HP Presario 1700 - Notebook PC Specifications

Presario 1700 Series

Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,

XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,

XL374, XL375, XL376, XL377, and XL378

Before You

Begin

Pin

Assignments

Removal

Sequence

Product

Description

Battery

Operations

Parts

Catalog

Specifications

Troubleshooting

MSG Index

Welcome to the Maintenance & Service Guide (MSG)

Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1700XL Series

Portable Notebooks. This online guide is designed to serve the needs of technicians whose job is to repair Compaq products.

For copyright and trademark information, refer to the

Notice

section of this MSG. To locate your unit’s serial number, to see symbol conventions, or to view technician’s notes, see the

Preface

. This MSG is updated online as needed.

For comments or questions about the contents of this MSG, contact Compaq .

To report a technical problem, contact your Regional Support Center or IM Help Center.

For help on navigating in this guide, refer to Using this Guide

.




XL374, XL375, XL376, XL377, and XL378

Using this Guide

To use this guide effectively, refer to the list of bookmarks at the left of the screen. These bookmarks help you navigate through the document quickly and easily. They are accessible from anywhere in the Maintenance and Service Guide (MSG).

Viewing a Chapter

Click one of the bookmarks or one of the color-coded bubbles on the

Welcome page to view

a chapter of this MSG.

Expanding & Hiding Topics

Click the + to expand or show the contents of a section, or click the – to hide the contents.

Opening another Chapter

Return to the

Welcome page

by clicking the bookmark, 1700 Series Maintenance and

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Printing the MSG

For portable copies of this MSG, you can print single pages, multiple pages, or the entire guide. In the Acrobat Reader, click File, and then Print... for printing options.

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XL374, XL375, XL376, XL377, and XL378

Before You Begin

Notice

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL

ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL

DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS

MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq

Computer Corporation.

© 2000 Compaq Computer Corporation.

All rights reserved. Printed in the U.S.A.

Compaq, Presario 1700 Series Registered U. S. Patent and Trademark Office.

Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

Windows 98 and Windows 2000 are trademarks of Microsoft Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

Maintenance and Service Guide

Compaq Presario 1700 Series Notebook Computer

First Edition (June 2000) Compaq Computer Corporation

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Preface

This Maintenance and Service Guide is a troubleshooting reference that is used as a guide when servicing the Compaq Presario 1700 Series Notebook Computers.

Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1700

Series Notebooks without notice.

Symbols

The following words and symbols mark special messages throughout this guide.

Å WARNING: Text set off in this manner indicates that failure to follow the directions in the warning could result in bodily harm or loss of life.

Ä CAUTION: Text set off in this manner indicates that failure to follow the directions in the caution could result in damage to equipment or loss of data.

Important: Text set off in this manner presents clarifying information or specific instructions.

Note: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Technician Notes

Å WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or modifications to any printed circuit board. Improper repairs can create a safety hazard. Any indications that component replacement or printed circuit board modifications have been made may void any warranty.

Serial Number

When requesting information or ordering spare parts, you should provide the Notebook

serial number to Compaq. The serial number location

is underneath the Notebook.

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Locating Additional Information

The following documentation is available to support this product:

•

Compaq Presario 1700XL Series Notebook Computer documentation set

•

Introducing Windows 98 Guide

•

Introducing Windows 2000 Guide

•

Service Training Guides

•

Compaq Service Advisories and Bulletins

•

Compaq QuickFind

•

Compaq Service Quick Reference Guide

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Product Description

This chapter describes the features of each of the Presario 1700XL Series Notebooks. It also provides illustrations of the exterior components of these units.

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XL374, XL375, XL376, XL377, and XL378

Models and Features

Display

Compaq Presario 1700 Series Portable Notebook Computer Models

XL260

13.3 in.

XL261

13.3 in. &

14.1 in.

Processor PIII/500(256) PIII/500(256) &

PIII/650(256)

Hard Drive 6.0

CD or DVD

Drive

DVD

6.0 & 12.0

DVD

Diskette

Drive

Modem

1.44 Std.

Diskette

56K Mini PCI d/f 1*

Networking None

Battery 3.2 Li-ion

System

Memory

64 MB

1.44 Std.

Diskette

56K Mini PCI d/f

2 & 3* & 56K

Mini PCI

Modem/NIC combo d/f 1*

None

3.2 Li-ion

64 & 96 MB

XL262

14.1 in.

PIII/600(256)

6.0

DVD

1.44 Std.

Diskette

56K Mini PCI d/f 1*

None

3.2 Li-ion

64 MB

XL264

13.3 in.

PIII/500(256)

6.0

24X

1.44 Std.

Diskette

56K Mini PCI d/f 2 & 3*

None

3.2 Li-ion

64 MB

XL265

14.1 in.

PIII/600(256)

6.0

DVD

1.44 Std.

Diskette

56K Mini PCI d/f 1*

None

3.2 Li-ion

64 MB

* Modem Legend

56K Mini PCI d/f 1 = Bear/Grizzly Modem/NIC Combo = All NA, CKK, LA

56K Mini PCI d/f 2 = Seminole = All EMEA/APD

56K Mini PCI d/f 3 = Seminole 2 = All AUS/NZ

Continued on the next page

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Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)

Display

Processor

Hard Drive

CD or DVD Drive

Diskette Drive

Modem

Networking

Battery

System Memory

XL266

13.3 in.

PIII/500(256)

6.0

24X

1.44 Std. Diskette

56K Mini PCI d/f 1*

None

3.2 Li-ion

64 MB

XL274

14.1 in.

PIII/600(256)

12.0

24X

1.44 Std. Diskette

56K Mini PCI d/f 1*

None

3.2 Li-ion

128 MB

XL275

14.1 in.

PIII/650(256)

6.0

DVD

1.44 Std. Diskette

56K Mini PCI d/f 2 & 3*

& 56K Mini PCI Modem/

NIC combo d/f 1*10/100 MBIT

Ethernet NIC

None

3.2 Li-ion

128 MB

* Modem Legend

56K Mini PCI d/f 1 = Bear/Grizzly Modem/NIC Combo = All NA, CKK, LA

56K Mini PCI d/f 2 = Seminole = All EMEA/APD

56K Mini PCI d/f 3 = Seminole 2 = All AUS/NZ


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Display

Processor

Hard Drive

CD or DVD Drive

Diskette Drive

Modem

Networking

Battery

System Memory

XL360

14.1 in.

PIII/600 (256)

10.0 GB

DVD

1.44 Std. Diskette

56K Mini PCI d/f 4** iNIC

None

3.2 Li-ion

64 MB

XL361

13.3 in.

PIII/700 (256)

15.0 GB

8X DVD

1.44 Std. Diskette

56K Mini PCI d/f

4 & 5** iNIC

None

3.2 Li-ion

64 MB

XL362

14.1 in.

PIII/700 (256)

15.0 GB

8X DVD

1.44 Std. Diskette


None

3.2 Li-ion

128 MB

* Modem and NIC Legend

56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA

56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA

56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ

** Modem/NIC Combo Legend

56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan

56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC






XL374, XL375, XL376, XL377, and XL378


Display

Processor

Hard Drive

CD or DVD

Drive

Diskette Drive

Modem

XL363

13.3 in.

PIII/650 (256)

XL364 XL365

13.3 in. & 14.1 in. 14.1 in.

PIII/650 (256)

PIII/750 (256)

PIII/700 (256)

XL366

13.3 in.

PIII/600 (256)

15.0 GB

24X

10.0 GB & 20 GB 15.0 GB

24X or CDRW or

DVD

DVD

10.0 GB

24X

1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette

56K Mini PCI d/f

5** iNIC

56K Mini PCI d/f

4 & 5** iNIC

56K Mini PCI d/f

4** iNIC

56K Mini PCI d/f

4** iNIC

Networking

Battery

None

3.2 Li-ion

System Memory 64 MB

None

3.2 Li-ion

64 MB & 128 MB

None

3.2 Li-ion

128 MB

None

3.2 Li-ion

64 MB









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Display

Processor

Hard Drive

CD or DVD Drive

Diskette Drive

Modem

Networking

Battery

System Memory

XL367

14.1 in.

Cel/600 (128)

15.0 GB

24X

1.44 Std. Diskette

56K Mini PCI d/f 1*

None

3.2 Li-ion

64 MB

XL368

14.1 in.

PIII/600 (256)

15.0 GB

8X DVD

1.44 Std. Diskette

56K Mini PCI d/f 1*

None

3.2 Li-ion

64 MB

XL369

13.3 in.

Cel/650 (128)

10.0 GB

CD-RW

1.44 Std. Diskette


None

3.2 Li-ion

64 MB













XL374, XL375, XL376, XL377, and XL378


Display

Processor

Hard Drive

CD or DVD Drive

Diskette Drive

Modem

Networking

Battery

System Memory

XL370

14.1 in.

PIII/650 (256)

10.0 GB

8X DVD

1.44 Std. Diskette


None

3.2 Li-ion

128 MB & 64 MB

XL371

14.1 in.

PIII/750 (256)

20.0 GB

8X DVD

1.44 Std. Diskette


None

3.2 Li-ion

128 MB

XL372

13.3 in.

PIII/650 (256)

10.0 GB

CD-RW

1.44 Std. Diskette


None

3.2 Li-ion

64 MB









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Display

Processor

Hard Drive

CD or DVD Drive

Diskette Drive

Modem

Networking

Battery

System Memory

XL373

14.1 in.

PIII/750 (256)

20.0 GB

DVD

1.44 Std. Diskette


None

3.2 Li-ion

64 MB

XL374

14.1 in.

PIII/700 (256)

15.0 GB

8X DVD

1.44 Std. Diskette


None

3.2 Li-ion

128 MB

XL375

14.1 in.

PIII/750 (256)

20.0 GB

8X DVD

1.44 Std. Diskette


None

3.2 Li-ion

128 MB













XL374, XL375, XL376, XL377, and XL378


Display

Processor

Hard Drive

Diskette Drive

XL376

14.1 in.

PIII/750 (256)

20.0 GB

CD or DVD Drive CD-RW

XL377

14.1 in.

PIII/700 (256)

20.0 GB

8 X DVD

XL378

13.3 in.

Cel/700 (128)

10.0 GB

DVD

XLTBD

14.1 in.

PIII/700 (256)

10.0 GB

8X DVD

1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette 1.44 Std. Diskette

Modem 56K Mini PCI d/f

4 & 5** iNIC

56K Mini PCI d/f

5** iNIC

56K Mini PCI d/f

5** iNIC

56K Mini PCI d/f

5** iNIC

Networking

Battery

None

3.2 Li-ion

System Memory 128 MB

None

3.2 Li-ion

64 MB

None

3.2 Li-ion

64 MB

None

3.2 Li-ion

128 MB








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Front of Unit

Description

1 Display Release Latch

2 Display

3 Power (On/Off) Button

4 Lid Switch

5 Keyboard

6 TouchPad

7 Speakers

8 Left TouchPad Button

9 Scroll Button

Right TouchPad Button





XL374, XL375, XL376, XL377, and XL378

Internet Zone Buttons and Lights

Description

1 Volume Down Button

2 Volume Up Button

3 Digital Audio Button

4 Power Button

5 Instant Internet Access

Button

6 Instant E-Mail Button

7 Retail Central Button

8 AC Adapter Light

9 Num Lock Light

Caps Lock Light q Scroll Lock Light

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Front Bezel Components

1 Power (On/Off) Light

Description

2 Battery Charge Light





XL374, XL375, XL376, XL377, and XL378

Right-Side Components with CD, DVD, or CD-RW Installed

Description

1 Battery Compartment

2 Future Bay™ Removable CD, DVD*, or CD-RW* Drive

3 CD or DVD Eject Button

4 CD or DVD Manual Eject Hole

*A DVD or CD-RW is available on select models.

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Right-Side Components with Diskette or SuperDisk Drive Installed

Description

1 Battery Compartment

2 Future Bay™ Removable Diskette or SuperDisk* Drive

3 Diskette or SuperDisk Eject Button

*SuperDisk is available on select models.





