Appendix. Dell E310, 3100, Dimension 3100

Appendix

Specifications

Processor

Processor type

Level 1 (L1) cache

Level 2 (L2) cache

Memory

Type

Memory connectors

Memory capacities

Minimum memory

Maximum memory

BIOS address

Computer Information

Chipset

RAID support

DMA channels

Interrupt levels

BIOS chip (NVRAM)

NIC

System clock

Intel

®

Pentium

®

4 with Hyper-Threading technology

NOTE:

Not all Pentium 4 processors support Hyper-Threading technology.

Intel Celeron

®

D processors

At least 16 KB

At least 256 KB (dependent upon your computer configuration) pipelined-burst, eight-way set associative, write-back SRAM

400- and 533-MHz DDR2 unbuffered SDRAM two

256 MB, 512 MB, or 1 GB non-ECC

256 MB

2 GB

F0000h

Intel 915GV

RAID 1 (mirroring) eight

24

4 Mb

Integrated network interface capable of 10/100 communication

800-MHz data rate

Appendix

99

Video

Type

Audio

Type

Expansion Bus

Bus type

Bus speed

Integrated

HDA 2

PCI 2.3

PCI Express x1

PCI: 33 MHz

PCI Express: 500 MB/s bidirectional speed

PCI connectors connector size two

120 pins connector data width (maximum) 32 bits

PCI Express connector connector size one x1

36 pins connector data width (maximum) 1 PCI Express lane

Drives

Externally accessible:

Available devices

Internally accessible one 3.5-inch drive bay (FlexBay) two 5.25-inch drive bays

Serial ATA drives (up to 2), floppy drive, USB memory devices, CD drive, CD-RW drive, DVD drive, DVD-RW drive, DVD and

CD-RW combo drive, and media reader two bays for 1-inch high hard drives

100

Appendix

Connectors

External connectors:

Video

Network adapter

USB

Audio

15-hole connector

RJ45 connector two front-panel and four back-panel USB 2.0-compliant connectors three connectors for line-in, line-out, and microphone; one frontpanel connector for headphones

System board connectors:

Primary IDE drive

Serial ATA

FlexBay Drive

Fan

PCI 2.3

PCI Express x1

40-pin connector on PCI local bus two 7-pin connectors

USB 10-pin header for optional floppy drive or optional Media

Card Reader (3.5-inch bay devices) one 5-pin connector two 120-pin connectors

36-pin connector

Controls and Lights

Power control

Power light

Hard-drive access light

Link integrity light (on integrated network adapter) push button green light — Blinking green in sleep state; solid green for power-on state.

amber light — Blinking amber indicates a problem with the power supply inside the computer. If the system cannot boot and there is a solid amber light, this indicates a problem with the system board

(see "Power Problems" on page 40).

green green light — A good connection exists between a 10-Mbps network and the computer.

orange light — A good connection exists between a 100-Mbps network and the computer.

off (no light) — The computer is not detecting a physical connection to the network.

yellow blinking light Activity light (on integrated network adapter)

Diagnostic lights

Standby power light

four lights on the front panel (see "Diagnostic Lights" on page 47.)

AUX_PWR on the system board

Appendix

101

Power

DC power supply:

Wattage

Heat dissipation

230 W

785 BTU/hr

NOTE:

Heat dissipation is calculated based upon the power supply wattage rating.

Voltage (see the safety instructions located in the Product Information

Guide for important voltage setting information) manual selection power supply — 90 to 135 V and 180 to 265 V at

50/60 Hz

Backup battery 3-V CR2032 lithium coin cell

Physical

Height

Width

Depth

Weight

Environmental

Temperature:

Operating

Storage

Relative humidity:

Operating

Storage

Maximum vibration:

Operating

Storage

Maximum shock:

Operating

Storage

41.4 cm (16.3 inches)

18.8 cm (7.4 inches)

45.7 cm (18.0 inches)

12.7 kg (28 lb.)

