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Chapter 11: Installing and using Terminal
Emulator
This section explains how to install Terminal Emulator and set up profiles.
This section includes the following general information:
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About Terminal Emulator on page 79
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Terminal Emulator main window on page 81
The Terminal Emulator window on page 84
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Install Terminal Emulator on page 93
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Open Terminal Emulator on page 93
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Exit Terminal Emulator on page 95
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Terminal Emulator messages on page 97
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Resolve Terminal Emulator font problems on page 99
Terminal Emulator silent install and uninstall on page 99
About Terminal Emulator
This section includes the following topics:
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Description of Terminal Emulator on page 80
Installation information on page 80
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Description of Terminal Emulator
Terminal Emulator is a software application that emulates a 615 Color (615C) terminal. Use
Terminal Emulator to access the Avaya Call Management System (CMS) server from a PC with
Microsoft Windows. You can use Terminal Emulator with any Avaya CMS server that supports
615 or 615C terminal types.
Note:
Note:
Terminal Emulator is available only with English as interface language.
This application can also be used as a telnet application to a host computer that is not running
Avaya CMS.
Terminal Emulator requires the remote host computer to have a terminfo file supporting the
615C color terminal type. This file is a standard part of Avaya CMS. However, if you access a remote host computer that does not have a terminfo file supporting a 615C, Terminal Emulator may not work correctly.
Terminal Emulator is most often used to access the following CMS capabilities, which are not available through Avaya CMS Supervisor PC client:
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ACD Administration - Vector Contents
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You can also use Visual Vectors to access vector information and edit vectors.
cmsadm and cmssvc login capabilities
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UNIX system command capabilities
INFORMIX database commands
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Forecasts (if purchased)
Shortcuts
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Timetables
Creating and Editing CMS Custom Reports
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Graphical ACD Administration for Avaya communication servers with Expert Agent
Selection (EAS)
Installation information
Terminal Emulator is packaged with CMS Supervisor PC client, but you must install it separately. It is not automatically installed with the latest version of CMS Supervisor PC client.
For further information on installing Terminal Emulator, see Install Terminal Emulator on page 93
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Terminal Emulator main window
Terminal Emulator main window
Using the Terminal Emulator main window, you can access the CMS subsystems, view information about an open connection profile, access the terminal emulator help, and perform other functions such as the various commands available in Terminal Emulator.
CMS main menu
The CMS main menu is the window that displays on the left side of the Terminal Emulator window. You can use the CMS main menu to access all of the CMS subsystems. There are three ways you can make a menu selection:
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●
●
Press the key for the first unique letter of the menu item (for example, D for Dictionary) and then press the Enter key to select the item.
Use the up or down arrow keys to highlight the name of the subsystem you would like to access and then press the Enter key to select the item.
Press the Tab key to move the highlight to the next menu item (or Shift + Tab to move to the previous menu item) and then press the Enter key to select the item.
Title Bar
The top border of a window displays the title of the window. If a connection profile is open in
Terminal Emulator, its name is also displayed in the title bar. Otherwise, (untitled) is displayed.
Menu Bar
The Terminal Emulator menu bar contains the following menus:
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●
Profile
Edit
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Connection
Help
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Terminal Emulator Function Keys
Like a 615C terminal, there are eight function keys at the bottom of the Terminal Emulator window, which correspond to the function keys on your keyboard. If a connection is not active to a remote host computer, Terminal Emulator labels the keys F1 through F8.
If a connection is active to a remote host computer supporting the 615C terminal type, you may access the function keys using either of the following methods:
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Press the corresponding function key on the keyboard (the same way you access the function keys from the 615C terminal).
●
Use the mouse to click on a function key button at the bottom of the Terminal Emulator window. Note that your mouse cannot be used to select items on the remote host computer menus that are displayed inside the emulation window.
When Terminal Emulator is connected to a CMS system, the screen labels indicate the function each key performs. Following are the function keys available in Terminal Emulator.