XL374, XL375, XL376, XL377, and XL378

Left-Side Components

1 Air Vent

2 Microphone Jack

3 Headphone Jack

Description

4 PC Card Slot (Type I or II)

5 PC Card Eject Button

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Underneath the Unit

Description

1 Memory Compartment

2 Model and Serial Number

3 Battery Release Switch

4 FutureBay™ Release

Switch

5 QuikDock Port





XL374, XL375, XL376, XL377, and XL378

Rear Connectors

Description

1 Ethernet Port

2 Modem Port

3 USB Port

4 USB Port

5 S-Video Out Port

6 Printer/Parallel Port

7 External Monitor (VGA)

Port

8 Security Slot

9 AC Adapter

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QuikDock Components

Description

1 Release Mechanisms

2 Alignment Pins

3 QuikDock Latch

4 Docking Connector

QuikDock Connectors

1 Mouse

2 Keyboard

3 USB Port

4 USB Port

5 AC-3 Digital Audio-Out

6 Composite TV-Out

Description

7 S-Video

8 Serial Port

9 Printer

Monitor q 1394 (Digital Interface) w AC Adapter





XL374, XL375, XL376, XL377, and XL378

Specifications

Physical and Environmental

General Dimensions

Computer Specifications

U.S.

(Models with 12.1-in. TFT display)

Height (with the Notebooks closed)

Depth

Width

1.3 in.

10.3 in.

12.0 in.



Depth

Width

1.3 in.

10.3 in.

12.0 in.

Metric

33.1 mm

261.6 mm

304.8 mm

33.1 mm

261.6 mm

304.8 mm



Depth

Width

Weight

12.1 TFT (w/weight saver installed in the Future Bay)



Stand-Alone (Battery Pack) Power Requirements

1.3 in.

10.3 in.

12.0 in.

5.1 lb

5.1 lb

5.1 lb

Nominal Operating

Maximum Average

Peak Operating

AC Power Requirements

Operating Voltage

Operating Current

Operating Frequency

Maximum Transient

LiON

17 W @ 14.4 V

30 W @ 14.4 V

31 W @ 14.4 V

100-240 V

0.8/0.4 A RMS

47-63 Hz

33.1 mm

261.6 mm

304.8 mm

2.2 kg

2.2 kg

2.2 kg

Meets IEC 801-4 and IEC801-5

1kV for 50 ns

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Computer Specifications

General Dimensions

Temperature

Operating

Non-operating

Relative Humidity (noncondensing)

Operating

Non-operating (tw = 38.7°C max)

U.S.

50° to 95°F

-4° to 140°F

10 to 90%

5 to 95%

Metric

10° to 35°C

-20° to 60°C

35°C to 90%

60°C to 95%

Altitude

Operating 0 to 10,000 ft

0 to 30,000 ft

0 to 3.15 km

0 to 9.14 km

Shock

Operating

Non-operating

Vibration

Operating

Non-operating

10 G, 11 ms, half sine

240 G, 2 ms, half sine

0.5 G

Note: Applicable product safety standards specify thermal limits for plastic surfaces.

Compaq Presario 1700 Series Portable Notebooks operate well within this range of temperatures.

System Interrupts

7

8

9

5

6

3

4

1

2

IRQ

0

Device(s)

System Timer

Standard 101/102-Key or Microsoft Natural Keyboard

Programmable Interrupt Controller

Conexant Modem

Communications Port (COM1)

ESS 1988 Allegro Audio Controller

Standard Floppy Disk Controller

Printer Port (LPT1)

System CMOS/Real Time Clock

Intel 82371AB/EB PCI to USB Universal Host Controller

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IRQ

11

12

13

14

15

System DMA

Device(s)

Texas Instruments PCI-1410 CardBus Controller

ATI M1 Graphics Controller

PS/2 Compatible Mouse Port

Numeric Data Processor

Intel 82371AB/EB PCI Bus Master IDE Controller


2

3

5

6

7

DMA

0

1

Device(s)

ESS 1988 Audio Controller

ESS 1988 Audio Controller

Floppy Disk Controller

Parallel Port (ECP Mode)

Free

Free

Free

System I/O Address

I/O Address System Function (Shipping Configuration)

0000 - 000F

0020 - 0021

Direct Memory Access Controller


0040 - 0043

0060 - 0060

0061 - 0061

System Timer


System Speaker

0064 - 0064

0070 - 0071

0081 - 008F

00A0 - 00A1

00C0 - 00DF

00E0 - 00E1


System CMOS/Real Time Clock




Motherboard Resources

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I/O Address System Function (Shipping Configuration)

00F0 - 00FF Numeric Data Processor

0170 - 0177 Intel 82371AB/EB PCI Bus Master IDE Controller

01F0 - 01F7

0201 - 0201

0274 - 0277

0376 - 0376

0378 - 037F


Gameport Joystick

IO Read Data Port for ISA Plug and Play Enumerator


Printer Port (LPT1)

03B0 - 03BB

03C0 - 03DF

03F0 - 03F5

03F6 - 03F6

03F7 - 03F7

03F8 - 03FF

03D0 - 04D1

0CF8 - 0CFF

1000 - 103F

1040 - 104F

1050 - 105F

1060 - 107F

1080 - 10FF

1400 - 14FF

1800 - 1807






Communications Port (COM1)


PCI Bus




Intel 82371AB/EB PCI to USB Universal Host Controller

PCI Fast Ethernet DEC 21143 Based Adapter

PCI Communication Device


System Memory Catalog

Memory Address Device(s)

00000000 -

0009FFFF

000A0000 -

000AFFFF

System Board Extension for PnP BIOS


000B0000 -

000BFFFF






XL374, XL375, XL376, XL377, and XL378

Memory Address Device(s)

000C0000 -

000CBFFF


000E4000 -

000FFFFF


00100000 -

03FFFFFF

04000000 -

04000FFF


Texas Instruments PCI-1225 CardBus Controller

Texas Instruments PCI-1225 CardBus Controller 04001000 -

04001FFF

F4000000 -

F40000FF

F4000400 -

F40007FF

F4100000 -

F41FFFFF

F4100000 -

F47FFFFF

F4200000 -

F42FFFFF


PCI Fast Ethernet DEC 21143 Based Adapter


Intel 82443BX Pentium(R) II Processor to AGP Controller

PCI Multimedia Audio Device

F4400000 -

F47FFFFF

F4C00000 -

F4FFFFFF

F4C00000 -

F5FFFFFF

F5000000 -

F5FFFFFF

F8000000 -

FBFFFFFF

FFF80000 -

FFFFFFFF


PCI Multimedia Audio Device

Intel 82443BX Pentium(R) II Processor to AGP Controller


Intel 82443BX Pentium(r) II Processor to PCI Bridge (with

GART support)


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Display Information

13.3-in. TFT

284 x 214.5 mm.

14.1-in. TFT

289.5 x 227.5 mm.

Specification 12.1-in. TFT

Unit Height

Unit Width

275 x 199 mm.

Display Height

Display Width

246 x 184.5 mm.

Weight 440 g

Contrast Ratio 250

Brightness 100 nits

Response Time 50 ms

Refresh Rate

Power

60 Hz

1.8 W

Battery Pack

270.34 x 202.75 mm. 285.7 x 214.3 mm.

510 g or less

200

130 nits

50 ms

60 Hz

1.2 W

590 g or less

200

130 nits

50 ms

60 Hz

1.9 W

Specification

Type

Height

Length

Width

Weight

Operating Lifetime

Nominal Open Circuit

Voltage Capacity

Power

Temperature

Requirements

Operating

Non-operating

Charging

3.2 AHr Li-ion

Lithium Ion Enhanced

0.8 in. (20.3 mm)

5.7 in. (145 mm)

3.1 in. (78.7 mm)

0.90 lb (408.2 g)

>3 hr*

14.4 V

3.2 Ahr

43.2 WH

0–50 C

-20–60 C

5–45 C

*The battery operating lifetime depends on your power management settings, system components, options, and applications.





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Diskette Drive

Diskette Drive

Specification

Capacity per Diskette (High/Low)

Diskette Size

Number of LED Indicators

(Read/Write)

Number of Drives Supported

Drive Rotation (rpm)

Transfer Rate (Kbps/Sec)

3.5-in. Drive

Low 720 KB

High 1.44 MB

3.5 in.

1

Bytes per Sector

Sectors per Track (High/Low)

Access Times Track-to-Track (ms)

Head Setting (ms)

Number of Read/Write Heads

1

360

Low 31

High 62

512

Low 9

High 18

3 ms

15 ms

2

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Hard Drive

Specification

Drive Type

Height

Width*

Depth

Weight*

Seek Times* (typical):

Average

Single Track

Full Stroke

Transfer Rate at Interface

Ultra DMA mode (max)

Rotational Speed

Interface*

Buffer Size*

Hard Drives

6.0 GB

Ultra DMA

9.5 mm

70.0 mm

100.0 mm

94.0-99.0 g

13 ms

3 ms

24 ms

66.6 MB/s

4200 rpm

ATA-2/3/4/5

512-1024 KB

12.0 GB

Ultra DMA

9.5 mm

70.0 mm

100.0 mm

94.0-99.0 g

13 ms

3 ms

24 ms

66.6 MB/s

4200 rpm

ATA-2/3/4/5

512-1024 KB

10.0 GB

Ultra DMA

9.5 mm

70.0 mm

100.0 mm

94.0-99.0 g

12.0-13.0 ms

2.5- 3.0 ms

23.0-24.0 ms

66.6 MB/s

4200 rpm

ATA-2/3/4/5

512-1024 KB

Specification

Drive Type

Height

Width*

Depth

Weight*

Seek Times* (typical):

Average

Single Track

Full Stroke

Transfer Rate at Interface

Ultra DMA mode (max)

Rotational Speed

Interface*

Buffer Size*

15.0 GB

Ultra DMA

9.5 mm

70.0 mm

100.0 mm

99.0 g

12.0-13.0 ms

2.5- 3.0 ms

23.0-24.0 ms

66.6 MB/s

4200 rpm

ATA-4/5

2048 KB

*Specifications vary by vendor/brand.

20.0 GB

Ultra DMA

9.5 mm

70.0 mm

100.0 mm

99.0 g

12.0-13.0 ms

2.5- 3.0 ms

23.0-24.0 ms

66.6 MB/s

4200 rpm

ATA-4/5

2048 KB

32.0 GB

Ultra DMA

12.5 mm

70.0 mm

100.0 mm

155.0 mm

12.0 ms

2.5 ms

23.0 ms

66.6 MB

5411 rpm

ATA-5

2048 KB





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CD/DVD/CD-RW Drive

Dimensions

Weight *

Rotational Speed - Approx.

*

Sustained Data Transfer Rate

(typical) *

Access Time:

Average Random Access *

Average Random Seek

Full Stroke

Spin-Up Time

Data Buffer Capacity *

CD or DVD Drive

CD ROM Drive

(24X)

128 x 12.7 x

129 mm

300 g

5200 RPM

16.67 MB/s

3600 KB/s

DVD Drive

128 x12.7 x

129 mm

CD-RW Drive

128 x12.7 x 129 mm

265-290 g 300 g or less

1377-4670 RPM 5200 RPM

4463-10800

KB/s

600-3600 KB/s

100 ms

2.0s

1 Mbit

100-130 ms

95 ms

160 ms

2.5s

128-512 KB

120 ms

10s or less

2.7 MB

*Specifications vary by vendor/brand.

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Pin Assignments

This appendix provides connector pin assignment tables for Compaq Presario 1700 Series

Notebook Computers. For more information about connectors, refer to the section on

Connectors .

Note: The signals in all tables of this appendix are considered active high unless otherwise indicated by an asterisk (*).

Parallel Connector

Parallel Connector

6

7

4

5

8

9

2

3

Pin

1

* = Active low

Signal Pin

Strobe* 10

Data Bit 0

Data Bit 1

11

12

Data Bit 2

Data Bit 3

Data Bit 4

Data Bit 5

Data Bit 6

Data Bit 7

13

14

15

16

17

18-25

Signal

Acknowledge*

Busy

Paper Out

Select

Auto Linefeed*

Error*

Initialize Printer*

Select In*

Signal Ground

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SVGA Connector

Connector

SVGA Connector

2

3

Pin

1

4

Signal

Ground

Ground

TV_C

TV_Y

Universal Serial Bus Connector

Connector

Universal Serial Bus Connector

2

3

Pin

1

4

Signal

Ground

D+

D-

Power

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External VGA Monitor Connector

Connector

External VGA Monitor Connector

12

13

14

15

8

9

10

11

6

7

4

5

2

3

Pin

1

Signal

Red Analog

Green Analog

Blue Analog

Monitor Detect 2

Ground

Ground Analog

Ground Analog

Ground Analog

DCD +5V

Ground

Monitor Detect 1

DDC2B Data

Horizontal Sync

Vertical Sync

DDC2B Clock

Modem Connector

Connector

Modem Connector

2

3

Pin

1

4

Signal

Unused

Unused

Ring

Tip

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Port Replicator Connector

Port Replicator Connector

Pin Signal

This information was not available at time of publication.

