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HP Pavilion m6 Entertainment PC
Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft,
Windows, and Windows Vista are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: May 2012
Document Part Number: 683555-001
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
Electrostatic discharge damage .................................................................. 42
v
vi
Packaging and transporting guidelines ........................................ 44
When to create restore points .................................................................. 112
Restore to a previous date and time .......................................................... 113
vii
viii
1 Product description
Category
Product Name
Processors
Description
HP Pavilion m6 Entertainment PC
●
AMD A10-4600M 2.30-GHz processor
(turbo up to 3.20-GHz; 1600-MHz, 4.0-
MB L2 cache, quad core, 35 W)
●
AMD A8-4500M 1.90-GHz processor
(turbo up to 2.80-GHz; 1600-MHz, 4.0-
MB L2 cache, quad core, 35 W)
●
AMD A6-4400M 2.70-GHz processor
(turbo up to 3.20-GHz; 1600-MHz, 1.0-
MB L2 cache, dual core, 35 W)
Computer model equipped with
AMD processor
√
√
Computer model equipped with
Intel processor
√
1
Category
Chipset
Description
●
●
Intel® Core® i7-3612QM 2.10-GHz processor (turbo up to 3.10-GHz; 1600-
MHz, 6.0-MB L3 cache, quad core,
35 W)
Intel Core i7-3520M 2.90-GHz processor (turbo up to 3.60-GHz; 1600-
MHz, 4.0-MB L3 cache, dual core,
35 W)
●
Intel Core i5-3360M 2.80-GHz processor (turbo up to 3.50-GHz; 1600-
MHz, 3.0-MB L3 cache, dual core,
35 W)
●
Intel Core i5-3320M 2.60-GHz processor (turbo up to 3.30GHz; 1600-
MHz, 3.0-MB L3 cache, dual core,
35 W)
●
Intel Core i5-3210M 2.50-GHz processor (turbo up to 3.10-GHz; 1600-
MHz, 3.0-MB L3 cache, dual core,
35 W)
●
Intel Core i3-3110M 2.40-GHz processor (1333-MHz, 4.0-MB L3 cache, dual core, 35 W)
●
Intel Core i3-2370M 2.40-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core, 35 W)
●
Intel Core i3-2350M 2.30-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core, 35 W)
AMD A70M fusion controller hub (FCH)
Intel HM77 Express Chipset
Computer model equipped with
AMD processor
√
Computer model equipped with
Intel processor
√
√
2 Chapter 1 Product description
Category
Graphics
Description
Switchable discrete graphics: AMD
Radeon™ HD 7670M with 2048-MB of dedicated video memory (128-MB × 16 DDR3
900-MHz × 8 pcs)
Internal graphics:
●
Universal memory architecture (UMA) with shared video memory
●
AMD Radeon HD 7660G graphics on computer models equipped with an AMD
A10-4600M processor
●
AMD Radeon HD 7640G graphics on computer models equipped with an AMD
A8-4500M processor
●
AMD Radeon HD 7520G graphics on computer models equipped with an AMD
A6-4400M processor
Computer model equipped with
AMD processor
√
Support for HD decode, HDMI, and DX11
Switchable discrete graphics:
●
AMD Radeon HD 7670M with 2048-MB of dedicated video memory (128-MB×16
DDR3 @ 900-MHz × 8 pieces), 128-bit
M2 package
●
AMD Radeon HD 7670M with 1024-MB of dedicated video memory (64-MB×16
DDR3 @ 900-MHz × 8 pieces), 128-bit
M2 package
Internal graphics:
●
UMA with shared video memory
●
Intel HD Graphics 4000 on computer models equipped with an Intel Core i7,
Intel Core i5, or Intel Core i3-3110M processor
●
Intel HD Graphics 3000 (GT2) on computer models equipped with an Intel
Intel Core i3-2370M or Intel Core i3-2350M processor
Support for HD decode, HDMI, and DX11 on all computer models
Support for PX 5.0 on computer models equipped with a graphics subsystem with discrete memory
Computer model equipped with
Intel processor
√
3
Category
Panel
Memory
Description
15.6-in, white light-emitting diode (WLED),
SVA, HD, slim (3.2-mm), BrightView
(1366×768) display; typical brightness: 200 nits
All display assemblies include one or two wireless local area network (WLAN) antenna cables
Supports low voltage differential signalling (LVDS)
Two customer-accessible/upgradable memory module slots
DDR3-1600-MHz dual channel support on computer models equipped with an AMD processor or an Intel Core i7, Intel Core i5, or
Intel Core i3-3110M processor
DDR3-1333-MHz dual channel support
(DDR3-1600 downgrade to DDR3-1333) on computer models equipped with an Intel Intel
Core i3-2370M or Intel Core i3-2350M processor
Supports 8192-MB of system RAM in the following configurations:
●
16384-MB (8192-MB×2; not supported on computer models equipped with a 32bit operating system or with Windows
Home Basic)
●
12288-MB (8192-MB+4096-MB; not supported on computer models equipped with a 32-bit operating system or with
Windows Home Basic)
●
8192-MB (8192-MB×1 or 4096×2; not supported on computer models equipped with a 32-bit operating system)
●
6144-MB (4096-MB+2048-MB; not supported on computer models equipped with a 32-bit operating system)
●
4096-MB (4096-MB×1 or 2048-MB×2)
●
2048-MB (2048×1)
Computer model equipped with
AMD processor
√
Computer model equipped with
Intel processor
√
√ √
4 Chapter 1 Product description
Category
Hard drive
Solid-state drive
Optical drive
Audio and video
Description
Supports 6.35-cm (2.5-in) hard drives in 9.5mm (.37-in) and 7.0-mm (.28-in) thicknesses
(all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●
1-TB, 5400-rpm, 9.5-mm (not supported on computer models equipped with
Windows 7 Starter, 32-bit operating system)
●
750-GB, 7200-rpm and 5400-rpm, 9.5mm (not supported on computer models equipped with Windows 7 Starter, 32-bit operating system)
●
640-GB, 5400-rpm, 9.5-mm (not supported on computer models equipped with Windows 7 Starter, 32-bit operating system)
●
500-GB, 7200-rpm and 5400-rpm, 9.5mm
●
320-GB, 7200-rpm and 5400-rpm, 9.5and 7.0-mm
32-GB mSATA
Fixed
Computer model equipped with
AMD processor
√
√
Serial ATA
12.7-mm tray load, 9.5-mm thickness
Supports DVD±RW Double-Layer with
SuperMulti Drive
Supports zero power optical drive
Two speakers and subwoofer
HD Beats audio
Supports Microsoft premium requirements
HP TrueVision HD camera (fixed, no tilt with activity LED; 1280×720 by 30 frames per second)
Two dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-suppresion software
√
√
√
√
√
Computer model equipped with
Intel processor
√
√
√
√
√
√
√
√
5
6 Chapter 1 Product description
Category
Ports
●
●
●
●
Description
●
Combination audio-out (stereo headphone)/audio-in (mono microphone)
Computer model equipped with
AMD processor
√
●
HDMI v1.4 supporting: up to
1920×1200 @ 60Hz
HP Smart AC adapter
●
RJ-45 (Ethernet Gigabit support with
LED indicators)
USB 3.0 ports on computer: 2 on left side, 1 on right side
●
USB 2.0 ports on computer: 1 on right side
●
◦
◦
◦
USB port allocation:
◦
One for the computer
One for the fingerprint reader
One for the MiniCard
One for the webcam/microphone module
●
●
VGA (Dsub 15 pin) supporting:
1920×1600 external resolution @ 60
Hz, hot plug and unplug and autodetection for correct output to wideaspect vs. standard aspect video
Combination audio-out (stereo headphone)/audio-in (mono microphone)
●
HDMI v1.4 supporting: up to
1920×1200 @ 60Hz
HP Smart AC adapter
RJ-45 (Ethernet Gigabit support with
LED indicators)
●
USB 3.0 ports on computer: 2 on left side, 1 on right side
●
USB 2.0 ports on computer: 1 on right side
●
◦
USB port allocation:
◦
One for the computer
One for the fingerprint reader
Computer model equipped with
Intel processor
√
7
Category
Keyboard/pointing devices
Power requirements
Security
Description
◦
◦
One for the MiniCard
One for the webcam/microphone module
●
VGA (Dsub 15 pin) supporting:
2048×1536 external resolution @ 75
Hz, hot plug and unplug and autodetection for correct output to wideaspect vs. standard aspect video
Full-size (15.6-in.), duracoat, island-style keyboard with numeric keypad
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom as default
Taps enabled by default
Support for TouchPad with image sensor
Supports the following HP Smart AC adapters:
●
90-W HP Smart AC adapter (PFC, RC, V,
3-wire)
●
65-W HP Smart AC adapter (non-PFC, 3wire)
●
90-W HP Smart AC adapter (PFC, RC, V,
EM, 3-wire)
●
65-W HP Smart AC adapter (RC, V, EM,
3-wire)
●
65-W HP Smart AC adapter (RC, V, 3wire)
Supports the following batteries:
●
9-cell, 100-Wh, 3.00-Ah, Li-ion battery
●
6-cell, 62-Wh, 2.80-Ah, Li-ion battery
Supports security cable lock
Supports fingerprint reader with Digital
Persona software
Computer model equipped with
AMD processor
Computer model equipped with
Intel processor
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Supports Intel AT-p Ready
√ √
√
8 Chapter 1 Product description
Category
Operating system
Serviceability
Description
Preinstalled:
●
Windows® 7 Home Basic, 64-bit
●
Windows 7 Home Premium, 64-bit
●
Windows 7 Professional, 64-bit
End user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Memory module
●
Optical drive
●
WLAN module
Computer model equipped with
AMD processor
√
Computer model equipped with
Intel processor
√
√ √
9
2 External component identification
Finding your hardware and software information
▲
Select Start > Computer.
A list displays all the devices installed in your computer, including hard drive, optical drives, or a secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.
Display
Item
(1)
(2)
Component
Internal microphones (2)
Webcam light
10 Chapter 2 External component identification
Description
Record sound.
On: The webcam is in use.
Item
(3)
Component
HP TrueVision HD webcam
Description
Records video, captures still photographs, and allows video conferences and online chat by means of streaming video.
