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User Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard
Company under license. Intel is a trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: June 2013
Document Part Number: 722962-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User
License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.
For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
v
vi
Top-edge swipe and bottom-edge swipe .......................................................... 20
Cleaning the display ......................................................................... 32
Cleaning the sides and cover ........................................................... 32
Cleaning the keyboard ...................................................................... 32
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 38
Using the HP Recovery partition (select models only) ...................................... 43
vii
viii
Images on the screen are too large or too small, or the images are fuzzy ........................ 49
1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to get more HP resources.
Best practices
After you set up and register the computer, we recommend the following steps:
● If you haven’t already done so, connect to a wired or wireless network. See details in
Connecting to a network on page 10 .
●
Enjoying entertainment features on page 14 .
● Back up your hard drive by creating a recovery drive. See
Backing up, restoring, and recovering on page 39
.
Fun things to do
● You know you can listen to music on the computer. But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world? See
● Experience music the way the artist intended, with deep controlled base and clear, pure sound.
See
Using Beats Audio on page 15 .
● Use the new Windows 8 touch gestures for smooth control of images and pages of text. See
Using touch screen gestures on page 16 .
Best practices 1
More HP resources
You have already used Setup Instructions to turn on the computer and locate this guide. To locate product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions
Windows 8 Basics guide
● Overview of computer setup and features.
● Overview of using Windows 8.
● A broad range of how-to information and troubleshooting tips.
Help and Support
From the Start screen, type h, and then select Help
and Support. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html
.
Instructional videos
Go to http://www.hp.com/supportvideos (English only)
● How-to videos about using the features of your computer.
Upgrading and Servicing Guide
For U.S. support, go to http://www.hp.com/go/ contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html
.
● Instructions for upgrading or replacing components of your computer.
Troubleshooting
See Troubleshooting on page 46 in this guide for
more information.
● Solutions to the following problems:
◦ Wireless connection problems
◦
◦ Power problems
Display problems
◦
◦
◦
Keyboard and mouse problems
Audio problems
Software problems
Safety & Comfort Guide
To access this guide, select HP Support Assistant on the Start screen, select My computer, and then select
User guides, or go to http://www.hp.com/ergo .
● Proper workstation setup.
● Guidelines for posture and work habits that increase your comfort and decrease your risk of injury.
● Electrical and mechanical safety information.
Worldwide support web page
To get support in your language, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html
.
● Access to the following support options:
◦
◦ Online chat with an HP technician.
Email support.
◦
◦ Support telephone numbers.
HP service center locations.
● Important regulatory notices.
Regulatory, Safety and Environmental Notices
To access this guide, select the HP Support
Assistant app on the Start screen, select My
computer, and then select User guides.
2 Chapter 1 Starting right
Resource
Limited Warranty*
To access this guide, select the HP Support
Assistant app on the Start screen, select My
computer, and then select Warranty and services, or go to http://www.hp.com/go/orderdocuments .
Contents
● Specific warranty information about this computer.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/orderdocuments or write to:
● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
.
More HP resources 3
2 Getting to know your computer
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1.
From the Start screen, type c, and then select Control Panel.
2.
Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
1.
From the Start screen, right-click using the external wireless mouse.
– or –
Swipe down from the top edge of the computer screen.
2.
Select the All apps icon.
Front
Component
(1) WLAN antennas (2)*
(2) Internal microphones (2)
(3) Webcam light
Description
Send and receive wireless signals.
Record audio, automatically filtering out the noise around you and cancelling echoes.
On: The webcam is on.
4 Chapter 2 Getting to know your computer
Component Description
(4)
(5)
HP TrueVision HD Webcam Records video, captures still photographs, and provides access to video conferences and online chat by means of streaming video.
To use the webcam, from the Start screen, type c, and then select CyberLink
YouCam from the list of applications.
Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment.
(6)
(7)
Speakers (2)
Windows button
Produce sound.
Returns you to the Start screen from an open app or the Windows desktop.
NOTE: Pressing the Windows button again will return you to the previous screen.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Right side
Component
(1) Volume control button
Description
Controls speaker volume.
Right side 5
Component
(2)
(3)
USB 3.0 charging (powered) port
Audio-out (headphone) jack/Audioin (microphone) jack
Description
Connects an optional USB device. USB charging ports allow you to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some
USB devices require power and require you to use a powered port.
NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off.
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
6 Chapter 2 Getting to know your computer
Left side
(3)
(4)
(5)
Component
(1)
(2) USB 3.0 ports (2)
Hard drive light
Power connector
Description
Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and provide enhanced USB power performance for USB 3.0
devices.
Blinking: The hard drive is being used.
Connects an AC adapter.
● White: The AC adapter is connected and the battery is charged.
● Amber: The AC adapter is connected and the battery is charging.
● Off: The computer is using DC power.
Left side 7
Back
Component
(1)
(2)
(3)
Stand release button
Display stand
Vent
Description
Releases the display stand.
Allows the display to be positioned at different angles.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Top
Component
(1) Power button
8 Chapter 2 Getting to know your computer
Description
● When the computer is off, press the button to turn on the computer.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button down briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will cause unsaved information to be lost.
If the computer has stopped responding and Windows® shutdown procedures aren't working, press and hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, from the Start screen, type p. In the search box, type power, select Settings, and then select Power
options.
