Zebra ZQ520 User manual

ZQ500 Series Printers

User Guide

©

2014, ZIH Corp.

P1064404-001 Rev. A

August, 2014

1

ZQ500 Series User Guide

Table of Contents

Proprietary Statements ..............................................5

Document Conventions ..............................................7

Introduction to the ZQ500™ Series Printer ..............8

ZQ500 Series Technology ...........................................9

Smart Battery.....................................................................................9

Printing Technology.........................................................................10

Direct Thermal..................................................................................10

Thermal Shutdown...........................................................................11

QR Code.............................................................................................11

Made for iPhone (MFi).....................................................................11

Near Field Communication (NFC)..................................................11

ZQ500 Seires Overview.............................................12

Getting Ready to Print..............................................14

Installing the Battery.......................................................................14

Battery Safety...................................................................................15

Charger Safety..................................................................................15

Charging Status Indicators................................................................................16

Battery Health Indicator.....................................................................................16

SC2 Dimensions..................................................................................................17

Model UCLI72-4 Quad Charger (AC18177-5)................................17

AC Power Adapter (included in kit p/n P1031365-024 for all

ZQ510 Printers).................................................................................19

Vehicle Cradle (

P1063406-029) & 4-Bay Power Station (P1063406-027)......20

Loading Media Procedure..................................................................................22

Printer Status Icons.........................................................................24

Buttons..............................................................................................25

Power Up Sequences..........................................................................................25

Run Time Sequences without LED Flashes.......................................................26

LED’s..................................................................................................26

Alerts..................................................................................................26

Power Save Mode............................................................................27

Sleep Mode.......................................................................................27

Segmentation Mode.......................................................................28

Draft Mode.......................................................................................28

2


Verify Printer is Working.................................................................28

Printing a Configuration Label...........................................................................29

Connecting the Printer....................................................................29

Cable Communication........................................................................................30

Wireless Communications with Bluetooth..................................31

Bluetooth Networking Overview...................................................31

WLAN Overview...............................................................................34

Setting Up the Software.................................................................35

Near Field Communication (NFC).................................................35

ZQ500 Series Accessories...............................................................37

Belt Clip...............................................................................................................37

Hand Strap...........................................................................................................37

Shoulder Strap....................................................................................................38

Soft Case.............................................................................................................38

Exoskeleton.........................................................................................................39

Mag Card Reader.................................................................................................40

Preventive Maintenance..................................................................41

Extending Battery Life........................................................................................41

General Cleaning Instructions............................................................................41

Troubleshooting........................................................44

Front Control Panel..........................................................................44

Printer Status Indicators.................................................................44

Troubleshooting Topics...................................................................45

Troubleshooting Tests.....................................................................47

Printing a Configuration Label...........................................................................47

Communications Diagnostics............................................................................47

Specifications............................................................52

Printing Specifications........................................................................................52

Memory and Communications Specifications..................................................52

Label Specifications............................................................................................53

CPCL Font and Bar Code Specifications and

Commands................................................................54

ZPL Font and Bar Code Specifications and

Commands................................................................55

Communication Port.......................................................................56

USB......................................................................................................................56

Physical, Environmental and Electrical Specifications..............56

3


ZQ500 Series Accessories..............................................................59

Appendix A

USB Cables.......................................................................................60

Appendix B

Alert Messages.................................................................................61

Appendix C

Media Supplies.................................................................................62

Appendix D

Maintenance Supplies.....................................................................62

Appendix E

Serial Number and PCC Number Locations.................................63

Appendix F

Battery Disposal...............................................................................64

Product Disposal..............................................................................64

Appendix G

Using Zebra.com..............................................................................65

Appendix H...............................................................67

Product Support...............................................................................67

Index...................................................................................................68

4


Proprietary Statements

This manual contains proprietary information of Zebra Technologies Corporation. It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies Corporation.

Product Improvements

Since continuous product improvement is a policy of Zebra Technologies Corporation, all specifications and signs are subject to change without notice.

Agency Approvals and Regulatory Information

Design Safety certified by TUV

EN60950-1: 2nd Ed. Safety Standard

NOM (Mexico)

FCC part 15 Class B

Canadian STD RSS-210

EN55022 Class B European Electromagnetic

Radiation Standard

EN55024: European Immunity Standard

RCM (Australia/NZ)

RoHS II

IP54 Rated

Liability Disclaimer

Inasmuch as every effort has been made to supply accurate information in this manual,

Zebra Technologies Corporation is not liable for any erroneous information or omissions.

Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom.

No Liability for Consequential Damage

In no event shall Zebra Technologies Corporation or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or the results of use of or inability to use such product, even if Zebra Technologies Corporation has been advised of the possibility of such damages.

Because some states do not allow the exclusion of liability for consequential or incidental damages, the above limitation may not apply to you.

Copyrights

The copyrights in this manual and the label print engine described therein are owned by

Zebra Technologies Corporation. Unauthorized reproduction of this manual or the software in the label print engine may result in imprisonment of up to one year and fines of up to

$10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

This product may contain ZPL

®

, ZPL II

®

, and ZebraLink tm

programs; Element Energy Equalizer

®

Circuit; E3

®

; and AGFA fonts. Software © ZIH Corp. All rights reserved worldwide.

ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo,

ZPL, ZPL II, Element Energy Equalizer Circuit, and E3 Circuit are registered trademarks of

ZIH Corp. All rights reserved worldwide.

Monotype

®

, Intellifont

®

and UFST

®

are trademarks of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.

Andy

TM

, CG Palacio

TM

, CG Century Schoolbook

TM

, CG Triumvirate

TM

, CG Times

TM

, Monotype

Kai

TM

, Monotype Mincho

TM

and Monotype Sung

TM

are trademarks of Monotype Imaging, Inc. and may be registered in some jurisdictions.

HY Gothic Hangul

TM

is a trademark of Hanyang Systems, Inc.

Angsana

TM

is a trademark of Unity Progress Company (UPC) Limited.

Andale

®

, Arial

®

, Book Antiqua

®

, Corsiva

®

, Gill Sans

®

, Sorts

®

and Times New Roman

®

are trademarks of The Monotype Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.

Century Gothic™, Bookman Old Style

TM

and Century Schoolbook

TM

are trademarks of The

Monotype Corporation and may be registered in certain jurisdictions.

HGPGothicB is a trademark of the Ricoh company, Ltd. and may be registered in some jurisdictions.

5


Univers

TM

is a trademark of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned subsidiary of Heidelberger Druckmaschinen AG.

Futura

®

is a trademark of Bauer Types SA registered in the United States Patent and Trademark Office and may be registered in some jurisdictions.

TrueType

®

is a trademark of Apple Computer, Inc. registered in the United States Patent and

Trademark Office and may be registered in certain jurisdictions.

All other product names are the property of their respective owners.

“Made for iPod”, “Made for iPhone”, and “Made for iPad” mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.

Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless performance.

Bluetooth

®

is a registered trademark of the Bluetooth SIG.

© 1996–2009, QNX Software Systems GmbH & Co. KG. All rights reserved. Published under license by QNX Software Systems Co.

All other brand names, product names, or trademarks belong to their respective holders.

© 2014 ZIH Corp.

Works with:

Certified by:

IP

54

MIL-STD

810

6


Document Conventions

The following conventions are used throughout this document to convey certain information:

Cautions, Important, and Note

Caution • Warns you of the potential for electrostatic discharge.

Caution • Warns you of a potential electric shock situation.

Caution • Warns you of a situation where excessive heat could cause a burn

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you.

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to the hardware.

Important • Advises you of information that is essential to complete a task.

Note • Indicates neutral or positive information that emphasizes or supplements important points of the main text.

7


Introduction to the ZQ500™ Series Printer

Thank you for choosing our Zebra

®

ZQ500™ Series Mobile

Printer. You will find this rugged printer will become a productive and efficient addition to your workplace thanks to its innovative design and state of the art features. Zebra Technologies is the leader in industrial printers with world-class support for all of your bar code printers, software, and supplies.

This user’s guide gives you the information you will need to operate the ZQ510 and ZQ520 printers. These printers use some of the latest technologies such as Near Field

Communication (NFC) and Made for iPhone

®

(MFi). MFi printers provide Apple co-processor (MFi) support which allows an

Apple device such as an iPhone or iPad

®

to authenticate and connect over Bluetooth

®

.

These printers use CPCL and ZPL programming languages.

To create and print labels using the CPCL and ZPL languages, refer to the Programming Guide for CPCL and ZPL (p/n

P1012728-008). See Appendix G for instructions on how to access manuals on zebra.com.

ZQ500 Series Software Utilities:

• Zebra Net Bridge™ : printer configuration, fleet management

• Zebra Setup Utility: single printer configuration, quick setup

• Zebra Designer Pro: label design

• Zebra Designer Drivers: Windows

®

driver

• OPOS Driver: Windows driver

• Multiplatform SDK

(These utilities can be found on the Zebra website at http://www.zebra.com/us/en/support-downloads.html

.

See Appendix G.)

8


Unpacking and Inspection

• Check all exterior surfaces for damage.

• Open the media cover (refer to “Loading the Media” in the

Getting Ready to Print section) and inspect the media compartment for damage.

In case shipping is required, save the carton and all packing material.

Reporting Damage

If you discover shipping damage:

• Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy.

• Keep the carton and all packing material for inspection.

• Notify your authorized Zebra re-seller.

ZQ500 Series Technology

The ZQ500 Series printers use several technologies made popular in other Zebra Mobile Printer product lines.

Smart Battery

The ZQ500 Series battery pack is a high capacity, smart Lithium

Ion battery that contains electronics which allow the printer to monitor its operating parameters. Among these are the number of charge cycles it has undergone and its date of manufacture.

Using these parameters, the printer’s software can monitor the battery’s condition and alert the user when to recharge or remove the battery from service.

