Contacting Magellan Support. Magellan eXplorist 300

Contacting Magellan Support

The following information is provided so that if you need support for your Magellan eXplorist in North America, you can direct your questions/comments to the proper person at Thales Navigation.

Customers in North America, Central America, South America, Asia, and South

Pacific regions.

Technical Support

If you need technical assistance, "how-to" help, or an answer to a technical question about the functionality of your Magellan product, please contact us on the Internet at www.magellangps.com or you may reach technical support by fax or phone.

Our technical support phone representatives are available Monday through Friday,

6:00 a.m. to 5:00 p.m. P.S.T/P.D.T.

Telephone: 800-707-9971 or +1 909-394-5000 (Outside North America).

You may also reach technical support by fax: +1 909-394-7050 [Attn: Tech.

Support].

E-mail: [email protected]

Warranty Service

To obtain warranty service on your eXplorist, you must contact us for a return authorization prior to shipment of product. Packages arriving at our dock without an

RMA (Return Merchandise Authorization) may be refused. To obtain an RMA, simply contact our technical support group at:

Tel: 800-707-9971 or 909-394-5000

Fax: 909-394-7050 [Attn: Tech. Support]

E-mail: [email protected]

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Customers in Europe, Middle East, or Africa regions

Contacting Magellan in Europe

Technical support and warranty service

For Magellan product support and warranty service information in English, French, German,

Spanish, Portuguese, Dutch, Norwegian, Finnish and Danish please dial FREE PHONE:

00800MAGELLAN* ( 00800 62435526) from 9 AM to 6 PM GMT & GMT+1 or send an e-mail in English, French, German,

Spanish, Portuguese, Dutch, Norwegian, Finnish and Danish to: [email protected]

*free of charge phone access available from Eire, UK, Portugal, Spain, France, Belgium,

The Netherlands, Germany, Austria, Switzerland, Norway, Sweden, Denmark and Finland

For Magellan product phone support in English, French or German from other Europe,

Middle East or African locations please dial:

+33 2 28 09 38 00* or send an e-mail to: [email protected]

* international communication charge according to operator.

For Magellan product phone support in other European, Middle East or African Languages please contact our distributors listed on www.magellangps.com in our dealer locator or send an e-mail to: [email protected]