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HP Compaq Business PC Maintenance and Service Guide
Pro 6300 Series Microtower
Pro 6300 Series Small Form Factor
© Copyright 2012 Hewlett-Packard
Development Company, L.P. The information contained herein is subject to change without notice.
Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United
States and/or other countries.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
This document contains proprietary information that is protected by copyright.
No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
Second Edition (December 2012)
First Edition (June 2012)
Document Part Number: 690362-002
About This Book
WARNING!
Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
Table of contents
v
vi
vii
viii
Removing a 5.25-inch Drive from a Drive Bay ................................................ 110
Removing a 3.5-inch Drive from a Drive Bay .................................................. 114
Removing and Replacing the Primary 3.5-inch Internal Hard Drive ................ 116
System Recovery when Windows is responding ............................................ 197
System Recovery when Windows is not responding ...................................... 198
System recovery using recovery media .......................................................... 198
Creating recovery media ................................................................ 199
Using recovery media ..................................................................... 200
Using Windows 8 operating system media (purchased separately) ............... 203
ix
x
1 Product Features
Standard Configuration Features
Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only).
Figure 1-1 Microtower Configuration
Figure 1-2 Small Form Factor Configuration
Standard Configuration Features 1
NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information, see
Using the Small Form Factor Computer in a Tower Orientation on page 135
in this guide.
Microtower (MT) Front Panel Components
Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays.
Table 1-1 Front Panel Components
1
2
3
5.25-inch Optical Drives
Hard Drive Activity Light
Microphone/Headphone Connector
5
6
7
3.5-inch Media Card Reader (optional)
Dual-State Power Button
Power On Light
4 USB (Universal Serial Bus) 2.0 Ports 8 Headphone Connector
NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if you want to use the connector for a microphone Line-In device or a headphone. You can reconfigure the connector at any time by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar.
NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to
Interpreting POST Diagnostic Front Panel LEDs and
Audible Codes on page 186 to interpret the code.
2 Chapter 1 Product Features
Small Form Factor (SFF) Front Panel Components
Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays.
Figure 1-3 Front Panel Components
Table 1-2 Front Panel Components
1
2
3
4
5.25-inch Optical Drive
Dual-State Power Button
Power On Light
USB (Universal Serial Bus) Ports
5
6
7
8
Microphone/Headphone Connector
3.5-inch Media Card Reader (optional)
Hard Drive Activity Light
Headphone Connector
NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if you want to use the connector for a microphone Line-In device or a headphone. You can reconfigure the connector at any time by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar.
NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to
Interpreting POST Diagnostic Front Panel LEDs and
Audible Codes on page 186 to interpret the code.
Small Form Factor (SFF) Front Panel Components 3
Microtower (MT) Rear Panel Components
Figure 1-4 Rear Panel Components
Table 1-3 Rear Panel Components
1 6 Line-Out Connector for powered audio devices (green)
PS/2 Keyboard Connector (purple) 2
3
Line-In Audio Connector (blue)
PS/2 Mouse Connector (green)
7
8
4
5
Serial Connector
RJ-45 Network Connector
9
10
VGA Monitor Connector
DisplayPort Monitor Connector
USB 3.0 ports (blue)
NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.
11 USB 2.0 ports (black)
An optional second serial port and an optional parallel port are available from HP.
When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by doubleclicking the Realtek HD Audio Manager icon in the Windows taskbar.
The monitor connectors on the system board are inactive when a graphics card is installed in the computer.
If a graphics card is installed into one of the motherboard slots, the connectors on the graphics card and the system board may be used at the same time. Some settings may need to be changed in Computer Setup to use both connectors.
4 Chapter 1 Product Features
Small Form Factor (SFF) Rear Panel Components
Figure 1-5 Rear Panel Components
1
2
3
RJ-45 Network Connector
Serial Connector
PS/2 Mouse Connector (green)
7
8
9
DisplayPort Monitor Connector
VGA Monitor Connector
PS/2 Keyboard Connector (purple)
4
5 USB 2.0 ports (black)
10
11
Line-Out Connector for powered audio devices (green)
Line-In Audio Connector (blue)
6 USB 3.0 ports (blue)
NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.
An optional second serial port and an optional parallel port are available from HP.
When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by doubleclicking the Realtek HD Audio Manager icon in the Windows taskbar.
The monitor connectors on the system board are inactive when a graphics card is installed in the computer.
If a graphics card is installed into one of the motherboard slots, the connectors on the graphics card and the system board may be used at the same time. Some settings may need to be changed in Computer Setup to use both connectors.
Small Form Factor (SFF) Rear Panel Components 5
Serial Number Location
Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.
Figure 1-6 Microtower Serial Number and Product ID Location
Figure 1-7 Small Form Factor Serial Number and Product ID Location
6 Chapter 1 Product Features
2 Activating and Customizing the
Software
NOTE: This chapter provides information for both Windows 7 and Windows 8.
Activating and customizing the software in Windows 7
If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated. Doing so may cause errors and prevent the operating system from installing properly.
NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to permit the required airflow.
Activating the Windows operating system
The first time you turn on the computer, the operating system is set up and activated automatically.
This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation.
We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive, the activation process could take up to 60 minutes.
Activating and customizing the software in Windows 7 7
Downloading Windows 7 updates
Microsoft may release updates to the operating system. To help keep the computer running optimally,
HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer.
1.
To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.
2.
After an Internet connection has been established, click the Start > All Programs > Windows
Update .
3.
Run Windows Update monthly thereafter.
Installing or upgrading device drivers
When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.
In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386 , or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.
Obtain the latest support software, including support software for the operating system, from http://www.hp.com/support . Select your country and language, select Download drivers and software (and firmware) , enter the model number of the computer, and press Enter .
Customizing the monitor display
If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings.
For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor.
Right-click on the Windows desktop, then click Personalize to change display settings.
Activating and customizing the software in Windows 8
Additional information is available in online help after you activate the operating system.
NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to permit the required airflow.
Activating the Windows Operating System
The first time you turn on the computer, the operating system is set up and activated automatically.
This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation.
We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.
8 Chapter 2 Activating and Customizing the Software
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.
Downloading Windows 8 updates
Microsoft may release updates to the operating system. To help keep the computer running optimally,
HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer.
Run Windows Update as soon as possible after you set up your computer.
1.
Point to the upper-right or lower-right corner of the Start screen to display the charms.
2.
Click Settings > Change PC Settings > Windows Update .
3.
Run Windows Update monthly thereafter.
Customizing the monitor display
You can customize display settings for Windows 8 separately for the Start screen and the Desktop.
To customize the Start screen:
1.
Point to the upper-right or lower-right corner of the Start screen to display the charms.
2.
Click Settings > Change PC Settings .
3.
Click Personalize to change the display settings.
To customize the Desktop:
1.
Click the Desktop app on the Start screen.
2.
Right-click on the desktop, and then click Personalize to change display settings.
Activating and customizing the software in Windows 8 9
3 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
● Change factory default settings.
● Set the system date and time.
● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot. You can set the system to:
❑ always Quick Boot (default);
❑ periodically Full Boot (from every 1 to 30 days); or
❑ always Full Boot.
● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12 ).
● Establish an Ownership Tag, the text of which is displayed each time the system is turned on or restarted.
● Enter the Asset Tag or property identification number assigned by the company to this computer.
● Enable the power-on password prompt during system restarts (warm boots) as well as during power-on.
● Establish a setup password that controls access to the Computer Setup (F10) Utility and the settings described in this section.
● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that they cannot be used until they are unsecured.
● Enable or disable removable media boot ability.
10 Chapter 3 Computer Setup (F10) Utility
● Solve system configuration errors detected but not automatically fixed during the Power-On Self-
Test (POST).
● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers.
● Execute self-tests on a specified ATA hard drive (when supported by drive).
● Enable or disable DriveLock security (when supported by drive).
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1.
Turn on or restart the computer.
2.
Repeatedly press F10 when the monitor light turns green to access the utility.
You can also press Esc to a menu that allows you to access different options available at startup, including the Computer Setup utility.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility.
3.
A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power, and Advanced.
4.
Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter . To return to the Computer Setup
Utilities menu, press Esc .
5.
To apply and save changes, select File > Save Changes and Exit .
● If you have made changes that you do not want applied, select Ignore Changes and Exit .
● To reset to factory settings or previously saved default settings (some models), select
Apply Defaults and Exit . This option will restore the original factory system defaults.
NOTE: Not all settings shown in the following sections are available for all models
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen.
Table 3-1 Computer Setup (F10) Utility
Heading
File
Storage
Security
Power
Advanced
Table
Computer Setup—File on page 12
Computer Setup—Storage on page 13
Computer Setup—Security on page 16
Computer Setup—Power on page 21
Computer Setup—Advanced on page 22
Computer Setup (F10) Utilities 11
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-2 Computer Setup—File
Option
System Information
About
Set Time and Date
Flash System ROM
Replicated Setup
Default Setup
Description
Lists:
● Product name
● SKU number
● Processor type/speed/stepping
● Cache size (L1/L2/L3) (dual core processors have this listed twice)
● Installed memory size/speed, number of channels (single or dual) (if applicable)
● Integrated MAC address for embedded, enabled NIC (if applicable)
● System BIOS (includes family name and version)
● Chassis serial number
● Asset tracking number
● ME firmware version
● ME Management mode
Displays copyright notice.
Allows you to set system time and date.
Allows you to update the system ROM with a BIOS image file located on removable media.
Save to Removable Media
Saves system configuration to a formatted USB flash media device.
Restore from Removable Media
Restores system configuration from a USB flash media device.
Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Applies the currently selected default settings and clears any established passwords.
Apply Defaults and
Exit
Ignore Changes and Exit
Save Changes and
Exit
Exits Computer Setup without applying or saving any changes.
Saves changes to system configuration or default settings and exits Computer Setup.
12 Chapter 3 Computer Setup (F10) Utility
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-3 Computer Setup—Storage
Option
Device Configuration
Description
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options may be presented:
● Hard Disk : Size, model, firmware version, serial number, connector color.
Translation mode (ATA disks only)
Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift,
LBA Assisted, User, and Off.
Available only when the drive translation mode is set to User, allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256.
The number of sectors per track may not exceed 63.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.
● CD-ROM : Model, firmware version, serial number, connector color (not included for USB CD-
ROM).
● SSD Life Used
NOTE: Displays for solid-state drives.
● SMART (ATA disks only)
● Diskette : Model and firmware version.
NOTE: Displays for USB diskette drives.
● Default Values (ATA disks only)
See Translation Mode above for details.
SATA Defaults
Computer Setup (F10) Utilities 13
Table 3-3 Computer Setup—Storage (continued)
Storage Options eSATA Port
Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled.
This setting affects only the port with the black connector, labeled as eSATA on the system board.
This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com
.
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default).
CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes.
IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode.
RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller.
NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/
AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver installed, the system will crash (blue screen). RAID volumes may become corrupted if they are booted to after disabling RAID.
Removable Media Boot
Enables/disables ability to boot the system from removable media. Default is enabled.
Max eSATA Speed
Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximum eSATA speed. By default, the speed is limited to 1.5 Gbps for maximum reliability.
CAUTION: Consult your eSATA drive and cable manufacturer before enabling 3.0 Gpbs speed.
Some drive and cable combinations may not run reliably at 3.0 Gpbs.
14 Chapter 3 Computer Setup (F10) Utility
Table 3-3 Computer Setup—Storage (continued)
DPS Self-Test
Boot Order
Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Allows you to:
● EFI Boot Sources: Specify the order in which EFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.
EFI boot sources always have precedence over legacy boot sources.
● Legacy Boot Sources: Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.
Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: To drag a device to a preferred place, press Enter . To remove the device from consideration as a bootable device, press F5.
You can use F5 to disable individual boot items, as well as disable EFI boot and/or legacy boot.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot menu) when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter .
The computer then boots from the selected non-default device for this one time.
Computer Setup (F10) Utilities 15
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-4 Computer Setup—Security
Option
Setup Password
Power-On Password
Password Options
(This selection appears only if a power-on password or setup password is set.)
Smart Cover
Description
Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
Allows you to set and enable a power-on password. The power-on password prompt appears after a power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.
Allows you to enable/disable:
● Lock Legacy Resources (determines whether or not Windows Device Manager is allowed to change resource settings for serial and parallel ports).
● Stringent security (enabling the stringent password disables the ability to reset the password by moving the jumper on the system board). Default is disabled.
CAUTION: If you enable the stringent security feature and you forget the setup password or the power-on password, the computer is inaccessible and can no longer be used.
If you lose or forget the password, the system board must be replaced. This scenario is not covered under warranty.
To prevent the computer from becoming permanently unusable, record your configured setup password or power-on password in a safe place away from your computer. Without these passwords, the computer cannot be unlocked.
● Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing, the F10 Setup Options without entering setup password). Default is enabled.
● Password prompt on F9 & F12 (requires setup password to use these boot functions).
Default is enabled.
● Network Server Mode. Default is disabled.
Allows you to:
● Lock/unlock the Cover Lock.
● Set the Cover Removal Sensor to Disable/Notify User/Setup Password.
NOTE: Notify User alerts the user that the sensor has detected that the cover has been removed. Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed.
16 Chapter 3 Computer Setup (F10) Utility
Table 3-4 Computer Setup—Security (continued)
Device Security
USB Security
Slot Security
Network Boot
System IDs
Allows you to set Device Available/Device Hidden (default is Device Available) for:
● Embedded security device
● System audio
● USB controller (varies by model)
● Network controller
NOTE: You must disable AMT before trying to hide the network controller.
● Serial port
● Parallel port
● SATA ports (varies by model)
Allows you to set Enabled/Disabled (default is Enabled) for:
● Front USB Ports
● Rear USB Ports
● Accessory USB Ports
Allows you to disable any PCI or PCI Express slot. Default is enabled.
Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.
Allows you to set:
● Asset tag (18-byte identifier), a property identification number assigned by the company to the computer.
● Ownership tag (80-byte identifier) displayed during POST.
● Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)
● Keyboard locale setting for System ID entry.
Computer Setup (F10) Utilities 17
Table 3-4 Computer Setup—Security (continued)
Master Boot Record
Security
Enables/disables Master Boot Record (MBR) security.
The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
It also allows you to recover the "last known good" MBR, should changes to the MBR be detected when the system is restarted.
When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode.
NOTE: Most operating systems control access to the MBR of the current bootable disk; the
BIOS cannot prevent changes that may occur while the operating system is running.
Restores the backup Master Boot Record to the current bootable disk. Default is disabled.
Only appears if all of the following conditions are true:
● MBR security is enabled
● A backup copy of the MBR has been previously saved
● The current bootable disk is the same disk from which the backup copy was saved
CAUTION: Restoring a previously saved MBR after a disk utility or operating system has modified the MBR, may cause the data on the disk to become inaccessible. Only restore a previously saved MBR if you are confident that the current bootable disk's MBR has been corrupted or infected with a virus.
18 Chapter 3 Computer Setup (F10) Utility
Table 3-4 Computer Setup—Security (continued)
System Security
(these options are hardware dependent)
System Security
(continued)
Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches.
Default is enabled.
SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor.
Changing this setting requires turning the computer off and then back on. Default is disabled.
Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Virtualization Technology Directed I/O (VTd) (enable/disable) - Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled.
Trusted Execution Technology (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default is disabled. To enable this feature you must enable the following features:
● Embedded Security Device Support
● Virtualization Technology
● Virtualization Technology Directed I/O
Embedded Security Device (enable/disable) - Permits activation and deactivation of the
Embedded Security Device.
NOTE: To configure the Embedded Security Device, a Setup password must be set.
● Reset to Factory Settings (Do not reset/Reset) - Resetting to factory defaults will erase all security keys and leave the device in a disabled state. Changing this setting requires that you restart the computer. Default is Do not reset.
CAUTION: The embedded security device is a critical component of many security schemes. Erasing the security keys will prevent access to data protected by the Embedded
Security Device. Choosing Reset to Factory Settings may result in significant data loss.
● Measure boot variables/devices to PCR1 - Typically, the computer measures the boot path and saves collected metrics to PCR5 (a register in the Embedded Security Device). Bitlocker tracks changes to any of these metrics, and forces the user to re-authenticate if it detects any changes. Enabling this feature lets you set Bitlocker to ignore detected changes to boot path metrics, thereby avoiding re-authentication issues associated with USB keys inserted in a port. Default is enabled.
OS management of Embedded Security Device (enable/disable) - This option allows the user to limit OS control of the Embedded Security Device. Default is enabled. This option is automatically disabled if Trusted Execution Technology is enabled.
● Reset of Embedded Security Device through OS (enable/disable) - This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the
Embedded Security Device. Default is disabled.
NOTE: To enable this option, a Setup password must be set.
● No PPI provisioning (Windows 8 only) - This option lets you set Windows 8 to bypass the PPI
(Physical Presence Interface) requirement and directly enable and take ownership of the
TPM on first boot. You cannot change this setting after TPM is owned/initialized, unless the
TPM is reset. Default is disabled for non-Windows 8 systems, and enabled for Windows 8.
● Allow PPI policy to be changed by OS. Enabling this option allows the operating system to execute TPM operations without Physical Presence Interface. Default is disabled.
NOTE: To enable this option, a Setup password must be set.
Computer Setup (F10) Utilities 19
Table 3-4 Computer Setup—Security (continued)
DriveLock Security
Secure Boot
Configuration
Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system.
This is a feature of Windows 8.
● Legacy Support—Enable/Disable. Allows you to turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on. If set to disable, legacy boot options in Storage > Boot Order are not displayed. Default is enabled.
● Secure Boot—Enable/Disable. Allows you to make sure an operating system is legitimate before booting to it, making Windows resistant to malicious modification from preboot to full
OS booting, preventing firmware attacks. UEFI and Windows Secure Boot only allow code signed by pre-approved digital certificates to run during the firmware and OS boot process.
Default is disabled, except for Windows 8 systems which have this setting enabled. Secure
Boot enabled also sets Legacy Support to disabled.
● Key Management—This option lets you manage the custom key settings.
◦ Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded custom boot keys. Default is Don't Clear.
◦ Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.
● Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating system loads. Default is disabled.
NOTE: If Windows 8 detects a serious error, it will interrupt the boot process automatically and display advanced boot options.
From Windows 8, you can press Shift and select Restart to access the screen that lets you boot to a device or troubleshoot your computer.
20 Chapter 3 Computer Setup (F10) Utility
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-5 Computer Setup—Power
Option
OS Power
Management
Hardware Power
Management
Thermal
Description
● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle. Default is extended.
● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled.
● Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled.
◦
◦
◦
NOTE: For Windows 8 systems with Fast Boot support, a normal shutdown goes to the S4 state, not the S5 state.
S0 (On) = Solid green LED.
S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 3 blinks and a pause.
S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 4 blinks and a pause.
◦ S5 (Soft Off) = LED is off.
SATA Power Management – Enables or disables SATA bus and/or device power management.
Default is enabled.
S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled.
PCI Express x16 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled,
LOs, L1, LOs and L1. Default is ASPM Disabled.
PCI Express x1 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs,
L1, LOs and L1. Default is ASPM Disabled.
Network Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM
Disabled.
USB 3.0 Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM
Disabled.
Fan idle mode—This bar graph controls the minimum permitted fan speed.
NOTE: This setting only changes the minimum fan speed. The fans are still automatically controlled.
Computer Setup (F10) Utilities 21
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-6 Computer Setup—Advanced (for advanced users)
Option
Power-On Options
Heading
Allows you to set:
● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days).
◦ QuickBoot (default) = Do not clear memory or perform a memory test.
◦
◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots.
Clear Memory = No memory count on cold boot. Clears memory on all boots.
◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days. Clears memory on all boots.
● POST messages (enable/disable). Enabling this feature will cause the system to display
POST error messages, which are error messages displayed on the monitor during the Power
On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST error message will only display on screen if the computer is capable of booting this far. If the
POST detects an error before this point, a beep code is generated instead. Default is disabled.
● Press the ESC key for Startup Menu (Enable/Disable). This feature controls the display of the text “Press the ESC key for Startup Menu” during POST. This text does not display on
Windows 8 systems with Fast Boot support. Other text also will not display (for example,
Ownership Tag). Default is enabled.
● Option ROM Prompt (enable/disable). Enabling this feature will cause the system to display a message before loading option ROMs. Default is enabled.
● After Power Loss (off/on/previous state). Default is Power off. Setting this option to:
◦ Power off—causes the computer to remain powered off when power is restored.
◦
◦
Power on—causes the computer to power on automatically as soon as power is restored.
Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost.
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be able to use the suspend/sleep feature or the Remote Management features.
● POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup. Default is
None.
● Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive.
● Factory Recovery Boot Support (Enable/Disable). Provides the ability for the BIOS to redirect the boot to the recovery partition on the user hard drive, if present. Some versions of the recovery software honor the F11 key press even when this feature is disabled by the BIOS.
Default is disabled.
● Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the computer not to confirm when changes were made. Default is disabled.
22 Chapter 3 Computer Setup (F10) Utility
Table 3-6 Computer Setup—Advanced (for advanced users) (continued)
BIOS Power-On
Onboard Devices
Bus Options
Device Options
Allows you to set the computer to turn on automatically at a time you specify.
Allows you to set resources for or disable Legacy devices.
Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security.
Allows you to enable or disable:
● PCI SERR# Generation. Default is enabled.
● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed. Default is disabled.
Allows you to set:
● Printer mode (Bi-Directional, EPP + ECP, Output Only). ECP = Enhanced Capabilities Port,
EPP = Enhanced Parallel Port. Default is EPP+ECP.
● Num Lock State at Power-On (off/on). Default is off.
● Integrated Video (enable/disable). Use this option to disable the integrated video controller when another video controller is present in the system. Default is enabled.
● Integrated Graphics (Auto/Disable/Force) Use this option to manage integrated (UMA) graphics memory allocation. The value you choose is allocated permanently to graphics and is unavailable to the operating system. For example, if you set this value to 512M on a system with 2 GB of RAM, the system always allocates 512 MB for graphics and the other
1.5 GB for use by the BIOS and operating system. Default is Auto which sets memory allocation to 512 MB.
If you select Force, the UMA Frame Buffer Size option displays, which lets you set the UMA memory size allocation between 32 MB and 1 GB.
● Internal Speaker (does not affect external speakers). Default is enabled.
● NIC PXE Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded
NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space.
This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option-ROM-enabled. Default is
PXE.
● SATA RAID Option ROM Download (enable/disable). The BIOS contains an embedded
SATA RAID option ROM for RAID support. This can be temporarily disabled to save DCH space. Note that with the option ROM disabled, users will be unable to boot to hard drives in the system while running in RAID mode. Default is disabled.
● Multi-Processor (enable/disable). Use this option to disable multi-processor support under the OS. Default is enabled.
● Hyper threading (enable/disable). Use this option to disable processor hyper-threading.
● Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature, which allows one core of the system to run at a higher than standard frequency and power if other cores are idle. Default is enabled.
Computer Setup (F10) Utilities 23
Table 3-6 Computer Setup—Advanced (for advanced users) (continued)
VGA Configuration
AMT Configuration
Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller.
