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HP Compaq dc5100 Troubleshooting guide
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2 Pages
HP Compaq dc5100 is a versatile business PC designed to meet diverse computing needs. Equipped with powerful Intel Celeron D or Pentium 4 processors, it delivers efficient performance for everyday tasks, office applications, and multimedia. The system supports up to 1GB of DDR2 memory, enabling smooth multitasking and handling of demanding programs. With integrated graphics solutions and various PCI expansion slots, it offers flexibility for adding graphics cards, sound cards, and other peripherals.
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HP Compaq dc5100 Business
PC Series
Illustrated Parts Map
Small Form Factor
© 2005, 2006 Hewlett-Packard Development Company, L.P.
HP and the HP logo are trademarks of Hewlett-Packard
Development Company, L.P.
All other product names mentioned herein may be trademarks of their respective companies.
HP shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for
HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.
Third Edition, June 2006
First Edition, January 2005
Document Number
376224-003
System Unit
1 Computer cover assy with front bezel and no inserts 378007-001*⌧
393599-001
2 Power supply, PFC
3 Rear security cover
4 Chassis assembly
381024-001
367856-001 not spared
Cables
1 SATA hard drive cable, 19”
+ SATA hard drive cable, 13
2 Power switch/LED cable - use switch holder
370857-001
3 Audio cable (CD to system board) (387527-001)
4 Front I/O device with cable
+ UATA data cable, 14.25” lg
+ DMS59 to dual VGA graphics cable (use with
398686-001/351384-005)
+ RJ-11 telephone cable (use with 398661-001)
+ UATA data cable, dual connector, 19”
+ Serial port cable, 2.65”
+Not shown
391739-001
346141-005*⌧
391738-001
368387-001*⌧
392410-001
149806-001*⌧
368386-001*⌧
393606-001
368389-001*⌧
393607-001
383283-001*⌧
339257-005
198220-005
346142-005*⌧
391739-001
382511-001*⌧
393605-001
Mass Storage Devices (not illustrated)
40 GB/7200 RPM SATA hard drive
80 GB/7200 RPM SATA hard drive
250 GB/7200 RPM SATA hard drive
160 GB/7200 RPM SATA hard drive
Diskette drive with mounting screws
48X CD-ROM drive with mounting screws
52X CD-ROM drive
48X/32X/48X CD-RW drive
48X/32X/48X+16X DVD/CD-RW drive
16X DVD+R/RW drive
16/40X DVD ROM drive
365555-001*⌧
409232-001
345713-005*⌧
413319-001
393303001*⌧
391937-001
345712-005*⌧
391741-001
333505-005*⌧
392415-001
326773-005*⌧
397130-001
333969-005*⌧
413522-001
346788-005*⌧
395272-001
359493-005*⌧
405425-001
390882-001*⌧
405760-001
325313-005*⌧
405761-001
Miscellaneous Screw Kit (not illustrated)
Miscellaneous screw kit, including:
#6-32 x .250, hitop (192308-001) 2 ea
#6-32 x .187, hitop (192308-003) 2 ea
#8 x .5 Plastite FH (247481-001) 4 ea
#8 x .312 Plastite (334248-001) 2 ea
397755-001
Notes:
⌧ Original Spare
Modified Spare
REQUIREMENT:
For customers in countries/regions with RoHS legislation* (e.g. EU,
China, etc.) restricting the use of hazardous substances in electrical equipment.
The use of the Original Spare part is regulated by RoHS legislation. If your unit contains a part that is labelled with the Modified Spare number, the
Modified Spare must be ordered as the replacement part.
If your unit contains a part that is labelled with the Original Spare number, please order the Original Spare as the replacement part. In this case either the Original Spare or the Modified Spare may be shipped which will not affect performance or functionality of the unit.
*Directive 2002/95/EC restricts the use of lead, mercury, cadmium, hexavalent chromium, PBBs and PBDEs in electronic products. Countries/ regions outside the EU, e.g. China, are introducing similar legislation. References to ‘RoHS legislation’ means requirements of Directive 2002/95/EC or similar substance restrictive legislation enacted by any country/region outside the EU. or similar substance restrictive legislation enacted by any country/region outside the EU.