LAN Connector

Connector

LAN Connector

Pin Signal

This information was not available at time of publication.

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Battery and Power Management

This chapter describes power management and proper battery operating practices for

Presario 1700XL Series Notebooks. These practices include conservation of AC power and extending the operating life of the battery. The following sections also outline the proper methods for starting and shuting down the Notebook in different situations.

Power Modes

Compaq Presario 1700 Series Notebook Computers have three levels of low-power management: Hibernation, Standby, and Off.

Hibernation

Hibernation mode helps conserve battery life and protect data. The Notebook automatically enters Hibernation when the battery has little power left, or when the Notebook (operating on battery power) is in Standby mode for more than one hour. As the Notebook enters

Hibernation, it automatically stores the contents of its memory to the hard drive before it shuts down. When the Notebook comes out of Hibernation, it returns to its former state.

Activate Hibernation mode by pressing the Power ª button once.

To restart the Notebook, press the Power ª button once. When the Notebook enters or wakes from Hibernation mode, a Progress window is displayed on the screen.

Standby

Standby mode is a low-power mode, also referred to as Sleep mode. Selecting Standby mode instead of turning off the Notebook when finished has two advantages: 1. It allows the Notebook to wake up more quickly than if it had been turned off completely; 2. It saves more power than the active (On) mode.

Activate Sleep mode by pressing Fn+F4. Or click Start, select the Shut Down option, and click Standby.

Ä CAUTION: The Notebook maintains system information and open files while in

Standby mode. However, unsaved information is lost if the Notebook is turned off prior to system wake-up, or if a power loss occurs while using the AC adapter.

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Full Off

Off mode consumes no power. However, the battery charges while the Notebook is in Off mode if the battery is installed and the Notebook remains plugged into external AC power.

Note: Unsaved information is lost if the Notebook is shut down without first saving the data.

To activate Off mode, click the Start button on the Windows taskbar, click Shut Down, then select Shut down from the options.

To restart the Notebook from Off mode, press the Power ª button once.

Å CAUTION: The Notebook must be in Off mode (completely shut down) when installing or replacing components. Follow the instructions for putting the

Notebook into Off mode, unplug it from the outlet, and

remove the battery pack

before servicing any parts.

Summary of Power Modes

The following table outlines the procedures for entering and exiting the various power modes and the external indicators for each mode.

Standby Mode Hibernation Mode Off Mode

Automatic

Activation

Manual

Activation

15 minutes if using battery power.

Notebook will not automatically enter

Standby mode if using AC Power.

Press Fn+F4 key combination or click the Start button on the Windows taskbar, then point to Shut Down and click Standby.

Press any key.

When battery is low, or after 1 hour of Standby.

*

Notebook will not automatically enter

Hibernation mode if using AC Power.

Press Power once.

ª button

Standard Shutdown:

Perform normal

Windows shutdown using the Start button on the Windows taskbar.

Manual Shutdown ** :

Press and hold down the Power

4 seconds.

ª button for

Deactivation Press Power once.

ª button Press Power once.

ª button

Indicators Power light is off, screen is blank.

Power light is off, screen is blank.

*The Notebook will not automatically enter Standby or Hibernation mode if using AC power.

**Important: The Manual Shutdown procedures are not recommended unless the Standard

Shutdown is unsuccessful.

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Power Management Settings

Different patterns of Notebook use determine the level of power management required.

These power management levels can be initiated based on the amount of time passed since the last system activity. System activity includes keyboard strokes, mouse movement, DVD/CD playback (while under program control that monitors Standby), and modem use.

Power Schemes

You may access and select different settings or Power Schemes through Power

Management on the Control Panel. The default Power Schemes are Home/Office Desk,

Portable/Laptop, and Always On. The settings can be customized by changing the following options:

•

System Standby: length of inactivity before the Notebook goes into Standby mode

•

Turn Off Monitor: length of inactivity before the screen times out and goes blank

•

Turn Off Hard Disks: length of inactivity before the hard drive goes into low power mode

Important: The setting for the Hard Disk must be less than or equal to the setting for the system. If the Notebook is on a network, Compaq recommends that System

Standby be set to Never.

The following table shows the default settings for each Power Scheme.

Always On

Portable/

Laptop

Home/

Office Desk

Power Scheme

AC Power

System Standby

Turn OFF Monitor

Turn OFF Hard Disks

Battery Power

System Standby

Turn OFF Monitor

Turn OFF Hard Disks

Never

15 minutes

1 hour

5 minutes

2 minutes

3 minutes

Never

3 hours

15 minutes

15 minutes

Never

10 minutes

20 minutes

15 minutes

30 minutes

1 minute

2 minutes

10 minutes

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Alarms

The Notebook can be set to Alarm when the battery power level is reduced or when it reaches a critical low level. The Notebook can also be set automatically to enter a low-power mode when the battery reaches a specific power level.

Ä CAUTION: The settings on the Alarms tab are preset for the Notebook to run at its best. Changing any of these settings could cause the Notebook to function improperly. It is recommended that these settings be left at their default values.

Default Alarm Settings

Setting Low Battery Critical Battery

Alarm power level 10% 0%

Notification

Power Mode

Active

Text Power

No Action

Enabled

No Action

Hibernation

Enabled

SpeedStep Technology Modes

SpeedStep™ Technology features several speed options for processor response to low-power conditions. These include the following settings:

•

Maximum Performance: always at high speed

•

Battery Optimized: always at low speed

•

Reversed: opposite recommended

•

Recommended: performance on AC, Battery Optimized on battery

•

Disabled: no run-time support, high speed

SpeedStep options can be accessed in three ways:

•

Access F10 Setup during startup and select the Advanced screen.

•

Click Start>Settings>Control Panel>Power Options>Intel(R)

SpeedStep

(TM)

technology tab.

•

Double-click the Flag icon on the Windows taskbar to open the Intel(R)

SpeedStep (TM) technology dialog box.





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Servicing the Notebook – Full Off Mode

The Notebook must be turned off completely when installing or replacing components in the system. Follow the instructions for putting the Notebook into Off mode properly, unplugging it from the outlet, and removing the battery (see Battery Pack Removal

Sequence).

Rebooting After a Lockup

To reboot the Notebook (from a cold start) when the keyboard is frozen or the screen is locked, press and hold down the Power button for at least four seconds; this causes a manual shutdown. Then, restart your Notebook with a single press of the Power ª button.

If the Notebook still does not recover, press the Power ª button and hold for four seconds to shut it down, then remove the battery or unplug the AC power for at least 30 seconds.

Reinsert the battery or reconnect AC power and press the Power ª button once to reboot.

Recovering From a Loss of Electrical Power

Loss of electrical power causes the Notebook to turn off automatically. This may cause loss of data because the Microsoft Windows operating system is not able to close all files and programs properly.

Loss of power may be caused by one of the following:

•

Electrical power service is interrupted.

•

The power cord is accidentally disconnected.

If power surges or sags, the display and status lights may flicker, and the Notebook may automatically restart. If an improper shutdown occurs, the Microsoft Windows utility program ScanDisk, runs automatically once power is restored. ScanDisk determines if the improper shutdown caused any errors on the hard disk. These errors may occur if the

Microsoft Windows operating system is not able to close all files properly before the shutdown. If no errors are found, the restart process continues. If ScanDisk does detect errors, follow the instructions on the screen to continue the restart process. Work that was not saved before the loss of power or shutdown may be lost.

If a power failure occurs, or the power cord disconnects while the Notebook is turned on, turn it off until normal service is restored. The next time the Notebook is turned on,

ScanDisk may run to check the hard disk for errors caused by improper shutdown.

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Increasing Battery Pack Operating Time

Battery pack operating time varies depending on several factors. To avoid unnecessary replacement, consider the following when determining how long a charged battery pack should last:

•

Power management settings

•

Hardware configuration

•

Software applications

•

Installed options

•

Display brightness

•

Hard drive usage

•

Changes in operating temperature

•

Type and number of installed PC cards

Note: The power consumption requirements for PC cards vary widely. Some cards drain the battery pack very rapidly.

Battery pack operating time can be increased by as much as 50 percent by controlling the energy required by the computer and the energy stored in the battery pack.

Minimizing the Energy Required

To minimize the energy required by the computer, follow these steps:

•

Set the power conservation levels in the Power Management utility to Maximum.

•

Customize the timeout value to work more efficiently with the applications. The amount of battery life depends on the values selected.





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Maximizing the Energy Stored

To maximize the energy stored in the battery pack, follow these guidelines:

•

Condition the battery pack at least every 30 days to improve overall battery performance.

•

Keep a battery pack in the Notebook when using it with AC power to supply the battery pack with a constant trickle charge.

•

Store the battery pack in a cool, dry place when not in use.

Conditioning a Battery Pack

Ä CAUTION: To avoid a loss of data, ensure that all data is saved before discharging a battery pack.

To condition a battery pack, complete the following steps:

1. Plug in the AC adapter and allow the battery to charge until the Fast Charge arrow on the display disappears. Your battery gauge may read 100 percent for a period of time before the arrow disappears. Do not unplug the AC adapter until the arrow disappears.

2. Unplug the AC adapter and allow the battery to drain until the computer reaches hibernation and turns itself off.

Ä CAUTION: Do not unplug the AC adapter during this process or you will need to restart with step 1. You may use the computer while the battery is draining.

3. The battery is reconditioned.

4. Plug in the AC adapter and begin using the computer.

The table below shows battery pack charge times by model.

Li-ION Battery Pack

Computer On Line

Computer Off Line

Battery Charge Time

Charge Time

4.5 hours premature termination

2.50 hours

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Disposing of a Used Battery Pack

In the interests of safeguarding our environment, Compaq Computer Corporation recommends that nickel metal hydride (NiMH) and lithium-ion (Li-ion) battery packs be recycled. Battery packs should be handled in accordance with country, state, province, or local regulations.

Ä CAUTION: Never attempt to open or service a battery pack. Opening a battery pack not only damages the pack and makes it unusable, but also exposes potentially harmful battery components.





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Troubleshooting

This section covers troubleshooting information for Compaq Presario 1700 Series Portable

Notebook Computers. The basic steps in troubleshooting include:

1.

Preliminary Steps

2. The

Power-On Self–Test (POST)

3. The recommended actions described in the diagnostic tables in case you are unable to run POST, or if POST displays an error message.

When following the recommended actions in the Sections on Power-On Self–Test (POST)

and Diagnostic Error Codes

, perform the steps in the order listed above. Rerun POST after each recommended action until the problem is solved, and if no error message occurs.

Once the problem is solved, do not continue with any recommended actions remaining.

Note: If the problem is intermittent, check your computer several times to verify that the problem is solved.

Preliminary Steps

Before running Power-On Self–Test (POST)

, complete the following steps:

1. If a Power-on password is established, type the password and press the Enter key. If

you do not know the password, clear the password (See Clearing the Power-On

Password

).

2. Run Compaq Diagnostics

.

3. Turn off the computer and its external devices.

4. Disconnect any external devices that you do not want to test. Do not disconnect the printer if you want to test it or use it to log error messages.

Important: If the problem only occurs when an external device is connected to the computer, the problem may be related to the external device or its cable. Verify this by running POST both with and without the external device connected.


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5. Install loopback plugs in the serial and parallel connectors if you would like to test these ports.

6. Ensure that the hard drive is installed in the Notebook.

7. Ensure that the battery pack is inserted in the Notebook and that it is connected to an external AC power source.

When these preliminary steps are completed, you are ready to run POST

.

Clearing the Power-On Password

Note: Clearing the Power-on password also removes all Notebook setup attributes that are programmed in the CMOS.

If you do not know the password, clear it by performing the following steps:

1. Turn off the computer.

2. Disconnect the power cord.

3.

Remove the battery pack

.

4.

Remove the keyboard

.

5.

Remove the LED button bezel

.

6.

Disconnect the backlight cable from the connector on the system board

.

Continued on the next page.

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7. To clear the password, remove the RTC battery for 10 seconds and (or simultaneously make contact with the two pads located at R37 on the system board using a conductive piece of material such as a piece of wire or tool).

8. Reassemble the Notebook.

9. Turn on the Notebook to verify that the Power-on password has been cleared. If it has not been cleared, repeat Steps 1 through 7.

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Power-On Self–Test (POST)

To run POST, complete these steps:

Turn off the Notebook, then turn it on again. As soon as the Compaq logo appears press the

ESC key to clear the logo and display the POST messages as they occur.