Allows you to set:
● AMT (enable/disable). Allows you to enable or disable functions of the embedded
Management Engine (ME) such as Active Management Technology (AMT). If set to disable, the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration. Default is enabled.
● Unconfigure AMT/ME (enable/disable). Allows you to unconfigure any provisioned management settings for AMT. The AMT settings are restored to factory defaults. This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured. Default is disabled.
● Hide Unconfigure ME Confirmation Prompt (enable/disable). Allows you to set the system to not display the confirmation to unconfigure ME.
● Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console. An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization. Default is enabled.
Recovering the Configuration Settings
This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See
Computer Setup—File on page 12 in the Computer Setup—File table.)
NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use.
To restore the configuration, insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup (F10) Utility. (See
Computer Setup—File on page 12 in the Computer Setup—File table.)
24 Chapter 3 Computer Setup (F10) Utility
4 Illustrated parts catalog
Microtower (MT) chassis spare parts
Computer major components
Item
(1)
Description
Front bezel
For use in all countries and regions except China
For use in China
5.25-inch bezel blank (optical drive; not illustrated)
Spare part number
689377-001
689378-001
570838-001
Microtower (MT) chassis spare parts 25
Item
(2)
(3)
Description
3.5-inch bezel blank (not illustrated)
Access panel
Power supply
320W, 90% efficient
(4) System board (includes replacement thermal material)
For use in models without Windows 8
For use in models with Windows 8 Standard
For use in models with Windows 8 Professional
For use in models with NetClone (available only in China)
Memory modules (PC3-12800, 1600-MHz; not illustrated)
8-GB
4-GB
2-GB
Processors (include replacement thermal material; not illustrated)
Intel Core i7 processor
3770, 3.4 GHz (turbo up to 3.9 GHz), 8-MB L3 cache, 77W
2600, 3.4 GHz (turbo up to 3.8 GHz), 8-MB L3 cache, 95W
Intel Core i5 processors
3570, 3.4 GHz, 6-MB L3 cache
3470, 3.2 GHz, 6-MB L3 cache
2400, 3.1 GHz, 6-MB L3 cache
Intel Core i3 processors
3240, 3.4 GHz, 3-MB L3 cache
3225, 3.3 GHz, 3-MB L3 cache
3220, 3.3 GHz, 3-MB L3 cache
2130, 3.4 GHz, 3-MB L3 cache
2120, 3.3 GHz, 3-MB L3 cache
Intel Pentium processors
G2120, 3.1 GHz, 3-MB L3 cache
G870, 3.1 GHz, 3-MB L3 cache
G860, 3.0 GHz, 3-MB L3 cache
G850, 2.9 GHz, 3-MB L3 cache
G645, 2.9 GHz, 3-MB L3 cache
26 Chapter 4 Illustrated parts catalog
Spare part number
688162-001
687943-001
638630-001
688951-001
689578-001
688950-001
665120-001
638629-001
703282-001
691936-001
691936-001
655973-001
704228-001
583653-001
646825-001
613764-001
613765-001
657239-001
657239-501
657239-601
710095-001
689375-001
671613-001
671612-001
688164-001
638632-001
Cables
Item Description
G640, 2.8 GHz, 3-MB L3 cache
G630, 2.7 GHz, 3-MB L3 cache
Intel Celeron processors
G555, 2.7 GHz, 2-MB L3 cache
G550, 2.6 GHz, 2-MB L3 cache
G540, 2.5 GHz, 2-MB L3 cache
G530T, 2.0 GHz, 2-MB L3 cache
G465, 1.9 GHz, 1.5-MB L3 cache
G460, 1.8 GHz, 1-MB L3 cache
Spare part number
691935-001
665122-001
704227-001
691934-001
665119-001
665118-001
706883-001
682410-001
Item
(1)
(2)
(3)
Description
Front I/O assembly
SATA optical drive power cable
SATA hard drive power cable
Spare part number
646827-001
646834-001
646833-001
Microtower (MT) chassis spare parts 27
Item
(4)
(5)
(6)
Description
Power switch/LED assembly
SATA cable , 18 inch, 1 straight end, 1 angled end (labeled; not illustrated)
SATA cable , 17.7 inch, 2 straight ends
DMS-59 to dual VGA cable
Adapter, DisplayPort to VGA
Adapter, DisplayPort to DVI
Adapter, DVI to VGA
Adapter, DisplayPort to HDMI
DisplayPort cable
SATA power extension cable
Misc parts
Spare part number
646828-001
646830-001
639959-001
463023-001
632484-001
662723-001
657401-001
617450-001
487562-001
633756-001
Item
(1)
(2)
(3)
(4)
(5)
Description
Heat sink (includes replacement thermal material)
Fan with guard
Hood sensor
Speaker
Solenoid lock
28 Chapter 4 Illustrated parts catalog
Spare part number
645326-001
585884-001
638816-001
645330-001
641498-001
Item Description
(6)
(7)
Rear chassis fan
Printer port, PCI card
Fan duct assembly
Serial port, PCI card
2.5-in drive adapter
(not illustrated)
(not illustrated)
(not illustrated)
Hard drive conversion bracket
Grommet, hard drive isolation, blue
Card reader, 22-in-1
Mouse
(not illustrated)
USB powered speakers
(not illustrated)
(not illustrated)
(not illustrated)
Mouse, PS2, optical, jack black (non-ECO)
USB, black
Washable
Wireless
Transceiver for use with wireless mouse and keyboard eSATA port assembly, PCI card
Clamp lock
Antenna
(not illustrated)
, includes universal cable (plate not included; not illustrated)
for use with 538048-001 (not illustrated)
HP Business Digital Headset
External USB Webcam
Keyboards (not illustrated)
(not illustrated)
(not illustrated)
PS/2 (Windows 8)
USB, basic (Windows 8)
USB, silver/black (Windows 8)
USB, wireless (Windows 8)
Washable (Windows 8)
Smart card (standard)
Smart card (Windows 8)
Screw Kit - misc screws
Screw Kit - tamper resistant screws
701428-xx1
537746-xx1
701424-xx1
701429-xx1
674314-xx1
701426-xx1
613125-xx1
700510-xx1
631411-xx4
701427-xx1
330458-001
393956-001
Spare part number
636922-001
638817-001
646824-001
638815-001
586721-001
397117-001
450712-001
636166-001
636917-001
609250-001
537749-001
619580-001
674317-001
674319-001
645558-001
508987-001
583345-001
642738-001
609252-001
537745-xx1
Microtower (MT) chassis spare parts 29
Drives
Description
Hard drive
1-TB, 7200-rpm
500-GB, 10000-rpm
500-GB, 7200-rpm
320-GB, 7200-rpm, 2.5-inch
250-GB, 10000-rpm
250-GB, 7200-rpm
256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0
160-GB Solid-state Drive (SSD), SATA 3.0
128-GB Solid-state Drive (SSD), SATA 2.0
120-GB Solid-state Drive (SSD), SATA 2.0
Optical drive
Blu-ray BD-Writer XL Drive
Blu-ray BD-RW SuperMulti DL Drive
16X SATA DVD±RW drive
16X SATA DVD-ROM drive
Grommet , hard drive isolation, blue
Misc boards
Description
GeForce GT630 PCIe x16 graphics card, 2 GB (not for use with Windows 8)
GeForce GT630 PCIe x16 graphics card, 2 GB (for use with Windows 8) nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (not for use with Windows 8) nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use with Windows 8) nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (not for Windows 8)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; use only in China)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; not for China)
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (not for use with Windows 8)
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (for use with Windows 8)
HP FireWire / IEEE 1394a PCIe x1 Card
30 Chapter 4 Illustrated parts catalog
Spare part number
636930-001
683923-001
636929-001
634824-001
683922-001
636927-001
680020-001
646809-001
665961-001
661841-001
682219-001
656792-001
660408-001
581599-001
450712-001
Spare part number
684591-001
702084-001
680653-001
632486-001
700578-001
702648-001
682411-001
702646-001
702647-001
637995-001
697246-001
637591-001
Description
Intel PRO/1000CT2 NIC, includes bracket
HP WLAN 802.11 g/n 1x2 PCIe NIC
Sequential part number listing
Description Spare part number
583653-001
585884-001
586721-001
609250-001
609252-001
613125-xx1
613764-001
613765-001
617450-001
619580-001
631411-xx4
632484-001
330458-001
336445-001
393956-001
397117-001
450712-001
463023-001
487562-001
508987-001
537745-xx1
537746-xx1
537749-001
538048-001
570580-001
570838-001
581599-001
583345-001
Screw Kit
Feet
Screw Kit - tamper resistant screws
Hard drive conversion bracket
Grommet, hard drive isolation, blue
DMS-59 to dual VGA cable
DisplayPort cable
Clamp lock, includes universal cable (plate not included)
PS/2 basic keyboard, for use in models without Windows 8
USB basic keyboard, for use in models without Windows 8
Mouse, USB, optical, jack black
HP WLAN 802.11b/g/n card
Mouse, USB, laser (non-ECO)
Bezel blank, optical drive, 5.25-inch
16X SATA DVD-ROM drive
Antenna for use with 538048-001
Bezel blank, 3.5-inch
Chassis fan with guard
2.5-in drive adapter
Mouse, PS2, optical, jack black (non-ECO)
External USB webcam
Washable keyboard, for use in models without Windows 8
320W, 90% efficient
320W, standard
Adapter, DisplayPort to HDMI
Mouse, washable
Smart card keyboard, for use in models without Windows 8
Adapter, DisplayPort to VGA
Spare part number
635523-001
538048-001
Microtower (MT) chassis spare parts 31
Spare part number
638817-001
639959-001
641498-001
642738-001
645326-001
645330-001
645558-001
646809-001
646824-001
646825-001
646827-001
646828-001
646830-001
646833-001
646834-001
655973-001
632486-001
633756-001
634824-001
635523-001
636166-001
636917-001
636922-001
636927-001
636929-001
636930-001
637213-001
637591-001
637995-001
638629-001
638630-001
638632-001
638815-001
638816-001
Description nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (not for use with Windows 8)
SATA power extension cable
320-GB, 7200-rpm hard drive, 2.5 inch, SED
Intel PRO/1000CT2 NIC, includes bracket
Card reader, 22-in-1
USB powered speakers
Chassis fan
250-GB, 7200-rpm hard drive
500-GB, 7200-rpm hard drive
1-TB, 7200-rpm hard drive
AMD FirePro 2270 PCIe x16 graphics card, 512 MB
HP FireWire / IEEE 1394a PCIe x1 card
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (not for Windows 8)
Intel Core i3 2120 processor (3.3-GHz, 3-MB L3 cache)
Intel Core i5 2400 processor (3.1-GHz, 6-MB L3 cache)
Intel Core i7 2600 processor (3.4 GHz (turbo up to 3.8 GHz), 8-MB L3 cache, 95W)
Serial port PCI card
Hood sensor
Printer port, PCI card
SATA cable, 17.7 inch, 2 straight ends
Solenoid lock
HP Business Digital Headset
Heat sink (includes replacement thermal material)
Speaker eSATA port assembly, PCI card
160-GB Solid-state drive, SATA 3.0
Fan duct assembly
Access panel
Front I/O assembly
Power switch/LED with holder
SATA cable, 18 inch, 1 straight end, 1 angled end
Hard drive power cable
Optical drive power cable
Intel Pentium G850 processor (2.9-GHz, 3-MB L3 cache)
32 Chapter 4 Illustrated parts catalog
Spare part number
674319-001
680020-001
680653-001
682219-001
682410-001
682411-001
683922-001
683923-001
684591-001
687943-001
688162-001
688164-001
688950-001
688951-001
689375-001
689377-001
656792-001
657239-001
657239-501
657239-601
657401-001
660408-001
661841-001
662723-001
665118-001
665119-001
665120-001
665122-001
665123-001
665961-001
671612-001
671613-001
674314-xx1
674317-001
Description
Blu-ray BD-RW DL drive
System board for use in models without Windows 8 (includes replacement thermal material)
System board for use in models with Windows 8 Standard (includes replacement thermal material)
System board for use in models with Windows 8 Professional (includes replacement thermal material)
Adapter, DVI to VGA
DVD±RW drive
120-GB Solid-state drive, SATA 2.0
Adapter, DisplayPort to DVI
Intel Celeron G530T processor (2.0-GHz, 2-MB L3 cache)
Intel Celeron G540 processor (2.5-GHz, 2-MB L3 cache)
Intel Core i3 2130 processor (3.4-GHz, 3-MB L3 cache)
Intel Pentium G630 processor (2.7-GHz, 3-MB L3 cache)
Intel Pentium G860 processor (3.0-GHz, 3-MB L3 cache)
128-GB Solid-state drive, SATA 2.0
Memory module, 2-GB, PC3 12800, CL11)
Memory module, 4-GB, PC3 10600, 1333-MH
Keyboard, wireless, for use in models without Windows 8
Mouse, wireless
Transceiver for use with wireless mouse and keyboard
256-GB Solid-state drive, self-encrypting (SED), SATA 6.0
nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB
Blu-ray BD-Writer XL Drive
Intel Celeron G460 processor (1.8-GHz, 1-MB L3 cache)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (not for use with Windows 8)
Hard drive, 250-GB, 10000-rpm
Hard drive, 500-GB, 10000-rpm nVidia GeForce GT630 PCIe x16 graphics card, 2 GB (not for use with Windows 8)
Intel Core i5 3470 procoessor (3.2-GHz, 6-MB L3 cache)
Intel Core i5 3570 processor (3.4-GHz, 6-MB L3 cache)
Intel Core i7 3770 processor (3.4-GHz, 8-MB L3 cache)
Intel Core i3 3220 processor (3.3-GHz, 3-MB L3 cache, 65-W)
Intel Core i3 3240 processor (3.4-GHz, 3-MB L3 cache)
Memory module, 8-GB, PC3 12800, CL11
Front bezel for use in all countries and regions except China
Microtower (MT) chassis spare parts 33
Spare part number
689378-001
689578-001
691934-001
691935-001
691936-001
696442-001
696622-001
697246-001
700510-xx1
700578-001
701424-xx1
701426-xx1
701427-xx1
701428-xx1
701429-xx1
702084-001
702646-001
702647-001
702648-001
703282-001
704227-001
704228-001
706883-001
710095-001
Description
Front bezel for use in China
Intel Core i3 3225 processor (3.4-GHz, 3-MB L3 cache, 55-W)
Intel Celeron G550 processor (2.6-GHz, 2-MB L3 cache)
Intel Pentium G640 processor (2.8-GHz, 3-MB L3 cache)
Intel Pentium G870 processor (3.1-GHz, 3-MB L3 cache)
500-GB hard drive, 7200-rpm, 2.5-inch, SED
180-GB Solid-state drive, SATA 6.0
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (use with Windows 8)
Keyboard, washable, for use in models with Windows 8 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use with Windows 8)
Keyboard, USB, black, for use in models with Windows 8
Keyboard, wireless, for use in models with Windows 8
Keyboard, smart card, for use in models with Windows 8
Keyboard, PS/2, for use in models with Windows 8
Keyboard, USB, silver/black, for use in models with Windows 8 nVidia GeForce GT630 PCIe x16 graphics card, 2 GB (for use with Windows 8)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; use only in China)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; not for China) nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China)
Intel Pentium G2120 processor (3.1-GHz, 3-MB L3 cache)
Intel Celeron G555 processor (2.7-GHz, 2-MB L3 cache)
Intel Pentium G645 processor (2.9-GHz, 3-MB L3 cache)
Intel Celeron G465 processor (1.9 GHz, 1.5-MB L3 cache)
System board for use in models with NetClone (for use only in China)
34 Chapter 4 Illustrated parts catalog
Small Form Factor (SFF) chassis spare parts
Computer major components
(2)
(3)
Item
(1)
Description
Front bezel
Bezel blank (optical drive; not illustrated)
Bezel blank (diskette drive; not illustrated)
Access panel
Power supply
240W, 90% efficient
(4) System board (includes replacement thermal material)
For use in models without Windows 8
For use in models with Windows 8 Standard
For use in models with Windows 8 Professional
For use in models with NetClone (available only in China)
Spare part number
687950-001
570838-001
583653-001
646815-001
613762-001
613763-001
657239-001
657239-501
657239-601
710095-001
Small Form Factor (SFF) chassis spare parts 35
Item Description
Memory modules (PC3-12800, 1600-MHz; not illustrated)
8-GB
4-GB
2-GB
Processors (include replacement thermal material; not illustrated)
Intel Core i7 processor
3770, 3.4 GHz (turbo up to 3.9-GHz), 8-MB L3 cache, 77W
2600, 3.4 GHz (turbo up to 3.8-GHz), 8-MB L3 cache, 95W
Intel Core i5 processors
3570, 3.4 GHz, 6-MB L3 cache
3470, 3.2 GHz, 6-MB L3 cache
2400, 3.1 GHz, 6-MB L3 cache
Intel Core i3 processors
3240, 3.4 GHz, 3-MB L3 cache
3225, 3.3 GHz, 3-MB L3 cache
3220, 3.3 GHz, 3-MB L3 cache
2130, 3.4 GHz, 3-MB L3 cache
2120, 3.3 GHz, 3-MB L3 cache
Intel Pentium processors
G2120, 3.1 GHz, 3-MB L3 cache
G870, 3.1 GHz, 3-MB L3 cache
G860, 3.0 GHz, 3-MB L3 cache
G850, 2.9 GHz, 3-MB L3 cache
G645, 2.9 GHz, 3-MB L3 cache
G640, 2.8 GHz, 3-MB L3 cache
G630, 2.7 GHz, 3-MB L3 cache
Intel Celeron processors
G555, 2.7 GHz, 2-MB L3 cache
G550, 2.6 GHz, 2-MB L3 cache
G540, 2.5 GHz, 2-MB L3 cache
G530T, 2.0 GHz, 2-MB L3 cache
G465, 1.9 GHz, 1,5-MB L3 cache
G460, 1.8 GHz, 1-MB L3 cache
36 Chapter 4 Illustrated parts catalog
Spare part number
703282-001
691936-001
691936-001
655973-001
704228-001
691935-001
665122-001
704227-001
691934-001
665119-001
665118-001
706883-001
682410-001
689375-001
671613-001
671612-001
688164-001
638632-001
688162-001
687943-001
638630-001
688951-001
689578-001
688950-001
665120-001
638629-001
Cables
Item
(1)
(2)
(3)
Description
Front I/O and power switch assembly
SATA cable , 19.5 inch, 2 straight ends
SATA drive power cable
SATA cable , 25.2 inch, 1 straight end, 1 angled end (not illustrated)
DMS-59 to dual VGA cable
Adapter, DisplayPort to VGA
Adapter, DisplayPort to DVI
Adapter, DVI to VGA
Adapter, DisplayPort to HDMI
DisplayPort cable
SATA power extension cable
Spare part number
636926-001
638813-001
636923-001
638814-001
463023-001
632484-001
662723-001
657401-001
617450-001
487562-001
633756-001
Small Form Factor (SFF) chassis spare parts 37
Misc parts
Item
(7)
(1)
(2)
(3)
(4)
(5)
(6)
Description
Chassis fan
Fan duct (not illustrated)
Heat sink (includes replacement thermal material)
Speaker
Solenoid lock
Printer port, PCI card
Hood sensor
Rubber feet
Chassis stand
38 Chapter 4 Illustrated parts catalog
Spare part number
645327-001
636921-001
645326-001
636925-001
641471-001
638817-001
638816-001
583654-001
587451-001
Item Description
Serial port, PCI card
2.5-in drive adapter
Card reader, 22-in-1
(not illustrated)
(not illustrated)
Hard drive conversion bracket
Grommet, hard drive isolation, blue
(not illustrated)
USB powered speakers
Mouse (not illustrated)
USB, black
(not illustrated)
(not illustrated)
Washable
Wireless
Transceiver for use with wireless mouse and keyboard
Mouse, USB, laser (non-ECO)
Mouse, PS2, optical, jack black (non-ECO) eSATA port assembly, PCI card (not illustrated)
Clamp lock
Antenna
, includes universal cable (plate not included; not illustrated)
for use with 538048-001 (not illustrated)
HP Business Digital Headset (not illustrated)
External USB webcam (not illustrated)
Keyboard (not illustrated)
PS/2 (Windows 8)
USB, basic (Windows 8)
USB, silver/black (Windows 8)
USB, wireless (Windows 8)
Washable (Windows 8)
Smart card (standard)
Smart card (Windows 8)
Screw Kit - misc screws
Screw Kit - tamper resistant screws
701424-xx1
701429-xx1
674314-xx1
701426-xx1
613125-xx1
700510-xx1
631411-xx4
701427-xx1
330458-001
393956-001
Spare part number
638815-001
586721-001
397117-001
450712-001
636166-001
636917-001
537749-001
619580-001
674317-001
674319-001
570580-001
609250-001
645558-001
508987-001
583345-001
642738-001
609252-001
537745-xx1
701428-xx1
537746-xx1
Small Form Factor (SFF) chassis spare parts 39
Drives
Description
Hard drive
1-TB, 7200-rpm
500-GB, 10000-rpm
500-GB, 7200-rpm, 2.5-inch, SED
500-GB, 7200-rpm
320-GB, 7200-rpm, 2.5-inch
250-GB, 10000-rpm
250-GB, 7200-rpm
256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0
180-GB Solid-state Drive (SSD), SATA 6.0
160-GB Solid-state Drive (SSD), SATA 3.0
128-GB Solid-state Drive (SSD), SATA 2.0
120-GB Solid-state Drive (SSD), SATA 2.0
Optical drive
Blu-ray BD-Writer XL Drive
Blu-ray BD-RW SuperMulti DL Drive
16X SATA DVD±RW drive
16X SATA DVD-ROM drive
Grommet , hard drive isolation, blue
Misc boards
Description nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (not for use with Windows 8) nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use with Windows 8) nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (not for use with Windows 8)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; use only in China)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; not for China)
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (not for use with Windows 8)
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (for use with Windows 8)
HP FireWire / IEEE 1394a PCIe x1 Card
40 Chapter 4 Illustrated parts catalog
Spare part number
636930-001
683923-001
696442-001
636929-001
634824-001
683922-001
636927-001
680020-001
696622-001
646809-001
665961-001
661841-001
682219-001
656792-001
660408-001
581599-001
450712-001
Spare part number
680653-001
632486-001
700578-001
702648-001
682411-001
702646-001
702647-001
637995-001
697246-001
637591-001
Description
Intel PRO/1000CT2 NIC, includes bracket
HP WLAN 802.11 b/g/n minicard
Sequential part number listing
Description Spare part number
583654-001
586721-001
587451-001
609250-001
609252-001
613125-xx1
613762-001
613763-001
617450-001
619580-001
631411-xx4
632484-001
330458-001
393956-001
397117-001
450712-001
463023-001
487562-001
508987-001
537745-xx1
537746-xx1
537749-001
538048-001
570580-001
570838-001
581599-001
583345-001
583653-001
Screw Kit
Screw Kit - tamper resistant screws
Hard drive conversion bracket
Grommet, hard drive isolation, blue
DMS-59 to dual VGA cable
DisplayPort cable
Clamp lock, includes universal cable (plate not included)
PS/2 basic keyboard, for use in models without Windows 8
USB basic keyboard, for use in models without Windows 8
Mouse, USB, optical, jack black
HP WLAN 802.11b/g/n card
Mouse, USB, laser (non-ECO)
Bezel blank, optical drive, 5.25-inch
DVD-ROM drive
Antenna for use with 538048-001
Bezel blank, 3.5-inch
Rubber foot
Drive adapter, 2.5-inch
Chassis stand
Mouse, PS2, optical, jack black (non-ECO)
External USB webcam
Washable keyboard, for use in models without Windows 8
320W, 90% efficient
320W, standard
Adapter, DisplayPort to HDMI
Mouse, washable
Smart card keyboard, for use in models without Windows 8
Adapter, DisplayPort to VGA
Spare part number
635523-001
538048-001
Small Form Factor (SFF) chassis spare parts 41
Spare part number
638630-001
638632-001
638813-001
638814-001
638815-001
638816-001
638817-001
641471-001
642738-001
645326-001
645327-001
645558-001
646809-001
646815-001
655973-001
656792-001
632486-001
633756-001
634824-001
635523-001
636166-001
636917-001
636921-001
636922-001
636923-001
636925-001
636926-001
636927-001
636929-001
636930-001
637213-001
637591-001
637995-001
638629-001
Description nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (not for use with Windows 8)
SATA power extension cable
320-GB, 7200-rpm hard drive, 2.5 inch, SED
Intel PRO/1000CT2 NIC, includes bracket
Card reader, 22-in-1
USB powered speakers
Fan duct
Fan
SATA power cable
Speaker
Front I/O cable and power switch assembly
250-GB, 7200-rpm hard drive
500-GB, 7200-rpm hard drive
1-TB, 7200-rpm hard drive
AMD FirePro 2270 PCIe x16 graphics card, 512 MB
HP FireWire / IEEE 1394a PCIe x1 card
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (not for use with Windows 8)
Intel Core i3 2120 processor (3.3-GHz, 3-MB L3 cache)
Intel Core i5 2400 processor (3.1-GHz, 6-MB L3 cache)
Intel Core i7 2600 processor (3.4 GHz [turbo up to 3.8 GHz]), 8-MB L3 cache, 95W)
SATA cable, 19.5 inch, 2 straight ends
SATA cable, 25.2 inch, 1 straight end, 1 angled end
Serial port PCI card
Hood sensor
Printer port, PCI card
Solenoid lock
HP Business Digital Headset
Heat sink
Chassis fan eSATA port assembly, PCI card
160-GB Solid-state drive, SATA3.0
Access panel
Intel Pentium G850 processor (2.9-GHz, 3-MB L3 cache)
Blu-ray BD-RW SuperMulti DL Drive
42 Chapter 4 Illustrated parts catalog
Spare part number
680020-001
680653-001
682219-001
682411-001
683922-001
683923-001
687943-001
687950-001
688162-001
688164-001
688950-001
688951-001
689375-001
689578-001
691934-001
691935-001
657239-001
657239-501
657239-601
657401-001
660408-001
661841-001
662723-001
665118-001
665119-001
665120-001
665122-001
665123-001
665961-001
671612-001
671613-001
674314-xx1
674317-001
674319-001
Description
System board for use in models without Windows 8 (includes replacement thermal material)
System board for use in models with Windows 8 Standard (includes replacement thermal material)
System board for use in models with Windows 8 Professional (includes replacement thermal material)
Adapter, DVI to VGA
16X SATA DVD±RW drive
120-GB Solid-state drive, SATA 2.0
Adapter, DisplayPort to DVI
Intel Celeron G530T processor (2.0-GHz, 2-MB L3 cache)
Intel Celeron G540 processor (2.5-GHz, 2-MB L3 cache)
Intel Core i3 2130 processor (3.4-GHz, 3-MB L3 cache)
Intel Pentium G630 processor (2.7-GHz, 3-MB L3 cache)
Intel Pentium G860 processor (3.0-GHz, 3-MB L3 cache)
128-GB Solid-state drive, SATA 2.0
Memory module, 2-GB, PC3 12800, CL11)
Memory module, 4-GB, PC3 10600, 1333-MH
Keyboard, wireless, for use in models without Windows 8
Mouse, wireless
Transceiver for use with wireless mouse and keyboard
256-GB Solid-state drive, self-encrypting (SED), SATA 6.0
nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB
Blu-ray BD-Writer XL Drive
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (not for use with Windows 8)
Hard drive, 250-GB, 10000-rpm
Hard drive, 500-GB, 10000-rpm
Intel Core i5 3470 processor (3.3-GHz, 6-MB L3 cache)