(4)
WLAN antennas (2)*
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
Send and receive wireless signals to communicate with WLANs.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the
Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Display 11
Button, speakers, and fingerprint reader
Item
(1)
Component
Power button
(2)
(3)
Speakers (2)
Fingerprint reader
12 Chapter 2 External component identification
Description
●
When the computer is off, press the button to turn on the computer.
●
When the computer is on, press the button briefly to initiate Sleep.
●
When the computer is in the Sleep state, press the button briefly to exit Sleep.
●
When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION:
Pressing and holding the power button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options.
Produce sound.
Allows a fingerprint logon to Windows, instead of a password logon.
Keys
(5)
(6)
(7)
Item
(1)
(2)
(3)
(4)
Component
esc key fn key
Windows logo key b key
(8)
Action keys
Windows applications key num lock key
Integrated numeric keypad
Description
Displays system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with the b key or the esc key.
Displays the Windows Start menu.
Enables or disables Beats Audio when pressed in combination with the fn key.
Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.
Beats Audio is enabled by default.
NOTE:
You can open the Beats Audio Control Panel by selecting Start > Control Panel > Hardware and
Sound > Beats Audio Control Panel.
Execute frequently used system functions.
Displays a shortcut menu for items beneath the pointer.
Controls the function of the integrated numeric keypad.
Press the key to alternate between the standard numeric function of an external keypad (enabled at the factory) and the navigational function (indicated by the directional arrows on the keys).
NOTE:
The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.
Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.
Keys 13
Lights
Item
(1)
Component
Power light
(2)
(3)
(4)
Caps lock light
Mute light
Wireless light
14 Chapter 2 External component identification
Description
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the least amount of power.
NOTE:
For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume quickly from inactivity.
On: Caps lock is on, which switches the keys to all capital letters.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●
Amber: All wireless devices are off.
Item
(5)
(6)
TouchPad
Component
TouchPad light
Fingerprint reader light
Description
●
On: The TouchPad is off.
●
Off: The TouchPad is on.
●
White: The fingerprint was read.
●
Amber: The fingerprint was not read.
(3)
(4)
(5)
Item
(1)
(2)
Component
TouchPad on/off button
TouchPad light
TouchPad zone
Left TouchPad button
Right TouchPad button
Description
Turns the TouchPad on or off.
●
On: The TouchPad is off.
●
On: The TouchPad is on.
Moves the on-screen pointer and selects or activates items on the screen.
Ffunctions like the left button on an external mouse.
Functions like the right button on an external mouse.
TouchPad 15
Front
Component
Digital Media Slot
Description
Supports the following digital card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC)
Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
Ultra High Speed MultiMediaCard (UHS/MMC)
16 Chapter 2 External component identification
Left side
(2)
(3)
(4)
(5)
(6)
(7)
Item
(1)
Component
Vent
External monitor port
HDMI port
RJ-45 (network) jack
RJ-45 (network) jack lights
USB 3.0 ports (2)
Audio-out (headphone) jack/ Audio-in
(microphone) jack
Description
Enables airflow to cool internal components.
NOTE:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Connects an external VGA monitor or projector.
Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device.
Connects a network cable.
●
White (top): The network is connected.
●
Amber (bottom): Activity is occurring on the network.
Connect an optional USB 3.0 device and provide enhanced USB power performance.
NOTE:
For details about different types of USB ports, see the
HP Notebook Reference Guide.
Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.
NOTE:
This jack does not support optional microphoneonly devices.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the
Regulatory, Safety, and
Environmental Notices.
NOTE:
When a device is connected to the jack, the computer speakers are disabled.
Left side 17
Right side
Item
(1)
(2)
(3)
(4)
Component
Optical drive
Optical drive light
Optical drive eject button
Power light
(5)
Hard drive light
(6)
(7)
USB 3.0 port
USB 2.0 port
18 Chapter 2 External component identification
Description
Reads and writes (select models only) to an optical disc.
●
Green: The optical drive is being accessed.
●
Off: The optical drive is idle.
Releases the disc tray.
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the least amount of power.
NOTE:
For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume quickly from inactivity.
Blinking white: The hard drive is being accessed.
●
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
NOTE:
For information about HP 3D DriveGuard , see the
HP Notebook Reference Guide.
Connects an optional USB 3.0 device and provides enhanced USB power performance.
NOTE:
For details about different types of USB ports, see the
HP Notebook Reference Guide.
Connects an optional USB device.
Item
(8)
Component
AC adapter light
(9)
(10)
Power connector
Security cable slot
Bottom
Description
●
White: The AC adapter is connected and the battery is charged.
●
Amber: The AC adapter is connected and the battery is charging.
●
Off: The computer is using DC power.
Connects an AC adapter.
Attaches an optional security cable to the computer.
NOTE:
The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Item
(1)
(2)
(3)
Component
Integrated subwoofer
Battery bay
Battery release latch
Description
Provides superior bass sound.
Holds the battery.
Releases the battery from the battery bay and opens the service cover.
Bottom 19
Item
(4)
(5)
(6)
Component
Vents (4)
Wireless module compartment
Service cover
Description
Enables airflow to cool internal components.
NOTE:
The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Holds the WLAN device and the solid-state drive.
CAUTION:
To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through
Help and Support.
The service cover provides access to the optical drive retention screw, hard drive bay, wireless module compartment, and memory module compartment.
20 Chapter 2 External component identification
3 Illustrated parts catalog
21
Service tag
When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See
Battery on page 48 for battery removal instructions.
(4)
(5)
Item
(1)
(2)
(3)
Description
Product name
Serial number (s/n)
Part number/Product number (p/n)
Warranty period
Model description
Function
This is the product name affixed to the front of the computer.
This is an alphanumeric identifier that is unique to each product.
This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.
This number describes the duration of the warranty period for the computer.
This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
22 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 23
Item
(1)
(2)
Component Spare part number
Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see
Display assembly subcomponents on page 29 .
Keyboard with backlight (includes keyboard cable and keyboard backlight cable):
In midnight black finish for use on all computer models in Belgium 686915-A41
686915-DB1 In midnight black finish for use only on computer models equipped with an
Intel processor in Canada
In midnight black finish for use only on computer models equipped with an
Intel processor in the Czech Republic and Slovakia
In midnight black finish for use on all computer models in Denmark, Finland, and Norway
686915-FL1
686915-DH1
686915-051 In midnight black finish for use only on computer models equipped with an
Intel processor in France
In midnight black finish for use only on computer models equipped with an
Intel processor in Greece
In midnight black finish for use on all computer models in the Netherlands
In midnight black finish for use on all computer models in Saudi Arabia
686915-151
686915-B31
686915-171
686915-BG1
686915-001
690534-A41
690534-DB1
In midnight black finish for use on all computer models in Switzerland
In midnight black finish for use on all computer models in the United States
In natural silver finish for use on all computer models in Belgium
In natural silver finish for use only on computer models equipped with an
Intel processor in Canada
In natural silver finish for use only on computer models equipped with an
Intel processor in the Czech Republic and Slovakia
In natural silver finish for use on all computer models in Denmark, Finland, and Norway
In natural silver finish for use only on computer models equipped with an
Intel processor in France
In natural silver finish for use only on computer models equipped with an
Intel processor in Greece
In natural silver finish for use on all computer models in the Netherlands
In natural silver finish for use on all computer models in Saudi Arabia
In natural silver finish for use on all computer models in Switzerland
In natural silver finish for use on all computer models in the United States
Keyboard without backlight (includes keyboard cable):
In midnight black finish for use on all computer models in Bulgaria
In midnight black finish for use on all computer models in Canada
690534-FL1
690534-DH1
690534-051
690534-151
690534-B31
690534-171
690534-BG1
690534-001
686914-261
686914-DB1
24 Chapter 3 Illustrated parts catalog
Item Component
In midnight black finish for use only on computer models equipped with an
AMD processor in the Czech Republic and Slovakia
In midnight black finish for use on all computer models in France
In midnight black finish for use on all computer models in Germany
In midnight black finish for use on all computer models in Greece
In midnight black finish for use on all computer models in Hungary
In midnight black finish for use only on computer models equipped with an
Intel processor in India
In midnight black finish for use on all computer models in Israel
In midnight black finish for use on all computer models in Italy
In midnight black finish for use on all computer models in Japan
In midnight black finish for use on all computer models in Latin America
In midnight black finish for use on all computer models in the Netherlands
In midnight black finish for use on all computer models in Portugal
In midnight black finish for use on all computer models in Romania
In midnight black finish for use on all computer models in Russia
In midnight black finish for use only on computer models equipped with an
AMD processor in Saudi Arabia
In midnight black finish for use on all computer models in Slovenia
In midnight black finish for use on all computer models in South Korea
In midnight black finish for use on all computer models in Spain
In midnight black finish for use only on computer models equipped with an
Intel processor in Taiwan
In midnight black finish for use only on computer models equipped with an
Intel processor in Thailand
In midnight black finish for use on all computer models in Turkey
In midnight black finish for use on all computer models in the United Kingdom and Singapore
In midnight black finish for use on all computer models in the United States
In natural silver finish for use on all computer models in Bulgaria
In natural silver finish for use on all computer models in Canada
In natural silver finish for use only on computer models equipped with an
AMD processor in the Czech Republic and Slovakia
In natural silver finish for use on all computer models in France
In natural silver finish for use on all computer models in Germany
Spare part number
686914-FL1
686914-051
686914-041
686914-151
686914-211
686914-D61
686914-BB1
686914-061
686914-291
686914-161
686914-B31
686914-131
686914-271
686914-251
686914-171
686914-BA1
686914-AD1
686914-071
686914-AB1
686914-281
686914-141
686914-031
686914-001
691923-261
691923-DB1
691923-FL1
691923-051
691923-041
Computer major components 25
Item
(6)
(7)
(8)
(9)
(3)
(4)
(5)
Component
In natural silver finish for use on all computer models in Greece
In natural silver finish for use on all computer models in Hungary
In natural silver finish for use only on computer models equipped with an
Intel processor in India
In natural silver finish for use on all computer models in Israel
In natural silver finish for use on all computer models in Italy
In natural silver finish for use on all computer models in Japan
In natural silver finish for use on all computer models in Latin America
