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ET-3850U User's Guide
Contents
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ET-3850U User's Guide
Welcome to the ET-3850U User's Guide .
For a printable PDF copy of this guide, click here.
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Product Basics
See these sections to learn about the basic features of your product.
Using the Epson Smart Panel Mobile App
Epson Connect Solutions for Smartphones, Tablets, and More
Setting Up Printing on a Chromebook
Android Printing Using the Epson Print Enabler
Using Windows 10 Mobile Printing
Using Epson Print and Scan App with Windows Tablets
Using the Mopria Print Service
Product Parts Locations
See these sections to identify the parts on your product.
Parent topic:
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Product Parts - Front
1 Automatic Document Feeder (ADF) cover
2 ADF input tray
3 ADF edge guides
4 ADF document support
5 ADF output tray extension
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6 ADF output tray
1 Output tray
2 Paper cassette
3 Paper cassette edge guides
4 Legal-size paper guide
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Product Parts - Inside
1 Document cover
2 Scanner glass
3 Control panel
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4 Front cover
1 Scanner unit
2 Ink tank cover
3 Ink tanks
4 Ink tank unit
5 Print head
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Product Parts - Back
1 Maintenance box cover
2 Rear cover (duplexer)
3 AC inlet
4 LAN port
5 USB port
Parent topic:
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights
Entering Characters on the LCD Screen
Adjusting the Screen Brightness
Turning Off the Operation Time Out Setting
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Control Panel Buttons and Lights
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2 power button and light home button
3 help button
4 LCD screen
5 + and – buttons
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7 stop button back button
8 Arrow buttons and OK button
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10 reset button start button
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The LCD Screen
1 Displays the maintenance box status
2 Displays the network connection status
3 Displays the Quiet Mode screen
4 Menu options
5 Scrolls the screen to the right
6 Select a tab to view different options and settings
7 Settings options
8 Displays available options
9 Performs the selected action
Parent topic:
Control Panel Buttons and Lights
Status Icon Information
Your product displays status icons on the LCD screen for certain product status conditions.
Icons Description
Displays additional information or instructions, such as loading paper or placing a document.
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Icons Description
Displays the maintenance box status.
•
•
Displays the network connection status; select the icon to set up or change your network connection.
The product is not connected to a wired (Ethernet) network.
The product is connected to a wired (Ethernet) network.
• The product is not connected to a wireless network.
• The product is searching for an SSID or experiencing a wireless network connection issue.
• The product is connected to a wireless network; the number of bars indicates the connection's signal strength.
• Wi-Fi Direct is not enabled.
• Wi-Fi Direct is enabled.
The Quiet Mode setting is enabled or disabled. Select the icon to change the setting.
Depending on the selected paper type and print quality, when this feature is enabled noise is reduced during printing, but print speed may also be reduced.
There is a problem with the indicated setting. Select the icon to resolve the problem.
Parent topic:
Control Panel Buttons and Lights
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Entering Characters on the LCD Screen
Follow these guidelines to enter characters for passwords and other settings.
• To move the cursor, select the left or right arrows.
• To change the case of letters, select .
• To delete the previous character, select .
• To enter numbers or symbols, select .
• To enter a commonly used domain name, select .
• To enter a space, select .
Parent topic:
Changing LCD Screen Language
You can change the language used on the LCD screen.
1.
Press the home button, if necessary.
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2.
Select Settings > General Settings > Basic Settings > Language .
3.
Select a language.
Parent topic:
Viewing Animations
You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem.
1.
Press the help button.
2.
Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures.
3.
Select a topic from the list of available topics and follow the on-screen instructions.
Parent topic:
Adjusting the Screen Brightness
You can adjust the brightness of the LCD screen.
1.
Press the home button, if necessary.
2.
Select Settings > General Settings > Basic Settings > LCD Brightness .
3.
Press the – or + buttons to decrease or increase the brightness.
4.
Select Done to exit.
Parent topic:
Turning Off the Operation Time Out Setting
The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off.
1.
Press the home button, if necessary.
2.
Select Settings > General Settings > Basic Settings .
3.
Scroll down and set Operation Time Out to Off .
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Using Power Saving Settings
Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources.
Changing the Sleep Timer Settings
Changing the Power Off Timer Settings
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Changing the Sleep Timer Settings
You can adjust the time period before your product enters sleep mode and turns off the LCD screen.
1.
Press the home button, if necessary.
2.
Select Settings > General Settings > Basic Settings > Sleep Timer .
3.
Do one of the following:
• Press the + or – button to increase or decrease the number of minutes.
• Press the OK button to display the on-screen keypad, select the number of minutes, and select
OK .
4.
Select Done .
Parent topic:
Changing the Power Off Timer Settings
You can have the product turn off automatically if it is not used for a specified period of time.
1.
Press the home button, if necessary.
2.
Select Settings > General Settings > Basic Settings .
3.
Select Power Off Timer , then select a time period between 30minutes and 12h (12 hours).
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Using the Epson Smart Panel Mobile App
Use this free Apple and Android app to set up your Epson product and then print, copy, or scan with your networked Epson product. Epson Smart Panel also lets you check ink levels and product status.
1.
Visit epson.com/connect (U.S.) or epson.ca/connect (Canada) to learn more about Epson Smart
Panel and check the compatibility of your mobile device.
2.
Download Epson Smart Panel from the Apple App Store or Google Play.
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3.
Connect your mobile device to the wireless network that you want to connect your product to or to the same wireless network as your product (if your product is already set up).
4.
Do one of the following:
• If you haven't set up your product, open Epson Smart Panel and follow the instructions to set up your product.
• If your product is already set up, open Epson Smart Panel and select your Epson product, if necessary.
Now you are ready to print, copy, or scan with your mobile device and your Epson product.
Parent topic:
Related topics
Voice-activated Printing
Take advantage of voice-activated, hands-free printing from your Epson product with Alexa, Siri, and
Google Assistant. Depending on which voice assistant you use, you can ask your product to print photos, calendars, recipes, photo props, and more.
Click here for more information.
1.
Connect your product to your network. See the link below.
2.
Set up your product's email address for use with Epson Connect. See the link below to activate it from the product control panel.
3.
Click here for instructions on how to set up your product and voice assistant to use the voiceactivated printing feature.
Now you are ready to print with your voice and your Epson product.
Parent topic:
Related tasks
Setting Up Epson Connect Services
Related topics
Epson Connect Solutions for Smartphones, Tablets, and More
Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages from your home, office, or even across the globe.
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Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
Print from anywhere with these Epson Connect solutions:
• Epson Email Print
• Epson Remote Print
Scan and send a file as an email or upload it to an online service directly from your Epson product with
Epson Scan to Cloud.
Setting Up Epson Connect Services
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Setting Up Epson Connect Services
If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel.
1.
Press the home button, if necessary.
2.
Select Settings > General Settings > Web Service Settings > Epson Connect Services .
3.
Select Register .
4.
Follow the instructions on the screen to activate your product's email address.
Parent topic:
Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Using Epson Email Print
With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a
PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.
1.
Connect your product to your network. See the link below.
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2.
If you did not already set up Email Print when you installed your product software, see the link below to use your product control panel to activate your unique email address. Or visit epson.com/connect
(U.S.) or epson.ca/connect (Canada) to learn more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service.
3.
Now you are ready to send and print emails to your product's Email Print address.
Note: Go to epsonconnect.com
and log into your Epson Connect account to personalize your product's email, adjust print settings, and set up other Epson Connect services.
Parent topic:
Epson Connect Solutions for Smartphones, Tablets, and More
Related tasks
Setting Up Epson Connect Services
Related topics
Using Epson Remote Print
With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson
Email-enabled product anywhere in the world.
1.
Connect your Epson product to your wireless network. See the link below.
2.
If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com
to create your account and register your product to the Epson Connect service.
Note: Make a note of your product's email address.
3.
Visit epsonconnect.com
to learn more about Remote Print and how to download the Remote Print
Driver software.
4.
Download and install the Remote Print software.
5.
Enter the email address and optional access key of your Epson product during Remote Print setup.
6.
Now you are ready to print remotely. Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product.
Parent topic:
Epson Connect Solutions for Smartphones, Tablets, and More
Related tasks
Setting Up Epson Connect Services
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Related topics
Using Epson Scan to Cloud
The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box,
DropBox, Evernote, or Google Drive with your Epson Connect account.
1.
Connect your Epson product to your network. See the link below.
2.
If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com
to create your account and register your product to the Epson Connect service.
Note: Make a note of your product's email address and password.
3.
Visit epsonconnect.com
to sign into your account with the email address and password you selected.
4.
Select your product, select Scan to Cloud , and select Destination List .
5.
Click Add , then follow the instructions on the screen to create your destination list.
6.
Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your
Epson product control panel.
Parent topic:
Epson Connect Solutions for Smartphones, Tablets, and More
Related tasks
Setting Up Epson Connect Services
Related topics
Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software.
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Note: If you disabled paper configuration messages on your product control panel, you cannot use
AirPrint. See the link below to enable the messages, if necessary.
1.
Load paper in your product.
2.
Set up your product for wireless printing. See the link below.
3.
Connect your Apple device to the same wireless network that your product is using.
4.
Print from your device to your product.
Note: For details, see the AirPrint page on the Apple website.
Parent topic:
Related references
Related topics
Setting Up Printing on a Chromebook
Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables.
For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S.) or Setting Up Your Epson Printer on Your Chromebook (Canada).
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Related topics
Android Printing Using the Epson Print Enabler
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
1.
Connect your Epson product to your wireless network. See the link below.
2.
On your Android device, download the Epson Print Enabler plug-in from Google Play.
3.
Go to Settings on your Android device, select Printing , and enable the Epson plug-in, if necessary.
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4.
Connect your Android device to the same wireless network as your product.
5.
Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and print whatever is on the screen.
Note: If you do not see your product, tap All Printers and select your product.
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Related topics
Using Fire OS Printing
You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product.
There is no software to download, no drivers to install, and no cables to connect. With just a few taps in
Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson product.
1.
Connect your Epson product to your wireless network. See the link below.
2.
Connect your Amazon device to the same wireless network as your product.
3.
Now you are ready to print. From your Amazon application, tap the print option and select your product to print whatever is on the screen.
Note: If you see a message telling you that a plug-in is required, tap OK and tap Download . If your
Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria
Print Service app to print.
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Related topics
Using Windows 10 Mobile Printing
You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product.
1.
Connect your Epson product to your wireless network. See the link below.
2.
Connect your Windows 10 Mobile device to the same wireless network as your product.
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3.
Now you are ready to print. From your Windows 10 application, tap the print option and select your product to print whatever is on the screen.
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Related topics
Using Epson Print and Scan App with Windows Tablets
You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface
RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and capture images right to your tablet or to Microsoft OneDrive.
Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products without scanners.
1.
Connect your Epson product to your wireless network. See the link below.
2.
Download the Epson Print and Scan app from the Microsoft Windows Store.
3.
Connect your Windows tablet to the same wireless network as your product.
4.
Open the Epson Print and Scan app and select your Epson product.
Now you are ready to print photos or scan.
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Related topics
Using the Mopria Print Service
You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from other manufacturers. You can download the
Mopria Print Service from Google Play.
Note: For details on the Mopria Print Service, click here (U.S.) or click here (Canada).
1.
Connect your Epson product to your wireless network. See the link below.
2.
On your Android device, download the Mopria Print Service app from Google Play.
Note: On some Samsung Galaxy devices, Mopria may come preinstalled.
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3.
Go to Settings on your Android device, select Printing , and enable the Mopria Print Service, if necessary.
4.
Connect your Android device to the same wireless network as your product.
5.
Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print . Then select All printers , select your Epson product, adjust your print settings, and print.
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Related topics
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Wi-Fi or Wired Networking
See these sections to use your product on a Wi-Fi or wired network.
Network Security Recommendations
Wi-Fi Infrastructure Mode Setup
Setting Up Wireless Printing from a Smartphone or Tablet
Printing a Network Status Sheet
Printing a Network Connection Report
Changing or Updating Network Connections
Network Security Recommendations
To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Security measures such as these can help deter threats such as loss of user data, use of telephone and fax lines, and other intrusions:
• Enable security on your wireless LAN
Enable the appropriate security on the wireless LAN you plan to use with your product. Network security such as a network password can deter interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your
ISP and router documentation for instructions on how to change the default password and better secure your network.
• Connect your product only to a network protected by a firewall
Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead, connect it to a router or other network connection protected by a firewall. Your router may already have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best results, set up and use a private IP address for your network connection.
• Change the default administrator password on your product
If your product has an option to set an administrator password, change the default administrator password to deter access by unauthorized users to personal data stored on your product, such as IDs, passwords, and contact lists.
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Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point.
The wireless router or access point can be connected to your computer over a wireless or wired network.
1 Epson product
2 Wireless router or access point
3 Computer with a wireless interface
4 Computer
5 Internet
6 Ethernet cable (used only for wired connection to the wireless router or access point)
Selecting Wireless Network Settings from the Control Panel
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Selecting Wireless Network Settings from the Control Panel
You can select or change wireless network settings using your product control panel.
To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup.
Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
1.
Press the home button, if necessary.
2.
Select the icon and press the OK button.
You see a screen like this:
3.
Select Wi-Fi (Recommended) .
4.
Select Start Setup or Change Settings .
5.
Select Wi-Fi Setup Wizard .
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6.
Select the name of your wireless network and press the OK button, or press the + button and select
Enter Manually to enter the name manually. Use the displayed keypad to enter your network name, then press the OK button.
Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters.
• To move the cursor, select the left or right arrows.
• To change the case of letters, select
• To delete the previous character, select
.
.
• To enter numbers and symbols, select .
• To enter a space, select .
7.
Press the OK button to enter your password using the on-screen keypad and select OK .
8.
Confirm the displayed network settings and select Start Setup to save them.
9.
Do one of the following:
• If setup was successful, select Close to exit.
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• If setup was unsuccessful, select Print Check Report to print a network setup report or select Reenter to re-enter your network name and password.
10. Press the home button to exit.
The Wi-Fi icon displayed on the LCD screen indicates your wireless connection status. If the product is not connected to the network, you may have selected the wrong network name (SSID) or entered the password incorrectly. Repeat these steps to try again.
If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.
Parent topic:
Wi-Fi Infrastructure Mode Setup
Related references
Related tasks
Entering Characters on the LCD Screen
Setting Up Wireless Printing from a Smartphone or Tablet
You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your device directly to the product. Epson Smart Panel is available on iOS and Android devices.
Make sure you have the following:
• A Bluetooth-enabled device that is connected to a wireless network
• The Epson Smart Panel app installed on the device
• The wireless network name (SSID) and password
Note: Your device must be close enough to the product to create and maintain a Bluetooth connection.
1.
Make sure the product is turned on and is ready to print.
Note: You must perform initial setup and ink installation before setting up wireless printing.
2.
Open the Epson Smart Panel app on your device.
3.
Do one of the following:
• If the app automatically recognizes the product, follow the on-screen instructions to set up the wireless connection.
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• If the app does not automatically recognize the product, select the + icon and continue with the next step.
4.
On the next screen, select Start setting up and follow the on-screen instructions.
Note: If your product is not listed, move closer to the product and try again. If the product is still not shown, connect your printer to the wireless network using the control panel and then select Connect
Smartphone to Product Already Connected to Wi-Fi in the Epson Smart Panel app and follow the on-screen instructions. See the link below for wireless setup instructions.
Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app.
Parent topic:
Related tasks
Using the Epson Smart Panel Mobile App
Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices.
Note: The product must be connected to the Internet in order to function and have its ink usage monitored as part of the ReadyPrint program. Using Wi-Fi Direct Mode is not recommended.
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1 Epson product
2 Computer with a wireless interface
3 Other wireless device
Enabling Wi-Fi Direct (Simple AP) Mode
Parent topic:
Enabling Wi-Fi Direct (Simple AP) Mode
You can enable Wi-Fi Direct mode to allow direct communication between your product and computer, mobile devices, or other devices (up to 8) without a wireless router or access point.
Note: Make sure the Epson Smart Panel app or another compatible Epson printing app is installed on your mobile device before connecting to the product.
1.
Press the home button, if necessary.
2.
Select the icon and press the OK button.
You see a screen like this:
3.
Select Wi-Fi Direct .
4.
Scroll down and select Start Setup .
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The product information is displayed on the LCD screen like this:
5.
Do one of the following:
• Open the Epson Smart Panel app on your device and use the information on the LCD screen to select your product. Skip to step 7.
• To connect without using the Epson Smart Panel app, select Other Methods and go to the next step.
6.
Do one of the following:
• For iOS devices, select iOS . Scan the QR code with the camera app on your device and follow the instructions on your device.
• For other types of devices, select Other OS Devices . Use your device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown.
7.
Select Complete on the LCD screen.
The blue Wi-Fi Direct icon is displayed on the LCD screen and indicates if Wi-Fi Direct is enabled on the product.
Note: If the Wi-Fi Direct icon is displayed on the LCD screen, Wi-Fi Direct is not enabled.
Repeat these steps to try again.
Parent topic:
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Related references
Related tasks
Using the Epson Smart Panel Mobile App
Wi-Fi Protected Setup (WPS)
If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there is no hardware button, there may be a virtual WPS button in the software for the device.
Check your network product documentation for details.
Using WPS to Connect to a Network
Parent topic:
Using WPS to Connect to a Network
If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your product to the network.
1.
Press the home button, if necessary.
2.
Select the icon and press the OK button.
You see a screen like this:
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3.
Select Wi-Fi (Recommended) .
4.
Select Start Setup or Change Settings .
5.
Select Push Button Setup (WPS) .
6.
Follow the instructions on the LCD screen to complete WPS setup.
Note: Make sure you select Start Setup within two minutes of activating WPS on your router.
7.
Press the home button to exit.
You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.
Note: If you don't see the icon, repeat these steps to try again.
Parent topic:
Printing a Network Status Sheet
You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.
1.
Press the home button, if necessary.
2.
Select Settings > General Settings > Network Settings > Network Status .
3.
Select Print Status Sheet .
4.
Press the start button to print the status sheet.
Examine the settings shown on the network status sheet to diagnose any problems you have.
Parent topic:
Printing a Network Connection Report
You can print a network connection report to view solutions to any problems you may have using your product on a network.
1.
Press the home button, if necessary.
2.
Select Settings > General Settings > Network Settings > Connection Check .
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3.
Select Print Check Report .
4.
Press the start button to print the network connection report.
Examine the error codes and solutions shown on the network connection report.
Network Connection Report Codes and Messages
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Network Connection Report Codes and Messages
Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report.
1 Error code
2 Message
Note: Error codes and messages listed here may not all apply to your product.
Error Codes and Messages
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Error code and message
E-1
Confirm that the network cable is connected and network devices such as hub, router, or access point are turned on.
Solution
Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to your device and to your product.
If you are trying to set up Wi-Fi, remove the network cable and set up Wi-Fi again. Ethernet and Wi-Fi cannot be connected at the same time.
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Error code and message
E-2, E-3, or E-7
No wireless network names (SSID) found.
Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance.
No wireless network names (SSID) found.
Confirm that the wireless network name
(SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance.
Entered security key/password does not match the one set for your router/access point. Confirm security key/password.
Contact your network administrator for assistance.
Solution
Check the following:
• Make sure your router or access point is turned on, and is correctly connected to your computer or network device.
• Turn off the router or access point, wait about 10 seconds, and turn it on again.
• Move your product closer to your router or access point, and remove any obstacles between them. Also move your product away from devices such as wireless phones or microwaves.
• Confirm that the SSID shown on the network connection report matches the label on your router or access point. Also make sure your SSID uses only
ASCII characters and symbols, or your product cannot display the SSID correctly.
• If you are trying to connect using the WPS push button method, make sure your router or access point supports it.
• If you are using a network password, check the label on your router or access point to confirm that you are using the correct password, or check with your network administrator or router/access point documentation.
• If you are connecting to a smart device that generates an SSID, check the device documentation for the SSID and password you should use.
• If your wireless connection suddenly disconnects, and another smart device was added to the network using a
WPS push button method or your network was set up using a non-WPS push button method, try downloading and installing your product software again.
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Error code and message
E-5
Security mode (e.g. WEP, WPA) does not match the current setting of the printer.
Confirm security mode. Contact your network administrator for assistance.