10° to 35°C (50° to 95°F)

–40° to 65°C (–40° to 149°F)

20% to 80% (noncondensing)

5% to 95% (noncondensing)

0.25 G at 3 to 200 Hz at 0.5 octave/min

0.5 G at 3 to 200 Hz at 1 octave/min bottom half-sine pulse with a change in velocity of 20 inches/sec

(50.8 cm/sec)

27-G faired square wave with a velocity change of 200 inches/sec

(508 cm/sec)

102

Appendix

Environmental (continued)

Altitude:

Operating

Storage

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10668 m (–50 to 35,000 ft)

System Setup

Overview

Use system setup as follows:

• To change the system configuration information after you add, change, or remove any hardware in your computer

• To set or change a user-selectable option such as the user password

• To read the current amount of memory or set the type of hard drive installed

Before you use system setup, it is recommended that you write down the system setup screen information for future reference.

NOTICE:

Unless you are an expert computer user, do not change the settings for this program. Certain changes can make your computer work incorrectly.

Entering System Setup

1 Turn on (or restart) your computer.

2 When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear.

3 Once this F2 prompt appears, press <F2> immediately.

NOTE:

The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must watch for it to display, and then press <F2>. If you press <F2> before you are prompted, this keystroke will be lost.

4 If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft

®

Windows

®

desktop. Then, shut down your computer (see page 57) and try again.

System Setup Screen

The system setup screen displays current or changeable configuration information for your computer. Information on the screen is divided into three areas: the options list, active options field, and key functions.

Appendix

103

Options List — This field appears on the left side of the system setup window. The field is a scrollable list containing features that define the configuration of your computer, including installed hardware, power conservation, and security features.

Option Field — This field contains information about each option. In this field you can view your current settings and make changes to your settings.

Use the right and left arrow keys to highlight an option. Press

<Enter> to make that selection active.

Scroll up and down the list with the up- and down-arrow keys. As an option is highlighted, the

Option Field displays more information about that option and the option’s current and available settings. By pressing <Enter> or the left and right arrow keys, you can toggle between a primary topic (collapsed) and subtopics

(expanded).

Key Functions — This field appears below the Option Field and lists keys and their functions within the active system setup field.

System Setup Options

NOTE:

Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed.

System

System Info

CPU Info

Lists system information such as the computer name, the BIOS version number and date, system tags, and other system-specific information.

NOTE:

The system name listed in the BIOS may not appear exactly as the name that appears on the computer or in the computer’s documentation.

Identifies whether the computer’s processor supports Hyper-Threading and lists the processor bus speed, processor ID, clock speed, and L2 cache.

104

Appendix

Memory Info

Date/Time

Boot Sequence

Indicates amount of installed memory, memory speed, channel mode (dual or single), and type of memory installed.

Displays current date and time settings.

The computer attempts to boot from the sequence of devices specified in this list.

NOTE:

If you insert a boot device and restart the computer, this option appears in the system setup menu. To boot from a USB memory device, select the USB device and move it so it becomes the first device in the list.

Drives

Diskette Drive Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off, USB, Internal, or Read Only.

Drives 0 through 1 Identifies the drives attached to the SATA connectors on the system board, and lists the capacity for hard drives.

SATA Operation Identifies and defines the SATA controller settings for RAID. You can set the SATA controller to RAID Autodetect/AHCI, RAID Autodetect/ATA, or RAID On.

Onboard Devices

Integrated NIC

Controller

Integrated Audio

Controller

You can set the NIC to On (default), Off, or On w/ PXE. When the On w/

PXE setting is active (available only for the future boot process), the computer prompts you to press <Ctrl><Alt><b>. Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server. If a boot routine is not available from the network server, the computer attempts to boot from the next device in the boot sequence list.

Enables or disables the onboard audio controller.

USB Controller

USB for FlexBay

Set to On (default) so that USB devices will be detected and supported in the operating system.

This field enables and disables the internal USB for FlexBay.

Off = Internal USB for FlexBay is disabled.

On = Internal USB for FlexBay is enabled.

The factory default setting is On.

NOTE:

This USB option appears only if a FlexBay device is installed.

Video

Primary Video

Video Memory Size

This setting specifies which video controller is primary when two video controllers are present on the computer.

Offering selectable options of 1MB and 8MB, this field configures the system memory allocation reserved for the integrated video controller.

Appendix

105

Performance

HyperThreading

Hard Drive

Acoustics

Security

Admin Password

System Password

Password Status

If your computer’s processor supports Hyper-Threading, this option appears in the Options List.

• Bypass (default) — Your computer does not test or change the current acoustics mode setting.

