SAP Jam User Guide

SAP Jam User Guide
Document Version: November Release - 2013-12-04
SAP Jam User Guide
Table of Contents
1
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.1
About SAP Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2
SAP Jam editions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.3
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.4
Uploading a personal profile photo. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.5
Editing profile information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.6
Managing your account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.6.1
Email Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.6.2
Feed Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.6.3
Activating mobile access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.6.4
Setup integrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.7
First Time Login Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.8
About colleagues' profile pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2
About groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.1
About group templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.2
Creating a group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.3
Inviting people inside your company to a group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
2.4
Inviting external participants to a group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
2.5
Allowing users to request to join a private group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.6
Editing group settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
2.7
Running group reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2.8
Deleting a group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.9
Restoring a group from your Trash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3
About feeds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.1
Home Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3.2
Group Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.3
Company News Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.4
Profile page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4
About notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5
About content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
5.1
Creating a content item within a group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5.2
Creating a content item in your Profile page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5.3
Blog posts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5.4
Decision making tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.5
Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
5.6
Planning tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2
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SAP Jam User Guide
Table of Contents
5.7
Videos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.8
Wiki pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
5.8.1
5.9
Creating a wiki page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Editing Group Overview pages, Wiki pages, and Blog posts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
5.9.1
About dynamic widgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
6
Managing content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
7
About forum topics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
7.1
Discussions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
7.2
Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
7.3
Ideas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
SAP Jam User Guide
Table of Contents
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
3
1
Getting Started
1.1
About SAP Jam
SAP Jam is a social collaboration and decision-making solution that brings together people, processes,
information, and applications to enable better problem-solving and decision-making. With SAP Jam, enterprises
can use social networking to allow their employees and partners to collaborate on projects, learn, and innovate
together.
SAP Jam is designed to drive results by structuring conversations and enabling people to make informed
decisions and solve business-critical problems. SAP Jam provides features such as polls, activity feeds, blogs,
video and document sharing and versioning, wikis, public and private groups to help employees quickly connect
with one another, create and share critical information.
1.2
SAP Jam editions
Depending on your edition of SAP Jam, different features are available. This document describes all features
available in SAP Jam, regardless of the edition where the features are contained. For more information on what
features are enabled in your edition of SAP Jam, go to this link:
http://community.successfactors.com/t5/Jam-Product-Resources/bg-p/Jamproductresources
.
If you don't have access to the community, you can request access by sending an email to
[email protected]
1.3
System Requirements
SAP Jam is an internet-based offering and requires a connection to the Internet and access to a web browser to
gain access to the application. The following are Desktop Environments supported by SAP Jam:
●
●
4
Currently, SAP Jam supports the following web browsers:
○
Internet Explorer 7 to 10
○
FireFox - All versions
○
Safari 5
○
Chrome - All versions
Browser Configurations:
○
SAP Jam is a Web 2.0 application and uses caching heavily for static content. We recommend that
companies do not clear their cache as this will significantly impact performance. The minimum
recommended cache size is 250 MB. Newer Web pages must be enabled.
○
HTTP 1.1. and JavaScript must be enabled.
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SAP Jam User Guide
Getting Started
○
Browser session cookies (non-persistent) must be enabled for authentication purposes.
○
The browser must allow Pop Up windows from SAP Jam domains. These are used to display some types
of content.
●
Adobe Flash plug-in is required. Currently, SAP Jam supports Adobe Flash Player 9.0 or higher.
●
Java Runtime Environment (JRE) 1.6 or higher is required for recording Videos on Desktop.
●
Network Bandwidth Requirements - The recommended connection speed is 300-400Kbit/s. SAP Jam is
designed for speed and responsiveness with minimal use of large graphic files.
1.4
Uploading a personal profile photo
Adding a profile photo makes it easier for people to identify you participating in SAP Jam. For example, when you
make a comment or update an SAP Jam Group, participants can see your photo right next to the comment and
quickly see who made it. This saves time when following discussions in Groups that have many participants and
extensive input.
