Dell Dimension 3100 Owner's Manual

Dell™ Dimension™ 3100/E310

Owner’s Manual

Service Tag

CD or DVD eject button

FlexBay for optional floppy drive or Media

Card Reader

headphone connector diagnostic lights

1 2 3 4

USB 2.0 connectors (2) hard drive activity light power button cover latch release card slots for

PCI (2),

PCI Express x1 (1)

Model DCSM w w w . d e l l . c o m | s u p p o r t . d e l l . c o m power connector sound-card connectors

USB 2.0 connectors (4) network adapter

VGA video connector (integrated)

Notes, Notices, and Cautions

NOTE:

A NOTE indicates important information that helps you make better use of your computer.

NOTICE:

A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION:

A CAUTION indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

®

Windows

® operating systems are not applicable.

____________________

Information in this document is subject to change without notice.

© 2004–2006 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp,

DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DCSM

September 2006 P/N DD137 Rev. A03

Contents

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

1 Setting Up and Using Your Computer

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

Connecting a USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . .

13

Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Setting Up Your Internet Connection . . . . . . . . . . . . . . . . . . . .

15

Playing CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Copying CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

How to Copy a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Using Blank CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . .

19

Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20

Using a Media Card Reader (Optional) . . . . . . . . . . . . . . . . . . . . .

20

Setting Up a Home and Office Network . . . . . . . . . . . . . . . . . . . . .

21

Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . .

21

Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Standby Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Hibernate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Power Options Properties . . . . . . . . . . . . . . . . . . . . . . . . .

23

About RAID Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Using RAID with Hard Drive Passwords . . . . . . . . . . . . . . . . . .

25

RAID Level 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Configuring Your Computer for RAID . . . . . . . . . . . . . . . . . . . .

26

Setting Your Computer to RAID-Enabled Mode . . . . . . . . . . . . . .

26

Configuring Your Computer for RAID Using the Intel

®

RAID Option ROM Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents

3

Configuring Your Computer for RAID Using the Intel Matrix

Storage Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

28

Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

2 Solving Problems

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . .

32

Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . .

33

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Media Card Reader Problems . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . .

36

The computer does not start up . . . . . . . . . . . . . . . . . . . . . .

36

The computer stops responding . . . . . . . . . . . . . . . . . . . . . .

36

A program stops responding . . . . . . . . . . . . . . . . . . . . . . . .

37

A program crashes repeatedly . . . . . . . . . . . . . . . . . . . . . . .

37

A program is designed for an earlier Windows operating system . . . . .

37

A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . .

37

Other software problems . . . . . . . . . . . . . . . . . . . . . . . . . .

38

Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . .

43

No sound from speakers . . . . . . . . . . . . . . . . . . . . . . . . . .

43

No sound from headphones . . . . . . . . . . . . . . . . . . . . . . . .

44

4

Contents

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . .

44

If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

If the screen is difficult to read . . . . . . . . . . . . . . . . . . . . . . .

45

3 Advanced Troubleshooting

Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . . .

50

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

What Is a Driver?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . .

53

Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . .

53

Using Microsoft

®

Windows

®

XP System Restore . . . . . . . . . . . . . 54

Using Dell™ PC Restore by Symantec . . . . . . . . . . . . . . . . . . .

55

Removing Dell PC Restore . . . . . . . . . . . . . . . . . . . . . . . . .

56

4 Removing and Installing Parts

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . .

57

Before Working Inside Your Computer . . . . . . . . . . . . . . . . . . .

58

Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

Removing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Inside View of Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . .

64

System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

DDR2 Memory Overview . . . . . . . . . . . . . . . . . . . . . . . . . .

66

Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

67

Removing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

68

Contents

5

Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Drive Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

73

Removing the Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . .

74

Removing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . . .

75

Replacing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . . .

75

Replacing the Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . .

76

Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

76

IDE Drive Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . .

77

Connecting Drive Cables . . . . . . . . . . . . . . . . . . . . . . . . . .

77

Drive Interface Connectors . . . . . . . . . . . . . . . . . . . . . . . . .

78

Power Cable Connector . . . . . . . . . . . . . . . . . . . . . . . . . .

78

Connecting and Disconnecting Drive Cables . . . . . . . . . . . . . . . .

79

Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

79

Removing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .

80

Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .

81

Adding a Second Hard Drive (optional) . . . . . . . . . . . . . . . . . . .

82

Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

83

Removing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . .

83

Installing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . .

85

Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

87

Removing a Media Card Reader . . . . . . . . . . . . . . . . . . . . . .

87

Installing a Media Card Reader . . . . . . . . . . . . . . . . . . . . . . .

89

CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

90

Removing a CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . .

91

Installing a CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . .

92

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

95

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . .

95

Replacing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . .

96

6

5 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

99

System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

103

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

103

Entering System Setup . . . . . . . . . . . . . . . . . . . . . . . . . .

103

Contents

System Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . .

104

Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

107

Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . . . . . . .

109

Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .

110

Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . .

110

Computer, Keyboard, and Monitor . . . . . . . . . . . . . . . . . . . .

110

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

111

Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

111

CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

111

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . . .

112

Definition of "Dell-Installed" Software and Peripherals . . . . . . . . .

112

Definition of "Third-Party" Software and Peripherals . . . . . . . . . . .

112

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

112

Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

113

Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

113

FCC Identification Information . . . . . . . . . . . . . . . . . . . . . .

114

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

114

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

133

Contents

7

8

Contents

Finding Information

NOTE:

Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries.

NOTE:

Additional information may ship with your computer.

Find It Here

Dell™ Product Information Guide

What Are You Looking For?

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

• How to set up my computer Setup Diagram

Finding Information

9


• Service Tag and Express Service Code

• Microsoft Windows License Label

Find It Here

Service Tag and Microsoft

®

Windows

®

License

These labels are located on your computer.

• Use the Service Tag to identify your computer when you use support.dell.com or contact technical support.

• Enter the Express

Service Code to direct your call when contacting technical support.

• Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions

• Community — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — Contact information, service call and order status, warranty, and repair information

• Service and support — Service call status and support history, service contract, online discussions with technical support

• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

• Downloads — Certified rivers, patches, and software updates

Dell Support Website — support.dell.com

NOTE:

Select your region to view the appropriate support site.

NOTE:

Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support. dell.com.

• Desktop System Software (DSS)— If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for Dell™

3.5-inch USB floppy drives, Intel

®

Pentium

®

M processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer.

The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.

To download Desktop System Software:

1

2

Go to support.dell.com and click Downloads.

Enter your Service Tag or product model.

3

4

In the Download Category drop-down menu, click All.

Select the operating system and operating system language for your computer, and click Submit.

5 Under Select a Device, scroll to System and

Configuration Utilities, and click Dell Desktop System

Software.

10

Finding Information


• How to use Windows XP

• How to work with programs and files

• How to personalize my desktop

Find It Here

Windows Help and Support Center

1 Click the Start button and click Help and Support.

2 Type a word or phrase that describes your problem and click the arrow icon.

3

4

Click the topic that describes your problem.

Follow the instructions on the screen.

Finding Information

11

12

Finding Information

Setting Up and Using Your Computer

Setting Up a Printer

NOTICE:

Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers

• Connect the printer to the computer

• Load paper and install the toner or ink cartridge

• Contact the printer manufacturer for technical assistance

Printer Cable

Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

Connecting a USB Printer

NOTE:

You can connect USB devices while the computer is turned on.

1 Complete the operating system setup, if you have not already done so.

2 Install the printer driver, if necessary. See the documentation that came with your printer.

3 Attach the USB printer cable to the USB connectors on the computer and the printer. The

USB connectors only fit into the ports when correctly oriented.


13

USB connector on computer

USB printer cable

USB connector on printer

Connecting to the Internet

NOTE:

ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable

TV line.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

14


Setting Up Your Internet Connection

To set up an AOL or MSN connection:

1 Save and close any open files, and exit any open programs.

2 Double-click the MSN Explorer or AOL icon on the Microsoft ®

Windows

®

desktop.

3 Follow the instructions on the screen to complete the setup.

If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an

Internet connection with a different ISP:

1 Save and close any open files, and exit any open programs.

2 Click the Start button and click Internet Explorer.

The New Connection Wizard appears.

3 Click Connect to the Internet.

4 In the next window, click the appropriate option:

• If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs).

• If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

• If you have a CD, click Use the CD I got from an ISP.

5 Click Next.

If you selected Set up my connection manually, continue to step 6. Otherwise, follow the

instructions on the screen to complete the setup.

NOTE:

If you do not know which type of connection to select, contact your ISP.

6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next.

7 Use the setup information provided by your ISP to complete the setup.

If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet

Problems" on page 33. If you cannot connect to the Internet but have successfully connected in the

past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.


15

Playing CDs and DVDs

NOTICE:

Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive.

NOTICE:

Do not move the computer when you are playing CDs or DVDs.

1 Press the eject button on the front of the drive.

2 Place the disc, label side up, in the center of the tray.

3 Press the eject button or gently push in the tray.

To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer.

NOTE:

Ensure that you follow all copyright laws when you create CDs.

A CD player includes the following basic buttons:

Play

Move backward within the current track

Pause

Move forward within the current track

Stop

Go to the previous track

16


Eject

Go to the next track

A DVD player includes the following basic buttons:

Stop

Restart the current chapter

Play

Fast forward

Pause

Fast reverse

Advance a single frame while in pause mode

Go to the next title or chapter

Continuously play the current title or chapter

Go to the previous title or chapter

Eject

For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).

Adjusting the Volume

NOTE:

When the speakers are muted, you do not hear the CD or DVD playing.

1 Click the Start button, point to All Programs → Accessories→ Entertainment, and then click

Volume Control.

2 In the Volume Control window, click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume.

For more information on volume control options, click Help in the Volume Control window.


17

Adjusting the Picture

If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties:

1 Click the Start button and click Control Panel.

2 Under Pick a category, click Appearance and Themes.

3 Under Pick a task..., click Change the screen resolution.

4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels.

5 Click the drop-down menu under Color quality, and then click Medium (16 bit).

6 Click OK.

Copying CDs and DVDs

NOTE:

Ensure that you observe all copyright laws when creating CDs or DVDs.

This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD

(combo) drive.

NOTE:

The types of CD or DVD drives offered by Dell may vary by country.

The following instructions explain how to make an exact copy of a CD or DVD. You can also use

Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Sonic DigitalMedia and then click the question mark icon in the upper-right corner of the window.

How to Copy a CD or DVD

NOTE:

CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you experience recording problems, check for available software patches on the Sonic support website at www.sonic.com.

The DVD-writable drives installed in Dell™ computers can write to and read DVD+/-R,

DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read

DVD-RAM or DVD-R DL media.

NOTE:

Most commercial DVDs have copyright protection and cannot be copied using Sonic

DigitalMedia.

1 Click the Start button, point to All Programs→ Sonic→ DigitalMedia Projects, and then click Copy.

2 Under the Copy tab, click Disc Copy.

18


3 To copy the CD or DVD:

• If you have one CD or DVD drive, ensure that the settings are correct and click the Disc

Copy button. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD into the drive and click OK.

• If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click the Disc Copy button. The computer copies the data from the source CD or DVD to the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.

Using Blank CDs and DVDs

CD-RW drives can write to CD recording media only (including high-speed CD-RW) while

DVD-writable drives can write to both CD and DVD recording media.

Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.

Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or

"closed" during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on that disc later.

CD-Writable Drives

Media Type

CD-R

CD-RW

Read

Yes

Yes

Write

Yes

Yes

Rewritable

No

Yes

DVD-Writable Drives

Media Type

CD-R

CD-RW

DVD+R

DVD-R

DVD+RW

DVD-RW

DVD+R DL

Read

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Write

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Rewritable

Yes

Yes

No

No

Yes

No

No


19

Media Type

DVD-R DL

DVD-RAM

Read

Maybe

Maybe

Write

No

No

Rewritable

No

No

Helpful Tips

• Use Microsoft

®

Windows

®

Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic DigitalMedia and open a DigitalMedia project.

• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.

• You cannot create audio DVDs with Sonic DigitalMedia.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a

650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

• See the Sonic website at www.sonic.com for additional information.

Using a Media Card Reader (Optional)

Use the Media Card Reader to transfer data directly to your computer.