In natural silver finish for use on all computer models in the Netherlands
In natural silver finish for use on all computer models in Portugal
In natural silver finish for use on all computer models in Romania
In natural silver finish for use on all computer models in Russia
In natural silver finish for use only on computer models equipped with an
AMD processor in Saudi Arabia
In natural silver finish for use on all computer models in Slovenia
In natural silver finish for use on all computer models in South Korea
In natural silver finish for use on all computer models in Spain
In natural silver finish for use only on computer models equipped with an
Intel processor in Taiwan
In natural silver finish for use only on computer models equipped with an
Intel processor in Thailand
In natural silver finish for use on all computer models in Turkey
In natural silver finish for use on all computer models in the United Kingdom and Singapore
In natural silver finish for use on all computer models in the United States
Top cover (includes TouchPad):
In midnight black finish
In natural silver finish
Power button board (includes cable)
TouchPad button board (includes TouchPad button board cable and TouchPad cable)
Fingerprint reader board (includes bracket and cable)
Fan (includes cable)
Optical drive connector board (includes cable)
System board (includes replacement thermal material):
26 Chapter 3 Illustrated parts catalog
691923-BA1
691923-AD1
691923-071
691923-AB1
691923-281
691923-141
691923-031
691923-001
Spare part number
691923-151
691923-211
691923-D61
691923-BB1
691923-061
691923-291
691923-161
691923-B31
691923-131
691923-271
691923-251
691923-171
686931-001
690232-001
686917-001
686919-001
686906-001
686901-001
686899-001
(10)
Item
(11)
Component Spare part number
For use only on computer models equipped with an AMD processor and an HD7670M graphics subsystem with 2048-MB discrete memory
687229-001
For use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory
687227-001
686930-001 For use only on computer models equipped with an Intel processor and a 7670M graphics subsystem with 2048-MB discrete memory
For use only on computer models equipped with an Intel processor and a 7670M graphics subsystem with 1024-MB discrete memory
For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory
Processor (includes replacement thermal material):
AMD A10-4600M 2.30-GHz processor (turbo up to 3.20-GHz; 1600-MHz, 4.0-MB
L2 cache, quad core, 35 W)
AMD A8-4500M 1.90-GHz processor (turbo up to 2.80-GHz; 1600-MHz, 4.0-MB L2 cache, quad core, 35 W)
686929-001
686928-001
683046-001
683048-001
AMD A6-4400M 2.70-GHz processor (turbo up to 3.20-GHz; 1600-MHz, 1.0-MB L2 cache, dual core, 35 W)
Intel Core i7-3612QM 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 6.0-
MB L3 cache, quad core, 35 W)
683047-001
680647-001
Intel Core i7-3520M 2.90-GHz processor (turbo up to 3.60-GHz; 1600-MHz, 4.0-MB
L3 cache, dual core, 35 W)
681954-001
Intel Core i5-3360M 2.80-GHz processor (turbo up to 3.50-GHz; 1600-MHz, 3.0-MB
L3 cache, dual core, 35 W)
681953-001
Intel Core i5-3320M 2.60-GHz processor (turbo up to 3.30-GHz; 1600-MHz, 3.0-MB
L3 cache, dual core, 35 W)
681952-001
Intel Core i5-3210M 2.50-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 3.0-MB
L3 cache, dual core, 35 W)
Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i3-2370M 2.40-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core,
35 W)
680645-001
682417-001
677152-001
653340-001 Intel Core i3-2350M 2.30-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core,
35 W)
Heat sink (includes replacement thermal material):
For use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory
For use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory
687231-001
687230-001
For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory
For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory
686905-001
686904-001
Computer major components 27
(21)
(22)
Item
(12)
(13)
(14)
(15)
(16)
(17)
(18)
(19)
(20)
Component
Speakers (include cables and 4 rubber isolators)
USB board
750-GB, 7200-rpm, 9.5-mm
750-GB, 5400-rpm, 9.5-mm
640-GB, 5400-rpm, 9.5-mm
500-GB, 7200-rpm, 9.5-mm
500-GB, 5400-rpm, 9.5-mm
320-GB, 7200-rpm, 9.5-mm
320-GB, 5400-rpm, 9.5-mm
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive connector cable, and screws)
Memory modules (2, PC3, 12800, 1600-MHz):
8-GB memory module
4-GB memory module
2-GB memory module
WLAN module:
For use on all computer models:
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
Ralink RT5390F 802.11b/g/n 1×1 WLAN module
Spare part number
686925-001
686918-001
Subwoofer (includes cables and 2 rubber isolators)
Power connector cable (includes bracket)
Base enclosure (includes battery release latch assembly)
Battery:
686926-001
686900-001
686896-001
9-cell, 100-Wh, 3.0-Ah, Li-ion battery
6-cell, 62-Wh, 2.8-Ah, Li-ion battery
DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive bracket)
672412-001
671731-001
686916-001
RTC battery (includes cable and double-sided tape) 672349-001
Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
676521-001
633252-001
634250-001
669300-001
634925-001
669299-001
641672-001
622643-001
686907-001
670034-001
641369-001
652972-001
655795-001
675794-001
657325-001
670691-001
28 Chapter 3 Illustrated parts catalog
Item
(23)
(24)
(25)
Component
Intel Centrino Wireless-N 2230 WLAN module for use only on computer models equipped with an Intel processor
32-GB solid-state drive (for use only on computer models equipped with an
Intel processor)
Spare part number
670290-001
686927-001
Service Cover Kit, includes:
Service cover (includes one captive screw, secured by a On-ring)
Wireless module compartment cover (includes one captive screw, secured by an O-ring)
686920-001
Display assembly subcomponents
Item
(1)
(2)
(3)
Component
Display bezel
15.6-in, LED, SVA, HD, BrightView display panel
Display panel cable (includes webcam/microphone module cable)
Spare part number
686897-001
686921-001
686898-001
Display assembly subcomponents 29
(7)
Item
(4)
(5)
(6)
Component
Webcam/microphone module
Display Hinge Kit (includes left and right hinges)
Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers)
Display enclosure:
In midnight black finish
In natural finish
Mass storage devices
Spare part number
686587-001
686913-001
686894-001
686895-001
690231-001
Item
(1)
Description Spare part number
Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
750-GB, 7200-rpm, 9.5-mm
750-GB, 5400-rpm, 9.5-mm
640-GB, 5400-rpm, 9.5-mm
500-GB, 7200-rpm, 9.5-mm
500-GB, 5400-rpm, 9.5-mm
320-GB, 7200-rpm, 9.5-mm
676521-001
633252-001
634250-001
669300-001
634925-001
669299-001
641672-001
30 Chapter 3 Illustrated parts catalog
Item
(2a)
(2b)
(3)
(4)
Description
320-GB, 5400-rpm, 9.5-mm
Hard Drive Hardware Kit, includes:
Hard drive connector cable
Hard drive bracket
Hard drive bracket screws (not illustrated)
32-GB solid-state drive (for use only on computer models equipped with an
Intel processor)
DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive bracket)
Spare part number
622643-001
686907-001
686927-001
686916-001
Mass storage devices 31
Miscellaneous parts
Component
AC adapter:
90-W HP Smart AC adapter for use on all computer models (PFC, RC, V, 3-wire)
65-W HP Smart AC adapter for use only on computer models equipped with an AMD processor
(non-PFC, 3-wire)
For use only on computer models equipped with an Intel processor:
90-W HP Smart AC adapter (PFC, RC, V, EM, 3-wire)
65-W HP Smart AC adapter (RC, V, EM, 3-wire)
65-W HP Smart AC adapter (RC, V, 3-wire)
Power cord (3-pin, black, 1.83-m):
For use in Argentina
For use in Australia
For use in Denmark
For use in Europe
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in North America
For use in the People's Republic of China
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom and Singapore
Screw Kit
Spare part number
609940-001
693711-001
609947-001
609948-001
609939-001
490371-D01
490371-011
490371-081
490371-021
490371-D61
490371-BB1
490371-061
490371-291
490371-001
490371-AA1
490371-AR1
490371-AD1
490371-111
490371-AB1
490371-201
490371-031
686924-001
32 Chapter 3 Illustrated parts catalog
Sequential part number listing
Spare part number
490371-001
490371-011
490371-021
490371-031
490371-061
490371-081
490371-111
490371-201
490371-291
490371-AA1
490371-AB1
490371-AD1
490371-AR1
490371-BB1
490371-D01
490371-D61
609939-001
609940-001
609947-001
609948-001
622643-001
633252-001
Description
Power cord for use on all computer models in North America (3-pin, black, 1.83-m)
Power cord for use on all computer models in Australia (3-pin, black, 1.83-m)
Power cord for use on all computer models in Europe (3-pin, black, 1.83-m)
Power cord for use on all computer models in the United Kingdom and Singapore (3pin, black, 1.83-m)
Power cord for use on all computer models in Italy (3-pin, black, 1.83-m)
Power cord for use on all computer models in Denmark (3-pin, black, 1.83-m)
Power cord for use on all computer models in Switzerland (3-pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in Thailand (3pin, black, 1.83-m)
Power cord for use on all computer models in Japan (3-pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in the People's Republic of China (3-pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in Taiwan (3pin, black, 1.83-m)
Power cord for use on all computer models in South Korea (3-pin, black, 1.83-m)
Power cord for use on all computer models in South Africa (3-pin, black, 1.83-m)
Power cord for use on all computer models in Israel (3-pin, black, 1.83-m)
Power cord for use on all computer models in Argentina (3-pin, black, 1.83-m)
Power cord for use only on computer models equipped with an Intel processor in India (3pin, black, 1.83-m)
65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor
(RC, V, 3-wire)
90-W HP Smart AC adapter for use on all computer models (PFC, RC, V, 3-wire)
90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor
(PFC, RC, V, EM, 3-wire)
65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor
(RC, V, EM, 3-wire)
320-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws)
NOTE:
The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
750-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws)
NOTE:
The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
Sequential part number listing 33
Spare part number
634250-001
634925-001
641369-001
641672-001
652972-001
653340-001
655795-001
657325-001
669299-001
669300-001
670034-001
670290-001
670691-001
671731-001
672349-001
672412-001
675794-001
Description
750-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws)
NOTE:
The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws)
NOTE:
The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
4-GB memory module (PC3, 12800, 1600-MHz)
320-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws)
NOTE:
The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
2-GB memory module (PC3, 12800, 1600-MHz)
Intel Core i3-2350M 2.30-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core, 35 W; includes replacement thermal material)
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter for use on all computer models
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter for use on all computer models
500-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws)
NOTE:
The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
640-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws)
NOTE:
The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
8-GB memory module (PC3, 12800, 1600-MHz)
Intel Centrino Wireless-N 2230 WLAN module for use only on computer models equipped with an
Intel processor
Ralink RT5390F 802.11b/g/n 1×1 WLAN module for use on all computer models
6-cell, 62-Wh, 2.80-Ah, Li-ion battery
RTC battery (includes cable and double-sided tape)
9-cell, 100-Wh, 3.00-Ah, Li-ion battery
Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter for use on all computer models
34 Chapter 3 Illustrated parts catalog
686587-001
686894-001
686895-001
686896-001
686897-001
686898-001
686899-001
686900-001
686901-001
686904-001
Spare part number
676521-001
677152-001
680645-001
680647-001
681952-001
681953-001
681954-001
682417-001
683046-001
683047-001
683048-001
686905-001
686906-001
Description
1-TB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws)
NOTE:
The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
Intel Core i3-2370M 2.40-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core, 35 W; includes replacement thermal material)
Intel Core i5-3210M 2.50-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 3.0-MB L3 cache, dual core, 35 W; includes replacement thermal material)