This section includes the following topics:
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Help Function Key (F1) on page 82
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Window Function Key (F2) on page 82
Commands Function Key (F3) on page 82
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●
Keep Function Key (F4) on page 83
Exit Function Key (F5) on page 83
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●
Scroll Function Key (F6) on page 83
Current Function Key (F7) on page 84
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Main Menu Function Key (F8) on page 84
Help Function Key (F1)
The Help Function Key displays the CMS Help menu that allows access to online user information. For example, if you need help with a particular input field on a CMS screen, you can select Field Help and get information pertaining to that particular field. If you need help on the use of a window, you can select More help and get the information.
Window Function Key (F2)
The Window Function Key is used to list, move, and size windows.
Commands Function Key (F3)
The Commands Function Key (F3) allows you to perform the following actions:
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Terminal Emulator main window
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●
●
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●
●
●
●
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Print the current window
Create and change passwords
Access the UNIX/Solaris system
Select colors
Select a default printer
Change your ACD (real or pseudo)
Save your own default values
Restore the system default values
Set the type of exception notification you receive
Receive a warning when you log off with open windows.
Keep Function Key (F4)
From the Keep Function Key menu, you can create, modify, view, or delete timetables and shortcuts on the CMS server.
Exit Function Key (F5)
The Exit Function Key (F5) works as follows:
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●
With user windows, the Exit Function Key allows you to close the current window. Focus is then placed on the previously opened window. If no other windows are open, you are returned to the Main Menu. Any secondary windows associated with the current window are closed when this key is pressed.
With menus/submenus, pressing the Exit Function Key moves the cursor to the previous menu or submenu selection and the current submenu is closed.
●
With Function Key menus, if the cursor is on the first Function Key menu (not a Function
Key submenu) and you press the Exit Function Key, the cursor returns to the previous position in the current open window or to the Main Menu if there are no open windows.
Scroll Function Key (F6)
The Scroll Function Key allows you to toggle between field traversal (input mode) and paging/ scrolling.
Note:
Note:
The Scroll Function Key is not necessary in output windows, since you are in scroll mode in these windows.
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Current Function Key (F7)
The Current Function Key (F7) allows you to step through the open CMS windows.
Main Menu Function Key (F8)
The Main Menu Function Key displays the Avaya CMS main menu in the Terminal Emulator window but leaves the current window open. Any displayed submenus or Function Key menus disappear.
The Terminal Emulator window
This section includes the following topics:
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●
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The Terminal Emulator window
Profile menu
From this menu you, can create, open, and save a connection profile. You can also exit
Terminal Emulator from this menu. Profiles are used to store information that is related to how a particular user connects to the remote host. The following table lists the items on the Profile menu and describes the action that each item performs.
Menu item
New
Open...
Save
Save As...
Action
Creates a new connection profile. By default, this connection profile is named “profile 1” until you save it. This item is unavailable if a connection is already active.
Selecting this menu item displays the Open Profile dialog box allowing you select and open a previously created profile.
The Open Profile dialog box allows two different methods of opening a profile:
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Open - Loads the profile and the associated configuration without connecting to the remote system.
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Connect - Loads the selected profile and the associated configuration and then connects to the remote system.
Once you open a profile, it will then occupy the first position in the list of recently accessed profiles under the Profile menu.
This item is disabled if an active connection currently exists.
Saves the currently loaded connection profile.
Displays the Save Profile As dialog. In the Profile Name field, enter the name under which the currently loaded profile will be saved. Alternatively, choose to overwrite an existing profile by highlighting it in the list box and selecting the OK button.
Note:
Note:
If you use an existing profile name, you are presented with a message asking you to confirm the overwriting of the selected profile.
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Menu item
1...4
Exit
Action
Displays the four most-recently opened connection profiles. You can choose a numbered profile for quick access. The most recently selected profile that you choose becomes profile number
1, and the other items are renumbered accordingly. These items are unavailable if there is a connection already active.
Exits Terminal Emulator. If there is a connection profile that is modified but not saved, a message box asks you if you want to save the changes to the connection profile. You can also exit
Terminal Emulator using any of the standard Windows methods for ending a running application. See your Microsoft Windows documentation for more information.