Bottom
Component
(1) Memory card reader
Description
Reads data from and writes data to memory cards such as Secure Digital
(SD).
Labels
Identifying the labels
The labels on the computer provide information you may need when you troubleshoot problems. The labels are located underneath the display stand and are visible when the display stand is released.
● Service label—Provides important information to identify your computer. You will typically be asked for the product number when working with support. Locate this number before you contact support.
● Regulatory label—Provides regulatory information about the computer.
● Wireless certification label or labels (select models only)—Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use. If your computer model includes one or more wireless devices, one or more certification labels are included with your computer. You may need this information when traveling internationally.
Bottom 9
3 Connecting to a network
You can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers information across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices:
● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.
● Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetoothenabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively close together.
For more information about wireless technology, see the information and website links provided in
Help and Support. From the Start screen, type h, and then select Help and Support.
Using the wireless controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.
To use the Network and Sharing Center:
1.
From the Start screen, type c, and then select Control Panel.
2.
Select Network and Internet, and the select Network and Sharing Center.
For more information, go to Help and Support. From the Start screen, type h, and then select Help
and Support.
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information and store it in a safe place.
10 Chapter 3 Connecting to a network
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider
● A wireless router (2) (purchased separately)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
● A wireless computer (3)
The illustration below shows an example of a wireless network installation that is connected to the
Internet.
Additional wireless and wired computers can be connected to increase the size of your home network.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.
Configuring a wireless router
For help configuring a wireless router, see the information provided by your router manufacturer or your ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or connect to an existing WLAN, always enable security features to protect your network from unauthorized access.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals. Take the following precautions to protect your WLAN:
● Use a firewall.
A firewall checks and requests information that is sent to your network. It then discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types.
● Use wireless encryption.
Connecting to a wireless network 11
Wireless encryption uses security settings to encrypt and decrypt information that is transmitted over the network. For more information, go to Help and Support. From the Start screen, type h, and then select Help and Support.
Connecting to a WLAN
To connect to a WLAN, follow these steps:
1.
Be sure that the WLAN device in your computer is on.
2.
From the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
3.
Select Settings, and then click the network status icon.
4.
Select a WLAN from the list.
5.
Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click OK to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, rightclick the network status icon, and then select Open Network and Sharing Center. Click Set up
a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection.
After the connection is made, place the pointer over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far the wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
12 Chapter 3 Connecting to a network
Connecting to a wired network
WARNING!
To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and an RJ-45 (network) USB adapter.
To connect the network cable, follow these steps:
1.
Plug the RJ-45 (network) USB adapter (1) into a USB port on the computer.
2.
Plug one end of the RJ-45 (network) cable (2) into the USB adapter.
3.
Plug the other end of the network cable into a network wall jack (3) or router.
NOTE: If the network cable contains noise suppression circuitry (4), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
Connecting to a wired network 13
4 Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like speakers, headphones, or a gaming console.
Volume control
The integrated volume control button controls speaker volume on the computer.
▲ To increase speaker volume, press and hold the + sign.
▲ To decrease speaker volume, press and hold the – sign.
Using the webcam
Your computer has an integrated webcam, a powerful social networking tool that allows you to communicate up close with friends and colleagues next door or on the other side of the world. With the webcam, you can stream video with your instant messaging software, capture and share video, and take still photos.
▲ To start the webcam, from the Start screen, type c, and then select Camera.
For details about using the webcam, go to Help and Support. From the Start screen, type h, and then select Help and Support.
Using audio
On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external speakers or headphones.
Adjusting the volume
1.
From the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2.
Select Settings, and then click the speaker icon.
3.
Adjust the slider to increase or decrease the volume.
NOTE: You can also adjust the volume using the volume keys on the external wireless keyboard or
the volume control button. See Using the action keys on page 22 or
more information.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port on your computer.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before connecting speakers, lower the volume setting.
14 Chapter 4 Enjoying entertainment features
Connecting headphones
You can connect wired headphones to the headphone jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices.
Using Beats Audio
You can experience Beats Audio through the computer's four internal speakers, through external speakers connected to a USB port, or through Beats Audio headphones connected to the headphone jack.
Accessing Beats Audio
Use Beats Audio Control Panel to view and manually control audio and bass settings.
▲ To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select
Hardware and Sound, and then select Beats Audio Control Panel.
Using video
Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network.
Using Intel Wireless Display and Wireless Music (select models only)
Intel® Wireless Display and Wireless Music allow you to transmit your computer content wirelessly to your receive/display device, such as HDTV, monitor, projector, game console, Blu-ray player, or DVR, by using an optional wireless adapter (purchased separately). For details about using the wireless adapter, see the manufacturer's instructions.
▲ To open Intel Wireless Display, from the Start screen, type w, and then select Intel WiDi.
NOTE: Before using the wireless display feature, be sure that your wireless device is turned on.
Managing your audio and video files
CyberLink MediaSuite helps you manage and edit your photo and video collections.
▲ To open CyberLink MediaSuite, from the Start screen, type c, and then select CyberLink
MediaSuite.
For more information about using CyberLink MediaSuite, see the software Help.
Using video 15
5 Navigating using the keyboard and pointing devices
Your computer includes an external wireless keyboard and an external wireless mouse for easy navigation. After you remove the battery tabs from the accessories, they will automatically pair with the computer.
