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Troubleshooting
As you use the Advanced MCACC application, errors can occur for a variety of reasons, such as incompatibilities with other applications and the current configuration of your PC. If an error occurs, refer to the troubleshooting points below.
If the trouble cannot be rectified even after checking the points listed below, ask the Pioneer Customer
Support Division (USA) or Customer Satisfaction Department (Canada).
Pioneer Electronics Service Inc. TEL: 800-421-1404
Pioneer Electronics of Canada, Inc.
Customer Satisfaction Department
TEL: 1-877-283-5901
The application is unstable, or does not work normally
Cause 1:
If your PC does not meet the requirements for using this application, the application can be unstable, very slow, or freeze up.
Check to be sure that your PC meets the requirements for using this application. (See page 2 .) You
cannot use this application unless your PC meets all of the requirements.
Cause 2:
Even if the required conditions for the computer environment are met, if many files are opened in the application and all are displayed with the MCACC
Parameters option, an error message may appear due to lack of computer memory.
If an error message like the one shown below appears, either close some of the opened files, or quit the application itself then restart it. If you want to compare many files, we recommend printing them out using the Print function and comparing them on paper.
Not enough storage is available to process this command.
Advanced MCACC cannot be installed
Cause 1:
An error message may appear if there are not enough system resources available.
If an error message like the one shown below appears, re-start the PC, then start the installer
(PioneerAdvancedMCACC_e_ver_*_*.exe) with no other applications active.
The InstallShield Engine (iKernel.exe) could not be installed.
The system cannot read from the specified device.
Cause 2:
Installation of Advanced MCACC may fail because of incompatibilities with other applications.
Try the following, in the order indicated.
1) If there are any other applications active, exit the other applications and try starting the installer
(PioneerAdvancedMCACC_e_ver_*_*.exe) again.
2) If that does not work, try restarting your PC, and starting the installer
(PioneerAdvancedMCACC_e_ver_*_*.exe) with no other applications active.
32
Troubleshooting (Continued)
Cannot send measurement data to PC
Cause 1:
Random transmission errors sometimes occur.
Even if an error occurred on your first attempt, try sending the data again. Sometimes the transmission succeeds when you try again.
Cause 2:
Messages like the following may appear if a transmission error occurs.
Timeout occurred.
Command error occurred. Please try again.
Send failed.
Try the following, in the order indicated.
1) In the GUI screen of the receiver, check that “Start the MCACC application on your PC” is displayed.
(This message indicates that the receiver is ready to send data to the PC.)
2) Check that the RS-232C cable is properly connected. (Be sure to switch off all components and disconnect their power cord from the power outlets before changing any cable connections.)
3) Exit any other active applications.
4) Check the COM port number.
5) Check the type of RS-232C cable to use is correct ( page 7 ).
6) Restart the Advanced MCACC application.
7) Restart your PC.
Cause 3:
The following message may appear and the data transmission may be not available.
Cannot open the serial port (COM*).
Refer to the operation manual for PC or the application software using the COM port, and make the connecting COM port available for transmission.
33
Troubleshooting (Continued)
Advanced MCACC cannot be updated
Cause 1:
An error message may appear if there are not enough system resources available.
If an error message appears (like the one explained above in Cause 1) of Advanced MCACC cannot be
, restart your PC and start the installer (PioneerAdvancedMCACC_e_ver_*_*.exe) with no other applications active.
Cause 2:
Updating of Advanced MCACC may fail because of incompatibilities with other applications.
Try the following, in the order indicated.
1) If there are any other applications active, exit the other applications and try starting the installer
(PioneerAdvancedMCACC_e_ver_*_*.exe) again.
2) If that does not work, try restarting your PC, and starting the installer
(PioneerAdvancedMCACC_e_ver_*_*.exe) with no other applications active.
Reverb characteristics graph cannot be printed
Cause:
It is not possible to print reverb characteristics graphs displayed in the “ALL” mode.
ALL display
Print after selecting an individual channel or frequency graph.
Some functions in application operation cannot be used
Cause:
You may not properly use the application software not corresponding to your receiver.
Check the model number of your receiver and use the application software corresponding to it.
34
Troubleshooting (Continued)
The receiver causes a malfunction when it is connected to the PC with an RS-232C cable
Cause:
When the receiver is connected to your PC with an RS-232C cable, the power of the receiver may be automatically switched on when you operate the PC.
Unplug the cable when not in use.
EQ response in the graph (following calibration) does not appear flat
Cause 1:
The slope of the graph indicates the reverb characteristics. The reverb characteristics of the room itself cannot be corrected by equalization alone, so the angle of the graphs’ slope is the same before and after calibration.
Through calibration, the graphs for the different frequencies move horizontally by the amount of the equalization. For the results of calibration, you can check that the graphs line up at a specific point on the time axis.
The reverb characteristics themselves (the shape of the graph) do not change unless the listening environment is improved.
.)
Cause 2:
For various reasons, the frequency characteristic graphs may not become flat even when equalization is performed with the “SYMMETRY” or “ALL CH ADJ” functions.
With MCACC, calibration is performed automatically to achieve the optimum sound quality, but without any unreasonable calibration.
Adjustments made with the “Manual MCACC” setup do not change the graph
Cause:
Despite level adjustments being made, the filters used for analysis may not display these adjustments in the graphical output.
However, these adjustments are taken this into account by the filters dedicated to overall system calibration.
Lower frequencies do not seem to have been calibrated for SMALL speakers
Cause:
Low frequency calibration with the equalizer is not performed for speakers that are set to “SMALL”, but the reverb characteristics display shows the pure characteristics of the sound output from the speakers, so it indicates the characteristics with no low frequency calibration.
With MCACC, optimum calibration is performed in function of the speakers’ sound reproduction capacities, so there is no problem for low frequency calibration of speakers that are set to “SMALL”.
35
PIONEER CORPORATION
4-1, Meguro 1-Chome, Meguro-ku, Tokyo 153-8654, Japan
PIONEER ELECTRONICS (USA) INC.
P.O. BOX 1540, Long Beach, California 90801-1540, U.S.A. TEL: (800) 421-1404
PIONEER ELECTRONICS OF CANADA, INC.
300 Allstate Parkway, Markham, Ontario L3R 0P2, Canada TEL: 1-877-283-5901, 905-479-4411
PIONEER EUROPE NV
Haven 1087, Keetberglaan 1, B-9120 Melsele, Belgium TEL: 03/570.05.11
PIONEER ELECTRONICS ASIACENTRE PTE. LTD.
253 Alexandra Road, #04-01, Singapore 159936 TEL: 65-6472-7555
PIONEER ELECTRONICS AUSTRALIA PTY. LTD.
178-184 Boundary Road, Braeside, Victoria 3195, Australia, TEL: (03) 9586-6300
PIONEER ELECTRONICS DE MEXICO S.A. DE C.V.
Blvd.Manuel Avila Camacho 138 10 piso Col.Lomas de Chapultepec, Mexico,D. F. 11000 TEL: 55-9178-427 0
K002_B_En
Published by Pioneer Corporation.
Copyright © 2009 Pioneer Corporation.
All rights reserved.
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