See next page for keyboard spares
Standard and Optional Boards
1 System board with alcohol pad and thermal grease 403715-001
Memory Modules
+ 256 MB/533 MHz FSB, PC2-4200
+ 512 MB/533 MHz FSB, PC2-4200
382508-001*⌧
393392-001
382509-001*⌧
393393-001
+ 1 GB/533 MHz FSB, PC2-4200
Intel Celeron D Processors with thermal grease and alcohol pad
+ 2.66 GHz/533 MHz FSB, 256 KB cache, D-331 375361-001*⌧
391940-001
+ 2.8 GHz/533 MHz FSB, 256 KB cache, D-336
382510-001*⌧
393394-001
+ 2.93 GHz/533 MHz FSB, 256 KB cache, D-341
375362-001*⌧
391941-001
382501-001*⌧
405692-001
+ 3.06 GHz/533 MHz FSB, 256 KB cache, D-346 382502-001*⌧
405693-001
+ 3.2 GHz/533 MHz FSB, 256 KB cache, D-351 382503-001
Intel Pentium 4 Processors with thermal grease and alcohol pad
+ 2.8 GHz/800 MHz FSB, 1 MB cache (521) 64 bit 367594-001*⌧
394643-001
+
+
2.93 GHz/533 MHz, 1 MB Cache (517)
3.06 GHz/533 MHz, 1 MB Cache (519)
+ 3.0 GHz/800 MHz FSB, 2 MB cache (630) 64 bit
EIST
+ 3.2 GHz/800 MHz FSB, 2 MB cache (640) 64 bit
EIST
417904-001
407325-001
392273-001
384786-001*⌧
384796-001
384787-001 + 3.4 GHz/800 MHz FSB, 2 MB cache (650) 64 bit
EIST
Other Cards
+ PCI Modem, International, LP bracket
+ FireWire 1394 card, 2 ext/1 int port, LP bracket
398661-001
198220-005
361551-001*⌧
393307-001
Graphics Solutions
+ nVidia, Quadro NVS280, PCI, 64 MB
+ nVidia, Quadro NVS55, PCI, 64 MB
351384-005*⌧
398686-001
406412-001
+Not shown
LP= Low profile mounting bracket
Miscellaneous Parts
1 Front bezel assembly with no inserts
2 CD drive bezel with diskette drive slot
+ CD drive bezel with diskette drive slot (no paint)
3 CD drive bezel without drive slot
4 CD drive bezel with Zip drive slot
5 Heatsink retention plate with thumbscrew
+ Heatsink retention plate thumbscrew
6 Heatsink with thermal grease and alcohol pad
7 Speaker
❁
8 Chassis fan
+ 5.25” bay bezel blank (carbonite)
+ Mouse, 2-button, PS/2 with scroll wheel
+ Mouse, 2-button, USB, optical with scroll wheel
+ Mouse, 2-button, USB, with scroll wheel
+ Power switch holder with LED holders
+ Real-time-clock battery
+ Air duct baffle
+ Tower stand
+ Foot
386086-001
370501-001
374792-001
367852-001 not spared
370709-001
393610-001
367857-001*⌧
382024-001
368084-001*⌧
399160-001
392412-001
366641-001*⌧
335937-001
323614-005*⌧
390937-001
323615-005*⌧
390939-001
323617-005*⌧
390938-001
370857-001
153099-001
375514-001
393604-001
370708-001
+Not shown
❁
You must remove the heatsink before removing the speaker. Make sure you clean the mating surfaces between the heatsink and the processor with the alcohol pad provided and apply fresh thermal grease when reinstalling the heatsink.
Keyboards (not illustrated)
PS/2, Basic
USB, Basic
USB, Modular
USB SmartCard
Arabic
Belgian
BHCSY
Brazilian Portuguese
Czech
Danish
Europe [1]
Finnish
French
French Arabic
French Canadian [2]
German
Greek
[1] For 355102 only
[2] Not for 355102
[3] Not for 355630
[4] For 355630 only
-355
-055
-DE5
-125
-045
-155
-175
-185
-B45
-205
-225
-085
-025
355630-xxx*⌧, 382925-xxx
355631-xxx*⌧, 382926-xxx
355102-xxx*⌧
393670-xxx
Hebrew [1] -BB1
Hebrew [2]
Hungarian
International [2]
Italian
-BB5
-215
-B35
-065
Japanese
Korean (Hanguel)
LA Spanish
Netherlands [1]
Norwegian
Polish [1]
PRC
-295
-KD5
-165
-335
-095
-245
-AA5
Portuguese
Russian
Slovakian
Spanish
Swedish [3]
Swedish [4]
Swiss
Taiwanese
Thai
Turkish
U.S.
U.K.