The Media Card Reader supports the following memory types:

• xD-Picture Card

• SmartMedia (SMC)

• CompactFlash Type I and II (CF I/II)

• MicroDrive Card

• SecureDigital Card (SD)

• MultiMediaCard (MMC)

• Memory Stick (MS/MS Pro)

20


For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 89.

Memory Stick

(MS/MS Pro) xD-Picture Card and

SmartMedia (SMC)

CompactFlash Type I and II (CF I/II) and

MicroDrive Card

SecureDigital Card (SD)/

MultiMediaCard (MMC)

To use the Media Card Reader:

1 Check the media or card to determine the proper orientation for insertion.

2 Slide the media or card into the appropriate slot until it is completely seated in the connector.

If you encounter resistance, do not force the media or card. Check the card orientation and try again.

Setting Up a Home and Office Network

Connecting to a Network Adapter

NOTICE:

Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer.

NOTICE:

Do not plug a network cable into a telephone wall jack.

1 Connect the network cable to the network adapter connector on the back of your computer.

Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.


21

2 Connect the other end of the network cable to a network device.

network adapter connector network device network adapter connector on computer network cable

Network Setup Wizard

The Microsoft

®

Windows

®

XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard.

2 On the welcome screen, click Next.

3 Click Checklist for creating a network.

NOTE:

Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP.

4 Complete the checklist and required preparations.

5 Return to the Network Setup Wizard and follow the instructions on the screen.

Power Management

The Microsoft

®

Windows

®

XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer. When the computer exits from a power conservation mode, the Windows desktop is restored to the state it was in before it entered the mode.

NOTE:

Windows XP Professional includes security and networking features not available in

Windows XP Home Edition. When a Windows XP Professional computer is connected to a network, different options related to security and networking appear in certain windows.

22


Standby Mode

Standby mode conserves power by turning off the display and the hard drive after a time-out.

When the computer exits from standby mode, it returns to the operating state it was in before it entered standby mode.

To set standby mode to automatically activate after a defined period of inactivity:


2 Under Pick a category, click Performance and Maintenance.

3 Under or pick a Control Panel icon, click Power Options.

To immediately activate standby mode without a period of inactivity, click the Start button, click

Turn Off Computer, and then click Stand by.

To exit from standby mode, press a key on the keyboard or move the mouse.

NOTICE:

If your computer loses power while in standby mode, it may lose data.

Hibernate Mode

Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits from hibernate mode, the desktop is restored to the state it was in before it entered hibernate mode.

To activate hibernate mode:




4 Define your hibernate settings on the Power Schemes tab, Advanced tab, and Hibernate tab.

To exit from hibernate mode, press the power button. The computer may take a short time to exit from hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation, because the keyboard and the mouse do not function when the computer is in hibernate mode.

Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted,

Windows XP recreates the hibernate file automatically.

Power Options Properties

Define your standby mode settings, hibernate mode settings, and other power settings in the Power

Options Properties window.

To access the Power Options Properties window:




23


4 Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab.

Power Schemes Tab

Each standard power setting is called a scheme. If you want to select one of the standard Windows schemes installed on your computer, choose a scheme from the Power schemes drop-down menu.

The settings for each scheme appear in the fields below the scheme name. Each scheme has different settings for starting standby mode or hibernate mode, turning off the monitor, and turning off the hard drive.

The Power schemes drop-down menu displays the following schemes:

• Always On (default) — If you want to use your computer with no power conservation.

• Home/Office Desk — If you use your computer as a home or office computer and you require minimal power conservation.

• Presentation — If you want your computer to run without interruption (using no power conservation).

• Minimal Power Management — If you want your computer to run with minimal power conservation.

• Max Battery — If your computer is a portable computer and you run your computer from batteries for extended periods of time.

If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a timeout from the displayed list. Changing the time-out for a scheme field permanently changes the default settings for that scheme, unless you click Save As and enter a new name for the changed scheme.

NOTICE:

If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the monitor to time-out before the hard drive.

Advanced Tab

The Advanced tab allows you to:

• Place the power options icon in the Windows taskbar for quick access.

• Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode.

• Program the power button to activate standby mode, activate hibernate mode, or turn off the computer.

To program these functions, select an option from the corresponding drop-down menu and click OK.

24


Hibernate Tab

The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you defined on the Power Schemes tab, click the Enable hibernate support check box on the

Hibernate tab.

For more information on power management options:


2 In the Help and Support window, click Performance and maintenance.

3 In the Performance and maintenance window, click Conserving power on your computer.

About RAID Configurations

This section provides an overview of the RAID configuration that you might have selected when you purchased your computer. Of the several RAID configurations available in the computer industry for different types of uses, Dell offers RAID level 1 on your computer. This configuration is recommended for users that desire a higher level of data integrity.

The Intel RAID controller on your computer can only create a RAID configuration using two physical drives. The drives should be the same size to ensure that the larger drive does not contain unallocated (and therefore unusable) space.

NOTE:

RAID levels do not represent a hierarchy. A RAID level 1 configuration is not inherently better or worse than a RAID level 0 configuration.

Using RAID with Hard Drive Passwords

If you are using a hard-drive security option available in system setup (see page 104), you should

not use a RAID configuration. Using a RAID configuration requires that the hard drive password be cleared to allow data access.

RAID Level 1

RAID level 1 uses a data-redundancy storage technique known as "mirroring." When data is written to the primary drive, the data is then duplicated—or mirrored—on the other drive. A RAID level 1 configuration sacrifices high-data access rates for its data redundancy advantages.


25

serial ATA RAID configured for

RAID level 1 segment 1 segment 2 segment 3 segment 4 segment 5 segment 6 hard drive 1 segment 1 duplicated segment 2 duplicated segment 3 duplicated segment 4 duplicated segment 5 duplicated segment 6 duplicated hard drive 2

If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacement drive can then be rebuilt using the data from the surviving drive. Also, because data is duplicated on both drives, two 120-GB RAID level 1 drives collectively have a maximum of 120-GB on which to store data.

Configuring Your Computer for RAID

You may want to configure your computer for RAID at some point, if you did not select a RAID configuration when you purchased your computer. You must have at least two hard drives installed in your computer to set up a RAID configuration. For instructions on how to install a

hard drive, see "Hard Drive" on page 79.

You can use one of two methods to configure RAID hard drive volumes. One method uses the

Intel RAID Option ROM utility and is performed before you install the operating system onto the hard drive. The second method uses the Intel Matrix Storage Manager, or Intel Matrix

Storage Console, and this method is performed after you have installed the operating system and the Intel Matrix Storage Console. Both methods require that you set your computer to

RAID-enabled mode before starting any of the RAID configuration procedures in this document.

Setting Your Computer to RAID-Enabled Mode

1 Enter system setup (see page 103).

2 Press the up- and down-arrow keys to highlight Drives, and press <Enter>.

3 Press the up- and down-arrow keys to highlight SATA Operation, and press <Enter>.

26


4 Press the left- and right-arrow keys to highlight RAID On, press <Enter>, and then press <Esc>.

NOTE:

For more information about RAID options, see "System Setup Options" on page 104.

5 Press the left- and right-arrow keys to highlight Save/Exit, and press <Enter> to exit system setup and resume the boot process.

Configuring Your Computer for RAID Using the Intel

®

RAID Option ROM Utility

NOTE:

Although any size drives may be used to create a RAID configuration when using the Intel RAID

Option ROM utility, ideally the drives should be of equal size. In a RAID level 1 configuration, the size of the configuration will be the smaller of the two drives used.

Creating a RAID Level 1 Configuration

1 Set your computer to RAID-enabled mode (see page 26).

2 Press <Ctrl><i> when you are prompted to enter the Intel RAID Option ROM utility.

3 Use the up- and down-arrow keys to highlight Create RAID Volume and press <Enter>.

4 Enter a RAID volume name or accept the default and press <Enter>.

5 Use the up- and down-arrow keys to select RAID1(Mirror) and press <Enter>.

6 If there are more than two hard drives available, press the up- and down-arrow keys and spacebar to select the two drives you want to use to make up your volume, and then press

<Enter>.

7 Select the desired capacity for the volume, and press <Enter>. The default value is the maximum available size.

8 Press <Enter> to create the volume.

9 Press <y> to confirm that you want to create the RAID volume.

10 Confirm that the correct volume configuration is displayed on the main Intel RAID Option

ROM utility screen.

11 Use the up- and down-arrow keys to select Exit and press <Enter>.

12 Install the operating system (see "Using Microsoft

®

Windows

®

XP System Restore" on page 55).

Deleting a RAID Volume

NOTE:

When you perform this operation, all data on the RAID drives will be lost.

NOTE:

If your computer currently boots to RAID and you delete the RAID volume in the Intel RAID Option

ROM utility, your computer will become unbootable.

1 Press <Ctrl><i> when you are prompted to enter the Intel RAID Option ROM utility.

2 Use the up- and down-arrow keys to highlight Delete RAID Volume, and press <Enter>.


27

3 Use the up- and down-arrow keys to highlight the RAID volume you want to delete, and press

<Delete>.

4 Press <y> to confirm the deletion of the RAID volume.

5 Press <Esc> to exit the Intel RAID Option ROM utility.

Configuring Your Computer for RAID Using the Intel Matrix Storage Manager

If you already have one hard drive with the operating system installed on it, and you want to add a second hard drive and reconfigure both drives into a RAID volume without losing the existing

operating system and any data, you need to use the migrating option for a RAID level 1 configuration (see page 29).

Create a RAID level 1 volume only when you already have a two-hard drive computer configured into a volume, but you still have some space left on the volume that you want to designate as a second RAID volume.

Creating a RAID Level 1 Configuration

NOTE:

When you perform this operation, all data on the RAID drives will be lost.


2 Click the Start button and point to Programs→ Intel(R) Matrix Storage Manager→ Intel

Matrix Storage Console to launch the Intel

®

Storage Utility.

NOTE:

If you do not see an Actions menu option, you have not yet set your computer to

RAID-enabled mode (see page 26).

3 On the Actions menu, select Create RAID Volume to launch the Create RAID Volume

Wizard.

4 Click Next at the first screen.

5 Confirm the volume name, select RAID 1 as the RAID level, and then click Next to continue.

6 On the Select Volume Location screen, click the first hard drive you want to use to create your RAID level 1 volume, and then click the right arrow. Click a second hard drive until two drives appear in the Selected window, and then click Next.

7 In the Specify Volume Size window, select the Volume Size desired and click Next.

8 Click Finish to create the volume, or click Back to make changes.

9 Follow Microsoft Windows procedures for creating a partition on the new RAID volume.

Deleting a RAID Volume

NOTE:

While this procedure deletes the RAID 1 volume, it also splits the RAID 1 volume into two non-

RAID hard drives with a partition, and leaves any existing data files intact.


Matrix Storage Console to launch the Intel Storage Utility.

28


2 Right-click the Volume icon of the RAID volume you want to delete, and select Delete Volume.

3 On the Delete RAID Volume Wizard screen, click Next.

4 Highlight the RAID volume you want to delete in the Available box, click the right-arrow button to move the highlighted RAID volume into the Selected box, and then click Next.

5 Click Finish to delete the volume.

Migrating to a RAID Level 1 Configuration


2 Click the Start button and point to All Programs→ Intel(R) Matrix Storage Manager→

Intel Matrix Storage Console to launch the Intel Storage Utility.

NOTE:

If you do not see an Actions menu option, you have not yet set your computer to

RAID-enabled mode (see page 26).

3 On the Actions menu, click Create RAID Volume From Existing Hard Drive to launch the

Migration Wizard.

4 Click Next on the first Migration Wizard screen.

5 Enter a RAID volume name or accept the default.

6 From the drop-down box, select RAID 1 as the RAID level.

NOTE:

Select the hard drive that you want to use as your source hard drive (it should be the hard drive containing the data or operating system files that you want to keep on the RAID volume).

7 On the Select Source Hard Drive screen, double-click the hard drive from which you want to migrate, and click Next.

8 On the Select Member Hard Drive screen, double-click the hard drive to select the member drive that you want to act as the mirror in the configuration, and click Next.