Intel Core i7-3612QM 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 6.0-MB L3 cache, quad core, 35 W; includes replacement thermal material)
Intel Core i5-3320M 2.60-GHz processor (turbo up to 3.30-GHz; 1600-MHz, 3.0-MB L3 cache, dual core, 35 W; includes replacement thermal material)
Intel Core i5-3360M 2.80-GHz processor (turbo up to 3.50-GHz; 1600-MHz, 3.0-MB L3 cache, dual core, 35 W; includes replacement thermal material)
Intel Core i7-3520M 2.90-GHz processor (turbo up to 3.60-GHz; 1600-MHz, 4.0-MB L3 cache, dual core, 35 W; includes replacement thermal material)
Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes replacement thermal material)
AMD A10-4600M 2.30-GHz processor (turbo up to 3.20-GHz; 1600-MHz, 4.0-MB L2 cache, quad core, 35 W; includes replacement thermal material)
AMD A6-4400M 2.70-GHz processor (turbo up to 3.20-GHz; 1600-MHz, 1.0-MB L2 cache, dual core, 35 W; includes replacement thermal material)
AMD A8-4500M 1.90-GHz processor (turbo up to 2.80-GHz; 1600-MHz, 4.0-MB L2 cache, quad core, 35 W; includes replacement thermal material)
Webcam/microphone module
Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers)
Display enclosure in midnight black finish
Base enclosure (includes battery release latch assembly)
Display bezel
Display panel cable (includes webcam/microphone module cable)
Optical drive connector board (includes cable)
Power connector cable (includes bracket)
Fan (includes cable)
Heat sink for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes replacement thermal material)
Heat sink for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes replacement thermal material)
Fingerprint reader board (includes bracket and cable)
Sequential part number listing 35
Spare part number
686907-001
686913-001
686914-001
686914-031
686914-041
686914-051
686914-061
686914-071
686914-131
686914-141
686914-151
686914-161
686914-171
686914-211
686914-251
686914-261
686914-271
686914-281
686914-291
686914-AB1
686914-AD1
Description
Hard Drive Hardware Kit (includes bracket, connector cable, and screws)
Display Hinge Kit (includes left and right hinges)
Keyboard in midnight black finish without backlight for use on all computer models in the United
States (includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in the United
Kingdom and Singapore (includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Germany
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in France
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Italy (includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Spain
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Portugal
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Turkey
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use only on computer models equipped with an AMD processor in Greece (includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Latin America
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use only on computer models equipped with an AMD processor in Saudi Arabia (includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Hungary
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Russia
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Bulgaria
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Romania
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use only on computer models equipped with an Intel processor in Thailand (includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Japan
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use only on computer models equipped with an Intel processor in South Korea (includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Taiwan
(includes keyboard cable)
36 Chapter 3 Illustrated parts catalog
Spare part number
686914-B31
686914-BA1
686914-BB1
686914-D61
686914-DB1
686914-FL1
686915-001
686915-051
686915-151
686915-171
686915-A41
686915-B31
686915-BG1
686915-DB1
686915-DH1
686915-FL1
686916-001
686917-001
686918-001
686919-001
686920-001
686921-001
Description
Keyboard in midnight black finish without backlight for use on all computer models in the
Netherlands (includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Slovenia
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Israel
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use only on computer models equipped with an Intel processor in India (includes keyboard cable)
Keyboard in midnight black finish without backlight for use on all computer models in Canada
(includes keyboard cable)
Keyboard in midnight black finish without backlight for use only on computer models equipped with an AMD processor in the Czech Republic and Slovakia (includes keyboard cable)
Keyboard in midnight black finish with backlight for use on all computer models in the United States
(includes keyboard cable and keyboard backlight cable)
Keyboard in midnight black finish with backlight for use only on computer models equipped with an
Intel processor in France (includes keyboard cable and keyboard backlight cable)
Keyboard in midnight black finish with backlight for use only on computer models equipped with an
Intel processor in Greece (includes keyboard cable and keyboard backlight cable)
Keyboard in midnight black finish with backlight for use on all computer models in Saudi Arabia
(includes keyboard cable and keyboard backlight cable)
Keyboard in midnight black finish with backlight for use on all computer models in Belgium
(includes keyboard cable and keyboard backlight cable)
Keyboard in midnight black finish with backlight for use on all computer models in the Netherlands
(includes keyboard cable and keyboard backlight cable)
Keyboard in midnight black finish with backlight for use on all computer models in
Switzerland (includes keyboard cable and keyboard backlight cable)
Keyboard in midnight black finish with backlight for use only on computer models equipped with an
Intel processor in Canada (includes keyboard cable and keyboard backlight cable)
Keyboard in midnight black finish with backlight for use on all computer models in Denmark,
Finland, and Norway (includes keyboard cable and keyboard backlight cable)
Keyboard in midnight black finish with backlight for use only on computer models equipped with an
Intel processor in the Czech Republic and Slovakia (includes keyboard cable and keyboard backlight cable)
DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive bracket)
Power button board (includes cable)
USB board
TouchPad button board (includes cable)
Service Cover Kit (includes service cover and wireless module compartment cover)
15.6-in, LED, SVA, HD, BrightView display panel
Sequential part number listing 37
Spare part number
686924-001
686925-001
686926-001
686927-001
686928-001
686929-001
686930-001
686931-001
687227-001
687229-001
687230-001
687231-001
690231-001
690232-001
690534-001
690534-051
690534-151
690534-171
690534-A41
690534-B31
690534-BG1
690534-DB1
690534-DH1
Description
Screw Kit
Speakers (include cables and rubber isolators)
Subwoofer (includes cables and rubber isolators)
32-GB solid-state drive (for use only on computer models equipped with an Intel processor)
System board for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes replacement thermal material)
System board for use only on computer models equipped with an Intel processor and a 7670M graphics subsystem with 1024-MB discrete memory (includes replacement thermal material)
System board for use only on computer models equipped with an Intel processor and a 7670M graphics subsystem with 2048-MB discrete memory (includes replacement thermal material)
Top cover in midnight black finish (includes TouchPad)
System board for use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory (includes replacement thermal material)
System board for use only on computer models equipped with an AMD processor and an
HD7670M graphics subsystem with 2048-MB discrete memory (includes replacement thermal material)
Heat sink for use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory (includes replacement thermal material)
Heat sink for use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory (includes replacement thermal material)
Display enclosure in natural silver finish
Top cover in natural silver finish (includes TouchPad)
Keyboard in natural silver finish with backlight for use on all computer models in the United States
(includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use only on computer models equipped with an
Intel processor in France (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use only on computer models equipped with an
Intel processor in Greece (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Saudi Arabia
(includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Belgium (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in the Netherlands
(includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in
Switzerland (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use only on computer models equipped with an
Intel processor in Canada (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Denmark, Finland, and Norway (includes keyboard cable and keyboard backlight cable)
38 Chapter 3 Illustrated parts catalog
Spare part number
690534-FL1
691923-001
691923-031
691923-041
691923-051
691923-061
691923-071
691923-131
691923-141
691923-151
691923-161
691923-171
691923-211
691923-251
691923-261
691923-271
691923-B31
691923-BA1
691923-BB1
691923-DB1
Description
Keyboard in natural silver finish with backlight for use only on computer models equipped with an
Intel processor in the Czech Republic and Slovakia (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in the United States
(includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in the United
Kingdom and Singapore (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Germany (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in France (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Italy (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Spain (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Portugal (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Turkey (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use only on computer models equipped with an
AMD processor in Greece (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use only on computer models equipped with an
Intel processor in Latin America (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use only on computer models equipped with an
AMD processor in Saudi Arabia (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Hungary (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Russia (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Bulgaria (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Romania (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in the Netherlands
(includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Slovenia (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Israel (includes keyboard cable and keyboard backlight cable)
Keyboard in natural silver finish with backlight for use on all computer models in Canada (includes keyboard cable and keyboard backlight cable)
Sequential part number listing 39
Spare part number
691923-FL1
693711-001
Description
Keyboard in natural silver finish with backlight for use only on computer models equipped with an
AMD processor in the Czech Republic and Slovakia (includes keyboard cable and keyboard backlight cable)
65-W HP Smart AC adapter for use only on computer models equipped with an AMD processor
(non-PFC, 3-wire)
40 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE:
As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION:
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and connectors
CAUTION:
When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Preliminary replacement requirements 41
Drive handling
CAUTION:
Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
42 Chapter 4 Removal and replacement procedures
CAUTION:
To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION:
A product can be degraded by as little as 700 V.
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Typical electrostatic voltage levels
Relative humidity
10% 40%
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
55%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
Preliminary replacement requirements 43
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
44 Chapter 4 Removal and replacement procedures
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Use
Bags
Floor mats
Floor mats
Voltage protection level
1,500 V
7,500 V
5,000 V
Preliminary replacement requirements 45
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See
Battery on page 48 for battery removal instructions.
