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HP ProLiant DL580 Generation 5 Server
User Guide
Part Number 453878-002
September 2008 (Second Edition)
© Copyright 2007 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, Windows Server 2003, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Intended audience
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Contents
Contents 3
Contents 4
Contents 5
Contents 6
Component identification
Front panel components
Item Description
7
8
5
6
3
4
Systems Insight Display
DVD drive bay
Optional tape drive or blank
Optional hard drive bay or blank
Hard drive bay
Processor memory module
Component identification 7
Front panel LEDs and buttons
Item Description
1
2
3
4
5
6
UID switch and LED
Internal system health LED
External system health LED
NIC 1 link/activity LED
NIC 2 link/activity LED
Power on/Standby button and
LED
Status
Blue—Activated
Blue (flashing)—Server being managed remotely
Off—Deactivated
Green—Normal (system on)
Amber (flashing)—Internal system health degraded
Red (flashing)—Internal system health critical
Off—Normal (system off)
Green—Normal (system on)
Amber (flashing)—External system health degraded
Red (flashing)—External system health critical
Off—Normal (system off)
Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
Amber—System has AC power and is in standby mode.
Green—System has AC power and is turned on.
Off—System has no AC power.
Component identification 8
Systems Insight Display
The Systems Insight Display LEDs represent the server and component layout.
LED Description
ONLINE SPARE Off—No protection
Green—Protection enabled
Amber—Memory failure occurred
Amber (flashing)—Memory configuration error
All other LEDs
Green—Protection enabled
Amber—Memory failure occurred
Amber (flashing)—Memory configuration error
Off—Normal
Amber—Failed or missing component
Component identification 9
Rear panel components
6
7
8
2
3
4
5
Item Description
1
9
10
11
12
Power supply bay 4 (optional)
Power supply bay 3 (optional)
Power supply bay 2
Power supply bay 1
Keyboard connector
USB connectors
Video connector
Serial connector iLO 2 NIC connector
Mouse connector
PCI-X non-hot-plug or PCI Express x8 non-hot-plug expansion slot 1
(optional)
PCI-X non-hot-plug or PCI Express x8 non-hot-plug expansion slot 2
(optional)
24
14
15
16
17
18
19
20
Item Description
13
21
22
23
PCI-X non-hot-plug for PCI Express x8 non-hotplug expansion slot 3 (optional)
PCI Express x8 non-hot-plug expansion slot 4
PCI Express x8 non-hot-plug expansion slot 5
PCI Express x8 non-hot-plug expansion slot 6
PCI Express x8 non-hot-plug expansion slot 7
PCI Express x4 non-hot-plug expansion slot 8
PCI Express x4 non-hot-plug expansion slot 9
PCI Express x4 non-hot-plug expansion slot
10
PCI Express x4 non-hot-plug expansion slot
11
NIC 2 connector
NIC 1 connector
Torx T-15 tool
Component identification 10
Rear panel LEDs and buttons
7
5
6
2
3
4
Item Description
1 NIC 2 Activity LED
NIC 2 Link LED
UID iLO 2 NIC Activity LED iLO 2 NIC Link LED
NIC 1 Link LED
NIC 1 Activity LED
LED Status
Green
Green
Blue
Green
Green
Green
Green
On or flashing—Network activity
Off—No network activity
On—Linked to network
Off—Not linked to network
On—Front UID button activated
Off—Normal
On or flashing—Network activity
Off—No network activity
On—Linked to network
Off—Not linked to network
On—Linked to network
Off—Not linked to network
On or flashing—Network activity
Off—No network activity
Component identification 11
Power supply LED
Power LED
(green)
Off
On
Off
Failure LED
(amber)
Off
Off
On
Status
No AC power to power supply units
AC present. Standby output on. Power supply DC output on and OK
Power supply failure (includes overvoltage and overtemperature)
Component identification 12
System board components
12
13
14
15
8
9
10
11
Item Description
• PCI Express x8 3 Slot Option Card (optional)
• PCI-X 3 Slot Option Card (optional)
PCI Express x8 non-hot-plug expansion slot 4
PCI Express x8 non-hot-plug expansion slot 5
PCI Express x8 non-hot-plug expansion slot 6
PCI Express x8 non-hot-plug expansion slot 7
PCI Express x4 non-hot-plug expansion slot 8
PCI Express x4 non-hot-plug expansion slot 9
PCI Express x4 non-hot-plug expansion slot 10
PCI Express x4 non-hot-plug expansion slot 11
Component identification 13
Item Description
16 System maintenance switch
SPI board components
Item Description
1 BBWC cache module connectors
2 Battery
System maintenance switch
The system maintenance switch (SW1) is an eight-position switch that is used for system configuration. The default position for all eight positions is Off.
Position Description Function
S1 iLO 2 Security Off = iLO 2 security is enabled
On = iLO 2 security is disabled
S2 Configuration lock
Off = System configuration can be changed
On = System configuration is locked
S5 Password protection override
Off = No function
On = Clears power-on password and administrator password
Component identification 14
Position Description Function
S6 Invalidate configuration
On = Clears NVRAM
FBDIMM slot locations
The server contains 16 FBDIMM slots on the processor-memory board, which are numbered sequentially from 1 to 16. The paired banks are identified by the letters A through H.
Four FBDIMM slots located on each optional memory board are numbered from 1 to 4. The paired banks are identified by the letters A through D.
Component identification 15
SAS device numbers
Component identification 16
SAS hard drive LEDs
Item Description
1
2
Fault/UID LED (amber/blue)
Online LED (green)
SAS hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
On, off, or flashing
Alternating amber and blue
The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
On, off, or flashing
On
Flashing regularly
(1 Hz)
Flashing regularly
(1 Hz)
Steadily blue The drive is operating normally, and it has been selected by a management application. regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
The drive is online, but it is not active currently. Off
Amber, flashing regularly (1 Hz)
Off
Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.
The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.
Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing capacity expansion or stripe migration.
Flashing irregularly
Amber, flashing regularly (1 Hz)
The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Component identification 17
Online/activity
LED (green)
Flashing irregularly
Off
Off
Fault/UID LED
(amber/blue)
Off
Interpretation
The drive is active, and it is operating normally.
Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. flashing regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off The drive is offline, a spare, or not configured as part of an array.
Battery pack LEDs
3
4
Item ID Color
1
2
Green
Green
Amber
Green
Description
System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller.
Auxiliary Power LED. This LED glows steadily when 3.3V auxiliary voltage is detected. The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply.
Battery Health LED. To interpret the illumination patterns of this LED, see the following table.
BBWC Status LED. To interpret the illumination patterns of this LED, see the following table.
Component identification 18
LED3 pattern LED4 pattern Interpretation
—
—
—
—
One blink per second
Steady glow
One blink per second
One blink every two seconds blink, then pause
The cache microcontroller is waiting for the host controller to communicate.
One blink per second
Steady glow
The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are temporarily unavailable until charging is complete. The recharge process takes between 15 minutes and two hours, depending on the initial capacity of the battery.
The battery pack is fully charged, and posted write data is stored in the cache.
Off
The system is powered down, and the cache contains data that has not yet been written to the drives. Restore system power as soon as possible to prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary power is available, as indicated by LED 2. In the absence of auxiliary power, battery power alone preserves the data. A fullycharged battery can normally preserve data for at least two days.
