Vertical SBX IP 320 User guide

SBX IP 320

Phone User Guide

SBX IP 320 Phone User Guide

1 2

:

Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice.

© 2008 by Vertical Communications, Inc. All rights reserved.

This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.

LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY

Vertical Communications, Inc. makes no representation or warranties with respect to the accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any other commercial damage, including but not limited to, special, incidental, or consequential.

TRADEMARKS

Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective holders.

RESTRICTED RIGHTS LEGEND

Use, duplication, or disclosure of the technical data contained in this document by the Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the

Rights in Technical Data and Computer Software clause at DFARS 52.227-7013 and/or in similar or successor clauses in the FAR, or in the DOD or NASA FAR Supplement. Unpublished rights reserved under the Copyright Laws of the United

States. Contractor/manufacturer is Vertical Communications, Inc., 10 Canal Park,

Suite 602, Cambridge, MA 02141-2249.


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R E V I S I O N H I S T O R Y

Release Date

2.0

1.0

07-08

01-08

Documentation Changes

A "911 Feature" is added.

A "Reply to Message" feature is added.

A "Message Forward Enhancement" feature is added.

A "Park and Page" feature is added.

A "Mailbox Buttons" feature is added.

A new section is added to clarify "Message Wait

Indicator Lamps".

Entire book has been re-organized and re-formatted.

Initial Release

NOTE: that this document contains information on

ISDN, DCOB, and SMS. These features are currently not supported.

Information pertaining to DID pertains only to SIP

Trunking.

Page No.

1-5

2-63

2-63

2-53

2-64

2-10

all

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THIS PAGE INTENTIONALLY LEFT BLANK.

Contents

Chapter 1

Introduction

How To Use This Guide - - - - - - - - - - - - - - - 1-2

SBX Phone Features- - - - - - - - - - - - - - - - - - - - - 1-2

Specific Phone Model Information and Features - 1-2

Getting Help - - - - - - - - - - - - - - - - - - - - - - - 1-3

Your System Administrator- - - - - - - - - - - - - - - - - 1-3

Vertical Technical Support - - - - - - - - - - - - - - - - - 1-3

Connecting Your Phone - - - - - - - - - - - - - - - 1-4

Connecting a Digital Phone - - - - - - - - - - - - - - - - 1-4

Connecting Your Single Line (SLT) Phone- - - - - - 1-4

911 Feature - - - - - - - - - - - - - - - - - - - - - - - 1-5

Chapter 2

Using the 24-Button Digital Phone

Using the Basics - - - - - - - - - - - - - - - - - - - - 2-2

What’s on the 24-Button Digital Phone - - - - - - - - 2-2

Using the Display - - - - - - - - - - - - - - - - - - - - - - - 2-4

Station Programming Menu Overview - - - - - - - - - 2-9

Message Wait and Callback Indicator Lights - - - 2-10

Fixed, Pre-programmed, & Flex Buttons - - - - - - 2-11

Making and Answering Calls - - - - - - - - - - - - - - 2-12

Using the Hold Feature - - - - - - - - - - - - - - - - - - 2-17

Transferring Calls - - - - - - - - - - - - - - - - - - - - - - 2-18

Customizing Your Phone - - - - - - - - - - - - - 2-19

Station Name Programming - - - - - - - - - - - - - - - 2-19

Setting Your Password - - - - - - - - - - - - - - - - - - 2-21

Recording Your Station Name (Voice Title) - - - - 2-23

Recording Your Station Greeting - - - - - - - - - - - 2-23

Setting Ring Types - - - - - - - - - - - - - - - - - - - - - 2-24

Setting the HTP Mode - - - - - - - - - - - - - - - - - - - 2-25

Using Pre-Selected Display Messages - - - - - - - 2-26

Programming Flex Buttons- - - - - - - - - - - - - - - - 2-30

(continued on next page)


TOC ii

Contents

Using Phone Features and Functions - - - - 2-31

Alarm (Wake Up Program) - - - - - - - - - - - - - - - - 2-31

Automatic Called Number Redial - - - - - - - - - - - 2-33

Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-34

Callback - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-37

Camp-On - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-38

Conference- - - - - - - - - - - - - - - - - - - - - - - - - - - 2-39

Do Not Disturb (DND) - - - - - - - - - - - - - - - - - - - 2-40

Flash - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-40

Forward Calls - - - - - - - - - - - - - - - - - - - - - - - - - 2-41

HotDesk - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-45

Leave a Message (MSG) - - - - - - - - - - - - - - - - - 2-47

Monitor and/or Join a Conversation (Barge-In) - - 2-47

Mute - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-48

Paging - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-49

Parking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-52

Park and Page - - - - - - - - - - - - - - - - - - - - - - - - 2-53

Phone Book/Dial by Name - - - - - - - - - - - - - - - - 2-54

PickUp - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-55

Redial (Last Number) - - - - - - - - - - - - - - - - - - - 2-55

Speed Dialing - - - - - - - - - - - - - - - - - - - - - - - - - 2-56

Two-Way Recording (optional) - - - - - - - - - - - - - 2-59

User Programming - - - - - - - - - - - - - - - - - - - - - 2-60

Voice Over - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-61

Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-62


TOC iii

Contents

Chapter 3


Using the Basics - - - - - - - - - - - - - - - - - - - - 3-2

What’s on the 8-Button Digital Phone - - - - - - - - - 3-2

Using the Display - - - - - - - - - - - - - - - - - - - - - - - 3-4

Message Waiting and Call Back Indicator Lights - 3-4

Fixed, Pre-programmed, & Flex Buttons - - - - - - - 3-5

Making and Answering Calls - - - - - - - - - - - - - - - 3-6

Using the Speaker- - - - - - - - - - - - - - - - - - - - - - - 3-7

Using the Hold Feature - - - - - - - - - - - - - - - - - - - 3-7

Transferring Calls - - - - - - - - - - - - - - - - - - - - - - - 3-7

Customizing Your Phone - - - - - - - - - - - - - - 3-8

Setting/Changing Your Station Password - - - - - - 3-8

Recording Your Station Name (Voice Title) - - - - - 3-8

Record Your Station Greeting- - - - - - - - - - - - - - - 3-9

Using Phone Features and Functions - - - - 3-10

Call Wait (Camp-On) - - - - - - - - - - - - - - - - - - - - 3-10

Flexible Button Programming - - - - - - - - - - - - - - 3-10

Mailbox Buttons - - - - - - - - - - - - - - - - - - - - - - - 3-10

PickUp - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-11


Speed Dial Numbers - - - - - - - - - - - - - - - - - - - - 3-12

User Programming - - - - - - - - - - - - - - - - - - - - - 3-13

Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-14


TOC iv

Contents

Chapter 4

Using a Single Line Telephone (SLT)

Using the Basics - - - - - - - - - - - - - - - - - - - - 4-2

Making and Answering Calls - - - - - - - - - - - - - - - 4-2

Using Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-3

Transferring Calls - - - - - - - - - - - - - - - - - - - - - - - 4-3

Message Waiting - - - - - - - - - - - - - - - - - - - - - - - 4-4

Customizing Your Phone - - - - - - - - - - - - - - 4-4

Programming Your Station Name - - - - - - - - - - - - 4-4

Recording Voice Announcements - - - - - - - - - - - - 4-4

Setting Pre-selected Messages - - - - - - - - - - - - - 4-7

Using Features and Functions - - - - - - - - - - 4-8

Account Codes - - - - - - - - - - - - - - - - - - - - - - - - - 4-8

Authorization Codes - - - - - - - - - - - - - - - - - - - - - 4-8

Call Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9

Camp-On - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9

Conference- - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9

Do Not Disturb (DND) - - - - - - - - - - - - - - - - - - - 4-10

Forward - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-10

Parking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-13

PickUp - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-14

Off-hook Alarm - - - - - - - - - - - - - - - - - - - - - - - - 4-14

Paging - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-15

Queuing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-16


Returning Call to Host System - - - - - - - - - - - - - 4-17

Shuttle Calls - - - - - - - - - - - - - - - - - - - - - - - - - - 4-17

Station Speed Dial Numbers - - - - - - - - - - - - - - 4-18

Universal Night Answer - - - - - - - - - - - - - - - - - - 4-18

Voice Mail - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-19


TOC v

Contents

Appendix A

User Programming Map

Using the Map - - - - - - - - - - - - - - - - - - - - -A-1

Map - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2

Index

Phone Features

8-Button Digital Phones - - - - - - - - - - - - - IND-1

24-Button Digital Phones - - - - - - - - - - - - IND-2

Single Line Telephone (SLT) - - - - - - - - - IND-3



Chapter 1

Introduction

Thank you for purchasing a Vertical Communications phone. All SBX phones are multifunctional and specifically designed for use with the Vertical SBX system.

This chapter provides you with information that applies to all phone models, and includes:

• How to Use this Guide - see page 1-2

• Getting Help - see page 1-3

• Connecting Your Phone - page 1-4

• 911 Feature - page 1-5


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Chapter 1: Introduction

How To Use This Guide

How To Use This Guide

This guide provides a comprehensive description of each type of phone and its functionality. Depending upon the type of phone you have (digital or single line/SLT), you will need to review the basic information in the chapters

designated for your phone type (see “Specific Phone Model Information and

Features” on page 1-2).

SBX Phone Features

It is a good idea to review the information in specific to your SBX phone to familiarize yourself with the basic operation, features, and function.

Note: You may see features available on your phone display that are not detailed in this document. This is because those features are available to System Administrators only and only detailed in the SBX

Features and Operations document.

In addition, it is recommended that if you find a feature on the phone display that is not described in this document, that you do NOT attempt to access the feature, but instead, contact your System Administrator for more information.

Specific Phone Model Information and Features

While general information for SBX phones can be found in Chapters 1 and 2 of this guide, information regarding each type of phone and phone model are covered in chapters 4 through 6.

If You are Using a Digital Phone

For specific details about using your digital phone, see the chapter as noted below:

• For the 24-Button Digital Phone, see chapter 2.

• For the 8-Button Digital Phone, see chapter 3.

If You are Using a Single Line Phone

For specific details about using an SBX SLT Phone, see chapter 4.

Feature Index

You can also use the Feature Index at the back of this document to find page locations for each feature available on your phone type.


Getting Help 1 3


Getting Help

If you need information that is not included in this guide, you can get help from either of the following sources:

Your System Administrator

Your first line of support is your System Administrator. This person should be able to provide you with any additional information you may need regarding your phone. For example, the System Administrator can provide you with a list of any pre-programmed buttons depending upon the type of phone you are using.

Vertical Technical Support

If you System Administrator is unavailable, or you have questions that he/she cannot answer your questions, you can contact Vertical Technical Support at 1-888-422-2305, Option 4.


1 4


Connecting Your Phone

Connecting Your Phone

Connecting a Digital Phone

The diagram and information below apply to both the Twenty-four and Eight

Button Digital Phones.

A - Connect the telephone cord (curly cord) to the handset and the other end to the handset jack at the bottom of the telephone.

B - Connect the line cable to the port at the bottom of telephone and the other end to the wall socket.

C - Connect the Headphone to the headphone jack.

Connecting Your Single Line (SLT) Phone

The connection process for an SLT phone may vary from model to model. You can use the above information as a general guideline. However, if you have any problem or questions getting the connections made properly, contact your

System Administrator or refer the manufacturer’s user guide provided with your phone


911 Feature 1 5


911 Feature

If your System Administrator has pre-programmed it, your phone may have a

Flex button designated specifically for 911 calls. If you use this button to place a call to 911 when all lines are busy, an active call is dropped, so that the 911 call can be placed.

IMPORTANT: Contact your System Administrator for details about using this button as it is possible that it has been set up so that you don’t have to use an access code, such as 9, before dialing 911.

To Dial 911

1. Press the designated Flex Button.

If an access code is required as per your System Administrator:

2. Dial 9, then 911 (if the access code is required).

OR

If an access code is NOT required as per your System Administrator:

Dial 911 to place the call.

- If all trunks are busy, the system will drop an in-progress trunk, pause for less than two seconds, then place the 911 call.

Note: Any station user or Attendant who programs a flexible button for 911

ALERT will be alerted of internal stations placing 911 calls. The system can store the sixteen most recent 911 calls.

Calling information includes the time/date of the call, as well as the station number from which the call was placed.



Chapter 2


This chapter describes the specific features of the SBX 24-Button Digital phones. Included in this chapter:

• Using the Basics - see page 2-2

• Customizing Your Phone - see page 2-19

• Using Features and Functions - see page 2-31


2 2

Chapter 2: Using the 24-Button Digital Phone

Using the Basics

Using the Basics

This section will provide you with basic information including the following:

• What’s on the 24-Button Digital Phone - see below

• Using the Display - see page 2-4

• Making and Answering Outside Calls - page 2-12

• Using the Hold Feature - see page 2-17

• Transferring Calls - see page 2-18

What’s on the 24-Button Digital Phone

3

2

4

5

6

7

1

14 13

12

11

10

9

8


Using the Basics 2 3


Phone Buttons and Features

Feature

1 Headphone Jack

2 Handset

3 Speaker

4 LCD Display

5 Soft Buttons (3)

6 Ring LED

7 Pre-Programmed/

Flexible Buttons (24)

8 Microphone (MIC)

9 SPEED Button

DND Button

TRANS/PGM Button

CALL BACK Button

10 Nav Button

11 VOLUME Button

12 HOLD/SAVE Button

13 Dialpad

14 SPEAKER Button

Used to...

speak to a caller when using a headset instead of holding the handset.

answer/make internal or external calls.

hear the other party during a call without using the handset or headset (hands-free mode).

display phone status information, dialing directories, and test message information.

work in conjunction with fixed and flexible features options that appear on the display.

indicate when the phone is ringing.

access external line calls, pre-assigned features, or user defined feature code assignments.

used to speak to a caller when in speaker mode.

access speed dialing, saved number redial, and last number redial. Button is also used to access flexible button programming.

activate a “do not ring this phone” mode. When DND is active, this button is red.