Front bezel
Intel Core i5 3570 processor (3.4-GHz, 6-MB L3 cache)
Intel Core i7 3770 processor (3.4 GHz (turbo up to 3.9 GHz), 8-MB L3 cache, 77W)
Intel Core i3 3220 processor (3.3-GHz, 3-MB L3 cache)
Intel Core i3 3240 processor (3.4-GHz, 3-MB L3 cache)
Memory module, 8-GB, PC3 12800, CL11
Intel Core i3 3225 processor (3.4-GHz, 3-MB L3 cache)
Intel Celeron G550 processor (2.6-GHz, 2-MB L3 cache)
Intel Pentium G640 processor (2.8-GHz, 3-MB L3 cache)
Small Form Factor (SFF) chassis spare parts 43
Spare part number
701429-xx1
702646-001
702647-001
702648-001
703282-001
704227-001
704228-001
706883-001
710095-001
691936-001
696422-001
696622-001
697246-001
700510-xx1
700578-001
701424-xx1
701426-xx1
701427-xx1
701428-xx1
Description
Intel Pentium G870 processor (3.1-GHz, 3-MB L3 cache)
500-GB hard drive, 7200-rpm, 2.5-inch, SED
180-GB Solid-state drive, SATA 2.0
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (for use with Windows 8)
Keyboard, washable, for use in models with Windows 8 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use with Windows 8)
Keyboard, USB, black, for use in models with Windows 8
Keyboard, wireless, for use in models with Windows 8
Keyboard, smart card, for use in models with Windows 8
Keyboard, PS/2, for use in models with Windows 8
Keyboard, USB, silver/black, for use in models with Windows 8
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; use only in China)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; not for China) nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China)
Intel Pentium G2120 processor (3.1-GHz, 3-MB L3 cache)
Intel Celeron G555 processor (2.7-GHz, 2-MB L3 cache)
Intel Pentium G645 processor (2.9-GHz, 3-MB L3 cache)
Intel Celeron G465 processor, 1.9 GHz, 1.5-MB L3 cache
System board for use in models with NetClone (for use only in China; includes replacement thermal material)
44 Chapter 4 Illustrated parts catalog
5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation
This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The following table shows that:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs from plastic tube
55%
7,500 V
3,000 V
400 V
400 V
Relative Humidity
40%
15,000 V
5,000 V
800 V
700 V
10%
35,000 V
12,000 V
6,000 V
2,000 V
Electrostatic Discharge Information 45
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
2,000 V
3,500 V
Removing bubble pack from PCB
Packing PCBs in foam-lined box
7,000 V
5,000 V
These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
4,000 V
5,000 V
20,000 V
11,000 V
11,500 V
14,500 V
26,500 V
21,000 V
NOTE: 700 volts can degrade a product.
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Method
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Static Shielding Protection Levels
Voltage
1,500
7,500
15,000
46 Chapter 5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation
Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing one-megohm +/- 10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Electrostatic Discharge Information 47
Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
● Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow.
● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning the air vents.
● Never operate the computer with the cover or side panel removed.
● Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s re-circulated or preheated air.
● If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed above will still apply.
● Keep liquids away from the computer and keyboard.
● Never cover the ventilation slots on the monitor with any type of material.
● Install or enable power management functions of the operating system or other software, including sleep states.
Routine Care
General Cleaning Safety Precautions
1.
Never use solvents or flammable solutions to clean the computer.
2.
Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component.
3.
Always unplug the computer when cleaning with liquids or damp cloths.
4.
Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5.
Disconnect the keyboard before cleaning it.
6.
Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the Computer Case
Follow all safety precautions in
General Cleaning Safety Precautions on page 48 before cleaning the
computer.
48 Chapter 5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation
To clean the computer case, follow the procedures described below:
● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.
● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue.
● After cleaning, always wipe the unit with a clean, lint-free cloth.
● Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and limit the airflow.
Cleaning the Keyboard
Follow all safety precautions in
General Cleaning Safety Precautions on page 48
before cleaning the keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in
before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys.
● Visible debris underneath or between the keys may be removed by vacuuming or shaking.
● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys.
● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.
● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the Monitor
● Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor.
● To clean the monitor body follow the procedures in
Cleaning the Computer Case on page 48 .
Routine Care 49
Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
● To clean the mouse body, follow the procedures in
Cleaning the Computer Case on page 48 .
Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer.
Power Supply Fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off when the computer is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Tools and Software Requirements
To service the computer, you need the following:
● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
● Phillips #2 screwdriver
● Diagnostics software
● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 166527-002)
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives only.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage.
50 Chapter 5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation
Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the computer.
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares.
● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.”
● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are actually mounted in the CPU.
● Avoid dropping drives from any height onto any surface.
● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode.
● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic
damage, refer to Electrostatic Discharge Information on page 45
● Do not use excessive force when inserting a drive.
● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.
Lithium Coin Cell Battery
The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.
WARNING!
This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents.
Service Considerations 51
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable
Number of pins in power cable
Maximum data cable length
Data interface voltage differential
Drive voltages
Jumpers for configuring drive
Data transfer rate
7/7
15
39.37 in (100 cm)
400-700 mV
3.3 V, 5 V, 12 V
N/A
3.0 Gb/s
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA
1.5 Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
SMART ATA Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
Cable Management
Always follow good cable management practices when working inside the computer.
● Keep cables away from major heat sources like the heat sink.
● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved.
● When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires.
52 Chapter 5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation
● Some flat ribbon cables come prefolded. Never change the folds on these cables.
● Do not bend any cable sharply. A sharp bend can break the internal wires.
● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
● Never crease a SATA data cable.
● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves.
Cable Management 53
6 Removal and Replacement Procedures
Microtower (MT) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.
NOTE: Not all features listed in this guide are available on all computers.
Preparation for Disassembly
See
Routine Care, SATA Drive Guidelines, and Disassembly Preparation on page 45
for initial safety procedures.
1.
Remove/disengage any security devices that prohibit opening the computer.
2.
Close any open software applications.
3.
Exit the operating system.
4.
Remove any diskette, compact disc, or media card from the computer.
5.
Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit.
6.
Disconnect the power cord from the electrical outlet and then from the computer.
7.
Disconnect all peripheral device cables from the computer.
8.
As applicable, lay the computer down on its side to achieve a safe working position.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing.
Keep all screws with the units removed.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong screw in an application may damage the unit.
54 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Computer Access Panel
Description
Access panel
Spare part number
646825-001
To access internal components, you must remove the access panel:
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 )
2.
Loosen the two captive thumbscrews (1) that secure the access panel to the computer chassis.
3.
Use the handle located between the thumbscrews to lift the access panel off the unit (2) .
NOTE: You may want to lay the computer on its side to install internal parts. Be sure the side with the access panel is facing up.
Figure 6-1 Removing the Computer Access Panel
Computer Access Panel 55
Front Bezel
Description
Front bezel for use in all countries and regions except China
Front bezel for use in China
Spare part number
689377-001
689378-001
1.
Prepare the computer for disassembly ( Preparation for Disassembly on page 54 )
2.
Remove the access panel ( Computer Access Panel on page 55
)
3.
Lift up the three tabs on the side of the bezel (1) , then rotate the bezel off the chassis (2) .
Figure 6-2 Removing the Front Bezel
56 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Front Bezel Security
The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw:
1.
Remove/disengage any security devices that prohibit opening the computer.
2.
Remove all removable media, such as compact discs or USB flash drives, from the computer.
3.
Turn off the computer properly through the operating system, then turn off any external devices.
4.
Disconnect the power cord from the power outlet and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer.
5.
Remove the access panel and front bezel.
6.
Remove the security screw from the inside of the front bezel.
Figure 6-3 Retrieving the Front Bezel Security Screw
7.
Replace the front bezel.
Front Bezel Security 57
8.
Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker.
Figure 6-4 Installing the Front Bezel Security Screw
9.
Replace the access panel.
10.
Reconnect the power cord and turn on the computer.
11.
Lock any security devices that were disengaged when the access panel was removed.
58 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Bezel Blanks
Description
3.5-inch bezel blank
5.25-inch bezel blank, optical drive
Spare part number
583653-001
570838-001
On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank:
1.
Remove the access panel (
Computer Access Panel on page 55 )
2.
Remove the front bezel ( Front Bezel on page 56
)
3.
To remove a bezel blank, push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel (1) and slide the bezel blank back and to the right to remove it
(2) .
Figure 6-5 Removing a Bezel Blank
Bezel Blanks 59
Memory
Description
8-GB, PC3-12800
4-GB, PC3-12800
2-GB, PC3-12800
Spare part number
689375-001
671613-001
671612-001
The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-
SDRAM) dual inline memory modules (DIMMs).
DIMMs
The memory sockets on the system board can be populated with up to four industry-standard DIMMs.
These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode.
DDR3-SDRAM DIMMs
CAUTION: This product DOES NOT support DDR3 Ultra Low Voltage (DDR3U) memory. The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the physical damage to the DIMM or invoke system malfunction.
For proper system operation, the DDR3-SDRAM DIMMs must be:
● industry-standard 240-pin
● unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant
● 1.5 volt DDR3-SDRAM DIMMs
The DDR3-SDRAM DIMMs must also:
● support CAS latency 11 DDR3 1600 MHz (11-11-11 timing)
● contain the mandatory JEDEC SPD information
In addition, the computer supports:
● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies
● single-sided and double-sided DIMMs
● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported
NOTE: The system will not operate properly if you install unsupported DIMMs.
Populating DIMM Sockets
There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A.
60 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
● The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B.
The technology and device width can vary between the channels. For example, if Channel A is populated with two 1-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system will operate in dual channel mode.
● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels.
If one channel will have more memory than the other, the larger amount should be assigned to
Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB
DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel
B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel.
● In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
Installing DIMMs
CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet.
Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 )
2.
Remove the access panel (
Computer Access Panel on page 55 )
Memory 61
3.
Open both latches of the memory module socket (1) , and insert the memory module into the socket (2) .
Figure 6-6 Installing a DIMM
NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Populate the black DIMM sockets before the white DIMM sockets.
For maximum performance, populate the sockets so that the memory capacity is spread as
4.
Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3) .
5.
Repeat steps 3 and 4 to install any additional modules.
6.
Replace the computer access panel.
7.
Reconnect the power cord and turn on the computer.
8.
Lock any security devices that were disengaged when the access panel was removed.
The computer should automatically recognize the additional memory the next time you turn on the computer.
62 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Expansion Cards
Description nVidia GeForce GT630 PCIe x16 graphics card, 2 GB (not for use with Windows 8) nVidia GeForce GT630 PCIe x16 graphics card, 2 GB (for use with Windows 8) nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (not for use with Windows 8) nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use with Windows 8) nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (not for use with Windows 8)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; use only in China)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; not for China)
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (not for use with Windows 8)
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (for use with Windows 8)
Intel PRO/1000CT2 NIC, includes bracket
HP FireWire / IEEE 1394a PCIe x1 Card
Spare part number
684591-001
702084-001
680653-001
632486-001
700578-001
702648-001
682411-001
702646-001
702647-001
637995-001
697246-001
635523-001
637591-001
The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI
Express x16 expansion slot.
NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 slot.
To remove, replace, or add an expansion card:
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 )
2.
Remove the access panel (
Computer Access Panel on page 55 )
3.
Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.
Expansion Cards 63
4.
Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position.
Figure 6-7 Opening the Expansion Slot Retainer
5.
Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
a.
If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis.
Figure 6-8 Removing an Expansion Slot Cover
64 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
b.
If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components.
Figure 6-9 Removing a Standard PCI Expansion Card c.
If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components.
Figure 6-10 Removing a PCI Express x16 Expansion Card
6.
Store the removed card in anti-static packaging.
Expansion Cards 65
7.
If you are not installing a new expansion card, install an expansion slot cover to close the open slot.
CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation.
8.
To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board.
Figure 6-11 Installing an Expansion Card
NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.
9.
Rotate the slot cover retention latch back in place to secure the expansion card.
10.
Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed.
11.
Replace the computer access panel.
12.
Reconnect the power cord and turn on the computer.
13.
Lock any security devices that were disengaged when the access panel was removed.
14.
Reconfigure the computer, if necessary.
66 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
System Board Connections
Refer to the following illustrations and tables to identify the system board connectors for your model.
Figure 6-12 System Board Connections
Table 6-1 System Board Connections
No.
System Board Connector System Board Label
1
2
3
4
5
6
7
8
DIMM4 (Channel A)
DIMM3 (Channel A)
DIMM2 (Channel B)
DIMM1 (Channel B)
Power
Power
SATA 3.0
SATA 2.0
DIMM4
DIMM3
DIMM2
DIMM1
SATAPWR1
SATAPWR0
SATA0
SATA1
Color white black white black black black dark blue white
9
10
SATA 2.0
eSATA
11
12
13
Parallel Port
Serial Port
USB
14
16
15
Hood Lock
Hood Sensor
USB
17 PCI Express x1
SATA2
ESATA
PAR
COMB
MEDIA
HLCK
HSENSE
MEDIA2
X1PCIEXP1 black white black black white black black black black
Component
Memory Module
Memory Module
Memory Module
Memory Module
SATA Optical Drives
SATA Hard Drives
1st Hard Drive
2nd Hard Drive, or 2nd Optical Drive if an eSATA Adapter Cable exists
1st Optical Drive eSATA Adapter Cable, or 2nd
Optical Drive
Parallel Port
Serial Port
USB Device, such as a Media Card
Reader
Hood Lock
Hood Sensor
USB Device, such as a Media Card
Reader
Expansion Card
System Board Connections 67
Table 6-1 System Board Connections (continued)
No.
System Board Connector System Board Label
18
19
20
PCI Express x1
PCI Express x16
PCI
X1PCIEXP2
X16PCIEXP
PCI1
Color black black white
Drives
Description
DVD±RW drive
DVD-ROM drive
Blu-ray BD-Writer XL Drive
Blu-ray BD-RW SuperMulti DL Drive
1 TB, 7200 rpm SATA hard drive
500 GB, 10000 rpm SATA hard drive
500 GB, 7200 rpm, 2.5 inch, SED, SATA hard drive
500 GB, 7200 rpm SATA hard drive
320 GB, 7200 rpm SATA hard drive, 2.5-inch
250 GB, 10000 rpm SATA hard drive
250 GB, 7200 rpm SATA hard drive
256 GB Solid State Drive (SSD), self-encrypting (SED), SATA 6.0
180 GB Solid State Drive (SSD), SATA 6.0
160 GB Solid State Drive (SSD), SATA 3.0
128 GB Solid State Drive (SSD), SATA 2.0
120 GB Solid State Drive (SSD), SATA 2.0
Component
Expansion Card
Expansion Card
Expansion Card
Spare part number
660408-001
581599-001
682219-001
656792-001
636930-001
683923-001
696422-001
636929-001
634824-001
683922-001
636927-001
680020-001
696622-001
646809-001
665961-001
661841-001
When installing drives, follow these guidelines:
● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. If you are adding a second hard drive, connect it to the white connector on the system board labeled SATA1.
● Connect the first SATA optical drive to the white SATA connector on the system board labeled
SATA2. If you are adding a second optical drive connect it to the black SATA connector on the system board labeled ESATA. If the ESATA connector is already populated, connect the second optical drive to the white connector labeled SATA1.
● Connect an optional eSATA adapter cable to the black SATA connector on the system board labeled ESATA.
68 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
● Connect a media card reader USB cable to the USB connector on the system board labeled
MEDIA.
● The power cable for the SATA optical drives is a two-headed cable this is plugged into the system board with the first connector routed to the top 5.25-inch bay and the second connector routed to the bottom 5.25-inch bay.
● The power cable for the SATA hard drives is a two-headed cable this is plugged into the system board with the first connector routed to the bottom 3.5-inch bay and the second connector routed to the top 3.5-inch bay.
● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives.
● You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (four 6-32 isolation mounting guide screws and eight M3 metric guide screws), installed on the side of the drive bays. The
6-32 isolation mounting screws are required for a secondary hard drive. All other drives (except the primary hard drive) use M3 metric screws. The HP-supplied metric screws are black and the
HP-supplied isolation mounting screws are silver and blue. If you are replacing the primary hard drive, you must remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive.
Figure 6-13 Extra Guide Screw Locations
No.
1
2
Guide Screw
Black M3 Metric Screws
Silver and Blue 6-32 Isolation Mounting Screws
Device
All Drives (except hard drives)
Secondary Hard Drive
Drives 69
CAUTION: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.
If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label the package “Fragile: Handle With Care.”
Drive Positions
Figure 6-14 Drive Positions
Table 6-2 Drive Positions
1
2
3
Two 5.25-inch drive bays for optional drives (optical drives shown)
One 3.5-inch drive bay for optional drive (media card reader shown)
Secondary 3.5-inch internal hard drive bay for optional hard drive
4 Primary 3.5-inch internal hard drive bay
NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
To verify the type and size of the storage devices installed in the computer, run Computer Setup.
70 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay
CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 )
2.
Remove the access panel (
Computer Access Panel on page 55 )
3.
Remove the front bezel ( Front Bezel on page 56
)
4.
Disconnect the drive cables, as indicated in the following illustrations.
CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable.
a.
If you are removing an optical drive, disconnect the power cable and data cable from the back of the drive.
b.
If you are removing a media card reader, disconnect the USB cable from the system board.
Figure 6-15 Disconnecting the Media Card Reader USB Cable
Drives 71
5.
A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay
(2) .
Figure 6-16 Removing the Drives
Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay
1.
Prepare the computer for disassembly ( Preparation for Disassembly on page 54 )
2.
Remove the access panel ( Computer Access Panel on page 55
)
3.
Remove the front bezel ( Front Bezel on page 56
)
4.
If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See Bezel
Blanks on page 59 for more information.
72 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
5.
Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided eight extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to
Drives on page 68 for an illustration of the extra M3
metric guide screws location.
NOTE: When replacing the drive, transfer the four M3 metric guide screws from the old drive to the new one.
CAUTION: Use only 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive.
Figure 6-17 Installing Guide Screws (Optical Drive Shown)
6.
Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place.
Figure 6-18 Sliding the Drives into the Drive Cage
7.
Connect the power and data cables to the drive as indicated in the following illustrations.
a.
If you are installing an optical drive, connect the power cable and data cable to the back of the drive.
NOTE: The power cable for the optical drives is a two-headed cable that is routed from the system board to the rear of the optical drive bays.
Drives 73
b.
If your are installing a media card reader, connect the USB cable to the USB system board connector labeled MEDIA.
Figure 6-19 Connecting the Media Card Reader USB Cable
8.