Solution
If the security on your router or access point is not one of the following types, change the type of security on your router or access point and reset your product's network settings.
• WEP-64 bit (40 bit)
• WEP-128 bit (104 bit)
• WPA PSK (TKIP/AES); also known as WPA Personal
• WPA2 PSK (TKIP/AES); also known as WPA2 Personal
• WPA (TKIP/AES)
• WPA2 (TKIP/AES)
• WPA3-SAE (AES)
Also make sure you are connecting to the 2.4GHz band on your network and using the password for that band.
E-6
MAC address of your printer may be filtered. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the router/access point or contact your network administrator for assistance.
E-8
Incorrect IP address is assigned to the printer. Confirm IP address setup of the network device (hub, router, or access point). Contact your network administrator for assistance.
If your router or access point has MAC address filtering enabled, register your product's MAC address so it is not filtered. Locate the MAC address on the network connection report and check your router or access point documentation for instructions.
If your router or access point is using shared authentication with WEP security, confirm that you are using the correct authentication key and index.
If your router or access point limits the number of connected devices, raise the connection limit. See your router or access point documentation for instructions.
If your product's Obtain IP Address setting is set to Auto , enable DHCP on your router or access point. If it is set to
Manual , the IP address may be out of range or on a different network segment; set a valid IP address using your product control panel or the Web Config utility.
You can also try turning off your product and the router or access point, waiting about 10 seconds, and turning them on again.
47
Error code and message Solution
E-9
Confirm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.
Make sure your computer or network device are turned on. Also make sure that you can access the Internet and other devices on the same network from the devices you are trying to connect to your product.
If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again. Download and install your product software again to reset your network settings.
E-10
Confirm IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.
E-11
Setup is incomplete. Confirm default gateway setup. Connection using the
EpsonNet Setup is available. Contact your network administrator for assistance.
Make sure other devices on the network are turned on and do the following:
• If your product's Obtain IP Address setting is set to
Manual , check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the settings.
• If DHCP is enabled, set your product's Obtain IP
Address setting to Auto . If you want to use the DHCPassigned address as a static address, set the Obtain IP
Address setting to Manual , enter the product's IP address as listed on the network connection report, and set the subnet mask to 255.255.255.0.
If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again.
If you set your product's TCP/IP Setup setting to Manual , check that the default gateway address listed on the network connection report is correct. Also turn on the device that is set as the default gateway.
48
Error code and message Solution
E-12 Make sure other devices on the network are turned on and do the following:
Confirm the following:
-Entered security key/password is correct
-Index of the security key/password is set to the first number
-IP address, subnet mask, or default gateway setup is correct
Contact your network administrator for assistance.
• Make sure the IP address, subnet mask, and default gateway addresses are correct, if you are entering them manually.
• Confirm that the subnet mask and default gateway addresses for other devices are the same.
• Make sure the IP address does not conflict with other devices.
If you still cannot connect to your product, do the following:
• Turn off your router or access point, wait about 10 seconds, and turn it on again.
• Download and install your product software again to reset your network settings.
• If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.
E-13
Confirm the following:
-Entered security key/password is correct
Make sure your router, access point, and/or hub are turned on. Also make sure the TCP/IP setup on your router, access point, and/or hub is not set manually; this may cause your product's network settings to differ from the manually set up devices.
-Index of the security key/password is set to the first number If you still cannot connect to your product, do the following:
-Connection and network setup of the PC or other device is correct • Turn off your router or access point, wait about 10 seconds, and turn it on again.
Contact your network administrator for assistance.
• Download and install your product software again to reset your network settings.
• If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.
49
Network Environment Messages
Message
The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router.
*No more devices can be connected.
Disconnect one of the connected devices if you want to add another one.
The same SSID as Wi-Fi Direct exists in the environment. Change the Wi-Fi Direct
SSID if you cannot connect a smart device to the printer.
Solution
Move your product closer to your router or access point, and remove any obstacles between them. Then turn off your router or access point, wait about 10 seconds, and turn it back on again. If you still cannot connect to your product, check the documentation that came with your router or access point for solutions.
You can connect up to 8 computers or other devices to your product using a Wi-Fi Direct (Simple AP) connection.
If you want to add another device, disconnect an existing connected device first.
Change the Wi-Fi Direct SSID.
Parent topic:
Printing a Network Connection Report
Changing or Updating Network Connections
See these sections to change or update how your product connects to a network.
Accessing the Web Config Utility
Changing a USB Connection to a Wi-Fi Connection
Changing a Wi-Fi Connection to a Wired Network Connection
Connecting to a New Wi-Fi Router
Parent topic:
Related tasks
Selecting Wireless Network Settings from the Control Panel
Accessing the Web Config Utility
You can select your product's network settings and confirm its operating status using a web browser.
You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product.
50
Note: You can also access the Web Config utility from the product information area in the Epson Smart
Panel app.
1.
Check your network status.
2.
Note your product's IP address.
3.
On a computer or other device connected to the same network as your product, open a web browser.
4.
Enter your product's IP address into the address bar.
You see the available Web Config utility options.
Parent topic:
Changing or Updating Network Connections
Related tasks
Printing a Network Status Sheet
Changing a USB Connection to a Wi-Fi Connection
If you have already connected your product to your computer using a USB connection, you can change to a Wi-Fi connection.
1.
Disconnect the USB cable from your product.
2.
Uninstall your product software.
3.
Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic:
Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Changing a Wi-Fi Connection to a Wired Network Connection
If you have already connected your product to your computer wirelessly, you can change to a wired network connection if necessary.
1.
Disable your product's Wi-Fi features.
2.
Connect one end of an Ethernet network cable to the product's LAN port.
3.
Connect the other end to any available LAN port on your router or access point.
4.
Uninstall your product software.
51
5.
Download and install your product software from the Epson website.
6.
Follow the on-screen instructions to install the software.
7.
When you see the Select Your Connection screen, select Wired network connection .
8.
If you see a Select Setup Option screen, select Set up printer for the first time .
9.
Continue following the rest of the on-screen instructions.
Parent topic:
Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
Connecting to a New Wi-Fi Router
If you change the wireless router you have been using on your network, you need to update your product's Wi-Fi connection to the new router.
Note: If you switch to a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation for instructions.
1.
Do one of the following:
• Windows : Uninstall your product software.
• Mac : Go to the next step.
2.
Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic:
Changing or Updating Network Connections
Related concepts
Uninstall Your Product Software
52
Loading Paper
Before you print, load paper for the type of printing you will do.
Double-sided Printing Capacity
Borderless Paper Type Compatibility
Selecting the Paper Settings - Control Panel
Paper or Media Type Settings - Printing Software
Selecting the Default Paper Source Settings
Selecting the Universal Print Settings
Loading Paper in the Cassette
You can load paper up to this size in the paper cassette: Legal (8.5 × 14 inches [216 × 356 mm]).
Note: Before loading paper, make sure your product is not currently printing, scanning, or copying.
1.
Open the front cover.
53
2.
Pull out the paper cassette until it stops.
3.
Slide the edge guides outward.
54
4.
Do one of the following:
• Insert paper into the cassette with the glossy or printable side facedown and slide it in until it stops.
Note: Make sure the paper is loaded against the rear of the cassette.
• For legal-size paper, extend the legal paper guide and load paper using the guide line as shown.
55
• Insert up to 10 envelopes with the printable side facedown and flap edge left, as shown.
• Load a sheet of loose-leaf or other paper with holes as shown.
56
Note: Do not select automatic 2-sided printing for this type of paper and do not print over the holes.
5.
Slide the edge guides against the paper, but not too tightly.
Note: Make sure the paper fits under the tabs on the edge guides.
6.
Slide the cassette back into the product until it stops and close the front cover.
7.
Select the size and type of the paper you loaded on the product LCD screen and select Close .
Note: If you are printing on letterhead, make sure you select Letterhead as the paper type. Make sure you select the correct paper size setting.
8.
Extend the output tray.
57
Note: Do not remove or insert the paper cassette during printing.
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first and printable side facedown.
• Make sure the paper is under the tabs on the edge guides and not sticking out from the rear end of the cassette.
• Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
• If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may cause paper jams and smears on the printout.
• Paper feed problems may occur frequently for manual 2-sided printing when printing on one side of pre-printed paper. Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams continue.
• Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper packaging or contact the manufacturer to confirm the paper specifications.
• Fan and align the edges of envelopes before loading. If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time.
• If print quality declines when printing multiple envelopes, try loading one envelope at a time.
• Load letterhead or pre-printed paper top edge first.
• Check the paper package for any additional loading instructions.
Parent topic:
Related references
Double-sided Printing Capacity
Related tasks
Selecting the Paper Settings - Control Panel
Paper Loading Capacity
See the table here for the loading capacity of the paper cassette.
58
Paper type
Plain paper
Copy paper
Letterhead paper
Epson EcoTank Premium Paper
Epson Bright White Pro Paper
Epson Bright White Premium Paper
Epson Multipurpose Plus Paper
Epson Presentation Paper Matte
Epson Premium Presentation Paper Matte
Epson Photo Paper Glossy
Epson Premium Photo Paper Glossy
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss
Epson Premium Presentation Paper Matte
Double-sided
Envelopes
* Printing from computer only.
Parent topic:
Loading capacity
Letter (8.5 × 11 inches [216 × 279 mm]), Legal
(8.5 × 14 inches [216 × 356 mm]), or A4 (8.3 × 11.7
inches [210 × 297 mm]): 250 sheets
Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]),
8.5 × 13 inches (216 × 330 mm), Oficio 9
(8.46 × 12.4 inches [215 × 315 mm]), Executive
(7.25 × 10.5 inches [184 × 267 mm]), Half Letter
(5.5 × 8.5 inches [140 × 216 mm]), or A6 (4.1 × 5.8
inches [105 × 148 mm]): 50 sheets
User-defined (7.17 × 10.12 inches to 8.5 × 11.69
inches [182 × 257 mm to 215.9 × 297 mm])* or userdefined (3.5 × 5 inches to 8.5 × 87.24 inches [89 ×
127 mm to 215.9 × 1200 mm])* size: 1 sheet
200 sheets
Letter (8.5 × 11 inches [216 × 279 mm]) or A4
(8.3 × 11.7 inches [210 × 297 mm]): 100 sheets
20 sheets
If paper feeds incorrectly, or printing is uneven or smeared, load 1 sheet at a time.
1 sheet
10 envelopes
59
Related references
Double-sided Printing Capacity
Double-sided Printing Capacity
You can print double-sided using Auto or Manual mode on the following paper types and sizes.
Paper type
Plain paper
Copier paper
Letterhead paper
Size Double-sided printing capacity
Auto Manual
250 sheets 30 sheets Letter (8.5 × 11 inches
[216 × 279 mm]) or A4
(8.3 × 11.7 inches
[210 × 297 mm])
Legal (8.5 × 14 inches
[216 × 356 mm]), Mexico-
Oficio (8.5 × 13.4 inches
[216 × 340 mm]), 8.5 × 13 inches (216 × 330 mm),
Oficio 9 (8.46 × 12.4 inches
[215 × 315 mm]), Executive
(7.25 × 10.5 inches
[184 × 267 mm]), Half Letter
(5.5 × 8.5 inches
[140 × 216 mm]), or A6
(4.1 × 5.8 inches
[105 × 148 mm])
User-defined (7.17 × 10.12
inches to 8.5 × 11.69 inches
[182 × 257 mm to 215.9 ×
297 mm])*
—
1 sheet
User-defined (3.5 × 5 inches to 8.5 × 87.24 inches [89 ×
127 mm to 215.9 × 1200 mm])*
—
30 sheets
1 sheet
1 sheet
60
Paper type Size Double-sided printing capacity
Auto Manual
200 sheets 30 sheets Epson EcoTank
Premium Paper
Epson Bright White Pro
Paper
Epson Bright White
Premium Paper
Epson Multipurpose Plus
Paper
Epson Premium
Presentation Paper
Matte Double-sided
Letter (8.5 × 11 inches
[216 × 279 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
—
* Printing from computer only.
You cannot print double-sided on the following paper types:
• Epson Presentation Paper Matte
• Epson Photo Paper Glossy
• Epson Premium Photo Paper Glossy
• Epson Premium Photo Paper Semi-gloss
• Epson Ultra Premium Photo Paper Glossy
• Epson Premium Presentation Paper Matte
• Envelopes
Parent topic:
Related references
Borderless Paper Type Compatibility
You can print borderless photos on compatible paper types in compatible sizes:
1 sheet
61
Borderless Paper Types
• Epson EcoTank Premium Paper
• Epson Bright White Pro Paper
• Epson Photo Paper Glossy
• Epson Premium Photo Paper Glossy
• Epson Ultra Premium Photo Paper Glossy
• Epson Premium Photo Paper Semi-gloss
• Epson Premium Presentation Paper Matte
• Epson Premium Presentation Paper Matte Double-sided
• Epson Presentation Paper Matte
Borderless Paper Sizes
• 3.5 × 5 inches (89 × 127 mm)
• 4 × 6 inches (102 × 152 mm)
• 5 × 7 inches (127 × 178 mm)
• 8 × 10 inches (203 × 254 mm)
• A4 (8.3 × 11.7 inches [210 × 297 mm])
• Letter (8.5 × 11 inches [216 × 279 mm])
Parent topic:
Related references
Compatible Epson Papers
You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com
(U.S. sales) or epson.ca
(Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Note: Paper/media availability varies by country.
62
Paper Type
Epson Bright White Pro Paper
Size
Epson EcoTank Premium Paper Letter (8.5 × 11 inches
[216 × 279 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
Epson Bright White Premium
Paper
Epson Multipurpose Plus Paper
Letter (8.5 × 11 inches
[216 × 279 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
Part number
S041586-ET
S041586
S450218-4
S450217-4
Epson Presentation Paper Matte Letter (8.5 × 11 inches
[216 × 279 mm])
Epson Premium Presentation
Paper Matte
S041062
8 × 10 inches (203 × 254 mm) S041467
Letter (8.5 × 11 inches
[216 × 279 mm])
S041257
S042180
Epson Premium Presentation
Paper Matte Double-sided
Epson Photo Paper Glossy
Letter (8.5 × 11 inches
[216 × 279 mm])
Letter (8.5 × 11 inches
[216 × 279 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
S041568
4 × 6 inches (102 × 152 mm) S041809
S042038
S041141
S041649
S041271
S041140
Epson Premium Photo Paper
Glossy
4 × 6 inches (102 × 152 mm) S041727
5 × 7 inches (127 × 178 mm) S041464
8 × 10 inches (203 × 254 mm) S041465
Letter (8.5 × 11 inches
[216 × 279 mm])
S042183
S041667
500
100
50
100
20
50
100
20
50
50
100
50
100
20
20
25
50
Sheet count
500
500
500
63
Paper Type
Epson Ultra Premium Photo Paper
Glossy
Epson Premium Photo Paper
Semi-gloss
Size Part number
4 × 6 inches (102 × 152 mm) S042181
S042174
5 × 7 inches (127 × 178 mm) S041945
8 × 10 inches (203 × 254 mm) S041946
Letter (8.5 × 11 inches
[216 × 279 mm])
S042182
S042175
4 × 6 inches (102 × 152 mm) S041982
Letter (8.5 × 11 inches
[216 × 279 mm])
S041331
20
20
25
50
Sheet count
60
100
40
20
Parent topic:
Selecting the Paper Settings - Control Panel
You can change the default paper size and paper type for the cassette using the control panel on the product.
1.
Press the home button, if necessary.
2.
Select Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setting .
You see a screen like this:
64
3.
Select Paper Size .
4.
Select the paper size you loaded.
5.
Select Paper Type .
6.
Select the paper type you loaded.
7.
Select Favorite Paper Settings to choose from a list of commonly used paper settings.
8.
Press the home button to exit.
Paper or Media Type Settings - Control Panel
Parent topic:
Paper or Media Type Settings - Control Panel
For this paper
Plain paper
Epson EcoTank Premium Paper
Select this paper Type or Media Type setting
Plain Paper
Epson Bright White Pro Paper
Epson Bright White Premium Paper
Epson Multipurpose Plus Paper
Letterhead paper
Envelopes
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Glossy
Epson Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss
Letterhead
Envelope
Ultra Glossy
Prem. Glossy
Glossy
Prem. Semi-Gloss
Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte Doublesided
Epson Presentation Paper Matte
Prem. Matte
Presentation Matte
Parent topic:
Selecting the Paper Settings - Control Panel
65
Paper or Media Type Settings - Printing Software
For this paper
Plain paper
Epson EcoTank Premium Paper
Epson Bright White Pro Paper
Epson Bright White Premium Paper
Select this paper Type or Media Type setting
Plain Paper / Bright White Paper
Epson Multipurpose Plus Paper
Letterhead paper
Envelopes
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Glossy
Epson Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss
Letterhead
Envelope
Ultra Premium Photo Paper Glossy
Premium Photo Paper Glossy
Photo Paper Glossy
Premium Photo Paper Semi-Gloss
Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte Doublesided
Premium Presentation Paper Matte
Epson Presentation Paper Matte Presentation Paper Matte
Note: The settings listed here are available only when printing from your computer; they do not apply to your product's control panel settings.
Parent topic:
Selecting the Default Paper Source Settings
You can change default paper source settings using the control panel on the product.
1.
Press the home button, if necessary.
2.
Select Settings > General Settings > Printer Settings .
You see a screen like this:
66
3.
Select one of these Auto Error Solver options:
• Turn on this setting to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a memory full error occurs.
• Turn off this setting to display an error message and stop printing if an error occurs.
4.
Select the Paper Source Settings options you want to use.
5.
When you are finished, press the home button to exit.
Parent topic:
Paper Source Settings Options
Select the paper source options you want to use for your print jobs.
Paper Source
Settings option
Paper Setting
A4/Letter Auto
Switching
Error Notice
Available settings Description
Various
On
Select the paper size and type for each paper source
Select On to switch the selected paper size to match the loaded paper (Letter or A4) if the wrong size is selected
Off
Paper Size Notice Select On for either of these settings to display an error
Paper Type Notice message when the selected paper type or size does not match the loaded paper
67
Paper Source
Settings option
Paper Setup
Auto Display
Available settings Description
On
Off
Select product
On to automatically display a menu that lets you select the paper size and type when you load paper in the
Note: If this setting is disabled, you cannot print using
AirPrint.
Parent topic:
Selecting the Default Paper Source Settings
Selecting the Universal Print Settings
You can change the default universal print settings using the control panel on the product.
1.
Press the home button, if necessary.
2.
Select Settings > General Settings > Printer Settings > Universal Print Settings .
3.
Adjust the settings as necessary.
4.
When you are finished, press the home button to exit.
Universal Print Settings Options
Parent topic:
Universal Print Settings Options
Select the universal print setting options you want to use for your print jobs.
Universal Print
Settings option
Top Offset
Left Offset
Top Offset in
Back
Left Offset in
Back
Available settings Description
—
—
Adjust the top or left margin
Adjust the top or left margin of the back page when printing double-sided.
68
Universal Print
Settings option
Check Paper
Width
Skip Blank Page
Available settings Description
On
Off
On
Off
Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size settings are incorrect, but may reduce the printing speed.
Select On to skip printing of blank pages automatically
Parent topic:
Selecting the Universal Print Settings
69
Placing Originals on the Product
Follow the instructions here to place your original documents or photos on the product.
Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it.
Placing Originals on the Scanner Glass
Placing Originals in the Automatic Document Feeder
ADF Original Document Specifications
Placing Originals on the Scanner Glass
You can place originals up to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or
A4 (8.3 × 11.7 inches [210 × 297 mm]).
Note: To view animated instructions on how to place originals on the scanner glass, press the help button and select How To > Place Originals
Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF.
70
1.
Open the document cover.
Note: If there is any dust or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced. Remove any dust and dirt on the scanner glass before scanning.
2.
Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner.
Note: If you are using Epson ScanSmart to scan multiple photos at once, just make sure they are at least 0.2 inch (4.5 mm) away from the edge of the scanner glass and at least 0.8 inch (20 mm) away from each other.
71
Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping.
Note: When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner glass.
3.
Close the document cover gently to keep your original in place.
Caution: Do not push down on the document cover or scanner glass or you may damage the product.
Warning: Be careful not to trap your fingers when closing the document cover or you may be injured.
