Promise Technology FastTrak TX2200 User manual

F AST T RAK

TX2200 / TX4200

U

SER

M

ANUAL

Version 1.4

FastTrak TX2200 / TX4200 User Manual

Copyright

© 2004 Promise Technology, Inc. All Rights Reserved.

Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology.

Trademarks

Promise, and the Promise logo are registered in U.S. Patent and Trademark

Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

Important data protection information

You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product.

Notice

Although Promise Technology has attempted to ensure the accuracy of the content of this manual, it is possible that this document may contain technical inaccuracies, typographical, or other errors. Promise Technology assumes no liability for any error in this publication, and for damages, whether direct, indirect, incidental, consequential or otherwise, that may result from such error, including, but not limited to loss of data or profits.

Promise Technology provides this publication “as is” without warranty of any kind, either express or implied, including, but not limited to implied warranties of merchantability or fitness for a particular purpose.

The published information in the manual is subject to change without notice.

Promise Technology reserves the right to make changes in the product design, layout, and driver revisions without notification to its users.

This version of the User Manual supersedes all previous versions.

Recommendations

The appearance in this manual of products made by other companies, including, but not limited to software, servers and disk drives, is for the purpose of illustration and explanation only. Promise Technology does not recommend, endorse, prefer or support any product made by another manufacturer.

ii

Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Promise Array Management (PAM) Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Unpack Your FastTrak Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Install the FastTrak Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Install the Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Create Your Logical Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Performance Logical Disk (Array) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Security Logical Disk (Array) with New Drives . . . . . . . . . . . . . . . . . . . . . . 13

Security Logical Disk (Array) with an Existing Data Drive . . . . . . . . . . . . . . 14

Security Logical Disk (Array) with Quick Initialization . . . . . . . . . . . . . . . . . 16

Chapter 3: FastBuild™ Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . 19

Viewing the FastTrak BIOS Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Navigate the FastBuild Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Create Logical Disks Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Optimize Array (Logical Disk) for . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Create Multiple Logical Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

View/Change Drive Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Change Between Spare and JBOD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Create Logical Disks Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Logical Disk Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Create a RAID 0 Logical Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Create a RAID 1 Logical Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Add Fault Tolerance to Existing Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Delete a Logical Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Rebuild a Mirrored Logical Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Chapter 4: Install Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Windows Server 2003

New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Existing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Confirm Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Windows XP




iii

Fast Trak TX2200 / TX4200 User Manual

Windows 2000




Chapter 5: RAID Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

FastTrak Serial ATA RAID Controller Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Logical Disk Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

RAID Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Chapter 6: Troubleshooting & Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Motherboard Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

System CMOS Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Drive-Related Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Operating System-Related Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Performance Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Chapter 7: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Return Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Appendix A: Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

iv

Chapter 1: Introduction

• About This Manual, below

•

Overview, page 2

•

FastTrak TX Series, page 2

•

Promise Array Management (PAM), page 3

•

Key Features and Benefits, page 3

•

Specifications, page 5

Thank you for purchasing Promise Technology’s FastTrak TX2200 or TX4200

RAID Controller card.

About This Manual

This User Manual describes how to setup, use and maintain the FastTrak

TX2200 or TX4200 RAID Controller cards.

In this manual, the terms array, logical drive and logical disk refer to the same thing, one or more disk drives combined logically such that a PC’s operating system sees them as one single disk drive.

Also included are four levels of notices:

Note

A Note provides helpful information such as hints or alternative ways of doing a task.

Important

An Important calls attention to an essential step or point required to complete a task. Important items include things often missed.

Caution

A Caution informs you of possible equipment damage or loss of data and how to avoid them.

Warning

A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them.

1


Overview

The PC which you are using either already contains FastTrak TX2200 or TX4200

RAID Controller card installed by a third-party or you have acquired a FastTrak

TX2200 or TX4200 retail product for your existing PC and plan to install the card yourself.

• For PC owners wishing to install their TX2200 or TX4200 RAID Controller card, go to Chapter 2: Installation on page 5.

• For PCs with a FastTrak TX2200 or TX4200 RAID Controller card already installed, and you are experiencing any difficulties with the disk drives being recognized by the card, go to Chapter 6: Troubleshooting on page 51.

• If your operating system has crashed for some reason or you have downloaded updated drivers from the Promise website (www.promise.com), you may wish to reinstall software drivers for the FastTrak TX2200 or

TX4200 RAID controller card. See Chapter 4: Installing Drivers on page 33.

FastTrak TX Series

Promise originally designed the FastTrak TX2200 and TX4200 as a costeffective, high performance RAID controller cards that add performance and/or reliability to PC desktops and/or servers using Serial ATA drives.

FastTrak TX2200 has two independent data channels to support a maximum of two Serial ATA drives and supports:

• Stripe (RAID 0) – Identical drives can read and write data in parallel to increase performance.

• Mirror (RAID 1) – Mirror increases read performance through load balancing and elevator sorting while creating a complete backup of your files.

FastTrak TX4200 has two independent data channels to support a maximum of two Serial ATA drives and supports:

• Stripe (RAID 0) – Identical drives can read and write data in parallel to increase performance.

• Mirror (RAID 1) – Mirror increases read performance through load balancing and elevator sorting while creating a complete backup of your files.

• Mirror / Stripe (RAID 10) – Combining mirror with stripe offers both high read/ write performance and fault tolerance

A FastTrak TX2200 or TX4200 striped logical disk can double the sustained data transfer rate of Serial ATA drives.

FastTrak TX2200 and TX4200 offer fault tolerant, data redundancy for entry-level network file servers or simply for desktop PC users wanting to continually protect valuable data on their PC.

2

Chapter 1: Introduction

Should a drive that is part of a mirrored logical disk fail, FastTrak TX2200 and

TX4200 use the mirrored drive (which contains identical data) to assume all data handling. When a new replacement drive is later installed, FastTrak TX2200 and

TX4200 rebuild data to the new drive from the mirrored drive to restore fault tolerance.

FastTrak TX2200 and TX4200 bootable BIOS supports individual drives larger than 137 GB. With FAT32 and NTFS partitioning, the logical disk can be addressed as one large single volume.

Promise Array Management (PAM) Software

The Promise Array Management (PAM) software offers local management and monitoring of FastTrak logical disks. Windows-based GUI provides email notification of all major events/alarms, memory cache management, logging for

Windows servers, logical disk maintenance, rebuild, and access to all components in logical disk (server, controller, data channels, individual drives, and enclosure). For information on using PAM, refer to the PAM User Manual, which is included on the CD that came with your FastTrak TX2200 and TX4200.

Or download it from the Promise website.

Key Features and Benefits

The following information offers an overview of the major features of your new

Promise FastTrak TX2200 and TX4200.

Features

Supports 66MHz PCI bus motherboards (automatically backward compatible with

33MHz PCI slots)

Supports: data stripe (RAID 0), mirror

(RAID 1), and mirror/stripe

(RAID 10)

RAID 10 on 4200 only

Supports Serial ATA

Specification 1.0

Independent data channels for Serial ATA drives

Advanced Hardware Design

Benefits

Allows maximum data transfers of up to 266MB per second (133 MB/s in 33 MHz slot) over the bus to dramatically reduce the time to save and retrieve large files.

Provides dramatic increase in drive performance and/or fault tolerant options. Offers performance customization and data rebuilds from the BIOS menu.

Burst data transfer rates up to 150MB/sec from

Serial ATA drives to boost overall system performance.

Drives can multiply their data transfer performance when striped together and each drive uses a separate data channel.

3


Utilizes FastBuild™ automenu from the FastTrak onboard

BIOS

Advanced Hardware Design

Features

PCI Plug-n-Play, PCI Interrupt sharing and coexists with motherboard IDE and SCSI controllers

Easy to install; supports up to 4 Serial ATA drives on the FastTrak RAID Controller card while still supporting 4 devices on motherboard

ATA controller.

Benefits

Supports multiple logical disks TX2200 supports up to 2 logical disks, TX4200 supports up to 4 logical disks.

Supports online logical disk expansion

Supports online logical disk conversion

Supports Hot Spare drive

Add disk drives to the logical disk without affecting data availability.

Change RAID level without affecting data availability.

Uses any free disk to replace a failing disk in a logical disk automatically.

Has “Auto Setup” option for quick and easy logical disk builds

Displays status and error checking messages during bootup

Supports S.M.A.R.T. monitoring and reporting

Employs the latest Promise

PCI Serial ATA ASIC technology

Mirror supports automatic background rebuilds

DOS based flash upgrade of

BIOS and Firmware

Gigabyte Rounding

System reboot not required after create, delete, migrate or expand logical disk

Notifies user of possible errors and allows for recovery of mirrored drive logical disks directly from FastBuild™.

Polls status every 15 minutes, reports through

PAM and Linux CLI.

Fully supports Serial ATA specifications with 150

MB/sec timing and CRC error-checking at high speeds.

Fault tolerance can be restored automatically without rebooting.

Verifies proper file, option to backup existing file.

Download files from Promise website

Allows easier interchangeability among disk drive vendors

System boot process continues without restarting.

4

Chapter 1: Introduction

Features

Complies with PCI v2.3 Local

Bus standard

Complies with SATA

Specification 1.0

Complies with SATA II

Specification 1.0 – Extensions to Serial ATA 1.0

Compliant with PCI Bus

Master standard. PCI Bus

Master support

Tested compatibility to coexist with motherboards that have integrated IDE controllers

Compatible with all major

SATA generation 1 and SATA generation 2, phase 1 disk drives

Features LBA support

Supports BIOS Boot

Specification

Compatible with Promise

SuperSwap enclosures

Compatibility

Benefits

Provides highest level of hardware compatibility.

Provides full compatibility with first generation

Serial ATA hard drives.

Provides enclosure and drive monitoring compatibility.

Provides 32-bit I/O and, Bus Master, and Ultra

ATA performance for optimal system performance.

Improves system performance and minimizes system conflicts for new and existing installations.

Promise performs verification testing with major drive manufacturers and development partners.

Supports drives greater than 137 GB capacity.

All logical disks attached to the FastTrak card appear in the BBS-compliant motherboards

BIOS boot list.

Provides enclosure management including fan, temperature and voltages.

