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Avaya one-X
™
Deskphone Value Edition
SIP for 1603SW-I IP Deskphone User Guide
16-603578
Issue 1
June 2010
Notice
While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.
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Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support . Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.
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APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR
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ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER
(AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH
AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS
OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES
NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED
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RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE
ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE.
BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR
AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF
YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,
DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER
REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”),
AGREE TO THESE TERMS AND CONDITIONS AND CREATE A
BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the
Documentation or other materials available to End User. “Designated
Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by
End User, whether as stand-alone products or pre-installed on
Hardware. “Hardware” means the standard hardware originally sold by
Avaya and ultimately utilized by End User.
License types
Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the
Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.
Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as “shrinkwrap” or “clickwrap” license accompanying or applicable to the Software (“Shrinkwrap
License”). The text of the Shrinkwrap License will be available from
Avaya upon End User’s request (see “Third-party Components” for more information).
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Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law.
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Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third
Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”).
Information regarding distributed Linux OS source code (for those
Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the
Third Party Terms that apply to them is available on the Avaya Support
Web site: http://www.avaya.com/support/Copyright/ .
Preventing toll fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya
Support Web site: http://www.avaya.com/support/ . Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: [email protected].
Trademarks
All other trademarks are the property of their respective owners.
2 Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
Downloading documents
For the most current versions of documentation, see the Avaya Support
Web site: http://www.avaya.com/support
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/ support
Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 3
4 Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
Contents
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Chapter 1: Introduction to the 1603SW-I SIP
Telephone
The 1603SW-I telephone is a multiline SIP telephone for use by enterprises with Avaya Aura ™
Communication Manager and Avaya Aura ™ Session Manager call processing systems or enterprises with Avaya Aura ™ Midsize Business Template call processing system.The
1603SW-I SIP telephone puts convenient features and capabilities at your fingertips, including a Conference, Transfer, Hold, and Redial button and a menu of options and settings to customize your phone.
Not all features described in this user guide may be available on your telephone. If you find that a feature is not available, contact your system administrator.
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Introduction to the 1603SW-I SIP Telephone
Overview of phone buttons and features
1
No.
2
Name
Message waiting indicator
Description
An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call.
Phone display There are two lines in the phone display. The phone display presents calling or called party identification, user options, and other information relevant to using the phone.
8 Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
Overview of phone buttons and features
4
5
8
9
6
7
3
No.
10
11
12
13
14
Name
Call appearance buttons
Call appearance/ feature button
Conference
Description
There are 3 buttons that can be programmed by the system administrator as call appearance buttons. The right-most call appearance button can be programmed as a call appearance button or a feature button. See Call appearance/feature button below for more information. Press a call appearance button to make or answer a call or resume a call on hold. For information
about the call appearance LEDs, see LEDs on page 10.
The right-most call appearance button can be programmed by the system administrator as a feature button. The feature button can be programmed as an auto-dial button and be administered to dial voicemail access, speed dial, or a Feature Access Code.
For more information about the feature button, see Advanced telephone features
on page 23.
Press the Conference button to add another party to an existing call.
Press the Transfer button to transfer a call to another number.
Transfer
Drop
Redial
Microphone
Mute
Press the Drop button to drop the active call. While on a conference call, press the Drop button to drop the last person added to the conference call.
Press the Redial button to dial the last number you dialed.
The omnidirectional microphone sends and receives signals from all directions.
Press the Mute button to mute the microphone in the handset or speakerphone. To take the microphone off mute, press the Mute button again.
Volume Press + or on the Volume button while active on the handset or speaker to adjust the volume. To adjust the volume of the ringer, press + or on the Volume button while the handset and speaker are inactive.
Press the Speaker button to use the speakerphone.
Speaker
Avaya menu Press the A button to access the Avaya menu. Press the A button twice to exit the Avaya menu. The Avaya menu provides options that allow you to customize phone settings, select the display language, view network information, and log out.
Hold Press the Hold button to put the active call on hold.
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Introduction to the 1603SW-I SIP Telephone
LEDs
Each call appearance button has two LEDs, one green and one red, to indicate the status of the call appearance. The status is identified by whether the LED is on, off, or blinking as described in the following table.
Table 1: Call appearance button LEDs
LED
Steady green and steady red
Slow blinking green and steady red
Description
Call appearance is active.
Call appearance is ringing.
Fast blinking green Call appearance is on hold.
Very fast blinking green Call is being transferred or conferenced.