Remove your originals after scanning. If you leave the originals on the scanner glass for a long time, they may stick to the glass surface.
Parent topic:
Placing Originals on the Product
Related topics
Placing Originals in the Automatic Document Feeder
You can place single- or multi-page original documents in the Automatic Document Feeder (ADF). Make sure the originals meet the Automatic Document Feeder specifications before loading them.
Caution: Make sure your originals are not creased or folded, and do not contain holes, staples, tape, or other materials that could obstruct the feeder.
Caution: Do not place photographs or valuable artwork in the ADF. Place fragile or valuable originals on the scanner glass to avoid wrinkling or damaging them.
Note: To view animated instructions on how to place originals on the scanner glass, press the help button and select How To > Place Originals > ADF
Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF.
72
1.
Open the ADF document support and slide out the ADF output tray extension.
2.
Slide the ADF edge guide outward.
3.
Fan your stack of originals and tap them gently on a flat surface to even the edges.
73
4.
Insert the originals into the ADF faceup and short edge first.
Note: Do not load originals above the arrow mark on the ADF edge guide.
The ADF icon on the Copy and Scan screens lights up.
5.
Slide the ADF edge guide against the originals, but not too tightly.
Note: Do not add originals while scanning.
Parent topic:
Placing Originals on the Product
Related topics
74
ADF Original Document Specifications
You can load original documents that meet these specifications in the ADF.
Paper type
Plain paper
Paper size
Letter (8.5 × 11 inches
[216 × 279 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
Legal (8.5 × 14 inches
[216 × 356 mm])
8.5 × 13 inches
(216 × 330 mm) size
Paper weight
17 to 24 lb
(64 to 95 g/m²)
Loading capacity
Approximately 30 sheets
10 sheets
Caution: Do not load the following types of originals in the ADF, or they may be damaged or may damage the scanner. Use the scanner glass for these types of originals:
• Photos
• Thermal paper
• Fabric or other non-paper originals
• Originals with uneven surfaces, such as embossed documents
• Originals containing staples or paper clips
• Originals with carbon paper backing
• Originals with wet ink
• Originals that are bound
• Originals with labels, stickers, or sticky notes
• Ripped, curled, folded, deteriorated, or wrinkled originals
• Originals with holes
• Transparencies
• Carbon-less paper
• Originals that are cut in an irregular shape or with corners that are not right angles
Parent topic:
Placing Originals on the Product
75
Copying
See the information here to copy documents or photos using your product.
Note: Copies may not be exactly the same size as your originals.
Copying Documents or Photos
You can copy documents or photos onto various sizes and types of paper, including Epson special papers.
1.
Load the paper you want to print on.
2.
Place your original document or photo on the scanner glass, or place multi-page documents in the
ADF.
3.
Press the home button, if necessary.
4.
Select Copy .
You see a screen like this:
5.
To print more than one copy, use the + or button to increase or decrease the number of copies, or select Copies , use the displayed keypad to enter the number of copies, and select OK .
76
6.
Change any of the displayed settings as necessary.
7.
Select Advanced Settings to view and change additional copy settings, if necessary.
8.
When you are ready to copy, press the start button.
Note: To cancel printing, press the stop button.
Parent topic:
Related references
Related topics
Placing Originals on the Product
Copying Options
Select the copying options you want to use for your copies.
Note: Not all options or settings may be available, depending on other copying settings.
Copy
Copying option Available settings Description
B&W — Copies the document in black and white
Color
2-Sided
Density selector
—
1>1-Sided
1>2-Sided
Varying levels
Copies the document in color
Select to make 2-sided copies. When you select 1>2-Sided , also select the orientation and binding edge for your originals or copies.
Adjusts the lightness or darkness of copies
Advanced Settings
Copying option Available settings Description
Paper Setting Various settings Selects the paper size and paper type
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Copying option Available settings Description
Reduce/Enlarge 100%/Actual Size Copies the original at its full size
Auto Fit Page
45%->195% and other conversions
Automatically sizes the image to fit the paper size you selected
Automatically converts from one size to another
Original Size
Multi-Page
Quality
Various sizes
Single Page
2-up
Select the document size of your original
Copies each page of the original onto an individual sheet
Copies two pages onto one sheet. Scroll down and select the document orientation and layout order settings as necessary.
Adjusts the quality of your copies
Original
Orientation
Standard
High
Portrait
Landscape
Specifies the orientation of your originals
Remove Shadow Off
On
Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick paper
Select On to erase the binding holes on a document Remove Punch
Holes
ID Card Copy
Off
On
Off
On
Borderless Copy Off
On
Standard
Medium
Minimum
Select On to copy both sides of an ID card onto one side of a sheet of paper
Adjusts the amount to expand the original photo when printing borderless photos
Parent topic:
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Printing from a Computer
Before printing from your computer, make sure you have set up your product and installed its software as described on the Start Here sheet.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK . The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
Printing with the Built-in Epson Driver - Windows 10 S
Printing from a Smartphone or Tablet
Cancelling Printing Using the Product
Printing with Windows
You can print with your product using any Windows application, as described in these sections.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
Selecting Extended Settings - Windows
Printing Your Document or Photo - Windows
Checking Print Status - Windows
Locking Printer Settings - Windows
Selecting Default Print Settings - Windows
Changing Automatic Update Options
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Parent topic:
Selecting Basic Print Settings - Windows
Select the basic settings for the document or photo you want to print.
1.
Open a photo or document for printing.
2.
Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details.
3.
If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
You see the Main tab of your printer settings window:
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4.
Select the size of the paper you loaded as the Document Size setting.
Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting and the Quality setting will be set to Standard .
5.
If you are printing a borderless photo, select Borderless . You can click Settings to access additional options for borderless printing.
Note: You must select a compatible borderless paper type and size to print without borders. Check the borderless paper compatibility list for details.
6.
Select the orientation of your document.
Note: If you are printing an envelope, select Landscape .
7.
Select the type of paper you loaded as the Paper Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.
8.
Select the Quality setting that matches the print quality you want to use.
9.
Select a Color option:
• To print a color document or photo, select the Color setting.
• To print text and graphics in black or shades of gray, select the Black/Grayscale setting.
10. To print on both sides of the paper, select the 2-Sided Printing setting and select the options you want.
11. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select one of the settings in the Multi-Page menu and select the printing options you want.
12. To print multiple copies and arrange their print order, select the Copies options.
13. To preview your job before printing, select Print Preview .
14. To save your print job as a project that can be modified and combined with other print jobs, select
Job Arranger Lite .
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15. To reduce noise during printing when you select Plain Paper/Bright White Paper , select On in the
Quiet Mode menu.
Note: Enabling Quiet Mode may reduce printing speed.
Print Quality Options - Windows
Multi-Page Printing Options - Windows
Parent topic:
Related references
Double-sided Printing Capacity
Borderless Paper Type Compatibility
Paper or Media Type Settings - Printing Software
Related tasks
Selecting Double-sided Printing Settings - Windows
Printing Your Document or Photo - Windows
Print Quality Options - Windows
You can select any of the available Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen.
Draft
For draft printing on plain paper.
Draft - Vivid
For draft printing on plain paper with good quality and print speed.
Standard
For everyday text and image printing.
Standard - Vivid
For text and graphics with good quality and print speed.
High
For photos and graphics with high print quality.
More Settings
Opens a window that lets you choose among levels of speed and quality.
Parent topic:
Selecting Basic Print Settings - Windows
Multi-Page Printing Options - Windows
You can select any of the available options in the Multi-Page menu to set up your multi-page print job.
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2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up
Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and border options.
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster
Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options.
Parent topic:
Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab.
Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.
1.
Select one of the following options for 2-Sided Printing :
• Auto (Long-edge binding) to print your double-sided print job by automatically flipping the paper on the long edge.
• Auto (Short-edge binding) to print your double-sided print job by automatically flipping the paper on the short edge.
• Manual (Long-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing).
• Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the short edge to print the other side (recommended for paper types that do not support automatic duplexing).
2.
Click the Settings button.
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You see this window:
3.
Select the double-sided printing options you want to use.
4.
Click OK to return to the Main tab.
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5.
Click the Print Density button.
You see this window:
6.
Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type.
7.
If necessary, select the Adjustments options you want to use.
8.
Click OK to return to the Main tab.
9.
Print a test copy of your double-sided document to test the selected settings.
10. Follow any instructions displayed on the screen during printing.
Double-sided Printing Options - Windows
Print Density Adjustments - Windows
Parent topic:
Related references
Double-sided Printing Capacity
Related tasks
Selecting Basic Print Settings - Windows
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Double-sided Printing Options - Windows
You can select any of the available options on the Binding Settings window to set up your double-sided print job.
Binding Edge Options
Select a setting that orients double-sided print binding in the desired direction.
Binding Margin Options
Select options that define a wider margin to allow for binding.
Start Page
Selects whether printing starts on the front or back page.
Create Folded Booklet Options
Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.
Parent topic:
Selecting Double-sided Printing Settings - Windows
Print Density Adjustments - Windows
You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double-sided print job.
Print Density
Sets the level of ink coverage for double-sided printing.
Increase Ink Drying Time
Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing to prevent ink smearing.
Parent topic:
Selecting Double-sided Printing Settings - Windows
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Selecting Additional Layout and Print Options - Windows
You can select a variety of additional layout and printing options for your document or photo on the More
Options tab.
1.
To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options:
• Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting. If you want to center your image on the paper, select the Center option.
• Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage.
Select the percentage in the % menu.
2.
Select one of the following Color Correction options:
• Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation for your image.
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• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software.
• Select Image Options to access additional settings for improving printed images.
Note: You can also select Color Universal Print settings.
3.
To add the following features, click the Watermark Features button:
• Anti-Copy Pattern : adds a watermark that only appears when your printout is copied
Note: This setting is not available for all types of printing. Click the Add/Delete button to create your own pattern, and click the Settings button to customize the pattern.
• Watermark : adds a visible watermark to your printout
Note: Click the Add/Delete button to create your own watermark, and click the Settings button to customize the watermark.
• Header/Footer : adds information such as the date and time to the top or bottom of your printout
Note: Click the Settings button to customize the text and location of the header or footer.
4.
Select any of the Additional Settings options to customize your print.
Custom Color Correction Options - Windows
Image Options and Additional Settings - Windows
Header/Footer Settings - Windows
Parent topic:
Related tasks
Printing Your Document or Photo - Windows
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Custom Color Correction Options - Windows
You can select any of the available options in the Color Correction window to customize the image colors for your print job.
Color Controls
Lets you select a Color Mode setting, individual settings for Brightness , Contrast , Saturation , and
Density , and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos.
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects.
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ICM
Lets you manage color using installed color printing profiles.
No Color Adjustment
Turns off color management in your printer software so you can manage color using only your application software.
Parent topic:
Selecting Additional Layout and Print Options - Windows
Image Options and Additional Settings - Windows
You can select any of the Image Options and Additional Settings to customize your print. Some options may be pre-selected or unavailable, depending on other settings you have chosen.
Image Options
Emphasize Text
Adjusts the weight of printed text to increase readability.
Emphasize Thin Lines
Adjusts the weight of printed lines to increase visibility.
Edge Smoothing
Smooths jagged edges in low-resolution images such as screen captures or images from the Web.
Fix Red-Eye
Reduces or removes red-eye in photos.
Print Text in Black
Prints colored text in black.
For Color Text
Prints colored text on a background pattern or underlined.
For Color Graphs and Images
Prints colored graphics and images with overlay patterns.
For Color Text, Graphs, and Images
Prints colored text, graphics, and images with overlay patterns.
Enhancement Options
Specifies Color Universal Print enhancement settings for text, graphics, and images.
Additional Settings Options
Rotate 180º
Prints the image rotated 180º from its original orientation.
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Bidirectional Printing
Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality.
Mirror Image
Flips the printed image left to right.
Parent topic:
Selecting Additional Layout and Print Options - Windows
Header/Footer Settings - Windows
You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page.
Note: These settings are not saved with your document.
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You can select to print the following information:
• User Name
• Computer Name
• Date
• Date/Time
• Document Name
• Collate Number (copy number)
• Page Number
• Text
You can also adjust the text settings for the printed information.
Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.
Parent topic:
Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
For quick access to common groups of print settings, you can select a printing preset on the Main or
More Options tab.
Note: You can create your own preset by clicking the Add/Remove Presets button.
1.
Click the Main or More Options tab.
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You see the available Printing Presets on the left:
2.
Place your cursor over one of the Printing Presets to view its list of settings.
3.
Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets.
4.
To choose a preset for printing, select it.
5.
Click OK .
Parent topic:
Selecting Extended Settings - Windows
You can select additional settings that apply to all the print jobs you send to your product.
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1.
Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2.
Select Printer Settings .
3.
Click the Maintenance tab.
You see the maintenance options:
4.
Click the Extended Settings button.
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You see this window:
5.
Select any of the extended settings to customize your print.
6.
Click OK to close the Extended Settings window.
7.
Click OK to close the printer software window.
Parent topic:
Extended Settings - Windows
You can select these settings on the Extended Settings window.
Enable EPSON Status Monitor 3
Enables product monitoring for ink and paper supplies and other issues.
Check Paper Width Before Printing
Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print speed.
Short Grain Paper
Prevents ink from smearing when you print on envelopes or other thick paper.
Separator Page
Before each document, prints a separator page containing the title, user, date, and time.
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Remove white borders
Removes white margins that may appear when you print borderless photos.
Always Spool RAW Datatype
Increases print speed and may solve other printing problems.
Page Rendering Mode
Increases print speed when printing is extremely slow or the print head stops during printing.
Print as Bitmap
Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Change Standard Resolution
Reduces the resolution of print data to correct printing problems.
Refine screening pattern
Prints graphics with a finer screening pattern.
Allow Applications to Perform ICM Color Matching
Allows applications to perform ICM color matching.
Always Use the Driver's Paper Source Setting
Prints using the paper source setting in the printer driver, rather than the setting in your application.
Output 1 page documents facedown in 2-Sided mode
Outputs single-sided pages in a 2-sided print job facedown instead of faceup.
Output documents for filing
Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing.
Barcode mode
Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper, preprinted paper, envelopes, and thick paper.
Reduce Print Data Size
Increases print data compression to improve print speed. Not recommended when printing fine patterns.
Use a Mixture of Color Inks to Create Black
Mixes color inks to create composite black when printing at standard quality on plain paper or envelopes.
Parent topic:
Selecting Extended Settings - Windows
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Printing Your Document or Photo - Windows
Once you have selected your print settings, you are ready to save your settings and print.
1.
Click OK to save your settings.
You see your application's Print window, such as this one:
2.
Click OK or Print to start printing.
Parent topic:
Related tasks
Selecting Basic Print Settings - Windows
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Checking Print Status - Windows
During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink status.
• To cancel printing, click Cancel .
• To see print jobs lined up for printing, click Print Queue .
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Parent topic:
Locking Printer Settings - Windows
Windows administrators can lock access to some printer settings to prevent unauthorized changes.
1.
Do one of the following:
• Windows 11: Click , search for Settings and select it. Select Devices > Printers & scanners .
Select your product name and select Printer properties .
• Windows 10: Click and select (Settings) > Devices > Printers & scanners . Select your product name and select Manage > Printer properties .
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers . Right-click your product and select Printer properties .
• Windows 7: Click and select Devices and Printers . Right-click your product and select
Printer properties .
• Windows Vista: Click and select Control Panel . Click Printer under Hardware and Sound , then right-click your product and select Properties .
2.
Click the Optional Settings tab.
Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab.
3.
Click Driver Settings .
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You see this window:
4.
Select the checkbox for each setting you want to lock. To lock all print settings, select All Document
Settings .
5.
Under Advanced Settings , select the setting option you want to use for each locked setting.
6.
Click OK .
Parent topic:
Locked Setting Options
Select the options you want to use for any locked print settings.
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Setting
Anti-Copy
Pattern
Watermark
Header/Footer
Color
2-sided printing Off
On
Multi-Page
Options
Various data items Lets you select the data to use for the pattern or prohibit anticopy patterns
Add/Delete
Settings
Description
Lets you add or delete a customized anti-copy pattern
Lets you select the arrangement, size, and other settings for the custom anti-copy pattern
Various text watermarks
Add/Delete
Lets you select the text for the watermark or prohibit watermarks
Lets you add or delete a customized text or image-based watermark
Settings
Off
On
Settings
Color
Grayscale
Off
2-Up
4-Up
6-Up
8-Up
9-Up
16-Up
Lets you select the size, position, and other watermark settings
Prohibits headers or footers
Allows headers and footers
Lets you select the text and position for printing headers and footers
Allows color printing
Allows printing in black or shades of gray only
Allows printing on one side of the paper only
Allows printing on both sides of the paper
Prohibits multi-page settings
Allows printing of 2 pages on one sheet of paper
Allows printing of 4 pages on one sheet of paper
Allows printing of 6 pages on one sheet of paper
Allows printing of 8 pages on one sheet of paper
Allows printing of 9 pages on one sheet of paper
Allows printing of 16 pages on one sheet of paper
Parent topic:
Locking Printer Settings - Windows
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Selecting Default Print Settings - Windows
When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.
1.
Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2.
Select Printer Settings .
You see the printer settings window:
3.
Select the print settings you want to use as defaults in all your Windows programs.
4.
Click OK .
These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
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Changing the Language of the Printer Software Screens
Parent topic:
Changing the Language of the Printer Software Screens
You can change the language used on the Windows printer software screens.
1.
Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2.
Select Printer Settings .
You see the printer settings window.
3.
Click the Maintenance tab.
You see the maintenance options:
4.
Select the language you want to use as the Language setting.
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5.
Click OK to close the printer software window.
The printer software screens appear in the language you selected the next time you access them.
Parent topic:
Selecting Default Print Settings - Windows
Changing Automatic Update Options
Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature.
1.
Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2.
Select Software Update Settings .
You see this window:
3.
Do one of the following:
• To change how often the software checks for updates, select a setting in the Check every menu.
• To disable the automatic update feature, select the Never option.
4.
Click OK to exit.
Note: If you choose to disable the automatic update feature, you can check for updates manually.
Parent topic:
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Related tasks
Printing with the Built-in Epson Driver - Windows 10 S
You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections.
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product.
Selecting Print Settings - Windows 10 S
Parent topic:
Selecting Print Settings - Windows 10 S
Select the settings for your print job in your Windows 10 S application.
1.
Open a photo or document for printing.
2.
Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details.
3.
If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
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You see a window like this:
4.
Select the type of paper you loaded as the Media setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.
5.
Click the Advanced button.
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You see a window like this:
6.
Select the size of the paper you loaded as the Paper Size setting.
7.
To print multiple copies, select or enter the number as the Copy Count setting.
8.
To print multiple copies of multi-page documents in sets, select the Collated checkbox.
9.
Click OK .
You return to the printing preferences window.
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10. Select the Layout tab.
11. Select the orientation of your document as the Orientation setting.
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12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to orient the page layout. The icon next to each option shows the layout.
13. Click OK to save your settings.
You see your application's Print window.
14. Click OK or Print to start printing.
Parent topic:
Printing with the Built-in Epson Driver - Windows 10 S
Printing on a Mac
You can print with your product using any Mac printing program, as described in these sections.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website or using Epson Software Updater.
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
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Selecting Print Layout Options - Mac
Selecting Double-sided Printing Settings - Mac
Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Parent topic:
Selecting Basic Print Settings - Mac
Select the basic settings for the document or photo you want to print.
1.
Open a photo or document for printing.
2.
Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details.
3.
Select your product as the Printer setting.
4.
If necessary, click the Show Details button to expand the print window.
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You see the expanded printer settings window for your product:
Note: The print window may look different, depending on the Mac OS version and the application you are using.
5.
Select the Copies and Pages settings as necessary.
Note: If you do not see these settings in the print window, check for them in your application before printing.
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6.
Select the page setup options: Paper Size and Orientation .
Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu.
Note: Paper sizes may include additional options such as Borderless .
7.
Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application.
8.
Select Print Settings or Printer Features from the pop-up menu.
You see these settings:
Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using.
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9.
Select the type of paper you loaded as the Media Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.
10. Select the Print Quality setting you want to use.
11. Select the Borderless checkbox if you want to print a borderless photo. If the option is grayed out, change the Media Type setting to a paper type that supports borderless printing.
