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Prestige 630
ADSL USB Modem
User’s Guide
Versions 1.0.2.1 and 1.0.2.2 for Mac OS 8.6, 9.1 and 9.2
October 2002
Prestige 630 ADSL USB Modem
Copyright
Copyright ©2002 by ZyXEL Communications Corporation
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software described herein. Neither does it convey any license under its patent rights nor the patents' rights of others.
ZyXEL further reserves the right to make changes in any products described herein without notice. This publication is subject to change without notice.
Trademarks
Trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective owners.
Prestige 630 ADSL USB Modem
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or workmanship for a period of up to two (2) years from the date of purchase. During the warranty period and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, ZyXEL will, at its discretion, repair or replace the defective products or components without charge for either parts or labor and to whatever extent it shall deem necessary to restore the product or components to proper operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of equal value, and will be solely at the discretion of ZyXEL. This warranty shall not apply if the product is modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
NOTE
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of any kind of character to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return Material
Authorization number (RMA). Products must be returned Postage Prepaid. It is recommended that the unit be insured when shipped. Any returned products without proof of purchase or those with an out-dated warranty will be repaired or replaced (at the discretion of ZyXEL) and the customer will be billed for parts and labor. All repaired or replaced products will be shipped by ZyXEL to the corresponding return address,
Postage Paid. This warranty gives you specific legal rights, and you may also have other rights that vary from country to country.
Online Registration
Register online at www.zyxel.com for free future product updates and information.
Limited Warranty iii
Prestige 630 ADSL USB Modem
Information for Canadian Users
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective operation and safety requirements. The Industry Canada does not guarantee that the equipment will operate to a user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
For their own protection, users should ensure that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Caution
Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority, or electrician, as appropriate.
Note
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the radio interference regulations of Industry. iv Information for Canadian Users
Prestige 630 ADSL USB Modem
Federal Communications Commission (FCC)
Interference Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operations.
This equipment has been tested and found to comply with the limits for a CLASS B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
If this equipment does cause harmful interference to radio/television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Notice 1
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Certifications
Refer to the product page at www.zyxel.com
.
FCC v
Prestige 630 ADSL USB Modem
Customer Support
When contacting your Customer Support Representative, please have the following information ready:
♦ Product model and serial number.
♦ Warranty Information.
♦ Date you received your Product.
♦ Brief description of the problem and the steps you took to solve it.
METHOD
LOCATION
WORLDWIDE
SUPPORT/SALES
TELEPHONE/FAX WEB SITE/ FTP SITE REGULAR MAIL
+886-3-578-3942 www.zyxel.com
www.europe.zyxel.com
ZyXEL Communications Corp., 6
Innovation Road II, Science-
Based Industrial Park, Hsinchu,
300, Taiwan
NORTH
AMERICA
+886-3-578-2439
+1-714-632-0882
800-255-4101 www.zyxel.com
+1-714-632-0858
ZyXEL Communications Inc.,
1650 Miraloma Avenue,
Placentia, CA 92870, U.S.A.
SCANDINAVIA
GERMANY
+45-3955-0700
+45-3955-0707
+49-2405-6909-0
+49-2405-6909-99 www.zyxel.de
ZyXEL Communications A/S,
Columbusvej 5, 2860 Soeborg,
Denmark
ZyXEL Deutschland GmbH.
Adenauerstr. 20/A4 D-52146
Wuerselen, Germany
Prestige 630 ADSL USB Modem
Table of Contents
Table of Contents vii
Prestige 630 ADSL USB Modem
viii Table of Contents
Prestige 630 ADSL USB Modem
List of Figures
List of Tables
Lists of Figures and Tables ix
Prestige 630 ADSL USB Modem
Preface
This User’s Guide provides instructions for using the Prestige 630 ADSL USB modem with Macintosh computers using Mac OS 8.6, 9.1 and 9.2 and later, but before OS X.
Features
The ZyXEL Prestige 630 ADSL USB Modem provides the following features:
• Compliant with Universal Serial Bus Specification Revision 1.1
• USB bus-powered; an external power supply is not required
• Compatible with all G.DMT compliant Central Office (CO) Digital Subscriber Line Access
Multiplexer (DSLAM) equipment
• Software upgradable
• Includes a user interface screen for checking the status of the connection
• An RJ-11 port for ADSL connection
• Support for DSL downstream data rates of up to 8 Mbps
• Support for DSL upstream data rates of up to 800 Kbps.