Specifications

• Low-profile printed circuit board

• PCI Slot 33MHz or 66MHz

• Controller card dimensions

TX2200 (HWD): 2.25 x 4.69 x 0.33 inches (57 x 119 x 8 mm)

TX4200 (HWD): 2.25 x 6.28 x 0.33 inches (57 x 160 x 8 mm)

• Operating temperatures: 32 ° to 110 ° F (0 ° C to 45 ° C)

• Operating himidity: 5% to 85% non-condensing

5


6

Chapter 2: Installation

• Unpack Your FastTrak Card (below)

•

Install the FastTrak Card (page 8)

•

Install the Disk Drives (page 9)

•

Create Your Logical Disk (page 11)

•

Performance (page 12)

•

Security with New Drives (page 13)

•

Security with Existing Drives (page 14)

•

Security with Quick Initialization (page 16)

This Chapter is designed to quickly get your FastTrak TX2200 or 4200 Serial ATA

RAID Controller card up and running using the default settings, which will be optimal for most users.

If you wish to modify any of the default settings, please refer to Chapter 3:

FastBuild™ Configuration Utility on page 19.

Unpack Your FastTrak Card

When you receive the FastTrak Serial ATA RAID card, the package should contain the items listed below:

• FastTrak TX2200 or TX4200 Serial ATA RAID Controller card

• Quick Start Guide

• FastTrak TX series driver diskette with Windows drivers

• 0.65 m (26 inch) Serial ATA data cables, two for TX2200, four for TX4200

• Y power splitter cable, one for TX2200, two for TX4200

• CD with Promise Array Management (PAM) software, PAM User Manual and

FastTrak TX2200 / TX4200 User Manual

If ANY of the contents are missing or appear to be damaged, please contact your dealer or distributor immediately.

Warning

Before installing the adapter into an existing system, backup any important or useful data. Failure to follow this accepted PC practice could result in data loss.

7


Warning

The FastTrak TX2200 and TX4200 Serial ATA RAID Controller cards, like other parts of your system, are subject to damage by static electricity. Be sure that you're properly grounded (Promise recommends that you wear an anti-static strap or touch a grounded object) and that you unplug your system before installing FastTrak.

Install the FastTrak Card

The FastTrak TX2200 or TX4200 Serial ATA RAID card fits into any available PCI slot on your PC's motherboard (below):

• 32-bit PCI slot (must be PCI 2.2 or 2.3 compliant)

• The 32-bit portion of a 64-bit PCI slot

Attaching screw

System frame

Bracket

FastTrak card

Motherboard

1.

Remove the cover of your system.

8

PCI slots

Chapter 2: Installation

2.

Remove the inside slot cover of an available 32-bit PCI slot on the motherboard.Install the FastTrak Serial ATA RAID card into the open PCI slot. Secure the bracket to the system's frame.

3.

Attach your system case's 2- or 4-pin LED cable to the LED connector on the

FastTrak card (see Install the Disk Drives, below).

4.

Fasten the controller card bracket to the system case.

Install the Disk Drives

Important

If you wish to include your current bootable Serial ATA drive using the Windows 2000, XP or Server 2003 operating system as part of a bootable Mirrored (RAID 1) logical disk on your FastTrak card, do NOT connect the disk drive to the FastTrak yet.

You MUST install the Windows 2000, XP or Server 2003 driver software first onto this drive while it is still attached to your existing disk drive controller.

The FastTrak TX2200 card supports up to two Serial ATA drives while the

TX4200 card supports up to four. For optimal performance, install Serial ATA drives of the same model and capacity. The drives' matched performance allows the logical disk to function better as a single drive.

If you are using stripe (RAID 0) for performance, use up to four new drives. If using mirror (RAID 1) for protection, you can use two new drives OR use an existing drive and a new drive (the new drive must be the same size or larger than the existing drive).

1.

Install the disk drives into the drive bays of your system.

2.

Attach the power cables to the disk drives..

Caution

Use of removable disk drive enclosures other than Promise

Technology's SuperSwap is not supported and may result in performance loss or other undesired results.

9


3.

Attach one Serial ATA data cable to each Serial ATA disk drive. Then attach the other ends of the cables to the connectors on the FastTrak card (below).

Individual LED

Connectors

Aggregate LED

Connectors

Port 2 /

Channel 2

Port 1 /

Channel 1

FastTrak TX2200

Management

Connector

FastTrak TX2200 Serial ATA

RAID Controller card

Individual LED

Connectors

Aggregate LED

Connectors

Management

Connector

Port 1 /

Channel 1

Port 3 /

Channel 3

Port 2 /

Channel 2

Port 4 /

Channel 4

FastTrak

TX4200

FastTrak TX4200 Serial ATA

RAID Controller card

4.

Attach the Y-cable power splitters to your Serial ATA disk drives.

10


If you are using a Promise SuperSwap 1100 or 4100 enclosure in your PC:

• Connect the power cables to the SuperSwap enclosure.

• Attach a SMBus cable from the Management Connector on the

FastTrak card to the Management Connector on the first enclosure

These actions are described in Chapter 2 of the SuperSwap User Manual.

Note

The FastTrak TX2200 and TX4200 RAID Controllers are PCI

Plug-n-Play (PnP) devices. No changes are necessary in the

Motherboard CMOS Setup for resources or drive types in most applications.

Create Your Logical Disk

You will now use the onboard FastBuild™ BIOS utility to create your logical disk using the attached drives. There are four different ways to create this logical disk.

You can create a logical disk for:

•

Performance (page 12)

•

Security, using new disk drives (recommended) (page 13)

•

Security, using an existing disk drive and a new one (page 14)

•

Security, using Quick Initialization (page 16)

The first three steps are the same for all four choices. After that, follow the steps for the logical disk you want to create.

1.

Boot your system. If this is the first time you have booted with the FastTrak

TX2200 or TX4200 RAID Controller card and drives installed, the Promise onboard BIOS will display the following screen.

FastTrak TX4200 (tm) BIOS Version 2.00.0.xx

Copyright (c) 2003 Promise Technology, Inc.

Updated in 2004

No Array is defined...

Press <Ctrl-F> to enter FastBuild (tm) Utility...

Press <ESC> to continue booting...

2.

Press the Ctrl-F keys to display the FastBuild Utility Main Menu.

3.

Press "1" to display the Auto Setup Menu below. This is the fastest and easiest method to creating your first logical disk.

11


FastBuild (tm) Utility 2.03 (c) 2002-2005 Promise Technology, Inc.

[ Auto Setup Options Menu ]

Optimize Array for: Performance

[ Array Setup Configuration ]

Mode ............................................. Stripe

Spare Drive ...................................... 0

Drive(s) Used in Array ........................... 2

Array Disk Capacity (size in MB) ................. 32083

[ Keys Available ]

[ , ,Space] Change Option [ESC] Exit [Ctrl-Y] Save

This is the fastest and easiest method to creating your first logical disk.

Performance Logical Disk (Array)

Use this setting to create a Striped (RAID 0) logical disk. These logical disks have no fault tolerance but they do have better read/write performance.

To create a logical disk for best performance, follow these steps:

1.

Press the Spacebar to choose Performance under the Optimize Array for section.

2.

Press Ctrl-Y to save the logical disk information.

The window below will appear.

Do you want to do quick initialize or create only? (Yes/No)

Y - Create and Quick Initialize

N - Create Only

3.

If the drives in your logical disk have been used before, press Y for the

Create and Quick Initialize option. Othewise press N to Create only..

Choose Quick Initialize will delete any existing data on your hard disks.

Y - Continue, Others - Cancel

12


4.

If you chose to initialize, press Y to verify that you want your disks initialized.

5.

Press Esc twice to exit FastBuild and continue booting your computer.

Proceed to Chapter 4 on page 39 and install the FastTrak driver.

Note

Before you can use your new logical disk, you must partition and format the logical disk using your PC’s operating system. See

page 71.

Security Logical Disk (Array) with New Drives

Use this setting to create a Mirrored (RAID 1) logical disk with two new disk drives. If one of the drives has data on it, follow the Creating a Security logical disk with an Existing Data Drive procedure on the next page.

Under the Security setting in Auto Setup, FastTrak assigns two drives for a single

Mirrored logical disk or four drives (TX4200) for a Striped/Mirrored logical disk

(RAID 10).

Note

When creating a Security logical disk with new drives, a feature called Gigabyte Boundary will automatically be set to ON. For a description of this feature, see page 23.

To create a logical disk for data protection using new disk drives, follow these steps:

1.

Press the Spacebar to choose Security under the Optimize Array section.

2.

Press Ctrl-Y to Save your selection.


Do you want the disk image to be duplicated to another or do quick initialize or create only? (Y/N/I)

Y - Create and Duplicate

N - Create Only

I - Create and Quick Initialize

2-drive RAID 1 logical disk



N - Create Only


3.

Press N for the Create Only option.

4.


13



Note


page 71.

Security Logical Disk (Array) with an Existing Data Drive

Use this setting to create a Mirrored (RAID 1) logical disk with a new disk drive and an existing drive with data and/or the bootable drive in your system. Use a new drive of identical or larger storage capacity as the existing drive


Mirrored logical disk. The Create and Duplicate function does not work with a four-drive Striped/Mirrored logical disk (RAID 10).

Choose this method if you wish to use a drive that already contains data and/or is the bootable drive from your system. Obtain a second disk drive of equal or larger storage capacity.

Warning

If you plan to create a Security logical disk using an existing disk drive, backup any important data. Failure to do so could result in data loss.

Important

!f you wish to include your current bootable drive using the

Windows 2000, XP or Server 2003 operating system as part of a bootable Mirrored (RAID 1) logical disk, do NOT connect the disk drive to the FastTrak yet.

You MUST install the FastTrak driver to this disk drive while it is still attached to your existing disk drive controller. See Chapter 4

on page 39.

Follow these steps:

1.


2.

Press Ctrl-Y to Save your selection. The window below will appear.

14




N - Create Only


3.

Press Y for the Create and Duplicate option.

The window below will appear asking you to select the Source drive to use.