The battery lifetime also depends on the cache module size. For further information, refer to the controller QuickSpecs on the HP website ( http://www.hp.com
).
One blink per second
The battery pack is fully charged, and there is no posted write data in the cache.
An alternating green and amber blink pattern indicates that the cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller.
—
—
There is a short circuit across the battery terminals or within the battery pack. BBWC features are disabled until the battery pack is replaced. The life expectancy of a battery pack is typically more than three years.
There is an open circuit across the battery terminals or within the battery pack. BBWC features are disabled until the battery pack is replaced. The life expectancy of a battery pack is typically more than three years.
Component identification 19
Fan locations
Component identification 20
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
2.
Back up the server data.
Shut down the operating system as directed by the operating system documentation.
NOTE: If the operating system automatically places the server in Standby mode, omit the next step.
3. Press the Power On/Standby button to place the server in Standby mode. When the server activates
Standby power mode, the system power LED changes to amber.
IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear panels. In a rack environment, this feature facilitates locating a server when moving between the front and rear of the rack.
4. Disconnect the power cords.
The system is now without power.
Extending the server from the rack
The design of the server enables you to access several components through the front of the server. You do not need to extend the server from the rack to install or access the following components:
• Processors
• PPMs
• Memory
• Processor memory module
• DVD drive
Operations 21
• Hard drives
• Systems Insight Display
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server railrelease latches and sliding the server into the rack. The sliding rails could pinch your fingers.
To extend the server from the rack:
1.
2.
Pull down the quick-release levers on each side of the server to release the server from the rack.
Extend the server on the rack rails until the server rail-release latches engage.
3. After performing the installation or maintenance procedure, slide the server into the rack by pressing the server rail-release latches.
Operations 22
Removing the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.
1.
2.
Extend the server from the rack, if applicable ("
Extending the server from the rack " on page 21
).
Unlock the latch using a T-15 Torx screwdriver.
NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear panel ("
Rear panel components " on page 10 ).
3. Lift up on the hood latch, and remove the access panel.
4. After installing hardware options, replace the access panel. Be sure that the panel is securely locked into place before powering up the server.
Operations 23
Accessing the Systems Insight Display
To access the Systems Insight Display:
1.
2.
Press and release the panel.
After the display fully ejects, rotate the display downward to view the LEDs.
Removing the system battery
If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the battery:
1. Power down the server (on page
2.
3.
Extend or remove the server from the rack (" Extending the server from the rack " on page 21
).
Remove the access panel (" Removing the access panel " on page 23 ).
Operations 24
4. If the bracket is installed, remove the bracket.
5.
6.
Locate the battery (" SPI board components " on page 14 ).
Remove the battery.
To replace the component, reverse the removal procedure.
Run the RBSU to configure the server after replacing the battery. See the HP ROM-Based Setup Utility User
Guide on the Documentation CD for more detailed information.
Operations 25
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easyto-buy, easy-to-use support packages that help you make the most of your server investments. Some of the
Care Pack services are:
• Hardware support o 6-Hour Call-to-Repair o o
4-Hour 24x7 Same Day
4-Hour Same Business Day
• Software support o o o o
Microsoft®
Linux
HP ProLiant Essentials (HP SIM and RDP)
VMWare
• Integrated hardware and software support o o o o
Critical Service
Proactive 24
Support Plus
Support Plus 24
• Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
( http://www.hp.com/hps/carepack/servers/cp_proliant.html
).
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks.
For more information on the content of each resource, refer to the rack resource kit documentation.
If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on highdensity deployment at the HP website ( http://www.hp.com/products/servers/platforms ).
Setup 26
Optimum environment
When installing the server, select a location that meets the environmental standards described in this section.
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack:
• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 Series rack, you must install the high airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment.
Setup 27
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.
When installing more than one server, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:
• Balance the server power load between available AC supply branch circuits.
• Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating.
• Do not use common power outlet strips for this equipment.
• Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.
Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.
Setup 28
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.
Identifying the contents of the server shipping carton
Unpack the server shipping carton and locate the materials and documentation necessary for installing the server. All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server.
The contents of the server shipping carton include:
• Server
• Power cord
• Hardware documentation, Documentation CD, and software products
• Rack-mounting hardware
In addition to the supplied items, you may need:
• Operating system or application software
• Hardware options
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page
Setup 29
Setting up a tower model server
Follow these steps to set up a tower model server. If you are going to install the server into a rack, see the
rack installation section (" Installing the server into the rack " on page 31 ).
1. Connect the peripheral devices to the server.
6
7
8
2
3
4
5
Item Description
1 Power supply bay 4 (optional)
Power supply bay 3 (optional)
Power supply bay 2
Power supply bay 1
Keyboard connector
USB connectors
Video connector
Serial connector
13
14
15
16
17
18
19
20
PCI-X non-hot-plug for PCI Express x8 nonhot-plug expansion slot 3 (optional)
PCI Express x8 non-hot-plug expansion slot
4
PCI Express x8 non-hot-plug expansion slot
5
PCI Express x8 non-hot-plug expansion slot
6
PCI Express x8 non-hot-plug expansion slot
7
PCI Express x4 non-hot-plug expansion slot
8
PCI Express x4 non-hot-plug expansion slot
9
PCI Express x4 non-hot-plug expansion slot
10
Setup 30
Item Description
9
10
11
12 iLO 2 NIC connector 21
Mouse connector 22
PCI-X non-hot-plug or PCI Express x8 non-hot-plug expansion slot 1
(optional)
23
PCI-X non-hot-plug or PCI Express x8 non-hot-plug expansion slot 2
(optional)
24
PCI Express x4 non-hot-plug expansion slot
11
NIC 2 connector
NIC 1 connector
T-15 Torx tool
2.
3.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.
Connect the power cords to the power supplies.
Connect the power cords to the AC power source.
Installing the server into the rack
Refer to the installation instructions that ship with the rack kit to install the server into the rack.
Powering up and configuring the server
To power up the server, press the Power On/Standby button.
While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation.
To configure these utilities manually:
• Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA.
• Press the F9 key when prompted during the boot process to change the server settings using RBSU.
The system is set up by default for the English language.
For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD.
Setup 31
Installing the operating system
To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, refer to the HP website ( http://www.hp.com/go/supportos ).
Two methods are available to install an operating system on the server:
• SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server.
• Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server.
This process may require you to obtain additional drivers from the HP website
( http://www.hp.com/support ).
Follow the on-screen instructions to begin the installation process.
For information on using these installation paths, refer to the SmartStart installation poster in the HP
ProLiant Essentials Foundation Pack, included with the server.
Registering the server
To register the server, refer to the HP Registration website ( http://register.hp.com
).
Setup 32
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Review "Electrostatic Discharge (on page
97 )" before installing hardware options into the server.
Processor options
The server supports up to four processors. Observe the following processor installation guidelines:
• Processor socket 1 and PPM 1 must be populated at all times so that the server functions properly.
• Each PPM provides power to each processor. Each PPM must be installed in the slot adjacent to its processor.
• Processors must be installed in the following order: processor 1, processor 2, processor 3, and processor 4.
