Avaya Companion Configuration Guide

Part No. P0609345 01

March 15, 2004

Business Communications

Manager

Companion Configuration

Guide

2

Copyright © 2004 Nortel Networks

All rights reserved.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

P0609345 01

Contents

3

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 1

Installing the Companion system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Companion components overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Hardware installation process map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Remote power interconnect (RPI) unit overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mounting the RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Wiring the base station and connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

RPI output connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

RPI input connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Companion base station installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Positioning a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Attaching a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installing the base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Registering Companion telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Restarting the system after a software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installing external antennas and lightning surge protection . . . . . . . . . . . . . . . . . . . . . 30

Read before you install equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing antennas (United States of America) . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Before you install an outdoor antenna (USA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing an outdoor antenna (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Installing a lightning surge protector (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing antennas (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Outdoor requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installing an indoor directional antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Installing an indoor omnidirectional antenna (Canada) . . . . . . . . . . . . . . . . . . . . . 37

Installing an outdoor omnidirectional antenna (Canada) . . . . . . . . . . . . . . . . . . . . 38

Installing a lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Chapter 2

Configuring Companion handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Companion overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Business Communications Manager Companion Configuration Guide

4

Contents

Process map: Companion portable handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Defining radio data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using Reevaluation to assign cells to base stations . . . . . . . . . . . . . . . . . . . . . . . 44

Programming base station radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Defining base station cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Enabling Companion handset registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Enabling registration or changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using portable DNs to show handset status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Registering Companion portables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Registering the C3060 handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Confirm that the handset is registered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Registering the C3050 handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50


Registering a C3020 handset (Canada only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52


Deregistering a handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Deregistering a portable from the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Deregistering a C3060 handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54



Measuring RSSI for the handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Measuring undirected RSSI for C3060 handsets. . . . . . . . . . . . . . . . . . . . . . . . . . 56

Measuring directed RSSI for C3060 handsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . 56





Companion DN record parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Handset features and restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Feature access for Companion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Language selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

P0609345 01

Figures

Figure 1 Process map: Installing Companion support hardware . . . . . . . . . . . . . . . . . . . 15

Figure 2 RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 3 RPI mounting holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 4 Opening the RPI cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 5 RPI components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 6 RPI connector printed-circuit board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure 7 Output connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 8 Input connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 9 Bracket termination board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Figure 10 Slide the cover on bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Figure 11 Installed antenna and lightning surge protectors (USA)

. . . . . . . . . . . . . . . . . . 31

Figure 12 Antenna with antenna bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 13 Lightning surge protector and bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Figure 14 Indoor directional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Figure 15 Indoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . . . 37

Figure 16 Install the outdoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . 39

Figure 17 Install the lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Figure 18 Companion headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 19 Process map: Setting up Companion handsets for registration . . . . . . . . . . . . . 43

5


6

P0609345 01

Tables

Table 1

Table 2

Table 3

Table 4

Table 5

Table 6

Table 7

RPI Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Cable distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Input wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

RPI-16 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Minimum distance between office areas and base stations . . . . . . . . . . . . . . . . 26

Clearance for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 8

Table 9

UTAM messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Radio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Table 10 Cell information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Table 11 Handset registration and password information . . . . . . . . . . . . . . . . . . . . . . . . . 46

Table 12 Companion telephone programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Table 13 Features available to a Companion portable handset . . . . . . . . . . . . . . . . . . . . 61

7


8

P0609345 01

Preface

This guide explains how to install and program Companion base stations and handsets.

Before you begin

This guide assumes the following:

• The Business Communications Manager is installed and initialized, and all hardware appears to be working.

• That a site survey has been conducted and the installer has access to these plans.

• That all configuration operators have a working knowledge of the Windows operating system and graphical user interfaces.

Symbols used in this guide

This guide uses symbols to draw your attention to important information. The following symbols appear in this guide:

Caution:

Caution Symbol

Alerts you to conditions where you can damage the equipment.

9

Danger:

Electrical Shock Hazard Symbol

Alerts you to conditions where you can get an electrical shock.

Warning:

Warning Symbol

Alerts you to conditions where you can cause the system to fail or work improperly.

Note:

Note Symbol

A Note alerts you to important information.

Tip:

Tip Symbol

Alerts you to additional information that can help you perform a task.

!

Security Note:

This symbol indicates a point of system security where a default should be changed, or where the administrator needs to make a decision about the level of security required for the system.


10

Preface

Text conventions

This guide uses the following text conventions: angle brackets (< >)

bold Courier text

italic text

plain Courier text

FEATURE

HOLD

RELEASE

Indicates that you choose the text to enter based on the description inside the brackets. Do not type the brackets when entering the command.

Example: If the command syntax is:

ping

<ip_address>

you enter:

ping 192.32.10.12

Indicates command names and options and text that you need to enter.

Example: Use the

dinfo

command.

Example: Enter

show ip

{

alerts

|

routes

}

.

Indicates book titles

Indicates command syntax and system output, for example, prompts and system messages.

Example:

Set Trap Monitor Filters

Indicates that you press the button with the coordinating icon on whichever set you are using.

How to get help

If you do not see an appropriate number in this list, go to www.Nortelnetworks.com/support.

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone: 1-800-4NORTEL (1-800-466-7835)

If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.

If you do not yet have a PIN Code, or for general questions and first line support, you can enter

ERC 338#.

Website: http://www.nortelnetworks.com/support

Presales Support (CSAN)

Telephone: 1-800-4NORTEL (1-800-466-7835)

Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)

P0609345 01

Technical Support - CTAS

Telephone:

* European Freephone 00800 800 89009

European Alternative/

United Kingdom

Africa

Israel

+44 (0)870-907-9009

+27-11-808-4000

800-945-9779

* Note: Calls are not free from all countries in Europe, Middle East or Africa

Fax: 44-191-555-7980

email: [email protected]

CALA (Caribbean & Latin America)


Telephone: 1-954-858-7777


APAC (Asia Pacific)


Telephone: +61-2-870-8800

Fax: +61 388664644


In-country toll free numbers

Australia 1800NORTEL (1800-667-835)

China 010-6510-7770

India 011-5154-2210

Indonesia 0018-036-1004

Japan 0120-332-533

Malaysia 1800-805-380

New Zealand 0800-449-716

Philippines 1800-1611-0063

Singapore 800-616-2004

South Korea 0079-8611-2001

Taiwan 0800-810-500

Thailand 001-800-611-3007

Service Business Centre & Pre-Sales Help Desk +61-2-8870-5511

Preface

11


12

Preface

P0609345 01

13

Chapter 1

Installing the Companion system

This section describes the process for installing a Companion wireless system.

The following information is based on the following understandings:

• A site survey has been completed and you have determined the exact locations of the base stations around your site.

• You have determined how many handsets you want.

To determine this, you need to know whether your system has a DS30 channel 2/6 or 3/5 split.

• The Companion requires a DSM8 module for every 32 handsets. You can assign a maximum of 32 Companion handsets per DSM because the Companion system can use both B channels.

You can install a maximum of two DSM8s or one DSM32 for Companion handsets, per system, providing your system is configured with a DS30 channel 2/6 split. Refer to the

Business Communications Manager Installation and Maintenance Guide for detailed hardware configuration.

The Companion hardware must be in place and configured before you can use the handsets to connect to the Business Communications Manager. This section describes the installation of the various pieces of hardware.

This section contains the following information:

•

“Companion components overview” on page 14

•

“Hardware installation process map” on page 15

•

“Companion components overview” on page 14

•

“Remote power interconnect (RPI) unit overview” on page 16

•

“Mounting the RPI unit” on page 17

•

“Wiring the base station and connecting the RPI” on page 19

•

“Companion base station installation overview” on page 25

•

“Positioning a Companion base station” on page 26

•

“Attaching a Companion base station” on page 27

•

“Installing external antennas and lightning surge protection” on page 30


14

Chapter 1 Installing the Companion system

Companion components overview

Your Companion portable telephone allows you to leave your desk without missing telephone calls. The telephones can access most Business Communications Manager business features such as call forward, call transfer, voice conference, and voice messaging using feature codes.

Business Communications Manager Companion has four main components:

Software - Companion software manages the telephone traffic between Companion base stations and portable telephones. Base stations connect to the Business Communications Manager in the same way that Business Communications Manager telephones do. You register the Companion portable telephones on the system. They do not require any ports on the system. You can connect a maximum of 60 portable telephones and a maximum of 32 base stations (32 cells) to the system.

Note: If you choose a 3/5 channel split for your system, you cannot assign a module to channel 7.

This limits you to a maximum of 16 base stations, which can support a maximum of 30 handsets.

Companion base stations — Position the base stations around the coverage area to send and receive calls between the portable telephones and Business Communications Manager. Base stations use digital radio technology and support handoff and roaming within the coverage area.

The coverage area can be a maximum of 160,000 square meters (1,700,000 square feet) when using the maximum number of base stations. The base station can use internal or external antennas. For most installations, the internal antenna will be used. If you need to install external antennas, refer to

“Installing external antennas and lightning surge protection” on page 30 .

Companion wireless handsets — Business Communications Manager supports the following wireless handsets: Companion 3020, Companion C3050 Etiquette, Companion C3050 CT2Plus, and Companion C3060.

The portable telephones used with your Business Communications Manager system are small, lightweight units with complete digital performance to provide clear voice quality. Companion portable telephones feature a three-line, 16-character, alphanumeric display.