Edit menu
From this menu, you can copy selected text to the Microsoft Windows Clipboard, paste the contents of the Clipboard to a remote host computer, and clear the contents of the Clipboard. In this case, pasting means sending the selected text to the screen as if it were typed by the user.
The capability to cut text is not supported by Terminal Emulator. The following table lists the items on the Edit menu and a brief description of the action each item performs. You can also use the basic Microsoft Windows keyboard shortcuts.
Menu item
Copy
Paste
Clear
Action
Copies the selected text to the Windows Clipboard. The keyboard shortcut for this action is Ctrl + Insert. See your
Microsoft Windows documentation for details on how to select text.
Pastes the contents of the Microsoft Windows Clipboard to the location of your cursor on your PC as if you had entered it.
Alternatively, the Shift+Insert keyboard shortcut can be used.
Clears (deletes) the contents of the Microsoft Windows clipboard.
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The Terminal Emulator window
Connection menu
From this menu, you can connect to, disconnect from, or send a break sequence to a remote host computer. This menu can also be used to set up or change Terminal Emulator options
(communications, modem, and font) for the currently selected profile. The Connection menu contains the following items:
Menu item
Connect
Disconnect
Send Break
Options...
Action
This menu item establishes a connection to a remote host computer as specified in the current connection profile. If a connection is already active, this menu item is disabled.
Disconnects the currently active connection. This menu item is disabled if a connection is not currently active.
Sends a break sequence to the remote host computer. The keyboard shortcut for a break sequence is Ctrl + F5. A break is used to temporarily suspend an operation or transmission of information. If your connection is unresponsive and the host appears not to respond when you press keys on your keyboard, you may want to send a break sequence.
Select this item from the Connection menu to display the
Options for profile dialog box. This dialog box allows you to configure the communications configuration for a new or currently open profile.
For more information, see one of the following topics:
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●
●
Once you have supplied all necessary information, select the
OK button to save your changes. Otherwise, select the Cancel button to disregard any changes that have been made.
For additional information, see Setting Terminal Emulator
Options.
Reset menu
From this menu, you can reset the terminal for Terminal Emulator. This provides a way to log in to Audix and the communication server.
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Help menu
From this menu, you can get online Help for Terminal Emulator. The following table lists the items on the Help menu and describes the action that each item performs.
Menu item
Contents
Technical Support
About...
Action
Selecting the Contents item from the Help menu initializes the Terminal Emulator online help and displays the table of contents.
Shows how to receive Terminal Emulator technical support.
Displays the Terminal Emulator Help About window, including version number and Avaya Inc. copyright information.
Communications tab
This section includes the following topics:
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Connection descriptions on page 89
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Network connection settings on page 89
Serial and modem connection settings on page 90
Purpose
The Communications tab displays a window that lets you set up or change the connection options to a remote host computer.
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Communications tab
Connection descriptions
The following is a description of each of the connection options.
Connection
Network
Serial
Modem
SSH
Description
Use this option to connect to the remote Avaya CMS through a network.
Use this option to connect to the remote Avaya CMS through a serial connection.
Use this option to connect to the remote Avaya CMS through a modem.
Use this option to connect to the remote Avaya CMS through a network connection using SecureShell (SSH).
Network connection settings
After you select Network, you see the following fields.
Field
Network
Serial
Modem
SSH
Avaya CMS Network
Address
Network Port
Description
Select this option to connect to a remote CMS server through your local or wide-area network.
Select this option to connect to a CMS server through a serial connection via a COM port on your PC.
Select this option to connect to a remote CMS server through a dial-up connection via a telephone line.
Select this option to connect to a remote CMS server through your local or wide-area network using a
SecureShell (SSH) connection. This connection uses encrypted communications.
Enter the name or the Internet Protocol (IP) address of the remote host. There is no default.
Enter the network port that you want to connect. The default, except for SSH, is
23, which is the network port reserved for Telnet.
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Serial and modem connection settings
After you select Serial or Modem, you see the following fields.
