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Troubleshooting
Emergencies
Gas leaking from cracked/cut/burned hose.
Gas leaking from LP tank.
Gas leaking from LP tank valve.
Gas leaking between
LP tank and regulator connection.
Fire coming through control panel.
Possible Cause
• Old hose, cut in hose.
• Mechanical failure due to rusting or mishandling.
• Failure of tank valve from mishandling or mechanical failure.
• Improper installation, connection not tight, failure of rubber seal.
• Fire in burner tube section of burner due to partial blockage.
• Misalignment of valve to burner tube.
Grease fire or continuous excessive flames above cooking surface.
Problem
• Too much grease buildup in burner area.
Burner(s) will not light using ignitor.
(See Electronic Ignition
Troubleshooting also)
Continued on next page.
Possible Cause
GAS ISSUES:
• Trying to light wrong burner.
• Burner not engaged with control valve.
• Obstruction in burner.
• No gas flow.
• Vapor lock at coupling nut to LP tank.
• Coupling nut and LP tank valve not fully connected.
Prevention/Solution
• Turn off gas at LP tank or at source on natural gas systems. If hose is cut or cracked, replace valve/hose/regulator. If burned, discontinue use of product until a gas service technician/plumber has investigated cause and correction is made.
• Turn off LP tank valve.
• Call LP gas dealer 800-number on tank label or call local fire department.
• Remove regulator from tank and visually inspect rubber seal for damage. Reinstall and check for leaks. Ensure black knob is on tight.
• Turn off LP tank valve (if possible without injury to self). If fire cannot be controlled with baking soda/extinguisher, call local fire department. Remove burner and inspect for spider nest or rust.
Clean using bottle brush.
• Ensure valves and burner tubes are aligned per assembly instructions.
• Turn off LP tank valve. Leave lid open to allow flames to die down.
After cooling, clean food particles and excess grease from inside firebox area, grease cup/pan/tray, and other surfaces.
Prevention/Solution
• See instructions on control panel and in Use and Care manual.
• Make sure valves are positioned inside of burner tubes with clips attached (if featured).
• Ensure burner tubes are not obstructed with spider webs or other matter. See cleaning section of Use and Care manual.
• Make sure LP tank is not empty. If LP tank is not empty, refer to
“Sudden drop in gas flow.”
• Turn off knobs and disconnect coupling nut from LP tank.
Reconnect and retry.
• Turn the coupling nut approximately one-half to three-quarters additional turn until solid stop. Tighten by hand only - do not use tools.
ELECTRICAL ISSUES:
• Electrode cracked or broken; “sparks at crack.”
• Electrode tip not in proper position.
• Wire and/or electrode covered with cooking residue.
• Wires are loose or disconnected.
• Wires are shorting (sparking) between ignitor and electrode.
• Dead battery.
• Replace electrode(s).
Main Burners Traditional Series, QuickSet and QuickSet Series:
• Tip of electrode should be pointing toward tip of collector box . The distance should be 1/8” to 1/4”. Adjust if necessary.
Main Burners Performance and Advantage Series:
• Tip of electrode should be pointing toward port hole in burner. The distance should be 1/8” to 3/16”. Adjust if necessary.
Sideburner:
• Tip of electrode should be pointing toward gas port opening on burner. The distance should be 1/8” to 3/16”. Adjust if necessary.
• Clean wire and/or electrode with rubbing alcohol and clean swab.
• Reconnect wires or replace electrode/wire assembly.
• Replace ignitor wire.
• Replace with a new AAA-size alkaline battery.
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Table of contents
- 6 For Your Safety
- 6 Call Grill Service Center For Help and Parts
- 6 Fill Out Warranty Information
- 6 Installation Safety Precautions
- 7 Table of Contents
- 8 Safety Symbols
- 8 Warranty’s
- 9 LP Tank Removal, Transport and Storage
- 9 LP Tank
- 10 LP (Liquefied Petroleum Gas)
- 10 LP Tank Filling
- 10 LP Tank Exchange
- 10 LP Tank Leak Test
- 11 Connecting Regulator To The LP Tank
- 11 Safety Tips
- 12 Leak Testing Valves, Hoses and Regulator
- 12 Valve Check
- 12 Hose Check
- 12 Turning Grill Off
- 12 Ignitor Check
- 13 For Safe Use Of Your Grill and To Avoid Serious Injury
- 13 Ignitor Lighting and Match Lighting Traditional Series, QuickSet and QuickSet Traditional
- 14 Ignitor Lighting and Match Lighting Performance and Advantage Series
- 14 Sideburner Use
- 15 Rotisserie Burner Ignitor and Match Lighting
- 15 Sideburner Ignitor and Match Lighting
- 15 Burner Flame Check
- 15 Before Your First Cookout
- 17 Cleaning The Traditional Series, QuickSet and QuickSet Traditional Burner Assembly
- 19 Cleaning The Performance and Advantage Burner Assembly
- 20 Cleaning The Rotisserie Burner
- 21 Rotisserie Burner Use, Cooking Chart and Cooking Tips
- 22 General Grill Cleaning
- 23 Care And Cleaning Of Stainless Steel
- 24 Natural Hazard Spiders
- 25 Charcoal/Gas Grills
- 26 Cooking Chart
- 27 Food Safety
- 27 How To Tell If Meat Is Grilled Throughly
- 27 Storing Your Grill
- 29 Troubleshooting
- 30 Troubleshooting - Electronic Ignition
- 31 Recipes by Chef Christopher Koetke, CEC, CCE
- 32 Recipes