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Appendix 1: Troubleshooting
Problem : Audio is distorted on the audio input from WP-PC or WP-PCAV.
Solution: Reduce the computer volume. It is possible that the audio driver gain is too high for the amplifier.
Problem: Hum is heard on the audio input from WP-PC or WP-PCAV.
Solution: This is possibly ground noise or other interference. Try the following:
• If there are available inputs, try changing to another input on the CM3000.
• If possible, connect all source devices (computers, Blu-ray player) to the same electrical outlet to avoid using separate circuits.
• Turn off devices that are not in use.
• Check that all connections are secure and in their proper location.
• Move audio lines away from power sources and power cables.
Problem: Ghosting is seen on the video from WP-PC or WP-PCAV
Solution: Try switching to a different resolution or refresh rate in the computer display settings. WP-PC and WP-PCAV support up to UXGA but some older computers may have poor VGA drivers.
Problem: Video from the HDMI source doesn’t appear on the display.
Solution: Check the following:
• Do both the HDMI receiver and HDMI transmitter show a solid lit LED on the front? A solid LED means that they are powered and linked. If the LED is blank, then the unit is not being powered. Check all DC and Cat5e connections.
• Check that all HDMI cables are plugged in securely.
• Make sure the projector is switched to HDMI input.
• Plug the video source directly into the projector to ensure it is sending video properly and that the projector settings are correct.
• Confirm that an image can be seen when plugging directly into the projector or display (bypass the HDMI extender).
The problem may be with the source device or the cable used.
Problem: HDMI stops working from the computer output.
Solution: Some older computers may have problems with reliable HDMI output. This can be improved by ensuring the following are done:
• Make sure the latest graphics drivers are installed.
• Make sure the latest BIOS image is installed.
• Update to the most recent Windows Operating System and service packs, if possible.
• Update Intel remote management software drivers, if installed.
• Make sure AHCI is enabled in the BIOS.
• For more information try: http://www.intel.com/support/graphics/sb/CS-034397.htm
Problem: No audio is heard from the HDMI source.
Solution : Check the following:
• CM3000 should be on Input 3. Press the HDMI button on the CB2000 or CB6000 control panel (if installed) to set audio and video to the correct inputs.
• Make sure the latest graphics drivers are installed on the computer.
• Make sure the latest audio drivers are installed.
• If using a Blu-ray or DVD player, try changing the settings to PCM in the player settings.
• Turn up the volume on the iPad or mobile device and ensure mute is not on.
7
Installer Assistance: www.gofrontrow.com
USA/Global
FrontRow
Corporate Headquarters
1690 Corporate Circle
Petaluma, CA 94954-6712 toll-free: 800.227.0735
tel: 707.769.1110
fax: 707.769.9624
web: www.gofrontrow.com
Australia
Phonic Ear
629 Nudgee Road
Nundah QLD 4012
Australia freecall: 1 800 PHONIC fax: 1300 737 983 web: www.gofrontrow.com.au
Canada
FrontRow
6950 Creditview Road, Unit 1
Mississauga, ON L5N 0A6 toll-free: 800.340.9894
tel: 905.461.5300
fax: 905.677.7760
web: www.gofrontrow.com
Scandinavia
Phonic Ear A/S
Kongebakken 9
2765 Smørum
Denmark tel: +45 3917 7101 fax: +45 3927 7900 web: www.gofrontrow.com
www.phonicear.com
New Zealand
Oticon New Zealand Ltd.
142 Lambton Quay
P.O. Box 9128
Te Aro. Wellington toll-free: 800 OTICON toll-free fax: 00800 FAX OTICON web: www.oticon.co.nz
United Kingdom
PC Werth Limited
Audiology House
45 Nightingale Lane
London SW12 8SP tel: 020 8772 2700 web: www.soundfield.info
© 2014 FrontRow Calypso LLC Phonic Ear, FrontRow, Calypso and the names of Phonic Ear, Calypso, and FrontRow products are trademarks or registered
trademarks of FrontRow Calypso LLC in the U.S. and other countries.
821-2002-002/Rev. B 0314
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