Operating Temperature Charging Temperature

-20

0

C to +55

0

C

(-4 o

F to 131 o

F)

0

0

(32

C to +40 o

F to 104

0 o

C

F)

Storage Temperature

-25

0

C to +65

0

C

(-13 o

F to 149 o

F)

The ZQ510 and ZQ520 printers will only function properly with genuine

Zebra smart battery packs.

9


The smart battery’s health has three states: GOOD, REPLACE, and POOR. The battery health factor determines whether or not the printer can operate and what is communicated to the user via the display.

# of Charge Cycles

<300

Health

GOOD

REPLACE

REPLACE

POOR

Power-up Message

None

“Battery Diminished

Consider Replacing” *

“Warning-Battery is Past its Useful Life” **

“Replace Battery

Shutting Down” ***

* Warning accompanied by three beeps in rapid succession.

** Warning accompanied by a series of three double beeps in rapid succession.

*** Warning will flash on and off and be accompanied by beeping at a rate of once per second. After 30 seconds the printer will shut down.

Printing Technology

The ZQ500 Series printers use the Direct Thermal method to print human readable text, graphics and barcodes. It incorporates a sophisticated print engine for optimal printing under all operational conditions.

Direct Thermal

Direct thermal printing uses heat to cause a chemical reaction on specially treated media. This reaction creates a dark mark wherever a heated element on the printhead comes in contact with the media. Since the printing elements are arranged very densely at 203 d.p.i. (dots per inch) horizontal and 200 d.p.i. vertical, highly legible characters and graphic elements may be created a row at a time as the media is advanced past the printhead. This technology has the advantage of simplicity, as there is no requirement for consumable supplies such as ink or toner. However, since the media is sensitive to heat, it will gradually loose legibility over long periods of time, especially if exposed to environments with relatively high temperatures.

10


Thermal Shutdown

The ZQ500 Series printers have a thermal shutdown feature whereby the printer hardware will detect a printhead over-temperature condition at 65 o

C. The printer will automatically stop printing until the printhead cools down to 60 o

C. Printing will then recommence without a loss of label data or without any degradation of print quality.

QR Code

The QR barcode includes human readable text (URL) which links the user to printer information and short videos on topics such as buying supplies, features overview, loading media, printing a configuration report, cleaning instructions, and accessory information. (See Page 13 for each printer’s URL address.)

Made for iPhone (MFi)

ZQ500 Series printers support communication with Apple devices running iOS 5 or later over a standalone Bluetooth 4.0 radio and the BT3.0 radio included with the 802.11n (dual) radio.

Near Field Communication (NFC)

A passive NFC tag with the Bluetooth printer address will provide instant access to printer-specific information via an NFCenabled smartphone. The ZQ500 Series printers are also active

NFC devices that can not only collect information but exchange that information with other compatible devices.

11


ZQ500 Series Overview

(ZQ510 Shown)

6

(Not present in Linerless.

Scraper present instead)

4

1

2

8

7

1. Platen Roller

2. Black Bar Sensor

3. Media Support Disks

4. Tear Bar

5. Media Cover Button

6. Media Cover

7. Printhead

8. Gap Sensor

9. Strap Post

10. USB Port

11. DC Input

12. Power Button

13. Control Panel

14. Belt Clip Opening

15. Select Button

16. Paper Feed Button

12

13

12


14 15 16

11

10

9

4

5

3

19

21

20

XXXXXXXXXXXX +M

XXXXXXXXXXXX

+M

17

21

20

18

17. Battery

18. Docking Contacts/Cover

19. QR Code

20. MAC Address/Bluetooth ID Labels

21. Mounting Points

22. Zebra Print Touch

TM

Icon NFC)

22

Note: Scanning the QR code with a smartphone will provide printerspecific information at www.zebra.com/zq510-info and www.zebra.com/zq520-info .

Note: Tapping the Zebra Print Touch

TM

icon with a Near Field

Communication (NFC) enabled smartphone will provide instant access to printer-specific information. For more information about

NFC and Zebra products, go to

http://www.zebra.com/nfc

.

Bluetooth pairing applications via NFC is also possible. Please see

Zebra Multi-platform SDK for more information.

13


9

Getting Ready to Print

Battery

Installing the Battery

Important • Batteries are shipped in sleep mode to preserve their maximum capacity while in storage prior to initial use. Plug the battery into the Smart Charger 2 or Quad Charger (see Pg. 17) to wake it up before using for the first time.

1. Locate the battery compartment on the bottom of the printer.

2. Insert the battery into the printer as shown in Figure 1. (It is not possible to insert the pack in an incorrect orientation.)

3. Rock the battery into the compartment as shown until it locks in place.

When the battery is first installed, the control panel indicators may briefly turn on and then go off which indicates the battery is not fully charged.

Figure 1: Installing the Battery (ZQ510 Shown)

XXXXXXXXXXXX +M

XXXXXXXXXXXX +M

14


Battery Safety

Caution • Avoid accidental short circuiting of any battery. Allowing battery terminals to contact conductive material will create a short circuit which could cause burns and other injuries or could start a fire.

Important • Always refer to the Important Safety Information data sheet shipped with each printer and the Technical Bulletin shipped with each battery pack. These documents detail procedures to ensure maximum reliability and safety while using this printer.

Important • Always dispose of used batteries properly. Refer to

Appendix E for more battery recycling information.

Caution • Use of any charger not approved specifically by Zebra for use with its batteries could cause damage to the battery pack or the printer and will void the warranty.

Caution • Do not incinerate, disassemble, short circuit, or expose to temperatures higher than 65 o C (149 o F).

Charger Safety

Do not place any charger in locations where liquids or metallic objects may be dropped into the charging bays.

15


Smart Charger-2 (SC2) Single Battery Charger (P1027407)

The Smart Charger-2 (SC2) is a charging system for use with the 2-cell lithium-ion smart battery used in the ZQ510 printers.

Charging Status Indicators

The SC2 uses a LED indicator to indicate the charge state in either Green, Yellow, or Amber as detailed below.

DC Power Input

Present

Present

Present

Present

Present

Indicator

Green

Green

Yellow

Amber

Off

Battery Status

Battery not present

Fully charged

Charging

Fault

Present and Battery

Health = POOR

There will also be a battery charging graphic to indicate that this LED is the charging status indicator .

Battery Health Indicator

The SC2 features a tri-color (Yellow/Green/Amber) LED to indicate the health of the battery pack. An evaluation of the battery health begins upon insertion of the battery in the charger and results in the appropriate LED being illuminated as shown below. The LED will remain illuminated as long as input power is applied.

Battery

None or non-smart

Smart battery present




Indicator

Off

Green

Yellow

Flashing yellow

Amber

Health Status

GOOD

CAPACITY DIMINISHED

PAST USEFUL LIFE

UNUSABLE-REPLACE

(discard per Instructions in

Appendix E

Note • For detailed information on the SC2, refer to the

Smart Charger 2 User Guide (p/n P1040985-001).

16


Figure 2: Smart Charger-2 (SC2)

Smart Battery

Charge Status

LED Indicator

Health Status

LED Indicator

Charge Status Icon Health Status Icon

SC2 Dimensions

Height

65.1 mm (2.56 in.)

Width

101.5 mm (4 in.)

Length

120.9 mm (4.75 in.)

Model UCLI72-4 Quad Charger (AC18177-5)

The UCLI72-4 Quad Charger is designed to charge up to four (4)

ZQ500 Series battery packs simultaneously. Batteries must be removed from the printer to be charged in the Quad Charger.

1. Ensure that the charger has been installed properly per the

Quad Charger instruction manual. Ensure that the power indicator on the front panel is on.

2. Plug a battery pack into any one of the four charging bays as shown in Figure 5, noting the orientation of the battery pack.

Slide the battery pack into the charging bay until it stops and then rock the battery pack back until it snaps into place. The amber indicator directly under the battery being charged will turn on if the battery is properly inserted.

17


The indicators under the battery will allow you to monitor the charging process per the table below:

On

On

Off

Flashing

Off

Flashing

On

Off

Charging

80% charged (O.K. to use)

Completely Charged

Fault-Replace

Battery

Important • A fault condition is caused by a problem with the battery.

The charger may indicate a fault because the battery is too hot or cold to charge reliably. Try to charge the battery again when it returns to the room’s ambient temperature. If the amber indicator starts flashing on the second attempt, the battery should be discarded. Always dispose of batteries in a proper manner as described in Appendix F.

Figure 3: Quad Charger

1. Slide Battery Pack into Charger bay.

Power Supply

2. Rock Battery Pack into place.

Amber

Indicator

Green

Indicator

Power Indicator

Quad Charger Cycle Times :

Battery Status

Battery 80% Charged

Battery Fully Charged

ZQ510

1.5 Hrs.

< 5 Hrs.

Charger Bay

Note • These times are for completely discharged batteries.

18


Battery packs which are only partially discharged will take less time to reach their charged state. Batteries which have reached

80% of their charge capacity may be used, however, it is recommended that you allow the batteries to reach a full charge to maintain maximum battery life.

The UCLI72-4 Quad Charger has a safety feature which stops charging a battery after six hours regardless of its charge state. If not fully charged, it might be indicative of a battery that needs to be replaced.

Use care when installing the UCLI72-4 Quad Charger so that you do not block the ventilating slots on the top and bottom covers. Ensure that the charger is plugged into a power source which will not accidently be turned off if you will be charging batteries overnight.

AC Power Adapter (included in kit p/n P1031365-024 for all

ZQ510 Printers)

Figure 4: Charging the Battery Pack with the AC Power Adapter)

AC Power Cord

(varies with geographic location)

ZQ510 AC

Adapter

19


DC Input

• Open the protective cover on the ZQ510 printer to expose the DC input charger jack.

• Connect the appropriate AC power cord for your location to the adapter and then plug the power cord into an AC receptacle.