Note: When you make a Forward call setting (other than forwarding to voice mail), this light will

Flash. You can press it to easily cancel those

Forward settings.

set up a conference call or transfer a call.

initiate a call back request for another busy station. navigate through (and make selections on) the display/menus.

decrease (-) or increase (+) the volume level of the speaker or handset while on a call.

put a call on hold or save the current User

Programming setting.

dial phone numbers and make entries on the display.

toggle between speaker (or headset) mode and handset mode. You can also use this button to exit any menu screen.

Note: The button is red when speakerphone is active.


2 4


Using the Basics

Using the Display

The display provides you with basic information about the current status of your phone (idle, busy, call forwarding). You can also use the display to make some basic programming changes to your station, as well as to make selections for various features. The following display components are described below:

• LCD - see below

• Soft Buttons - see page 2-5

• Nav Button - see page 2-8

Basic information that appears on your display when it is idle is shown below:

Current month, day, and year Current system time

Station Number or Name

(See page 2-19.)

Current H/T/P Mode setting

(see page 2-25)

STATION 100 ( T )

DEC 03 08

PICKUP CONF

02:04 pm

REDIAL-->

Options displayed when phone is idle:

PICKUP - see page 2-54

CONF - see page 2-39

REDIAL - see page 2-55

Soft buttons used to scroll and make selections on the display (see below).

NOTE: The Nav Button can also be used to scroll and make selections on the display (see

page 2-8).




Soft Buttons

The three Soft Buttons are located under the LCD. The function of each button changes, according to call status and progress.

Example: You call a busy extension, the busy status will appear on the display along with the options available - “

MESSAGE WAIT

”,

“

CAMP-ON

” and “

FLASH

”.

BUSY : STA 100

[CALLBK] CAMP(*) OHO(#)

MSG CAMP-ON FLASH

Press the button that corresponds to the function you want to use.

List of Soft Buttons

Below is a list of soft buttons that may appear at various times when you are using the phone.

SOFT

BUTTON

ADD

BACK

CALLBK

APPEARS...

when are listening to a voice mail message.

on various screens.

USED...

to add a comment to a message before forwarding it to another station.

to return to the previous screen

(menu).

to automatically call back an extension that is busy or to alert you when an outside line is available.

CAMP-ON when you get a busy signal when you have dialed another station or attempted to access an outside line.

OR when you are listening to a voice mail message from another station.

when you get a busy signal when you have dialed another station within the system.

to call back the station that left the voice mail message.

to automatically call back an extension that is busy (like Callback).



2 6


SOFT

BUTTON

CONF

DEL ALL

DEL CUR

DELETE

D-TONE

DROP

ERASE

FLASH

FWD

JOIN

MONITOR

MSG

MUTE

NEXT

Using the Basics

APPEARS...

when the phone is idle or when you dial or answer a call.

in the Call Log.

in the Call Log.

when you are listening to a voice mail message.

in some of the Forwarding settings.

in the Monitor/Join feature.

USED...

to initiate conference calls between yourself and 2 or more participants.

to delete all items in the log.

to delete the current item.

to delete the current message.

if you need to have these to dial the number (for example to add a dial tone to a number to which you are forwarding calls).

to end a call in which you are monitoring or have joined another extension’s conversation.

to erase the current entry.

in the pre-programmed messages and station speed dial screens.

any time you are off-hook and/or make an error when dialing.

when off-hook to stop the current action and return the dial tone

OR in some of the Forwarding settings.

when the phone is idle in the Monitor/Join feature.

in the Monitor/Join feature.

when you dial a busy extension.

when you are on a call.

on various option screens.

OR if you need to have these to dial the number (for example to add a flash to a number to which you are forwarding calls).

to access the Forward call settings.

to a join the conversation that you are monitoring.

listen in on a conversation between another extension and a caller without the participants knowing you are listening.

allows you to leave your station number or message at a busy extension.

to prevent the caller at the distant end from hearing anything through your microphone or handset during a call.

to go scroll (right) to the next available setting and/or option





SOFT

BUTTON

OK

PAUSE

PICKUP

RECORD

REDIAL

REPEAT

REWIND

SELECT

SEND

TRANS

APPEARS...

on various option screens.

USED...

to accept the currently displayed option or setting.

in some of the Forwarding settings.

when your phone is off-hook.

to pick up a call that is ringing at one of the stations within your PickUp

Group.

in the Call Record screen.

if you need to have these to dial the number (for example to add a pause to a number to which you are forwarding calls).

to begin recording the current conversation.

Warning: In many localities, it is illegal to record a phone call without first notifying the person or persons being recorded. Contact your System

Administrator for information about call recording guidelines.

when your phone off hook.

when you are listening to voice mail messages.

when you are listening to voice mail messages.

in the call log.

Redial the last dialed number.

to replay the current message from the very beginning.

to rewind the current messages by a few seconds each time you press it.

to select the currently displayed option.

to dial a selected name or number.

when you are using the

PhoneBook feature.

OR during a Meet-Me page.

when you are on a call.

OR when responding to a Meet-Me page.

to transfer the current call to another station.



2 8


Using the Basics

Nav Button

This button on the twenty-four button phone allows you to select or scroll through multiple items or options on the display.

Access Programming Options

Use center "OK" button instead of the "OK" soft button, and sometimes the

HOLD/SAVE button.

Go to previous item

(indicated by left arrow: <- - ; see image below)

Go to previous item

(indicated by right arrow: - ->; see image below)

Access PhoneBook Options

Multiple items often are indicated by an arrow (left or right) as shown on the examples below.

STATION 100 ( T )

APR 01 XX

FWD

05:34 pm

CONF REDIAL--> Go to next item

Return to previous item

STATION 100 ( T )

APR 01 XX 05:34 pm

<--ICM FLASH

Press the navigation key to display subsequent information

(as shown above).




Station Programming Menu Overview

The following shows the menus available for programming features on the

24-Button phone. These menus are shown throughout this chapter when describing the procedures to program specific features and function.

1. Use on the Nav button to scroll through the options.

2. Use the

OK

soft button to make selections.

1. BASIC PROGRAM

2. ADVANCED PROGRAM

OK

3. SPEED PROGRAM

4. MOBIL EXTENSION PGM

OK

5. CONFERENCE ROOM PGM

6. HOTDESK PGM

OK


2 10


Using the Basics

Message Wait and Callback Indicator Lights

The Message Wait light lets you know that a voice mail message is has been left in your mailbox. The Callback light indicates whether or not a Callback

request has been placed on your phone (see page 2-37). The following

diagram shows the location of the Message Wait and Callback lights, and is followed by a description of each of the lights and how they are used.

Also see “Voice Mail” on page 2-62.

Messages

• A new message for the VMIB or external voice mail is defined as a message in the mailbox which has not yet been played to the subscriber.

• A saved message is defined as a message in the mailbox which has been played to the subscriber, but has not been deleted or moved.

• A station message wait request is defined as the MWI request left by another intercom station without a voice message, by pressing the Call

Back button when ringing a busy or unanswered station.




Fixed, Pre-programmed, & Flex Buttons

The phone described in this guide has both Fixed, Pre-programmed

(sometimes also known as Feature), and Flex buttons. These buttons are used to access and perform various tasks and functions. Some may be used in conjunction with other buttons.

• Fixed buttons are those that are permanently labeled on the phone hardware. Such buttons might include

SPEAKER, TRANS, HOLD, VOLUME, etc.

• Pre-programmed buttons are those buttons that are pre-programmed by your System Administrator. Their names/functions will be on a more temporary-type template that can be replaced if/when the buttons are reprogrammed, etc.

• Flex buttons are also known as "User Programmable" buttons (see

“Programming Flex Buttons” on page 2-30). In addition, Flex buttons that

are programmed to access the dial tone, are also known as "line buttons".


2 12


Using the Basics

Making and Answering Calls

• Internal calls are also known as Intercom calls. These are calls that originate or that you make to another station within your phone system.

• External calls are those that originate from or that you make to a source outside your company’s phone system (for example, customers, vendors, etc.).

Making Calls

Dial an Internal Call

1. Lift the handset.

OR

Press

SPEAKER*.

OR

Begin dialing from the dialpad.

2. Dial the station number.

Dial an External Call

The following procedure provides the steps to manually dial a call. However,

you can also use this method using a speed dial number (see “Speed Dialing” on page 2-56 for details).


OR

Press

SPEAKER*.

OR

Go to Step 2 below.

2. Dial the access code to get to an outside line.

NOTE: Outside line (CO) access codes "9" or "88XX". Contact your

System Administrator if you are unsure about what your company access code is.

3. Dial the phone number.

* For details about using the speaker, (see next page). For information about using a headset on

your phone, see page 2-15





Answering Calls

Aside from using the handset or speakerphone (when available), the operation of the digital phones is quite basic.

Answer an Internal (Intercom) Call

Lift the handset.

OR

Press

SPEAKER*.

Answering an External Call

1. Lift the handset or press

SPEAKER*.

2. Press the flashing green line (Flex) button.

Using the Speaker

By default, your phone is set to Speaker mode. However, you may have access to changing your phone to the Headset mode. Before you use the speaker to make or answer calls, be sure that it is in the Speaker mode (see

page 2-15).

Make a Call

1. Press the line or

SPEAKER.

2. Follow the usual process for making calls shown above.

Answer a Call

When the phone is ringing:


SPEAKER.

End a Call

Press

SPEAKER to drop the active call.

* For details about using the speaker, (see below).

For information about using a headset on your

phone, see page 2-15



2 14


Using the Basics

Switch between Handset and Speaker

To switch from Handset to Speaker Mode

While on a call:


SPEAKER.

2. Place the handset on hook to transition the call from the handset to the speaker mode.

NOTE: If you press line or Speaker and you don’t hear the caller (when answering a call) or a dial tone (when making a call), check to make sure that the Headset Mode is not on (see "Using the

Headset" below).

To Switch from Speaker Mode to Handset

While on a call:

Pick up the handset to remove the call from speaker mode, and continue the conversation.

Adjust Speaker Volume

You can easily adjust the volume of the speaker during a call.

While on a call:

Use the

VOLUME down (-) and up (+) to adjust the volume of the caller’s voice.

Hint: This also works for adjusting the volume of the handset.





Using the Headset (vs. Speaker) Mode

Set the Headset Mode

If you want to use a headset instead of the speaker for handsfree conversations, you will need to switch to the headset mode. In addition, when you want to again use the speaker instead of the headset, you need to change the phone back to speaker mode. You cannot use both the headset and speaker phone at the same time.

1. Use on the Nav Button to access the Programming

Menu.

1. BASIC PROGRAM

2. ADVANCED PROGRAM

OK

2. Use on the Nav Button to scroll to the

ADVANCED

PROGRAM option.

3. Press the select the

OK

soft button to

ADVANCED PROGRAM

option.


When you see the SPK/HEADSET PROGRAM option:

5. Press the

OK

soft button to select the option.

3. STATION COS PROGRAM

4. SPK/HEADSET PROGRAM

BACK OK

6. Press the

NEXT

soft button to toggle between the

SPEAKER and

HEADSET MODE s.

SPEAKER MODE

SELECT BY NEXT

BACK NEXT OK

7. Press the

OK

soft button to save the setting.

HEADSET MODE

SELECT BY [NEXT ]

BACK NEXT OK



2 16


Using the Basics

Using the Headset

Once you set the headset mode, you can toggle between the handset and the headset in the same way you toggle between the handset and speaker (see

“Switch between Handset and Speaker” on page 2-14).

Press

SPEAKER to toggle between using the handset and the headset.

Adjusting the Volume on the Headset

While on a call:

Use the

VOLUME down (-) and up (+) to adjust the volume of the caller’s voice.

Using a Headset with a 2.5 mm Headset Jack (Ear/Mic)

If you are using a special headset that has a 2.5mm headset jack, (that is

Ear/Mic units) a special setting in addition to the basic Headset Mode setting is required.

Note: Contact your System Administrator to find out if the headset you are using requires this additional setting.

Follow the steps 1 through 6 for Setting the Headset Mode.


Menu.


ADVANCED

PROGRAM

option.


OK

soft button to

ADVANCED

PROGRAM

option.

1. BASIC PROGRAM


OK


When you see the EAR/MIC PROGRAM option:

11. Press the

OK


5. EAR/MIC PROGRAM

BACK OK





12. Press the

NEXT

soft button to toggle between the

EAR/MIC

OFF

and

ON

.

EAR/MIC HEADSET

> OFF

BACK NEXT OK

13. Press the

OK


EAR/MIC HEADSET

> ON

BACK NEXT OK

Using a Headset with a 2.5mm Jack (Ear/Mic)

See “Using a Headset with a 2.5mm Jack (Ear/Mic)” on page 2-17.

Adjusting the Volume on the Ear/Mic

See “Adjusting the Volume on the Headset” on page 2-16.

Using the Hold Feature

To Put a Call On Hold

Press

HOLD/SAVE to place the current call on hold.

To Retrieve a Call on Hold

Press the flashing red line (Flex) button.

NOTE: Calls left on hold for a preset period of time will ringback to the last extension that placed the call on hold. contact your System

Administrator for more information about the ringback time.


2 18


Using the Basics

Transferring Calls

You can perform both screened and unscreened transfers, as well as direct transfer to a voice mailbox:

• Screened Transfers: Allows you to announce a call to the destination station before completing the transfer.

• Unscreened Transfer: Allows you to complete a transfer without announcing the party to the destination station.

Transfer a Call from Your Station to another Station

While on a call:

1. Press the

TRANS

soft button or

TRANS/PGM to put the current call on hold.

2. Dial the destination target

(station or hunt group) to which you want to transfer the call.

19415552222

LINE 08

TRANS

00:00:03

CONF MUTE-->

To Make a Screened Transfer

3. Wait for the destination target to answer.

4. Announce to the destination target who is calling, then hang up to complete the transfer.

NOTE: If the destination station/hunt group is busy or the user does not want to accept the call, press the

TRANS

soft button or

TRANS/PGM to reconnect to the caller.

