HP Compaq dc5100 Troubleshooting guide


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HP Compaq dc5100 Troubleshooting guide | Manualzz

HP Compaq dc5100 Business

PC Series

Illustrated Parts Map

Small Form Factor

© 2005, 2006 Hewlett-Packard Development Company, L.P.

HP and the HP logo are trademarks of Hewlett-Packard

Development Company, L.P.

All other product names mentioned herein may be trademarks of their respective companies.

HP shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for

HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Third Edition, June 2006

First Edition, January 2005

Document Number

376224-003

System Unit

1 Computer cover assy with front bezel and no inserts 378007-001*⌧

393599-001

2 Power supply, PFC

3 Rear security cover

4 Chassis assembly

381024-001

367856-001 not spared

Cables

1 SATA hard drive cable, 19”

+ SATA hard drive cable, 13

2 Power switch/LED cable - use switch holder

370857-001

3 Audio cable (CD to system board) (387527-001)

4 Front I/O device with cable

+ UATA data cable, 14.25” lg

+ DMS59 to dual VGA graphics cable (use with

398686-001/351384-005)

+ RJ-11 telephone cable (use with 398661-001)

+ UATA data cable, dual connector, 19”

+ Serial port cable, 2.65”

+Not shown

391739-001

346141-005*⌧

391738-001

368387-001*⌧

392410-001

149806-001*⌧

368386-001*⌧

393606-001

368389-001*⌧

393607-001

383283-001*⌧

339257-005

198220-005

346142-005*⌧

391739-001

382511-001*⌧

393605-001

Mass Storage Devices (not illustrated)

40 GB/7200 RPM SATA hard drive

80 GB/7200 RPM SATA hard drive

250 GB/7200 RPM SATA hard drive

160 GB/7200 RPM SATA hard drive

Diskette drive with mounting screws

48X CD-ROM drive with mounting screws

52X CD-ROM drive

48X/32X/48X CD-RW drive

48X/32X/48X+16X DVD/CD-RW drive

16X DVD+R/RW drive

16/40X DVD ROM drive

365555-001*⌧

409232-001

345713-005*⌧

413319-001

393303001*⌧

391937-001

345712-005*⌧

391741-001

333505-005*⌧

392415-001

326773-005*⌧

397130-001

333969-005*⌧

413522-001

346788-005*⌧

395272-001

359493-005*⌧

405425-001

390882-001*⌧

405760-001

325313-005*⌧

405761-001

Miscellaneous Screw Kit (not illustrated)

Miscellaneous screw kit, including:

#6-32 x .250, hitop (192308-001) 2 ea

#6-32 x .187, hitop (192308-003) 2 ea

#8 x .5 Plastite FH (247481-001) 4 ea

#8 x .312 Plastite (334248-001) 2 ea

397755-001

Notes:

⌧ Original Spare

Modified Spare

REQUIREMENT:

For customers in countries/regions with RoHS legislation* (e.g. EU,

China, etc.) restricting the use of hazardous substances in electrical equipment.

The use of the Original Spare part is regulated by RoHS legislation. If your unit contains a part that is labelled with the Modified Spare number, the

Modified Spare must be ordered as the replacement part.

If your unit contains a part that is labelled with the Original Spare number, please order the Original Spare as the replacement part. In this case either the Original Spare or the Modified Spare may be shipped which will not affect performance or functionality of the unit.

*Directive 2002/95/EC restricts the use of lead, mercury, cadmium, hexavalent chromium, PBBs and PBDEs in electronic products. Countries/ regions outside the EU, e.g. China, are introducing similar legislation. References to ‘RoHS legislation’ means requirements of Directive 2002/95/EC or similar substance restrictive legislation enacted by any country/region outside the EU. or similar substance restrictive legislation enacted by any country/region outside the EU.

