NEC DDXXEE SSeerriieess User manual

NEC INFRONTIA ISDN BUSINESS COMMUNICATION SYSTEM

D X E

S e r r i i e s

Q u i i

U c s k e r

E r x

G t t e u i i n d s e i i e o n

Nothing contained in this document shall be deemed to be, and this document does not constitute of, or representation with respect to, any of the equipment covered. This document is subject to change without notice and NEC Infrontia has no obligation to provide updates or corrections to this document. Further, NEC Infrontia also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate.

No representation is made that this document is complete or accurate in all respects and NEC Infrontia shall not be liable for any errors or omissions. In no event shall

NEC Infrontia be liable for any incidental or consequential damages in connection with the use of this document.

This document shall not provide the basis for any contract without the written permission of the NEC Infrontia Corporation.

No part of this document may be photocopied or reproduced without prior written permission of NEC Infrontia.

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Contents

Making Internal Calls…………………………………………… 4

Making External Calls…………………………………………… 4

Answering Internal Calls………………………………………… 5

Answering External Calls……………………………………….. 5

Answering Doorphone Calls…………………………………….. 5

Holding an Internal Call…………………………………………. 6

Holding an External Call………………………………………… 6

Transferring a Call……………………………………………….. 7

Making a Paging Call…………………………………………….. 8

Callback…………………………………………………………… 8

Pick up…………………………………………………………….. 9

Missed Calls on Display Key telephones………………………… 9

Call Forward……………………………………………………… 10

Call Redirect on Key telephones………………………………… 11

Do Not Disturb……………………………………………………. 11

Last Number Dial…………………………………………………. 12

Handsfree for Key telephones……………………………………. 13

Volume Control for Key telephones…………………………….. 14

LCD Display Contrast for Display Key telephones……………. 14

Ring Tones for Key telephones………………………………….. 15

Programming One Touch keys on a Key telephone……………. 16

Service Code Table……………………………………………….. 17

Programming Function keys on a Key telephone………………. 18

Function Code Table………………………………………………19

Directory Dialling on the Super Display………………………… 20

Directory Dialling on the Executive Display……………………. 21

General Information……………………………………………… 22

3

Making Internal Calls

You may contact another internal extension or a department group.

•

• Dial the extension number or department group number

• If there is no answer or it is busy, you may simply dial another internal number without replacing the handset

• Pressing the digit

1

will allow you to toggle between a ringing and a voice call at the destination extension

Making External Calls

You may dial an external number via the keypad or access a stored abbreviated number; the system will automatically seize an idle exchange line for you.

•

• Dial

9

followed by the external number or press the key and enter the abbreviated dial code (e.g.

1

)

On a single line telephone as there is no key, enter the code

8 1 3

instead

4

Answering Internal Calls

An internal call may ring at your extension or come through as a voice call (not available on single line telephone).

• If the call is ringing to answer

• Or if the call is voice announced you may talkback without lifting the handset via the microphone (note the key lamp must be off)

Answering External Calls

An external call will usually ring at your extension and some caller information may appear on your display.

•

to answer

Answering Doorphone Calls

The system supports doorphones and it may be that your extension is programmed to receive a doorphone call. On answering the call you are also able to open the doorlock.

•

to answer

• Whilst talking to the doorphone, to release the doorlock press the

key if you have a key telephone or press the Recall key if you have a single line telephone

5

Holding an Internal Call

You may place another extension on hold and whilst they are held you may process other calls.

Key telephone

• Press the key (you may replace the handset if you wish)

• To reconnect press the flashing key

Single line telephone

• Press the Recall key and remain

• To reconnect press the Recall key

Holding an External Call

An external call may be held in a number of ways depending on the system set up. It may be appropriate for a caller to be placed on hold at one extension and picked up from another. A held call which is not picked up, automatically recalls to the extension that placed it on hold.

Single line telephone

• Press the Recall key to hold a call and remain

• To reconnect, press the Recall key

Key telephone

Common hold : the exchange line key (if programmed) flashes slowly when it has been placed on common hold and any user with the flashing line key can reconnect to the call (not available to single line telephones)

• Press the key and if you wish

• To reconnect press the slow flashing line key or the flashing key

6

Key telephone and Single line telephone

Park Hold : the external caller is placed in a park position and any user may retrieve the call from that park position using a code. Typically on a key telephone specific park hold keys are set up to simplify the procedure.

• Press the key on your key telephone or the Recall key on your single line telephone

• Dial

8 3 1

and the park position (01-32)

•

• To reconnect and dial

8 6 1

and the park position (01-32)

Transferring a Call

You may transfer an internal or external call to another extension by announcing the call or extending the call unannounced. If the transferred call is not picked up, it automatically recalls to the extension making the transfer.

