Warranty Services. ProBoat Arleigh Burke Class Destroyer

Warranty Services

Questions, Assistance, and Repairs

Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly, setup or use of the Product has been started, you must contact Horizon directly. This will enable

Horizon to better answer your questions and service you in the event that you may need any assistance. For questions or assistance, please direct your email to productsupport@ horizonhobby.com, or call 877.504.0233 toll free to speak to a service technician.

Inspection or Repairs

If this Product needs to be inspected or repaired, please call for a Return Merchandise

Authorization (RMA). Pack the Product securely using a shipping carton. Please note that original boxes may be included, but are not designed to withstand the rigors of shipping without additional protection.

Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as

Horizon is not responsible for merchandise until it arrives and is accepted at our facility.

A Service Repair Request is available at www.

horizonhobby.com on the “Support” tab.

If you do not have internet access, please include a letter with your complete name, street address, email address and phone number where you can be reached during business days, your RMA number, a list of the included items, method of payment for any non-warranty expenses and a brief summary of the problem. Your original sales receipt must also be included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of the shipping carton.

Warranty Inspection and Repairs

To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase date. Provided warranty conditions have been met, your Product will be repaired or replaced free of charge. Repair or replacement decisions are at the sole discretion of Horizon Hobby.

Non-Warranty Repairs

Should your repair not be covered by warranty the repair will be completed and payment will be required without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for repair you are agreeing to payment of the repair without notification. Repair estimates are available upon request. You must include this request with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight. Please advise us of your preferred method of payment. Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard, American

Express, and Discover cards. If you choose to pay by credit card, please include your credit card number and expiration date.

Any repair left unpaid or unclaimed after

90 days will be considered abandoned and will be disposed of accordingly. Please note: non-warranty repair is only available on electronics and model engines.

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Warranty Services

United States

Electronics and engines requiring inspection or repair should be shipped to the following address:

Horizon Service Center

4105 Fieldstone Road

Champaign, Illinois 61822

USA

All other Products requiring warranty inspection or repair should be shipped to the following address:

Horizon Product Support

4105 Fieldstone Road

Champaign, Illinois 61822

USA

Please call 877-504-0233 or e-mail us at [email protected] with any questions or concerns regarding this product or warranty.

United Kingdom

Electronics and engines requiring inspection or repair should be shipped to the following address:

Horizon Hobby UK

Units 1-4 Ployters Rd

Staple Tye

Harlow, Essex

CM18 7NS

United Kingdom

Please call +44 (0) 1279 641 097 or e-mail us at [email protected] with any questions or concerns regarding this product or warranty.

Germany

Electronics and engines requiring inspection or repair should be shipped to the following address:

Horizon Technischer Service

Hamburger Strasse 10

25335 Elmshorn

Germany

Please call +49 4121 46199 66 or e-mail us at [email protected] with any questions or concerns regarding this product or warranty.

France

Please call +33 (0) 1 60 47 44 70 with any questions or concerns regarding this product or warranty.

Horizon Hobby SAS

14 Rue Gustave Eiffel

Zone d’Activité du

Réveil Matin

91230 Montgeron

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