Note
●
If SAP Jam is integrated with SuccessFactors BizX, the photo you upload to SAP Jam will be replaced if a
new photo is uploaded into your SuccessFactors profile.
●
SAP Jam administrators can turn off profile photos.
1.
Click the Profile tab.
2.
Click the camera (edit) icon in the photo frame.
3.
Click Browse to select a photo to find the photo in your local directory.
4.
Select the photo you want to upload, and click Open.
Note
The file should be smaller than 5 MB and in one of the following formats: JPEG, GIF, PNG.
5.
Adjust the size and position of the photo in the frame and click Save changes.
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Getting Started
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5
Note
You can rotate and control cropping of the profile photo after you have uploaded it.
1.5
Editing profile information
Once you have an SAP Jam account, you can edit your profile information from the Profile tab.
If SAP Jam is integrated with SuccessFactors BizX, profile information can be synchronized from the
SuccessFactors BizX Platform.
Click Edit Details and select the field you want to update. You can edit information in the following categories:
●
Basic profile information - First Name, Last Name, Nickname, Job Title, Start Date, and Job Description.
●
Contact information - Email address, Phone, and IM.
●
Org Chart - Manager, Direct Reports, Assistants.
●
Office Information - Primary Office, Site, Building, Floor, Notes.
●
Personal Information - Hometown and Mothers maiden name.
6
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SAP Jam User Guide
Getting Started
Note
Some of these fields can be defined as read-only by SAP Jam administrators.
1.6
Managing your account
You can manage your account from the Account Settings page. The following account settings can be customized:
●
Setup your email preferences.
●
Customize your feed events.
●
Setup integrations with other sites (such as Google Calendar, Google Docs, Personal Blog RSS, Triplt, and
Twitter).
●
Authorized applications to access your account.
●
Change your API password to grant access to SharePoint or an RSS reader.
●
Activate mobile access.
●
Restore an item from your trash.
To access the Account Settings page, Click your name on top of the page and select Account.
Note
Some features may not be enabled by your Company Administrator. For more information about which
features are available to you, contact your administrator.
1.6.1
Email Settings
SAP Jam sends you content and updates via email. From the Email Settings page, you can control when and how
often you receive emails from SAP Jam. There are four general categories of emails sent by SAP Jam. From each
category, you can check or uncheck specific options to either start or stop receiving email notifications related to
specific events. The following is a list of email notification categories sent by SAP Jam:
●
High Priority Emails - These are emails that SAP Jam sends to you on activity that is considered a high
priority. For example, when somebody sends a direct message to you or when somebody posts a comment on
your profile wall a high priority email is sent. It is recommended that you keep all the options in this section
checked. However, you can choose not to receive emails for a particular type of event.
●
Medium Priority Email - These are emails that SAP Jam sends to you on events that may not require your
immediate attention. For example, when somebody comments on a feed or when somebody edits a wiki page
that you created. You can decide which events in this section you want SAP Jam to send you email
notifications about.
●
Daily Emails - These are emails that SAP Jam sends to you once a day. The Summary Email can be
customized to contain specific information depending on which options you select.
●
Group Notifications - You can select how often you receive notifications for each of the groups in which you
are a member.
SAP Jam User Guide
Getting Started
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7
You can reply to email notifications sent by SAP Jam to add commentary back to the SAP Jam feed. Moreover,
you can attach documents to your email reply and the attachments will be uploaded to SAP Jam.
1.6.2
Feed Settings
Your feed is made up of events from the people and groups you are following. You can customize your feed to only
display updates relevant to you by choosing which types of events you want to see.
Note
When you make changes to your feed settings, all future events in your feed will be affected.
Related Information
Home Feed [page 27]
1.6.3
Activating mobile access
You can download the SuccessFactors BizX Mobile app from your mobile device app store and get access to SAP
Jam from your mobile device. The following devices are supported to use the BizX mobile app:
●
Blackberry
●
iPhone or iPad
●
Android device
1.
To activate mobile access, download and install BizX mobile from your device's app store.
2.
Select SAP Jam as your account.
The activation code is displayed in your mobile device.
