Avaya CMS Supervisor Clients Installation and

Chapter 1: Introduction

Purpose

The document describes how to install and configure Avaya Call Management System (CMS)

Supervisor.

Intended audience

This document is intended for implementation engineers and system administrators who will install the CMS Supervisor Release 18 software for use with CMS.

Document changes since last issue

The following change has been made to this document since the last issue:

●

Changed the CMS release number to R18.

●

●

Occurrences of Windows Vista and Windows XP are replaced with Windows 7/8/10.

Added support for Integrated Reports in CMS Supervisor Web.

●

●

Listed latest browser and OS combinations for Supervisor Web client and Supervisor PC client.

Added a new chapter titled Installation and OS and hardware support of Network

Reporting.

●

●

Added a note in Appendix B regarding the time zone file in CMS R18 servers.

Added iOS 9 as a supported version by CMS Mobile Supervisor.

July 2016

The following changes are made to this document:

●

●

Changed the Setup.exe command to SetupSup_XXNN.exe command where applicable.

Changed the SetupTrm_XXNN.exe

command to SetupTE_XXNN.exe command where applicable.

Avaya CMS Supervisor R18 Installation and Getting Started October 2016

11

Chapter 1: Introduction

●

Changed the Setup.exe command to SetupTE_XXNN.exe command where applicable.

August 2016

●

Added support for Windows 8.X (touch and non-touch) for CMS Supervisor PC Client.

October 2016

●

Added a note in the Performance section in Introduction CMS Supervisor PC client regarding CMS configurations and capabilities support running Supervisor reports for 24 hours only.

Related resources

Documentation

See the following documents.

Table 1: Related documents

Title Use this document to:

Audience

Using

Avaya CMS

Supervisor Reports

Avaya Call

Management

System

Administration

Use CMS Supervisor reports.

Administer CMS.

System administrators and call center supervisors

Implementation engineers and system administrators

Avaya Mentor videos

Avaya Mentor is an Avaya-run channel on YouTube that includes technical content on how to install, configure, and troubleshoot Avaya products.

Go to http://www.youtube.com/AvayaMentor and perform one of the following actions:

●

Enter a key word in the Search Channel to search for a specific product or topic.

12

Avaya CMS Supervisor R18 Installation and Getting Started October 2016

Related resources

●

Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the site.

Avaya CMS Supervisor R18 Installation and Getting Started October 2016

13

Chapter 1: Introduction

Documentation websites

All CMS documentation can be found at http://support.avaya.com

. New issues of CMS documentation will be placed on this website when available.

Use the following websites to view related support documentation:

●

●

●

Information about Avaya products and service http://www.avaya.com

Sun hardware documentation http://docs.sun.com

Dell hardware documentation http://www.dell.com

Support

Visit the Avaya website at http://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise.

14

Avaya CMS Supervisor R18 Installation and Getting Started October 2016