• Quiet — The hard drive operates at its most quiet setting.

• Suggested — The hard drive operates at the level suggested by the drive manufacturer.

• Performance — The hard drive operates at its maximum speed.

NOTE:

Switching to performance mode will cause the drive heads to move faster, causing the hard drive to be noisier. However, some drives may not see an increase in data transfer rates.

NOTE:

Changing the acoustics setting does not alter your hard drive image.

This section displays available system security options.

This option provides restricted access to the computer's system setup program in the same way that access to the system can be restricted with the System Password option.

Displays the current status of the system's password security feature and allows a new system password to be assigned and verified.

This option locks the system password field with the setup password. When the field is locked, you can no longer disable password security by pressing

<Ctrl><Enter> when the computer starts.

Power Management

AC Recovery

Auto Power On

Auto Power Time

Low Power Mode

Determines what happens when AC power is restored to the computer.

Sets the computer to automatically turn on. Choices are every day or every

Monday through Friday.

The default setting is Off.

This feature does not work if you turn off your computer using a power strip or surge protector.

Sets time to automatically turn on the computer.

Time is kept in the standard 12-hour format ( hours:minutes). Change the startup time by pressing the right- or left-arrow key to increase or decrease the numbers, or type numbers in both the date and time fields.

This feature does not work if you turn off your computer using a power strip or surge protector.

When Low Power Mode is selected, remote wakeup events no longer power up from Hibernate or Off.

106

Appendix

Remote Wake Up

Suspend Mode

This option allows the computer to power up when a NIC or Remote

Wakeup-capable modem receives a wake up signal.

On is the default setting. On w/ Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence.

NOTE:

Normally, the system can be powered up remotely from suspend mode, hibernate mode, or when powered off. When Low Power Mode (in the Power

Management menu) is enabled, the computer can only be powered up remotely from Suspend.

The options are S1, a suspend state where the computer is running in a lowpower mode, and S3, a standby state where the power is reduced or turned off for most components, however, system memory remains active.

Maintenance

CMOS Defaults

Event Log

POST Behavior

Fastboot

This setting restores the computer’s default settings.

Displays the system event log.

Numlock Key

POST Hotkeys

Keyboard Errors

When set to On (default), your computer starts more quickly because it skips certain configurations and tests.

This option involves the rightmost bank of keys on your keyboard. When set to On (default), this option activates the numeric and mathematical features shown at the top of each key. When set to Off, this option activates the cursor-control functions labeled on the bottom of each key.

This option allows you to specify the function keys to display on the screen when the computer starts.

This option disables or enables keyboard error reporting when the computer starts.

Boot Sequence

This feature allows you to change the boot sequence for devices.

Option Settings

• Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer, the computer generates an error message.

• Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is on the drive, the computer generates an error message.

• CD Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD has no operating system, the computer generates an error message.

Appendix

107

• USB Flash Device — Insert the memory device into a USB port and restart the computer.

When F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>. The

BIOS detects the device and adds the USB flash option to the boot menu.

NOTE:

To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the device documentation.

Changing Boot Sequence for the Current Boot

You can use this feature, for example, to restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive.

NOTE:

If you are booting to a USB floppy drive, you must first set Diskette Drive to OFF in system setup

(see page 103).

1 If you are booting to a USB device, connect the USB device to a USB connector (see

page 101).

2 Turn on (or restart) your computer.

3 When

F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>.

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft Windows desktop. Then shut down your computer (see page 57) and try again.

The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it.

4 At the bottom of the menu, enter the number of the device that is to be used for the current boot only.

For example, if you are booting to a USB memory key, highlight USB Flash Device and press

<Enter>.

NOTE:

To boot to a USB device, the device must be bootable. To ensure that a device is bootable, check the device documentation.

Changing Boot Sequence for Future Boots

1 Enter system setup (see page 103).

2 Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the menu.

NOTE:

Write down your current boot sequence in case you want to restore it.

3 Press the up- and down-arrow keys to move through the list of devices.

4 Press the spacebar to enable or disable a device (enabled devices have a checkmark).

5 Press plus (+) or minus (–) to move a selected device up or down the list.

108

Appendix

Clearing Forgotten Passwords

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

1 Follow the procedures in "Before You Begin" on page 57.

RTCRST

PSWD

2 Locate the 3-pin password jumper (PSWD) on the system board (see page 65), and attach the

jumper plug to pins 2 and 3 to clear the password.