Administration and maintenance tools — Programming of the Companion system is easily and quickly done through the Business Communications Manager Unified Manager. You can assign portable telephones to the system, check base station parameters, and enable and disable registration through programming.

Companion Diagnostics software allows you to run diagnostics on the wireless system. You run the diagnostics using a personal computer located at the customer site or in a remote location.

P0609345 01


15

Hardware installation process map

The following figure provides an overview of the process for installing the support hardware for a

Companion wireless system.

Figure 1

Process map: Installing Companion support hardware

Business

Communications

Manager

Companion equipment

DSM module installed and configured

Restore system to operation

Configure DN records for the handsets

Install

external antennas and lightning protection

, if required

Install remote power

interconnect (RPI)

Install base stations

Connect base stations to DSM

Register Companion sets *

*In the United States, you must enter a UTAM keycode before you register the handsets.

Note: Companion wireless availability is region-specific. This option also requires a software keycode for activation.


16


Remote power interconnect (RPI) unit overview

The remote power interconnect unit (RPI) provides remote power for base station support.

The following figure shows a diagram of the RPI.

Figure 2

RPI unit

Caution:

The RPI unit must have the DC backup power supplied by a UL listed universal power supply (UPS).

The UPS must have an output voltage rating of 44 to 52 V DC, with a maximum fault current limit of 6 A to protect the RPI output wiring. If these requirements are not met, it is necessary to use class 1 wiring.

Warning:

You must install the RPI units inside a building.

The AC outlet powering the RPI must be installed near the equipment and must be easily accessible.

The length of the RPI cord, from the outside surface of the unit to the plug, must be a minimum of 1.3 m (4.5 ft) and a maximum of 4.6 m (15 ft).

There are two versions of the RPI unit:

• The RPI-8 BIX UL supports a maximum of eight base stations.

• The RPI-16 BIX UL supports a maximum of 16 base stations.

Each RPI has a connection printed-circuit board and either one (RPI-8 BIX UL) or two (RPI-16

BIX UL) power supply units (PSUs). The maximum input power consumption of an RPI is 240 W.

If you use a UPS 48 V dc backup source, the maximum input power requirement of the RPI is

140 W.

You can upgrade an RPI-8 BIX UL to an RPI-16 BIX UL by installing a second PSU to the RPI-8

BIX UL.

P0609345 01


17

If you distribute the RPIs around the site, the number and type of RPIs depend on where you place them and how you power the base stations.

To determine how many base stations and how many PSUs you need for the number of base stations, use the following table:

Table 1

RPI Requirements

Base stations

1–8

9–16

17–24

25–32

RPI-16 and RPI-8 required PSUs required

1 RPI-8

1 RPI-16

1 RPI-16 and 1 RPI-8

2 RPI-16

1 PSU

2 PSUs

3 PSUs

4 PSUs

Mounting the RPI unit

When you mount the RPI unit, ensure you are following these guidelines before you start with step 1 below:

• Leave a clearance of a minimum of 125 mm (5 in.) around the RPI to provide acceptable ventilation and to prevent overheating.

• Leave a clearance of a minimum of 300 mm (12 in.) between two RPIs if you are installing them above one another, to provide acceptable ventilation and to prevent overheating.

• Install RPIs a minimum of 300 mm (12 in.) from the ceiling.

1

Partially screw in two #10 50 mm (2 in.) screws using the keyholes in the back of the unit, at the top, as a guide. Refer to the following figure.

Figure 3

RPI mounting holes

25 mm

(1 in.)

325 mm

(13 in.)

50 mm

(2 in.)

Keyholes

300 mm

(12 in.)

2

Open the cover with a screwdriver.

a

On the latch on the right side of the unit, use the screwdriver to push in, and then down, to release the latch.


18


b

Remove the cover by lifting it up. Refer to the following figure.

Figure 4

Opening the RPI cover

3

Hang the RPI on the two screws and tighten the screws.

4

Install the remaining two screws.

5

Feed the power cord through the bottom of the RPI.

6

Route it through the clip and around the strain relief support. The following figure shows how to route the power cord.

Figure 5

RPI components

Jumper lead to PSU 2

Grounding plates

The RPI-8 has grounding straps and plates fitted to allow an upgrade to an RPI-16.

PSU 1 PSU 2

(if equipped)

Grounding strap

Ferrite rings

Power supply cabling

Up to 16 outputs

(TCM + power)

Up to

16 inputs

(TCM)

Connection board

Clip

Strain relief support

Power cord

7

Route the power cord to the input power socket just to the left of PSU 1, on the left.

8

Connect the plug to the socket.

9

Follow the appropriate wiring instructions in the wiring charts in the next section,

“Wiring the base station and connecting the RPI”

.

P0609345 01


19

CAUTION: Do not apply power to the RPI until its installation and wiring are complete.

10

After the cable is wired correctly, connect the RPI power cord to the ac outlet.

11

Label each RPI.

Wiring the base station and connecting the RPI

The maximum two-way DC loop resistance for power pairs, including interconnections for each base station, is 75 ohms. You need one or two power pairs between the RPI and the base station.

The number of power pairs depends on the wire size of the power pair and the distance between the base station and the RPI.

This section contains this information:

•

“Connecting the RPI” on page 20

•

“RPI output connections” on page 21

•

“RPI input connections” on page 21

•

“RPI-8 BIX wiring chart” on page 22

•

“RPI-8 BIX wiring chart” on page 24

Caution:

Do not run unprotected power cables outdoors.

The maximum cable distances allowed between the RPI and the base station depend on the size of wire you use. Refer to the following table.

Table 2

Cable distances

Wire size

0.6 mm (22 AWG)

0.5 mm (24 AWG)

Single pair

800 m (2,500 ft.)

500 m (1,500 ft.)

Double pair

1200 m (4,000 ft.)

1000 m (3,000 ft.)

Caution:

When you use two power pairs, connect both pairs with the same polarity.


20


Connecting the RPI

Connect the power pairs to the correct connectors. The following figure shows the location of the input and output connectors on the RPI connector printed-circuit board.

Figure 6

RPI connector printed-circuit board

OBIX1 OBIX2 OBIX3 OBIX4

OBIX5 OBIX6 OBIX7 OBIX8

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21

RPI output connections

Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors.

The following figure shows how to route the output pairs. If you use one pair to power a base station, connect the power pair to -PWR(1) and +PWR(1). If you use two pairs to power a base station, connect one pair to -PWR(1) and +PWR(1), and the second pair to -PWR(2) and

+PWR(2).

Caution:

Ensure both pairs have the same polarity.

If you connect two power pairs with opposite polarities, you can damage the base station and RPI.

Figure 7

Output connector pinout

RPI input connections

Feed the TCM input pairs from the Business Communications Manager distribution frame through the top of the RPI and route them to the input connectors (IBIX1 to IBIX4).

The following figure shows how to route the input pairs. The maximum number of input pairs in an RPI installation is 16.

Figure 8

Input connector pinout

Pin 7 Pin 5 Pin 3 Pin 1

Pin 8 Pin 6 Pin 4


22


The table below lists the pinout and signal references.

Table 3

Input wiring

Connector

IBIX1

IBIX2

IBIX3

IBIX4

Pin

3, 4

5, 6

7, 8

1, 2

3, 4

5, 6

1, 2

3, 4

5, 6

7, 8

1, 2

7, 8

1, 2

3, 4

5, 6

7, 8

Signal

TCM 1

TCM 2

TCM 3

TCM 4

TCM 5

TCM 6

TCM 7

TCM 8

TCM 9

TCM 10

TCM 11

TCM 12

TCM 13

TCM 14

TCM 15

TCM 16

RPI-8 BIX wiring chart

The following table lists the wiring chart for the RPI-8 BIX.

Table 4

RPI-8 BIX wiring chart

Pin

28

3

29

4

26

1

27

2

30

5

31

6

RPI Connector printed-circuit board Label

-PWR

OBIX1

BS1

TCM

OBIX2

BS2

+PWR

-PWR

TCM

+PWR

Wire color

White-Blue

Blue-White

White-Orange

Orange-White

White-Green

Green-White

White-Brown

Brown-White

White-Slate

Slate-White

Red-Blue

Blue-Red

Output connector

OBIX1

OBIX2

OBIX3

OBIX4

OBIX5

OBIX6

OBIX7

OBIX8

OBIX9

OBIX10

OBIX11

OBIX12

OBIX13

OBIX14

OBIX15

OBIX16

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23

Table 4

RPI-8 BIX wiring chart (Continued)

45

20

46

21

43

18

44

19

41

16

42

17

39

14

40

15

47

22

48

23

49

24

37

12

38

13

35

10

36

11

Pin

32

7

33

8

34

9


-PWR

OBIX3

BS3

TCM

OBIX4

BS4

OBIX5

BS5

OBIX6

BS6

OBIX7

BS7

OBIX8

BS8

+PWR

-PWR

TCM

+PWR

-PWR

TCM

+PWR

-PWR

TCM

+PWR

-PWR

TCM

+PWR

-PWR

TCM

+PWR

Black-Brown

Brown-Black

Black-Slate

Slate-Black

Yellow-Blue

Blue-Yellow

Yellow-Orange

Orange-Yellow

Yellow-Green

Green-Yellow

Yellow-Brown

Brown-Yellow

Yellow-Slate

Slate-Yellow

Violet-Blue

Blue-Violet

Wire color

Red-Orange

Orange-Red

Red-Green

Green-Red

Red-Brown

Brown-Red

Red-Slate

Slate-Red

Black-Blue

Blue-Black

Black-Orange

Orange-Black

Black-Green

Green-Black

Violet-Orange

Orange-Violet

Violet-Green

Green-Violet

Violet-Brown

Brown-Violet


24


RPI-8 BIX wiring chart

The following table lists the wiring chart for the RPI-16 BIX.

