Pitney Bowes DM100i Series Operator's Manual

Digital Mailing System
DM100i and DM200i series
Operator Guide
UK, ROI, Channel Islands &
Isle of Man Version
Table of Contents
Chapter 1
Introduction
About Your Digital Mailing System......................................1-2
About IntelliLink™...............................................................1-2
Postal Requirements..........................................................1-3
Safety.................................................................................1-4
Specifications.....................................................................1-6
Chapter 2
Getting to Know Your Machine
Machine Features–Front....................................................2-2
Control Panel......................................................................2-4
Machine Features–Rear.....................................................2-6
Chapter 3
Running Mail
Before You Begin................................................................3-2
Checklist.............................................................................3-2
Home Screen......................................................................3-2
Selecting Postage .............................................................3-3
Keying in the Postage Directly.................................... 3-4
Entering Weight Manually .......................................... 3-4
Using the Weighing Platform....................................... 3-4
Selecting an Account to Track Postage..............................3-6
Printing an Ad and/or Text Message...................................3-6
Checking and Clearing the Batch Count ...........................3-7
Checking the Batch Count.......................................... 3-7
Printing a Record of the Batch Count......................... 3-7
Clearing the Batch Count............................................ 3-7
Printing Mail........................................................................3-8
Printing Options..................................................................3-9
Bypass Printing - Seal Envelope Only...................... 3-10
Printing Date and Time on Incoming Mail................. 3-10
Printing Ad, Date and Time on Incoming Mail............3-11
Printing Ad Only.........................................................3-11
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Table of Contents
Text Messages..................................................................3-12
What is a Text Message?.......................................... 3-12
Selecting a Text Message......................................... 3-12
Viewing a Text Message........................................... 3-12
Creating a Text Message.......................................... 3-13
Delete a Text Message.............................................. 3-13
Edit a Text Message.................................................. 3-14
Chapter 4
Normal and Custom Presets
What is a Preset?...............................................................4-2
Normal Preset ...................................................................4-2
Selecting the Normal Preset....................................... 4-3
Viewing the Normal Preset.......................................... 4-3
Defining New Values for Normal Preset...................... 4-3
Custom Presets .................................................................4-4
Selecting a Custom Preset ........................................ 4-4
Viewing Custom Preset............................................... 4-4
Defining a New Custom Preset................................... 4-5
Editing a Custom Preset Name................................... 4-6
Deleting a Custom Preset........................................... 4-6
Chapter 5
Adding Postage/Connecting to Data Centre
Adding Postage..................................................................5-2
Connection using PC Meter Connect or Phone?................5-2
Connecting your System Using PC Meter Connect............5-2
Connecting Your System to an Analogue Phone Line........5-3
Checking Funds (Postage) Available in Machine...............5-3
Checking Your Postage by Phone® Account Balance.......5-4
Adding Postage..................................................................5-4
Printing a Funds (Postage) Report.....................................5-5
Downloads from the Data Centre to Your Machine............5-5
System Update .......................................................... 5-6
Ad/Postal Inscriptions................................................. 5-6
Software Update (mandatory)..................................... 5-6
Postal Code Update (mandatory)............................... 5-6
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Table of Contents
Postal Inspection (mandatory).................................... 5-6
Postal Rate Update (mandatory)................................ 5-7
Connecting to the Data Centre (other than for Postage)....5-8
Chapter 6—System Options
System Options..................................................................6-2
Basic Options.....................................................................6-3
Advancing the Date on the Machine........................... 6-3
Setting the Machine to Today's Date........................... 6-3
Adjusting the Contrast of the Display)......................... 6-3
Turning Features On and Off...................................... 6-4
Setting the Time, Timeouts and Auto Date Advance... 6-5
Setting Postage Funds Warnings................................ 6-8
Setting Lock Code and Password............................... 6-9
Setting Scale Options................................................6-11
Connecting to Data Centre....................................... 6-13
Advanced Options............................................................6-18
Meter Withdrawal...................................................... 6-18
Chapter 7—Maintenance
Replacing the Ink Cartridge/Printhead................................7-2
Filling the Optional Moistener.............................................7-6
Maintaining the Optional Moistener ...................................7-7
Removing the Moistener Brush................................... 7-7
Removing the Holder and Wick.................................. 7-9
Running Print Tests..........................................................7-10
Test Print................................................................... 7-10
Purge.........................................................................7-11
Replacement............................................................. 7-12
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Table of Contents
Chapter 8
Troubleshooting
Getting Help........................................................................8-2
Display Messages..............................................................8-2
Power Problems.................................................................8-2
Printing Problems...............................................................8-3
Feeding Problems..............................................................8-3
Display Problems................................................................8-4
Problems Adding Postage..................................................8-4
Moistening Problems..........................................................8-5
Viewing System Configuration Levels................................8-6
Chapter 9
Supplies and Options
Options...............................................................................9-2
Integrated Weighing Platform...................................... 9-2
Moistener.................................................................... 9-2
Postal Advertisements/Inscriptions............................. 9-2
Departmental Accounting............................................ 9-2
How to Order......................................................................9-2
Chapter 10 Reports
Overview of Reports.........................................................10-2
Printable Reports..............................................................10-2
Add Postage Report.................................................. 10-2
Single Account Report.............................................. 10-3
Multi-Account Summary Report................................ 10-3
Register (Funds) Report........................................... 10-4
Configuration Report................................................. 10-4
Error Report.............................................................. 10-5
Rates Summary Reports........................................... 10-5
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Table of Contents
Chapter 11—Departmental Accounting
Overview of the Accounting Feature..........................11-2
Turning On Accounting (if purchased)........................11-3
Turning Off Accounting...............................................11-3
Creating an Account...................................................11-4
Editing an Account/Setting Up Account Passwords...11-5
Turning On Account Passwords.................................11-6
Turning Off Account Passwords.................................11-6
Selecting an Account.................................................11-7
Displaying Account Totals..........................................11-7
Clearing an Account...................................................11-8
Clearing all Accounts.................................................11-9
Deleting an Account.................................................11-10
Appendix A—How to Enter Text
Glossary
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Table of Contents
vi
SDC570G
1 • Introduction
This chapter lists the key features of your mailing
system, tells you what's in this book, and presents
important safety information.
About Your Digital Mailing System........................1-2
About IntelliLink™.................................................1-2
Postal Requirements.............................................1-3
Safety....................................................................1-4
Specifications........................................................1-6
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1 • Introduction
About Your Digital Mailing System
Your digital mailing system's advanced features include:
•
•
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•
•
•
•
•
•
•
•
•
•
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•
1-2
Space-saving, compact footprint
Large, easy-to-read display shows system status and prompts
you through setup operations
Semi-automatic envelope feeding, transport, and auto-eject
Automatic date advance
Keyboard-selectable ad slogans (if used)
Convenient, one-button postage-adding via Postage by Phone®.
Stacker neatly stacks finished envelopes
Ink jet printer provides clear, crisp imprints
Integrated weighing platform weighs mail pieces (must have
rating option to function - see below)
Integrated rating feature calculates correct postage (if used)
Date and time stamp for use on incoming mail or on sensitive
documents
Optional accounting feature tracks postage costs by department
(certain models only)
Password protection limits access to authorised personnel
Report printing capability provides hard-copy records of your
postage transactions
In-line moistener wets and seals envelopes (certain models only)
USB communication port for exporting report data to a PC (future
feature)
NOTE: Although this guide describes all the features listed
above, your DM100i/DM200i Series is a configurable system and
availability of the features will depend on your model, options
purchased and your country requirements. Inclusion within this
guide does not guarantee availability of a particular model or
feature within your country.
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1 • Introduction
What is IntelliLink™
Your mailing system takes full advantage of IntelliLink™, your digital
gateway to an entire suite of services and information that can move
your mail more efficiently and enhance your business performance.
IntelliLink™ technology gives you the ability to:
Add postage funds conveniently via internal modem You can add funds to your machine electronically via the Postage by
Phone® system (requires a LAN Connection or an analogue phone
line).
Download Postal Rate Updates
The latest postal rates are downloaded precisely when you need
them.
Add Features On Demand
You can easily download envelope ads, postal inscriptions (if
used), and optional product enhancements such as departmental
accounting.
Keep Your System Current
Software download capability means you'll always have the latest
version of your machine's operating system.
Postal Requirements
The meter on your mailing machine is licensed by your Postal
Authority and you must follow some basic requirements.
• Mail must have the correct date and postage amount in the
meter stamp.
• Always ensure that your meter stamp prints are clear and
complete. Poor prints may result in your Postal Authority being
unable to offer the service you requested and if the prints are
illegible the items may be rejected by your Postal Authority. If in
doubt regarding the quality of your meter prints, refer to Section
7- Running Print Tests.
• If you move to another address, you must update the Postal
Authority records. Call your local machine supplier for advice.
• The tape sheets for putting postage on larger items must
conform to postal specifications. For best performance, obtain
tape sheets direct from your machine supplier.
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1-3
1 • Introduction
•
•
Postal Inspection (mandatory) - UK
An Audit is made of your meter automatically when you connect
to the Data Centre, this uploads information to te Postal
Authority.The Data Capture Audit takes place every 30 days.
However, there is a grace period of 5 days to allow you to
connect to the Data Centre.
Postal Inspection (mandatory) - REPUBLIC OF IRELAND
Each time you add postage to the machine, the Data Centre
automatically performs a postal inspection as required by the
Postal Authority. If the interval between inspections is too long,
your machine's display prompt "Inspection Due". Eventually, if an
inspection is still not carried out, the display prompts "Inspection
Required". You won't be able to use your mailing system until
your system is inspected.
Safety
Follow the normal safety precautions for all office equipment:
• Use only Pitney Bowes approved supplies, in particular aerosol
dusters. Improper storage and use of aerosol dusters or
flammable aerosol dusters can cause an explosive-like condition
that could result in personal injury and/or property damage.
Never use aerosol dusters labeled flammable and always read
instructions and safety precautions on the duster label.
• To obtain supplies, please contact our Supply Line™ to place
orders. Material Safety Data Sheets can be obtained on the web
or from our Supply Line™. Refer to the Contact Information List
for more information.
• Use the power cord supplied with the machine and plug it into
a properly grounded wall outlet located near the machine and
easily accessible. Failure to properly ground the machine can
result in severe personal injury and/or fire.
• Avoid touching moving parts or materials while the machine is
in use. Keep hands, loose clothing, jewellery and long hair away
from all moving parts.
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SDC570G
1 • Introduction
• Do not remove covers or defeat safety interlock switches. Covers
enclose hazardous parts that should only be accessed by
properly trained service personnel. Immediately report to service
any damaged or non-functioning components that renders the
unit unsafe.
• Place the unit in an accessible location to allow for proper
venting of the equipment and to facilitate servicing.
• The power cord wall plug is the primary means of disconnecting
the machine from the AC supply.
• Do not use an adapter plug on the line cord or wall outlet.
• Do not remove the ground pin from the line cord.
• Avoid using wall outlets that are controlled by wall switches, or
shared with other equipment.
• Do not route the power cord over sharp edges or trap between
furniture.
• Ensure there is no strain on the power cord and that it does not
become jammed between the equipment, walls or furniture.
• Be certain the area in front of the wall receptacle into which the
machine is plugged is free from obstruction.
• Before clearing a stoppage, be sure machine mechanisms come
to a stop.
• When removing stalled material, avoid using too much force to
protect against minor personal injury and damaging equipment.
• To prevent overheating, do not cover any vent openings.
• Operation of this equipment without periodic maintenance will
inhibit optimum operating performance and could cause the
equipment to malfunction. Contact your machine supplier for
required service schedule.
• Read all instructions before attempting to operate the equipment.
• Use this equipment only for its intended purpose.
• Always follow the specific occupational safety and health
standards for your workplace.
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1 • Introduction
Specifications
Equipment
Size of Base Model:
215 mm H x 345 mm W x 400 mm D
Size of Base Model with Scale: 230 mm H x 345 mm W x 400 mm D
Size of Base Model with Scale and Moistener: 230 mm H x 470 mm W x 400 mm D
Stacker:
The stacker adds 265mm to the width of the system
Weight: 6.8 kg, approximate.
Power Requirements: 100-240 VAC, 50/60Hz. 1.0A
Communications Ports: 1 USB; 1 RJ-11.
Operating Temperature: 4°C to 42°C
LCD Display: 4 lines, 20 characters long.
Throughput: Up to 40 letters per minute (dependent on model) with
no moistener; Somewhat less with optional moistener.
Actual throughput will vary, depending on the material used, machine
condition, use of moistener, and the skill of the operator.
Print Resolution: 600 x 400 dpi
Print Image Area: at least 25.4 mm x 170 mm
Ink Cartridge Capacity: 35ml
Tape Sheets: self-adhesive type, dual tape sheets
Internal Ad Storage; up to 20.
Departmental Accounting: Number of accounts available based on
the amount purchased and model.
