®

USER'S

INFORMATION

MANUAL

SPLIT SYSTEM HEAT PUMP

(602) 943-3426 (520) 292-6858

9828 North 19th Avenue

Phoenix, AZ 85021-1992

4065 East Illinois Street

Tucson, AZ 85714-2106

www.ChasRoberts.com

Important Facts You Should

Know About Your Heat Pump

(602) 943-3426 or (520) 292-6858 www.ChasRoberts.com

• During the cooling season, the heat pump operates like a conventional system.

• Do Not turn the air conditioning system off. Part-time cooling is poor economy. If the system is left off during the morning, the home will soak up heat and be more difficult to cool in the afternoon. You can actually save money by letting the thermostat determine when cooling is needed.

• During the hot, dry seasons, we recommend keeping the air conditioner blower on continuously. The air conditioning unit cools more evenly when the blower switch is in the ON position. The blower provides refreshing air movement and even temperatures throughout the home. The blower also circulates air through the filter, which helps remove dust, lint and other pollutants more efficiently.

• Shades, drapes, shutters, or screens should be installed on windows that are exposed to direct sunlight. Also, plant a tress or put up a canopy to protect your windows from the direct sun.

• During the heating season, the heat pump will deliver warm air, but not hot air like other systems, and will operate for long periods of time. THIS IS NORMAL.

Remember, air which is 80 degrees is warm air and will heat the house even though it may feel cool to a hand, which is 98 degrees.

• During the cold weather, frost will accumulate on the outdoor coil. This will cause the heat pump to go into a defrost cycle. During this cycle, the outdoor fan will stop running and you will hear the humming of the compressor and feel cool air coming from the registers. You may also notice steam or water runoff from the outdoor unit and hear a “whooshing” sound. THIS IS A NORMAL FUNCTION DURING THE

DEFROST CYCLE. Do not turn off the unit, change the temperature, or adjust the thermostat during this cycle. The defrost cycle will last from 1-10 minutes depending on the amount of ice on the coil. Then the unit will return to the heating mode.

• Night setback during the heating season is NOT recommended. The heat pump is not designed to raise space temperatures quickly.

• For cooling and heating . . . Leave your thermostat alone. When you have found a temperature that you prefer, it is best to leave the thermostat at that setting.

• Clean or replace the filters frequently. Dirty filters will lower performance and efficiency of your cooling. The filters are usually located at the return grille or at the indoor section of your unit.

USER’S INFORMATION

MANUAL

OUTDOOR SPLIT-SYSTEM

HEAT PUMP

MODELS: 13 & 14 SEER SERIES - 1 & 3 PHASE

1.5 TO 5 TONS

LISTED

ISO 9001

Certified Quality

Management System

TABLE OF CONTENTS

CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

HOW YOUR HEAT PUMP WORKS . . . . . . . . . . . . . . . . . . . . . . . . . . 1

SYSTEM OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

SETTING THE THERMOSTAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Fan Operation Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Heating Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Cooling Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

TO MAXIMIZE OPERATING EFFICIENCY . . . . . . . . . . . . . . . . . . . . . 2

HEATING CONSERVATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

COOLING CONSERVATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

CARE OF SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

COIL CARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

CARE OF FAN MOTORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

FILTER CARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

OUTDOOR UNIT FINISH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

CLEARANCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

POWER INTERRUPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Heating Season . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Cooling Season . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

SERVICE CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

PARTS INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

CHARACTERISTICS OF HEAT PUMPS . . . . . . . . . . . . . . . . . . . . . . .3

A CONSTANT HEAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

WATER RUN-OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

OUTDOOR COIL DEFROSTING . . . . . . . . . . . . . . . . . . . . . . . . . . .3

LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

CONTACT INFORMATION

• Go to website at www.york.com click on “contact”, then click on “contact form” and follow the instructions.

• Contact us by mail:

Johnson Controls Unitary Products

Consumer Relations

5005 York Drive

Norman, OK 73069

This Heat Pump has been specially developed and built as a heat pump to meet the dual needs of heating and cooling. It’s not just an air conditioner with extra parts. That’s why you can rely on efficient, trouble-free operation.

Your system is fully automatic. Set the thermostat and forget it. And it’s automatically protected from damage by voltage fluctuations or excessive heating or cooling demands.

Your split system heat pump consists of two units - one installed outdoors and one installed indoors. The indoor unit may be installed in a basement, attic, or crawl space.