Table 5

RPI-16 BIX wiring chart

Pin

11

37

12

35

10

36

8

34

9

32

7

33

14

40

15

38

13

39

5

31

6

29

4

30

2

28

3

26

1

27


-PWR

OBIX9

BS9

TCM

OBIX10

BS10

OBIX11

BS11

OBIX12

BS12

OBIX13

BS13

+PWR

-PWR

TCM

+PWR

-PWR

TCM

+PWR

-PWR

TCM

+PWR

-PWR

TCM

+PWR

Wire color

Red-Orange

Orange-Red

Red-Green

Green-Red

Red-Brown

Brown-Red

Red-Slate

Slate-Red

Black-Blue

Blue-Black

Black-Orange

Orange-Black

White-Blue

Blue-White

White-Orange

Orange-White

White-Green

Green-White

White-Brown

Brown-White

White-Slate

Slate-White

Red-Blue

Blue-Red

Black-Green

Green-Black

Black-Brown

Brown-Black

Black-Slate

Slate-Black

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25

Table 5

RPI-16 BIX wiring chart (Continued)

Pin

47

22

48

23

45

20

46

21

49

24

43

18

44

19

41

16

42

17


-PWR

OBIX14

BS14

TCM

OBIX15

BS15

OBIX16

BS16

+PWR

-PWR

TCM

+PWR

-PWR

TCM

+PWR

Wire color

Yellow-Blue

Blue-Yellow

Yellow-Orange

Orange-Yellow

Yellow-Green

Green-Yellow

Yellow-Brown

Brown-Yellow

Yellow-Slate

Slate-Yellow

Violet-Blue

Blue-Violet

Violet-Orange

Orange-Violet

Violet-Green

Green-Violet

Violet-Brown

Brown-Violet

Companion base station installation overview

Before you install portable equipment, ensure that a site planner determines base station locations and records the base station information in a provisioning record.

This section includes the detailed information about:

•

“Positioning a Companion base station” on page 26

•

“Attaching a Companion base station” on page 27

•

“Installing the base station” on page 27

Caution:

You must install all base stations within 1230 m (4000 ft., TCM wiring length) of the BCM1000 or base station module.

To optimize seamless hand off, the difference in TCM wiring length between neighboring base stations must not exceed 300 m (1,000 ft.).

Before you install or move wireless equipment in the United States, check that you have approval from UTAM Inc.

The United States FCC has appointed UTAM Inc. as the body responsible for coordinating and verifying the installation or relocation of unlicensed, personal wireless communication devices. To


26

Chapter 1 Installing the Companion system comply with UTAM Inc., the system uses keys and credits to control user capacity and to ensure system location verification. You require these software keys and credits to activate Companion services. You purchase these credits at the time you place the order.

Positioning a Companion base station

Avoid installing base stations on large concrete or marble columns because these columns affect radio coverage. If possible, place the base station a minimum of 1 m (40 in.) from these types of columns. Do not install a base station with the antenna housings near metal objects. Be careful not to damage existing wiring or panels.

Do not position base stations in ducts, plenums, or hollow spaces used to transport environmental air except where the duct, plenum or hollow space is created by a suspended ceiling having lay-in panels. When you need more than one base station in a cell to meet traffic requirements, position the base stations at the same cell center.

To place all base stations in the same cell center:

• for the USA, a minimum of 54 in. and a maximum of 9 ft. 9 in. distance between the center of one base station to the center of another

• for Canada, a minimum of 9 cm and a maximum of 1.5 m distance from edge to edge

Warning:

Never install base stations in rows.

Position base stations away from office areas or areas with high portable telephone traffic. The table below shows the minimum distance between office areas and base stations. Install the base station on the ceiling or high on walls to maintain these minimum distances.

Table 6

Minimum distance between office areas and base stations

Number of base stations in the cell Minimum distance between office areas and base stations

3

4

1

2

1 m (40 in.)

1.4 m (56 in.)

1.8 m (72 in.)

2 m (80 in.)

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27

Attaching a Companion base station

Install base stations on a wall or on a ceiling. When installing base stations on a wall, install them with their covers at the bottom, as shown in the figure below. Allow for clearances around the base station as indicated in the following table.

Table 7

Clearance for the base stations

Clearance conditions

Clearance from all other objects

Vertical clearance from base station center to base station center

Horizontal clearance from base station center to base station center

Canada

9 cm

27 cm

41 cm

USA

3.5 in.

54 in.

54 in.

Installing the base station

1

Fasten the bracket into position using two #8 38-mm (1-1/2 in.) screws.

2

Route the cable from the BCM1000 through the top or bottom opening.

3

Wind any excess cable around the posts, then fasten the cable under the strain relief.

4

Connect the wires to the BIX connector on the bracket termination board as shown in the following figure.

Figure 9

Bracket termination board

The polarity of the TCM connections is not important. If you connect the two power pairs to the bracket terminal board of the base station, you must connect the power pairs with the same polarity.

CAUTION: Ensure that the RPI is off before connecting power pairs to the base station.

5

Install the base station on the bracket. Snap it into position.

6

Connect the power RJ-11 jumper lead to the RJ-11 jacks on the termination board and the base station.


28


7

For plug top power supplies only, connect the power supply connector to the base station power connector. Make sure the base station uses a class 2 plug top power source only.

CAUTION: If you insert the power supply connector in the wrong direction, you can damage the plug top power supply and the base stations.

Position the power supply connector in the correct direction and push it into place.

8

In the space provided on the label attached to the lower right corner of the mounting bracket, record the port number used.

Include the marking information for all of the base stations on the completed installation floor plans.

9

Slide the cover on the bracket, using the guide to position it correctly. Refer to the following figure.

10

Snap it into place.

Figure 10

Slide the cover on bracket

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29

Registering Companion telephones

To use Companion portable telephones, you must first install radio base stations to transmit and receive radio signals to and from the portable telephones. See

“Companion base station installation overview” on page 25 .

You use a different method to install portable telephones than desktop telephones. There are no direct connections between the portable telephones and the system.

Do the following:

• Install the batteries and battery charging units for each portable, using the instructions that come with the portable.

• Enter the software keys for Companion in the Business Communications Manager Unified

Manager under Software keys

• Register every Companion portable for use with the system.

Note: You must register a portable telephone before you can use it. By default, Companion portable telephones are not assigned extension numbers. The range of portable extensions available for wireless registration is 565 to 596. For more information about registering and programming Companion portables, refer to

“Configuring Companion handsets” on page 41

.

Restarting the system after a software update

If you added a base station that requires a software update, the system begins downloading the software to the base station. The display shows

BS-1 Dload Start

.

1

Press

CLEAR

to clear the message. When the base station software finishes downloading, the

BS-1 Dload Done

appears.

2

Press

CLEAR

to clear the message. Some base stations do not power up at the same time, and this message repeats at the beginning of each download.

In the United States, after restarting, the display shows one of the messages listed in the following table:

Table 8

UTAM messages

If display shows

UTAM code req’d

UTAM test failed

See

System logical identifier (LID) information

See alarm codes in the Windows NT event log.

Warning:

A loss of unlicensed transition and management for microwave (UTAM) information occurs when upgrading US Business Communications Manager systems.

You need UTAM Recovery Codes.


30


Installing external antennas and lightning surge protection

You can use external antennas to provide a broad range for your Companion system. Ensure that any external installations comply with local regulations and include lightning surge protection.

This section contains the following procedures:

•

“Installing antennas (United States of America)” on page 31

•

“Installing a lightning surge protector (USA)” on page 34

•

“Installing antennas (Canada)” on page 35

Read before you install equipment

• You must install the antenna vertically. Refer to

“Before you install an outdoor antenna

(USA)” on page 31 .

• Use #8, 12 mm to 50 mm (

1

/

2

in. to 2 in.) screws to install the antenna bracket and lightning surge protector bracket to the wall.

• Always ensure that the antenna is clear of any adjacent obstruction or metal objects. If you use more than one external antenna at a cell center, separate the antennas at by least 1 m (40 in.) to avoid radio interference problems.

• When running the coaxial cable inside or outside, be careful not to damage the cable. Damage to the cable affects its performance. The minimum recommended bending radius is 200 mm

(8 in.).

• The coaxial cable length must not exceed 10 m (33 ft).

• Use RG-58AU coaxial cables to connect the antennas to the base stations.

• You can attach a proprietary extension cable between the lightning surge protector and the antenna or between the lightning surge protector and the base station. Make sure you keep the total cable length as short as possible and use only the recommended extension cable when necessary.

• You must install a lightning surge protector for each external antenna.

Warning:

FCC requirements.

In the United States, the FCC requires that you connect only approved antennas to

Companion base stations.

Caution:

Do not install the outdoor antenna or the lightning surge protector during an electrical storm.

Always turn off the base station power before connecting the coaxial cable of an outdoor antenna.

Always install the lightning surge protector at the cable entry point into the building.

