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Chapter 5: Introducing CMS Supervisor
PC client
Avaya CMS Supervisor PC client is a graphical user interface (GUI) to the CMS software. This section provides background information about the Avaya CMS and Avaya CMS Supervisor PC client. Also included are the hardware and software requirements.
This section includes the following topics:
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About CMS Supervisor PC client on page 37
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●
Installation support on page 40
Operating system requirements on page 41
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●
Hardware requirements on page 42
Required network, serial, or modem connections on page 43
About CMS Supervisor PC client
This section includes the following topics:
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What is new for this release on page 37
Number of CMS Supervisor PC client windows allowed on page 38
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Number of simultaneous instances allowed on page 38
Number of PCs allowed to run CMS Supervisor PC client on page 38
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Reliability and availability on page 39
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Languages supported on page 40
What is new for this release
For a description of the new features available for this release, see the Call Management
System Overview and Specification document.
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Chapter 5: Introducing CMS Supervisor PC client
Number of CMS Supervisor PC client windows allowed
CMS Supervisor PC client makes it possible for users to open as many as 12 windows simultaneously. This limit is set for each user by the CMS system administrator. Windows that do not directly use CMS data, such as the color customization data, are not included in this limit.
Also, windows that are open for applications other than CMS Supervisor PC client are not included in this limit.
CMS Supervisor PC client can connect to a single CMS. CMS Supervisor PC client does not provide the capability to combine data from more than one CMS.
Number of simultaneous instances allowed
With the recommended configuration listed in Hardware requirements on page 42, you can run
as many as four simultaneous CMS Supervisor PC client instances.
The ability to run several instances of CMS Supervisor PC client and the performance of CMS
Supervisor PC client in this situation depends on the memory and speed of the PC that you use.
It is also affected by any other applications that run on the PC while CMS Supervisor PC client is in use. If simultaneous CMS Supervisor PC client instances run in the background, the PC may require additional memory to maintain acceptable performance.
Number of PCs allowed to run CMS Supervisor PC client
The number of PCs that can run CMS Supervisor PC client are limited by the number of simultaneous users who are contracted for in the site-licensing agreement with Avaya. CMS counts the number of active CMS Supervisor PC client clients that are logged in and limits the number of simultaneous users to the number of logins that were purchased by the customer.
A client may be logged in to a CMS server once per user ID on a single PC.
Performance
When you use CMS Supervisor PC client you may experience slightly slower response times for some actions. The following are a few possible reasons for slower performance:
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The PC’s configuration, processor speed, Level 2 cache, hard disk speed, and video RAM could affect the response time.
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If CMS Supervisor PC client runs simultaneously with other applications, its performance could be affected by those other applications.
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About CMS Supervisor PC client
Note:
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●
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Two or more CMS Supervisor PC client instances that run simultaneously could result in slightly slower response time.
If CMS Supervisor PC client runs in a LAN environment, it generates additional network traffic. For example, if 250 CMS Supervisor PC client instances run two real-time reports each, CMS Supervisor PC client could require a significant portion of the LAN’s capacity.
Therefore, ensure that your LAN is engineered appropriately.
In a LAN environment, network backups can cause congestion on the network and adversely affect the network performance.
Note:
The current CMS configurations and capabilities support running Supervisor reports for 24 hours only. If Supervisor reports run for more than 24 hours, CMS might not guarantee a proper data refresh.
Reliability and availability
If serial links or LAN connectivity drop and you are logged in with the Automatic Login capability,
CMS Supervisor PC client automatically attempts to restore the connection.
Security
When CMS Supervisor PC client is connected to CMS, you have the same level of security as you do when you use a dedicated CMS terminal. The existing CMS permissions structure is honored. When you use CMS Supervisor PC client on a LAN, you are able to access only the information that is available in a direct-connect environment.
CMS Supervisor PC client also incorporates a SecureShell (SSH) feature for encrypted communications with a CMS Server. For more information on this feature, see
Establish SSH settings on page 68.
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Chapter 5: Introducing CMS Supervisor PC client
Languages supported
For information about which CMS Supervisor PC client languages are supported for which
Microsoft Windows® operating system languages, see the following table (X indicates that the operating system language is supported).
OS
Language
CMS Supervisor PC client Language
English
Italian
French
German
Portuguese
Spanish
Japanese
Traditional Chinese
Simplified Chinese
Korean
Dutch
Russian
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
For a list of supported operating systems, see Operating system requirements on page 41.