NOTE:

When you receive your computer, the jumper plug is attached to pins 1 and 2.

3 Close the computer cover (see page 96).

4 Connect your computer and monitor to electrical outlets, and turn them on.

5 After the Microsoft ®

Windows

®

desktop appears on your computer, shut down the computer

(see page 57).

6 Turn off the monitor and disconnect it from the electrical outlet.

7 Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board.

8 Open the computer cover (see page 62).

9 Locate the 3-pin password jumper (PSWD) on the system board (see page 65) and attach the

jumper to pins 1 and 2 to reenable the password feature.

10 Replacing the computer cover (see page 96).

Appendix

109

NOTICE:

To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer.

11 Connect your computer and devices to electrical outlets, and turn them on.

Clearing CMOS Settings

CAUTION:


1 Follow the procedures in "Before You Begin" on page 57.

2 Reset the current CMOS settings: a

Locate the 3-pin CMOS jumper (RTCRST) on the system board (see page 65).

b c

Remove the jumper plug from pins 2 and 3.

Place the jumper plug on pins 1 and 2 and wait approximately five seconds.

d Replace the jumper plug on pins 2 and 3.

3 Replace the computer cover (see page 96).

NOTICE:

To connect a network cable, first plug the cable into the network port or device, and then plug it into the computer.

4 Connect your computer and devices to electrical outlets, and turn them on.

Cleaning Your Computer

CAUTION:


Computer, Keyboard, and Monitor

CAUTION:

Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

• Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard.

NOTICE:

Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare coating.

• To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.

• Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent.

Do not soak the cloth or let water drip inside your computer or keyboard.

110

Appendix

Mouse

If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:

1 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.

2 Wipe the ball with a clean, lint-free cloth.

3 Blow carefully into the ball cage to dislodge dust and lint.

4 If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol.

5 Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers.

6 Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place.

Floppy Drive

NOTICE:

Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which prevents the drive from operating.

Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.

CDs and DVDs

NOTICE:

Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed air. Never touch the lens in the drive.

If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.

1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole.

NOTICE:

To prevent damaging the surface, do not wipe in a circular motion around the disc.

2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.

For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.

Appendix

111

112

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals

1

. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals,

Readyware, and Custom Factory Integration

2

.

1

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

2

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft

®

Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC

Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by

Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all thirdparty software and peripherals is provided by the original manufacturer of the product.

FCC Notices (U.S. Only)

Most Dell computer systems are classified by the Federal Communications Commission (FCC) as

Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If all labels carry an FCC

Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device.

Appendix

Once you have determined your system’s FCC classification, read the appropriate FCC notice.

Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.

This device must accept any interference received, including interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Appendix

113

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

• Product name: Dell Dimension 3100/E310

Model number: DCSM

Company name:

Dell Inc.

One Dell Way

Round Rock, Texas 78682 USA

512-338-4400

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

• support.dell.com (technical support)

• premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE:

Toll-free numbers are for use within the country for which they are listed.

NOTE:

In certain countries, technical support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the technical support number listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

114

Appendix

Country (City)

International Access Code

Country Code

City Code

Anguilla

Antigua and Barbuda

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Department Name or Service Area,

Website and E-Mail Address

General Support

General Support

Website: www.dell.com.ar

E-mail: [email protected]

E-mail for desktop and portable computers: [email protected]

E-mail for servers and EMC

® storage products: [email protected]

Customer Care

Aruba

Country Code: 61

City Code: 2

Tech Support

Tech Support Services

Sales

General Support

Australia (Sydney) E-mail (Australia): [email protected]

International Access Code: 0011 E-mail (New Zealand): [email protected]

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

Customer Care

Technical Support (portables and desktops)

Technical Support (servers and workstations)

Corporate Sales

Transaction Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 800-335-0031

1-800-805-5924

toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724

0-810-444-3355 toll-free: 800-1578

1-300-655-533 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-300-655-533 toll-free: 1-800-733-314 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341

Appendix

115

Country (City)


Country Code

City Code

Austria (Vienna)


Country Code: 43

City Code: 1

Bahamas

Barbados

Belgium (Brussels)