Steady red Call appearance is selected and will be used when you go offhook.
Off Call appearance is available.
Icons in the telephone display
Icons are provided in the phone display to indicate the state of a call and navigation choices.
The icons that appear in the phone display are described in the following table.
Icon Description
Incoming call is ringing.
Call is active.
Call is on hold.
Call is on soft hold (when using Conference or Transfer feature).
Conference is active.
Conference is on hold.
10 Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
Paper labels
Paper labels
Next to each call appearance button and the feature button is a paper label. The label identifies the call appearance number or the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system administrator for more information.
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Introduction to the 1603SW-I SIP Telephone
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Chapter 2: Logging in to and out of your telephone
Logging in and out maintains your personal options if you share a telephone with other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence.
Logging in to your telephone
Log in from the initial screen that prompts you for your extension.
1. Enter your extension.
2. Press # to select OK .
3. Enter the password your system administrator has assigned to you.
4. Press # to select OK .
Logging out of your telephone
1. Press the A button.
2. Press # to scroll to Log Out .
Note:
Log Out is not available if you are on a call.
3. Press * to select Log Out .
4. Press * again to confirm.
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Logging in to and out of your telephone
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Chapter 3: Making calls
Use the procedures in this chapter to make calls from your telephone.
Making a call
If you are not on a call, simply dial the number you want to call.
1. Do one of the following:
• Lift the handset.
• Press the Speaker button.
• Press an available call appearance button.
2. Dial the number you want to call.
Redialing a number
Press the Redial button to call the last number dialed.
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Making calls
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Chapter 4: Handling calls
Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call.
Answering a call
When you receive an incoming call, the incoming call is usually selected automatically.
However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually.
• If you are not on another call, do one of the following:
- Lift the handset.
- Press the call appearance button whose green LED flashes for the incoming call.
- Press the Speaker button to answer using the speakerphone.
• If you are on another call, press the call appearance button whose green LED flashes for the incoming call.
Muting a call
If a call is on mute and you switch between the handset or speakerphone, the mute will be turned off. When the Mute button light is on, the call is muted.
1. Press the Mute button during a call so that the other person cannot hear you.
2. Press the Mute button again to unmute the call.
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Handling calls
Putting a call on hold
1. Press the Hold button to put your active call on hold.
The fast blinking green LED next to the call appearance button indicates the call is on hold.
2. To resume the call, press the call appearance button for the call on hold.
Transferring a call
1. If the call you want to transfer is not your active call, press the call appearance button for the call you want to transfer.
2. Press the Transfer button.
The very fast blinking green LED next to the call appearance button indicates the call is being transferred.
3. Dial the telephone number.
4. Press the Transfer button again or hang up to complete the transfer.
18 Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
Chapter 5: Conference calls
You can use conference calls to speak with up to two people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me
Conferencing. Contact your system administrator for more information about this feature.
Making a conference call
1. While active on a call, press the Conference button.
The very fast blinking green LED next to the call appearance button indicates the call is being conferenced.
2. Dial the telephone number.
3. Press the Conference button to add the person to the existing call.
Adding a person on hold to a conference call
1. While active on a call, press the Conference button.
You hear a dial tone.
2. Press the call appearance button of the call on hold.
3. Press the Conference button again to add the person to the conference call.
Putting a conference call on hold
When you put a conference call on hold, the other parties cannot talk to each other.
Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 19
Conference calls
1. Press the Hold button during a conference call.
The blinking green LED next to the call appearance button indicates the conference is on hold.
2. Press the call appearance button to resume the conference call.
Dropping the last person added from a conference call
While active on a conference call, press the Drop button.
20 Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
Chapter 6: Getting your messages
The red light on the upper right-hand corner of your telephone is illuminated when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions.
Logging into your voice mail
1. To log in to your voice mail, follow the instructions provided by your system administrator.
2. Follow the voice prompts from your voice mail system.
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Getting your messages
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Chapter 7: Advanced telephone features
Avaya call management systems provide many advanced telephone features. The feature button on your telephone can be programmed as an auto-dial button and be administered to dial voicemail access, speed dial, or a Feature Access Code.
The feature button label identifies the feature that has been assigned for your telephone. For more information about the feature administered for your telephone, and for other features that are available for your extension, contact your system administrator.
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Advanced telephone features
24 Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
Chapter 8: Avaya Menu
You can use the Avaya Menu to adjust and customize phone settings, select the display language, view network settings, and log out. To access the Avaya Menu, press the A button. To exit the Avaya Menu, press the A button twice.
