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20 - Recovery
R
ECOVERY
If you are having trouble with your computer, and the frequently asked
questions ( see Got a question? on page 64 ) do not help, you can
recover your computer.
This section describes the recovery tools available on your computer.
Acer provides Acer Care Center , which allows you to reset your PC, refresh your PC, backup files/data or create a factory default backup.
If you cannot access Acer Care Center , click Settings in the Start menu, select Update & Security and then click Recovery .
Note
Acer Care Center vary depending on model or Operating System.
Creating a file history backup
Recovery Management allows you to quickly and easily back up your files and restore them if the originals are lost, damaged or deleted.
1. From Start , select Care Center then Recovery Management .
2. Select the Backup tab and click Get started for Create backup to open the Backup window.
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3. Plug in the USB drive (or a portable external hard drive) and click + to add a drive. Select the USB drive from the drop-down list.
4. Click More options to select back-up options which best fit your needs, such as schedule the backup interval, how long you want to keep those backups (default is Forever ), which folders to be backed up or be excluded. Click Back up now to continue.
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5. Follow the process until it completes.
6. Unplug the USB drive (or a portable external hard drive) and label it clearly.
Important
Write a unique, descriptive label on the backup, such as 'File History
Recovery Backup'. Make sure you keep the backup in a safe place that you will remember.
Backing up your wireless and LAN drivers
Back up your wireless and LAN drivers. You can use these backups to install the wireless and LAN drivers if you install another operating system.
1. From Start , select Care Center then Recovery Management .
2. Select the Backup tab and click Get started for Backup wireless and LAN drivers . Choose a folder to save your drivers and select
OK .
3. You will be shown the backup progress on the screen.
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Creating a factory default backup
Recovery Management allows you to quickly and easily back up your operating system, installed apps and data.
1. From Start , select Care Center then Recovery Management .
2. Select the Backup tab and click Get started for Create backup to open the Backup window.
3. Click Go to Backup and Restore (Windows 7) .
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4. Click Security and Maintenance in the bottom left of the page and click Recovery .
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5. Select Create a recovery drive to open the Recovery Drive window.
6. Make sure Back up system files to the recovery drive is selected and click Next .
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7. Plug in the USB drive and wait for the PC to detect the USB drive then click Next .
8. Everything on the drive will be deleted. Click Create to continue.
9. You will be shown the backup progress on the screen.
10.Follow the process until it completes.
11.Unplug the USB drive and label it clearly.
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Important
Write a unique, descriptive label on the backup, such as 'Windows
Recovery Backup'. Make sure you keep the backup in a safe place that you will remember.
Note
Since the recovery backup requires at least 8 GB of storage after formatting, it is recommended to use a USB drive with a capacity of 16 GB or larger.
Restoring your computer
Recovery Management allows you to quickly and easily restore your computer back to its default status. You can choose to keep your files or remove them before reinstalling Windows.
Reset this PC and keep my files
1. From Start , select Care Center then Recovery Management .
2. Select the Restore tab and click Get started to open the
Recovery
window.
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3. Click Get started to Choose an option . Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue.
Important
If you have apps installed on your PC, they will be removed. If you'd like not to restore apps and setting that came with your PC, go to Change settings and turn off the option to not restore preinstalled apps that came with this PC before proceeding the restore progress. Click
Confirm to continue.
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4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue. This will take a while and your PC will restart.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.
Reset this PC and remove everything
1. From Start , select Care Center then Recovery Management .
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2. Select the Restore tab and click Get Started to open the
Recovery
window.
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3. Click Get started to Choose an option . Select Remove everything to reset your PC back to its factory default.
4. Click Change settings to choose restore settings ( Data erasure and Data drives ) which best fit your needs. Then click Confirm to continue.
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5. Make sure all settings are properly made, click Next to continue.
Warning
Turn on " Data erasure " will remove all of your personal files and accounts, along with pre-existing drivers that may affect your Windows installation.
6. Click Reset to continue.
7. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
8. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
9. Follow the process until it completes.
10.When your PC has completed the reset process, Windows will use factory default settings.
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