• When upgrading processor speed, update the system ROM before installing the processor.
• Multiprocessor configurations must contain processors with the same part number.
Removing the processor memory module
The processors and memory are stored in a module at the front of the server. Access to the processor memory module is provided through the front panel, eliminating the need to extend the server from the rack to install new or replace existing processors or upgrade the memory.
To remove the processor memory module:
WARNING: Use caution when installing the processor memory module or removing the processor memory module. The processor memory module is very heavy when fully populated.
1.
Power down the server (on page 21 ).
Hardware options installation 33
2. If the shipping screws are installed, remove them. The shipping screw locations are marked with tags on both sides of the server for easy identification.
3. Release the latches on the lever.
4. Lower the handle, and pull the processor memory module out of the server until the release latches catch.
Hardware options installation 34
5. Firmly holding the processor memory module, press the release buttons and pull the module out of the server.
6. Remove the processor memory module cover.
To install the processor memory module, reverse the removal steps.
Installing a processor
1.
2.
Locate and download the latest ROM version from the HP website
( http://h18023.www1.hp.com/support/files/server/us/romflash.html
). Follow the instructions on the website to update the system ROM.
Power down the server (on page 21 ).
3.
Hardware options installation 35
4. Unlock the processor retaining bracket.
5.
6.
Open the processor retaining bracket.
Open the processor locking lever.
Hardware options installation 36
7. Align the guide pins on the base of the processor retaining bracket to the three corresponding guide slots on the processor assembly.
8. Insert the processor assembly into the processor socket, and close the locking lever.
CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever.
Hardware options installation 37
9. Close and lock the processor retaining bracket.
Hardware options installation 38
10. Install the PPM.
NOTE: The appearance of compatible PPMs may vary.
11.
12.
13.
Replace the processor memory module cover.
Install the processor memory module into the server.
Power up the server (on page 21 ).
Memory options
This server contains 16 FBDIMM slots on the processor-memory board. You can expand server memory by
Memory configurations
The server supports the following AMP options to optimize server availability.
• Advanced ECC supporting up to 128 GB of active memory utilizing 4-GB FBDIMMs.
• Online spare memory providing additional protection against degrading FBDIMMs supporting up to
112 GB of active memory and 16 GB of online spare memory utilizing 4-GB FBDIMMs.
• Mirrored memory providing protection against failed FBDIMMs supporting up to 64 GB of active memory and 64 GB of mirrored memory utilizing 4-GB FBDIMMs.
For the latest memory configuration information, see the QuickSpecs on the HP website
( http://www.hp.com
).
The Advanced Memory Protection option is configured in RBSU. By default, the server is set to Advanced
ECC mode. For more information, see HP ROM-Based Setup Utility (on page 66 ). If the configured AMP
mode is not supported by the installed FBDIMM configuration, the system boots in Advanced ECC mode.
The following configuration requirements apply to all AMP modes:
Hardware options installation 39
• FBDIMMs must be ECC Registered DDR-2 SDRAM FBDIMMs.
• FBDIMMs must be installed in sequential order, beginning with bank A.
• FBDIMMs must be installed in pairs.
• FBDIMM pairs in a memory bank must have identical HP part numbers.
• FBDIMMs must be populated as specified for each AMP memory mode.
The memory subsystem for this server is divided into two branches. Each memory branch is essentially a separate memory controller. The FBDIMMs map to the two branches as indicated in the following table:
Branch 0 Branch 1
FBDIMM 1A
FBDIMM 5A
FBDIMM 2C
FBDIMM 6C
FBDIMM 3E
FBDIMM 7E
FBDIMM 4G
FBDIMM 8G
Memory board 1 (optional)
Memory board 2 (optional)
FBDIMM 9B
FBDIMM 13B
FBDIMM 10D
FBDIMM 14D
FBDIMM 11F
FBDIMM 15F
FBDIMM 12H
FBDIMM 16H
Memory board 3 (optional)
Memory board 4 (optional)
This multi branch architecture provides enhanced performance in Advanced ECC mode. The concept of multiple branches is important for the operation of online spare mode and mirrored memory mode.
If the server contains more than 4 GB of memory, consult the operating system documentation about accessing the full amount of installed memory.
Advanced ECC memory
Advanced ECC memory is the default memory protection mode for this server. In Advanced ECC, the server is protected against correctable memory errors. The server provides notification if the level of correctable errors exceeds a pre-defined threshold rate. The server does not fail because of correctable memory errors. Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure.
Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit memory errors and multi-bit memory errors if all failed bits are on the same DRAM device on the
FBDIMM.
Advanced ECC memory supports the following FBDIMM configurations:
Configuration Bank Bank B Bank C Bank D Bank E
1A/5A 9B/13B 2C/6C 10D/14D 3E/7E
1 X
4 X X X X
Bank F
11F/15F
Bank G
4G/8G
Bank H
12H/16H
Hardware options installation 40
5
6
7
8
X X X X X
X X X X X X
X X X X X X X
X X X X X X X X
Online spare memory configuration
Online spare memory provides protection against degrading FBDIMMs by reducing the likelihood of uncorrectable memory errors. This protection is available without any operating system support.
An understanding of single-rank and dual-rank FBDIMMs is required to understand memory usage in online spare mode. FBDIMMs can either be single-rank or dual-rank. Certain FBDIMM configuration requirements are based on these classifications. A dual-rank FBDIMM is similar to having two single-rank
FBDIMMs on the same module. Although only a single FBDIMM module, a dual-rank FBDIMM acts as two separate FBDIMMs. The purpose of dual-rank FBDIMMs is to provide the largest capacity FBDIMM for the current DRAM technology. If the current DRAM technology allows for 2-GB single-rank FBDIMMs, a dualrank FBDIMM using the same technology would be 4-GB.
In online spare mode, a single rank of memory acts as the spare memory. For single-rank FBDIMMs, the entire FBDIMM acts as the spare memory. For a dual-rank FBDIMM, only half of the FBDIMM acts as the spare memory while the other half is available for operating system and application usage.
If one of the non-spare FBDIMMs receives correctable memory errors at a higher rate than a specific threshold, the server automatically copies the memory contents of the degraded rank to the online spare rank. The server then deactivates the failing rank and automatically switches over to the online spare.
Because FBDIMMs that experience a high rate of correctable memory errors also have a higher probability of receiving an uncorrectable memory error, this configuration reduces the likelihood of uncorrectable memory errors that would result in server downtime.
Online spare is performed per branch of the memory controller. For a server with both branches populated, two ranks are used for online spare memory. One branch can fail over to the associated online spare while the other branch is still protected.
Each branch is comprised of four banks:
• Branch 0 contains banks A, C, E, and G
• Branch 1 contains banks B, D, F, and H
Online spare FBDIMM configuration requirements (in addition to general configuration requirements):
• When only bank A is being used, it must be fully populated with dual-rank FBDIMMs.
• If banks on different branches are used, the banks must be fully populated.
