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F
REQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up
Look at the power indicator:
• If it is not lit, no power is being supplied to the computer. Check the following:
• If you are using on the battery, it may be low and unable to power the computer. Connect the AC adapter to recharge the battery pack.
• Make sure that the AC adapter is properly plugged into the computer and to the power outlet.
• If it is lit, check the following:
• Is a disc in the optical drive? Remove it and press < Ctrl > + < Alt > +
< Del > to restart the system.
• Do you have a USB storage device (USB disk or smartphone) plugged into your computer? Unplug it and press < Ctrl > + < Alt > +
< Del > to restart the system.
Nothing appears on the screen
The computer’s power management system automatically blanks the screen to save power. Press any key to turn the display back on.
Frequently asked questions - 51
If pressing a key does not turn the display back on, three things might be the cause:
• The brightness level might be too low. Press < Fn > + < > (increase) to adjust the brightness level.
• The display device might be set to an external monitor. Press the display toggle hotkey < Fn > + < F5 > to toggle the display back to the computer.
• If the Sleep indicator is lit, the computer is in Sleep mode. Press and release the power button to resume.
No audio is heard from the computer
Check the following:
• The volume may be muted. In Windows, look at the volume control
(speaker) icon on the taskbar. If it is crossed-out, click the icon and deselect the Mute all option.
• The volume level may be too low. In Windows, look at the volume control icon on the taskbar. You can also use the volume control buttons to adjust the volume.
• If headphones, earphones or external speakers are connected to the line-out port on the computer, the internal speakers automatically turn off.
I want to eject the optical drive tray without turning on the power
There is a mechanical eject hole on the optical drive. Simply insert the tip of a pen or paperclip into the hole and push to eject the tray.
52 - Frequently asked questions
The keyboard does not respond
Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose.
The printer does not work
Check the following:
• Make sure that the printer is connected to a power outlet and that it is turned on.
• Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer.
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling. Our worldwide network of service centers are there to give you a helping hand.
An ITW passport comes with your computer. This passport contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel, to receive the benefits from our support centers. Place your proof-ofpurchase in the flap located inside the front cover of the ITW passport.
Frequently asked questions - 53
If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide. Please visit www.acer.com
.
Before you call
Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).
You are required to provide the following information:
Name:
Address:
Telephone number:
Machine and model type:
Serial number:
Date of purchase:
54 - Frequently asked questions
Tips and hints for using Windows 8
We know this is a new operating system that will take some getting used to, so we've created a few pointers to help you get started.
Three concepts you might want to keep in mind
1. Start
The Start button is no longer available; you can launch apps from the Start screen.
2. Tiles
Live tiles are similar to thumbnails of the apps.
3. Charms
Charms allow you to perform useful functions, such as sharing content, turning off your PC or changing settings.
How do I access the charms?
Swipe the right-hand edge of the screen inwards.
How do I get to Start ?
Press the Windows key; or swipe the right-hand edge of the screen inwards and tap the Start charm.
Frequently asked questions - 55
How do I jump between apps?
Swipe the left-hand edge of the screen inwards to cycle through apps that are currently running.
How do I turn off my computer?
Swipe the right-hand edge of the screen inwards, tap Settings > Power and select the action you'd like to take. Alternatively, from Desktop , tap
Acer Power Button and select the action you'd like to take.
Why is there a new interface?
The new interface for Windows 8 is designed to work well with touch input.
Windows Store apps will automatically use the whole screen and don't require closing in the traditional way. Windows Store apps will be displayed on Start using live-tiles.
What are ’live tiles?’
Live tiles are similar to thumbnails of the app that will be updated with new content whenever you're connected to the Internet. So, for example, you can view weather or stock updates without needing to open the app.
How do I unlock my computer?
Swipe the lock screen upwards and tap a user account icon to unlock the computer. If your account has a password set, you will need to enter the password to continue.
56 - Frequently asked questions
Tap and hold the preview icon to see the characters you've entered to ensure the password is correct.
How do I personalize my computer?
You can personalize Start with a different background image or by arranging the tiles to suit your personal needs.
To change the background, swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > Personalize . Tap
Start screen at the top of the page and select a color and image.
How do I move tiles?
Tap and hold a tile to select it, then drag it to the place on Start that you want it to appear. Other tiles will be moved to accommodate the tile in its new location.