Note
If you have a SuccessFactors account, you can use that account to login instead. This will allow you to use
other modules in SucessFactors such as Performance Management, Learning, and Compensation.
3.
Go to your computer and login to your SAP Jam account to complete the activation process.
4.
Click on your name and select Account from the menu.
5.
Select Mobile Setup from the list.
6.
Click Add a Device.
The Add a Mobile Device page appears.
7.
Enter the activation code displayed in your mobile device.
8.
(Optional) Enter a description for your device.
You can enter a name or description that is meaningful to you for each new mobile device.
Your mobile device is now activated with your SAP Jam account.
8
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SAP Jam User Guide
Getting Started
1.6.4
Setup integrations
SAP Jam lets you set up integrations with other sites and start syncing with them. For example, you can sync a
Twitter feed with SAP Jam to automatically share status updates via Twitter or you can Sync with Google
Calendar to share events with SAP Jam. In order to set up integrations, you need to have an account with each
external service. You can open a new account by following the links on the right menu. If you already have an
account, enter the account information in the respective field and click Save Changes.
1.7
First Time Login Wizard
The First Time Login Wizard walks you through the step of following people, giving you insight as to why they're
recommended, as well as introducing you to groups that you may be interested in based on which people you are
following and what information is stored in your user profile.
Note
Contact your company administrator to find out if the First Time Login Wizard has been turned off.
Note
The wizard is available to customers that provision their users from the SuccessFactors BizX platform.
1.8
About colleagues' profile pages
Your colleagues' profile pages contain information about their recent activity in SAP Jam. On your colleague's
profile wall, you can write a message which is visible to them and other people visiting their profile page. You can
also click Follow to start receiving feeds about your colleague's activity.
In addition, you can do the following from the Actions menu:
●
Give a Kudo - If you would like to recognize a colleague for their effort, you can give them a kudo and add a
note to it.
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Getting Started
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●
Add Task - You can assign a task to your colleague to start working on an action item. Your colleague can
change the task status from open to completed once they are done working on it.
●
Send Private Message - You can send a private message that your colleague can see from the messages tab.
●
Status Nudge - You can send a status nudge to remind your colleague to update his or her status.
You can also see all the content and posts that your colleague has added to SAP Jam from your colleague's profile
page.
10
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SAP Jam User Guide
Getting Started
2
About groups
SAP Jam groups are either company-public or private areas where you and other people can upload, create, or
reference material specific to your department, project, or team. Groups provide a space to interact around a
specific topic or with a limited number of people. SAP Jam administrators can enable users to create their own
groups. If this option is enabled in your SAP Jam configuration, you can create a group to start collaborating on a
topic.
Group Overview page
A Group Overview Page is the default landing page for a group. This page is used for summarizing the group
purpose, people in a group, and the group's content. This can be very helpful if your group has regularly updated
goals, a running task list or any group-related information that gets updated frequently. You can also create
multiple pages for the group Overview section to help organize information and facilitate navigation in the group.
You can create an Overview page for your group using the content editor that SAP Jam provides. With the content
editor you can customize your Overview page, insert content, and add dynamic widgets to it. You can also toggle
the page header on and off and easily set a group photo the same way you set your profile photo.
Note
Only group administrators can create and edit a Group Overview page.
SAP Jam User Guide
About groups
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11
Group Trash
When an item is deleted from a group, the item is placed in the group trash rather than the personal trash. This
allows group administrators and group members to recover any group content that is accidentally deleted.
Anyone can view items deleted in the group trash, including information such as item name, type, when it was
deleted, and by whom. From the group trash, group administrators can restore or purge any items. Group
members can restore or purge the items they own as well as items they do not own provided the item level
permissions are set to Full Access and the group participation level is set to Full. Restoring and purging can be
performed individually or in bulk. Items deleted from private folders are accessible in the group trash to all group
administrators as well as group members with access to the private folders. Purging an item is an irreversible
operation.
* item ownership is defined as the user who originally uploads/shares the first version of a document, or the user
who originally creates a wiki/blog post etc.