Related Documentation
Included CD
This disk contains the installation driver, release note, support note, supporting software and information on product registration.
Glossary and ZyXEL Web Site
Please refer to www.zyxel.com for an online glossary of networking terms or the ZyXEL download library for additional support documentation.
About This Manual
This manual provides information about modem installation and operation.
Syntax Conventions
• Mouse action sequences are denoted using a comma. For example, “click the Apple icon, Control
Panels and then Modem” means first click the Apple icon, then point your mouse pointer to Control
Panels and then click Modem.
• "Select" or "Choose" means for you to use one of the predefined choices.
Prestige 630 ADSL USB Modem
• Button and field labels, links and screen names are in Bold Times New Roman font.
• Predefined choices are in Bold Arial font.
• The “ZyXEL Prestige 630 ADSL USB Modem” is also referred to as the “modem” in this manual.
• Driver version 1.0.2.1 is the RFC 1483 driver.
• Driver version 1.0.2.2 is the PPPoA driver.
Preface xi
Prestige 630 ADSL USB Modem
Chapter 1
Installing Your Modem
This chapter shows you how to install your modem and USB driver and introduces the ports and
LED indicators.
The modem drivers are compatible with the Macintosh operating system versions 8.6, 9.1 and 9.2 and later
(but not X).
Click the Apple icon and then About This Computer in order to see which OS version is on your
Macintosh.
Figure 1-1 About This Computer
The screens you see may differ slightly from the screens shown depending on the version of your operating system.
Fill in the table below with information from your Internet Service Provider (ISP) and telephone company before installation. You may not need to fill in every blank.
Table 1-1 Needed Information
REQUIRED INFORMATION
Driver Type:
RFC 1483 or PPPoA.
User Name:
For PPPoA, this lets your ISP know which account you are logging into.
Password:
For PPPoA, this protects your account from unauthorized use.
FILL IN THE BLANKS
Configuring Your Macintosh for Internet Access 1-1
Prestige 630 ADSL USB Modem
Table 1-1 Needed Information
REQUIRED INFORMATION
For PPPoA, this protects your account from unauthorized use.
FILL IN THE BLANKS
Your modem supports RFC 1483 and PPPoA (Point to Point Protocol over ATM) drivers. These refer to the underlying data transport protocols. Use the RFC 1483 driver with always-on accounts and the PPPoA driver with dial-up PPPoA accounts.
1.3 Configuration Settings for the UK
This ZyXEL Prestige 630 User Guide has been modified for the UK market.
At the time of writing, PPPoA is the only ADSL connection method supported in the UK.
The PPPoA driver is pre-configured with the settings shown in the table below.
Driver Type:
PPPoA
Framing Type:
VPI:
VCI:
VC/MUX
0
38
Follow Section 1.4 – Installation to install the modem driver and Sections 2.2 & 2.3 – Configuring Your
Mac for Making a PPPoA Connection to configure the dialup connection and connect to the Internet.
1.4 Installation
The following sections describe how to install your modem driver and modem. Install the modem driver first and then the modem hardware.
Save and close all other running programs before installing the modem driver.
1.4.1 Modem Driver Installation
Step 1.
Insert the included CD into the CD-ROM drive. An icon for the CD appears.
Step 2.
Step 3.
Double-click the CD’s icon.
Double-click the Mac 8.9 folder.
1-2 Configuring Your Macintosh for Internet Access
Prestige 630 ADSL USB Modem
Step 4.
Step 5.
The Mac 8.9 folder contains two folders, one for RFC 1483 and one for PPPoA. Double-click the RFC 1483 folder if you need a RFC 1483 driver. Double-click the PPPoA folder if you need a PPPoA driver.
The folder contains either the USB ADSL Modem App icon (for RFC 1483) or the ADSL PPP
Modem App (for PPPoA) icon. Double-click the USB ADSL Modem (or ADSL PPP Modem) icon.
Figure 1-2 USB ADSL Modem App Icon
Figure 1-3 ADSL PPP Modem App Icon
Step 6.
Click Continue in the Readme Text screen.
Step 7.
Step 8.
Step 9.
Click Agree in the License Agreement screen.
Click Continue in the Install screen.
