TROUBLESHOOTING. Citizen CT-P293
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40 Pages
Citizen CT-P293 is a compact line thermal printer capable of printing receipts, tickets, and labels with high-quality and speed. It features a user-friendly control panel with various settings and options to optimize printing tasks. The printer offers flexible paper loading options, including a built-in paper roll holder and an optional external paper roll holder for extended printing needs. Additionally, it provides multiple connectivity options, including USB, serial, and parallel interfaces, ensuring seamless integration with different systems.
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CT-292/293 Series Service Manual
2. TROUBLESHOOTING
When an error is detected, the three LEDs indicate the error status in the following patterns.
LED on the panel
1) POWER LED (green)
Blinking: Memory check error, hex-dump mode, memory switch setting mode
Not lit: Power not supplied
2) ERROR LED (red)
Lit: Cover open, paper end
Blinking: Occurrence of an error, waiting for macro execution
Not lit: Normal operation
Not lit: Normal operation
Status
POWER LED
(Green)
Head overheat
Lit
Cover open error *1
(MSW3-8 is set to OFF.)
Cover open error *2
(MSW3-8 is set to ON.)
Cutter lock error
Lit
Lit
Memory check error
Lit
Low voltage error
High voltage error
Lit
Lit
- 18 -
ERROR LED
(Red)
PAPER LED
(Orange)
−
−
−
−
− −
−
−
CT-292/293 Series Service Manual
Status
Paper end
POWER LED
(Green)
Lit
ERROR LED
(Red)
−
PAPER LED
(Orange)
Lit
Macro execution wait
*1, 2:
*2:
Lit
When the front cover is opened during paper feed or printing, the paper sensor may be activated, resulting in the paper end error.
After closing the front cover, reset the error by using a command.
- 19 -
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Table of contents
- 5 INTRODUCTION
- 5 DISASSEMBLY AND REASSEMBLY
- 5 Tools Used
- 6 Disassembly Procedure
- 17 Assembly Procedure
- 18 Oiling
- 19 TROUBLESHOOTING
- 19 Error Indication
- 21 Explanations of Error Conditions
- 21 Head Overheat Error
- 21 Cover Open Error
- 21 Cutter Lock Error
- 21 Memory Check Error
- 21 Low Voltage Error
- 21 High Voltage Error
- 21 Paper End
- 21 Macro Execution Wait
- 22 Troubleshooting Procedure
- 22 Troubleshooting Guide
- 25 SERVICE PARTS LIST
- 27 Mechanical Exploded Diagrams