Setting
Port
Baud Rate
Flow Control
Parity
Data Bits
Stop Bits
Description
From the drop-down list, choose the name of the communication port that you will use to connect to the remote
CMS. The options are COM1, COM2, COM3, and COM4. If another application or device is using the selected port, a warning message is displayed stating that the selected port cannot be used for Terminal Emulator.
Note:
Note:
While a serial port or modem is connected to a remote host computer, the port cannot be used by any other application.
Choose a Baud Rate from the drop-down list. By default, 9600 is selected. The options are: 110, 300, 600, 1200, 2400, 4800,
9600, and 19.2K.
Choose a Flow Control setting from the drop-down list. By default, Xon/Xoff is selected. The options are: None, Xon/Xoff
(software), Rts/Cts, or Both (hardware).
Choose a Parity setting from the drop-down list. By default,
None is selected. The options are: None, Odd, Even, Mark, and Space.
Choose a Data Bits setting from the drop-down list. By default,
8 is selected. The options are: 5, 6, 7, and 8.
Choose a Stop Bits setting from the drop-down list. By default, 1 is selected. The options are: 1, 1.5, and 2.
Important:
!
Important:
Do not change these settings unless you are instructed to do so by your network administrator.
Modem tab
This section includes the following topics:
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Modem tab
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Modem Commands field descriptions on page 91
Purpose
Select the Modem tab to set up or change dial strings that connect to the remote Avaya CMS through a modem port.
Before you begin
Before you can set the modem, go back to the Communications tab and set the following fields:
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Port
Baud Rate
Flow Control = Rts/Cts
Modem Commands field descriptions
Use the following information to set up the modem connection.
Field
Phone Number
Dial Prefix
Dial Suffix
Hangup String
Reset String
Description
Enter the telephone number of the remote host computer to which you wish to connect.
Enter the characters to send to the modem before the telephone number of the remote host. For example, if a 9 must be dialed before the telephone number, enter 9 after the phrase ATDT (ATDT9).
Enter the digits to send to the modem after the telephone number of the remote host computer is dialed. For example, if you must enter an extension to reach the host computer, enter that extension in this field.
Enter the characters to send to cause the modem to hang up (disconnect) the connection to the remote host computer. By default, this field contains the string ATH.
Enter the characters to reset the modem. The default is
ATZ.
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Field
Auto Retry
Time (seconds) allowed for connection
Description
Enables or disables the Auto Retry option. By default, this option is turned off and the modem tries only once to establish a connection to the remote Avaya CMS server.
Enter the maximum time to wait for a connection to a remote host computer to be established. Valid values are 1 to 999 seconds. By default, the value is 45 seconds.
Font tab
This section includes the following topics:
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Font Sizes field descriptions on page 92
Purpose
The Font tab allows you to select the size of the text that the Emulation Window displays. The default size is medium (approximately nine points).
Example
The following figure shows an example of the standard font settings for Terminal Emulator.
Font Sizes field descriptions
In the Font Sizes area, select one of the following:
Field
Small
Medium
Description
This font is approximately 8 points. It is appropriate for video displays that have a resolution of 640 x 480 (VGA) or less.
This font is approximately 9 points. It is appropriate for video displays that have a resolution of 800 x 600 or 1024 x 768.
Medium is the default font size.
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Field
Large
Sample text
Install Terminal Emulator
Description
This font is approximately 10 points. It is appropriate for video displays that have a resolution of 1024 x 768 or greater.
Provides a sample of the selected font size.
Install Terminal Emulator
To install Terminal Emulator, do the following steps:
1. On the CMS Supervisor PC client download page on the Avaya support site, browse to the
Terminal Emulator setup file,
SetupTE_XXNN.exe,where XX designates the current release lettering scheme and NN is the build number.
2. Execute the
SetupTE_XXNN.exe file to begin the installation.
After a short wait, the system displays the Terminal Emulator Setup Welcome.
3. Select Next to proceed with the installation.
4. Follow the instructions that the system displays on the windows to install Terminal
Emulator.