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1 • Introduction
Meter Specifications
Republic of Ireland Models:
Maximum Imprint: €99.99
Maximum Credit Setting:
€9,950.00
Setting Increment:
€50
Reset Type: Postage by Phone
Piece Count: Up to 8 digits (nonresettable)
UK, Channel Islands and Isle of Man Models:
Maximum Imprint: £99.99
Maximum Credit Setting:
£9,950.00
Setting Increment:
£50
Reset Type: Postage by Phone
Piece Count: Up to 8 digits (nonresettable)
All Pitney Bowes postage meters are manufactured in accordance
with Postal Authority Standards. This includes ascending register
security, which will lock the ascending registers when the first frank
takes the most significant digit of the ascending register to 9.
It is certified that the system complies with all applicable
Directives of the European Union.
For a formal Declaration of Conformity please contact
Compliance Engineering. Contact information is given in
the front of this guide or on a separate document supplied
with your system.
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1 • Introduction
Material (see figure below)
Minimum Size: 127 mm x 76 mm
Maximum Size: 381 x 330 mm
Minimum Flap Depth: 22 mm
Maximum Flap Depth: 76 mm
Minimum Thickness: 0.18 mm
Maximum Thickness: 9.5 mm
Maximum Stack Height for Mail: 60 mm
IMPORTANT: For best results, always make
sure your material conforms to our published
specifications.
381mm
76mm
Maximum
330mm
127mm
22mm
76mm
1-8
Minimum
SDC570G
2 • Getting to Know Your System
In this chapter you'll find out where everything is and
what it does.
Machine Features–Front.......................................2-2
Control Panel.........................................................2-4
Machine Features–Rear........................................2-6
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2-1
2 • Getting to Know Your System
3
1
9
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5
8
7
10
6
Machine Features–Front
NOTES:
• Some models have a smaller weighing platform and do not have
the storage drawer.
• The moistener is an option on certain models only.
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2 • Getting to Know Your System
1. Control Panel—allows you to enter and setup information on
your machine.
2. Top Cover—opens up to allow replacement of the ink cartridge.
See Chapter 7, Maintenance for instructions.
3. Weighing Platform—allows you to weigh and calculate postage
of a mail piece based on the service selected.
4. Stacker Tray—allows the neat stacking of finished mail pieces.
5. Operator Guide Slot —allows you store the Operator Guide for
easy access.
6. LED—lights green when your system is on; lights orange when
your system is in "sleep" mode.
7. Transport Release Lever (two position)
Home - transport rollers engaged for processing mail (normal)
Released - transport rollers disengaged so you can clear a
stalled mail piece. NOTE: The machine won't process mail when
left in the released position.
8. Feed Deck—supports your envelope, post card or tape sheet as
it passes under the printer mechanism.
9. Moistener (certain models only)—applies sealing fluid to the
envelope flap. You can seal envelopes or leave them unsealed,
depending on how you feed them.
10. Storage Drawer (certain models only)—for storage of
supplies, etc.
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2-3
2 • Getting to Know Your System
2
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6
3
7
4
5
Control Panel
1. Screen Selection Keys—allows you to select a line (one key
for each line) on the operator display. Whenever the left arrow
(◄) occupies the first position in one of the display lines, you may
press the corresponding Screen Selection key to select that line.
2. Operator Display—shows the current status of your system and
prompts you through all setup operations in a four line LCD.
3. Page Up/Page Down (Scroll Keys)—allows you to scroll up and
down through menu choices in the operator display. If a Page/
Up/Down key is lit, it indicates additional choices are available in
a menu (up or down, depending on key) and that Page Up/Down
key can be pressed to access these further choices.
4. Lock/Power Key—Dual function. Prevents unauthorised use of
your system. If lock feature is setup and machine is in "sleep
mode"; entering your four-digit password unlocks (awakens) the
machine. Also allows you to power up or power down machine.
5. Yes/Enter and No Keys—allows you to confirm an operation or
answer “Yes” or "No" to a prompt. The Yes key also functions as
the Enter key for data entry.
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2 • Getting to Know Your System
6. Alpha/Numeric Keypad—allows you to type in numbers and
letters for account names, postage values, and other information.
See Appendix A, How to Enter Text for more information.
7. Feature Keys—allows you quick access to the most common
features on the system. Pressing a Feature key takes you
immediately to the top-level screen of the feature for that key.
Home—takes you back to the Home (date/postage) screen.
Normal Preset—allows you access to the normal settings you
use most often. You can assign values such as postage amount,
ad, account number, etc. to the Normal Preset using the Feature
keys on the control panel. See Chapter 4, Presets for details.
Custom Preset—allows you access up to five custom settings.
You can assign values such as postage amount, ad, account
number, etc. to the custom presets using the Feature keys on the
control panel. See Chapter 6, System Options for details.
Funds—allows you to check your postage funds and number of
mail pieces processed. See Chapter 5, Adding Postage for details.
Add Postage—allows you to add (refill) postage funds to your
machine conveniently via modem (requires analogue phone
line). See Chapter 5, Adding Postage for details.
Reports—allows you to generate reports for postage,
accounting, and other types of data. See Chapter 10, Reports for
details.
Options—allows you to access system setup information such
as date, time, postage, accounts, phone parameters, etc. See
Chapter 6, System Options for details.
Weigh/Rate—allows you to weigh and calculate postage based
on service selected. See Chapter 3, Running Mail for details.
Print Menu—allows you access to all the information printed on
a mail piece such as date, time, postage, ad, inscriptions, etc.
See Chapter 3, Running Mail for details.
IMPORTANT: When you press one of the Feature keys,
any entry in the preceding screen is lost unless you have
first pressed the Yes/Enter key to confirm the entry. For
example, if you entered an account name on one screen
and then immediately pressed another Feature key, the
account name will not be recorded by the system.
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2 • Getting to Know Your System
1
2
3
Machine Features—Rear
1. Phone Connector—allows you to connect an analogue phone
line, such as one a Fax machine uses. The connector accepts a
standard phone plug (supplied). When your system is connected
to an analogue phone line, you can add postage any time by
pressing Add Postage and following the prompts. See Chapter 5,
Adding Postage for details.
2. USB Port—allows you to connect a USB cable and connect to
intellilink via PC Connect Software (If available), see Chapter 5,
Adding Postage.
3. Power Receptacle—connects to AC power cord (supplied).
2-6
SDC570G
3 • Running Mail
This chapter explains how to run mail, your printing
options, and using the optional weighing platform.
Before You Begin...................................................3-2
Checklist................................................................3-2
Home Screen........................................................3-2
Selecting Postage ................................................3-3
Keying in the Postage Directly........................3-4
Entering Weight Manually ..............................3-4
Using the Optional Weighing Platform............3-4
Selecting an Account to Track Postage.................3-6
Printing an Ad and/or Inscription
and/or Text Message.......................................3-6
Checking and Clearing the Batch Count ..............3-7
Checking the Batch Count..............................3-7
Printing a Record of the Batch Count.............3-7
Clearing the Batch Count................................3-7
Printing Mail...........................................................3-8
Printing Options.....................................................3-9
Bypass Printing - Seal Envelope Only............3-9
Printing Date/Time on Incoming Mail............3-10
Printing Ad/Date/Time on Incoming Mail....... 3-11
Printing Ad Only............................................ 3-11
Text Messages....................................................3-12
What is a Text Message?..............................3-12
Selecting a Text Message.............................3-12
Viewing a Text Message...............................3-12
Creating a new Text Message.......................3-13
Delete a Text Message.................................3-13
Edit a Text Message......................................3-14
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3-1
3 • Running Mail
Before You Begin
Before you run mail on your system, review the Checklist, Home
Screen, and Applying Postage sections below and on the next page.
Checklist
•
•
•
•
Make sure your mailing system is plugged into a properly
grounded power receptacle. Always follow the safety precautions
in Chapter 1, Introduction.
Check the level of sealing solution in the optional moistener.
If you need to add sealing solution, refer to Chapter 7,
Maintenance.
If you plan on printing tape sheets, make sure you've got an
adequate supply. See Chapter 9, Supplies and Options for
ordering tape sheets.
Check that you have enough postage for your mail run. Press
Funds key to view your current balance.
Home Screen
When you power up your system, the Home screen appears on the
operating display. If your system has been set up to require a lock
code or password, you are prompted to enter it.
A typical Home screen is shown below (your screen may vary slightly
if you had not purchased the optional accounting feature or weighing
platform):
03.03.04
◄ACCT: ****
◄CLASS: ****
◄SCALE: 0 g
•
•
•
3-2
≡0.00≡
Page
Up
Page
Down
(lit key indicates
more menu choices)
To enter postage at the Home screen, and you know the postage
amount you want to print, simply key in the amount using the
keyboard.
Use Page Down and Page Up keys to scroll through menu
features. If the key is lit, additional choices are available.
If you would like to print ads/inscriptions/text messages on your
mail or access other print options, press Page Down to view
these features.
SDC570G
3 • Running Mail
Selecting Postage
There are several ways you can select postage using your mailing
system:
•
•
•
Key in the postage directly from the keyboard when you already
know the amount.
Enter the weight of the mail piece manually and have the system
calculate the postage amount using the system's internal rating
feature.
Place the mail piece on the integrated weighing platform and
have the system calculate the weight and then postage amount
using the system's internal rating feature.
Each method is described in its own section that follows.
NOTE:
The mailing system can only print when the value is displayed
between three horizontal bars (i.e. ≡0.50≡). If the value displays
between single horizontal bars (i.e. -0.50-) it means another selection
such as an account or class is required before mail processing can
commence.
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3 • Running Mail
Keying In the Postage Directly
1. From the Home screen, enter the postage using the numeric
keys. There is no need to enter the decimal point.
2. Press Yes/Enter to confirm the amount.
Entering Weight Manually
This procedure is used when you already know the weight of a mail
piece and you are not using an integrated weighing platform.
1. Press Weigh/Rate.
2. Select “Enter manual weight”.
3. Select “Change to g/kg” to switch between entering the weight in
grammes or kilogrammes, as required.
4. Key in the weight in grammes or kilogrammes then select
“Continue”.
5. Select the carrier and then the desired class by pressing the key
next to “the Class of Mail” (use the scroll keys to see additional
classes).
6. If there is no value next to the class name, more information
is needed. Follow the prompts for the options and/or services
available for this class of service.
7. Select "Done" when finished entering all the class options and fees.
Using the Weighing Platform (Scale)
‘Standard’ Operation
1. Make sure scale is activated (you will see “0 g” next to SCALE:
on the display). See Chapter 6, System Options to turn your
scale on if necessary.
2. Place mail piece on scale. The weight of the mail piece will
appear next to “Scale” on the display.
3. Select the carrier and then the desired class by pressing the key
next to “the Class of Mail” (use the scroll keys to see additional
classes).
4. If there is no value next to the class name, more information
is needed. Follow the prompts for the options and/or services
available for this class of service.
5. Select "Done" when finished entering all the class options and fees.
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SDC570G
3 • Running Mail
Differential Weighing
Differential weighing is an option that is available on certain models
in the DM100 series only.
It allows you to process mixed mail using the attached platform
(scale). Put a number of pieces of mail onto the scale. The system
calculates the postage for each piece of mail you remove from the
scale automatically.
1. Make sure scale is activated (you will see “0 g” next to “SCALE”
on the display). See Chapter 6, System Options to turn your
scale on if necessary.
2. Select the desired class by pressing the key next to “Class”
(use the scroll keys to see additional classes).
3. If there is no value next to the class name, more information
is needed. Follow the prompts for the options and/or services
available for this class of service.
4. Select "Done" when finished entering all the class options and fees.
5. Press the Weigh/Rate key.
6. Select “Diff. weighing”.
7. Place the mail pieces onto the scale. They can be placed onto
the scale in a container, if required.
8. Remove the first mail piece and the value will automatically set.
Process this mail piece in the normal way.
9. Continue removing mail pieces at the prompt and processing
until the last mail piece is reached. When the last piece (or mail
container) is removed from the scale, you will be asked to either
“Rate this item” or continue to “Exit Diff. weighing”. Select the
desired option:
• “Rate the item” allows you to process the last mail piece.
• “Exit Diff. weighing” allows you to leave the differential weighing mode without processing the last item. This would be used if the mail pieces had been placed on the scale in a container of some kind.
• Continue allows you to add more items to the scale platform.
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3 • Running Mail
Selecting an Account to Track Postage You can select an account to track postage if the departmental
accounting feature is available on your machine and is turned on.
Departmental accounting may not be available on some models. See
Chapter 11, Departmental Accounts, for information on setting up this
feature.
1. From Home screen, press the selection key next to “Select an
Account” to display the Accounts menu.
2. Select "Select an account".
3. The "Select an Account" screen displays. Press Page Down to see
more choices (if Page Down is lit). To select an account, either:
A. Use the appropriate selection key next to the display.
B. Key in the first digit of the account number if you know it and
press Yes/Enter.