If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
NOTE: If you are installing a new SATA optical drive, connect the data cable for the first optical drive to the white SATA connector on the system board labeled SATA2. Connect the data cable for a second optical drive to the black SATA connector on the system board labeled ESATA. If the ESATA connector is already populated, connect the second optical drive to white connector labeled SATA1.
Refer to
System Board Connections on page 67 for an illustration of the system board drive
connectors.
9.
Replace the front bezel and computer access panel.
10.
Reconnect the power cord and any external devices, then turn on the computer.
11.
Lock any security devices that were disengaged when the access panel was removed.
74 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Removing a Hard Drive from a Drive Bay
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 )
2.
Remove the access panel (
Computer Access Panel on page 55 )
3.
Disconnect the power cable and data cable from the back of the hard drive.
4.
Release the drive by pulling the release tab away from the drive (1) and sliding the drive out of the bay (2) .
Figure 6-20 Removing a Hard Drive
5.
Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.
Installing a Hard Drive into an Internal Drive Bay
NOTE: The system does not support Parallel ATA (PATA) hard drives.
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 )
2.
Remove the access panel (
Computer Access Panel on page 55 )
Drives 75
3.
Install guide screws on the sides of the drive. If you are installing a 2.5-inch drive, you must install the drive in an adapter bracket.
NOTE: The hard drive uses 6-32 isolation mounting guide screws. Four extra guide screws are installed on the exterior of the hard drive bays. The HP-supplied isolation mounting guide screws are silver and blue. Refer to
Drives on page 68 for an illustration of the extra 6-32 isolation
mounting guide screws location.
If you are replacing a drive, transfer the guides screws from the old drive to the new one.
● If you are installing a 3.5-inch hard drive, install four isolation mounting guide screws (two on each side of the drive).
Figure 6-21 Installing Isolation Mounting Guide Screws in a 3.5-inch Drive
● If you are installing a 2.5-inch hard drive:
◦ Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully inserted into the connector on the adapter bracket.
Figure 6-22 Sliding the 2.5-inch Drive in the Adapter Bracket
76 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
◦ Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive.
Figure 6-23 Securing the Drive in the Adapter Bracket
◦ Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket
(two on each side of the bracket).
Figure 6-24 Installing Isolation Mounting Guide Screws in the Adapter Bracket
Drives 77
4.
Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. The bottom bay is for the primary hard drive. The upper bay is for an optional secondary hard drive.
Figure 6-25 Sliding a Hard Drive into the Drive Bay
5.
Connect the power cable and data cable to the back of the hard drive.
NOTE: The power cable for the hard drives is a two-headed cable that is routed from the system board to the rear of the hard drive bays.
6.
If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
NOTE: If your system has only one SATA hard drive, you must connect the hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems.
If you are adding a second hard drive, connect the data cable to the white connector labeled
SATA1.
7.
Route the power and data cables in their cable retainers.
8.
Replace the computer access panel.
9.
Reconnect the power cord and any external devices, then turn on the computer.
10.
Lock any security devices that were disengaged when the access panel was removed.
78 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Front Fan Assembly
Description
Front fan assembly
Spare part number
585884-001
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 ).
2.
Remove the access panel (
Computer Access Panel on page 55 ).
3.
Remove the cables from the clip on the top of the fan assembly.
Figure 6-26 Removing the cables from atop the front fan assembly
4.
Unplug the fan cable from the system board connector labeled CHFAN.
Front Fan Assembly 79
5.
Press the lever that secures the assembly to the chassis (1) , pivot the assembly forward toward the front of the computer (2) , and then lift the assembly straight up and out of the computer (3) .
Figure 6-27 Removing the front fan assembly
To reinstall the front fan, reverse the removal procedure.
80 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Front I/O Assembly
Description
Front I/O assembly
Spare part number
646827-001
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 ).
2.
Remove the computer access panel (
Computer Access Panel on page 55 ).
3.
Remove the front bezel ( Front Bezel on page 56
).
4.
Remove the front fan (
Front Fan Assembly on page 79 ).
5.
Disconnect the three front I/O cables (yellow, green, and blue) from the system board connectors (FRONT USB, FRONT USB2, and FRONT AUD).
6.
Remove the Torx T15 screw that secures the assembly to the chassis.
Figure 6-28 Removing the front I/O assembly screw
7.
Rotate the left side of the assembly to the right .
Figure 6-29 Removing the front I/O assembly
8.
Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis.
To reinstall the assembly, reverse the removal procedure.
Front I/O Assembly 81
Power Switch/LED Assembly
Description
Power switch/LED assembly
Spare part number
646828-001
1.
Prepare the computer for disassembly ( Preparation for Disassembly on page 54 ).
2.
Remove the access panel ( Computer Access Panel on page 55
).
3.
Remove the front bezel ( Front Bezel on page 56
).
4.
Remove the front fan (
Front Fan Assembly on page 79 ).
5.
Disconnect the cable from the system board connector labeled PB/LED.
6.
With the computer on its side, press on the tabs on the bottom of the assembly (1) to disengage the assembly from the chassis, and then rotate the bottom of the assembly upward (2) to remove it from the chassis.
Figure 6-30 Removing the power switch/LED
7.
Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis.
82 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Heat sink
Description
Heat sink
Spare part number
645326-001
WARNING!
To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching.
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 ).
2.
Remove the computer access panel (
Computer Access Panel on page 55 ).
3.
Remove the front fan (
Front Fan Assembly on page 79 ).
4.
Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board.
CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor. The pins on the socket are very fragile and any damage to them may require replacing the system board.
Heat sink 83
5.
Lift the heat sink from atop the processor.
When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
84 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Processor
Description
Intel Core i7 processor
3770, 3.4 GHz (turbo up to 3.9 GHz), 8-MB L3 cache, 77W
2600, 3.4 GHz (turbo up to 3.8 GHz), 8-MB L3 cache, 95W
Intel Core i5 processors
3570, 3.4 GHz, 6-MB L3 cache
3470, 3.2 GHz, 6-MB L3 cache
2400, 3.1 GHz, 6-MB L3 cache
Intel Core i3 processors
3240, 3.4 GHz, 3-MB L3 cache
3225, 3.3 GHz, 3-MB L3 cache
3220, 3.3 GHz, 3-MB L3 cache
2130, 3.4 GHz, 3-MB L3 cache
2120, 3.3 GHz, 3-MB L3 cache
Intel Pentium processors
G2120, 3.1 GHz, 3-MB L3 cache
G870, 3.1 GHz, 3-MB L3 cache
G860, 3.0 GHz, 3-MB L3 cache
G850, 2.9 GHz, 3-MB L3 cache
G645, 2.9 GHz, 3-MB L3 cache
G640, 2.8 GHz, 3-MB L3 cache
G630, 2.7 GHz, 3-MB L3 cache
Intel Celeron processors
G555, 2.7 GHz, 2-MB L3 cache
G550, 2.6 GHz, 2-MB L3 cache
G540, 2.5 GHz, 2-MB L3 cache
G530T, 2.0 GHz, 2-MB L3 cache
G465, 1.9 GHz, 1.5-MB L3 cache
G460, 1.8 GHz, 1-MB L3 cache
Spare part number
691936-001
655973-001
704228-001
691935-001
665122-001
704227-001
691934-001
665119-001
665118-001
706883-001
682410-001
688164-001
638632-001
688162-001
687943-001
638630-001
688951-001
689578-001
688950-001
665120-001
638629-001
703282-001
691936-001
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 ).
2.
Remove the access panel (
Computer Access Panel on page 55 ).
3.
Remove the heat sink (
).
Processor 85
4.
Rotate the locking lever to its full open position (1) .
5.
Raise and rotate the microprocessor retainer to its fully open position (2) .
6.
Carefully lift the processor from the socket (3) .
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board.
The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
86 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
To install a new processor:
1.
Place the processor in its socket and close the retainer.
2.
Secure the locking lever.
If reusing the existing heat sink, go to step 3.
If using a new heat sink, go to step 5.
3.
If reusing the existing heat sink, apply the thermal grease provided in the spares kit to the top of the processor.
4.
Clean the bottom of the heat sink with the provided alcohol pad and place it atop the processor.
5.
If using a new heat sink, remove the protective covering from the bottom of the heat sink and place it in position atop the processor.
6.
Secure the heat sink to the system board and system board tray with the four captive screws and attach the heat sink control cable to the system board.
CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files .
Processor 87
Speaker
Description
Speaker
Spare part number
645330-001
1.
Prepare the computer for disassembly ( Preparation for Disassembly on page 54 ).
2.
Remove the access panel ( Computer Access Panel on page 55
).
3.
Remove the front fan assembly (
Front Fan Assembly on page 79 ).
4.
Disconnect the speaker wire from the system board connector labeled SPKR.
5.
From the inside of the chassis, remove the two silver Torx T15 screws (1) that secure the speaker to the chassis.
6.
Rotate the top of the speaker downward (2) , and then remove it from the chassis.
Figure 6-31 Removing the speaker
To replace the speaker, reverse the removal procedures.
88 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Rear Chassis Fan
Description
Rear chassis fan
Spare part number
636922-001
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 ).
2.
Remove the access panel (
Computer Access Panel on page 55 ).
3.
Remove the four silver Phillips screws that secure the fan to the chassis.
Figure 6-32 Rear fan screws
4.
Disconnect the fan control cable (1) from the system board connector labeled CHFAN2.
Rear Chassis Fan 89
5.
Lift the fan out of the chassis (2) .
Figure 6-33 Removing the rear fan
To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit.
90 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Power Supply
Description
Power supply, 320W, 90% efficient
Power supply, 320W
Spare part number
613764-001
613765-001
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 ).
2.
Remove the access panel (
Computer Access Panel on page 55 ).
3.
Disconnect the power cables from the white system board connector labeled PWR and the white system board connector labeled PWRCMD.
4.
Remove the power cables from the clip on the base pan.
5.
Remove the four silver Torx T15 screws that connect the power supply to the chassis.
Figure 6-34 Power supply screws
6.
Press the tab (1) on the base pan in front of the power supply that holds it in place.
Power Supply 91
7.
Slide the power supply toward the front of the computer (2) , rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis
(3) .
Figure 6-35 Removing the power supply
To install the power supply, reverse the removal procedure.
92 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
System Board
Description
System board (includes thermal material)
Spare part number
657239-001
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 54 ).
2.
Remove the access panel (
Computer Access Panel on page 55 ).
3.
Remove the front fan assembly (
Front Fan Assembly on page 79 ).
4.
When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board:
● Memory modules (
●
Expansion cards ( Expansion Cards on page 63 )
● Heat sink (
).
● Processor (
5.
Disconnect all cables connected to the system board, noting their location for reinstallation.
6.
Remove the eight Torx T15 screws that secure the system board to the chassis.
Figure 6-36 System board screws
7.
Slide the system board toward the front of the computer to disengage the I/O panel, lift the rear of the system board up at an angle, and then lift the system board out of the computer.
When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes.
NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.
System Board 93
7 Removal and Replacement Procedures
Small Form Factor (SFF) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.
NOTE: Not all features listed in this guide are available on all computers.
Preparation for Disassembly
See
Routine Care, SATA Drive Guidelines, and Disassembly Preparation on page 45
for initial safety procedures.
1.
Remove/disengage any security devices that prohibit opening the computer.
2.
Close any open software applications.
3.
Exit the operating system.
4.
Remove any compact disc or media card from the computer.
5.
Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit.
6.
Disconnect the power cord from the electrical outlet and then from the computer.
7.
Disconnect all peripheral device cables from the computer.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing.
Keep all screws with the units removed.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong screw in an application may damage the unit.
94 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Access Panel
Description
Access panel
Spare part number
646815-001
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 94 ).
2.
If the computer is on a stand, remove the computer from the stand.
3.
Lift up on the access panel handle (1) then lift the access panel off the computer (2) .
Figure 7-1 Removing the access panel
To install the access panel, reverse the removal procedure.
Access Panel 95
Front Bezel
Description
Front bezel
Spare part number
687950-001
1.
Prepare the computer for disassembly ( Preparation for Disassembly on page 94 ).
2.
Remove the access panel ( Access Panel on page 95 ).
3.
Lift up the three tabs on the side of the bezel (1) , then rotate the bezel off the chassis (2) .
Figure 7-2 Removing the front bezel
To install the front bezel, reverse the removal procedure.
96 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Front Bezel Security
The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw:
1.
Remove/disengage any security devices that prohibit opening the computer.
2.
Remove all removable media, such as compact discs or USB flash drives, from the computer.
3.
Turn off the computer properly through the operating system, then turn off any external devices.
4.
Disconnect the power cord from the power outlet and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer.
5.
If the computer is on a stand, remove the computer from the stand.
6.
Remove the access panel and front bezel.
7.
Remove one of the five silver 6-32 standard screws located on the front of the chassis behind the bezel.
Figure 7-3 Retrieving the Front Bezel Security Screw
8.
Replace the front bezel.
Front Bezel Security 97
9.
Install the security screw next to the middle front bezel release tab to secure the front bezel in place.
Figure 7-4 Installing the Front Bezel Security Screw
10.
Replace the access panel.
11.
If the computer was on a stand, replace the stand.
12.
Reconnect the power cord and turn on the computer.
13.
Lock any security devices that were disengaged when the access panel was removed.
98 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Bezel Blanks
Description
3.5-inch bezel blank
5.25-inch bezel blank, optical drive
Spare part number
583653-001
570838-001
On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank:
1.
Remove the access panel (
2.
Remove the front bezel ( Front Bezel on page 96
)..
3.
To remove a bezel blank, push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel (1) and slide the bezel blank back and to the right to remove it
(2) .
Figure 7-5 Removing a bezel blank
4.
Replace the front bezel.
Bezel Blanks 99
Memory
Description
8-GB, PC3-12800
4-GB, PC3-12800
2-GB, PC3-12800
Spare part number
689375-001
671613-001
671612-001
The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-
SDRAM) dual inline memory modules (DIMMs).
DIMMs
The memory sockets on the system board can be populated with up to four industry-standard DIMMs.
These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode.
DDR3-SDRAM DIMMs
CAUTION: This product DOES NOT support DDR3 Ultra Low Voltage (DDR3U) memory. The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the physical damage to the DIMM or invoke system malfunction.
For proper system operation, the DDR3-SDRAM DIMMs must be:
● industry-standard 240-pin
● unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant
● 1.5 volt DDR3-SDRAM DIMMs
The DDR3-SDRAM DIMMs must also:
● support CAS latency 11 DDR3 1600 MHz (11-11-11 timing)
● contain the mandatory JEDEC SPD information
In addition, the computer supports:
● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies
● single-sided and double-sided DIMMs
● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported
NOTE: The system will not operate properly if you install unsupported DIMMs.
Populating DIMM Sockets
There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A.
100 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
● The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B.
The technology and device width can vary between the channels. For example, if Channel A is populated with two 1-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system will operate in dual channel mode.
● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels.
If one channel will have more memory than the other, the larger amount should be assigned to
Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB
DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel
B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel.
● In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
Installing DIMMs
CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet.
Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 94 ).
2.
Remove the access panel (
3.
Rotate up the internal drive bay housing to access the memory module sockets on the system board.
Memory 101
4.
Open both latches of the memory module socket (1) , and insert the memory module into the socket (2) .
Figure 7-6 Installing a DIMM
NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Populate the black DIMM sockets before the white DIMM sockets.
For maximum performance, populate the sockets so that the memory capacity is spread as
5.
Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3) .
6.
Repeat steps 4 and 5 to install any additional modules.
7.
Replace the access panel.
8.
If the computer was on a stand, replace the stand.
9.
Reconnect the power cord and turn on the computer.
10.
Lock any security devices that were disengaged when the access panel was removed.
The computer should automatically recognize the additional memory the next time you turn on the computer.
102 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Expansion Card
Description nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (not for use with Windows 8) nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use with Windows 8) nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (not for use with Windows 8)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; use only in China)
AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (for Windows 8; not for China)
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (not for use with Windows 8)
AMD Radeon HD6350 PCIe x16 graphics card, 512 MB (for use with Windows 8)
Intel PRO/1000CT2 NIC, includes bracket
AMD FirePro 2270 PCIe x16 graphics card, 512 MB
HP FireWire / IEEE 1394a PCIe x1 Card
Spare part number
680653-001
632486-001
700578-001
702648-001
682411-001
702646-001
702647-001
637995-001
697246-001
635523-001
637213-001
637591-001
The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI
Express x16 expansion slot.
NOTE: The PCI and PCI Express slots support only low profile cards.
You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 slot.
To remove, replace, or add an expansion card:
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 94 ).
2.
Remove the access panel (
3.
Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.
Expansion Card 103
4.
Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position.
Figure 7-7 Opening the Expansion Slot Retainer
5.
Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
a.
If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis.
Figure 7-8 Removing an Expansion Slot Cover
104 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
b.
If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2) . Be sure not to scrape the card against the other components.
Figure 7-9 Removing a Standard PCI Expansion Card c.
If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components.
Figure 7-10 Removing a PCI Express x16 Expansion Card
6.
Store the removed card in anti-static packaging.
Expansion Card 105
7.
If you are not installing a new expansion card, install an expansion slot cover to close the open slot.
CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation.
8.
To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2) .
Figure 7-11 Installing an Expansion Card
NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.
9.
Rotate the slot cover retention latch back in place to secure the expansion card.
10.
Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed.
11.
Replace the computer access panel.
12.
If the computer was on a stand, replace the stand.
13.
Reconnect the power cord and turn on the computer.
14.
Lock any security devices that were disengaged when the access panel was removed.
15.
Reconfigure the computer, if necessary.
106 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
System Board Connections
Refer to the following illustration and table to identify the system board connectors for your model.
Figure 7-12 System Board Connections
Table 7-1 System Board Connections
No.
System Board Connector System Board Label
1
2
3
4
5
6
7
8
DIMM4 (Channel A)
DIMM3 (Channel A)
DIMM2 (Channel B)
DIMM1 (Channel B)
Power
Power
SATA 3.0
SATA 2.0
DIMM4
DIMM3
DIMM2
DIMM1
SATAPWR1
SATAPWR1
SATA0
SATA1
Color white black white black black black dark blue white
9
10
SATA 2.0
eSATA
11
12
13
Parallel Port
Serial Port
USB
14
15
Hood Lock
USB
16
17
Hood Sensor
PCI Express x1
SATA2
ESATA
PAR
COMB
MEDIA
HLCK
MEDIA2
HSENSE
X1PCIEXP1 black black white black white black black black black
Component
Memory Module
Memory Module
Memory Module
Memory Module
(unused)
SATA Optical and Hard Drives
1st Hard Drive
2nd Hard Drive, or 2nd Optical Drive if an eSATA Adapter Cable exists
1st Optical Drive eSATA Adapter Cable, or 2nd
Optical Drive
Parallel Port
Serial Port
USB Device, such as a Media Card
Reader
Hood Lock
USB Device, such as a Media Card
Reader
Hood Sensor
Expansion Card
System Board Connections 107
Table 7-1 System Board Connections (continued)
No.
System Board Connector System Board Label
18
19
20
PCI Express x1
PCI Express x16
PCI
X4PCIEXP
X16PCIEXP
PCI
Color black black white
Drives
Description
DVD±RW drive
DVD-ROM drive
Blu-ray BD-RW SuperMulti DL Drive
Blu-ray BD-Writer XL Drive
1 TB, 7200 rpm SATA hard drive
500 GB, 10000 rpm SATA hard drive
500 GB, 7200 rpm, 2.5 inch, SED, SATA hard drive
500 GB, 7200 rpm SATA hard drive
320 GB, 7200 rpm SATA hard drive, 2.5-inch
250 GB, 10000 rpm SATA hard drive
250 GB, 7200 rpm SATA hard drive
256 GB Solid State Drive (SSD), self-encrypting (SED), SATA 6.0
180 GB Solid State Drive (SSD), SATA 6.0
160 GB Solid State Drive (SSD), SATA 3.0
128 GB Solid State Drive (SSD), SATA 2.0
120 GB Solid State Drive (SSD), SATA 2.0
Component
Expansion Card
Expansion Card
Expansion Card
Spare part number
660408-001
581599-001
656792-001
682219-001
636930-001
683923-001
696442-001
636929-001
634824-001
683922-001
636927-001
680020-001
696622-001
646809-001
665961-001
661841-001
108 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Drive Positions
Figure 7-13 Drive Positions
Table 7-2 Drive Positions
1
2
3
3.5-inch internal hard drive bay
3.5-inch drive bay for optional drives (media card reader shown)
5.25-inch drive bay for optional drives (optical drive shown)
NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
To verify the type and size of the storage devices installed in the computer, run Computer Setup.
Installing and Removing Drives
When installing drives, follow these guidelines:
● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. If you are adding a second hard drive, connect it to the white connector on the system board labeled SATA1.
● Connect a SATA optical drive to the white SATA connector on the system board labeled SATA2.
● Connect an optional eSATA adapter cable to the black SATA connector on the system board labeled ESATA.
● Connect a media card reader USB cable to the USB connector on the system board labeled
MEDIA.
● The power cable for the SATA drives is a three-headed cable that is plugged into the system board with the first connector routed to the rear of the hard drive, the second connector routed to the rear of the 3.5” drive, and the third connector routed to the rear of the 5.25” optical drive.
● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives.
● You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (five 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. The 6-32 standard screws are required for a secondary hard drive. All other drives (except the primary hard drive) use M3 metric screws. The HP-supplied metric screws are black and the HPsupplied standard screws are silver. If you are replacing the primary hard drive, you must
Drives 109
remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive.
Figure 7-14 Extra Guide Screw Locations
No.
1
Guide Screw
Black M3 Metric Screws
Device
All Drives (except primary and secondary hard drives)
2 Silver 6-32 Standard Screws Secondary Hard Drive
There are at total of five extra silver 6-32 standard screws. Four are used as guide screws for a secondary hard drive. The fifth is used for bezel security (see
Front Bezel Security on page 97 for more
information).
CAUTION: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.
If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label the package “Fragile: Handle With Care.”
Removing a 5.25-inch Drive from a Drive Bay
CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
1.
Prepare the computer for disassembly ( Preparation for Disassembly on page 94 ).
2.
Remove the access panel ( Access Panel on page 95 ).
3.
Rotate the drive cage to its upright position.
110 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
4.
If removing an optical drive, disconnect the power cable and data cable from the rear of the optical drive.
CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable.
5.
Rotate the drive cage back down to its normal position.
CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.
6.
Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1) . While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2) .
Figure 7-15 Removing the 5.25-inch Drive
Installing a 5.25-inch Drive into a Drive Bay
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 94 ).
2.
Remove the access panel (
3.
If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then remove the bezel blank. See
for more information.
Drives 111
4.
Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to
Installing and Removing Drives on page 109 for an
illustration of the extra M3 metric guide screws location.
NOTE: When replacing the drive, transfer the four M3 metric guide screws from the old drive to the new one.
CAUTION: Use only 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive.
Figure 7-16 Installing Guide Screws in the Optical Drive
5.
Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place.
Figure 7-17 Installing the Optical Drive
6.
Rotate the drive cage to its upright position.
7.