OR

To Make an Unscreened Transfer

5. Wait for the destination target to ring, then hang up before it is answered to complete the transfer.

NOTE: If the destination station/hunt group is busy, press the

TRANS soft button or

TRANS/PGM to reconnect to the caller.

Transfer a Call Directly to Voice Mail

1. Press the

TRANS

soft button or

TRANS/PGM to put the current call on hold.

2. Press the

CALLBK

soft button.

3. Dial a destination voice mailbox number.

When the voice mail answers:

4. Hang up to complete the transfer.


Customizing Your Phone 2 19


Customizing Your Phone

The following pages provide details about customizing your phone. This includes designating:

• A Station Name - see below

• A Station Greeting for Incoming Calls - see page 2-23

• Ring Types for Incoming Calls - see page 2-24

• The HTP Option for Incoming Calls - see page 2-25

Station Name Programming

You can designate a "name" for your station. This name will appear on your display, as well as the display of any other station in your system that you call or that calls you.


Menu.


OK

soft button to

BASIC PROGRAM option.

1. BASIC PROGRAM

2. ADVANCED PROGRAM

OK

3. Make sure the

STATION

NAME PROGRAM

option is selected.


OK

soft button to

STATION NAME

PROGRAM

option.

1. STATION NAME PROGRAM

2. RING PROGRAM

BACK OK



2 20


5. Enter the name you want to have appear on the display

(see “Entering Characters for Display Entries” on page 2-20).

Customizing Your Phone

ENTER NAME ( )

BACK OK

6. Press

HOLD/SAVE to save the entry.

- The name will now appear on your display.

JAMES PAUL ( T )

DEC 03 08

PICKUP

02:34 pm

CONF REDIAL-->

Entering Characters for Display Entries

In addition to using the dialpad to enter numbers on the display, You may need to use it to also enter text when using various features that allow you to enter text on the display (such as Station Name Programming, Pre-selected

Messages, Phonebook entries, and Speed Dialing entries).

Use the table below to locate the letter, number, and symbol codes that allow you to enter text on your display.

Example: To enter the name MARY, you would use the dialpad to enter the number series: 61 (for M), 21 (for A), 73 (for R), and 93

(for Y).

21 = A

22 = B

23 = C

31 = D

72 = Q

73 = R

74 = S

81 = T

00 = 0

10 = 1

20 = 2

30 = 3

32 = E

33 = F

41 = G

42 = H

82 = U

83 = V

91 = W

92 = X

40 = 4

50 = 5

60 = 6

70 = 7

43 = I

51 = J

52 = K

53 = L

93 = Y

94 = Z

80 = 8

90 = 9

61 = M

62 = N

63 = O

71 = P

13 = .

61 = SPACE

62 = :

63 = ,




Setting Your Password

Various options and selections available on your phone require that you enter a password. In order to make the password easy for you to remember, you can create and/or change your password using the procedures below.

IMPORTANT: Contact your System Administrator to find out if there is a password currently set for your phone. You will need to use that password in order to change or re-set it.

Registering (Creating) Your Password


Menu.


OK

soft button to




2. ADVANCED PROGRAM

OK

When you see the PASSWORD PROGRAM option:

4. Press the

OK


When you see the PASSWORD

REGISTER option:

3. MODE(H/T/P) PROGRAM

4. PASSWORD PROGRAM

BACK OK


OK

soft button to

PASSWORD

REGISTER

option.

6. Use the dialpad to enter the current password (see

IMPORTANT note above).

> PASSWORD REGISTER

SELECT BY [NEXT ]

BACK NEXT OK



2 22



7. Press

OK

.

8. Use the dialpad to enter the new password (3 to 11 digits).

9. Press

OK

to save your password.

ENTER PASSWORD

BACK OK

Changing Your Password


Menu.


OK

soft button to




2. ADVANCED PROGRAM

OK

When you see the PASSWORD PROGRAM option:

4. Press the

OK



4. PASSWORD PROGRAM

BACK OK

5. Press the

NEXT

soft button to scroll to the

PASSWORD

CHANGE

option.

When you see the PASSWORD

CHANGE option:

> PASSWORD CHANGE

SELECT BY [NEXT ]

BACK NEXT OK


OK

soft button to

PASSWORD

CHANGE

password.

ENTER CURRENT PASSWORD

>

BACK OK





7. Use the dialpad to enter the current password new password

(3 to 11 digits)

- See IMPORTANT note on

page 2-21).

8. Press the

OK

soft button to save your new password.

ENTER PASSWORD

BACK OK

Recording Your Station Name (Voice Title)

Record or change your name as it will be heard by callers when they dial your extension. If you do not record your own voice title, the system may play a default recording (contact your System Administrator for more information about any default recordings).


2. Press

TRANS/PGM

.

3. Press 6.

4. Press 6 , then #.

At the prompt/tone:

5. Record your name.

6. Press

HOLD/SAVE

to complete and save the recording.

Recording Your Station Greeting

You can record the greeting that your callers will here if they reach your voice mail because your phone is busy or because you are away.

Note: This feature applies to in-skin voice mail (VMIB) systems only.

Contact your System Administrator for more information.

1. Press

TRANS/PGM.

2. Enter 61.

3. Enter your station number.

NOTE: If a greeting already exists, it will be played.

4. Press #.

At the prompt:

5. Begin recording your greeting.

6. Press

HOLD/SAVE or SPEAKER to end and save the recording.

- A confirmation tone sounds.


2 24



Setting Ring Types

Use this feature to set different ring types for your incoming intercom calls and external (CO) calls. This allows you to instantly know if you are receiving an intercom call or a call from an outside source.


Menu.


OK

soft button to



2. ADVANCED PROGRAM

OK

3. Use the on the Nav button to scroll through the options.

When you see the Ring Program option:

4. Press the

OK

soft button to select the Ring Program option.

1. STATION NAME PROGRAM

2. RING PROGRAM

BACK OK

5. Use the on the Nav button to toggle between the

ICM

(Intercom) and

CO

(outside call) options.

1. ICM RING

2. CO RING

BACK OK

6. Press the

NEXT

soft button to scroll through the various ring types.

- As you scroll, the ring types will sound.

RING T YPE : 01 (01-15)

SELECT BY [NEXT ]

BACK NEXT OK

When you hear the ring type you want to use for the currently selected call type (ICM or CO):

7. Press the

OK





Setting the HTP Mode

You can set your phone to handle incoming calls in any of the various ways:

• Handsfree Mode- You will hear three bursts of tone and an announcement. Reply handsfree (using the mic and speaker) or lift handset. The calling party can hear any conversation in progress.

• Tone Mode (default)- You will hear repeated bursts of intercom ring tone and the HOLD button slow flashes. Lift the handset or press

SPEAKER button to answer.

• Private - You will hear three bursts of tone and a one-way announcement.

The calling party cannot hear any conversation in progress until you lift the handset or press Speaker to accept the call.


Menu.


OK

soft button to



1. BASIC PROGRAM

2. ADVANCED PROGRAM

OK

When you see the MODE H/T/P PROGRAM option:

4. Make sure the

MODE (H/T/P) PROGRAM

option is selected.

5. Press the

OK



4. PASSWORD PROGRAM

BACK OK

6. Press the

NEXT

soft button to scroll through the various

HTP Mode options.

TONE MODE

SELECT BY [NEXT ]

BACK NEXT OK



2 26


When you see the HTP Mode you want to use:

7. Press the

OK



PRIVATE MODE

SELECT BY [NEXT ]

BACK NEXT OK

- The currently selected setting will appear on the display.

STATION 100 (P)

DEC 03 08

PICKUP CONF

08:34 am

REDIAL

Using Pre-Selected Display Messages

You can set a message on your display that will appear on the display of any other station within your system. These messages will alert the caller as to your status.

Available Pre-selected Messages that are:

• AT HOME

• AT BRANCH OFFICE

• IN A MEETING / RETURN AT TIME XX:XX

• IN OFFICE STASSS

• CALL TO (PHONE NO :)

• OUT OF OFFICE / RETURN UNKNOWN

• OUT OF OFFICE / RETURN AT DATE XX:XX

• OUT OF OFFICE / RETURN AT TIME XX:XX

• ON VACATION / RETURN AT DATE XX:XX

• LUNCH RETURN AT XX:XX

• USER CUSTOM MSG

HINT: To create your own messages using the Character Entry chart

on page 2-20

Note: Contact your System Administrator for more information.





Setting a Pre-Selected Message


Menu.


ADVANCED

PROGRAM

option.


OK

soft button to

ADVANCED

PROGRAM

option.

4. Use the

1. BASIC PROGRAM


OK

on the Nav button to scroll through the options.

When you see the PRESELECTED MSG PGM option:

5. Press the

OK


1. WAKE UP PROGRAM

2. PRESELECTED MSG PGM

BACK OK

6. Use the on the Nav button to scroll through the available messages (as shown on previous page).

When you see the pre-selected message you want to use:

7. Press OK to select it.

AT BRANCH OFFICE

BACK OK

OUT OF OFFICE

RETURN AT TIME XX:XX

BACK OK



2 28



If You Select a Message that Requires a Phone Number,

Date, or Time Input

8. Use the dialpad to enter phone numbers, dates, and times.

OUT OF OFFICE

RETURN AT TIME XX:XX

BACK

NOTE: For dates, you need to use two digits for the month and day.

- For times, you need to use two digits for the hour, and two digits for the minutes.

In addition, you must use the 24-mode system.

OK

Example: For 8:30am, you enter 0830. For

4:30pm you must enter 1630.

ENTER TIME

16:30 PRESS OK KEY

BACK P.DVU

OK

Once you have completed the setting:

9. Press the

OK


OUT OF OFFICE

RETURN AT TIME 04:30 pm

PICKUP CONF REDIAL

- Once the message has been selected and time/date/phone numbers entered as needed, it will appear on your display. In addition, the

DND LED will flash.

To Cancel an Message

Press

DND.





Creating a Custom Message

Contact your System Administrator to see if your phone is allowed to create custom messages.

Follow steps 1 to 6 above to select the User Custom Message option.

7. Enter the message you want to have displayed (see “Entering

Characters for Display Entries” on page 2-20).

8. Press the

OK

soft button to save the message.


2 30



Programming Flex Buttons

If you have access to the Flex Button programming option, you can assign

different tasks to any Flex button on your phone (see “Fixed, Pre-programmed,

& Flex Buttons” on page 2-11).

Note: Contact your System Administrator to find out if you have this access.

1. Press

TRANS/PGM.

2. Press the flexible button to be programmed.

3. Enter the applicable feature code from the following table.

4. Press

HOLD/SAVE to save the setting.

Numbering Plan the 24-button Digital Phone

Account Code

Alarm Reset

Auth. Code Change

Auth. Code Register

Background Music

Call Log

Call Park

Camp-On

COS Down

COS Restore

Direc t Station Select

Erase Page MSG

Erase User Greeting

Group Call PickUp

H-T-P

Headset Ring Mode

Hunt Group

ICM Hold

LCD Display Language

Listen Station Number

Listen Station Status

Listen Time & Date

LOOP button

MPB Version Display

PGM + 80

565

PGM + 32

PGM + 31

PGM + 73

PGM + 57

601-608

PGM + 85

PGM + 21

PGM + 22

100-131

PGM + 67

PGM + 66

PGM + 71

PGM + 12

PGM + 76

620-629

PGM + 83

PGM + 71

PGM + 63

PGM + 64

PGM + 62

PGM + 84

PGM + 72

Record Page MSG

Record User Greeting

Register Station Name

Record User Greeting

Register Station Name

REDIAL button

Ring Answer Mode

Ring Type

Set Customer MSG

Set Pre-selected MSG

Set Wak e-up Time

Speak erphone/Headset

Two way recording

Universal Night Answer

Wake-up Disable

Walk ing COS

Outside Line Access

Group

Group access

Individual Line Access

Speed Dial

Station speed dial

System speed dial

Ring Answer Mode

PGM + 65

PGM + 61

PGM + 74

PGM + 61

PGM + 74

TR ANS + 97

PGM + 12

PGM + 11

PGM + 52

PGM + 51

PGM + 41

PGM + 75

PGM + 54

569

PGM + 42

PGM + 23

801-808

9

8801-8812

SPEED + 000-099

SPEED + 2000-2449

PGM + 12


Using Phone Features and Functions 2 31


Using Phone Features and Functions

Alarm (Wake Up Program)

You can set up an alarm or reminder on your phone. This feature can be programmed to activate one time or be programmed to repeat daily. If you are on a call when the alarm goes off, a special dial tone will sound.


Menu.

1. BASIC PROGRAM


OK


ADVANCED

PROGRAM

option.


OK

soft button to

ADVANCED PROGRAM

option.

4. Use the on the Nav button to scroll through the options.

When you see the WAKE UP PROGRAM option:

5. Press the

OK


1. WAKE UP PROGRAM

2. PRESELECTED MSG PGM

BACK OK

6. Use the dialpad to enter the time.

NOTE: You need to use two digits for the hour, and two digits for the minutes. In addition, you must use the 24-mode system.

Example: For 8:30am, you enter 0830. for

8:30pm you must enter 2030.

ENTER YOUR WAKEUP TIME

HH:MM

BACK ERASE

10:00 am

OK


08:30

BACK ERASE

10:00 am

OK



2 32 Using Phone Features and Functions


If you only want the alarm to go off for a single time:

7. Press #, otherwise, go to step 8.

IMPORTANT: If you do not press #, the alarm will go off at the same time each day as you have set.

Once you have completed the time alarm time setting:

8. Press the

OK



08:30

BACK ERASE

10:00 am

OK

- Once the alarm has been set, an asterisk (*) will flash next to your system’s current time on the display.

STATION 100 ( T )

FEB 01 08

PICKUP CONF

*10:00 am

REDIAL

- When the alarm goes off, the tone will sound and the

Alarm message will appear on your display:

WAKEUP RING

FEB 01 08 *08:30 am

To Cancel an Alarm

Repeat steps 1 through 4 for setting the alarm.