• Plug the barrel plug from the P1029871 AC adapter into the charger jack on the printer.

• The printer will power up and begin charging. The printer can be left on or turned off at this point. Charging will continue in either state.

Note • Batteries are shipped in sleep mode to preserve their maximum capacity while in storage prior to initial use. Plug the battery into the

Smart Charger 2 or Quad Charger (see Pg. 17) to wake it up before using for the first time.

While it’s possible to charge the battery when using the printer, charge times will increase under this condition.

Vehicle Cradle (

P1063406-029)

The ZQ500 Series Vehicle Cradle provides a means to mount a

ZQ510 and ZQ520 printer in a vehicle while at the same time providing charging power to the battery. The Vehicle Cradle features

USB connectivity to allow the user to connect a laptop or tablet to the cradle.

Battery Eliminator (P1063406-032)/Battery Eliminator Vehicle

Cradle (P1063406-028)

The ZQ500 Series Battery Eliminator allows a vehicle based mobile printer user to operate the printer without the use of a battery. The Battery Elimnator Vehicle Cradle enables the user to mount a ZQ500 Series printer in a vehicle without the use of a battery.

4-Bay Power Station (P1063406-027)

The ZQ500 4-Bay Power Station allows a total of four (4) ZQ510 or ZQ520 printers to be docked and charged. The Power Station provides battery charging power while still maintaining all of the printer’s functionality.

Note • For detailed information on accessories, refer to the ZQ500VC

User Guide (P1071204-001), the ZQ500 4-Bay Power Station User Guide

(P1071266-001), the Battery Eliminator User Guide (P1071365-001), and the Battery Eliminator Cradle User Guide (P1073631-001).

20


Before docking the printer on either the Vehicle Cradle or the

4-Bay Power Station, you must remove the docking contacts cover located on the bottom of the printer. To remove the cover, firmst remove the battery, and then use a small screwdriver or coin to detach the cover and expose the docking contacts.

XXXXXXXXXXXX +M

Figure 5: Docking and Un-Docking the Vehicle Cradle

2

1

Figure 6: Docking and Un-Docking the 4-Bay Power Station

2

2

1

1

21


Loading the Media in the

ZQ500 Series Printers

The ZQ500 Series printers are designed to print either continuous (receipt) media or label stock.

Loading Media Procedure

1. Open the printer (Refer to Figure 7).

• Press the Media Cover Button on the side of the printer as shown in “1” below. The Media Cover will open automatically.

• Rotate the Media Cover back completely as shown in “2”, exposing the media compartment and adjustable media supports.

Figure 7: Opening the Printer

Media Cover

Media

Compartment

Media Supports

Media Cover

Button

1

22


2. Pull the media supports apart as shown in Figure 8 below. Insert the roll of media (in the orientation shown) between the supports and let the supports secure the media in place. The supports will adjust themselves to the width of the media, and the media roll should be able to spin freely on the supports.

Figure 8: Loading Media

3. Close the Media Cover until it clicks into place and the media will advance as shown .

4

23


Operator Controls

The ZQ510 and ZQ520 feature a control panel with buttons for the Power On/Off and Media Feed functions, as well as a display for providing information regarding printer functions (Fig. 9). The menu displays a single row of icons used to indicate printer status. The LCD also displays acknowledged alerts and non-acknowleged alerts. Acknowledged alerts have a single response option which requires the user to press the “Select” button.

Figure 9: Control Panel

Printer Status Icons

Indicates the status of several printer functions

Select Button

Press to select a menu choice on the LCD

Power Button

Press to turn unit on.

Press again to turn unit off.

Printer Status Icons

Bluetooth

WiFi Connection

WiFi Signal

Strength

Error

Data

Draft Mode

24


Feed Button

Press to advance the media one blank label or a software determined length of journal media.

DC

Media

Cover Open

Battery

Battery Eliminator

Power Save Mode

Icons for Power Save Mode and Draft Mode are also displayed on the control panel in place of the Media Out Icon. When the printer is in Power Save Mode and is not in a media out condition, the Power Save icon shall display. When the printer is in

Power Save Mode and also in a media out condition, the Media

Out icon will be displayed instead of the Power Save icon. This is due to the fact that the printer is not running when there is a media out condition. If the printer is in both Power Save Mode and Draft

Mode, the Power Save icon will be displayed.

When the printer is in Draft Mode due to a user setting, the Draft

Mode icon will be displayed. However, when the printer is in Draft

Mode and in a media out condition, the blinking Media Out icon will be displayed.

Buttons

The User has the ability to use the three button interface on the

ZQ510 and ZQ520 with the following Power Up and Run Time sequences.

Power Up Sequences

Button Sequence

#

1

2

3

Function

Two Key Report

Confi g Label then

Network Label

Forced Download

Keys

Hold down Feed button while pressing the Power button

Hold down Select button while pressing the Power button

Hold down the Select and

Feed buttons while pressing the Power button

4 Causes the unit to turn on or off or to enter Sleep Mode

Power Button

25


Run Time Sequences without LED Flashes

Sequence #

1

2

3

Function

Two-key and ZPL

Confi g

Repeated Feed

Events

Wake (if in Sleep

Mode)

Keys

Hold down Feed button and Select button for 3 seconds

Feed button

Power button or

Select button

Button

LED’s

The ZQ500 Series printers feature a tri-colored LED ring located around the Power button which shows the state of the battery during charging processes (as shown below).

(( ))

Power On/Charged Battery

Power On/Battery Eliminator Plugged In

Battery Charging (Yellow LED Ring)

Sleep Mode (Blinking Green LED Ring)

Battery Fault (Red LED Ring)

Alerts

The control panel has the ability to display various alerts to the user in the form of Acknowledged Alerts, Non-Acknowledged

Alerts, and Error Alerts.

An Acknowledged Alert displays over the printer status icons and requires user input to be cleared, i.e. press the Select button to clear such an alert.

BATTERY LOW

LED showing battery fault

Acknowledged

Alert

26


A Non-Acknowledged Alert also displays over the printer status icons, but in this case it does not require user input to be cleared.

The alert will automatically be cleared after being displayed for five (5) seconds.

Error Alerts also appear over the printer status icons and require no user input via the front panel to be cleared, but they do require the user clearing the error condition by other means. The Error

Alert will remain on the display until the error condition is cleared.

Power Saving Features

The ZQ500 Series printers have a few key features designed to extend the life of the battery. These features are described below.

Sleep Mode

The Sleep Mode feature is a way the printer conserves battery life whereby the printer will automatically go into a “sleep” state after two (2) minutes of inactivity. When the printer is in this state there will be no content displayed on the LCD in addition to no backlight. The printer will indicate Sleep Mode by a slow blinking green LED ring around the Power Button (See Page 26).

If the Power Button is pressed for less than three (3) seconds (<3), then the printer will enter Sleep Mode.

If the Power Button is pressed for more than three (3) seconds

(>3), then the printer will execute a soft power down.

In order to “wake up” the printer, the user must press the Power or Select buttons for less than three (3) seconds, or the printer will wake up on its own when communication is initiated via

Bluetooth. If the Power Button is pressed for more than three (3) seconds, the printer will wake up and shut down completely.

27


To enable or disable Sleep Mode, send the power.sleep.enable command to the printer using Zebra Setup Utilities (ZSU) and set it to either “on” or “off”. (The default setting is “on”.) To set the time after which the printer will enter Sleep Mode, send the power.sleep.timeout

(in seconds) to the printer using the ZSU.

Power Save Mode

Power Save Mode refers to a state the printer will enter when the battery is under duress. Under normal operation with a healthy fully charged battery, the printer will load the entire printhead while printing a line of data.

As the battery’s health declines (due to low voltage or cold temperature) the printer will change its printing strategy in a way that breaks up the print line into smaller segments that it can print safely without shutting down the battery. In this mode the user may experience slower printing.

The Power Save icon will be displayed on the LCD as this is occurring and the printer may have an audible sound change due to the altered motor step rate while in this mode.

Draft Mode

The user can configure the printer to print in Draft Mode via

SGD command media.draft _ mode (default is “off”), which optimizes the printer for text-only printing. While in Draft Mode, print speed increases from 4 inches per second (ips) to 5 ips with approximately a 22% reduction in optical density. When a printer is in this user setting, a Draft Mode icon will be displayed. If the printer is in both Power Save mode and Draft Mode, the Power

Save icon will display. If the printer is in Draft Mode during a media out condition, the blinking Media Out icon will be displayed.

Note • For an explanation and a list of all SGD commands, please refer to the Programming Guide (p/n P1012728-xxx) at: http://www.zebra.com/us/en/support-downloads.html

Note • For detailed information on sending SGD commands to the printer using Zebra Setup Utilities, please refer to the Wireless Configuration for

802.11n and Bluetooth Radios for Link-OS Mobile Printers (p/n P1048352-

001) at: http://www.zebra.com/us/en/support-downloads.html

28


Verify Printer is Working

Before you connect the ZQ500 Series printer to your computer, make sure that the printer is in proper working order. You can do this by printing a configuration label using the “two key” method.

If you can’t get this label to print, refer to the “Troubleshooting” section of this manual.

Printing a Configuration Label

1. Turn the printer off. Load the media compartment with journal media (media with no black bars printed on the back).

2. Press and hold the Feed Button.

3. Press and release the Power button and keep the Feed button pressed. When printing starts, release the Feed button.

The unit will print a line of interlocking “x” characters to ensure all elements of the print head are working, print out the version of software loaded in the printer, and then print the report.

The report indicates model, serial number, baud rate, and more detailed information on the printer’s configuration and parameter settings. (Refer to the Troubleshooting section for sample printouts and a further explanation on how to use the configuration label as a diagnostic tool.)

Connecting the Printer

The printer must establish communications with a host terminal which sends the data to be printed. Communications occur in four (4) basic ways:

• ZQ500 Series printers can communicate by cable via either a standard USB 2.0 or micro USB protocols. USB drivers are included in the Zebra Designer Driver which can be downloaded from www.zebra.com/drivers .