NOTE: The wireless receiver is preinstalled in the dedicated USB port on the bottom of the computer stand. If you have any problems with the wireless accessories, remove the receiver from
Using touch screen gestures
A touch screen computer allows you to control items on the screen directly with your fingers.
TIP: On touch screen computers, you can perform the gestures on the screen or using the keyboard and mouse.
One-finger slide
The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for other interactions, too, such as moving an object.
● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.
NOTE: When many apps are revealed on the Start screen, you can slide your finger to move the screen left or right.
● To drag, press and hold an object, and then drag the object to move it.
16 Chapter 5 Navigating using the keyboard and pointing devices
Tapping
To make an on-screen selection, use the tap function.
● Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it.
Scrolling
Scrolling is useful for moving the pointer up, down, left, or right on a page or image.
● Place two fingers on the screen and then drag them in an up, down, left, or right motion.
Using touch screen gestures 17
Pinching/stretching
Pinching and stretching allows you to zoom out or in on images or text.
● Zoom in by placing two fingers together on the display and then move your fingers apart.
● Zoom out by placing two fingers apart on the display and then move your fingers together.
Rotating (select models only)
Rotating allows you to turn items such as photos.
● Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand, slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.
NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate may not be functional for all apps.
Edge swipes
With edge swipes you can perform tasks such as changing settings and finding or using apps.
18 Chapter 5 Navigating using the keyboard and pointing devices
Right-edge swipe
The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings.
● Gently swipe your finger inward from the right edge of the display onto the screen to reveal the charms.
Left-edge swipe
The left-edge swipe reveals your open apps so that you can switch to them quickly.
● Gently swipe your finger inward from the left edge of the display to switch between apps.
Without lifting your finger, swipe back toward the left edge to reveal all open apps.
Using touch screen gestures 19
Top-edge swipe and bottom-edge swipe
The top-edge swipe or bottom-edge swipe allows you to open a list of apps available on your computer.
1.
From the Windows Start screen, gently swipe your finger from the top edge or the bottom edge of the display onto the screen.
2.
Tap All apps to view available apps.
20 Chapter 5 Navigating using the keyboard and pointing devices
Using the keyboard
With the keyboard, you can type to select items and perform the same functions as you do by using touch gestures. The keyboard also allows you to use action keys to perform specific functions.
TIP: The Windows logo key on the keyboard allows you to quickly return to the computer Start screen from an open app or the Windows desktop. Pressing the Windows logo key again will return you to the previous screen.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section.
Component
(1)
(2)
(3)
(4) fn key
Windows logo key
Description
Executes frequently used system functions when pressed in combination with an action key.
Returns you to the Start screen from an open app or the Windows desktop.
Pressing the key again returns you to the previous screen.
Action keys Perform common tasks.
Windows application key Displays options for a selected object.
(5)
(6)
(7)
Volume keys keypad
Sleep key
Mute or restore speaker sound, and decrease or increase speaker volume incrementally as long as you hold down the key.
Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.
Initiates Sleep, which saves your information in the system. The display and other system components turn off and power is conserved.
To exit Sleep, briefly press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
WARNING!
If a critical battery level occurs while the computer is in the
Sleep state, the computer initiates Hibernation and the information stored is saved to the hard drive.
Using the keyboard 21
f11 f12 f2 f3 f4 f5 f6 f7 f8 f9 f10
Using the action keys
An action key performs an assigned function. The icon on each of the f1 through f12 keys, and the volume (5), and Sleep (7) keys illustrates the assigned function for that key.
▲ To use an action key function, press and hold the key.
Icon Key f1
Description
Allows you to view two apps simultaneously. The apps are displayed side by side.
Switches between open apps.
NOTE: Continue to press this key until the app you want is displayed.
Shows the commands available in an app.
Shows a list of recently used apps.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Stops playing an audio CD, DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Opens the Search charm. Allows you to search an open app or another app, your computer, and the Internet.
Opens the Share charm. Allows you to share pictures, files, or webpages.
Opens the Devices charm. Allows you to set up printers and synchronize data with your phone and stream video to your wireless TV.
Opens the Settings charm. Allows you to personalize your computer: Change your account picture, specify the background and color of your Start screen, and more.
Mutes or restores speaker sound.
Decreases speaker volume incrementally as long as you hold down the key.
22 Chapter 5 Navigating using the keyboard and pointing devices
Icon Key Description
Increases speaker volume incrementally as long as you hold down the key.
Initiates Sleep, which saves your information in the system. The display and other system components turn off and power is conserved.
To exit Sleep, briefly press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
WARNING!
If a critical battery level occurs while the computer is in the Sleep state, the computer initiates Hibernation and the information stored is saved to the hard drive.
Using Microsoft Windows 8 shortcut keys
Microsoft Windows 8 provides shortcuts to perform actions quickly. Several shortcuts will help you with Windows 8 functions. Press the Windows logo key in combination with the key to perform the action.
For additional information on Windows 8 shortcut keys, go to Help and Support. From the Start screen, type h, and then select Help and Support.
Shortcut Keys
Description Shortcut key
Key
Returns you to the Start screen from an open app or the Windows desktop.
Pressing the key again returns you to the previous screen.
+ c Opens the charms.
+ d
+ tab
Opens the Windows desktop.