9 On the Specify Volume Size screen, select the volume size you want, and click Next.

NOTE:

In step 10, all data contained on the member drive will be removed.

10 Click Finish to start migrating, or click Back to make changes. You can use your computer normally during migration process.

Rebuilding a Degraded RAID Level 1 Configuration

If your computer has reported a degraded RAID level 1 volume, you can manually rebuild the computer’s redundancy mirror to a new hard drive:


Matrix Storage Console to launch the Intel Storage Utility.

2 Right-click the available hard drive to which you want to rebuild the RAID level 1 volume, and click Rebuild to this Disk.

3 You can use your computer while the computer is rebuilding the RAID level 1 volume.


29

Hyper-Threading

NOTE:

Not all processors support hyper-threading technology.

Hyper-Threading is an Intel

®

technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft

®

Windows

®

XP Service Pack 1

(SP1) or later operating system because Windows XP is optimized to take advantage of

Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software.

To determine if your computer is using Hyper-Threading technology:

1 Click the Start button, right-click My Computer, and then click Properties.

2 Click Hardware and click Device Manager.

3 In the Device Manager window, click the plus (+) sign next to Processors. If Hyper-Threading is enabled, the processor is listed twice.

You can enable or disable Hyper-Threading through system setup. For more information on

accessing system setup, see page 103. For more information on Hyper-Threading, search the

Knowledge Base on the Dell Support website at support.dell.com.

30


Solving Problems

Troubleshooting Tips

Follow these tips when you troubleshoot your computer:

• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

• If a peripheral device does not work, ensure that the device is properly connected.

• If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem.

• If an error message occurs in a program, see the program’s documentation.

Battery Problems

CAUTION:

There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

R EPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on

the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 95).

If the battery still does not work properly, contact Dell (see page 114).

Drive Problems

CAUTION:


E NSURE THAT M ICROSOFT® W INDOWS® RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Solving Problems

31

T EST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

• Insert a bootable floppy disk and restart the computer.

C LEAN THE DRIVE OR DISK —

See "Cleaning Your Computer" on page 110.

C HECK THE CABLE CONNECTIONS

R UN THE H ARDWARE T ROUBLESHOOTER —

See "Resolving Software and Hardware Incompatibilities" on page 54.

R UN THE D ELL D IAGNOSTICS —

See page 51.

CD and DVD drive problems

NOTE:

High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.

NOTE:

Because of different regions worldwide and different disc formats, not all DVD titles work in all

DVD drives.

A DJUST THE W INDOWS VOLUME CONTROL —

• Click the speaker icon in the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

C HECK THE SPEAKERS AND SUBWOOFER —

See "Sound and Speaker Problems" on page 43.

Problems writing to a CD/DVD-RW drive

C LOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the

CD/DVD-RW.

T URN OFF S TANDBY MODE IN W INDOWS BEFORE WRITING TO A C D / D V D - R W DISC — Search for the keyword standby in Windows Help.

32

Solving Problems

Hard drive problems

R UN C HECK D ISK —

5

6

3

4

7

1

2

Click the Start button and click My Computer.

Right-click Local Disk C:.

Click Properties.

Click the Tools tab.

Under Error-checking, click Check Now.

Click Scan for and attempt recovery of bad sectors.

Click Start.

E-Mail, Modem, and Internet Problems

CAUTION:


NOTE:

Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

C HECK THE M ICROSOFT O UTLOOK® E XPRESS S ECURITY S ETTINGS — If you cannot open your e-mail attachments:

1

2

In Outlook Express, click Tools, click Options, and then click Security.

Click Do not allow attachments to remove the checkmark.

C HECK THE TELEPHONE LINE CONNECTION —

C HECK THE TELEPHONE JACK —

C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —

U SE A DIFFERENT TELEPHONE LINE —

• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)

• Ensure that you hear a click when you insert the telephone line connector into the modem.

• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

R UN THE M ODEM H ELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.

(Modem Helper is not available on all computers.)

Solving Problems

33

V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —

1

2

Click the Start button and click Control Panel.

Click Printers and Other Hardware.

3

4

Click Phone and Modem Options.

Click the Modems tab.

5

Click the COM port for your modem.

6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

E NSURE THAT YOU ARE CONNECTED TO THE I

NTERNET — Ensure that you have subscribed to an

Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a

checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact

your Internet service provider.

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS : \ / : * ? “ < > | — Do not

use these characters in filenames.

A REQUIRED . D L L FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:

1 Click the Start button, click Control Panel, and then click Add or Remove Programs.

2

3

Select the program you want to remove.

Click the Change or Remove Program icon.

4 See the program documentation for installation instructions.

drive letter :\ IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY — The drive cannot read the disk.

Insert a disk into the drive and try again.

I NSERT BOOTABLE MEDIA — Insert a bootable floppy disk or CD.

N ON -

SYSTEM DISK ERROR

— Remove the floppy disk from the drive and restart your computer.

34

Solving Problems

N OT ENOUGH MEMORY OR RESOURCES . C LOSE SOME PROGRAMS AND TRY AGAIN — Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first.

O PERATING SYSTEM NOT FOUND —

Contact Dell (see page 114).

Media Card Reader Problems

N O DRIVE LETTER IS ASSIGNED —

When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system. If the next logical drive after the physical drives is mapped to a network drive, Windows XP does not automatically assign a drive letter to the Media Card Reader.

To manually assign a drive for the Media Card Reader:

3

4

1

2

Right-click My Computer and select Manage.

Select the Disk Management option.

Right-click the corresponding drive letter in the right pane that needs to be changed.

Select Drive Letter and Paths.

5

From the drop-down list, select the new drive letter assignment for the Media Card Reader.

6 Click OK to confirm your selection.

NOTE:

Each slot in the Media Card Reader is mapped to a drive letter. A Media Card Reader slot only appears as a mapped drive when a media card is installed in it. If you attempt to access a drive that is mapped to an empty Media Card Reader slot, you are prompted to insert media.

F LEX B AY DEVICE IS D ISABLED —

There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is installed. If the FlexBay device is physically installed, but it is not running, check to see if it is enabled in the BIOS setup.

Solving Problems

35

Keyboard Problems

CAUTION:


C HECK THE KEYBOARD CABLE —

• Ensure that the keyboard cable is firmly connected to the computer.

• Shut down the computer (see page 57), reconnect the keyboard cable as shown on the setup diagram for

your computer, and then restart the computer.

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Remove keyboard extension cables and connect the keyboard directly to the computer.

T EST THE KEYBOARD — Connect a properly working keyboard to the computer; then try using the keyboard.



Lockups and Software Problems

CAUTION:


The computer does not start up

C HECK THE D IAGNOSTIC L IGHTS —

See page 47.

E NSURE THAT THE P OWER C ABLE IS F IRMLY C ONNECTED TO T HE C OMPUTER AND TO T HE

E LECTRICAL O UTLET

The computer stops responding

NOTICE:

You might lose data if you are unable to perform an operating system shutdown.

T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

36

Solving Problems

A program stops responding

E ND THE PROGRAM —

1

2

3

4

Press <Ctrl><Shift><Esc> simultaneously.

Click Applications.

Click the program that is no longer responding.

Click End Task.

A program crashes repeatedly

NOTE:

Software usually includes installation instructions in its documentation or on a floppy disk or CD.

C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

R UN THE P ROGRAM C OMPATIBILITY W IZARD —

The Program Compatibility Wizard configures a program so it runs in an environment similar to non-

Windows XP operating system environments.

1 Click the Start button, point to All Programs → Accessories, and then click Program Compatibility

Wizard.

2

3

In the welcome screen, click Next.

Follow the instructions on the screen.

A solid blue screen appears

T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Solving Problems

37

Other software problems

C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR

TROUBLESHOOTING INFORMATION —

• Ensure that the program is compatible with the operating system installed on your computer.

• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

• Ensure that the program is installed and configured properly.

• Verify that the device drivers do not conflict with the program.

• If necessary, uninstall and then reinstall the program.

B ACK UP YOUR FILES IMMEDIATELY

U SE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR C D S

S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE

START MENU

Memory Problems

CAUTION:


I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install additional

memory (see page 67).

• Reseat the memory modules (see page 67) to ensure that your computer is successfully communicating

with the memory.

• Run the Dell Diagnostics (see page 51).

38

Solving Problems

I F YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules (see page 67) to ensure that your computer is successfully communicating

with the memory.

• Ensure that you are following the memory installation guidelines (see page 67).

• Your computer supports DDR2 memory. For more information about the type of memory supported by

your computer, see "Memory" on page 65.

• Run the Dell Diagnostics (see page 51).

Mouse Problems

CAUTION:


C LEAN THE MOUSE —

For instructions on cleaning the mouse, see "Mouse" on page 111.

C HECK THE MOUSE CABLE —

1

2

Remove mouse extension cables, if used, and connect the mouse directly to the computer.

Reconnect the mouse cable as shown in the setup diagram for your computer.

R ESTART THE COMPUTER —

1

2

3

Simultaneously press <Ctrl><Esc> to display the Start menu.

Type u , press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>.

After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your computer.

4 Start the computer.

T EST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse.

C HECK THE MOUSE SETTINGS —

1

2

3

Click the Start button, click Control Panel, and then click Printers and Other Hardware.

Click Mouse.

Try adjusting the settings.

R EINSTALL THE MOUSE DRIVER —

See "Reinstalling Drivers" on page 53.



Solving Problems

39

Network Problems

CAUTION:


C HECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network port or device.

C HECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — If the link integrity light is off, that indicates no network communication exists. Replace the network cable. For a description of

network lights, see "Controls and Lights" on page 101.

R ESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN

C HECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.



Power Problems

CAUTION:


I F THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING —

See "Diagnostic Lights" on page 47.

I F THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

40

Solving Problems

I F THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

• Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Ensure that the main power cable and front panel cable are securely connected to the system board (see

page 65).

I F THE POWER LIGHT IS STEADY AMBER — A device might be malfunctioning or incorrectly installed.

• Remove and then reinstall the memory modules (see page 67).

• Remove and then reinstall any cards (see page 69).

I F THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical power, but an internal power problem might exist.

• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).

• Ensure that the processor power cable is securely connected to the system board (see page 65).

E LIMINATE INTERFERENCE — Some possible causes of interference are:

• Power, keyboard, and mouse extension cables

• Too many devices on a power strip

• Multiple power strips connected to the same electrical outlet

Printer Problems

CAUTION:


NOTE:

If you need technical assistance for your printer, contact the printer’s manufacturer.

C HECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.

E NSURE THAT THE PRINTER IS TURNED ON

Solving Problems

41

C HECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a

Printer" on page 13).

T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS —

1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.

2 Click View installed printers or fax printers.

If the printer is listed, right-click the printer icon.

3 Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.

R EINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

Scanner Problems

CAUTION:


NOTE:

If you need technical assistance for your scanner, contact the scanner’s manufacturer.

C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

U NLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

R ESTART THE COMPUTER AND TRY THE SCANNER AGAIN

C HECK THE CABLE CONNECTIONS —

• See the scanner documentation for cable connection information.

• Ensure that the scanner cables are securely connected to the scanner and the computer.

42

Solving Problems

V ERIFY THAT THE SCANNER IS RECOGNIZED BY M ICROSOFT W INDOWS —

1

2

Click the Start button, click Control Panel, and then click Printers and Other Hardware.

Click Scanners and Cameras.

If your scanner is listed, Windows recognizes the scanner.

R EINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

Sound and Speaker Problems

CAUTION:


No sound from speakers

NOTE:

The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.

C HECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card.

E NSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

A DJUST THE W INDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

D ISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.


E LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

Solving Problems

43

R EINSTALL THE SOUND DRIVER —

See "Reinstalling Drivers" on page 53.



No sound from headphones

C HECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted

into the headphone connector (see page 59).

A DJUST THE W INDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Video and Monitor Problems

CAUTION:


NOTE:

See the monitor documentation for troubleshooting procedures.

If the screen is blank

C HECK THE MONITOR CABLE CONNECTION —

• Ensure that the graphics cable is connected as shown on the setup diagram for your computer.

• If you are using a graphics extension cable and removing the cable solves the problem, the cable is defective.