• By means of a wireless LAN (Local Area Network) per

802.11 specifications. (Optional)

• By means of a Bluetooth short range radio frequency link.

• WinMobile®, Blackberry®, and Android® devices use standard Bluetooth protocol.

• ZQ500 Series printers are compatible with iOS devices, therefore printing via Bluetooth to an Apple® device is possible.

29


Cable Communication

Caution • The printer should be turned off before connecting or disconnecting a communication cable.

The standard cable connection for the ZQ500 Series printers is

USB. The USB port provides 500mA to the A/B port when in host mode and can connect a printer to a PC via a Type A plug to Micro

B plug. The cable has a plastic twist lock cap that provides strain relief and locks the cable into the printer housing (see below).

Refer to Appendix A for part numbers.

Twist Lock. Rotate in a clockwise direction to lock cable in place.

Figure 10: Cable Communication with PC

LAN

USB Communications Cable to PC

The small 5-pin connector on the USB cable plugs into the printer, and the connectors are keyed to ensure correct alignment. Do not try to force the cable if it does not plug in as this could damage the pins.

The other end of the cable plugs into the USB port on a computer as shown in Figure 10. The ZQ500 Series printers are configured with the USB Open HCI interface allowing them to communicate with Windows

®

based devices.

USB drivers are included in the Zebra Designer Driver which can be downloaded from the Zebra website.

30


Wireless Communications with Bluetooth

Bluetooth is a worldwide standard for the exchange of data between two devices via radio frequencies. This form of point- topoint communication does not require access points or other infrastructure. Bluetooth radios are relatively low powered to help prevent interference with other devices running at similar radio frequencies. This limits the range of a Bluetooth device to about

10 meters (32 feet). Both the printer and the device it communicates with must follow the Bluetooth standard. Other than conditions specified elsewhere in this manual, only one of the radio options can be installed in the printer at one time and the antenna used for these transmitters must not be co-located or must not operate in conjunction with any other antenna.

Bluetooth Networking Overview

Each Bluetooth enabled ZQ500 Series printer is identified by a unique Bluetooth Device Address (BDADDR). This address resembles a MAC address whereby the first three bytes are vendor, and the last three bytes are device (e.g. 00:22:58:3C:B8:CB).

This address is labeled on the back of the printer via a barcode for ease of pairing. (See Page 34.) In order to exchange data, two

Bluetooth enabled devices must establish a connection.

Bluetooth software is always running in the background, ready to respond to connection requests. One device (known as the master or the client) must request/initiate a connection with another. The second device (the slave or the server) then accepts or rejects the connection. A Bluetooth enabled ZQ500 Series printer will normally act as a slave creating a miniature network with the terminal sometimes referred to as a “piconet”.

Discovery identifies Bluetooth devices that are available for pairing whereby the master device broadcasts a discovery request and devices respond. If a device is not discoverable, the master cannot pair unless in knows the BDADDR or has previously paired with the device.

Bluetooth 2.1 or higher uses Security Level 4 Secure Simple

Pairing (SSP), a mandatory security architecture that features four

(4) association models: Numeric Comparison, Passkey Entry, Just

Works (no user confirmation), and Out of Band (pairing info transmitted OOB, e.g. via Near Field Communication).

31


Figure 11: Bluetooth Security Modes

Security Mode 1

If a BT>/= 2.1 device is pairing with a BT</= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as

BT 2.0. If both devices are BT

>/= 2.1, Secure Simple Pairing must be used according to the

BT spec.

Security Mode 2

If a BT >/= 2.1 device is pairing with a BT </= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as



BT spec.

Security Mode 3

If a BT >/= 2.1 device is pairing with a BT </= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as



BT spec.

Security Mode 4: Simple Secure Pairing

Simple Secure Pairing: a new security architecture introduced supported in BT >= 2.1.

Service-level enforced, similar to mode 2. Mandatory when both devices are BT >= 2.1.

There are four association models currently supported by mode 4. Security requirements for services must be classified as one of the following: authenticated link key required, unauthenticated link key required, or no security required. SSP improves security through the addition of ECDH public key cryptography for protection against passive eavesdropping and man-inthe-middle (MITM) attacks during pairing.

Numeric Comparison

Designed for situation where both devices are capable of displaying a six-digit number and allowing user to enter

“yes” or “no” response.

During pairing, user enters “yes” if number displayed on both devices matches to complete pairing. Differs from the use of PINs in legacy (BT<=2.0) pairing because the number displayed for comparison is not used for subsequent link key generation, so even if it is viewed or captured by an attacker, it could not be used to determine the resulting link or encryption key.

Passkey Entry

Designed for situation where one device has input capability but no display (e.g. keyboard), while other device has a display. The device with a display shows a six-digit number, then the user enters this key on the device with input. As with numeric comparison, the six-digit number is not used in link key generation.

Just Works

Designed for situation where one (or both) of the pairing devices has neither a display nor keyboard for entering digits (e.g. Bluetooth headset). It performs authentication step 1 in the same manner as as numeric comparison, but the user cannot verify that both values match, so MITM

(man-in-the-middle) protection is not provided.

This is the only model in SSP that does not provide authenticated link keys.

Out of Band (OOB)

Designed for devices that support a wireless technology other than

Bluetooth (e.g. NFC) for the purposes of device discovery and cryptographic value exchange. In the case of NFC, the OOB model allows devices to pair securely by simply tapping one device against the other, followed by the user accepting the pairing via a single button push. Security against eavesdropping and MITM attacks is dependant on the OOB technology.

Each mode, except for Just Works, has Man-In-The-Middle

(MITM) protection, meaning no third device can view the data being passed between the two devices involved. The SSP mode is usually negotiated automatically based on the capabilities of both the master and slave. Lower security modes can be disabled via the bluetooth.minimum _ security _ mode SGD. The bluetooth.minimum _ security _ mode

SGD sets the lowest security level at which the printer will establish a Bluetooth connection. The printer will always connect at a higher security level if requested by the master device. To change the security mode and security settings in the ZQ510 printer, use Zebra Setup

Utilities.

32


Figure 12: Bluetooth Minimum Security Modes

BT Version of Master Device (>2.1)

bluetooth.minimum_security_mode=1 bluetooth.minimum_security_mode=2 bluetooth.minimum_security_mode=3 bluetooth.minimum_security_mode=4

Secure Simple Pairing

Just Works/Numeric Comparison


Just Works/Numeric Comparison


Numeric Comparison


Numeric Comparison

bluetooth.bluetooth_PIN

Not Used

bluetooth.minimum _ security _ mode

sets the lowest security level at which the printer will establish a Bluetooth connection. The printer will always connect at a higher security level if requested by the master device.

The ZQ500 Series printers also feature bonding for Bluetooth.

The printer caches pairing info so devices stay paired through power cycles and disconnects. This eliminates the need to repair on every connection establishment.

The bluetooth.bonding SGD is on by default.

Note • For detailed information on Bluetooth, please refer to the

Bluetooth Wireless User Guide (P1068791-001) at: http://www.zebra.com/us/en/support-downloads.html

In addition, the ZQ500 Series printers support Near Field

Communication (NFC) technology. Using the “Print Touch” feature located on the side of the printer, end-users can automatically connect via Bluetooth from a handheld device that supports

NFC technology. The NFC tag has the printer’s BDADDR encoded in a URL on the tag. Simply touching the NFC handheld device to the “Print Touch” icon on the printer will connect and pair the handheld device to the printer.

33


WLAN Overview

ZQ500 Series printers can be equipped with a Dual Radio option, meaning a radio that uses both the industry standard 802.11 protocols and Bluetooth 3.0. All radios units are shipped with the 802.11n radio enabled (default) and the BT radio disabled.

However, users have the option to enable BT if they wish to use the dual feature. They will have the FCC ID number on the serial number label on the back of the unit.

• ZQ500 Series Wireless Network Printers with the Zebra

802.11 WLAN radio module can be identified by the text

“Wireless Network Printer” on the serial number label on the back of the printer.

• These printers allow communication as a node within a wireless local area network (WLAN). Methods of establishing communications to the printer will vary with each application.

More information and LAN configuration utilities are included in the Zebra Net Bridge™ program (version 2.8 and later). Zebra

Setup Utilities (ZSU) can also be used to configure WLAN communications settings. Both Net Bridge and ZSU may be downloaded from the Zebra Web site.

Figure 13: BT/WLAN Communications

Bluetooth Barcode

XXXXXXXXXXXX

+M

XXXXXXXXXXXX

+M

Wireless LAN Barcode

In order to obtain the Bluetooth address or the Wireless LAN address, use a mobile computer to scan the Bluetooth barcode or the WLAN barcode on the bottom of the printer where shown in Figure 13.

34


Setting Up the Software

ZQ500 Series printers use Zebra’s CPCL and ZPL Programming languages which were designed for mobile printing applications.

CPCL and ZPL are fully described in the ZPL Programming Guide

(p/n P1012728-008) available on-line at www.zebra.com/manuals.

You can also use Designer Pro, Zebra’s Windows

®

based label creation program which uses a graphical interface to create and edit labels in either language.

Refer to Appendix G for tips on downloading the Designer Pro application from Zebra’s Web site.

Near Field Communication (NFC)

Much like Bluetooth and Wi-Fi technologies, Near Field

Communication (NFC) allows wireless communication and data exchange between digital devices like smartphones. Yet NFC utilizes electromagnetic radio fields while technologies such as

Bluetooth and Wi-Fi focus on radio transmissions instead.