[ Source Disk ]

Channel:ID

------

Drive Model

--------

Capacity (MB)

-------

Channel:ID

------

[ Target Disk ]

Drive Model

--------

Capacity (MB)

-------

[ Please Select A Source Disk ]

Channel:ID Drive Model

1:SATA ST3160023AS

2:SATA ST3160023AS

Capacity (MB)

160041

160041

[ ] Up [ ] Down


[ESC] Exit [Enter] Select

4.

Use the arrow keys to choose which drive contains the existing data to be copied.

5.

Press Enter to Save selection the source disk.

Fast Build asks for verification.

Start to duplicate the image...

Do you want to continue? (Yes/No)

Y - Continue, N - Abort

6.

Press Y to continue.

15


FastBuild will copy all data from the Source drive to the Target drive and report its progress in percent completed.

Please Wait While Duplicating The Image

50% Completed

7.



Note


page 71.

Security Logical Disk (Array) with Quick Initialization

Use this setting to create a Mirrored (RAID 1) logical disk with one or two existing disk drives containing data that you do not want to keep. This method creates a mirrored logical disk and erases the first data block from your existing drives.


Mirrored logical disk or four drives (TX4200) for a Striped/Mirrored logical disk

(RAID 10).

Choose this method if you wish to create a mirrored logical disk with existing disk drives but you do not want to keep the data currently on those drives.

Warning

Using the Quick Initialization option on existing drives will result in the loss of all data on those drives.

Follow these steps:

1.


2.

Press Ctrl-Y to Save your selection.

16





N - Create Only




N - Create Only



3.

For the Create and Quick Initialize option:

• Press I if you have a two-drive RAID 1 logical disk (above, left).

• Press Y if you have a four-drive RAID 10 logical disk (above, right).



4.

Press Y to verify that you want your disks initialized.

5.



Note


page 71.

17


18

Chapter 3: FastBuild™ Configuration Utility

• Viewing the FastTrak BIOS Screen, below

•

Navigate the FastBuild Setup Menu, page 20

•

Create Logical Disks Automatically, page 21

•

View Drive Assignments, page 22

•

Create Logical Disks Manually, page 25

•

Delete a Logical Disk, page 34

•

Rebuild a Mirrored Logical Disk, page 36

The FastBuild Configuration Utility offers several menu choices to create and manage a logical disk on the FastTrak TX2200 andTX4200 RAID Controller cards. For purposes of this manual, it is assumed you have already created a logical disk in the previous chapter and now wish to make a change to the logical disk or view other options.

Viewing the FastTrak BIOS Screen

When you boot your system with the FastTrak card and drives installed, the

Promise onboard BIOS will detect the drives attached and show the following screen.

FastTrak TX4200 (tm) BIOS Version 2.00.0.22

Copyright (c) 2003 Promise Technology, Inc.

Updated in 2004

ID MODE SIZE STATUS Exp/Converting

120000M Functional



If a logical disk exists already, the BIOS will display the following above screen showing the card's BIOS version and status of the logical disk.

The logical disk status consists of five possible conditions: Functional,

Synchronizing, Rebuilding, Critical, and Offline.

Functional – The logical disk is operational.

Synchronizing – The process of verifying data integrity by recalculating redundant data and matching the data on the disk drives

19


Rebuilding – The process of reconstructing a logical disk in Critical mode by placing redundant data on a replacement disk drive.

Critical – Degraded logical disk condition due to a failed or removed disk drive.

Applies to mirrored logical disks (RAID 1 and 10) only. Fault tolerance is lost but the data is still accessible. Triggers automatic rebuilding.

Offline – Striped logical disks (RAID 0): Degraded logical disk condition due to one failed or removed disk drive. The data is not accessible.

Mirrored logical disks (RAID 1 and 10): Degraded logical disk condition due to two failed or removed disk drives. Fault tolerance is lost. The data is not accessible.

If your logical disk goes Offline, contact Promise Technical Support for assistance. See Appendix B.

Navigate the FastBuild Setup Menu

When using the menus, these are some of the basic navigation tips: Arrow keys highlights through choices; the Space bar allows to cycle through options; Enter selects an option; Esc aborts or exits the current menu.

Using the Main Menu

This is the first option screen when entering the FastBuild Setup.


[ Main Menu ]

View Drive Assignments ............[ 1 ]

View/Define Array..................[ 2 ]

Delete Array.......................[ 3 ]

Controller Configuration...........[ 4 ]

Rebuild Array......................[ 5 ]


Press 1..5 to Select Option [ESC]..Exit

20

Chapter 3: FastBuild Configuration Utility

To create a new logical disk automatically, press 1 and see Create Logical Disks

Automatically on page 21. Promise recommends this option for most users.

To manually create a logical disk, press 3 and see Create Logical Disks Manually

on page 25. If you wish to modify block size, you must create the logical disk

manually.

To view drives assigned to logical disks, press 2 and see View Drive Assignments

on page 22.

To delete a logical disk (but not delete the data contained on the logical disk),

press 4 and see Delete a Logical Disk on page 34.

To rebuild a mirrored (RAID 1 or 10) logical disk, press 5 and see Rebuild a

Mirrored Logical Disk on page 36.

Create Logical Disks Automatically

The Auto Setup (1) selection from the Main Menu can intuitively help create your logical disk. It will assign all available drives appropriate for the logical disk you are creating. After making all selections, press Ctrl-Y to Save the selections.

FastBuild will automatically build the logical disk.





Mode ............................................. Stripe

Spare Drive ...................................... 0





Optimize Array (Logical Disk) for

Select whether you want Performance (RAID 0), Security (RAID 1 or RAID 10) under the Optimize Array for setting.

21


Performance

RAID 0 (Stripe) supports the high performance. The storage capacity equals the number of drives times the capacity of the smallest drive in the logical disk.

Under the Performance setting, FastTrak assigns all available drives to a single

Striped logical disk.

Security

(RAID 1 Mirror, or RAID 10 Mirror/Stripe) creates a mirrored (or fault tolerant) logical disk for data security. The storage capacity equals one-half the number of drives times the capacity of the smallest drive in the logical disk.

Under the Security setting, FastTrak assigns two drives to a single Mirrored logical disk or four drives (TX4200) to be used for a Mirror/Stripe logical disk in

Auto Setup.

Security and Performance (TX4200 only)

RAID 10 (Mirror/Stripe) creates a logical disk with stripe for high performance plus mirror for fault tolerance and data security. The storage capacity equals the number of drives times the capacity of the smallest drive in the logical disk. This option requires four drives and a FastTrak TX4200.

Create Multiple Logical Disks

If you plan to create multiple logical disks, you must manually create logical disks

with the Define Array (3) option from the Main Menu (see page 25).

View/Change Drive Assignments

The View/Change Drive Assignments (2) option in the Main Menu displays whether each drive is:

• Assigned to a Logical Disk

• A spare (unassigned) drive

• A JBOD (an independent drive)

Spare drives can be used as hot spares for a mirrored logical disk the Spare drive's capacity is equal to or larger than the smallest drive in the logical disk.

The menu also displays the data transfer mode that relates to speed used by each drive (U refers to Serial ATA).

22



[ View/Change Drives Assignments ]

Channel:ID Drive Model Capacity (MB) Assignment Mode

1:SATA

2:SATA

ST3160023AS

ST3160023AS

3:SATA ST3160023AS

4:SATA ST3160023AS

160041

160041

160041

160041

Logical Disk 1

Logical Disk 1

Spare

JBOD

U6

U6

U6

U6

Mode (D = DMA, U = UDMA)


[ , ,Space] Change Option [Ctrl-Y] Save [ESC] Exit

Change Between Spare and JBOD

By default, unassigned disk drives are designated as Spares. You can designate them as JBOD in order for your PC’s operating system to recognize them.

Use as a Hot Spare (if capacity is sufficient)?

Assignable to a Logical Disk (Array)?

Recognized as a drive by the PC’s operating system?

Spare JBOD

Yes

Yes

No

No

No

Yes

JBOD disks function the same any other disk drive that is part of your PC.

To change a Spare disk to JBOD:

1.

From the FastBuild Main Menu, select View/Change Drive Assignments (2).

2.

In the View Drive Assignments menu, use the arrow keys to highlight a

Spare drive you want to redisignate.

3.

Press the spacebar to change the disk to JBOD.

FastBuild asks for verification.

Do you really want to change the SPARE disk to JBOD?

Press Ctrl-Y to change, others to abort.

23


4.

Press Ctrl-Y to confirm.

The disk is re-designated as JBOD.

Note

Before you can use your JBOD disk, you must partition and format it using your PC’s operating system.

Caution

When you re-designate a JBOD disk as a Spare, you lose all data on the disk.

Spare disks are not recognized by your PC until they become part of a logical disk.

To change a JBOD disk to a Spare:

1.

From the FastBuild Main Menu, select View Drive Assignments (2).

2.

In the View Drive Assignments menu, use the arrow keys to highlight a

JBOD drive you want to redisignate.

3.

Press the spacebar to change the disk to Spare.

FastBuild asks for verification.

Do you really want to change the JBOD disk

to SPARE? Data in JBOD might be lost

after you change the assigment!

Press Ctrl-Y to change, others to abort.

4.


Fast Build again asks for verification.

Transfer JBOD disk to SPARE can and will result

in a loss of data. Proceed with changing

of the JBOD disk?

Any Key - Back / Ctrl-Y - Yes

5.


The disk is re-designated as a Spare.

24


Create Logical Disks Manually

• Logical Disk Specifications (below)

•

Create a RAID 0 Logical Disk (page 27)

•

Create a RAID 1 Logical Disk (page 29)

•

Add Fault Tolerance to Existing Drive (page 30)

•

Hot Spare Drive (page 33)

The FastBuild utility lets you create logical disks manually on your FastTrak

TX2200 or TX4200 Serial ATA RAID Controller card.

Logical Disk Specifications

There are several decisions you must make before you create a logical disk, including:

• Logical Disk type

• Stripe Block Size

• Gigabyte Rounding

• Number of disk drives

• Use of new drives or drives with data

Logical Disk Type

The FastTrak offers three RAID level options:

• RAID 0 Stripe

• RAID 1 Mirror

• RAID 10 Mirror/Stripe

An alternative to creating a logical disk is to designate an unassigned drive as

JBOD. See page 23. JBOD drives act as single, independent disk drives. You

can have some of your disk drives in a logical disk and the rest in JBOD.