Related Information
Editing Group Overview pages, Wiki pages, and Blog posts [page 44]
About dynamic widgets [page 46]
2.1
About group templates
SAP Jam offers a set of prebuilt templates that let you create group content quickly and consistently. These
templates contain a professionally-designed overview page as well as placeholder content and group structure
including discussion forums that help the group owner quickly set up a group that’s optimized to address specific
business scenarios.
Predefined Templates
Group Template
Template Description
Help and Support Template
An internal-facing Q&A
●
community designed for
members and experts to help
each other on a particular topic of
interest.
Group Overview Page: Link to How-to Documentation
Folder, Link to Technical Support Page, Link to Ask
The Experts Questions Forum, Content Widget for
News and Updates, People Widget for Experts, Forum
Widget for Questions, Feedback and Feature
Requests, Forum Widget for Popular Questions, Links
to Related Groups
●
Group Content Page: News and Updates Folder, Howto Documentation Folder
12
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Elements Included
SAP Jam User Guide
About groups
Group Template
Mentoring and Coaching
Template
Knowledge Sharing
Template
Education Center Template
Topic-based Collaboration
Template
Team Collaboration
Template
SAP Jam User Guide
About groups
Template Description
A group where mentors and
mentees can connect and have
private conversations.
A community where experts and
coaches can connect and share
knowledge on a particular topic.
A group where instructors,
students, and experts can
collaborate and discuss a training
course.
Elements Included
●
Group Forums Page: General Forum, Questions
Forum, Ideas Forum, Help Forum, Issues Forum
●
Group Overview Page: Your Mentor Information,
Mentor Contact Information, Forum Widget for
Popular Questions, People Widget for Recently
Joined, Feed Widget for Latest Updates, Content
Widget for Featured Documents, Links to Forum
Topics
●
Group Content Page: Mentor Profile Folder
●
Group Forums Page: General Forum, Ask the Mentor
Forum, Feedback and Ideas Forum
●
Group Overview Page: People Widget for Experts,
Content Widget for Featured Documents, List of Key
Events, Forum Widget for Latest Topics, List of Forum
Links, Feed Widget for Latest Updates, Forum Widget
for Popular Questions
●
Group Content Page: Expert Profiles Folder
●
Group Forums Page: General Forum, Ask the Expert
Forum, Feedback and Ideas Forum
●
Group Overview Page: Video for Course Information,
People Widget for Instructors, Content Widget for
Instructional Videos, Forum Widget for Latest Topics,
Content Widget for Course Materials, Feed Widget for
Latest Updates, People Widget for Recently Joined,
Additional Information
●
Group Content Page: Instructional Videos Folder,
Course Materials Folder
●
Group Forums Page: General Forum, Questions
Forum, Ideas Forum
A group where members can
●
collaborate and share knowledge
around a specific topic of interest.
A group that helps members stay
organized, share resources and
create a virtual presence for their
existing team.
Group Overview Page: Content Widget for Featured
Content, Forum Widget for Forum Topics, People
Widget for Key Members, Content Widget for Folders,
Links to Additional Information, Feed Widget for
Latest Updates, People Widget for Most Active
Members
●
Group Forums Page: General Forum, Questions
Forum, Ideas Forum
●
Group Overview Page: Content Widget for Featured
Documents, Content Widget for Team Meeting Notes,
People Widget for Top Contributors, Forum Widget
for Latest Conversations, Feed Widget for Latest
Updates, People Widget for Recently Joined
●
Group Content Page: Team Meeting Notes Folder,
Team Resources Folder
●
Group Forums Page: General Forum, Questions
Forum, Ideas Forum
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
13
Group Template
Template Description
Elements Included
Account Management
Template
A group template designed to
support collaboration and
decision-making for a single
Account from SAP CRM, by
providing a comprehensive, ‘live’
view into account information
pertinent to Sales and Customer
Service. Groups created with this
template display up-to-date
Account information, including
Opportunities and Service
Requests.