Installation support
If you have difficulty installing CMS Supervisor PC client, refer to the following sources:
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Operating system requirements on page 41.
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Hardware requirements on page 42.
The tips in the readme.txt file on the disc.
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Operating system requirements
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If you have further questions, contact the Avaya National Customer Care Center at
1-800-242-2121. For support outside of the United States, contact your Avaya representative or distributor.
Operating system requirements
This section includes the following topics:
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Supported operating systems on page 41.
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Using current versions on page 41.
What about non supported operating systems?
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About upgrades to Windows 7, Windows 8, or Windows 10 on page 42.
Supported operating systems
CMS Supervisor PC client is supported on the following OS combinations:
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Windows 7
Windows 8.X ( touch and non-touch)
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Windows 10
Citrix XenApp 6.5 Enterprise on Windows 2008 R2 Enterprise 64-bit SP1
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Citrix XenApp 6.5 Enterprise on Windows 2008 R2 Enterprise 64-bit
Citrix XenApp 6.0 Enterprise on Windows 2008 R2 Enterprise 64-bit SP1
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Citrix XenApp 6.0 Enterprise on Windows 2008 R2 Enterprise 64-bit
Using current versions
To ensure compatibility, it is recommended that you install the latest service packs for your
Microsoft operating system. To ensure security, you must install the latest security patches for your supported Microsoft operating system prior to installing Avaya CMS Supervisor PC client.
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Chapter 5: Introducing CMS Supervisor PC client
What about non supported operating systems?
If you attempt to install CMS Supervisor PC client on a non supported operating system, the setup program can fail without displaying an error message.
About upgrades to Windows 7, Windows 8, or Windows 10
If you upgrade any Windows operating system to Windows 7, Windows 8, or Windows 10 without first uninstalling CMS Supervisor PC client you will lose your ability to uninstall, upgrade or run CMS Supervisor PC client.
Perform an upgrade to Windows 7, Windows 8, and Windows 10 as follows:
1. Uninstall CMS Supervisor PC client.
2. Upgrade to Windows 7, Windows 8, or Windows 10.
3. Reinstall CMS Supervisor PC client.
Hardware requirements
To install and run CMS Supervisor PC client, your system must meet the following minimum requirements:
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A Pentium-class or compatible processor rated at the appropriate speed:
- Windows Server (running Citrix XenApp 6.0 or 6.5 Enterprise Edition): 2 GHz or faster
- Windows 7, Windows 8, and Windows 10: 1 GHz or faster
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Free disk space (does not include free space required for CMS Supervisor PC client to run):
- Windows Server (running Citrix XenApp 6.0 or 6.5 Enterprise Edition): 100 MB
- Windows 7, Windows 8, and Windows 10: 100 MB
Note:
Note:
Note:
If you want to install CMS Supervisor PC client in more than one language, you need an additional 5 MB of disk space for each language.
Note:
When using Windows Server running Citrix XenApp 6.0 or 6.5 Enterprise Edition, the amount of disk space, memory, and processing power required varies depending on the number of simultaneous users. For larger deployments, multiple servers will be required.
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Required network, serial, or modem connections
Note:
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RAM:
- Windows 7, Windows 8, and Windows 10: 1 GB
- Windows Server (running Citrix XenApp 6.0 or 6.5 Enterprise Edition): 2 GB
A color SVGA monitor and graphics adapter set to a resolution of at least 800x600
(1024x768 or greater recommended)
A network, serial, or modem connection
Note:
To run multiple instances of the CMS Supervisor PC client simultaneously on a
PC, you need more memory and disk resources.
Required network, serial, or modem connections
This section includes the following topics:
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Network connections on page 43.
Serial connections on page 43.
Network connections
To support a network connection, you will need the following:
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TCP/IP network protocol.
An Ethernet communications board.
These requirements include SecureShell (SSH) connections.
CMS Supervisor PC client now supports IPv6 connectivity. The following list demonstrates the interoperability of IPv6 with different Windows releases:
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IPv6 is enabled “out of the box” on Windows 7, Windows 8, and Windows 10.
Serial connections
To support a serial connection, you will need the following:
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A serial cable that is correctly wired to support hardware flow control and a 16550A UART communications port.
An available COM port.
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Chapter 5: Introducing CMS Supervisor PC client
Modem connections
To support a modem connection, you will need at least a 19.2 Kbps modem and a 16550A
UART communications port.
If the modem is external, the cable must be correctly wired to support hardware flow control.
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