Online spare memory supports the following FBDIMM configurations:
Bank C Bank D Bank E
3
4
1A/5A 9B/13B
1* X
2C/6C 10D/14D 3E/7E
Bank F
11F/15F
X X X X
X X X X X X
Bank G
4G/8G
Bank H
12H/16H
Hardware options installation 41
1A/5A 9B/13B
Bank C
2C/6C
Bank D
10D/14D
Bank E
3E/7E
Bank F
11F/15F
Bank G
4G/8G
Bank H
12H/16H
5 X X X X X X X X
* Configuration 1 is only supported if bank A is populated with dual-rank FBDIMMs.
After installing FBDIMMs, use RBSU to configure the system for online spare memory support
(" Configuring online spare memory " on page 66 ).
Mirrored memory configuration
Mirroring provides protection against uncorrectable memory errors that would otherwise result in server downtime.
Mirroring is performed on the branch level. Branch 0 and branch 1 mirror each other.
Each branch maintains a copy of all memory contents. Memory writes go to both branches. Memory
reads come from only one of the two branches (unless an uncorrectable error occurs). If a memory read on one branch returns incorrect data due to an uncorrectable memory error, the system automatically retrieves the proper data from the other branch. A branch is not necessarily disabled (thus losing mirroring protection) because of a single uncorrectable error. Mirroring protection is not lost because of transient and soft uncorrectable errors, resulting in systems that maintain mirroring protection (and thus improved uptime) unless there is a failure of both branches.
Mirrored memory FBDIMM configuration requirements (in addition to the general configuration requirements):
• Banks A and B must be fully populated at a minimum.
Mirrored memory supports the following FBDIMM configurations:
Bank C Bank D Bank E
1A/5A 9B/13B 2C/6C 10D/14D 3E/7E
2
3
X X X X
Bank F
11F/15F
X X X X X X
Bank G
4G/8G
4
Bank H
12H/16H
X X X X X X X X
Installing FBDIMMs
1.
2.
3.
Power down the server (on page 21 ).
Open the FBDIMM slot latches.
Hardware options installation 42
4. Install the FBDIMM.
5.
If you are installing FBDIMMs in an online spare or mirrored configuration, use RBSU (" HP ROM-
Based Setup Utility " on page 66 ) to configure this feature.
Installing optional memory expansion boards
Installing optional memory expansion boards increases the number of FBDIMM slots in the server to 32.
Use the following guidelines when installing the memory expansion boards:
• Install memory expansion boards in pairs. o o
Memory expansion boards 1 and 2
Memory expansion boards 3 and 4
• Install memory expansion boards sequentially beginning with boards 1 and 2.
• Populate memory expansion boards sequentially, beginning with bank A on boards 1 and 2 and proceeding to bank A on boards 3 and 4.
To install the optional memory expansion boards:
1.
Power down the server (on page 21 ).
2.
3.
4.
Install FBDIMMs on the memory expansion boards.
Install the memory expansion boards.
Hardware options installation 43
5.
If you are installing FBDIMMs in an online spare or mirrored configuration, use RBSU (" HP ROM-
Based Setup Utility " on page 66 ) to configure this feature.
Hot-plug SAS hard drive options
When adding hard drives to the server, observe the following general guidelines:
• The system automatically sets all device numbers.
• If only one hard drive is used, install it in the bay with the lowest device number.
• Hard drives must be SFF types.
• Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array.
Installing a hot-plug SAS hard drive
1. Remove the hard drive blank.
Hardware options installation 44
2. Prepare the SAS hard drive.
3. Install the hard drive into the server.
4.
Installing the drive cage
l
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
1.
2.
3.
Power down the server (on page
Extend the server from the rack (" Extending the server from the rack " on page 21
).
Remove the access panel (" Removing the access panel " on page 23
).
Hardware options installation 45
4. Remove the blank.
5. Adhere the label to the bezel below the optional drive cage.
Hardware options installation 46
6. Loosen the thumbscrews, and remove the center bracket.
7. Loosen the thumbscrews, and remove the side bracket.
8.
9.
Install the SAS controller. See the directions provided with the controller for installation instructions.
Slide the plastic retainer to the front of the server.
Hardware options installation 47
10. Install the hard drive backplane.
11.
12.
Route and connect the data cables from the backplane to the optional controller.
Route and connect the power cord. a. b. c. d.
Lift the data cables connected to the standard backplane.
Route the power cord under the data cables along the server wall.
Connect the power cord to the power backplane.
Return the data cables to their original position.
13. Replace the side bracket.
Hardware options installation 48
14.
15.
16.
17.
Replace the center bracket.
Install hard drives or hard drive blanks into each bay.
Replace the access panel (" Removing the access panel " on page 23 ).
Slide the server into the rack.
Tape drive
l
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
1.
2.
3.
4.
Power down the server (on page 21 ).
Extend the server from the rack (" Extending the server from the rack " on page 21
).
Remove the access panel (" Removing the access panel " on page 23 ).
Remove the bracket.
Hardware options installation 49
5. Remove the tape drive blank.
6. Turn the tape drive blank over, and then remove the screws.
Hardware options installation 50
7. Install the screws on each side of the tape drive.
8.
9.
Align the screws on the tape drive with the slots in the tape drive bay and slide the drive into the bay.
Pull the tab up until the drive locks into place.
Hardware options installation 51
10. Route and connect the cables.
Redundant hot-plug power supply option
The server supports up to four hot-plug power supplies. Install all power supplies to provide full redundancy.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.
Hardware options installation 52
1. Remove the power supply blank.
2. Slide the power supply into the power supply bay until the device locks into place.
3.
4.
5.
6.
7.
Connect the power cord to the power supply.
Connect the power cord to the power source.
Be sure that the power supply LED is green.
To install the remaining power supply, repeat the procedure.
Battery-backed write cache
The HP BBWC protects against hard boot, power, controller, and system board failures. The server supports the following battery-backed options:
• 256-MB cache module (standard)
Hardware options installation 53
• 512MB cache module (optional)
The BBWC consists of two parts: a battery pack and a storage cache module.
Along with the cache module, the battery pack provides transportable data protection, increases overall controller performance, and maintains any cached data for up to 72 hours after the server loses power.
The NiMH batteries in the battery pack are continuously recharged through a trickle-charging process whenever the system power is on.
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached.
IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST error message is displayed when the server is powered up, indicating that the battery pack is temporarily disabled. No action is necessary on your part. The internal circuitry automatically recharges the batteries and enables the battery pack. This process might take up to four hours.
During this time, the cache module functions properly, but without the performance advantage of the battery pack.
NOTE: The data protection and the time limit also apply if a power outage occurs. When power is restored to the system, an initialization process writes the preserved data to the hard drives.
To upgrade the BBWC:
1.
Close all applications, and power down the server (on page 21 ). This procedure flushes all data
from the cache.
2.
3.
Extend the server from the rack (" Extending the server from the rack " on page 21
).
Remove the access panel (" Removing the access panel " on page 23 ).
Hardware options installation 54
4. Remove the bracket.
6.
7.
8.
5.
o o
If the LED is blinking every 2 seconds, data is still trapped in the cache. Restore system power, and repeat the previous steps.
If the LED is not lit, disconnect the battery cable from the cache.
Remove the cache module.
Install the new cache module.
Press firmly on each connector to ensure sufficient electrical contact.
Hardware options installation 55
9. Install the battery pack into the server.
10. Route and connect the cable.
Fans
The server ships standard with six hot-plug fans installed.
In redundant mode:
• All six fans must be installed and operating.