Item
(1)
(2)
(3)
Component
Product name
Serial number (s/n)
Part number/Product number (p/n)
Description
This is the product name affixed to the front of the computer.
This is an alphanumeric identifier that is unique to each product.
This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed.
46 Chapter 4 Removal and replacement procedures
Item
(4)
(5)
Component
Warranty period
Model description
Description
This number describes the duration of the warranty period for the computer.
This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
Component replacement procedures 47
Battery
Description
9-cell, 100-Wh, 3.0-Ah, Li-ion battery
6-cell, 62-Wh, 2.8-Ah, Li-ion battery
Spare part number
672412-001
671731-001
Before disassembling the computer, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
Remove the battery:
1.
Turn the computer upside down on a flat surface.
2.
Slide the battery release latch (1) to release the battery.
3.
Pivot the front edge of the battery (2) up and back.
4.
Remove the battery (3) from the computer.
To insert the battery:
1.
Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay.
2.
Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.)
48 Chapter 4 Removal and replacement procedures
Hard drive
NOTE:
The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws.
Description
1-TB, 5400-rpm, 9.5-mm
750-GB, 7200-rpm, 9.5-mm
750-GB, 5400-rpm, 9.5-mm
640-GB, 5400-rpm, 9.5-mm
500-GB, 7200-rpm, 9.5-mm
500-GB, 5400-rpm, 9.5-mm
320-GB, 7200-rpm, 9.5-mm
320-GB, 5400-rpm, 9.5-mm
Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws)
Spare part number
676521-001
633252-001
634250-001
669300-001
634925-001
669299-001
641672-001
622643-001
686907-001
Before removing the hard drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 48 ).
Remove the hard drive:
1.
Loosen the captive screw (1) that secures the service cover to the computer.
2.
Slide the battery release latch (2) to release the service cover. (The service cover releases (3) forward.)
Component replacement procedures 49
3.
Remove the service cover (4) by lifting it straight up. The service cover is available in the Service
Cover Kit, spare part number 686920-001.
4.
Disconnect the hard drive connector cable (1) from the system board, and then release the cable from the space between the hard drive and the right side of the hard drive bay.
5.
Remove the four Phillips PM2.5×3.5 screws (2) that secure the hard drive to the computer.
6.
Remove the hard drive (3) from the hard drive bay.
50 Chapter 4 Removal and replacement procedures
7.
7. If it is necessary to disassemble the hard drive, perform the following steps:
a.
Disconnect the hard drive connector cable (1) from the hard drive.
b.
Remove the four Phillips PM3.0×3.0 screws (2) that secure the hard drive bracket to the hard drive.
c.
Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare part number 686907-001.
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures 51
RTC battery
Description
RTC battery (includes cable and double-sided tape)
Spare part number
672349-001
Before removing the RTC battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
5.
Remove the service cover (see
Remove the RTC battery:
1.
Disconnect the RTC battery cable (1) from the system board.
2.
Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided tape.)
3.
Remove the RTC battery.
Reverse this procedure to install the RTC battery.
52 Chapter 4 Removal and replacement procedures
Optical drive
Description
DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive bracket)
Spare part number
686916-001
Before removing the optical drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 48 ).
5.
Remove the service cover (see
).
Remove the optical drive:
1.
Remove the Phillips PM2.5×3.5 screw (1) that secures the optical drive the computer.
2.
Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release the optical drive.
Component replacement procedures 53
3.
Remove the optical drive (3) from the computer.
4.
If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray.
5.
Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then release the left side of the optical drive bezel (3).
54 Chapter 4 Removal and replacement procedures
6.
Remove the optical drive bezel (4).
7.
If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you.
8.
Remove the two Phillips PM2.0×3.3 screws (1) that secure the optical drive bracket to the optical drive.
9.
Remove the optical drive bracket (2).
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures 55
Memory module
Description
8-GB memory module (PC3, 12800, 1600-MHz)
4-GB memory module (PC3, 12800, 1600-MHz)
2-GB memory module (PC3, 12800, 1600-MHz)
Spare part number
670034-001
641369-001
652972-001
Before removing a memory module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
5.
Remove the service cover (see
Remove the memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)
2.
Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
56 Chapter 4 Removal and replacement procedures
Keyboard
For use in country/region Spare part number
For use in country/region Spare part number
Keyboard with backlight in midnight black finish (includes keyboard cable and keyboard backlight cable):
For use on all computer models in Belgium 686915-A41 Finish for use only on computer models equipped with an Intel processor in Greece
686915-151
686915-DB1 For use on all computer models in the Netherlands
686915-B31 For use only on computer models equipped with an Intel processor in Canada
For use only on computer models equipped with an Intel processor in the
Czech Republic and Slovakia
686915-FL1 For use on all computer models in Saudi Arabia
686915-171
For use on all computer models in Denmark, Finland, and Norway
For use only on computer models equipped with an Intel processor in France
686915-DH1
686915-051
For use on all computer models in Switzerland
For use on all computer models in the United States
686915-BG1
686915-001
Keyboard with backlight in natural silver finish (includes keyboard cable and keyboard backlight cable):
For use on all computer models in Belgium 690534-A41 For use only on computer models equipped with an Intel processor in Greece
690534-151
690534-DB1 For use on all computer models in the Netherlands
690534-B31 For use only on computer models equipped with an Intel processor in Canada
For use only on computer models equipped with an Intel processor in the
Czech Republic and Slovakia
690534-FL1 For use on all computer models in
Saudi Arabia
690534-171
For use on all computer models in Denmark, Finland, and Norway
For use only on computer models equipped with an Intel processor in France
690534-DH1
690534-051
For use on all computer models in Switzerland
For use on all computer models in the United States
690534-BG1
690534-001
Keyboard without backlight in midnight black finish (includes keyboard cable):
For use on all computer models in Bulgaria
686914-261 For use on all computer models in Portugal
686914-DB1 For use on all computer models in Canada
For use only on computer models equipped with an AMD processor in the
Czech Republic and Slovakia
686914-FL1
For use on all computer models in Romania
For use on all computer models in Russia
For use on all computer models in France 686914-051 For use only on computer models equipped with an AMD processor in Saudi Arabia
686914-131
686914-271
686914-251
686914-171
Component replacement procedures 57
For use in country/region Spare part number
For use in country/region Spare part number
For use on all computer models in Germany
For use on all computer models in Greece 686914-151
For use on all computer models in Germany
686914-041
691923-041
For use on all computer models in Greece 691923-151
686914-BA1
686914-AD1
For use on all computer models in Hungary
For use only on computer models equipped with an Intel processor in India
For use on all computer models in Israel
For use on all computer models in Italy
686914-211
686914-D61
686914-BB1
686914-061
686914-071
For use on all computer models in Japan
For use on all computer models in
Latin America
For use on all computer models in the Netherlands
686914-291
686914-161
686914-B31
For use on all computer models in the United Kingdom and Singapore
For use on all computer models in the United States
Keyboard without backlight in natural silver finish (includes keyboard cable):
For use on all computer models in Bulgaria
691923-261 For use on all computer models in
Portugal
For use on all computer models in Canada
691923-DB1 For use on all computer models in Romania
686914-031
686914-001
691923-131
691923-271
For use only on computer models equipped with an AMD processor in the
Czech Republic and Slovakia
691923-FL1
For use on all computer models in France 691923-051
For use only on computer models equipped with an Intel processor in Taiwan
For use only on computer models equipped with an Intel processor in Thailand
686914-AB1
686914-281
For use on all computer models in Turkey 686914-141
For use on all computer models in Russia 691923-251
691923-171
691923-211
For use on all computer models in Slovenia
For use on all computer models in South Korea
For use on all computer models in Spain
For use only on computer models equipped with an AMD processor in
Saudi Arabia
For use on all computer models in Slovenia
For use on all computer models in
South Korea
For use on all computer models in Spain
691923-BA1
691923-AD1
691923-071 For use on all computer models in Hungary
For use only on computer models equipped with an Intel processor in India
691923-D61 691923-AB1
For use on all computer models in Israel 691923-BB1
For use only on computer models equipped with an Intel processor in Taiwan
For use only on computer models equipped with an Intel processor in Thailand
691923-281
58 Chapter 4 Removal and replacement procedures
For use in country/region
For use on all computer models in Italy
For use on all computer models in Japan
Spare part number
691923-061
691923-291
For use on all computer models in
Latin America
For use on all computer models in the Netherlands
691923-161
691923-B31
For use in country/region Spare part number
For use on all computer models in Turkey 691923-141
For use on all computer models in the United Kingdom and Singapore
691923-031
For use on all computer models in the United States
691923-001
Before removing the keyboard, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 48 ).
5.
Remove the service cover (see
).
Remove the keyboard:
1.
Remove the two Phillips PM2.5×10.0 screws that secure the keyboard to the computer.
2.
Rest and secure the computer on its right side.
3.
Partially open the computer.
Component replacement procedures 59
4.
Insert a screw driver or similar thin tool into the keyboard release holes, and then press on the back of the keyboard until the keyboard disengages from the computer.
5.
Turn the computer right-side up with the front toward you.
6.
Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests at an angle.
7.
Lift the left side of the keyboard (1) until the keyboard cable and the keyboard backlight cable are accessible.
NOTE:
The keyboard backlight cable is present on select models only.
60 Chapter 4 Removal and replacement procedures
8.
Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board.
9.
Release the ZIF connector (4) to which the keyboard backlight cable is attached, and then disconnect the keyboard backlight cable (5) from the system board.
10.
Remove the keyboard (6).
Reverse this procedure to install the keyboard.
Component replacement procedures 61
WLAN module
Description
For use on all computer models:
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
Spare part number
655795-001
Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
675794-001
657325-001
Ralink RT5390F 802.11b/g/n 1×1 WLAN module 670691-001
Intel Centrino Wireless-N 2230 WLAN module for use only on computer models equipped with an
Intel processor
670290-001
CAUTION:
To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
5.
Remove the service cover (see
Remove the WLAN module:
1.
Loosen the captive screw (1) that secures the wireless module compartment cover to the computer.
2.
Lift the right side of the wireless module compartment cover (2) until it rests at an angle.