But... instead of setting a time:

5. Press the

ERASE

soft button.

6. Press the

OK

soft button to complete the cancellation.




Automatic Called Number Redial

ACNR automatically dials a number until the target answers (see Note below).

While on a call (where no one answered):

1. Use on the Nav Button to set automatic called number redial.

2. Hang up.

12345678

LINE 08 00:00:03

RECORD FLASH ACNR-->

Note: The number will be automatically re-dialed until the target destination answers. However, the number of times and frequency the number is automatically re-dialed is set by your System Administration.




Call Log

The Call Log feature allows you to view a log of the last several incoming and outgoing calls, to and from your station. In addition, any "lost calls" will be included in the list. You can scroll through the list of numbers, then select one of those numbers for redial.

In addition to the phone number, the phone also displays the time and date of each call, as well as any station or system speed dial identifier that may be associated with that number.

Note: A Flex button must be programmed for your phone in order for you to

use this feature (see “Programming Flex Buttons” on page 2-30 for

details about programming a Call Log flex button.

The number of calls stored in your call log is defined by your System

Administrator. Contact your System Administrator to find out if this feature is available on your phone system for your phone.

Using the Received or Dialed Call List

1. Press the Call Log flex button.

2. Use on the Nav

Button to scroll to the call type you want to view.

When you see the list you want to dial:

3. Press the

OK

soft button to display the first number in the selected list.

4. Use on the Nav

Button to scroll through the list of numbers in the list.

Hint: Press the

BACK

soft button to return to the previous menu.

1. RECEIVED CALL

2. DIALED CALL

123456789

05 FEB 08

BACK

OK

OK

When you see a number you want to dial:

5. Press the

OK

soft button to dial the number.





Using the Lost Call List

Follow steps 1 and 2 to get the

Lost Call option (if you scroll past the first two lists, you will see the third option - Lost Call).

When you see the

Lost Call option:

3. Press the

OK

soft button to display the next first number in the Lost Call list.

3. LOST CALL

OK

4. Use list.

on the Nav Button to scroll through the list of numbers in the

Hint: Press the

BACK

soft button to return to the previous menu.Select

When you see a number you want to dial, delete, save, or edit:

5. Press the

ANSWER

soft button to dial the currently displayed number.

OR

Press the

SELECT

soft button to scroll through a list of options.

0123456789

03/10

BACK

16:02 CNT :01

SELECT> ANSWER

6. Make a selection from the list of options:

• Press the

DEL CUR

soft button to delete the currently displayed

number from the Lost Call list, then press

HOLD/SAVE to confirm the deletion.

0123456789

03/10 16:02 CNT :01

BACK SELECT> DELCUR





• Press the

DEL ALL soft button to delete all

numbers from the Lost

Call list, then press

HOLD/SAVE to confirm the deletion.

0123456789

03/10

BACK

16:02 CNT :01

SELECT> DELALL

ALL CLI DELETE

Press HOLD Key

BACK SELECT> DEL ALL

• Press the

SAVE

soft button to save the number as a Speed

Dial/Bin number, enter the Speed Bin number you want to associate with this number for future use, then press HOLD/SAVE to store the new number and its bin.

HINT: CLI refers to how the system identifies a phone number or call information.

0123456789

03/10

BACK

16:02 CNT :01

SELECT> SAVE

ENTER SPD BIN NO (000)

CLI MSG USED

PAUSE FLASH D-TONE

- See “Speed Dialing” on page 2-56 for more information about Speed

Dial Numbers/Bins.

• Press the

NAME/TEL

soft button to view the name associated with the currently displayed number.

HINT: Use this same button to toggle between the number and any name associated with it.

0123456789

03/10 16:02 CNT :01

BACK SELECT> SAVE

ENTER SPD BIN NO (000)

CLI MSG USED

PAUSE FLASH D-TONE




Callback

Callback can be used to call back an internal caller that has left you a message. In addition, if you try to access an outside line (by dialing the access code: usually 9), you can use Callback to alert you when an outside line is freed up for you to use to make an external call.

Note: An external or outside line is also known as a CO Line.

Return a Call from Someone that Left a Message

When you have a message from another station:

1. Pick up the handset or press

SPEAKER.

2. Press

CALL BACK to directly dial the station from which the message was left.

Use Callback to Notify You

When an Outside Line (CO LINE) is Available

When you try to access an outside line that is busy:

1. Press

CALLBK

.

- A confirmation beep will sound.

CO LINE 001 BUSY

QUEUEING ([CALLBK])

CALLBK

When an outside line becomes available, your phone will ring.


SPEAKER.

3. Press the flashing line key, then dial 9 to access an outside line.

4. Dial the external phone number.




Camp-On

Camp-On allows you to set your phone to automatically call back a station that is busy.

The Camp-On setting will also be displayed on the busy station’s display.

Note:

Also see “Setting the HTP Mode” on page 2-25.

When an extension is busy:

1. Press CAMP-ON to set the feature.

BUSY : STA 105

[CALLBK] CAMP (*) STEP

- The Camp-On setting will also appear on the busy station’s display.

CAMP-ON BY STA 105

05 FEB 08 09:51

TRANS CONF MUTE-->

When the other extension becomes "un-busy", your phone will ring:

2. Pick up the handset, or press

SPEAKER.

- You will hear the other extension ringing, and can continue the call.




Conference

You can establish a Conference with up to 15 internal and/or external participants.

IMPORTANT: Your System Administrator may adjust or limit. Contact your

System Administrator for more information as the number of parties allowed on a single conference call may be limited to less than 15.

1. Use the basic steps for placing a call to make the first call in the conference (see

page 2-12).

2. Press the

CONF

soft button to put the current call on hold while you add another participant.

CALL TO STA 100

DEC 03 08

TRANS

08:34 am

CONF MUTE-->

3. Dial the next participant.

4. Press the

CONF

soft button twice to connect all of the participants.

OR

Repeat steps 2 and 3 to add more participants (up to the maximum allowed by your system).




Do Not Disturb (DND)

Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages and voice calls. Callbacks from calls left on Hold, Park, and Camp-On will still ring your phone.

• Using the Do Not Disturb button, you can enable or disable Do Not Disturb while you are using the phone without interrupting your conversation.

• If you enable Do Not Disturb while your line is ringing, the call is

transferred to your Busy Forward destination (see “Flash” on page 2-40),

with one exception: if you are a member of a Hunt Group, and you enable

Do Not Disturb for a call, the call will continue to ring the other phones in the hunt group.

Press the

DND

soft button.

OR

Press

DND (fixed button).

CALL FROM STA 104

DEC 03 08

DND

08:34 am

Flash

The Flash allows you to disconnect the line or exit the current task and access dial tone. It may appear on the display at various points when you are performing tasks and features, or if you make a dialing error. The following provides two examples of how Flash may be available.

Press the

FLASH

soft button.

OR

12135559988

LINE 08 00:00:03

RECORD FLASH ACNR-->

Use on the Nav Button to use the Flash feature.

BUSY : STA 105

[CALLBK] CAMP (*) STEP




Forward Calls

Use Forward to redirect your calls to another extension or phone number.

There are several Call Forward options.

Overview of Forwarding Calls

1. Press

SPEAKER.

2. You will hear the dial tone.

3. Press

FWD

to access the Forward settings.

- The dial tone will stop and the Forward Type selection screen will appear.

ENTER FOR WARD T YPE

( 0 - 9 , # )

4. Enter the Forward Type and the destination information as

prompted (see "Entering a Destination" below, and “Selecting a Forward

Type” on page 2-42).

NOTE: All Forward settings, except Follow-Me, must be made from your own phone.

For some Forward situations, you will be prompted to enter

time, date, and/or password (see“Selecting a Forward Type” on page 2-42 ).

5. Press

SPEAKER to exit the Forward menu at any time.

NOTE: Once you complete a Forward setting (except the forward to VM setting), the DND will flash, and the current Forward setting will appear on the display.

Entering a Destination

When entering an Internal Destination (STA/HUNT/VMIB)

Do one of the following:

• Enter 100 to 131 to forward your calls to another station number

(STA).

• Enter 620 to 629 to forward your calls to Hunt Group.

• Enter a voice mailbox number (for either a station or Hunt Group) to forward calls to voice mail.





When Entering an OFF-NET Destination (CO BTN/SPD-BIN)

• Press a flex/line (CO) button for off-net forwarding (optional).

• Enter a station (000 to 099) or system (2000 to 2499) speed bin

number.

Selecting a Forward Type

After you access the Call Forward Option (see steps 1 through 3 in “Overview of Forwarding Calls” on page 2-41):

Select one of the following

0 = FOLLOW-ME FORWARD

From any phone in the system, you can specify an extension to which you want your calls forwarded. Once you enter the destination number, you will be prompted for your password.

Press 0 for

FOLLOW-ME FORWARD

.

Example: You go to work in a lab room and want all calls forwarded to that

FOLLOW-ME FOR WARD

ENTER STA/HUNT/#( VMIB) room, but have forgotten to set the forward prior to leaving your office. You can pick up the phone in the lab and set it for the Follow-me forward. All calls to your office phone will then ring in the lab (until you cancel the setting).

1 = UNCONDITIONAL FORWARD

Have your calls forwarded to another destination no matter what your status (for example, on or off hook, busy, DND, no answer, etc.).

UNCONDITIONAL FOR WARD

ENTER STA/HUNT/#( VMIB)

Press 1 for

UNCONDITIONAL FORWARD

, enter the destination extension, then your password.

- A confirmation tone sounds, the DND LED (on your phone) flashes.





2 = BUSY FORWARD

Have your calls forwarded to another destination when your phone is busy (that is, when you are on another call), or when DND is enabled on your phone.

BUSY FOR WARD


Press 2 for

BUSY FORWARD

, then enter the destination extension.

- A confirmation tone will sound, and the DND LED will begin flashing.

3 = NO ANS FORWARD

Have your calls forwarded to another destination when there is no answer at your phone.

NO ANS FOR WARD


Press 3 for

NO ANS FORWARD



4 = BUSY/NO ANS FORWARD.

Have your calls forwarded to another destination when your phone is busy, or when DND is enabled on your phone, or when there is no answer.

BUSY/NO ANS FOR WARD


Press 4 for

BUSY/NO ANS FORWARD



5 = (Unconditional) FORWARD TO OFF-NET - Phone Number

Have your calls to forward to an external phone number (such as your home or cell phone) in any situation.

FOR WARD TO OFF-_NET

ENTER CO BTN/SPD-BIN

Press 5 for (unconditional)

FORWARD TO OFF-NET

, then press the CO button (line button) or enter the

SPD-BIN

(Speed Dial Number) that corresponds to the number to which you want your calls forwarded.






6 = NO ANS FORWARD TO OFF-NET - Phone Number

Have your calls to forward to an external phone number (such as your home or cell phone) if there is no answer at your phone.

NO ANS FOR WARD TO

OFF-_NET


Press 6 for

NO ANS FORWARD TO OFF-NET

, then press the CO button

(line button) or enter the

SPD-BIN

(Speed Dial Number) that corresponds to the number to which you want your calls forwarded (see.


7 = Not available

8 =(Unconditional) FORWARD TO OFF-NET - Line Button

Use a Flex/Line button that is programmed to dial a specific outside number to forward calls in any situation.

FOR WARD TO OFF-_NET


Press 8, for

FORWARD TO OFF-NET

, then press the Flex/Line key associated with the number to which you want to forward your calls.

9= NO ANS FORWARD TO OFF-NET - Line Button

Use a Flex/Line button that is programmed to dial a specific outside number to forward calls when there is no answer at your station.

NO ANS FOR WARD TO

OFF-_NET


Press 9,

NO ANS FORWARD TO OFF-NET, then press the Flex/Line key associated with the number to which you want to forward your calls.

# = FORWARD TO VOICE MAIL

- This setting allows you to have your calls forwarded directly to your own voice mailbox.

NOTE: The other voice mail forward settings allow you to forward calls to OTHER voice mailboxes.

Cancel Forward Setting

Press

DND.

- The DND LED will stop flashing and the setting will disappear from the display.




HotDesk

If you are set up with a "HotDesk", it allows you to share a 24-button digital phone with others while maintaining your own settings and log in information.

The station used for HotDesk purposes may also be referred to as a "Dummy

Station".

Example: For a call center, marketing department people on different shifts can share a working place with one another.

IMPORTANT: You must log out when you are no longer using the station so that it will be available to users who share the station with you.

Contact your System Administrator for details about your access to HotDesk, including password information.

To Use HotDesk

From a station designated by your System Administrator for use with the

HotDesk feature:


Menu.

2. Use the on the Nav button to scroll through the list until you see the

HOTDESK PROGRAM option.

When you find the HOTDESK option:

3. Press the OK soft button to select it.

4. Use the on the Nav button to scroll between the

LOG IN

and

LOG OUT options.

1. BASIC PROGRAM

2. ADVANCED PROGRAM

OK

5. CONFERENCE ROOM PGM

6. HOTDESK PROGRAM

OK

To Log In:

5. Make sure the

LOG IN

option is selected.

1. HOTDESK LOG IN

2. HOTDESK LOG OUT

OK





6. Press the

OK

soft button.

7. Enter the password.

8. Press the

OK

soft button.

DUMMY STATION 107

ENTER PASSWORD

OK

- The station information that corresponds to your

HotDesk log in will appear on the display:

STATION 131 ( T )

01 FEB 08 06:00 am

PICKUP CONF REDIAL

To Log Out:

Follow steps 1 to 4 above.

5. Make sure the

LOG OUT option is selected.

- Each time you log out, you will be prompted to enter a

Forward setting.

1. HOTDESK LOG IN

2. HOTDESK LOG OUT

OK

When you see the Forward prompt:

6. Use on the Nav button to scroll through the

Forward options:

-

-

-

AGENT LOGOUT WITH

NO FOR WARD SET ?