●
Group Overview Page: Feed Widget for Overall
Status, People Widget for Key Members, Business
Object Widget for Account, Related Groups Widget,
Task Widget for Group Tasks, Important Links,
Business Object List Widgets for Opportunities and
Service Requests, Background Page, Documents
Page
●
Group Content Page: Official Documents Folder,
Reference Materials Folder, Background Information
Folder
A group template designed to
support Sales teams in
collaborating around an
Opportunity within SAP CRM,
deciding on strategy, and
finalizing documents, videos,
presentations and other
messaging required to close
deals.
●
Group Overview Page: Content Widget for Customer
Related Documents, Content Widget for Sales
Strategy, Content Widget for Presentation Materials,
Business Object Widget for Opportunity Details,
People Widget for Key Members, Forum Widget for
Strategy Discussion
●
Group Content Page: Customer Related Documents
Folder, Sales Strategy Folder, Presentation Materials
Folder
●
Group Forums Page: Strategy Forum
●
Group Overview Page: Content Widget for Customer
Related Documents, People Widget for Key
Members,Content Widget for Presentation Materials,
Forum Widget for Latest Topics, Feed Widget for
Latest Updates
●
Group Content Page: Presentation Materials folder,
Customer Related Documents folder
●
Group Forums Page: General forum
Opportunity Deal Room
Template
Customer Engagement
Template
14
A group template designed to
support external customer
engagements, one example being
work geared towards closing a
Sales Opportunity.
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SAP Jam User Guide
About groups
SAP Jam User Guide
About groups
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
15
2.2
1.
Creating a group
Click the Group tab and select Create a Group.
The Create a Group page appears.
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SAP Jam User Guide
About groups
Figure 1: Creating a group
2.
Choose a group template from the list.
Group templates contain an overview page as well as placeholder content and group structure including
discussion forums that help you quickly set up a group that’s optimized to address specific business
scenarios. For more information, see About group templates [page 12]
3.
Type a name for your group.
Use a name that would help users distinguish your group from others.
Note
Group names are globally unique, if there is an existing group with the same name as yours, you must
choose a different name before you can proceed.
4.
Type a description for your group.
The description captures the group's objectives and helps to inform and attract other people who might be
interested. If the group is public, the description is visible to others and they can search for the group's
description. When the group is private, the description is visible when someone is invited or joins the group.
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About groups
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17
5.
Set permissions for your group.
There are three options to select from:
6.
○
Public Group - A group that anyone in your company can join, view, and make content updates to.
○
Private Group - A group where members must be explicitly invited in order to view or post group items.
This group can only be edited by SAP Jam administrators and group administrators and the group name
can only be seen by invited members. The group name, members, content, and description are not visible
to anyone not invited to join the group.
○
External Group - A group that lets you communicate with members of different companies in a private,
invitation only space. This group can only be edited by SAP Jam administrators and group administrators.
(optional) Click Advanced Options and set the following settings:
○
○
Select a Collaboration Level:
○
Read-only - Only group admins can create, edit, and post items in the group. All users can view,
download, and add comments to group content, but they are not allowed to post or edit. This group
type is not for collaboration, but only for broadcasting information.
○
Limited - Only admins can create and upload new content. All users can edit, post, comment, like, and
view group content.
○
Full - All users can create and collaborate on group content. The Group Admin can customize the
upload policy.
Set Invite Policy:
○
○
○
All members - All members are allowed to invite new members. This option is only available for public
groups.
○
All group members - All group members are allowed to invite new members.
○
Only group admins - Only the group admins are allowed to invite new members.
Set Upload policy - If you choose the full collaboration level, you can restrict the upload policy according
to your needs:
○
All group members - all members of your group can upload new content items.
○
Only group admins - only group admins can upload new content items. All group members are
allowed to comment or edit content.
Set Moderation Policy - If selected, when group members upload documents, photos, videos, wikis or
blogs, the group administrator must first review and approve this content before it is visible in the group.
This provides content publishing safe-guards to ensure content is appropriate for the business context
within a group.
7.
Click Create at the bottom of the page.
8.
(optional) From the group's page, click Group Admin and select Edit to view group settings.
You can edit the following:
○
From the setup tab, you can Customize what is available in this group. This includes enabling and disabling
the group Content Section and Forums Section.