Connect the SATA data cable to the white SATA system board connector labeled SATA2.
8.
Route the data cable through the cable guides.
CAUTION: There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it. One is located on the bottom side of the drive cage. The other is located on the chassis frame under the drive cage. Ensure that the data cable is routed through these guides before connecting it to the optical drive.
112 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
9.
Connect the power cable and data cable to the rear of the optical drive.
NOTE: The power cable for the optical drive is a three-headed cable that is routed from the system board to the hard drive, then to the rear of the optical drive.
10.
Rotate the drive cage back down to its normal position.
CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.
11.
Replace the front bezel (if removed) and access panel.
12.
If the computer was on a stand, replace the stand.
13.
Reconnect the power cord and turn on the computer.
14.
Lock any security devices that were disengaged when the access panel was removed.
Drives 113
Removing a 3.5-inch Drive from a Drive Bay
CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
The 3.5-inch drive is located underneath the 5.25-inch drive. You must remove the 5.25-inch drive before removing the 3.5-inch drive.
1.
Follow the procedure in
Removing a 5.25-inch Drive from a Drive Bay on page 110 to remove
the 5.25-inch drive and access the 3.5-inch drive.
CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding.
2.
Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB cable from the system board as indicated in the following illustration.
Figure 7-18 Disconnecting the Media Card Reader USB Cable
3.
Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1) . While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2) .
Figure 7-19 Removing a 3.5-inch Drive (Media Card Reader Shown)
114 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Installing a 3.5-inch Drive into a Drive Bay
The 3.5-inch bay is located underneath the 5.25-inch drive. To install a drive into the 3.5-inch bay:
NOTE: Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (four 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. A secondary hard drive uses 6-32 standard screws. All other drives (except the primary hard drive) use M3 metric screws.
The HP-supplied M3 metric screws are black and the HP-supplied 6-32 standard screws are silver.
Refer to Installing and Removing Drives on page 109 for illustrations of the guide screw locations.
1.
Follow the procedure in
Removing a 5.25-inch Drive from a Drive Bay on page 110 to remove
the 5.25-inch drive and access the 3.5-inch drive bay.
CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding.
2.
If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then remove the bezel blank. See
for more information.
3.
Install guide screws in the holes on each side of the drive.
Figure 7-20 Installing Guide Screws (Media Card Reader Shown)
4.
Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place.
Figure 7-21 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown)
5.
Connect the appropriate drive cables: a.
If installing a second hard drive, connect the power cable and data cable to the rear of the drive and connect the other end of the data cable to the white connector on the system board labeled SATA1.
Drives 115
b.
If installing a media card reader, connect the USB cable from the media card reader to the
USB connector on the system board labeled MEDIA.
Figure 7-22 Connecting the Media Card Reader USB Cable
NOTE:
Refer to System Board Connections on page 107
for an illustration of the system board drive connectors.
6.
Replace the 5.25-inch drive.
7.
Replace the front bezel (if removed) and access panel.
8.
If the computer was on a stand, replace the stand.
9.
Reconnect the power cord and turn on the computer.
10.
Lock any security devices that were disengaged when the access panel was removed.
Removing and Replacing the Primary 3.5-inch Internal Hard Drive
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive:
1.
Prepare the computer for disassembly ( Preparation for Disassembly on page 94 ).
2.
Remove the access panel ( Access Panel on page 95 ).
3.
Rotate the drive cage for internal drives to its upright position.
116 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
4.
Rotate the power supply to its upright position. The hard drive is located beneath the power supply.
Figure 7-23 Raising the Power Supply
5.
Disconnect the power cable and data cable from the back of the hard drive.
6.
Press down on the green release latch next to the hard drive (1) . While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2) .
Figure 7-24 Removing the Hard Drive
Drives 117
7.
To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
Figure 7-25 Installing Hard Drive Guide Screws
8.
Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place.
Figure 7-26 Installing the Hard Drive
9.
Connect the power cable and data cable to the back of the hard drive.
NOTE: If the system has only one SATA hard drive, the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems.
10.
Rotate the drive cage for internal drives and the power supply down to their normal positions.
11.
Replace the access panel.
12.
If the computer was on a stand, replace the stand.
13.
Reconnect the power cord and turn on the computer.
14.
Lock any security devices that were disengaged when the access panel was removed.
118 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Fan duct
Description
Fan duct
Spare part number
636921-001
The fan duct sits between the front fan and the heat sink.
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 94 ).
2.
Remove the access panel (
3.
Lift the fan duct straight up out of the chassis.
Figure 7-27 Removing the fan duct
To install the fan duct, reverse the removal procedure.
Fan duct 119
Front Fan Assembly
Description
Front fan
Spare part number
645327-001
The front fan assembly is attached to the front of the chassis.
1.
Prepare the computer for disassembly ( Preparation for Disassembly on page 94 ).
2.
Remove the access panel ( Access Panel on page 95 ).
3.
Remove the front bezel ( Front Bezel on page 96
).
4.
Remove the baffle ( Fan duct on page 119 ).
5.
Disconnect the fan cable from the red/brown system board connector labeled CHFAN.
Figure 7-28 Disconnecting the front fan cable
6.
Press the tabs that secure the fan assembly to the front of the chassis (1) .
120 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
7.
Pull the assembly toward the rear of the unit (2) , and then lift it out of the chassis.
Figure 7-29 Removing the front fan
To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit.
Front Fan Assembly 121
Hood Sensor
Description
Hood sensor
Spare part number
638816-001
The hood sensor is attached in a slot in the rear of the chassis.
1.
Prepare the computer for disassembly ( Preparation for Disassembly on page 94 ).
2.
Remove the access panel ( Access Panel on page 95 ).
3.
Unplug the sensor cable from the system board connector labeled HSENSE (1) .
4.
Slide the hood sensor straight out of the notch in the chassis (2) .
NOTE: A flat blade screwdriver can be used to push the hood sensor out of the slot.
Figure 7-30 Removing the hood sensor from the chassis fan
To install the hood sensor, reverse the removal procedure.
122 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Front I/O, Power Switch Assembly
Description
Front I/O and power switch assembly
Spare part number
636926-001
The front I/O and power switch/LEDs is one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove.
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 94 ).
2.
Remove the access panel (
3.
Remove the front bezel ( Front Bezel on page 96
).
4.
Remove the chassis fan (
Front Fan Assembly on page 120 ).
5.
Rotate the drive cage to its upright position.
6.
Disconnect the four cables from the system board as follows:
● Yellow connector labeled FRONT_USB
● Green connector labeled FRONT_USB2
● Blue connector labeled FRONT AUD
● Black connector labeled PB/LED
Figure 7-31 Disconnecting the front I/O, power switch/LED assembly cables
7.
Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis.
Front I/O, Power Switch Assembly 123
8.
Route the cables through the slots beneath the drive cage, rotate the assembly into the chassis
(2) , and then remove the assembly from the computer.
Figure 7-32 Removing the front I/O, power switch/LED assembly screw
To install the front I/O and power switch assembly, reverse the removal procedure.
NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly.
Proper cable routing prevents damage to the cables and allows the drive cage to close properly.
124 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Speaker
Description
Speaker
Spare part number
636925-001
The speaker is attached to the front of the chassis under the rotating drive cage.
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 94 ).
2.
Remove the access panel (
3.
Remove the front bezel ( Front Bezel on page 96
).
4.
Rotate the drive cage to its upright position.
5.
Disconnect the speaker wire from the white system board labeled SPKR (1) .
6.
Remove the Torx screw that secures the speaker to the chassis (2) .
7.
Lift the speaker from the inside of the chassis to remove it (3) .
Figure 7-33 Removing the speaker
To install the speaker, reverse the removal procedures.
Speaker 125
Heat sink
Description
Heat sink
Spare part number
645326-001
The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan.
1.
Prepare the computer for disassembly ( Preparation for Disassembly on page 94 ).
2.
Remove the access panel ( Access Panel on page 95 ).
3.
Remove the fan duct ( Fan duct on page 119 ).
4.
Remove the front fan (
Front Fan Assembly on page 120
).
5.
In the order shown, loosen the four captive screws that secure the heat sink to the system board tray.
CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
Figure 7-34 Loosening the heat sink screws
126 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
6.
After loosening the Torx T15 screws (1) , lift the heat sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease.
Figure 7-35 Removing the heat sink
When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board.
Failure to install the fan duct may cause the computer to overheat.
Heat sink 127
Processor
Description
Intel Core i7 processor
3770, 3.4 GHz (turbo up to 3.9 GHz), 8-MB L3 cache, 77W
2600, 3.4 GHz (turbo up to 3.8 GHz), 8-MB L3 cache, 95W
Intel Core i5 processors
3570, 3.4 GHz, 6-MB L3 cache, 95W
3470, 3.2 GHz, 6-MB L3 cache, 95W
2400, 3.1 GHz, 6-MB L3 cache
Intel Core i3 processors
3240, 3.4 GHz, 3-MB L3 cache
3225, 3.3 GHz, 3-MB L3 cache, 55W
3220, 3.3 GHz, 3-MB L3 cache, 65W
2130, 3.4 GHz, 3-MB L3 cache
2120, 3.3 GHz, 3-MB L3 cache
Intel Pentium processors
G2120, 3.1 GHz, 3-MB L3 cache
G870, 3.1 GHz, 3-MB L3 cache
G860, 3.0 GHz, 3-MB L3 cache
G850, 2.9 GHz, 3-MB L3 cache
G645, 2.9 GHz, 3-MB L3 cache
G640, 2.8 GHz, 3-MB L3 cache
G630, 2.7 GHz, 3-MB L3 cache
Intel Celeron processors
G555, 2.7 GHz, 2-MB L3 cache
G550, 2.6 GHz, 2-MB L3 cache
G540, 2.5 GHz, 2-MB L3 cache
G530T, 2.0 GHz, 2-MB L3 cache
G465, 1.9 GHz, 1.5-MB L3 cache
G460, 1.8 GHz, 1-MB L3 cache
Spare part number
665123-001
655973-001
704228-001
691935-001
665122-001
704227-001
691934-001
665119-001
665118-001
706883-001
682410-001
688164-001
638632-001
688162-001
687943-001
638630-001
688951-001
689578-001
688950-001
665120-001
638629-001
703282-001
691936-001
1.
Prepare the computer for disassembly ( Preparation for Disassembly on page 94 ).
2.
Remove the access panel ( Access Panel on page 95 ).
3.
Remove the fan duct ( Fan duct on page 119 ).
128 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
4.
Remove the front fan assembly (
Front Fan Assembly on page 120
).
5.
Remove the heat sink (
6.
Rotate the locking lever to its full open position (1) .
7.
Raise and rotate the microprocessor retainer to its fully open position (2) .
8.
Carefully lift the processor from the socket (3) .
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board.
The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
Figure 7-36 Removing the processor
To install a new processor:
1.
Place the processor in its socket and close the retainer. Make sure the slot in the processor fits into the post on the socket.
Processor 129
2.
Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 6.
Figure 7-37 Removing the processor
3.
If reusing the existing heat sink, clean the bottom of the heat sink with the alcohol pad provided in the spares kit.
CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.
4.
Apply the thermal grease provided in the spares kit to the top of the processor and install the heat sink atop the processor.
5.
Go to step 7.
6.
If using a new heat sink, remove the protective covering from the bottom of the heat sink and place it in position atop the processor.
7.
Secure the heat sink to the system board and system board tray.
CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files .
130 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Power Supply
Description
Power supply, 90% efficient
Power supply, standard
Spare part number
613762-001
613763-001
WARNING!
To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer.
The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
WARNING!
Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 94 ).
2.
Remove the access panel (
3.
Rotate the drive cage up and disconnect the power cables from all of the drives.
4.
Disconnect all power cables from the system board as follows:
● 4-pin PWRCPU
● 6-pin PWR
● 6-pin PWRCMD
5.
Rotate the power supply to its full upright position.
6.
Release the power supply cables from the cable retaining clip under the drive cage.
Power Supply 131
7.
Pull the power supply forward until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis.
Figure 7-38 Removing the power supply
To install the power supply, reverse the removal procedure.
CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply.
132 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
System Board
Description
System board (includes thermal material)
Spare part number
657239-001
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 94 ).
2.
Remove the access panel (
3.
When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board:
● Memory modules (
●
Expansion cards ( Expansion Card on page 103 )
● Heat sink (
● Processor (
4.
Remove the baffle from the chassis (
).
5.
Remove the fan from the chassis ( Front Fan Assembly on page 120
).
6.
Rotate the drive cage to its upright position.
7.
Rotate the power supply to its full upright position.
8.
Disconnect all data and power cables from the system board.
9.
Disconnect the balance of the cables from the system board.
10.
Remove the eight Torx T15 screws (1) that secure the system board to the chassis.
System Board 133
11.
Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis (2) .
Figure 7-39 Removing the system board
To install the system board, reverse the removal procedure.
NOTE: When replacing the system board, you must also change the chassis serial number in the
BIOS.
CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.
CAUTION: When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply.
134 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Using the Small Form Factor Computer in a Tower
Orientation
The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation.
1.
Prepare the computer for disassembly (
Preparation for Disassembly on page 94 ).
2.
Orient the computer so that its right side is facing down and place the computer in the optional stand.
Figure 7-40 Changing from Desktop to Tower Orientation
NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand.
3.
Lock any security devices that were disengaged when the access panel was removed.
NOTE: Ensure at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and free of obstructions.
Using the Small Form Factor Computer in a Tower Orientation 135
8 Troubleshooting Without Diagnostics
This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
NOTE: For information on specific error messages that may appear on the screen during Power-On
Self-Test (POST) at startup, refer to Appendix A,
POST Error Messages on page 177 .
Safety and Comfort
WARNING!
Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/ ergo for more information on choosing a workspace and creating a safe and comfortable work environment. For more information, refer to the Safety & Regulatory Information guide.
Before You Call for Technical Support
If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support.
● Run the HP diagnostic tool.
● Run the hard drive self-test in Computer Setup. Refer to
Computer Setup (F10) Utility on page 10 for more information.
● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A,
Messages on page 177 for more information.
● If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or, replace the monitor with a monitor that you know is functioning properly.
● If you are working on a network, plug another computer with a different cable into the network connection. There may be a problem with the network plug or cable.
● If you recently added new hardware, remove the hardware and see if the computer functions properly.
● If you recently installed new software, uninstall the software and see if the computer functions properly.
● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.”
136 Chapter 8 Troubleshooting Without Diagnostics
● Refer to the comprehensive online technical support at http://www.hp.com/support .
●
Refer to Helpful Hints on page 137
in this guide.
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional
Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go/ispe .
Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:
● Be in front of your computer when you call.
● Write down the computer serial number, product ID number, and monitor serial number before calling.
● Spend time troubleshooting the problem with the service technician.
● Remove any hardware that was recently added to your system.
● Remove any software that was recently installed.
● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks (SSRD).
CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer.
Helpful Hints
If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further action:
● Check that the computer and monitor are plugged into a working electrical outlet.
● Check that the voltage select switch (some models) is set to the appropriate voltage for your region (115V or 230V).
● Check that the computer is turned on and the green power light is on.
● Check that the monitor is turned on and the green monitor light is on.
● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to Appendix A, POST Error
Messages on page 177 for more information.
● Turn up the brightness and contrast controls of the monitor if the monitor is dim.
● Press and hold any key. If the system beeps, then the keyboard should be operating correctly.
● Check all cable connections for loose connections or incorrect connections.
Helpful Hints 137
● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in
Computer Setup. If it does not restart, press the power button to start the computer.
● Reconfigure the computer after installing a non-plug and play expansion board or other option.
See
Solving Hardware Installation Problems on page 161
for instructions.
● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer.
● Remove all bootable media (CD/DVD or USB device) from the system before turning it on.
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.
● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed
(embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter. During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function. You can select which source will be the default VGA source in
Computer Setup.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
138 Chapter 8 Troubleshooting Without Diagnostics
Solving General Problems
You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.
WARNING!
When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
Table 8-1 Solving General Problems
Computer appears locked up and will not turn off when the power button is pressed.
Cause
Software control of the power switch is not functional.
Solution
1.
Press and hold the power button for at least four seconds until the computer turns off.
2.
Disconnect the power cord from the electrical outlet.
Computer will not respond to keyboard or mouse.
Cause
Computer is in Sleep state.
System has locked up.
Solution
To resume from Sleep state, press the power button.
CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Restart computer.
Computer date and time display is incorrect.
Cause
RTC (real-time clock) battery may need to be replaced.
NOTE: Connecting the computer to a live AC outlet prolongs the life of the RTC battery.
Solution
Reset the date and time under Control Panel (Computer
Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the
Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
To access Control Panel in Windows 7, select Start , and then select Control Panel .
To access Control Panel in Windows 8, from the Start screen, type c , and then select Control Panel from the list of applications.
Solving General Problems 139
Cursor will not move using the arrow keys on the keypad.
Cause Solution
The Num Lock key is turned on.
Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at
Advanced > Device Options .
There is no sound or sound volume is too low.
Cause
System volume may be set low or muted.
Solution
1.
Check the Computer Setup settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers).
2.
Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly.
3.
Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume.
Cannot remove computer cover or access panel.
Cause
Smart Cover Lock, featured on some computers, is locked.
Solution
Unlock the Smart Cover Lock using Computer Setup.
In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
Poor performance.
Cause
Processor is too hot.
Hard drive is full.
Low on memory.
Hard drive fragmented.
Program previously accessed did not release reserved memory back to the system.
140 Chapter 8 Troubleshooting Without Diagnostics
Solution
1.
Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
2.
Make sure fans are connected and working properly
(some fans only operate when needed).
3.
Make sure the processor heat sink is installed properly.
Transfer data from the hard drive to create more space on the hard drive.
Add more memory.
Defragment hard drive.
Restart the computer.
Table 8-1 Solving General Problems (continued)
Poor performance.
Cause
Virus resident on the hard drive.
Too many applications running.
Some software applications, especially games, are stressful on the graphics subsystem.
Cause unknown.
Solution
Run virus protection program.
Windows 7:
1.
Close unnecessary applications to free up memory.
2.
Add more memory.
3.
Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup:
In Windows 7: a.
Go to Start > All Programs > Accessories > Run b.
Type msconfig , and then press Enter .
c.
On the Startup tab of the System Configuration
Utility, clear applications that you do not want to launch automatically, and the click OK .
In Windows 8: a.
On the Start screen, right-click, and then select the
All apps icon.
b.
Under Windows System , click Run .
c.
Type msconfig , and then press Enter .
d.
On the Startup tab of the System Configuration
Utility, clear applications that you do not want to launch automatically, and the click OK .
1.
Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application.
2.
Add more memory.
3.
Upgrade the graphics solution.
Restart the computer.
Solving General Problems 141
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing).
Cause Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
1.
Ensure that the computer air vents are not blocked and the processor cooling fan is running.
2.
Open the access panel, press the power button, and see if the processor fan (or other system fan) spins. If the fan does not spin, make sure the fan cable is plugged onto the system board header.
3.
If fan a plugged in and not spinning, replace it.
System does not power on and the LEDs on the front of the computer are not flashing.
Cause Solution
System unable to power on.
Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then:
1.
If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage. Proper voltage setting depends on your region.
2.
Remove the expansion cards one at a time until the
5V_aux light on the system board turns on.
3.
Replace the system board.
OR
Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then:
1.
Check that the unit is plugged into a working AC outlet.
2.
Open the access panel and check that the power button cable is properly connected to the system board.
3.
Check that the power supply cables are properly connected to the system board.
4.
Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button assembly.
5.
If the 5V_aux light on the system board is off, then replace the power supply.
6.
Replace the system board.
142 Chapter 8 Troubleshooting Without Diagnostics
Solving Power Problems
Common causes and solutions for power problems are listed in the following table.
Table 8-2 Solving Power Problems
Power supply shuts down intermittently.
Cause
If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
Power supply will not turn on because of internal power supply fault.
Solution
Select the proper AC voltage using the selector switch.
Replace the power supply.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
1.
Ensure that the computer air vents are not blocked and the processor cooling fan is running.
2.
Open the access panel, press the power button, and see if the processor fan (or other system fan) spins. If the fan does not spin, make sure the fan cable is plugged onto the system board header.
3.
If fan a plugged in and not spinning, replace it.
Solving Power Problems 143
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Power failure (power supply is overloaded).
Solution
1.
If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply
(some models), is set to the appropriate voltage. Proper voltage setting depends on your region.
2.
Open the access panel and ensure the power supply cable is seated into the connector on the system board.
3.
Check if a device is causing the problem by removing
ALL attached devices (such as hard drives or optical drives and expansion cards). Power on the system. If the system enters POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly.
4.
Replace the power supply.
5.
Replace the system board.
The incorrect external power supply adapter is being used on the All-in One or USDT.
The power supply adapter must be at the correct power rating and use the Smart ID technology before the system will power up. Replace the power supply adapter with the
HP-supplied power supply adapter.
144 Chapter 8 Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Table 8-3 Solving Hard Drive Problems
Hard drive error occurs.
Cause
Hard disk has bad sectors or has failed.
Solution
1.
In Windows 7, click Start , click Computer , and rightclick on a drive. Select Properties , and then select the
Tools tab. Under Error-checking click Check Now .
In Windows 8, on the Start screen type e , and then select File Explorer from the list of applications. In the left column, expand Computer , right-click on a drive, select Properties , and then select the Tools tab. Under
Error checking click Check .
2.
Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk.
Disk transaction problem.
Cause Solution
Either the directory structure is bad or there is a problem with a file.
In Windows 7, click Start , expand Computer , and right-click on a drive. Select Properties , and then select the Tools tab.
Under Error-checking click Check Now .
In Windows 8, on the Start screen type e , and then click File
Explorer from the list of applications. In the left column, expand Computer , right-click on a drive, select Properties , and then select the Tools tab. Under Error checking click
Check .
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly installed device.
The device is attached to a SATA port that has been hidden in Computer Setup.
Drive responds slowly immediately after power-up.
Solution
Check cable connections.
See reconfiguration directions in the
Installation Problems on page 161 section. If the system still
does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced >
Power-On Options .
Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device
Security .
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options .
Solving Hard Drive Problems 145
Nonsystem disk/NTLDR missing message.
Cause
The system is trying to start from the hard drive but the hard drive may have been damaged.
System files missing or not properly installed.
Hard drive boot has been disabled in Computer Setup.
Bootable hard drive is not attached as first in a multi-hard drive configuration.
Bootable hard drive is not listed first in the Boot Order.
Solution
1.
Perform Drive Protection System (DPS) testing in system ROM.
1.
Insert bootable media and restart the computer.
2.
Boot to the windows installation media and select the recovery option. If only a restore kit is available, then select the File Backup Program option, and then restore the system.
3.
Install system files for the appropriate operating system.
Run the Computer Setup utility and enable the hard drive entry in the Storage > Boot Order list.
If attempting to boot from a hard drive, ensure it is attached to the system board dark blue SATA connector.
Run the Computer Setup utility and select Storage > Boot
Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry.
Computer will not boot from hard drive.
Cause
The device is attached to a SATA port that has been hidden in Computer Setup.
Boot order is not correct.