Country Code: 32

City Code: 2

Bermuda

Bolivia

Brazil


Country Code: 55

City Code: 51

British Virgin Islands



Website: support.euro.dell.com


Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

General Support

General Support


E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/

Technical Support for XPS portable computers only

Technical Support for all other Dell computers

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

General Support

General Support

Website: www.dell.com/br

Customer Support, Technical Support


Customer Care Fax

Sales

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00 toll-free: 1-866-278-6818

1-800-534-3066

02 481 92 96

02 481 92 88

02 481 92 95

02 713 15 .65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671 toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390 toll-free: 1-866-278-6820

116

Appendix

Country (City)


Country Code

City Code

Brunei

Country Code: 673

Canada (North York, Ontario)


Cayman Islands

Chile (Santiago)

Country Code: 56

City Code: 2



Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Technical Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

General Support

Sales, Customer Support, and Technical Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

604 633 4966

604 633 4949

604 633 4955 toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757

1-877-335-5767 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541 toll-free: 1230-020-4823

Appendix

117

Country (City)


Country Code

City Code

China (Xiamen)

Country Code: 86

City Code: 592

Colombia

Costa Rica



Technical Support website: support.dell.com.cn

Technical Support E-mail: [email protected]

Customer Care E-mail: [email protected]


Technical Support (Dell™ Dimension™ and

Inspiron)

Technical Support (OptiPlex™, Latitude™, and

Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, switches, routers, and so on)

Technical Support (printers)

Customer Care

Customer Care Fax


Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and

Education

Large Corporate Accounts East

Large Corporate Accounts East Government and

Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

592 818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060

592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

118

Appendix

Country (City)


Country Code

City Code

Czech Republic (Prague)


Country Code: 420

Denmark (Copenhagen)


Country Code: 45

Dominica

Dominican Republic

Ecuador

El Salvador

Finland (Helsinki)


Country Code: 358

City Code: 9





Technical Support

Customer Care

Fax

Tech Fax

Switchboard


E-mail: support.euro.dell.com/dk/da/emaildell/



Customer Care (Relational)


Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

General Support

General Support

General Support

General Support


E-mail: support.euro.dell.com/fi/fi/emaildell/

Technical Support

Customer Care

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

22537 2727

22537 2707

22537 2714

22537 2728

22537 2711

7010 0074

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001 toll-free: 1-866-278-6821

1-800-148-0530 toll-free: 999-119

01-899-753-0777

09 253 313 60

09 253 313 38

09 253 313 99

09 253 313 00

Appendix

119

Country (City)


Country Code

City Code

France (Paris) (Montpellier)


Country Code: 33

City Codes: (1) (4)

Germany (Langen)


Country Code: 49

City Code: 6103




E-mail: support.euro.dell.com/fr/fr/emaildell/




Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax






Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

0825 387 129

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 00

01 55 94 71 01

06103 766-7222

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

120

Appendix

Country (City)


Country Code

City Code

Greece


Country Code: 30

Grenada

Guatemala

Guyana

Hong Kong


Country Code: 852

India




E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

General Support

General Support

General Support

Website: support.ap.dell.com

Technical Support E-mail: [email protected]

Technical Support (Dimension and Inspiron)

Technical Support (OptiPlex, Latitude, and Dell

Precision)

Technical Support (PowerApp™, PowerEdge™,

PowerConnect™, and PowerVault™)

Customer Care

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Technical Support

Sales (Large Corporate Accounts)

Sales (Home and Small Business)

Area Codes,

Local Numbers, and

Toll-Free Numbers

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812 toll-free: 1-866-540-3355

1-800-999-0136 toll-free: 1-877-270-4609

2969 3188

2969 3191

2969 3196

3416 0910

3416 0907

3416 0908

3416 0912

2969 3105

1600 33 8045

1600 33 8044

1600 33 8046

Appendix

121

Country (City)


Country Code

City Code

Ireland (Cherrywood)


Country Code: 353

City Code: 1

Italy (Milan)


Country Code: 39

City Code: 02

Jamaica







U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard


E-mail: support.euro.dell.com/it/it/emaildell/


Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

General Support (dial from within Jamaica only)

Area Codes,

Local Numbers, and

Toll-Free Numbers

1850 200 722

1850 543 543

0870 908 0800

01 204 4014

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

122

Appendix

Country (City)