HOW YOUR HEAT PUMP WORKS

If your hand is wet and you blow on it, it feels cool because some of the moisture is evaporating and becoming a vapor. This process requires heat. The heat is being taken from your hand, so your hand feels cool.

That’s what happens with a heat pump. During the cooling cycle, your system will remove heat and humidity from your home and will transfer this heat to the outdoor air.

During the heating cycle, your system will remove heat and humidity from the outdoor air and will transfer this heat to your home. This is possible because even 0°F outdoor air contains a great deal of heat.

Remember that your heat pump doesn’t generate much heat, it merely transfers it from one place to another.

SYSTEM OPERATION

Your thermostat puts full control of the comfort level in your home at your fingertips. DO NOT switch your thermostat rapidly “On” and “Off” or between “Heat” to “Cool” This could damage your equipment. Always allow at least 5 minutes between changes.

SETTING THE THERMOSTAT

Although thermostats may vary widely in appearance, they are all designed to perform the same basic function: to control the operation of your air conditioning or heat pump system. Regardless of size or shape, each thermostat will feature a temperature indicator; a dial, arm, or push button for selection of the desired temperature; a fan switch to choose the indoor fan operation; and a comfort switch for you to select the system mode of operation.

Only approved thermostats have been tested and are fully compatible with this equipment. Please be aware that many different thermostats operate on batteries or “power stealing” principals. These types of thermostats can not be supported as trouble free when used with this product.

A complete operating instruction is provided by the manufacturer for each thermostat. Familiarize yourself with its proper operation to obtain the maximum comfort with minimum energy consumption.

If your system has been designed to allow both cooling and heating operation, you may have either a manual change-over type, or a programmable electronic type thermostat.

Manual change-over simply means that the comfort switch must be manually positioned every time you wish to switch from the cooling to heating or heating to cooling modes of operation.

The computerized electronic thermostat is actually a sophisticated electronic version of a manual change-over type. This thermostat includes features which allow “set-back” temperature variations for periods of sleep, or while you are away during the day, and means energy savings for you. The thermostat also features a digital clock.

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The main power to the system must be kept “ON” at all times to prevent damage to the outdoor unit compressor. If necessary, the thermostat control switch should be used to turn the system

“OFF”. Should the main power be disconnected or interrupted for 8 hours or longer, DO NOT attempt to start the system for 8 hours after the power has been restored to the outdoor unit. If heat is needed during this 8 hour period, use emergency heat.

Fan Operation Selection

A multi-position fan switch allows you to choose the type of fan operation of the indoor fan.

AUTO - With the thermostat fan switch set to “AUTO”, the fan will run intermittently as required for either heating or cooling. This position will provide the lowest operating cost. If you purchased one of our thermostats, they have an Intelligent fan mode which continually circulates the air during occupied modes or when you are at home, and can cycle the fan during unoccupied mode or during the night while you sleep to further conserve energy.

ON - If the fan switch is set to “ON”, the indoor fan will not shut off. However, the system will still operate as required by room temperatures.

This provides continuous air filtering and more even temperature distribution throughout the house, which is especially useful in houses with basements.

Usually during spring and fall, when neither heating nor cooling is required, you may want to run only the fan to ventilate, circulate, and filter the air in your home or building. Set the comfort control switch to

“OFF” and the fan switch to “ON”. Be sure to return the switches to their original positions for normal operation.

Heating Cycle

With the thermostat in the heating position, and the outdoor temperature in the range of 20 to 30° or below, the outdoor unit will generally run

100%of the time.

All systems can be equipped with balance point control to provide even more efficient operation. This control will prevent the electric heater from being energized when the outdoor air is above some predetermined temperature setting (0 to 45°F). At higher temperatures, your system will provide all the heat your home will ever need. At lower temperatures, the auxiliary heat will be energized to keep your home comfortable.

When the outdoor air is cool and moist, frost may form on the surface of your outdoor coil. When this frost builds to a certain point, your system will switch to a defrost cycle. Although you may feel cooler air coming from your registers, DO NOT adjust your thermostat. The frost will melt quickly, and your system will return to normal operation automatically.

Cooling Cycle

Switch your thermostat to cool.Select a comfortable thermostat temperature setting, typically between 75 and 80°. Comfort sensations vary with individuals. The lower the indoor temperature desired, the greater will be the number of hours your unit must operate.

Set your thermostat 2 or 3°F below normal several hours before entertaining large groups during hot weather. People give off considerable heat and moisture.