12. Select any of the available print options.
Parent topic:
Related tasks
Selecting Page Setup Settings - Mac
Printing Your Document or Photo - Mac
Print Quality Options - Mac
You can select any of the available Print Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type setting you have chosen.
Draft
For draft printing on plain paper.
Draft-Vivid
For draft printing on plain paper with good quality and print speed.
Normal
For everyday text and image printing.
Normal - Vivid
For everyday text and image printing with good quality and print speed.
Fine
For text and graphics with good quality and print speed.
Quality
For text and graphics with increased quality and print speed.
Parent topic:
Selecting Basic Print Settings - Mac
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Print Options - Mac
You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen.
Expansion
If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the edges of borderless prints.
Grayscale
Prints text and graphics in black or shades of gray.
Mirror Image
Lets you flip the printed image horizontally.
Note: If you select the Min option for the Expansion setting, you may see white borders on your printed photo.
Parent topic:
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Depending on your application, you may be able to select the paper size and orientation settings from the print window.
Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu.
1.
Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless photo, select the Borderless checkbox or a paper size with a Borderless option. You can also select a custom setting to create a custom paper size, but the Quality setting will be limited to
Normal .
Note: You must select a compatible borderless paper type and size to print without borders. Check the borderless paper compatibility list for details.
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2.
Select the orientation of your document or photo as shown in the print window.
Note: If you are printing an envelope, select the Landscape setting.
Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option.
Parent topic:
Selecting Print Layout Options - Mac
You can select a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window.
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
• To print on both sides of each page, select a setting from the Two-Sided pop-up menu.
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.
Parent topic:
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Selecting Double-sided Printing Settings - Mac
You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window.
Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the Mac
OS version you are using.
1.
Select one of the Two-sided Printing options.
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2.
Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type.
3.
If necessary, customize the Adjustments settings as instructed on the screen.
4.
Print a test copy of your double-sided document to test the selected settings.
5.
Follow any instructions displayed on the screen during printing.
Double-sided Printing Options and Adjustments - Mac
Parent topic:
Related references
Double-sided Printing Capacity
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Double-sided Printing Options and Adjustments - Mac
You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job.
Long-Edge binding
Orients double-sided printed pages to be bound on the long edge of the paper.
Short-Edge binding
Orients double-sided printed pages to be bound on the short edge of the paper.
Print Density
Sets the level of ink coverage for double-sided printing.
Increased Ink Drying Time
Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.
Parent topic:
Selecting Double-sided Printing Settings - Mac
Managing Color - Mac
You can adjust the Color Matching and Color Options settings to fine-tune the colors in your printout or turn off color management in your printer software.
1.
Select Color Matching from the pop-up menu in the print window.
2.
Select one of the available options.
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3.
Select Color Options from the pop-up menu in the print window.
Note: The available settings on the Color Options menu depend on the option you selected on the
Color Matching menu.
4.
Select one of the available options.
Color Matching and Color Options - Mac
Parent topic:
Color Matching and Color Options - Mac
You can select these settings on the Color Matching and Color Options menus.
Color Matching Settings
EPSON Color Controls
Lets you manage color using controls in your printer driver or turn off color management.
ColorSync
Prints using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window.
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Color Options Settings
Manual Settings
Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness , Contrast , Saturation , and individual color tones. You can also select a color
Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove redeye in photos. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced
Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos.
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects.
Off (No Color Adjustment)
Turns off color management in your printer software so you can manage color using only your application software.
Note: An ICC profile is required if color management is turned off.
Parent topic:
Selecting Printing Preferences - Mac
You can select printing preferences that apply to all the print jobs you send to your product.
1.
In the Apple menu or the Dock, select System Preferences .
2.
Select Print & Fax , Print & Scan , or Printers & Scanners , select your product, and select Options
& Supplies .
3.
Select Driver or Options .
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You see a screen like this:
4.
Select any of the available printing preferences.
5.
Click OK .
Parent topic:
Printing Preferences - Mac
You can select these settings on the Options or Driver tab.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Quiet Mode
Lessens noise during printing but may decrease print speed.
Bidirectional printing
Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality.
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Output documents for filing
Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing.
Remove white borders
Removes white margins that may appear when you print borderless photos.
Warning Notifications
Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.
Establish bidirectional communication
Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool.
Reduce Print Data Size
Increases print data compression to improve print speed. Not recommended when printing fine patterns.
Parent topic:
Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Once you have selected your print settings, you are ready to print.
Click Print at the bottom of the print window.
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Parent topic:
Related tasks
Selecting Print Layout Options - Mac
Selecting Double-sided Printing Settings - Mac
Selecting Printing Preferences - Mac
Selecting Page Setup Settings - Mac
Selecting Basic Print Settings - Mac
Checking Print Status - Mac
During printing, you can view the progress of your print job, control printing, and check ink status.
1.
Click the printer icon when it appears in the Dock.
You see the print status window:
2.
Select the following options as necessary for your Mac OS version:
• To cancel printing, click the print job and click or Delete .
• To pause a print job, click the print job and click paused print job and click or Resume .
or Hold . To resume a print job, click the
• To pause printing for all queued print jobs, click Pause or Pause Printer .
• To display other printer information, click Settings or Supply Levels .
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Parent topic:
Printing Your Document or Photo - Mac
Printing from a Smartphone or Tablet
You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app.
Note: Your device must be connected to the same wireless network as your Epson product, and Epson
Smart Panel must be configured for use with your product.
1.
Download the Epson Smart Panel app from your device's app store or from Epson's website. See the link below.
2.
Open the Epson Smart Panel app and select a print menu on the home screen.
3.
Follow the on-screen instructions to begin printing.
Parent topic:
Related tasks
Using the Epson Smart Panel Mobile App
Printing with Epson Photo+
You can print photos, CD/DVD labels, and more using a variety of layouts and templates with Epson
Photo+. Features include image corrections and adjustments, and adding text and stamps to photos. We recommend printing on genuine Epson photo paper for the best results. Make sure you have set up your product as described on the Start Here sheet and installed the Epson Photo+ software. See the Epson
Photo+ help utility for more information.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use
Epson Photo+. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
Parent topic:
Cancelling Printing Using the Product
If you need to cancel printing, press the stop button.
Parent topic:
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Scanning
You can scan your originals and save them as digital files.
Scanning a Document in Epson ScanSmart
Selecting Epson ScanSmart Settings
Starting a Scan
After placing your originals on your product for scanning, start scanning using one of these methods.
Starting a Scan Using the Product Control Panel
Starting a Scan Using Epson ScanSmart
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Starting a Scan from a Smartphone or Tablet
Parent topic:
Related topics
Placing Originals on the Product
Starting a Scan Using the Product Control Panel
You can scan an image to a variety of destinations using your product's control panel.
1.
Make sure you installed the product software and connected the product to your computer or network.
Note: Restart your computer after installing the product software to enable scanning from the control panel.
2.
Place your original on the product for scanning.
3.
Press the home button, if necessary.
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4.
Select Scan .
5.
Select one of the following Scan to options:
• Computer lets you scan to a connected computer using your saved scan settings.
• Cloud sends your scanned files to a destination that you have registered with Epson Connect.
• WSD lets you manage network scanning in Windows 11, Windows 10, Windows 8.x, Windows 7, or Windows Vista (English only). To use this feature, you must first set up a WSD (Web Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 11, Windows 10, and Windows 8.x).
6.
Follow the instructions in the links below to complete your scan.
Scanning to a Connected Computer
Setting Up a WSD Port (Windows 7/Windows Vista)
Control Panel Scanning Options
Changing Default Scan Job Settings
Parent topic:
Related topics
Placing Originals on the Product
Scanning to a Connected Computer
You can scan an original and save it to a connected computer using your product's control panel. The computer must be connected using a USB cable or connected to the same network as your product.
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You can save the scanned file as a JPEG or PDF file. You can also set up custom scan settings using
Event Manager and automatically scan using those settings on your product control panel.
Note: Be sure you have installed Epson ScanSmart, Epson Scan 2, and Event Manager on your computer before scanning to your computer.
1.
Place your original on the product for scanning.
2.
Press the home button, if necessary.
3.
Select Scan .
4.
Select Computer .
You see a screen like this:
Note: Select Dismiss on the information screen, if necessary.
5.
Select Select a computer and choose one of the following options:
• If your computer is connected to your product over a network, select a connected computer from the displayed list. (If the computer is not listed, select Search Again .)
• If you computer is connected to your product using a USB cable, select USB Connection .
6.
Select Preview on Computer and choose one of the following options:
• Preview on Computer to preview the scanned image on a computer before saving. (Windows 7 or later or OS X 10.11.x or later)
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• Save as JPEG to save the scanned scanned image as a JPEG file.
• Save as PDF to save the scanned document or image as a PDF file.
Note: You can customize the settings for each of these options using Event Manager.
7.
Select Send to start scanning.
Parent topic:
Starting a Scan Using the Product Control Panel
Related tasks
Changing Default Scan Job Settings
Related topics
Placing Originals on the Product
Scanning to the Cloud
You can use the control panel to send your scanned files to a destination that you have registered with
Epson Connect.
Note: Make sure to set up your product using Epson Connect before using this feature.
1.
Place your original on the product for scanning.
2.
Press the home button, if necessary.
3.
Select Scan .
4.
Select Cloud .
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You see a screen like this:
Note: You must register your product with Epson Connect to select a destination.
5.
Select Select Destination to select a destination.
6.
Change any of the displayed settings on the Scan tab as necessary.
7.
Select the Advanced Settings tab to view and change additional scan settings, if necessary.
8.
Press the start button to start scanning.
Your product scans your original and saves the scanned file to the selected destination.
Parent topic:
Starting a Scan Using the Product Control Panel
Related tasks
Setting Up Epson Connect Services
Related topics
Placing Originals on the Product
Setting Up a WSD Port (Windows 7/Windows Vista)
You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on
Windows 11, Windows 10 and Windows 8.x).
Before you set up a WSD port, make sure you installed your product software, and connected your product and computer to the same network.
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1.
Turn on your product.
2.
Print a network status sheet so you can identify the network name and model name for your product on the network.
3.
Click or Start and select Computer .
4.
On the left side of the window, select Network .
5.
Locate your product on the Network screen, right-click it, and select Install .
6.
When you see the User Account Control screen, click Continue .
Note: If you see an Uninstall screen, click Uninstall and repeat these steps as necessary.
7.
When you see the message Your device is ready to use in the Windows taskbar, click the message.
8.
On the Driver Software Installation screen, make sure your product is listed as Ready to use . Then click Close .
9.
Do one of the following:
• Windows 7 : Click and select Devices and Printers .
• Windows Vista : Click Start and select Control Panel > Hardware and Sound > Printers .
10. Make sure that an icon appears for your product's name on the network.
When you use WSD, select your product name to scan over the network.
Parent topic:
Starting a Scan Using the Product Control Panel
Related tasks
Printing a Network Status Sheet
Control Panel Scanning Options
Select the options you want to use for scanning.
Note: Not all options or settings may be available, depending on the Scan to option selected.
Scan to setting
Color mode
Available options
Color
B&W
Description
Select whether to scan images in color or black and white
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Scan to setting
File format
Scan Area
Original Type
Available options
JPEG
Various sizes
Auto Cropping
Max Area
Text
Text & Image
Photo
–4 to +4
Description
Select for photos
Select for documents
Select the page size for documents, then select the orientation of the original
Select for photos with dark edges
Select for most photos
Specifies the type of original you are scanning
Density
Remove Shadow On
Off
Adjusts the lightness or darkness of scanned images.
Erases the shadows that appear in the center of a document when copying a book or the shadows that appear around a document when copying thick paper
Erases the binding holes on a document Remove Punch Holes On
Off
Parent topic:
Starting a Scan Using the Product Control Panel
Changing Default Scan Job Settings
You can view or change the default scan job settings your product uses when you scan to your computer. You do this using the Event Manager program.
1.
Do one of the following to open Event Manager:
• Windows 11: Click , then search for Event Manager and select it.
• Windows 10: Click and select Epson Software > Event Manager .
• Windows 8.x
: Navigate to the Apps screen and select Event Manager .
• Windows (other versions) : Click or Start > All Programs or Programs > Epson Software >
Event Manager .
• Mac : Open the Applications folder, click Epson Software , and select Event Manager .
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2.
Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if necessary.
3.
Click Make Job Settings .
4.
Open the Edit Job Settings drop-down list and select the scan job settings you want to view or change.
5.
Change the settings as necessary.
Note: If you create a new job, you can only assign it to the Custom Action setting. You can change the settings of the other assigned jobs, but you cannot rename them or select a different job.
6.
Click OK .
7.
Click Close to close the Event Manager window.
Parent topic:
Starting a Scan Using the Product Control Panel
Starting a Scan Using Epson ScanSmart
You can start the Epson ScanSmart program to scan originals and easily review and edit scanned images. After that, you can save, print, or share them.
• Windows 11: Click , then search for Epson ScanSmart and select it.
• Windows 10: Click > Epson Software > Epson ScanSmart .
• Windows 8.x
: Navigate to the Apps screen and select Epson ScanSmart .
• Windows (other versions) : Click or Start , and select All Programs or Programs . Select Epson
Software > Epson ScanSmart .
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart .
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You see a screen like this:
Parent topic:
Starting a Scan Using the Epson Scan 2 Icon
You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
• Windows 11 : Click , then search for Epson Scan 2 and select it.
• Windows 10 : Click and select EPSON > Epson Scan 2 .
• Windows 8.x
: Navigate to the Apps screen and select Epson Scan 2 .
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• Windows (other versions) : Click or Start , and select All Programs or Programs . Select EPSON
> Epson Scan 2 > Epson Scan 2 .
• Mac : Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 .
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You see an Epson Scan 2 window like this:
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Parent topic:
Starting a Scan from a Scanning Program
You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
1.
Open your scanning program and select its scanning option. (See your scanning program help for instructions.)
2.
Select your product.
Note: In certain programs, you may need to select your product as the "source" first. If you see a
Select Source option, choose it and select your product. With Windows, do not select a WIA option for your product; not all scan functions will be available.
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You see an Epson Scan 2 window like this:
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Parent topic:
Starting a Scan from a Smartphone or Tablet
You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection.
1.
Download the Epson Smart Panel app from your device's app store or from Epson's website. See the link below.
2.
Place your original on the product for scanning.
3.
Open the Epson Smart Panel app and select a scan menu on the home screen.
4.
Follow the on-screen instructions to scan and save your original.
Parent topic:
Related tasks
Using the Epson Smart Panel Mobile App
Scanning a Document in Epson ScanSmart
You can scan and review documents and photos in Epson ScanSmart.
Note: The images in this guide show Windows screens. Mac screens may be slightly different.
Depending on your product model and software version, not all options may be available.
1.
Load your original into the product.
2.
Open Epson ScanSmart on your computer. Do one of the following:
• Windows 11: Click , then search for Epson ScanSmart and select it.
• Windows 10: Click > Epson Software > Epson ScanSmart .
• Windows 8.x
: Navigate to the Apps screen and select Epson ScanSmart .
• Windows (other versions) : Click or Start , and select All Programs or Programs . Select
Epson Software > Epson ScanSmart .
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson
ScanSmart .
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You see a screen like this:
3.
Select an option for the Scan area setting, if necessary.
Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size.
4.
Select SCAN .
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The original is scanned. When scanning is complete, you see a screen like this:
5.
You can review, edit, or reorder the scanned images as follows:
• Select + Scan to scan more originals.
• Select Delete to delete selected scanned images.
• Select Rotate Right to rotate each scanned image.
• Select Crop to crop the selected image.
• Control-click two images, select Stitch Images , and follow the on-screen instructions to combine them into a single image.
6.
If Photo Mode is automatically detected, the following enhancement options are available:
• Auto Color Enhancement : automatically adjusts the brightness, contrast, and saturation of your photos
• Restore Faded Colors : restores the colors in faded photos automatically
• Remove Red Eye : automatically removes the red-eye effect from your photos
• Auto Cropping : automatically crops the scanned image edges
7.
When you finish reviewing and editing the scanned images, click Next .
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You see a screen like this:
8.
Select an option to save, send, or print the scanned images. See the links below.
Sending a Scan to a Cloud Service
Parent topic:
Saving a Scan
You can save a scanned image to your computer in a variety of formats.
1.
Make sure your originals are scanned and reviewed. See the link below.
2.
In the Select Action window, click Save .
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You see a screen like this:
3.
Change the settings as follows:
• The document type and scan date for the file name are automatically detected. You can change them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you can select the OCR (Optical Character Recognition) language.
• Select the folder on your computer in which to save the file.
4.
Click Save .
Parent topic:
Scanning a Document in Epson ScanSmart
Attaching a Scan to Email
You can attach a scanned image to an email as a file attachment.
Note: Your email app and account settings should be configured before scanning. You must install a
MAPI-type email program such as Outlook Express, Windows Live Mail, Entourage, or Mac Mail. Attach to Email only supports 32-bit MAPI-compatible mail apps. Web-based email services such as Gmail are not supported. If you see an error message, your email app may not be compatible and you will need to save the scans and manually attach the file to an email.
1.
Make sure your originals are scanned and reviewed. See the link below.
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2.
In the Select Action window, click Attach to Email .
You see a screen like this:
3.
Change the settings as follows:
• The document type and scan date for the file name are automatically detected. You can change them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you can select the OCR (Optical Character Recognition) language.
• If you also want to save a copy of the scanned image to your computer, make sure the checkbox is selected and select the folder on your computer in which to save the file.
4.
Click Attach to E-mail .
Your email program opens with the file attached to a new email.
Parent topic:
Scanning a Document in Epson ScanSmart
Sending a Scan to a Cloud Service
You can upload scanned images to a cloud service.
1.
Make sure your originals are scanned and reviewed. See the link below.
2.
In the Select Action window, click one of the cloud service send options.
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You see a screen like this:
3.
Log in to your account.
Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code.
4.
Change the settings as follows:
• Select the folder in your account where you want to send the document.
• The document type and scan date for the file name are automatically detected. You can change them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you can select the OCR (Optical Character Recognition) language.
• If you also want to save a copy of the scanned image to your computer, click the checkbox.
5.
Click Send .
Parent topic:
Scanning a Document in Epson ScanSmart
Printing a Scan
You can print your scanned image and save the scanned file to your computer.
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Note: Printing scanned images is available only with Epson printers. If you do not have an Epson printer, save the file and print it from an application that can open the file.
1.
Make sure your originals are scanned and reviewed. See the link below.
2.
In the Select Action window, click Print .
You see a screen like this:
3.
Change the settings as follows:
• Select the Epson printer and change the print settings, if necessary.
• Select the number of copies you want to print.
• If you also want to save a copy of the scanned image to your computer, click the checkbox.
• The document type and scan date for the file name are automatically detected. You can change them as necessary.
• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you can select the OCR (Optical Character Recognition) language.
• Select the folder on your computer in which to save the file.
4.
Click Print .
Parent topic:
Scanning a Document in Epson ScanSmart
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Selecting Epson ScanSmart Settings
After starting Epson ScanSmart, you can change various scanning settings.
Changing the File Name Settings
Parent topic:
Changing the Epson Product
If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer.
Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.
1.
On the main screen, click Change .
You see a screen like this:
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2.
Select the Epson product you want to use with your computer and click OK .
Parent topic:
Selecting Epson ScanSmart Settings
Changing the Scan Settings
You can change detailed scan settings such as the resolution, document size, and more.
Note: If you select Auto Mode , you cannot change the scan settings.
1.
Click the Settings button.
You see a screen like this:
2.
Do one of the following:
• To change Document Mode settings, select Document Mode > Custom Settings .
• To change Photo Mode settings, select Photo Mode and click Close . When you start a scan, you will be prompted to select scan settings.
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You see a screen like this:
3.
Change the settings as necessary and click Save .
Parent topic:
Selecting Epson ScanSmart Settings
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Changing the File Name Settings
You can change the default file naming method for your scans.
1.
Click the Settings button.
You see a screen like this:
2.
Click the File Name Settings tab.
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You see a screen like this:
3.
Change the settings as necessary:
• Enter a prefix for the file name.
• Select the date format.
• Select a numbering format as the counter format.
4.
Click Close .
Parent topic:
Selecting Epson ScanSmart Settings
Changing the Save Settings
You can change the file type options for saving your scans.