○
From the participation tab, you can Enable @@notify. If this is selected, users can send notifications to all
group followers. As a group administrator, you can turn off the ability for members of the group to
@@notify other group members to help minimize unwanted notifications in large groups.
Note
It is possible for Group Administrators to change the group permissions to Public, Private, or External after a
group has been created.
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SAP Jam User Guide
About groups
2.3
Inviting people inside your company to a group
1.
From the group page, click Invite.
2.
Type the email addresses of the people you want to invite to the group and click Send Invite. If the people you
are inviting already use SAP Jam, you can also enter their name and the auto-complete function will help you
to quickly find the right person. You can also add a message in the Personal Message box.
Note
If the group is a Private internal group or Public internal group, you can only invite participants with your
company's email address (For example, [email protected]). Public internal groups are visible
to anyone within your company without invitation.
The invitee will receive an e-mail notification about your invitation and then can choose to accept or reject your
invitation.
Users can leave group membership if they select the Leave Group option or they can stop seeing updates from the
group in their Home feed by selecting the Stop following this group option.
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About groups
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19
Note
Once access to the group is granted, group admins can remove access to the group.
2.4
Inviting external participants to a group
You can invite participants outside your company to collaborate on SAP Jam.
Note
External participants can only be invited to join “private external groups”.
External registration process
Inviting external users to your group will kick start the registration process to allow your guest into the group. Your
guest will receive an invitation from [email protected] to register as a guest to your company's
SAP Jam network. The guest registration process requires users to have an SAP ID account. SAP ID is a central
authentication service used by all SAP websites and SAP Hana Cloud Platform applications. When the user clicks
on the "View group invitation" link in the e-mail invitation, they will be asked to either register for SAP ID or confirm
their existing SAP ID credentials before they are given access to SAP Jam as a guest user.
External interface and restrictions
External participants only have a limited view of SAP Jam. External participants can access their Home, Profile,
and Groups tab.
●
Home tab - Feed updates within the Home tab only display a summary of activities for groups the external
participant is a member of.
●
Profile tab - Within the Profile tab external participants can maintain basic profile information, contact
information and upload a photo. External participants can't browse for or follow other participants' profiles.
●
Groups tab - External participants are not allowed to create new groups or browse for existing groups. Within
the Groups tab they can only see groups they are a member of. Within a group external participants can
create content and access a limited profile of other group members (internal and external).
Note
External participants can't use search and can only find people and content of the groups they are members of.
20
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SAP Jam User Guide
About groups
Troubleshooting external registrations
If your guest external users have trouble registering for SAP Jam, ensure you have done the following:
●
Your guest external users have carefully read the instructions in the email invitation sent by SAP Jam.
●
Your guest external users have registered with the same email address that you used to invite them to SAP
Jam.
●
You actually invited your guests to the group instead of just forwarding a link to the group.
2.5
Allowing users to request to join a private group
A group admin can configure a private group to allow non-members the ability to request to join. This feature only
works for provisioned users, and does not work with external ‘guest’ user accounts. The feature is designed to
ease the challenge of having to specify many invitee emails individually, or when an open-invitation policy is
desired.
To do this, the group administrator
1.
creates and activates the group
2.
captures the group’s unique URL on the browser
3.
sends the URL to the intended members by other means (E-mail, communities etc.)
When someone accesses the group URL, they are taken to the group’s landing page where they can request to
join. The group administrator is notified when there are pending requests for the group. He collects all requests
under the Pending Request list where he can verify who made the requests, and either accept or deny the
requests. When there are multiple group administrators in the group, any group administrator can accept or deny
membership requests.
2.6
Editing group settings
Group administrators have the flexibility to customize group settings such as changing the group name, group
description, or image.
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About groups
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21
Note
You can only change a group's details if you are the group administrator of the respective SAP Jam group.
1.
From the left navigation bar, click Group Admin and select Edit.
The Edit Group page appears.
Figure 2: Editing group settings
2.
Click one of the tabs to edit group details:
○
General - You can edit group name, group description, group type, and invite policy.