NO FORWARD SET

(to set no forward option)

FORWARD TO VMIB

(to forward calls to your own voice mailbox)

FORWARD TO VM XXX

(to forward your calls to a voice mailbox other than your own)

OK

-

- FORWARD TO SPD2000

FORWARD TO STA

666

(if you want to forward your calls to another user’s station)

When you see the Forward setting you want to use:

7. Press the

OK

soft button to store the setting and complete the log out.




Leave a Message (MSG)

This is very similar to Camp-On (see page 2-38). You can use this feature to

let a busy station know you have called or leave a message on their display.

To Let a Busy Station

Know You Called

When you dial another station that is busy:

Press the

MSG

soft button.

CALL TO STA 100

DEC 03 08

MSG FLASH

08:34 am

Monitor and/or Join a Conversation (Barge-In)

If you have the correct permissions set in the system, you can use Monitor to listen to a conversation between another extension and one or more other callers (internal or external).When you monitor a conversation, the participants do not know you are doing so. However, once you monitor a call, you can then join the call as a participant. In order to monitor a call, it must already be in process.

To Monitor a Busy Extension

1. Dial the extension you want to monitor.

- Several options will appear on the display; one of these options is

MONITOR

(see example below).

BUSY : STA 101

[CALLBK] CAMP (*

<--MONITOR

STEP

When the Monitor option appears:

2. Use Nav Button to scroll left to select the

MONITOR

option.

3. Press

LISTEN

to "Barge-in" without the participants knowing you are listening.





To Join the conversation

Once you have followed the steps above to monitor a conversation:

4. Press

JOIN

to participate in the conversation.

To End Monitoring

Once you have followed the steps above to monitor and/or join a conversation:

5. Press

DROP

to participate in the conversation.

MONITOR STA 101

JOIN DROP

MONITOR STA 101

JOIN DROP

Mute

When you are on a call, you can use the Mute feature to prevent the distant party from hearing anything on your end of the conversation. This function will mute the handset, speaker, or headset.

Example: For example: If you are on a conference call, and don’t want any noise from your office to interrupt or disturb others on the call, you can Mute to keep all noise from your end of the conference from being heard by anyone else on the call.

To Enable Mute

When you are on a call:

Use on the Nav Button to select the Mute option.

14105557771

LINE 08

TRANS

00:00:03

CONF MUTE-->

To Disable Mute

After you have placed your station on Mute:

Press

SPEAKER to allow the distant party (or parties) to hear you again.




Paging

Pages must be made using the handset.

Note: Your station may or may not allow you to page (either internal or external zone paging). However, even if you cannot initiate a page from your station you may still answer a Meet-Me Page announcement. Contact your System Administrator to find out if you have any paging features available on your phone.

There are 4 ways to initiate a page: External Page, Internal Zone Page, All Call

(System) Page, and Meet-Me Page:

External Paging

You can send a page to an external paging and/or amplifier system (such as out in a warehouse or outdoor area).

Internal Zone Paging

Also known as Paging Groups, Internal Zone Paging allows you to page a particular group of phones (such as only those phones in the front office or sales office areas).

Unlike the “External Paging” feature, Internal pages are made through the speaker on each phone.

Each station in your phone system can be part of in any or all zones, or in no zone at all. However, the capability of initiating a page does not rely on whether or not you are part of a Paging Group. In addition, the reverse is true: being a member of a Paging Group does not necessarily mean you can initiate a page

(see Note above).

Your system may also provide a “warning” tone to alert your group that a page is about to be made.

Note: Internal Zone pages are time limited. If the user exceeds the allotted paging time, the page is automatically disconnected.

All Call (or System) Page

You can send a page to every station within the phone system. A warming tone may be programmed to sound to let users know that a page is about to be made (such as when everyone is being called to a company-wide event or if the receptionist cannot locate a specific user to take an urgent call).

Note: All Call Pages are time limited. If the user exceeds the allotted paging time, the page is automatically disconnected.





Meet-Me Page

One user can initiate a page directed at another (specific) user. The user that is paged can then respond from any station, and be directly connected to the paging party for a private conversation (such as when a user is not in their own office and needs to reach another user).

Note: The paged user has a specific amount of time to respond before the

Meet-Me page times out.

Also see “Programming Flex Buttons” on page 2-30 for details about

programming a Meet-Me Page Flex button.

Sending a Page


2. Enter the appropriate paging code.

ACCESS

501-510

506-510

543

544

545

549

CODE ITEM

Internal Page Zones

Conference page zones

Internal All Call Page

Meet Me Page

External Page Zone

All Call Page (Internal & External)

3. Make your announcement.

Hint: If your system uses a warning tone you will have to wait until

AFTER the tone sounds before you make your announcement.

4. Hang up.





Respond to a Meet-me Page


2. Dial 544 (Meet-me Page code).

OR

In case of Nomad IP

Dial 544, then press the

SEND

soft button.

- OR

If a Meet-Me soft button appears on your display:

Press the

MEET ME

soft button (to respond without having to complete step 3).

3. Press

HOLD/SAVE to establish connection with the paging party.

PAGE FROM STA 103

DEC 03 08

MEET ME

08:34 am

- The page feature returns to the idle status.




Parking

There are two ways that Park can be set up on your system. Contact your

Administrator to find out if you have the following.

• System Park

• Park and Page

System Park

You can place a call in a “parking slots” available on the SBX system for retrieval from another phone.

Example: A call may come in for someone in your group. However, that person is somewhere else in the building. You can park the call, then page the person with the parking location/slot number. That person can then retrieve the call from any phone in the system by dialing the park location you provided.

Note: Contact your System Administrator for details about the available parking slots, and/or if you are unsure if this feature is available on your phone.

To Park a Call

While on an active call:

1. Press

TRANS/PGM, then dial the Park location/slot number

(601through 608).

2. Hang up.

Hint: Remember the location at which the call is parked as you need it to retrieve the call.

To Retrieve a Parked Call at Any Station

1. Lift the handset, or press

SPEAKER.

2. Dial the Park location/slot number to be connected with the caller.

Note: The time a call can remain parked is limited. If parked call exceeds this time limit, the call will ring back at the station that parked the call. If the call is still not retrieved it will route to the

Automated Attendant, then it will be disconnected if not retrieved from there.




Park and Page

This feature allows a caller reaching a mailbox to select an option to be placed into a system park state (see above), then have the mailbox user paged.

IMPORTANT: Contact your System Administrator to find out if this feature is available on your station and/or phone system. If it is available on your station, you will need to record your mailbox greeting to let the caller know he/she has the option to page you.

Note: You will need to create a recording in your mailbox to let callers know that this option is available to them.

Example: For example: "I am currently away from my desk, if you would like to have me paged, please press 8. Otherwise, please leave a message and I will return your call as soon as possible. (please press 8 to page me)."

How the Caller Sends a Page

When the caller reaches your mailbox and hears your pre-recorded (see

IMPORTANT note above) message with the page option:.

• If the caller decides to have you paged (by pressing 8), the call is placed in the first available Park location/slot number.

• Once the call is parked, the system then accesses the All Call Page code

(see page 2-49) and broadcasts over all stations: "Call for [subscriber] in

location XXX"

• The system then hangs up, but the call remains parked for a designated length of time. This time is set by your System Administrator.

To Retrieve a Parked Call at Any Station

If/when you hear a page for you for a parked call:

1. Lift the handset, or press

SPEAKER.

2. Dial the Park location/slot number to be connected with the caller.

NOTE: The time a call can remain parked is limited. If a parked call waiting for a page retrieval exceeds this time limit, the call will route to the Automated Attendant, then it will be disconnected if not retrieved from there.




Phone Book/Dial by Name

You can use this feature to easily find and dial numbers that are stored in the system and on your phone: Dial by Intercom (ICM) name, Station (STA) name, or by System (SYS) name.

Note:

Also see “Programming Station Speed Dial Numbers/Bins” on page 2-57.

Using the Phonebook for Dialing

1. Use on the Nav Button to access the Phonebook.

1. DIAL BY ICM NAME

2. DIAL BY STA SPD NAME

OK

2. Use on the Nav button to scroll through the

"Dial by..." lists.

3. Press the

OK

soft button to select the list you want to use.

3. DIAL BY SYS SPD NAME

4. Use on the Nav button to scroll through the names in the selected list.

When you find the number you want to dial:

5. Be sure that the appropriate number is selected.

6. Press the

SEND

soft button to dial the selected name

(number).

1: JOE (105)

2: MARY (107)

BACK

OK

SEND

- If you are dialing an intercom number (another station in your system) using the ICM (Intercom) dial lists, the dialed number will appear on the display.

- If you are dialing an outside call using the Station or

System Speed dial lists, the dialed number will appear on the display.

CALL TO JOE

01 FEB 08

MSG FLASH

06:00 am

19145552323

LINE 008

TRANS CONF

00:00:03

MUTE




PickUp

You can pick up a call on any extension within your call PickUp group.

Note: You must be part of a PickUp Group in order to pick up calls to that group. Contact your System Administrator to find out if you are a member of a PickUp Group, and if so, which group.

To Pick Up a Call to Your Group

When a station within your group is ringing:

1. Lift your handset or press

SPEAKER.

2. Press the

PICKUP

soft button to accept the call at your station.

STATION 100 ( T )

DEC 03 08

PICKUP CONF

08:34 am

REDIAL

Redial (Last Number)

The last number dialed on an external call is automatically saved by the phone

as Last Number Redial (or in the Call Log - see “Station Name Programming” on page 2-19).

To dial the last number dialed.

1. Press the

REDIAL

soft button.

- The last dialed number appears on the display.

STATION 100 ( T )

DEC 03 08

PICKUP CONF

08:34 am

REDIAL





Once you confirm that this is the number you want to call:

2. Press the

OK

soft button to call the number listed.

OR

If this is not the number you want to dial:

> 1234567

DEC 03 08

BACK DELETE

05:35 pm

OK

Use down on the Nav

Button to view scroll through other recently dialed numbers.

When the number you want to dial appears:

Go back to step 2 above.

Speed Dialing

Speed Dials can be programmed to dial directly to another person’s phone number (for external calls) or extension (for internal calls. Your System

Administrator may have speed dial numbers programmed for use by anyone in the system (known as System Speed Dial Numbers). However, you may also be able to set up your own list of speed dial numbers for your own use

(known as Station Speed Dial Numbers).

Note: Speed Dial Numbers are also known as Speed Bins, and may be designated as follows:

• Station Speed Bins: 000 to 099

• System Speed Bins: 2000 to 2499

Using System and Station Speed Dial Numbers

From an idle phone:

1. Press

SPEED.

2. Enter the speed dial number

(in the format as shown above).

OR

SPD_NO LAST(*) SAVE(#)

DIAL_BY_NAME([SPEED])

SPEED

Press 6 to dial the last speed dial number used.

OR

Press the

SPEED

soft button to search available speed dial numbers

(both system and station) by name.





To Dial by Speed Name

Once you have pressed the SPEED soft button as shown above:

3. Use on the Nav Button to scroll between

DIAL BY STA SPD

NAME

or

DIAL BY SYS SPD NAME

option.

4. Press the

OK

soft button to select the "DIAL BY..." option you want to use.

1. DIAL BY ICM NAME

2. DIAL BY STA SPD NAME

OK

Hint: Follow the steps

shown in “Phone

Book/Dial by Name” on page 2-54 for

details about finding and dialing a speed dial number by name.

Programming Station Speed Dial Numbers/Bins

While your System Administrator can program System Speed Dial

Numbers/Bins (those that anyone in the system can use), you can create your own list of speed dial numbers. These are known as Station Speed Dial

Numbers or Bins.


Menu.


1. BASIC PROGRAM

2. ADVANCED PROGRAM

OK

When you find the SPEED PROGRAM option:

3. Press the

OK

soft button to select it.

3. SPEED PROGRAM

5. MOBILE EXTENSION PGM

OK





4. Enter the three-digit speed dial BIN number (for example, 007).

- This is the number that will be associated with the actual phone number to be dialed.

5. Enter the number that you want to have dialed when the designated BIN number is selected.

- You can press

DELETE

to delete the BIN number without saving it.

6. Press the

OK

soft button to store the phone number.

>

ENTER SPD BIN NO(000)

BACK

>5552323

ENTER CO-BTN/DIGIT (007)

BACK DELETE

>

ENTER NAME (SPD 007)

BACK OK

7. Enter a name for the speed

dial number (see “Entering

Characters for Display

Entries” on page 2-20).

8. Press the

OK

soft button to complete the entry and store the name and number.

>ABC COMPANY

ENTER NAME (SPD 007)

BACK OK




Two-Way Recording (optional)

Note: It is likely that only certain phones within your phone system have the rights to the use of this feature.

This feature records the currently active call and saves it as a .wav file to a voice mailbox. The maximum length of a recording equals the maximum length of a voice mail message. The Record button has to be programmed as a Flex

button (PGM + 54 -see “Programming Flex Buttons” on page 2-30).

WARNING! In many localities, it is illegal to record a phone call without first notifying the person or persons being recorded. Contact your

System Administrator for information about call recording guidelines.

To Record the Current Conversation

While on a call:

1. Notify the person or people with whom you are speaking that you are about to record the call (see Warning above).

2. Press the Record Flex button.

12135556767

LINE 08

RECORD FLASH

00:00:03

ACNR-->




User Programming

There are several additional items which can be programmed for your specific station. Some items can be programmed using the procedure below as well as

using page 2-19. However, certain features must be programmed using only

the menus below.

Hint: Review the Menu map shown in Appendix A for the location of each feature and its options.

To Access and Navigate In User Programming

From your idle station:

STATION 100 ( T )

DEC 03 08 02:04 pm

1. Press

TRANS/PGM to display the first screen in

User Programming.

2. Use the

VOLUME down and up buttons to scroll through the various options in the menus.

Hint: Review the Menu map in Appendix

A to find out which menu item to select on each screen.