On an extremely hot day, the indoor temperature may rise 3 to 6°F above the thermostat setting. Properly selected equipment does not have the capacity to maintain a constant indoor temperature during the peak load. Over-sizing your system to handle this peak load is not practical because the oversized system would operate much less efficiently at all other conditions.

TO MAXIMIZE OPERATING EFFICIENCY

HEATING CONSERVATION

For the most efficient operation, keep storm windows and doors closed all year long. They not only help insulate against heat and cold, but they also keep out dirt, pollen and noise.

Closing drapes at night, keeping fireplace dampers closed when not in use, and running exhaust fans only when necessary will help you to retain the air you have already paid to heat.

Keep lamps, televisions, or other heat producing sources away from the thermostat. The thermostat will sense this extra heat and will not be able to maintain the inside temperature to the desired comfort level.

COOLING CONSERVATION

To comfortably cool your home, your heat pump must remove both heat and humidity. Don’t turn your system off even though you will be away all day. On a hot day, your system may have to operate between 8 to 12 hours to reduce the temperature in your home to a normal comfort level.

Keep windows closed after sundown. While the outdoor temperature at night may be lower than indoors, the air is generally loaded with moisture which is soaked up by furniture, carpets, and fabrics. This moisture must be removed when you restart your system.

The hotter the outside temperature, the greater the load on your system. Therefore do not be alarmed when your system continues to run after the sun has set on a hot day. Heat is stored in your outside walls during the day and will continue to flow into your home for several hours after sunset.

Use your kitchen exhaust fan when cooking. One surface burner on

“HIGH” requires one ton of cooling. Turn on your bathroom exhaust fan while showering to remove humidity. However, exhaust fans should not be run excessively. It would decrease efficiency by removing conditioned air.

You can also help your system in the summer by closing drapes or blinds and by lowering awnings on windows that get direct sunlight.

CARE OF SYSTEM

IMPORTANT: The Owner/user should not attempt to disassemble the equipment nor perform the periodic maintenance unless they are experienced and qualified to do so.

A periodic inspection, cleaning, lubrication and adjustment of your heat pump is available from your dealer. Be sure to ask him about this service.

For those who prefer to do-it-yourself, follow the instructions below to care for your system.

COIL CARE

Keep the outdoor unit free of loose snow, foliage, grass clippings, leaves, paper, and any other material which could restrict the proper air flow in and out of the unit. The coil may be vacuumed to remove any debris from between the fins. However, don’t knock ice off the outdoor unit’s coil surface following an ice or severe snowstorm. The blows could mash the coil fins shut (blocking air passage), or break the refrigerant tubing allowing the refrigerant to escape.

If the coil becomes excessively dirty, turn the main disconnect switch to

“OFF” and wash the coil with your garden hose. Avoid getting water into the fan motor and control box. Flush dirt from base pan after cleaning the coil.

CARE OF FAN MOTORS

Some fan motors are provided with lubrication ports. Inspect your indoor and outdoor units to determine whether or not lubrication ports are provided.

2 Johnson Controls Unitary Products

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The fan motor is shipped with an oil supply which will last for several years under normal operating conditions. After this time, each motor bearing should be oiled with 10-15 drops (approximately 1/4 teaspoon) of SAE 20 non-detergent electric motor oil or automobile oil. DO NOT use definite purpose oils such as sewing machine, cleaning, rust preventative, cutting, household, etc.

SCHEDULE FOR RELUBRICATION

Running Hours

Per Day Normal

Environment

0-8 Every 5 Yrs.

Dirty

Every 4 Yrs.

9-16

17-24

Do not over oil

Every 4 Yrs.

Every 3 Yrs.

Every 3 Yrs.

Every 2 Yrs.

FILTER CARE

Inspect the air filter(s) at least once a month. If they are dirty, wash reusable filters with a mild detergent per manufacturer’s recommendations. Replace disposable filters with new filters.

Install the clean filters with “air flow” arrow in the same direction as the air flow in your duct. Filters should be clean to assure maximum efficiency and adequate air circulation. Drapes, furniture or other obstructions blocking your supply and return air grilles will also decrease efficiency.

OUTDOOR UNIT FINISH

If you wish to maintain the finish of the outdoor unit, it can be polished with car wax. It is recommended the unit be cleaned with soap and water prior to waxing.

If your system is an Add-on type, (installed in conjunction with a standard furnace) inspect your furnace blower motor and care for it in the same way.