Switches between open apps.
NOTE: Continue to press this key combination until the app you want displays.
Closes an active app.
alt + f4
Using the integrated numeric keypad
The computer includes an external wireless keyboard that includes a numeric keypad.
Using the keyboard 23
Component num lock key
Integrated numeric keypad
Description
Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys).
NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.
Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.
24 Chapter 5 Navigating using the keyboard and pointing devices
6 Managing power
Initiating Sleep and Hibernation
Windows has two power-saving states, Sleep and Hibernation.
● Sleep–The Sleep state is automatically initiated after a period of inactivity. Your work is saved to memory, allowing you to resume working very quickly. You can also initiate Sleep manually. For more information, see
Manually initiating and exiting Sleep on page 25 .
● Hibernation–The Hibernation state is automatically initiated if the computer is in the Sleep state for an extended period. Hibernation puts your open documents and programs on your hard drive, and then turns off your computer.
NOTE:
You can manually initiate Hibernation. See Manually initiating and exiting Sleep on page 25
and Manually initiating and exiting Hibernation on page 26 .
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.
NOTE: You cannot connect to a network or perform any computer functions while the computer is in the Sleep state or in Hibernation.
Intel Rapid Start Technology (select models only)
For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start
Technology allows your computer to resume quickly from inactivity.
Rapid Start Technology manages your power-saving options as follows:
● Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press any key, activate the TouchPad, or briefly press the power button.
● Hibernation—Rapid Start Technology initiates Hibernation after a period of computer inactivity while the computer is in the Sleep or when the battery reaches a critical level. After Hibernation is initiated, press the power button to resume your work.
NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to initiate Hibernation yourself, you must enable user-initiated Hibernation using Power Options. See
Manually initiating and exiting Hibernation on page 26
.
Manually initiating and exiting Sleep
▲ To initiate Sleep, from the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings, click the Power icon, and then select Sleep.
To exit Sleep:
● Briefly press the power button.
● Press a key on the keyboard.
When the computer exits Sleep, the power lights turn on and your work returns to the screen.
Initiating Sleep and Hibernation 25
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.
Manually initiating and exiting Hibernation
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options in Control Panel.
1.
From the Start screen, type power, select Settings, and then select Power Options.
2.
In the left pane, select Choose what the power button does.
3.
Select Change Settings that are currently unavailable.
4.
In the When I press the power button area, select Hibernate.
5.
Click Save changes.
To exit Hibernation, briefly press the power button.
When the computer exits Hibernation, the power lights turn on and your work returns to the screen. If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.
Setting password protection on wakeup
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:
1.
From the Start screen, type power, select Settings, and then select Power Options.
2.
In the left pane, select Require a password on wakeup.
3.
Select Change Settings that are currently unavailable.
4.
Select Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account password, click Create or change your user account password, and then follow the onscreen instructions. If you do not need to create or change a user account password, go to step
5.
5.
Click Save changes.
HP CoolSense (select models only)
HP CoolSense automatically detects when the computer is not in a stationary position and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort.
When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer may be higher than it would be with HP CoolSense on.
To turn CoolSense off or on, follow these steps:
▲ From the Start screen, type cool, select Settings, and then select HP CoolSense.
26 Chapter 6 Managing power
Refreshing your software content with Intel Smart
Connect Technology (select models only)
When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to exit Sleep. If a network connection is available, Smart Connect updates open apps such as your email inboxes, social network sites, and news pages and then returns the computer to the
Sleep state. Smart Connect also syncs content that you have created offline, such as emails. When the computer exits Sleep, you have immediate access to your updated information.
▲ To enable this feature or manually adjust the settings, from the Start screen, type smart, and then select Intel® Smart Connect Technology.
Shutting down (turning off) the computer
CAUTION: Unsaved information is lost when the computer shuts down.
The Shut down command closes all open programs, including the operating system, and then turns off the computer.
Shut down the computer under any of the following conditions:
● When you need to access components inside the computer
● When you are connecting an external hardware device to a port other than a USB or video port
● When the computer will be unused and disconnected from external power for an extended period
Although you can Shut down the computer with the power button, the recommended procedure is to use the turn off command, as follows:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible.
1.
Save your work and close all open programs.
2.
From the Start screen, point to the far-right upper or lower corner of the screen to display charms, and then click Settings.
3.
Click the Power icon, and then click Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:
● Press ctrl + alt + delete . Click the Power icon in the lower-right corner of the screen, and then click
Shut Down.
● Press and hold the power button for at least 5 seconds.
● Disconnect the computer from external power.
Refreshing your software content with Intel Smart Connect Technology (select models only) 27
7 Managing and sharing information
Drives are digital storage devices or solid-state drives that help you store, manage, share, and access information. Your computer has an internal hard drive that stores your personal files and your computer's software and operating system. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive.
To quickly transfer information, connect a Universal Serial Bus (USB) flash drive to the USB port on your computer, or insert the memory card from your phone or camera into the memory card reader.
NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions.
Using a USB device
Most computers have at least one USB port, because this versatile interface allows you to connect to numerous kinds of external devices to your computer.
Your computer may have more than one type of USB port. See Getting to know your computer on page 4
for the types of USB ports on this computer. Be sure to purchase devices that are compatible with your computer.
28 Chapter 7 Managing and sharing information
Connecting a USB device
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.