• Swap the computer and monitor power cables to determine if the power cable is defective.

• Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)

C HECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.


C HECK THE DIAGNOSTIC LIGHTS —

See page 47.

44

Solving Problems

If the screen is difficult to read

C HECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

M OVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

M OVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.

R OTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE

A DJUST THE W INDOWS DISPLAY SETTINGS —

1

2

3

Click the Start button, click Control Panel, and then click Appearance and Themes.

Click Display and click the Settings tab.

Try different settings for Screen resolution and Color quality.

Solving Problems

45

46

Solving Problems

Advanced Troubleshooting

Diagnostic Lights

CAUTION:


Your computer has four lights labeled "1," "2," "3," and "4" on the front panel to help you

troubleshoot problems (see page 59). When the computer starts normally, the lights flash. After

the computer starts successfully, all four lights turn off. If the computer malfunctions, the color and sequence of the lights identify the problem.

Light Pattern Problem Description Suggested Resolution

The computer is in a normal "off" condition or a possible pre-BIOS failure has occurred.

Plug the computer into a working electrical outlet Also see "Power Problems" in your

Owner’s Manual.

The diagnostic lights turn off after the system successfully boots to the operating system.

NOTE:

If all of the diagnostic lights are off and the system does not start, there may be a problem with the power supply or with the processor.

A processor failure was detected.

Contact Dell for technical assistance.

Memory modules are detected, but a memory failure has occurred.

• If you have two or more memory modules installed, remove the modules, reinstall one

module (see ""Installing Memory" on page 67"), and then restart the computer. If

the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

• If available, install properly working memory of the same type into your computer (see

"Installing Memory" on page 67).

• If the problem persists, contact Dell for technical assistance.


47

Light Pattern Problem Description

A possible graphics failure has occurred.

Suggested Resolution

If the problem persists, contact Dell for technical assistance.

A possible floppy drive or hard drive failure has occurred.

Reseat all power and data cables and restart the computer.

A possible USB failure has occurred.

Reinstall all USB devices, check cable connections, and then restart the computer.

No memory modules are detected.

Memory modules are detected, but a memory configuration or compatibility error exists.

• If you have two or more memory modules installed, remove the modules, reinstall one

module (see "Installing Memory" on page 67), and then restart the computer. If

the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

• If available, install properly working memory of the same type into your computer (see

"Installing Memory" on page 67).


• Ensure that no special memory module/memory connector placement

requirements exist (see "DDR2 Memory

Overview" on page 66).

• Verify that the memory modules that you are installing are compatible with your computer

(see "DDR2 Memory Overview" on page 66).


48



A possible expansion card failure has occurred.

1 Determine whether a conflict exists by removing a card and restarting the computer

(see "Cards" on page 69).

2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer.

3 Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Compatibilities" in your computer Owner's Manual).

4 If the problem persists, contact Dell for technical assistance.

Another failure has occurred.

• Ensure that the cables are properly connected to the system board from the hard

drive, CD drive, and DVD drive (see "System

Board Components" on page 65).

• If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to ensure that it is functioning properly.

• The operating system is attempting to boot from a device (such as the floppy drive or

hard drive); check system setup (see "System

Setup" on page 103) to make sure the boot

sequence is correct for the devices installed on your computer.



49


During normal operation, all of the diagnostic lights turn on and then turn off before the system starts.

If the system does not start, plug the computer into a working electrical outlet. Also see "Power Problems" in your Owner’s Manual.

If all four diagnostic lights stay on and the power button remains amber, a possible processor power or connection error has occurred.

NOTE:

If all of the diagnostic lights turn on then off and the system does not start, there may be a problem with the power supply or with the processor. For other possible solutions, see

"Power Problems" in your Owner's Manual.

Unplug the power supply and check the 4-pin processor power cable connection (see

"System Board Components" on page 65).

If there are no power problems and the system does not start, contact Dell for technical assistance.

50


Dell Diagnostics

CAUTION:


If you experience a problem with your computer, perform the checks in "Solving Problems" (see

page 31) and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE:

The Dell Diagnostics works only on Dell™ computers.

1 Turn on (or restart) your computer.

2 When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft

®

Windows

®

desktop. Then shut down your computer (see page 57) and try again.

3 When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see

page 51).

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option

Express Test

Extended Test

Custom Test

Symptom Tree

Function

Performs a quick test of devices. This test typically takes 10 to

20 minutes and requires no interaction on your part. Run

Express Test first to increase the possibility of tracing the problem quickly.

Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically.

Tests a specific device. You can customize the tests you want to run.

Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.

2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 114 ).

NOTE:

The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.


51

3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Results

Errors

Help

Configuration

Function

Displays the results of the test and any error conditions encountered.

Displays error conditions encountered, error codes, and the problem description.

Describes the test and may indicate requirements for running the test.

Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Allows you to customize the test by changing the test settings.

Parameters

4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device.

Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

Many drivers, such as the keyboard driver, come with your Microsoft

®

Windows

®

operating system. You may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

52


Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Windows XP


2 Under Pick a Category, click Performance and Maintenance.

3 Click System.

4 In the System Properties window, click the Hardware tab.

5 Click Device Manager.

6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling Drivers

NOTICE:

The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.

If you install drivers obtained from other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device

Driver Rollback to replace the driver with the previously installed version.


2 Under Pick a Category, click Performance and Maintenance.

3 Click System.

4 In the System Properties window, click the Hardware tab.

5 Click Device Manager.

6 Right-click the device for which the new driver was installed and click Properties.

7 Click the Drivers tab.

8 Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.


53

Manually Reinstalling Drivers

1 After copying the required driver files to your hard drive, click the Start button and right-click

My Computer.

2 Click Properties.

3 Click the Hardware tab and click Device Manager.

4 Double-click the type of device for which you are installing the driver.

5 Double-click the name of the device for which you are installing the driver.

6 Click the Driver tab and click Update Driver.

7 Click Install from a list or specific location (Advanced) and click Next.

8 Click Browse and browse to the location to which you previously extracted the driver files.

9 When the name of the appropriate driver appears, click Next.

10 Click Finish and restart your computer.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To resolve incompatibilities using the Hardware Troubleshooter:


2 Type hardware troubleshooter

in the Search field and click the arrow to start the search.

3 Click Hardware Troubleshooter in the Search Results list.

4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files.

• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

54


Using Microsoft

®

Windows

®

XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the

Windows Help and Support Center for information on using System Restore.

NOTICE:

Make regular backups of your data files. System Restore does not monitor your data files or recover them.

NOTE:

The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view.

Creating a Restore Point


2 Click System Restore.

3 Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 53) to

resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE:

Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click

System Restore.

2 Ensure that Restore my computer to an earlier time is selected and click Next.

3 Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type.

4 Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically selected.

If two or more restore points are available, click the restore point that you prefer.

5 Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts.

6 After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.


55

Undoing the Last System Restore

NOTICE:

Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click

System Restore.

2 Click Undo my last restoration and click Next.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System

Restore is automatically disabled. To see if System Restore is enabled:


2 Click Performance and Maintenance.

3 Click System.

4 Click the System Restore tab.

5 Ensure that Turn off System Restore is unchecked.

Using Dell™ PC Restore by Symantec

NOTE:

Dell PC Restore is not available in all countries.

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC

Restore restores your hard drive to the operating state it was in when you purchased the computer.

Any programs or files added since you received your computer — including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC

Restore.

NOTICE:

Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC

Restore.

To use PC Restore:

1 Turn on the computer and watch the keyboard status lights.

2 Immediately upon seeing the lights flash, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again.

NOTICE:

If you do not want to proceed with PC Restore, click Reboot in the following step.

3 On the next screen that appears, click Restore.

4 On the next screen, click Confirm.

The restore process takes approximately 6–10 minutes to complete.

56


5 When prompted, click Finish to reboot the computer.

NOTE:

Do not manually shut down the computer. Click Finish and let the computer completely reboot.

6 When prompted, click Yes.

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

7 Click Next.

The System Restore screen appears and the computer restarts.

8 After the computer restarts, click OK.

Removing Dell PC Restore

NOTICE:

Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system.

Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.

To remove PC Restore:

1 Log on to the computer as a local administrator.

2 In Windows Explorer, go to c:\dell\utilities\DSR.

3 Double-click the filename DSRIRRemv2.exe.

NOTE:

If you do not log on as a local administrator, a message appears stating that you must log on as administrator. Click Quit, and then log on as a local administrator.

NOTE:

If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating that the partition was not found. Click Quit; there is no partition to delete.

4 Click OK to remove the PC Restore partition on the hard drive.

5 Click Yes when a confirmation message appears.

The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive.

6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space.

7 Click Finish to close the PC Restore Removal window.

8 Restart the computer.


57

58


Removing and Installing Parts

Before You Begin

This chapter provides procedures for removing and installing the components in your computer.

Unless otherwise noted, each procedure assumes that the following conditions exist:

•

You have performed the steps in "Turning Off Your Computer" (see page 57) and "Before

Working Inside Your Computer" (see page 58).

• You have read the safety information in your Dell™ Product Information Guide.

NOTE:

Unless otherwise noted, a component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Phillips screwdriver

• Flash BIOS update program floppy disk or CD

Turning Off Your Computer

NOTICE:

To avoid losing data, save and close any open files and exit any open programs before you turn off your computer.

1 Shut down the operating system: a Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer.

b In the Turn off computer window, click Turn off.

The computer turns off after the operating system shutdown process finishes.

2 Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.


57

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.

CAUTION:


CAUTION:

Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

NOTICE:

Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

NOTICE:

When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTICE:

To avoid damaging the computer, perform the following steps before you begin working inside the computer.

1 Turn off your computer (see page 57).

NOTICE:

To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network port or device.

2 Disconnect any telephone or telecommunication lines from the computer.

3 Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION:

To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.

4 Remove the computer cover (see page 62).

NOTICE:

Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.

58


Front View of the Computer

11

10

1

2

9

3

4

1

2

3

4

8 cover latch release

CD/DVD activity light

CD/DVD eject button

FlexBay drive

7

5

6

Use this latch to remove the cover. See "Removing the

Computer Cover" on page 62.

The drive light is on when the computer reads data from the

CD or DVD drive.

Press to eject a disk from the CD or DVD drive.

Can contain an optional floppy drive or optional Media Card

Reader. For information on using the Media Card Reader, see

"Using a Media Card Reader (Optional)" on page 20.


59

5 USB 2.0 connectors (2)

6 hard-drive activity light

7 vents

8 power button

9

10 headphone connector diagnostic lights (4)

11 Service Tag

Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB

devices (see "System Setup Options" on page 104 for more

information on booting to a USB device). It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

The hard drive activity light is on when the computer reads data from or writes data to the hard drive. The light might also be on when a device such as a CD player is operating.

For adequate cooling, do not block any of the vents.

NOTICE:

Ensure that there is a minimum of two inches of space between all vents and any object near these vents.

NOTICE:

Keep the vent area clean and dust-free to ensure that the system is adequately ventilated. Use only a dry cloth to clean the vent area to avoid water damage to the system.

Press to turn on the computer.

NOTICE:

To avoid losing data, do not use the power button to turn off the computer. Instead, perform an operating system shutdown.

Use the headphone connector to attach headphones and most kinds of speakers.

Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see

"Diagnostic Lights" on page 47.

Use to identify your computer when you access the Dell

Support website or call technical support.

60


Back View of the Computer

1

2

3

4

5

6

1 power connector Insert the power cable.

2 sound card connectors (3) • Line-in connector — Use the blue line-in connector to attach a record/playback device such as a cassette player, CD player, or VCR.

• Line-out connector — Use the green line-out connector to attach headphones and most speakers with integrated amplifiers.

• Microphone connector — Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program.

3 USB 2.0 connectors (4) Use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices.


61

4 network adapter connector To attach your computer to a network or broadband device, connect one end of a network cable to either a network port or your network or broadband device.

Connect the other end of the network cable to the network adapter connector on your computer. A click indicates that the network cable has been securely attached.

NOTE:

Do not plug a telephone cable into the network connector.

On computers with a network connector card, use the connector on the card.

It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation.

5 VGA video connector

6 card slots

If your monitor has a VGA connector, plug it into the VGA connector on the computer.