○
Setup - You can edit the following setup settings:
○
22
Announcement - Create a welcome message or user agreement that all group members will see on
their first visit to the group.
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About groups
○
○
Photo - Upload a group picture to be displayed on the group's main page. The maximum size for a
group image is 110 x 110 px.
○
Customize what is available in this group - Enable and disable group Content Section and Forums
Section.
Participation - You can edit the following participation settings:
○
Read Only (formerly "Info") - Only group admin can create, edit, post, comment, and like feed item in
group. All users can view and download group content, but they are not allowed to comment, post or
edit. Chats, discussions, polls, and tasks are not available with Info participation settings. This group
type is not for collaboration, but only for broadcasting information.
○
Limited (formerly "Expert") - Only the group administrator can create and upload new content. All
users can edit, post, comment, like, and view group content.
○
Full Participation - All users can create, edit, post, comment, like, and view group content. Group
administrators can customize the upload policy.
○
Upload policy If you choose the full participation setting, you can restrict the upload policy according
to your needs:
○
All group members - all members of your group can upload new content items.
○
Only group admin - only group administrator can upload new content items. All group members
are allowed to comment or edit content.
SAP Jam User Guide
About groups
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23
2.7
○
Moderation Policy - If selected, when group members upload documents, photos, videos, wikis or
blogs, the group administrator must first review and approve this content before it is visible in the
group. This provides content publishing safe-guards to ensure content is appropriate for the business
context within a group.
○
Enable @@notify - If selected, users can send notifications to all group followers. As a group
administrator, you can turn off the ability for members of the group to @@notify other group
members to help minimize unwanted noifications in large groups.
Running group reports
Report metrics
SAP Jam reports display adoption metrics including user contribution and consumption activity. SAP Jam
Reports can be downloaded as CSV files from the Reports tab. Most reports are available to Group Administrators
for group-specific data.
The following reports are available to SAP Jam Group Administrators:
Report
Description
Activity Summary by Week or Month
Aggregated counts of content creation activities. This report
can be run against the entire company, or a specific group.
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SAP Jam User Guide
About groups
Report
Description
Content Consumption by Week or Month
Number of views per week or month for rich data content
types (blogs, documents, links, photos, videos and wiki
pages).
Contribution Report by Object by Week or Month
Aggregated activity count for all items in SAP Jam such as
comments made, groups created, photos and documents
uploaded, and so on. This report Includes activity in private
groups.
Group Member Activity Report
List of members in each group, including the number of
activities in the last 30 days.
User Consumption by Week or Month
List of users and the number if items they have viewed in a
given time frame. Items consumed can be any item that has a
view count (For example, documents, photos, and wikis).
Only users who have viewed at least one item within the
requested time frame are listed.
User Contribution by Week or Month
Number of objects a user has contributed per week or month.
User Activity Report
Aggregate of content contributed per user for a specified
time range.
Ideas Report
List of ideas submitted to the group Ideas Forum for a
specified time range.
2.8
Deleting a group
To delete a group, you need to be the group administrator. Only the group administrator can delete a group.
1.
From the Groups tab, select the group you want to delete.
The group page appears.
2.
From the Group Admin menu, select Trash.
The Delete Confirmation window appears.
3.
Click Confirm.
The Group will be placed in your Trash items. To restore the group from your Trash, see Restoring a group from
your Trash [page 26].
SAP Jam User Guide
About groups
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
25
2.9
Restoring a group from your Trash
If you decide that you want to restore a deleted group, you can retrieve the group from your Trash.
1.
Click your name on top of the page and select Account.
The Account Settings page appears.
2.
To see a list of your deleted items, select Trash.
3.
To retrieve the group you deleted, check the box in front of the group's name.
4.
Click Restore Checked.
The group and its content will be retrieved from your Trash.
26
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SAP Jam User Guide
About groups
3
About feeds
SAP Jam makes it easy for you to stay up to date with feeds. Feeds deliver regularly updated summaries of
content. You can share and broadcast information to your colleagues in numerous ways.