4. If a password has been assigned to this account, you will be
prompted to enter one. Key in the 4-digit password if necessary.
5. You return to the Home screen with the name of the account
listed alongside “ACCT”.
Printing an Ad and/or Text Message
1. From Home screen, press Page Down and select “AD” or
“TEXT” as required.
2. Select “Select an Ad/Text Msg.”.
3. You may either:
A. Scroll through the list and then select the required Ad or text
message.
B. Key in the ad or text message number and press Yes/Enter
to select it.
4. You return to the Home screen with the name of the Ad or text
message listed on the second screen.
NOTE: Ads are available on all models. Text Messages are only available on certain models.
3-6
SDC570G
3 • Running Mail
Checking and Clearing the Batch Count
You can view the accumulated postage value and piece count
information from the batch register and print this for your records.
You can also clear or reset the batch count to zero.
Checking the Batch Count
1.
2.
3.
4.
Press Funds.
Press Page Down.
The display shows the batch information.
Press Home to return to the Home screen.
Printing a Record of the Batch Count information
1. Press Funds.
2. Press Page Down twice and select "Print Funds Report".
3. At the "Insert envelope or tape sheet to print report" prompt,
place the envelope/tape strip up against the back wall of the
system and slide it to the right until the system grasps it. The
Funds Reports is printed (see sample below) and the envelope/
tape strip is ejected.
4. Press Home to return to the Home screen.
Clearing the Batch Count
CAUTION: Make sure you really want to clear the
batch register; once you do, you can't restore the data.
1. Press Funds.
2. Press Page Down and select "Clear batch values".
3. At the "Confirm Clear" prompt, press Yes/Enter to confirm. The
batch value and batch piece registers return to zero
NOTE: This function may require entry of the Supervisor
Password. If this is the case, enter the 4-digit Supervisor
Password. The batch value and batch piece registers return to
zero.
5. Press Home to return to the Home screen.
SDC570G
3-7
3 • Running Mail
Printing Mail
To apply postage to large items of mail and parcels that can't be run
through the machine, use the optional tape sheets. Feed the tape
sheets into the machine the same way you would feed an envelope.
Apply the postage tape sheets to the mail piece or parcel in the
proper location.
1. Select the postage required, account (if accounting is on), Ad/
Text Message and batch function as described on pages 3-4 to
3-7.
2. If using the moistener, place the envelope flap along the
moistener and move the envelope towards the right.
3. Position the envelope or tape sheet against the registration wall
of the system and slide it to the right until the system grasps
it. The system prints the digital meter stamp and ejects the
envelope/tape sheet.
Registration Wall
3-8
SDC570G
3 • Running Mail
IMPORTANT: Always ensure that your prints are clear
and complete. Poor prints may be rejected by your Postal
Authority. If you notice missing lines in the print as shown
in the illustrations below, perform a printhead purge as
described on page 7-11 of this guide.
UK
ROI
Channel Islands
Isle of Man
The indicia above are black and white representations of the
approved Red indicia. Only Red Non-Fluorescent approved ink
should be used in the machine.
Printing Options
There are various printing options available when processing mail
through the system. You can:
•
•
Bypass printing and seal the envelope only
Print an Ad/time/date on incoming mail
These options are available by pressing Print Menu and selecting
your choice. They are described fully on the following pages.
SDC570G
3-9
3 • Running Mail
Bypass Printing and Seal the Envelope Only (if a moistener is available)
If using the moistener, you can set up your mailing system to seal
envelopes without printing a digital meter stamp on them.
1. Press Print Menu.
2. Select "Seal Only".
The "Seal Only- No Printing" screen appears.
3. Place flap along moistener and move towards the right.
4. Slide the envelope to the right until the system takes hold of it.
The system seals and ejects the piece.
5. Select “Exit” when finished to return you to the Home screen.
Printing the Date and Time on Incoming Mail
You can set up your mailing system to print the date and time on
incoming pieces of mail. This feature is only available on certain
models in the DM100 series.
1. Press Print Menu.
2. Select "Date & Time Only".
The "Date and Time Only - No Postage Printing"
screen appears.
3. Place the envelope up against the
registration wall of the system and
slide it to the right until the system
grasps it. The system prints the time
and date and ejects the envelope/
tape sheet.
NOTE: Make sure you orient the mail
piece so the date and time prints on
a blank section of the mail piece.
4. Select “Exit” when finished to return you to the Home screen.
3-10
SDC570G
3 • Running Mail
Printing the Ad, Date and Time on Incoming Mail
You can set up your mailing system to print an Ad, the date and time
on incoming pieces of mail. This feature is only available on certain
models in the DM100 series.
1. Press Print Menu.
2. Select "Ad a Text and Date".
The "AD, TEXT AND DATE" screen appears.
3. Select an Ad. Once you have selected an Ad, you will also be
able to select a Text Ad. (A ‘Received’ Ad is supplied for this
purpose).
4. Place the envelope up against the
registration wall of the system and
slide it to the right until the system
grasps it. The system prints the
Ad, time and date and ejects the
envelope/tape sheet.
NOTE: Make sure you orient the mail
piece so the Ad, text, date and time
prints on a blank section of the mail
piece.
5. Select “Exit” when finished to return you to the Home screen.
Printing an Ad and Text only
You can set up your mailing system to just print an Ad/Text of your
choice onto pieces of mail.
1. Press Print Menu.
2. Select "Ad with Text Only".
The "AD WITH TEXT ONLY" screen appears.
3. Select an Ad and/or Text you require
to print.
4. Place the envelope up against the
registration wall of the system and
slide it to the right until the system
grasps it. The system prints the Ad
with no other postal information.
NOTE: Make sure you orient the mail
piece so the Ad prints in the required
position.
5. Select “Exit AD WITH TEXT” when finished to return you to the
Home screen.
SDC570G
3-11
3 • Running Mail
Text Messages
Text Messages are only available on certain models in the DM100
series.
What is a Text Message?
A Text Message is a user defined message typed in via the
machine’s keyboard that can be printed on your digital meter stamp.
It can be up to 5 lines, each of 20 alpha/numeric characters and
prints in a position to the left of the meter stamp.
Up to 5 Text Messages can be programmed into the machine.
Selecting a Text Message
1. Press Page Down.
2. Select “TEXT”, then "Select Text Msg.". The display lists all
messages created on your system.
3. Press Page Down to see additional choices (if available).
4. Select the message you want to use. You return to the Home
screen with the name of the message on the second screen.
Viewing a Text Message
1. Press Page Down.
2. Select “TEXT”, then "View a Text Msg.". The display lists all
messages created on your system.
3. Press Page Down to see additional choices (if available).
4. Select the message you want to view. It will be displayed on the
screen.
5. Press Home to return to the Home screen.
3-12
SDC570G
3 • Running Mail
Creating a new Text Message
1.
2.
3.
4.
From the Home Screen, press Page Down once.
Select "TEXT", then "Create a Text Msg.".
Accept the warning regarding the use of Text Messages.
Select “Start” and enter your first line of text. It can be up to
20 alpha/numeric characters long. To access alpha characters,
repeatedly press the appropriate number key until the desired
character displays (for more information see Appendix A How To
Enter Text). When finished, select "Enter and continue".
5. The display moves on to line two. Continue entering up to 5 lines
of text. When you have completed your message, select “Done”.
6. Enter the name you wish to call this Text Message and select
“OK”.
7. Select “Create another Msg” or “Quit” if you are finished.
IMPORTANT INFORMATION
In accordance with Postal and Advertising Standards requirements the
Ad-slogan and Text must not be obscene, defamatory of any person or
group, or deceptive, nor may it advocate unlawful action. The Ad-slogan
must not emulate any form of valid indicia or payment for postage.
Delete a Text Message
1. Press Page Down.
2. Select “TEXT”, then Page Down, then "Delete a Text Msg.". The
display lists all messages created on your system.
3. Press Page Down to see additional choices (if available).
4. Select the message you want to delete.
5. You will be asked to confirm the deletion by pressing Yes/Enter
or cancel the deletion by pressing No.
SDC570G
3-13
3 • Running Mail
Edit a Text Message
1. Press Page Down.
2. Select “TEXT”, then Page Down, then "Edit a Text Msg.". The
display lists all messages created on your system.
3. Press Page Down to see additional choices (if available).
4. Select the message you want to edit.
5. The first line of the message will be displayed. You can edit the
text by using the Screen Selection Keys to move the cursor and
the alpha/numeric keys to amend the text.
6. When your first line edit is complete, select “Continue”.
7. Repeat this process until you reach the end of the message, at
which time the display will show EDIT COMPLETE. You can now
chose to rename the message, review the message or select
“Quit” to save the changes you have just made.
IMPORTANT INFORMATION
In accordance with Postal and Advertising Standards requirements the
Ad-slogan and Text must not be obscene, defamatory of any person or
group, or deceptive, nor may it advocate unlawful action. The Ad-slogan
must not emulate any form of valid indicia or payment for postage.
3-14
SDC570G
4 • Normal and Custom Presets
This chapter discusses the Normal and Custom Presets
feature available on your machine.
What is a Preset?..................................................4-2
Normal Preset ......................................................4-2
Selecting the Normal Preset...........................4-3
Viewing the Normal Preset.............................4-3
Defining New Values for Normal Preset..........4-3
Custom Presets ....................................................4-4
Selecting a Custom Preset ............................4-4
Viewing a Custom Preset................................4-4
Defining a New Custom Preset.......................4-5
Editing a Custom Preset Name.......................4-6
Deleting a Custom Preset...............................4-6
SDC570G
4-1
4 • Normal and Custom Presets
What is a Preset?
A preset is a setting you can call up at the touch of a button that
holds pre-defined values such as postage amount, ad, account
number, etc. within your machine. Your system has a "normal"
preset (stores the settings you use most often) which is accessed
by pressing Normal Preset. It also has the ability to store up to 5
custom presets which are accessed by pressing Custom Presets
and choosing the desired preset from the menu.
You don't have to program the values that go into a preset in the
traditional sense. Instead, the system takes a "snapshot" of the
current values on your machine when you define a preset. For
example, if the machine is set up to print an ad and has a postage
amount already on the screen, this is the condition that will be
recorded by system when you define a preset (either Normal or
Custom).
If you need to change the values of a preset, just change the
machine condition by pressing the appropriate Weigh/Rate, Print
Menu, or Home keys and establishing the proper settings (such
as No Ad, a particular postage value, etc.). The Custom or Normal
Preset will then pick these new settings when you define them in the
Custom Presets menu.
Normal Preset
Your Normal preset as shipped from the factory uses these settings:
No postage value, No inscription chosen, No Ad chosen, Printing Date,
and No Pre-Set Postage (Key-in). These settings can be changed.
IMPORTANT
• You cannot delete the Normal Preset.
• You cannot modify the name of the Normal Preset.
• There is no option to "edit" the Normal Preset, but you
can define new values for the Normal Preset based on the
current condition of the machine.
• Preset postage values are subject to the high value warning.
• On the date a rate change becomes effective, always
check the postage values assigned to all presets to
make sure that they comply with the new rates.
4-2
SDC570G
4 • Normal and Custom Presets
Selecting the Normal Preset
The Normal Preset can be selected by simply pressing Normal
Preset.
The system will always set itself to the Normal Preset values when
power is turned on.
Viewing the Normal Preset
1.
2.
3.
4.
Press Custom Presets.
Press Page Down.
Select "View Preset". The display lists all presets.
Select "Normal Preset" (it will be the first preset on the list). The
first screen of defined values for Normal Preset is listed. Press
Page Down to see the remainder of the defined values.
5. If you continue to press Page Down, you have a choice:
A. If you want to use the Normal Preset as is, select "Select
this preset". You return to the Home screen with the Normal
Preset chosen (using the values just shown).
B. Select "Continue" to return to the first screen in Step 4.
Defining New Values for the Normal Preset
To define new values (change the settings) for the Normal preset:
1. Establish the proper settings on the machine (such as No Ad,
a particular postage value, etc.) that you want the preset to
contain.
2. Press Custom Presets.
3. Select "Define Normal Preset".
4. You will be prompted if all current values are correct:
A. If you select YES, the new values are saved and you return
to the Custom Presets menu.
B. If you select NO, the system will display the current values.
Press Page Down to see the remainder of the current
values.
5. Select "Continue" at the last screen to return you to the Custom
Presets menu (if necessary), or press Home to return to the
Home screen.
SDC570G
4-3
4 • Normal and Custom Presets
Custom Presets
Your system can store up to 5 custom presets. Press Custom
Presets to access the Custom Preset menu:
IMPORTANT
• Preset postage values are subject to the high value warning.
• On the date a rate change becomes effective, always
check the postage values assigned to all presets to
make sure that they comply with the new rates.
Selecting a Custom Preset
1. Press Custom Presets.
2. Select "Select Preset". The display lists all presets created on
your system. A sample list is shown below.
3. Press Page Down to see additional choices (if available).
4. Select the preset you want to use. You return to the Home
screen with the preset values chosen.