NFC is an offshoot of Radio Frequency Identification (RFID), with the exception that NFC is designed for use by devices within close proximity to each other, i.e. a smartphone and a ZQ500 Series printer. NFC allows these devices to establish communication with each other by touching them together or bringing them into proximity, usually no more than 7.62 centimeters (3 inches). Three forms of NFC technology exist: Type A, Type B, and FeliCa. All are similar but communicate in slightly different ways. FeliCa is commonly found in Japan.

Devices using NFC may be

active

or

passive

. A passive device, such as a ZQ500 Series printer with an NFC tag, contains information that other devices can read but does not read any information itself. An active device, such as a smartphone, can read the information on the printer’s NFC tag, but the tag itself does nothing except transmit the info to authorized devices.

Active devices can read information and send it. An active NFC device, like a smartphone, would not only be able to collect information from NFC tags, but it would also be able to exchange information with other compatible phones or devices. An active device could even alter the information on the NFC tag if authorized to make such changes.

35


To ensure security, NFC often establishes a secure channel and uses encryption when sending sensitive information.

Figure 14: Near Field Communication (NFC) Pairing

http://www.zebra.com/nfc

Note • Tapping the Zebra Print Touch

TM

icon with a Near Field

Communication (NFC) enabled smartphone will provide instant access to printer-specific information. For more information about NFC and Zebra products, go to http://www.zebra.com/nfc.Bluetooth pairing applications via NFC is also possible. Please see Zebra Multi-platform SDK for more information.

36


ZQ500 Series Accessories

Belt Clip

The ZQ510 and ZQ520 printers come with a plastic Belt Clip

(p/n P1063406-040) as a standard feature.

To use:

1. Slide the plastic Belt Clip securely onto your belt (Fig. 15).

2. Insert the hook on the belt clip into the opening of the printer’s front bumper as shown.

Figure 15: Using the Belt Clip

Hand Strap

The ZQ500 Series Hand Strap accessory (p/n BT16899-1) attaches to the front posts of the printer to provide the user with a convenient and secure method of carrying the printer. To attach the

Hand Strap to the printer:

1. Attach one swivel snap hook to its corresponding post on the front of the printer (Fig. 16).

2. Attach the opposite end of the strap to its corresponding post on the front of the printer where shown.

Figure 16: Using the Hand Strap

Strap Post

Swivel Snap Hook

37


Shoulder Strap

A Shoulder Strap accesory (p/n P1063406-035 ) is also offered to provide another option for comfortably carrying the ZQ510 and

ZQ520 printers. Similar to the Hand Strap, the shoulder strap attaches to the two (2) strap posts on the front of the printer via rugged swivel snap hooks as shown in Fig. 17. The strap is easily adjustable up to 56 inches from end to end.

Figure 17: Using the Shoulder Strap

Adjustable Clip

Swivel Snap Hooks

Strap Post

ZEBRA

ZQ520

Soft Case

The ZQ500 Series printers have an environmental Soft Case option (P1063406-037/-038) that helps protect the printer, while also allowing the user to carry it from their belt. The paper path is left open to maintain printing capability and the controls are visible and accessible while in the case. D-Ring connectors allow for attachment to the shoulder strap option.

38


Exoskeleton

In order to provide extreme ruggedness for the ZQ500 Series printers, they come with an optional hard case, or “ Exoskeleton”

(p/n P1063406-043/-044). This case features a clam shell design whereby the printer is placed securely inside and the Exoskeleton is clamped shut. The Exoskeleton comes with a shoulder strap for easy portability.

All printer ports are inaccessible while the printer is in the hard case, but the printer control buttons can still be used (Fig. 18).

The user will also be able to mount and charge the printer on the

ZQ500 Series Vehicle Cradle and 4-Bay Power Station while in the hard case.

Note • Since linerless printers don’t have the reverse tear bar feature which allows media to be torn both upwards and downwards, it is recommended that linerless printers not be used with the Exoskeleton.

Linerless media can only be torn down and the Exoskeleton is not resistant to the adhesive of the linerless media.

Figure 18: Using the Exoskeleton

Swivel Latch

Control Panel Buttons

39


Mag Card Reader

The ZQ500 Series printers can be equipped with optional

Magnetic Stripe reader (p/n P1063406-036). The magnetic stripe card reader allows the user to swipe magnetic stripe cards such as credit cards through a slot in the printer and then read and process the data contained in the card. The Mag Card reader is capable of reading all three (3) tracks simultaneously, but can be configured to read two (2) tracks if desired. The reader also features an audio indicator to alert users of a successful card swipe.

The Mag Card reader can be encrypted by working with Zebra’s

Professional Services team and getting a key loaded.

The Mag Card reader is installed by removing the existing front bumper of the printer and replacing it with the Mag Card reader

(as illustrated in Fig. 19 below).

Figure 19: Installing the Mag Card Reader

1.

2.

T4.7 +/- 1 in. lb.

3.

4.

Bi-directional swiping capability

Note • For a complete list of accessories, see ZQ500 Series Accessories on Page 59.

40


Preventive Maintenance

Extending Battery Life

• Never expose the battery to direct sunlight or temperatures over 65° C (149° F).

• Always use a Zebra charger designed specifically for Lithium-

Ion batteries. Use of any other kind of charger may damage the battery.

• Use the correct media for your printing requirements. An authorized Zebra re-seller can help you determine the optimum media for your application.

• If you print the same text or graphic on every label, consider using a pre-printed label.

• Choose the correct print darkness, and print speed for your media.

• Use software handshaking (XON/XOFF) whenever possible.

• Remove the battery if the printer won’t be used for a day or more and you’re not performing a maintenance charge.

• Consider purchasing an extra battery.

• Remember that any rechargeable battery will lose its ability to maintain a charge over time. It can only be recharged a finite number of times before it must be replaced. Always dispose of batteries properly. Refer to Appendix E for more information on battery disposal.

General Cleaning Instructions

Caution • Avoid possible personal injury or damage to the printer. Never insert any pointed or sharp objects into the printer. Always turn off the printer before performing any cleaning procedures. Use care when working near the tear bars as the edges are very sharp.

Warning • The printhead can get very hot after prolonged printing. Allow it to cool off before attempting any cleaning procedures.

Only use a Zebra cleaning pen (not supplied with the printer) or a cotton swab with alcohol for cleaning the printhead.

Caution • Use only cleaning agents specified in the following tables.

Zebra Technologies Corporation will not be responsible for damage caused by any other cleaning materials used on this printer.

41


ZQ500 Series Cleaning

Printhead

Area

Platen Surface (Linered and Linerless)

Method Interval

Use a Zebra cleaning pen or

70% isopropyl alcohol on a cotton swab to clean the print elements from end to end (the print elements are located in the thin gray line on the printhead).

Rotate the platen roller and clean it thoroughly with the cleaning pen or 70% isopropyl alcohol and a cotton swab (Fig. 20a/Fig.

20b).

After every five rolls of media (or more often, if needed). When using l i n e r l e s s t y p e m e d i a , cleaning is required after every roll of media.

After every five rolls of media (or more often, if needed) Linerless media requires more frequent cleaning, i.e. after every roll.

Scraper (Linerless Units

Only)

Use a cleaning pen to clean scraper on linerless units.

(Fig. 20b)

After every five rolls of media (or more often, if needed).

Tear Bars

Printer Exterior

Printer Interior

Interior of units with

Linerless Platens

Clean thoroughly with the cleaning pen or 70% isopropyl alcohol and a cotton swab. (Fig. 20a)

Water-dampened cloth or 70% Isopropyl alcohol wipe.

Brush/air blow. Ensure the

Bar Sensor and Gap Sensor windows are free of dust.

(Fig. 20a)

Clean thoroughly with the cleaning pen or 70% isopropyl alcohol and a cotton swab. (See Fig. 20b for specific target areas for interior cleaning.)

As needed

As needed

As needed

After every five rolls of media (or more often, if needed).

42


Figure 20a: Cleaning the ZQ500 Series Printers (Linered)

Platen Roller

Bar Sensor

Tear Bar

Printhead

Elements

Gap Sensor

Tear Bar

Figure 20b: Cleaning the ZQ500 Series Printers (Linerless)

Scraper

Platen Roller

Platen Holder

Media Support Disks

Media Supports

Printer Frame

Printhead

Elements

43


Troubleshooting

Front Control Panel

If the printer is not functioning properly, refer to the table below to determine the state of the LED indicator ring located around the

Power button.

Green

Solid

Off

Blinking

Off

Yellow

Off

Solid

Off

Off

Red

Off

Off

Off

Solid

Indication

Charged Battery

Battery Eliminator in Use

Battery Charging

Sleep Mode

Battery Fault

Printer Status Indicators

The printer’s control panel displays multiple icons which indicate the status of various printer functions. Check the indicator status and then refer to the Troubleshooting topic referenced on the following pages to resolve the problem.

Icon Status

On

Grayed Out

Blinking

Not Present

Antenna Blinking

Antenna Blinking/1 Parenthesis

Solid

Antenna and 2 Parentheses Solid

Antenna and 2 Parentheses

Blinking

4 Bars

3 Bars

2 Bars

1 Bar

0 Bars

Not Present

Blinking

Indication

Bluetooth link established

Inactive

Receiving printer data

No WLAN radio detected

Looking for AP

WLAN Associated/Attempting Authentication

WLAN Associated and Authenticated

Receiving Data

802.11 Signal Strength >75%

802.11 Signal Strength </=75%

802.11 Signal Strength </= 50% but

>25%

802.11 Signal Strength </= 25%

No signal strength

No error condition

Error condition (excluding Latch Open or Media Out)

44


Icon

DC

Status

Blinking

Steady

Blinking

Steady

Blinking

4 Bars

3 Bars

2 Bars

1 Bar

0 Bars

On

On

(Media Out icon Off)

On

(Media Out icon Off)

Indication

Data processing in progress

No data being received

Out of media

Media present

Media cover open

>80% charged

60%-80% charged

40%-60% charged

20%-40% charged

Low Battery

Battery Eliminator present

(Replaces Battery icons)

Printer in Segmentation Mode

Printer in Draft Mode

Troubleshooting Topics

1. No power:

• Check that battery is installed properly.