Make sure you have saved and closed all other running applications and click Continue in the screen that tells you to restart your after you install this driver.
Step 10.
Click Restart to restart your computer.
Configuring Your Macintosh for Internet Access 1-3
Prestige 630 ADSL USB Modem
1.4.2 Modem Hardware Installation
Step 1. Connect the square end of the USB cable to the back of your modem and then connect the rectangular end of the USB cable to your computer’s USB port.
Figure 1-4 Back Panel Connections
1-4 Configuring Your Macintosh for Internet Access
Prestige 630 ADSL USB Modem
Connect this cable end to your modem. Connect this cable end to your computer.
Figure 1-5 USB Cable Connectors
Step 2. Use a telephone wire to connect the ADSL port to a telephone wall jack.
You may opt to buy a telephone microfilter to install between the wall jack and your telephone(s). A microfilter acts as a low pass filter that screens out possible interference.
Use a splitter (optional) in order to plug a phone into the same telephone line. See the following figure.
Figure 1-6 Splitter
Configuring Your Macintosh for Internet Access 1-5
Prestige 630 ADSL USB Modem
1.5 Front Panel LEDs
The LEDs on the front panel of your modem indicate operational status. The table after the following figure describes the LED functions.
Figure 1-7 Front Panel LEDs
1.6 Front Panel LED Descriptions
Table 1-2 LED Descriptions
LED FUNCTION DESCRIPTION
USB
USB Interface and Modem
Power
Connection
This LED is off when the modem’s USB port is not connected or not receiving power.
The LED is on when the USB is connected, receiving power, and the driver software is installed.
This LED blinks during data transfer or whenever the ADSL link is up.
ADSL ADSL Interface This LED is off when the software driver has not been installed or after you click the Disconnect button in the CSA interface.
This LED is on when the ADSL link is up.
This LED blinks when the ADSL link is connecting or waiting to connect.
1-6 Configuring Your Macintosh for Internet Access
Prestige 630 ADSL USB Modem
Chapter 2
Configuring Your Macintosh for Internet
Access
The following sections describe how to configure your Macintosh computer for ADSL Internet
access using the RFC1483 or PPPoA driver you installed in 1.4.1.
2.1 Configuring Your Mac for RFC1483 and Making a DSL
Connection
Use the following steps to configure your Macintosh when using a RFC1483 driver.
Step 1. Click the Apple icon, Control Panels and TCP/IP.
Figure 2-1 Path to TCP/IP Configuration
Configuring Your Macintosh for Internet Access 2-7
Prestige 630 ADSL USB Modem
Step 2. Select ADSL USB in the Connect via field. Select Using DHCP Server in the Configure field if your ISP has will dynamically (automatically) assign your IP address. Follow your ISP’s instructions if it tells you to enter an IP address.
Step 3. Enter the DHCP Client ID if your ISP provided one. Close the screen.
Figure 2-2 TCP/IP Settings for RFC1483
Step 4. Refer to section 3.1.1 for how to access the Control and Status interface. Use the Connect button (see section 3.2.4).
2-8 Configuring Your Macintosh for Internet Access
Prestige 630 ADSL USB Modem
Use the following steps to configure your Macintosh when using a PPPoA driver. PPPoA is a dial-up connection, so after you configure the driver, you also have to create a dial-up connection to use. This is not necessary with RFC 1483.
Step 1. Click the Apple icon, Control Panels and then Modem.
Figure 2-3 Path to Modem Configuration
Configuring Your Macintosh for Internet Access 2-9
Prestige 630 ADSL USB Modem
Step 2. Select ADSL USB PPP for the Connect via field. Select AME USB Modem (PPP) in the
Modem field, Off in the Sound field, Tone in the Dialing field, and the Ignore dial tone check box.
Figure 2-4 PPPoA Configuration
Step 3. Click the Apple icon, Control Panels and then TCP/IP (refer to Figure 2-1).
2-10 Configuring Your Macintosh for Internet Access
Prestige 630 ADSL USB Modem
Step 4. Make sure that the Connect via field is set to PPP and the Configure field is set to Using PPP
Server and close the window.
Figure 2-5 TCP/IP Settings for PPPoA
Configuring Your Macintosh for Internet Access 2-11
Prestige 630 ADSL USB Modem
Step 5. Click the Apple icon, Control Panels and then Remote Access.