When the Installation is finished, the system displays the Installation Completed window.
5. Select Finish to return to your desktop.
Open Terminal Emulator
To open Terminal Emulator, select Programs > Avaya > Terminal Emulator R18> Terminal
Emulator R18 from the Start Menu. The Terminal Emulator window is then displayed with no active connection.
Log in to CMS
This section includes the following topics:
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To stop the login process on page 94
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Log in with more than four profiles on page 94
Create profiles
To create a profile, do the following steps:
1. Open Terminal Emulator.
2. From the Profile menu, select New.
The system displays the Options window.
3. Set the Terminal Emulator options.
The Terminal Emulator options are grouped under three tabs: Communications,
Modem, and Font. For procedures on setting the options in each tab, see
Communications tab on page 88,
4. Select Save As from the Profile menu.
The system displays the Save Profile As box.
5. Enter the name of the profile in the Profile Name text box.
6. Select OK.
If you want to overwrite an existing profile with one you have just created, double-click the name in the list box.
7. Select the name of the profile you just created to login.
To stop the login process
While doing these procedures, if you want to stop the login process but keep Terminal
Emulator running, select Disconnect from the Connection menu. If you want to stop the login process and close Terminal Emulator, select Exit from the Profile menu.
Log in with more than four profiles
To log in to CMS if you have more than four profiles, do the following steps:
1. From the Profile menu, select Open.
When you select a connection profile, a connection is initiated and the system displays a status window. The system closes the status window when the connection is established.
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If the connection is established through the network or a dedicated serial line, you see the Avaya CMS login prompt.
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Exit Terminal Emulator
Tip:
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If the connection is established through a modem, the modem dials the number of the remote host and then attempts to connect.
2. At the login prompt, enter your CMS login ID, and press Enter.
3. At the password prompt, enter your CMS password, and press Enter.
4. At the terminal type prompt, enter cvterm and press Enter.
The system displays the CMS Main Menu.
Tip:
If the system displays a prompt, such as
$ or #, instead of the terminal type prompt or the CMS Main menu, enter
cms and press Enter.
Exit Terminal Emulator
To exit Terminal Emulator, do the following steps:
1. From the CMS Main Menu, select Logout.
The system displays a Terminal Emulator dialog box which indicates that the connection was broken.
If the system displays a prompt, such as
$ or #, instead of the terminal type prompt or the
CMS Main menu, enter
exit and press Enter.
2. Select OK.
3. From the Profile menu, select Exit.
If you select Exit or try to close the Terminal Emulator window while a connection is active, the system displays a message asking if you want to exit anyway.
Edit profiles
To edit an existing profile, do the following steps:
1. From the Profile menu, select Open.
2. Choose the name of the profile that you want to edit.
3. Select Open.
4. From the Connection menu, select Options.
5. Edit the profile.
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6. Select OK.
7. From the Profile menu, select Save.
Delete profiles
Use this procedure to delete a profile so that it does not appear in Terminal Emulator.
Note:
Note:
Terminal Emulator should not be running when performing this procedure.
To delete an existing profile in Terminal Emulator:
1. Locate the cvterm.ini file, which can be found at the following location:
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Windows 7/8/10: %APPDATA%\..\Local\VirtualStore\Windows
Note:
Note:
Note there is an
%APPDATA% area for each of the users on a PC.
2. Open cvterm.ini in the text editor of your choice.
The file will appear similar to the following:
[servername1]
font=small connect=net host=servername1.mycompany.com
netport= 23 commport= 1 baud= 9600 parity=n
Databits= 8
StopBits=1
FlowControl= 1 prefix=ATDT hangup=ATH reset=ATZ timeout= 45 cd_timeout= 300 auto_retry= 0
[Settings]
Profiles=servername1 servername2 order=servername2 servername1
Window=11475 4380
[servername2]
font=large connect=net host=servername2.mycompany.com
netport= 23 commport= 1 baud= 9600 parity=n
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Terminal Emulator messages
Databits= 8
StopBits=1
FlowControl= 1 prefix=ATDT hangup=ATH reset=ATZ timeout= 45 cd_timeout= 300 auto_retry= 0
3. Under the
[Settings] entry, remove the profile name that you want to delete from the
Profiles= and order= lines.