1.
Click the Settings button.
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You see a screen like this:
2.
Click the Save Settings tab.
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You see a screen like this:
3.
Click Options for a file format and change the settings as necessary.
4.
Click Open folder after saving to open the file folder after a file is saved.
5.
Click Close .
Save Settings
Parent topic:
Selecting Epson ScanSmart Settings
You can change the settings for how scanned images are saved.
PDF Options
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Setting
General
JPEG Options
Setting
Image Quality Options
Encoding (Windows only)
Options
—
Standard
Progressive
Embed ICC Profile (Windows only)
—
TIFF Options
Setting
Byte Order
Options
Windows
Macintosh
Compression (Windows only) —
Embed ICC Profile only)
(Windows
Options
Generate PDF/A File
Description
Creates a PDF that conforms to
PDF/A-1 standards
Create file with all pages Saves all pages as one file
Compression Level Selects the compression level for color or grayscale images
—
Description
Sets a compression level by moving a slider or entering a value. File size increases the higher the resolution is.
Images load from top to bottom in a web browser. It takes longer to load the entire image.
Images first load completely at low resolution and then adjust to high resolution in a web browser
Allows you to add ICC profiles to the image
Description
Specifies the operating system where the scanned image will be used
Specifies the compression format and level for Color/Grayscale and B&W images. File size increases with higher quality.
Allows you to add ICC profiles to the image
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Parent topic:
Customizing Action Icons
You can customize which scan action icons appear on the Select Action screen.
Note: You can also customize them by clicking the Customize icon on the Select Action screen.
1.
Click the Settings button.
You see a screen like this:
2.
Click the Customize Actions tab.
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You see a screen like this:
3.
Choose which action icons to display by selecting or deselecting each checkbox. Click the arrow icons to move the icons up or down in the display order you want.
4.
Click Close .
Parent topic:
Selecting Epson ScanSmart Settings
Scanning in Epson Scan 2
Epson Scan 2 gives you access to basic and advanced scanning features. You can scan your document and save the scanned image in various file formats in your operating system's Documents or My
Documents folder, or open it in your scanning program. You can preview the scanned image and select or change settings as necessary.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
1.
Start Epson Scan 2.
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You see this window:
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2.
Select the Mode setting that matches the type of original you are scanning.
3.
Select the Document Source setting that matches where you placed your original, or select Auto
Detect to have Epson Scan 2 automatically detect the source.
4.
Select the Document Size setting that matches the size of your original. You can select Customize to enter a custom size, if necessary.
5.
Select the image type of your original and how you want it scanned as the Image Type setting.
6.
Select the Resolution setting you want to use for your scan.
7.
Select the Rotate setting to rotate the scanned image.
8.
Select the Correct Document Skew setting to correct skewed originals, image contents, or both.
9.
Click the Preview button.
Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.
10. Reinsert your original into the ADF, if necessary.
11. Select any of the additional settings that you want to use on the Main Settings tab.
12. Click the Advanced Settings tab and select any settings that you want to use.
13. Select the format in which you want to save your scanned file as the Image Format setting. If necessary, select Options and select any desired format options.
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14. Enter the file name for your scanned file in the File Name field. If necessary, select Settings to modify the file name settings.
15. Select the location in which you want to save your scanned file as the Folder setting. If necessary, select Select to create a new folder.
16. Click Scan .
The product scans your original and saves the scanned file in the location you specified.
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
Parent topic:
Additional Scanning Settings - Main Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Rotate
Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow your product to automatically rotate the image based on the orientation of the text (may take longer to scan).
Correct Document Skew
Corrects skewed originals, image contents, or both.
Add or edit pages after scanning
Lets you add, remove, or edit the pages in a scan, including rotating pages and changing the page order.
Note: To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF . If you select another file format, each scanned image or page is saved as a separate file.
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Additional Scanning Settings - Advanced Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
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Remove Background
Removes the background of the originals.
Text Enhancement
Sharpens the appearance of letters in text documents.
Auto Area Segmentation
Makes black and white images clearer and text recognition more accurate by separating the text from the graphics.
Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in
OCR (Optical Character Recognition) programs.
Color Enhance
Enhances the shades of the color you select in the scanned image. This setting is available only if you select Grayscale or Black & White as the Image Type setting.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
Gamma
Adjusts the midtone density of the scanned image.
Unsharp Mask
Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.
Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This option improves results when scanning magazines or newspapers. (The results of descreening do not appear in the preview image, only in your scanned image.)
Color Restoration
Corrects color in faded images (when scanning in Photo Mode).
Backlight Correction
Lightens darkly backlit images (when scanning in Photo Mode).
Dust Removal
Removes dust on scanned images (when scanning in Photo Mode).
Edge Fill
Corrects shadowing around the edges of the image by filling the shadows with black or white.
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Dual Image Output
Scans the original image twice using different output settings (Windows only).
Watermark
Adds a watermark to a scanned image.
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Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.
Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
1.
Load your original in the product for scanning.
2.
Start Epson Scan 2.
3.
Select your scan settings.
4.
Click Preview and adjust the area you want to scan, if necessary.
5.
If you are using the ADF, reload the ejected original.
6.
Select Searchable PDF as the Image Format setting.
7.
Select Options from the Image Format list.
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You see this window:
8.
Select any of the options on the General tab.
9.
Select the Text tab.
10. Make sure the language used in the document text is selected as the Text Language setting.
11. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties.
12. Click OK .
13. Confirm the File Name setting and select a Folder setting for your document.
14. Click Scan .
The scanned image is saved as a searchable PDF.
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Image Format Options
You can select different image formats and related options. For details on available options, click the ?
icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
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BITMAP (*.bmp)
A standard image file format for most Windows programs.
JPEG (*.jpg)
An image format that lets you highly compress image data. However, the higher the compression, the lower the image quality. (The TIFF format is recommended when you need to modify or retouch your scanned image.)
PNG (*.png)
An image format that does not lose quality during editing.
TIFF (*.tif)
A file format created for exchanging data between many programs, such as graphic and DTP software.
Multi-TIFF (*.tif)
A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images using a compatible program.
PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file.
Searchable PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched.
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Scan Resolution Guidelines
The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your scans. Increasing the resolution raises the amount of detail captured but comes with the following disadvantages:
• Larger file sizes
• It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans
• The image may become too large to fit on your display or print on paper
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need:
• You will scan the image at its original size but enlarge it later in an image-editing program.
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Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is
300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi.
• You will scan the image at 100% or a smaller size.
Select the Epson Scan 2 Resolution setting based on how you will use the scanned image:
• Email/view on a computer screen/post on the web: 96 to 200 dpi
• Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi
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Refilling Ink and Replacing the Maintenance Box
When the ink level is below the lower line on an ink tank, you need to refill it.
Before checking the ink level or refilling an ink tank as described here, be sure to read the ink safety precautions.
Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on a tank could damage the product.
Checking the Ink and Maintenance Box Levels
Related concepts
Ink Safety Precautions
Note: Epson strongly recommends the use of genuine ink to ensure optimal print quality and performance.
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
Ink Handling Precautions
• Keep ink bottles and the ink tanks out of the reach of children. Do not allow children to drink from or handle the ink bottles and bottle caps.
• Do not tilt or shake an ink bottle after opening it; otherwise, ink may leak.
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• Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink bottle caps.
• If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or problems persist, see a doctor immediately. If ink gets into your mouth, spit it out and see a doctor right away.
• Do not disassemble the maintenance box; otherwise ink may get into your eyes or on your skin.
• Do not shake or squeeze the ink bottles.
• If ink spills, wipe it up immediately. To prevent the ink from spreading, blot the spill with a dry cloth, then wipe it with a damp cloth. The ink will be hard to remove once it has dried.
Ink Refilling Precautions
• Use ink bottles with the correct part number for this product.
• Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
• This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled with ink. If ink gets on your clothes or belongings, it may not come off.
• Do not open the ink bottle package until you are ready to fill an ink tank. Ink bottles are vacuum packed to maintain reliability. If you leave an ink bottle unpacked for a long time before using it, print quality may be affected.
• If the ink level is below the lower line on an ink tank, refill the ink. Continued use of the product when the ink level is below the lower line on an ink tank could damage the product.
• Visually check the ink levels in the product’s ink tanks to confirm the actual ink levels. Continued use of the product when the ink is expended could damage the product.
• Do not maintain low ink levels for extended periods of time.
• Epson recommends filling an ink tank to the upper line before resetting the ink level.
• For optimum printing results, refill the ink tanks to the upper line at least once a year.
• After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least three hours before using it.
• Use the ink bottle before the date printed on the package.
• After opening an ink bottle, Epson recommends using it as soon as possible.
• Store ink bottles in a cool, dark place. Keep them out of direct sunlight.
• Do not store the ink bottles in high or freezing temperatures.
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• Store the ink bottles in the same environment as the product. When storing or transporting an opened ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking when you transport the bottle.
Ink Bottle and Ink Tank Information
• To maintain optimum print head performance, some ink is consumed from all ink tanks during printing and when performing maintenance operations, such as cleaning the print head. Ink may also be consumed when the product is turned on.
• Some ink in the ink bottles supplied with your product is used during initial setup; these ink bottles may print fewer pages compared to subsequent ink bottles.
• The ink bottles may contain recycled materials, but this does not affect product function or performance.
• The specification and appearance of the ink bottles are subject to change without prior notice for improvement.
• If an ink bottle is dented, you can still use the ink. The quality and quantity of ink will not be affected.
• When printing in monochrome or grayscale, color ink may be used instead of black ink, depending on the paper type or print quality settings. This is because a mixture of color inks is used to create black.
• A reserve amount of ink remains in the tank when your product indicates that a refill is necessary. The yields quoted for you do not include this reserve.
Parent topic:
Refilling Ink and Replacing the Maintenance Box
Checking the Ink and Maintenance Box Levels
Your product and software will let you know when to refill an ink tank or replace the maintenance box.
Checking Ink Levels on Your Product
Checking Maintenance Box Status on the LCD Screen
Checking Ink and Maintenance Box Levels - Windows
Checking Ink and Maintenance Box Levels - Mac
Disabling Special Offers with Windows
Parent topic:
Refilling Ink and Replacing the Maintenance Box
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Checking Ink Levels on Your Product
To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Make sure the ink levels are above the lower lines on the ink tanks.
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
Parent topic:
Checking the Ink and Maintenance Box Levels
Checking Maintenance Box Status on the LCD Screen
You can check the status of your maintenance box using your product's LCD screen.
1.
Press the home button, if necessary.
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2.
Select the icon.
You see the remaining ink capacity of the maintenance box.
3.
Select OK to exit the screen.
Parent topic:
Checking the Ink and Maintenance Box Levels
Related concepts
Checking Ink and Maintenance Box Levels - Windows
A low ink reminder appears if you try to print when ink is low, and you can check your ink levels at any time using a utility on your Windows computer.
1.
To check your ink and maintenance box levels, access the Windows Desktop and double-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and doubleclick .
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You see a window like this:
2.
Refill any ink tank or replace the maintenance box as needed.
Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
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Checking the Ink and Maintenance Box Levels
Related concepts
Related tasks
Checking Ink and Maintenance Box Levels - Mac
You can check your ink levels using a utility on your Mac.
1.
In the Apple menu or the Dock, select System Preferences . Select Print & Fax , Print & Scan , or
Printers & Scanners , select your product, and select Options & Supplies . Select Utility and select
Open Printer Utility .
2.
Select EPSON Status Monitor .
You see a window like this:
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3.
Refill any ink tank or replace the maintenance box as needed.
Note: To update or refresh the displayed ink levels, click Update .
Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
Parent topic:
Checking the Ink and Maintenance Box Levels
Related concepts
Related tasks
Disabling Special Offers with Windows
You can disable special offers messages from Epson using a utility on your Windows computer.
1.
Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click . Select Monitoring Preferences .
You see this window:
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2.
To disable promotional offers, deselect the Display Epson Offers checkbox.
Parent topic:
Checking the Ink and Maintenance Box Levels
Refilling the Ink Tanks
Make sure you have new ink bottles handy and have read the ink safety precautions before you begin.
You can continue to use the product even if one or more ink tanks are not filled all the way. However, for the most accurate ink level monitoring, fill all the ink tanks up to the top line.
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Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
Caution: Wear disposable gloves while refilling the ink tanks to avoid staining your hands. If ink spills, wipe it off immediately with a damp towel to avoid permanent stains. If ink gets on your clothes or belongings, it may not come off.
1.
Turn on your product.
2.
Close the document cover if it is open.
3.
Lift up the scanner unit with both hands until it locks.
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4.
Open the ink tank cover.
5.
Read the precautions on the screen and then proceed to the next screen.
6.
Open the cap for the ink tank you are going to fill.
Note: Make sure that the color of the ink tank matches the ink color that you want to refill.
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7.
Hold the ink bottle upright and slowly turn the bottle cap to remove it.
Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after its cap is removed.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical advice if problems persist. Keep the ink bottles out of the reach of children and do not drink the ink.
8.
Position the top of the ink bottle with the filling port and then insert the bottle straight onto the port.
Ink flows into the tank.
Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank. Do not force the bottles into position; they are keyed for each color.
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9.
Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line.
Note: If ink does not flow from the bottle, lift and reinsert the bottle. If the ink has reached the upper line of the tank, do not remove and reinsert the bottle or ink may leak.
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10. When the ink tank is full, remove the ink bottle and securely close the ink bottle cap.
Note: Do not leave the ink bottle inserted. The bottle may be damaged or ink may leak. If any ink remains in the bottle, replace the bottle cap and tighten it. Store the bottle upright for later use.
11. Securely close the ink tank cap.
12. Repeat the previous steps as necessary for each ink tank you need to refill.
13. Close the ink tank cover, then close the scanner unit using both hands.
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Note: The scanner unit is designed to close slowly and resist a little as a precaution against injuring your fingers. Continue to close the scanner unit even if you feel some resistance.
14. Select Proceed on the information screen, then select Proceed again and follow the on-screen instructions to reset the ink level for the colors you refilled.
Even if you do not refill ink up to the upper line on the ink tank, you can continue using the product. To keep your product operating at its best, however, fill ink tank up to the upper line and reset the ink level immediately.
Parent topic:
Refilling Ink and Replacing the Maintenance Box
Related tasks
Checking Ink Levels on Your Product
Maintenance Box Replacement
The maintenance box stores surplus ink that gets collected during printing or print head cleaning. When you see a message on the LCD screen, follow the on-screen instructions to replace the maintenance box.
Note: When the maintenance box is full, you cannot print or clean the print head until it is replaced.
However, you can perform operations that do not require ink, such as scanning.
Note the following precautions when replacing the maintenance box:
• Do not remove the maintenance box or its cover except when replacing the maintenance box; otherwise, ink may leak.
• Do not touch the green chip on the side of the maintenance box.
• Do not tilt the maintenance box after removing it or ink may leak.
• Do not touch the openings in the maintenance box or you may get ink on you.
• Do not drop the maintenance box or subject it to strong shocks.
• If you cannot replace the cover, the maintenance box may not be installed correctly. Remove and reinstall the maintenance box.
• Do not store the maintenance box in high or freezing temperatures.
• Do not replace the maintenance box during printing; otherwise, ink may leak.
• Keep the maintenance box out of direct sunlight.
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Caution: Do not reuse a maintenance box that has been removed and left uninstalled for a long period.
Keep the maintenance box away from direct sunlight.
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Refilling Ink and Replacing the Maintenance Box
Related tasks
Checking Maintenance Box Status on the LCD Screen
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Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head.
If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path.
Checking the Number of Sheets Fed
Print Head Maintenance
If your printouts become too light, or you see dark or light bands across them, you may need to clean the print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.
You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily.
Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may not be able to clean it when the ink level in any of the tanks is low. You must refill the ink tank first.
If you still see white or dark lines or gaps in your printouts, even after cleaning the print head several times, you can run a Power Cleaning.
Parent topic:
Related tasks
Print Head Nozzle Check
You can print a nozzle check pattern to check for clogged nozzles.
Checking the Nozzles Using the Product Control Panel
Checking the Nozzles Using a Computer Utility
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Parent topic:
Checking the Nozzles Using the Product Control Panel
You can check the print head nozzles using the control panel on your product.
1.
Make sure there are no errors on the LCD screen and the output tray is extended.
2.
Load a few sheets of plain paper in the product.
3.
Press the home button, if necessary.
4.
Select Maintenance > Print Head Nozzle Check .
5.
Select Print .
The nozzle check pattern is printed.
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6.
Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
Print head needs Power Cleaning
7.
Do one of the following:
• If there are no gaps, the print head is clean. Select O .
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• If there are gaps or the pattern is faint, select X . Follow the instructions on the screen to clean the print head.
• If almost the entire pattern is missing, select O and perform a Power Cleaning.
If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not improve, run a Power Cleaning.
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Related concepts
Related tasks
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1.
Make sure there are no errors on the LCD screen and the output tray is extended.
2.
Load a few sheets of plain paper in the product.
3.
Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
• Mac : In the Apple menu or the Dock, select System Preferences . Select Print & Fax , Print &
Scan , or Printers & Scanners , select your product, and select Options & Supplies . Select
Utility and select Open Printer Utility .
4.
Select Print Head Nozzle Check .
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You see a window like this:
5.
Click Print .
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6.
Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
Print head needs Power Cleaning
7.
Do one of the following:
• If there are no gaps, click Finish .
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• If there are gaps or the pattern is faint, clean the print head.
• If almost the entire pattern is missing, click Finish and perform a Power Cleaning.
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not improve, run a Power Cleaning.
Parent topic:
Related concepts
Related tasks
Print Head Cleaning
If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head.
Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may not be able to clean it when the ink level in any of the tanks is low. You must refill the ink tank first.
Cleaning the Print Head Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
Parent topic:
Related tasks
Cleaning the Print Head Using the Product Control Panel
You can clean the print head nozzles using the control panel on your product.
1.
Make sure there are no errors on the LCD screen and the output tray is extended.
2.
Load a few sheets of plain paper in the product.
3.
Press the home button, if necessary.
4.
Select Maintenance > Print Head Cleaning .
5.
Press the OK button to clean the print head. You see a message on the LCD screen during the cleaning cycle.
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The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. When the cleaning cycle is finished, you see a message on the screen and a nozzle pattern prints.
Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print.
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6.
Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
Print head needs Power Cleaning
7.
Do one of the following:
• If there are no gaps, the print head is clean. Select O .
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• If there are gaps or the pattern is faint, select X . Follow the instructions on the screen to clean the print head.
• If almost the entire pattern is missing, select O and run a Power Cleaning.
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again, if necessary. If quality still does not improve, run a Power Cleaning.
Parent topic:
Related concepts
Related tasks
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1.
Make sure there are no errors on the LCD screen and the output tray is extended.
2.
Load a few sheets of plain paper in the product.
3.
Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
• Mac : In the Apple menu or the Dock, select System Preferences . Select Print & Fax , Print &
Scan , or Printers & Scanners , select your product, and select Options & Supplies . Select
Utility and select Open Printer Utility .
4.
Select Print Head Cleaning .
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You see a window like this:
5.
Click Start to begin the cleaning cycle.
The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.
Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print.
6.
When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle
Check Pattern and click Print .
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7.
Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
Print head needs Power Cleaning
• If there are no gaps, click Finish .
• If there are gaps or the pattern is faint, click Clean to clean the print head again.
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• If almost the entire pattern is missing, click Finish and perform a Power Cleaning.
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary.
If quality still does not improve, run a Power Cleaning.
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Related concepts
Related tasks
Checking the Nozzles Using a Computer Utility
Power Cleaning
If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head several times, you can run a Power Cleaning.
If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12 hours before running another Power Cleaning.
Caution: Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary. Make sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the product.
Caution: Power Cleaning may cause the maintenance box to reach its capacity sooner. When the maintenance box is full, you need to replace it to continue printing. If the ink levels or the free space in the maintenance box are insufficient for Power Cleaning, you cannot run this feature.
Power Cleaning Using the Product Control Panel
Power Cleaning Using a Computer Utility
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Related concepts
Related tasks
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Power Cleaning Using the Product Control Panel
You can run a Power Cleaning using the control panel on your product.
Note: After a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning.
1.
Visually check the ink levels and make sure each ink tank is at least one-third full.
Caution: If you run a Power Cleaning when the ink levels are low, you may damage the product.