2-12
Figure 2-6 Path to Remote Access Configuration
Configuring Your Macintosh for Internet Access
Step 6. Click the Options button.
Prestige 630 ADSL USB Modem
Figure 2-7 Remote Access
Configuring Your Macintosh for Internet Access 2-13
Prestige 630 ADSL USB Modem
Step 7. In the Connection tab, select the Use verbose logging, and Flash icon in menu bar while
connected check boxes. If you are using OS 8.6, go to the next step. Otherwise, click OK and go to section 2.3 to set up a dial-up connection.
Figure 2-8 Remote Access: Connection Tab
2-14 Configuring Your Macintosh for Internet Access
Prestige 630 ADSL USB Modem
Step 8. With OS 8.6 only, click the Protocol tab and make sure that the Use Protocol field is set to
PPP. Select the Connect automatically when starting TCP/IP applications, Allow error
correction and compression in modem and Use TCP header compression check boxes. Click
OK. Go to section 2.3 to set up a dial-up connection.
Figure 2-9 Remote Access: Protocol Tab (OS 8.6 Only)
2.3 PPPoA Dialup Connection Setup
Follow these steps to create a dial-up connection.
Step 1. Use one of the following methods to open Remote Access.
• Click the Apple icon, Control Panels and then Remote Access (see Figure 2-6).
Configuring Your Macintosh for Internet Access 2-15
Prestige 630 ADSL USB Modem
• Double-click the ADSL USB Modem Settings shortcut on the desktop.
Figure 2-10 Desktop Remote Access Icon
Step 2. Enter the name and password that your ISP gave you.
Figure 2-11 Initiate the Dial-up Connection
Step 3. Refer to section 3.1.1 for how to access the Control and Status interface. Use the Connect button (see section 3.2.4).
2-16 Configuring Your Macintosh for Internet Access
Prestige 630 ADSL USB Modem
Chapter 3
Control And Status
This chapter introduces the Control and Status Application GUI.
3.1 CSA
The CSA (Control and Status Application) displays information about your modem’s status and performance, and also allows you to connect or disconnect an ADSL connection.
3.1.1 Accessing the CSA
Click the Apple icon, Control Panels, USB ADSL Control and Status.
Figure 3-1 Access Path to the CSA
Control and Status 3-1
Prestige 630 ADSL USB Modem
3.2 ADSL Control and Status Interface Screen
Figure 3-2 Control and Status Application
3.2.1 Modem Performance
Two bar graphs indicate the throughput rates. One indicates the transmit rate (upstream) of data being sent out from the modem and the second indicates the receive rate (downstream).
3.2.2 Connection Status
This field displays ADSL link connected when there is an ADSL connection. It displays ADSL link
disconnected when there is not an ADSL connection.
3-2 Control and Status
Prestige 630 ADSL USB Modem
3.2.3 Device Status
This field displays ADSL modem available when the modem is properly connected to the computer and the modem driver is installed. The field displays ADSL modem not available when the modem is not connected to the computer or the modem driver is not properly installed.
3.2.4 Connect
The connect/disconnect functions are controlled by the Connect/Disconnect button. The button is disabled when the modem is unavailable. This happens when the modem driver fails to communicate properly or is disabled.
The status of the modem determines the button text. Connect is displayed when the modem is not connected and not cycling in order to connect. Disconnect is displayed when the modem is connected.
3.2.5 Close
The Close button closes only the CSA interface screen and does not have any affect on the ADSL connection.
Control and Status 3-3
Prestige 630 ADSL USB Modem
Chapter 4
Uninstalling Your Modem
This chapter tells how to uninstall your modem hardware and software.
4.1 Uninstalling the Hardware
Disconnect the USB cable from your Macintosh’s USB port.
4.2 Uninstalling the Driver
Use the following steps to remove your modem’s software driver.
Save and close all other running programs before installing the modem driver.
Step 1.
Step 2.
Step 3.
Step 4.
Step 5.
Insert the included CD into the CD-ROM drive. An icon for the CD appears.
Double-click the CD’s icon.
Double-click the Mac 8.9 folder.
The Mac 8.9 folder contains two folders, one for RFC 1483 and one for PPPoA. Double-click the RFC 1483 folder if you need a RFC 1483 driver. Double-click the PPPoA folder if you need a PPPoA driver.