4. Locate the
[profile name] that you want to delete and remove it along with the 16 lines that follow it.
5. Save the cvterm.ini file and close it.
Result: The deleted profile name will no longer appear in Terminal Emulator.
Terminal Emulator messages
Terminal Emulator displays error messages and information messages.
This section includes the following topics:
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Description of error messages on page 98
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Description of information messages on page 99
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Description of error messages
The following table describes the Terminal Emulator error messages.
Error message Description
Unable to connect to the remote host
The connection to the remote host was lost
The profile name does not exist
The profile name exists, replace?
You must specify a hostname to connect to.
Terminal Emulator failed to connect to the remote host. If the reason for failure can be determined, one of the following messages is displayed:
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Busy, no answer.
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The remote host is not responding.
The network is not responding.
Some possible causes for this message are:
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The remote host computer has stopped functioning properly.
The network has dropped the connection.
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The modem has hung up the line.
This message appears if you try to open a profile that does not exist.
This message appears if you try to save over a profile that currently exists.
The profile being used does not have a remote host system specified in the CMS Network Address field.
Wrong Font Being Used
If the font in the Sample Text window of the Font tab on the Options dialog is in italics, then the Courier New font is not present on your system or is corrupted. The text font used by Terminal Emulator is the Courier New true type font.
The font, CVTERM.TTF, is delivered with Terminal
Emulator, but this font is only used for the graphical effects for the 615C emulation.
If the wrong font is being used, you can attempt to remove and reinstall the Courier New font through the
Fonts tool in the Windows Control Panel. Alternatively, you can attempt to copy over the cour.ttf file in the
%windir%\Fonts directory with the same file from another PC.
Readme file not found
Ensure that the file, readme.txt, is located in the
Terminal Emulator installation directory.
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Resolve Terminal Emulator font problems
Description of information messages
The following table describes the Terminal Emulator information messages.
Information message Description
The profile name exists, replace?
Save changes to name?
Displays if you try to save a profile with the specified name and it already exists.
Appears if you try to exit Terminal Emulator without saving changes to the profile with the specified name. Select the Cancel button to exit the Save option.
A connection is active, exit anyway?
Displays if you try to exit Terminal Emulator while a connection is active.
Resolve Terminal Emulator font problems
In rare instances, the font used by Terminal Emulator does not install properly. If this happens, you will see characters instead of straight lines surrounding the CMS menus.
To resolve any Terminal Emulator font problems, do the following steps:
1. Use the uninstall program in Windows to uninstall Terminal Emulator.
2. Run
SetupTE_XXNN.exe again.
3. If this does not resolve the problem, uninstall Terminal Emulator again.
4. From a command prompt window, manually delete all cvterm.* files from the windows\ fonts directory.
5. Run
SetupTE_XXNN.exe again.
Terminal Emulator silent install and uninstall
You can install and uninstall Terminal Emulator R18 in the silent mode using the command line interface. If not specified, the target directory for the software is the same as the default install option from the GUI.
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The --silent option is a required parameter for the install and uninstall commands.
The following table explains the other command line options:
Option
--Help
--LogDir=<directory>
--TargetDir=<directory>
Description
This option provides a summary of the available command line options
This option allows you to save a copy of the setup.log file in the specified directory.
This option defines the destination directory that you use when installing Terminal
Emulator.
Examples
Use the following command to install the software to
C:\Program Files\Avaya\TER18_0:
SetupTE_XXNN.exe /hide_progress --silent --TargetDir=C:\Program
Files\Avaya\TER18_0
Use the following command to uninstall the software:
SetupTE_XXNN.exe /hide_progress /uninst --silent
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Table of contents
- 1 Avaya CMS Supervisor Clients Installation and Getting Started
- 5 Contents
- 11 Chapter 1: Introduction
- 11 Purpose
- 11 Intended audience
- 11 Document changes since last issue
- 12 Related resources
- 12 Documentation
- 12 Avaya Mentor videos
- 14 Documentation websites
- 14 Support
- 15 Chapter 2: Introduction to Call Management System PC and Web clients
- 15 What is CMS?