• If one fan fails, the server is no longer in redundant mode.
• If two or more fans fail, then the server shuts down, and the health LED illuminates red.
To install the fans:
1.
Extend the server from the rack (" Extending the server from the rack " on page 21 ).
Hardware options installation 56
2.
3.
Remove the access panel (" Removing the access panel " on page 23
).
Install the fans.
Expansion board options
The server supports up to eleven expansion slots. The server is shipped with eight non-hot-plug expansion slots (slots 4 through 11) and a connector to add three optional non-hot-plug expansion slots (slots 1 through 3).
To support the optional expansion slots, install one of the following options into the server:
•
PCI Express x8 3 Slot Option Card (" Installing the PCI Express x8 3 Slot Option Card " on page
58 )—Adds three optional PCI Express x8 expansion slots
•
PCI-X 3 Slot Option Card (" Installing the PCI-X 3 Slot Option Card " on page 59 )—Adds three
optional PCI-X expansion slots
Installing non-hot-plug expansion boards
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.
1.
2.
3.
Power down the server (on page
Extend or remove the server from the rack (" Extending the server from the rack " on page 21
).
Remove the access panel (" Removing the access panel " on page 23 ).
Hardware options installation 57
4. Open the latch, and remove the expansion slot cover.
5.
6.
Install the expansion board.
Close the latch.
7.
8.
Connect any required internal or external cables to the expansion board.
Replace the access panel, and resume normal server operations.
Installing the PCI Express x8 3 Slot Option Card
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.
1.
2.
3.
Power down the server (on page
Remove the processor memory module (" Removing the processor memory module " on page 33 ).
Extend or remove the server from the rack (" Extending the server from the rack " on page 21
).
Hardware options installation 58
4.
5.
6.
Remove the access panel (" Removing the access panel " on page 23 ).
Remove the expansion slot covers from slots 1 through 3.
Install the card into the server.
7.
8.
Install the expansion board (" Installing non-hot-plug expansion boards " on page 57 ).
Place expansion slot covers over any empty slots, and close the latch.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.
9.
10.
11.
12.
Replace the access panel (" Removing the access panel " on page 23 ).
Slide the server into the rack.
Install the processor memory module into the server.
Power up the server (on page 21 ).
Installing the PCI-X 3 Slot Option Card
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.
1.
2.
3.
4.
5.
Power down the server (on page 21 ).
Remove the processor memory module (" Removing the processor memory module " on page 33 ).
Extend or remove the server from the rack (" Extending the server from the rack " on page 21 ).
Remove the access panel (" Removing the access panel " on page 23 ).
Remove the expansion slot covers from slots 1 through 3.
Hardware options installation 59
6. Install the card into the server.
7.
8.
9.
10.
11.
12.
Install the expansion board.
Place expansion slot covers over any empty slots, and close the latch.
Replace the access panel (" Removing the access panel " on page 23 ).
Slide the server into the rack.
Install the processor memory module into the server.
Power up the server (on page 21 ).
Hardware options installation 60
Cabling
BBWC cabling
CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
Cabling 61
Hard drive cabling
Cabling 62
Tape drive cabling
SATA DVD drive cabling
CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
DVD drive cabling
CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
Cabling 63
Cabling 64
Server software and configuration utilities
Configuration tools
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities, including:
• Configuring hardware using embedded configuration utilities, such as RBSU and ORCA
• Preparing the system for installing "off-the-shelf" versions of leading operating system software
• Installing optimized server drivers, management agents, and utilities automatically with every assisted installation
•
• Installing software drivers directly from the CD. With systems that have internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
•
Enabling access to the Array Configuration Utility (on page 69
), Array Diagnostic Utility (on page
SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about
SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website
( http://h18013.www1.hp.com/products/servers/management/smartstart/index.html
).
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support
ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.
Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner.
For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website
( http://www.hp.com/servers/sstoolkit ).
Server software and configuration utilities 65
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following:
• Configuring system devices and installed options
• Enabling and disabling system features
• Displaying system information
• Selecting the primary boot controller
• Configuring memory options
• Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website ( http://www.hp.com/support/smartstart/documentation ).
Using RBSU
To use RBSU, use the following keys:
• To access RBSU, press the F9 key during power-up when prompted.
• To navigate the menu system, use the arrow keys.
• To make selections, press the Enter key.
• To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does not prompt you for confirmation of settings before you exit the utility. To change a selected setting, you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
• Upon the first system power-up
• After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Configuring online spare memory
To configure online spare memory:
1.
Install the required FBDIMMs (" Memory options " on page 39 ).
2. Access RBSU by pressing the F9 key during power-up when the prompt is displayed in the upper right corner of the screen.
3.
4.
5.
6.
7.
Select System Options.
Select Advanced Memory Protection.
Select Online Spare with Advanced ECC Support.
Press the Enter key.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
Server software and configuration utilities 66
For more information on online spare memory, refer to the white paper on the HP website
( http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html
).
Configuring mirrored memory
To configure mirrored memory:
1.
Install the required FBDIMMs (" Memory options " on page 39 ).
2. Access RBSU by pressing the F9 key during power-up when the prompt is displayed in the upper right corner of the screen.
3.
4.
5.
6.
7.
Select System Options.
Select Advanced Memory Protection.
Select Mirrored Memory with Advanced ECC Support.
Press the Enter key.
Press the Esc key to exit the current menu or press the F10 key to exit RBSU.
For more information on mirrored memory, refer to the white paper on the HP website
( http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html
).
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings.
Drives installed Drives used RAID level
3, 4, 5, or 6
More than 6
3, 4, 5, or 6
0
RAID 5
None
To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.
By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process (such as the settings for language, operating system, and primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website ( http://www.hp.com/support/smartstart/documentation ).
Server software and configuration utilities 67
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several seconds before the system attempts to boot from a diskette, CD, or hard drive. During this time, you can do the following:
• Access RBSU by pressing the F9 key.
• Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or
Inspect) by pressing the F10 key.
• Force a PXE Network boot by pressing the F12 key.
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port. The server that you are remotely configuring does not require a keyboard and mouse.
For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
Documentation CD or the HP website ( http://www.hp.com/support/smartstart/documentation ).
HP ProLiant Essentials Rapid Deployment Pack
The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.
The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified pointand-click and drag-and-drop operations that enable you to deploy target servers, including server blades, remotely. It enables you to perform imaging or scripting functions and maintain software images.
For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website ( http://www.hp.com/servers/rdp ).
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
• Reconfiguring one or more logical drives
• Viewing the current logical drive configuration
• Deleting a logical drive configuration
• Setting the controller to be the boot controller
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based
Setup Utility User Guide on the Documentation CD.
Server software and configuration utilities 68
Array Configuration Utility
ACU is a browser-based utility with the following features:
• Runs as a local application or remote service
• Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
• Suggests the optimum configuration for an unconfigured system
• Provides different operating modes, enabling faster configuration or greater control over the configuration options
• Remains available any time that the server is on
• Displays on-screen tips for individual steps of a configuration procedure
For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors.
Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later.
For Linux servers, refer to the README.TXT file for additional browser and support information.
For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website ( http://www.hp.com
).
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1. During the server startup sequence, press the F9 key to access RBSU.