The folder contains either the USB ADSL Modem App icon (for RFC 1483) or the ADSL PPP
Modem App (for PPPoA) icon. Double-click the USB ADSL Modem (or ADSL PPP Modem) icon.
Figure 4-1 USB ADSL Modem App Icon
Removing Your Modem 4-1
Prestige 630 ADSL USB Modem
Figure 4-2 ADSL PPP Modem App Icon
Step 6. Select Uninstall in the upper left corner box. Click Continue.
Figure 4-3 Select Uninstall
Step 7.
Make sure you have saved and closed all other running applications and click Continue in the screen that tells you to restart after you uninstall this driver.
Step 8. Click Restart to restart your computer and complete the uninstall.
4-2 Removing Your Modem
Prestige 630 ADSL USB Modem
Chapter 5
Troubleshooting
This chapter covers potential problems and the possible solutions.
Table 5-1 Troubleshooting
PROBLEM
None of the LEDs turn on when
I start the modem.
I cannot access the modem via my computer.
I cannot connect to the Internet.
CORRECTIVE ACTION
Make sure your computer is turned on.
Check the USB cable connections between the modem and your computer.
Click the Apple icon, Control Panels. Install the software driver if
ADSL Control and Status is not present.
Carefully follow the instructions in this User’s Guide to uninstall and reinstall the software driver.
Make sure the modem’s USB port is connected to your computer’s
USB port.
Disconnect the USB cable from the modem and reconnect it.
Click the Apple icon, Control Panels. Install the software driver if
ADSL Control and Status is not present. Make sure you restart your computer at the end of the installation process.
Make sure the ADSL port is properly connected to the telephone wall jack.
Use the Connect/Disconnect button in the ADSL Control and
Status screen to reinitiate the ADSL connection.
With PPPoA, make sure that you have configured your Macintosh for making a PPPoA connection and that you have entered the correct user name and password (see 2.2 and 2.3).
Restart your computer.
Troubleshooting 5-1
C
Close Button..................................................... 3-3
Compatibility and Compliance ........................... x
Configuration ................................................... 2-1
Connect Button ................................................ 3-3
Connection Status ............................................ 3-2
Connections...................................................... 1-4
Contacting Customer Support............................ vi
Control and Status Application ........................ 3-1
Copyright ............................................................ ii
Disclaimer ....................................................... ii
Trademarks ..................................................... ii
CSA.................................................................. 3-1
Customer Support .............................................. vi
D
Device Status ................................................... 3-3
Dialup Connection Setup ............................... 2-10
Downstream Data Rates...................................... x
Driver Installation ............................................ 1-2
F
FCC..................................................................... v
FCC Rules........................................................... v
Features............................................................... x
Federal Communications Commission (FCC)
Interference Statement .................................... v
Prestige 630 ADSL USB Modem
Index
G
Glossary...............................................................x
H
Hardware Installation....................................... 1-3
I
Included CD.........................................................x
Information for Canadian Users..........................iv
Caution............................................................iv
Note ................................................................iv
ISP Information ............................................... 1-1
L
LEDs................................................................ 1-4
Limited Warranty............................................... iii
M
Macintosh Configuration ................................. 2-1
Microfilter........................................................ 1-4
Modem Performance ....................................... 3-2
N
Needed Information ......................................... 1-1
O
Online Registration............................................ iii
Operating Systems ........................................... 1-1
P
Power Supply.......................................................x
PPPoA.............................................................. 2-3
Index A
Prestige 630 ADSL USB Modem
R
Related Documentation .......................................x
Removing......................................................... 4-1
Repair................................................................. iii
RFC 1483......................................................... 1-2
RFC1483.......................................................... 2-1
RJ-11....................................................................x
S
Service ............................................................... iii
Support Disk ........................................................x
Syntax Conventions .............................................x
T
Table of Contents...............................................vii
Telephone Company Information.................... 1-1
Troubleshooting................................................5-1
U
Uninstalling ......................................................4-1
Upstream Data Rates ........................................... x
USB as Power Source.......................................... x
USB Compliance................................................. x
User Interface Screens......................................3-1
W
Warranty.............................................................iii
Z
ZyXEL Contact Information ..............................vi
ZyXEL Limited Warranty
Note ................................................................iii
ZyXEL Web Site ................................................. x
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