Supported Platforms. Avaya 273954, 273953, 273950, 273947, 273946, 273945, 273944, 273943, 273942, 273941
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5.
Supported Platforms
The following platforms are supported:
· IP500
· IP500 V2
· IP Office for Linux (Server Edition, Virtualized IP Office)
Some features are only supported on the IP500 V2 platform, as summarized in the following table. All other features are supported on all platforms.
Feature IP500 IP500 V2 Server Edition
Basic Edition – PARTNER® Mode
Basic Edition – Norstar™ Mode
Combination cards
SD cards
Essential Edition additional ports license No
Norstar™/BCM Digital phones on IP Office No
TCM8
DS16A/DS30A and DS16B/DS30B
Unified Communications Module (UCM)
No
No
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
No
No
No
SSL/VPN
On-Boarding Automation
SSL/VPN NAPT
IP Office Web Manager
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Product Description
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 84
Issue 27.02.0 (Monday, January 06, 2014)
Chapter 6.
IP Office Server Edition
Product Description
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 85
Issue 27.02.0 (Monday, January 06, 2014)
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Table of contents
- 7 Introduction
- 7 Avaya IP Office
- 10 Voice Communication Solution Features
- 11 Data Communication Solution Features
- 12 Applications Platform Features
- 13 Management Tools
- 14 Scaleable Platform
- 14 Telephone Options
- 14 Application and Feature Licensing
- 17 What's New in IP Office Release 9.0
- 17 Branch Consolidation and Centralization
- 17 Unified Communication Collaboration
- 18 Server Edition
- 20 Web Manager for Server Edition and Standard Mode
- 20 SIP Trunks
- 21 Automated On-Boarding and SSL VPN Enhancements
- 21 Phone and Hardware Enhancements
- 22 Communications Accessibility Support
- 22 Other IP Office Software Enhancements
- 25 IP Office Basic Edition PARTNER® Mode
- 27 Hardware
- 29 Telephones
- 29 1400 Series telephones
- 30 9500 Series telephones
- 31 Norstar T-Series and M-Series telephones
- 32 PARTNER ACS telephones
- 33 PARTNER ACS "Euro" telephones
- 34 Wireless telephones
- 35 Analog "POTS" telephones
- 36 System Administration
- 38 Application Programming Interface (TAPI)
- 38 System Programming Procedures
- 38 Centralized Telephone Programming
- 39 System Features
- 40 911 Emergency Dialing
- 40 Abbreviated Ringing
- 40 Absent Text Messaging
- 40 Absent Text Message Inspect
- 40 Account Code Entry
- 40 Allowed Lists / Disallowed Lists
- 41 Attendant Positions
- 41 Auto Attendants (Multiple) / Sub-Menus / Emergency Greeting
- 41 Auto Dialing
- 41 Automatic Callback
- 41 Automatic Daylight Savings Time
- 41 Automatic Extension Privacy
- 41 Automatic Line Selection
- 42 Automatic Voicemail Coverage
- 42 Backup Failure Alarm
- 42 Backup Programming - Automatic
- 42 Backup Programming - Manual
- 42 Bridging (Joining Calls)
- 42 Call Coverage
- 42 Call Forwarding - Internal
- 42 Call Log - Digital Sets
- 42 Call Logs - ETR sets
- 43 Call Pickup
- 43 Call Timer Display
- 43 Call Waiting
- 43 Caller ID Features
- 43 CO Disconnect Time
- 43 Conference Drop
- 43 Conferencing
- 43 Contact Closure Support for 2 Devices
- 44 Copy Settings
- 44 Dial Code Features
- 45 Direct Inward Dialing (DID)
- 45 Direct Inward Dialling (DID) to Auto Attendant