- 15 What is CMS Supervisor PC client
- 16 What is CMS Supervisor Web
- 17 Features not supported in CMS Supervisor Web R18
- 17 CMS Supervisor PC Client and CMS Supervisor Web Comparison
- 18 What is CMS Mobile Supervisor
- 21 Chapter 3: Getting started with CMS Supervisor Web
- 21 Signing in
- 21 Certificates
- 22 Accepting a security certificate when using IE 10 and IE 11
- 22 Accepting a security certificate when using Firefox
- 22 Accepting a security certificate when using Safari
- 23 Exporting and importing a CMSWeb certificate in Internet Explorer
- 23 Exporting the CMSWeb certificate
- 24 Importing the CMSWeb certificate
- 25 Adobe Flash
- 25 Link status icons and Menu bar
- 25 Changing ACD and running reports
- 26 The Report Window
- 26 Thresholds
- 27 Drill Down
- 27 Debugging CMS Supervisor Web
- 27 Debug settings
- 28 Changing settings using the GUI
- 28 Changing settings using the userlog.properties file
- 28 User level logging
- 29 Global level logging
- 31 Chapter 4: Getting started with CMS Mobile Supervisor
- 31 Prerequisites and requirements
- 32 CMS Mobile Supervisor app connection to the CMS server
- 32 Certificates
- 32 Verifying certificate installation and DNS server configuration
- 33 Installing the application
- 33 Logging in
- 33 Creating Views
- 34 Creating a Skills view
- 34 Creating an Agent view
- 34 Thresholds
- 34 Calculations
- 35 Filtering and Drill Down
- 35 Useful tips
- 35 Short cut menu
- 36 Real-time application
- 36 Miscellaneous information
- 37 Chapter 5: Introducing CMS Supervisor PC client
- 37 About CMS Supervisor PC client
- 37 What is new for this release
- 38 Number of CMS Supervisor PC client windows allowed
- 38 Number of simultaneous instances allowed
- 38 Number of PCs allowed to run CMS Supervisor PC client
- 38 Performance
- 39 Reliability and availability
- 39 Security
- 40 Languages supported
- 40 Installation support
- 41 Operating system requirements
- 41 Supported operating systems
- 41 Using current versions
- 42 What about non supported operating systems?
- 42 About upgrades to Windows 7, Windows 8, or Windows 10
- 42 Hardware requirements
- 43 Required network, serial, or modem connections
- 43 Network connections
- 43 Serial connections
- 44 Modem connections
- 45 Chapter 6: Installing CMS Supervisor PC client
- 45 Local installations
- 45 Version upgrades
- 46 Upgrading a previously-installed R18 version using a local installation
- 46 Upgrading from R13 and earlier
- 46 Upgrading R14 through R17 using a local installation
- 47 Typical and custom installations
- 47 Typical installations
- 47 Custom installations
- 48 Installing CMS Supervisor PC client on a local PC from a disc
- 48 Installing CMS Supervisor PC client on a local PC from the network
- 49 Before you begin
- 49 Prepare the network directory
- 49 Installing CMS Supervisor PC client on each PC
- 50 What to do if the installation does not start automatically
- 50 CMS Supervisor PC client silent installation and uninstallation
- 52 Adding, viewing and establishing connections to CMS R12/R13/R14 servers
- 53 Chapter 7: Installing CMS Supervisor PC client with Citrix XenApp 6.0 and 6.5
- 53 Installing the software
- 53 Prerequisites
- 54 Installing the CMS Supervisor PC client software
- 54 Configuring the Citrix software for CMS Supervisor PC client
- 54 Prerequisites
- 55 Configuring the Citrix software
- 58 Enabling the application for the user
- 58 Launching the CMS Supervisor PC client application
- 58 Uninstalling the software