If the Notebook does not beep, POST has successfully completed its test and detected no errors. POST then re-boots from the hard drive, or from a bootable diskette if one is installed in the diskette drive.

However, if POST detects errors, they are indicated by displayed messages and/or audible messages. A list of the POST error codes and what they mean is shown in the table below.

Note: If the system is not functioning well enough to run POST, or if the display is not

functioning well enough to show POST error messages, refer to the Troubleshooting tables .

Power-On Self-Test Messages

102-System Board Failure

Probable Cause Recommended Action

DMA, timers, etc.

Replace the system board.

162-System Options Not Set

Probable Cause Recommended Action

Incorrect configuration

CMOS reflects an invalid configuration setting.

RAM failure

Run Computer Setup.

Run Computer Setup.

Memory test data error

XX000YZZ RAM failure

1. Replace the memory modules.

2. Replace the system board.

1. Replace the memory modules.







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XX000YZZ 201-Memory Error

Probable Cause

Keyboard failure

Recommended Action

1. Ensure that no keys are pressed during POST.

2. Reconnect the keyboard with the Notebook off.

3. Replace the keyboard.

Probable Cause

Keyboard failure

301-Keyboard Error


1. Ensure that the keys are not pressed during POST.

2. Reconnect the keyboard with the Notebook off.


Probable Cause

Keyboard or system board error

304-Keyboard or System Unit Error



2. Replace the TouchPad or mouse.


Probable Cause

Mismatch in drive type or failure in the diskette controller

601-Diskette Controller Error


1. Run Computer Checkup

(TEST).

2. Check or replace cables.


605-Diskette Drive Error

Probable Cause

Mismatch in drive type


Run Computer Setup.

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1780-Primary Hard Drive 0 Failure

Probable Cause

Disk 0 failed to respond

Hard drive format error



(TEST).

2. Replace the hard drive.


(TEST).


1782-Hard Drive Controller

Probable Cause

Hard drive controller failure


1. Run Computer Setup.


Compaq Diagnostics

Compaq Diagnostics is installed on the hard drive of the Notebook. Run the Diagnostic utilities when you want to view or test system information and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that the diagnostic program is version 10.11 or later.

The Diagnostics menu includes the following utilities:

•

Computer Checkup (TEST)

•

View System Information (INSPECT)

•

Diagnostic Error Codes

•

Troubleshooting without Diagnostics

•

Before Replacing Parts

•

Solving Minor Problems

•

Solving Hard Drive Problems

•

Solving Hardware Installation Problems

•

Solving Keyboard/Numeric Keypad Problems

•

Solving Memory Problems





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•

Solving PC Card Problems

•

Solving Power Problems

•

Solving Printer Problems

•

Solving TouchPad/Pointing Device Problems

•

Contacting Compaq Support

If you have a problem you cannot solve, run the Diagnostics utilities before calling for support. Run Computer Checkup and select to save the device list to a file and to print or to save the log of errors. Run the View System Information (INSPECT) utility and select to print or to save that information. Have the files or the printed information available when you call for support.

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Computer Checkup (TEST)

Computer Checkup (TEST) determines if the various computer components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by Computer Checkup.

Follow these steps to run Computer Checkup:

1. Plug the Notebook into an external power source. (A low–battery condition could interrupt the program.)

2. Turn on the external devices that you want to test. Connect the printer if you want to print a log of error messages.

3. Insert the Compaq Diagnostics diskette in drive A.

4. Turn on or restart the Notebook. The Notebook starts from drive A, and the

Diagnostics Welcome screen is displayed.

5. Press Enter to continue. The Diagnostics menu is displayed.

6. Select Computer Checkup from the Diagnostics menu. A Test Option menu is displayed.

7. Select View the Device List from the Test Option menu. A list of the installed

Compaq devices is displayed.

8. If the list of installed devices is correct, select OK. The Test Option menu is displayed.

Note: If the list is incorrect, ensure that any new devices are installed properly.

Select one of the following from the Test Option menu:

•

Quick Check Diagnostics. Runs a quick, general test on each device with a minimal number of prompts. If errors occur, they display when the testing is complete. You cannot print or save the error messages.

•

Automatic Diagnostics. Runs unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or save a log of errors.

•

Prompted Diagnostics. Allows maximum control over testing the devices. You can choose attended or unattended testing, decide to stop on errors, or choose to print or save a log of errors.

9. Follow the instructions on the screen as the devices are tested. When testing is complete, the Test Option menu is displayed.

10. Exit the Test Option menu and the Diagnostics menu.





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View System Information (INSPECT)

The View System Information (INSPECT) utility provides information about the Notebook and installed or connected devices. You can display, print, or save the information.

Follow these steps to run View System Information (INSPECT) from the Compaq

Diagnostics diskette:

1. Turn on the external devices that you want to test. Connect the printer if you want to print the information.

2. Insert the Compaq Diagnostics diskette in drive A.

3. Turn on or restart the computer. The computer starts from drive A, and the

Diagnostics Welcome screen is displayed.

4. Press Enter to continue. The Diagnostics menu is displayed.

5. Select View System Information (INSPECT) from the Diagnostics menu.

6. Select the item you want to view from the following list:

System

ROM

Keyboard

System ports

System storage

Graphics

Memory

Audio

Operating system

System files

Windows files

7. Follow the on-screen instructions to cycle through the screens, return to the list and choose another item, or print the information.

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Diagnostic Error Codes

Diagnostic error codes are displayed if the system recognizes a problem while running the

Compaq Diagnostic program. These error codes help identify subassemblies with possible damage or defects.

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

Important: Retest the system after completing each step. If the problem is resolved, do not proceed with the remaining steps.

For the removal and replacement of a particular subassembly, see Removal and

Replacement Procedures

.

Select error codes by number or type:

101 through 114 (

pg 11 )

200 through 215 (

pg 11 )

300 through 304 (

pg 12 )

401 through 403 (

pg 12 )

501 through 516 (

pg 15 )

600 through 699 (

pg 13 )

1101 (

pg 13

)

1701 through 1736 (

pg 14

)

2402 through 2418 (

pg 16

)

2419 through 2456 (

pg 17

)

2458 through 2480 (

pg 17

)

3206 (

pg 18

)

3301 through 6623 (

pg 18

)

8601 through 8602 (

pg 18

)

Processor Test

Memory Test

Keyboard Test

Parallel Printer Test

Video Test

Diskette Drive Test

Serial Test

Hard Drive Test

Video Test

Video Test

Video Test

Audio Test

DVD or CD Test

TouchPad Pointing Device Test





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103-xx

104-xx

Processor Test Error Codes

Error Code Description

101-xx

102-xx

CPU test failed

Coprocessor or Weitek Error


Replace the processor and retest.

1. Run the Configuration and Diagnostics

Utilities.

2. Replace the processor board and retest.

The following applies to error codes

103-xx through 114-01:

105-xx

106-xx

107-xx

108-xx

109-xx

110-xx

113-xx

114-01

200-xx

202-xx

203-xx

204-xx

211-xx

214-xx

215-xx

DMA page registers test failed

Interrupt controller master test failed

Port 61 error

Keyboard controller self-test failed

CMOS RAM test failed

CMOS interrupt test failed

CMOS clock test failed

Programmable timer load data test failed

Protected mode test failed

Speaker test failed

Memory machine ID test failed

Memory system ROM checksum failed

Write/Read test failed

Address test failed

Random pattern test failed

Noise test failed

Random address test failed

Replace the system board and retest.

1. Check system configuration.

2. Verify cable connections to speaker.

3. Replace the system board and retest.

The following steps apply to error codes

200-xx and 202-xx:

1. Flash the system ROM and retest.



203-xx through 215-xx:

1. Remove the memory module and retest.

2. Install a new memory module and retest.

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300-xx Failed ID Test

301-xx

302-xx

304-xx

Keyboard Test Error Codes

Failed Self-Test/Interface Test

Failed Individual Key Test

Failed Keyboard Repeat Test




1. Check the keyboard connection. If disconnected, turn off the computer and reconnect the keyboard.

2. Replace the keyboard and retest.



401-xx

402-xx

403-xx

Parallel Printer Test Error Codes

Printer failed or not connected

Failed Port Test

Printer pattern test failed




1. Connect the printer.

2. Check power to the printer.

3. Install the loop-back connector and retest.

4. Check port and IRQ configuration.






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602-xx

603-xx

604-xx

605-xx

606-xx

609-xx

610-xx

697-xx

698-xx

699-xx

Diskette Drive Test Error Codes


600-xx

601-xx

Diskette ID drive types test failed

Diskette format failed

Diskette read test failed

Diskette read-write, compare test failed

Diskette random read test failed

Diskette ID media failed

Diskette speed test failed

Diskette reset controller test failed

Diskette change line test

Diskette type error

Diskette drive speed not within limits

Diskette drive/media ID error




1. Replace the diskette media and retest.

2. Check and/or replace the diskette power and signal cables and retest.

3. Replace the diskette and retest.


1. Replace media.


Utilities.


1101-xx

Serial Test Error Codes

Serial port test failed


1. Check port configuration.


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1701-xx Hard drive format test failed

1702-xx

1703-xx

Hard drive read test failed

Hard drive read-write, compare test failed

1704-xx

1705-xx

1706-xx

1707-xx

Hard drive random seek test failed

Hard drive controller test failed

Hard drive ready test failed

1708-xx

Hard drive recalibration test failed

Hard drive format bad track test failed

1709-xx

1710-xx

1715-xx

1716-xx

1717-xx

1719-xx

1724-xx

1736-xx

Hard Drive Test Error Codes





Utilities and verify drive type.

2. Verify that all secondary drives have secondary drive capability.

3. Replace the hard drive and retest.


Hard drive reset controller test failed

Hard drive park head test failed

Hard drive head select test failed

Hard drive conditional format test failed

Hard drive ECC* test failed

Hard drive power mode test failed

Network preparation test failed

Drive monitoring test failed

*ECC = Error Correction Code





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Video Test Error Codes


501-xx

502-xx

Video controller test failed

Video memory test failed

503-xx

504-xx

505-xx

506-xx

507-xx

508-xx

509-xx

510-xx

511-xx

512-xx

514-xx

516-xx

Video attribute test failed

Video character set test failed

Video 80 x 25 mode 9 x 14 character cell test failed


Video 40 x 25 mode test failed

Video 320 x 200 mode color set 0 test failed



Video screen memory page test failed

Video gray scale test failed

Video white screen test failed

Video noise pattern test failed




1. Disconnect external monitor and test with internal LCD display.

2. Replace the display assembly and retest.


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2402-xx Video memory test failed

2403-xx

2404-xx

2405-xx

Video attribute test failed

Video character set test failed

2406-xx



2408-xx

2409-xx

2410-xx

2411-xx

2412-xx

2414-xx

2416-xx

2418-xx

Video Test Error Codes (Continued)





Utilities.






Video screen memory page test failed

Video gray scale test failed

Video white screen test failed

Video noise pattern test failed

ECG/VGC memory test failed





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Video Test Error Codes (Continued)


2419-xx

2421-xx

ECG/VGC ROM checksum test failed

ECG/VGC 640 x 200 graphics mode test failed

2422-xx

2423-xx

2424-xx

2425-xx

2431-xx

2432-xx

ECG/VGC 640 x 350 16 color set test failed

ECG/VGC 640 x 350 64 color set test failed

ECG/VGC monochrome text mode test failed

ECG/VGC monochrome graphics mode test failed

640 x 480 graphics test failure

320 x 200 graphics (256 color mode) test failure

2448-xx

2451-xx

2456-xx

2458-xx

2468-xx

2477-xx

2478-xx

2480-xx





Utilities.

2. Disconnect external monitor and test with internal LCD display.



Advanced VGA Controller test failed

132-column Advanced VGA test failed

Advanced VGA 256 Color test failed

Advanced VGA BitBLT test failed The following applies to error codes

Advanced VGA DAC test failed


Advanced VGA data path test failed


Advanced VGA BitBLT test failed

Advanced VGA LineDraw test failed

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Audio Test Error Codes


3206-xx Audio System Internal Error



TouchPad/Pointing Device Interface Test Error Codes


8601-xx

8602-xx

Mouse test failed

Interface test failed




1. Replace the TouchPad and retest.


DVD or CD Drive Test Error Codes


3301-xx

3305-xx

6600-xx

6605-xx

6608-xx

6623-xx


DVD or CD drive read test failed The following steps apply to error codes

DVD or CD drive seek test failed

ID test failed

Read test failed

Controller test failed

Random read test failed


1. Replace the DVD or CD and retest.

2. Verify that the speakers are connected.

3. Verify that drivers are loaded and properly installed.

4. Replace the DVD or CD drive and retest.






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Troubleshooting without Diagnostics

This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information on:

Audio

Battery

CD or DVD Drive

Diskette Drive

Display

Hard Drive

Hardware Installation

Memory

PC Card

Power

Printer

TouchPad

Keyboard/Numeric Keypad

Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the tables to avoid a misdiagnosis.