Viewing a Custom Preset
1.
2.
3.
4.
Press Custom Preset.
Press Page Down.
Select "View Preset". The display lists all presets.
Select the preset you want to view. The first screen of defined
values for the Custom Preset is listed. Press Page Down to see
the remainder of the defined values.
5. If you press Page Down to the fourth screen, you have a choice:
A. If you want to use this Custom Preset as is, select "Select
this preset". You return to the Home screen with this Custom
Preset chosen (using the values just shown).
B. Select "Continue" to return you to the first screen in Step 4.
4-4
SDC570G
4 • Normal and Custom Presets
Defining a New Custom Preset
To define (create) a new Custom Preset:
1. Establish the proper settings on the machine (such as No Ad, a
particular postage value, a specific account, etc.) that you want
the preset to contain.
2. Press Custom Presets.
3. Select "Define New Preset".
4. You will be prompted if all current values are correct.
A. If you select YES, the system will prompt for the name of this
preset. Key in a name for the preset. It can be up to twelve
alpha/numeric characters long. To access alpha characters,
repeatedly press the appropriate number key until the desired
character displays (for more information see Appendix A How
To Enter Text). When finished, select "OK". The new values
are saved and you return to the Custom Preset menu.
B. If you select NO , the system will display the current values.
Press Page Down to see the remainder of the defined values.
5. Select "Continue" at the last screen to return you to the correct
values prompt in Step 4, or press Home to return to the Home
screen.
SDC570G
4-5
4 • Normal and Custom Presets
Editing a Custom Preset Name
You may change the name of a preset if you want.
1. Press Custom Presets.
2. Press Page Down and select "Edit Preset Name".
3. The display lists all the Custom Presets. Select the preset you
want to edit.
4. The system will prompt for the new name of this preset. Key
in the new name for this preset. It can be up to twelve alpha/
numeric characters long. To access alpha characters, repeatedly
press the appropriate number key until the desired character
displays (for more information see Appendix A How To Enter
Text).
5. When finished, select "OK". You return to the Custom Presets
menu.
6. Press Home to return to the Home screen.
Deleting a Custom Preset
Deleting a preset removes all the values assigned to it and removes
it from the Presets Menu.
CAUTION! Once you delete a preset, its values are
gone. You can't recover a deleted preset.
1. Press Custom Presets.
2. Press Page Down and select "Delete Preset". The display lists
all presets.
3. Select the preset you want to delete.
4. At the confirmation prompt, press Yes/Enter. The preset is
deleted.
5. The system confirms that the preset has been deleted. Select
"Continue". You return to the Custom Presets menu.
6. Press Home to return to the Home screen.
4-6
SDC570G
5 • Adding Postage/Connecting to Data Centre
This chapter explains how to add postage to your
system using the Postage by Phone® Service and
connecting to the Data Centre.
Adding Postage.....................................................5-2
Connection Using PC Meter Connect or Phone?..5-2
Connecting your system Using PC Meter
Connect.................................................................5-2
Connecting Your System to
an Analogue Phone Line.................................5-3
Checking Funds (Postage) Available
in Machine.......................................................5-3
Checking Your Postage by Phone®
Account Balance.............................................5-4
Adding Postage.....................................................5-4
Printing a Funds (Postage) Report........................5-5
Downloads from the Data Centre
to Your Machine..................................................5-5
System Update ..............................................5-6
Ad/Postal Inscriptions.....................................5-6
Software Update (mandatory).........................5-6
Postal Code Update (mandatory)...................5-6
Postal Inspection (mandatory)........................5-6
Postal Rate Update (mandatory)....................5-7
Connecting to the Data Centre
(other than for Postage).....................................5-8
SDC570G
5-1
5 • Adding Postage/Connecting to Data Centre
Adding Postage
Adding postage funds to your system is fast, easy and convenient.
It can be carried out using the internal modem connected to an
analogue phone line as described below or using a PC connected to
the internet with PC Meter Connect software installed.
Connection Using PC Meter Connect or Phone?
Your Mailing System can connect to Pitney Bowes systems via
your PC's exisiting internet connection using PC Meternet Connect
software instead of an analogue telephone line.
NOTE: PC Meter Connect software may not be available in all
markets.
To do this, you will need to install PC Meter Connect Software onto
your internet enabled PC.
You will obtain much quicker connection speeds when your Mailing
System connects to Pitney Bowes for services such as; Postage by
Phone®, System Updates, Features On Demand, Electronic Postal
Inspection and Data Centre Information Exchange.
In addition, because your Mailing System will be connected via your
PC, you’ll no longer need a dedicated analogue phone line for it. This
means that if you’re paying line rental for a single analogue phone
line solely for the Mailing System you will no longer need it.
Connecting Your System Using PC Meter Connect
As you install PC Meter Connect software, you will be prompted
to connect your mailing system to your PC using a USB cable. PC
Meter Connect will then test your internet connection and and take
you through the software installation process.
Once installed there will be a PC Meter Connect icon in your PC's
system tray. Clicking this icon will give you access to PC Meter
Connect's internet settings and language selection (if available in
your country).
5-2
SDC570G
5 • Adding Postage/Connecting to Data Centre
Connecting Your System to an Analogue Phone Line
Plug the telephone line (supplied) into the connector on the back of
the machine (see the figure below). Remember to use an analogue
phone line (your FAX machine is usually connected to one).
Plug phone line in here
Checking Funds (Postage) Available in Machine
1.
2.
3.
4.
Press Funds.
View the funds available.
Press Page Down for additional information on batch values.
Press Home to return to Home screen.
SDC570G
5-3
5 • Adding Postage/Connecting to Data Centre
Checking Your Postage by Phone® Account Balance
You can check your Postage by Phone® account balance at any
time, as long as your system is connected to an analogue phone line.
1. Press Add Postage.
2. Select “Check PbP balance”.
3. The system dials into the Data Centre (this may take a few
minutes). Various screens display, letting you know the status of
the process.
4. The Postage by Phone account balances display. Select
"Continue" to return to the Home screen.
Adding Postage
You can add postage to your machine any time you need to, as long
as you have enough funds in your Postage by Phone® account and
your system is connected to an analogue phone line or PC Meter
Connect (if available).
1.
2.
Press Add Postage.
You may select “Add xx” to add the amount shown.
OR
Select “Add another amount”. Key in amount you want to add
and select “Continue”. (Value must be in increments of €50 in the
ROI, and £50 in the UK/Channel Islands/Isle of Man).
NOTE: The amount shown in the "Add xx" selection line is the
amount of postage you added the last time.
3. The system dials into the Data Centre (this may take a few
moments). Various screens display, letting you know the status
of the process.
4. The Amount Added and Available balances display.
5. You will be asked if you want to print a receipt.
EITHER Press Yes/Enter and insert an envelope/tape sheet through machine to print a receipt.
OR Simply press Home to return to Home Screen without printing a receipt.
5-4
SDC570G
5 • Adding Postage/Connecting to Data Centre
Printing a Funds (Postage) Report
A funds report allows you to print a record of how much postage has
been used and how much is remaining in the machine.
Press Funds.
Press Page Down to the third screen.
Select "Print Funds Report".
At the insert envelope or tape sheet prompt, insert an envelope
or tape sheet into machine. The machine prints the funds report.
5. Press Home to return to Home screen.
1.
2.
3.
4. Downloads from the Data Centre to Your Machine
When you connect to the Data Centre to add postage or perform
other transactions, the Data Centre may perform the following:
•
•
•
•
•
Download required software updates to your machine.
Download advertisements or inscriptions you ordered.
Perform a remote inspection of your machine as required by the
Postal Authority.
Download new postal rates.
Upload Data Capture Information.
Generally speaking, downloads are considered either mandatory
(you must do them at the time you are prompted to on the screen),
or non-mandatory (you may decide to download at a later time).
However, even non-mandatory downloads can become mandatory if
you wait too long to do the download.
Once a download is finished, you will either be prompted to select
“Restart Now” to restart the machine or select “Continue” to return
you to the screen that you started from, depending on the type of
download performed.
A description of the type of downloads that can occur in your
machine are presented on the following pages.
SDC570G
5-5
5 • Adding Postage/Connecting to Data Centre
System Update
If there has been a feature enhancement or other non-essential
update to the software that runs your machine, you will be notified
that a system update is available.
Ad/Postal Inscriptions
If there are new postal inscriptions or ads that you ordered available,
you will be notified that you can perform a download to obtain these.
Software Update (mandatory)
If there has been an important update to the software that runs your
machine, you will be notified that a required update is necessary.
Postal Code Update (mandatory)
If the Postal Code/Town Circle on record at the Data Centre does
not match the Postal Code/Town Circle of your mailing system, the
correct information will be downloaded into your machine. (When a
machine is moved to a new location, the Data Centre enters the new
Postal Code/Town Circle into the record. Your system is updated
when a connection is made to the Data Centre.)
Postal Inspection (mandatory)
An audit is made of your meter. This uploads information to the
Postal Authority. The Data Capture audit takes place every 30 days.
However, there is a grace period of 5 days to allow you to connect to
the Data Centre.
Each time you add postage to the machine, the Data Centre
automatically performs a postal inspection as required by the Postal
Authority. If the interval between inspections is more than 60 days,
your machine's display prompts "Inspection Due." If the interval
between inspections is more than 90 days, the display prompts
"Inspection Required." You won't be able to use your mailing system
until your system is inspected.
To satisfy the inspection requirement, simply:
•
Add postage (see Adding Postage earlier in chapter for
procedure).
• Connect to the Data Centre as described in the Connecting to
the Data Centre (other than for postage) later in this chapter.
When an inspection is performed, an "Inspection Complete" screen
displays upon completion. The display also notifies you of the date
the next inspection is due.
5-6
SDC570G
5 • Adding Postage/Connecting to Data Centre
Postal Rate Update (mandatory)
Postal rates change periodically as defined by your Postal Authority.
If new rates are available, you can download them quickly and easily
directly from the Data Centre.
The new rates are normally available for download at least 7 days
before the effective date. If you connect to the Data Centre and
there is time before the effective date, you have a choice whether
to download the new rates or not. Once the effective date has been
reached (or passed), however, you will have to download the new
rates.
The screens on your machine will give you information regarding the
status of the rate update and the choices available to you.
If the rate for a normal letter has changed and is effective
immediately, a screen displays showing the present preset postage
and asks you if you want to reset the normal preset postage. Press
Yes/Enter. A screen displays for you to enter the new normal rate.
When a rate change update takes place it may also affect other
presets you have set in your mailing machine. You should check
all your presets to insure that they conform to the new rates. See
Chapter 4, Normal and Custom Presets for instructions on changing
preset values.
The display tells you when a rate change update is complete. It also
tells you if the update is immediate or takes effect at a later date by
listing the new date.
SDC570G
5-7
5 • Adding Postage/Connecting to Data Centre
Connecting to the Data Centre (other than for Postage)
If you need to connect to the Data Centre for purposes other than
adding or checking postage, follow these steps.
NOTE: Machine must be connected to PC Meter connect (if
available) or an analogue phone line.
Press Options.
Press Page Down to the third screen.
Select "Connect-Data Centre".
Select "Uploads & Downloads".
The system dials into the Data Centre (this may take a few
moments). Various screens display, letting you know the status
of the process.
6. After connection is made, if a software/postal update or
download is available, a message displays.
A. If a download is not mandatory, you will be prompted with
either “Get Update now” or “Skip; get later”. Select the option
desired.
B. If a download is mandatory, only “Get update now" displays
and you must perform the download.
7. After the download has completed, a confirmation message
displays.
A. If you need to restart the system, the prompt "Restart now".
displays. Select this to restart the system.
B. If no restart is necessary, simply select "Continue" to return
to the Data Centre menu.
1.
2.
3.
4.
5.
NOTE: When selecting an Ad or Inscription, menu options
“Install an Ad” or “Install an Inscript.” will also be available.
Selecting either of these will cause the system to connect to the
Data Centre in exactly the same way as described above.
5-8
SDC570G
6 • System Options
This chapter presents system options you can setup
or modify, such as setting time, date, passwords,
warnings, etc.
System Options.....................................................6-2
Basic Options........................................................6-3
Advancing the Date on the Machine...............6-3
Setting the Machine to Today's Date...............6-3
Adjusting the Contrast of the Display..............6-3
Turning Features On and Off..........................6-4
Setting the Time, Timeouts and
Auto Date Advance.........................................6-5
Setting Postage Values (Funds Warnings).....6-8
Setting Lock Code and Password...................6-9
Setting Scale Options................................... 6-11
Connecting to Data Centre...........................6-13
Advanced Options...............................................6-18
Meter Withdrawal..........................................6-18
SDC570G
6-1
6 • System Options
System Options
System options allow you to customise the machine settings for
the way you run your mail and add security to those features that
are sensitive to your organisation. Because of the many options
available, the options are categorised into "Basic" and "Advanced".