2. Select the Advanced Options menu.
3.
4.
5.
6.
7.
8.
9.
10.
Select Serial Number. The following warning is displayed:
Warning: The serial number should ONLY be modified by qualified service personnel. This value should always match the serial number located on the chassis.
Press the Enter key to clear the warning.
Enter the serial number.
Select Product ID. The following warning is displayed.
Warning: The Product ID should ONLY be modified by qualified service personnel. This value should always match the Product ID located on the chassis.
Enter the product ID and press the Enter key.
Press the Escape key to close the menu.
Press the Escape key to exit RBSU.
Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
Server software and configuration utilities 69
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions.
For more information about the ROMPaq utility, see the HP website ( http://www.hp.com/go/support ).
System Online ROM flash component utility
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:
• Works offline and online
• Supports Microsoft® Windows NT®, Windows® 2000, Windows Server™ 2003, Novell Netware, and Linux operating systems
IMPORTANT: This utility supports operating systems that may not be supported by the server.
For operating systems supported by the server, see the HP website
( http://www.hp.com/support ).
• Integrates with other software maintenance, deployment, and operating system tools
• Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server
To download the tool and for more information, see the HP website ( http://www.hp.com/support ).
Remote Insight Lights-Out Edition II
RILOE II enables browser access to servers through a hardware-based, OS-independent graphical remote console. Some of the features include virtual diskette drive and power button, server management through
Server software and configuration utilities 70
any standard browser, dedicated LAN connectivity, automatic network configuration, external power backup, group administration, and functions available with the Remote Insight Board.
For more information about RILOE II features, refer to the Remote Insight Lights-Out Edition User Guide on the Documentation CD or on the HP website ( http://www.hp.com/servers/lights-out ).
Integrated Lights-Out 2 technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.
Using iLO 2, you can:
• Remotely power up, power down, or reboot the host server.
• Send alerts from iLO 2 regardless of the state of the host server.
• Access advanced troubleshooting features through the iLO 2 interface.
• Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or on the HP website ( http://www.hp.com/servers/lights-out ).
StorageWorks library and tape tools
HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system.
For more information, and to download the utility, refer to the StorageWorks L&TT website
( http://h18006.www1.hp.com/products/storageworks/ltt ).
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website ( http://www.hp.com/go/hpsim ).
Management Agents
Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and thirdparty SNMP management platforms. Management Agents are installed with every SmartStart assisted
Server software and configuration utilities 71
installation or can be installed through the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management
Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation
Pack or the HP website ( http://www.hp.com/servers/manage ).
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the
ROM contains the current ROM program version, while the other side of the ROM contains a backup version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM.
USB support
HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system through the appropriate USB device drivers. HP provides support for USB devices before the operating system loads through legacy USB support, which is enabled by default in the system ROM.
HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.
Legacy USB support provides USB functionality in environments where USB support is normally not available. Specifically, HP provides legacy USB functionality for:
• POST
• RBSU
• Diagnostics
• DOS
• Operating environments which do not provide native USB support
For more information on ProLiant USB support, refer to the HP website
( http://h18004.www1.hp.com/products/servers/platforms/usb-support.html
).
Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
Server software and configuration utilities 72
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft® Windows® and
Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
( http://www.hp.com/servers/diags ).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HP SIM (" HP Systems Insight Manager " on page 71 )
• From within Survey Utility
• From within operating system-specific IML viewers o For NetWare: IML Viewer o o
For Windows®: IML Viewer
For Linux: IML Viewer Application
• From within the iLO 2 user interface
•
From within HP Insight Diagnostics (on page 72 )
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.
Array Diagnostic Utility
The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions
) or downloaded from the HP website ( http://www.hp.com
).
Remote support and analysis tools
HP Instant Support Enterprise Edition
ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a feature of HP support. ISEE provides continuous hardware event monitoring and automated notification to identify and prevent potential critical problems. Through remote diagnostic scripts and vital system configuration information collected about your systems, ISEE enables fast restoration of your systems.
Install ISEE on your systems to help mitigate risk and prevent potential critical problems.
For more information on ISEE, refer to the HP website
( http://www.hp.com/hps/hardware/hw_enterprise.html
).
To download HP ISEE, visit the HP website ( http://www.hp.com/hps/hardware/hw_downloads.html
).
Server software and configuration utilities 73
For installation information, refer to the HP ISEE Client Installation and Upgrade Guide
( ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf
).
Keeping the system current
Drivers
The server includes new hardware that may not have driver support on all operating system installation media.
and its Assisted Path feature to install the operating system and latest driver support.
NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website ( http://www.hp.com/servers/smartstart ) to be sure that you are using the latest version of SmartStart. For more information, refer to the documentation provided with the SmartStart CD.
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website ( http://www.hp.com/support ).
IMPORTANT: Always perform a backup before installing or updating device drivers.
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website
( http://h18000.www1.hp.com/products/servers/management/psp.html
).
Operating system version support
Refer to the operating system support matrix ( http://www.hp.com/go/supportos ).
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website ( http://www.hp.com/go/pcn ).
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.
Refer to the Care Pack website ( http://www.hp.com/hps/carepack/servers/cp_proliant.html
).
Server software and configuration utilities 74
Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language:
• English ( http://www.hp.com/support/ProLiant_TSG_en )
• French ( http://www.hp.com/support/ProLiant_TSG_fr )
• Italian ( http://www.hp.com/support/ProLiant_TSG_it )
• Spanish ( http://www.hp.com/support/ProLiant_TSG_sp )
• German ( http://www.hp.com/support/ProLiant_TSG_gr )
• Dutch ( http://www.hp.com/support/ProLiant_TSG_nl )
• Japanese ( http://www.hp.com/support/ProLiant_TSG_jp )
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.
1.
2.
3.
4.
Review the important safety information (on page 75 ).
Gather symptom information (on page 77 ).
Prepare the server for diagnosis (on page 78 ).
Use the Start diagnosis flowchart (on page 79
) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Troubleshooting 75
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.
50 kg
110 lb
This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.
Warnings and cautions
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
Troubleshooting 76
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.
50 kg
110 lb
WARNING: To reduce the risk of personal injury or damage to the equipment:
• Observe local occupation health and safety requirements and guidelines for manual handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.
Symptom information
Before troubleshooting a server problem, collect the following information:
• What events preceded the failure? After which steps does the problem occur?
• What has been changed since the time the server was working?
• Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary?
• How long has the server exhibited problem symptoms?
• If the problem occurs randomly, what is the duration or frequency?
Troubleshooting 77
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page 72 ) and use the survey page to view the current configuration
or to compare it to previous configurations.
• Refer to your hardware and software records for information.
• Refer to server LEDs and their statuses.
Prepare the server for diagnosis
1.
2.
3.
4.
5.
6.
Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions.
Record any error messages displayed by the system.
Remove all diskettes and CDs from the media drives.
Power down the server and peripheral devices if you will be diagnosing the server offline. Always perform an orderly shutdown, if possible. This means you must: a. Exit any applications. b. c.
Exit the operating system.
Power down the server (on page 21 ).
Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. o You must have the appropriate Health Drivers and Management Agents installed on the server.
NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed
HP drivers, Management Agents, and utilities, and whether they are up to date. o o
HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process.