Connect the lightning surge protector to ground before you connect the coaxial cable.

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31

Installing antennas (United States of America)

The following points cover special information about installations in the United States of America.

• The outdoor antenna connectors on the base station are special proprietary BNC connectors.

Refer to “Before you install an outdoor antenna (USA)” on page 31

and “Installing an outdoor antenna (USA)” on page 32 .

• Antennas are supplied with cables attached and terminated with special proprietary BNC plugs to join with the connector on the base station. Refer to

“Installing an indoor directional antenna” on page 36 .

• Cables are not supplied with outdoor antennas.

• You must also install lighting surge protection on outside antenna installations. Refer to

“Installing a lightning surge protector (USA)” on page 34 .

Before you install an outdoor antenna (USA)

The following figure diagrams all the required hardware for installing outdoor antennas.

Figure 11

Installed antenna and lightning surge protectors (USA)

Wall

Wall

Antenna

Antenna bracket

BNC connectors connectors

Lightning surge

with mounting bracket mounting bracket


32


Before you install an outdoor antenna, check the following points:

• Locate the antenna on the external wall of the building.

• Keep the outdoor antenna as close as possible to the base station connected to it. The base station must always be inside the building. The recommended installation height for the antenna is 13 to 16 ft. above ground.

• Always install a lightning surge protector between an outdoor antenna and a base station.

Refer to the following figure.

Installing an outdoor antenna (USA)

To install an outdoor antenna, follow these steps:

1

Make a hole for the coaxial cable.

2

Install conduit for the antenna cable according to local building and wiring codes.

3

Screw the antenna bracket to the wall so that the antenna is vertical on the exterior wall.

4

Loosen the nut on the antenna.

5

Slide the antenna into the slot of the bracket and tighten the nut. Refer to the following figure.

6

Feed the coaxial cable through the wall to the lightning surge protector on the interior wall.

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Figure 12

Antenna with antenna bracket (USA)


33

Wiring information

• The recommended wire gauge is 6 AWG.

• Connect the ground lead to the building ground. Do not connect to a ground rod or series of ground rods.

• If you cannot connect the ground lead to the building ground, connect the ground lead to the metal frame of the building. The connection must be no more than six to 10 ft.

• You can connect the ground lead to the 120 V ac conduit, which is connected to the building ground. However, using the ac conduit is not the preferred method of installation.

• The connector between the antenna and the lightning surge protector and between the lightning surge protector and the base station is a proprietary BNC connector. You must align the BNC connectors before you can make the connection.


34


Installing a lightning surge protector (USA)

Install the lightning surge protector to protect the Companion components from electrical surges.

To install a lightning surge protector, follow these steps:

1

Install the lightning surge protector on the interior wall as close as possible to the entry point of the coaxial cable from the outdoor antenna.

Before you connect the ground lead to the lightning surge protector, attach the ground lead to an approved ground. Refer to the Wiring information tips box on the next page.

2

Route and connect the coaxial cable from the outdoor antenna to the lightning surge protector.

Figure 13

Lightning surge protector and bracket (USA)

3

Route and connect the coaxial cable from the lightning surge protector to the appropriate base station connector. Refer to the following figure.

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35

Installing antennas (Canada)

There are three types of external antennas available in Canada:

• indoor directional antenna (

“Installing an indoor directional antenna” on page 36 )

•

indoor omnidirectional antenna ( “Installing an indoor omnidirectional antenna (Canada)” on page 37 )

• outdoor omnidirectional antenna (

“Installing an outdoor omnidirectional antenna (Canada)” on page 38

).

Each type of installation requires a specific installation technique. As well, you must install a lightning surge protector for every outdoor antenna installed (

“Installing a lightning surge protector (Canada)” on page 40

).

Outdoor requirements

Before you install the antenna, ensure that your plan meets the following requirements:

• If you are installing an outdoor antenna on a metal surface greater than 18 cm (7 in.) in diameter, position the antenna perpendicular to the surface.

• When running the coaxial cable inside or outside, be careful not to damage the cable, which affects its performance. The minimum recommended bending radius is 20 mm (0.8 in.).

• Always ensure that the antenna is clear of any adjacent obstruction or metal objects. If you use more than one outdoor antenna at a cell center, separate the antennas at by least 0.5 m (20 in.) to avoid radio interference problems.

• Use RG-58/U coaxial cables to connect the antennas to the base stations.

CAUTION: Use only passive antennas to connect to the Companion base stations.

The coaxial cable you use to connect the external antenna to a Companion base station must have an impedance of 50 ohms.


36


Installing an indoor directional antenna

The indoor directional antenna has a backplate that allows for easy installation on a wall. The antenna is installed half way between the floor and the ceiling.

For some applications (for example, a stairwell), you can install the antenna on the ceiling.

1

Use four screws at each corner of the antenna. Refer to the following figure.

Figure 14

Indoor directional external antenna (Canada)

2

To prevent stress on the coaxial cable, fasten the cable to the mounting surface.

3

Connect the antenna to the appropriate base station radio.

Note: The coaxial cable length must not exceed 10 m (33 ft.).

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37

Installing an indoor omnidirectional antenna (Canada)

To install an indoor omnidirectional antenna, use the following guidelines:

• Use the bracket supplied to install the antenna on a wall or ceiling. This bracket provides the necessary clearance between the floor or wall and the antenna.

• Mount the bracket so that the external antenna is vertical. The recommended installation position on a wall is halfway between the floor and the ceiling.

1

Insert the antenna in the bracket so that the antenna is vertical.

2

Use two screws to install the bracket to the wall or ceiling.

3

To prevent cable stress on the coaxial cable, fasten the cable to the mounting surface with a clamp.

4

Connect the external antenna to the appropriate base station.

Note: The length of the coaxial cable must not exceed 10 m (33 ft.).

The following figure shows the two methods of installing the indoor omnidirectional external antenna.

Figure 15

Indoor omnidirectional external antenna (Canada) cable cable clamp clamp

Ceiling mount installation

Ceiling mount installation

Wall mount installation

Wall mount installation

cable clamp


38


Installing an outdoor omnidirectional antenna (Canada)

When installing an outdoor omnidirectional external antenna, ensure you follow these guidelines:

• Locate the antenna on the external wall of the building.

Note: You must install the antenna on a vertical surface.

• Keep the outdoor omnidirectional external antenna as close as possible to the base station. The base station itself must always be located inside the building.

• The recommended installation height is 4 m (13 ft) to 5 m (16.5 ft) above ground level.

• Always install a surge protector between an outdoor omnidirectional external antenna and a base station.

Note: The connector on the outdoor omnidirectional external antenna is a TNC female connector. To connect the antenna, you need an adapter to connect the TNC connector to the

BNC coaxial cables or a coaxial cable with a TNC male connector on one end and BNC male connector on the other end.

Caution:

Fit lightning protection to the antenna if appropriate.

See

“Installing a lightning surge protector (Canada)” on page 40 for more information.

Important points to remember:

• Do not install the external antenna or the lightning surge protector during an electrical storm.

• Always turn off the base station power before connecting the coaxial cable of an outdoor antenna.

• Always install the antenna at the cable entry point into the building.

• Connect the lightning surge protector to ground before connecting the coaxial cable.

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39

To install an outdoor omnidirectional external antenna, follow these steps:

1

Screw the antenna mounting plate vertically to the exterior wall of the building with lag bolts or other appropriate hardware. The following figure shows how to fasten the mounting plate.

Figure 16

Install the outdoor omnidirectional external antenna (Canada) at the base of the mast

Exterior wall

Exterior wall mounting plate

Lag bolts (or hardware

Co-axial cable to

Co-axial cable to interior wall

2

Feed one end of the coaxial cable up through the bottom of the antenna cover and attach the BNC connector to the base of the mast.

3

Slide the mast down into the cover until it fits.

4

Rotate the mast until the threaded hole in the base of the mast aligns with the set screw hole in the cover. Tighten the set screw.

5

Route the coaxial cable along the bottom edge of the plate between the cover and the wall plate.

Note: The total length of the coaxial cables from the outdoor antenna to the base station must not exceed 10 m (33 ft.).

6

Tie the cable to the mounting plate.

7

Insert the plastic plug into the base of the cover to keep moisture out.

8

Feed the coaxial cable through the wall to the surge protector on the interior wall.


40


Installing a lightning surge protector (Canada)

Install the lightning surge protector for the outdoor omnidirectional external antenna to protect it from electrical surges. The recommended lightning surge protector is part number A0382082.

Refer to the installation instructions from the manufacturer for more details on its installation. To install a lightning surge protector, follow these steps:

1

Install the surge protector on the interior wall as close as possible to the entry point of the coaxial cable from the outdoor antenna.

The following figure shows where to locate the surge protector. Follow the installation instructions provided with the surge protector.

Figure 17

Install the lightning surge protector (Canada)

Wall

Wall

Co-axial cable to

Base Station

Low impedance ground lead

2

Attach the ground lead to an approved ground, before you connect the ground lead to the surge protector.

The recommended wire gauge is 6 AWG (4 mm). Connect the ground lead to the building ground. Do not connect to a ground rod or series of ground rods. If you cannot connect the ground lead to the building ground, connect the ground lead to the metal frame of the building.

The connection must be no more than 2 m (6.5 ft.) to 3 m (10 ft.) long.

You can connect the ground lead to the 120 V ac conduit (which is connected to the building ground). However, Nortel Networks does not recommend using the 120 V ac conduit.