▲ Connect the USB cable for the device to the USB port.
A sound indicates that the device has been detected.
NOTE: The first time you connect a USB device, a message displays on the Windows desktop and an icon in the notification area lets you know that the device is recognized by the computer.
Removing a USB device
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure to safely remove the USB device.
1.
Save your information and close all programs associated with the device.
2.
From the Windows desktop, click the hardware icon in the notification area, at the far right of the taskbar. A message, Safely Remove Hardware and Eject Media displays.
3.
Follow the on-screen instructions.
Using a USB device 29
Inserting and removing a memory card
To insert a memory card:
CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card.
1.
Hold the card label-side up, with the connectors facing the computer.
2.
Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
A sound indicates that the device has been detected.
To remove a memory card:
1.
Save your information and close all programs associated with the card.
2.
From the Windows desktop, click the remove hardware icon in the notification area, at the far right of the taskbar. Then, follow the on-screen instructions.
3.
Press in on the card (1), and then remove it from the slot (2).
30 Chapter 7 Managing and sharing information
8 Maintaining peak performance
Keep your computer at peak operating performance using the practices and tools described in this chapter. Start with routine maintenance, keep the equipment clean, and regularly update software.
Also pay attention to important security issues, including passwords, virus protection, and anti-theft measures. Finally, find out how to access your system settings when you need to contact support or run diagnostics on your computer system.
Performing routine maintenance
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently.
To run Disk Cleanup:
1.
From the Start screen, type disk.
2.
Click Settings, and then select Free up disk space by deleting unnecessary files.
3.
Follow the on-screen instructions.
Using Disk Defragmenter
As you use your computer over time, the files on the hard drive become fragmented. Because of this, the hard drive works harder to locate files, and the computer slows down. Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that the system can run more efficiently.
Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may need more than an hour to complete the task.
To run Disk Defragmenter:
1.
From the Start screen, type disk.
2.
Click Settings, and then select Defragment and optimize your drives.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer.
Go to the HP support website to download the latest versions of HP programs and drivers. For U.S.
support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/ country/us/en/wwcontact_us.html
. At this location, you can also register to receive automatic notifications when updates become available.
Performing routine maintenance 31
Cleaning your computer
Cleaning products
Use the following products to safely clean your computer:
● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example:
Disposable wipes come in a variety of brand names.)
● Alcohol-free glass cleaning fluid
● Water with mild soap solution
● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
● Static-free cloth wipes
CAUTION: Avoid the following cleaning products:
Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can permanently damage the surface of the computer.
Fibrous materials, such as paper towels, which can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING!
To prevent electric shock or damage to components, do not attempt to clean your computer while it is turned on:
Turn off the computer.
Disconnect external power.
Disconnect all powered external devices.
CAUTION: Do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display.
Cleaning the sides and cover
To clean the sides and cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable l disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning the keyboard
WARNING!
To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.
32 Chapter 8 Maintaining peak performance
CAUTION: When cleaning the keyboard, do not let liquids drip between the keys. This can permanently damage internal components.
● To clean and disinfect the keyboard, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.
Using security measures
A password is a group of characters that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer.
Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.
Use the following tips for creating and saving passwords:
● To reduce the risk of being locked out of the computer, record each password and store it in a secure place away from the computer. Do not store passwords in a file on the computer.
● When creating passwords, follow requirements set by the program.
● Change your passwords at least every three months.
● An ideal password is long and has letters, punctuation, symbols, and numbers.
● Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings.
For additional information about Windows passwords, such as screen-saver passwords, from the
Start screen, type support, and then select the HP Support Assistant app.
Setting Windows passwords
Password
User password
Administrator password
Function
Protects access to a Windows user account.
Protects administrator-level access to computer contents.
NOTE: This password cannot be used to access Setup
Utility (BIOS) contents.
Using security measures 33
Setting Setup Utility (BIOS) passwords
Password
Administrator password
Power-on password
Function
● Must be entered each time you access Setup Utility
(BIOS).
● If you forget your administrator password, you cannot access Setup Utility (BIOS).
NOTE: The administrator password can be used in place of the power-on password.
NOTE: Your administrator password is not interchangeable with an administrator password set in Windows, nor is it revealed as it is set, entered, changed, or deleted.
NOTE: If you enter the power-on password at the first password check, you must enter the administrator password to access Setup Utility (BIOS).
● Must be entered each time you turn on or restart the computer.
● If you forget your power-on password, you cannot turn on or restart the computer.
NOTE: The administrator password can be used in place of the power-on password.
NOTE: A power-on password is not revealed as it is set, entered, changed, or deleted.
To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
1.
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc , and then press f10 .
2.
Use the arrow keys to select Security, and then follow the on-screen instructions.
Your changes take effect when the computer restarts.
Using Internet security software
When you use your computer to access email, a network, or the Internet, you expose your computer to viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features is preinstalled on your computer.
▲ To access Norton Internet Security, from the Start screen, type n, and then select Norton
Internet Security.
For more information about protecting your computer from Internet threats, go to Help and Support.
From the Start screen, type h, and then select Help and Support.
Installing software updates
Installing Windows updates
Updates to the operating system and other software may have become available after the computer left the factory. Microsoft sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.