• Recharge or replace battery as necessary.

• If using battery eliminator, ensure that it is connected properly to power source

Always dispose of batteries properly. Refer to Appendix F for more information on proper battery disposal.

2. Media does not feed:

• Be sure media cover is closed and latched.

• Check spindle holding media for any binding.

• Ensure label sensor is not blocked.

3. Poor or faded print:

• Clean print head.

• Check quality of media.

45


4. Partial or missing print:

• Check media alignment.

• Clean print head.

• Ensure media cover is properly closed and latched.

5. Garbled print:

• Check baud rate.

6. No print:

• Check baud rate.

• Replace battery.

•Establish RF Link and/or restore LAN associativity.

•Invalid label format or command structure. Place printer in

Communications Diagnostic (Hex Dump) Mode to diagnose problem.

7. Reduced battery charge life:

• If battery is older than 1 year old, short charge life may be due to normal aging.

• Check battery health.

• Replace battery.

8. flashing:

• Flashing Data icon is normal while data is being received.

9. or flashing:

• Check that media is loaded and that the media cover is closed and securely latched.

10. Communication error:

•Check baud rate.

•Replace cable to terminal.

11. Paper jam:

•Open head release latch and media cover.

•Remove and reinstall media.

46


12. Blank LCD screen:

• Make sure printer is turned on.

• No application loaded or application corrupted: reload program.

• Check LED ring around Power button to see if it’s blinking yellow. indicating the printer is in sleep mode. Press Power or

Select buttons to “wake up” the printer.

13. Magnetic Strip Card Won’t Read

• Ensure card is inserted with the magnetic stripe facing in the correct direction.

• Check card for excessive wear or damage to the magnetic strip.

14. No NFC Connectivity

• Ensure smartphone is positioned 3 inches (7.62 cm) or closer to the Print Touch icon on the side of the printer.

Troubleshooting Tests

Printing a Configuration Label

To print out a listing of the printer’s current configuration follow these steps:

1. Turn the printer off. Load the media compartment with journal media (media with no black bars printed on the back).

2. Press and hold the Feed Button.

3. Press and release the Power button and keep the Feed button pressed. When printing starts, release the Feed button.

Communications Diagnostics

If there is a problem transferring data between the computer and the printer, try putting the printer in the Communications

Diagnostics Mode (also referred to as the “DUMP” mode). The printer will print the ASCII characters and their text representation (or the period ‘.’, if not a printable character) for any data received from the host computer.

47


To enter Communications Diagnostics Mode:

1. Print a configuration label as described above.

2. At the end of the diagnostics report, the printer will print:

“Press FEED key to enter DUMP mode”.

3. Press the FEED key. The printer will print: “Entering DUMP mode”.

Note • If the FEED key is not pressed within 3 seconds, the printer will print “DUMP mode not entered” and will resume normal operation.

4. At this point, the printer is in DUMP mode and will print the ASCII hex codes of any data sent to it, and their text representation (or “.” if not a printable character).

Additionally, a file with a “.dmp” extension containing the

ASCII information will be created and stored in the printer’s memory. It can be viewed, “cloned” or deleted using the Net

Bridge application. (Refer to the Net Bridge documentation for more information.)

To terminate the Communications Diagnostics Mode and re- turn the printer to normal operations:

1. Turn the printer OFF.

2. Wait 5 seconds.

3. Turn the printer ON.

Contacting Technical Support

If the printer fails to print the configuration label, or you en- counter problems not covered in the Troubleshooting Guide, contact Zebra Technical Support. Technical Support addresses and phone numbers for your area can be found in Appendix H of this manual. You will need to supply the following information:

• Model number and type (e.g. ZQ510)

• Unit serial number (Found on the large label on the back of the printer, also found in the configuration label printout.

• Product Configuration Code (PCC) (15 digit number found on the label on the back of the unit)

48


Figure 21a: ZQ500 Series Configuration Label (ZQ510 Shown)

Printhead Test

Identifi es Printer as a ZQ510

Printer Serial

Number

MFi Supported

49


Figure 21b: ZQ500 Series Configuration Label (cont.)

802.11 radio option /n installed. This section details the radio’s network settings

Network Information

50


Scan QR code to go to

ZQ500 Series product support website

Peripherals Installed

Figure 21c: ZQ500 Series Configuration Label (cont.)

Flash and RAM Memory

Installed

Maximum Label Size

Resident Human Readable

Fonts Installed

Files loaded in printer memory (includes prescaled or scalable fonts)

51


Specifications

Note • Printer specifications are subject to change without notice.

Printing Specifications

Parameter

Print Width

ZQ510 ZQ520

Max 72 mm (2.83 in.) Max 104 mm (4.09 in.)

Print Speed

Printhead Burn

Line to Tear Edge

Distance

Printhead Life

101.6 mm (4 in.)/second @

12% max density

76.2 mm (3 in.)/second @ 16% max density (linerless media)

4.8 mm (0.18 in.) +/- 0.5 mm

(0.02 in.)

88.9 mm (3.5 in.)/second @

12% max density

76.2 mm (3 in.)/second @ 16% max density (linerless media)

4.8 mm (0.18 in.) +/- 0.5 mm

(0.02 in.)

Print Density

600,000 inches Mean Time to

Failure of output at 18% density at 20C using virgin media

203 dots/in. or better

600,000 inches Mean Time to

Failure of output at 18% density at 20C using virgin media

203 dots/in. or better

Memory and Communications Specifications

Parameter

Flash Memory

ZQ510

512 MB

RAM Memory

Standard

Communications

Wireless

Communication

256 MB

USB (Micro AB on the go)

Dual Mode Bluetooth

2.1+EDR/4.0 Low Energy

Dual Radio (BT 3.0/802.11 a/b/g/n)

ZQ520

512 MB

256 MB

USB (Micro AB on the go)

Dual Mode Bluetooth

2.1+EDR/4.0 Low Energy

Dual Radio (BT 3.0/802.11 a/b/g/n)

52


Label Specifications

Parameter

Media Width

Media Length

ZQ510

35 mm (1.38 in.) to

80 mm (3.15 in.)

12.5 mm (0.5 in.) minimum

ZQ520

70 mm (2.75 in.) to

113 mm (4.45 in.)

12.5 mm (0.5 in.) minimum

Black Bar Sensor to Printhead

Burnline Distance

Media Thickness

Max Tag Thickness

Max Roll Outer

Diameter

Inner Core

Diameters

Black Mark

Location

Black Mark

Dimensions

16 mm (0.62 in.) +/-

0.6 mm (0.02 in.)

0.058 mm (0.002 in.) to

0.161 mm (0.006 in.)

0.139 mm (0.005 in.)

51 mm (2.0 in.)

19 mm (0.75 in.) standard

12.5 mm (0.5 in.) optional*

Centered on media roll

L: 2.4 mm to 11.0 mm (0.09 in. to 0.43 in.)

W: 12.7 mm (0.5 in.)

0.62 in. (16 mm) +/-

0.6 mm (0.02 in.)

0.058 mm (0.002 in.) to

0.161 mm (0.006 in.)

0.139 mm (0.005 in.)

57 mm (2.25 in.)

19 mm (0.75 in.) standard

12.5 mm (0.5 in.) optional*

Centered on media roll

L: 2.4 mm to 11.0 mm (0.09 in. to 0.43 in.)

W: 12.7 mm (0.5 in.)

Note • Customers who want to use the 12.5 mm (0.5 in.) core size will be required to uninstall the media disks and install new media support disks

(p/n P1063406-025).

53


CPCL Font and Bar Code Specifications and Commands

Standard Fonts

25 bit-mapped fonts; 1 scalable font (CG Trimvirate

Bold Condensed*) *Contains Monotype UFST from downloadable optional bit-mapped & scalable fonts via

Net Bridge software.

Available Optional Fonts

Optional International character sets: Chinese 16 x 16

(trad), 16 x 16 (simplified),24 x 24 (simplified); Japanese 16 x 16, 24 x 24

Linear Bar Codes Available

2-D Bar Codes Available

Rotation Angles

Barcode (CPCL Command)

Aztec (AZTEC)

Codabar (CODABAR, CODABAR 16)

UCC/EAN 128 (UCCEAN128)

Code 39 (39, 39C, F39, F39C)

Code 93 (93)

Code 128 (128)

EAN 8, 13, 2 and 5 digit extensions (EAN8, EAN82,

EAN85, EAN13,

EAN132, and EAN135)

EAN-8 Composite (EAN8)

EAN-13 Composite (EAN13)

Plessey (PLESSEY) lnterleaved 2 of 5 (I2OF5)

MSI (MSI, MSI10, MSI1110)

FIM/POSTNET (FIM)

TLC39 (TLC39)

UCC Composite A/B/C (128(Auto))

UPCA, 2 and 5 digit extensions (UPCA2 and UPCA5)

UPCA Composite (UPCA)

UPCE, 2 and 5 digit extensions (UPCE2 and UPCE5)

UPCE Composite (UPCE)

MaxiCode (MAXICODE)

PDF 417 (PDF-417)

Datamatrix (using ZPL emulation) (DATAMATRIX)

QR Code (QR)

RSS:

RSS-14 (RSS-Subtype 1)

RSS-14 Truncated (RSS-Subtype 2)

RSS-14 Stacked (RSS-Subtype 3)

RSS-14 Stacked Omnidirectional

(RSS-Subtype 4)

RSS Limited (RSS-Subtype 5)

RSS Expanded (RSS-Subtype 6)

0°, 90°, 180°, and 270°

54


ZPL Font and Bar Code Specifications and Commands

Standard Fonts

Available Optional Fonts

Linear Bar Codes Available

2-D Bar Codes Available

Rotation Angles

15 bit-mapped fonts; 1 scalable font (CG Trimvirate

Bold Condensed*) Downloadable optional bitmapped & scalable fonts via Net Bridge software.