62 Chapter 4 Removal and replacement procedures
3.
Remove the wireless module compartment cover (3) by sliding it away from the computer at an angle. The wireless module compartment cover is available in the Service Cover Kit, spare part number 686920-001.
4.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE:
The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2
WLAN antenna cable is connected to the WLAN module #2 terminal.
5.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the base enclosure. (The WLAN module tilts up.)
Component replacement procedures 63
6.
Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE:
If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
64 Chapter 4 Removal and replacement procedures
Solid-state drive
Description
32-GB solid-state drive (for use only on computer models equipped with an Intel processor)
Spare part number
686927-001
Before removing the solid-state drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 48 ).
5.
Remove the service cover (see
).
6.
Remove the wireless module compartment cover (see
).
Remove the solid-state drive:
1.
Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the base enclosure.
(The solid-state drive tilts up.)
2.
Remove the solid-state drive by pulling the drive away from the slot at an angle (2).
Reverse this procedure to install the solid-state drive.
Component replacement procedures 65
Top cover
NOTE:
The top cover spare part kit includes a TouchPad.
Description
In midnight black finish
In natural silver finish
Spare part number
686931-001
690232-001
Before removing the top cover, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 48 ), and then remove the following components:
a.
Hard drive (see
b.
Optical drive (see
c.
Keyboard (see
NOTE:
When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover:
●
Power button board (see Power button board on page 70 )
●
Fingerprint reader board (see
Fingerprint reader board on page 72
)
●
TouchPad button board (see TouchPad button board on page 74 )
66 Chapter 4 Removal and replacement procedures
Remove the top cover:
1.
Remove the ten Phillips PM2.5×10.0 screws that secure the top cover to the computer.
2.
Remove the three Phillips PM2.0×2.0 broad head screws that secure the top cover to the computer.
3.
Turn the computer right side up, with the front toward you.
4.
Open the computer.
Component replacement procedures 67
5.
Disconnect the following cables from the system board:
(1) Power button board ZIF cable
(2) TouchPad button board ZIF cable
(3) Fingerprint reader board ZIF cable
(4) Right speaker cable
6.
Remove the four Phillips PM2.5×5.0 screws that secure the top cover to the computer.
68 Chapter 4 Removal and replacement procedures
7.
Lift the front edge of the top cover (1) and swing it up and back until the left and right sides and the rear edge (2) of the top cover detach from the base enclosure.
CAUTION:
When removing the top cover, make sure the right speaker cable (3) routes cleanly through the opening (4) in the top cover. If the right speaker cable snags in this opening, it can be damaged.
CAUTION:
When removing the top cover, make sure the thin plastic edges (5) of the base enclosure around the optical drive bay are adequately supported. The base enclosure can be damaged when removing the top cover if precautions are not taken.
Reverse this procedure to install the top cover.
Component replacement procedures 69
Power button board
Description
Power button board (includes cable)
Spare part number
686917-001
Before removing the power button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 48 ), and then remove the following components:
a.
Hard drive (see
b.
Optical drive (see
c.
Keyboard (see
d.
Top cover (see
Remove the power button board:
1.
Detach the power button board cable from the top cover. (The power button board cable is attached to the top cover with double-sided tape.)
2.
Turn the top cover upside down, with the front toward you.
3.
Remove the two Phillips PM2.5×3.5 screws (1) that secure the power button board to the top cover.
70 Chapter 4 Removal and replacement procedures
4.
Remove the power button board (2), making sure to route the power button board cable (3) through the opening in the top cover (4).
Reverse this procedure to install the power button board.
Component replacement procedures 71
Fingerprint reader board
Description
Fingerprint reader board (includes bracket and cable)
Spare part number
686906-001
Before removing the fingerprint reader board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 48 ), and then remove the following components:
a.
Hard drive (see
b.
Optical drive (see
c.
Keyboard (see
d.
Top cover (see
Remove the fingerprint reader board:
1.
Turn the top cover upside down, with the front toward you.
2.
Release the fingerprint reader board cable from the opening (1) in the top cover.
3.
Detach the fingerprint reader board cable (2) from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.)
72 Chapter 4 Removal and replacement procedures
4.
Remove the Phillips PM2.5×3.5 screw (1) that secures the fingerprint reader board and bracket to the top cover.
5.
Lift the front edge of the fingerprint reader board bracket (2) until it rests at an angle, and then remove the bracket (3) by sliding it up and forward at an angle.
6.
Remove the fingerprint reader board (4).
Reverse this procedure to install the fingerprint reader board.
Component replacement procedures 73
TouchPad button board
Description
TouchPad button board (includes TouchPad button board cable and TouchPad cable)
Spare part number
686919-001
Before removing the TouchPad button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 48 ), and then remove the following components:
a.
Hard drive (see
b.
Optical drive (see
c.
Keyboard (see
d.
Top cover (see
Remove the TouchPad button board:
1.
Turn the top cover upside down, with the front toward you.
2.
Release the ZIF connector to which the TouchPad board cable is attached, and then disconnect the
TouchPad board cable (1) from the TouchPad board.
3.
Remove the Phillips PM2.5×3.5 screw (2) that secures the TouchPad button board to the top cover.
74 Chapter 4 Removal and replacement procedures
4.
Remove the TouchPad button board (3).
Reverse this procedure to install the TouchPad button board.
Component replacement procedures 75
Fan
Description
Fan (includes cable)
Spare part number
686901-001
NOTE:
To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side and rear panel of the computer.
The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 48 ), and then remove the following components:
a.
Hard drive (see
b.
Optical drive (see
c.
Keyboard (see
d.
Top cover (see
Remove the fan:
1.
Disconnect the fan cable (1) from the system board.
2.
Remove the two Phillips PM2.5×5.0 screws (2) that secure the fan to the base enclosure.
76 Chapter 4 Removal and replacement procedures
3.
Remove the fan (3).
Reverse this procedure to install the fan.
Component replacement procedures 77
System board
NOTE:
The system board spare part kit includes replacement thermal material.
Description
For use only on computer models equipped with an AMD processor and an HD7670M graphics subsystem with 2048-MB discrete memory
For use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory
For use only on computer models equipped with an Intel processor and a 7670M graphics subsystem with 2048-MB discrete memory
For use only on computer models equipped with an Intel processor and a 7670M graphics subsystem with 1024-MB discrete memory
For use only on computer models equipped with an Intel processor and a graphics subsystem with
UMA memory
Spare part number
687229-001
687227-001
686930-001
686929-001
686928-001
Before removing the system board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 48 ), and then remove the following components:
a.
Hard drive (see
b.
Optical drive (see
c.
Keyboard (see
d.
WLAN module (see
e.
Solid-state drive (see
)
f.
Top cover (see
g.
NOTE:
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:
●
Memory module (see
)
●
Heat sink (see
●
Processor (see
78 Chapter 4 Removal and replacement procedures
Remove the system board:
1.
Close the computer.
2.
Turn the computer upside down, with the front toward you.
3.
Disconnect the power connector cable (1) and the RTC battery (2) cable from the system board.
4.
Remove the two Phillips PM2.0×3.0 screws that secure the USB board to the system board.
5.
Turn the computer right side up, with the front toward you.
6.
Open the computer.
Component replacement procedures 79
7.
Disconnect the following cables from the system board:
(1) Display panel cable
(2) Left speaker cable
(3) Optical drive connector board ZIF cable
8.
Remove the two Phillips PM2.5×3.5 screws (1) that secure the system board to the base enclosure.
9.
Lift the right side of the system board (2) until it rests at an angle.
10.
Remove the system board (3) by sliding it up and to the right at an angle.
80 Chapter 4 Removal and replacement procedures
Reverse this procedure to install the system board.
Heat sink
NOTE:
The heat sink spare part kit includes replacement thermal material.
Description
For use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory
For use only on computer models equipped with an AMD processor and a graphics subsystem with UMA memory
Spare part number
687231-001
687230-001
For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory
For use only on computer models equipped with an Intel processor and a graphics subsystem with
UMA memory
686905-001
686904-001
Before removing the heat sink, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 48 ), and then remove the following components:
a.
Hard drive (see Hard drive on page 49 )
b.
Optical drive (see Optical drive on page 53
)
c.
Keyboard (see
d.
Top cover (see Top cover on page 66 )
e.
Fan (see
)
f.
System board (see
Remove the heat sink:
1.
Turn the system board upside down, with the front toward you.
NOTE:
Step 2 applies to computer models equipped with a graphics subsystem with discrete memory. See step 3 for heat sink removal information for computer models equipped with a graphics subsystem with UMA memory.
Component replacement procedures 81
2.
Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the heat sink, loosen the seven captive
Philllips screws (1) and (2) that secure the heat sink to the system board, and then remove the heat sink (3).
NOTE:
Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE:
The following illustration shows the heat sink removal process for a computer model equipped with an AMD processor. The process for removing the heat sink on a computer model equipped with an Intel processor is identical.
3.
Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) that secure the heat sink to the system board, and then remove the heat sink (2).
NOTE:
Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE:
The following illustration shows the heat sink removal process for a computer model equipped with an AMD processor. The process for removing the heat sink on a computer model equipped with an Intel processor is identical.
82 Chapter 4 Removal and replacement procedures
NOTE:
The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory.
●
Thermal paste is used on the processor (1) and the heat sink section (2) that services it
●
Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it
The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory. Thermal paste is used on the processor
(1) and the heat sink section (2) that services it.
Component replacement procedures 83
Reverse this procedure to install the heat sink.
Processor
NOTE:
The processor spare part kit includes replacement thermal material.