34 Chapter 8 Maintaining peak performance
To be sure that all available updates are installed on the computer, observe these guidelines:
● Run Windows Update as soon as possible after you set up your computer. From the Start screen, type u, select Settings, and then select Windows Update.
● Enable automatic Windows Update thereafter.
Updating software
HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support . At this location, you can also register to receive automatic update notifications when updates become available.
If you have installed software from other companies, regularly update the software to correct security problems and improve the performance of the software.
Using security measures 35
9 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc , and then press f10 .
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn + esc (if you are already in Windows) or by using Setup Utility (BIOS).
1.
Start Setup Utility (BIOS) (see
Starting Setup Utility (BIOS) on page 36
.
2.
Use the arrow keys to select Main.
3.
To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter.
4.
Click Yes.
36 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
From the Start screen, type support, and then select the HP Support Assistant app.
2.
Click Updates and tune-ups, and then click Check for HP updates now.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps: a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:
1.
From the Start screen, type e, and then select File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Using HP PC Hardware Diagnostics (UEFI) 37
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc , and then press f2 .
The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 38
.
b.
Hard drive c.
BIOS
2.
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc .
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com
.
2.
Click Support & Drivers, and then click the Drivers & Software tab.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
38 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
10 Backing up, restoring, and recovering
Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
NOTE: This chapter describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support.
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
● System Recovery—Reinstalls the original operating system and the programs that were installed at the factory.
● Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
See
Creating HP Recovery media on page 40 .
2.
As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Help and Support. From the Start screen, type h, and then select Help and Support.
3.
As you add photos, video, music, and other personal files, create a backup of your personal information. Windows File History can be set to regularly and automatically back up files from libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever
Creating recovery media and backups 39
choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery
Manager.
NOTE: File History is not enabled by default, so you must turn it on.
For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required.
● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.
● If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the
HP website. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a
USB port on an external device, such as a USB hub.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take up to an hour or more. Do not interrupt the creation process.
● If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1.
From the Start screen, type recovery, and then select HP Recovery Manager.
2.
Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see
Recovering using HP Recovery Manager on page 43 .
40 Chapter 10 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File
History, see Help and Support. From the Start screen, type h, and then select Help and
Support.
● If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
● If you want to restore the system to a previous state without losing any personal information,
Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to an automatically created restore point. For more information and steps for using Windows System Restore, see Help and
Support. From the Start screen, type h, and then select Help and Support.
● If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that came preinstalled on your computer or were purchased from the Windows
Store, consider using Windows Refresh. This option does not require backing up data to another drive. See
Using Windows Refresh for quick and easy recovery on page 42
.
● If you want to reset your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows.
For more information, see
Remove everything and reinstall Windows on page 42
.
● If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Other applications included in the image continue to be available for installation through the
Drivers and Applications Reinstall option in HP Recovery Manager.
For more information, see
Recovering using HP Recovery Manager on page 43 .
● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery partition (select models only) or use the HP
Recovery media that you have created. For more information, see Recovering using HP
Recovery Manager on page 43 . If you have not already created recovery media, see
HP Recovery media on page 40 .
● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see
Recovering using HP Recovery Manager on page 43
.
● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.
For more information, see
Removing the HP Recovery partition on page 44 .
Restore and recovery 41
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. Any Windows 8 apps that came preinstalled on your computer and any that were purchased from the Windows Store will be saved.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE: You may be prompted for your permission or password when using Refresh. See Help and
Support for more information. From the Start screen, type h, and then select Help and Support.
To start Refresh:
1.
From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms.
2.
Click Settings.
3.
Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
4.
Scroll the right-side choices down to display Refresh your PC without affecting your files.
5.
Under Refresh your PC without affecting your files, select Get started, and then follow the on-screen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1.
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.
Choose your keyboard layout.
3.
Select Troubleshoot from the boot options menu.
4.
Select Reset your PC, and then follow the on-screen instructions.
To use the Start screen:
1.
From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms.
2.
Click Settings.
42 Chapter 10 Backing up, restoring, and recovering
3.
Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
4.
Scroll the right-side choices down to display Remove everything and reinstall Windows.
5.
Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models
only). If you have not already created recovery media, see Creating HP Recovery media on page 40
.
Using HP Recovery media, you can choose from one of the following recovery options:
● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.
● Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery.
What you need to know
● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see
Creating HP Recovery media on page 40 .
● To use the Factory Reset option, you must use HP Recovery media. If you have not already created recovery media, see
Creating HP Recovery media on page 40 .
● If the HP Recovery media does not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition (select models only)
The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.
Restore and recovery 43
To start HP Recovery Manager from the HP Recovery partition:
1.
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.
Choose your keyboard layout.
3.
Select Troubleshoot from the boot options menu.
4.
Select Recovery Manager, and follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See
Changing the computer boot order on page 44
.
3.
Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.
To change the boot order:
1.
Insert the HP Recovery media you created.
2.
Restart the computer, quickly press esc , and then press f9 for boot options.
3.
Select the optical drive or USB flash drive you want to boot from.
4.
Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows
Refresh option, the Windows option to remove everything and reinstall Windows, or the HP Recovery
Manager option. So before you remove the Recovery partition, create HP Recovery media; see
Creating HP Recovery media on page 40
.
44 Chapter 10 Backing up, restoring, and recovering
Follow these steps to remove the HP Recovery partition:
1.
