Troubleshooting. Philips 46PFL8505K, 40PFL8505K

6

6.1

Troubleshooting

Contact information

If the advice and suggestions in Troubleshooting do not help resolve the problem, try switching the TV off and back on again.

Warning

If your TV breaks down, NEVER try to repair the TV yourself.

Consumer Care

If the TV problem is not solved you can call the Philips

Consumer Care hotline in your country. Look up the TV model and serial number before you call. Find the telephone number on the documentation that came with the TV. Or consult our website www.philips.com/support

TV model number and serial number

Find these numbers on the packaging label or on the type label on the back or bottom of the TV.

Troubleshooting / Contact information 73

6.2 TV and remote control

The TV does not switch on

• Switch the TV off and on again with the switch on the bottom of the TV.

• Check the power cable connection.

• Try using the keys on the TV to switch on.

The TV does not switch on from standby

• Check that the batteries of the remote control are not empty or weak. Check their + / - orientation.

• Try using the keys on the TV to switch on.

The TV does not respond to the remote control

• Check that the batteries of the remote control are not empty or weak. Check their + / - orientation.

• Clean the remote control and TV sensor lens.

• During start-up, which can take up to two minutes with connected devices, the TV and some external devices do not immediately respond to commands from the remote control. The device is functioning normally and is not broken.

The TV switches off and the red light blinks

• Switch the TV off and on again with the switch at the bottom of the TV. Check if there is enough space for ventilation. Wait until the TV has cooled down.

If the TV does not restart from standby and the blinking occurs again, call Consumer Care.

You forgot your code to unlock Child lock?

Read Help > More on … > Locks and timers > Child lock .

74 Troubleshooting / TV and remote control

6.3 TV channels

Some TV channels are gone

• Check if the correct list is selected in the Channel list. With the Channel list on screen, press o (Options) and select the list you need with Select list .

• A channel could be hidden in the Channel list. Read more about Channel list in Help > Use your TV > Menus > Browse .

No digital channel found during installation

• Check if the TV supports DVB-T or DVB-C in your country.

Check the 'Digital TV Country Compatibility' sticker on the back of the TV.

Troubleshooting / TV channels 75

6.4 Picture and sound

No picture

• Check if the antenna is connected properly.

• Check if the correct device is selected and connected properly.

• Check the contrast or brightness setting in h > Setup > TV settings > Contrast or Brightness .

The picture is poor

• Bad weather can influence the picture quality.

• Check if the antenna is connected properly.

• Non-earthed audio devices, neon lights, high buildings or mountains can influence the picture quality. Try to improve the picture by changing the position of the antenna or placing devices away from the TV.

• Check that the correct TV system is chosen in the Manual installation menu.

• If only a certain channel is poor, try to fine tune this channel with the Fine tune menu. Read Help > Setup > Channels >

Manual installation - Analogue .

The picture has poor colour

• Check the colour settings in h > Setup > TV settings . Or press s (Adjust) to select a Smart picture setting.

Picture delay when a game console is connected

• To prevent picture delay, press s (Adjust), select Smart picture > Game .

The TV does not remember my settings when I switch it back on

• Check whether the TV is set to the Home location. Press s

> Setup > TV settings > Preferences > Location .

The picture does not fit the screen

• Press s (Adjust), Picture format and select Auto fill .

The picture position on screen is not correct

• To correct a shifted picture, press s (Adjust) and select

Picture shift . Use the navigation keys to adjust the picture position. Press OK to stop Picture shift.

• If distorted screen edges are visible, press h > Setup > TV settings > Picture > Screen edges and use the slider bar to enlarge the picture slightly.

There is a picture but no sound

• Check the volume is not set to 0.

• Check the sound has not been muted with m .

• Check that all cables are connected properly.

• If no sound signal is detected, the TV automatically switches off sound. This is proper operation and is not a malfunction.

The sound is poor

• Try any Smart sound setting, press s (Adjust), Smart sound .

• Check that the sound is set to Stereo.

The sound comes from one speaker only

• Check the Balance setting. Press h > Setup > TV settings >

Sound > Balance . Use the slider bar to set the balance.

Sound delay

• If there is an audio to video sync mismatch when sound comes from a Home Theatre System, an audio sync delay needs to be set up. Read more about Audio to Video sync in Help > Setup

> Devices > Audio to Video sync .

76 Troubleshooting / Picture and sound

6.5 Devices

HDMI connections

• The HDMI-HDCP procedure might take a few seconds before the picture from a device appears.

• If the TV does not recognise the device and there is no picture, try switching from one device to another and back again to restart the HDCP procedure.

• If sound interruptions occur persistently, see the user manual of the device to check the output settings. If that does not help, connect an additional audio cable.

• If a DVI to HDMI adaptor is used, check that an additional audio connection is in place to complete the DVI connection.

EasyLink HDMI-CEC

• Check if the connected device supports the HDMI-CEC standard and is properly set up. Read the user manual that comes with the device.

• Check if the HDMI cable is properly connected.

• Check if EasyLink on the TV and device is switched on.

• Make sure that the System audio control in your HDMI-CEC audio devices is properly set up. Read the user manual that comes with your audio device.

PC display

• The refresh rate of a PC connected to the TV with VGA or

DVI to HDMI adapter should set to 60Hz.

• Check that the correct resolution mode is selected on your

PC. See the list in Help > Specifications > Display resolutions .

Troubleshooting / Devices 77

6.6 Multimedia

The files on my USB device are not shown

• Set your device (camera) to ‘Mass Storage Class’ compliant.

• The USB device may need specific driver software.

Unfortunately, this software cannot be downloaded to your TV.

• Not all audio and picture files are supported. See the list in

Help > Specifications > Multimedia .

Files from a USB device do not play back smoothly

• The transfer performance of the USB device limits the transfer rate.

The files on my PC are not shown

• To look for files on your home network with Browse PC, your PC media server software should be set up to share the files with the TV. See the list of compatible Media server software in Help > Specifications > Multimedia .

78 Troubleshooting / Multimedia

6.7 Network

Net TV does not work

• If the connection to the router is OK, check the router connection to the Internet.

• You need a high-speed Internet connection for your router.

Troubleshooting / Network 79