Key telephone

• Press the key

• Dial the required extension number

• Announce the call and press key to transfer

• Or press the key and before answered – the call is transferred and rings at the other extension

• Or if the extension is busy press key to camp the call on to that extension

• Or to retrieve the call press the flashing green line key or key

Single line telephone

• Press the Recall key

• Dial the required extension number

• Announce the call and to transfer

• Or before answered – the call is transferred and rings at the other extension

• Or if the extension is busy, press the Recall key to retrieve the call

7

Making a Paging Call

If you are unable to locate an individual, you may wish to make a paging call which will broadcast over the loudspeakers of selected key telephones (not available to single line telephones) and or an external PA system. Extensions may be programmed into specific groups so that an announcement is sent simultaneously to all key telephones in that group

(unless the extension is in use).

To page an internal group

•

• Dial

8 1

and the paging group number

• Wait for the beeps and make the announcement

• Press

#

after the announcement and

To page over the external PA

•

• Dial

8 3

and the paging group number

• Wait for the beeps and make the announcement

• Press

#

after the announcement and

Callback

If the extension you dial is busy or does not reply, you may set up a callback so that you are alerted as soon as they become available or once that extension is next used.

• Dial

8 5

and listen for confirmation tone

• When you hear the recall tone alerting you that the extension is available

•

If you wish to cancel a callback

•

• Dial

8 7

and listen for confirmation tone

•

8

Pick Up

You may wish to intercept a call ringing at another extension, this is referred to as pickup. You may enter a code to pickup a specific ringing extension or you may be programmed into a pickup group and will pick up calls just for your group.

•

and dial

8 6 7

for an extension within your pickup group or

7 1 5

and the extension number for a specific extension

You will intercept and be connected to the call.

Missed Calls on display key telephones

By programming a function key as a Missed Calls key (refer to programming function keys page 18), you will be able to check for any external calls (on ISDN lines) that you have missed at your extension. If you have missed calls the key will be flashing red, when you have checked the calls the key will be steady red and when you have deleted the list, the key will be unlit.

•

• Press the Missed Calls key

• Use the ∆ or ∇ keys to scroll through the list

•

to dial the displayed number/name or press to delete

9

Call Forward

When you are away from your desk you may wish to redirect your calls to another destination. There are different conditions under which you can set a call forward, and one set up called tandem ring allows a user to have two extensions that work as a single extension.

•

and dial the call forwarding code as follows

8 4 2

for dual ring – calls ring at your own and the destination extension but not if your phone is busy

8 4 3

for busy transfer – calls only forward when your phone is busy

8 4 4

for tandem ring – calls to either extension will ring both extensions or if either is busy, busy tone shall be heard by the caller.

8 4 5

for unanswered call transfer – calls only forward on no reply at your phone

8 4 8

for call forward – all calls forward immediately to the destination extension

• To set the call forward dial

1

and enter the destination extension number

Or to cancel dial

0

•

It is possible if the system is programmed, to allow the call forward condition to be transferred to an external number. The external number must be stored as a common abbreviated dial.

To set external call forward

•

• Dial the all call forward code

8 4 8

and

1

to set

• Dial

8 1 3

(access code for abbreviated dial) and the target abdial code

•

To cancel external call forward

•

• Dial

8

4

8

and

0

to cancel

•

10

Call Redirect on key telephones

This feature requires that a function key is programmed as a Redirect key

(refer to programming function keys page 18) and so is not available to single line telephones. Call redirect allows you to select whether to take a call or to transfer an incoming call to a preassigned destination (for example voice mail) without answering the call.

• Incoming call is ringing

• Do not lift the handset or press any keys

• Press the Redirect key

You will hear confirmation tone

Do Not Disturb (DND)

This feature allows you to block different types of calls to your phone so that you are undisturbed by incoming calls or paging announcements.

•

• Dial

8 4 7

or press the key

• Dial the DND code as follows

1

to block incoming external calls

2

to block internal calls and external calls being transferred unannounced

3

to block all incoming calls

4

to block any calls being forwarded to you

0

to cancel any DND

• Listen for confirmation tone and

11

Last Number Dial (LND)

This enables you to dial the last external number called from your extension. Display key telephones may view and access the last ten numbers.

•

• Dial

8 1 6

or press the key

The system automatically seizes an exchange line

Display Key telephone

•

• Press the key

• Use the ∆ or ∇ keys to scroll through the list

•

when the required number is displayed

It is possible to erase the LND number or list

•

• Dial

8 7 6

and listen for confirmation tone

12

Handsfree for key telephones

Handsfree allows a key telephone user to process calls using the inbuilt speaker and microphone instead of lifting the handset.