[1] RING

[2] COS / SMS SER VICE

[3] AUTH / MOBILE-EXT

[4] TIME / CONF-ROOM

[5] MESSAGE

[6] ANNOUNCEMENT

[7] SUPPLEMENTARY

[*] SYSTEM

When you see an item/feature that you want to program:

3. Press the number that corresponds to the number next to the feature name.

Example: To set Ring Type on your phone, press 1.

Repeat steps 2 and 3 to complete the settings you want to make.

Note: Contact your System Administrator if you have any questions regarding the programming of your station.




Voice Over

This feature allows you, while on a current call, to simultaneously accept an

"announcement" from a station that has camped-on to your extension

(see“Camp-On” on page 2-38). You can converse with the camped on station

without your distant party hearing. You can also toggle between the camped on station and your caller. However, the camped on user and your caller cannot speak to each other.

Example: You have asked a co-worker to find some information that you need to provide to a current caller. Once your co-worker has found the information he can camp on to your busy station.

At that point, you can accept the Voice Over and speak to your co-worker without your caller hearing. You can then switch back and forth between your co-worker and your caller to gather and deliver information.

To Accept a Voice Over Call

While on a call, you hear the

Camp-On tone, and see the

Camp-On notification on your display:

CAMP-ON BY STA 105

05 FEB 08 09:51

TRANS CONF MUTE-->

1. Press

HOLD/SAVE to put your current caller on hold and speak to the camped-on user.

2. Press

HOLD/SAVE again to put the camped on user on hold and reconnect to your original caller.

VOICE OVER STA 101

05 FEB 08 09:51

TRANS CONF MUTE-->

Hint: You can use Hold/Save to toggle back and forth between these two calls.




Voice Mail

When you have a new voice mail message, your Message Wait Lamp (see

page “Message Wait and Callback Indicator Lights” on page 2-10) will be lit.

Hint: Also see “Setting Your Password” on page 2-21, and “Recording Your

Station Name (Voice Title)", as well as “Recording Your Station

Greeting” on page 2-23.

Listen to Messages

New messages will be played first. Any saved messages can be accessed after the new messages have been played.

At the prompt:

1. Press 1 to play the first new message.

2. Press 2 or the

NEXT

soft button to play the next message.

OR

Press the

REPEAT

soft button to play the message again.

OR

Press 3 or the

DELETE

soft button to delete the current message.

OR

Press 4 to delete all messages.

OR

Press 6 to return to the previous menu.

OR

Use additional mailbox options to:

•

ADD

,

REWIND

, or

CALLBK

(see page 2-63)

•

Reply to a Message (see page 2-63)

•

Forward a Message (see page 2-63)





Use Add, Rewind, or CallBack Options

While listening to the current message:

Use on the Nav Button to display another set of options for the current message.Press the

ADD

soft button if you are replying to a message and want to add a comment first.

NOTE: See "Forward a Message" below.

OR

Press the

REWIND

soft button to rewind the message by a few seconds.

- Each time you press

REWIND

, the message will rewind another few seconds.

OR

Press the

CALLBK

soft button to immediately dial the station that left the current message.

Reply to a Message

You can reply directly to an email left by another station within your phone system. The reply will be in the form of leaving a reply message in the caller’s mailbox.

While listening to the message (see steps above for listening to messages):

1. Press #5 to dial the station that left the message.

At the prompt:

2. Record your reply.

Forward a Message

You can forward a message to another voice mailbox within the system.

While listening to a message:

1. Press #6 to forward the message.

2. Enter the destination voice mailbox.

Hint: If you do not want to add your own comment, when you hear the prompt "The message has been forwarded", you can hang up or press 2 to listen to the next message.





To add your comment to the message

You can add your own comment to the message being forwarded:

Example: "Please respond to the following message that was accidentally

left in my mailbox.").

3. Press the

ADD

soft button if you want to include a comment along with the message.

At the prompt:

4. Record your comment.

At the prompt:

5. Hang up.

OR

Press 2 to listen to the next message.

Checking Voice Mailbox from Outside the Office

1. Call Main Number.

When you hear the Auto Attendant greeting:

2. Press 7.

At the prompt:


4. Enter your password, then press #.

5. Follow the prompts to listen to (and manage) your messages.





Mailbox Buttons

This feature allows you to assign Flex buttons (see page “Programming Flex

Buttons” on page 2-30) as Voice Mail "buttons" to represent other voice

mailboxes within your phone system. You can access your own station's voice mailbox to check a new or saved message or program mailbox buttons for other mailboxes. You can then use those buttons to check for messages or transfer a caller directly to a mailbox via the use of this button.

Programming a Mailbox Button

1. Press

TRANS/PGM, then press the flex button you want to program.

2. Press

TRANS/PGM again.

3. Enter 47, then enter the number of the mailbox to be associated with the selected Flex button.

4. Press

HOLD/SAVE to save the setting.

Repeat the steps above for each mailbox button you want to program.

Using a Mailbox Button

When a new message is left for a mailbox, the mailbox button LED flashes at the rate of 1 flash per 1000 ms.

To Check Messages

When you see a flashing LED next to a mailbox button:

Press the mailbox button next to the flashing LED to access the mailbox.

To Transfer a Caller Directly to a Mailbox

While on a call:

Press the pre-programmed mailbox button to transfer the caller directly to that programmed mailbox.



Chapter 3


This chapter describes the specific features of the SBX 24-Button Digital phones. Included in this chapter:




3 2


Using the Basics


This section will provide you with basic information including following:

• What’s on the 8-Button Digital Phone - see below

• Using the Display - see page 3-4

• Making and Answering Outside Calls - page 3-6

What’s on the 8-Button Digital Phone

3

4

2

1

13

12

11

10

9

8

7

6

5




Phone Buttons and Features

Feature

1 Headphone Jack

2 Handset

3 LCD Display

4 Speaker

5 MSG LED

6 Pre-Programmed/

Flexible Buttons (8)

7 TRANS/PGM Button

8 SPEED Button

9 Microphone (MIC)

10 VOLUME Button

11 HOLD/SAVE Button

12 SPEAKER Button

13 Dialpad

Used to...

speak to a caller when using a headset instead of holding the handset.

answer or place an internal or external call.

display phone status information, dialing directories, and test message information.

hear the other party during a call without using the handset or headset (hands-free mode).

indicate new voice mail messages are waiting.

access external line calls, pre-assigned features, or user defined feature code assignments.

Note: These include Flex Button 1: DND and Flex

Button 2: CALL BACK.

set up a conference call or transfer a call. It is also used to access User Programming features.

access speed dialing, saved number redial, and last number redial. Button is also used to access flexible button programming.

used to speak to a caller when in speaker mode.

decrease (-) or increase (+) the volume of the speaker or handset while on a call. This button is also used to scroll up and down in the User Programming menus.

put a call on hold or save the current User

Programming setting.

toggle between speaker (or headset) mode and handset mode. You can also use this button to exit any menu screen.

Note: The button is red when speakerphone is active.

dial phone numbers and make entries on the display.


3 4


Using the Basics

Using the Display

The display provides you with basic information about the current status of your phone (idle, busy, call forwarding). You can also use the display to make some basic programming changes to your station, as well as to make selections for various features.

Basic information that appears on your display when it is idle is shown below:

Current month, day, and year Current system time

Station Number or Name

(See page 2-9.)

Current H/T/P Mode setting

(see page 2-25)

STATION 100 ( T )

DEC 03 08 02:04 pm

Message Waiting and Call Back Indicator Lights

The Message Wait light lets you know that a voice mail message is has been left in your mailbox. The Call Back light indicates whether or not a Call Back

request has been placed on your phone (see page 2-37). The following

diagram shows the location of the Message Wait and Call Back lights, and is followed by a description of each of the lights and how they are used.





A new message for the VMIB or external voice mail is defined as a message in the mailbox which has not yet been played to the subscriber.

A saved message is defined as a message in the mailbox which has been played to the subscriber, but has not been deleted or moved.

A station message wait request is defined as the MWI request left by another intercom station without a voice message, by pressing the Call Back button when ringing a busy or unanswered station.

Fixed, Pre-programmed, & Flex Buttons

This 8-Button phone has Fixed, Pre-programmed (sometimes also known as

Feature), and Flex buttons. These buttons are used to access and perform various tasks and functions. Some may be used in conjunction with other buttons.

• Fixed buttons are those that are permanently labeled on the phone hardware. Such buttons might include SPEAKER, TRANS, HOLD,

VOLUME, etc.

• Pre-programmed buttons are those buttons that are pre-programmed by your System Administrator. Their names/functions will be on a more temporary-type template that can be replaced if/when the buttons are reprogrammed, etc.

• Flex buttons are also known as "User Programmable" buttons (see

“Programming Flex Buttons” on page 2-30). In addition, Flex buttons that

are programmed to access the dial tone, are also known as "line buttons".


3 6


Using the Basics




Making Calls

Dial an Internal Call


OR

Press

SPEAKER*

.

OR

Begin dialing from the dialpad.

2. Dial the station number.

Dial an External Call

The following procedure provides the steps to manually dial a call. However,

you can also use this method using a speed dial number (see “Speed Dialing” on page 2-56 for details).


OR

Press

SPEAKER*

.

OR

Go to Step 2 below.

2. Dial the access code to get to an outside line.

NOTE: Outside line (CO) access codes "9" or "88XX". Contact your

System Administrator if you are unsure about what your company access code is.

3. Dial the phone number.





Answering Calls

Aside from using the handset or speakerphone (when available), the operation of the digital phones is quite basic.

Answer an Internal (Intercom) Call

Lift the handset.

OR

Press

SPEAKER*

.

Answering an External Call


SPEAKER*

.

2. Press the flashing green line (Flex) button.

Using the Speaker

• For details about using the speaker, see page 2-13.

Using the Hold Feature

• For Details about putting calls on hold, see page 2-17.


• For Details about transferring calls, see page 2-18.


3 8




The following provides details about customizing your phone. This includes:

Recording Your Station Name (Voice Title) - see below

Setting/Changing Your Station Password

Various options and selections available on your phone require that you enter a password. In order to make the password easy for you to remember, you can create and/or change your password using the procedures below.

IMPORTANT: Contact your System Administrator to find out if there is a password currently set for your phone. You will need to use that password in order to change or re-set it.

1. Press

TRANS/PGM

.

2. Press 3.

3. Press 2.

4. Enter the current password.

Hint: If this is the first time a password is being set up for this mailbox, the default password is your 3-digit extension number. If this default does not work, contact your System Administrator for assistance.

5. Press #.

6. Enter the new password (up to 4 digits).

7. Press

HOLD/SAVE

to store the new setting.

Recording Your Station Name (Voice Title)

Record or change your name as it will be heard by callers when they dial your extension. If you do not record your own voice title, the system may play a default recording (contact your System Administrator for more information about any default recordings).


2. Press

TRANS/PGM

.

3. Press 6.

4. Press 6 , then #.

At the prompt/tone:

5. Record your name.

6. Press

HOLD/SAVE

to complete and save the recording.




Record Your Station Greeting

You can record the greeting that your callers will here if they reach your voice mail because your phone is busy or because you are away.

Note: This feature applies to in-skin voice mail (VMIB) systems only.

Contact your System Administrator for more information.

1. Press

TRANS/PGM.

2. Enter 61.


NOTE: If a greeting already exists, it will be played.

4. Press #.

At the prompt:

5. Begin recording your greeting.

6. Press

HOLD/SAVE or SPEAKER to end and save the recording.

- A confirmation tone sounds.




Using Phone Features and Functions

Call Wait (Camp-On)

Camp-On allows you to set your phone to automatically call back a station that is busy.

After receiving station busy tone:

1. Press 6.

- A Camp-on tone sounds.


2. Pick up the handset, or press

SPEAKER

.

- You will hear the other extension ringing and can continue the call.

Flexible Button Programming

Use the procedure and Numbering Plan code shown in the section

“Programming Flex Buttons” on page 2-30.

Mailbox Buttons

In the idle state on any digital or IP phone (including Soft Phone), all pre-programmed flex buttons assigned as mailbox buttons will flash red when there is an un-played (new) message in the assigned mailbox.

Note:

See “Checking Voice Mailbox from Outside the Office” on page 2-64

for more information about Mailbox Buttons and Voice Mail.




PickUp

Extension

You can pick up a call ringing on a specific extension in your area.

To Pick Up an Incoming Call on a Specific Extension:


SPEAKER

.

2. Press 7.

3. Enter the extension number of the ringing station to be automatically connected to the caller.

Group


Note: You must be part of a PickUp Group in order to pick up calls to that group. Contact your System Administrator to find out if you are a member of a PickUp Group, and if so, which group.




SPEAKER

.

2. Dial 566 to automatically connect to the caller.


The last number dialed on an external call is automatically saved by the phone as Last Number Redial.

To Dial the Last Number Dialed


SPEAKER

.

AND/OR

2. Enter 552.

OR

Press

SPEED

, then press 6.

3. Press the

HOLD/SAVE

.




Speed Dial Numbers

Speed Dials can be programmed to dial directly to another person’s phone number (for external calls) or extension (for internal calls. Your System



Note: Speed Dial Numbers are also known as Speed Bins, and may be designated as follows:

• Station Speed Bins: 000 to 099

• System Speed Bins: 2000 to 2499

Using Speed Dial Numbers


1. Press

SPEED

.

2. Enter the speed dial bin number assigned to the destination you want to call.

- Your call will be dialed.

Programming Station Speed Dial Numbers/Bins

While your System Administrator can program System Speed Dial

Numbers/Bins (those that anyone in the system can use), you can create your own list of speed dial numbers. These are known as Station Speed Dial

Numbers or Bins.


1. Press the

TRANS/PGM

, then

SPEED

.

2. Enter the appropriate speed bin number (range = 000-099).

3. Enter number you wish to associate with this Speed Dial Number (that is the destination phone number).

4. Press

HOLD/SAVE

to store the number.

5. Enter the name associated to the number (see “Entering Characters for

Display Entries” on page 2-20)

6. Press

HOLD/SAVE

to store the name with the destination number.

- A confirmation tone will sound.




User Programming

There are several items which can be programmed for your specific station.