3

Route and connect the coaxial cable from the outdoor antenna to the surge protector.

4

Route and connect the coaxial cable from the surge protector to the appropriate base station BNC connector.

Note: The total length of the coaxial cables from the outdoor antenna to the base station must not exceed 10 m (33 ft.).

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41

Chapter 2

Configuring Companion handsets

The Companion heading in the Unified Manager allows you to assign Companion portable telephones to the system, check base station parameters, and enable and disable registration through programming.

This section includes information about:

•

“Companion overview” on page 42

•

“Process map: Companion portable handset” on page 43

•

“Defining radio data” on page 44

•

“Enabling Companion handset registration” on page 46

•

“Using portable DNs to show handset status” on page 47

•

“Registering Companion portables” on page 48

•

“Deregistering a handset” on page 53

•

“Measuring RSSI for the handsets” on page 55

•

“Companion DN record parameters” on page 59

•

“Handset features and restrictions” on page 60

The following figure shows a detailed view of the Companion headings on the navigation tree.

Figure 18

Companion headings

Companion

Registration

Registration enabled

Credits available

Registration password

Portable DNs

DN xxx

DN status

Radio Data

Credits available

Total credits

System LID

Re-evaluation

Status

Radios

Radio xxxx

Radio

Cell assignment

Antenna type

Cells

Cell 01

Cell Radios

Cell neighbors

Cell radio neighbors

NOTE: Companion wireless requires a Business Communications Manager keycode to activate.


42

Chapter 2 Configuring Companion handsets

Companion overview

Companion handsets interact with base stations that are hardwired to the Business

Communications Manager through a DTM (digital trunk module) media bay module. These handsets provide you with the mobility to move about your office and continue or initiate conversations as you move about.

Caution:

Companion Wireless systems have specific deployment areas and licensing requirements.

They also require a site survey prior to deployment to ensure proper distribution of the base stations around the call site.

The Companion system supports C3050 Etiquette, Companion C3060 Portable, and Companion

C3050 CT2Plus handsets. Each handset comes with a user manual that describes the handset operation.

Note: Business Communications Manager software version 2.5 or greater: If your system has a 3/5 DS30 split and Partial Double Density (PDD), you can only add 32 Companion handsets to your system on Bus 06.

Business Communications Manager software version 3.0 or greater: If your system is set to

Full Double Density (FDD), Companion is not supported.

Once the handsets and base stations are installed, you configure the handsets through the Business

Communications Manager using special Companion DN records.

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43

Process map: Companion portable handset

Refer to the process map below, which leads you through the order for setting up Companion handsets on the Business Communications Manager.

Figure 19

Process map: Setting up Companion handsets for registration

BCM is installed and configured.

Companion DN records are configured.

Your system must be set to partial double density (PDD). Install a

DSM16 on DS30 Bus 06 and/or 07, or a DSM32 on DS30 Bus 06, proving both Bus 06 and 07 are available.

Refer to the

Business Communications Manager Installation and

Maintenance Guide

.

Companion DNs

are configured in the Unified Manager under

Services, Telephony Services, System DNs, Inactive DNs, Companion

DNs. Refer to the

Programming Operations Guide

for configuration details. Refer also to


for Companion specific information.

Are the base stations installed and connected?

Companion base stations must be mapped and installed to cover the expected usage area. Refer to


.

Have you set up the radios in the base stations?

Perform a reevaluation to register the base station radios to the system. Then ensure that the cells are correctly configured.

Refer to

“Defining radio data” on page 44

.

Has registration been enabled?

Enable registration and change the registration password, if required. This opens the channels for the handsets to connect and

register to the system. Refer to “Enabling Companion handset registration” on page 46 .

To view which DNs are available for registration, refer to DN headings under Portable DNs. Refer to

“Using portable DNs to show handset status” on page 47

Register each handset.

Refer to

“Registering Companion portables” on page 48 .


44


Defining radio data

The Radio data heading allows you to view the number of credits available, the total number of credits and the System LID.


•

“Using Reevaluation to assign cells to base stations” on page 44

•

“Programming base station radios” on page 44

•

“Defining base station cells” on page 45

Using Reevaluation to assign cells to base stations

Radio re-evaluation automatically assigns the proper cell configuration to each radio in a base station. When you add or remove base stations, you must apply Reevaluation to the system.

Follow these steps to apply reevaluation to your Companion system.

1

From Companion, click the Radio data heading.

The Radio data window appears.

2

Beside System SLID, enter the radio ID.

On the navigation menu, click on Re-evaluation.

If the Re-evaluation status reads Required, you can carry out the re-evaluation.

3

On the Configuration menu click Re-eval now or Schedule.

Programming base station radios

The Radios setting allows you to program base station radio settings.

Follow these steps to define the settings.

1

From Companion, click the key beside Radio data.

2

Click the key beside Radios.

3

Choose a radio number from the list.

4

Use the information in the following table to configure the radio.

Table 9

Radio settings

Attribute

Radio

Cell assign

Value Description

Read-only identification number

This is the number that identifies the radio base station.

Unassigned

Assigned

This box indicates if the cell has been activated.

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45

Table 9

Radio settings (Continued)

Attribute

Antenna type

Value

Internal

External

Description

This is the type of antenna the radio base station is connected to.

A cell is the area covered by one or more radios in close proximity. As you move around your office while on a call with your portable, the call hands off from one cell to another. A call on a portable hands off from one cell to another only if Business Communications Manager assigns those cells as neighbors. Business Communications Manager automatically assigns cell neighbors and re-evaluates the cell-to-cell configuration when you add or remove base stations.

Defining base station cells

Cell programming allows you to examine settings for the cell radio, cell neighbor, and cell radio neighbor.

Follow these steps to set up cells for your Companion system.

1

Click on the keys beside Services, Telephony services, Companion, Radio data, Cells.

2

Select a cell number (Cell 01 to Cell 32).

3

Use the information in the following table to check cell information.

Table 10

Cell information

Attribute Value Description

Cell Radios <five-digit number> View the five-digit number of any radios assigned to this cell. For example, if radio 07012 is in the cell, 07012 assigned appears.

Cell neighbors <two-digit cell number> View the two-digit number of any cells that border a particular cell in a system.

Click the cell number to see the settings:

Assigned

or

Unassigned

.

For example, cell 01, Neighbour:03 and Neighbour:04 display. This means that cells 03 and 04 are assigned as cell neighbors.

Cell radio neighbors <two-digit cell number> View the two-digit number of any cells that border a particular cell in a system (the cell neighbors) plus any cells that border the cell neighbors.

Click the cell number to see the settings:

Assigned

or

Unassigned

.

For example, cell 01, Radio neighbour:03, Radio neighbour:04 display, and Radio neighbour:11. Cell 11 does not appear as a cell neighbor, therefore, it must be a neighbor of cell 03 or 04. Refer to the example under Cell neighbor.


46


Enabling Companion handset registration

The Registration heading under Companion, provides access to controls to enable you to allow or disallow handset registration. You can also enter or change a registration password, that further protects the system from unauthorized entry. Refer to

“Enabling registration or changing the password”

.

When you enable registration, the Portable DNs heading displays the DNs that can be used for the handsets. These DNs are the same as those found under the Telephony services, System DNs,

Active Companion DNs heading.

Warning:

Before you install or move wireless equipment in the United States, check that you have approval from UTAM Inc.

The United States FCC has appointed UTAM Inc. as the body responsible for coordinating and verifying the installation or relocation of unlicensed, personal wireless communication devices. To comply with UTAM Inc., the system uses keys and credits to control user capacity and to ensure system location verification. You require these software keys and credits to activate Companion services. You purchase these credits at the time you place the order.

Enabling registration or changing the password

To enable user registration or to change the password, follow these steps:

Warning:

Registration should normally be disabled.

For security reasons, and to prevent unauthorized users from being registered to your system, disable Registration when you have finished registering the portables.

1

Click the keys beside Services, Telephony Services, Companion.

2

Click on Registration.

3

Use the information in the following table to check registration information.

Table 11

Handset registration and password information

Attribute

Registration

Credits available

Value

Y, N

Read-only.

Description

You must enable registration for the entire Business Communications

Manager system to allow registration of individual portables.

After you have registered the sets, come back and disable registration by setting this field to N.

This field shows the number of credits that are available for handset registration.

This number must be any positive number to allow portables to be registered. The number decrements by one with each successful registration. The number increments when a telephone is deregistered.

More credits can be added by purchasing additional keycodes.

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47

Table 11

Handset registration and password information (Continued)

Attribute

Registration password

Value Description

<five digits> Enter the digital code that needs to be identified on the handset to allow access to the system. This number can be changed, as required.

Tips:

You can choose any combination of one to six digits for the password. It is easier to remember the password if the digits spell a word. Provide this password only to selected personnel, to prevent unauthorized access to programming. The implications of such access can include the rearrangement of line assignments, which can affect the operation of the Business Communications Manager.

Using portable DNs to show handset status

After you enable registration for your Business Communications Manager system, a series of extension numbers (565 to 596) are automatically available for registration. Check that an extension number is available before registering a portable telephone to it.

To view registered and available DNs:

1

Click on the keys beside Services, Telephony Services, Companion, Registration, Portable

DNs.

2

Click a portable DN (for example, DN 471).

The DN status box appears.

• If the extension number shows a status of Available, it is ready for registering a

Companion portable telephone.