Å WARNING: To avoid a potential shock hazard during troubleshooting procedures, disconnect all power sources before removing the keyboard cover or the display bezel.

Before Replacing Parts

Verify that cables are connected properly to the suspected defective parts.

•

Run Computer Setup after connecting external devices.

•

Verify that all required device drivers are installed.

•

Verify that all required changes have been made to the CONFIG.SYS file.

•

Verify that all required changes have been made to the AUTOEXEC.BAT file.

•

Verify that all printer drivers have been installed for each application.

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Solving Minor Problems

Some minor problems and possible solutions are outlined in the following tables. If the problem appears related to a software application, check the documentation provided with the software.

Solving Audio Problems

Some common audio problems and solutions are listed in the following table.

Problem

Computer does not beep after the Power-

On Self-Test (POST).

Solving Audio Problems

Probable Cause

This is typical; it indicates successful completion of the

Power-On Self-Test (POST).

Solution

No action is required.

Solving Battery Pack/Gauge Problems

Some common causes and solutions for battery pack problems are listed in the following table. The "Solving Power Problems" section in this chapter may also be applicable.

Problem

Computer won’t turn on when battery pack is inserted and power cord is unplugged.

Solving Battery Pack/Gauge Problems

Probable Cause

Battery pack is discharged.

Solution(s)

•

Connect the computer to an external power source and charge the battery pack.

OR

•

Replace the battery pack with a fully charged battery pack.

Check the battery connectors on the system board to verify they are evenly spaced and that they are not bent or broken.





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Problem blinking.

Solving Battery Pack/Gauge Problems (Continued)

Notebook is beeping and battery icon is

Probable Cause

Battery charge is low.

Volume is turned down too low.

Solution

Immediately save any open file(s). Then complete one of the following:

•

Connect the Notebook to an external power source to charge the battery pack.

•

Turn off the Notebook or initiate

Hibernation until you can find another power source or charge the battery pack.

Adjust the volume.

Battery icon on the front of the unit blinks to indicate low-battery condition, but computer does not beep.

Battery icon doesn’t light and battery pack won’t fast charge.

Battery pack is already charged.

No action is necessary.

Battery pack was exposed to temperature extremes.

Battery pack is at end of its life.

RTC battery is dead.

Allow time for the battery pack to return to room temperature.

Replace the battery pack.

Replace the RTC battery .

You have to set the date and time every time you turn on the

Notebook.

Battery charge does not last as long as expected.

Battery is being exposed to high temperatures or extremely cold temperatures.

Keep the battery pack within the recommended temperature range for operation or storage.

•

Operating Range: 50°F to

104°F (10°C to 40°C)

•

Storage Range: -4°F to 86°F

(-20°C to 30°C)

Recharge the battery pack.

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Problem


Battery charge does not last as long as expected (Continued).

Battery pack is warm to the touch after charging.

Battery pack operating time is far less than the documented average operating time.

Probable Cause

Battery has partially self-discharged.

Power management is disabled.

An external device or PC Card is draining the battery.

Normal warming has occurred due to charging.

Power management is turned off or disabled.

Solution

Recharge the battery. Discharge the battery completely and then recharge it.

Set a power management level in

Computer Setup.

Turn off or disconnect external devices when not in use.

No action is required.

Enable power management in

Computer Setup and in Windows

Power Properties.

An external device or PC Card is draining the battery.

Turn off or disconnect external devices when not in use.





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Problem


Battery pack operating time is far less than the documented average operating time

(Continued).

Probable Cause

Battery pack has partially self-discharged.

Solution

Condition the battery pack by fully charging, fully discharging, then fully recharging it.

To maintain the charge, leave battery packs in the computer when it is connected to external power.

Battery pack is being exposed to high temperatures or extremely cold temperatures.

If the Notebook is disconnected from external power for more than two weeks, remove battery packs from the Notebook to reduce the discharge rate.

Keep the battery pack within the recommended temperature range for operation or storage.

•

Operating Range: 50°F to

104°F (10°C to 40°C)

•

Storage Range: -4°F to 86°F

(-20°C to 30°C)

Recharge the battery pack.

Solving CD and DVD Drive Problems

Some common causes and solutions for CD and DVD drive problems are listed in the following table.

Problem

CD or DVD drive cannot read a Compact

Disc or Digital Versatile

Disc.

Solving CD or DVD Drive Problems

Probable Cause

Disc is upside down or is improperly inserted in the CD or DVD drive.

Solution(s)

Open the loading tray, lay the compact disc in it (label side up), then close the tray.

CD is CD Plus or Pregap/

Track 0 type.

Cannot read these type CDs in

24X. Remove the CD.

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Solving Diskette Drive Problems

Some common causes and solutions for diskette drive problems are listed in the following table.

Problem

Diskette drive cannot write to a diskette.

Diskette drive cannot read a diskette.

(Continued)


Cannot boot from diskette.

Solving Diskette Drive Problems

Probable Cause

Diskette is write-protected.

Computer is writing to the wrong drive.

Not enough space is left on the diskette.

Drive error has occured.

Solution(s)

Disable the diskette’s write-protect feature or use a diskette that is not write-protected.

Check the drive letter in the path statement.

Use another diskette.

Diskette is not formatted.


Diskette has a bad sector.

Drive error has occurred.

Diskette is not formatted.

Run Computer Checkup from the

Compaq Diagnostics diskette.

Format the diskette. At the system prompt, enter: FORMAT A:

Use the type of diskette required by the drive.

Copy files to hard drive or another diskette. Reformat bad floppy.

Run Computer Checkup from the

Compaq Diagnostics diskette.

Format the diskette. At the system prompt, enter FORMAT A:

Bootable diskette is not in drive A.

Diskette Boot has incorrect setting in Computer Setup.

Put the bootable diskette in drive A.

Run Computer Setup and set diskette as first to boot.





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Solving Display Problems

This section lists some common causes and solutions for computer display and external monitor problems.

You can perform a monitor self-test on an external VGA color or monochrome monitor by disconnecting the monitor from the Notebook, then completing the following steps:

1. Turn off the monitor.

2. Turn off the Notebook.

3. Disconnect the monitor signal cable from the Notebook.

4. Turn on the monitor and allow it to warm up for one minute.

The display should be white. A narrow black border may also appear on the left and right sides of the display. Either of these displays indicates that the monitor is working properly.

Problem

Screen is dim.

Screen is blank.

Display is blank and the Suspend icon is flashing.

Internal display is blank and the screen on an external monitor displays information.

Solving Display Problems

Probable Cause

Control for brightness (if applicable) is not set properly.

Solution(s)

Adjust the Brightness of the display by using Fn+F7 or

Fn+F8.

Tilt display or move computer.

Computer screen is in direct light.

Screen save was initiated by

Power Management due to lack of user activity.

Display has overheated.

Press any key or touch the

TouchPad.

If the Notebook is in direct sunlight, move it and allow it to cool off.

System is in Suspend mode.

Press any key or touch the

TouchPad.

Display function was switched to the external monitor.

Use Fn+F3 to switch between

LCD or CRT.

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Problem

Internal display flashes or has garbled characters when

Notebook is connected to external monitor.

The light tubes on the edge of the display panel do not light up at all and the Power-On

Self-Test (POST) completes when the unit is powered up.**

Solving Display Problems (Continued)

Probable Cause

Using 1024 x 768 or higher resolution on external monitor, and have toggled back to internal display, which supports up to 800 x

600.

Improper backlight or display cable connections.

Solution

Restart the Notebook.

Replace the display assembly.

Defective inverter board.

Defective display cable.

Defective display panel.

Defective system board.







The light tubes on the edge of the display panel do not light up at all and Power-On Self-

Test (POST) does not complete when the unit is powered up.**

Backlight (brightness) cannot be adjusted with Fn+F7 or Fn+F8.

Improper display cable connections.




1. Reseat the display cable to the system board.

2. Replace the display assembly.




**This problem indicates that the backlight or its power circuitry has failed. If the backlight is not functioning, the POST result cannot be observed. Connect the unit to an external monitor before powering up the unit. If an external monitor is not available,verify that POST is complete by opening and closing the display, and listening for the single or double beep.





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Problem

The display panel has a continuous pattern across it (e.g.,

“jailbars” pattern), has a single color on it, or has garbled graphics across the entire panel. This failure is for patterns across the entire panel (not just on one section).

Solving Display Problems (Continued)

Probable Cause

Improper display cable connections

Solution(s)

Reseat the display cable to the following until the problem is solved:

1. System board

2. Display assembly




Defective display panel.





A single line, small group of lines, or block appears on the display panel. This failure occurs in only a section of the display panel.

Note: When you perform a "self-test" on an external VGA color or monochrome monitor, the screen should be white. A narrow black border may also appear on the left and right sides of the display. Either of these displays indicates that the monitor is working properly.

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Solving Hard Drive Problems

Some common causes and solutions for hard drive problems are listed in the following table.

Ä CAUTION: To prevent loss of information, always maintain an up-to-date backup of your hard drive at all times, in case of errors or failures.

Problem

Reading hard drive takes an unusually long time after restarting the

Notebook.

Hard drive error occurs.

Hard drive does not work.

Solving Hard Drive Problems

Probable Cause

System entered Hibernation due to low-battery condition and is now exiting from it.

Solution(s)

Give the system time to restore the previously saved data to its exact state before Hibernation.

Hard drive has bad sectors or has failed.

Hard drive is not seated properly.

Run Computer Checkup.

Turn off and unplug the Notebook, remove the battery pack, and remove and then reinstall the hard drive.

Solving Hardware Installation Problems

Some common causes and solutions for hardware installation problems are listed in the following table.

Problem

A new device is not recognized as part of the computer system.

Solving Hardware Installation Problems

Probable Cause

Cable(s) of new external device are loose or power cables are unplugged.

Power switch of new external device is not turned on.

Solution(s)

Ensure that all cables are properly and securely connected.

Turn off the Notebook, turn on the external device, then turn on the

Notebook to integrate the device with the computer system.

Device is not seated properly. Turn off the Notebook and reinsert the device.





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Solving Keyboard/Numeric Keypad Problems

Some common causes and solutions for keyboard/numeric keypad problems are listed in the following table.

Problem

Embedded numeric keypad on Notebook keyboard is disabled.

Embedded numeric

Solving Keyboard/Numeric Keypad Problems keypad is disabled and

Num Lock function is on.

Probable Cause

Num Lock function is not enabled.

External numeric keypad is connected to the Notebook.

Solution(s)

Press the Shift+NumLk keys to enable the Num Lock function and embedded numberic keypad. The

Num Lock light on the Notebook turns on.

Disconnect the external numeric keypad from the Notebook.

Solving Memory Problems

Some common causes and solutions for memory problems are listed in the following table.

Problem

Memory count during

Power-On Self-Test

(POST) is incorrect.

“Out of Memory” message is displayed on the screen or insufficient memory error occurs during operation.

Solving Memory Problems

Probable Cause

Optional memory expansion card is installed incorrectly, is incompatible with the computer, or is defective.

System ran out of memory for the application.

Solution(s)

Ensure that the optional memory expansion card is installed correctly.

Check the application documentation for memory requirements.

If necessary, install additional memory.

Too many TSR (terminateand-stay-resident) applications are running.

Remove from memory any TSR applications that you do not need.

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Solving PC Card Problems

The following table lists some common causes and solutions for PC Card problems.

Problem

When turned on, the computer does not beep when a PC Card is inserted.

Solving PC Card Problems

Probable Cause Solution(s)

Card is not inserted properly.

Ensure that the card is inserted in the correct orientation.

PC Card modem, fax, or network card does not work.

PC Card modem or fax card does not work.

PC Card beeps are disabled.

Speaker is turned off or volume is turned down.

PC Card drivers are not installed.

Card or card driver is not supported.

Double-click the PC Card icon in the Control Panel, click the Global

Settings tab, then enable PC

Card sound effects.

Press Volume buttons to turn the speaker on, then increase the volume.