To talk handsfree

• Press the or key to make or take a call

• Speak towards the phone on answer

Note : the lamp must be off

• To clear the call press the key

To change from handset to handsfree

• Press the key

•

• Press the key to clear the call

The key on the key telephone allows you to mute the handsfree microphone so that when you are on a call handsfree, the caller does not hear anything; the microphone remains off until you turn it back on.

Remember

• When the lamp is on – the microphone is off

• When the lamp is off – the microphone is on

13

Volume Control for key telephones

The volume keys adjust the ringing, handset earpiece and loudspeaker volumes on the key telephones.

To adjust ringing volume

• When the phone is ringing, press the ∆ or ∇ keys

• OR when the phone is idle, press then the ∆ or ∇ keys and to save the setting.

To adjust handset earpiece or loudspeaker volumes

• When on a handset or handsfree call

• Press the ∆ or ∇ keys

LCD Display Contrast for display key telephones

The volume keys also adjust the two line LCD display contrast (not available on the super display).

•

• Press the ∆ or ∇ keys

14

Ring Tones for key telephones

You may select a distinctive ring tone to differentiate your extension from others and to distinguish between an internal and external call.

To listen to the tones

• Press an idle key

• Dial

8 1 1

and dial

1

for internal ring or

2

for external ring

• Dial the code for the desired ring pattern

1

= high pitch,

2

= medium pitch,

3

= low pitch

For the external ring you can also sample a different tone

1

to

4

For example dial

1 1

for high pitch tone 1,

2 3

for medium pitch tone 3

• Press the key

To select a ring tone

• Press an idle key

• Dial

8 2 0

and dial

1

to set internal ring or

2

for external ring

• Dial the code for the desired ring pattern

1

= high pitch,

2

= medium pitch,

3

= low pitch

•

Press the key to complete

15

Programming One Touch keys on a key telephone

There is a block of ten keys known as the One Touch keys under which you can program regularly called numbers or features you like to use.

The table below lists the features that can be stored and the associated service codes that are required. Details of all the features listed can be found on the website in the full extension user guide

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

To program a one touch key

•

Press the key

•

Dial

8 5 5

•

Press a one touch key

•

Enter an extension number or external number (prefix with 9) or the 3 digit service code from the service code table

There will be no confirmation tone

•

Press another one touch key and enter a number or service code or

•

Press the key to complete

Key for table

P = Password Ext. no. = Extension number

The Common Cancelling code (720) cancels the following features: Alarm, Forward, DND, Headset, Message Waiting,

Repeat Dial, Text Message

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Feature

Abdial Store

Common Call Specific

Abdial Store

Group Call Specific

Alarm

Background music

Break In

Camp on/Callback Set

Cancel

Common Cancelling code

Conference

Dial Block Set

Cancel

Directory Dialling

Do not Disturb

DND/Forward override

Exchange Line Group

Specific line

Follow me

810

850

870

720

826

Service

Code

853 + code

813 + code

854 + code

814 + code

827 + 1or 2

825

700 P 1

700 P 2

887

847 + 0-4

807

804 + group

805 + line

846

Service Code Table

Feature Service Code

Forward All Calls

Busy transfer

Dual ring

Unanswered

Doorphone

Headset mode

Hold Group

Reconnect

Park hold

Reconnect

Intercom call Forced ring

Talk back

Key touch tone

Last Number Dial Store

Clear

Message Waiting Set

Cancel

Cancel All

848

843

842

845

822

834

832

862

831 + position

861 + position

823

821

824

816

876

841

871 ext. no.

873

Multi Language Display

Music on Hold

Name Store

Night

Midnight

Rest

Day2

Night2

Midnight2

Rest2

778 + 0-9

881 P

800 + ext.no.

818 P 0

818 P 1

818 P 2

818 P 3

818 P 4

818 P 5

818 P 6

818 P 7

Feature

Override

Paging Internal group

External group

All external

Combined group

Paging answer Own group

Specific group

External group

Pickup Own group

Other group

Specific group

Specific extension

Pilot group Opt in/out

Step call

Ring tones Sample

Set

Saved number dial Store

Cancel

Second Call indication

Tandem ring

Text message

Time/date setting

Voice Mail Access

Answer machine emulation

Walking toll restriction

Service Code

809

801 + group

803 + group

803 + 0

751

863

864 group

865 + 0-4

867

869

868 group

715 + ext. no.

750

808

811

820

815

885

779

844

836 + mesg. no.

828 P

717

725

763 + P

17

Programming Function keys on a key telephone

Your phone may have a block of 12 or 24 function keys under which you can program an extension number (to give a busy lamp status) or a feature you use regularly.