See next page for keyboard spares

Standard and Optional Boards

1 System board with alcohol pad and thermal grease 403715-001

Memory Modules

+ 256 MB/533 MHz FSB, PC2-4200

+ 512 MB/533 MHz FSB, PC2-4200

382508-001*⌧

393392-001

382509-001*⌧

393393-001

+ 1 GB/533 MHz FSB, PC2-4200

Intel Celeron D Processors with thermal grease and alcohol pad

+ 2.66 GHz/533 MHz FSB, 256 KB cache, D-331 375361-001*⌧

391940-001

+ 2.8 GHz/533 MHz FSB, 256 KB cache, D-336

382510-001*⌧

393394-001

+ 2.93 GHz/533 MHz FSB, 256 KB cache, D-341

375362-001*⌧

391941-001

382501-001*⌧

405692-001

+ 3.06 GHz/533 MHz FSB, 256 KB cache, D-346 382502-001*⌧

405693-001

+ 3.2 GHz/533 MHz FSB, 256 KB cache, D-351 382503-001

Intel Pentium 4 Processors with thermal grease and alcohol pad

+ 2.8 GHz/800 MHz FSB, 1 MB cache (521) 64 bit 367594-001*⌧

394643-001

+

+

2.93 GHz/533 MHz, 1 MB Cache (517)

3.06 GHz/533 MHz, 1 MB Cache (519)

+ 3.0 GHz/800 MHz FSB, 2 MB cache (630) 64 bit

EIST

+ 3.2 GHz/800 MHz FSB, 2 MB cache (640) 64 bit

EIST

417904-001

407325-001

392273-001

384786-001*⌧

384796-001

384787-001 + 3.4 GHz/800 MHz FSB, 2 MB cache (650) 64 bit

EIST

Other Cards

+ PCI Modem, International, LP bracket

+ FireWire 1394 card, 2 ext/1 int port, LP bracket

398661-001

198220-005

361551-001*⌧

393307-001

Graphics Solutions

+ nVidia, Quadro NVS280, PCI, 64 MB

+ nVidia, Quadro NVS55, PCI, 64 MB

351384-005*⌧

398686-001

406412-001

+Not shown

LP= Low profile mounting bracket

Miscellaneous Parts

1 Front bezel assembly with no inserts

2 CD drive bezel with diskette drive slot

+ CD drive bezel with diskette drive slot (no paint)

3 CD drive bezel without drive slot

4 CD drive bezel with Zip drive slot

5 Heatsink retention plate with thumbscrew

+ Heatsink retention plate thumbscrew

6 Heatsink with thermal grease and alcohol pad

7 Speaker

8 Chassis fan

+ 5.25” bay bezel blank (carbonite)

+ Mouse, 2-button, PS/2 with scroll wheel

+ Mouse, 2-button, USB, optical with scroll wheel

+ Mouse, 2-button, USB, with scroll wheel

+ Power switch holder with LED holders

+ Real-time-clock battery

+ Air duct baffle

+ Tower stand

+ Foot

386086-001

370501-001

374792-001

367852-001 not spared

370709-001

393610-001

367857-001*⌧

382024-001

368084-001*⌧

399160-001

392412-001

366641-001*⌧

335937-001

323614-005*⌧

390937-001

323615-005*⌧

390939-001

323617-005*⌧

390938-001

370857-001

153099-001

375514-001

393604-001

370708-001

+Not shown

You must remove the heatsink before removing the speaker. Make sure you clean the mating surfaces between the heatsink and the processor with the alcohol pad provided and apply fresh thermal grease when reinstalling the heatsink.

Keyboards (not illustrated)

PS/2, Basic

USB, Basic

USB, Modular

USB SmartCard

Arabic

Belgian

BHCSY

Brazilian Portuguese

Czech

Danish

Europe [1]

Finnish

French

French Arabic

French Canadian [2]

German

Greek

[1] For 355102 only

[2] Not for 355102

[3] Not for 355630

[4] For 355630 only

-355

-055

-DE5

-125

-045

-155

-175

-185

-B45

-205

-225

-085

-025

355630-xxx*⌧, 382925-xxx

355631-xxx*⌧, 382926-xxx

355102-xxx*⌧

393670-xxx

Hebrew [1] -BB1

Hebrew [2]

Hungarian

International [2]

Italian

-BB5

-215

-B35

-065

Japanese

Korean (Hanguel)

LA Spanish

Netherlands [1]

Norwegian

Polish [1]

PRC

-295

-KD5

-165

-335

-095

-245

-AA5

Portuguese

Russian

Slovakian

Spanish

Swedish [3]

Swedish [4]

Swiss

Taiwanese

Thai

Turkish

U.S.

U.K.

USB Basic Keyboard, Gray and Carbonite (not illustrated)

355632-xxx *⌧, 382927-xxx

Belgian -185

Danish

French

-085

-055

German

International

Italian

-045

-B35

-065

Swedish

Swiss

-105

-115

-135

-255

-235

-075

-101

-105

-115

-AB5

-285

-145

-005

-035

System Board Connectors and Jumpers (position of some untitled components may vary in location)

P9

P10

P11

P20

P3

P5

P6

P8

CR1

E14

E49

J20

J21

J31

P1

5CV Aux power LED

Boot block

Password jumper

PCI slot 1

PCI slot 2

PCI Express x1

Main power (24 pin)

Processor VccP Power 12V (6 pin)

Main power switch/LED

Internal chassis speaker

Primary chassis fan

Secondary chassis fan

Diskette drive

Aux audio in

IDE

SW50

XBT1

XMM1

XMM2

XMM3

XMM4

XU1

P23

P24

P29

P52

P54

P60

P61

Front audio

USB connector, front panel

SCSI LED connector

Serial port “B”

Serial port “A”