Double-click the Add New

Hardware icon in the Control

Panel for installation instructions.

If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in

MS-DOS mode.

Contact a Compaq-authorized service provider for a list of PC

Cards tested sucessfully in

Compaq PC Card platforms.

Ensure that the card is inserted in the correct orientation.

Card is not fully inserted into the slot or is not inserted properly.

Telephone cord is not plugged in all the way.

Necessary drivers are not installed (turned on).

You are trying to access the card using the wrong COM port.

Check and secure telephone connection.

Install drivers.

See

Specifications to verify COM

port.





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Problem

PC Card modem or fax card does not work

(Continued).

Solving PC Card Problems (Continued)

Probable Cause

The card conflicts with a serial device.

Solution(s)

See

Specifications

to verify address.

Modem network PC

Card does not work.

Memory or storage card does not work.

The card is not supported.

Network driver is not installed or is not set up properly.

Telephone cord is not properly connected.

SRAM and flash memory cards require the memory card driver to be loaded

(turned on).

Flash memory cards require the Microsoft FlashFile System to be loaded.

Hard drives on flash mass storage cards require the PC

Card ATA driver to be loaded.

You are trying to access the hard drive card using the wrong drive letter.

The card is not supported.

Use supported cards only.

Install driver.

Verify telephone connection.

Install driver.

Double-click My Computer to verify the drive letter assigned to the card.

Contact a Compaq-authorized service provider for a list of PC

Cards tested successfully in

Compaq PC Card platforms.

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Solving Power Problems

Also see Solving Battery Pack/Gauge Problems

in this section.

Problem

Notebook will not turn on and the battery pack is not inserted.

Solving Power Problems

Probable Cause

Notebook is not connected to a power source.

Solution(s)

Insert battery or connect an external power source.

Power cords to the external power source are unplugged.

Ensure that power cords connecting the computer and the external power source are plugged in properly.

Replace AC adapter and restart.


Notebook turned off while it was left unattended and the power icon is off.

Power adapter is defective.

System board is defective.

System initiated Hibernation due to a critical low-battery condition.

System initiated Hibernation after a preset timeout.

Replace the battery pack with a fully charged battery pack or connect the Notebook to an external power source. Then turn on the Notebook.

Turn on the Notebook.





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Solving Printer Problems

If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation.

Solving Printer Problems

Problem Probable Cause

Printer will not turn on. The signal cable may not be connected properly, or the printer is unplugged.

Printer will not print.

Printer is not turned on or is offline.

The device drivers for the application are not installed.

Solution(s)

Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet.

Turn the printer on and set it to online.

Refer to the printer documentation to install the correct printer driver.

Connect the printer to the network.

Printer that is set up for a network is not connected to the network.

Printer cable is too long, unshielded, or defective.

Paper tray is empty.

Replace the cable.

Printer prints garbled information.

Correct printer drivers are not installed.

Cable is not connected properly.

Cable is defective.

Fill the paper tray with paper and set the printer to online.

Refer to the printer documentation to install the correct printer driver.

Ensure that the printer signal cable is properly connected to the

Notebook.

Replace the printer cable and retest.

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Solving TouchPad/Pointing Device Problems

The following table lists some common causes and solutions for TouchPad/pointing device problems.

Problem

TouchPad or mouse does not work.

External mouse does not work.

TouchPad or mouse does not work even though the device is enabled in Windows.

Solving TouchPad/Pointing Device Problems

Probable Cause

Incorrect or no device driver is installed.

The device driver is not installed in Windows.

Mouse is not securely connected or is connected to an incorrect external connector.

Mouse is not enabled.

Solution(s)

Install the device driver and add to the AUTOEXEC.BAT file or

CONFIG.SYS file.

Install the TouchPad/mouse driver in Windows.

Ensure that the mouse is securely connected to the appropriate external connector.

Enter MOUSE at the system prompt to activate the mouse device driver.

Add a line in the AUTOEXEC.BAT file to automatically activate the mouse driver each time the computer is turned on or restarted.

Reseat cable.

Cursor skips or moves abnormally when using the TouchPad.

Cable is not properly seated in TouchPad board.

Defective TouchPad board.


Device driver is not correctly installed in Windows.

The TouchPad needs to be cleaned.

Replace the TouchPad board.

Replace system board.

Install the appropriate device driver in Windows.

Clean the TouchPad with a cloth dampened with alcohol or an ammonia-based glass cleaner.

Wipe up liquid with a dry cloth.





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Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:

•

Product name

•

Product serial number

•

Purchase date

•

Conditions under which the problem occurred

•

Any error messages that have occurred

•

Hardware configuration

•

Type of printer connected

•

Hardware/software installed

•

Printed result of Computer Checkup (TEST)

•

Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.

Shipping Preparation

To ship the Notebook, complete the following steps:

1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored or in transit.

2. Turn off the Notebook and external devices.

3. Disconnect the external devices from their power sources, then from the Notebook.

Important: Ensure that there is no diskette in the diskette drive and that there are no

PC Cards in the PC slots.

4. Close the display and all exterior doors of the Notebook.

5. Pack the Notebook with sufficient packing material to protect it. Use the original packing box or similar packaging.

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Removal Sequence

This section explains the removal and replacement procedures for the 1700XL unit.

Serial Number Location

Report the unit’s serial number to Compaq when requesting information or ordering spare parts. The serial number is located underneath the Notebook as shown below.

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Electrostatic Discharge

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may work perfectly throughout a normal cycle and may not seem to be affected at all. However, although it may function normally for a while, it may be degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

Generating Static

The table below shows activities that generate static electricity and the associated electrostatic voltage level.

Typical Electrostatic Voltages

Activity

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPS from plastic tubes

Removing DIPS from vinyl trays

Removing DIPS from styrofoam

Relative Humidity

10% 40%

35,000 V 15,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

5,000 V

800 V

700 V

4,000 V

5,000 V

Removing bubble pack from PCBs 26,000 V 20,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V

Note: 700 Volts can degrade a product.

55%

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

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Service Considerations

Listed below are some of the considerations to consider during the assembly and disassembly of the Notebook.

Tool and Software Requirements

The following items are required to service the computer:

•

5mm nut drivers (for screwlocks and standoffs)

•

Small standard screwdriver

•

Small Phillips screwdriver

•

Diagnostics software

Screws

The screws used in the Notebook are not interchangeable. If an incorrect screw is used during the reassembly process, it can damage the unit. Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

Important: As each subassembly is removed from the Notebook, place it away from the work area to prevent damage.

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Cables and Connectors

Most cables used throughout the unit are ribbon cables. Cables must be handled with extreme care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

Cables

Use the following precautions when handling cables to avoid damage to the cable or the

Notebook:

•

Always handle cables by their connectors.

•

Avoid bending, twisting, or pulling on the cables.

•

Apply minimum required force when seating or unseating the cables from their connectors.

•

Place the cables carefully so that they cannot be caught or snagged by parts being removed or replaced.

•

Handle flex cables with extreme care; they can tear easily.

Ä CAUTION: When servicing these computers, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can cause severe damage to the unit.

The following illustrations show the proper placement for each cable:

•

ZIF Connectors

•

Speaker Assembly Cable

Connectors and Plastic Parts

Plastic parts can be damaged by the use of excessive force during disassembly and reassembly. When handling the plastic parts, use care. Apply pressure only at the points designated in the maintenance instructions.





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ZIF Connectors

The 1700LX Series Notebook uses zero insertion force (ZIF) connectors on the system board.

Ä CAUTION: A ZIF connector and its attached cable can be easily damaged. Handle only the connector slide when removing or replacing a cable. Never pull or twist on the cable while it is connected.

To remove a cable from a ZIF connector, lift both corners of the ZIF connector and simultaneously slide the cable out with constant light force.

Ä CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the Notebook.

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Speaker Assembly Cable

The cable position for the speaker assembly is shown below.

Ä CAUTION: When servicing the Notebook, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the Notebook.





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Preparing the Notebook for Disassembly

Before beginning Removal & Replacement Procedures

, complete the following steps:

1. Disconnect AC power and any external devices.

2. Remove the QuikDock ( pg 8

).

3. Remove the battery pack (

pg 9

).

Important: The battery pack should be removed before performing any internal maintenance on the Notebook.

Å WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq

Presario 1700 Series Portable Notebook into the battery compartment. Do not force the battery pack into the bay if insertion is difficult.

Ä CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a battery pack; this damages the pack, makes it unusable, and exposes potentially harmful battery components. No field-serviceable parts are located inside the battery pack.

Note: The Compaq Presario 1700 Series Portable Computers have several screws of various sizes that are not interchangeable. During disassembly, place screws in their correct location. During removal keep screws with their respective subassembly to make reassembly easy.

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Removal Procedures

QuikDock

To disconnect the QuikDock from the unit, complete the following steps:

1. Simultaneously press the release mechanisms on both ends of the QuikDock.

2. Lift the unit off the alignment pins and the QuikDock connector.

To reconnect the QuikDock to the unit, reverse steps 1 and 2.





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Battery

To remove the battery pack, complete the following steps:

1. Push the release latch at the bottom of the unit.

2. Pull the battery pack out.

To replace the battery pack, reverse steps 1 and 2.

Important: The battery pack should be removed before performing any internal maintenance on the Notebook.

Å WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq

Presario 1700 Series Portable Notebook into the battery compartment. Do not force the battery pack into the bay if insertion does not occur easily.

Ä CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a battery pack; this action damages the pack, makes it unusable, and exposes potentially harmful battery components. No field-serviceable parts are located inside the battery pack.

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Hard Drive

To remove the hard drive, complete the following steps:

1. Prepare the unit for disassembly ( pg 7

).

2. Turn the unit upside down.

3. Remove one screw from the bottom of the unit.

4. Pull the hard drive out.





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FutureBay ™

To remove the FutureBay, complete the following steps:


2. Push the release lever back.

3. Pull the FutureBay device out.

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LED Button Bezel

To remove the LED button bezel, complete the following steps:


).


3. Remove two screws from each side of the Port Replicator connector.

4. Gently pry the ends of the LED button bezel upwards.

5. Lift the bezel off.





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System Memory

To upgrade or replace the system memory, complete the following steps:


).


3. Remove one screw on the memory compartment door.

4. Open the memory compartment door , release the locks on each sides of the system memory, then remove the system memory.

To add memory modules, reverse steps 1 and 2 above.

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Keyboard

To remove the keyboard, complete the following steps:


).

2. Remove the LED button bezel ( pg 12 ).

3. Lift the top of the keyboard, fold it forward, then lay it on top of the TouchPad.





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Heatspreader

To remove the Heatspreader, complete the following steps:


).


3. Remove the keyboard (

pg 14

).

4. Remove four screws and lift out the Heatspreader.

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Heatsink Assembly (Fan Assembly)

To remove the Heatsink assembly, complete the following steps:


).



pg 14

).

4. Remove the Heatspreader ( pg 15

).

5. Lift up the right side of the Heatsink assembly , pull it to the right, then disconnect the two-pin connector .

Note: The Heatsink assembly in the Notebook may differ from the one shown in the illustration below.





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Processor

To remove the processor, complete the following steps:

1. Prepare the unit for disassembly( pg 7

).



pg 14

).


).

5. Remove the Heatsink assembly ( pg 16

).

6. Turn screw counter-clockwise (1/2 turn only), then lift the processor and remove it from the socket.

Ä CAUTION: If you turn the screw more than a half turn, you will damage the socket, making it necessary to replace the system board.

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To replace the processor, make sure that the processor’s pin 1 orientation is aligned with the lower-left corner of the socket. Turn screw clockwise (1/2 turn only).





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Keyboard Cable Connection

To remove the keyboard cable connection, complete the following steps:


).



pg 14

).


).


).

6. Gently pry open the ZIF connector right side, until you can lift no further.

by carefully lifting on the left side, then the

7. Grasp the cable and GENTLY pull up from connector.

Ä CAUTION: Lifting the cable with too much force might result in system board damage, making it necessary to replace the system board.

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Modem/NIC Combo Card

Preparing for Modem/NIC Combo Card Removal

Prepare the unit for disassembly ( pg 7

), and remove the following before removing the modem/NIC combo card:



pg 14

).


).


).

5. Remove the keyboard cable connection ( pg 19

).

Removing the Modem/NIC Combo Card

To remove the modem/NIC combo card, complete the following steps:

1. Gently pry open the ZIF connector right side, until you can lift no further.

by carefully lifting on the left side, then the

2. Grasp the cable and GENTLY pull up from connector.

Ä CAUTION: To prevent damage to the system board, do not pry and lift with excessive force. You may otherwise have to replace the system board.