- 59 Prerequisites
- 59 Precautionary measures
- 59 Uninstalling the software
- 59 Considerations when using Citrix XenApp
- 61 Chapter 8: Uninstalling CMS Supervisor PC client
- 61 CMS Supervisor PC client uninstall using the Microsoft Windows Add/Remove Programs wizard
- 62 CMS Supervisor PC client silent uninstall
- 63 Chapter 9: Getting started with CMS Supervisor PC client
- 63 About CMS server connection settings
- 63 Connection options
- 64 Automatic and manual
- 64 Open the CMS Supervisor PC client application
- 64 Establish the connection
- 65 Choose settings
- 66 Establish network settings
- 67 Establish serial settings
- 67 Establish modem settings
- 68 Establish SSH settings
- 68 Log in to the CMS server for the first time
- 69 Log in to the CMS server after the first time
- 69 Automatic login
- 70 Related topic
- 70 Manual login
- 71 Related topics
- 71 Log off the CMS server
- 72 Exit CMS Supervisor PC client
- 72 Change connection settings
- 73 Close CMS Supervisor PC client windows
- 75 Chapter 10: CMS operations in CMS Supervisor PC Client
- 75 About operations
- 75 Tasks on the Operations tab
- 75 Related topics
- 76 How to get to the Operations tab
- 76 Actions menu
- 76 Purpose
- 77 Action menu items
- 79 Chapter 11: Installing and using Terminal Emulator
- 79 About Terminal Emulator
- 80 Description of Terminal Emulator
- 80 Installation information
- 81 Terminal Emulator main window
- 81 CMS main menu
- 81 Title Bar
- 81 Menu Bar
- 82 Terminal Emulator Function Keys
- 82 Help Function Key (F1)
- 82 Window Function Key (F2)
- 82 Commands Function Key (F3)
- 83 Keep Function Key (F4)
- 83 Exit Function Key (F5)
- 83 Scroll Function Key (F6)
- 84 Current Function Key (F7)
- 84 Main Menu Function Key (F8)
- 84 The Terminal Emulator window
- 85 Profile menu
- 86 Edit menu
- 87 Connection menu
- 87 Reset menu
- 88 Help menu
- 88 Communications tab
- 88 Purpose
- 89 Connection descriptions
- 89 Network connection settings
- 90 Serial and modem connection settings
- 90 Modem tab
- 91 Purpose
- 91 Before you begin
- 91 Modem Commands field descriptions
- 92 Font tab
- 92 Purpose
- 92 Example
- 92 Font Sizes field descriptions
- 93 Install Terminal Emulator
- 93 Open Terminal Emulator
- 93 Log in to CMS
- 94 Create profiles
- 94 To stop the login process
- 94 Log in with more than four profiles
- 95 Exit Terminal Emulator
- 95 Edit profiles
- 96 Delete profiles
- 97 Terminal Emulator messages
- 98 Description of error messages
- 99 Description of information messages
- 99 Resolve Terminal Emulator font problems
- 99 Terminal Emulator silent install and uninstall
- 101 Chapter 12: Installation and OS and hardware support of Network Reporting
- 101 Installing Network Reporting
- 101 Uninstalling Network Reporting
- 102 Hardware and software requirements
- 103 Chapter 13: Troubleshooting
- 103 General troubleshooting tips
- 103 Verify privileges
- 103 Verify swap files
- 104 Test operation of networking software
- 104 Preserve CMS Supervisor PC client user profiles
- 104 View the readme file
- 105 PC shutdowns and operating system crashes
- 105 Resolve error messages
- 105 Installation messages
- 106 Login error messages
- 110 Browse errors when logged into multiple CMS servers
- 110 Find OCX and DLL incompatibilities
- 111 Resolve TCP/IP host name
- 112 Check for serial or modem connection problems
- 113 Appendix A: CMS Supervisor PC Client installed files
- 131 Appendix B: Displaying additional time zones using Supervisor
- 133 Glossary
- 139 Index