Primary serial ATA (SATA) port

Secondary serial ATA (SATA) port

CMOS button

Battery

Memory socket

Memory socket

Memory socket

Memory socket

Microprocessor

System Hardware Interrupts

5

6

7

3

4

1

2

IRQ System Function

0 Timer Interrupt

Keyboard

Interrupt Controller Cascade

Serial Port (COM B)

Serial Port (COM A)

Unused, available for PCI

Diskette Drive

Parallel Port (LPT 1)

IRQ System Function

8

9

10

11

12

13

14

Real-Time Clock

Unused

Unused, available for PCI

Unused, available for PCI

Mouse

Coprocessor

Primary ATA (IDE) Controller

Computer Diagnostic LEDs (on front of computer)

Power

Power

Power

Power

Power

Power

Power

Power

LED

Power

Power

Power

Power

Power

Color

Green

Green

Green

Clear

Clear

Red*

Red*

Red*

Red*

Red*

Red*

Red*

Red*

LED/Beep Activity

On

1 blink every 2 seconds

1 blink every 2 seconds

Off

Off

2 blinks, 1 second apart

3 blinks, 1 second apart

4 blinks, 1 second apart

5 blinks, 1 second apart

6 blinks, 1 second apart

7 blinks, 1 second apart

8 blinks, 1 second apart

9 blinks, 1 second apart

State/Message

(S0) Computer on

(S1) Suspend Mode

(S3) Suspend to RAM

(S4) Hibernation

(S5) Computer off

CPU thermal shutdown

CPU not installed

Power supply overload (crow bar)

Defective or missing memory

Defective or missing graphics

System board failure (detected prior to video)

Invalid ROM based on checksum

System not fetching code

Power

Hard Drive

Red*

Green

10 blinks, 1 second apart

Blinking

System hang while loading an option ROM

Hard drive activity

*Blinking codes are repeated after a 2 second pause. Beeps stop after fifth iteration, but LEDs continue until problem is resolved.

Keyboard Diagnostic LEDs (PS/2 Keyboards Only)

LED

Num, Caps,

Scroll Lock

Num Lock

Color

Green

LED Activity

On (Rising Tone)

State/Message

ROM reflashed successfully.

Caps Lock

Num, Caps,

Scroll Lock

Green

Green

Green

On ROMPaq diskette not present, is bad, or drive not ready.*

Enter password.

On

Blink On in sequence, one at a time - N, C, SL

Keyboard locked in network mode.

* Insert valid ROMPaq diskette in drive A. Turn power switch off, then on to reflash ROM. If ROM flash is successful, all three keyboard LEDs will light up, and you will hear a rising tone series of beeps. Remove diskette and turn power off, then on to restart the computer. For more information about flashing the ROM, refer to the Troubleshooting guide.

Clearing CMOS

The computer's configuration (CMOS) may occasionally be corrupted. If it is, it is necessary to clear the CMOS memory using switch SW50.

To clear and reset the configuration, perform the following procedure:

1.

Prepare the computer for disassembly.

Ä

CAUTION: The power cord must be disconnected from the power source before pushing the Clear CMOS

Button (NOTE: All LEDs on the board should be OFF). Failure to do so may damage the system board.

2.

Remove the access panel.

3.

Press the CMOS button located on the system board, and keep it depressed for 5 seconds.

4.

Replace the access panel.

5.

Turn the computer on and run F10 Computer Setup (Setup utility) to reconfigure the system.

Disabling or Clearing the Power-On and Setup Passwords

1.

Turn off the computer and any external devices, and disconnect the power cord from the power outlet.

2.

Remove the access panel.

3.

Locate the header and jumper labeled E49.

4.

Remove the jumper from pins 1 and 2. Place the jumper over pin 2 only to avoid losing it.

5.

Replace the access panel.

6.

Plug in the computer and turn on power. Allow the operating system to start.

NOTE: Placing the jumper on pin 2 clears the current passwords and disables the password features.

7.

To re-enable the password features, repeat steps 1-3, then replace the jumper on pins 1 and 2.

8.

Repeat steps 5-6, then establish new passwords.

Refer to the Computer Setup (F10 Setup) instructions to establish new passwords.

Computer Setup (F10) Utility Features (features may vary)

File

Storage

Security

Power

System Information

About

Set Time and Date

Device Configuration

Storage Options

Setup Password

Power-On Password

Password Options

Smart Cover

Embedded Security

OS Power Management

Replicated Setup

Default Setup

Apply Defaults and Exit

DPS Self-Test

Boot Order

Drivelock Security

Data Execution Prevention

Master Boot Record Security

Save Master Boot Record

Restore Master Boot Record

Hardware Power Management

Advanced

Power-On Options

BIOS Power On

Onboard Devices

PCI Devices

Bus Options

Ignore Changes and Exit

Save Changes and Exit

Device Security

Network Service Boot

System IDs

Thermal

Device Options

PCI VGA Configuration

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