- 45 Direct Line Pickup
- 45 Display Language
- 45 Display SD Card Feature Key ID
- 45 Display System IP Address
- 45 Display System Release
- 45 Distinctive / Differentiated Ringing
- 45 Do Not Disturb
- 46 Do Not Disturb Override
- 46 Doorphones
- 46 Emergency Phone Number List
- 46 Extension Hunt Groups
- 46 Extension Name Display
- 46 External Hotline
- 46 Fax Machine Extensions
- 46 Flexible Dial Plan
- 46 Group Calling - Ring / Page
- 46 Group Hunting - Ring / Page
- 47 Group Pickup
- 47 Hold Reminder
- 47 Hot Dial
- 47 Hotline
- 47 Intercom Dial Codes
- 47 Intercom Dial Tone
- 48 Intercom Manual Dialing
- 48 Line Coverage Extension
- 48 Line Ringing Options
- 48 Log All Calls
- 48 Message Alert Notification
- 48 Music on Hold
- 48 Network Time Synchronization
- 48 Night Service
- 48 One-Touch Transfer
- 49 Paging Features
- 49 PBX Mode
- 49 Personal Line Termination
- 49 Personalized Station Ringing
- 49 POTS (Plain Old Telephone Set) Support
- 49 Privacy
- 49 Recall
- 49 Redialing Features
- 49 Remote Call Forwarding / Mobile Twinninng
- 50 Remote Access to the Built-in Modem
- 50 Ring on Transfer
- 50 Ringing Line Preference
- 50 SD Card Start-up / Shut Down via TUI
- 50 Speed Dial Options
- 50 Station Lock / Unlock
- 51 Station Message Detail Reporting (SMDR)
- 51 System Groups
- 51 System Password
- 51 Transfer / Transfer Return
- 51 Transfer Return to a Programmable Extension
- 52 Unique Line Ringing / Override Line Ringing
- 52 Visual Voice Messaging
- 52 Voicemail Options
- 53 VMS Cover
- 53 VMS Cover Ring Interval
- 53 VMS Hunt Delay
- 53 VMS Hunt Schedule Interval
- 53 Voice Mailbox Transfer - Direct
- 54 Voice Messaging
- 54 Wake-Up Service
- 56 IP Office Basic Edition Norstar® Mode
- 58 Hardware
- 60 Telephones
- 60 1400 Series telephones
- 61 9500 Series telephones
- 62 Norstar T-Series and M-Series telephones
- 63 Wireless Telephones
- 63 Analog "POTS" telephones
- 64 System Administration
- 66 Application Programming Interface (TAPI)
- 66 System Programming Procedures
- 66 Centralized Telephone Programming
- 67 System Features
- 68 911 Emergency Dialing
- 68 Abbreviated Ringing
- 68 Absent Text Messaging
- 68 Absent Text Message Inspect
- 68 Account Code Entry
- 68 Allowed Lists / Disallowed Lists
- 69 Attendant Positions
- 69 Auto Attendants (Multiple) / Sub-Menus / Emergency Greeting
- 69 Auto Dialing
- 69 Automatic Callback
- 69 Automatic Daylight Savings Time
- 69 Automatic Extension Privacy
- 69 Automatic Line Selection
- 70 Automatic Voicemail Coverage
- 70 Backup Failure Alarm
- 70 Backup Programming - Automatic
- 70 Backup Programming - Manual
- 70 Bridging (Joining Calls)
- 70 Call Coverage
- 70 Call Forwarding - Internal
- 70 Call Log - Digital Telephones
- 70 Call Logs - ETR Telephones
- 71 Call Timer Display
- 71 Call Waiting
- 71 Caller ID Features
- 71 CO Disconnect Time (Programmable)
- 71 Conference Drop
- 71 Conferencing
- 71 Contact Closure Support for 2 Devices
- 72 Copy Settings
- 72 Dial Code Features
- 73 Direct Inward Dialing (DID)
- 73 Direct Inward Dialling (DID) to Auto Attendant
- 73 Direct Line Pickup
- 73 Display Language
- 73 Display SD Card Feature Key ID
- 73 Display System IP Address
- 73 Display System Release
- 73 Distinctive / Differentiated Ringing
- 73 Do Not Disturb
- 74 Do Not Disturb Exceptions
- 74 Doorphones
- 74 Emergency Phone Number List