• If the extension number shows a status of Registered, a Companion portable telephone is already registered to that extension number. In this case, you can pick a different extension number, or deregister the current portable telephone. You must perform deregistration both at the portable and from Unified Manager.


48


Registering Companion portables

Companion portables that are supported on the Business Communications Manager include the

C3060, C3050, C3020 (Canada only). They all have different dial pad icons, and the registration procedure is slightly different for each, although the basic procedure is the same:

1

Enter the Registration password on each portable.

2

Verify that the portable operates properly.

Refer to these sections for details about each type of handset:

•

“Registering the C3060 handset” on page 48

•

“Registering the C3050 handset” on page 50

•

“Registering a C3020 handset (Canada only)” on page 52

Notes about registering Companion portables:

• You cannot register a portable to more than one extension number per system.

• You cannot register more than one portable to one extension number.

• You can register a portable to more than one system. If a portable telephone is to be used in more than one Business Communications Manager system, its owner must know which registration slot number was used to register the portable telephone with each system. Nortel

Networks recommends that users register their most frequently used system in slot 1.

• If a portable telephone is lost or broken, deregister it from the system before replacing it with another portable telephone. Refer to

“Deregistering a handset” on page 53

.

Registering the C3060 handset

To register each portable with Business Communications Manager:

1

Ensure that registration is enabled. Refer to

“Enabling Companion handset registration” on page 46 .

2

Press the following keys, in sequence: MENU***.

The display shows

ADMINISTRATION

.

3

Press the display key under

SYS

.

The display shows

WIRELESS SYSTEMS

.

Note: Wireless Systems is a registration list of names for up to six different systems. If the list is full, you need to de-register an existing system name to add a new one.

4

Press

ADD

to establish a radio link.

Note: If

ADD

does not display, start over at step 1.

The display briefly shows

Adding SYSTEM:

<next available system number>.

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49

• If the display shows

No connection

, the radio link was not established.

Note: If more than 30 minutes has elapsed since the last handset registration, you may need to re-enable the system for registration. Return to step 1.

• If a radio link is established, the display shows Pswd: .

5

Enter the registration password.

The display shows

WTN:

Note: If you enter the wrong password, the display shows Invld Pswd .

6

Enter the DN record number you want to assign to this handset.

The display shows

Enter name

.

• If the display shows Invld WTN , then you entered an invalid DN.


Reg failed

, the handset failed to register to the system.

• If you try to register a handset to the same system more than one, the display shows the registered name (

Registered as

<name>).

7

Using the dialpad, enter a maximum of 16 characters for the system name.

• More than one letter is represented by most dialpad keys. Press the key the number of times it takes to display the letter you want.

• Press

SPACE

to add a blank space to the name.

• Press

BKSP

to delete the previous character.

• Press the right arrow button if the next letter is on the same button.

8

Press

SAVE

.

The display shows the registered name.

9

Turn off registration for your system.

Confirm that the handset is registered

Make this simple test to confirm that the handset registered to the system.

1

From the

WIRELESS SYSTEMS

list, ensure the system you just entered is displayed.

2

Power off the handset.

3

Power on the handset.

• If the handset displays the correct system name proceed with the next step.

• If an incorrect system name displays, return to the

WIRELESS SYSTEMS

list and use the up and down arrow keys to find the correct system name.

4

Make a call.

• If you hear dial tone and the display shows LINK, dial the number of a working telephone.

If the target telephone rings, registration is confirmed.

• If you do not hear dial tone, check that you have selected the correct system or re-register the handset.


50


5

Receive a call.

Note: If the portable has the same DN as a desk telephone, ensure that the desk telephones is idle and Call Forward is deactivated. Ensure that the ringer on the handset is turned on.

• On another telephone in the system, dial the telephone of the registered portable. If the portable rings, registration is confirmed.

• If the portable does not ring or you do not hear dial tone on the portable, refer to the

Companion handset user guide for troubleshooting tips or contact system technical support.

Registering the C3050 handset

1



2

Open the handset flap.

The portable displays the current system name or

No system selected

for two seconds.

3

Press the key labeled System.

The display shows

WIRELESS SYSTEMS

.

Note: This handset can be registered for a maximum of nine systems.

4

Press

ADD

to establish a radio link.

Note: If

ADD

does not display, start over at step 1.

The display briefly shows

Adding SYSTEM:#

<next available system number>.


No connection

, the radio link was not established.

Note: If more than 30 minutes has elapsed since the last handset registration, you may need to re-enable the system for registration. Close the flap and return to step 2.

• If a radio link is established, the display shows

Pswd:

.

5

Enter the registration password.

The display shows DN:

Note: If you enter the wrong password, the display shows

Invld Pswd

. In this case, close the flap and repeat from step 2.

6

Enter the DN record number you want to assign to this handset.

The display shows

Enter name

.


Invld DN

, then you entered an invalid DN.


Reg failed

, the handset failed to register to the system.

• If you try to register a handset to the same system more than one, the display shows the registered name (

Registered as

<name>).

P0609345 01


51

7

Using the dialpad, enter a maximum of 16 characters for the system name.

• More than one letter is represented by most dialpad keys. Press the key the number of times it takes to display the letter you want.

• Press

SPACE

to add a blank space to the name.

• Press

BKSP

to delete the previous character.

• Press the right and left arrow buttons to move forward and back.

8

Press

SAVE

.

The display shows the registered name.

9




1

Close, then open the portable flap.

• If the handset displays the correct system name proceed with the next step.

• If an incorrect system name displays, return to the WIRELESS SYSTEMS list and use the up and down arrow keys to find the correct system name.

2

Make a call.

• If you hear dial tone and the display shows LINK, dial the number of a working telephone.

If the target telephone rings, registration is confirmed.


3

Receive a call.

Note: If the portable has the same DN as a desk telephone, ensure that the desk telephones is idle and Call Forward is deactivated. Close the handset flap and ensure that the ringer on the handset is turned on.





52


Registering a C3020 handset (Canada only)

The following section describes the procedures involved in registering Companion C3020 portable telephones.

1



2

Press Shift and then press Memory.

3

Press Office.

4

Check the portable display.

• If the portable has space for another system, the display shows

Office n:Free

.

• If the display does not show

Office n:Free

, follow the procedures in to overwrite the system number. Then return to this procedure and perform the following step.

5

Press Shift and then press Memory.

The display shows

Registering ...

, then

Pswd

:

6

Enter the Registration password.

7

When the display clears and displays

DN:

, enter the DN for the handset.

The display clears and shows Reg’n complete .

8




1

Make a call.

• If you hear dial tone, dial the number of a working telephone. If the target telephone rings, registration is confirmed.


2

Receive a call.

Note: If the portable has the same DN as a desk telephone, ensure that the desk telephones is idle and Call Forward is deactivated. Ensure that the handset flap is closed and the ringer on the handset is turned on.




P0609345 01


53

When you distribute the portables, tell the users that the portables are registered and give them the corresponding extension numbers.

Deregistering a handset

Deregister an extension number from Unified Manager when:

• You must replace the portable due to loss or breakage.

• You want to assign the handset to a user with a different telephone number.


•

“Deregistering a portable from the system” on page 53

•

“Deregistering a C3060 handset” on page 54

•


•


Deregistering a portable from the system

This procedure only clears the portable registration on the system. You must also deregister from the portable telephone (“on-the-air” deregistration). For information about deregistering your portable telephone, refer to the next section and the Companion Portable Telephone User Guide.

1

Click the keys beside Services, Telephony services, Companion, Registration,

Portable DNs.

2

Click a portable DN (for example, DN 471).

The DN status window appears.

3

On the Configuration menu, click Deregister.

Note: This procedure does not clear the registration data in the portable. You must also deregister from the portable telephone (“on-the-air” deregistration).

For information about deregistering your portable telephone, refer to your Companion

Portable Telephone User Guide.


54


Deregistering a C3060 handset

This procedure only clears the registration information on the portable. You must also deregister the portable from the system. Refer to


.

1

Press the following keys, in sequence:

MENU***.

The display shows

ADMINISTRATION

.

2

Press the display key under

SYS

.

The display shows

WIRELESS SYSTEMS

.

Note: Find the system name on the list using the up and down arrow keys.

3

Press

ERASE

.

The display shows

Erase item?

4

Press

OK

.

The display shows

Deregistering ...

, and then

Item erased

.




.

1

Open the flap of the handset.

2

Press the key labeled System.

The display shows

WIRELESS Systems

.

3

Using the up and down arrow keys, find the system name on the list using the up and down arrow keys.

4

Press

ERASE

.

The display shows

Erase item?

5

Press

OK

.

The display shows

Deregistering ...

, and then

Item erased

.

P0609345 01


55




.

1

Press Shift, and then Memory

.

2

Press Office.

The display shows

Office n:

.

3

Press either Shift and then #, or Shift and then * until you display the system you want to deregister.

4

Press Shift, and then 0.

The display shows

Deregister?

5

Press Shift and then 0 again.

The display shows

Deregistering ...

and then

Deregistered

.

6

To continue using the portable, press Release.

Measuring RSSI for the handsets

The Receive Signal Strength Indicator (RSSI) is a measurement of the signal strength the Base

Station receives from the portable. The Base Station controls the power transmitting mode of the portable.

• Measuring undirected RSSI for handsets:

When the Base Station receives a weak signal, it instructs the portable to transmit in high-power. When the Base Station receives a strong signal, it instructs the portable to transmit in low-power.