Hard Drive's “Emulation Type” is set to “None.” (some models)
Hard drive is damaged.
Solution
1.
Check SATA cable connections.
2.
Run the Computer Setup utility and ensure Device
Available is selected for the device's SATA port in
Security > Device Security .
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order .
Run the Computer Setup utility and change the “Emulation
Type” to “Hard Disk” in the device's details under Storage >
Device Configuration .
Observe if the front panel Power LED is blinking RED and if any beeps are heard. See Appendix A,
Messages on page 177 to determine possible causes for the
blinking red and beep codes.
See the Worldwide Limited Warranty for terms and conditions.
146 Chapter 8 Troubleshooting Without Diagnostics
Computer seems to be locked up.
Cause
Program in use has stopped responding to commands.
Solution
1.
Use the task manager to close programs that do not respond.
2.
Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.
Solving Hard Drive Problems 147
Solving Media Card Reader Problems
Table 8-4 Solving Media Card Reader Problems
Media card will not work in a digital camera after formatting it in Windows.
Cause
By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Solution
Either format the media card in the digital camera or select
FAT file system to format the media card in a computer with
Windows.
A write-protected or locked error occurs when attempting to write to the media card.
Cause Solution
Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.
If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position. If using a Memory Stick/PRO card, make sure that the lock tab located on the bottom of the Memory Stick/PRO card is not in the locked position.
Can not write to the media card.
Cause
The media card is a read-only memory (ROM) card.
Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.
Solution
Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards.
If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position. If using a Memory Stick/PRO card, make sure that the lock tab located on the bottom of the Memory Stick/PRO card is not in the locked position.
Unable to access data on the media card after inserting it into a slot.
Cause Solution
The media card is not inserted properly, is inserted in the wrong slot, or is not supported.
Ensure that the card is inserted properly with the gold contact on the correct side. The green LED will light if inserted properly.
148 Chapter 8 Troubleshooting Without Diagnostics
Do not know how to remove a media card correctly.
Cause
The computer’s software is used to safely eject the card.
Solution
In Windows 7, click Start , select Computer , right-click on the corresponding drive icon, and then select Eject . Pull the card out of the slot.
In Windows 8, on the Start screen, type e , and then click File
Explorer from the list of applications. Expand Computer , right-click on the corresponding drive icon, and then select
Eject . Pull the card out of the slot.
NOTE: Never remove the card when the green LED is flashing
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.
Cause Solution
The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time.
Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize the media inserted in the reader.
After inserting a media card in the reader, the computer attempts to boot from the media card.
Cause Solution
The inserted media card has boot capability.
1.
If you do not want to boot from the media card, remove it during boot or do not select the option to boot from the inserted media card during the boot process.
2.
During POST (Power On Self-Test), press F9 to modify the boot menu.
3.
Change the boot sequence in F10 Computer Setup.
Solving Media Card Reader Problems 149
Solving Display Problems
If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table.
Table 8-5 Solving Display Problems
Blank screen (no video).
Cause
Monitor is not turned on and the monitor light is not on.
Bad monitor.
The cable connections are not correct.
You may have a screen blanking utility installed or energy saver features are enabled.
System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).
You are using a fixed-sync monitor and it will not sync at the resolution chosen.
Computer is in Sleep state.
Monitor cable is plugged into the wrong connector.
Monitor settings in the computer are not compatible with the monitor.
Monitor is configured to use an input that is not active.
Solution
Turn on the monitor and check that the monitor light is on.
Try a different monitor.
Check the cable connection from the monitor to the computer and to the electrical outlet.
Press any key or click the mouse button and type your password (if set).
Reflash the system ROM with the latest BIOS image.
Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Systems may have a monitor connection on both the motherboard or an add-in card. Try moving the monitor connection to a different connector on the back of the computer
1.
In Control Panel, select Category from the View by list, then under Appearance and Personalization , select
Adjust screen resolution .
To access Control Panel in Windows 7, click Start , and then select Control Panel .
To access Control Panel in Windows 8, from the Start screen, type c , and then select Control Panel from the list of applications.
2.
Expand the Resolution box, and then use the sliding control to reset the resolution.
Use the monitor's on-screen menu controls to select the input that is being driven by the system. Refer to the monitor's user documentation for more information on the onscreen controls and settings.
150 Chapter 8 Troubleshooting Without Diagnostics
Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Pre-video memory error.
Solution
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Pre-video graphics error.
Solution
For systems with a graphics card:
1.
Reseat the graphics card (if applicable). Power on the system.
2.
Replace the graphics card (if applicable).
3.
Replace the system board.
For systems with integrated graphics, replace the system board.
Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
System board failure (ROM detected failure prior to video).
Solution
Replace the system board.
Monitor does not function properly when used with energy saver features.
Cause Solution
Monitor without energy saver capabilities is being used with energy saver features enabled.
Disable monitor energy saver feature.
Dim characters.
Cause
The brightness and contrast controls are not set properly.
Cables are not properly connected.
Solution
Adjust the monitor brightness and contrast controls.
Check that the graphics cable is securely connected to the graphics card (if applicable) or video connector and the monitor.
Solving Display Problems 151
Blurry video or requested resolution cannot be set.
Cause
If the graphics controller was upgraded, the correct graphics drivers may not be loaded.
Monitor is not capable of displaying requested resolution.
Graphics card is bad.
Solution
Install the video drivers included in the upgrade kit.
Change requested resolution.
Replace the graphics card.
The picture is broken up, rolls, jitters, or flashes.
Cause
The monitor connections may be incomplete or the monitor may be incorrectly adjusted.
Monitor needs to be degaussed.
Solution
1.
Be sure the monitor cable is securely connected to the computer.
2.
In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
3.
Fluorescent lights or fans may be too close to the monitor.
Degauss the monitor. Refer to the documentation that came with the monitor for instructions.
Image is not centered.
Cause
Position may need adjustment.
Solution
Press the monitor's Menu button to access the OSD menu.
Select ImageControl/ Horizontal Position or Vertical
Position to adjust the horizontal or vertical position of the image.
“No Connection, Check Signal Cable” displays on screen.
Cause
Monitor video cable is disconnected.
Solution
Connect the video cable between the monitor and computer.
CAUTION: Ensure that the computer power is off while connecting the video cable.
152 Chapter 8 Troubleshooting Without Diagnostics
“Out of Range” displays on screen.
Cause
Video resolution and refresh rate are set higher than what the monitor supports.
Solution
Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect.
To enter Safe Mode in Windows 7:
1.
Restart the computer.
2.
Press and hold the F8 key as your computer restarts, before the Windows logo appears. If the Windows logo appears, you must restart the computer and try again.
3.
On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press Enter .
4.
Log on to your computer with a user account that has administrator rights.
When your computer is in safe mode, Safe Mode displays in the corners of your monitor. To exit safe mode, restart your computer and let Windows start normally.
To enter Safe Mode in Windows 8:
1.
Press the Windows logo + l to open the Settings charm.
2.
Select Change PC Settings , select General , and then under Advanced startup , click Restart now .
3.
Select Troubleshoot , select Advanced options , select
Startup Settings , and then click Restart .
4.
Use the function keys or number keys to select the safe mode option you want.
When your computer is in safe mode, Safe Mode displays in the corners of your monitor. To exit safe mode, restart your computer and let Windows start normally.
High pitched noise coming from inside a flat panel monitor.
Cause Solution
Brightness and/or contrast settings are too high.
Lower brightness and/or contrast settings.
Solving Display Problems 153
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only).
Cause Solution
Flat panel monitor’s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card.
Graphics card is not seated properly or is bad (some models).
1.
Select the monitor’s Auto-Adjustment option in the monitor’s on-screen display menu.
2.
Manually synchronize the Clock and Clock Phase onscreen display functions. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support
1.
Reseat the graphics card.
2.
Replace the graphics card.
Certain typed symbols do not appear correct.
Cause
The font you are using does not support that particular symbol.
Solution
Use the Character Map to locate and select the appropriate symbol. You can copy the symbol from the Character Map into a document.
In Windows 7, click Start , select All Programs , select
Accessories , select System Tools , and then select
Character Map .
In Windows 8, on the Start screen, type ch , and then select
Character Map from the list of applications.
154 Chapter 8 Troubleshooting Without Diagnostics
Solving Audio Problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table.
Table 8-6 Solving Audio Problems
Sound cuts in and out.
Cause
Processor resources are being used by other open applications.
Solution
Shut down all open processor-intensive applications.
Sound does not come out of the speaker or headphones.
Cause Solution
Software volume control is turned down or muted.
Audio is hidden in Computer Setup.
The external speakers are not turned on.
The audio device may be connected to the wrong jack.
External speakers plugged into the wrong audio jack on a recently installed sound card.
Headphones or devices connected to the line-out connector mute the internal speaker.
Computer is in Sleep state.
Internal speaker is disabled in Computer Setup.
The application is set to use a different audio device than speakers.
Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume.
NOTE: In Windows 8, the taskbar is available at the bottom of the Desktop screen.
Enable the audio in Computer Setup: Security >
Device Security > System Audio .
Turn on the external speakers.
Ensure that the device is connected to the correct jack on the computer. The rear audio jack output is the green receptacle.
The speakers should be plugged into the line-out jack and the headphones should be plugged into the headphone jack.
See the sound card documentation for proper speaker connection. The rear audio jack output is the green receptacle.
Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Enable the internal speaker in Computer Setup. Select
Advanced > Device Options > Internal Speaker .
Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used.
To access Device Manager in Windows 7, click Start , select
Control Panel , and then select Device Manager .
To access Device Manager in Windows 8, from the Start screen, type c , select Control Panel from the list of applications, and then select Device Manager .
Solving Audio Problems 155
Table 8-6 Solving Audio Problems (continued)
Sound does not come out of the speaker or headphones.
Cause Solution
Some applications can select which audio output device is used.
The operating system controls may be set to use a different audio device as the default output device than what is expected.
Make sure the application has selected the correct audio device.
Set the operating system to use the correct audio device.
Sound from headphones is not clear or muffled.
Cause
Headphones are plugged into the rear audio output connector. The rear audio output connector is for powered audio devices and is not designed for headphone use.
Solution
Plug the headphones into the headphone connector on the front of the computer.
Computer appears to be locked up while recording audio.
Cause Solution
The hard disk may be full.
Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.
Line-in jack is not functioning properly.
Cause
Jack has been reconfigured in the audio driver or application software.
Solution
In the audio driver or application software, reconfigure the jack or set the jack to its default value.
There is no sound or sound volume is too low.
Cause
The application is set to use a different audio device than speakers.
Solution
Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used.
To access Device Manager in Windows 7, click Start , select
Control Panel , and then select Device Manager .
To access Device Manager in Windows 8, from the Start screen, type c , select Control Panel from the list of applications, and then select Device Manager .
156 Chapter 8 Troubleshooting Without Diagnostics
Table 8-6 Solving Audio Problems (continued)
There is no sound or sound volume is too low.
Cause
Some applications can select which audio output device is used.
The operating system controls may be set to use a different audio device as the default output device than what is expected.
Solution
Make sure the application has selected the correct audio device.
Set the operating system to use the correct audio device.
Solving Printer Problems
If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table.
Table 8-7 Solving Printer Problems
Printer will not print.
Cause
Printer is not turned on and online.
The correct printer drivers for the application are not installed.
If you are on a network, you may not have made the connection to the printer.
Printer may have failed.
Solution
Turn the printer on and make sure it is online.
1.
Install the correct printer driver for the application.
2.
Try printing using the MS-DOS command:
DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver.
To run MS-DOS commands, press the Windows key + r , type cmd in the Open box, and then click OK .
Make the proper network connections to the printer.
Run printer self-test.
Printer will not turn on.
Cause
The cables may not be connected properly.
Solution
Reconnect all cables and check the power cord and electrical outlet.
Printer prints garbled information.
Cause
The correct printer driver for the application is not installed.
Solution
Install the correct printer driver for the application.
Solving Printer Problems 157
Table 8-7 Solving Printer Problems (continued)
Printer prints garbled information.
Cause
The cables may not be connected properly.
Printer memory may be overloaded.
Solution
Reconnect all cables.
Reset the printer by turning it off for one minute, then turn it back on.
Printer will not print.
Cause
The printer may be out of paper.
Solution
Check the paper tray and refill it if it is empty.
158 Chapter 8 Troubleshooting Without Diagnostics
Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.
Table 8-8 Solving Keyboard Problems
A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive.
Cause
If your computer is equipped with USB 3.0 ports, connected
USB 3.0 devices can interfere with the wireless keyboard
USB receiver.
Solution
Connect the wireless keyboard USB receiver to a USB 2.0
port that is separated from ports with USB 3.0 devices. If you still experience interference, you may have to place the connectors farther apart using an external USB hub.
Keyboard commands and typing are not recognized by the computer.
Cause Solution
Keyboard connector is not properly connected.
Program in use has stopped responding to commands.
Keyboard needs repairs.
Computer is in Sleep state.
Shut down the computer, reconnect the keyboard to the back of the computer, and then restart the computer.
Shut down your computer using the mouse and then restart the computer.
See the Worldwide Limited Warranty for terms and conditions.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Cursor will not move using the arrow keys on the keypad.
Cause Solution
The Num Lock key is on.
Press the Num Lock key. The Num Lock light should be off if you want to use the arrow keys on the keypad. You can disable or enable the Num Lock key in Computer Setup at
Advanced > Device Options .
Solving Keyboard and Mouse Problems 159
Table 8-9 Solving Mouse Problems
Mouse does not respond to movement or is too slow.
Cause
Mouse connector is not properly plugged into the back of the computer.
Solution
Shut down the computer using the keyboard.
Windows 7:
1.
Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu.
2.
Use the arrow keys to select Shut Down and then press Enter .
3.
After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart.
Program in use has stopped responding to commands.
Mouse may need cleaning.
Mouse may need repair.
Computer is in Sleep state.
Windows 8:
1.
Press the Windows logo + l to open the Settings charm.
2.
Use the arrow keys to select Power , and then press
Enter .
3.
Use the arrow keys to select Shut Down , and then press Enter .
4.
After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart.
Shut down the computer using the keyboard then restart the computer.
Remove the roller ball cover on the mouse and clean the internal components.
See the Worldwide Limited Warranty for terms and conditions.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause Solution
Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores.
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Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware
Wizard and follow the instructions that appear on the screen.
To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe.
WARNING!
When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
Table 8-10 Solving Hardware Installation Problems
A new device is not recognized as part of the system.
Cause Solution
Device is not seated or connected properly.
Cable(s) of new external device are loose or power cables are unplugged.
Power switch of new external device is not turned on.
Ensure that the device is properly and securely connected and that pins in the connector are not bent down.
Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down.
When the system advised you of changes to the configuration, you did not accept them.
Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system.
Reboot the computer and follow the instructions for accepting the changes.
A plug and play board may not automatically configure when added if the default configuration conflicts with other devices.
Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use
Computer Setup to reconfigure or disable devices to resolve the resource conflict.
To access Device Manager in Windows 7, click Start , select
Control Panel , and then select Device Manager .
To access Device Manager in Windows 8, from the Start screen, type c , select Control Panel from the list of applications, and then select Device Manager .
USB ports on the computer are disabled in Computer Setup.
Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under
Security > USB Security .
Solving Hardware Installation Problems 161
Computer will not start.
Cause
Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location.
Solution
1.
Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation.
NOTE: DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4.
2.
Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems.
3.
If you still cannot resolve the issue, contact Customer
Support.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Memory is installed incorrectly or is bad.
Solution
CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty module.
NOTE: DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause Solution
Graphics card (some models) is not seated properly or is bad, or system board is bad.
For systems with a graphics card:
1.
Reseat the graphics card. Power on the system.
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace the system board.
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Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Bad option card.
Solution
1.
Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.
2.
Once bad card is identified, remove and replace bad option card.
3.
Replace the system board.
Solving Network Problems
Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
Table 8-11 Solving Network Problems
Wake-on-LAN feature is not functioning.
Cause
S5 Maximum Power Saving feature is enabled.
S5 Wake on LAN is disabled (some models).
Wake-on-LAN is not enabled.
Solution
Disable the S5 Maximum Power Saving option in Computer
Setup. Select Power > Hardware Power Management > S5
Maximum Power Savings .
Enable the S5 Wake on LAN option in Computer Setup.
Select Advanced > Device Options > S5 Wake on LAN .
To enable Wake-on-LAN in Windows 7:
1.
Select Start > Control Panel > Network and Sharing
Center .
2.
Under Tasks , select Manage network connections .
3.
Click Local Area Connection .
4.
Click the Properties button.
5.
Click the Configure button.
6.
Click the Power Management tab, then select Allow this device to wake the computer .
To enable Wake-on-LAN in Windows 8:
1.
From the Start screen, type c , and then select Control
Panel from the list of applications.
2.
Select Network and Sharing Center , and then click the
Ethernet link next to the connection.
3.
Click the Properties button.
4.
Click the Configure button.
5.
Click the Power Management tab, then enable the appropriate Wake-on LAN option.
Solving Network Problems 163
Network driver does not detect network controller.
Cause
Network controller is disabled.
Incorrect network driver.
Solution
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system using Device Manager.
To access Device Manager in Windows 7, click Start , select Control Panel , and then select Device
Manager .
To access Device Manager in Windows 8, from the
Start screen, type c , select Control Panel from the list of applications, and then select Device Manager .
Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site.
Network status link light never flashes.
NOTE: The network status light is supposed to flash when there is network activity.
Cause Solution
No active network is detected.
Network controller is not set up properly.
Network controller is disabled.
Check cabling and network equipment for proper connection.
Check for the device status within Windows, such as Device
Manager for driver load and the Network Connections applet within Windows for link status.
To access Device Manager in Windows 7, click Start , select
Control Panel , and then select Device Manager .
To access Device Manager in Windows 8, from the Start screen, type c , select Control Panel from the list of applications, and then select Device Manager .
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system using Device Manager.
Network driver is not properly loaded.
System cannot autosense the network.
To access Device Manager in Windows 7, click Start , select Control Panel , and then select Device
Manager .
To access Device Manager in Windows 8, from the
Start screen, type c , select Control Panel from the list of applications, and then select Device Manager .
Reinstall network drivers.
Disable auto-sensing capabilities and force the system into the correct operating mode.
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Diagnostics reports a failure.
Cause
The cable is not securely connected.
The cable is attached to the incorrect connector.
There is a problem with the cable or a device at the other end of the cable.
Network controller interrupt is shared with an expansion board.
The network controller is defective.
Solution
Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
Ensure that the cable is attached to the correct connector.
Ensure that the cable and device at the other end are operating correctly.
Under the Computer Setup Advanced menu, change the resource settings for the board.
Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network.
Cause Solution
Network drivers are not loaded, or driver parameters do not match current configuration.
Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.
The network controller is not configured for this computer.
Make sure the correct network client and protocol is installed.
Select the Network and Sharing Center icon in the Control
Panel and configure the network controller.
To access Control Panel in Windows 7, click Start , and then select Control Panel .
To access Control Panel in Windows 8, from the Start screen, type c , and then select Control Panel .
Network controller stopped working when an expansion board was added to the computer.
Cause Solution
Network controller interrupt is shared with an expansion board.
The network controller requires drivers.
The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.
Under the Computer Setup Advanced menu, change the resource settings for the board.
Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.
Under the Computer Setup Advanced menu, change the resource settings for the board.
Network controller stops working without apparent cause.
Cause
The files containing the network drivers are corrupted.
Solution
Reinstall the network drivers using the Recovery Disc Set in
Windows 7 or Windows recovery tools in Windows 8.
If necessary, download the softpaq from the web (from a different computer).
Solving Network Problems 165
Table 8-11 Solving Network Problems (continued)
Network controller stops working without apparent cause.
Cause Solution
The cable is not securely connected.
The network controller is defective.
Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
Contact an authorized service provider.
New network card will not boot.
Cause
New network card may be defective or may not meet industry-standard specifications.
Solution
Install a working, industry-standard NIC, or change the boot sequence to boot from another source.
Cannot connect to network server when attempting Remote System Installation.
Cause Solution
The network controller is not configured properly.
Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the
NIC drivers for your NIC.
System setup utility reports unprogrammed EEPROM.
Cause
Unprogrammed EEPROM.
Solution
Contact an authorized service provider.
Solving Memory Problems
If you encounter memory problems, some common causes and solutions are listed in the following table.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dualchannel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), thirdparty data storage, and other management functions.
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Table 8-12 Solving Memory Problems
System will not boot or does not function properly after installing additional memory modules.
Cause Solution
A memory module is not installed in the DIMM1 or XMM1 socket.
Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly.
Ensure that a memory module is installed in the DIMM1 or
XMM1 socket on the system board. This socket must be populated with a memory module.
Replace module with the correct industry-standard device for the computer. On some models, ECC and non-ECC memory modules cannot be mixed.
Out of memory error.
Cause
You have run out of memory to run the application.
Solution
Check the application documentation to determine the memory requirements.
Memory count during POST is wrong.
Cause
The memory modules may not be installed correctly.
Integrated graphics may use system memory.
Solution
Check that the memory modules have been installed correctly and that proper modules are used.
No action required.
Insufficient memory error during operation.
Cause
Too many Terminate and Stay Resident programs (TSRs) are installed.
You have run out of memory for the application.
Solution
Delete any TSRs that you do not need.
Check the memory requirements for the application or add more memory to the computer.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause Solution
Memory is installed incorrectly or is bad.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Solving Memory Problems 167
Solving Processor Problems
If you encounter processor problems, common causes and solutions are listed in the following table.
Table 8-13 Solving Processor Problems
Poor performance is experienced.
Cause
Processor is hot.
Solution
1.
Make sure the airflow to the computer is not blocked.
2.
Make sure the fans are connected and working properly
(some fans only operate when needed).
3.
Make sure the processor heat sink is installed properly.
Power LED flashes Red three times, once every second, followed by a two second pause.
Cause Solution
Processor is not seated properly or not installed.
1.
Check to see that the processor is present.
2.
Reseat the processor.
Power LED flashes Red eleven times, once every second, followed by a two second pause.
Cause Solution
The current processor does not support a feature previously enabled on this system.
1.
Install a TXT (Trusted Execution Technology) capable processor.
2.
Disable TXT in the Computer Setup (F10) utility.
3.
Reinstall the original processor.
Solving CD-ROM and DVD Problems
If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
Table 8-14 Solving CD-ROM and DVD Problems
System will not boot from CD-ROM or DVD drive.
Cause
The device is attached to a SATA port that has been hidden in the Computer Setup utility.
Removable Media Boot is disabled in the Computer Setup utility.
Solution
Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device
Security .
Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options . Ensure
CD-ROM is enabled in Storage > Boot Order .
168 Chapter 8 Troubleshooting Without Diagnostics
Table 8-14 Solving CD-ROM and DVD Problems (continued)
System will not boot from CD-ROM or DVD drive.
Cause
Network Boot is enabled in Computer Setup.
Non-bootable CD in drive.
Boot order not correct.
Solution
Run the Computer Setup utility and disable Network Boot in
Security > Network Boot .
Try a bootable CD in the drive.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order .
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly installed device.
The device is attached to a SATA port that has been hidden in Computer Setup.