Zebra offers font kits covering multiple languages including Simplified and Traditional Chinese, Japanese,

Korean,

Hebrew/Arabic, and others.

Barcode (CPCL Command)

Aztec (^B0)

Codabar (^BK)

Codablock (^BB)

Code 11 (^B1)

Code 39 (^B3)

Code 49 (B4)

Code 93 (^BA)

Code 128 (^BC)

DataMatrix (^BX)

EAN-8 (^B8)

EAN-13 (^BE)

GS1 DataBar Omnidirectional (^BR)

Industrial 2 of 5 (^BI) lnterleaved 2 of 5 (^B2)

ISBT-128 (^BC)

LOGMARS (^BL)

Micro-PDF417 (^BF)

MSI (^BM)

PDF-417 (^B7)

Planet Code (^B5)

Plessey (^BP)

Postnet (^BZ)

Standard 2 of 5 (^BJ)

TLC39 (^BT)

UPC/EAN extensions (^BS)

UPC-A (^BU)

UPC-E (^B9)

Maxi Code (^BD)

QR Code (^BQ)

0°, 90°, 180°, and 270°

55


Communication Port

USB

PIN 5

PIN 1: VBUS

PIN 2: DM(-)

PIN 3: DP(+)

PIN 4: ID

PIN 5: GND

PIN 1

Physical, Environmental and Electrical Specifications

Parameter

Weight w/ battery

ZQ510

1.38 lbs. (22 oz)

ZQ520

1.72 lbs. (27.5 oz)

Temperature

Relative Humidity

Operating: -20 °C to 55 °C (-4

°F to 131 °F)

Storage: -30 °C to 66 °C

(-22 °F to 150.8 °F)

Charging: 0 °C to 40°C

(32 °F to 104 °F)

Operating: 10% to 90% non-condensing

Operating:-20 °C to 55 °C

(-4 °F to 131 °F)

Storage: -30 °C to 66 °C

(-22 °F to 150.8 °F)

Charging: 0 °C to 40°C

(32 °F to 104 °F)

Operating: 10% to 90% non-condensing

Battery

Intrusion

Protection (IP)

Rating

Smart Battery (2 cell or 4 cell)

Lithium-Ion, 7.4

VDC (nominal);

2.45 AHr min.

IP54 (with and without optional environmental case)

Smart Battery (2 cell or 4 cell)

Lithium-Ion, 7.4

VDC (nominal);

2.45 AHr min.

IP54 (with and without optional environmental case)

56


Figure 22: ZQ510 Overall Dimensions

61 mm

(2.40 in.)

Height

119 mm

(4.68 in.)

Width

57


Length

149 mm

(5.86 in.)

Figure 23: ZQ520 Overall Dimensions

67 mm

(2.63 in.)

Height

158 mm

(6.22 in.)

Width

58


Length

155 mm

(6.10 in.)

Part #

P1063406-025

P1063406-026

P1063406-027

P1063406-028

P1063406-029

P1063406-030

P1063406-031

P1063406-032

P1063406-033

P1063406-034

P1063406-035

P1063406-036

P1063406-037

P1063406-038

P1063406-039

P1063406-040

P1063406-041

P1063406-042

P1063406-043

P1063406-044

P1063406-045

P1063406-046

P1063406-047

AC18177-5

BT16899-1

P1031365-024

P1031365-059

P1031365-063

P1031365-069

ZQ500 Series Accessories

Description

KIT, Acc .5” Media Disk Support, ZQ500 Series

KIT, Acc Swivel Lock Adapter, ZQ500 Series

KIT, Acc 4-BAY Power Station, ZQ500 Series

KIT, Acc Battery Eliminator Cradle, ZQ500 Series

KIT, Acc Vehicle Cradle, ZQ500 Series

KIT, Acc DC-DC vehicle adapter, open ended, 12~24V

KIT, Acc DC-DC vehicle adapter, CIG, 12~24V

KIT, Acc Battery Eliminator, ZQ500 Series

KIT, Acc Power Adapter for Mobile Battery Eliminator,

12~48V, Cigarette Lighter

KIT, Acc Convert Cable, 6 inch, ZQ500 Series

KIT, Acc Rugged Shoulder Strap with Metal Clips, 56 inch

KIT, Acc Mag Card Reader, ZQ500 Series

KIT, Acc Soft Case, ZQ510

KIT, Acc Soft Case, ZQ520

KIT, Acc 2-roll Media Storage Case

KIT, Acc Belt Clip, ZQ500 Series

KIT, Acc D-Ring Adapter Belt Attachment Strap, ZQ500

Series

KIT, Acc RAM Arm Mounting Plate, ZQ500 Series

KIT, Acc Exoskeleton Case with Shoulder Strap, ZQ510

KIT, Acc Exoskeleton Case with Shoulder Strap, ZQ520

KIT, Acc Micro,USB,B, to,USB,A,Plug,1.8M, ZQ500 Series

KIT, Acc Micro,USB,B to USB,A,Plug, 3.5M, ZQ500 Series

KIT, Acc Micro,USB,A to USB,A, Rec., ZQ500 Series

Model UCLI72-4 Quad Battery Charger (US line cord, see

Sales for others)

Hand Strap

KIT ACC QLn AC Adapter US (type A) cord

KIT ACC QLN220/QLN320 Spare Battery Smart

Kit ACC SC2 Li-ION Smart Charger, US (type A) cord

KIT, Acc QLn2/3 and ZQ500 Series Spare Extended Battery

59


Appendix A

USB Cables

Part Number P1069394;

MICRO,USB,A,TO,USB A, REC

CONNECTOR B

PIN 5

PIN 1

CONNECTOR B

5 POSITION USB

MICRO TYPE A

PIN 1

PIN 2

PIN 3

PIN 5

SIGNAL

VBUS

USB D-

USB D+

GROUND

COLOR

RED

WHITE

GREEN

BLACK

CONNECTOR A

4 POSITION USB

TYPE A RECEPTACLE

PIN 1

PIN 2

PIN 3

PIN 4

PIN 4

CONNECTOR A

PIN 1

Part Numbers P1069329-001/-002;

MICRO,USB,B,TO,USB,A,PLUG,1.8M/3.5M

CONNECTOR A

CONNECTOR B

PIN 5

PIN 1

CONNECTOR B

5 POSITION USB

MICRO TYPE B

PIN 1

PIN 2

PIN 3

PIN 5

SIGNAL

VBUS

USB D-

USB D+

GROUND

COLOR

RED

WHITE

GREEN

BLACK

CONNECTOR A

4 POSITION USB

TYPE A PLUG

PIN 1

PIN 2

PIN 3

PIN 4

PIN 4

PIN 1

Note • Visit the Zebra website at: www.zebra.com/accessories for a listing of interface cables for all Zebra mobile printers.

60


Appendix B

Alert Messages

The ZQ500 Series printers will display the following alert messages to inform the user of various fault conditions that might occur with the ZQ510 and 520 printers.

Message

HeadOverTemp

HeadMaintenanceNeeded

Text Line One

PRINT HEAD OVERTEMP

HEAD MAINTEN. NEEDED

Text Line Two

PRINTING HALTED

PRINTING HALTED

BatteryHealthReplace

BatteryHealthNearDeath

BatteryHealthShutdown

BatteryAuthenticationFail

BatteryOverTemp

BatteryUnderTemp

BatteryChargeFault

DownloadingFirmware

BadFirmwareDownload

WritingFirmwareToFlash

Mirroring

MirroringApplication

BATTERY DIMINISHED

WARNING - BATTERY

REPLACE BATTERY

BATTERY FAILED

CHARGING TEMP FAULT

CHARGING TEMP FAULT

CHARGING FAULT

DOWNLOADING

DOWNLOAD FAILED

FIRMWARE

LOOKING FOR UPDATES

RECEIVING FIRMWARE

CONSIDER

REPLACING

IS PAST USEFUL

LIFE

SHUTTING DOWN

REPLACE BATTERY

MUST BE 0-40°C

MUST BE 0-40°C

REPLACE BATTERY

FIRMWARE

PLEASE REBOOT

WRITING TO FLASH

PLEASE WAIT...

DO NOT POWER

OFF!

MirroringCommands

MirroringFeedback

MirrorProcessingFinished

WlanInvalidChannels

WlanInvalidSecurityMode

PauseRequest

CancelAll

CancelOne

OutOfMemoryStoringGraphic

OutOfMemoryStoringFont

OutOfMemoryStoringFormat

OutOfMemoryStoringBitmap

AckAlertTooManyUsbHostDevices

AckAlertUnsupportedUsbHostDevice

AckAlertUnsupportedUsbHostFilesystem

MIRRORING COMMANDS

SENDING FEEDBACK

MIRROR PROCESSING

WIRELESS ERROR

WIRELESS ERROR

PRINTER PAUSED

ALL JOBS CLEARED

ONE JOB CLEARED

OUT OF MEMORY

OUT OF MEMORY

OUT OF MEMORY

OUT OF MEMORY

TOO MANY MASS

UNSUPPORTED USB

UNSUPPORTED USB

PLEASE WAIT...

FINISHED

INVALID CHANNEL

INVALID SECURITY

STORING GRAPHIC

STORING FONT

STORING FORMAT

STORING BITMAP

STORAGE DEVICES

HOST DEVICE

HOST FILESYSTEM

61


Appendix C

Media Supplies

To insure maximum printer life and consistent print quality and performance for your individual application, it is recommended that only media produced by Zebra be used.

Advantages include:

• Consistent quality and reliability of media products.

• Large range of stocked and standard formats.

• In-house custom format design service.

• Large production capacity which services the needs of many large and small media consumers including major retail chains world wide.

• Media products that meet or exceed industry standards.