PROBLEM CHECK

TROUBLESHOOTING GUIDE

ACTION TO TAKE FAULT CODE

1. Thermostat for proper settings.

Set thermostat to proper setting.

-

No Heat or

Cooling

2. Circuit breakers and fuses.

3. Check outdoor unit for dirty coil (Cooling).

Reset circuit breakers - Replace blown fuses.

Clean coil, see “COIL CARE” section.

4. Outdoor unit for snow accumulation. (Heating).

Remove loose snow only.

5. Indoor unit for dirty filter (Heating).

Clean or replace, see “FILTER CARE” section.

6. Emergency heat light status on thermostat.

Light on = Malfunction

Light flashing = Malfunction

Check 1 - 5, call qualified service person.

Check 1 - 5, call qualified service person.

Check 1 - 5, call qualified service person with fault code.

2

-

-

3

2

-

2

Wet on Floor or in Furnace

Condensate drain and “P” trap

CLEARANCES

The minimum clearances shown below must be maintained should any patio or yard improvements be done around the outdoor unit.

Remove blockage, usually mold or fungus.

PARTS INFORMATION

-

Replacement parts are available from local contractor/dealers or the nearest distribution center.

Top 60”

Rear 12”

Sides 12”

Front* 24”

* Service access panel

POWER INTERRUPTION

When ice, snow, wind storms, etc. disrupt electrical power supply to your house, proceed as follows:

Heating Season

1.

Switch thermostat to emergency heat.

NOTE: There will be no heat available until power is re-established.

2.

Leave on emergency heat for at least 8 hours after electrical power is re-established if the power was off more than 8 hours.

3.

Switch thermostat back to heating or auto.

Cooling Season

1.

Switch thermostat to OFF position.

2.

Do not switch to cooling or auto until electrical power has been reestablished for 8 hours if the power was off more than 8 hours.

SERVICE CALLS

There are a few instances where you can avoid unnecessary service calls. (See Troubleshooting Guide above). Some models provide fault codes. The flashing light on the system thermostat is capable of providing you with time and money saving information. The fault code numbers listed can be handled by taking the corrective action indicated. Call qualified service person if displaying fault code numbers not listed.

CHARACTERISTICS OF HEAT PUMPS

A CONSTANT HEAT

Heat pumps have a noticeable cooler supply air temperature than furnaces. The common practice of over-sizing furnaces contributes to an

“off-and-on again” operation with short blasts of hot supply air. The heat pump system is sized more closely to the heating needs of your home.

Heat is supplied at a lower temperature over a longer period of time to provide a more constant heat, and it may give you the impression that your system “never stops running”.

WATER RUN-OFF

During the heating cycle, in mild weather you may notice water running off the outdoor coil. Moisture from the air is condensed on the outside surface of the coil where it gathers and runs off. No need for alarm, your unit has not sprung a leak!

OUTDOOR COIL DEFROSTING

At certain outdoor conditions (low temperature, high humidity), frost may build up on the coil of the outdoor unit. In order to maintain heating efficiency, the system will automatically defrost itself. Steam rising from the outdoor unit is normal and is an indication of proper operation. The vapor cloud will only last for a few minutes. When the defrost cycle is completed, the system will automatically switch back to heating. Auxiliary heat is automatically energized to maintain comfort during defrost.

Johnson Controls Unitary Products 3

The Most Com fort able Call You Can Mak e!

Chas Roberts Air Conditioning is proud to be a family owned and operated business, serving Arizona since

1942.

As your HVAC system Installer, we can provide you with services to meet all of your Heating and Air

Conditioning needs after you have taken possession of your new home:

• Sales

• Service & Repair

• Extended Warranties

• Preventative Maintenance

We are available to speak with you Monday-Friday

7am to 8pm, Saturday 7am to 5pm, and Sunday 9am to 4pm with extended hours during the summer.

Please call, or visit our website, with all of your

HVAC questions or concerns.

(602) 943-3426 or (520) 292-6858 www.ChasRoberts.com

ROC19133 ROC069769 ROC073706

Limited Warranty

UPG warrants this product to be free from defects in factory workmanship and material under normal use and service and will, at its option, repair or replace any parts that prove to have such defects according to the terms outlined on this warranty. This warranty covers only the equipment described by the Product

Model Number and Serial Number listed on the Warranty Registration Card.

For your benefit and protection, return the Warranty Registration Card to UPG promptly after installation. This will initiate the warranty period and allow us to contact you, should it become necessary. In the absence of a recorded Warranty Registration Card, the warranty period will begin upon product shipment from

UPG.