Basic options include:
•
•
•
•
•
•
•
•
•
Advancing the date on the machine
Setting the machine to the current (today's) date
Adjusting the Contrast (of the display)
Turning Features On or Off (if already purchased)
Setting Date, Time, and Timeouts
Setting Postage Values (Funds Warnings)
Setting Lock Code and Passwords
Scale Options (accessed from the Home screen)
Connecting to Data Centre
Most of the basic system options are accessed by pressing Options
and selecting your choice from the menu accessed by using Page
Up and Page Down.
The one exception is Scale settings, which is accessed by the
selection key next to “SCALE” at the Home screen.
Advanced options include:
•
Maintenance Mode (refer to Chapter 7, Maintenance for
information on this option)
• Meter Withdrawal
The advanced options are accessed by pressing Options and
selecting "Advanced Features", which displays a further menu of
options.
6-2
SDC570G
6 • System Options
Basic Options
Advancing the Date on the Machine
NOTE: You can only advance the date for your mail, you can never
“backdate” mail to a date prior to the current date.
1. Press Options.
2. Select “Advance the date”.
3. The current date displays. You may either:
A. Select “Add one day” to advance the date one day for each
press of the key.
B. Key in a number representing the number of days you want
to advance the date, then select “Add x days (1-30)”.
4. Select “Continue”. The new date now shows in the Home screen.
Setting the Machine to Today's Date
1. Press Options.
2. Select “Set to todays date". You will be returned to the Home
screen with the current (today's) date set.
Adjusting the Contrast of the Display
1. Press Options.
2. Select "Adjust the Contrast".
3. Select "Increase Contrast" or "Decrease Contrast" to change the
contrast level as necessary.
4. Press Clear (back arrow key) to return to Options menu.
SDC570G
6-3
6 • System Options
Turning Features (Already Purchased) On and Off
You can turn on and off features that you have already purchased
and downloaded into your machine. For turning on or off the scale (if
purchased), see Setting Scale Options later in this chapter.
Press Options.
Press Page Down.
Select "Turn items ON/OFF".
Depending on the options purchased, you may have one or more
features listed.
5. Select the feature you want to turn on or off. You will be
prompted to turn the feature ON or OFF, depending on the
current state of the machine.
• Accounting - you can turn on or off the accounting feature.
See Chapter 11, Departmental Accounting, for more
information on accounting and accounting passwords.
• Accounting Passwords - you can turn on or off the
requirement for all operators to enter passwords (if
passwords are set up) when choosing an account.
• Auto-Rating - you can turn on off the auto-rating feature,
which calculates the postage amount for a mail piece based
on the weight, the class, and services selected.
6. If you selected one of the Accounting features to turn on or off,
you return to the Home screen. Otherwise, you return back to
Options menu.
1.
2.
3.
4.
6-4
SDC570G
6 • System Options
Setting the Time, Timeouts and Auto Date Advance
You can change the system time, set for daylight savings time,
change the time at which your system advances the date to the next
day, and set the amount of time your system can remain inactive
before reverting to the normal preset values.
Setting the Normal Preset Timer
The normal preset is a set of values (postage, ad, account and so
on) that your machine display automatically returns to after a set
period of time. You can set the amount of time the display takes
before it reverts to the normal preset.
Press Options.
Press Page Down.
Select "Time and Timeouts".
Select "Normal Preset"
Key in the amount of minutes (from 1-240) before the system
returns to the normal preset.
6. Select "OK". The display returns to Time and Timeouts menu.
6. Press Clear (back arrow key) to return to Options Menu.
1.
2.
3.
4.
5.
Setting Sleep Mode Activation Time
You can set the amount of time the machine waits until entering
"sleep mode". When the machine is in sleep mode, the display
is blank and you can't process mail. You awaken the machine by
pressing any button on the control panel.
1.
2.
3.
4.
Press Options.
Select "Time and Timeouts".
Select "Sleep Mode"
Key in the amount of minutes (from 1-240) before the system
goes into sleep mode.
5. Select "OK". The display returns to Time and Timeouts menu.
6. Press Clear (back arrow key) to return to Options menu.
SDC570G
6-5
6 • System Options
Setting Auto Date Advance
Your system automatically advances the date at a time you specify.
The date advance time is factory set to 00:00 (midnight). If your mail
is picked up at a certain time each day, you can set the system to
advance the date at the mail pickup time.
1.
2.
3.
4.
5.
6.
Press Options.
Press Page Down.
Select "Time and Timeouts".
Select "Autodate advance".
Type in the time in 24 hour format.
Select "Continue". The display returns to Time and Timeouts
menu.
7. Press Clear (back arrow key) to return to Options menu.
NOTE: If you want to turn the date advance feature off
so that the date changes at midnight, select the ‘Disable’
option.
6-6
SDC570G
6 • System Options
Correct Drift
Sometimes, the time on the machine may need to be corrected due
to internal drift or the activation of Daylight Saving Time.
Press Options.
Press Page Down.
Select "Time and Timeouts".
Press Page Down.
Select "Correct Drift".
You have your choice of adding or subtracting minutes from the
current time displayed.
A. To add minutes:
• Select "Add 1-120 min" to add minutes.
• Key in the number of minutes you need to add and select
"Continue".
B. To subtract minutes:
• Select "Subtract 1-120 min" to subtract minutes.
• Key in the number of minutes you need to subtract and select
"Continue".
7. The display returns to Time and Timeouts menu.
8. Press Clear (back arrow key) to return to Options menu.
1.
2.
3.
4.
5.
6.
Setting Daylight Savings Time
When Daylight Savings Time is enabled, the machine's internal
clock is advanced by 1 hour. Daylight Savings Time is also known as
'Summer Time'.
1.
2.
3.
4.
5.
6.
Press Options.
Press Page Down.
Select "Time and Timeouts".
Press Page Down.
Select "Daylight Saving". The display shows the current setting.
Select "Enable" to use Daylight Saving Time, or select "Disable"
if you don't want Daylight Saving Time.
7. The display returns to Time and Timeouts menu.
8. Press Clear (back arrow key) to return to Options menu.
SDC570G
6-7
6 • System Options
Setting Postage Values (Funds Warnings)
You can specify values so that when your postage funds drop below
a certain level, or if you try to enter a high postage value for a piece
of mail, the system displays a warning.
Setting the High Value Warning
You can have the system warn you when you manually key in a
postage value that is higher than a maximum amount that you
specify. This feature prevents you from accidentally printing a
postage value that's more than you need.
1.
2.
3.
4.
5.
6.
Press Options.
Press Page Down.
Select "Postage Values".
Select "High value warning".
Key in the value you want. Select "OK".
Press Clear (back arrow key) to return to Options menu.
Setting the Low Funds Warning
You can set up the system so that when the postage remaining
reaches a certain level, the system will remind you to add postage.
1.
2.
3.
4.
5.
6.
6-8
Press Options.
Press Page Down.
Select "Postage Values".
Select "Low funds warning".
Key in the amount you want. Select "OK".
Press Clear (back arrow key) to return to Options menu.
SDC570G
6 • System Options
Changing the Lock Code and Password
Setting/Disabling the Lock Code
The Lock Code prevents unauthorised access to your mailing system
after the machine has entered sleep mode or it is in a "soft" powerdown mode (by pressing the Lock/Power key on upper right corner of
the control panel).
1.
2.
3.
4.
Press Options.
Press Page Down twice.
Select "LockCode/Passwords".
Select "Meter Lock Code". Enter a 4-digit code, this becomes
your lock code/ password. You are asked to confirm the code.
If there is an existing lock code, you are prompted to key in the
existing 4-digit code and then confirm the code.
5. When ‘Meter lock code has been enabled’ is displayed you can
then press Continue to return to the Options menu.
To either disable or enable the lock code (if previously used) or to
change the lock code.
1. Select “Meter Lock Code”.
2. Select "Change Lock Code".
A. To disable the lock code:
Select "Disable Lock Code". At the confirmation message,
select "Continue".
B. To change or create a new lock code:
Select "Change Lock Code". At the prompt, type in a new
lock code (4 digits) and select "Continue". Re-enter the
new lock code again to confirm and select "Continue". At
the "Meter Lock Code has been enabled" message, select
"Continue".
3. Press Clear (back arrow key) twice to return to Options menu.
IMPORTANT INFORMATION
Your DM100i mailing machine contains postal funds and if
you opt to use the 4-digit Lock Code to secure the funds,
it is important that you do not allow your Lock Code to be
compromised if the machine is used in an open area. If you
believe your Lock Code has been compromised, it should be
changed immediately. Alternatively, you may wish to consider
locking the machine in a secure area.
SDC570G
6-9
6 • System Options
Setting/Disabling the Supervisor Password
The supervisor password prevents unauthorised access to the
account setup procedures.
Press Options.
Press Page Down twice.
Select "LockCode/Passwords".
Select "Supervisor Password". Enter a 4-digit code, this
becomes your supervisor password. You are asked to confirm
the code. If there is an existing supervisor password, you are
prompted to key in the existing 4-digit code and then confirm the
code.
5. You can then press Continue to return to the Options menu.
1.
2.
3.
4.
To either disable or enable the supervisor password (if previously
used) or to change the lock code.
1. Select “Supervisor Password”.
2. Select "Change Supervisor Password".
A. To disable the lock code:
Key in 0000 and at the confirmation message, select
"Continue".
The machine will confirm that the supervisor password has
been disabled. Press “Continue”.
B. To change or create a new lock code:
At the prompt, type in a new Supervisor Password (4 digits)
and select "Continue".
Re-enter the new supervisor password again to confirm and
select "Continue".
3. Press Clear (back arrow key) to return to Options menu.
6-10
SDC570G
6 • System Options
Setting Scale Options
There are several options you can set with your scale such as
zeroing the weight on the scale, turning the scale on/off and saving/
changing class when weight changes on your scale. The scale
options are accessed by pressing the selection key next to the
SCALE: line at the Home screen. Each available option is explained
in the following sections:
Zero the Scale
If you have set your machine to retain the weight from the previous
package or mail piece, you will need to run this option to return the
scale to zero weight.
1. At the Home screen, press the selection key next to “SCALE”.
2. Select "Zero Scale".
3. The scale will zero the weight and return to the Home screen.
Turning Scale On or Off
You may turn the scale function on or off as necessary.
1. At the Home screen, press the selection key next to “SCALE”.
2. Select "Turn Scale OFF (or ON)".
3. You return to the Home screen with either the scale on or off.
SDC570G
6-11
6 • System Options
View Imperial Weight
This function will not be available in all countries.
You may view the weight currently displayed on the scale in pounds and
ounces.
1.
2.
3.
4.
At the Home screen, press the selection key next to SCALE:.
Select "View imperial wgt.".
The current weight displays in pounds and ounces.
Select "Continue" to return to the Home screen.
Setting Weight Change Options
You can set how the scale reacts regarding the class of service when
the weight changes.
1. At the Home screen, press the selection key next to “SCALE”.
2. Press Page Down.
3. To change Class settings, select "Change/Retain class". Select
either change class or retain class when weight changes. The
current condition is displayed at the bottom of the screen.
4. Press Clear (back arrow key) twice to return to the Home
screen.
6-12
SDC570G
6 • System Options
Connecting to Data Centre
You can modify the phone connection settings on your machine, from
basic settings (dial prefix, etc.) to advanced settings such as user ID,
password, and server IP address. The Data Centre menu choices
are:
•
•
•
Uploads and Downloads
Phone Parameters
Distributor Values
CAUTION: Do not change these parameters
unless directed to do so by a representative of
the company you purchased the system from.
Uploads and Downloads
Use this feature to connect to the Data Centre for software
downloads, new updates, etc. See also Chapter 5, Adding Postage/
Connecting to Data Centre for more information on this feature.
Press Options.
Press Page Down twice.
Select "Connect-Data Centre".
Select "Uploads and Downloads". The system automatically dials
in to the centre. NOTE: Make sure the machine is connected to
either a computer running PC Meter Connect (if available) or a
phone cord that is attached to an analogue phone line (the type
your Fax machine uses).
5. After connection is made, follow the prompts (if any). The
appropriate files are downloaded and you return to the Home
screen.
1.
2.
3.
4.
SDC570G
6-13
6 • System Options
Phone Parameters
This menu option allows you to modify the phone connection settings
on your machine (dial prefix, etc.)
Selecting Tone/Pulse
Use this to tell the system whether your exchange requires tone or
pulse dialling.
NOTE: In the UK and ROI almost all exchanges are now equipped to
handle tone dialling.
1.
2.
3.
4.
5.
6.
Press Options.
Press Page Down twice.
Select "Connect-Data Centre".
Select "Phone Parameters".
Select "Tone/Pulse".
Select Tone or Pulse, whichever is appropriate. In either case
you return to the Data Centre menu.
8. Press Clear (back arrow key) to return to Options menu.
Entering the Dial Prefix
Use this if you need to dial a prefix number (like 9) to get an outside
line.
1.
2.
3.
4.
5.