2.
Press the home button, if necessary.
3.
Select Maintenance > Power Cleaning .
4.
Follow the on-screen instructions to run the Power Cleaning.
A confirmation screen is displayed when Power Cleaning is complete.
5.
Select OK on the confirmation screen and then run a nozzle check.
If the print quality did not improve, turn off the printer and wait at least 12 hours before running another nozzle check. Run Print Head Cleaning or Power Cleaning depending on the printed pattern.
If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.
Parent topic:
Related concepts
Related references
Related tasks
Power Cleaning Using a Computer Utility
You can run a Power Cleaning using a utility on your Windows or Mac computer.
Note: After running a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning.
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1.
Make sure there are no errors on the LCD screen and the output tray is extended.
2.
Load a few sheets of plain paper in the product.
3.
Do one of the following:
• Windows : Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the Maintenance tab.
• Mac : In the Apple menu or the Dock, select System Preferences . Select Print & Fax , Print &
Scan , or Printers & Scanners , select your product, and select Options & Supplies . Select
Utility and select Open Printer Utility .
4.
Select Power Cleaning .
You see a window like this:
5.
Follow the on-screen instructions to run a Power Cleaning.
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6.
When Power Cleaning is finished, run a nozzle check.
If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support.
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Related references
Related tasks
Print Head Alignment
If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head.
Note: Banding may also occur if your print head nozzles need cleaning.
Aligning the Print Head Using the Product Control Panel
Parent topic:
Aligning the Print Head Using the Product Control Panel
You can align the print head using the control panel on your product.
1.
Make sure there are no errors on the LCD screen and the output tray is extended.
2.
Load a few sheets of plain paper in the product.
3.
Press the home button, if necessary.
4.
Select Maintenance > Print Head Alignment .
5.
Do one of the following:
• Select Vertical Alignment .
• Select Horizontal Alignment .
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6.
Press the OK button to print an alignment sheet.
Note: Do not cancel printing while you are printing a head alignment pattern.
7.
Check the printed pattern and select the number representing the most solid printed pattern for each set on the LCD screen.
Vertical Alignment
Horizontal Alignment
8.
Press the OK button when you are finished.
Parent topic:
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Related concepts
Related tasks
Cleaning the Paper Guide
If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink.
1.
If printouts are smeared or scuffed, load plain paper in the cassette in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
2.
Select Maintenance > Paper Guide Cleaning .
3.
Follow the on-screen instructions to clean the paper guide.
4.
Repeat these steps as necessary until the paper comes out clean.
5.
If the paper is still smeared with ink, turn off the product and lift up the scanner unit with both hands until it locks.
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6.
Using a cotton swab, wipe off any ink smears on the part shown in the illustration below.
Caution: Do not use tissue paper to clean the inside of the product as lint can clog the print head nozzles. Do not touch the flat white cable, the translucent film, or the ink tubes inside the product.
7.
Close the scanner unit.
Note: The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers. Continue to close the scanner unit even if you feel some resistance.
Parent topic:
Related tasks
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Cleaning the Print Head Path
If the print quality has not improved after cleaning and aligning the print head and cleaning the paper path, the print head path inside the printer may be smeared with ink.
To clean the print head path, use the following:
• Several cotton swabs
• ¼ cup (59 ml) water containing 2 to 3 drops of mild dish detergent
• A small flashlight
Caution: Do not use any other liquid to clean the print head path or you may damage your product. Do not use tissue paper to clean the inside of the product. The print head nozzles may become clogged with lint.
1.
Turn off the product.
2.
Unplug the power cable.
3.
Disconnect any connected cables.
4.
Close the document cover, if necessary.
5.
Lift up the scanner unit with both hands until it locks.
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Caution: Do not touch the flat white cable, translucent film, or ink tubes inside the product. Doing so may cause a malfunction.
6.
Using the flashlight, check the translucent film shown here for ink smears.
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1
2
Translucent film
Print head rail
Caution: Do not touch the print head rail or wipe the grease off of it. You may not be able to print.
7.
Moisten a cotton swab with the water and detergent mixture, and squeeze out any excess moisture.
Lightly wipe the ink off the translucent film.
Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage your product.
8.
Use a new, dry cotton swab to dry the translucent film.
9.
Repeat steps 7 and 8 as necessary to clean all ink smears.
10. When the translucent film is dry, close the scanner unit.
Note: The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers. Continue to close the scanner unit even if you feel some resistance.
11. Reconnect any disconnected cables, plug in the power cord, and turn on the product.
Parent topic:
Related concepts
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Related tasks
Cleaning the Paper Rollers
If you encounter repeated paper feed issues from the cassette, clean the paper rollers inside the product.
1.
Turn off the product.
2.
Unplug the power cable.
3.
Disconnect any connected cables.
4.
Close the document cover, if necessary.
5.
Open the scanner unit with both hands until it locks.
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6.
Make sure the ink tank caps are securely closed.
Note: If the ink tank caps are not securely closed, ink may leak.
7.
Close the scanner unit.
Note: The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers. Continue to close the scanner unit even if you feel some resistance.
8.
Slide out the paper cassette and remove the paper.
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9.
Place the product on its side with the ink tank on the bottom.
Warning: Be careful not to trap your fingers under the product.
10. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them thoroughly.
11. Return the product to its normal position.
Caution: Do not leave the printer on its side for an extended period of time.
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12. Replace the paper, slide in the paper cassette, and connect the power cord.
Parent topic:
Checking the Number of Sheets Fed
You can view an option that displays the number of sheets of paper that have fed through the product.
Note: You can also view the number of sheets of paper fed through the product by printing a nozzle check.
Checking the Number of Sheets on the LCD Screen
Checking the Sheet Counter - Windows
Checking the Sheet Counter - Mac
Parent topic:
Related concepts
Checking the Number of Sheets on the LCD Screen
You can view the total number of prints, black-and-white prints, and color prints that have been printed.
1.
Press the home button, if necessary.
2.
Select Settings > Print Counter to view the number of prints.
Parent topic:
Checking the Number of Sheets Fed
Checking the Sheet Counter - Windows
You can check the number of sheets of paper that have fed through the product by checking the sheet counter.
1.
Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2.
Select Printer Settings .
3.
Click the Maintenance tab.
4.
Select Printer and Option Information .
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You see this window:
5.
After checking the number of sheets fed into the printer, click OK to close the window.
Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled.
Parent topic:
Checking the Number of Sheets Fed
Checking the Sheet Counter - Mac
You can check the number of sheets of paper that have fed through the product by checking the sheet counter.
1.
In the Apple menu or the Dock, select System Preferences . Select Print & Fax , Print & Scan , or
Printers & Scanners , select your product, and select Options & Supplies . Select Utility and select
Open Printer Utility .
2.
Select Printer and Option Information .
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You see this window:
3.
After checking the number of sheets fed into the printer, click OK to close the window.
Parent topic:
Checking the Number of Sheets Fed
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Cleaning and Transporting Your Product
See these sections if you need to clean or transport your product.
Cleaning Your Product
To keep your product working at its best, you should clean it several times a year.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it. Do not touch the flat white cable, translucent film, or ink tubes inside the product.
1.
Turn off the product.
2.
Unplug the power cord.
3.
Disconnect any connected cables.
4.
Pull out the paper cassette and remove the paper.
5.
Clean the outer case and control panel with a soft, clean cloth moistened with a little water. If you cannot remove the dirt, try cleaning with a soft cloth moistened with a mild detergent.
6.
Open the document cover.
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7.
Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner.
Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.
8.
Close the document cover.
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9.
Open the ADF cover.
10. Use a soft, moistened, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF.
11. Close the ADF cover.
Parent topic:
Cleaning and Transporting Your Product
Transporting Your Product
If you need to store your product or transport it some distance, prepare it for transportation as described here.
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Caution : During transportation and storage, follow these guidelines:
• Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
• When storing or transporting an ink bottle after it has been opened, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking when transporting the ink bottles.
• Do not put opened ink bottles in the box with the product.
• Do not carry the product by its control panel; this may damage the product.
1.
Turn off the product.
2.
Wait until the power light turns off and then unplug the power cable.
Caution: Wait until the power light is off before you unplug the power cable to allow the print head to return to the home position. If the print head does not return to the home position, the ink can dry out and your product can be damaged.
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3.
Disconnect any connected cables.
4.
Remove all the paper from the product.
5.
Close the document cover, if necessary.
6.
Lift up the scanner unit with both hands until it locks.
7.
Secure the print head to the case with tape.
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Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage your product.
8.
Make sure the ink tank caps are securely closed and close the ink tank cover.
9.
Lower the scanner unit using both hands.
Note: The scanner unit is designed to close slowly and resist a little as a precaution against injuring your fingers. Continue to close the scanner unit even if you feel some resistance.
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10. Slide in the output tray and close the front cover, then lower the control panel.
11. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product.
Be sure to remove the tape from the print head before turning on your product. If print quality has declined when you print again, clean and align the print head.
Parent topic:
Cleaning and Transporting Your Product
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Solving Problems
Check these sections for solutions to problems you may have using your product.
Message Appears Prompting You to Reset Ink Levels
Resetting Control Panel Defaults
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanned Image Quality Problems
Uninstall Your Product Software
Checking for Software Updates
It's a good idea to check Epson's support website occasionally for free updates to your product software.
Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
• Windows : Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here:
• Accessing the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking .
• On the Maintenance tab in the printer settings window
You can also update the software by selecting EPSON Software Updater in the EPSON or Epson
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows.
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• OS X : You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater .
• macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, 11.x, or 12.x
: You can manually update the software by opening the App Store , selecting Updates , searching for a software update option for Epson
Software, and selecting Update .
Parent topic:
Related tasks
Changing Automatic Update Options
Viewing the Help Screen
You can view troubleshooting or how-to topics on the LCD screen at any time.
1.
Press the help button.
2.
Select an option to view instructional images or animations.
Parent topic:
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You can also see help information and how-to instructions on the screen. Press the home button, if necessary, then press the help button.
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LCD screen message Condition/solution
The ReadyPrint service is unavailable due to a connection issue. Check the network connection and connect to the
Internet. After resolving the issue, select Retry.
Make sure the product is connected to a network with Internet access.
The ReadyPrint service is unavailable due to an account issue. Log into your ReadyPrint account to resolve. After resolving the issue, select Reconnect. Error code: XXXXXX
There may be an issue with your ReadyPrint account. Log in to your account to review its status.
Printer is offline. Check the network connection and connect to the
Internet to maintain the
ReadyPrint service.
The product has not been connected to the Internet for an extended period of time. Make sure the product is connected to a network with Internet access.
Printer error. Turn on the printer again. See your documentation for more details.
Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
Paper out in XX.
Load paper in the specified cassette.
Paper Setup Auto
Display is set to Off.
Some features may not be available. For details, see your documentation.
The Paper Setup Auto Display setting must be turned on to use AirPrint.
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LCD screen message Condition/solution
The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part.
Please contact Epson support.
The ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select Dismiss .)
The ink pad is at the end of its service life. Turn off the product and contact
Epson for support.
You can still perform operations that do not use ink, such as scanning.
The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part.
Please contact Epson support.
To use cloud services, update the root certificate from the
Epson Web Config utility.
Access your product's built-in Web Config utility and update the root certificate for your product.
The combination of the
IP address and the subnet mask is invalid.
See your documentation for more details.
There is a problem with the network connection to your product. Check the solutions in this guide.
Check that the printer driver is installed on the computer and that the port settings for the printer are correct.
Check that the printer driver is installed on the computer and that the
USB port settings for the printer are correct.
Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows:
Select USBXXX for a USB connection or EpsonNet Print Port for a network connection.
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LCD screen message Condition/solution
Recovery mode
Update Firmware
An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.
During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your
LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
Parent topic:
Related concepts
Uninstall Your Product Software
Related references
Related tasks
Related topics
Solving Problems Printing from a Computer
Message Appears Prompting You to Reset Ink Levels
If you see a message on the LCD screen prompting you to reset the ink levels, do the following:
1. Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top.
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Note: Depending on the operating conditions, you may see the ink reset message even when there is still ink in the tanks.
2. Select the colors that you refilled on the LCD screen.
3. Follow the instructions on the LCD screen to reset the ink levels.
Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product.
Parent topic:
Related tasks
Running a Product Check
Running a product check helps you determine if your product is operating properly.
1.
Disconnect any interface cables connected to your product.
2.
Load plain paper in the product.
3.
Press the home button, if necessary.
4.
Select Maintenance > Print Head Nozzle Check .
5.
Select Print .
The nozzle check pattern is printed.
6.
Do one of the following, depending on the results of the product check:
• If the page prints and the nozzle check pattern is complete, the product is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected settings. Check other solutions or try uninstalling and reinstalling your printer software.
• If the page prints but the nozzle check pattern has gaps, clean or align the print head.
• If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson.
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Parent topic:
Related concepts
Uninstall Your Product Software
Related references
Related tasks
Aligning the Print Head Using the Product Control Panel
Resetting Control Panel Defaults
If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all.
1.
Press the home button, if necessary.
2.
Select Settings > Restore Default Settings .
3.
Select one of these options:
• Network Settings : Resets all network settings.
• Copy Settings : Resets all copy settings.
• Scan Settings : Resets all scan settings.
• Clear All Data and Settings : Resets all control panel settings and any stored information.
You see a confirmation screen.
4.
Select Yes to reset the selected settings. (Select No if you want to cancel the operation.)
Parent topic:
Solving Setup Problems
Check these sections if you have problems while setting up your product.
Product Does Not Turn On or Off
Software Installation Problems
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Parent topic:
Product Does Not Turn On or Off
If you cannot turn the product on or off, try these solutions:
• If you cannot turn on your product, make sure the power cord is securely connected and hold down the power button a little longer.
• If you cannot turn off your product, hold down the power button a little longer. If you still cannot turn off your product, unplug the power cord, plug the power cord back in, then turn your product on and off again using the power button.
Parent topic:
Noise After Filling the Ink
If you hear noises from your product after filling the ink tanks with ink, check these explanations:
• The first time you fill the tanks with ink, the product must charge its print head. Wait until charging finishes before you turn off the product, or it may charge improperly and use excess ink the next time you turn it on. Your product is finished charging the print head when the power light stops flashing.
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help.
Parent topic:
Related references
Software Installation Problems
If you have problems while installing your product software, try these solutions:
• Make sure your product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system.
• Close any other programs, including screen savers and virus protection software, and install your product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties.
• If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your system administrator.
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• If you are printing over a network, make sure your product is set up properly on the network.
• If the USB cable is not recognized, try using a different USB cable.
Parent topic:
Related concepts
Uninstall Your Product Software
Related references
Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network.
Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in Mac Printer Window
Wireless Network Connection is Unstable on a Mac
Wired Network Connection Becomes Unstable
Parent topic:
Product Cannot Connect to a Wireless Router or Access Point
If your product has trouble finding or connecting to a wireless router or access point, try these solutions:
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
• Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet.
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Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
• Verify that your router or access point is operating correctly by connecting to it from your computer or another device.
• Print a network connection report and check the codes and messages on the report to help determine the cause of the problem.
• You may need to disable the firewall and any anti-virus software on your wireless router or access point.
• Try restarting your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.
• Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list.
• If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually.
• If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly.
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary.
• Turn off the devices you want to connect to the network. Wait for about 10 seconds and then turn on the devices in the following order: wireless router, computer or smart device, and then your product.
Move your product and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again.
• If the IP address assigned to the product is 169.254.XXX.XXX and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly. Check the IP address and the subnet mask assigned to the product. Restart the wireless router or reset the network settings for the product.
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• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on your device may have been changed. If necessary, delete the existing DIRECT-xxxxxxxx connection settings from your device and enter a new password. See your device documentation for instructions.
Parent topic:
Related concepts
Related tasks
Printing a Network Status Sheet
Printing a Network Connection Report
Selecting Wireless Network Settings from the Control Panel
Related topics
Network Software Cannot Find Product on a Network
If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify the connection using your product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Print a network connection report and check the codes and messages on the report to help determine the cause of the problem.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2.
Windows only: Uninstall your product software.
3. Restart your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it.
4. Download your product software from the Epson website using the instructions on the Start Here sheet.
• If you have replaced your router, reinstall your product software to connect to the new router.
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Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
• Try accessing any website from your computer to make sure that your computer's network settings are correct. If you cannot access any website, there is a problem on the computer. Check the network connection of the computer. See the documentation provided with the computer for details.
Parent topic:
Related concepts
Uninstall Your Product Software
Related tasks
Printing a Network Connection Report
Related topics
Product Does Not Appear in Mac Printer Window
If your product does not appear in the Mac printer window, try these solutions:
• Turn your product off, wait 30 seconds, then turn it back on again.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear lit on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
226
Parent topic:
Related concepts
Uninstall Your Product Software
Wireless Network Connection is Unstable on a Mac
If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network interference between your product and your Mac.
If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac.
Parent topic:
Wired Network Connection Becomes Unstable
When you connect the product to a wired network using a router or access point that supports IEEE
802.3az (Energy Efficient Ethernet), the connection may become unstable, you may be unable to connect to the product, and the communication speed may become slow. If you experience any of these issues, follow the steps below to disable IEEE 802.3az and then connect your product again.
1.
Disconnect the Ethernet cables connected to the computer and your product.
2.
Disable IEEE 802.3az for the computer's network adapter if it is enabled (check your operating system's Ethernet connection settings).
3.
Connect the computer and your product directly with an Ethernet cable.
4.
Print a network connection report from your product.
5.
On the computer, open a web browser and enter your product's IP address from the network connection report.
6.
Select Advanced Settings > Network Settings > Wired LAN .
7.
Select OFF for IEEE 802.3az. and click Next .
8.
Click OK and remove the Ethernet cable connecting the computer and your product.
9.
If you disabled IEEE 802.3az for your computer's network adapter, enable it.
10. Reconnect the Ethernet cables from the router or access point to your computer and product.
If problems still occur, other devices on the network may be causing them.
Parent topic:
Related tasks
Printing a Network Connection Report
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Cannot Print Over a Network
If you cannot print over a network, try these solutions:
• Make sure that your product is turned on.
• Make sure you install your product's network software as described in your product documentation.
• Make sure that the latest version of your product's Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited.
• Print a network status sheet and verify that the network settings are correct. If the network status is
Disconnected , check any cable connections and turn your product off and then on again.
• Print a network connection report and check the codes and messages on the report to help determine the cause of the problem.
• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually.
• Make sure your computer and product are both using the same wireless network.
• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place your product closer to your router or access point. Avoid placing your product near a microwave oven, cordless phone, or large metal object, such as a filing cabinet.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
• Try restarting your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi connection icon is not lit or does not appear on the product's LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software.
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• Check your product's connection status by opening the EPSON Status Monitor 3 (Windows) or
EPSON Status Monitor (Mac) on your computer. If the remaining ink levels are displayed, a connection has been successfully established between your computer and your product.
• If you are printing a large data size image, the computer may run out of memory. Print the image at a lower resolution or a smaller size.
Parent topic:
Related concepts
Uninstall Your Product Software
Related references
Related tasks
Printing a Network Status Sheet
Printing a Network Connection Report
Related topics
Cannot Scan Over a Network
If you have problems scanning over a network, try these solutions:
• If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:
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Windows 11: Click , then search for Epson Scan 2 Utility and select it. Make sure your product is selected. If necessary, select the Other tab and click Reset .
Windows 10: Click and select EPSON > Epson Scan 2 Utility . Make sure your product is selected. If necessary, select the Other tab and click Reset .
Windows 8.x
: Navigate to the Apps screen, select EPSON , and select Epson Scan 2 Utility . Make sure your product is selected. If necessary, select the Other tab and click Reset .
Windows (other versions) : Click or Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility . Make sure your product is selected. If necessary, select the Other tab and click Reset .
Mac : Open the Applications folder, click Epson Software , and click Epson Scan 2 Utility . Make sure your product is selected. If necessary, select the Other tab and click Reset .
• You may need to disable the firewall and any anti-virus software on your wireless router or access point.
Parent topic:
Related concepts
Related tasks
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan Using Epson ScanSmart
Starting a Scan from a Scanning Program
Starting a Scan from a Smartphone or Tablet
Starting a Scan Using the Product Control Panel
Solving Copying Problems
Check these solutions if you have problems copying with your product.