Can I make tiles bigger or smaller?
Tap and drag the tile downwards and release it. Select Smaller or Larger from the menu that appears at the bottom of the screen.
How do I personalize the Lock screen?
You can personalize the lock screen with a different image or to show you quick status and notifications to suit your personal needs.
To change the background, swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > Personalize . Tap
Lock screen at the top of the page and select the image and apps you would like to see on the lock screen.
Frequently asked questions - 57
So, how do I close an app?
Swipe the window downwards from the top of the screen, and past the halfway point of the screen.
Can I change the screen resolution?
Swipe the right-hand edge of the screen inwards and tap Search , tap the text box to open the onscreen keyboard and start typing 'Control Panel' to display the results; tap Control Panel > Adjust screen resolution .
I want to use Windows in the way that I'm used to - give me my desktop back!
From Start tap the Desktop tile to see a traditional desktop. You can pin apps you frequently use to the taskbar to easily open them.
If you click a app that is not a Windows Store app, Windows will automatically open the app using Desktop .
Where are my apps?
Swipe the right-hand edge of the screen inwards and tap Search , type the name of the app you would like to open using the pop-up keyboard.
Results will be displayed on the left-hand side of the screen.
To view the complete list of apps, swipe upwards from the bottom of the screen and tap All apps .
58 - Frequently asked questions
How do I make an app appear on Start?
If you're in All apps and you want to make a app appear on Start , tap and drag the app downwards and release it. Tap Pin to Start from the menu that appears at the bottom of the screen.
How do I remove a tile from Start?
Tap and drag the app downwards and release it. Tap Unpin from Start from the menu that appears at the bottom of the screen.
How do I make an app appear on my taskbar in Desktop?
If you're in All apps and you want to make a app appear on the taskbar in
Desktop , tap and drag the app downwards and release it. Select Pin to taskbar from the menu that appears at the bottom of the screen.
How do I install apps?
You can download Windows Store apps from Store . You will need to have a Microsoft ID to purchase and download apps from Store .
I can't find apps like Notepad and Paint! Where are they?
Swipe the right-hand edge of the screen inwards and tap Search , type the name of the app you would like to open using the pop-up keyboard.
Alternatively, open All apps and scroll to ’Windows Accessories’ to see the list of legacy programs.
Frequently asked questions - 59
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that you use to sign in to Windows. You can use any email address, but it is best if you choose the one you already use to communicate with friends and sign in to your favorite websites. When you sign in to your PC with a Microsoft account, you'll connect your PC to the people, files, and devices you care about.
Do I need one?
You do not need a Microsoft ID to use Windows 8, but it makes life easier because you can sync data across different machines you sign in to using a Microsoft ID.
How do I get one?
If you've already installed Windows 8 and didn't sign in with a Microsoft account or you don't have a Microsoft account and want to get one, swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > Users > Switch to a Microsoft account , and follow the onscreen instructions.
How do I add a favorite to Internet Explorer?
Internet Explorer 10 doesn't have traditional favorites, instead you can pin shortcuts to Start . Once you have the page open, swipe upwards from the bottom edge of the screen to open the menu at the bottom of the screen.
Tap Pin to Start .
60 - Frequently asked questions
How do I check for Windows updates?
Swipe the right-hand edge of the screen inwards and tap Settings >
Change PC settings > Windows Updates . Tap Check for updates now .
Where can I get more information?
For more information please visit the following pages:
• Windows 8 tutorials: www.acer.com/windows8-tutorial
• Support FAQs: www.acer.com/support
Frequently asked questions - 61
Troubleshooting
This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see
"Error messages" below. If the problem cannot be resolved, contact your dealer. See
"Requesting service" on page 53
.
Error messages
If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.
Error messages
CMOS battery bad
CMOS checksum error
Corrective action
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
62 - Frequently asked questions
Error messages
Disk boot failure
Equipment configuration error
Hard disk 0 error
Hard disk 0 extended type error
I/O parity error
Keyboard error or no keyboard connected
Keyboard interface error
Memory size mismatch
Corrective action
Insert a system (bootable) disk, then press
< Enter > to reboot.
Press < F2 > (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Press < F2 > (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.
If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance.
Frequently asked questions - 63
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