See page 45 for more information about RAID levels

Selecting Stripe Block

The available sizes are 32, 64 and128 KB. A larger block size is better when handling large data transfers (such as in A/V editing or graphics) while a smaller block size is better when handling e-mail and other common server data. The default is 64 KB. When in doubt, use the default.

Gigabyte Rounding

When a logical disk goes Critical becamse a disk drive has failed, you must replace the failed drive with one that is the same size or larger. However, the

25


Gigabyte Rounding feature permits the installation of a replacement drive that is slightly smaller (within 1 gigabyte) than the remaining working drive.

This can be helpful in the event that a drive fails and an exact replacement model is no longer available. For example, with the Gigabyte Rounding feature enabled, the remaining working drive can be 80.5 GB and the replacement drive can be

80.3, since both are rounded down to 80 GB.

Number of Disk Drives

The number of disk drives you add to your logical disk depends on the number of available channels on your FastTrak card and the type of logical disk you want to create.

This chart shows your FastTrak Controller, the number of drives and the RAID

Levels it supports

FastTrak Card No. Drives RAID Levels

TX2200

TX4200

2

4

0, 1

0, 1, 10

This chart below shows the correlation between RAID Levels and the other features and options:

RAID Level No. Drives Stripe Block Size Gigabyte Rounding

0 Stripe

1 Mirror

10 Mirror/Stripe

1 to 4

2

4

32, 64 (default), 128

Not available

Not available

ON (default) or OFF

32, 64 (default), 128 ON (default) of OFF

New Drives versus Drives with Data

When you build a logical disk using new disk drives, you do not need to copy data or perform quick initiation.

When you build a logical disk with disk drives that have been used before, but you do not want to keep the data they contain, choose the quick initialization option.

In some cases, you will have a disk drive full of data and want to make a mirror

(RAID 1) logical disk in order to have a full copy. See Add Fault Tolerance to

Existing Drive on page 30.

26


Create a RAID 0 Logical Disk

1.

From the FastBuild Main Menu, press 3 to choose Define Array.

The Define Array Menu displays.


[ Define Array Menu ]

Logical Disk No RAID Mode Total Drv Capacity(MB) Status

Logical Disk 1

Logical Disk 2

Logical Disk 3

Logical Disk 4

----

----

----

----

----

----

----

----

-----

-----

-----

-----

----

----

----

----

Halt on Error : Disable


[ ] Up [ ] Down [Esc] Exit [Enter] Select [Space] Change HOE Option

2.

Press the arrow keys to highlight the logical disk number you wish to define, and press Enter to select.

The Define Array Definition Menu displays. .



Logical Disk No RAID Mode

Logical Disk 1 Stripe

Total Drv

2

Status

Functional

Stripe Block: 64 KB Gigabyte Rounding: OFF

[ Drive Assignments ]

Channel ID Drive Model

1:SATA ST380023AS

2:SATA ST380023AS

3:SATA ST380023AS

4:SATA ST380023AS

Capacity (MB)

80630

80630

80630

80630

Assignment

Y

Y

N

N


[ ] Up [ ] Down [Esc] Exit [Space] Change Option [Ctrl-Y] Save

27


3.

Under the Define Array Menu section, press the arrow keys to highlight the

RAID Mode.

4.

Press the Spacebar to select the Stripe RAID Mode.

5.

Press the arrow keys again to highlight Stripe Block.

6.

Press the Spacebar to select the Stripe Block Size you want: 32, 64 or 128

KB.

7.

Under the Drive Assignments section, press the arrow keys to highlight a disk drive.

8.

Press the Spacebar to change the Assignment option to Y to add the drive to the logical disk.

9.





N - Create Only

10. If the drives in your logical disk have been used before, press Y for the

Create and Quick Initialize option. Othewise press N to Create only..



If you chose to initialize, press Y to verify that you want your disks initialized.

11. Press Esc twice to exit FastBuild and continue booting your computer..

Note

Before you can use your new logical disk, you must partition and format the logical disk using your PC’s operating system.

28


Create a RAID 1 Logical Disk

1.


The Define Array Menu displays.




Logical Disk 1

Logical Disk 2

Logical Disk 3

Logical Disk 4

----

----

----

----

----

----

----

----

-----

-----

-----

-----

----

----

----

----

Halt on Error : Disable


[ ] Up [ ] Down [Esc] Exit [Enter] Select [Space] Change HOE Option

2.


The Define Array Definition Menu displays. .




Logical Disk 1 Mirror

Total Drv

2

Status

Functional

Stripe Block: Not Available Gigabyte Rounding: ON



1:SATA ST380023AS

2:SATA ST380023AS

3:SATA ST380023AS

4:SATA ST380023AS

Capacity (MB)

80630

80630

80630

80630

Assignment

Y

Y

N

N


[ ] Up [ ] Down [Esc] Exit [Space] Change Option [Ctrl-Y] Save

29


3.


RAID Mode.

4.

Press the Spacebar to select the Mirror RAID Mode.

5.

If you want to disable Gigabyte Rounding, press the arrow keys again to highlight it.

6.

Press the Spacebar to toggle Gigabyte Rounding on or off.

7.


8.


9.





N - Create Only




N - Create Only

2-drive RAID 1 logical disk 4-drive RAID 10 logical disk

10. Press N for the Create Only option.

11. Press Esc twice to exit FastBuild and continue booting your computer..

Note


Add Fault Tolerance to Existing Drive

FastTrak Serial ATA RAID Controller card will create a mirrored logical disk using an existing system drive with data. You must assign the existing drive and another drive of same or larger capacity to the Mirrored (RAID 1) logical disk. The

BIOS will copy the existing data to the new blank drive.

The Create and Duplicate function that builds the RAID 1 logical disk does not work with a four-drive Striped/Mirrored logical disk (RAID 10).

Warning

Backup any necessary data before proceeding. Failure to follow this accepted PC practice could result in data loss.

30


Important

If you wish to include your current bootable drive using the

Windows 2000, XP or Server 2003 operating system as part of a bootable Mirrored (RAID 1) logical disk on your FastTrak, you

MUST install the FastTrak driver onto the bootable drive while it is still attached to your existing hard drive controller. See Chapter 4.

1.


2.


3.


RAID Mode.

4.

Press the Spacebar to select the Mirror RAID Mode.

Note: Gigabyte Rounding is automatically disabled when creating a Mirrored

(RAID 1) logical disk from an existing drive. This protects the existing drive's partition table in order to maintain data integrity.

5.


6.


7.





N - Create Only


8.

Press Y for the Create and Duplicate option.

9.

The window below will appear asking you to select the Source drive to use.

31



[ Source Disk ]

Channel:ID

------

Drive Model

--------

Capacity (MB)

-------

Channel:ID

------

[ Target Disk ]

Drive Model

--------

Capacity (MB)

-------

[ Please Select A Source Disk ]


1:SATA ST3160023AS

2:SATA ST3160023AS

Capacity (MB)

160041

160041

[ ] Up [ ] Down


[ESC] Exit [Enter] Select

10. Press the arrow keys to choose which drive contains the existing data to be copied.

Warning

All target drive data will be erased. Make sure you choose the correct drive.

11. Press Ctrl-Y to Save selection and start duplication.

The following confirmation screen will appear. .

Start to duplicate the image...

Do you want to continue? (Yes/No)

Y - Continue, N - Abort

12. Press Y to continue.

FastBuild will copy all data from the Source drive to the Target drive and report its progress in percent completed.


50% Completed

32


13. Press Esc twice to exit FastBuild and continue booting your computer.

Note


Hot Spare Drive

This arrangement applies to the FastTrak TX4200. For automatic rebuilds of a

Mirrored (RAID 1) logical disk, attach a spare drive to the TX4200 card. FastTrak will use the unassigned drive as a hot spare, providing it:

• Is not assigned to a logical disk

• Is designated Spare (not JBOD)

• Is the same size or larger than the drives in the logical disk

If the logical disk suffers a disk drive failure, it goes Critical. FastTrak will replace the failed drive with the hot spare rebuild the logical disk automatically. This action is performed in the background under all supported operating systems. At a later time, you can power down the system and replace failed drive. If the new drive meets the requirements, it then becomes the hot spare.

FastTrak TX2200 does not support a hot spare drive because has only two channels. TX4200 supports a hot spare drive only with a Mirrored (RAID 1) logical disk. It cannot support a hot spare if you have a Mirror/Stripe (RAID 10) logical disk.

For more information on rebuilding logical disks, see Rebuild a Mirrored Logical

Disk on page 36.

33


Delete a Logical Disk

Warning

Deleting an existing logical disk could result in loss of data. Record all logical disk information including the logical disk type, the disk drives, and stripe block size in case you wish to undo a deletion.

Important

If you delete a logical disk by accident, immediately define a new logical disk identical to one you deleted. This action normally recovers the deleted logical disk.


[ Delete Array Menu ]


Logical Disk 1

Logical Disk 2

Logical Disk 3

Logical Disk 4

Mirror`

----

----

----

2

----

----

----

160000

-----

-----

-----

Functional

----

----

----


[ ] Up [ ] Down [ESC] Exit [Del] Delete

1.

From the FastBuild Main Menu, press 4 to select Delete Array.

2.

In the Delete Array Menu, press the arrow keys to highlight the logical disk you wish to delete.

3.

Press the Delete key.

4.

The View Array Definition menu will appear (see below) showing which drives are assigned to this logical disk.

34



[ View Array Definition Menu ]



Total Drv

2

Status

Functional




1:SATA ST380023AS

2:SATA ST380023AS

Capacity (MB)

80630

80630

Are you sure you want to delete this array?

Press Ctrl-Y to Delete, or others to abort.

5.

Press Ctrl-Y to confirm that you want to delete the logical disk.

The option appears to remove the Boot Sectors from the disk drives.

Do you want to clear boot sector that will delete any existing data on your hard disks?

Y - Clear boot sector / N - Delete only

The Boot Sector contains information about where data is stored on the disk drive. Clearing (deleting) the Boot Sector effective deletes all data from the drive. If you choose this option, FastTrak will clear the Boot Sector from each drive that belonged to the logical disk you just deleted.