USB Basic Keyboard, Gray and Carbonite (not illustrated)
355632-xxx *⌧, 382927-xxx
Belgian -185
Danish
French
-085
-055
German
International
Italian
-045
-B35
-065
Swedish
Swiss
-105
-115
-135
-255
-235
-075
-101
-105
-115
-AB5
-285
-145
-005
-035
System Board Connectors and Jumpers (position of some untitled components may vary in location)
P9
P10
P11
P20
P3
P5
P6
P8
CR1
E14
E49
J20
J21
J31
P1
5CV Aux power LED
Boot block
Password jumper
PCI slot 1
PCI slot 2
PCI Express x1
Main power (24 pin)
Processor VccP Power 12V (6 pin)
Main power switch/LED
Internal chassis speaker
Primary chassis fan
Secondary chassis fan
Diskette drive
Aux audio in
IDE
SW50
XBT1
XMM1
XMM2
XMM3
XMM4
XU1
P23
P24
P29
P52
P54
P60
P61
Front audio
USB connector, front panel
SCSI LED connector
Serial port “B”
Serial port “A”
Primary serial ATA (SATA) port
Secondary serial ATA (SATA) port
CMOS button
Battery
Memory socket
Memory socket
Memory socket
Memory socket
Microprocessor
System Hardware Interrupts
5
6
7
3
4
1
2
IRQ System Function
0 Timer Interrupt
Keyboard
Interrupt Controller Cascade
Serial Port (COM B)
Serial Port (COM A)
Unused, available for PCI
Diskette Drive
Parallel Port (LPT 1)
IRQ System Function
8
9
10
11
12
13
14
Real-Time Clock
Unused
Unused, available for PCI
Unused, available for PCI
Mouse
Coprocessor
Primary ATA (IDE) Controller
Computer Diagnostic LEDs (on front of computer)
Power
Power
Power
Power
Power
Power
Power
Power
LED
Power
Power
Power
Power
Power
Color
Green
Green
Green
Clear
Clear
Red*
Red*
Red*
Red*
Red*
Red*
Red*
Red*
LED/Beep Activity
On
1 blink every 2 seconds
1 blink every 2 seconds
Off
Off
2 blinks, 1 second apart
3 blinks, 1 second apart
4 blinks, 1 second apart
5 blinks, 1 second apart
6 blinks, 1 second apart
7 blinks, 1 second apart
8 blinks, 1 second apart
9 blinks, 1 second apart
State/Message
(S0) Computer on
(S1) Suspend Mode
(S3) Suspend to RAM
(S4) Hibernation
(S5) Computer off
CPU thermal shutdown
CPU not installed
Power supply overload (crow bar)
Defective or missing memory
Defective or missing graphics
System board failure (detected prior to video)
Invalid ROM based on checksum
System not fetching code
Power
Hard Drive
Red*
Green
10 blinks, 1 second apart
Blinking
System hang while loading an option ROM
Hard drive activity
*Blinking codes are repeated after a 2 second pause. Beeps stop after fifth iteration, but LEDs continue until problem is resolved.
Keyboard Diagnostic LEDs (PS/2 Keyboards Only)
LED
Num, Caps,
Scroll Lock
Num Lock
Color
Green
LED Activity
On (Rising Tone)
State/Message
ROM reflashed successfully.
Caps Lock
Num, Caps,
Scroll Lock
Green
Green
Green
On ROMPaq diskette not present, is bad, or drive not ready.*
Enter password.
On
Blink On in sequence, one at a time - N, C, SL
Keyboard locked in network mode.
* Insert valid ROMPaq diskette in drive A. Turn power switch off, then on to reflash ROM. If ROM flash is successful, all three keyboard LEDs will light up, and you will hear a rising tone series of beeps. Remove diskette and turn power off, then on to restart the computer. For more information about flashing the ROM, refer to the Troubleshooting guide.
Clearing CMOS
The computer's configuration (CMOS) may occasionally be corrupted. If it is, it is necessary to clear the CMOS memory using switch SW50.
To clear and reset the configuration, perform the following procedure:
1.
Prepare the computer for disassembly.
Ä
CAUTION: The power cord must be disconnected from the power source before pushing the Clear CMOS
Button (NOTE: All LEDs on the board should be OFF). Failure to do so may damage the system board.
2.
Remove the access panel.
3.
Press the CMOS button located on the system board, and keep it depressed for 5 seconds.
4.
Replace the access panel.
5.
Turn the computer on and run F10 Computer Setup (Setup utility) to reconfigure the system.
Disabling or Clearing the Power-On and Setup Passwords
1.
Turn off the computer and any external devices, and disconnect the power cord from the power outlet.
2.
Remove the access panel.
3.
Locate the header and jumper labeled E49.
4.
Remove the jumper from pins 1 and 2. Place the jumper over pin 2 only to avoid losing it.
5.
Replace the access panel.
6.
Plug in the computer and turn on power. Allow the operating system to start.
NOTE: Placing the jumper on pin 2 clears the current passwords and disables the password features.
7.
To re-enable the password features, repeat steps 1-3, then replace the jumper on pins 1 and 2.
8.
Repeat steps 5-6, then establish new passwords.
Refer to the Computer Setup (F10 Setup) instructions to establish new passwords.
Computer Setup (F10) Utility Features (features may vary)
File
Storage
Security
Power
System Information
About
Set Time and Date
Device Configuration
Storage Options
Setup Password
Power-On Password
Password Options
Smart Cover
Embedded Security
OS Power Management
Replicated Setup
Default Setup
Apply Defaults and Exit
DPS Self-Test
Boot Order
Drivelock Security
Data Execution Prevention
Master Boot Record Security
Save Master Boot Record
Restore Master Boot Record
Hardware Power Management
Advanced
Power-On Options
BIOS Power On
Onboard Devices
PCI Devices
Bus Options
Ignore Changes and Exit
Save Changes and Exit
Device Security
Network Service Boot
System IDs
Thermal
Device Options
PCI VGA Configuration
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