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3. Pry latches on each side of the card outward.

4. Remove the two-pin connector on the left side of the card.

5. Grasp the upper-right hand corner of the Modem/NIC combo card, then lift it up and pull it out .

To replace the card, remove the pin connector, insert a new card, then reconnect the pin.

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Display Panel

Preparing for the Display Panel Removal


), and remove the following before removing the display panel:



pg 14

).


).


).

Removing the Display Panel

To remove the Display Panel, complete the following steps:

1. Close the Display Panel.

2. Remove each hinge cover by prying either side of the hinge cover up and lifting off.





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3. Remove the screw on top of each hinge and the cable stabilizer clip from the left-side hinge.

4. Remove two screws from the back of each hinge, then open the Display.

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5. Remove the back light cable by carefully lifting it from the socket.

6. Remove the Display cable by prying on the left and right sides of the cable connector until it is detached.





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7. Grasp the panel assembly and lift up to remove it.

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CPU Top Cover with TouchPad/Palmrest

Preparing for CPU Top Cover with TouchPad/Palmrest Removal


), and remove the following before removing the CPU

Top Cover with TouchPad/Palmrest:

1. Remove the hard drive ( pg 10

).

2. Remove the FutureBay ( pg 11

).



pg 14

).


).


).


).

8. Remove the Display Panel ( pg 22

).





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Removing the CPU Top Cover with TouchPad/Palmrest

To remove the CPU Top Cover with TouchPad/Palmrest, complete the following steps:


2. Remove seven screws from the underside of the unit.

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3. Turn the unit right-side up and remove four screws.

4. Unplug the

Zif Connector

for the TouchPad.

5. Lift and remove the CPU Top Cover with TouchPad/Palmrest.





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Sub IO Board

Preparing for Sub IO Board Removal

Prepare the unit for disassembly ( pg 7 ), and remove the following before removing the

Sub IO Board:


).

2. Remove FutureBay ( pg 11 ).



pg 14

).


).


).


).


).

9. Remove the CPU Top Cover with TouchPad/Palmrest ( pg 26

).

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Removing the Sub IO Board

To remove the Sub IO board, complete the following steps:

1. Remove two screws from the right hinge support bracket and lift the bracket up to remove it.





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2. Grasp the right-hand corner of the board and lift it up slightly.

3. Pull the board to the right until the IO connector is disconnected from the system board.

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System Board

Preparing for System Board Removal


), and remove the following before removing the system board:


).


).



pg 14

).


).


).


).


).

9. Remove the processor ( pg 17

).


).

11. Remove the modem or NIC combo card ( pg 20

).

12. Remove the Sub IO Board ( pg 29

).





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Removing the System Board

To remove the system board, complete the following steps:

1. Remove one screw by the CMOS Battery .

2. Remove two screws from the left hinge bracket and lift up to remove the bracket .

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3. Remove two screws on the hard drive frame, and lift the frame up to remove it.

4. Unplug the two speaker cables.





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5. Press the button on the side of the card-bus bezel to release the button. Press the button again to eject the card in the card-bus bezel. Remove the card.

6. Start lifting the board at the lower right corner , pry the frame slightly outward near the two audio jacks to release the jacks, then lift the system board out.

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Left and Right Speaker Assembly

To remove the left and right speaker assembly, prepare the unit for disassembly

(

pg 7

) and complete the following steps:


).


).



pg 14

).


).


).


).


).


).

10. Remove the two screws connecting the speaker assembly to the chassis.





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Parts Catalog

This section provides illustrations of the spare parts for Compaq Presario 1700XL Series

Notebooks, and identifies the spare part ordering number and availability status of each item.

Illustrated Parts

The following illustrations are typical of the spare parts provided with the Compaq Presario

1700XL Series Notebooks.

Units

Spare Part Items

1 Keyboard

2 Upper CPU Cover w/Palmrest and

Touchpad

3 Speakers

4 Li-ion Battery (not shown)

To order parts, refer to

Part

Numbers & Availability

later in this chapter.

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Boards


1 Modem or Modem/NIC Combo

2 Memory

3 Processor

4 IO Connector Board

5 System Board w/o Memory

6 RTC Battery


Part

Numbers & Availability


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Display Panel Assembly

Spare Part Item

12.1 Display Panel Assembly

13.3 Display Panel Assembly

14.1 Display Panel Assembly (shown)


Part

Numbers & Availability later in

this chapter.

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Mass Storage Devices


1 Hard Drive (6.0 - 32.0 GB)

2 Diskette Drive (1.44 MB)

3 DVD (6X or 8X)

4 CD-ROM Drive (24X) (not shown)

5 CD-RW Drive (8X/4X/24X)

(not shown)

6 LS-120 Drive (not shown)


Part


this chapter.





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Miscellaneous Hardware


1 Power Adapter

2 Port Replicator


Part


this chapter.

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Miscellaneous Hardware/Plastics Kit


1 Right Hinge

2 HDD Guide

3 Left Hinge

4 Modem Cable

5 SODIMM Door

6 Modem Cable w/Ferrite

7 Hinge Covers

8 Battery Cover

9 RJ45 Internal Modem Cable

FPC Guide on Left Side Hinge q Heatspreader w Base e Door I/O Port Rubber (not shown) r Keyboard Retainer Cover (not

shown)

?

Screw Kit, Misc. (not shown)

@ Rubber Foot (not shown)

A Fan/Heatsink (not shown)

B Blank Bay Case (not shown)


Part


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Part Numbers & Availability

This section is a comprehensive list of the parts associated with the 1700XL Series

Notebooks. It provides the part number, applicable model(s), and the availability of each item.

Build-to-Order Models

XL260 Model

Build-to-Order Items Part No.

Processor:

Pentium III 500 MHz (256) 198696-001

System Memory: 64 MB

Display: 13.3 in.

Optical Drive: DVD

Hard Drive: 6.0 GB

Battery: 3.2 Ahr Li-ion

198716-001

198699-001

198702-001

198706-001

191169-001

XL261 Models

Build-to-Order Items

Processor:

Pentium III 500 MHz (256)


System Memory:

64 MB

96 MB

Display:

13.3 in.

14.1 in.

Optical Drive: DVD

Hard Drive:

6.0 GB

12.0 GB


Part No.

198696-001

202357-001

198716-001

NA

198699-001

198700-001

198702-001

198706-001

198707-001

191169-001

To find additional parts available for these models, refer to the Alphabetical Spares Listing


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ERVICE

G

UIDE

1700XL S

ERIES

7 P

ARTS

C

ATALOG




XL374, XL375, XL376, XL377, and XL378

XL262 Model XL264 Models



Processor:

Pentium III 600 MHz (256) 198697-001


Processor:


198716-001 System Memory: 64 GB

Display: 14.1 in.

Optical Drive: DVD

Hard Drive: 6.0 GB


198700-001 Display: 13.3 in.

198702-001 Optical Drive: 24X

198706-001 Hard Drive: 6.0 GB

191169-001 Battery: 3.2 Ahr Li-ion

Part No.

198696-001

198716-001

198699-001

198701-001

198706-001

191169-001



Processor:

Pentium III 600 MHz (256) 198697-001


Display: 14.1 in.

Optical Drive: DVD

Hard Drive: 6.0 GB



Processor:


198716-001 System Memory: 64 MB

198700-001 Display: 13.3 in.


198706-001 Hard Drive: 6.0 GB


Part No.

210694-001

198716-001

198699-001

198701-001

198706-001

191169-001







XL374, XL375, XL376, XL377, and XL378



Processor:

Pentium III 600 MHz (256) 198697-001


Display: 14.1 in.

Optical Drive: 24X

Hard Drive: 12.0 GB



Processor:



198700-001 Display: 14.1 in.

198701-001 Optical Drive: DVD

198707-001 Hard Drive: 6.0 GB


Part No.

202357-001

209874-001

198700-001

198702-001

198706-001

191169-001



Processor:

Pentium III 600 MHz (256) 198697-001


Display: 14.1 in.

Optical Drive: DVD

Hard Drive: 10.0 GB



Processor:



198700-001 Display: 13.3 in.

198702-001 Optical Drive: 8X DVD

207665-001 Hard Drive: 15.0 GB


Part No.

207672-001

198716-001

198699-001

198702-001

221126-001

191169-001



P

RESARIO

N

OTEBOOK

M

AINTENANCE AND

S

ERVICE

G

UIDE

1700XL S

ERIES

9 P

ARTS

C

ATALOG




XL374, XL375, XL376, XL377, and XL378

XL362 Model


Processor:



Display: 14.1 in.

Optical Drive: DVD

Hard Drive: 15.0 GB


XL363

Part No.


207672-001

Processor:



198700-001 Display: 13.3 in.


221126-001 Hard Drive: 15.0 GB


Part No.

202357-001

198716-001

198699-001

198701-001

221126-001

191169-001

XL364 Models


Processor:



System Memory:

64 MB

128 MB

Display:

13.3 in.

14.1 in.

Optical Drive:

8X DVD

24X

CD-RW

Hard Drive:

10.0 GB

20.0 GB


Part No.

202357-001

207673-001

198716-001

209874-001

198699-001

198700-001

198702-001

198701-001

198703-001

207665-001

207666-001

191169-001

XL365 Model


Processor:

Pentium III 700 MHz (256) 207672-001


Display: 14.1 in.

Optical Drive: DVD

Hard Drive: 15.0 GB

209874-001

198700-001

198702-001

221126-001

Battery: 3.2 Ahr Li-ion 191169-001







XL374, XL375, XL376, XL377, and XL378

XL366 Models


Processor:



Display: 13.3 in.

Optical Drive: 24X

Hard Drive: 10.0 GB


Part No.

198697-001

198716-001

198699-001

198701-001

207665-001

191169-001

XL367 Model


Processor:

Celeron 600 MHz (128)


Display: 14.1 in.

Optical Drive: 24X

Hard Drive: 15.0 GB


Part No.

198695-001

198716-001

198700-001

198701-001

221126-001

191169-001

XL368 Models


Processor:



Display: 14.1 in.

Optical Drive: 8X DVD

Hard Drive: 15.0 GB


Part No.

198697-001

198716-001

198700-001

198702-001

221126-001

191169-001

XL369 Model


Processor:



Display: 13.3 in.

Optical Drive: CD-RW

Hard Drive: 10.0 GB


Part No.

207670-001

198716-001

198699-001

198703-001

207665-001

191169-001



P

RESARIO

N

OTEBOOK

M

AINTENANCE AND

S

ERVICE

G

UIDE

1700XL S

ERIES

11 P

ARTS

C

ATALOG




XL374, XL375, XL376, XL377, and XL378

XL370 Models


Processor:



Display: 14.1 in.


Hard Drive: 10.0 GB


Part No.

202357-001

198695-001

198700-001

198702-001

207665-001

191169-001

XL371 Model


Processor:

Pentium III 750 MHz (128) 207673-001

System Memory: 128 MB 209874-001

Display: 14.1 in.


Hard Drive: 20.0 GB


198700-001

198702-001

207666-001

191169-001

XL372 Models


Processor:



Display: 13.3 in.


Hard Drive: 10.0 GB


Part No.

202357-001

198716-001

198699-001

198703-001

207665-001

191169-001

XL373 Model


Processor:

Pentium III 750 MHz (128) 207673-001


Display: 14.1 in.

Optical Drive: DVD

Hard Drive: 20.0 GB


198716-001

198700-001

198702-001

207666-001

191169-001







XL374, XL375, XL376, XL377, and XL378



Processor:

Pentium III 700 MHz (256) 207672-001


Display: 14.1 in.


Hard Drive: 15.0 GB



Processor:



198700-001 Display: 14.1 in.


221126-001 Hard Drive: 20.0 GB


Part No.

207673-001

198695-001

198700-001

198702-001

207666-001

191169-001



Processor:

Pentium III 750 MHz (256) 207673-001


Display: 14.1 in.


Hard Drive: 20.0 GB



Processor:



198700-001 Display: 14.1 in.


207666-001 Hard Drive: 20.0 GB


Part No.

207672-001

198716-001

198700-001

198702-001

207666-001

191169-001



P

RESARIO

N

OTEBOOK

M

AINTENANCE AND

S

ERVICE

G

UIDE

1700XL S

ERIES

13 P

ARTS

C

ATALOG




XL374, XL375, XL376, XL377, and XL378

XL378 Model


Processor:



Display: 13.3 in.