- 74 Extension Hunt Groups
- 74 Extension Name Display
- 74 External Hotline
- 74 Fax Machine Extensions
- 74 Flexible Dial Plan
- 74 Group Calling - Ring / Page
- 74 Group Hunting - Ring / Page
- 75 Group Pickup
- 75 Hold Reminder
- 75 Hot Dial
- 75 Hotline
- 75 Intercom Dial Codes
- 75 Intercom Dial Tone
- 76 Intercom Manual Dialing
- 76 Line Coverage Extension
- 76 Line Ringing Options
- 76 Log All Calls
- 76 Message Alert Notification
- 76 Music on Hold
- 76 Night Service
- 76 One-Touch Transfer
- 76 Paging Features
- 77 PBX Mode
- 77 Personal Line Termination
- 77 Personalized Station Ringing
- 77 POTS (Plain Old Telephone Set) Support
- 77 Privacy
- 77 Recall
- 77 Redialing Features
- 77 Remote Call Forwarding
- 78 Remote Access to the Built-in Modem
- 78 Ring on Transfer
- 78 Ringing Line Preference
- 78 SD Card Start-up / Shut Down via TUI
- 78 Speed Dial Options
- 78 Station Lock / Unlock
- 79 Station Message Detail Reporting (SMDR)
- 79 System Groups
- 79 System Password
- 79 Transfer / Transfer Return
- 79 Transfer Return to a Programmable Extension
- 80 Unique Line Ringing / Override Line Ringing
- 80 Visual Voice Messaging
- 80 Voicemail Options
- 81 VMS Cover
- 81 VMS Cover Ring Interval
- 81 VMS Hunt Delay
- 81 VMS Hunt Schedule Interval
- 81 Voice Mailbox Transfer - Direct
- 81 Voice Messaging
- 82 Wake-Up Service
- 84 Supported Platforms
- 86 IP Office Server Edition
- 86 IP Office Server Edition Overview
- 88 Server Edition Key Components
- 88 Server Edition Deployment Options
- 89 Server Edition Scalability
- 93 Server Edition Resiliency
- 95 Centralized Management
- 95 Templates
- 95 Backup and Restore
- 96 Installation and Upgrades
- 96 Ignition Process
- 96 Serviceability
- 98 IP Office 500 Platform
- 98 IP Office 500 Control Unit
- 100 IP500 Base Cards
- 105 IP500 Trunk Cards
- 109 External Expansion Modules
- 109 IP500 Analog Phone Expansion Module
- 110 IP500 Digital Station Modules
- 111 DS16/DS30
- 111 DS16A/DS30A
- 111 DS16B/DS30B
- 112 IP500 Analog Trunk 16 Module
- 114 Telephones
- 116 9600 and 96x1 Telephones
- 116 9600 Series IP Telephones
- 117 9620L, 9620C IP Telephones
- 119 9630G, 9640, 9640G Telephones
- 121 9650, 9650C IP Telephones
- 123 SBM24 Adapter Module
- 124 96x1 Series IP Telephones
- 124 9608 and 9611G IP Telephones
- 127 9621G and 9641G
- 130 Accessories
- 130 Bluetooth Adapter
- 130 Gigabit Ethernet Adapter
- 131 Power Options for IP Telephones
- 132 B100 Conference Telephones
- 133 B149
- 134 B159
- 135 B179
- 136 B100 Accessories
- 137 B100 Feature Comparison
- 138 9504 and 9508 Digital Telephones
- 142 1600 Series IP Telephones and 1400 Series Digital Telephones
- 143 1603 and 1603SW IP Telephones and 1403 Digital Telephones
- 145 1608 IP Telephones and 1408 Digital Telephones
- 147 1616 IP Telephones and 1416 Digital Telephones
- 149 BM32 Button Module for 1616 IP Telephones and DBM32 Button Module for 1416 Digital Telephones
- 150 T3 Telephones
- 150 T3 Compact
- 152 T3 Classic
- 153 T3 Comfort
- 154 T3 DSS Expansion Modules
- 155 Wireless Phone Solutions
- 156 D100
- 156 Phone functionality
- 157 Capacity and performance
- 158 Hardware components
- 161 Wireless - DECT R4
- 171 3720 DECT
- 172 3725 DECT
- 174 3740 Ruggedized DECT
- 175 3749 Intrinsically Safe DECT Handset
- 176 DECT R4 Handset Summary
- 179 DECT R4 Accessories and Site Survey Kits