Access connectors for any installed PCI cards (two slots) and a x1 PCI Express card.

NOTE:

Although your computer has 4 card slot openings, it supports a maximum of 3 cards; the bottom slot cannot be used.

Removing the Computer Cover

CAUTION:


CAUTION:


1 Follow the procedures in "Before You Begin" on page 57.

NOTICE:

Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desk top space.

NOTICE:

Ensure that you are working on a level, protected surface to avoid scratching either the computer or the surface on which it is resting.

2 Lay your computer on its side with the computer cover facing up.

3 Pull back the cover release latch located on the top panel.

62


cover latch release computer cover back of computer bottom hinges

4 Locate the three hinge tabs on the bottom edge of the computer.

5 Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points.

6 Release the cover from the hinge tabs and set it aside in a secure location.


63

Inside View of Your Computer

CAUTION:


power supply system board

CD or DVD drive

*floppy drive hard drive bay for optional second hard drive

*May not be present on all computers.

64


System Board Components

memory module connectors (1, 2) processor power connector processor and heat sink connector

SATA connectors

(SATA-0 and SATA-1) front panel I/O connector main power connector

IDE drive connector

FlexBay USB connector floppy drive connector

(FLOPPY) fan connector

(CPU FAN) clear CMOS jumper

(RTCRST) battery socket

(BATTERY) password jumper

(PSWD)

PCI Express x1 card connector

PCI card connectors

Memory

If your computer only has one memory module installed on the system board, you can increase your computer memory by installing an additional memory module.

Your computer supports DDR2 memory. For additional information on the type of memory

supported by your computer, see "Specifications" on page 99.


65

DDR2 Memory Overview

DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology.

If the DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance. See the label on the module to determine the module’s capacity.

NOTE:

Always install DDR2 memory modules in the order indicated on the system board.

The recommended memory configuration consists of a pair of matched memory modules installed in DIMM connectors 1 and 2

NOTICE:

Do not install ECC or buffered memory modules. Only unbuffered, non-ECC memory is supported.

• If you install mixed pairs of DDR2 400-MHz (PC2-3200) and DDR2 533-MHz (PC2-4300) memory, the modules function at the slower installed speed.

• Be sure to install a single memory module in DIMM connector 1, the connector closest to the processor, before you install a module in the other connector.

1

2 matched pair of memory modules in

DIMM connectors 1 and 2

NOTE:

Memory purchased from Dell is covered under your computer warranty.

66


NOTICE:

If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly.

Installing Memory

CAUTION:


NOTICE:

To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.


2 Press out the securing clip at each end of the memory module connector.

memory connector closest to processor securing clips (2) connector

3 Align the notch on the bottom of the module with the crossbar in the connector.

memory module notch cutouts (2) crossbar


67

NOTICE:

To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module.

4 Insert the module into the connector until the module snaps into position.

If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

5 Replace the computer cover. See "Replacing the Computer Cover" on page 96.

NOTICE:

To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer.

6 Connect your computer and devices to electrical outlets, and turn them on

7 When a message appears stating that memory size has changed, press <F1> to continue.

8 Log on to your computer.

9 Right-click the My Computer icon and click Properties.

10 Click the General tab.

11 To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

Removing Memory

CAUTION:


NOTICE:



2 Press out the securing clip at each end of the memory module connector.

3 Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

68


Cards

CAUTION:


NOTICE:


Your Dell™ computer provides the following slots for PCI and PCI Express cards:

• Two PCI card slots

• One PCI Express x1 card slot

PCI card

PCI Express x1 card

PCI Express x1 card slot

If you are installing or replacing an expansion card, follow the procedures in the next section. If you

are removing but not replacing an expansion card, see "Removing an Expansion Card" on page 72.

If you are replacing a card, remove the current driver for the card from the operating system.


69

Installing an Expansion Card


release tab card retention door alignment bar alignment guide filler bracket

2 Gently push the release tab on the inside of the card retention door to pivot the door open.

Because the door is captive, it will remain in the open position.

3 If you are installing a new card, remove the filler bracket to create a card-slot opening. Then

continue with step 5.

4 If you are replacing a card that is already installed in the computer, remove the card.

If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.

5 Prepare the card for installation.

See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.

CAUTION:

Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.

6 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.

70


not fully seated card fully seated card bracket within slot alignment guide bracket caught outside of slot alignment bar

7 Before you close the card retention door, ensure that:

• The tops of all cards and filler brackets are flush with the alignment bar.

• The notch in the top of the card or filler bracket fits around the alignment guide.

release tab card retention door


71

8 Close the card retention door by snapping it into place.

NOTICE:

Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment.

9 Connect any cables that should be attached to the card.

See the documentation for the card for information about the card’s cable connections.

NOTICE:


10 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.

11 If you installed a sound card: a Enter system setup, select Audio Controller, and then change the setting to Off (see

page 103).

b Connect external audio devices to the sound card’s connectors. Do not connect external audio devices to the microphone, speaker/headphone, or line-in connectors on the back panel.

12 If you installed an add-in network adapter and want to disable the integrated network adapter: a Enter system setup, select Network Controller, and then change the setting to Off (see

page 103).

b Connect the network cable to the add-in network adapter’s connectors. Do not connect the network cable to the integrated connector on the back panel.

13 Install any drivers required for the card as described in the card documentation.

Removing an Expansion Card


2 Gently push the release tab on the card retention door from the inside to pivot the door open.

Because the door is captive, it will remain in the open position.

3 If you are removing the card permanently, install a filler bracket in the empty card-slot opening.

If you need a filler bracket, contact Dell (see page 114).

NOTE:

Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer.

4 Close the card retention door by snapping it into place to secure the cards.

72


NOTICE:


5 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.

6 Remove the card’s driver from the operating system.

7 If you removed a sound card: a Enter system setup, select Audio Controller, and then change the setting to On (see

page 103).

b Connect external audio devices to the audio connectors on the back panel of the computer.

8 If you removed an add-in network connector: a Enter system setup, select Network Controller, and then change the setting to On (see

page 103).

b Connect the network cable to the integrated connector on the back panel of the computer.

Drive Panels

CAUTION:


CAUTION:



73

Removing the Drive Panel


sliding plate lever sliding plate drive panel

2 Grasp the sliding plate lever and push it towards the base of the computer until the drive panel snaps open.

NOTE:

This sliding plate secures and releases the drive panel and helps to secure the drives.

3 Pivot the drive panel outward and lift it from its side hinges.

4 Set the drive panel aside in a secure location.

74


Removing the Drive-Panel Insert

drive panel drive-panel insert latch drive-panel insert

1 Remove the drive panel.

2 Press the drive-panel insert latch inwards to unlatch it from the drive panel.

3 Pivot the drive-panel insert out and away from the drive panel.

4 Set the drive-panel insert aside in a secure location.

Replacing the Drive-Panel Insert

drive panel drive-panel insert latch drive-panel insert tab drive-panel insert center drive-panel tab

1 Slide the drive-panel insert tab under the center drive-panel tab.

2 Rotate the drive-panel insert into place and snap the drive-panel insert latch over the corresponding tab on the drive panel.


75

Replacing the Drive Panel


sliding plate lever sliding plate drive panel

76

2 Align the drive panel tabs with the side-door hinges.

3 Rotate the drive panel toward the computer until it snaps into place on the front panel.

4 Grasp the sliding plate lever and pull it towards the top of the computer, snapping it into the closed position to secure the drive panel.

Drives

Your computer supports a combination of these devices:

• Up to two serial ATA hard drives

• One FlexBay drive (floppy drive or Media Card Reader)

• Up to two CD or DVD drives


CD/DVD drive(s)

FlexBay for optional floppy drive or

Media Card Reader hard drive bay for second hard drive (optional)

Connect CD/DVD drives to the connector labeled "IDE" on the system board. Serial ATA hard drives should be connected to the connectors labeled "SATA0" or "SATA1" on the system board.

IDE Drive Addressing

When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is the master or boot device (drive 0), and the device attached to the middle connector on the interface cable is the slave device (drive 1). See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting.

Connecting Drive Cables

When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of the drive and to the system board.


77

Drive Interface Connectors

Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. Keyed connectors ensure that the pin-1 wire in the cable (indicated by the colored stripe along one edge of the IDE cable—serial

ATA cables do not use a colored stripe) goes to the pin-1 end of the connector. The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened “1” printed directly on the board or card.

NOTICE:

When you connect an IDE interface cable, do not place the colored stripe away from pin 1 of the connector. Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both.

Serial ATA Connector interface cable interface connector

Power Cable Connector

To connect a drive using the power cable, locate the power input connector on the system board.

power cable power input connector

78


Connecting and Disconnecting Drive Cables

When removing an IDE drive data cable, grasp the colored pull tab and pull until the connector detaches.

When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at each end.

Like IDE connectors, the serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.

Hard Drive

CAUTION:


CAUTION:


NOTICE:

To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.

NOTICE:

If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure.

Check the documentation for the drive to verify that it is configured for your computer.


79

Removing a Hard Drive


2 Disconnect the power and hard-drive cables from the drive.

serial ATA data cable power cable

3 Press in the blue tabs on each side of the drive towards each other and slide the drive up and out of the computer.

tabs (2) hard drive

80


Installing a Hard Drive

1 Unpack the replacement hard drive, and prepare it for installation.

2 Check the documentation for the drive to verify that it is configured for your computer.

NOTE: If your replacement hard drive does not have the plastic guide bracket attached, remove the bracket from the old drive by unsnapping it from the drive. Snap the bracket onto the new drive.

drive bracket rails (2)

3 Gently slide the drive into place until you hear a click or feel the drive securely installed.

4 Connect the power and hard-drive cables to the drive.

5 Check all connectors to be certain that they are properly cabled and firmly seated.

6 Replace the computer cover (page 96).


81

NOTICE:


7 Connect your computer and devices to electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Adding a Second Hard Drive (optional)

CAUTION:


CAUTION:


NOTICE:

To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.

1 Check the documentation for the drive to verify that it is configured for your computer.


3 Remove the plastic guide bracket from the inside of the hard-drive bay by gently pulling the bracket up and out of the bay.

4 Snap the bracket to the hard drive.

5 Gently slide the new drive (second hard drive) into place until you hear a click or feel the drive securely installed.

rail tabs (2) secondary hard drive in lower bay

82 primary hard drive in upper bay hard drive bay

6 Connect a power cable to the drive.

7 Connect the data cable to the drive and to the system board (see page 65).


Floppy Drive

CAUTION:


CAUTION:


NOTE:

If you are adding a floppy drive, see "Installing a Floppy Drive" on page 85.

Removing a Floppy Drive


2 Remove the drive panel (see page 74).

power cable data cable


83

3 Disconnect the power and data cables from the back of the floppy drive.

4 Grasp the sliding plate lever and push it towards the base of the computer; then, hold it in place while you slide the drive from the computer.

sliding plate lever sliding plate floppy drive

84


Installing a Floppy Drive

NOTE:

In the event that the replacement or new floppy drive does not have the shoulder screws, use the screws located within the drive panel insert.

drive screws (4)



3 If you are installing a new floppy drive rather than replacing a drive, remove the drive panel insert where you want the drive to be installed, and then attach the shoulder screws located in

the back of the drive panel insert to the drive (see page 75).

4 Gently slide the drive into place until you hear a click or feel the drive securely installed.

5 Attach the power and data cables to the floppy drive.

6 Connect the other end of the data cable to the connector labeled "FLOPPY" on the system

board (see page 65) and route the cable through the clip on the shroud.


85

power cable data cable

7 Check all cable connections and fold cables out of the way, to avoid blocking the fan and cooling vents.

8 Replace the drive panel (see page 76).

9 Replace the computer cover (see page 96).

NOTICE:

To connect a network cable, first plug the cable in to the network port or device, and then plug it in to the computer.

10 Connect your computer and devices to their electrical outlets, and turn them on.


11 Enter system setup (see page 103) and select the appropriate Diskette Drive option.

12 Verify that your computer works correctly by running the Dell Diagnostics (see page 51).

86


Media Card Reader

For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 20.

Removing a Media Card Reader

CAUTION:


NOTICE:




cable

*Media Card Reader

*

Not present on all computers.