Country Code

City Code

Japan (Kawasaki)


Country Code: 81

City Code: 44

Korea (Seoul)


Country Code: 82

City Code: 2



Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension and Inspiron)

Technical Support outside of Japan (Dimension and

Inspiron)

Technical Support (Dell Precision, OptiPlex, and

Latitude)

Technical Support outside of Japan (Dell Precision,

OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers)

Technical Support outside of Japan (PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Large Corporate Accounts Sales (over 3500 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Technical Support

Sales


Fax

Switchboard

Technical Support (Electronics and Accessories)

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 0120-198-498

81-44-556-4162 toll-free: 0120-198-226

81-44-520-1435 toll-free:0120-198-433

81-44-556-3894 toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600

604 633 4949

2194-6202

2194-6000 toll-free: 080-200-3801

Appendix

123

Country (City)


Country Code

City Code

Latin America



Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg


Country Code: 352

Macao

Country Code: 853

Malaysia (Penang)


Country Code: 60

City Code: 4



Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Technical Support

Customer Service (Xiamen, China)

Transaction Sales (Xiamen, China)


Technical Support (Dell Precision, OptiPlex, and

Latitude)

Technical Support (Dimension, Inspiron, and

Electronics and Accessories)

Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)


Transaction Sales

Corporate Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600 or 512 728-3772

3420808075 toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00 toll-free: 0800 105

34 160 910

29 693 115 toll-free: 1 800 88 0193 toll-free: 1 800 88 1306 toll-free: 1800 88 1386

04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213

124

Appendix

Country (City)


Country Code

City Code

Mexico


Country Code: 52



Customer Technical Support

Sales

Customer Service

Main

Montserrat

Netherlands Antilles

Netherlands (Amsterdam)


Country Code: 31

City Code: 20

New Zealand


Country Code: 64

General Support

General Support






Relational Customer Care

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

E-mail (New Zealand): [email protected]

E-mail (Australia): [email protected]

Technical Support (for desktop and portable computers)

Technical Support (for servers and workstations)


Government and Business

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822

001-800-882-1519

020 674 45 94

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50 toll-free: 0800 446 255 toll-free: 0800 443 563

0800 446 255

0800 444 617

0800 441 567

0800 441 566

Appendix

125

Country (City)


Country Code

City Code

Nicaragua

Norway (Lysaker)


Country Code: 47

Panama

Peru

Poland (Warsaw)


Country Code: 48

City Code: 22

Portugal


Country Code: 351



General Support


E-mail: support.euro.dell.com/no/no/emaildell/

Technical Support



Switchboard

Fax Switchboard

General Support

General Support



Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard


E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support

Customer Care

Sales

Puerto Rico

St. Kitts and Nevis

Fax

General Support

General Support

St. Lucia General Support

St. Vincent and the Grenadines General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-800-220-1006

671 16882

671 17575

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 999

57 95 806

57 95 998

57 95 999

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

21 424 01 12

1-800-805-7545 toll-free: 1-877-441-4731

1-800-882-1521 toll-free: 1-877-270-4609

126

Appendix

Country (City)


Country Code

City Code

Singapore (Singapore)


Country Code: 65

Slovakia (Prague)


Country Code: 421

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific

Countries




Technical Support (Dimension, Inspiron, and

Electronics and Accessories)


Precision)




Transaction Sales

Corporate Sales



Technical Support

Customer Care

Fax

Tech Fax

Switchboard (Sales)



Gold Queue

Technical Support

Customer Care

Sales

Fax

Switchboard

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1800 394 7430 toll-free: 1800 394 7488 toll-free: 1800 394 7478

604 633 4949 toll-free: 1 800 394 7412 toll-free: 1 800 394 7419

02 5441 5727

420 22537 2707

02 5441 8328

02 5441 8328

02 5441 7585

011 709 7713

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

Appendix

127

Country (City)


Country Code

City Code

Spain (Madrid)


Country Code: 34

City Code: 91

Sweden (Upplands Vasby)


Country Code: 46

City Code: 8

Switzerland (Geneva)


Country Code: 41

City Code: 22




E-mail: support.euro.dell.com/es/es/emaildell/


Technical Support

Customer Care

Sales

Switchboard

Fax

Corporate

Technical Support

Customer Care

Switchboard

Fax


E-mail: support.euro.dell.com/se/sv/emaildell/

Technical Support



Employee Purchase Program (EPP) Support


Sales



E-mail for French-speaking HSB and Corporate

Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business)