- 182 Wireless - Avaya IP DECT
- 184 3701 IP DECT
- 185 3711 IP DECT
- 186 Wireless - WiFi (802.11)
- 189 3641 Ruggedized Wireless Telephone
- 190 3645 Ruggedized Wireless Telephone
- 191 3616 Wireless Telephone
- 192 3626 Ruggedized Wireless Telephone
- 193 Digital Wireless 3810 Telephone
- 195 Business Series Terminal T7406E Cordless Telephone
- 203 Other Phones Supported
- 204 5400/2400 Digital Deskphones
- 204 5402, 5602 SW, 2402, 4602 SW Telephone
- 206 5410, 5610 SW, 2410, 4610 SW Telephones
- 208 5420, 5621, 2420, 4621, 4625 Telephones
- 210 EU24 and EU24 BL Expansion Modules
- 211 1100 and 1200 IP Phones
- 211 1100 and 1200 IP Phones Overview
- 212 IP Phones Benefits
- 214 SIP Protocol: Feature overview on IP Office with 1100/1200 phones
- 217 Avaya IP Phones 1120E and 1140E
- 218 Avaya IP Phones 1220 and 1230
- 221 BST T7000 and M7000 Series - Digital Deskphones
- 224 T7000
- 225 T7100
- 226 T7208
- 227 T7316E
- 228 BST Central Answering Position (T7316E + T24)
- 229 M7000
- 230 Avaya Audio Conferencing Unit
- 231 Button Modules
- 232 Analog Telephones
- 233 Avaya 6200 Analog Telephone (North America)
- 234 Interquartz Gemini Phones (EMEA and APAC)
- 237 Doorphone Entry Systems for IP Office
- 238 Headsets
- 239 Summary
- 243 Features and Call Handling
- 244 Basic Call Handling
- 244 Tones
- 244 Caller ID
- 244 Call Screening
- 245 Hold
- 245 Toggle Calls
- 245 Hold Call Waiting
- 245 Hold Music (Music on Hold)
- 245 Park
- 245 Automatic Callback
- 246 Direct Inward Dialing (DID/DDI)
- 246 Transfer
- 246 Distinctive and Personalized Ringing
- 246 Personalized Ringing
- 246 Message Waiting Indication
- 247 Visual Voice
- 248 Advanced Call Handling
- 248 Absence Text
- 248 Call Tagging
- 249 Reclaim Call
- 249 Hunt Group Enable/Disable
- 249 Call Waiting
- 249 Do Not Disturb (DND)
- 249 Dial Plan
- 250 Paging
- 250 Intrude
- 250 Inclusion
- 250 Private Call
- 250 Hot Desking
- 250 Remote Hot Desking
- 251 Relay On/Off/Pulse
- 251 Pickup
- 251 Call Recording
- 252 Telecommuter Mode
- 252 Twinning and Mobility
- 254 Key and Lamp Operation
- 254 Appearance Buttons
- 254 Line Appearance
- 254 Call Appearance Buttons
- 255 Alerting/Ring Tone for Covered Calls
- 255 Bridged Appearance Buttons
- 255 Call Coverage
- 255 External Call Lamp Indication
- 257 Outbound Call Handling Features
- 257 Account Codes
- 257 Authorization Codes
- 257 Dial Emergency
- 257 Call Barring
- 258 Alternate Route Selection (ARS)
- 258 Maximum Call Length
- 258 Transferable Dial Out Privilege
- 258 Idle Line Preference
- 259 Forwarding
- 259 Coverage to Operator
- 259 Forward on Busy
- 259 Forward on No Answer
- 259 Forward Unconditional
- 259 Unconditional Forward to Voicemail
- 260 Forward Hunt Group
- 260 Follow Me
- 261 Avaya Telephone Features
- 261 Programmable Buttons
- 261 Busy Lamp Field (BLF) Indicators
- 261 Call History
- 262 Language
- 262 Centralized Personal Directory
- 263 Centralized System Directory
- 264 Self-Administration
- 264 On Hook Dialing
- 265 Inbound Call Handling
- 265 Incoming Call Routing
- 265 Hunt Groups
- 266 Multi-site Networking/Small Community Networking (SCN) Distributed Hunt Groups
- 266 Night Service
- 266 Time Profiles
- 266 Queuing
- 266 Announcements
- 267 Contact Center Features
- 267 Login
- 267 Monitor Calls
- 267 Acquire Call
- 267 Queue Threshold Alert
- 268 Miscellaneous Features