87

3 Disconnect the USB cable on the back of the Media Card Reader from the FlexBay USB

connector on the system board (see page 65) and route the cable through the clip on the

shroud.

sliding plate lever sliding plate

Media Card Reader

4 Grasp the sliding plate lever and push it towards the base of the computer; then, hold it in place while you slide the Media Card Reader from the computer.



88


Installing a Media Card Reader

CAUTION:


NOTICE:



Media Card

Reader screws


3 Remove the Media Card Reader and bracket from its packaging.

4 Gently slide the Media Card Reader (which should not yet be connected to the FlexBay cable) into place until you hear a click or feel the Media Card Reader is securely installed.

5 Connect the USB cable on the back of the Media Card Reader to the front panel USB

connector on the system board (see page 65).

6 Connect the FlexBay USB cable to the back of the Media Card Reader.


89

Media Card Reader

FlexBay cable

7 Route the USB cable through the cable routing clip.


CD/DVD Drive

CAUTION:


CAUTION:


90


Removing a CD/DVD Drive



3 Disconnect the power and data cables from the back of the CD/DVD drive.

data cable power cable


91

4 Grasp the sliding plate lever and push it towards the base of the computer; then, hold it in place while you slide the CD/DVD drive from the computer.

sliding plate lever sliding plate

CD/DVD drive

Installing a CD/DVD Drive


2 If you are installing a new CD/DVD drive rather than replacing a CD/DVD drive, remove the

drive-panel insert (see page 75).

92


3 Gently slide the drive into place until you hear a click or feel the CD/DVD drive securely installed.

drive screws


93

4 Connect the power and data cables to the drive.

data cable power cable

94

5 Check all cable connections, and fold cables out of the way to avoid blocking the fan and cooling vents.



NOTICE:

To connect a network cable, first plug the cable in to the network port or device, and then plug it in to the computer.

8 Connect your computer and devices to their electrical outlets, and turn them on.


9 Enter system setup (see page 103) and select the appropriate Drive option.

10 Verify that your computer works correctly by running the Dell Diagnostics (see page 51).


Battery

Replacing the Battery

CAUTION:


NOTICE:


A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

CAUTION:

A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

To replace the battery:

1 Record all the screens in system setup (see page 103) so that you can restore the correct

settings in step 8.


3 Locate the battery socket (see page 65).

NOTICE:

If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.


95

5 Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.

battery battery socket


NOTICE:



8 Enter system setup (see page 103) and restore the settings you recorded in step 1.

9 Properly dispose of the old battery. See the Product Information Guide for battery disposal information.

Replacing the Computer Cover

CAUTION:


1 Ensure that all cables are connected, and fold cables out of the way.

Gently pull the power cables toward you so that they do not get caught underneath the drives.

2 Ensure that no tools or extra parts are left inside the computer.

3 Align the bottom of the cover with the tabs located along the bottom edge of the computer.

4 Using the tabs as leverage, rotate the cover downward and close.

5 Snap the cover into place by pulling back on the cover release latch, and then releasing the latch when the cover is seated.

96


6 Ensure that the cover is seated correctly before setting the computer upright.

NOTICE:




97

98


Appendix

Specifications

Processor

Processor type

Level 1 (L1) cache

Level 2 (L2) cache

Memory

Type

Memory connectors

Memory capacities

Minimum memory

Maximum memory

BIOS address

Computer Information

Chipset

RAID support

DMA channels

Interrupt levels

BIOS chip (NVRAM)

NIC

System clock

Intel

®

Pentium

®

4 with Hyper-Threading technology

NOTE:

Not all Pentium 4 processors support Hyper-Threading technology.

Intel Celeron

®

D processors

At least 16 KB

At least 256 KB (dependent upon your computer configuration) pipelined-burst, eight-way set associative, write-back SRAM

400- and 533-MHz DDR2 unbuffered SDRAM two

256 MB, 512 MB, or 1 GB non-ECC

256 MB

2 GB

F0000h

Intel 915GV

RAID 1 (mirroring) eight

24

4 Mb

Integrated network interface capable of 10/100 communication

800-MHz data rate

Appendix

99

Video

Type

Audio

Type

Expansion Bus

Bus type

Bus speed

Integrated

HDA 2

PCI 2.3

PCI Express x1

PCI: 33 MHz

PCI Express: 500 MB/s bidirectional speed

PCI connectors connector size two

120 pins connector data width (maximum) 32 bits

PCI Express connector connector size one x1

36 pins connector data width (maximum) 1 PCI Express lane

Drives

Externally accessible:

Available devices

Internally accessible one 3.5-inch drive bay (FlexBay) two 5.25-inch drive bays

Serial ATA drives (up to 2), floppy drive, USB memory devices, CD drive, CD-RW drive, DVD drive, DVD-RW drive, DVD and

CD-RW combo drive, and media reader two bays for 1-inch high hard drives

100

Appendix

Connectors

External connectors:

Video

Network adapter

USB

Audio

15-hole connector

RJ45 connector two front-panel and four back-panel USB 2.0-compliant connectors three connectors for line-in, line-out, and microphone; one frontpanel connector for headphones

System board connectors:

Primary IDE drive

Serial ATA

FlexBay Drive

Fan

PCI 2.3

PCI Express x1

40-pin connector on PCI local bus two 7-pin connectors

USB 10-pin header for optional floppy drive or optional Media

Card Reader (3.5-inch bay devices) one 5-pin connector two 120-pin connectors

36-pin connector

Controls and Lights

Power control

Power light

Hard-drive access light

Link integrity light (on integrated network adapter) push button green light — Blinking green in sleep state; solid green for power-on state.

amber light — Blinking amber indicates a problem with the power supply inside the computer. If the system cannot boot and there is a solid amber light, this indicates a problem with the system board

(see "Power Problems" on page 40).

green green light — A good connection exists between a 10-Mbps network and the computer.

orange light — A good connection exists between a 100-Mbps network and the computer.

off (no light) — The computer is not detecting a physical connection to the network.

yellow blinking light Activity light (on integrated network adapter)

Diagnostic lights

Standby power light

four lights on the front panel (see "Diagnostic Lights" on page 47.)

AUX_PWR on the system board

Appendix

101

Power

DC power supply:

Wattage

Heat dissipation

230 W

785 BTU/hr

NOTE:

Heat dissipation is calculated based upon the power supply wattage rating.

Voltage (see the safety instructions located in the Product Information

Guide for important voltage setting information) manual selection power supply — 90 to 135 V and 180 to 265 V at

50/60 Hz

Backup battery 3-V CR2032 lithium coin cell

Physical

Height

Width

Depth

Weight

Environmental

Temperature:

Operating

Storage

Relative humidity:

Operating

Storage

Maximum vibration:

Operating

Storage

Maximum shock:

Operating

Storage

41.4 cm (16.3 inches)

18.8 cm (7.4 inches)

45.7 cm (18.0 inches)

12.7 kg (28 lb.)

10° to 35°C (50° to 95°F)

–40° to 65°C (–40° to 149°F)

20% to 80% (noncondensing)

5% to 95% (noncondensing)

0.25 G at 3 to 200 Hz at 0.5 octave/min

0.5 G at 3 to 200 Hz at 1 octave/min bottom half-sine pulse with a change in velocity of 20 inches/sec

(50.8 cm/sec)

27-G faired square wave with a velocity change of 200 inches/sec

(508 cm/sec)

102

Appendix

Environmental (continued)

Altitude:

Operating

Storage

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10668 m (–50 to 35,000 ft)

System Setup

Overview

Use system setup as follows:

• To change the system configuration information after you add, change, or remove any hardware in your computer

• To set or change a user-selectable option such as the user password

• To read the current amount of memory or set the type of hard drive installed

Before you use system setup, it is recommended that you write down the system setup screen information for future reference.

NOTICE:

Unless you are an expert computer user, do not change the settings for this program. Certain changes can make your computer work incorrectly.

Entering System Setup


2 When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear.

3 Once this F2 prompt appears, press <F2> immediately.

NOTE:

The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must watch for it to display, and then press <F2>. If you press <F2> before you are prompted, this keystroke will be lost.

4 If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft

®

Windows

®

desktop. Then, shut down your computer (see page 57) and try again.

System Setup Screen

The system setup screen displays current or changeable configuration information for your computer. Information on the screen is divided into three areas: the options list, active options field, and key functions.

Appendix

103

Options List — This field appears on the left side of the system setup window. The field is a scrollable list containing features that define the configuration of your computer, including installed hardware, power conservation, and security features.

Option Field — This field contains information about each option. In this field you can view your current settings and make changes to your settings.

Use the right and left arrow keys to highlight an option. Press

<Enter> to make that selection active.

Scroll up and down the list with the up- and down-arrow keys. As an option is highlighted, the

Option Field displays more information about that option and the option’s current and available settings. By pressing <Enter> or the left and right arrow keys, you can toggle between a primary topic (collapsed) and subtopics

(expanded).

Key Functions — This field appears below the Option Field and lists keys and their functions within the active system setup field.

System Setup Options

NOTE:

Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed.

System

System Info

CPU Info

Lists system information such as the computer name, the BIOS version number and date, system tags, and other system-specific information.

NOTE:

The system name listed in the BIOS may not appear exactly as the name that appears on the computer or in the computer’s documentation.

Identifies whether the computer’s processor supports Hyper-Threading and lists the processor bus speed, processor ID, clock speed, and L2 cache.

104

Appendix

Memory Info

Date/Time

Boot Sequence

Indicates amount of installed memory, memory speed, channel mode (dual or single), and type of memory installed.

Displays current date and time settings.

The computer attempts to boot from the sequence of devices specified in this list.

NOTE:

If you insert a boot device and restart the computer, this option appears in the system setup menu. To boot from a USB memory device, select the USB device and move it so it becomes the first device in the list.

Drives

Diskette Drive Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off, USB, Internal, or Read Only.

Drives 0 through 1 Identifies the drives attached to the SATA connectors on the system board, and lists the capacity for hard drives.

SATA Operation Identifies and defines the SATA controller settings for RAID. You can set the SATA controller to RAID Autodetect/AHCI, RAID Autodetect/ATA, or RAID On.

Onboard Devices

Integrated NIC

Controller

Integrated Audio

Controller

You can set the NIC to On (default), Off, or On w/ PXE. When the On w/

PXE setting is active (available only for the future boot process), the computer prompts you to press <Ctrl><Alt><b>. Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server. If a boot routine is not available from the network server, the computer attempts to boot from the next device in the boot sequence list.

Enables or disables the onboard audio controller.

USB Controller

USB for FlexBay

Set to On (default) so that USB devices will be detected and supported in the operating system.

This field enables and disables the internal USB for FlexBay.

Off = Internal USB for FlexBay is disabled.

On = Internal USB for FlexBay is enabled.

The factory default setting is On.

NOTE:

This USB option appears only if a FlexBay device is installed.

Video

Primary Video

Video Memory Size

This setting specifies which video controller is primary when two video controllers are present on the computer.

Offering selectable options of 1MB and 8MB, this field configures the system memory allocation reserved for the integrated video controller.

Appendix

105

Performance

HyperThreading

Hard Drive

Acoustics

Security

Admin Password

System Password

Password Status

If your computer’s processor supports Hyper-Threading, this option appears in the Options List.

• Bypass (default) — Your computer does not test or change the current acoustics mode setting.

• Quiet — The hard drive operates at its most quiet setting.

• Suggested — The hard drive operates at the level suggested by the drive manufacturer.

• Performance — The hard drive operates at its maximum speed.

NOTE:

Switching to performance mode will cause the drive heads to move faster, causing the hard drive to be noisier. However, some drives may not see an increase in data transfer rates.

NOTE:

Changing the acoustics setting does not alter your hard drive image.

This section displays available system security options.

This option provides restricted access to the computer's system setup program in the same way that access to the system can be restricted with the System Password option.

Displays the current status of the system's password security feature and allows a new system password to be assigned and verified.

This option locks the system password field with the setup password. When the field is locked, you can no longer disable password security by pressing

<Ctrl><Enter> when the computer starts.

Power Management

AC Recovery

Auto Power On

Auto Power Time

Low Power Mode

Determines what happens when AC power is restored to the computer.