Drive responds slowly immediately after power-up.
Solution
Check cable connections.
See reconfiguration directions in the
Installation Problems on page 161 section. If the system still
does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced >
Power-On Options .
Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device
Security .
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options .
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause
Drive is not connected properly or not properly configured.
Solution
See the documentation that came with the optional device.
Movie will not play in the DVD drive.
Cause
Movie may be regionalized for a different country.
Decoder software is not installed.
Damaged media.
Movie rating locked out by parental lock.
Media installed upside down.
Solution
See the documentation that came with the DVD drive.
Install decoder software.
Replace media.
Use DVD software to remove parental lock.
Reinstall media.
Solving CD-ROM and DVD Problems 169
Cannot eject compact disc (tray-load unit).
Cause
Disc not properly seated in the drive.
Solution
Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.
Cause Solution
Media is corrupt.
Media has been inserted upside down.
The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video.
CD or DVD disc is dirty.
Windows does not detect the CD-ROM or DVD-ROM drive.
Try different media to confirm whether media is valid.
Re-insert the media with the label facing up.
Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic.
Clean CD or DVD with a CD cleaning kit, available from most computer stores.
1.
Use Device Manager to remove or uninstall the device.
To access Device Manager in Windows 7, click Start , select Control Panel , and then select Device
Manager .
To access Device Manager in Windows 8, from the
Start screen, type c , select Control Panel from the list of applications, and then select Device Manager .
2.
Restart the computer and let Windows detect the CD or
DVD driver.
Recording or copying CDs is difficult or impossible.
Cause
Wrong or poor quality media type.
Solution
1.
Try using a slower speed when recording.
2.
Verify that you are using the correct media for the drive.
3.
Try a different brand of media. Quality varies widely between manufacturers.
Solving USB Flash Drive Problems
If you encounter USB flash drive problems, common causes and solutions are listed in the following table.
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Table 8-15 Solving USB Flash Drive Problems
USB flash drive is not seen as a drive letter in Windows.
Cause
The drive letter after the last physical drive is not available.
Solution
Change the default drive letter for the flash drive in Windows.
USB flash drive not found (identified).
Cause Solution
The device is attached to a USB port that has been hidden in
Computer Setup.
Run the Computer Setup utility and enable USB ports in
Security > USB Security .
The device was not properly seated before power-up.
Ensure the device is fully inserted into the USB port before applying power to the system
System will not boot from USB flash drive.
Cause
Boot order is not correct.
Removable Media Boot is disabled in the Computer Setup utility.
Solution
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order .
Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options . Ensure
USB is enabled in Storage > Boot Order .
The computer boots to DOS after making a bootable flash drive.
Cause Solution
Flash drive is bootable.
Flash drive is defective.
Install the flash drive only after the operating system boots.
Try a different flash drive.
Solving USB Flash Drive Problems 171
Solving Front Panel Component Problems
If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table.
A USB device, headphone, or microphone is not recognized by the computer.
Cause Solution
Device is not properly connected.
The device does not have power.
The correct device driver is not installed.
The cable from the device to the computer does not work.
1.
Turn off the computer.
2.
Reconnect the device to the front of the computer and restart the computer.
If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet.
1.
Install the correct driver for the device.
2.
You might need to reboot the computer.
1.
If possible, replace the cable.
The device is not working.
2.
Restart the computer.
1.
Replace the device.
2.
Restart the computer.
USB ports on the computer are disabled in Computer Setup.
Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security > USB Security .
Solving Internet Access Problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause
Internet Service Provider (ISP) account is not set up properly.
Web browser is not set up properly.
Cable/DSL modem is not plugged in.
Cable/DSL service is not available or has been interrupted due to bad weather.
The CAT5 UTP cable is disconnected.
Solution
Verify Internet settings or contact your ISP for assistance.
Verify that the Web browser is installed and set up to work with your ISP.
Plug in cable/DSL modem. You should see a “power” LED light on the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.)
Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.)
172 Chapter 8 Troubleshooting Without Diagnostics
Unable to connect to the Internet.
Cause
IP address is not configured properly.
Solution
Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the
Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.)
Windows 7:
1.
Select Start > Control Panel .
2.
Click Internet Options .
3.
In the Browsing history section on the General tab, click the Delete button.
4.
Select the Cookies check box and click the Delete button.
Windows 8:
1.
From the Start screen, type c , and then select Control
Panel from the list of applications..
2.
Click Internet Options .
3.
In the Browsing history section on the General tab, click the Delete button.
4.
Select the Cookies check box and click the Delete button.
Cannot automatically launch Internet programs.
Cause Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the desired program.
Solving Internet Access Problems 173
Solving Software Problems
Most software problems occur as a result of the following:
● The application was not installed or configured correctly.
● There is insufficient memory available to run the application.
● There is a conflict between applications.
● Be sure that all the needed device drivers have been installed.
● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause Solution
ROM issue - POST error has occurred.
Observe the beeps and LED lights on the front of the
computer. See Appendix A, POST Error Messages on page 177
to determine possible causes.
See the Worldwide Limited Warranty for terms and conditions.
174 Chapter 8 Troubleshooting Without Diagnostics
Computer will not continue after HP logo screen displays.
Cause Solution
System files may be damaged.
In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows
Startup Repair is one of the recovery tools in the System
Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu. If the problem is severe enough that Startup Repair doesn't start on its own and you can't access the System
Recovery Options menu on your computer's hard disk, you can get to the menu and start Startup Repair by using the
Windows installation disc or a system repair disc that you created earlier.
In Windows 8, use Automatic Repair to fix problems that might prevent Windows from starting correctly.
To access Automatic Repair:
1.
Press the Windows logo + l to open the Settings charm.
2.
Select Change PC Settings , select General , and then under Advanced startup , click Restart now .
3.
Select Troubleshoot , select Advanced options , and then select Automatic Repair .
Windows starts Automatic Repair.
4.
Select the account to use to begin Automatic Repair, and type the password for the account.
Windows diagnoses the computer and attempts the repair it.
“Illegal Operation has Occurred” error message is displayed.
Cause Solution
Software being used is not Microsoft-certified for your version of Windows.
Configuration files are corrupt.
Verify that the software is certified by Microsoft for your version of Windows (see program packaging for this information).
If possible, save all data, close all programs, and restart the computer.
Solving Software Problems 175
Contacting Customer Support
For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com
.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
176 Chapter 8 Troubleshooting Without Diagnostics
9 POST Error Messages
This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10 ,
F11 , or F12 ). The default mode is POST Message Disabled.
The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection.
Quick Boot is a fast startup process that does not run all of the system level tests, such as the memory test. Full Boot runs all of the ROM-based system tests and takes longer to complete.
Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup.
NOTE: For more information on Computer Setup, see
Computer Setup (F10) Utility on page 10
.
177
POST Numeric Codes and Text Messages
This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST.
NOTE: The computer will beep once after a POST text message is displayed on the screen.
Table 9-1 Numeric Codes and Text Messages
Control panel message
101-Option ROM Checksum Error
103-System Board Failure
110-Out of Memory Space for Option ROMs
162-System Options Not Set
Description
System ROM or expansion board option
ROM checksum.
DMA or timers.
Recently added PCI expansion card contains an option ROM too large to download during POST.
Configuration incorrect.
RTC (real-time clock) battery may need to be replaced.
Recommended action
1.
Verify the correct ROM.
2.
Flash the ROM if needed.
3.
If an expansion board was recently added, remove it to see if the problem remains.
4.
Clear CMOS. (See Appendix B,
Password Security and Resetting
.)
5.
If the message disappears, there may be a problem with the expansion card.
6.
Replace the system board.
1.
Clear CMOS. (See Appendix B,
Password Security and Resetting
.)
2.
Remove expansion boards.
3.
Replace the system board.
1.
If a PCI expansion card was recently added, remove it to see if the problem remains.
2.
In Computer Setup, set Advanced >
Device Options > NIC PXE Option
ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card's option ROM.
Internal PXE option ROM is used for booting from the NIC to a PXE server.
Run Computer Setup and check the configuration in Advanced > Onboard
Devices .
Reset the date and time under Control
Panel . If the problem persists, replace the
RTC battery. See the Removal and
Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
178 Chapter 9 POST Error Messages
Table 9-1 Numeric Codes and Text Messages (continued)
Control panel message
163-Time & Date Not Set
163-Time & Date Not Set
164-MemorySize Error
164-MemorySize Error
201-Memory Error
213-Incompatible Memory Module in
Memory Socket(s) X, X, ...
214-DIMM Configuration Warning
219-ECC Memory Module Detected ECC
Modules not supported on this Platform
301-Keyboard Error
Description Recommended action
Invalid time or date in configuration memory.
RTC (real-time clock) battery may need to be replaced.
CMOS jumper may not be properly installed.
Memory amount has changed since the last boot (memory added or removed).
Memory configuration incorrect.
RAM failure.
Reset the date and time under Control
Panel (Computer Setup can also be used).
If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Check for proper placement of the CMOS jumper if applicable.
Press the F1 key to save the memory changes.
1.
Run Computer Setup or Windows utilities.
2.
Make sure the memory module(s) are installed properly.
3.
If third-party memory has been added, test using HP-only memory.
4.
Verify proper memory module type.
1.
Ensure memory modules are correctly installed.
A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset.
Populated DIMM Configuration is not optimized.
Recently added memory module(s) support
ECC memory error correction.
Keyboard failure.
2.
Verify proper memory module type.
3.
Remove and replace the identified faulty memory module(s).
4.
If the error persists after replacing memory modules, replace the system board.
1.
Verify proper memory module type.
2.
Try another memory socket.
3.
Replace DIMM with a module conforming to the SPD standard.
Rearrange the DIMMs so that each channel has the same amount of memory.
1.
If additional memory was recently added, remove it to see if the problem remains.
2.
Check product documentation for memory support information.
1.
Reconnect keyboard with computer turned off.
2.
Check connector for bent or missing pins.
3.
Ensure that none of the keys are depressed.
4.
Replace keyboard.
POST Numeric Codes and Text Messages 179
Table 9-1 Numeric Codes and Text Messages (continued)
Control panel message
303-Keyboard Controller Error
304-Keyboard or System Unit Error
501-Display Adapter Failure
510-Flash Screen Image Corrupted
511-CPU, CPUA, or CPUB Fan not
Detected
512-Chassis, Rear Chassis, or Front
Chassis Fan not Detected
513-Front Chassis fan not detected
514-CPU or Chassis Fan not Detected
515-Power Supply fan not detected
Description Recommended action
I/O board keyboard controller.
Keyboard failure.
Graphics display controller.
1.
Reconnect keyboard with computer turned off.
2.
Replace the system board.
1.
Reconnect the keyboard with computer turned off.
2.
Ensure that none of the keys are depressed.
3.
Replace the keyboard.
4.
Replace the system board.
1.
Reseat the graphics card
(if applicable).
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
.)
3.
Verify monitor is attached and turned on.
Flash Screen image has errors.
4.
Replace the graphics card (if possible).
Reflash the system ROM with the latest
BIOS image.
1.
Reseat CPU fan.
CPU fan is not connected or may have malfunctioned.
2.
Reseat fan cable.
3.
Replace CPU fan.
Chassis, rear chassis, or front chassis fan is not connected or may have malfunctioned.
1.
Reseat chassis, rear chassis, or front chassis fan.
2.
Reseat fan cable.
Front chassis fan is not connected or may have malfunctioned.
3.
Replace chassis, rear chassis, or front chassis fan.
1.
Reseat front chassis fan.
2.
Reseat fan cable.
CPU or chassis fan is not connected or may have malfunctioned.
3.
Replace front chassis fan.
1.
Reseat CPU or chassis fan.
2.
Reseat fan cable.
3.
Replace CPU or chassis fan.
Power supply fan is not connected or may have malfunctioned.
1.
Reseat power supply fan.
2.
Reseat fan cable.
3.
Replace power supply fan.
180 Chapter 9 POST Error Messages
Table 9-1 Numeric Codes and Text Messages (continued)
Control panel message Description Recommended action
601-Diskette Controller Error
605-Diskette Drive Type Error
660-Display cache is detected unreliable
912-Computer Cover Has Been Removed
Since Last System Startup
917-Front Audio Not Connected
918-Front USB Not Connected
921-Device in PCI Express slot failed to initialize
1151-Serial Port A Address Conflict
Detected
1152-Serial Port B Address Conflict
Detected
1155-Serial Port Address Conflict Detected
Diskette controller circuitry or floppy drive circuitry incorrect.
Mismatch in drive type.
Integrated graphics controller display cache is not working properly and will be disabled.
Computer cover was removed since last system startup.
Front audio harness has been detached or unseated from motherboard.
Front USB harness has been detached or unseated from motherboard.
There is an incompatibility/problem with this device and the system or PCI Express Link could not be retrained to an x1.
Both external and internal serial ports are assigned to COM1.
Both external and internal serial ports are assigned to COM2.
1.
Check and/or replace cables.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
3.
Replace diskette drive.
4.
Replace the system board.
1.
Disconnect any other diskette controller devices (tape drives).
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
Replace system board if minimal graphics degrading is an issue.
No action required.
Reconnect or replace front audio harness.
Reconnect or replace front USB harness.
Try rebooting the system. If the error reoccurs, the device may not work with this system
1.
Remove any serial port expansion cards.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
3.
Reconfigure card resources and/or run
Computer Setup or Windows utilities.
1.
Remove any serial port expansion cards.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
Both external and internal serial ports are assigned to same IRQ.
3.
Reconfigure card resources and/or run
Computer Setup or Windows utilities.
1.
Remove any serial port expansion cards.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
3.
Reconfigure card resources and/or run
Computer Setup or Windows utilities.
POST Numeric Codes and Text Messages 181
Table 9-1 Numeric Codes and Text Messages (continued)
Control panel message
1720-SMART Hard Drive Detects Imminent
Failure
1796-SATA Cabling Error
1797-SATA Drivelock is not supported in
RAID mode.
1801-Microcode Patch Error
2200-PMM Allocation Error during MEBx
Download
Description Recommended action
Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.)
1.
Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test .
2.
Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support .)
One or more SATA devices are improperly attached. For optimal performance, the
SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3.
Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode.
Processor is not supported by ROM BIOS.
3.
Back up contents and replace hard drive.
Ensure SATA connectors are used in ascending order. For one device, use SATA
0. For two devices, use SATA 0 and SATA
1. For three devices, use SATA 0, SATA 1, and SATA 2.
Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer
Setup, change Storage > Storage
Options > SATA Emulation to IDE , and select File > Save Changes and Exit .
Reenter Computer Setup and select
Security > Drivelock Security . For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled . Lastly, change Storage > Storage Options >
SATA Emulation back to RAID and select
File > Save Changes and Exit .
1.
Upgrade BIOS to proper version.
2.
Change the processor.
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the memory modules, and reboot the computer.
3.
If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer.
4.
If the error persists, replace the system board.
182 Chapter 9 POST Error Messages
Table 9-1 Numeric Codes and Text Messages (continued)
Control panel message Description Recommended action
2201-MEBx Module did not checksum correctly
2202-PMM Deallocation Error during MEBx cleanup
2203-Setup error during MEBx execution
2204-Inventory error during MEBx execution BIOS information passed to the MEBx
2205-Interface error during MEBx execution
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the memory modules, and reboot the computer.
3.
If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer.
4.
If the error persists, replace the system board.
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the memory modules, and reboot the computer.
MEBx selection or exit resulted in a setup failure.
3.
If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer.
4.
If the error persists, replace the system board.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the memory modules, and reboot the computer.
3.
If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer.
resulted in a failure.
MEBx operation experienced a hardware error during communication with ME.
4.
If the error persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version.
3.
If the error still persists, replace the system board.
POST Numeric Codes and Text Messages 183
Table 9-1 Numeric Codes and Text Messages (continued)
Control panel message Description Recommended action
2211-Memory not configured correctly for proper MEBx execution.
DIMM1 or XMM1 is not installed.
2212-USB Key Provisioning failure writing to device
USB device used for USB key provisioning will not allow BIOS to update provision file properly.
2217-ME Firmware Version request failure
2218-ME Firmware Version should be updated
Make sure there is a memory module in the black DIMM1 socket and that it is properly seated.
1.
Try a different USB key device for provisioning.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
ME firmware is not properly responding to
BIOS query for version information.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
ME firmware must be updated to match current functionality contained in the system
BIOS.
3.
If the error still persists, replace the system board.
1.
Update to the latest ME firmware version.
2.
If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
2219-USB Key Provisioning file has invalid header identifier
Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware.
3.
If the error still persists, replace the system board.
1.
Recreate the provisioning file using third party management console software.
2.
If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
Otherwise, update the ME firmware version.
2220-USB Key Provisioning file has mismatch version
Provisioning file contained on the USB key is not a valid version for the current ME firmware.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
Otherwise, update the ME firmware version.
3.
If the error still persists, replace the system board.
184 Chapter 9 POST Error Messages
Table 9-1 Numeric Codes and Text Messages (continued)
Control panel message
2230-General error during MEBx execution
2231-ME error during MEBx execution
2232-AMT error during MEBx execution
2233-HECI error during MEBx execution
2239-ME image lock failure
2240-ME image unlock failure
Invalid Electronic Serial Number
Description
Error occurred during MEBx execution which fails into the “General” grouping.
Status information displayed along with the error provides further clarity into the failure.
MEBx handles transference of information between the system BIOS and ME firmware.
Error occurred during MEBx execution which fails into “ME” grouping.
Error occurred during MEBx execution which fails into “AMT” grouping.
Error occurred during MEBx execution which fails into “MEI or HECI” grouping.
Special system configurations with reduced
ME firmware image require BIOS control of
ME firmware upgrading. A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware region.
Special system configurations with reduced
ME firmware image require BIOS control of
ME firmware upgrading. A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region.
Electronic serial number is missing.
Recommended action
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the system board.
Enter the correct serial number in Computer
Setup.
POST Numeric Codes and Text Messages 185
Table 9-1 Numeric Codes and Text Messages (continued)
Control panel message Description
Network Server Mode Active and No
Keyboard Attached
Keyboard failure while Network Server
Mode enabled.
Parity Check 2 Parity RAM failure.
Recommended action
1.
Reconnect keyboard with computer turned off.
2.
Check connector for bent or missing pins.
3.
Ensure that none of the keys are depressed.
4.
Replace keyboard.
Run Computer Setup and Diagnostic utilities.
Interpreting POST Diagnostic Front Panel LEDs and
Audible Codes
This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them.
WARNING!
When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
NOTE: If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes.
Recommended actions in the following table are listed in the order in which they should be performed.
Not all diagnostic lights and audible codes are available on all models.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes
Activity
Green Power LED On.
Green Power LED flashes every two seconds.
Beeps
None
None
Possible Cause Recommended Action
Computer on.
None
Computer in Suspend to
RAM mode (some models only) or normal Suspend mode.
None required. Press any key or move the mouse to wake the computer.
186 Chapter 9 POST Error Messages
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity Beeps Possible Cause Recommended Action
Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
2 Processor thermal protection activated:
1.
Ensure that the computer air vents are not blocked and the processor cooling fan is running.
A fan may be blocked or not turning.
OR
2.
Open hood, press power button, and see if the processor fan spins. If the processor fan is not spinning, make sure the fan's cable is plugged onto the system board header.
The heat sink/fan assembly is not properly attached to the processor.
3.
If fan is plugged in, but is not spinning, then replace heat sink/fan assembly.
4.
Contact an authorized reseller or service provider.
Processor not installed
(not an indicator of bad processor).
1.
Check to see that the processor is present.
2.
Reseat the processor.
Red Power LED flashes three times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
3
4 Power failure (power supply is overloaded).
OR
The incorrect external power supply adapter is being used on the USDT.
1.
Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board.
2.
Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs.
Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly.
3.
Replace the power supply.
4.
Replace the system board.
OR
The USDT power supply adapter must be at
135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 187
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity Beeps Possible Cause Recommended Action
Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
5
6
7
Pre-video memory error.
CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
1.
Reseat DIMMs.
2.
Replace DIMMs one at a time to isolate the faulty module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Pre-video graphics error.
For systems with a graphics card:
1.
Reseat the graphics card.
2.
Replace the graphics card.
System board failure
(ROM detected failure prior to video).
3.
Replace the system board.
For systems with integrated graphics, replace the system board.
Replace the system board.
Red Power LED flashes seven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Red Power LED flashes eight times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
8 Invalid ROM based on bad checksum.
Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
9 System powers on but is unable to boot.
1.
Reflash the system ROM with the latest
BIOS image. See the “Boot Block
Emergency Recovery Mode” section of the
Desktop Management Guide for more information.
2.
Replace the system board.
1.
Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.
Proper voltage setting depends on your region.
2.
Unplug the AC power cord from the computer, wait 30 seconds, then plug the power cord back in to the computer.
3.
Replace the system board.
4.
Replace the processor.
188 Chapter 9 POST Error Messages
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity Beeps Possible Cause Recommended Action
Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
System does not power on and LEDs are not flashing.
10
11
None
Bad option card.
The current processor does not support a feature previously enabled on this system.
System unable to power on.
1.
Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away.
2.
Once a bad card is identified, remove and replace the bad option card.
3.
Replace the system board.
1.
Install a TXT capable processor.
2.
Disable TXT in the Computer Setup (F10) utility.
3.
Reinstall the original processor.
Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, the power button is working correctly. Try the following:
1.
Check that the voltage selector (some models), located on the rear of the power supply, is set to the appropriate voltage.
Proper voltage setting depends on your region.
2.
Replace the system board.
OR
Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then:
1.
Check that the unit is plugged into a working AC outlet.
2.
Open hood and check that the power button harness is properly connected to the system board.
3.
Check that both power supply cables are properly connected to the system board.
4.
Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. If the problem persists, replace the system board.
5.
If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power supply.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 189
10 Password Security and Resetting
CMOS
This computer supports security password features, which can be established through the Computer
Setup Utilities menu.
This computer supports two security password features that are established through the Computer
Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup. When you establish only a power-on password, the power-on password is required to access Computer
Setup and any other information on the computer. When you establish both passwords, only the setup password will give you access to Computer Setup.
When both passwords are set, the setup password can also be used in place of the power-on password as an override to log in to the computer. This is a useful feature for a network administrator.
If you forget the password for the computer, you can clear that password so you can gain access to the information on the computer by resetting the password jumper.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See
Computer Setup (F10) Utility on page 10 for information on
backing up the CMOS settings.
190 Chapter 10 Password Security and Resetting CMOS
Resetting the Password Jumper
CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on password, the computer is inaccessible and can no longer be used.
Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board.
If you lose or forget the password, the system board must be replaced. This scenario is not covered under warranty.
To prevent the computer from becoming permanently unusable, record your configured setup password or power-on password in a safe place away from your computer. Without these passwords, the computer cannot be unlocked.
To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps:
1.
Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet.
2.
With the power cord disconnected, press the power button again to drain the system of any residual power.
WARNING!
To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information.
3.
Remove the computer cover or access panel.
4.
Locate the header and jumper.
NOTE: The password jumper is green so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts &
Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support .
5.
Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.
6.
Replace the computer cover or access panel.
7.
Reconnect the external equipment.
8.
Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features.
9.