6.

To clear the Boot Sector, press Y. Otherwise, press N.

Removing the Boot Sector can and will result in a loss of data. Proceed with the removal of the boot sector?

Any Key - Back / Ctrl-Y - Yes

Press Ctrl-Y to confirm Boot Sector clearing.

After deleting the logical disk, FastBuild returns to the Delete Array Menu. From here, press Esc to reach the Main Menu.

35


Rebuild a Mirrored Logical Disk

When a mirrored (RAID 1 or 10) logical disk suffers a disk drive failure, it goes

Critical. This means you can still access the logical disk but it has lost fault tolerance. To restore the logical disk to Functional status, you must:

• Replace the failed drive

• Rebuild the logical disk to the replacement drive.

If you have a FastTrak TX4200 with a Mirrored (RAID 1) logical disk, you can have a hot spare disk drive. With the hot spare, rebuilding of the logical disk to

the spare drive will happen automatically. See page 33.

For all other Mirrored (RAID 1 or 10) logical disk configurations, you must rebuild the Critical logical disk manually, as described below.

ID MODE SIZE STATUS Exp/Converting

120000M Critical

Problem is detected with Array : 1

Critical Status:

A disk member of a mirrored array has failed or is not responding.

The array is still functional, but fault tolerance is disabled.

Before continuing, power off the system and confirm that the drives and cables are properly attached before replacing the failed drive and rebuilding the array.

1) Identify which drive has failed with the "<3> Define array" menu option.

2) Power off the system, replace the failed drive.

3) Restart the system and enter the FastBuild (tm) setup menu.

4) Choose the "<5> Rebuild Array" menu optionto rebuild the array.



When you boot your system, the FastTrak BIOS displays the Critical status and describes what to do (above).

If your FastTrak’s Halt on Error feature is enabled (shown in the screen page 25),

your system will stop booting at the FastTrak BIOS screen and wait for your input.

If Halt on Error is disabled, your system will pause for a few moments, then continue booting.

When you observe this condition when booting your system from the FastTrak

BIOS, your logical disk needs attention.

36


.

Important

Drives MUST be replaced if they contain any physical errors, before rebuilding the logical disk.

Follow these steps to use the Rebuild Array feature:

1.

Press Ctrl-F to enter FastBuild Main Menu.

2.

Select Define Array (3).

3.

Press the arrow keys to select the Critical logical disk then press Enter to select it.

The View Array Definition Menu appears (below).


[ View Array Definition Menu ]



Total Drv

2

Status

Critical




1:SATA ST380023AS

?:?

Capacity (MB)

Failed or disconnected

80630

Any Key to Continue.....

In the example above, there is a two-drive Mirrored (RAID 1) logical disk.

Under Drive Assignments, the drive in Channel 1 appears but no drive appears in Channel 2. This means the disk drive connected to Channel 2 is the failed drive.

4.

Power down your system.

5.

Replace the failed drive with an identical or larger disk drive.

6.

Reboot the system and enter the FastBuild Main Menu.

7.

Select the Rebuild Array (5) option.

8.

Press the arrow keys to select the Critical logical disk then press Enter to select it.

37


The Rebuild Array - Assign Spare Drive menu appears (below).


[ Rebuild Array - Assign Spare Drive ]



Total Drv

2

Status

Critical

Stripe Block: Not Available

[ Select Drive for Rebuild ]


2:SATA ST380023AS

Capacity (MB)

80630


[ ] Up [ ] Down [Esc] Exit [Enter] Select

9.

Press the arrow keys to highlight the replacement disk drive.

10. Press Enter to select the drive.

11. FastBuild will to copy the data from the remaining original drive to the replacement drive and reports its progress in percent completed.


50% Completed

12. When rebuilding is done, press Esc twice to exit FastBuild and continue booting your system.

38

Chapter 4: Install Drivers

Following are driver installation procedures for the Windows operating systems that support the FastTrak TX2200 and TX4200 Serial ATA RAID Controller card.

The FastTrak drivers for Windows are included on the driver diskette.

Drivers and installation instructions for Linux and Novell operating systems are on the Software CD and also downloadable from the Promise website at www.promise.com.

Important

!f you wish to include your current bootable drive using the

Windows 2000, XP or Server 2003 operating system as part of a bootable Mirrored (RAID 1) logical disk, you MUST install the

FastTrak driver to this drive while it is still attached to your existing disk drive controller.

Procedure Page Number

Windows Server 2003

New Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Existing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Confirm Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Windows XP

New Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42



Windows 2000

New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44



39


Windows Server 2003

New Installation

The following details the installation of the FastTrak Serial ATA RAID Controller drivers while installing Windows Server 2003.

1.

Start the installation:

• Floppy Install: Boot the computer with the Windows Server 2003 installation diskettes.

• CD-ROM Install: Boot from the CD-ROM. Press F6 after the message

"Press F6 if you need to install third party SCSI or RAID driver" appears.

2.

When the Windows Server 2003 Setup window is generated, press S to specify an Additional Device(s).

3.

Insert the FastTrak driver diskette into drive A: and press Enter.

4.

Choose Windows Promise FastTrak TX2200/TX4200 (tm) Controller from the list that appears on screen, and then press the Enter.

5.

Press S to use the driver on the floppy disk and then press Enter to continue with installation.

6.

The Windows Server 2003 Setup screen will appear again saying “Setup will load support for the following mass storage devices:” The list will include

“Windows Promise FastTrak TX2200/TX4200 (tm) Controller”.

NOTE: If there are any additional devices to be installed, specify them now.

When all devices are specified, continue to the next step.

7.

From the Windows Server 2003 Setup screen, press the Enter. Setup will now load all device files and then continue the Windows Server 2003 installation.

40

Chapter 4: Install Drivers

Existing Installation

After installing the FastTrak Serial ATA RAID Controller card and rebooting your system, Windows Server 2003 setup will show a “Found New Hardware” dialog box. Under Windows 2003, “Mass Storage Controller” will be displayed.

1.

Insert the FastTrak driver diskette into the A:\ drive.

2.

Choose Install the software automatically and press the Enter key.

3.

Choose Windows Promise FastTrak TX2200/TX4200 (tm) Controller from the list that appears on screen, and then press the Enter key.

4.

If using a driver that has not been digitally signed by Microsoft, you will be asked if you want to continue the installation. Click Continue anyway.

5.

When the New Hardware Wizard has finished installing the FastTrak driver, click Finish.

Confirm Installation

1.

Right-click on the My Computer icon and select Manage from the popup menu.

2.

From the left panel, select Device Manager.

3.

Click the “+” in front of SCSI and RAID controllers. “Windows Promise

FastTrak TX2200/TX4200 (tm) Controller” should appear.

41


Windows XP


The following details the installation of the FastTrak Serial ATA RAID Controller drivers while installing Windows XP.

1.


• Floppy Install: Boot the computer with the Windows XP installation diskettes.


"Press F6 if you need to install third party SCSI or RAID driver" appears.

2.

When the Windows XP Setup window is generated, press S to specify an

Additional Device(s).

3.


4.

Choose Windows Promise FastTrak TX2200/TX4200 (tm) Controller from the list that appears on screen, and then press the Enter.

5.

Press S to use the driver on the floppy disk and then press Enter to continue with installation.

6.

The Windows XP Setup screen will appear again saying “Setup will load support for the following mass storage devices:” The list will include




7.

From the Windows XP Setup screen, press the Enter. Setup will now load all device files and then continue the Windows XP installation.

42



After installing the FastTrak Serial ATA RAID Controller card and rebooting your system, Windows XP setup will show a “Found New Hardware” dialog box.

1.

Insert the FastTrak driver diskette into the A:\ drive.

2.

Choose Install the software automatically and press the Enter key.

3.

Choose Windows Promise FastTrak TX2200/TX4200 (tm) Controller from the list that appears on screen, and then press the Enter key.

4.

If using a driver that has not been digitally signed by Microsoft, you will be asked if you want to continue the installation. Click Continue anyway.

5.

When the New Hardware Wizard has finished installing the FastTrak driver, click Finish.


1.


2.


3.

Click the “+” in front of SCSI and RAID controllers. “Windows Promise

FastTrak TX2200/TX4200 (tm) Controller” should appear.

43


Windows 2000


The following details the installation of the FastTrak Serial ATA RAID Controller drivers while installing Windows 2000.

1.


• Floppy Install: Boot the computer with the Windows 2000 installation diskettes.


“Press F6 if you need to install third party SCSI or RAID driver” appears.

2.

When the Windows 2000 Setup window is generated, press S to specify an

Additional Device(s).

3.


4.

Choose Windows Promise FastTrak TX2200/TX4200 (tm) Controller from the list that appears on screen then press Enter.

5.

The Windows 2000 Setup screen will appear again saying “Setup will load support for the following mass storage devices:” The list will include




6.

From the Windows 2000 Setup screen, press Enter. Setup will now load all device files and then continue the Windows 2000 installation.

44



After installing the FastTrak Serial ATA RAID Controller card and rebooting your system, Windows 2000 setup will show a “New Hardware Found” dialog box.

Under Windows 2000, “PCI Mass Storage Controller” will be displayed.

1.

Choose Add New Hardware Wizard from the list, and then press Enter.

2.

Choose Add/Troubleshoot a device and click Next. The new hardware wizard will show device list

3.

Choose Mass Storage controller and click Next. At the following screen click

Finish.

4.

Choose Display a list the known drivers for this device so that I can choose a specific driver then click Next.

5.

When the Windows 2000 supported SCSI adapter drivers list appears, click

Have disk.

6.

Insert the FastTrak driver diskette in drive A:\.

7.

Type A:\Win2000 in the text box. Click OK.

8.

Choose Windows Promise FastTrak TX2200/TX4200 (tm) Controller from the list that appears on screen, then click Next.

9.

Click Yes to confirm continue the installation and copy the driver to system.

10. Remove the diskette and click Finish to restart the system. Windows 2000 will then restart for the driver installation to take effect.


1.


2.


3.

Click the “+” in front of SCSI controllers. “Windows Promise FastTrak

TX2200/TX4200 (tm) Controller” should appear.