- 268 Conference Calls
- 268 Coaching/Silent Intrusion/Whisper Page
- 268 Dial On Pickup
- 268 Off Hook Operation
- 268 E911 / Emergency Call
- 269 System Short Codes
- 271 IP Telephony
- 273 Gateways, Gatekeepers and H.323 - Technology Overview
- 273 SIP - Session Initiation Protocol
- 274 IP Telephony Features
- 276 SIP Trunks
- 276 SIP Trunk Capabilities
- 278 SIP Endpoint Support
- 283 IP Office Interoperability
- 283 IP Office and Communication Manager Interoperability
- 284 IP Office and Session Manager Interoperability
- 284 IP Office and BCM Interoperability
- 285 IP Office, BCM, and CS1000 Interoperability
- 286 SIP Standard Call Feature Support
- 286 Video Collaboration Solution
- 287 Remote Phone Support
- 287 Remote Working - NAT Traversal
- 289 VPN Phone Functionality
- 290 Avaya Session Border Controller for Enterprise
- 290 VoIP FAQ
- 290 Network Requirements
- 290 What are Voice Compression Modules (VCM's) for?
- 291 Bandwidth Required For Each Voice Call?
- 291 Typical Bandwidth Required For Video Calls
- 291 Acceptable Delay?
- 291 How Many Simultaneous Calls Can I Get Down My Link?
- 292 What is the Maximum Number of Simultaneous VoIP Calls
- 292 Network Assessment
- 292 IP Packet Flow Control
- 293 VoIP Standards Supported
- 295 Public and Private Voice Networks
- 296 Private Circuit Switched Voice Networking
- 297 Public Voice Networking
- 299 E1R2 Channel Associated Signaling
- 299 Session Initiation Protocol (SIP)
- 302 Packet Based Voice Networking
- 303 Supplementary Services within IP Networks
- 304 Multi-Site Networking (Small Community Networking)
- 307 Internetworking with Other Avaya Products
- 308 Common Networking Features
- 308 Alternate Route Selection
- 309 Network Numbering Schemes
- 311 Data Networking Services
- 311 LAN/WAN Services
- 311 Internet Access
- 312 Remote Access Features
- 312 LAN to LAN Routing
- 313 SSL/VPN Remote Access
- 313 Advantages of the IP Office SSL/VPN Solution
- 313 Operation of SSL/VPN Remote Access
- 313 System Requirements
- 313 Data Networking Features
- 313 Integral 10/100 Mbit Layer 3 Ethernet Switch
- 314 DHCP Server
- 314 Leased Line Support
- 314 Dial-Up Circuit Support
- 314 Point-to-Point Protocol (PPP)
- 314 Multi-Link Point-to-Point Protocol (ML-PPP)
- 314 Frame Relay
- 314 Service Quotas
- 315 Time Profiles
- 315 Password Authentication Protocol (PAP)
- 315 Challenge Handshake Authentication Protocol (CHAP)
- 315 Data Header Compression
- 315 Data Compression
- 315 Bandwidth Allocation Control Protocol (BACP)
- 315 Callback
- 315 Domain Name Service (DNS) Proxy
- 316 Network Address Translation (NAT)
- 316 Proxy Address Resolution Protocol (ARP)
- 316 Auto Connect
- 316 Firewall
- 316 Light-Weight Directory Access Protocol (LDAP)
- 316 Remote Access Server (RAS)
- 317 Routing Information Protocol (RIP)
- 317 VPN: IPSec Tunneling
- 317 VPN: Layer 2 Tunneling Protocol
- 319 Unified Communications Module
- 322 Applications Server
- 324 User Call Control Applications
- 324 one-X Portal for IP Office
- 325 Calls Gadget
- 325 Call Log Gadget
- 326 Messages Gadget
- 327 Directory Gadget
- 329 World Clock Gadget
- 329 Agent Control Gadget
- 329 Personalizing the Layout
- 330 Extensibility with 3rd Party Gadgets
- 330 Profiles
- 331 Call Assistant
- 331 Feature Summary
- 332 Avaya IP Office Plug-in for Microsoft Outlook