For more information go the Zebra website ( www.zebra.com

) and select the Products tab, or refer to the CD included with the printer.

Appendix D

Maintenance Supplies

In addition to using quality media provided by Zebra, it is recommended that the printer be cleaned as prescribed in the maintenance section. The following item is available for this purpose:

• Cleaning Pen (12 pack): p/n 105950-035

62


Appendix E

Serial Number and PCC Number Locations

ZQ510

(Bottom View)

Made In China

中

Fabricado na China

Model Thermal Label Printer

ZQ510

Modelo

Rated Input Voltage

Impressora de etiqueta térmica

Max Current

7.4V (7,4) 15A

Tensão nominal de entrada Corrente Max

This Class B digital apparatus complies with Canadian ICES - 003

S/N: XXXXSYYWWNNNNN

PCC: XXX-XXXXXXXX-XX

Serial #

Barcode

PCC

Barcode

ZQ520

(Bottom View)

Made In China

中

Fabricado na China

Model Thermal Label Printer

Modelo

ZQ520

This product is covered by one or more Zebra US patents

Rated Input Voltage

Impressora de etiqueta térmica

Max Current

7.4V (7,4) 15A

Tensão nominal de entrada Corrente Max

This Class B digital apparatus complies with Canadian ICES - 003

S/N: XXXXSYYWWNNNNN

PCC: XXX-XXXXXXXX-XX

63


Serial #

Barcode

PCC

Barcode

Appendix F

Battery Disposal

The EPA certified RBRC® Battery Recycling

Seal on the Lithium-Ion (Li-Ion) battery supplied with your printer indicates Zebra Technologies

Corporation is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful life, when taken out of service in the United States or Canada. The RBRC program provides a convenient alternative to placing used Li-Ion batteries into the trash or the municipal waste stream, which may be illegal in your area.

Important • When the battery is depleted, insulate the terminals with tape before disposal.

Please call 1-800-8-BATTERY for information on Li-Ion battery recycling and disposal bans/restrictions in your area.

Zebra Technologies Corporation’s involvement in this program is part of our commitment to preserving our environment and conserving our natural resources.

Outside North America, please follow local battery recycling guidelines.

Product Disposal

The majority of this printer’s components are recyclable. Do not dispose of any printer components in unsorted municipal waste. Please dispose of the battery according to your local regulations, and recycle the other printer components accordingto your local standards.

For more information, please see our web site at: http://www.zebra.com/environment.

64


Appendix G

Using Zebra.com

The following examples illustrate the search function on Zebra’s website for finding specific documents and downloads.

Example 1: Find the ZQ500 Series User Guide.

Go to http://www.zebra.com/us/en/support-downloads.html

Select the appropriate printer from the Printer Support dropdown menu.

Select Printer

(e.g. ZQ520)

Click on the Manuals tab and select the desired language from the dropdown menu.

Select Language

(e.g. English)

At the resulting screen, select “ZQ500 Series User Guide (en)” or

Download to view.

65


Example 2: Find the ZebraNet Bridge Enterprise download page:

Go to http://www.zebra.com/us/en/products-services/software.html and click on ZebraLink under Software in the Products and Services section.

Selec t ZebraNet

Bridge Enterprise

Click on “Download” in the Downloads section where shown to access the latest version of software.

Click on “Download”

66


Appendix H

Product Support

When calling with a specific problem regarding your printer, please have the following information on hand:

• Model number/type (e.g. ZQ520)

• Unit serial number (refer to Appendix E)

• Product Configuration Code (PCC) (refer to Appendix E)

In the Americas contact:

Regional Headquarters

Zebra Technologies Corporation

475 Half Day Road, Suite 500

Lincolnshire, Illinois 60069 U.S.A.

T: +1 847 634 6700

Toll Free: +1 866 230 9494

F: +1 847 913 8766

Technical Support

T: +1 877 275 9327

F: +1 847 913 2578

Hardware: [email protected]

Software: [email protected]

Customer Service Dept.

For printers, parts, media, and ribbon, please call your distributor, or contact us.

T: +1 877 275 9327

E: [email protected]

In Europe, Africa, the Middle East, and India contact:


Zebra Technologies Europe Limited

Dukes Meadow

Millboard Road

Bourne End

Buckinghamshire SL8 5XF, UK

T: +44 (0)1628 556000

F: +44 (0)1628 556001


T: +44 (0) 1628 556039

F: +44 (0) 1628 556003



For printers, parts, media, and ribbon, please call your dis tributor, or contact us.

T: +44 (0) 1628 556032

F: +44 (0) 1628 556001


In the Asia Pacific region contact:


Zebra Technologies Asia Pacific

Pte. Ltd.

120 Robinson Road

#06-01 Parakou Building

Singapore 068913

T: +65 6858 0722

F: +65 6885 0838


T: +65 6858 0722

F: +65 6885 0838

E: (China) [email protected]

All other areas: [email protected]


For printers, parts, media, and ribbon, please call your distributor, or contact us.

T: +65 6858 0722

F: +65 6885 0836

E: (China) order-csr@zebra.

com

All other areas: [email protected]

67


Index

Symbols

4-Bay Power Station 20

A

Accessories 3, 4, 37, 40, 59

AC Power Adapter 19

AC Power Adapter (included in kit p/n P1031365-024) 19, 20

Alerts 26

Appendix A, USB Cables 60

Appendix B, Alert Messages 61

Appendix C, Media Supplies 62

Appendix D, Maintenance Supplies

62

Appendix E, Serial Number and PCC

Number Locations 63

Appendix F, Battery Disposal 64

Appendix G, Using Zebra.com 65

Appendix H, Product Support 67

B

Battery, extending life 41

Battery, health 16

Battery, installing 14

Battery pack

Smart Battery, features 9

Battery, safety 15

Battery Safety Guidelines 19

Belt Clip 3, 37

Bluetooth 30

Bluetooth, networking 31

Bluetooth, security modes 32

I

Communication Port 56

Communications Diagnostics 47

Confi guration Label, printing 28

Confi guration Label, sample 49

Connecting the Printer 29

CPCL Font and Bar Code Specifi cations and Commands 54

D

Dimensions, ZQ510 57

Dimensions, ZQ520 58

Document Conventions 7, 41

Draft Mode 28

Dual Radio 34

E

Exoskeleton 3, 39, 59

G

General Cleaning Instructions 41

Getting Ready to Print 14

H

Hand Strap 3, 37, 38, 59

Installing the Battery 14

Introduction to the ZQ500™ Series

Printers 8

L

LED’s 26

C

Cable Communication 29

Charger, battery

UCLI72-4 Quad Charger 17 charging times 18 front panel indicators 18

Charger Safety 15

Charger Safety Guidelines 15

M

Made for iPhone (MFi) 11

Mag Card Reader 3, 40, 59

Media, loading 22

68


N

Near Field Communication (NFC) 11

NFC Tag 13

O

Operator Controls 24

P

Power Save Mode 27

Power Up Sequences 25

Preventive Maintenance 3, 41

Printer Status Icons 24

Printer Status Indicators 44

Printing Method

Direct Thermal 10

Programming language

CPCL 8

Q

QR Code 11

Quad Charger, cycle times 18

Quad Charger, UCLI72-4 17

R

Run Time Sequences 26

S

Segmentation Mode 27

Shoulder Strap 3, 38, 59

Sleep Mode 27

Smart Battery 9

Smart Charger-2 (SC2) Single Battery

Charger 16

Soft Case 3, 38, 59

Specifi cations, label 53

Specifi cations, memory and communications 52

Specifi cations, physical, environmental and electrical 56

Specifi cations, printing 52

T

Technical Support, contacting 48

Thermal Shutdown 11

Troubleshooting 44

Troubleshooting, topics 45

Troubleshooting, tests 47

V

Vehicle Cradle 20

Verify Printer is Working 28

W

WLAN, overview 34

Z

ZQ500 Series Overview 12

ZQ500 Series Technology 9

ZPL Font and Bar Code Specifi cations and Commands 55

69


Zebra Technologies Corporation

475 Half Day Road, Suite 500

Lincolnshire, IL 60069 USA

T: +1 847.634.6700 or +1 800.423.0442

70


Zebra ZQ520 User manual

ZQ500 Series Printers

User Guide

Unpacking and Inspection

Reporting Damage

Battery

Model UCLI72-4 Quad Charger (AC18177-5)

Loading the Media in the

Operator Controls

LED’s

active

passive

1. No power:

2. Media does not feed:

3. Poor or faded print:

4. Partial or missing print:

5. Garbled print:

6. No print:

7. Reduced battery charge life:

8. flashing:

9. or flashing:

10. Communication error:

11. Paper jam:

12. Blank LCD screen:

13. Magnetic Strip Card Won’t Read

14. No NFC Connectivity

Key Features

Related manuals

Frequently Answers and Questions

How do I connect the ZQ520 to my computer?

How do I change the battery in the ZQ520?

How do I troubleshoot printing problems?

Table of contents

Zebra ZQ520 User manual

ZQ500 Series Printers

User Guide

Unpacking and Inspection

Reporting Damage

Battery

Model UCLI72-4 Quad Charger (AC18177-5)

Loading the Media in the

Operator Controls

LED’s

active

passive

1. No power:

2. Media does not feed:

3. Poor or faded print:

4. Partial or missing print:

5. Garbled print:

6. No print:

7. Reduced battery charge life:

8. flashing:

9. or flashing:

10. Communication error:

11. Paper jam:

12. Blank LCD screen:

13. Magnetic Strip Card Won’t Read

14. No NFC Connectivity

Key Features

Related manuals

Zebra

ZQ500

MediaRange

MRCS144

Zebra

ZR658

Zebra

MZ 220

Frequently Answers and Questions

How do I connect the ZQ520 to my computer?

How do I change the battery in the ZQ520?

How do I troubleshoot printing problems?

Table of contents