The table below lists the features that can be stored and the associated function codes that are required. Details of all the features listed can be found on the website in the full extension user guide Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

To program a function key

•

Press the key

•

Dial

8 5 1

•

Press a function key

•

Enter the 4 digit function code from the function code table

•

Listen for confirmation tone

•

Press another function key and enter a function code or

•

Press the key to complete

Key for table

P = Password Ext.no. = Extension number Mesg. = Message number

18

Feature

Abdial Call specific

Common Call general

Abdial Call specific

Group Call general

Boss Call Forward

Break In

Buzzer

Call Redirect

Camp on/Callback Set

Cancel

CLI Restrict sending

Conference

Directory Dialling

DLS console Ext1/Ext2 key

DND/Forward override

Exchange Line Group

Specific line

Level 9

Extension

Follow Me

Function Code

1037 + code

1037 + HOLD

1038 + code

1038 + HOLD

1032 + ext. no.

1019

1031 + ext. no.

1094 + ext. no

Function Code Table

Feature Function Code

Forward All Calls

Busy transfer

Dual ring

Unanswered

Doorphone

1055

1002

1000

1003

1087

Headset mode

Hold Exclusive

Reconnect

Park hold

Reconnect

System

Reconnect

1028

1044

1044

1033 + position

1033 + position

1043

1043

1020

1020

Meet me Conference 1017

1024

1016

1089

1086

1022

1012 + group

0001 -

1011

1058 + ext. no.

1001

Memo Dial

Message Waiting Set

Microphone Cutoff

Missed calls

Name Store

Night service Day

Night

Midnight

Rest

Day2

Night2

Midnight2

Rest2

1015

1023

1026

1085

1088

1039 P

1040 P

1041 P

1042 P

1090 P

1091 P

1092 P

1093 P

Feature

One Touch Serial

Override

Paging Internal group

External group

All external

1006 + group

1004 + group

1005

Paging answer Own group 1010

Pickup Own group

Other group

Specific group

Pilot Group Opt in/out

Step call

Room Monitor

Saved number dial Store

Series call

Tandem Ring

1074

1021

1025

1014

1035

1013

Text message 1027 + mesg.

Voice Mail Access

Conversation Record

Auto Attendant

Function Code

1034

1018

1059 + mailbox

1060

1083

19

Directory Dialling on the Super Display

From the idle display, the [DIRECTORY] menu allows quick access to abbreviated dials and extensions using search by name.

[DIRECTORY] [MENU]

Press the [DIRECTORY] key

DIRECTORY DIALING

To access common abdials press ABB:COMMON

ABB:COMMON

group

ABB:GROUP

EXTENSION

For this example we will select EXTENSION

DIRECTORY DIALING

EXTENSION

Enter the first letter of the required name via the keypad (letters are printed on the keypad)

For example to select the letter A, press the digit

2 once (for B press it twice, for C three times).

Then press the

∆ key to display the list

EXTENSION

201 Andy

Andy

Ann

Carl

Dave

Antony Dawn

Bill

Brian

[SCROLL ↑] [→]

Press the key alongside the name to dial it or scroll through the list

20

Directory Dialling on the Executive Display

The executive display keystation has four soft keys which are used to access features. From the normal idle display, when you press any of the four soft keys underneath the display, you will have a choice of four menus. Pressing the Dir prompt key will bring up the directory dialling menu.

6-24 TUE 10:30AM

200 John

: : : :

6-24 TUE 10:30AM

ICM Prog CLR Dir

: : : :

From idle, press one of the soft keys

Press key

DIRECTORY DIALLING

Press

ABBc ABBg EXT.

: : : : abdials. for group abdials,

EXT

for extension dialling)

DIRECTORY DIALLING

ABB:COMMON

Enter the 1st letter of the desired name using the keypad (letters are on the

: : : : keypad) For example select N by pressing dial key 6 twice.

N

↑ ↓

Dial Cncl

: : : :

Press the

↑ key to search

ABB:COM NECInfron

Press

↑ ↓

Dial Cncl

: : : :

21

General Information

Key telephone

A DXE system specific telephone available in a range of terminals

• Basic key telephone with no display and no programmable keys

• Standard key telephone with 12 or 24 function keys but no display

• Executive display with 12 or 24 function keys and a 2 line display

• Super display with 24 function keys and an 8 line display

Single line telephone

A non DXE specific telephone. It does not have system keys such as or and therefore the user has to enter codes.

Full extension user guide

This user guide covers the basic features of the system. For a full and comprehensive guide to all the features available please refer to the NEC

Infrontia website or contact your installer.

22

Part code number : NKUK021

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