Review the Menu map shown in Appendix A for the location of each feature and its options.

To Access and Navigate In User Programming

From your idle station:

STATION 100 ( T )

DEC 03 08 02:04 pm

1. Press

TRANS/PGM

to display the first screen in

User Programming.

2. Use the

VOLUME

down and up buttons to scroll through the various options in the menus.

Hint: Review the Menu

Map in Appendix

A to find out which menu item to select on each screen.

[1] RING

[2] COS / SMS SER VICE

[3] AUTH / MOBILE-EXT

[4] TIME / CONF-ROOM

[5] MESSAGE

[6] ANNOUNCEMENT

[7] SUPPLEMENTARY

[*] SYSTEM

When you see an item/feature that you want to program:

3. Press the number that corresponds to the number next to the feature name.

Example: To set Ring Type on your phone, press 1.

Repeat steps 2 and 3 to complete the settings you want to make.

Note: Contact your System Administrator if you have any questions regarding the programming of your station.




Voice Mail

When you have a new voice mail message, your Message Wait Lamp (see

page “Message Waiting and Call Back Indicator Lights” on page 3-4) will be lit.

Hint: Also see “Customizing Your Phone” on page 3-8 for information about

setting/changing your password, as well as recording a voice title and voice mail greeting.

Checking Your Voice Mailbox when You Are in the Office

If your CALL BACK button LED is flashing:

1. Press

CALL BACK

.

At the prompt:

2. Enter your password.

3. Press # to play the first message.

4. Follow the prompts to manage your messages.

Checking Voice Mailbox from Outside the Office

1. Call the main company phone number.

When you hear the Auto Attendant greeting:

2. Press 7.

At the prompt:


4. Enter your password, then press #.

5. Follow the prompts to listen to (and manage) your messages.

Recording a Message in another User’s Voice Mailbox

1. Dial another station.

While the phone is ringing:

2. Press

CALL BACK

.

At the tone:

3. Record your message.


Chapter 4

Using a Single Line Telephone (SLT)

This chapter describes the features available on a Single Line Telephone (SLT) when used on the SBX phone system. Included in this chapter:


• Customizing Your Phone - see page 4-4



4 2

Chapter 4: Using a Single Line Telephone (SLT)

Using the Basics


The following procedures provide you with the basic information you need to make, answer, and transfer calls, as well as put calls on hold. You’ll also find out how to use the Message Wait feature.

Note: It is recommended that you also review the manufacturer’s user guide that was provided with your telephone. In addition, you may want to consult your System Administrator for any specific details regarding how your phone works with the SBX phone system.




Make an Internal (Intercom) Call


2. Dial the intercom number.

Make an External Call


2. Dial 9 to access a CO line.

Note: In the following countries, dial 0 to access a CO line: Finland,

Brazil, Norway, Netherlands, Belgium, Denmark, Spain, and

Italy).

3. Dial the number you want to call.

Making Calls Using CO Access

Contact your System Administrator for more information regarding CO Group and Individual Access calls.

External Calls via CO (Outside Line) Group Access


2. Dial 8 and a CO group number (01-24).


External Calls via CO Individual Access


2. Dial 88 and a CO line number (01-12).





Using Hold

Place an External Call on Hold

While connected to an external call:

1. Press the hook-switch.

2. Dial 560.

Retrieve a Held Outside Call

1. Lift handset.

2. Dial 8 # and CO line number (01-12).

OR

If you don’t remember the held CO number:

Dial 8 6 .


You can perform both screened and unscreened transfers, as well as direct transfer to a voice mailbox:

• Screened Transfers: Allows you to announce a call to the destination station before completing the transfer.

• Unscreened Transfer: Allows you to complete a transfer without announcing the party to the destination station.

To Transfer a Call

While on a call:


2. Dial the destination target (station or hunt group) to which you want to transfer the call.

Make a Screened Transfer

3. Wait for the destination target to answer.

4. Tell the destination target who is calling, then hang up to complete the transfer.

Note: If the destination station/hunt group is busy or the user does not want to accept the call, press the

TRANS

Trans/PGM to reconnect to the caller.

soft button or

OR

Make an Unscreened Transfer

5. Wait for the destination target to ring, then hang up before it is answered to complete the transfer.


4 4


Message Waiting


2. Dial the target extension number.


4. Dial 556.

5. Hang up.



Programming Your Station Name

You can designate a "name" for your station. This name will appear on your display, as well as the display of any other station in your system that you call or that calls you.


2. Enter 563, then 74.

3. Enter your name using the table shown on “Entering Characters for

Display Entries” on page 2-20).


When you hear the (confirmation) tone:

5. Hang up.

Recording Voice Announcements

Date & Time Prompt


2. Dial 563.

After the confirmation tone sounds:

3. Enter 62.

- The date & time prompt plays (e.g., "Date is March, 20th and

Time is 00:00.")





Extension Number Prompt


2. Dial 563.


3. Enter 63.

- The extension number prompt plays: "This extension is XXXX.".

Extension Status Prompt


2. Dial 563.


3. Enter 64 to play the following:

• Extension number

• Intercom Answer Mode

• Listed message X

• Wake-up time XX:XX AM or PM

• Do Not Disturb

• Forwarded to extension XXXX

• Forwarded to speed bin XXX

• Queued CO XXX

• Locked (Temporary Class of Service Charge)

• COS X

Recording Your Message


2. Dial 563.


3. Dial 61.

4. Record your message.

5. Hang up.

To Delete Your Message


2. Dial 563.


3. Enter 66.



4 6



Recording a Paging Message

This allows a caller to page you if they reach your voice mail. Your message will instruct them as to how to send a page to you. Contact your System

Administrator for more information.


2. Dial 563.


3. Dial 65.

4. Record the paging message.

5. Hang up.

To Delete Your Paging Message:


2. Dial 563.


3. Enter 67.




Setting Pre-selected Messages

You can set a message on your display that will appear on the display of any other station within your system.

Note: Contact your System Administrator for more information.

Set a Message


2. Enter 563 (Program Entry Code)

3. Enter 51.

4. Enter the number that corresponds to the preselected message you want to use and supplemental information to leave your message (see

“Entering Characters for Display Entries” on page 2-20).

• 01, then the Time =

LUNCH, RETURN HH:MM

• 02, then the Date =

ON VACATION, RETURN AT MM:DD

• 03, then the Time =

OUT OF OFFICE RETURN TIME HH:MM

• 04, then the Date =

OUT OF OFFICE RETURN MM:DD

• 05 =

OUT OF OFFICE RETURN UNKNOWN

• 06, then the External no. =

CALL XX....

(17 digits)

• 07, then the Extension at which you can be called =

IN OFFICE, STA XXXX

• Dial 08, then the Time =

IN A MEETING, RETURN TIME HH:MM

• Dial 09 =

AT HOME

• Dial 10 =

AT BRANCH OFFICE


6. Hang up.

Cancel a Pre-Selected Message


2. Enter 563, then 51#.

3. Press the hook-switch, and hang up.


4 8


Using Features and Functions

Using Features and Functions

Account Codes

An account code is used to identify outgoing (external) calls for accounting and billing purposes. Account code are used for each station so that your company can identify and bill (where applicable) calls made from each station.

Therefore, if account codes are used by your company, you will have your own code. Account Codes can be entered before or during a call.

Note: If you enter an account code during a conversation, the other party will be momentarily placed on hold. Also, an account code may contain as many as twelve digits.

After dialing or during a conversation with an external party:


2. Enter 550, then enter the appropriate account code.

3. Press the hook-switch again.

4. Continue your call.

Authorization Codes

You might be assigned an authorization code that gives you the ability to make calls on restricted phone line keys. Authorization codes are used to override access restrictions.

A long beep after you dial a number may indicate the need to enter an authorization code. Contact your System Administrator for more information.

If an Authorization Codes is required for your phone:

1. Dial a phone number.

When you hear a the (long) tone:

2. Enter the authorization code assigned to you, then press # to continue your call.


Using Features and Functions 4 9


Call Waiting

If you are on a call, you may get an alert that another caller is trying to reach you. If Call Waiting is enabled on your phone, you will hear a short tone during a conversation to indicate another call is waiting:

When you hear the tone:

Hang up with the current caller to be connected with the waiting call.

Camp-On

After receiving an intercom busy tone:

1. Press 6.

- Camp-on tone is heard at the target (called) station.


2. Pick up the handset.

- You will hear the other extension ringing, and can continue the call.

Conference

The system allows you to set up a 3-way conference between internal and/or external participant.


2. Call the first participant.


4. Dial the next number.

When the next party answers:

5. Press the hook-switch twice in two seconds to connect all three participants (including yourself).


4 10



Do Not Disturb (DND)

Setting DND


2. Dial 553.

3. Hang up.

Cancel Do Not Disturb


2. Dial 559.

3. Hang up.

Forward

Use Forward to redirect your calls to another extension or phone number.

Overview of Call Forwarding Calls

There are several Call Forward options.

Note: All Forward settings, except Follow-Me, must be made from your own phone.


2. Enter 554.

3. Enter the destination associated with the call forward type you want to use:

Hint: See "Entering a Destination" below, and “Selecting a Forward

Type” on page 4-11.

4. Hang up to complete the setting.

Entering a Destination

When entering an Internal Destination:

Do one of the following:

• Enter 100 to 131 to forward your calls to another station number (STA).

• Enter 620 to 629 to forward your calls to Hunt Group.

• Enter a voice mailbox number (for either a station or Hunt Group) to forward calls to voice mail.





When Entering an OFF-NET Destination:

• Enter a telephone number and include access and area codes where applicable.

• Enter a station (000 to 099) or system (2000 to 2499) speed bin

number.

Selecting a Forward Type

After you access the Call Forward Option (see steps 1 through 3 in “Overview of Call Forwarding Calls” on page 4-10):

0 = FOLLOW-ME FORWARD

From any phone in the system, you can specify an extension to which you want your calls forwarded. Once you enter the destination number, you will be prompted for your password.

1. Press 0 for Follow-me Forward.

Example: You go to work in a lab room and want all calls forwarded to that room, but have forgotten to set the forward prior to leaving your office. You can pick up the phone in the lab and set it for the Follow-me forward. All calls to your office phone will then ring in the lab (until you cancel the setting).

2. Press 0 for FOLLOW-ME FORWARD, then enter the (your) station number from which calls are to be forwarded.

3. Dial the authorization code of the forwarded extension.

Note: The authorization code must be registered before "Follow-Me"

Call Forward can be set. Contact your System Administrator for details.

4. Dial the extension number to which you want calls forwarded.

1 = UNCONDITIONAL FORWARD

Have your calls forwarded any time your phone is not answered or busy.

Press 1 for UNCONDITIONAL FORWARD, enter the destination extension, then your password.

2 = BUSY FORWARD

Have your calls forwarded to another destination when your phone is busy

(that is, when you are on another call).

Press 2 for BUSY FORWARD, then enter the destination extension.



4 12



3 = NO ANS FORWARD

Have your calls forwarded to another destination when there is no answer at your phone.

Press 3 for NO ANS FORWARD, then enter the destination extension.

4 = BUSY/NO ANS FORWARD.

Have your calls forwarded to another destination when your phone is busy, or when DND is enabled on your phone, or when there is no answer.

Press 4 for BUSY/NO ANS FORWARD, then enter the destination extension.

5 = (UNCONDITIONAL) FORWARD TO OFF-NET - SPEED BIN


Press 5 for (unconditional) FORWARD TO OFF-NET, then enter the

SPD-BIN (Speed Dial Number) that corresponds to the number to which you want your calls forwarded.

6 = NO ANS FORWARD TO OFF-NET - SPEED BIN

Have your calls to forward to an external phone number (such as your home or cell phone) if there is no answer at your phone.

Press 6 for NO ANS FORWARD TO OFF-NET, then enter the SPD-BIN

(Speed Dial Number) that corresponds to the number to which you want your calls forwarded (see.

7 = INCOMING OUTSIDE LINE OFF-NET (ATD ONLY)

8 =(UNCONDITIONAL) FORWARD TO OFF-NET - PHONE NUMBER


Press 8 for (unconditional) FORWARD TO OFF-NET, then enter the number to which you want your calls forwarded.

9= NO ANSWER TO OFF-NET - PHONE NUMBER

Have your calls to forward to an external phone number (such as your home or cell phone) when your phone is busy.

Press 9 for (unconditional) FORWARD TO OFF-NET, then enter the number to which you want your calls forwarded.





# = FORWARD TO VOICE MAIL

This setting allows you to have your calls forwarded directly to your own voice mailbox.

After you have selected any call forward types 1or 2 as described above:

5. Press # to forward your calls to your voice mail when your phone is unanswered or busy.

OR

Cancelling Call Forward

1. Lift handset or press

Speaker

.

2. Enter 554 then #.

OR

Enter 559.

Parking

You can place a call in a “parking slots” available on the SBX system for retrieval from another phone.

Example: A call may come in for someone in your group. However, that person is somewhere else in the building. You can park the call, then page the person with the parking location/slot number. That person can then retrieve the call from any phone in the system by dialing the park location you provided.

Note: Contact your System Administrator for details about the available parking slots, and/or if you are unsure if this feature is available on your phone.

To Park a Call




3. Dial a parking location (601 through 610).

4. Hang up.

Hint: Remember the location at which the call is parked as you need it to retrieve the call.

To Retrieve a Parked Call


2. Enter the parking location/slot.


4 14



PickUp

Extension

You can pick up a call ringing on a specific extension in your area.

To Pick Up an Incoming Call on a Specific Extension:

1. Lift your handset.

2. Press 7.

3. Enter the extension number of the ringing station to be automatically connected to the caller.

Group


Note: You must be part of a Pick Up Group in order to pick up call to that group. Contact your System Administrator to find out if you are a member of a Pick Up Group, and if so, which group.



1. Lift your handset.

2. Dial 566 to automatically connect to the caller.

Off-hook Alarm

Should the handset be left off the cradle unattended for any length of time, the user will receive a high pitched signal.

