Product Overview

Toshiba SurePoint

Touch Display

Making retail smarter starts with innovative

Toshiba touchscreens at the point-of-sale

For the consumer ... fast, accurate checkouts and visibility to services

The ubiquity of the worldwide web and the pervasiveness of mobile handsets, netbooks and laptop PCs give consumers near limitless access to on-demand products, information and services. For retailers focused on strengthening customer advocacy, checkout speed, accuracy and a personalized shopping experience, it is no longer a differentiator to open new channels of communications with customers, it is a business imperative.

Create advocates by elevating the customer shopping experience

The SurePoint™ flat-panel touch display gives retailers a simple, yet innovative way to create a unique and distinctive experience for customers.

Touchscreens help associates minimize wait time with speedy, accurate checkouts. When customer-facing displays are present for shoppers, they can scroll through receipts, access loyalty account information and respond to store promotions. Touch displays can also introduce new services at the point-of-sale, including third-party offers that help generate incremental revenue—all while making your store a favorite place to shop.

Highlights

— Environmentally friendly LED backlight technology

— Unintentional touch rejection for enhanced usability

— Deep sleep enabled with Toshiba Remote

Management Agent

— Easily attaches and detaches I/O for improved serviceability

— Embedded diagnostics promote display life

— Flashable firmware updates

Product Overview

For the employee … less training time, less stress

The Toshiba SurePoint touch display is engineered for optimum usability for store associates. Touchscreens dramatically reduce training time, enhancing the associate’s confidence and productivity.

Speed employee training and increase accuracy, employing intuitive touch interfaces

Robust infrared (IR) touchscreens never need recalibrating and they offer the most flexibility for various input devices—from a bare finger or stylus to a credit card—speeding transactions.

Glare-proof tempered glass and unique unintentional touch rejection maximize usability. In addition, tactile and auditory feedback during transactions—including a forward-facing speaker kit—help associates avoid unnecessary errors.

For the retailer … a smarter business

Retailers who deploy Toshiba SurePoint touchscreens at checkout can begin seeing an immediate return on their investment. Touch displays promote significantly faster throughput that can potentially reduce the number of checkout lanes open and the number of cashiers required at the front end.

While the innovative Toshiba SurePoint touch display helps improve employee productivity and positively impacts customer loyalty, it also enables retailers to operate smarter and realize a fast return on investment. For example, flashable firmware and security updates help reduce service and staffing costs. Built-in diagnostic tools monitor each display’s health with critical information such as bulb life, brightness settings and power-on hours, maximizing the usable life. Peripherals can be attached and removed easily without disassembling the display, simplifying future upgrades.

The latest Toshiba SurePoint touch displays help retailers demonstrate their environmental commitment and build a sustainable business. More energy efficient than ever before, new displays support ultra-low power deep sleep automation and feature LED backlight technology free from harmful chemicals.

1 The retailhardened design ensures long service life even under the most extreme conditions. In addition, displays are constructed from recycled materials and packaging is made from 100 percent recycled post-consumer waste to help reduce the cost and environmental impact of end-of-life disposal.

Trust Toshiba’s retail experience

As the world’s leading provider of integrated in-store solutions and retail insights, Toshiba Global Commerce Solutions delivers end-to-end solutions for checkout, consumer interactions and retail operations that unlock amazing new possibilities for retailers and shoppers everywhere. In partnership with the Together

Commerce Alliance, our global business partner program, we help bring innovation and value to every retailing experience so that you can delight your customers every day, everywhere.

Deliver quick return on investment, streamlining operations, controlling costs and managing risk.

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Product Overview

1. Intuitive, infrared touch display

2. High-contrast ratio, minimal glare and wide-angle viewing

3. High brightness, active-matrix display supports full motion video for better viewing

4. Convenient infrared technology interaction accepts various modes of input

5. Energy-efficient design offers low power consumption

6. Supports deep sleep on Toshiba SurePOS units

7. Direct attachment by USB to I/O and POS

8. Forward-facing speaker kit

9. Spill resistant retail hardened construction

10. Integrates with various optional peripherals for a unified appearance

(magnetic strip readers, keypads, key locks and speakers

11. 32-key programmable keypad for rapid data entry (optional)

12. A choice of 12-inch or 15-inch display

13. Wide tilt range for ergonomically correct viewing

14. Multiple mounting options for versatile placement options

15. 180-degree rotational range enables use by cashier and/or customer

16. Stable mount fixtures offer a steady screen display

17. Available in pearl white or iron gray to match existing POS hardware

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Product Overview

Toshiba SurePoint Touch Display Technical Requirements

Model Number - Touch

Screen Size

Resolution

Model Color

Backlit bulb

Power requirements

4820 - 2LW

12.1”

800 × 600

Pearl White

LED backlight

18 W max (20 W w/ brick), 15 W typical

N/A

4820 - 2LG

12.1”

800 × 600

Iron Gray

LED backlight

18 W max (20 W w/ brick), 15 W typical

4820 - 5LW

15”

1024 × 768

Pearl White

LED backlight

18 W max (20 W w/ brick), 15 W typical

Energy consumption efficiency*

Connectivity

Video interface

Touch interface

Optional mounting features

Mounting stands

Analog

Powered USB, standard USB

Integrated mounting stands: Toshiba SurePOS 700, Toshiba SurePOS 500 (second display)