45


46

Chapter 5: RAID Concepts

• FastTrak Serial ATA RAID Controller Card, below

•

Logical Disk Terms, page 48

•

RAID Levels, page 51

FastTrak Serial ATA RAID Controller Card

FastTrak TX2200 and TX4200 Serial ATA RAID controller cards feature concurrent data channel operation and onboard BIOS. The channels on the

FastTrak Controller support concurrent operation that allows for overlapped I/O under multi-tasking operating systems and sharing the workload between multiple drives.

Adapter BIOS

The FastTrak TX2200 and TX4200 cards contain a BIOS code that extends the standard disk service routine provided through Int13. The BIOS is bootable for

DOS and other operating systems that rely on the system BIOS for drive operation. When the FastTrak BIOS appears during bootup, press Ctrl-F to enter the FastBuild setup to select from menu settings.

FastBuild Auto Menu Setup

This setup utility is used to build and manage FastTrak logical disks. The utility is menu driven and features the Auto Setup (1) option that uses a simple, interactive setup process. Once the logical disk is built, all the logical disk members store the configuration information in the drive's reserved area. See

Chapter 3, which provides descriptions of individual functions.

Reserve Sector

Logical disk configuration data about the drive member and other members in the logical disk are saved on a special location on the disk drives called the reserve sector. If any member of the logical disk becomes corrupt or lost, the redundant configuration data on the other members can be used for rebuilds.

Logical disk members do not have a memory of their drive positions. This allows drives to be placed on different FastTrak connectors or FastTrak Controller cards within the system without reconfiguring or rebuilding.

47


Logical Disk Terms

Logical disk

A logical disk (array) is formed from a group of two or more disk drives that appear to the PC’s operating system as a single drive. The FastTrak Serial ATA

RAID Controller provides the organization and management for your disk drives so they can work together in this way. FastTrak allows you to create a singledrive RAID 0 logical disk but such a logical disk has no advantage over any other single disk drive.

Member

The individual disk drives in a logical disk are called members. Each member of a specific logical disk has coded in its reserve sector the configuration information that identifies the drive as a member of a specific logical disk. All disk members in a logical disk are recognized as a single physical drive to the PC’s operating system.

Types

FastTrak logical disks conform to the Redundant Array of Independent Disks technology, or RAID. RAIDs are used to:

• Increase throughput performance

• Provide fault tolerance protection

RAID 0 Stripe increases performance by working multiple disk drives in parallel or simultaneously. RAID 1 Mirror provides fault tolerance by providing a full copy of the data on two separate disk drives. RAID 10 Mirror/Stripe (TX4200 only) combines RAID 0 and RAID 1 techniques to provide both increased performance and fault tolerance.

The chart below summarizes the features and advantages of each RAID level that you can achieve with the FastTrak Controller card.

RAID Level Performance

Highest

Fault

Tolerance

No

Capacity

No. of

Drives

1 to 4 RAID 0

Stripe

RAID 1

Mirror

RAID 10

Mirror/Stripe

Normal

High

Yes

Yes

No. Drives x

Smallest Size

Smallest Size

Drive

2X Smallest

Size Drive

2 only

4 only

48

Chapter 5: RAID Concepts

Stripe Block Size

The size selected (32, 64, 128 KB) affects how FastTrak sends data blocks to and receives them from the drives. You must perform your own testing to determine how the data block size affects your particular use of the logical disk.

In general, a larger block size is better when handling large data transfers (such as in A/V editing or graphics) while a smaller block size is better when handling email and other common server data. The default is 64 KB.

Gigabyte Rounding

The Gigabyte Rounding feature is designed for mirrored logical disks (RAID 1 or

RAID 10) that makes replacing a disk drive easier. When a logical disk goes

Critical becamse a disk drive has failed, you must replace the failed drive with one that is the same size or larger. However, the Gigabyte Rounding feature permits the installation of a replacement drive that is slightly smaller (within 1 gigabyte) than the remaining working drive.

This can be helpful in the event that a drive fails and an exact replacement model is no longer available. Without this feature enabled, FastTrak TX2200 or TX4200 will NOT permit the use of a replacement drive that is slightly smaller than the remaining working drive.

For the Gigabyte Rounding feature to work, the Gigabyte Rounding feature must be set to ON when the original mirrored logical disk is created. When enabled, the Gigabyte Rounding feature rounds the drive capacity of both drives to the common whole GB drive size. For example, with the Gigabyte Rounding feature enabled, the remaining working drive can be 80.5 GB and the replacement drive can be 80.3, since both are rounded down to 80GB.

This permits the smaller drive to be used. Please note that users will lose a small amount of available storage capacity from both drives in order to arrive at a common drive size.

Note

Gigabyte Rounding is automatically disabled when you create a mirrored logical disk (RAID 1) from an existing drive (versus using two brand new drives). This protects the existing drive's partition table in order to maintain data integrity.

49


How FastTrak Orders Logical Disks

During startup, the logical disks on the FastTrak Serial ATA Controller card are recognized in this order:

1.

The logical disk set to bootable in the FastBuild Setup.

2.

The logical disk number (i.e. logical disk 0, logical disk 1…). This would be involved in determining which drive letters will be assigned to each logical disk.

How FastTrak Saves Logical Disk Information

All logical disk data is saved into the reserve sector on each disk drive in the logical disk. The FastTrak controller can recognize disk drive members even if they are moved between different FastTrak card connectors or they belong to a logical disk created with a different Promise RAID controller.

50


RAID Levels

Stripe (RAID 0)

Reads and writes sectors of data interleaved between multiple drives. When any disk member fails, it affects the entire logical disk. Performance is better than a single drive since the workload is balanced between the logical disk members.

This logical disk type is for high performance systems. Identical drives are recommended for performance as well as data storage efficiency. The logical disk data capacity is equal to the number of drive members times the smallest member capacity. For example, one 100 GB and three 120 GB drives will form a

400 GB (4 x 100 GB) logical disk.

Stripe Size – For RAID 0 logical disks you can manually select the stripe block size of 32, 64, 128 MB. The default is 64 KB.

The size selected affects how FastTrak sends data blocks to and receives them from the drives. You must perform your own testing to determine how the data block size affects your particular use of the logical disk. In general, a larger block size is better when handling large data transfers (such as in A/V editing or graphics) while a smaller block size is better when handling e-mail and other common server data.

Data

Stripe

5

7

1

3

6

8

2

4

Disk Drives

RAID 0 logical disks on FastTrak can have from one to four disk drives.

51


Mirror (RAID 1)

Writes duplicate data on to a pair of drives while reads are performed in parallel.

RAID 1 is fault tolerant because each drive of a mirrored pair is installed on separate channels. If one of the mirrored drives suffers a mechanical failure or does not respond to the controller, the remaining drive will continue to function.

Or, if one drive has a physical sector error, the mirrored drive will continue to function.

Data Mirror

1

2

3

4

1

2

3

4

Disk Drives

On the next reboot, the FastBuild™ Utility will display an error in the logical disk and recommend replacing the failed drive. You can continue using your PC, however Promise recommends replacing the failed drive as soon as possible.

Due to redundancy, the drive capacity of the logical disk is half the total drive capacity. For example, two 100 GB drives that have a combined capacity of 200

GB would have 100 GB of usable storage. With drives of different capacities, there may be unused capacity on the larger drive.

RAID 1 logical disks on FastTrak consist of two disk drives only.

Hot Spare Drive – For a RAID 1 logical disk, you can attach a third disk drive to the FastTrak card without assigning it to the logical disk. FastTrak will activate the drive and use it to replace a failed drive that was part of the mirrored logical disk.

A rebuild operation copies the good drive data to the spare automatically and in the background.

At a later time, power off the system and replace the failed drive. Spare drives must be the same or larger capacity than the smallest logical disk member.

For more information on how to set up a hot spare drive, see page 33.

52


Mirror / Stripe (RAID 10)

A combination of RAID 0 and RAID 1 logical disks. It can increase performance by reading and writing data in parallel while protecting data with duplication. Four drives are required for this logical disk.

A RAID 10 logical disk starts with a mirrored pair of disk drives, like a RAID 1 logical disk. Then it stripes the data, like a RAID 0 logical disk, from the mirrored pair over two more disk drives. The data capacity is similar to a standard RAID 1 logical disk with half of the capacity used for redundancy.

Data Stripe

2

4

6

8

2

4

6

8

Disk Drives

7

1

3

5

1

3

5

7

Data

Mirror

Stripe Size – For RAID 10 logical disks you can manually select the stripe block size of 32, 64 or 128 MB. The default is 64 KB.

The size selected affects how FastTrak sends data blocks to and receives them from the drives. You must perform your own testing to determine how the data block size affects your particular use of the logical disk. In general, a larger block size is better when handling large data transfers (such as in A/V editing or graphics) while a smaller block size is better when handling e-mail and other common server data.

RAID 10 logical disks on FastTrak consist of four disk drives only.

53


Event

4

5

6

1

2

3

Dual Data Redundancy

One unique (though rarely used) feature of RAID 10 is dual fault tolerance. In some cases, two drives can fail simultaneously yet the logical disk still maintains the integrity of data. There are six combinations in which two of the four drives can fail. The FastTrak Serial ATA RAID Controller protects the data on a logical disk in four of those cases depending on each drive’s assignment in the logical disk.

Assume the drives are configured as follows:

• CH indicates channels (ports) on the FastTrak card.

• A/B indicates which mirrored pair the drive belongs to.

• 1/2 indicates which part of stripe data.

CH1

Drive A1

CH2

Drive A2

CH3

Drive B1

CH4

Drive B2

Under RAID 10, the logical disk maintains data integrity if any 1, 2 combination survives.

Failed

Drives

A1/A2

B1/B2

A1/B2

B1/A2

A1/B1

B2/A2

Logical Disk

Status

Functional

Functional

Functional

Functional

Offline

Offline

Why?

B1/B2 retain logical disk integrity

A1/A2 retain logical disk integrity

B1/A2 retain logical disk integrity

A1/B2 retain logical disk integrity

B2/A2 contain only half of the data

A1/B1 contain only half of the data

54

Chapter 6: Troubleshooting & Tips

• Motherboard Issues, below

•

System CMOS Issues, page 56

•

Drive-Related Issues, page 57

•

Operating System-Related Issues, page 59

•

Performance Tips, page 60

This section is used to assist with troubleshooting conflicts and FastTrak TX2200 and TX4200 installation problems. Also refer to the README.TXT file on the

FastTrak driver diskette for more recent information as well as the PromiseOnline

services listed on page 65.