6.
Press Options.
Press Page Down twice.
Select "Connect-Data Centre".
Select "Phone Parameters".
Select "Dialling Prefix".
Key in the prefix number you want (such as a "9").
NOTE: You can use the decimal point (.) to insert a pause after
the dial prefix, if required by your exchange.
7. Select "OK". You return to the Data Centre menu.
8. Press Clear (back arrow key) to return to Options menu.
6-14
SDC570G
6 • System Options
Change Postage by Phone (PbP) Number
Use this if you need to change the number for Postage by Phone
but only if you are directed to by a representative of your machine
supplier
Press Options.
Press Page Down twice.
Select "Connect-Data Centre".
Select "Phone Parameters"
Select "Change PbP Number".
A warning that you should only change this number if instructed
to displays. Press Yes/Enter to continue, or No to return to the
Data Centre menu.
7. Key in the new phone number (excluding prefix).
8. Select "OK". You return to the Data Centre menu.
9. Press Clear (back arrow key) to return to Options menu.
1.
2.
3.
4.
5.
6.
Change Modem Parameters
Use this if you need to change the modem settings used to dial into
the Data Centre but only if you are directed to by a representative of
your machine supplier.
Press Options.
Press Page Down twice.
Select "Connect-Data Centre".
Select "Phone Parameters".
Press Page Down
Select "Modem Parameters".
Key in the new modem parameters (they will contain both alphanumeric characters) as given by your machine supplier.
8. Select "Set New Value". You return to the Data Centre menu.
9. Press Clear (back arrow key) to return to Options menu.
1.
2.
3.
4.
5.
6.
7.
SDC570G
6-15
6 • System Options
Distributor Values
This option allows you to modify the phone connection parameters
that your machine uses to call to the Data Centre. A brief description
of each parameter is provided on the next page.
CAUTION: Do not change these parameters
unless directed to do so by a representative of
your machine supplier.
To access the Distributor Values:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Press Options.
Press Page Down twice.
Select "Connect-Data Centre".
Select "Distributor Values".
Select the parameter you want to modify from the list appearing
in the display. Use Page Down if needed to access your choice.
A warning message displays that reminds you that entering a
wrong value may result in errors connecting to the Data Centre.
If you want to continue, press Yes/Enter; otherwise, press No to
return to the Select to View/Edit menu.
Key in a new entry for that parameter (some entries may require
alpha-numeric characters). When finished, either select "Restore
Default" (if you made a mistake or changed your mind) or "Set
the new value" (if you are satisfied with your new entry).
If you have changed a parameter, a message confirming the new
setting displays. If you selected "Restore Default", a message
informing you that the parameter has been set to the original
Factory setting displays. In either case, select "Continue" to
return to the Select to View/Edit menu.
Press Clear (back arrow key) to return to Options menu.
6-16
SDC570G
6 • System Options
Account and User ID
This is the account number and the user ID that your system uses to
dial into the internet service provider (ISP) that allows you to connect
to the Data Centre.
Global Password
This is the password your system uses to dial into your internet
service provider.
ANI/LCZ Server IP
This is the internet address of the Automatic Number Identification
(ANI)/Least Cost Zone (LCZ) server that identifies your system
and routes your call to a zone that ensures the lowest cost for the
connection.
ANI/LCZ Server Port
The server port number identifies the port number on the ANI/LCZ
server to which your system connects on dial-up.
Primary DNS Server
This is the internet address of the primary domain name server
(DNS). The domain name server converts your system name to its IP
address.
Secondary DNS Server
This is the internet address of the secondary domain name server
(DNS).
Distributor URL
The Universal Resource Locator, URL, is the web page to which your
system connects during dial-up.
Back Up PbP URL
This is the secondary URL to which your system connects during
dial-up.
SDC570G
6-17
6 • System Options
Advanced Options
Advanced options allow you access to features that are used very
infrequently such as meter withdrawal, etc. The Advanced Feature
menu includes:
•
Meter Withdrawal (for withdrawing postage funds)
•
Maintenance Mode (refer to Chapter 7, Maintenance for
information on this option)
Run Install Mode.
•
Meter Withdrawal (Withdrawing Postage Funds)
This function is used to withdraw your machine from use.
It should only be used under direct instruction of your machine
supplier.
Run Install Mode
This function is used to reset some options such as time and scale
code.
It should only be used under direct instruction of your machine
supplier.
6-18
SDC570G
7 • Maintenance
This chapter explains how to maintain your mailing
system.
Replacing the Ink Cartridge/Printhead..................7-2
Filling the Optional Moistener................................7-6
Maintaining the Optional Moistener ......................7-7
Removing the Moistener Brush.......................7-7
Removing the Holder and Wick......................7-9
Running Print Tests.............................................7-10
Test Print.......................................................7-10
Purge............................................................ 7-11
Replacement.................................................7-12
SDC570G
7-1
7 • Maintenance
Replacing the Ink Cartridge/Printhead
IMPORTANT INFORMATION
Pitney Bowes recommends that you only use genuine replacement ink
cartridges that are available from Pitney Bowes.
If alternative catridges or refills are obtained, the ink used must be
approved by your Postal Authority.
Ink usage will vary, depending on whether you routinely print ads,
how many pieces of mail you print a day and other factors. We
recommend that you keep a spare ink cartridge on hand at all times.
The machine display tells you when the ink supply is low or
exhausted:
“Low Ink"
Replace the ink cartridge soon. You can print about another 300
impressions or leave the system running for six days without printing.
If you don’t have a replacement cartridge on hand, you should order
one now. See Chapter 9, Supplies and Options for instructions.
CAUTION: Replace the ink cartridge as soon as you
see the “Low Ink” alert.
"Ink Out”
Replace the ink cartridge immediately. The ink
supply is gone; you won't be able to print.
1. If your machine has an extended weighing
platform, remove the platform by lifting it
straight upwards. This is not necessary on
models with a small platform.
2. Open the top cover. A "Top Cover Open"
message displays.
3. Select "Replace Ink Tank" to continue
(if you don't want to change the ink
cartridge at this time, simply close the top
cover). The message "Moving ink tank to
replacement position" displays.
7-2
SDC570G
7 • Maintenance
Replacing the Ink Cartridge/Printhead (continued)
4. Flip open the ink cartridge guard.
Ink Cartridge
Guard
5. Lift up and remove old ink cartridge.
NOTE: If you are NOT changing the printhead, skip to
Step 6. If you have been directed by a representative of
your machine supplier to change the Print Head, continue
with step 5A below.
5A.Squeeze the two grey tabs on either
side of the printhead.
5B.While squeezing, lift and tilt to the
right the printhead. The printhead
should come up out of the machine.
SDC570G
7-3
7 • Maintenance
Replacing the Ink Cartridge/Printhead (continued)
5C.Remove the protective
tape from the bottom of the
printhead.
5D.Squeeze the two grey tabs on either
side of the new printhead and slightly
angle the printhead while sliding it
back into its holder.
5E.Push the printhead back into
place. You should hear a click
when it is seated correctly.
7-4
CL
IC
K!
SDC570G
7 • Maintenance
Replacing the Ink Cartridge/Printhead (continued)
6. Remove the tape from the bottom of the new ink cartridge.
7. Lower the ink cartridge into the cavity. The ridges on either side
of the cartridge will slide into the grooves.
Groove
Ridge
Ridge
8. Rotate the guard back to the closed position.
9. Close the top cover. The system
automatically recognises the
new cartridge and in a few
moments returns you to the
Home screen.
Refit the weighing platform if it
was removed previously.
SDC570G
7-5
7 • Maintenance
Filling the Moistener (if fitted)
Refer to the following procedure to refill the moistener.
1. Check the moistener tank to see how much sealing solution is
left.
Fill Here
Check Level Here
2. Add enough sealing solution or water to bring the sealant level
up to the bottom of the fill hole. We recommend sealing solution
because it helps keep your moistener clean and improves
sealing efficiency.
3. If the tank was empty, allow 30 minutes for the moistener
brush and wick to get completely wet.
CAUTION! Don't overfill the moistener tank.
7-6
SDC570G
7 • Maintenance
Maintaining the Moistener (if fitted)
If you notice incomplete or poor sealing and the moistener tank
is full, you may need to clean the moistener brush or wick. If seal
quality doesn't improve after cleaning, you can replace the moistener
brush or wick as needed. See Chapter 9, Supplies and Options for
instructions on ordering these supplies for your machine.
Removing the Moistener Brush
1. Push down on the blue release lever on the moistener.
Release
Lever
2. Pull the moistener straight out to the left.
3. Open the hinged brush holder.
4. Grasp the bristles and slide
Brush
the brush out of the hinged
brush holder, towards the front
of the moistener tank.
SDC570G
Brush Holder
7-7
7 • Maintenance
Removing the Moistener Brush (continued)
5. Clean the brush in plain water, and rinse thoroughly.
6. Position the brush as shown so its
bottom edge is under the mounting
tabs.
7. Slide the brush back towards the
rear of the moistener.
8. If you need to clean the wick and holder, continue with Removing
the Holder and Wick procedure on the next page. Otherwise,
push down on the blue release lever on the moistener.
Release
Lever
9. Slide the moistener back onto the machine. You should hear a
click as it engages.
CL
IC
7-8
K!
SDC570G
7 • Maintenance
Removing the Holder and Wick
1. Pull up and remove
the holder and wick
from the moistener as
shown.
2. Separate the wick
from its metal holder.
Clean the wick in
plain water, and rinse
thoroughly.
Holder
Wick
3. Place the wick back into the holder.
4. Reinstall the wick and holder assembly into the moistener.
5. Reinstall the moistener. Push down on the blue release lever on
the moistener.
Release
Lever
6. Slide the moistener back onto the machine. You should hear a
click as it engages.
CL
IC
SDC570G
K!
7-9
7 • Maintenance
Running Print Tests
The system has several tests that let you check print performance
and help you determine printing problems:
Test Print
The test print allows you to print a test pattern to see if the printhead
is functioning properly and has no blocked printing jets.
Always ensure that your prints are clear and complete. Poor prints
may be rejected by your Postal Authority. If you notice missing lines
in the print, perform a purge as described on the following page.
1.
2.
3.
4.
5.
6.
7.
8.
Press Options.
Press Page Down twice.
Select "Advanced Features".
Select "Maintenance mode".
Select "Printer maintenance".
Select "Test Print".
When prompted, insert an envelope through the machine.
You are asked if the test pattern is OK.
A. If yes, press Yes and you return to the PM Maintenance
menu.
Good Test Print
(No Missing Lines)
Good
test
print
no missing
lines
B.
If no,
press
No- and
the system
executes a purge. This may
take a few moments. When finished, you return to the PM Maintenance menu.
Poor Test Print
(Missing Lines)
Poor Clear
test print
(back arrow key) 4 times to return to the Home
9. Press
screen.
7-10
SDC570G
7 • Maintenance
Purge
This function allows you to purge the printheads in an effort to fix a
printing problem.
IMPORTANT: Always ensure that your prints are clear
and complete. Poor prints may be rejected by your Postal
Authority. If you notice missing lines in the print as shown
in the illustrations below, perform a printhead purge as
described below.
UK
ROI
Channel Islands
Isle of Man
The indicia above are black and white representations of the
approved Red indicia. Only Red Non-Fluorescent approved ink
should be used in the machine.
1.
2.
3.
4.
5.
6.
Press Options.
Press Page Down twice.
Select "Advanced Features".
Select "Maintenance mode".
Select "Printer maintenance".
Select "Purge".
Continued overleaf...
SDC570G
7-11
7 • Maintenance
7. You have a choice of 4 purges to use. Normally selecting
"Purge A" is sufficient to purge the system, unless directed by a
representative of your machine supplier to do otherwise.
8. The system executes a purge. This may take a few moments.
When finished, you return to the Purge screen.
9. Press Clear (back arrow key) 5 times to return to the Home
screen.
OR
Press Clear (back arrow key) to return to the Printer
Maintenance screen and perform a Test Print as described on
page 7-10 to check that the purge has worked.
Replacement (of Printhead or Cartridge)
This option steps you through the procedure to replace either the
printhead or ink tank (cartridge).
NOTE: See "Replacing the Ink Cartridge/Printhead" at the
beginning of this chapter which explains this procedure in
detail using illustrations.
1.
2.
3.
4.
5.
6.
7.
8.
Press Options.
Press Page Down twice.
Select "Advanced Features".
Select "Maintenance mode".
Select "Printer maintenance".
Select "Replacement".
You have a choice to replace the printhead or ink tank (cartridge).
Follow the steps in "Replacing the Ink Cartridge/Printhead" at the
beginning of this chapter.
7-12
SDC570G
8 • Troubleshooting
This chapter explains how to troubleshoot your
mailing system.