Product Makes Noise, But Nothing Copies
Product Makes Noise When It Sits for a While
Copies Have Incorrect or Faint Colors
Position, Size, or Margins of Copies are Incorrect
Parent topic:
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Product Makes Noise, But Nothing Copies
If your product makes a noise, but nothing copies, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• If the nozzle check page does not print, but the product's power is on, make sure your product software is installed correctly.
• Make sure your product is level (not tilted).
Parent topic:
Related concepts
Product Makes Noise When It Sits for a While
Your product is performing routine maintenance. This is normal.
Parent topic:
Copies Have Incorrect or Faint Colors
If your copies have incorrect, uneven, smeared, or faint colors, try these solutions:
• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
• Do not press too hard on the original when you copy from the scanner glass.
• Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not recommended.
Caution: Do not spray glass cleaner directly on the scanner glass.
• Clean the ADF.
• If the colors are smeared, try lowering the copy density setting on the LCD screen.
• Make sure your paper is not curled.
• When vertical banding appears or the paper is smeared, clean the paper path.
• When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
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Parent topic:
Position, Size, or Margins of Copies are Incorrect
If the position, size, or margins of your copies are incorrect, try these solutions:
• When placing originals in the ADF, make sure the edge guides are against the edges of the paper.
• When placing originals on the scanner glass, make sure the original is placed correctly for scanning.
Align the corner of the original with the corner indicated by the symbol on the scanner glass. If necessary, move the original away from the edges of the scanner glass slightly.
• Clean the scanner glass and ADF.
• Make sure the paper is loaded in the correct direction.
• Select the appropriate Original Size in the copy settings on the LCD screen.
Parent topic:
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Originals Do Not Feed From the Automatic Document Feeder
Parent topic:
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• Make sure the paper cassette is inserted all the way in the printer.
• Make sure the paper size and type settings match the size and type of paper you loaded.
• If paper does not feed correctly, remove and reload it in the cassette and adjust the edge guides.
Make sure the paper stack is not above the tab on the edge guides inside the cassette.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
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• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Follow any special loading instructions that came with the paper.
Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.
• Clean the paper rollers.
• Operate your product in the recommended environmental conditions.
Parent topic:
Related references
Related tasks
Originals Do Not Feed From the Automatic Document Feeder
If your originals do not feed when placed in the ADF, try these solutions:
• Make sure the ADF icon lights up on the Copy or Scan screen on the LCD screen. If not, reload the originals.
• Make sure the size, weight, and number of your originals are supported by the ADF.
• Make sure the originals are loaded correctly.
• Make sure the document is not curled or creased.
• Try cleaning the inside of the ADF.
• Do not load originals above the arrow mark on the ADF edge guide.
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Parent topic:
Related references
Automatic Document Feeder (ADF) Specifications
Related topics
Placing Originals on the Product
Paper Jams Inside the Product
If you see a message that paper has jammed in the product, follow the on-screen instructions to locate and remove the jammed paper.
Take the following precautions when removing jammed paper from the product:
• Remove the jammed paper carefully. Using too much force may damage the product.
• Unless specifically instructed, avoid tilting the product, placing it on its side, or turning it upside down, as ink may spill.
Warning: Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, it may cause an injury. Do not touch any protruding parts inside the product.
Parent topic:
Related references
Related tasks
Cancelling Printing Using the Product
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Paper Ejection Problems
If you have problems with paper ejecting properly, try these solutions:
• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.
Select the correct paper size when you reprint.
• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint.
• If you are using letterhead paper, select the appropriate paper type setting.
Parent topic:
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Cancelling Printing Using the Product
Related topics
Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.
Product Icon Does Not Appear in Windows Taskbar
Parent topic:
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on and connected to your computer.
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• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub.
• Make sure the printer status is not offline or pending.
• Make sure you are using the Epson printer driver for your product or the available functions are limited.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly.
• Make sure your system meets the requirements for your operating system. If you are printing a highresolution image, you may need more than the minimum requirements. Print the image at a lower resolution or if necessary, increase your system's memory.
• In Windows, make sure your product is selected as the default printer and the printer port setting matches the printer connection port.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
• In Windows, do one of the following to open the Epson Printer Connection Checker and follow the onscreen instructions to check the connection status:
• Windows 11 : Click , then search for Epson Printer Connection Checker and select it.
• Windows 10 : Click and select Epson Software > Epson Printer Connection Checker .
• Windows 8.x
: Navigate to the Apps screen and select the Epson Printer Connection Checker icon.
• Windows 7 : Click and select All Programs > Epson Software > Epson Printer Connection
Checker .
• On a Mac, make sure the printer is added to the printer list and the printer is not paused.
Parent topic:
Solving Problems Printing from a Computer
Related references
Related tasks
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Product Icon Does Not Appear in Windows Taskbar
If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does not work, try this solution:
1. Do one of the following:
• Windows 11: Click , search for Settings and select it. Select Devices > Printers & scanners .
Select your product name and select Printing preferences .
• Windows 10: Click and select (Settings) > Devices > Printers & scanners . Select your product name and select Manage > Printing preferences .
• Windows 8.x
: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers . Right-click your product name, select Printing Preferences , and select your product name again if necessary.
• Windows 7 : Click and select Devices and Printers . Right-click your product name, select
Printing Preferences , and select your product name again if necessary.
• Windows Vista : Click , select Control Panel , and click Printer under Hardware and Sound .
Right-click your product name, select Printing Preferences , and select your product name again if necessary.
2. Click the Maintenance tab.
3. Click the Extended Settings button.
4. Select Enable EPSON Status Monitor 3 and click OK .
5. Click the Monitoring Preferences button.
6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
7. Click OK to close the open program windows.
Parent topic:
Solving Problems Printing from a Computer
Printing is Slow
If printing becomes slow, try these solutions:
• Make sure your system meets the requirements for your operating system. If you are printing a highresolution image, you may need more than the minimum requirements. If necessary, increase your system's memory.
• If you are using Windows 7, close the Devices and Printers window before you print.
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• On a Mac, make sure you download and install the Epson printer driver.
• Make sure Quiet Mode is turned off.
• Clear space on your hard drive or run a defragmentation utility to free up existing space.
• Close any programs you are not using when you print.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If printing becomes slower after printing continuously for a long time, the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged.
Let the product rest with the power on for 30 minutes, then try printing again.
• If you are printing over a wireless network, factors such as interference, network traffic, or weak signal strength may affect your printing speed.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
For the fastest printing, select the following settings in your product software:
• Turn on any high speed settings in your product software.
• Select a lower print quality setting.
• Windows : Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress , and select the following settings:
• Always Spool RAW Datatype
• Page Rendering Mode
• Print as Bitmap
• Windows : Select Printing preferences , click the More Options tab, and make sure the
Bidirectional printing setting is enabled.
• Mac : Select System Preferences , select Printers & Scanners , and select your product. Select
Options & Supplies , select Options (or Driver ), and enable the Bidirectional printing setting.
If printing is still slow and you are using Windows 7 or Windows Vista, try the following:
1. Click and select Computer or My Computer . Double-click the C: drive and open these folders:
ProgramData > EPSON > PRINTER .
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Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options . In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK .
2. Right-click the EPAUDF01.AUD
file and select Delete .
3. Restart your computer and try printing again.
Parent topic:
Solving Problems Printing from a Computer
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Selecting Basic Print Settings - Windows
Selecting Extended Settings - Windows
Selecting Printing Preferences - Mac
Selecting Basic Print Settings - Mac
Solving Page Layout and Content Problems
Check these sections if you have problems with the layout or content of your printed pages.
Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.
Border Appears on Borderless Prints
Incorrect Image Size or Position
Parent topic:
239
Inverted Image
If your printed image is inverted unexpectedly, try these solutions:
• Turn off any mirror or inversion settings in your printing application.
• Turn off the Mirror Image , Flip horizontally , or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.)
Parent topic:
Solving Page Layout and Content Problems
Related tasks
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac
Too Many Copies Print
Make sure that the Copies setting in your printing program or printer software is not set for multiple copies.
Parent topic:
Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Blank Pages Print
If blank pages print unexpectedly, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• If a blank page exists in a document you are printing and you want to skip printing it, select the Skip
Blank Page setting in your printer software, if available.
• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
• Make sure your product is selected as the printer in your printing program.
• You may need to refill the ink. Visually check the ink levels.
Parent topic:
Solving Page Layout and Content Problems
Related concepts
240
Checking the Ink and Maintenance Box Levels
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Printing Preferences - Mac
Selecting Extended Settings - Windows
Printing Your Document or Photo - Windows
Printing Your Document or Photo - Mac
Related topics
Incorrect Margins on Printout
If your printed page has incorrect margins, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• Make sure you selected the correct margins for your paper size in your printing program.
• Make sure your paper is positioned correctly for feeding into the product.
• Load paper in the correct direction and slide the edge guides against the edges of the paper.
You can use the preview option in your printer software to check your margins before you print.
Parent topic:
Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Related topics
Placing Originals on the Product
Border Appears on Borderless Prints
If you see a border on borderless prints, try these solutions:
• Make sure you are printing on a compatible borderless paper type and size.
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• Windows : Make sure you selected the Borderless setting in your printer software.
• Mac : Make sure you selected the Borderless checkbox or a paper size with a Borderless option in your printer software.
• Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless prints.
• Make sure the image size and the paper size are set correctly; if the image is small, the enlargement may not be enough to cover the paper.
Parent topic:
Solving Page Layout and Content Problems
Related references
Borderless Paper Type Compatibility
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Selecting Extended Settings - Windows
Selecting Printing Preferences - Mac
Selecting Print Layout Options - Mac
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If incorrect characters still appear in your prints, try connecting your product using a different cable.
• If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again.
• Make sure you are using the printer software for this product. Check the product name at the top of the driver window.
Parent topic:
Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
242
Incorrect Image Size or Position
If your printed image is the wrong size or in the wrong position, try these solutions:
• Make sure you selected the correct paper size and layout settings in your printing program and printer software.
• Make sure you selected the correct paper size on the control panel.
• Make sure your paper is positioned correctly for feeding into the printer.
• Clean the scanner glass and document cover.
• If the edges of a copy are cropped, slightly move the original away from the edges of the scanner glass.
• Make sure you selected the correct margins for your paper size in your printing program.
• Be sure to select the appropriate original size setting for your original in the copy settings.
• If the image is slightly enlarged and cropped during borderless printing, change the Expansion setting.
You can use the preview option in your printer software to check your margins before you print.
Parent topic:
Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Related topics
Placing Originals on the Product
Slanted Printout
If your printouts are slanted, try these solutions:
• Make sure the paper is loaded in the correct direction.
• Make sure your paper meets the specifications for your product.
• Do not load more than the recommended number of sheets.
• Slide the edge guides against the edges of the paper.
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• Make sure the paper type setting matches the type of paper you loaded.
• Select a higher print quality setting in your printer software.
• Turn off any high speed settings in your product software.
• Align the print head.
• Make sure the product is not printing while tilted or at an angle.
Parent topic:
Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Aligning the Print Head Using the Product Control Panel
Selecting Basic Print Settings - Mac
Related topics
Solving Print Quality Problems
Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen.
Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.
White or Dark Lines in Printout
Faint Printout or Printout Has Gaps
Parent topic:
Related topics
Solving Scanned Image Quality Problems
244
White or Dark Lines in Printout
If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• Turn off any high speed settings in your product software.
• Align the print head.
• Adjust the print quality in the product software.
• When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
• When vertical banding appears or the paper is smeared, clean the paper path.
• You may need to refill the ink. Visually check the ink levels.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.
Parent topic:
Solving Print Quality Problems
Related concepts
Checking the Ink and Maintenance Box Levels
Related references
Paper or Media Type Settings - Control Panel
Paper or Media Type Settings - Printing Software
Related tasks
Selecting Basic Print Settings - Windows
245
Aligning the Print Head Using the Product Control Panel
Selecting Printing Preferences - Mac
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac
Related topics
Blurry or Smeared Printout
If your printouts are blurry or smeared, try these solutions:
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Slide the edge guides to the edges of the paper.
• Use a support sheet with special paper, or load special paper one sheet at a time.
• Make sure your paper meets the specifications for your product.
• Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
• Make sure the paper type setting in your product software matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• If you are printing on thick paper or envelopes, make sure you select the appropriate settings. In
Windows, you can also try selecting Short Grain Paper in Extended Settings.
• Remove each sheet from the output tray as it is printed.
• Avoid handling printouts on glossy paper right after printing to allow the ink to set.
• Turn off any high speed settings in your product software.
• When vertical banding appears or the paper is smeared, clean the paper path.
• When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
• If you printed on the wrong side of photo paper, clean the paper path.
• If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first.
Make sure the ink has dried before reloading the paper to print on the other side. Adjust the density and/or ink drying time settings.
• Lower the copy density setting on the product control panel.
• The ink levels may be low and you may need to refill the ink. Visually check the ink levels.
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• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• Align the print head.
• Adjust the print quality in the product software.
• Clean the paper path.
• If you printed when the ink levels were too low to be seen in the ink tank windows, refill the ink tanks to the upper lines and run the Power Cleaning utility. Then run a nozzle check to see if print quality has improved.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.
Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.
Parent topic:
Solving Print Quality Problems
Related concepts
Checking the Ink and Maintenance Box Levels
Related references
Related tasks
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Printing Preferences - Mac
Selecting Extended Settings - Windows
Aligning the Print Head Using the Product Control Panel
247
Selecting Double-sided Printing Settings - Windows
Selecting Double-sided Printing Settings - Mac
Faint Printout or Printout Has Gaps
If your printouts are faint or have gaps, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• The ink levels may be low. Visually check the ink levels.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Align the print head.
• Adjust the print quality in the product software.
• Clean the paper path.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.
• If you printed when the ink levels were too low to be seen in the ink tank windows, refill the ink tanks to the upper lines and then run the Power Cleaning utility to replace the ink inside the ink tubes. After running the utility, run a nozzle check to see if print quality has improved.
• If you cannot solve the problem using head cleaning, you can print immediately from a Windows computer with a mixture of color inks to create composite black. Select the Use a Mixture of Color
Inks to Create Black setting from Extended Settings on the printer driver's Maintenance tab. You can print at Standard print quality when the Paper Type is Plain Paper / Bright White Paper ,
Letterhead , or Envelope .
Parent topic:
Solving Print Quality Problems
Related concepts
Checking the Ink and Maintenance Box Levels
248
Related tasks
Aligning the Print Head Using the Product Control Panel
Related topics
Grainy Printout
If your printouts are grainy, try these solutions:
• Make sure you loaded the printable side of the paper correctly for your product.
• Select a higher print quality setting and turn off any high speed settings in your product software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• Align the print head.
• Adjust the print quality in the product software.
• You may need to increase the image resolution or print a smaller size; see your software documentation.
Note: Images from the Internet may be low resolution and not result in a high quality printout.
• If you enlarged the image size in an image-editing program, you need to increase the image resolution setting to retain a high image quality. Increase the image resolution by the same amount you increase the image size. For example, if the image resolution is 300 dpi (dots per inch) and you will double the image size for printing, change the resolution setting to 600 dpi.
Note: Higher resolution settings result in larger file sizes, which take longer to process and print.
Consider the limitations of your computer system when selecting a resolution, and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable.
Parent topic:
Solving Print Quality Problems
Related concepts
249
Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac
Selecting Printing Preferences - Mac
Incorrect Colors
If your printouts have incorrect colors, try these solutions:
• Make sure the paper type setting matches the paper you loaded.
• Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
• If you selected Standard-Vivid (Windows) or Normal-Vivid (Mac) as the quality setting in the printer software, try selecting Standard (Windows) or Normal (Mac) instead.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• The ink levels may be low and you may need to refill the ink. Visually check the ink levels.
• If you printed when the ink levels were too low to be seen in the ink tank windows, refill the ink tanks to the upper lines and run the Power Cleaning utility. Then run a nozzle check to see if print quality has improved.
• After you print, the colors in your printout need time to set as the ink dries. During this time, the colors may look different than you expect. To speed up drying time, do not stack your printouts on top of each other.
• Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software.
• Select Custom as the Color Correction setting on the More Options tab of the printer software, then click Advanced . Try changing the Scene Correction setting to something other than Automatic . If changing that setting does not work, change the Color Management setting to any color correction method other than PhotoEnhance .
• For best results, use genuine Epson paper.
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• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.
Parent topic:
Solving Print Quality Problems
Related concepts
Checking the Ink and Maintenance Box Levels
Related references
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Additional Layout and Print Options - Windows
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanning Software Does Not Operate Correctly
Cannot Send Scans to a Cloud Service
Parent topic:
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your operating system.
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• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel.
• Try scanning at a lower resolution or increase the free space on the computer's hard disk. Scanning stops if the total data size reaches the limit.
• Use the Epson Scan 2 Utility on your computer to reset the scanner software settings. If resetting the settings does not solve the problem, uninstall and reinstall the scanner software.
Parent topic:
Related concepts
Uninstall Your Product Software
Related references
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Make sure your product is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan 2 is selected as your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.
• Check the connection setting and test the connection using Epson Scan 2 Utility:
Windows 11: Click , search for Epson Scan 2 Utility and select it. Make sure the correct product is selected. If necessary, select the Other tab and click Reset .
Windows 10: Click and select EPSON > Epson Scan 2 Utility . Make sure the correct product is selected. If necessary, select the Other tab and click Reset .
Windows 8.x
: Navigate to the Apps screen and select Epson Scan 2 Utility . Make sure the correct product is selected. If necessary, select the Other tab and click Reset .
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Windows (other versions) : Click or Start > All Programs or Programs > EPSON > Epson Scan
2 > Epson Scan 2 Utility . Make sure the correct product is selected. If necessary, select the Other tab and click Reset .
Mac : Open the Applications folder, click Epson Software , and click Epson Scan 2 Utility . Make sure the correct product is selected. If necessary, select the Other tab and click Reset .
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
Parent topic:
Related concepts
Uninstall Your Product Software
Related references
Additional Scanning Settings - Advanced Settings Tab
Related tasks
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Related topics
Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.
• Make sure your system meets the requirements for your operating system. If you are scanning a highresolution image, you may need more than the minimum requirements. If necessary, increase your system's memory or reduce the resolution.
Parent topic:
Related concepts
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Cannot Send Scans to a Cloud Service
If you cannot send a scan to a cloud service, try these solutions:
• Make sure your computer is connected to the internet.
• Make sure the login information you entered for the cloud service is correct.
• Make sure the cloud service is not down for system maintenance. Check the cloud service website for more information.
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Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility.
Image Consists of a Few Dots Only
Line of Dots Appears in All Scanned Images
Straight Lines in an Image Appear Crooked
Scanned Image Quality Problems
Characters are Not Recognized During Conversion to Editable Text (OCR)
Image Colors are Patchy at the Edges
Ripple Patterns Appear in an Image
Scanned Image Edges are Cropped
Resetting the Epson Scan 2 Settings
Parent topic:
Image Consists of a Few Dots Only
If your scanned image consists only of a few dots, try these solutions:
• Make sure you placed your original for scanning facing the correct way.
• If the Image Type setting is Black & White , adjust the Threshold and scan again.
• Remove any lint or dirt from your original.
• Clean the scanner glass.
• Do not press on the original or the document cover with too much force.
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Parent topic:
Solving Scanned Image Quality Problems
Related tasks
Related topics
Placing Originals on the Product
Line of Dots Appears in All Scanned Images
If a line of dots appears in all your scanned images, try these solutions:
• Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not recommended.
Caution: Do not spray glass cleaner directly on the scanner glass.
• Make sure any interface cables are securely connected at both ends.
• Remove any dust or dirt that may have adhered to your original.
If you are scanning from the ADF, make sure the ADF edge guide fits against the loaded originals. You can also try cleaning the ADF and scanning again.
Parent topic:
Solving Scanned Image Quality Problems
Related tasks
Straight Lines in an Image Appear Crooked
If straight lines in an original appear crooked in a scanned image, make sure to place your original straight when you scan it.
If you are scanning from the ADF, make sure the ADF edge guide fits against the loaded originals. You can also try cleaning the ADF and scanning again.
Parent topic:
Solving Scanned Image Quality Problems
Related topics
Placing Originals on the Product
Scanned Image Quality Problems
If you encounter quality problems with your scanned image, try these solutions:
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Image is Distorted or Blurry
• Do not move your original or your product during scanning.