Description Spare part number
AMD A10-4600M 2.30-GHz processor (turbo up to 3.20-GHz; 1600-MHz, 4.0-MB L2 cache, quad core, 35 W)
683046-001
AMD A8-4500M 1.90-GHz processor (turbo up to 2.80-GHz; 1600-MHz, 4.0-MB L2 cache, quad core, 35 W)
683048-001
AMD A6-4400M 2.70-GHz processor (turbo up to 3.20-GHz; 1600-MHz, 1.0-MB L2 cache, dual core, 35 W)
683047-001
Intel Core i7-3612QM 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 6.0-MB L3 cache, quad core, 35 W)
680647-001
Intel Core i7-33520M 2.90-GHz processor (turbo up to 3.60-GHz; 1600-MHz, 4.0-MB L3 cache, dual core, 35 W)
681954-001
681953-001 Intel Core i5-3360M 2.80-GHz processor (turbo up to 3.50-GHz; 1600-MHz, 3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-3320M 2.60-GHz processor (turbo up to 3.30-GHz; 1600-MHz, 3.0-MB L3 cache, dual core, 35 W)
Intel Core i5-3210M 2.50-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 3.0-MB L3 cache, dual core, 35 W)
Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W)
Intel Core i3-2370M 2.40-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core, 35 W)
Intel Core i3-2350M 2.30-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core, 35 W)
681952-001
680645-001
682417-001
677152-001
653340-001
84 Chapter 4 Removal and replacement procedures
Before removing the processor, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 48 ), and then remove the following components:
a.
Hard drive (see Hard drive on page 49 )
b.
Optical drive (see Optical drive on page 53
)
c.
Keyboard (see
d.
Top cover (see Top cover on page 66 )
e.
Fan (see
)
f.
System board (see
g.
Heat sink (see
Remove the processor:
1.
Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise, until you hear a click.
2.
Lift the processor (2) straight up, and remove it.
NOTE:
The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor.
Component replacement procedures 85
Reverse this procedure to install the processor.
Optical drive connector board
Description
Optical drive connector board (includes cable)
Spare part number
686899-001
Before removing the optical drive connector board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 48 ), and then remove the following components:
a.
Hard drive (see
b.
Optical drive (see
c.
Keyboard (see
d.
Top cover (see
Remove the optical drive connector board:
1.
Release the ZIF connector to which the optical drive connector board cable is attached, and then disconnect the optical drive connector board cable (1) from the system board.
2.
Remove the two Phillips PM2.5×3.5 screws (2) that secure the optical drive connector board to the base enclosure.
3.
Remove the optical drive connector board (3) from the base enclosure.
86 Chapter 4 Removal and replacement procedures
Reverse this procedure to install the optical drive connector board.
Speakers
Description
Speakers (include cables and 4 rubber isolators)
Spare part number
686925-001
Before removing the speakers, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 48 ), and then remove the following components:
a.
Hard drive (see Hard drive on page 49 )
b.
Optical drive (see Optical drive on page 53
)
c.
Keyboard (see
d.
Top cover (see Top cover on page 66 )
e.
Fan (see
)
Remove the speakers:
1.
Remove the three Phillips PM2.0×2.0 broad head screws (1) that secure the speakers to the base enclosure.
Component replacement procedures 87
2.
Remove the speakers (2) from the base enclosure.
NOTE:
The speakers includes four rubber isolators (3). These isolators are crucial to the performance of the speakers.
Reverse this procedure to install the speakers.
88 Chapter 4 Removal and replacement procedures
USB board
Description
USB board
Spare part number
686918-001
Before removing the USB board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 48 ), and then remove the following components:
a.
Hard drive (see Hard drive on page 49 )
b.
Optical drive (see Optical drive on page 53
)
c.
Keyboard (see
d.
Top cover (see Top cover on page 66 )
e.
Speakers (see
Remove the USB board:
1.
Disconnect the subwoofer cable (1) from the USB board.
2.
Remove the Phillips PM2.5×3.5 screw (2) that secures the USB board to the base enclosure.
3.
Remove the USB board (3) from the base enclosure.
Component replacement procedures 89
Reverse this procedure to install the USB board.
Subwoofer
Description
Subwoofer (includes cables and 2 rubber isolators)
Spare part number
686926-001
Before removing the subwoofer, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 48 ), and then remove the following components:
a.
Hard drive (see
b.
Optical drive (see
c.
Keyboard (see
d.
Top cover (see
e.
Speakers (see
f.
USB board (see
)
Remove the subwoofer:
1.
Remove the two Phillips PM2.0×2.0 broad head screws (1) that secure the subwoofer to the base enclosure.
90 Chapter 4 Removal and replacement procedures
2.
Remove the subwoofer (2) from the base enclosure.
NOTE:
The subwoofer includes two rubber isolators (3). These isolators are crucial to the performance of the subwoofer.
Reverse this procedure to install the subwoofer.
Power connector cable
Description
Power connector cable (includes bracket)
Spare part number
686900-001
Before removing the power connector cable, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 48 ), and then remove the following components:
a.
Hard drive (see Hard drive on page 49 )
b.
Optical drive (see Optical drive on page 53
)
c.
Keyboard (see
d.
Top cover (see Top cover on page 66 )
Component replacement procedures 91
e.
Speakers (see
f.
USB board (see
)
Remove the power connector cable:
1.
Release the power connector cable (1) from the clips and routing channel built into the base enclosure.
2.
Remove the two Phillips PM2.5×5.0 screws (2) that secure the power connector and power connector bracket to the base enclosure.
3.
Remove the power connector bracket (3).
4.
Release the power connector (4) from the clip built into the base enclosure.
5.
Remove the power connector cable.
Reverse this procedure to install the power connector cable.
92 Chapter 4 Removal and replacement procedures
Display assembly
NOTE:
The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 48 ), and then remove the following components:
a.
Hard drive (see Hard drive on page 49 )
b.
Optical drive (see Optical drive on page 53
)
c.
Keyboard (see
d.
Top cover (see Top cover on page 66 )
Remove the display assembly:
1.
Close the computer.
2.
Turn the computer upside down, with the front toward you.
3.
Release the wireless antenna cables (1) from the clips (2) and routing channel built into the base enclosure.
4.
Turn the computer right side up, with the front toward you.
5.
Open the computer.
6.
Release the display panel cable from the clips (1) and routing channel built into the base enclosure.
Component replacement procedures 93
7.
Disconnect the display panel cable (2) from the system board.
8.
Release the wireless antenna cables from the clips (3) and routing channel built into the base enclosure.
CAUTION:
Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
9.
Remove the four Phillips PM2.5×5.0 screws (1) that secure the display assembly to the base enclosure.
94 Chapter 4 Removal and replacement procedures
10.
Remove the display assembly (2).
11.
If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a.
Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure.
b.
Remove the display bezel (4). The display bezel is available using spare part number
686897-001.
Component replacement procedures 95
12.
If it is necessary to replace the display panel:
a.
Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape.)
b.
Remove the four Phillips PM2.0×2.0 screws (2) that secure the display panel to the display enclosure.
c.
Lift the top edge of the display panel (1), and then swing it up and forward until it rests upside down in front of the display enclosure.
d.
Release the adhesive support strip (2) that secures the display panel cable to the display panel.
96 Chapter 4 Removal and replacement procedures
e.
Disconnect the display panel cable (3) from the display panel.
f.
Remove the display panel. The display panel is available using spare part number
686921-001.
13.
If it is necessary to replace the webcam/microphone module:
a.
Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module.
CAUTION:
Handle the webcam/microphone module with caution. The module has a thin profile and is susceptible to damage when not handled carefully.
Component replacement procedures 97
b.
Detach the webcam/microphone module (2) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.)
c.
Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 686587-001.
14.
If it is necessary to replace the display panel cable:
a.
Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module.
b.
Release the display panel cable (2) from the clips and routing channel built into display enclosure.
c.
Remove the display panel cable. The display panel cable is available using spare part number 686898-001.
15.
If it is necessary to replace the display hinges:
a.
Remove the six Phillips 2.5×3.0 broad head screws (1) that secure the display hinges to the display enclosure.
98 Chapter 4 Removal and replacement procedures
b.
Remove the display hinges (2). The display hinges are available using spare part number
686913-001.
16.
If it is necessary to replace the wireless antenna cables and transceivers:
a.
Release the wireless antenna cables from the clips (1) and routing channel built into the display enclosure.
b.
Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.)
Component replacement procedures 99
c.
Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 686894-001.
Reverse this procedure to reassemble and install the display assembly.
100 Chapter 4 Removal and replacement procedures
5 Using Setup Utility (BIOS) and
System Diagnostics
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Setup Utility (BIOS).
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE:
Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called
SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Starting Setup Utility (BIOS) 101
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as
ROM date and System BIOS) can be displayed by pressing fn
+ esc (if you are already in Windows) or by using Setup Utility (BIOS).
1.
Start Setup Utility (BIOS).
2.
Use the arrow keys to select Main.
3.
To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select Exit > Exit Discarding Changes, and then press enter .
Downloading a BIOS update
CAUTION:
To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Select Start > Help and Support > Maintain.
2.
Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
3.
At the download area, follow these steps:
a.
Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE:
If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1.
Open Windows Explorer by selecting Start > Computer.
2.
Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
102 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE:
After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.
To start System Diagnostics:
1.
Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc . When the Startup Menu is displayed, press f2 .
2.
Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostics test while it is running, press esc .
Using System Diagnostics 103
6 Specifications
Computer specifications
Metric
Dimensions
Width
37.95 cm
Depth
Height (front to back)
Weight
Input power
Operating voltage and current
25.07 cm
2.21 to 2.65 cm
2.40 kg
U.S.
14.94 in
9.87 in
0.87 to 1.04 in
5.28 lb
Operating voltage and current 18.5 V dc @ 3.5 A – 65 W
19.5 V dc @ 3.33 A – 65 W
19 V dc @ 4.74 A – 90 W
19.5 V dc @ 4.62 A – 90 W
Temperature
Operating
Nonoperating
Relative humidity (noncondensing)
Operating
Nonoperating
5°C to 35°C
-20°C to 60°C
10% to 90%
5% to 95%
41°F to 95°F
-4°F to 140°F
Maximum altitude (unpressurized)
Operating
Nonoperating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
NOTE:
Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
104 Chapter 6 Specifications
15.6-inch WGA display specifications
Metric
Dimensions
Height
19.6 cm
Width
Diagonal
Number of colors
Contrast ratio
Brightness
Pixel resolution
Pitch
34.7 cm
39.8 cm
up to 16.8 million
200:1 (typical)
250 nits (typical)
Format
Configuration
Backlight
Character display
Total power consumption
Viewing angle
U.S.
