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26
T
ROUBLESHOOTING
If there is a problem, try the following suggestions. If the problem cannot be solved, contact your equipment supplier or ResMed. Do not attempt to open the device.
Problem
No display.
Possible Cause
Power not connected.
Solution
Ensure the appropriate power cord is connected to your
S8 Escape and the power switch
(if available) is on.
Wait for air pressure to build up or change ramp time.
Insufficient air delivered from
S8 Escape.
Ramp Time is in use.
Excessive air delivered from the S8 Escape.
Air filter is dirty.
Air tubing is kinked or punctured.
Air tubing not connected properly.
Mask and headgear not positioned correctly.
Cap(s) missing from access port(s) on mask.
Altitude compensation setting is incorrect.
Pressure required for treatment may have changed.
Altitude compensation setting is incorrect.
Replace air filter.
Straighten or replace tubing.
Check air tubing.
Adjust position of mask and headgear.
Replace cap(s).
Adjust altitude compensation setting to the correct altitude range.
See your clinician to adjust the pressure.
Adjust altitude compensation setting to the correct altitude range.
Problem
Display error message:
Exxxx
Call Service
(where xxxx defines an error) or
MOTOR FAULT
Call Service or
UPLOAD LANGUAGES
Call Service or
DATA LOST
Call Service
The following message is displayed on the
LCD after you try to update settings using the Data Card:
Card Error
Remove Card
Possible Cause
Component failure.
The Data Card is not inserted correctly.
Solution
Call Service.
Ensure that the Data Card is inserted with the arrow facing up and pointing towards the device.
Ensure that the device is switched on and in standby mode before you insert the Data Card.
The following message is displayed on the
LCD after you try to copy data to a Data
Card:
Card Error
Remove Card
The following message is displayed on the
LCD after you try to update the settings using the Data Card:
Settings Invalid
Remove Card
The Data Card is only partly inserted.
You may have removed the Data
Card before settings were copied to the S8 Escape.
The card is not a ResScan Data
Card.
The Data Card is not inserted correctly.
The card is not a ResScan Data
Card.
The identification details on the
Data Card do not match the details on your device.
Ensure that the Data Card is inserted into the slot on the Data
Card module as far as it will go.
Reinsert the Data Card and wait for the
Settings Success
Remove Card message to appear on the LCD.
Only use a ResScan Data Card.
Ensure that the Data Card is inserted with the arrow facing up and pointing toward the device.
Use a ResScan Data Card, as specified in this manual.
Contact your clinician immediately.
T ROUBLESHOOTING 27
28
Problem
The following message is displayed on the
LCD after you try to update the settings using the Data Card:
Settings Error
Remove Card
The following message is NOT displayed on the LCD after you try to update the settings using the Data Card:
Settings Success
Remove Card
Possible Cause
There is a data error on the Data
Card.
The settings were not updated.
Solution
Contact your clinician immediately.
Contact your clinician immediately.
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