Weighted distributed base

VESA-compliant adapter

Optional I/O devices

Magnetic Stripe Reader (MSR) w/Keylock

Keypad w/MSR and Keylock

Speaker Kit

Three track MSR

2-position programmable lock (up to 4-position available as option)

32-key programmable keypad with three track MSR

2-position programmable lock (up to 4-position available as option)

Forward-facing speaker assembly

Physical dimensions and weight

Maximum dimensions

(W×D×H)

12 inch: 12.12 × 2.2 × 10.43 (308 × 56 × 265 mm)

15 inch: 14.13 × 2.2 × 11.87 (359 × 56 × 301.5 mm)

MSR

MSR and Keypad

7.68 × 1.49 × 2.87 (195.5 × 38 × 73 mm)

8.27 × 2.09 × 5.31 (210 × 53 × 135 mm)

4820 - 5LG

15”

1024 × 768

Iron Gray

LED backlight

18 W max (20 W w/ brick), 15 W typical

Weight 12 inch: 5.51 lbs (2.5 kg)

15 inch: 7.37 lbs (3.35 kg)

Software

Operating Systems supported † Toshiba 4690 OS V5.2, or higher**

Microsoft Windows Embedded for Point of Service

Microsoft Windows Embedded POSReady 2009

Microsoft Windows XP Pro SP2, SP3

Microsoft Windows 7

Drivers supported OPOS 1.13 or later

Java POS 1.13 or later

Warranty Service ‡

Technical support §

One year depot or on-site service

24×7 phone support (during warranty period) and web-based help

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Product Overview

Together Commerce

Together Commerce is Toshiba’s vision for the new future of retail where retailers adapt their strategies, their stores and their technology to engage with consumers throughout the buying process in a seamless and helpful way. This collaborative approach enables retailers and customers to create mutually rewarding commerce—together.

For more information

To learn more about how Toshiba SurePoint touch displays can help transform your business, contact your local Toshiba sales representative or Toshiba Business Partner or visit: toshibagcs.com

Additionally, IBM Global Financing can help you acquire the IT solutions that your business needs in the most cost-effective and strategic way possible. We’ll partner with credit-qualified clients to customize an IT financing solution to suit your business goals, enable effective cash management, and improve your total cost of ownership. IBM Global Financing is your smartest choice to fund critical IT investments and propel your business forward.

For more information, visit: ibm.com/financing

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References

1 Deep sleep power state is defined as “suspend to RAM” (random access memory)

(meaning the power supply is in a reduced power mode). The system appears off; the CPU has no power; RAM is in slow refresh.

* The energy consumption efficiency is the value of the power consumption measured in accordance with the measuring method specified by the Japan energy saving law divided by the Composite Theoretical Performance specified by the energy saving law.

† An operating system is not included and can be purchased separately.

‡ For a copy of Toshiba’s Statement of Limited Warranty, please contact your

Toshiba representative or authorized reseller.

§ Technical support response times may vary.

** For deep sleep and wake on touch, 4690 OS V6.2 Enhanced with PTF

(Program Temporary Fix) required. For MSR fields available in RMA 2.6 (Remote

Management Agent), 4690 OS V6.2 (Classic or Enhanced) is required.

Copyright © 2013 Toshiba Global Commerce Solutions, Inc.

Toshiba Global Commerce Solutions, Inc.

3039 Cornwallis Road

Research Triangle Park,

NC 27709 U.S.A.

Printed in the United States of America

April 2013

All Rights Reserved

Toshiba, the Toshiba logo, Toshiba.com, and SurePoint are trademarks or registered trademarks of Toshiba in the United States, other countries or both.

Toshiba Global Commerce Solutions, the Toshiba Global Commerce Solutions logo and toshibagcs.com are trademarks of Toshiba Global Commerce Solutions in the

United States, other countries or both. If these and other Toshiba Global Commerce

Solutions trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by Toshiba Global Commerce Solutions at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of Toshiba Global Commerce Solutions trademarks is available on the web at “Copyright and trademark information” at http://www.toshibagcs.com/legal/copytrade.shtml

IBM is the trademark or registered trademark of International Business Machines in the

United States, other countries or both.

JavaPOS and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates.

Microsoft, Windows Windows NT and the Windows logo are trademarks of

Microsoft Corporation in the United States, other countries or both.

Other company, product or service names may be trademarks or service marks of others.

The information included in this publication could include technical inaccuracies or typographical errors. Toshiba may make improvements and/or changes in the product(s) or the program(s) described in this publication at any time without notice Toshiba assumes no responsibility or liability for any use of the information contained herein and all such information is provided “AS IS” without warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Toshiba or third parties. For more details on limited warranty terms and conditions or extended warranty, please contact your Toshiba representative.

References in this publication to Toshiba products or services do not imply that

Toshiba intends to make them available in all countries in which Toshiba operates.

Copying or downloading the images contained in this document is expressly prohibited without the written consent of Toshiba. Any proposed use of claims in these materials must be reviewed by Toshiba counsel prior to such use.

All statements regarding Toshiba’s future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.

The Toshiba Global Commerce Solutions home page on the Internet can be found at toshibagcs.com

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