The Avaya Menu has five sub-menus:
Screen
Sounds
Advanced
Network
Information
Log Out
Lets you adjust the display brightness and contrast and turn visual alerting on and off.
Lets you select your ringing pattern, turn button click sounds on and off, and turn error tones on and off.
Lets you select the display language and set automatic gain control on the handset and speaker.
Shows a summary of network-related parameters for your phone, such as
IP parameters and Quality of Service.
Lets you log out of your telephone to prevent unauthorized use during your absence.
Note:
The sub-menus that appear depend on how your extension was administered. Some submenus may not be available.
Adjusting the brightness or contrast of the display
1. Press the A button.
2. Press # to continue.
3. Press * to select Screen.
4. Press # to scroll to Bright or Contrast.
5. Press or + on the volume button to adjust the brightness or contrast.
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Avaya Menu
Changing the ring pattern
1. Press the A button.
2. Press # to scroll to Sounds.
3. Press * to select Sounds.
4. Press or + on the volume button to select a ring type.
You hear each ring type when you select them.
Turning button click sounds on and off
1. Press the A button.
2. Press # to scroll to Sounds.
3. Press * to select Sounds.
4. Press # to select Next.
5. Press or + on the volume button to turn button click sounds on and off.
Turning error tones on or off
1. Press the A button.
2. Press # to scroll to Sounds.
3. Press * to select Sounds.
4. Press # to scroll to Error Tones.
5. Press or + on the volume button to turn error tones on or off.
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Turning visual alerting on or off
Turning visual alerting on or off
When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off.
1. Press the A button.
2. Press # to continue.
3. Press * to select Screen.
4. Press # to scroll to Visual Alert.
5. Press or + on the volume button to turn visual alerting on or off.
Setting automatic gain control
Automatic gain control helps to maintain a constant audio level by automatically increasing or decreasing the gain depending upon the signal level. For high level signals, the gain is reduced and for low level signals, the gain is increased.
1. Press the A button.
2. Press # to scroll to Advanced.
3. Press * to select Advanced.
4. Press # to select AGCHandset or AGCSpeaker.
5. Press or + on the volume button to turn automatic gain control on or off.
Changing the language
1. Press the A button.
2. Press # to scroll to Advanced.
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Avaya Menu
3. Press * to select Advanced.
4. Press # to scroll to Language.
5. Press * to select Language.
6. Press # to scroll to the desired language.
Note:
Other languages may be available. Contact your system administrator.
7. Press * to save your selection.
8. Press + to confirm or to cancel.
Viewing network information
1. Press the A button.
2. Press # to scroll to Network Info.
3. Press * to select Network Info.
4. Press # to scroll to Audio Info, IP Info, QOS, Interfaces, or Miscellaneous.
5. Press * to view information for the item you selected.
28 Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
Index
A advanced options changing language ...............................................
27 setting automatic gain control ..............................
advanced telephone features
about ....................................................................
automatic gain control
setting ..................................................................
Avaya Menu ..........................................................
adjusting brightness or contrast ...........................
button click sounds ..............................................
26 changing ring pattern ...........................................
error tones ............................................................
H
handling calls ..............................................................
hold
conference calls ...................................................
I icons in telephone display
about ....................................................................
incoming calls answering .............................................................
transferring ...........................................................
B button click sounds
configuring ...........................................................
C call appearance button LEDs
about ....................................................................
call settings
configuring visual alerts .......................................
conference calls
about ....................................................................
dropping the last person ......................................
making .................................................................
19 putting a call on hold ............................................
19 conference calls, adding a person on hold .................
L
language, changing ....................................................
LEDs
about ....................................................................
legal notices .................................................................
logging in to your telephone .......................................
13 logging out of telephone .............................................
13 logging out of your telephone .....................................
M
making calls ................................................................
muting calls ................................................................
D
Display
adjusting brightness .............................................
25 adjusting contrast .................................................
O outgoing calls
making a call ........................................................
15 redialing a number ...............................................
E error tones
turning off .............................................................
P
paper labels ................................................................
putting a call on hold ..................................................
G
getting your messages ...............................................
R
redial ...........................................................................
Ring Pattern
Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 29
changing ..............................................................
T
telephone display icons ..............................................
Transfer ......................................................................
V
viewing network information .......................................
visual alerts
configuring ...........................................................
Voice mail logging in ..............................................................
30 Avaya one-X ™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
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