7.72 in
13.66 in
15.67 in
0.197 × 0.197 mm
1366 × 768
RGB vertical stripe
LED
80 × 25
3.46 W
±65° horizontal, +50° vertical (typical)
15.6-inch WGA display specifications 105
Hard drive specifications
1-TB*
Dimensions
Height 9.5 mm
Length
Width
Weight
Interface type
Transfer rate
Synchronous
(maximum)
100.2 mm
69.9 mm
152 g
SATA
1.1 GB/sec
750-GB**
9.5 mm
100.2 mm
69.9 mm
110 g
SATA
1.1 GB/sec
640-GB**
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
1.1 GB/sec
500-GB**
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
1.1 GB/sec
320-GB**
9.5 mm
100.4 mm
69.9 mm
110 g
1.1 GB/sec
Security ATA security ATA security
Seek times (typical read, including setting)
Single track
Average (read/ write)
2.0 ms
12/16 ms
2.0 ms
12/16 ms
Maximum
Logical blocks
21 ms
1,953,525,168
22 ms
1,465,149,168
ATA security
1.5 ms
11/13 ms
ATA security
1.5 ms
11/13 ms
Disk rotational speed
5400 rpm 7200 and
5400 rpm
22 ms
1,282,009,226
5400 rpm
22 ms
976,773,168
7200 and
5400 rpm
Operating temperature
0°C to 60°C (32°F to 140°F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE:
Certain restrictions and exclusions apply. Contact technical support for details.
ATA security
1.5 ms
11/13 ms
22 ms
628,142,448
7200 and
5400 rpm
106 Chapter 6 Specifications
7 Backup and recovery
Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if necessary.
This chapter provides information about the following topics:
●
Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature)
●
Performing a system restore (from the recovery partition, recovery discs, or a recovery flash drive)
●
Backing up your information
●
Recovering a program or driver
Restore
In the event of hard drive failure, to restore your system to its factory image you must use a set of recovery discs or a recovery flash drive that you have created using HP Recovery Manager. HP recommends that you use HP Recovery Manager immediately after software setup to create either a set of recovery discs or a recovery flash drive.
If you need to restore your system for some other reason than hard drive failure, you can use the HP
Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.
CAUTION:
HP Recovery Manager (partition or discs/flash drive) restores only the software that was installed at the factory. Software not provided with this computer must be reinstalled manually.
NOTE:
Recovery discs have been included if your computer does not have a recovery partition.
Restore 107
Creating recovering media
HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up the computer for the first time.
NOTE:
HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive. Handle these discs or the flash drive carefully and keep them in a safe place.
NOTE:
If your computer does not include an integrated optical drive, you can use an optional external optical drive (purchased separately) to create recovery discs, or you can purchase recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.
Guidelines:
●
Purchase high-quality DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.
NOTE:
Read-write discs, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE
(rewritable Blu-ray) discs, are not compatible with the HP Recovery Manager software.
●
The computer must be connected to AC power during this process.
●
Only one set of recovery discs or one recovery flash drive can be created per computer.
NOTE:
If you are creating recovery discs, number each disc before inserting it into the optical drive.
●
If necessary, you can exit the program before you have finished creating the recovery discs or recovery flash drive. The next time you open HP Recovery Manager, you will be prompted to continue the backup creation process.
To create a set of recovery discs or a recovery flash drive:
1.
Select Start > All Programs > HP Help and Support > HP Recovery Manager > HP
Recovery Media Creation.
2.
Follow the on-screen instructions.
108 Chapter 7 Backup and recovery
Performing a system restore
HP Recovery Manager software allows you to repair or restore the computer to its original factory state.
HP Recovery Manager works from recovery discs or a recovery flash drive, or from a dedicated recovery partition (select models only) on the hard drive.
NOTE:
A system restore must be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail. A system restore should be used only as a final attempt to correct computer issues.
Note the following when performing a system restore:
●
You can restore the system only if you have previously backed it up. HP recommends that as soon as you set up the computer you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive.
●
Windows has its own built-in repair features, such as System Restore. If you have not already tried these features, try them before using HP Recovery Manager.
●
HP Recovery Manager restores only software that was installed at the factory. Software not provided with this computer must be downloaded from the manufacturer's website or reinstalled from the disc provided by the manufacturer.
Restoring using the dedicated recovery partition (select models only)
When using the dedicated recovery partition, you can back up pictures, music and other audio, videos and movies, recorded TV shows, documents, spreadsheets and presentations, email, and Internet favorites and settings during this process.
To restore the computer from the recovery partition, follow these steps:
1.
Access HP Recovery Manager in either of the following ways:
●
Select Start > All Programs > HP Help and Support > HP Recovery Manager >
HP Recovery Manager.
– or –
●
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen. Then, press f11 while the “F11
(System Recovery)” message is displayed on the screen.
2.
Click System Recovery in the HP Recovery Manager window.
3.
Follow the on-screen instructions.
Performing a system restore 109
Restoring using the recovery media
1.
If possible, back up all personal files.
2.
Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer.
– or –
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.
3.
Press f9 at system bootup.
4.
Select the optical drive or the flash drive.
5.
Follow the on-screen instructions.
Changing the computer boot order
To change the boot order for recovery discs:
1.
Restart the computer.
2.
Press esc while the computer is restarting, and then press f9 for boot options.
3.
Select Internal CD/DVD ROM Drive from the boot options window.
To change the boot order for a recovery flash drive:
1.
Insert the flash drive into a USB port.
2.
Restart the computer.
3.
Press esc while the computer is restarting, and then press f9 for boot options.
4.
Select the flash drive from the boot options window.
110 Chapter 7 Backup and recovery
Backing up and recovering your information
It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis.
How completely you are able to recover your system depends on how recent your backup is.
NOTE:
A recovery from your most recent backup should be performed if the computer is attacked by a virus or if any major system components fail. In order to correct computer issues, attempt a recovery before you attempt a system restore.
You can back up your information to an optional external hard drive, a network drive, or discs. Back up your system at the following times:
●
At regularly scheduled times
TIP:
TIP: Set reminders to back up your information periodically.
●
Before the computer is repaired or restored
●
Before you add or modify hardware or software
Guidelines:
●
Create system restore points using the Windows System Restore feature, and periodically copy them to an optical disc or an external hard drive. For more information about using system restore points, see the “Using Windows system restore points” section.
●
Store personal files in the Documents library and back up this folder periodically.
●
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reenter your preferences.
To create a screen shot:
1.
Display the screen you want to save.
2.
Copy the screen image.
To copy only the active window, press alt + prt sc .
To copy the entire screen, press prt sc .
3.
Open a word-processing document, and then select Edit > Paste. The screen image is added to the document.
4.
Save and print the document.
Backing up and recovering your information 111
Using Windows Backup and Restore
Guidelines
●
Connect the computer to AC power before you start the backup process.
●
Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.
To create a backup:
1.
Select Start > Control Panel > System and Security > Backup and Restore.
2.
Follow the on-screen instructions to schedule and create a backup.
NOTE:
Windows includes the User Account Control feature to improve the security of the computer.
You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. For more information, see Help and Support.
Using Windows system restore points
A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes.
NOTE:
Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point.
You also can create additional restore points to provide increased protection for your files and settings.
When to create restore points
●
Before you add or modify software or hardware
●
Periodically, whenever the computer is functioning optimally
Create a system restore point
1.
Select Start > Control Panel > System and Security > System.
2.
In the left pane, click System protection.
3.
Click the System Protection tab.
4.
Click Create.
5.
Follow the on-screen instructions.
112 Chapter 7 Backup and recovery
Restore to a previous date and time
To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps:
1.
Select Start > Control Panel > System and Security > System.
2.
In the left pane, click System protection.
3.
Click the System Protection tab.
4.
Click System Restore.
5.
Follow the on-screen instructions.
NOTE:
If you revert to a restore point and then change your mind, you can reverse the restoration.
Backing up and recovering your information 113
8 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
114 Chapter 8 Power cord set requirements
Requirements for specific countries and regions
Country/region
Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Italy
Japan
Accredited agency
EANSW
OVE
UTE
VDE
IMQ
METI
CEBC
CSA
DEMKO
FIMKO
1
3
1
1
1
1
1
2
Applicable note number
1
1
The Netherlands
Norway
The People's Republic of China
South Korea
Sweden
Switzerland
Taiwan
The United Kingdom
KEMA
NEMKO
COC
EK
SEMKO
SEV
BSMI
BSI
1
1
5
4
1
1
4
1
The United States UL 2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5.
The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 115
9 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .
116 Chapter 9 Recycling
Index
A
AC adapter, spare part numbers
antenna
audio-in jack 17 audio-out jack 17
B
base enclosure, spare part
battery
battery bay 19 battery release latch 19 bottom components 19
buttons
C
cables, service considerations 41
chipset, product description 2
components
connectors, service
D
Digital Media Slot, location 16
display
display assembly
display bezel
display enclosure, spare part
display hinge
Display Hinge Kit, spare part
display panel
display panel cable
DVD±RW Double-Layer with
SuperMulti Drive
E
Ethernet, product description 6
F
fan
fingerprint reader board
fingerprint reader light, location
fingerprint reader, location 12
G
graphics, product description 3
guidelines
Index 117
transporting 44 workstation 44
H
hard drive
hard drive bracket
hard drive connector cable
Hard Drive Hardware Kit
contents 31 spare part number 28, 31,
HDMI port 17 headphone jack 17
heat sink
J
jacks
audio-in 17 audio-out 17 headphone 17 microphone 17 network 17
K
keyboard
keys
Action 13 b 13 esc 13 fn 13 num lock 13
L
lights
M
mass storage device
memory module
microphone
N
network jack
num lock key 13 numeric keypad 13
O
operating system, product
optical drive
optical drive connector board
optical drive eject button 18 optical drive light 18
P
plastic parts, service
pointing device, product
ports
power button board
power connector cable
power cord
power requirements, product
processor
product description
Ethernet 6 external media cards 6
118 Index
product name 1, 46 product number 46
R
removal/replacement
RJ-45 jack
RTC battery
S
Screw Kit, spare part number 32,
security, product description 8
service considerations
cables 41 connectors 41 plastic parts 41
service cover
Service Cover Kit, spare part
serviceability, product description
solid-state drive
speakers
specifications
subwoofer
system board
T
top cover
TouchPad button board
U
USB board
V
W
webcam/microphone module
wireless antenna
Wireless Antenna Kit, spare part
wireless module compartment 20
wireless module compartment cover
wireless, product description 6
WLAN module
Index 119
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