Getting Help..........................................................8-2
Display Messages.................................................8-2
Power Problems....................................................8-2
Printing Problems..................................................8-3
Feeding Problems.................................................8-4
Display Problems..................................................8-4
Problems Adding Postage.....................................8-5
Moistening Problems.............................................8-6
Viewing System Configuration Levels...................8-6
SDC570G
8-1
8 • Troubleshooting
Getting Help
Please read the troubleshooting information in this chapter. In many
cases, it can help you resolve the problem. You can often restore
normal operation by turning your system off and then back on.
If you still cannot resolve the problem, call your machine supplier for
help. Contact details can be found on the back cover of this guide.
IMPORTANT INFORMATION
The DM100 series has been approved for use in the Republic of Ireland
by An Post and in the UK by Royal Mail. Under the terms of your licence
you are not allowed to tamper with or modify the machine in any way.
Display Messages
From time to time your system will display an alert or error message.
An alert tells you that something needs attention; an error message
usually tells you about a system condition you can fix. In rare
instances you may have to call for service or assistance.
Power Problems (nothing displays)
1. Is power cord plugged into both mailing machine base and wall
outlet? Make sure the power cord is not connected to a switched
wall outlet with the outlet turned off.
2. Check power lamp on the machine. If it is on, power is reaching
the machine.
3. Machine may be in sleep mode. Press any key to wake it.
8-2
SDC570G
8 • Troubleshooting
Printing Problems
Machine won't print
Machine is in seal-only mode
This mode disables printing. Press Home to return to Home screen
and resume printing.
Digital meter stamp is incomplete or streaked; poor print quality
Print nozzles clogged
IMPORTANT: Always ensure that your prints are clear
and complete. Poor prints may be rejected by your Postal
Authority. If you notice missing lines in the print as shown
in the illustrations below, perform a printhead purge as
described on page 7-11 of this guide.
UK
ROI
Channel Islands
Isle of Man
The indicia above are black and white representations of the
approved Red indicia. Only Red Non-Fluorescent approved ink
should be used in the machine.
If printer maintenance fails to correct the problem, call your machine
supplier. You may have to replace the printhead.
SDC570G
8-3
8 • Troubleshooting
Feeding Problems
Clearing a stalled envelope
1. Rotate transport release lever clockwise to the "released"
position.
2. Carefully pull envelope out from right.
3. Make sure deck is clear of paper fragments.
4. Rotate transport release lever anticlockwise to the "home"
position.
To avoid stalled (jammed) envelopes
1. Make sure your envelopes meet our published specifications.
See Chapter 1, Introduction.
2. Feed envelopes correctly. See the instructions in Chapter 3,
Running Mail. Don't try to feed oversize envelopes through the
machine. Use tape strips instead.
Display Problems
Display hard to read
Display contrast needs adjustment (see page 6-3).
8-4
SDC570G
8 • Troubleshooting
Problems Adding Postage
The display shows a series of messages during the adding
postage process
Normal
The machine is designed to display the progress of the postage refill.
If the procedure fails for any reason, the display tells you why. Make
the necessary corrections.
Machine fails to connect to Postage by Phone Data Centre — no
dial tone
Machine not connected to analogue phone line
Make sure you've connected your machine to a working analogue
phone line (the same type you connect your Fax to). Also make sure
the phone line connectors are firmly seated.
Incorrect setup of System Options
One or more of the system options may be setup wrong. Go to the
system options instructions and check the following:
•
Does your phone system require you to dial a prefix number to
get an outside phone line? Make sure to include these in the
setup if needed. See Chapter 6, System Options.
SDC570G
8-5
8 • Troubleshooting
Moistening Problems (if moistener is fitted)
Envelopes don't seal
Incorrect feeding
Make sure you slide the envelope flap under the blue edge of the
feed deck. If you don't, the moistener can't wet the flap.
Low sealant level
Check the sight glass on the left side of the moistener tank. If the
sealant level is low, add sealing solution until it reaches the bottom of
the fill hole. See the instructions in Chapter 7, Maintenance.
Dry moistener brush
Try wetting the moistener brush. If the brush dries out quickly, clean
the moistener wick as explained in Chapter 7, Maintenance.
Dirty moistener brush
Remove the moistener brush. Clean it in plain water and rinse
thoroughly (see Chapter 7, Maintenance)
Worn moistener brush
Call service (also see Chapter 7, Maintenance for cleaning
instructions).
Viewing System Configuration Levels
Sometimes in an effort to fix your problem over the phone, the
representative of your machine supplier may request you to look
up the software and firmware level that is on your machine. Follow
these steps to do this:
1.
2.
3.
4.
5.
6.
Press Options.
Press Page Down twice.
Select "Advanced Features".
Select "Maintenance mode".
Select "View system info".
There are 3 screens of information available about your
machine. Press Page Down to scroll through all the screens if
needed.
7. Press Clear (back arrow key) 4 times to return to the Home
screen.
8-6
SDC570G
9 • Supplies and Options
This chapter explains how to order supplies and
accessories for your digital mailing system. It also tells
you a little about options that can help you get the most
value from your equipment
Options..................................................................9-2
Integrated Weighing Platform.........................9-2
Moistener........................................................9-2
Postal Advertisements/Inscriptions.................9-2
Departmental Accounting................................9-2
How to Order.........................................................9-2
SDC570G
9-1
9 • Supplies and Options
Options
A number of flexible options are available so you can tailor your
mailing system to meet your exact needs today, and expand it as
your business grows tomorrow. Contact your machine supplier who
will advise you about the options available on your model.
Moistener
The moistener applies sealing solution to the envelope flap. You can
seal envelopes or leave them unsealed, depending on how you feed
them. See Chapter 3, Running Mail for details.
Postal Advertisements (Ads)
Ads give your mail a professional appearance and can turn your
mailings into a powerful promotional tool. You can purchase ads if
your needs require it, up to a total of 20 ads.
Optional ads are conveniently loaded into your machine over the
telephone line via software downloads.
Departmental Accounting
The accounting feature tracks postage costs for departmental
accounts. See Chapter 11, Departmental Accounts for details.
How to Order
All supplies, accessories and options are available from your
machine supplier.
Contact details are given on the rear page of this guide and/or on a
'sticker' applied to the machine.
IMPORTANT INFORMATION
Pitney Bowes recommends that you only use genuine replacement ink
cartridges that are available from Pitney Bowes.
If alternative catridges or refills are obtained, the ink used must be
approved by your Postal Authority.
9-2
SDC570G
10 • Reports
This chapter explains how to take advantage of the
reports feature of your system.
Overview of Reports............................................10-2
Printable Reports.................................................10-2
Add Postage Report......................................10-2
Single Account Report..................................10-3
Multi-Account Summary Report....................10-3
Register (Funds) Report...............................10-4
Configuration Report.....................................10-4
Error Report..................................................10-5
Rates Summary Report................................10-5
SDC570G
10-1
10 • Reports
Overview of Reports
Your system allows you to print reports for funds usage, postage
refills, postage tracked by account, and other valuable data. You can
print these reports directly from your machine on an envelope or tape
sheet. The reports are accessed by pressing Reports.
Printable Reports on Your Machine
Printable reports include:
• Add Postage Report
• Single Account Report
• Multi-Account Summary Report
• Register (Funds) Report
• Configuration Report
• Error Report
• Rates Summary Report
Add Postage Report
This report lists the last 5 postage refills.
1.
2.
3.
4.
Press Reports.
Select "Printable report".
Select "Add Postage Report".
When prompted, insert tape sheet or envelope into machine.
The report is printed and you return back to the Printable reports
menu.
NOTE: If it is a multi-page report, you will be prompted to insert
another envelope/tape sheet.
5. Press Clear (back arrow key) to return to Report type menu or
press Home to return to the Home screen.
10-2
SDC570G
10 • Reports
Single Account Report
This report provides the postage history for a single account (if the
Departmental Accounting feature is set up on your system).
1.
2.
3.
4.
5.
Press Reports.
Select "Printable report".
Select "Single Account Rpt".
Key in an account.
When prompted, insert tape sheet or envelope into machine.
The report is printed and you return back to the Printable reports
menu.
NOTE: If it is a multi-page report, you will be prompted to insert
another envelope/tape sheet.
6. Press Clear (back arrow key) to return to Report type menu or
press Home to return to the Home screen.
Multi-Account Summary Report
This report provides the postage history for multiple accounts (if the
Departmental Accounting feature is set up on your system).
1.
2.
3.
4.
Press Reports.
Select "Printable report".
Select "Multi Acct Summary".
When prompted, insert tape sheet or envelope into machine.
The report is printed and you return back to the Printable reports
menu.
NOTE: If it is a multi-page report, you will be prompted to insert
another envelope/tape sheet.
5. Press Clear (back arrow key) to return to Report type menu or
press Home to return to the Home screen.
SDC570G
10-3
10 • Reports
Register Report (Funds Report)
This report lists the postage used, postage available, pieces
processed, and other information about your machine usage.
1.
2.
3.
4.
Press Reports.
Select "Printable report".
Select "Register Report".
When prompted, insert tape sheet or envelope into machine.
The report is printed and you return back to the Printable reports
menu.
NOTE: If it is a multi-page report, you will be prompted to insert
another envelope/tape sheet.
5. Press Clear (back arrow key) to return to Report type menu or
press Home to return to the Home screen.
Configuration Report
This report lists configuration information about your machine and
Postage by Phone® account.
1.
2.
3.
4.
Press Reports.
Select "Printable report".
Select "Configuration Rpt.".
When prompted, insert tape sheet or envelope into machine.
The report is printed and you return back to the Printable reports
menu.
NOTE: If it is a multi-page report, you will be prompted to insert
another envelope/tape sheet.
5. Press Clear (back arrow key) to return to Report type menu or
press Home to return to the Home screen.
10-4
SDC570G
10 • Reports
Error Report
This report provides a history of error codes that your machine has
encountered.
1.
2.
3.
4.
Press Reports.
Select "Printable report".
Select "Error Report".
When prompted, insert tape sheet or envelope into machine.
The report is printed and you return back to the Printable reports
menu.
NOTE: If it is a multi-page report, you will be prompted to insert
another envelope/tape sheet.
5. Press Clear (back arrow key) to return to Report type menu or
press Home to return to the Home screen.
Rates Summary Report
This report provides a history of postages rates that your machine
has loaded and the status of the rate table.
1.
2.
3.
4.
Press Reports.
Select "Printable report".
Select "Rates Summary Report".
When prompted, insert tape sheet or envelope into machine.
The report is printed and you return back to the Printable reports
menu.
NOTE: If it is a multi-page report, you will be prompted to insert
another envelope/tape sheet.
5. Press Clear (back arrow key) to return to Report type menu or
press Home to return to the Home screen.
SDC570G
10-5
10 • Reports
10-6
SDC570G
11 • Departmental Accounting
This chapter explains how to take advantage of the
optional accounting feature of the system.
Overview of the Accounting Feature................... 11-2
Turning On Accounting (if purchased)................. 11-3
Turning Off Accounting........................................ 11-3
Creating an Account............................................ 11-4
Editing an Account/Setting Up Account
Passwords.................................................... 11-5
Turning On Account Passwords.......................... 11-6
Turning Off Account Passwords.......................... 11-6
Selecting an Account........................................... 11-7
Displaying Account Totals.................................... 11-7
Clearing an Account............................................ 11-8
Clearing all Accounts........................................... 11-9
Deleting an Account.......................................... 11-10
SDC570G
11-1
11 • Departmental Accounting
Overview of the Accounting Feature
If your model has the departmental accounting feature, you can
setup your system to track postage costs incurred by individuals or
departments in your organisation (e.g., Engineering, Sales, etc.).
The number of accounts available on your system is based on the
amount purchased or supplied with your model. Your system stores the
following information for each account:
•
•
•
A name up to 12 alphanumeric characters long.
An account number.
The item total. This is the total number of pieces of mail charged
to an account since it was last cleared.
• The value total. This is the total amount of postage charged to an
account since it was last cleared.
• An account password
The maintenance of your accounts is done through options on the
Accounts menu, accessible by pressing the selection key next to
“ACCT” at the Home screen (if feature is activated).
Each Accounts menu option is discussed in this chapter.
11-2
SDC570G
11 • Departmental Accounting
Turning On Accounting (if available)
1.
2.
3.
4.
5.
At the home screen, press Options.
Press Page Down and select "Turn items ON/OFF".
Select "Accounting".
Select "Turn Accounting ON".
You return to the Home screen with “Select an Account”
displayed.
Turning Off Accounting
You can temporarily turn off the Departmental Accounting whenever
you wish.
NOTE: You will not be tracking postage by account when this feature
is turned off.
1. From Home screen, press the selection key next to “ACCT” or
“Select an Account” to display the Accounts menu.
2. Press Page Down twice and select "Turn accounting OFF".
3. You return to the Home screen with no account displayed.
SDC570G
11-3
11 • Departmental Accounting
Creating an Account
You need to create an account before you can use the departmental
accounting feature to track postage.
1. From Home screen, press the selection key next to “ACCT” or
“Select an Account” to display the Accounts menu.
