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Chapter 10: CMS operations in CMS
Supervisor PC Client
This section provides information about the menus that you use to perform Avaya Call
Management System (CMS) operations in Avaya CMS Supervisor PC client.
This section includes the following topics:
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About operations
This section includes the following topics:
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Tasks on the Operations tab on page 75
How to get to the Operations tab on page 76
Tasks on the Operations tab
Use the Operations tab to perform the following tasks:
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Add items to the database
Find items in the database
Modify items in the database
Delete items from the database
Related topics
For detailed information about these tasks, see the Avaya Call Management System
Administration guide.
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Chapter 10: CMS operations in CMS Supervisor PC Client
How to get to the Operations tab
Use any of the following paths to navigate to the Operations tabs of each specific area:
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Commands > Dictionary
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Commands > Exceptions
Commands > Agent Administration
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Commands > Tenant Administration
Commands > Call Center Administration
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Tools > System Setup
Tools > Maintenance
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Tools > User Permissions
Actions menu
This section includes the following topics:
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Purpose
The Actions menu is found in the Dictionary, Exceptions, Agent Administration, Call
Center Administration, Maintenance, System Setup, and User Permission operations windows. Actions are used to perform Avaya CMS-related functions.
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Actions menu
Action menu items
The following table lists the Actions menu items, their associated buttons, and a definition of each action.
Note:
Note:
Some of these actions are only available at specific times under certain conditions.
Action
Add
Cancel
Button Description
Adds the data that you entered in the current window to the database.
Cancels the operation that is in progress.
Copy Group/
Create
Delete
Creates a new group from an existing one.
Exit
Removes the entry on your current window from the
Avaya CMS database.
Exits the window and other associated windows.
Find one
Get contents
Searches the database for entries that match the input values in the current window.
Provides access to the members of the agent group.
List all
List Devices
Modify
Next
Lists all of the entries that matched the current field values.
Lists all the devices that are specified in the Backup/
Restore Devices window.
Changes the database entry to reflect the new values that are entered in the current window.
If you have used the Find One function, the Next button displays the next match that is found.
Otherwise, this button is not available.
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Chapter 10: CMS operations in CMS Supervisor PC Client
Action
Previous
Run/Start
Script...
Select tables
Button
No icon
Description
If you have used the Find One function, the Previous button displays the previous match that is found.
Otherwise, this button is not available.
Starts the process for your current window.
Displays the Save as Script - Action window. Use this window to enter information in the appropriate fields, and then select Add, Modify, or Delete, and save it as a script. If Add, Modify, or Delete are not present, the
Save as Script menu item is not present.
Allows you to select specific tables to back up or restore.
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