Hang up the handset to cancel the alarm.




Paging

Pages must be made using the handset.

Note: Your station may or may not allow you to page (either internal or external zone paging). However, even if you cannot initiate a page from your station you may still answer a Meet-Me Page announcement. Contact your System Administrator to find out if you have any paging features available on your phone.

There are 4 ways to initiate a page: External Page, Internal Zone Page, All Call

(System) Page, and Meet-Me Page.

Sending a Page


2. Dial the appropriate page zone number (see "Paging Options" below).

3. Make the announcement.

4. Hang up.

Paging Options

Review the procedure for Sending a Page, using one of the following options below:

545 = External Paging

You can send a page to an external paging and/or amplifier system (such as out in a warehouse or outdoor area).

Dial 545 to make an External Page.

501 through 510 = Specific Internal Zone Paging

Internal Zone Paging allows you to page a particular group of phones (such as only those phones in the front office or sales office areas).

Dial the specific zone to which you want to send a page (zones are 501 through 510)



4 16



543 or 549 = All Call (or System) Page

You can send a page to every station within the phone system, or to all zones including internal and external.

Dial 543 to page all internal zones.

OR

Dial 549 to page all zones (both internal and external)

Meet-Me Page

One user can initiate a page directed at another (specific) user. The user that is paged can then respond from any station, and be directly connected to the paging party for a private conversation (such as when a user is not in their own office and needs to reach another user).

To Respond to a Meet-Me Page

When you hear a Meet-Me page directed to you:

Dial 544 to connect to the paging party

Queuing

If you access a busy line, you may request the system to place you on hold, until the next line becomes idle.



3. Dial 556.

When you hear the confirmation tone

(indicating that the call has been accepted:

4. Hang up.



2. Dial 552.




Returning Call to Host System

If the SBX IP 320 is connected to another system, you can use this feature to transfer a call to an extension on the other system.

1. While connected to an extension call:


3. Dial 551.

When you hear new dial tone from the other system:

4. Enter the extension number on the other system.

When the station answers:

5. Announce the call.

AND/OR

6. Hang up.

Hint: See “Transferring Calls” on page 4-3

Shuttle Calls

This feature allows you to "toggle" between two active calls.


1. Press the hook-switch to place the current call on hold.

- The holding party hears music on hold (if equipped).

2. Dial another internal or external party.

3. Once the second call is connected:

4. Press the hook-switch to toggle between calls.

Hint: You can make it a conference call by pressing the hook-switch a

second time (see “Conference” on page 4-9).


4 18



Station Speed Dial Numbers

Speed Dials can be programmed to dial directly to another person’s phone number (for external calls) or extension (for internal calls). Your System



Note: Speed Dial Numbers are also known as Speed Bins, and may be designated as 000 to 099

Programming Station Speed Dial Numbers


2. Dial 555.

3. Enter a speed dial number (000 to 099).

4. Enter the number you want to associate with the speed dial number you set in step 3.

- This is the number that will be dialed when you enter the speed dial number/bin.


When you hear the (confirmation) tone:

6. Hang up.

Station Speed Dial Numbers - Using

1. Lift handset.

2. Dial 558.

3. Enter the speed dial number (000-099) associated with the number you want to dial (see step 4 above).

Universal Night Answer

When you hear an incoming call on another phone or night bell:


2. Enter the UNA Access Code 569 to be connected to the incoming call if it was programmed as an UNA line.

Note: Contact your System Administrator for details about UNA lines.




Voice Mail

Checking Voice Mail Messages

Note: Contact your System Administrator for additional Voice Mail information.


2. Dial 557.

When you hear the message number prompt and the first voice message:

To Delete the Current Voice Message and Hear the Next Message

3. Press #1.

OR

To Save the Current Voice Message and Hear the Next Message

Press #2.

OR

To Repeat the Current Voice Message

Press #3.



Appendix A

User Programming Map

Using the Map

The following listing is a map of the programming options available on your phone.

Note: This map applies to both the 24-Button and 8-Button phones.

1. Press

TRANS/PGM to access the main menu.

2. Use the Volume down and up buttons to scroll through the menu items.

on the Nav NOTE: On the 24-Button phone, you can also use

Button to scroll through the menu items.

3. Use the dialpad keys enter selected options.

Example: To set the an alarm time, you would press

TRANS/PGM, then scroll down to option 4 - TIME/CONF ROOM, press 4 to select it. You can then use the dialpad to enter the time in 4 digits.

Press

HOLD/SAVE to save the setting

4. Press

HOLD/SAVE to store the setting.

IMPORTANT: Any item designated with an asterisk (*) is a System

Administrative feature only (including any related sub-menus).

It is not available for User Programming.


A 2

Appendix A: User Programming Map

Using the Map

Map

[1] Ring

[1] Station Ring Type - dial (1-4)

[2] Answer Mode - dial (1-3); HTP

[3] SMS Msg Display

[4] Enblock Mode - dial 1, ON; dial 0, OFF*

[5] SMS / Notice Display - (Invalid)

[6] Scroll Speed - (Invalid)

[7] Ear-Mic Headset - dial 1, ON; dial 0, OFF

[8] ICM Bell - dial (01-15)

[9] CO Bell - dial (01-15)

[#] PTT Group - (Invalid)

[2] COS*

[1] COS Down

[2] COS Restore

[3] Walking COS - enter COS override code

[4] COS Change - (Invalid)

[5] SMS Inbox (000/000) - (Invalid)

[6] Del All SMS Msgs - (Invalid)

[3] Auth / Mobile-Ext

[1] Auth Register - (Invalid)

[2] Auth Change - enter current password

[3] Reg Mobile-Ext - (Access Denied)

[4] Active Mobile-Ext - (Access Denied)

[5] Reg Mobile-Ext CLI - (Access Denied)

[6] Active Mobile Hunt - (Access Denied)

[7] MW to Mobile-Ext - dial 1, ON; dial 0, OFF

[4] Time / Conf-Room

[1] Set Wake Up Time - dial HH:MM

[2] Wake Up Disable - dial HH:MM

[3] Active Conf-Room - dial 1-9 and password*

[4] Deactive Conf-Room - dial 1-9 and password*

[5] Call Cover Attr

[1] Call Coverage Mode - dial 1, ON; dial 0, OFF

[2] Delay Ring Cycle - dial 0-9



Using the Map A 3

Appendix A: User Programming Map

[5] Message

[1] Set Preselected Msg - enter Msg number

[2] Set Custom Msg - enter Msg 00

(see “Entering Characters for

Display Entries” on page 2-20)

[6] Announcement

[1] Rec User Greeting

[2] Listen Time / Date

[3] Listen Station Number

[4] Listen Station Status

[5] Record Page Msg

[6] Erase User Greeting

[7] Erase Page Msg

[8] Outbound Notify - dial 1, ON; dial 0, OFF

[9] Outbound Number - dial outbound telephone number

[7] Supplementary

[1] LCD Display Language

[2] MPB Version Display*

[3] BGM - dial 00-08*

[4] Register Sta Name - enter name

(see “Entering Characters for

Display Entries” on page 2-20)

[5] Spk / Headset - dial 1, SPK; dial 0, Headset

[6] Headset Ring Mode - dial 1, S; dial 2, H; dial 3, both

[8] Serial Number

[9] PC - Phone Lock Key

[

6

] System

[ # ] Enter Admin*

[1] Relocation Out*

[2] Relocation In*

[3] Register Bluetooth ®

[4] Bluetooth ®

[0] HotDesk Login

[

6

] HotDesk Logout



Index

Phone Features

8-Button Digital Phones

911 feature 1-5

Call Wait 3-10

Callback light 3-4

Camp-On 3-10

Connecting 1-4

Display (LCD) 3-3, 3-4

End calls 2-13

External calls 3-6

Fixed buttons 3-5

Flexible (flex) buttons 3-3, 3-5, 3-10

Handset 3-3

Headphone jack 3-3

Help 1-3

Hold/Save button 3-3

Internal calls 3-6

Last number redial 3-11

LCD 3-3, 3-4

Mailbox buttons 2-65

Making calls

speaker 2-13

Message waiting light 3-4

Microphone (MIC) 3-3

MSG LED 3-3

Password 3-8

PGM (Trans) button 3-3

PickUp 3-11

Pre-programmed buttons 3-3, 3-5

Redial (last number) 3-11

Speaker 2-14, 3-3 switching to handset 2-14

Station programming 3-9

User programming 3-13

Voice mailboxes 2-65

Volume 2-14


IND 2

Index: Phone Features

24-Button Digital Phones

24-Button Digital Phones

Numerics

24-Button Phone

911 feature 1-5

ACNR 2-33

Alarm 2-31

Answering calls 2-13

Automatic called number redial (ACNR)

2-33

Barge-in 2-47

Buttons and features 2-3, 3-3

Call log 2-34

Callback 2-3, 2-37

light 2-10

Camp-on 2-38

Characters on display 2-20

Conference 2-39

Connecting 1-4

Customizing 2-19, 2-29

Diagram 2-2, 3-2

Dial by name 2-54

Dialed call list 2-34

Display 2-3, 2-4

custom messages 2-29

entering characters 2-20

pre-selected messages 2-26

DND (Do Not Disturb) 2-40

Ear-mic 2-16

End calls 2-13

Entering characters on display 2-20

Erase soft button 2-6

External calls 2-12

Fixed buttons 2-11

Flash 2-40

Flexible (flex) buttons 2-3, 2-11, 2-30

Forward 2-41

Handsfree mode 2-25

Headphone jack 2-3

Headset 2-15, 2-16

Help 1-3

Hold 2-17, 3-7

HotDesk 2-45

HTP mode 2-25

Join calls/conversations 2-47


LCD 2-3, 2-4

Leave a message 2-47

Lights

call back 2-10 message wait 2-10

Lost calls 2-35

Mailbox buttons 2-65

Making calls 2-12

Messages 2-10, 2-26, 2-29

Mic (ear-mic) 2-16

Microphone (MIC) 2-3

Monitor calls 2-47

MSG 2-47

Mute 2-48

Nav button 2-3, 2-8

Off-net 2-43

Paging 2-49

Park and page 2-53

Parking calls 2-52

Password 2-21

Phonebook 2-54

PickUp calls 2-55

Pre-programmed buttons 2-3, 2-11

Pre-selected messages 2-26

Privacy mode 2-25

Received call list 2-34

Record calls 2-59

Redial 2-55

Ring types 2-24

Soft buttons 2-3, 2-5

Speaker 2-3, 2-13

Speed dialing 2-56

Station programming 2-9, 2-19, 2-23

Tone mode 2-25

Transfer calls 2-18

Two-way recording 2-59

User programming 2-60

Voice mail 2-62

Voice over 2-61

Volume 2-14, 2-16

Wake up (alarm) 2-31


Single Line Telephone (SLT) IND 3

Index: Phone Features

Single Line Telephone (SLT)

911 Feature 1-5

Account Codes 4-8

Alarm (off-hook) 4-14

Authorization codes 4-8

Call waiting 4-9

Camp-On 4-9

Codes

account 4-8 authorization 4-8

Conference 4-9

Connecting 1-4

Customize 4-4

DND (Do Not Disturb) 4-10

Follow-me forward 4-11

Forward 4-10

Help 1-3

Hold 4-3

Host system (return calls) 4-17

Internal calls 4-2


Meet-me page 4-16

Messages 4-4, 4-5, 4-6, 4-7, 4-19

Night answer 4-18

Off-hook alarm 4-14

Off-net forward 4-12

Paging 4-6, 4-15, 4-16

PickUp 4-14

Pre-selected messages 4-7

Programming station name 4-4

Queuing 4-16

Record 4-4, 4-5, 4-6

Redial (last number) 4-16

Returning calls to host system 4-17

Shuttle calls 4-17

Speed dial numbers 4-18

Station name programming 4-4

Toggle between calls 4-17

Transferring calls 4-3

Universal night answer 4-18

Voice announcements 4-4

Voice mail 4-13, 4-19



Vertical SBX IP 320 User guide

SBX IP 320

Phone User Guide

THIS PAGE INTENTIONALLY LEFT BLANK.

Contents

Chapter 1

Introduction

Chapter 2

Using the 24-Button Digital Phone

Chapter 3

Using the 8-Button Digital Phone

Chapter 4

Using a Single Line Telephone (SLT)

Appendix A

User Programming Map

Index

Phone Features

Chapter 1

Introduction

How To Use This Guide

SBX Phone Features

Specific Phone Model Information and Features

Getting Help

Your System Administrator

Vertical Technical Support

Connecting Your Phone

Connecting a Digital Phone

Connecting Your Single Line (SLT) Phone

911 Feature

Chapter 2

Using the 24-Button Digital Phone

Using the Basics

What’s on the 24-Button Digital Phone

Phone Buttons and Features

Using the Display

Soft Buttons

Nav Button

Station Programming Menu Overview

Message Wait and Callback Indicator Lights

Messages

Fixed, Pre-programmed, & Flex Buttons

Making and Answering Calls

Making Calls

Answering Calls

Using the Speaker

Using the Headset (vs. Speaker) Mode

Using a Headset with a 2.5 mm Headset Jack (Ear/Mic)

Using the Hold Feature

Transferring Calls

Transfer a Call from Your Station to another Station

Transfer a Call Directly to Voice Mail

Customizing Your Phone

Station Name Programming

Entering Characters for Display Entries

Setting Your Password

Registering (Creating) Your Password

Changing Your Password

Recording Your Station Name (Voice Title)

Recording Your Station Greeting

Setting Ring Types

Setting the HTP Mode

Using Pre-Selected Display Messages

Setting a Pre-Selected Message

Creating a Custom Message

Programming Flex Buttons

Using Phone Features and Functions

Alarm (Wake Up Program)

Automatic Called Number Redial

Call Log

Using the Received or Dialed Call List

Using the Lost Call List

Callback

Camp-On

Conference

Do Not Disturb (DND)

Flash

Forward Calls

Overview of Forwarding Calls

Selecting a Forward Type

Cancel Forward Setting