Optical Drive: DVD

Hard Drive: 10.0 GB


XLTBD Model

Part No.


207671-001

Processor:



198699-001 Display: 14.1 in.


207665-001 Hard Drive: 10.0 GB


Part No.

207672-001

198695-001

198700-001

198702-001

207665-001

191169-001



Documentation and Software


Beyond Setup Guide

Built for You Letter

Microsoft Word2000 CD Kit

Options Catalog

Compaq WinME Operating System Guide Owner Registration Card-Win2K

Compaq.Net Rebate Card Personal Audio Player Card

Corel Word Perfect Office 2000 CD Kit

DVD/ROM Driver Card

Easy Setup Poster

Emergency Recovery CD Kit

Quick Restore Recovery CD Kit

Return Kit

Safety & Comfort Guide

Warranty

Microsoft Office 2000 Professional CD Kit Win2000 Driver CD Kit

Microsoft WinME Manual Kit





XL374, XL375, XL376, XL377, and XL378

Alphabetical Spares Listing

In this section, all spare parts associated with the 1700XL models are listed alphabetically by name.

A B C

D E

F G H I

J

K

L M

N O P

Q R S T U V W X Y Z

Spare Part Description Spare P/N

AC Adapter (60 W 2-Wire)

AC Adapter (60 W 3-Wire)

AC Power Cord (AU 3-Wire)

AC Power Cord (AU 2-Wire)

AC Power Cord (CH 3-Wire)

AC Power Cord (CH 2-Wire)

AC Power Cord (INT’L 3-Wire)

AC Power Cord (INT’L 2-Wire)

AC Power Cord (IT 3-Wire)

AC Power Cord (JP 3-Wire)

AC Power Cord (KR 3-Wire)

AC Power Cord (SE 3-Wire)

AC Power Cord (SW 2-Wire)

AC Power Cord (SW 3-Wire)

AC Power Cord (UK 2-Wire)

AC Power Cord (UK 3-Wire)

AC Power Cord (US 3-Wire)

AC Power Cord (TW 3-Wire)

174120-001

198723-AB1

Base 198691-001

Battery Pack (3.2 Ahr, Li-ION) 191169-001

Battery Pack (3.6 Ahr, Li-ION)

Beyond Setup Guide

Blank Bay Case

Built for You Letter

CD-ROM Drive 24X

198709-001

183237-002

212284-001

387076-003

198701-001

198713-001

198714-001

198723-011

174120-011

198723-AA1

174120-AA1

198723-B31

174120-002

198723-061

198723-291

198723-AD1

198723-101

174120-115

198723-BG1

174120-031

198723-031

Applicable Models Availability

All

All

All

All

All, CTO

All

All

All after 9/25/00

All

CTO

CTO

CTO

CTO

CTO

All

All

All

All

CTO

All

All

CTO

264, 266, 364, 366,

367, CTO after 9/25/00 after 9/25/00 after 9/25/00 after 9/25/00 after 9/25/00 after 9/25/00 after 9/17/00 after 9/3/00 after 9/25/00 after 9/17/00

P

RESARIO

N

OTEBOOK

M

AINTENANCE AND

S

ERVICE

G

UIDE

1700XL S

ERIES

15 P

ARTS

C

ATALOG




XL374, XL375, XL376, XL377, and XL378

Spare Part Description

CD-ROM, 24X DMA

CD-RW Drive (8X/24X)

CD-ROM, CD-RW

Compaq WinME Operating System

Guide

Compaq.Net Rebate Card

Corel Word Perfect Office 2000

CD Kit

CPU Cover w/Power Switch

Diskette Drive (1.44 MB)

Display Panel (12.1 in. SVGA)

Display Panel (13.3 in.)

Spare P/N

221761-001

198703-001

198703-001

181272-001

210619-002

154906-001

198692-001

198704-001

198698-001

198699-001


CTO

369, 372, 364, CTO

369, 372, 364, CTO

All after 9/25/00 after 1/14/01 until 1/7/01

CTO

All after 9/25/00 after 9/17/00 after 9/3/00 after 9/3/00

Display Panel (14.1)

DVD/CD-RW Combo Drive

DVD Drive (8X)

DVD/ROM Driver Card, RTF

Easy Setup Poster

198700-001

NA

198702-001

201706-003

183237-002

All

All, CTO

CTO

260, 264, 266, 361,

364, 366, 367, 369,

372, CTO

261, 262, 265, 274,

275, 360, 362, 364,

365, 367, 368, 370,

371, 374, 375, CTO

CTO

CTO

All

All after 9/3/00 after 1/14/00 after 9/25/00





XL374, XL375, XL376, XL377, and XL378


Emergency Recovery CD

Fan/Heatsink

Fan w/TouchPad

Hard Drive (6.0 GB)

Spare P/N

(US/PR)

169298-001

(MEX) 169298-161

(APD) 169298-371

(PRC) 169298-AA1

(KOR) 169298-AD1

(AUS) 169298-371

(JP) 169298-291

(UK) 169298-031

(FR) 169298-051

(IT)169298-061

(BEL) 169298-AK1

198712-001

219810-001

198706-001


All after 9/17/00

Hard Drive (10.0 GB)




Hard Drive (32.0 GB 5400 RPM)

Heat Sink (Heatspreader)

IO Connector Board

Keyboard (US)

207665-001

221126-001

207666-001

207667-001

207668-001

198712-001

198690-001

198719-001

All

All

260, 262, 264, 265,

266, 275, CTO

261,266,274, 366,

364, 369, 372, 360,

370, CTO

374, 361, 362, 367,

368, 365, CTO

364, 371, 375, CTO

CTO

CTO

All

All

260, 261, 262, 264,

265, 275, 360, 375 after 9/17/00 after 9/17/00 after 9/17/00 not available after 10/15/00 after 9/25/00

Keyboard (UK)

Keyboard (INT’L)

Keyboard (TW)

Keyboard (LA)

198719-031

198719-B31

198719-AB1

198719-161

261, 264

261

266, 274

P

RESARIO

N

OTEBOOK

M

AINTENANCE AND

S

ERVICE

G

UIDE

1700XL S

ERIES

17 P

ARTS

C

ATALOG




XL374, XL375, XL376, XL377, and XL378

Spare Part Description Spare P/N Applicable Models Availability

Keyboard (KR)

Keyboard (KR)

Keyboard (JP)

Keyboard (BE)

Keyboard (DK)

Keyboard (FC)

Keyboard (GR)

Keyboard (IT)

Keyboard (NO)

Keyboard (SE)

Keyboard (SW)

198719-AD1

221894-AD1

198719-291

198719-181

198719-081

198719-121

198719-041

198719-061

198719-091

198719-101

198719-111

261, 264

Keyboard (FR)

Keyboard (NL)

Keyboard (TH)

198719-051

198719-331

198719-281

LS-120 Drive (FutureBay) 198705-001 CTO after 10/15/00

Manuals:

Beyond Setup Guide ,

Safety and Comfort Guide

, Compaq WinME Operating System

Guide

Memory (32 MB) 207678-001 CTO after 9/25/00

Memory (64 MB)

Memory (128 MB)

198716-001

209874-001

All

362, 364, 365, 370,

371, 374, 375, CTO

CTO

CTO after 9/3/00 after 9/3/00 after 9/3/00 after 9/25/00

Memory (256 MB)

Microsoft Office 2000 Professional

CD Kit

Microsoft Office 2000 SBE CD Kit

Microsoft Word 2000 CD Kit

207676-001

NA

NA

147234-001

Microsoft Millennium Guide 180309-001

Miscellaneous Hardware/Plastics Kit 198693-001

Miscellaneous Screw Kit 198711-001

CTO

All

All

All

All after 9/25/00

Modem 56K Mini 3 INTL, EMEA

Modem 56K Mini 3 INTL, AUS/NZ

Modem 56K Mini 3 US, APD, LA,

Canada

198720-B31

198720-011

198720-001





XL374, XL375, XL376, XL377, and XL378


Modem 56K/NIC Combo, US

Modem 56K Mini PCI 3III AU

Modem 56K Mini PCI 3III

Modem 56K Mini PCI 3III EU

Spare P/N

198721-001

221127-011

221127-001

221127-021


366, 374

360

362, 375, 370

361, 364, 369, 372,

371, 365

Mouse, CPQ USB

Options Catalog

Owner Registration Card—Win2K

Palmrest Cover w/TouchPad

Personal Audio Player Card

Port Replicator, See

QuikDock

Processor (550 MHz PIII 256K)

Processor (600 MHz Celeron 128K)


166299-003

141572-005

198692-001

216792-001

198694-001

198695-001

198697-001

All

CTO

All

All after 9/25/00 after 9/17/00 after 9/17/00 until 1/7/01








207670-001

202357-001

207672-001

207671-001

207673-001

207674-001

207675-001

266

274, 367, CTO

262, 264, 265, 266,

274, 360, 368, 366,

CTO

369

261, 275, 364, 370,

372

361, 362, 365, 367,

374, CTO

378

369, 364, 371, 375,

CTO

CTO

CTO after 9/17/00 after 9/17/00 after 9/17/00 until 1/7/01 after 9/24/00 after 9/24/00

P

RESARIO

N

OTEBOOK

M

AINTENANCE AND

S

ERVICE

G

UIDE

1700XL S

ERIES

19 P

ARTS

C

ATALOG




XL374, XL375, XL376, XL377, and XL378


Quick Restore CD 1

QuikDock (Port Replicator)

RTC Battery

Recovery CD Kit

Safety and Comfort Guide

Speakers

Sub Board

System Board w/o Memory

System IO Board w/o Memory

Warranty

WinME Operating System Guide

Win2k Driver CD Kit

Spare P/N

(US/PR)

169298-001

(MEX) 169298-161

(APD) 169298-371

(PRC) 169298-AA1

(KOR) 169298-AD1

(AUS) 169298-371

(JP) 169298-291

(UK) 169298-031

(FR) 169298-051

(IT)169298-061

(BEL) 169298-AK1

198717-001

198718-001

157296-003

191432-001

198710-001

198690-001

198689-001

219809-001

170835-004

181272-001

191298-003


All

All

All

All

All

All

All

260, 261, 262, 264,

265, 266, 274, 275

360, 361, 362, 364,

365, 366, 367, 368,

369, 370, 371, 372,

374, 375,

All

All

CTO after 9/25/00

To see illustrations of each part, and a list of items contained in each miscellaneous parts

kit, refer to Illustrated Parts

earlier in this chapter.


HP Presario 1700 - Notebook PC Specifications

Welcome to the Maintenance & Service Guide (MSG)

Using this Guide

Before You Begin

Notice

Preface

Product Description

Models and Features

Front of Unit

Internet Zone Buttons and Lights

Front Bezel Components

Right-Side Components with CD, DVD, or CD-RW Installed

Right-Side Components with Diskette or SuperDisk Drive Installed

Left-Side Components

Underneath the Unit

Rear Connectors

QuikDock Components

QuikDock Connectors

Specifications

Physical and Environmental

System Interrupts

System DMA

System I/O Address

System Memory Catalog

Display Information

Battery Pack

Diskette Drive

Hard Drive

CD/DVD/CD-RW Drive

Pin Assignments

Parallel Connector

SVGA Connector

Universal Serial Bus Connector

External VGA Monitor Connector

Modem Connector

Port Replicator Connector

LAN Connector

Battery and Power Management

Power Modes

Servicing the Notebook – Full Off Mode

Rebooting After a Lockup

Recovering From a Loss of Electrical Power

Increasing Battery Pack Operating Time

Conditioning a Battery Pack

Disposing of a Used Battery Pack

Troubleshooting

Preliminary Steps

Clearing the Power-On Password

Power-On Self–Test (POST)

Compaq Diagnostics

Computer Checkup (TEST)

View System Information (INSPECT)

Diagnostic Error Codes

Troubleshooting without Diagnostics

Before Replacing Parts

Solving Minor Problems

Solving Hard Drive Problems

Solving Hardware Installation Problems

Solving Keyboard/Numeric Keypad Problems

Solving Memory Problems

Solving PC Card Problems

Solving Power Problems

Solving Printer Problems

Solving TouchPad/Pointing Device Problems

Contacting Compaq Support

Removal Sequence

Serial Number Location

Electrostatic Discharge

Service Considerations

Cables and Connectors

Preparing the Notebook for Disassembly

Removal Procedures

Parts Catalog

Illustrated Parts

Miscellaneous Hardware

Part Numbers & Availability

Related manuals

Compaq

Presario 17XL - Notebook PC

HP