2. Select "Create an Account"
3. The system will prompt for the name of this account. Key in
a name for the account. It can be up to twelve alpha/numeric
characters long. To access alpha characters, repeatedly press
the appropriate number key until the desired character displays.
For more information on entering text, see Appendix A, How to
Enter Text.
4. When finished, select "Continue". At the prompt to create
another account, either:
A. Press Yes/Enter and go back to Step 3 to create another
account OR
B. Press No to continue. You return to the Accounts menu.
5. Press Clear (back arrow key) or Home to return to the Home
screen.
11-4
SDC570G
11 • Departmental Accounting
Editing an Account/Setting Up Account Passwords
You can edit an account name and establish passwords for each
account if you wish.
1. From Home screen, press the selection key next to “ACCT” or
“Select an Account” to display the Accounts menu.
2. Press Page Down and select "Edit an Account".
3. The "Edit an Account" screen displays. Press Page Down (if lit) to
see more choices. To select an account:
A. You may either key in the first digit of the account number if
you know it and press Yes/Enter, OR
B. Use the appropriate selection key next to the display.
4. After the account is selected, you have a choice to edit the
account name or edit the account password.
Edit Account Name option
A. If you select "Edit Acct Name", the system prompts you for
the new name. Key in a new name for the account. It can be
up to twelve alpha/numeric characters long. To access alpha
characters, repeatedly press the appropriate number key
until the desired character displays.
For more information on entering text, see Appendix A, How
to Enter Text.
B. Select "OK" when done.
C. If account passwords are turned on, you are asked if you
want to change the account password also. If you select
"Yes", continue with Step B from Edit Account Password
Option below; otherwise, you return to the "Edit an Account"
screen.
Edit Account Password option
A. If you select "Edit Acct Password", the system confirms you
want to change the password. Press Yes/Enter.
B. The system prompts you for the new password. Key in the
new 4-digit password.
C. Select "Continue" when done.
D. At the confirmation password prompt, re-enter the new
password.
E. Select "Set". You return to the "Edit an Account" screen.
5. Press Clear (back arrow key) three times or Home (once) to
return to the Home screen.
SDC570G
11-5
11 • Departmental Accounting
Turning On Account Passwords
You can turn on the requirement for all operators to enter passwords
(if passwords are set up) when choosing an account.
NOTES:
• The Supervisor Password must be turned on before you can use
this feature. If it is not turned on, you will be presented with an
option to enter the Supervisor Password (also, see page 6-10).
• Turning on the account password feature forces you to select
a new account, just in case your existing account uses a
password.
1. From Home screen, press the selection key next to “ACCT” or
“Select an Account” to display the Accounts menu.
2. Press Page Down twice and select "Acct Passwords".
3. Select "Turn Passwords ON". You return back to the Accounts
menu.
4. Select "Select an account".
5. The "Select an Account" screen displays. Press Page Down to see
more choices (if lit). To select an account:
A. You may either key in the first digit of the account number if
you know it and press Yes/Enter, OR
B. Use the appropriate selection key next to the display.
6. Key in the 4-digit password for that account (if required).
7. You return to the Home screen with the name of the account
listed.
Turning Off Account Passwords
You can turn off the requirement for all operators to enter passwords
(if passwords are set up) when choosing an account.
1. From Home screen, press the selection key next to “ACCT” or
“Select an Account” to display the Accounts menu.
2. Press Page Down twice and select "Acct Passwords".
3. Select "Turn Passwords OFF". You return back to the Accounts
menu.
4. Press Clear (back arrow key) or Home to return to the Home
screen.
11-6
SDC570G
11 • Departmental Accounting
Selecting an Account
You can select an account to track postage if the optional
departmental accounting feature has been bought and turned on.
1. From Home screen, press the selection key next to “ACCT” or
“Select an Account” to display the Accounts menu.
2. Select "Select an account".
3. The "Select an Account" screen displays. Press Page Down to see
more choices (if lit). To select an account:
A. You may either key in the first digit of the account number if
you know it and press Yes/Enter, OR
B. Use the appropriate selection key next to the display.
4. If a password has been assigned to this account, you will be
prompted to enter one. Key in the 4-digit password if necessary.
5. You return to the Home screen with the name of the account
listed.
Displaying Account Totals
You can view your account totals anytime using this option.
1. From Home screen, press the selection key next to “ACCT” or
“Select an Account” to display the Accounts menu.
2. Press Page Down and select "Display acct totals".
3. The "Display an Account" screen displays. Press Page Down to
see more choices (if lit). To select an account:
A. You may either key in the first digit of the account number if
you know it and press Yes/Enter, OR
B. Use the appropriate selection key next to the display.
4. The account number, name, pieces, and value of the postage
used displays.
5. You have a choice to either clear the account, view another
account, or exit.
A. Select “Print Account Report” if you would like a print of the
Account details. At the prompt insert an envelope or tape
sheet to obtain a print.
B. Select "Clear this Account" if you want to clear account
totals. At the confirm clear prompt, press Yes/Enter.
C. Select "View another Acct" and go back to Step 3 to enter
another account to view.
D. Select "Done" if you are finished.
6. You return back to the Accounts menu. Press Clear (back arrow
key) or Home to return to the Home screen.
SDC570G
11-7
11 • Departmental Accounting
Clearing an Account
You can clear the postage totals on an account when necessary.
CAUTION: Make sure your really want to clear an
account. Once you do, the account information is
gone forever.
1. From Home screen, press the selection key next to “ACCT” or
“Select an Account” to display the Accounts menu.
2. Press Page Down and select "Clear an account".
3. The "Clear an Account" screen displays. Press Page Down to see
more choices (if lit). To select an account:
A. You may either key in the first digit of the account number if
you know it and press Yes/Enter, OR
B. Use the appropriate selection key next to the display.
4. At the confirm clear prompt, press Yes/Enter (or No if you
change your mind). The account is cleared and you return back
to the Accounts menu.
5. Press Clear (back arrow key) or Home to return to the Home
screen.
11-8
SDC570G
11 • Departmental Accounting
Clearing All Accounts
You can clear the postage totals on all accounts (for example, at the
beginning of a new fiscal year) with this option.
CAUTION: Make sure your really want to clear
all your accounts. Once you do, the account
information is gone forever.
1. From Home screen, press the selection key next to “ACCT” or
“Select an Account” to display the Accounts menu.
2. Press Page Down twice and select "Clear all accounts".
3. At the confirm clear prompt, select “Clear ALL Accts” (or Cancel
if you change your mind). All the accounts are cleared and
you return back to the Accounts menu.
4. Press Clear (back arrow key) or Home to return to the Home
screen.
SDC570G
11-9
11 • Departmental Accounting
Deleting an Account
You can delete an account and remove it and its contents from the
system.
CAUTION: Make sure your really want to delete
an account. Once you do, the account information
is gone forever.
1. From Home screen, press the selection key next to “ACCT” or
“Select an Account” to display the Accounts menu.
2. Select "Delete an account".
3. The "Delete an Account" screen displays. Press Page Down to see
more choices (if lit). To select an account:
A. You may either key in the first digit of the account number if
you know it and press Yes/Enter, OR
B. Use the appropriate selection key next to the display.
4. At the confirmation prompt to delete the account selected, press
Yes/Enter to delete (or No if you change your mind).
5. In either case, you return to the Accounts menu screen. Press
Clear (back arrow key) or Home to return to the Home screen.
11-10
SDC570G
Appendix A • How to Enter Text
When is Text Entry Used?
Text is entered for these functions:
•
•
•
•
•
International mail (selecting a country)
Entering Postal Codes
Naming a Custom Preset
Naming an Account (with optional Departmental Accounting)
Naming a Text Ad (future release)
How is Text Entry Done?
Text entry is done via the numeric keypad in a fashion similar to
current mobile phone text entry. Each key, 2 to 9, has three or four
letters displayed above it.
There is no dedicated key to switch between alpha and numeric
mode. On those screens (and only those screens) where either an
alpha or numeric character may be entered (e.g. preset names,
postal codes, account names), press a numeric key to cycle through
the 4 possibilities for that key. For example, pressing the “2” numeric
key cycles through "2" - "A" - "B" - "C". Extended character sets are
provided for foreign markets on a country-by-country basis. In those
cases, a numeric key may need to be pressed several times to cycle
through the complete character set associated with a key.
Postal Codes
In postal codes, all alpha characters are uppercase. For postal codes
that follow a fixed format of alpha and numeric characters, only the
appropriate alpha or numeric in each specific position is allowed.
Custom Preset Names, Account Names, Text Ads
For Preset names, Account names, and Text Ads, the first letter of
the first word automatically defaults to uppercase.
If you wish to enter two consecutive alpha characters that are located
on the same numeric key (such as “DE”), you must wait for the cursor
to automatically move right to the second character’s position before
entering the second character. There is about a one second delay
following an alpha entry before the cursor moves one position to the
right.
SDC570G
A-1
Appendix A • How to Enter Text
Special Characters
Special characters are accessed by repeatedly pressing the “1” key.
Special characters include:
Symbol
,
Name
&
Comma
Ampersand
*
Asterisk
.
Period
:
Colon
£, €, etc.
Currency symbol*
-
Minus sign (dash)
?
Question mark
/
Forward slash
\
Backward slash
(
Open parenthesis
)
Close parenthesis
!
Exclamation point
@
“at” sign
+
Plus sign
#
Hash mark
NOTE: * Currency symbol varies by country.
The 0 (zero) key on the keypad functions as the space key.
The decimal point key also functions as the Shift key. In the alpha
character entry mode (any screen that accepts alpha characters),
this key toggles between “all uppercase letters” and “all lowercase
letters.” An indication of the current mode is presented at the lower
right corner of the display. The indication is ABC to indicate the
uppercase mode, or abc to indicate the lowercase mode.
A-2
SDC570G
Glossary
Account—A department (e.g., “Human Resources”) to which
postage is charged. Your machine may allow you to set up and
choose a number of different accounts. You can assign a unique
name to each. The machine stores the total postage used and the
number of mail pieces processed for each account.
The accounting feature is optional and the total number of accounts
available on your machine depends on the option purchased.
Advertisement (Ad)—An advertising message that appears next
to the machine's digital meter stamp. You can choose from a range
of standard and custom ads. See Chapter 9, Supplies/Options for
ordering.
Ascending Register (Used)—The total amount of postage used
since the machine was placed in service.
Batch Register—A part of the machine’s memory that stores the
total postage spent and the number of pieces of mail processed.
Your machine stores this information in memory for each account.
You can clear the contents of the batch register if you want.
Default—A value or setting the machine automatically uses unless
you change it. As delivered, your machine has factory-set defaults or
“normal” settings. You may change these if you wish.
Descending Register (Available/Unused)—The postage funds
available for use.
Digital Meter Stamp—The imprint produced by the machine.
This may include:
•
•
•
•
•
•
•
The postage amount.
An Advertisement. This is an optional part of the machine stamp
that lets you convey your own special message to the mail recipient.
A Text Message. User defined text that prints alongside the Ad.
(Only available on certain models).
The Date.
The machine’s Serial Number.
Postal Code.
Information for Postal Authority use.
SDC570G
G-1
Glossary
Home Screen—The machine display that shows your current
selections. It indicates that you're ready to print postage.
Inspection—The process of examining the postage usage through
the machine to assure accurate postal funds accounting. Your
machine is subject to remote inspection whenever you add postage
to it. To do an inspection, simply add postage or connect to the Data
Centre as explained in Chapter 5, Adding Postage/Connecting to
Data Centre.
IntelliLink—A technology that allows you to download machine
features, and postal rate and system software updates via a digital
link. Future IntelliLink features will also provides online access to
manage your account, purchase supplies and take advantage of a
range of professional services.
Lock Code—A four-digit code that serves as a user password. It
prevents unauthorised machine use.
Modem—The part of the machine that dials into the Data Centre and
transfers information over the phone line.
Postage by Phone®—A service that allows you to buy postage
and check account status over the phone. It also permits convenient
postal inspection by phone.
Presets—A custom machine setting you can call up instantly at the
push of a button. You can assign each preset a number of values,
depending on the postage mode you're in, how your machine is set
up and what options are installed. A preset will always have a name
and postage amount, and could also have an account, ad, class of
service, operating mode and other values assigned to it.
Serial Number—The serial number found on the rear of the
machine.
Sleep Mode—An energy-saving feature of your machine that clears
the display after a certain period of idle time. Pressing any key wakes
up the display.
Tape Sheets—A sheet of self-adhering paper which you print
postage on and apply to a piece of mail or package that is too big to
be processed through the machine.
G-2
SDC570G
Elizabeth Way,
Harlow, Essex, CM19 5BD, UK
www.pitneybowes.co.uk
PB Form SDC570G (10-09)
© Pitney Bowes Limited, 2009
We have made every reasonable effort to assure the accuracy and usefulness of this
guide, however we cannot assume responsibility for errors or omissions or liability for
the misuse or misapplication of our products.
*SDC570G*