— C2060: Strongest RSSI value = -35 dBm. Weakest RSSI value = approximately -94 to

-100 dBm. (

“Measuring undirected RSSI for C3060 handsets” on page 56

)

— C2050: Strongest RSSI value =

-45 dBm (USA)/-44 dBm (Canada). Weakest RSSI value = approximately

-94 to -100 dBm. (

“Measuring undirected RSSI for

C3050 handsets” on page 57

— C2030: Strongest RSSI value = -44 dBm. Weakest RSSI value = approximately -85 to

-95 dBm. (

“Measuring undirected RSSI for C3020 handsets” on page 58 )

Note: The Receive Signal Strength indicator overrides normal display. Therefore, you cannot receive calls while measuring RSSI.

• Measuring directed RSSI for handsets:

You may want to measure the RSSI between a portable and a specific Base Station radio. For example, you may suspect that one of the two radios in a Base Station is not working properly.

You can also use directed RSSI to prevent hand-off while you find a cell edge. To measure the

RSSI of a specific radio, you must be in range of two Base Stations—the one you want to measure and another Base Station.


56


Note: You cannot measure the directed RSSI of both radios in the Base Station at the same time.

Before you measure directed RSSI, note the following:

— The five-digit ID of the Base Station radio you want to measure, by mapping the Base

Station location to the TCM port. The first four digits indicate the TCM port to which the Base Station is connected. The last digit indicates the number of the radio on the

Base Station. For example, the number 03142 on the Base Station is connected to

TCM port 0314, and 2 is the radio number. The five-digit number might be printed on a label attached to the Base Station mounting bracket.

— The radio IDs of all other Base Stations in the same location.

Measuring undirected RSSI for C3060 handsets

1

Press the Menu button.

The display shows

MENU

.

2

Press the up and down arrow keys until the display shows

Feature request

.

3

Press

SELCT

.

The display shows A.

4

Press * 8 9 8.

The display shows the cell number, the radio ID of the Base Station to which the portable is linked, the power mode (high or low), followed by the signal strength and the channel. For example,

8 15112 H 67 29

.

Hand-off occurs normally between the cells.

Note: In this example, the cell is 8, the card is 15, the port is 11, the radio is 2, and the channel is 29. The signal strength measured by the Base Station is -67 dBm, and the H indicates the portable is transmitting in high-power mode (an L indicates low-power mode)

5

Power off the handset to end the connection.

Measuring directed RSSI for C3060 handsets

1

Follow steps 1 to 5 of “Measuring undirected RSSI for C3060 handsets”

.

• If the display shows the ID of a Base Station neighboring the one you want to measure, proceed to the next step.

• If the display shows the ID of the Base Station you want to measure, move out of the cell boundary range so that handoff occurs and then continue with the next step.

2

Press the Menu key.

The display shows

MENU

.

3

Press the up and down arrow keys until the display shows

Feature request

.

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57

4

Press

SELCT

.

The display shows

A-

.

5

Press * 8 9 9.

6

Enter the five-digit ID code for the Base Station radio you want to measure. The display shows the cell number, the radio ID of the Base Station to which the portable is linked, the power mode (high or low), followed by the signal strength and the channel.

For example,

8 15112 H 67 29

.

Hand-off does not occur as you move between the cell boundaries. The link drops when you move out of range.

Note: In this example, the cell is 8, the card is 15, the port is 11, the radio is 2, and the channel is 29. The signal strength measured by the Base Station is -67 dBm, and the H indicates the portable is transmitting in high-power mode (an L indicates low-power mode).

7

To end the connection, press the Menu button.


1

Open the flap on the handset.

2

Press the Line key.

3

Press * 8 9 8.

The portable displays the radio ID of the Base Station to which the portable is linked, followed by the signal strength and the power mode, for example

03142 - 54 H

.

Hand-off occurs normally between the cell boundaries.

In this example, the module is

03

, the port is

14

, and the radio is

2

. The signal strength measured by the Base Station is

-54 dBm

, and the

H

indicates that the portable is transmitting in high-power mode (an

L indicates low-power mode).

4

Close the connection. Press End or close the flap.


1

Follow steps 1 to 3 in the section

“Measuring undirected RSSI for C3050 handsets” .

2

When the portable displays the Base Station ID you want to measure, move out of the cell boundary range so that hand-off occurs, and then press End.

3

Press Line.

4

Press *899.

5

Enter the five-digit ID code for the Base Station radio you want to measure.

The portable displays this ID followed by the signal strength and the power mode, for example

03142 - 54 H

. Hand-off does not occur as you move between the cell boundaries. The link drops when you move out of range.


58


In this example, the module is

03

, the port is

14

, and the radio is

2

. The signal strength measured by the Base Station is

-54 dBm

, and the

H

indicates the portable is transmitting in high-power mode (an

L indicates low-power mode).

6

Press End or close the flap to disconnect.


1

Press Line. Wait for dial tone.

2

Press * 8 9 8.

The display shows the radio ID of the Base Station to which the portable is linked, followed by the signal strength, for example

03121 - 67.

In this example, the module is 03, the port is 12, and the radio is 1. The signal strength is

-67dBm.

Hand-off occurs normally.

3

Press Release or close the flap to end the connection.


1

Follow steps 1 to 3 in the section

“Measuring undirected RSSI for C3020 handsets” .

2

Press *899.

3

Enter the five-digit ID code for the Base Station radio you want to measure.

The display shows this ID followed by the signal strength, for example

03121 - 67. If you have not established a connection with the desired Base Station radio, you hear a tone when you hold the portable to your ear.

The system drops the link when you move out of range of your Base Station (no hand-off).

4

Press Release or close the flap to disconnect.

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59

Companion DN record parameters

Companion DNs are programmed in the same way as other Business Communications Manager telephones. However, some programming settings do not affect the operation of the portable.

The following table shows the recommended settings for using Companion on the Business

Communications Manager. For detailed telephone configuration information refer to the

Programming Operations Guide.

Table 12

Companion telephone programming

Programming level Programming option Setting

Answer DNs <set DN>

System DNs...,

DN XXX,

Line access

System DNs...,

DN XXX,

Capabilities

System DNs.../DN

XXX/Restrictions/

Set Restrictions

Notes

This is the number of the stationary telephone that is twinned with the handset. When the stationary telephone gets a call, the Companion mirrors the call.

Forward no answer

Forward on busy

Do not disturb on busy

Fwd to: <DN>

Fwd Delay:

<no. of rings>

This stops the Companion portable from ringing when the call is forwarded to its new destination. The portable user can still answer the call, but it does not ring.

The settings for Forward no answer are found under

System DNs/Active Companion DNs/DN##/

Capabilities

in the Unified Manager.

Y

N

Handsfree N

Handsfree answerback None

Pickup group <group number>

A portable can be part of a pickup group and answers calls ringing at telephones in the same group when the user enters FEATURE 76.

Paging Y

Page zone

Direct dial

1

Set 1 A portable cannot be a Direct dial telephone. It can use the Direct dial digit.

Hotline

Priority call

None

Y

Set lock

Allow last number

Allow saved number

Allow link

Y

Y

Y

Y or N

Requires special configuration of hardware and programming

Does not apply to portables.



This can be set to N for portables.


60


Handset features and restrictions

Your Companion cordless telephone system uses multiple base stations to provide full coverage around your office.

As you move from one part of your office to another, your call passes from one base station to the next.

• In rare instances, during a Message session, softkey display prompts on your portable may disappear. This is a normal condition and is improved by staying within range of a base station.

• While you are moving within range, you may hear a slight clipping during a call. Clipping occurs as a call is handed off from one base station to the next.

• Problems with lost connections are rare, but if you notice an increase in occurrences, your base stations may need to be moved or reprogrammed. Contact your installer to change the base station configuration. (In the U.S. you need to obtain UTAM Inc. approval before making changes to the base station configuration for Companion systems.) For more information, refer to Business Communications Manager Programming Operations Guide.

Note: If you try to send a message from a desk telephone to a portable telephone, the display of the desk telephone shows

Can’t send msg

.

If there is a decrease in voice quality while you are moving with a portable telephone, you may be moving out of range from a system base station. There are three possible reasons for this:

• The base station that covers the area you are moving into is busy or unable to pick up your call.

• Large pieces of furniture or movable partitions block the signal between you and the base station.

• You have moved out of the range covered by your system. To reconnect, retrace your steps until you are back in range.

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61

Feature access for Companion

It is possible to use many of the same system features available to a Business Communications

Manager telephone on your cordless telephone. For more information about features and the special codes required to use them, refer to the feature card that came with your portable telephone. The following table describes the Business Communications Manager call features that the Companion can access.

Table 13

Features available to a Companion portable handset

Feature

Call Forward

Call Information

Call Park

Call Park Retrieval

Cancel Call Forward

Conference

Directed Call Pickup

Group Pickup

Host system signaling

Line Pool

Mute

Page

Pause

Prime line

Privacy

Release

Speed Dial

Description

Send calls to another telephone in your system. The display does not indicate that calls are being forwarded. Hunt Group calls override all Call Forward features. A Hunt Group extension can be a Call Forward destination.

The display shows the name or extension of an internal caller. If your system is equipped to receive CLASS information (Caller ID), the external call information appears on the display.

Park a call.

Retrieve a parked call.

Cancel the Call Forward feature, where calls are automatically sent to another telephone in the system.

Create a three-way call.