Sets the computer to automatically turn on. Choices are every day or every

Monday through Friday.

The default setting is Off.

This feature does not work if you turn off your computer using a power strip or surge protector.

Sets time to automatically turn on the computer.

Time is kept in the standard 12-hour format ( hours:minutes). Change the startup time by pressing the right- or left-arrow key to increase or decrease the numbers, or type numbers in both the date and time fields.

This feature does not work if you turn off your computer using a power strip or surge protector.

When Low Power Mode is selected, remote wakeup events no longer power up from Hibernate or Off.

106

Appendix

Remote Wake Up

Suspend Mode

This option allows the computer to power up when a NIC or Remote

Wakeup-capable modem receives a wake up signal.

On is the default setting. On w/ Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence.

NOTE:

Normally, the system can be powered up remotely from suspend mode, hibernate mode, or when powered off. When Low Power Mode (in the Power

Management menu) is enabled, the computer can only be powered up remotely from Suspend.

The options are S1, a suspend state where the computer is running in a lowpower mode, and S3, a standby state where the power is reduced or turned off for most components, however, system memory remains active.

Maintenance

CMOS Defaults

Event Log

POST Behavior

Fastboot

This setting restores the computer’s default settings.

Displays the system event log.

Numlock Key

POST Hotkeys

Keyboard Errors

When set to On (default), your computer starts more quickly because it skips certain configurations and tests.

This option involves the rightmost bank of keys on your keyboard. When set to On (default), this option activates the numeric and mathematical features shown at the top of each key. When set to Off, this option activates the cursor-control functions labeled on the bottom of each key.

This option allows you to specify the function keys to display on the screen when the computer starts.

This option disables or enables keyboard error reporting when the computer starts.

Boot Sequence

This feature allows you to change the boot sequence for devices.

Option Settings

• Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer, the computer generates an error message.

• Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is on the drive, the computer generates an error message.

• CD Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD has no operating system, the computer generates an error message.

Appendix

107

• USB Flash Device — Insert the memory device into a USB port and restart the computer.

When F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>. The

BIOS detects the device and adds the USB flash option to the boot menu.

NOTE:

To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the device documentation.

Changing Boot Sequence for the Current Boot

You can use this feature, for example, to restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive.

NOTE:

If you are booting to a USB floppy drive, you must first set Diskette Drive to OFF in system setup

(see page 103).

1 If you are booting to a USB device, connect the USB device to a USB connector (see

page 101).


3 When

F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>.

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft Windows desktop. Then shut down your computer (see page 57) and try again.

The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it.

4 At the bottom of the menu, enter the number of the device that is to be used for the current boot only.

For example, if you are booting to a USB memory key, highlight USB Flash Device and press

<Enter>.

NOTE:

To boot to a USB device, the device must be bootable. To ensure that a device is bootable, check the device documentation.

Changing Boot Sequence for Future Boots

1 Enter system setup (see page 103).

2 Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the menu.

NOTE:

Write down your current boot sequence in case you want to restore it.

3 Press the up- and down-arrow keys to move through the list of devices.

4 Press the spacebar to enable or disable a device (enabled devices have a checkmark).

5 Press plus (+) or minus (–) to move a selected device up or down the list.

108

Appendix

Clearing Forgotten Passwords

CAUTION:



RTCRST

PSWD

2 Locate the 3-pin password jumper (PSWD) on the system board (see page 65), and attach the

jumper plug to pins 2 and 3 to clear the password.

NOTE:

When you receive your computer, the jumper plug is attached to pins 1 and 2.

3 Close the computer cover (see page 96).

4 Connect your computer and monitor to electrical outlets, and turn them on.

5 After the Microsoft ®

Windows

®

desktop appears on your computer, shut down the computer

(see page 57).

6 Turn off the monitor and disconnect it from the electrical outlet.

7 Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board.

8 Open the computer cover (see page 62).

9 Locate the 3-pin password jumper (PSWD) on the system board (see page 65) and attach the

jumper to pins 1 and 2 to reenable the password feature.

10 Replacing the computer cover (see page 96).

Appendix

109

NOTICE:



Clearing CMOS Settings

CAUTION:



2 Reset the current CMOS settings: a

Locate the 3-pin CMOS jumper (RTCRST) on the system board (see page 65).

b c

Remove the jumper plug from pins 2 and 3.

Place the jumper plug on pins 1 and 2 and wait approximately five seconds.

d Replace the jumper plug on pins 2 and 3.


NOTICE:



Cleaning Your Computer

CAUTION:


Computer, Keyboard, and Monitor

CAUTION:

Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

• Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard.

NOTICE:

Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare coating.

• To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.

• Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent.

Do not soak the cloth or let water drip inside your computer or keyboard.

110

Appendix

Mouse

If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:

1 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.

2 Wipe the ball with a clean, lint-free cloth.

3 Blow carefully into the ball cage to dislodge dust and lint.

4 If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol.

5 Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers.

6 Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place.

Floppy Drive

NOTICE:

Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which prevents the drive from operating.

Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.

CDs and DVDs

NOTICE:

Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed air. Never touch the lens in the drive.

If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.

1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole.

NOTICE:

To prevent damaging the surface, do not wipe in a circular motion around the disc.

2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.

For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.

Appendix

111

112

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals

1

. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals,

Readyware, and Custom Factory Integration

2

.

1

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

2

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft

®

Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC

Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by

Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all thirdparty software and peripherals is provided by the original manufacturer of the product.

FCC Notices (U.S. Only)

Most Dell computer systems are classified by the Federal Communications Commission (FCC) as

Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If all labels carry an FCC

Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device.

Appendix

Once you have determined your system’s FCC classification, read the appropriate FCC notice.

Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.

This device must accept any interference received, including interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Appendix

113

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

• Product name: Dell Dimension 3100/E310

Model number: DCSM

Company name:

Dell Inc.

One Dell Way

Round Rock, Texas 78682 USA

512-338-4400

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

• support.dell.com (technical support)

• premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE:

Toll-free numbers are for use within the country for which they are listed.

NOTE:

In certain countries, technical support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the technical support number listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

114

Appendix

Country (City)

International Access Code

Country Code

City Code

Anguilla

Antigua and Barbuda

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Department Name or Service Area,

Website and E-Mail Address

General Support

General Support

Website: www.dell.com.ar

E-mail: [email protected]

E-mail for desktop and portable computers: [email protected]

E-mail for servers and EMC

® storage products: [email protected]

Customer Care

Aruba

Country Code: 61

City Code: 2

Tech Support

Tech Support Services

Sales

General Support

Australia (Sydney) E-mail (Australia): [email protected]

International Access Code: 0011 E-mail (New Zealand): [email protected]

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

Customer Care

Technical Support (portables and desktops)

Technical Support (servers and workstations)

Corporate Sales

Transaction Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 800-335-0031

1-800-805-5924

toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724

0-810-444-3355 toll-free: 800-1578

1-300-655-533 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-300-655-533 toll-free: 1-800-733-314 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341

Appendix

115

Country (City)


Country Code

City Code

Austria (Vienna)


Country Code: 43

City Code: 1

Bahamas

Barbados

Belgium (Brussels)


Country Code: 32

City Code: 2

Bermuda

Bolivia

Brazil


Country Code: 55

City Code: 51

British Virgin Islands



Website: support.euro.dell.com


Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

General Support

General Support


E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/

Technical Support for XPS portable computers only

Technical Support for all other Dell computers

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

General Support

General Support

Website: www.dell.com/br

Customer Support, Technical Support


Customer Care Fax

Sales

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00 toll-free: 1-866-278-6818

1-800-534-3066

02 481 92 96

02 481 92 88

02 481 92 95

02 713 15 .65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671 toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390 toll-free: 1-866-278-6820

116

Appendix

Country (City)


Country Code

City Code

Brunei

Country Code: 673

Canada (North York, Ontario)


Cayman Islands

Chile (Santiago)

Country Code: 56

City Code: 2



Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Technical Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

General Support

Sales, Customer Support, and Technical Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

604 633 4966

604 633 4949

604 633 4955 toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757

1-877-335-5767 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541 toll-free: 1230-020-4823

Appendix

117

Country (City)


Country Code

City Code

China (Xiamen)

Country Code: 86

City Code: 592

Colombia

Costa Rica



Technical Support website: support.dell.com.cn

Technical Support E-mail: [email protected]

Customer Care E-mail: [email protected]


Technical Support (Dell™ Dimension™ and

Inspiron)

Technical Support (OptiPlex™, Latitude™, and

Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, switches, routers, and so on)

Technical Support (printers)

Customer Care

Customer Care Fax


Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and

Education

Large Corporate Accounts East

Large Corporate Accounts East Government and

Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

592 818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060

592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

118

Appendix

Country (City)


Country Code

City Code

Czech Republic (Prague)


Country Code: 420

Denmark (Copenhagen)


Country Code: 45

Dominica

Dominican Republic

Ecuador

El Salvador

Finland (Helsinki)


Country Code: 358

City Code: 9





Technical Support

Customer Care

Fax

Tech Fax

Switchboard


E-mail: support.euro.dell.com/dk/da/emaildell/



Customer Care (Relational)


Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

General Support

General Support

General Support

General Support


E-mail: support.euro.dell.com/fi/fi/emaildell/

Technical Support

Customer Care

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

22537 2727

22537 2707

22537 2714

22537 2728

22537 2711

7010 0074

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001 toll-free: 1-866-278-6821

1-800-148-0530 toll-free: 999-119

01-899-753-0777

09 253 313 60

09 253 313 38

09 253 313 99

09 253 313 00

Appendix

119

Country (City)


Country Code

City Code

France (Paris) (Montpellier)


Country Code: 33

City Codes: (1) (4)

Germany (Langen)


Country Code: 49

City Code: 6103




E-mail: support.euro.dell.com/fr/fr/emaildell/




Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax






Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

0825 387 129

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 00

01 55 94 71 01

06103 766-7222

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

120

Appendix

Country (City)


Country Code

City Code

Greece


Country Code: 30

Grenada

Guatemala

Guyana

Hong Kong


Country Code: 852

India




E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

General Support

General Support

General Support

Website: support.ap.dell.com

Technical Support E-mail: [email protected]

Technical Support (Dimension and Inspiron)

Technical Support (OptiPlex, Latitude, and Dell

Precision)

Technical Support (PowerApp™, PowerEdge™,

PowerConnect™, and PowerVault™)

Customer Care

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Technical Support

Sales (Large Corporate Accounts)

Sales (Home and Small Business)

Area Codes,

Local Numbers, and

Toll-Free Numbers

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812 toll-free: 1-866-540-3355

1-800-999-0136 toll-free: 1-877-270-4609

2969 3188

2969 3191

2969 3196

3416 0910

3416 0907

3416 0908

3416 0912

2969 3105

1600 33 8045

1600 33 8044

1600 33 8046

Appendix

121

Country (City)


Country Code

City Code

Ireland (Cherrywood)


Country Code: 353

City Code: 1

Italy (Milan)


Country Code: 39

City Code: 02

Jamaica







U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard


E-mail: support.euro.dell.com/it/it/emaildell/


Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

General Support (dial from within Jamaica only)

Area Codes,

Local Numbers, and

Toll-Free Numbers

1850 200 722

1850 543 543

0870 908 0800

01 204 4014

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

122

Appendix

Country (City)


Country Code

City Code

Japan (Kawasaki)


Country Code: 81

City Code: 44

Korea (Seoul)


Country Code: 82

City Code: 2



Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension and Inspiron)

Technical Support outside of Japan (Dimension and

Inspiron)

Technical Support (Dell Precision, OptiPlex, and

Latitude)

Technical Support outside of Japan (Dell Precision,

OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers)

Technical Support outside of Japan (PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Large Corporate Accounts Sales (over 3500 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Technical Support

Sales


Fax

Switchboard

Technical Support (Electronics and Accessories)

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 0120-198-498

81-44-556-4162 toll-free: 0120-198-226

81-44-520-1435 toll-free:0120-198-433

81-44-556-3894 toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600

604 633 4949

2194-6202

2194-6000 toll-free: 080-200-3801

Appendix

123

Country (City)