The section is divided into the following categories: Motherboard Issues, System

CMOS Issues, Drive Errors, Operating System Errors, and Audio/Video Editing

Tips.

Motherboard Issues

Freeing additional IRQ resources

Since the Promise card supports PCI Interrupt sharing, it is possible to use

IRQs already assigned to another PCI card. Interrupt Sharing is not supported with onboard IDE controllers. If the onboard IDE controller(s) are not used, you may disable the controllers to free IRQ 14 and/or 15.

Configuring PCI IRQ resources

Setting the IRQ for a particular PCI slot will be different depending on the motherboard BIOS. This setting is usually made in the PCI Configuration and/or Plug and Play (PnP) section of the motherboard BIOS setup. There are three common methods that motherboard BIOS's handle assignment of

IRQs to PCI slots:

• Specifically assigning an IRQ to a particular slot - You can tell the motherboard to use IRQ 10 for PCI slot 1, IRQ 11 for PCI slot 2, etc.

• Listing which IRQs are available to be assigned to the PCI slots – This

BIOS has an option where you specify 1st Available IRQ, 2nd Available

IRQ, etc. The BIOS then scans the PCI slots for PCI cards and assigns these IRQs in the order that it finds the PCI cards.

Consult your motherboard manual for information that is specific to your motherboard.

55


Intermittent data problems

Overclocking the PCI bus may cause the system to hang or data corruption.

If you experience either of these problems and you are overclocking the PCI bus, set the PCI bus back to its normal setting to see if this is causing the errors.

System CMOS Issues

Set motherboard CMOS Boot sequence to boot to FastTrak Controller

On some Motherboard BIOS, it is necessary to set the Boot sequence to

SCSI, A:, C: since the Promise card is identified as a SCSI card.

Motherboard CMOS displays C: or D: drive failure during startup

See the Drive-Related Errors section.

Using an onboard IDE card with FastTrak Controller

If an onboard IDE controller is installed with hard disks, enable support in the

Motherboard Standard CMOS Setup for the drives. Note that the onboard

IDE hard drives will then be the bootable hard disk unless the system BIOS has a boot sequence setting with the option to specify booting to a different device.

56

Chapter 6: Troubleshooting & Tips

Drive-Related Issues

Critical logical disk (array) status error reported during boot

ID MODE SIZE STATUS

120000M Critical

Exp/Converting

Problem is detected with Array : 1

Critical Status:

A disk member of a mirrored array has failed or is not responding.

The array is still functional, but fault tolerance is disabled.

Before continuing, power off the system and confirm that the drives and cables are properly attached before replacing the failed drive and rebuilding the array.

1) Identify which drive has failed with the "<3> Define array" menu option.

2) Power off the system, replace the failed drive.

3) Restart the system and enter the FastBuild (tm) setup menu.

4) Choose the "<5> Rebuild Array" menu optionto rebuild the array.



If a critical status error message appears on the FastTrak BIOS startup screen for a mirrored logical disk (array), there is a drive in the logical disk that has failed or is not responding. The mirrored logical disk has lost its fault tolerance, but will still perform normal drive reads and writes.

See page 36 for information on how to identify a failed disk drive and rebuild

your logical disk.

Disk drives cannot be formed into a logical disk

Disk drives must support Serial ATA and be free of media defects in order to be added to a logical disk. Promise recommends using new identical drives for each logical disk. Also, re-check the data and power cabling and connections.

System CMOS displays C: or D: drive failure during Startup

Do not reference C: or D: in the Motherboard Standard CMOS for drives attached to the FastTrak Serial ATA RAID Controller. Only enter drive information in the Motherboard CMOS for drives attached to the onboard

IDE controller.

57


Unable to partition or format logical disk

This condition may occur when the Reserve Sector of one of the drives has become corrupt or bad. Removing (erasing) the reserve sector will remedy any issue related directly to a bad reserve sector.

Warning

Before removing the reserve sector of the drive(s), backup any existing data. Removal of the reserve sector of any disk drive permanently deletes all existing data on the drive.

To remove the reserve sector, follow these steps:

1.

Backup any important data from the logical disk.

2.

Note the logical disk information, including which drives are used, the number of drives, RAID Level, etc.

3.

Delete the logical disk.

4.

Create a new logical disk using the specifications from the previous logical disk.

5.

During the creation process, select the Create and Quick Initialize option.

6.

Partition and format the logical disk using your PC’s operating system.

See page 71.

Logical disk constantly goes critical or offline during reboot

See Unable to Partition or Format logical disk, above.

Cannot rebuild mirrored (RAID 1) logical disk


Fatal errors or data corruption are constantly reported when reading or writing to the logical disk


58

Chapter 6: Troubleshooting & Tips

Operating System-Related Issues

The Operating System no longer boots after creating a Mirrored Logical

Disk using your existing boot drive using Windows

This is due to Drive Geometry issues. You can verify this if you move the original drive back to the onboard controller and it boots successfully. Each controller can view a drive differently. This can be an issue for a new controller that loads the original Master Boot Record (MBR) and then has a problem translating it or the Operating System boot record.

Promise recommends a clean install of the Operating System. This action restores the MBR and OS boot record. This requires repartitioning and formatting the drive.

Promise Windows driver does not appear in Device Manager

Windows may already be listing the controller under Other Devices instead of the Hard disk controllers section. In Device Manager under Other Devices to see if it lists a PCI Card or RAID Controller. If so, highlight this listing and click on the Properties button then click on the Driver tab. Depending on your version of Windows, choose either Change Driver or Update Driver. Follow the on-screen prompts to complete installation of the driver. If Windows asks if you want to test if the device can be removed safely, click on CANCEL.

Reboot the system to complete installation of the driver.

“Inaccessible Boot Device” message appears during floppyless installation

of Windows

The F6 key was not pressed at the appropriate time. Reboot the system, and press the F6 key when the message "Press F6 if you need to install third party SCSI or RAID driver" appears in Windows.

“No Hard Drives Found” message appears during CD-ROM installation of

Windows

The F6 key was not pressed at the appropriate time. Reboot the system, and press the F6 key when the message “Press F6 if you need to install third party SCSI or RAID driver” appears in Windows.

59


Performance Tips

Here are some tips that may optimize performance in a RAID 0 striped logical disk. If you are using an audio/video-editing card, we also recommend reviewing your card's documentation for additional information.

Use FastTrak TX2200 or TX4200 as D: or other non-bootable drive in a striped logical disk

For Audio/Video editing, keep the original system boot drive on the standard

IDE controller as C: drive. Partitioning software will see the logical disk as one physical drive, D: or later. This will prevent file fragmentation and provide better accessibility to the logical disk.

Optimize logical disk for “performance”

The Promise FastBuild BIOS Utility Auto Setup Menu allows optimizing the logical disk for Performance applications such as A/V Editing. The default

Performance setting (Stripe) selects a Stripe Block size of 64. This larger block size is recommended for the data streaming requirements of A/V editing. You may select an even larger block size in manual mode (see

page 25).





Mode ............................................. Stripe

Spare Drive ...................................... 0





60

Chapter 7: Support

• Frequently Asked Questions, below

•

Contact Technical Support, page 65

•

Limited Warranty, page 67

•

Return Product for Repair, page 68

Frequently Asked Questions

This section lists frequently asked questions involving pre-installation, drive issues, installation, and post-installation.

Pre-Installation

(Speed, Device Types, Capacity, Cabling)

What kind of hard drives can I use for a FastTrak Serial ATA RAID logical disk?

You can use any Serial ATA disk drive(s) to create logical disks on the

FastTrak Serial ATA RAID Controller card. Use matching drives for multiplelogical disks to maximize capacity usage as well as performance.

Will ACPI work with disk drives on the FastTrak Controller card?

Yes.

Can I use ATAPI devices on the FastTrak Controller card?

No. The FastTrak Serial ATA RAID Controller card does not support ATAPI devices.

Will the FastTrak Controller card work with 66MHz PCI bus speed?

Yes, the FastTrak Serial ATA RAID Controller card is designed to accommodate the newer PCI bus speed and is backward compatible with

33MHz speeds.

How can I change the resources that the FastTrak uses?

The FastTrak Serial ATA RAID Controller card is fully PnP. This means all the resources that it uses are given to it by the PnP BIOS on the motherboard. The FastTrak Serial ATA RAID Controller does support IRQ sharing, but this will not work unless ALL the concerned devices support the feature. If your motherboard allows you to control the assignment of these resources, you may be able to remedy the problem by:

• Changing the IRQ assignments to the PCI slots in the motherboard

BIOS during boot up.

61


• Reset the configuration data in your CMOS. This is usually an option in the PnP section of your CMOS.

• Otherwise, switch the FastTrak card to a different PCI slot.

How does the FastTrak Controller provide storage and/or data protection with their logical disks?

The FastTrak Serial ATA RAID Controller card implements three different

RAID levels as follows:

RAID 0 (Stripe)

For capacity – The FastTrak logical disk will be as big as the smallest drive in the logical disk times however many drives are in the logical disk. Any larger

HDDs will simply be truncated. The truncated space on the bigger drives is unusable.

For sustained data transfers – Using FastTrak, a RAID 0 logical disk consisting of two drives will transfer at about twice the speed of the slowest drive in the logical disk. A RAID 0 logical disk consisting of four drives

(TX4200) will transfer at about three times the speed of the slowest drive in the logical disk.

RAID 1 (Mirror)

For capacity – The FastTrak logical disk will be as big as the smallest drive in the logical disk. The larger drive will simply be truncated. The truncated space on the bigger drive is unusable.

For sustained data transfers – The FastTrak logical disk will write data at the rate of the slowest drive in the logical disk. The FastTrak logical disk will read data at twice the rate of the slowest drive in the logical disk.

RAID 10 (Mirror/Stripe) (TX4200 only)

For capacity – The FastTrak logical disk will be twice the size as the smallest drive in the logical disk. Larger drive will simply be truncated. The truncated space on the bigger drives is unusable.