To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8. Establish the new passwords in Computer Setup.
Resetting the Password Jumper 191
Clearing and Resetting the CMOS
The computer’s configuration memory (CMOS) stores information about the computer’s configuration.
The CMOS button resets CMOS but does not clear the power-on and setup passwords.
Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management
Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl + P during POST.
1.
Turn off the computer and any external devices, and disconnect the power cord from the power outlet.
2.
Disconnect the keyboard, monitor, and any other external equipment connected to the computer.
WARNING!
To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information.
3.
Remove the computer cover or access panel.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are
192 Chapter 10 Password Security and Resetting CMOS
4.
Locate, press, and hold the CMOS button in for five seconds.
NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected.
Figure 10-1 CMOS button
NOTE: For assistance locating the CMOS button and other system board components, see the
Illustrated Parts & Service Map (IPSM).
5.
Replace the computer cover or access panel.
6.
Reconnect the external devices.
7.
Plug in the computer and turn on power.
NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time.
For instructions on Computer Setup, see Computer Setup (F10) Utility on page 10 .
Clearing and Resetting the CMOS 193
11 HP PC Hardware Diagnostics
To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system.
Why run HP PC Hardware Diagnostics – UEFI
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
● Isolate true hardware failures : The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components.
● Failure ID : When a failure is detected that requires hardware replacement, a 24-digit Failure ID is generated. This ID can then be provided to the call agent, who will either schedule support or provide replacement parts.
How to access and run HP PC Hardware Diagnostics -
UEFI
To access the UEFI diagnostics:
1.
Restart or turn on the computer and press Esc repeatedly until the BIOS boot menu appears.
2.
Press F2 or select Diagnostics (F2) .
194 Chapter 11 HP PC Hardware Diagnostics
After pressing F2 , the BIOS sequentially searches three places for the system diagnostics: a.
First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in
Downloading HP PC Hardware Diagnostics to a USB device on page 195 ).
b.
Second – the hard disk drive.
c.
Third – in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected.
Downloading HP PC Hardware Diagnostics to a USB device
1.
Go to http://www.hp.com
.
2.
Click the Support & Drivers link.
3.
Select the Drivers & Software tab.
4.
Enter the product name in the text box and click Search .
5.
Select your specific computer model.
6.
Select your operating system.
7.
In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information.
- or -
Click the Download button and select Run . The download includes instructions (in English) on how to install the tools on the USB device.
NOTE: HP diagnostic solutions are developed to test components typically included on HP products. They may not diagnose all third-party accessories that can be added to the system.
Downloading HP PC Hardware Diagnostics to a USB device 195
12 Backup and Recovery
Restoring and recovering in Windows 7
To protect from loss or damage, back up your personal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files.
To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.
If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support.
To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP .
System Restore
If you have a problem that might be due to software that you installed on your computer, use System
Restore to return the computer to a previous restore point. You can also set restore points manually.
NOTE: Always use this System Restore procedure before you use the System Recovery feature.
NOTE: Some features might not be available on systems that are shipped without a Windows operating system.
To start System Restore:
1.
Close all open programs.
2.
Click the Start button, right-click Computer , and then click Properties .
3.
Click System protection , System Restore , click Next , and then follow the on-screen instructions.
To add restore points manually:
1.
Close all open programs.
2.
Click the Start button, right-click Computer , click Properties , and then click System protection .
3.
Under Protection Settings , select the disk for which you want to create a restore point.
4.
Click Create , and then follow the on-screen instructions.
System Recovery
WARNING!
This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery.
196 Chapter 12 Backup and Recovery
System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase.
NOTE: Always use the System Restore procedure before you use the System Recovery program.
See
.
NOTE: Some features might not be available on systems that are shipped without a Windows operating system.
You must choose one of the following methods to perform a System Recovery:
● Recovery image — Run System Recovery from a recovery image stored on your hard disk drive.
The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see
System Recovery when Windows is responding on page 197 or
System Recovery when Windows is not responding on page 198
.
● Recovery media — Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately. To create recovery media, see
System recovery using recovery media on page 198 .
System Recovery when Windows is responding
CAUTION: System Recovery deletes all data and programs you created or installed. Before you begin, back up any important data to a CD or DVD or to a USB flash drive.
NOTE: In some cases, you must use recovery media for this procedure. To create this media, follow the instructions in
Creating recovery media on page 199 .
If the computer is working and Windows 7 is responding, use these steps to perform a System
Recovery.
1.
Turn off the computer.
2.
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
3.
Turn on the computer.
4.
When Windows has loaded, click the Start button, click All Programs , click Security and
Protection , click Recovery Manager , and then click Recovery Manager . If prompted, click Yes to allow the program to continue.
5.
Under I need help immediately , click System Recovery .
6.
Select Yes , and then click Next . Your computer restarts.
NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media that you have created. Insert the first disc or the USB flash drive, select Yes , and then click Next to restart the computer. If you are using discs, insert the next disc when prompted.
7.
When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help immediately , click System Recovery . If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended) , and then click Next .
Otherwise, select Recover without backing up your files , and then click Next .
Restoring and recovering in Windows 7 197
8.
System Recovery begins. After System Recovery is complete, click Finish to restart the computer.
9.
When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on.
System Recovery when Windows is not responding
CAUTION: System Recovery deletes all data and programs you created or installed.
If Windows is not responding, but the computer is working, follow these steps to perform a System
Recovery.
1.
Turn off the computer. If necessary, press and hold the power button until the computer turns off.
2.
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.
3.
Press the power button to turn on the computer.
4.
As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the
Windows is Loading Files… message appears on the screen.
5.
Under I need help immediately , click System Recovery .
6.
If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended) , and then click Next . Otherwise, select Recover without backing up your files , and then click Next .
7.
System Recovery begins. After System Recovery is complete, click Finish to restart the computer.
8.
When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on.
System recovery using recovery media
You should create a set of recovery media, either a set of DVDs or a USB flash drive, from the recovery image stored on your hard disk drive. This image contains the operating system and software program files that were originally installed on your computer at the factory. You can create only one set of recovery media for your computer, and the media can be used only with this computer. Store the recovery media in a safe place.
NOTE: Some features might not be available on systems that are shipped without a Windows operating system.
● To create recovery discs, your computer must have a DVD writer, and you must use only highquality blank DVD+R or DVD-R discs.
NOTE: You cannot use DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-
R DL discs to create recovery discs.
● You have the option of creating a recovery USB flash drive instead, using a high-quality USB drive.
198 Chapter 12 Backup and Recovery
● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again.
● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6
DVDs). The Recovery Media Creation program tells you the specific number of blank discs needed to make the set. If you are using a USB flash drive, the program will tell you the size of the drive required to store all the data (minimum of 8 GB).
NOTE: The process of creating recovery media is lengthy. You can quit the process at any time. The next time you initiate the process, it resumes where it left off.
Creating recovery media
To create recovery discs:
1.
Close all open programs.
2.
Click the Start button, click All Programs , click Security and Protection , and then click HP
Recovery Media Creation . If prompted, click Yes to allow the program to continue.
3.
Click Create recovery media using blank DVD(s) , and then click Next .
4.
Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1,
Recovery 2), and then store the discs in a secure place.
To create a recovery USB flash drive:
NOTE: You must use a flash drive with a capacity of at least 8 GB.
1.
Close all open programs.
2.
Insert the USB flash drive into a USB port on the computer.
3.
Click the Start button, click All Programs , click Security and Protection , and then click
Recovery Media Creation .
4.
Click Create recovery media with a USB flash drive , and then click Next .
5.
Select the USB flash drive from the list of media. The program will let you know how much storage is required to create the recovery drive. If the USB flash drive does not have enough storage capacity, it will appear grayed out, and you must replace it with a larger USB flash drive.
Click Next .
NOTE: Recovery Media Creation formats the flash drive, deleting any files on it.
6.
Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in a secure place.
NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a media card and you may not be able to run system recovery.
Restoring and recovering in Windows 7 199
Using recovery media
CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive.
To create recovery media, see
System recovery using recovery media on page 198 .
To perform a System Recovery using recovery media:
1.
If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port.
2.
If the computer is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off.
or
Click the Start button, and then click Shut Down .
3.
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
4.
Press the power button to turn on the computer.
5.
Press Esc as the computer is powering on to see the startup menu. Use the arrow keys to select the boot menu and press Enter . Use the arrow keys to select the location where the recovery media is inserted (USB or DVD). Press Enter to boot from that device.
6.
If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select
Media . On the Welcome screen, under I need help immediately , click Factory Reset .
7.
If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended) , and then click Next . Otherwise, select Recover without backing up your files , and then click Next .
8.
If you are prompted to insert the next recovery disc, do so.
9.
When Recovery Manager is finished, remove the recovery disc or the recovery USB flash drive from the system.
10.
Click Finish to restart the computer.
200 Chapter 12 Backup and Recovery
Backup and recovery in Windows 8
To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive, create system repair media, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore , click Settings , and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h , and then select Help and Support .
In case of system instability, HP recommends that you print the recovery procedures and save them for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. From the Start screen, type h , and then select Help and Support .
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair media is used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
Type backup on the Start screen, click Settings , and then select Save backup copies of your files with File History .
You can back up your information to an optional external hard drive, or a network drive.
Note the following when backing up:
● Store personal files in the Documents library, and back it up regularly.
● Back up templates that are stored in their associated programs.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences.
To create a backup using Backup and Restore:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1.
From the Start screen, type backup , click Settings , and then select from the list of displayed options.
2.
Follow the on-screen instructions to set up your backup, create a system image, or create system repair media.
Backup and recovery in Windows 8 201
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.
● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created, you must purchase Windows 8 operating system media to reboot the computer and repair the operating system. For additional information, see
Using Windows 8 operating system media (purchased separately) on page 203
.
Using the Windows recovery tools
To recover information you previously backed up:
▲ From the Start screen, type h , and then select Help and Support .
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. For additional information go to Help and Support. From the Start screen, type h , and then select Help and Support .
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition and the Windows partition:
From the Start screen, type e , and then click Windows Explorer .
– or –
From the Start screen, type c , and then select Computer .
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover your operating system and programs using the Windows 8 operating system media and the
Driver Recovery media (both purchased separately). For additional information, see
Windows 8 operating system media (purchased separately) on page 203
.
3.
If the Windows partition and the HP Recovery partition are listed, restart the computer after
Windows has loaded, and then press and hold Shift while clicking Restart .
NOTE: If the computer fails to boot to Windows after several attempts, the system will boot to the Windows Recovery Environment by default.
4.
Select Troubleshoot , select Advanced Options , and then select Automatic Repair .
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. From the Start screen, type h , and then select Help and
Support .
202 Chapter 12 Backup and Recovery
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11 :
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: From the Start screen, type C , and then select Computer .
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media, and the Driver Recovery media (both purchased separately). For additional information, see
Using Windows 8 operating system media (purchased separately) on page 203 .
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the company logo is displayed. The computer Startup Menu displays.
4.
Press f11 to select the System Recovery option.
5.
Follow the on-screen instructions.
Using Windows 8 operating system media (purchased separately)
To order Windows 8 operating system media, go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions. You can also order the media by calling support.
CAUTION: Using Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using Windows 8 operating system media:
NOTE: This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then follow the instructions provided with the Windows 8 operating system media to install the operating system.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
After the repair is completed:
1.
Remove the Windows 8 operating system media, and then insert the Driver Recovery media.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Backup and recovery in Windows 8 203
A Battery Replacement
The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery.
WARNING!
The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury:
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 60°C (140ºF).
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Replace the battery only with the HP spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.
When the battery is removed or replaced, the CMOS settings will be cleared.
Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/ recycle .
1.
Remove/disengage any security devices that prohibit opening the computer.
2.
Remove all removable media, such as compact discs or USB flash drives, from the computer.
3.
Turn off the computer properly through the operating system, then turn off any external devices.
4.
Disconnect the power cord from the power outlet and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer.
5.
Remove the computer access panel.
6.
Locate the battery and battery holder on the system board.
NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery.
204 Appendix A Battery Replacement
7.
Depending on the type of battery holder on the system board, complete the following instructions to replace the battery.
Type 1 a.
Lift the battery out of its holder.
Figure A-1 Removing a Coin Cell Battery (Type 1) b.
Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.
Type 2 a.
To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1).
b.
To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2).
Figure A-2 Removing and Replacing a Coin Cell Battery (Type 2)
Type 3 a.
Pull back on the clip (1) that is holding the battery in place, and remove the battery (2).
205
b.
Insert the new battery and position the clip back into place.
Figure A-3 Removing a Coin Cell Battery (Type 3)
NOTE: After the battery has been replaced, use the following steps to complete this procedure.
8.
Replace the computer access panel.
9.
Plug in the computer and turn on power to the computer.
10.
Reset the date and time, your passwords, and any special system setups using Computer
Setup.
11.
Lock any security devices that were disengaged when the computer access panel was removed.
206 Appendix A Battery Replacement
B Removing and Replacing a Removable
3.5-inch SATA Hard Drive
Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch internal drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the carrier:
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
1.
Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure.
2.
Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2) .
Figure B-1 Removing the Carrier Cover
207
3.
Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2) .
Figure B-2 Removing the Thermal Sensor
4.
Remove the four screws from the bottom of the hard drive carrier.
Figure B-3 Removing the Security Screws
208 Appendix B Removing and Replacing a Removable 3.5-inch SATA Hard Drive
5.
Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
Figure B-4 Removing the Hard Drive
6.
Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board.
Figure B-5 Replacing the Hard Drive
209
7.
Replace the four screws in the bottom of the carrier to hold the drive securely in place.
Figure B-6 Replacing the Security Screws
8.
Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2) .
Figure B-7 Replacing the Thermal Sensor
210 Appendix B Removing and Replacing a Removable 3.5-inch SATA Hard Drive
9.
Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2) .
Figure B-8 Replacing the Carrier Cover
10.
Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided.
NOTE: The carrier must be locked for power to be supplied to the hard drive.
211
C Unlocking the Smart Cover Lock
NOTE: The Smart Cover Lock is an optional feature included on some models only.
The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the
Smart Cover Lock in the unlocked position. For more information about locking the Smart Cover Lock, refer to the Desktop Management Guide .
Smart Cover FailSafe Key
If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will need a Smart Cover FailSafe Key to open the computer cover. You will need the key to access the internal computer components in any of the following circumstances:
● Power outage
● Startup failure
● PC component (for example, processor or power supply) failure
● Forgotten password
NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it.
To obtain a FailSafe Key:
● Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrenchstyle key or PN 166527-002 for the screwdriver bit key.
● Refer to the HP Web site ( http://www.hp.com
) for ordering information.
● Call the appropriate number listed in the warranty or in the Support Telephone Numbers guide.
212 Appendix C Unlocking the Smart Cover Lock
Using the Smart Cover FailSafe Key to Remove the Smart
Cover Lock
To open the access panel with the Smart Cover Lock engaged:
1.
Prepare the computer for disassembly.
2.
Use the Smart Cover FailSafe Key to remove the two tamper-proof screws that secure the Smart
Cover Lock to the chassis.
Figure C-1 Removing the Smart Cover Lock Screws from the Convertible Minitower
Figure C-2 Removing the Smart Cover Lock Screws from the Microtower
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock 213
Figure C-3 Removing the Smart Cover Lock Screws from the Small Form Factor
You can now remove the access panel.
To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws.
214 Appendix C Unlocking the Smart Cover Lock
D Power Cord Set Requirements
The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts
AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use the computer.
General Requirements
The requirements listed below are applicable to all countries:
1.
The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed.
2.
The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system.
3.
The diameter of the wire must be a minimum of 0.75 mm
2
or 18AWG, and the length of the cord must be between 1.8 m (6 feet) and 3.6 m (12 feet).
The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product.
WARNING!
Do not operate this product with a damaged power cord set. If the power cord set is damaged in any manner, replace it immediately.
Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
General Requirements 215
Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Country
Australia (1)
Austria (1)
Belgium (1)
Accrediting Agency
EANSW
OVE
CEBC
Country
Japan (3)
Norway (1)
Sweden (1)
Accrediting Agency
IMQ
METI
NEMKO
Canada (2)
Denmark (1)
Finland (1)
CSA
DEMKO
SETI United Kingdom (1)
SEMKO
SEV
BSI
France (1)
Germany (1)
UTE
VDE
United States (2) UL
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm
2
conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
2.
The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
3.
Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm
2
conductor size. Wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
216 Appendix D Power Cord Set Requirements
E Specifications
MT Specifications
Table E-1 Specifications
Chassis
Height
Width
Depth
Relative Humidity (noncondensing)
Operating
14.9 in
7.0 in
17.0 in
Approximate Weight
Weight Supported (maximum distributed load in desktop position)
Temperature Range
20.5 lb
77 lb
9.3 kg
35 kg
Operating
Nonoperating
50° to 95°F
-22° to 140°F
10° to 35°C
-30° to 60°C
NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight. Maximum rate of change is 10° C/Hr. The upper limit may be limited by the type and number of options installed.
10-90%
5-95%
37.7 cm
17.7 cm
43.1 cm
10-90%
5-95% Nonoperating (38.7°C max wet bulb)
Maximum Altitude (unpressurized)
Operating 10,000 ft
30,000 ft Nonoperating
Power Supply
3048 m
9144 m
Operating Voltage Range 90-264 VAC
Rated Line Frequency
100-240 VAC
50-60 Hz
Operating Line Frequency 47-63 Hz
MT Specifications 217
Table E-1 Specifications (continued)
Standard Efficiency
High Efficiency
320W
320W active PFC; 87/90/87% efficient at
20/50/100% load
1
Rated Input Current 5.5A
This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
218 Appendix E Specifications
SFF Specifications
Table E-2 Specifications
Chassis (in the desktop position)
Height
Width
4.0 in
13.3 in
14.9 in
10.0 cm
33.8 cm
37.9 cm Depth
Approximate Weight
Weight Supported (maximum distributed load in desktop position)
Temperature Range
16.7 lb
77 lb
7.6 kg
35 kg
Operating
Nonoperating
50° to 95°F
-22° to 140°F
10° to 35°C
-30° to 60°C
NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight. Maximum rate of change is 10° C/Hr. The upper limit may be limited by the type and number of options installed.
Relative Humidity (noncondensing)
Operating 10-90%
5-95% Nonoperating (38.7°C max wet bulb)
Maximum Altitude (unpressurized)
10-90%
5-95%
10,000 ft 3048 m Operating
Nonoperating
Power Supply
30,000 ft 9144 m
90-264 VAC Operating Voltage Range
100-240 VAC
50-60 Hz Rated Line Frequency
Operating Line Frequency
Standard Efficiency
47-63 Hz
240W active PFC
High Efficiency 240W active PFC; 87/90/87% efficient at
20/50/100% load
1
Rated Input Current 4A
This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
SFF Specifications 219
Index
Symbols/Numerics
2.5-in drive adapter, spare part
A access panel
SFF removal and
access panel, MT
access panel, SFF
adapter, DisplayPort to DVI
adapter, DisplayPort to DVI (not illustrated)
adapter, DisplayPort to HDMI
adapter, DisplayPort to HDMI (not illustrated)
adapter, DisplayPort to VGA
adapter, DisplayPort to VGA (not illustrated)
antenna, spare part number 29,
B
battery
bezel blank
booting options
C
cable pinouts
card reader, spare part number
cautions
keyboard cleaning 49 keyboard keys 49
chassis fan, MT
chassis fan, SFF
chassis stand
clamp lock, spare part number
cleaning
CMOS
computer
country power cord set
D
DIMMs. See memory disassembly preparation
DisplayPort cable
DisplayPort cable (not illustrated)
DMS-59 to dual VGA cable
DMS-59 to dual VGA cable (not illustrated)
drives
E
electrostatic discharge (ESD) 45
error
220 Index
eSATA port (expansion), spare
eSATA port assembly, spare part
expansion card
expansion slot cover
external USB webcam, spare part
F
fan
fan duct
SFF removal and
fan duct, SFF
fan with guard, MT
fan, MT
fan, SFF
fan/baffle assembly
MT removal and replacement
FireWire card, spare part
front bezel
SFF removal and
front bezel, MT
front bezel, SFF
front fan
SFF removal and
front fan assembly
front I/O and power switch assembly
front I/O assembly
front I/O assembly, MT
front I/O assembly, SFF
Front I/O cable and power switch assembly, SFF
front I/O, power switch assembly
SFF removal and
front panel components
front USB panel
MT removal and replacement
G
graphics card, spare part
grommet (hard drive isolation),
guide screws
H hard drive
hardware installation problems
heat sink
MT removal and replacement
SFF removal and
heat sink, MT
heat sink, SFF
hood sensor
SFF removal and
HP Business Digital Headset,
I installing
K keyboard
Index 221
L
LEDs
blinking power 186 blinking PS/2 keyboard 186
locks
M media card reader
Media Card Reader problems
memory
memory module
memory modules
mouse
MT access panel, spare part
fan with guard, spare part
fan/baffle assembly removal
front bezel, spare part
front I/O assembly, spare part
front USB panel removal and
heat sink removal and
heat sink, spare part number
power supply removal and
power supply, spare part
power switch/LED assembly
power switch/LED assembly,
preparation for disassembly
processor removal and
rear chassis fan removal and
SATA hard drive cable, spare
SATA optical drive cable, spare
speaker removal and
speaker, spare part number
system board removal and
system board, spare part
N
O
optical drive
P password
clearing 190 power-on 190 setup 190
power cord set requirements
power supply
MT removal and replacement
SFF removal and
power supply, MT
power supply, SFF
power switch/LED assembly
MT removal and replacement
power switch/LED assembly, MT
printer port (expansion), spare part
printer port, PCI card
printer port, spare part number
problems
222 Index
processor
MT removal and replacement
SFF removal and
R rear chassis fan
MT removal and replacement
rear panel components
removal and replacement
MT power switch/LED
SFF front I/O, power switch
removing
resetting
rubber foot
S
safety precautions
SATA connectors on system board
52 data cable pinouts 52 hard drive characteristics 52
SATA cable, SFF
SATA drive cable, SFF
SATA hard drive cable, MT
SATA optical drive cable, MT
security
serial port (expansion), spare part
serial port, spare part number 29,
SFF access panel, spare part
chassis fan, spare part
fan duct removal and
fan duct, spare part number
front bezel removal and
front bezel, spare part
front fan removal and
front I/O assembly, spare part
Front I/O cable and power switch assembly, spare part
front I/O, power switch assembly removal and
heat sink removal and
heat sink, spare part number
hood sensor removal and
power supply removal and
power supply, spare part
preparation for disassembly
processor removal and
SATA cable, spare part
SATA drive cable, spare part
solenoid lock, spare part
speaker removal and
speaker, spare part number
Index 223
system board removal and
system board, spare part
software
solenoid lock
solenoid lock, SFF
solid-state drive, spare part
spare part number
speaker
MT removal and replacement
SFF removal and
speaker, MT
speaker, SFF
specifications
system board
MT removal and replacement
SFF removal and
system board connections
system board, MT
system board, SFF
T tamper-proof screws
U
USB powered speakers, spare part
V
W
Windows 8 operating system
224 Index
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