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

128

Appendix

Area Codes,

Local Numbers, and

Toll-Free Numbers

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01

902 100 130

902 118 540

902 118 541

902 118 541

902 118 539

902 100 130

902 115 236

91 722 92 00

91 722 95 83

08 590 05 199

08 590 05 642

08 587 70 527

20 140 14 44

08 590 05 594

08 590 05 185

Country (City)


Country Code

City Code

Taiwan


Country Code: 886

Thailand


Country Code: 66

Trinidad/Tobago

Turks and Caicos Islands





Technical Support (OptiPlex, Latitude, Inspiron,

Dimension, and Electronics and Accessories)



Transaction Sales

Corporate Sales



Precision)




Corporate Sales

Transaction Sales

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 00801 86 1011 toll-free: 00801 60 1256 toll-free: 00801 65 1228 toll-free: 00801 651 227 toll-free: 1800 0060 07 toll-free: 1800 0600 09

604 633 4949 toll-free: 1800 006 009 toll-free: 1800 006 006

1-800-805-8035 toll-free: 1-866-540-3355

Appendix

129

Country (City)


Country Code

City Code

U.K. (Bracknell)


Country Code: 44

City Code: 1344

Uruguay




Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp


Technical Support (Corporate/Preferred

Accounts/PAD [1000+ employees])

Technical Support (direct and general)

Global Accounts Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees)

Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Home and Small Business Sales

Corporate/Public Sector Sales

Home and Small Business Fax

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

0870 908 0500

0870 908 0800

01344 373 186

0870 906 0010

01344 373 185

0870 906 0010

01344 373 193

01344 373 199

01344 373 194

0870 907 4000

01344 860 456

0870 907 4006 toll-free: 000-413-598-2521

130

Appendix

Country (City)


Country Code

City Code

U.S.A. (Austin, Texas)


Country Code: 1



Automated Order-Status Service

AutoTech (portable and desktop computers)

Consumer (Home and Home Office)

Technical Support

Customer Service

DellNet™ Service and Support

U.S. Virgin Islands

Venezuela

Employee Purchase Program (EPP) Customers

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts [DPA])

Business

Customer Service and Technical Support


Printers and Projectors Technical Support

Public (government, education, and healthcare)

Customer Service and Technical Support


Dell Sales

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax

Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired

General Support

General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet

(1-877-335-5638) toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-822-8965 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY

(1-877-335-5889)

1-877-673-3355

8001-3605

Appendix

131

132

Appendix

Appendix. Dell E310, 3100, Dimension 3100

Appendix

Specifications

System Setup

Overview

Entering System Setup

System Setup Options

Boot Sequence

Clearing Forgotten Passwords

Clearing CMOS Settings

Cleaning Your Computer

Computer, Keyboard, and Monitor

Mouse

Floppy Drive

CDs and DVDs

Dell Technical Support Policy (U.S. Only)

Definition of "Dell-Installed" Software and Peripherals

Definition of "Third-Party" Software and Peripherals

FCC Notices (U.S. Only)

Class A

Class B

FCC Identification Information

Contacting Dell

Key Features

Related manuals

Table of contents

Appendix. Dell E310, 3100, Dimension 3100

Appendix

Specifications

System Setup

Overview

Entering System Setup

System Setup Options

Boot Sequence

Clearing Forgotten Passwords

Clearing CMOS Settings

Cleaning Your Computer

Computer, Keyboard, and Monitor

Mouse

Floppy Drive

CDs and DVDs

Dell Technical Support Policy (U.S. Only)

Definition of "Dell-Installed" Software and Peripherals

Definition of "Third-Party" Software and Peripherals

FCC Notices (U.S. Only)

Class A

Class B

FCC Identification Information

Contacting Dell

Key Features

Related manuals

Dell

5150C

Dell

Dimension E521

Dell

Dimension 9100

Dell

Dimension 3000

Dell

DIMENSION 1100

Dell

Dimension 1100/B110

Dell

3000

Dell

Dimension C521

Dell

Dimension 3100C

Dell

Dimension E520

Table of contents