HP recommends you have access to the server documentation for server-specific information.
Loose connections
Action:
• Be sure all power cords are securely connected.
• Be sure all cables are properly aligned and securely connected for all external and internal components.
• Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors.
• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are routed correctly through the tray.
• Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating components.
• If a device has latches, be sure they are completely closed and locked.
Troubleshooting 78
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage.
Service notifications
To view the latest service notifications, refer to the HP website ( http://www.hp.com/go/bizsupport ).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page
79 )," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page
80 )." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page 79 )
•
General diagnosis flowchart (on page 80 )
•
Server power-on problems flowchart (on page 82 )
• POST problems flowchart (on page
•
OS boot problems flowchart (on page 86 )
•
Server fault indications flowchart (on page 88 )
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
3
4
5
1
2
"General diagnosis flowchart (on page 80 )"
"Power-on problems flowchart (" Server power-on problems flowchart " on page 82 )"
"POST problems flowchart (on page 85 )"
"OS boot problems flowchart (on page 86 )"
"Server fault indications flowchart (on page 88 )"
Troubleshooting 79
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.
1
2
3
"Symptom information (on page 77
)"
"Loose connections (on page 78 )"
"Service notifications (on page 79 )"
Troubleshooting 80
5
6
7
4
8
9
The most recent version of a particular server or option firmware is available on the following websites:
• HP Support website ( http://www.hp.com/support )
• HP ROM-BIOS/Firmware Updates website
( http://h18023.www1.hp.com/support/files/server/us/romflash.ht
ml )
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support )
Server maintenance and service guide, located on the Documentation
CD or the HP website ( http://www.hp.com/products/servers/platforms )
• Server maintenance and service guide, located on the Documentation
CD or the HP website
( http://www.hp.com/products/servers/platforms )
• "Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support )
• "Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support )
• "Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support )
"HP contact information (on page
Troubleshooting 81
Server power-on problems flowchart
Symptoms:
• The server does not power on.
• The system power LED is off or amber.
Troubleshooting 82
3
4
5
• The external health LED is red or amber.
• The internal health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Possible causes:
• Improperly seated or faulty power supply
• Loose or faulty power cord
• Power source problem
• Power on circuit problem
• Improperly seated component or interlock problem
• Faulty internal component
1
2
6
7
8
"Component identification (on page 7 )"
"HP Insight Diagnostics (on page
72 )" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support )
"Loose connections (on page
Server maintenance and service guide, located on the Documentation
CD, or the HP website ( http://www.hp.com/products/servers/platforms )
"Integrated Management Log (on page 73 )" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support )
"Power source problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support )
• "Power supply problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support )
• Server maintenance and service guide, located on the Documentation
CD, or the HP website
( http://www.hp.com/products/servers/platforms )
"System open circuits and short circuits" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support )
Troubleshooting 83
Troubleshooting 84
POST problems flowchart
Symptoms:
• Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
• Server completes POST with errors
Possible problems:
• Improperly seated or faulty internal component
• Faulty KVM device
• Faulty video device
5
6
3
4
7
1
2
8
9
10
"POST error messages and beep codes (on page 90 )"
"Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support )
KVM or iLO 2 documentation
"Loose connections (on page
"Symptom information (on page 77 )"
Server maintenance and service guide, located on the Documentation
CD or the HP website ( http://www.hp.com/products/servers/platforms )
"Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support )
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support )
• "Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support )
• Server maintenance and service guide, located on the Documentation
CD or the HP website
( http://www.hp.com/products/servers/platforms )
• "Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support )
• "Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support )
Troubleshooting 85
OS boot problems flowchart
Symptoms:
• Server does not boot a previously installed operating system
• Server does not boot SmartStart
Possible causes:
• Corrupted operating system
• Hard drive subsystem problem
• Incorrect boot order setting in RBSU
Troubleshooting 86
1
2
3
4
5
6
7
8
9
HP ROM-Based Setup Utility User Guide
( http://www.hp.com/servers/smartstart )
"POST problems flowchart (on page 85 )"
• "Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support )
• Controller documentation
"HP Insight Diagnostics (on page 72 )" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support )
• "CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support )
• Controller documentation
•
"Loose connections (on page 78 )"
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support )
• "Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support )
•
"HP contact information (on page 100 )"
• "Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support )
• Server maintenance and service guide, located on the Documentation
CD or the HP website
( http://www.hp.com/products/servers/platforms )
"General diagnosis flowchart (on page 80 )"
Troubleshooting 87
Server fault indications flowchart
Symptoms:
•
Server boots, but a fault event is reported by Insight Management Agents (on page 71 )
• Server boots, but the internal health LED, external health LED, or component health LED is red or amber
Troubleshooting 88
3
4
5
6
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Possible causes:
• Improperly seated or faulty internal or external component
• Unsupported component installed
• Redundancy failure
• System overtemperature condition
1
2
7
8
"Management agents (on page 71
)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support )
•
"Integrated Management Log (on page 73 )" or in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support )
• "Event list error messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support )
"Component identification (on page 7 )"
System Management Homepage ( https://localhost:2381 )
"Power-on problems flowchart (" Server power-on problems flowchart " on page 82 )"
• "Smart Array SCSI Diagnosis feature" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website ( http://www.hp.com/support )
• Server maintenance and service guide, located on the Documentation
CD or the HP website
( http://www.hp.com/products/servers/platforms )
• "HP contact information (on page
"HP Insight Diagnostics (on page
72 )" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support )
• "Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support )
• Server maintenance and service guide, located on the Documentation
CD or the HP website
( http://www.hp.com/products/servers/platforms )
Troubleshooting 89
POST error messages and beep codes
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support ).
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
Troubleshooting 90
Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. The regulatory model number is not the marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
Regulatory compliance notices 91
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected.
• Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
• 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
• 1281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
Regulatory compliance notices 92
Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
European Union regulatory notice
This product complies with the following EU Directives:
• Low Voltage Directive 2006/95/EC
• EMC Directive 2004/108/EC
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.
This compliance is indicated by the following conformity marking placed on the product:
This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).
This marking is valid for EU non-harmonized Telecom products.
*Notified body number (used only if applicable—refer to the product label)
Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany
Disposal of waste equipment by users in private households in the European Union
Regulatory compliance notices 93
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Japanese notice
BSMI notice
Korean notice
Class A equipment
Regulatory compliance notices 94
Class B equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.
WARNING: Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Regulatory compliance notices 95
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Power cord statement for Japan
Acoustics statement for Germany
(Geräuschemission)
Schalldruckpegel L pA
< 70 dB(A)
Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation)
Nach ISO 7779:1999 (Typprüfung)
Regulatory compliance notices 96
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:
• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.
• Use conductive field service tools.
• Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.
For more information on static electricity or assistance with product installation, contact an authorized reseller.
Electrostatic discharge 97
Specifications
Environmental specifications
Specification Value
Temperature range*
Operating 10°C to 35°C (50°F to 95°F)
Shipping -40°C to 70°C (-40°F to 158°F)
Maximum wet bulb temperature 28°C (82.4°F)
Relative humidity
(noncondensing)**
Non-operating 5% to 95%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to
3048 m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa.