This warranty extends only to the original consumer purchaser and is non-transferable. For this warranty to apply, the product must be installed according to

UPG recommendations and specifications, and in accordance with all local, state, and national codes; and the product must not be removed from its place of original installation. The warranty period for repair or replacement parts provided hereunder shall not extend beyond the warranty period stated below.

CONDENSING UNITS

1

COMPRESSOR CONDENSING UNITS

E*RD, E*BD, ERHS, HP13, E*ZD, CPBD,

LPBD, THGD, GHGD

YHJD, CHJD, LHJD

E*RE, FRHS, E*BE

5 yrs

10 yrs

10 yrs

PARTS

5 yrs

5 yrs

5 yrs

1.

All 3 phase condensing units have 5-year compressor and 1-year parts (Model Numbers with 25/46 or T/W voltage codes).

UPG strongly recommends regular periodic preventative maintenance on this equipment. The person most familiar with the equipment in your HVAC system is a UPG dealer. The UPG dealer can ensure your maintenance program meets the conditions of the "UPG Warranty", maximize the efficiency of the equipment, and service your unit within the mandated guidelines with regard to unlawful discharge of refrigerants into the atmosphere.

This warranty applies only to products installed in the United States and Canada.

EXCLUSIONS

This warranty does not cover any:

1.

Shipping, labor, or material charges.

2.

Damages resulting from transportation, installation, or servicing.

3.

Damages resulting from accident, abuse, fire, flood, alteration, or acts of God (tampering, altering, defacing or removing the product serial number will serve to void this warranty).

4.

Damages resulting from use of the product in a corrosive atmosphere.

5.

Damages resulting from inadequacy or interruption of electrical service or fuel supply, improper voltage conditions, blown fuses, or other like damages.

6.

Cleaning or replacement of filters.

7.

Damages resulting from failure to properly and regularly clean air and/or water side of condenser and evaporator.

8.

Damages resulting from: (I) freezing of condenser water or condensate; (II) inadequate or interrupted water supply; (III) use of corrosive water; (IV) fouling or restriction of the water circuit by foreign material or like causes.

9.

Damages resulting from operation with inadequate supply of air or water.

10.

Damages resulting from use of components or accessories not approved by UPG (vent dampers, etc.).

11.

Increase in fuel or electric cost.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE.

SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTY, SO THAT THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SOME STATES ALLOW ONLY A PARTIAL LIMITATION ON IMPLIED WARRANTIES TO LIMIT THE DURATION OF IMPLIED WARRANTIES TO THE DURATION OF

THE EXPRESS WARRANTY. IN SUCH STATES, THE DURATION OF IMPLIED WARRANTIES IS HEREBY EXPRESSLY LIMITED TO THE DURATION OF THE

EXPRESS WARRANTY ON THE FACE HEREOF.

IN NO EVENT, WHETHER AS A RESULT OF BREACH OF WARRANTY OR CONTRACT, TORT (INCLUDING NEGLIGENCE) STRICT LIABILITY OR OTHERWISE,

SHALL UPG BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE OF THE EQUIPMENT

OR ASSOCIATED EQUIPMENT, LOST REVENUES OR PROFITS, COST OF SUBSTITUTE EQUIPMENT OR COST OF FUEL OR ELECTRICITY. THE ABOVE LIMITA-

TIONS SHALL INURE TO THE BENEFIT OF UPG'S SUPPLIERS AND SUBCONTRACTORS. THE ABOVE LIMITATION ON CONSEQUENTIAL DAMAGES SHALL

NOT APPLY TO INJURIES TO PERSONS IN THE CASE OF CONSUMER GOODS.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OR FOR STRICT LIABILITY

IN TORT, SO THAT THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

UPG DOES NOT ASSUME, OR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR UPG, ANY OTHER LIABILITY FOR THE SALE OF THIS PRODUCT.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

For Owner's Information:

PRODUCT MODEL. NO. ____________________ INSTALLATION DATE ______________________________

UNIT SERIAL NO. _________________________ INSTALLING DEALER ______________________________

Subject to change without notice. Printed in U.S.A.

Copyright © 2008 by Johnson Controls, Inc. All rights reserved.

Johnson Controls Unitary Products

5005 York Drive

Norman, OK 7306

126874-UUM-G-0408

Supersedes: 126874-UUM-F-0208