- 92 Example
- 92 Font Sizes field descriptions
- 93 Install Terminal Emulator
- 93 Open Terminal Emulator
- 93 Log in to CMS
- 94 Create profiles
- 94 To stop the login process
- 94 Log in with more than four profiles
- 95 Exit Terminal Emulator
- 95 Edit profiles
- 96 Delete profiles
- 97 Terminal Emulator messages
- 98 Description of error messages
- 99 Description of information messages
- 99 Resolve Terminal Emulator font problems
- 99 Terminal Emulator silent install and uninstall
- 101 Chapter 12: Installation and OS and hardware support of Network Reporting
- 101 Installing Network Reporting
- 101 Uninstalling Network Reporting
- 102 Hardware and software requirements
- 103 Chapter 13: Troubleshooting
- 103 General troubleshooting tips
- 103 Verify privileges
- 103 Verify swap files
- 104 Test operation of networking software
- 104 Preserve CMS Supervisor PC client user profiles
- 104 View the readme file
- 105 PC shutdowns and operating system crashes
- 105 Resolve error messages
- 105 Installation messages
- 106 Login error messages
- 110 Browse errors when logged into multiple CMS servers
- 110 Find OCX and DLL incompatibilities
- 111 Resolve TCP/IP host name
- 112 Check for serial or modem connection problems
- 113 Appendix A: CMS Supervisor PC Client installed files
- 131 Appendix B: Displaying additional time zones using Supervisor
- 133 Glossary
- 139 Index