PR-C101 Operation Manual

PR-C101_C101M_E.book Page 36 Monday, August 27, 2007 11:16 AM

Full Color Card Printer

PR-C101/C101M

Troubleshooting

This section explains what to do when an error message appears, a card is jammed, or there is a problem with the printed side of a card.

When an Error Message Appears...

The ERROR Indicator is lit and a description of the error appears on the LCD Panel when an error occurs.

„ Clearing an Error

Follow the instructions below to clear an error.

After clearing an error, [Ready to Print] appears when the CLEAR Key is pressed and the printer is returned to normal status.

Note

z

When two errors occur, only the first error message is displayed.

Pressing the CLEAR Key after clearing the first error displays the next error. Continue to clear errors until [Ready to Print] appears.

„ How to Clear an Error

Resolve error messages that appear on the LCD Panel according to the instructions below.

Error message

Cover Open XX-XX

Cause and solution

The Front Cover is opening.

⇒Make sure the Front Cover is closed.

Card Empty XX-XX

Rbn End XX-XX

There are no more cards.

⇒Load cards into the printer.

→See "Loading Cards" on page 9 for instructions on loading cards.

The ink ribbon has been used up.

⇒Change the Ink Ribbon Cartridge.

→See "Changing the Ink Ribbon Cartridge" on page 13 for details about changing the Ink Ribbon Cartridge.

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PR-C101_C101M_E.book Page 37 Monday, August 27, 2007 11:16 AM

Troubleshooting

Error message

Rbn Type XX-XX

Rbn Wind XX-XX

Feed Miss XX-XX

Card Jam. XX-XX

MG Write XX-XX

Cause and solution

Ink ribbon position control has failed.

⇒Reload the Ink Ribbon Cartridge.

→See "Changing the Ink Ribbon Cartridge" on page 13 for details about changing the Ink Ribbon Cartridge.

The ink ribbon could not be wound correctly.

⇒Reload the Ink Ribbon Cartridge.

→See "Changing the Ink Ribbon Cartridge" on page 13 for details about changing the Ink Ribbon Cartridge.

Cards cannot be fed into printer.

⇒Press the CLEAR Key.

Frequent occurrences of this error may mean the following:

Is the Card Case loaded correctly?

⇒Correctly load the Card Case.

⇒Check that the Card Case weight is lowered.

→See "Loading Cards" on page 9 for instructions on loading cards.

Is the Feeding Roller dirty?

⇒Clean the Feeding Roller located below the Card Case.

→See "Cleaning the Feeding Roller" on page 35 for instructions on cleaning the

Feeding Roller.

There was a card jam.

⇒Press the CLEAR Key.

Frequent card jams could mean the following:

Is the Card Transport Roller dirty?

⇒Clean the Card Transport Roller.

⇒If the Card Transport Roller is excessively dirty, continue cleaning using a new Cleaning Card.

→See "Cleaning with a Cleaning Card" on page 32 for instructions on cleaning the Card Transport Roller.

Writing to the magnetic strip failed.

⇒Press the CLEAR Key.

Failure when writing to the magnetic strip may mean the following:

Is the card set in the correct direction?

⇒Check the loading direction of the cards.

→See "Loading Cards" on page 9 for instructions on loading cards.

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PR-C101_C101M_E.book Page 38 Monday, August 27, 2007 11:16 AM

Full Color Card Printer

PR-C101/C101M

Error message

MG Read XX-XX

Service C. XX-XX

Cause and solution

Are there any scratches or dirt on the card's magnetic strip?

⇒Use undamaged cards.

Is the magnetic characteristics of the card matches the version of the magnetic encoder and the setting of the magnetic encoder?

⇒Check the version of the magnetic encoder.

→See "Checking the Program Information and Serial Number" on page 29 for instructions on how to check the version of the magnetic encoder.

⇒Change the settings of the magnetic encoder.

→See "Changing the Magnetic Encoder's Settings (PR-C101M Only)" on page 30 for information about changing the settings of the magnetic encoder.

Reading of the magnetic data failed.

⇒Press the CLEAR Key.

Failure when reading the magnetic data may mean the following:

Is the card set in the correct direction?

⇒Check the loading direction of the cards.

→See "Loading Cards" on page 9 for instructions on loading cards.

Are there any scratches or dirt on the card's magnetic strip?

⇒If there are any dirt on the card, remove them.

⇒You cannot use the card with the scratches on the magnetic strip.

An error occurred that requires repairs.

The cause of the error differs depending on the error code.

⇒Turn off and on the power or hold down the CLEAR Key for 3 seconds to reset the printer.

Repairs are necessary if the error reoccurs.

After clearing the errors above, pressing the CLEAR Key clears the errors and [Ready to

Print] is displayed.

If the following messages appear, resolve the problem according to the instructions below.

Message

Push CLEAR key.

Solution

Press the CLEAR Key.

Correctly close the cover.

Cover Open

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