Grandstream UCM6116 User Manual

UPGRADING AND MAINTENANCE

UPGRADING

The UCM6100 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6100 via network or local upload.

UPGRADING VIA NETWORK

The UCM6100 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the

TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or

HTTPS; the server name can be FQDN or IP address.

Examples of valid URLs: firmware.grandstream.com

The upgrading configuration can be accessed via Web GUI->Maintenance->Upgrade.

Upgrade Via

Firmware Server Path

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Figure 94: Network Upgrade

Table 72: Network Upgrade Configuration

Allow users to choose the firmware upgrade method: TFTP, HTTP or

HTTPS.

Define the server path for the firmware server.

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Firmware File Prefix

Firmware File Suffix

If configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM6100.

If configured, only the firmware with the matching encrypted postfix will be downloaded and flashed into the UCM6100.

HTTP/HTTPS User Name

HTTP/HTTPS Password

The user name for the HTTP/HTTPS server.

The password for the HTTP/HTTPS server.

Please follow the steps below to upgrade the firmware remotely.



Enter the firmware server path under Web GUI->Maintenance->Upgrade.



Click on "Save". Then reboot the device to start the upgrading process.



Please be patient during the upgrading process. Once done, a reboot message will be displayed in the

LCD.



Manually reboot the UCM6100 when it's appropriate to avoid immediate service interruption. After it boots up, log in the web GUI to check the firmware version.

UPGRADING VIA LOCAL UPLOAD

If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6100 directly via Web

GUI. Please follow the steps below to upload firmware locally.



Download the latest UCM6100 firmware file from the following link and save it in your PC. http://www.grandstream.com/support/firmware



Log in the Web GUI as administrator in the PC.



Go to Web GUI->Maintenance->Upgrade, upload the firmware file by clicking on the firmware file from your PC. The default firmware file name is ucm6100fw.bin

and select



Click on to start upgrading.

Figure 95: Local Upgrade

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Figure 96: Upgrading Firmware Files



Wait until the upgrading process is successful and a window will be popped up in the Web GUI.

Figure 97: Reboot UCM6100



Click on "OK" to reboot the UCM6100 and check the firmware version after it boots up.

Note:

Please do not interrupt or power cycle the UCM6100 during upgrading process.

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NO LOCAL FIRMWARE SERVERS

For users that would like to use remote upgrading without a local TFTP server, Grandstream offers a

NAT-friendly HTTP server. This enables users to download the latest software upgrades for their devices via this server. Please refer to the webpage: http://www.grandstream.com/support/firmware .

Alternatively, users can download a free TFTP or HTTP server and conduct a local firmware upgrade. A free windows version TFTP server is available for download from : http://www.solarwinds.com/products/freetools/free_tftp_server.aspx

http://tftpd32.jounin.net

Instructions for local firmware upgrade via TFTP:

1. Unzip the firmware files and put all of them in the root directory of the TFTP server;

2. Connect the PC running the TFTP server and the UCM6100 to the same LAN segment;

3. Launch the TFTP server and go to the File menu->Configure->Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade;

4. Start the TFTP server and configure the TFTP server in the UCM6100 web configuration interface;

5. Configure the Firmware Server Path to the IP address of the PC;

6. Update the changes and reboot the UCM6100.

End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use

Microsoft IIS web server.

BACKUP

The UCM6100 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6100 when necessary.

LOCAL BACKUP

Users could backup the UCM6100 configurations for restore purpose under Web

GUI->Maintenance->Backup->Local Backup. Before creating new backup file, select the backup option first.



If the Config-File is selected only, the backup file will be saved in the flash of the UCM6100.



If Voice-File, Voicemail-File, Voice-Records, CDR or VFAX is selected, external storage devices (USB

Flash drive or SD Card) will be required because the backup file might be too large.

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Click on "Create New Backup" button to start backup. Once the backup is done, the list of the backups will be displayed with date and time in the web page. Users can download , restore , or delete it from the UCM6100 internal storage or the external device.

Figure 98: Local Backup

DATA SYNC

Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUI->Maintenance->Backup->Data Sync.

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Figure 99: Data Sync

Table 73: Data Sync Configuration

Enable Backup

Account

Password

Enable the auto backup function. The default setting is "No".

Enter the Account name on the SFTP backup server.

Enter the Password associate with the Account on the SFTP backup server.

Server Address

Backup Time

Enter the SFTP server address.

Enter 0-23 to specify the backup hour of the day.

Before saving the configuration, users could click on "Test Connection". The UCM6100 will then try connecting the server to make sure the server is up and accessible for the UCM6100.

Save the changes and all the backup logs will be listed on the web page.

RESTORE CONFIGURATION FROM BACKUP FILE

To restore the configuration on the UCM6100 from a backup file, users could go to Web

GUI->Maintenance->Backup->Local Backup.



A list of previous configuration backups is displayed on the web page. Users could click on of the desired backup file and it will be restored to the UCM6100.



If users have other backup files on PC to restore on the UCM6100, click on "Upload Backup File" first and select it from local PC to upload on the UCM6100. Once the uploading is done, this backup file will be displayed in the list of previous configuration backups for restore purpose. Click on from the backup file.

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to restore

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Figure 100: Restore UCM6100 From Backup File

Note:



The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name.



The uploaded back file size must be under 10MB.

CLEANER

Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under

Web GUI->Maintenance->Cleaner.

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Figure 101: Cleaner

Table 74: Cleaner Configuration

Enable CDR Cleaner

CDR Clean Time

Clean Interval

Enable VR Cleaner

Enable the CDR Cleaner function.

Enter 0-23 to specify the hour of the day to clean up CDR.

Enter 1-30 to specify the day of the month to clean up CDR.

Enter the Voice Records Cleaner function.

VR Clean Threshold Specify the Voice Records threshold from 0 to 99 by using local storage status in percentage.

Enter 0-23 to specify the hour of the day to clean up Voice Records. VR Clean Time

Clean Interval Enter 1-30 to specify the day of the month to clean up Voice Records.

All the cleaner logs will be listed on the bottom of the page.

RESET AND REBOOT

Users could perform reset and reboot under Web GUI->Maintenance->Reset and Reboot.

To factory reset the device, select the mode type first. There are two different types for reset.



User Data: All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared.



All: All the configurations and data will be reset to factory default.

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Figure 102: Reset and Reboot

SYSLOG

On the UCM6100, users could dump the syslog information to a remote server under Web

GUI->Maintenance->Syslog. Enter the syslog server hostname or IP address and select the module/level for the syslog information.

The default syslog level for all modules is "error", which is recommended in your UCM6100 settings because it can be helpful to locate the issues when errors happen.

Some typical modules for UCM6100 functions are as follows and users can turn on "notic" and "verb" levels besides "error" level. pbx: This module is related to general PBX functions. chan_sip: This module is related to SIP calls. chan_dahdi: This module is related to analog calls (FXO/FXS). app_meetme: This module is related to conference bridge.

TROUBLESHOOTING

On the UCM6100, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under Web GUI->Maintenance->Troubleshooting.

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ETHERNET CAPTURE

The captured trace can be downloaded for analysis. Also the instructions or result will be displayed in the web GUI output result.

Figure 103: Ethernet Capture

The output result is in .pcap format. Therefore, users could specify the capture filter as used in general network traffic capture tool (host, src, dst, net, protocol, port, port range) before starting capturing the trace.

IP PING

Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below.

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Figure 104: PING

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TRACEROUTE

Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below.

Figure 105: Traceroute

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