Country Code

City Code

Latin America



Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg


Country Code: 352

Macao

Country Code: 853

Malaysia (Penang)


Country Code: 60

City Code: 4



Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Technical Support

Customer Service (Xiamen, China)

Transaction Sales (Xiamen, China)


Technical Support (Dell Precision, OptiPlex, and

Latitude)

Technical Support (Dimension, Inspiron, and

Electronics and Accessories)

Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)


Transaction Sales

Corporate Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600 or 512 728-3772

3420808075 toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00 toll-free: 0800 105

34 160 910

29 693 115 toll-free: 1 800 88 0193 toll-free: 1 800 88 1306 toll-free: 1800 88 1386

04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213

124

Appendix

Country (City)


Country Code

City Code

Mexico


Country Code: 52



Customer Technical Support

Sales

Customer Service

Main

Montserrat

Netherlands Antilles

Netherlands (Amsterdam)


Country Code: 31

City Code: 20

New Zealand


Country Code: 64

General Support

General Support






Relational Customer Care

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

E-mail (New Zealand): [email protected]

E-mail (Australia): [email protected]

Technical Support (for desktop and portable computers)

Technical Support (for servers and workstations)


Government and Business

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822

001-800-882-1519

020 674 45 94

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50 toll-free: 0800 446 255 toll-free: 0800 443 563

0800 446 255

0800 444 617

0800 441 567

0800 441 566

Appendix

125

Country (City)


Country Code

City Code

Nicaragua

Norway (Lysaker)


Country Code: 47

Panama

Peru

Poland (Warsaw)


Country Code: 48

City Code: 22

Portugal


Country Code: 351



General Support


E-mail: support.euro.dell.com/no/no/emaildell/

Technical Support



Switchboard

Fax Switchboard

General Support

General Support



Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard


E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support

Customer Care

Sales

Puerto Rico

St. Kitts and Nevis

Fax

General Support

General Support

St. Lucia General Support

St. Vincent and the Grenadines General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-800-220-1006

671 16882

671 17575

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 999

57 95 806

57 95 998

57 95 999

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

21 424 01 12

1-800-805-7545 toll-free: 1-877-441-4731

1-800-882-1521 toll-free: 1-877-270-4609

126

Appendix

Country (City)


Country Code

City Code

Singapore (Singapore)


Country Code: 65

Slovakia (Prague)


Country Code: 421

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific

Countries




Technical Support (Dimension, Inspiron, and

Electronics and Accessories)


Precision)




Transaction Sales

Corporate Sales



Technical Support

Customer Care

Fax

Tech Fax

Switchboard (Sales)



Gold Queue

Technical Support

Customer Care

Sales

Fax

Switchboard

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1800 394 7430 toll-free: 1800 394 7488 toll-free: 1800 394 7478

604 633 4949 toll-free: 1 800 394 7412 toll-free: 1 800 394 7419

02 5441 5727

420 22537 2707

02 5441 8328

02 5441 8328

02 5441 7585

011 709 7713

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

Appendix

127

Country (City)


Country Code

City Code

Spain (Madrid)


Country Code: 34

City Code: 91

Sweden (Upplands Vasby)


Country Code: 46

City Code: 8

Switzerland (Geneva)


Country Code: 41

City Code: 22




E-mail: support.euro.dell.com/es/es/emaildell/


Technical Support

Customer Care

Sales

Switchboard

Fax

Corporate

Technical Support

Customer Care

Switchboard

Fax


E-mail: support.euro.dell.com/se/sv/emaildell/

Technical Support



Employee Purchase Program (EPP) Support


Sales



E-mail for French-speaking HSB and Corporate

Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business)

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

128

Appendix

Area Codes,

Local Numbers, and

Toll-Free Numbers

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01

902 100 130

902 118 540

902 118 541

902 118 541

902 118 539

902 100 130

902 115 236

91 722 92 00

91 722 95 83

08 590 05 199

08 590 05 642

08 587 70 527

20 140 14 44

08 590 05 594

08 590 05 185

Country (City)


Country Code

City Code

Taiwan


Country Code: 886

Thailand


Country Code: 66

Trinidad/Tobago

Turks and Caicos Islands





Technical Support (OptiPlex, Latitude, Inspiron,

Dimension, and Electronics and Accessories)



Transaction Sales

Corporate Sales



Precision)




Corporate Sales

Transaction Sales

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 00801 86 1011 toll-free: 00801 60 1256 toll-free: 00801 65 1228 toll-free: 00801 651 227 toll-free: 1800 0060 07 toll-free: 1800 0600 09

604 633 4949 toll-free: 1800 006 009 toll-free: 1800 006 006

1-800-805-8035 toll-free: 1-866-540-3355

Appendix

129

Country (City)


Country Code

City Code

U.K. (Bracknell)


Country Code: 44

City Code: 1344

Uruguay




Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp


Technical Support (Corporate/Preferred

Accounts/PAD [1000+ employees])

Technical Support (direct and general)

Global Accounts Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees)

Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Home and Small Business Sales

Corporate/Public Sector Sales

Home and Small Business Fax

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

0870 908 0500

0870 908 0800

01344 373 186

0870 906 0010

01344 373 185

0870 906 0010

01344 373 193

01344 373 199

01344 373 194

0870 907 4000

01344 860 456

0870 907 4006 toll-free: 000-413-598-2521

130

Appendix

Country (City)


Country Code

City Code

U.S.A. (Austin, Texas)


Country Code: 1



Automated Order-Status Service

AutoTech (portable and desktop computers)

Consumer (Home and Home Office)

Technical Support

Customer Service

DellNet™ Service and Support

U.S. Virgin Islands

Venezuela

Employee Purchase Program (EPP) Customers

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts [DPA])

Business

Customer Service and Technical Support


Printers and Projectors Technical Support

Public (government, education, and healthcare)

Customer Service and Technical Support


Dell Sales

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax

Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet

(1-877-335-5638) toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-822-8965 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY

(1-877-335-5889)

1-877-673-3355

8001-3605

Appendix

131

132

Appendix

Index

A

audio. See sound

B battery

problems, 31

replacing, 95

BIOS, 103

boot sequence

about, 107

changing, 108

option settings, 107

booting

to a USB device, 108

C cards

installing PCI, 70

PCI, 69

PCI Express, 69

PCI Express slots, 62

PCI slots, 62

removing PCI, 72

slots, 62, 69

types supported, 69

CD/DVD drive

activity light, 59 eject button, 59

CD/DVD drive (continued)

installing, 92

problems, 32

removing, 91

CD-RW drive

problems, 32

CDs, 18

playing, 16

Check Disk, 33

CMOS settings

clearing, 110

computer

components inside, 64

crashes, 36-37

inside view, 64

restore to previous state, 54

stops responding, 36

connectors

center/LFE, 61

headphone, 60

line-in, 61 line-out, 61 microphone, 61

network adapter, 62

power, 61 sound, 61 surround, 61

USB, 60-61

VGA, 62 video, 62

copying CDs

general information, 18

helpful tips, 20

how to, 18

copying DVDs

general information, 18

helpful tips, 20

how to, 18

cover

removing, 62

replacing, 96

D

Dell

contacting, 114

support policy, 112

support site, 10

Dell Diagnostics, 50

Dell Premier Support website, 9

diagnostic lights, 47

diagnostics

Dell, 50

lights, 47, 60

documentation

End User License

Agreement, 9 ergonomics, 9

online, 10

Index 133

134 Index documentation (continued)

Product Information Guide, 9 regulatory, 9 safety, 9 warranty, 9

drive panel, 60, 73

removing, 74

replacing, 76

drive-panel insert

removing, 75 replacing, 75

drivers

about, 51

identifying, 52

drives, 76

hard drive, 79

installing CD/DVD, 92

installing floppy, 85

installing hard drive, 81

problems, 31

removing CD/DVD, 91

removing floppy, 83

removing hard drive, 80

second hard drive, 82

serial ATA, 79

DVD drive

problems, 32

DVDs, 18

playing, 16

E e-mail

problems, 33

End User License

Agreement, 9 ergonomics information, 9

error messages


troubleshooting, 34

F

Files and Settings Transfer

Wizard, 30

Flex Bay drive

Media Card Reader, 59

floppy drive

installing, 85

removing, 83

H hard drive

activity light, 60

installing, 81

installing second, 82

problems, 33

removing, 80

hardware


Hardware Troubleshooter, 53

headphone

connector, 60

Help and Support Center, 11

help file

Windows Help and Support

Center, 11

hibernate mode, 23, 25

Hyper-Threading, 30

I installing parts

before you begin, 57 recommended tools, 57 turning off your computer, 57

Internet

connection, about, 14 connection, options, 14

connection, setting up, 15

problems, 33

K keyboard

problems, 36

L labels

Microsoft Windows, 10

Service Tag, 10, 60

latch release

cover, 59

lights

diagnostic, 47, 60 front of computer, 47

hard drive activity, 60

M

Media Card Reader

installing, 87, 89

problems, 35

removing, 87

using, 20

134 Index

memory

DDR2 overview, 66 installation guidelines, 66

installing, 67

problems, 38

removing, 68

type supported, 65

messages

error, 34

microphone

connector, 61

Microsoft Windows label, 10

modem

problems, 33

monitor

blank, 44

hard to read, 45

motherboard. See system

board mouse

problems, 39

N network

connector, 62

Network Setup Wizard, 22

problems, 40

setting up, 21


O operating system

reinstalling Windows XP, 54

P password

clearing, 109 jumper, 109

PCI cards

installing, 70

removing, 72

playing CDs and DVDs, 16

power

button, 60

connector, 61

conserving, 22

hibernate mode, 23, 25

managing, 22

options, 23

options, advanced, 24

options, hibernate, 25

options, schemes, 24

problems, 40

standby mode, 23

power light

conditions, 40

Power Options Properties, 23

printer

cable, 13 connecting, 13

problems, 41

setting up, 13

USB, 13

problems

battery, 31

blue screen, 37

CD drive, 32

CD-RW drive, 32

computer crashes, 36-37

computer stops responding, 36

problems (continued)



drives, 31

DVD drive, 32

e-mail, 33

error messages, 34

general, 36

hard drive, 33

Internet, 33

keyboard, 36

Media Card Reader, 35

memory, 38

modem, 33

monitor is blank, 44

monitor is hard to read, 45

mouse, 39

network, 40 power, 40 power light conditions, 40

printer, 41

program crashes, 37 program stops responding, 37 programs and Windows compatibility, 37

restore to previous state, 53-54

scanner, 42

screen is blank, 44

screen is hard to read, 45

software, 37-38

sound and speakers, 43

technical support policy, 112

troubleshooting tips, 31

volume adjusting, 43

Product Information Guide, 9

Program Compatibility

Wizard, 37

Index 135

136 Index

R

regulatory information, 9

reinstalling

Windows XP, 54

ResourceCD


S

safety instructions, 9

SATA. See

serial ATA scanner

problems, 42

serial ATA, 79

Service Tag, 10, 60

settings

system setup, 103

software

Hyper-Threading, 30

problems, 37-38

sound

problems, 43 volume, 43

sound connectors, 61

speaker

problems, 43 volume, 43

specifications

audio, 100

computer information, 99

connectors, 101 controls and lights, 101

specifications (continued)

drives, 100

environmental, 102

expansion bus, 100

memory, 99

physical, 102 power, 102

processor, 99 technical, 99

video, 100

standby mode, 23

support

contacting Dell, 114

policy, 112

support website, 10

system board, 65

System Restore, 53-54

system setup

about, 103 entering, 103

options, 104

screens, 103

troubleshooting (continued)

restore to previous state, 53-54

tips, 31

U

USB

booting to devices, 108

connectors, 60-61

V

vents, 60 front panel, 60

VGA

connector, 62

video

connector, 62

volume

adjusting, 43

T technical support

policy, 112

transferring information to a new computer, 30

troubleshooting





W

warranty information, 9

Windows XP

Device Driver Rollback, 52


Wizard, 30



Hyper-Threading, 30



Wizard, 37

136 Index

Windows XP (continued)

reinstalling, 54

scanner, 43

System Restore, 53-54

wizards


Wizard, 30



Wizard, 37

Index 137

138 Index

138 Index

No results