For sustained data transfers – The FastTrak logical disk will read and write data at the rate of the slowest drive in the logical disk.

Drive Issues

Can I add a drive to a FastTrak logical disk via hot-swap and dynamically adjust the logical disk size?

Yes. The FastTrak Serial ATA RAID Controller card supports dynamically adjustable RAID size and RAID level. RAID level changes depend on the original RAID level and the number of drives available.

62

Chapter 7: Support

Do the disk drives on the FastTrak Controller have to be the same size?

The disk drives connected to the FastTrak Serial ATA RAID Controller card do not have to be the same size. If the sizes differ, the FastTrak Controller will truncate the bigger drive so the drives match. The resulting difference in drive space is unusable, so avoid using disk drives of significantly different capacities.

I already have a logical disk on an older FastTrak controller. Can I move that logical disk to my new FastTrak Serial ATA RAID controller?

Yes, provided your logical disk was build using Serial ATA disk drives. All

FastTrak controllers read the logical disks the same way so you can move them from one controller to another.

Can I take a drive used in a FastTrak logical disk and access it directly with a different controller, such as the one integrated on the motherboard?

Only Single-drive striped (RAID 0) and mirrored (RAID 1) logical disk configurations allow the drive(s) to be accessed individually on another controller. Multiple-drive striped (RAID 0) or mirrored/striped (RAID 10) drives will not work.

If I have a problem with one of the drives on the FastTrak Controller, how can I low-level format it to correct the problem?

Do NOT do this. Low-level formatting is unnecessary and generally does not correct problems commonly experienced. If you think the disk drive is faulty, run the drive manufacturer’s diagnostic utility on it.

Errors such as bad sectors or ECC/CRC failure are best remedied by completely replacing the drive. For this reason, do NOT low-level format the drives attached to the FastTrak controller.

Do I have to install disk management software on my logical disk in order to access the full storage capacity of drives?

No! Disk management software will only complicate things. The logical disk should be fully addressable by your OS as it is. Remember that some operating systems have varying limits on the sizes of partitions and logical drives that can be defined. Consult your OS documentation about partitioning larger drives.

What system BIOS setup settings do I use for the drives on the FastTrak

Serial ATA RAID Controller card?

None. The drives on the FastTrak Controller are supported by the FastTrak

BIOS and/or OS drivers, not by your system BIOS.

63


How do I partition/format my FastTrak logical disk?

The FastTrak Serial ATA RAID Controller represents the logical disk as a single disk drive to your system. Therefore, anything that you can do to a single disk drive you can do to a FastTrak logical disk. You can partition the logical disk as you see fit using any file system you want.

Installation Issues

(Capacity, Booting)

How can I change the system boot sequence in order to boot from the

FastTrak logical disk?

The boot sequence is controlled by the system BIOS. As far as the system

BIOS is concerned, the FastTrak Serial ATA RAID Controller and its defined logical disks are categorized as a SCSI device. This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first, rather than

IDE.

If there are multiple SCSI add-in controllers in the system, then the boot sequence among is determined by their PCI slot priority. PCI slot #1 will be first, slot #2 second, etc. If you want to boot from the logical disk, put the

FastTrak Controller in the PCI slot where it will be accessed before the other

SCSI controllers.

How can I change the boot sequence between a PCI SCSI card and the

FastTrak logical disk?

Since all PCI devices are PnP, it is difficult to determine which device is addressed first. Some newer motherboard BIOSes have advanced options that identify devices and allow you to select which device will be assigned resources first. Otherwise you may have to physically switch the device cards on the PCI slots so that the boot device is in the highest priority slot number, as described in the previous answer.

Post-Installation

Why can't I see the drives on the FastTrak Controller card under FDISK?

You have not created a logical disk yet. If no logical disk has been created, the system will not recognize drive(s) attached to the FastTrak card.

64

Chapter 7: Support

Contact Technical Support

Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.

If you decide to contact us, please have the following information available:

• Product model and serial number

• BIOS and driver version numbers

• A description of the problem / situation

• System configuration information, including: motherboard and CPU type, hard drive model(s), ATA/ATAPI drives & devices, and other controllers.

Technical Support Services

Promise Online™ Web Site http://www.promise.com

(technical documents, drivers, utilities, etc.)

North and South America

E-mail Support [email protected]

Fax Technical Support (408) 2280730

Attention: Technical Support

Phone Technical Support (408) 2286073

7:30-5:30pm M-F Pacific Standard Time

If you wish to write us for support:

Promise Technology, Inc.

Attn: Technical Support

580 Cottonwood Drive

Milpitas, CA 95035, USA

65


Europe, Africa and Middle East

E-mail Support

Fax Technical Support

Phone Technical Support

If you wish to write us for support: [email protected]

+31 (0) 40 256 9463


+31 (0) 40 235 2600

8:30-5:00pm The Netherlands Time

Promise Technology Europe B.V.


Luchthavenweg 81-125

5657 EA Eindhoven, The Netherlands

Pacific Rim

E-mail Support

Fax Technical Support

Phone Technical Support

If you wish to write us for support: [email protected]

+886 3 564 53 13


+886 3 578 23 95 (ext. 8873)

9:00-5:30pm Taiwan Time



2F, No. 30, Industry E. Rd. IX

Science-based Industrial Park

Hsinchu, Taiwan, R.O.C.

China

E-mail Support [email protected]

Fax Technical Support +86 10 8857 8015


Phone Technical Support +86 10 8857 8085 or 8095

9:00-6:00pm China Time

If you wish to write us for support:

Promise Technology China


Room 1205,Tower 3,Webok Time-center

No.17 South Zhong Guan Cun Road

Hai Dian District, Beijing 100081

P.R. China

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Chapter 7: Support

Limited Warranty

Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.

This warranty: a) applies only to products which are new and in cartons on the date of purchase; b) is not transferable; c) is valid only when accompanied by a copy of the original purchase invoice.

d) Is not valid on spare parts, fans, and power supplies

This warranty shall not apply to defects resulting from: a) improper or inadequate maintenance, or unauthorized modification(s), performed by the end user; b) operation outside the environmental specifications for the product; c) accident, misuse, negligence, misapplication, abuse, natural or personal disaster, or maintenance by anyone other than a Promise or a

Promise-authorized service center.

Disclaimer of other warranties

This warranty covers only parts and labor, and excludes coverage on software items as expressly set above.

Except as expressly set forth above, Promise DISCLAIMS any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise. Promise makes no warranty or representation concerning the suitability of any product for use with any other item. You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used.

Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly.

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No other document, statement or representation may be relied on to vary the terms of this limited warranty.

Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.

Promise shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealized savings, equipment damage, costs of recovering, reprogramming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indirect, incidental, or punitive damages, whether in contract, tort, or otherwise, notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages. Promise is not an insurer. If you desire insurance against such damage, you must obtain insurance from another party.

Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products, so the above limitation may not apply to you.

This warranty gives specific legal rights, and you may also have other rights that vary from state to state. This limited warranty is governed by the State of

California.

Your Responsibilities

You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data loss resulting from the use of any product.

Return Product For Repair

If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our

Technical Services, making sure to provide the following information:

• Product model and serial number (required)

• Return shipping address

• Daytime phone number

• Description of the problem

• Copy of the original purchase invoice

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Chapter 7: Support

The technician will assist you in determining whether the product requires repair.

If the product needs repair, the Technical Support Department will issue an RMA

(Return Merchandise Authorization) number.

Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to:

USA and Canada:

Other Countries:


Customer Service Dept.

Attn.: RMA # ______

580 Cottonwood Drive

Milpitas, CA 95035

Return the product to your dealer or retailer.

Contact them for instructions before shipping the product.

You must follow the packaging guidelines for returning products:

• Use the original shipping carton and packaging

• Include a summary of the product’s problem(s)

• Write an attention line on the box with the RMA number

• Include a copy of proof of purchase

You are responsible for the cost of insurance and shipment of the product to

Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty.

When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit. In the event of a replacement, the replacement unit will be under warranty for the remainder of the original warranty term from purchase date, or 30 days, whichever is longer.

Promise will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping).

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Appendix A: Partition and Format

In order for your operating system to recognize and work with the disk drives attached to your FastTrak TX2200 or TX4200 Serial ATA RAID Controller card, the drives must be partitioned and formatted.

• If your drives were previously partitioned and formatted they are ready to use and you can skip this procedure

• If your drives have not been partitioned and formatted, you must do that job before you can use them

The actions of partitioning and formatting create a file structure on the disk drives with which your operating system can work. In the example below, we show how this is done in Windows. A similar procedure is required for Linux PC’s. However, partitioning and formatting in Linux is unautomated, therefore please refer to your system documentation for the exact procedure.

Note

If you plan to boot your computer from this logical disk, go to

Windows and Device Driver Installation under the Installation section for instructions. The instructions here are for data logical disks only.

1.

From the desktop, right-click on the My Computer icon and select Manage from the popup menu. The Computer Management window opens.

2.

From the left menu, click on Disk Management. The Disk Management window opens with your new logical disk identified as Disk 1. The Initialize

Wizard appears automatically.

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3.

Click the Next button to start the Wizard.

4.

In the following windows, select Disk 1 to Initialize. Do not select any disks to

Convert. Click the Finish button to Initialize the logical disk.

5.

Right-click on the Unallocated portion of Disk 1 and select New Partition... from the popup menu. The New Partition Wizard appears.

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Appendix A: Partition and Format

6.

Click the Next button to start the wizard.

7.

In the following windows, do the following actions. Click Next to move to the next window.

• Select Primary Partition

• Specify the maximum available partition size in MB

• Assign the available drive letter of your choice

• Choose Format this partition with the following settings

• File system: NTFS

• Allocation unit size: Default

• Volume label: Enter your choice of name

• Do not check “Perform a quick format” or “Enable file and folder compression”

8.

Review your selections and click Finish. The New Partition Wizard will disappear while partitioning and formatting begin.

This process will take some time. The Disk Management window displays the progress.

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When formatting is complete, your logical disk will appear as a hard drive in the Disk Management window (above) and the My Computer window

(below).

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