Answer any telephone that is ringing in the system. This feature must be enabled in the system.

Answer a call ringing on another set within the same pickup group.

Use link and pause.

Use line pools the same way a desk telephone does.

Prevent other callers from hearing you. Also, you can mute incoming calls from ringing on a portable telephone.

Page an individual telephone, several telephones, external speakers, or the entire system. A Hunt Group extension cannot be in a page zone.

Note: Portable handsets cannot receive pages.

Program an external autodial sequence to insert a 1.5 second delay.

This may be either an Intercom Line, an Assigned Line or a Line Pool.

Handsets without line buttons cannot have a Prime Line assigned.

In programming, change the privacy setting for an external line assigned to the portable. This does not give the ability to change the privacy setting on a call by call basis.

End a call or programming session.

System speed dial codes only. No personal speed dial codes. The portable directory can store up to 50 telephone numbers.

Put one call on hold and speak to another caller. Switching between two calls

Transfer

Transfer using directory

Trunk Answer

Transfer a call to another telephone.

Transfer a call using your portable telephone directory.

Answer a ringing call for lines placed in a Service Mode.


62


Table 13

Features available to a Companion portable handset (Continued)

Feature Description

Wireless Portable

Language Selection

Change the language of the prompts that appear on the portable telephone

display. Refer to “Language selection”

.

Wireless Call Forward No

Answer

Forward a call without ringing. The portable user can answer a call but it does not ring.

Language selection

The system supports a primary default language and up to three alternate languages, depending on the system profile.

Press **501

Press **502

Press **503

Press **504

Language - Primary

Language - Alternate

Language - Alternate 2

Language - Alternate 3

P0609345 01

63

Index

A

administration/maintenance tools 14

antenna

Canada, installation 35

certification 30

Co-axial cable, maximum length 37

directional, installation 36

external 31, 38

external installation 30

indoor 37

indoor directional external antenna, installation 36 indoor installation 36

indoor omni-directional external antenna, installation

37

installation restrictions 35

installation strategy 32

Lightning surge protector 40

lightning surge protector 35

maximum length cable 40

omni-directional 37, 38

outdoor omni-directional external antenna, installation 38

passive 35 positioning 35

proprietary extension cable 30

RG-58A U coaxial cables 30

U.S. installation 31

antenna type, Companion 44

B

backup power, RPI 16

base station 14

clearances 27

connecting plug-top power supply 28

distances 25 hand-off 25

indoor antenna 36

installation 25

maximum cable 19

minimum distances 26

omnidirectional outdoor antenna 38

positioning 14, 26

powering up 29


RG-58/U coaxial cable 35

RG-58A U antenna cable 30

TCM connections 27 termination board 27

turn off power 30

U.S. installation 31

updating software 29

wiring length, power 19 wiring RPI 19

BNC connector 31, 33, 40

bracket terminal board 27

BS-1 download 29

C

cables

maximum distance 19

call

switching between 61

Call Forward

cancel, Companion 61

Companion 61

no answer, Companion 62

Call information

Companion 61

Call Park

Companion 61 retrieval, Companion 61

cell

assignment, Companion 44

neighbors, Companion programming 45 radio neighbor, Companion 45 radios, Companion 45

channel split

Companion 14 channel split limitations 14

clearances, Companion base station 27

clipping 60

coaxial cable 30, 35, 40

Companion

antenna type 44

C3050 Etiquette 14

C3050, CT2Plus 14

C3060 14

cell assignment 44

cell neighbors 45 cell radio neighbor 45 cell radios 45

disabling registration 46

double density 42

enable handset registration 46


64

Index

enabling registration 46

external antenna 38

handset credits 46

handset models 42

handset status 47

licensing 42

lightning surge arrestor 34

radio ID 44

recommended settings 59

register handset 46

registration password 47

UTAM approval 46

Companion 3020 14

Companion Base Station, see base station

Companion software 14

components

RPI 18

conference

Companion 61

copyright 2

cordless telephones

Companion 60

DECT 60

features 61

coverage area, maximum 14

credits, Companion handset 46

D

DECT

cordless handsets 60

handset models 42 licensing 42

diagnostic software 14

Directed Pickup

Companion 61

directional antenna 36

disable

handset registration 46

E

enable

handset registration 46

extensions

portable telephones 29

external antenna 31

external antennas 38

P0609345 01

F

FCC

certification, antennas 30

FDD

Companion 42

feature

cordless telephones 61

wireless Call Forward No Answer 62 wireless Portable Language Selection 62

Federal Communications Commission, see FCC

G

Group Pickup

Companion 61

H

hand-off, Companion base station 25

handsets

registering 46

status, Companion 47

host system signaling

Companion 61

Hunt groups

Companion 61

I

illustration 40

indoor antenna 36, 37

input wiring 22

install

base station 27

Companion 13


L

language

Companion 62

licensing

Companion and DECT 42

lightning protector, installation 30

lightning surge arrestor 31 installation 31

installation in Canada 40

installation in U.S. 34


limitations

Index

65

channel split 14

Line pool

using, Companion 61

lost calls, troubleshooting 60

M

minimum distances, Companion base station 26

mute

Companion 61

N

NetVision

handsets 42

antenna 35

Companion base station 26

power

Companion RPI

power supply

RPI 16

powering up base station 29

prime line

Companion 61

Privacy

Companion 61

process map

configuring lines 43

programming the Companion 14


PSU, RPI requirements 17

O

obstructing antennas 35

omnidirectional antenna 37, 38

out of range 60

outdoor antennas 30

P

page

Companion 61

passive antenna 35

password

Companion 47

Pause

Companion 61

PDD

Companion 42

plug-top power supply on base station 28

polarity, TCM connections 27

portable handsets 42

Business Communications Manger features 61

Companion components 44

Companion password 47

using 60 voice quality 60

Portable Language Selection 62

portable telephone

Companion 14

Companion installation 29

DN range 29 extension numbers 29 registration 29

positioning

R

radio ID 44

range 60

re-evaluation, see Companion programming 44

register handset 29

registration, Companion 46, 48

regulatory information 2

release

using, Companion 61

Remote Power Interconnect, see RPI

restrictions

antenna installation 35

RG-58/U coaxial cable 35

RG-58A U coaxial cables 30

RJ11 jacks 27

RPI

backup power requirements 16

cabling distance 19

clearance 17

components 18

connecting 20

input connectors 21

input wiring 22

installation 16

maximum cable 19

mounting 17

opening 18

output connectors 21

overheating 17

power supply 16

requirements 17


66

Index

RPI-16 BIX UL 16

RPI-16 BIX wiring chart 24

RPI-8 BIX UL 16

RPI-8 BIX wiring chart 22

turn off before connecting 27

ventilation 17

wiring 19

input connections 21 output connections 21

wiring charts 22

S

softkey display prompts, troubleshooting 60

speed dial

Companion 61

surge arrestor, Companion (U.S.) 34

surge protector 35

proprietary extension cable 30 warning 30

wire gauge 33

surge protectors 30

switching between calls

Companion 61

T

T7406 42

TCM connections, base station 27

telephones

adding wireless units 13

trademarks 2

transfer

Companion 61

troubleshooting

decrease in voice quality 60 lost calls 60 softkey display prompts 60

trunk answer

Companion 61

U

uninterruptible power supply (see UPS)

UPS, RPI 16

UTAM approval 25

UTAM messages 29

UTAM, Companion keyword 46

P0609345 01

V

voice quality 60

W

wire color 22

wire gauge, surge protector 33

wireless

adding to system 13

base station installation 25

registering handsets, Companion 29

wiring

RPI 19

Avaya Companion Configuration Guide

Business Communications

Manager

Companion Configuration

Guide

Contents

Figures

Tables

Preface

Before you begin

Symbols used in this guide

Text conventions

How to get help

Chapter 1

Installing the Companion system

Companion components overview

Hardware installation process map

Remote power interconnect (RPI) unit overview

Mounting the RPI unit

Wiring the base station and connecting the RPI

Connecting the RPI

RPI output connections

RPI input connections

RPI-8 BIX wiring chart

Companion base station installation overview

Positioning a Companion base station

Attaching a Companion base station

Installing the base station

Registering Companion telephones

Restarting the system after a software update

Installing external antennas and lightning surge protection

Read before you install equipment

Installing antennas (United States of America)

Installing antennas (Canada)

Chapter 2

Configuring Companion handsets

Companion overview

Process map: Companion portable handset

Defining radio data

Using Reevaluation to assign cells to base stations

Programming base station radios

Defining base station cells

Enabling Companion handset registration

Enabling registration or changing the password

Using portable DNs to show handset status

Registering Companion portables

Registering the C3060 handset

Confirm that the handset is registered

Registering the C3050 handset

Confirm that the handset is registered

Registering a C3020 handset (Canada only)

Confirm that the handset is registered

Deregistering a handset

Deregistering a portable from the system

Deregistering a C3060 handset

Deregistering a C3050 handset

Deregistering a C3020 handset

Measuring RSSI for the handsets

Measuring undirected RSSI for C3060 handsets

Measuring directed RSSI for C3060 handsets

Measuring undirected RSSI for C3050 handsets

Measuring directed RSSI for C3050 handsets

Measuring undirected RSSI for C3020 handsets

Measuring directed RSSI for C3020 handsets

Companion DN record parameters

Handset features and restrictions

Feature access for Companion

Language selection

Index

A

B

C

D

E

F

G

H

I

L

M