From the Start screen, type recovery, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 45
11 Troubleshooting
Wireless connection problems
Some possible causes for wireless connection problems include the following:
● Wireless device is not turned on.
● Wireless device is not installed correctly or has been disabled.
● Wireless device encountered interference from other devices.
● Wireless device or router hardware has failed.
Cannot connect to a WLAN
If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer.
1.
Be sure that the wireless device is turned on.
2.
Then try connecting to the WLAN again.
If you are still unable to connect, follow the steps below.
1.
From the Start screen, type c, and then select Control Panel.
2.
Select System and Security, and then in the System area, click Device Manager.
3.
Click the arrow next to Network adapters to expand the list and show all adapters.
4.
Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the term wireless, wireless LAN, WLAN, or 802.11.
If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed.
For more information about troubleshooting WLANs, see the website links provided in Help and
Support.
Cannot connect to a preferred network
You may not be able to connect to a preferred network because it is a security-enabled WLAN. You must have the security code to connect to this type of WLAN. See the next section for additional information.
46 Chapter 11 Troubleshooting
If entering a security code is not the problem, you may have a corrupted WLAN connection. Many times, Windows can automatically repair a corrupted WLAN connection.
● If there is a network status icon in the notification area, at the far right of the taskbar, right-click the icon, and then click Troubleshoot problems.
Windows resets your network device and attempts to reconnect to one of the preferred networks.
● If there is no network status icon in the notification area, follow these steps:
1.
From the Start screen, type c, and then select Control Panel.
2.
Select Network and Internet, and then select Network and Sharing Center.
3.
Select Troubleshoot problems, and then select the network you want to repair.
Current network security codes are unavailable
If you are prompted for a security code (or network key) or a name (SSID) when connecting to a
WLAN, the network is protected by security. The SSID and security code are alphanumeric codes that you enter into your computer to identify your computer to the network. You must have the current codes to connect to a secure network.
● For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the router and the WLAN device.
● For a private network, such as a network in an office or at a public Internet chat room, contact the network administrator to obtain the codes, and then enter the codes when your are prompted to do so.
Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. You must change the corresponding code in your computer accordingly.
If you are provided with a new wireless network key and SSID for a network, and if you have previously connected to that network, follow the steps below to reconnect to the network:
1.
From the Windows desktop, click the network status icon in the notification area, at the far right of the taskbar.
A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed.
2.
Right-click the network, and then click Properties.
NOTE: If the network you want is not listed, check with the network administrator to be sure that the router or access point is operating.
3.
Click the Security tab and enter the correct wireless encryption data into the Network security
key box.
4.
Click OK to save these settings.
Cannot connect to the wireless router
If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by removing power from the router for 10 to 15 seconds.
If the computer still cannot connect to a WLAN, restart the wireless router. For details, see the router manufacturer's instructions.
Wireless connection problems 47
Network status icon is not displayed
If the network status icon is not displayed in the notification area after you configure the WLAN, the software driver is either missing or corrupted. A Windows “Device not Found” error message may also be displayed.
To resolve this problem, get the latest version of the WLAN device software and drivers for your computer from the HP website at http://www.hp.com
.
1.
Open your Internet browser.
2.
For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
.
3.
Click the option for software and driver downloads, and then type your computer model number in the search box.
4.
Press enter , and then follow the on-screen instructions.
NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's website for the latest software.
Power problems
Computer will not turn on or start
1.
Shut down the computer.
2.
Test the AC outlet by connecting a different electrical device to it.
3.
Reconnect the computers cables, being sure that the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet are secure.
4.
Try to turn on the computer.
● If the power lights turn on, the AC adapter is working properly.
● If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced.
Contact support for information about obtaining a replacement AC power adapter.
Hard drive error
1.
Press the ctrl + alt + delete keys simultaneously.
2.
Click the Power icon, and then click Restart.
Or, press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer.
3.
If Windows opens, immediately back up all important information to an external hard drive.
4.
Whether Windows started or not, contact support. Either the hard drive or the system board may need to be replaced.
48 Chapter 11 Troubleshooting
Computer is not responding
Use the Windows Task Manager to close any programs that are not responding.
1.
Press the ctrl + alt + delete keys.
2.
Click Task Manager.
3.
Select any program that is not responding, and then click End Task.
If closing programs does not work, restart the computer.
1.
Press the ctrl + alt + delete keys.
2.
Click the Power icon, and then click Restart. Or, press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer.
Computer shuts down unexpectedly
● The computer might be in an exceedingly hot environment. Turn it off and let it cool down.
● Be sure that the computer vents are not blocked and that the internal fan is running. See
Getting to know your computer on page 4
for the location of the computer vents.
Display problems
The display is blank
● Exit Sleep to redisplay the screen image.
◦ Press the power button briefly.
◦ Press a key on the keyboard.
◦ Press the space bar.
◦ Press the esc key.
● Press the power button to turn on the computer.
Images on the screen are too large or too small, or the images are fuzzy
Adjust the resolution settings.
1.
From the Start screen, type c, and then select Control Panel.
2.
Select Appearance and Personalization.
3.
Under Display, select Adjust Screen Resolution.
4.
Adjust resolution as necessary, and then click Apply.
Keyboard and mouse problems
● Be sure that you are using the keyboard or mouse within range of the receiver.
● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity.
Click the left mouse button to reactivate it.
Display problems 49
● Replace the batteries in the keyboard and mouse.
● Remove the wireless USB receiver on the bottom of the stand, and then reinsert it. Re-pair the keyboard and mouse to the receiver.
NOTE: The illustrations below may look slightly different from your keyboard and mouse.
IMPORTANT: During these steps, place the keyboard and mouse on the same level as the receiver.
To re-pair the keyboard and mouse:
1.
Disconnect the receiver from the USB port on the bottom of the computer stand, and then reconnect it. See
Bottom on page 9 for the location of the USB port.
2.
Be sure that the mouse is on (1), and then press and hold the Connect button (2) for 5 to 10 seconds, until the LED on the receiver lights up or stops flashing. To confirm the connection, move the mouse and check for a response on the screen.
3.
After the mouse connection is established, complete the following steps to re-pair the keyboard.
50 Chapter 11 Troubleshooting
4.
Press and hold the Connect button (3) for 5 to 10 seconds, until the LED on the receiver lights up or stops flashing.
Audio problems
No sound is produced
● Be sure that you connected powered speakers and that they are turned on.
● Adjust the volume, either on the speakers or through the computer operating system.
● Turn off your computer, and then unplug and reconnect the speakers. Be sure that the speakers are properly connected.
● Unplug headphones if they are connected to your computer (or speaker system).
● If the computer is in the Sleep state, exit Sleep by briefly pressing the power button.
● Check the audio functions.
To check the audio functions on your computer, follow these steps:
1.
From the Start screen, type c, and then select Control Panel.
2.
Select Hardware and Sound, and then select Sound.
3.
When the Sound window opens, click the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button.
You should hear sound through the speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
1.
From the Start screen, type s, and then select Sound Recorder.
2.
Click Start Recording and speak into the microphone. Save the file to your Windows desktop.
3.
Open a multimedia program and play back the sound.
NOTE: To confirm or change the audio settings on your computer, from the Start screen, type c, and then select Control Panel. Select Hardware and Sound, and then select Sound.
Audio problems 51
Software problems
● Shut down the computer, and then turn it on again.
● Update or reinstall the drivers. See
Updating programs and drivers on page 31 .
●
Refresh or restore your computer. See Backing up, restoring, and recovering on page 39 .
52 Chapter 11 Troubleshooting
12 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
Input power
Operating voltage and current
DC plug of external HP power supply
Rating
19.5 V dc @ 3.33 A – 65 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.
Operating specifications
NOTE: To see the electrical ratings, refer to your computer’s ratings label, located on the outside of the computer.
Factor
Operating temperature
Storage temperature
Operating humidity
Operating altitude
Storage altitude
Metric
5°C to 35°C
–30°C to 65°C
15% to 80% @ 26°C
0 m to 2000 m
0 m to 4572 m
U.S.
41°F to 95°F
–22°F to 149°F
15% to 80% @ 78°F
0 ft to 6561 ft
0 ft to 15,000 ft
Input power 53
13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded, and then remove the cover.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling a component, discharge static electricity by touching an unpainted metal surface of the component.
● If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or installation, contact support.
54 Chapter 13 Electrostatic Discharge
Index
A
AC adapter light, identifying 7
action keys
next track or section 22 play, pause, resume 22 previous 22 stop 22 using 22
ambient light sensor, identifying 5
B backing up
BIOS
boot order changing HP Recovery
buttons
C
cleaning
display 32 keyboard 32 procedures 32 products 32 sides and cover 32 cleaning your computer 32
components
D deleted files
Disk Defragmenter software 31 drivers, updating 31
E
edge—swipe gestures
F
H
hard drive light, identifying 7
Hibernation
high-definition devices,
HP PC Hardware Diagnostics
(UEFI)
HP Recovery Manager
correcting boot problems 44 starting 44
HP Recovery media
HP Recovery partition
I
installing, critical updates 34
integrated numeric keypad,
integrated webcam, identifying 5
internal microphones, identifying
Internet security software, using
J jacks
K keys
L labels
Bluetooth 9 regulatory 9 service 9 wireless certification 9
Index 55
lights
M maintenance, Disk
memory card reader, identifying
minimized image
creating 43 minimized image recovery 43
N
O
P passwords
pinching touch screen gesture 18
ports
power connector, identifying 7
product name and number,
R
re-pair, keyboard and mouse 50
recovery
recovery media
creating using HP Recovery
recovery partition
recycle
refresh
regulatory information
regulatory label 9 wireless certification labels 9
remove everything and reinstall
reset
restore
S
setting password protection on
Setup Utility (BIOS) passwords
Setup Utility (BIOS), using 36
Sleep
software
software updates, installing 34
speakers
stand release button, identifying
supported discs
system restore point
T
computer is not responding
computer shuts down
images on screen problems
re-pair the keyboard and
U
USB devices
V
56 Index
volume control button,
W webcam
Windows
Refresh 41, 42 reinstall 41, 42
remove everything and reinstall
Windows application key,
Windows logo key, identifying 21
Windows updates, installing 34
wireless certification label 9
wireless controls, operating
wireless network (WLAN)
corporate WLAN connection
functional range 12 public WLAN connection 12
security 11 using 11 wireless router 11
Z
zooming touch screen gesture 18
Index 57
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