Server specifications
Specification Value
Dimension —
Height
Depth
Width
Weight (maximum)
17.6 cm (6.94 in)
67.3 cm (26.5 in)
46.3 cm (19.0 in)
47.6 kg (105 lb)
Weight (no drives installed) 36.3 kg (80 lb)
Input requirement —
Rated input voltage
Rated input frequency
Rated input current
100–127 VAC
200–240 VAC
50–60 Hz
Rated input power
@ 100 VAC–12A
@ 200 VAC–8A
@100 VAC–1161 W
@200 VAC–1598 W
BTUs per hour @100 VAC–3960 BTU
@200 VAC–5450 BTU
Power supply output —
Specifications 98
Specification Value
Power supply output 910 W (low line)
1300 W (high line)
Specifications 99
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage
( http://welcome.hp.com/country/us/en/wwcontact.html
).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
( http://welcome.hp.com/country/us/en/contact_us.html
). To contact HP by phone: o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website ( http://www.hp.com/hps ).
• In other locations, see the Contact HP worldwide (in English) webpage
( http://welcome.hp.com/country/us/en/wwcontact.html
).
Technical support 100
Acronyms and abbreviations
ABEND abnormal end
ACU
Array Configuration Utility
ADU
Array Diagnostics Utility
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
BBWC battery-backed write cache
BIOS
Basic Input/Output System
CSA
Canadian Standards Association
DOS disk operating system
DRAM dynamic random access memory
ECC error checking and correcting
ESD electrostatic discharge
Acronyms and abbreviations 101
FBDIMM fully buffered DIMM
IEC
International Electrotechnical Commission iLO 2
Integrated Lights-Out 2
IML
Integrated Management Log
ISEE
Instant Support Enterprise Edition
KVM keyboard, video, and mouse
LED light-emitting diode
NFPA
National Fire Protection Association
NIC network interface controller
NVRAM non-volatile memory
ORCA
Option ROM Configuration for Arrays
OS operating system
PCI peripheral component interface
PCI-X peripheral component interconnect extended
Acronyms and abbreviations 102
PDU power distribution unit
POST
Power-On Self Test
PPM processor power module
PSP
ProLiant Support Pack
RAID redundant array of inexpensive (or independent) disks
RBSU
ROM-Based Setup Utility
RDP
Rapid Deployment Pack
RILOE II
Remote Insight Lights-Out Edition II
ROM read-only memory
SAS serial attached SCSI
SCSI small computer system interface
SDRAM synchronous dynamic RAM
SFF small form-factor
SIM
Systems Insight Manager
Acronyms and abbreviations 103
SNMP
Simple Network Management Protocol
SPI system peripheral interface
TMRA recommended ambient operating temperature
UID unit identification
UPS uninterruptible power system
USB universal serial bus
VCA
Version Control Agent
Acronyms and abbreviations 104
Index
A
ACU (Array Configuration Utility) 69
ADU (Array Diagnostic Utility) 73
Advanced Memory Protection (AMP) 39, 40, 41,
Altiris Deployment Solution 68
Altiris eXpress Deployment Server 68
Array Configuration Utility (ACU) 69
Array Diagnostic Utility (ADU) 73
ASR (Automatic Server Recovery) 70
Automatic Server Recovery (ASR) 70
B
Basic Input/Output System (BIOS) 68, 70, 80
batteries, replacing 95 battery 14, 95
battery-backed write cache (BBWC) 14, 18, 53, 61
battery-backed write cache battery pack 53
battery-backed write cache cabling 61
BBWC (battery-backed write cache) 14, 18, 53, 61
BIOS (Basic Input/Output System) 68, 70, 80
board, SPI (System Peripheral Interface) 13, 14
C
cables 61, 78, 92 cabling, BBWC 61
cabling, hard drive backplane 62
class A equipment 91 class B equipment 91
component identification 7 components, front panel 7, 9
components, system board 13, 14
configuration of system 31, 32, 65
configuration tools 65 configuration utilities 65
connector, three slot option card 13
connector, USB 7, 10 connector, video 7, 10
customer self repair (CSR) 100
D
diagnostic tools 65, 68, 70, 72
E
electrical grounding requirements 28
electrostatic discharge 33, 97
environmental requirements 27, 98
Index 105
environmental specifications 98
expansion slots 10, 13, 57, 58, 59
F
FBDIMM configuration requirements 39, 40, 41,
Federal Communications Commission (FCC)
flowcharts 79, 80, 82, 85, 86, 88
G
general diagnosis flowchart 80
H
hardware options installation 29, 33
HP Instant Support Enterprise Edition 73
HP ProLiant Essentials Foundation Pack 32, 71
HP ProLiant Essentials Rapid Deployment Pack 68
HP Systems Insight Manager, overview 71
I
iLO 2 (Integrated Lights-Out 2) 71
IML (Integrated Management Log) 73
Important Safety Information document 75
installation, server options 29, 33
installing operating system 32
Instant Support Enterprise Edition 73
Integrated Lights-Out 2 (iLO 2) 71
Integrated Management Log (IML) 73
J
K
L
laser compliance 95 laser devices 95
LEDs, unit identification (UID) 8
M
memory 15, 39, 40, 41, 42, 43, 66, 67
memory expansion boards 15, 43
memory, installing 42 memory, mirrored 42, 67, 69
Index 106
N
O
Online ROM Flash Component Utility 70
Option ROM Configuration for Arrays (ORCA) 68
ORCA (Option ROM Configuration for Arrays) 68
P
PCI (peripheral component interface) 102
PCI Express x8 three slot option card 58
peripheral component interface (PCI) 102
power button 8 power button LED 8
power distribution unit (PDU) 28
Power On/Standby button 8, 21, 31
powering down 21 powering up 21, 66
power-on problems flowchart 82
PPM (processor power module) 33, 35
Processor Power Module (PPM) 33, 35 processors 33, 35
ProLiant Support Pack (PSP) 74
PSP (ProLiant Support Pack) 74
R
rack, extending server from 21
RBSU (ROM-Based Setup Utility) 66
recommended ambient operating temperature
regulatory compliance identification numbers 91 regulatory compliance notices 91, 93
Remote Insight Lights-Out Edition II (RILOE II) 70
remote support and analysis tools 73
requirements, electrical grounding 28
requirements, environmental 27, 98
requirements, site 27 requirements, space 27 requirements, temperature 27
RILOE II (Remote Insight Lights-Out Edition II) 70
ROM-Based Setup Utility (RBSU) 66
S
server fault indications flowchart 88
server features and options 33
Index 107
server options, installing 29, 33
SmartStart Scripting Toolkit 65
specifications, environmental 98 specifications, server 98
SPI (System Peripheral Interface) board 13, 14
status lights, battery pack 18
StorageWorks Library and Tape Tools (L&TT) 71
supported operating systems 74
system board components 13, 14
system configuration settings 32, 65
system maintenance switch 13, 14
Systems Insight Display, ejecting 24
T
Taiwan battery recycling notice 96
technical support 100 telephone numbers 100
three slot option card connectors 13
three slot option card, installing 57, 59
TMRA (recommended ambient operating
U
uninterruptible power supply (UPS) 28
universal serial bus (USB) 7, 10, 72
UPS (uninterruptible power supply) 28
utilities, deployment 65, 66, 68
V
W
Index 108
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