- 334 Avaya IP Office Plug-in for Salesforce.com
- 335 IP Office Video Softphone
- 337 Video Support
- 338 Feature Overview
- 338 Licensing and Provisioning
- 339 Username and Twinning
- 339 Supported Audio and Video Hardware
- 339 Supported Audio and Video Codecs
- 340 PC Requirements
- 340 Mac Requirements
- 340 Flare Communicator
- 341 Flare Communicator for Windows
- 343 Real-time Communication and Collaboration Features
- 343 Installation and Configuration
- 343 Operating System and Device Support
- 344 Flare Communicator for iPad
- 345 Real-time Communication and Collaboration Features
- 345 Installation and Configuration
- 345 Operating System and Device Support
- 347 Receptionist
- 351 SoftConsole Options
- 352 SoftConsole Administration
- 353 SoftConsole PC Requirements
- 355 Computer Telephony Integration
- 355 CTI with IP Office
- 355 TAPILink Lite (1st Party TAPI Support)
- 356 TAPILink Pro (3rd Party TAPI Support)
- 356 Support for Developers
- 356 TAPI Functions Supported by IP Office
- 356 TAPI 2.1 Functions Supported
- 357 TAPI 3.0 functions supported
- 357 Device-Specific Data
- 358 DevLink Fields
- 360 Messaging
- 361 IP Office Essential Edition - Embedded Voicemail
- 362 IP Office Preferred Edition - Voicemail Pro
- 365 IP Office Preferred Edition - Voicemail Pro Resilience and Backup
- 368 Interaction of Voicemail with Email Systems
- 369 Unified Messaging Service (UMS)
- 372 Fax Messages
- 373 Text-to-Speech Email Reading (Microsoft Exchange only)
- 374 Networked Messaging
- 375 Auto Attendant
- 376 Personal Numbering
- 377 Accessing Database Information within Call Flows (IVR)
- 378 Using Text To Speech (TTS) Facilities within a Call Flow
- 379 Visual Basic (VB) Scripting
- 380 Extended Personal Greetings
- 381 Hunt Group Broadcast Messages
- 381 Personal Distribution Lists
- 381 Cascaded Out-Calling
- 382 Campaign Manager
- 384 Call Recording
- 385 Call Screening
- 385 IP Office Contact Recorder
- 387 Centralized Messaging with Avaya Communication Manager
- 387 Voicemail Feature Comparison
- 391 Mobility
- 391 one-X Mobile Preferred for IP Office
- 393 On-Site Mobility
- 395 External Mobility
- 398 3rd Party Mobility Solutions for Use with IP Office
- 400 Audio Conferencing
- 400 IP Office Preferred Edition Meet-Me Conferencing Solution
- 401 IP Office Conferencing Capacity
- 401 IP Office Standard Conferencing Features
- 404 The Contact Center
- 404 Customer Call Reporter
- 406 Dashboard
- 406 Real Time Report/Monitor
- 410 Call Statistics
- 411 Historical Reporting
- 413 Supervisor Wallboard
- 414 Custom Reports
- 415 Customer Map
- 418 Management Utilities
- 418 Web Manager
- 418 Web Manager for Server Edition and Standard Mode
- 420 Web Manager for Basic Edition
- 421 IP Office Simplified Manager
- 422 IP Office Monitor
- 423 Simple Network Management Protocol (SNMP)
- 424 System Status Application
- 425 Data Migration Manager
- 429 IP Office Support Services and Automated On-Boarding
- 429 Avaya Global Services
- 430 On-Boarding Automation
- 432 Technical Specifications
- 435 Interfaces
- 435 Protocols
- 439 Licenses
- 440 Basic Edition Licenses
- 440 Standard Mode Licenses
- 442 Server Edition Licenses
- 444 Small Community Network Licenses
- 444 Upgrade Licenses
- 445 Trunk Licenses
- 446 User Licenses
- 449 IP Endpoint Licenses
- 449 Other System Licenses
- 450 Trial Licenses
- 452 Appendix