• Do not press on the document cover or the original with too much force.
• If you are scanning from the ADF, place your originals on the scanner glass. Some originals may not be scanned properly from the ADF.
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions.
• Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again:
• Increase the Resolution setting.
• If the Image Type setting is Black & White , adjust the Threshold setting.
• If the Image Type setting is Color or Grayscale , select the Unsharp Mask setting.
• If the Image Type setting is Black & White , select Text Enhancement . If the Image Type setting is
Color or Grayscale , change the Text Enhancement setting to High .
Image is Too Dark
• If the Image Type is set to Color or Grayscale , adjust the Brightness setting.
• Check the brightness and contrast settings of your computer monitor.
Back of Original Image Appears in Scanned Image
• Place a piece of black paper on the back of the original and scan it again.
• Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again:
• Select the Advanced Settings tab and adjust the Brightness setting.
• If the Image Type is set to Black & White , select Text Enhancement . If the Image Type is set to
Color or Grayscale , change the Text Enhancement setting to High .
Note: The Text Enhancement and Remove Background settings depend on the selected Image
Type .
Scanned Image Colors Do Not Match Original Colors
Printed colors can never exactly match the colors on your computer monitor because printers and monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use
CMYK (cyan, magenta, yellow, and black).
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Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen.
To adjust the colors in your scanned image, adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again:
• If the Image Type setting is Color or Grayscale , adjust the Contrast setting.
• If the Image Type setting is Black & White or Grayscale , adjust the Color Enhance setting.
Parent topic:
Solving Scanned Image Quality Problems
Related references
Additional Scanning Settings - Advanced Settings Tab
Additional Scanning Settings - Main Settings Tab
Related tasks
Scanning a Document in Epson ScanSmart
Characters are Not Recognized During Conversion to Editable Text (OCR)
If characters in your scanned images are not recognized during OCR conversion, try these solutions:
• Make sure your original is loaded straight on your product.
• Use an original with clear text.
• When saving scanned images as Searchable PDFs, make sure the correct OCR language is selected.
• Adjust the following Epson Scan 2 or Epson ScanSmart settings if available, and try scanning again:
• On the Main Settings tab, make sure you select the correct Image Type for your original.
• On the Main Settings tab, set the Resolution between 200 and 600 dpi.
• On the Advanced Settings tab, select Text Enhancement and choose a setting.
Note: The Text Enhancement setting depends on the selected Image Type .
• If the Image Type is set to Black & White , adjust the Threshold setting on the Advanced Settings tab. (The Image Option must be set to None .)
Parent topic:
Solving Scanned Image Quality Problems
Related references
Additional Scanning Settings - Advanced Settings Tab
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Additional Scanning Settings - Main Settings Tab
Image Colors are Patchy at the Edges
If you are scanning a thick or warped original, cover its edges with paper to block external light as you scan it.
Parent topic:
Solving Scanned Image Quality Problems
Ripple Patterns Appear in an Image
You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Descreening setting.
• Select a lower Resolution setting.
Parent topic:
Solving Scanned Image Quality Problems
Related references
Additional Scanning Settings - Advanced Settings Tab
Additional Scanning Settings - Main Settings Tab
Related tasks
Scanning a Document in Epson ScanSmart
Scanned Image Edges are Cropped
If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If necessary, move your original away from the edges of the scanner glass slightly.
In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None .
When scanning using Epson ScanSmart and placing multiple originals on the scanner glass, make sure there is a gap of at least 0.8 in. (20 mm) between the originals.
Parent topic:
Solving Scanned Image Quality Problems
Related tasks
Placing Originals on the Scanner Glass
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Resetting the Epson Scan 2 Settings
If you continue to experience image quality problems after trying all possible solutions, you may need to reset the Epson Scan 2 settings using the Epson Scan 2 Utility.
1.
Do one of the following to start the Epson Scan 2 Utility:
• Windows 11 : Click , then search for Epson Scan 2 Utility and select it.
• Windows 10 : Click > EPSON > Epson Scan 2 Utility .
• Windows 8.x
: Navigate to the Apps screen and select Epson Scan 2 Utility .
• Windows (other versions) : Click or Start , and select All Programs or Programs . Select
EPSON > Epson Scan 2 > Epson Scan 2 Utility .
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility .
2.
Click the Other tab.
3.
Click Reset and confirm your choice.
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and reinstall it.
Parent topic:
Solving Scanned Image Quality Problems
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Parent topic:
Uninstalling Product Software - Windows
You can uninstall and then re-install your product software to solve certain problems.
1.
Turn off the product.
2.
Disconnect any interface cables.
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3.
Do one of the following:
• Windows 11 : Click , then search for Settings and select it. Select Apps or System > Apps & features . Then select the program you want to uninstall and select Uninstall .
• Windows 10 : Click and select (Settings) > Apps or System > Apps & features . Then select the program you want to uninstall and select Uninstall .
• Windows 8.x
: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features . Select the uninstall option for your Epson product, then select Uninstall/Change .
Note: If you see a User Account Control window, click Yes or Continue .
Select your product again, if necessary, then select OK , and click Yes to confirm the uninstallation.
• Windows (other versions) : Click or Start , and select All Programs or Programs . Select
EPSON , select your product, then click EPSON Printer Software Uninstall .
Note: If you see a User Account Control window, click Yes or Continue .
In the next window, select your product and click OK . Then follow any on-screen instructions.
4.
Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:
• Windows 11/Windows 10/8.x
: Select Epson Event Manager and click Uninstall .
• Windows 7/Windows Vista : Open the Windows Control Panel utility. Select Programs and
Features . (In Classic view, select Programs and click Uninstall a program .) Select Epson
Event Manager and click Uninstall/Change .
5.
Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions:
• Windows 11/Windows 10 : Select Epson Scan and click Uninstall .
• Windows 8.x
/ Windows 7 / Windows Vista: Select Epson Scan 2 and click Uninstall/Change .
6.
Do one of the following to uninstall Epson ScanSmart, then follow any on-screen instructions:
• Windows 11/Windows 10 : Select Epson ScanSmart and click Uninstall .
• Windows 8.x
/ Windows 7 / Windows Vista: Select Epson ScanSmart and click
Uninstall/Change .
7.
Restart your computer, then see the Start Here sheet to re-install your software.
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Note: If you find that re-installing your product software does not solve a problem, contact Epson.
Parent topic:
Uninstall Your Product Software
Related references
Uninstalling Product Software - Mac
In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
1.
To download the Uninstaller utility, visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
2.
Click Downloads .
3.
Select your operating system, click Utilities , locate the Uninstaller utility, and click Download .
4.
Run the file you downloaded.
5.
Double-click the Uninstaller icon.
6.
In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall.
7.
Click Uninstall .
8.
Follow the on-screen instructions to uninstall the software.
9.
Reinstall your product software.
Note: If you uninstall the printer driver and your product name remains in the Print & Fax , Print & Scan , or Printers & Scanners window, select your product name and click the – (remove) icon to remove it.
Parent topic:
Uninstall Your Product Software
Related references
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Where to Get Help
If you need to contact Epson for technical support services or subscription-related questions, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or email Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call (800) 879-3776, 7 AM to 4 PM, Pacific Time, Monday through Friday.
Days and hours of support are subject to change without notice. Toll or long distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson paper at epson.com
. You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766).
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Technical Specifications
These sections list the technical specifications for your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Automatic Document Feeder (ADF) Specifications
Network Interface Specifications
Safety and Approvals Specifications
Windows System Requirements
To use your product and its software, your computer should use one of these Microsoft operating systems:
• Windows 11
• Windows 10
• Windows 8.x
• Windows 7
• Windows Vista
Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads .
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Parent topic:
Mac System Requirements
To use your product and its software, your Mac should use one of these operating systems:
• macOS 12.x
• macOS 11.x
• macOS 10.15.x
• macOS 10.14.x
• macOS 10.13.x
• macOS 10.12.x
• OS X 10.11.x
• OS X 10.10.x
• OS X 10.9.x
• OS X 10.8.x
• OS X 10.7.x
Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads .
Parent topic:
Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
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Single-sheets
Size
Paper types
Weight*
A4 (8.3 × 11.7 inches [210 × 297 mm])
A6 (4.1 × 5.8 inches [105 × 148 mm])
Letter (8.5 × 11 inches [216 × 279 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
8.5 × 13 inches (216 × 330 mm)
3.5 × 5 inches (89 × 127 mm)
4 × 6 inches (102 × 152 mm)
5 × 7 inches (127 × 178 mm)
8 × 10 inches (203 × 254 mm)
Executive (7.25 × 10.5 inches [184 × 267 mm])
Half Letter (5.5 × 8.5 inches [140 × 216 mm])
Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])
Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])
Plain paper
Note: Your product also supports compatible papers distributed by
Epson. Select the link at the end of this topic to view a list of compatible Epson papers.
Plain paper: 17 lb (64 g/m 2 ) to 24 lb (90 g/m 2 )
Envelopes
Size
Paper types
Weight*
No. 10 (4.1 × 9.5 inches [105 × 241 mm])
Plain bond paper
20 lb (75 g/m 2 ) to 27 lb (100 g/m 2 )
* Even if the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.
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Related references
Printable Area Specifications
Note: When printing borderless, quality may decline in the expanded printable area.
Single sheets
1 Top/bottom margins: 0.12 inch (3 mm)
2 Reduced print quality area/top: 1.61 inches (41 mm)
3 Reduced print quality area/bottom: 1.46 inches (37 mm)
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Borderless
1 Reduced print quality area/top: 1.73 inches (44 mm)
2 Reduced print quality area/bottom: 1.57 inches (40 mm)
Envelopes
1 Left/right margins: 0.12 inch (3 mm)
2 Top/bottom: 0.12 inch (3 mm)
3 Reduced print quality area/left: 0.71 inch (18 mm)
4 Reduced print quality area/right: 1.61 inches (41 mm)
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Automatic Document Feeder (ADF) Specifications
Paper size
Paper type
Paper weight
Loading capacity
Letter, A4, Legal, or 8.5 × 13 inches (216 × 330 mm) size
Plain paper
17 lb (64 g/m 2 ) to 25 lb (95 g/m 2 )
Approximately 30 sheets: Letter or A4 size
10 sheets: Legal or 8.5 × 13 inches (216 × 330 mm) size
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Scanning Specifications
Scanner type
Photoelectric device
Effective pixels
Document size
Scanning resolution
Output resolution
Image data
Flatbed, color
CIS
10200 × 14040 pixels (1200 dpi)
Maximum: 8.5 × 11.7 inches (216 × 297 mm)
Scanner glass: Letter or A4
1200 dpi (main scan)
2400 dpi (sub scan)
50 to 9600 in 1 dpi increments
Color:
48 bits per pixel (16 bits per pixel per color) internal
24 bits per pixel (8 bits per pixel per color) external
Grayscale:
16 bits per pixel internal
8 bits per pixel external
Black and white:
16 bits per pixel internal
1 bit per pixel external
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Light source LED
Parent topic:
Ink Specifications
Note: Use only the Epson 570 ink provided to you under the ReadyPrint program.
The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary considerably based on images printed, print settings, paper type, frequency of use and temperature.
Color
Ink life
Temperature
Black, Cyan, Magenta, Yellow
Opened package: Use as soon as possible
Unopened package: Use before the date on the package has expired
Storage: –4 to 104 °F (–20 to 40 °C)
1 month at 104 °F (40 °C)
Ink freezes at 5 °F (–15 °C)
Ink thaws and is usable after approximately 2 hours at 77 °F (25 °C)
Parent topic:
Dimension Specifications
Height
Width
Depth
Stored: 9.1 inches (231 mm)
Printing: 10 inches (255 mm)
Stored: 14.8 inches (375 mm)
Printing: 16.4 inches (417 mm)
Stored: 13.7 inches (347 mm)
Printing: 19.8 inches (503 mm)
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Weight
(without ink or power cord)
14.8 lb (6.7 kg)
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Electrical Specifications
Power supply rating
Input voltage range
Rated frequency range
Input frequency range
Rated current
Power consumption
(with USB connection)
100 to 240 V
90 to 264 V
50/60 Hz
49.5 to 60.5 Hz
0.4 to 0.2 A
Standalone copying: Approximately 12 W (ISO/IEC24712)
Ready mode: Approximately 5.3 W
Sleep mode: Approximately 0.9 W
Power off mode: Approximately 0.2 W
Parent topic:
Environmental Specifications
Temperature
Humidity
(without condensation)
Operating: 50 to 95 °F (10 to 35 °C)
Storage: –4 to 104 °F (–20 to 40 °C)
1 month at 104 °F (40 °C)
Operating: 20 to 80% RH
Storage: 5 to 85% RH
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Interface Specifications
Interface type Hi-Speed USB (Device Class for computers; USB 3.0 cables are not supported)
Parent topic:
Network Interface Specifications
Wi-Fi
Standard
Security
Frequency band
Connection modes
IEEE802.11 b/g/n; IEEE802.11n available only on the 20 MHz channel
WEP (64/128 bit)
WPA-PSK (TKIP)
WPA2-PSK (AES); complies with WPA2 with support for
WPA/WPA2 Personal
WPA3-SAE (AES)
2.4 GHz
Infrastructure mode
Wi-Fi Direct (Simple AP); not supported for IEEE802.11b
Maximum radio frequency power transmitted
Note: Wi-Fi Direct can be used simultaneously with Infrastructure or
Ethernet modes.
20 dBm (EIRP)
Ethernet
Standard IEEE802.3i (10BASE-T); use a category 5e or higher STP (shielded twisted pair) cable to prevent risk of radio interference
IEEE802.3u (100BASE-TX)
IEEE802.3az (Energy Efficient Ethernet); connected device should be IEEE802.3az compliant
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Communication modes Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps Full duplex, 100Mbps Half duplex
RJ-45 Connector
Security
Security protocol SSL/TLS; HTTPS Server/Client, IPPS
SNMPv3
Parent topic:
Safety and Approvals Specifications
United States
Canada
Safety: UL60950-1
EMC: FCC Part 15 Subpart B Class B
Safety: CAN/CSA-C22.2 No.60950-1
EMC: CAN ICES-3 (B)/NMB-3 (B)
This equipment contains the following wireless module:
• Manufacturer: Seiko Epson Corporation
• Type: J26H006
This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles).
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Parent topic:
273
Notices
Check these sections for important notices about your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Binding Arbitration and Class Waiver
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions.
General Product Safety Instructions
Wireless Connection Safety Instructions
LCD Screen Safety Instructions
Parent topic:
General Product Safety Instructions
• Be sure to follow all warnings and instructions marked on the product.
• Use only the type of power source indicated on the product's label.
• Use only the power cord that comes with the product. Use of another cord may cause fires or shock.
Do not use the cord with any other equipment.
• Make sure the AC power cord meets the relevant local safety standard.
• Place the product near a wall outlet where the plug can be easily unplugged.
• Avoid plugging the product into an outlet on the same circuit as a photo copier or air control system that regularly switches on and off, or on an outlet controlled by a wall switch or timer.
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over.
Be careful to keep the cord straight at each end.
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• If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
• Always turn off the product using the power button, and wait until the power light stops flashing before unplugging the product or cutting off power to the electrical outlet.
• If you will not be using the product for a long period, unplug the power cord from the electrical outlet.
• Place the product on a flat, stable surface that extends beyond its base in all directions. It will not operate properly if it is tilted or at an angle.
• Allow space behind the product for the cables, and space above the product so that you can fully raise the document cover.
• Leave enough space in front of the product for the paper to be fully ejected.
• Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.
• Do not place or store the product outdoors.
• Do not place the product near excessive heat sources or in direct sunlight.
• Leave enough room around the product for sufficient ventilation. Do not block or cover openings in the case or insert objects through the slots.
• Keep the product away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.
• Keep your product at least 8.7 inches (22 cm) away from cardiac pacemakers to prevent your product's radio waves from affecting the operation of the pacemaker.
• When connecting the product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.
• Do not sit or lean on the product. Do not place heavy objects on the product.
• Do not touch the flat white cable, translucent film, or ink tubes inside the product.
• Do not move the print head by hand; this may damage the product.
• Do not put your hand inside the product while it is printing.
• Do not spill liquid on the product or use the product with wet hands.
• Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause fire.
• Do not press too hard on the scanner glass when placing originals.
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• Do not open the scanner section while the product is copying, printing, scanning, or performing any other functions.
• Be careful not to trap your fingers when closing the document cover or scanner unit.
• Except as specifically explained in your documentation, do not attempt to service or disassemble the product yourself.
• Unplug the product and refer servicing to qualified service personnel under the following conditions: if the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped or the case damaged; if the product does not operate normally or exhibits a distinct change in performance. Adjust only those controls that are covered by the operating instructions.
• Prolonged use of the product when the ink level is below the lower line could damage the product. Fill the ink tank to the upper line while the product is not operating. To display the correct ink level estimates, reset the ink level after filling the tank.
• Before transporting the product, make sure that the print head is in the home (far right) position.
• When storing or transporting the product, do not tilt it, stand it on its side, or turn it upside down; otherwise, ink may leak.
Parent topic:
Wireless Connection Safety Instructions
Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices, such as pacemakers, automatic doors or fire alarms. When using this product near such devices or inside a medical facility, follow the directions from authorized staff members at the facility, and follow all posted warnings and directions on the device to avoid causing an accident.
Parent topic:
LCD Screen Safety Instructions
• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers.
• If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately.
• Do not press too hard on the LCD screen or subject it to heavy impacts.
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen.
• If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
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• The LCD screen may contain a few small bright or dark spots, and may display uneven brightness.
These are normal and do not indicate that the screen is damaged in any way.
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FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device. If this equipment has more than one interface connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.
For Canadian Users
CAN ICES-3(B)/NMB-3(B)
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Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1
Disputes . The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim, controversy or action between you and Epson arising out of or relating to this Agreement, Epson branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of action is for an IP Claim.
1.2
Binding Arbitration . You and Epson agree that all Disputes shall be resolved by binding arbitration according to this Agreement.
ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED .
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3
Pre-Arbitration Steps and Notice . Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los
Alamitos, CA 90720 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent address Epson has in its records for you. For this reason, it is important to notify us if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4
Small Claims Court . Notwithstanding the foregoing, you may bring an individual action in the small claims court of your state or municipality if the action is within that court's jurisdiction and is pending only in that court.
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1.5
WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6
Arbitration Procedure . If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com
or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator may award you the same damages as a court could, and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. In some instances, the costs of arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. The arbitrator's award is binding and may be entered as a judgment in any court of competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at http://www.jamsadr.com
("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
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(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law; notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and expenses.
1.7
Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual arbitration procedure and waiver of class and representative proceedings specified in this Section 1. In the event that you opt-out consistent with the procedure set forth above, all other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8
Amendments to Section 1 . Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you timely elected to opt-out when you first assented to this Agreement).
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1.9
Severability . If any provision in this Section 1 is found to be unenforceable, that provision shall be severed with the remainder of this Agreement remaining in full force and effect.
The foregoing shall not apply to the prohibition against class or representative actions as provided in Section 1.5. This means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1) shall be null and void.
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Trademarks
EPSON ® , Epson ScanSmart ® , and Epson Smart Panel
Vision is a registered logomark, and Epson Connect TM
® are registered trademarks, EPSON Exceed Your and Remote Print TM are trademarks of Seiko
Epson Corporation.
ReadyPrint TM is a trademark of Epson America, Inc.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.
AirPrint, Apple, iPad, iPhone, iPod touch, ColorSync, Mac, macOS, OS X, and the AirPrint Logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple
Inc., registered in the U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.
Google ® is a registered trademark and Android TM , Chromebook TM , Gmail TM , Google Chrome TM , Google
Drive TM , and Google Play TM are trademarks of Google LLC.
Wi-Fi Direct ® is a registered trademark of Wi-Fi Alliance ® .
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
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Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
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without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
libTIFF Software Acknowledgment
A Note Concerning Responsible Use of Copyrighted Materials
Default Delay Times for Power Management for Epson Products
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libTIFF Software Acknowledgment
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (I) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and
Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT
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ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
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A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law.
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Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.
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Copyright Attribution
© 2022 Epson America, Inc.
4/22
CPD-61537
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