Clicking on links to content in the feed allows you to quickly preview that content in a “lightbox”. A lightbox is a
type of pop-up that overlays on top of the existing page. This allows you to quickly preview the content associated
with the event in the feed to see the full context of the update. When you’re done previewing the content, the
lightbox can easily be closed and you are returned to the same position in the feed without requiring the feed page
to reload. This new navigation enhancement allows users to get to content with fewer clicks and generally speeds
up user interaction with SAP Jam by requiring fewer page loads. Viewing content from the lightbox has also been
enabled from group overview pages, allowing users to preview content immediately upon entering the group
without having to navigate into the group structure.
3.1
Home Feed
Your Home Feed is an aggregation of all the content that you have access to in both private and public groups. On
your Home Feed you will find a summary of all status updates posted by people you follow or in groups where you
are a member. If you don't want to see all the updates, click Edit Feed Settings to choose what type of group and
user activity show up in your Home Feed.
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About feeds
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27
In addition, for SAP Jam instances that are integrated with other applications, where events in those applications
appear in SAP Jam feeds, you can filter those updates from your Home feed.
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About feeds
3.2
Group Feed
This feed displays a summary of the latest activities within a specific group (private or public). On the group feed
you can find recently uploaded or edited documents, discussions, or group-related questions. To comment on
work in progress, enter the respective SAP Jam group. You can also directly post or reply to status updates from
your Home Feed, all you need to do is to enter the group name in the corresponding field. This allows you to read
and reply to updates from all SAP Jam groups you are engaged with in just one place.
3.3
Company News Feed
Status updates that are not directly addressed to a specific group appear on the Company News Feed. The
Company News Feed is public and viewable by anyone within your organization and contains all public feeds from
your company. It doesn't include any feeds from private groups.
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About feeds
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29
From the Company page, you can also nominate a co-worker to be employee of the month in the Employee of the
Month tab. Type your coworker's name in the box and click Nominate. You can also see a list of previous winners
on this page.
Another feature available in the Company page is the Chat Rooms tab. From the Chat Rooms tab, you can see a
list of available chat rooms created by other users, you can also start a new chat room and invite colleagues to
join. Chat rooms are public and available to everyone in your company. You can view a transcript for each room.
Note
In order for this feature to be visible to SAP Jam users, your company administrator must enable the feature.
3.4
Profile page
Your Profile page filters everything that affects you. On your Profile page you can find all status updates and
content posted by you or directly addressed to you (@mentions). You can also find updates on changed profile
information. Everything you post to your Profile page is visible to everyone inside your company, but not to
external guests. You can post personal status updates, videos, files, or other content to your Profile page to let
everyone know what you are working on.
To post a personal status update type your message in the Post Update box and click Share.
Note
You can use @mentions to notify specific users or add hashtags to your post.
30
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SAP Jam User Guide
About feeds
4
About notifications
SAP Jam lets you explicitly bring attention to content updates, posts, or replies to posts by using the @mention
and @@notify features.
You can use @mention and @@notify within feed or forum posts, as replies to posts, or as comments on or replies
about content items.
The @mention feature lets you notify specific users in SAP Jam. You can @mention a user by typing the '@' sign
and then selecting the user’s name from the list of options that ensues. The ‘type-ahead’ capability will let you
quickly drill down on a name. Depending on the context in which you use the @mention feature, the list of user
names will be scoped accordingly: if you @mention within a group, the list of possible user names will be restricted
to the members of that group; if you @mention outside a group the list will include all users in your instance of
SAP Jam.
The @@notify feature lets you notify multiple SAP Jam users at the same time. Using the @@notify feature
notifies users depending on the context in which it is done: if within a group, @@notify will notify all members of
that group to the content or activity you are bringing attention to (use this feature sparingly in groups with large
member lists). Outside a group context, for instance on your profile wall, using @@notify will notify all users in SAP
Jam who are following you (consider the number of people you might be notifying when using this outside of a
group context).
Your personal Notifications area ensures you can find all actionable SAP Jam events either directed at you or
involving your activities in one place. This includes @mentions, replies to your comments, likes of your posts,
answers to your questions, feedback on your ideas, kudos you've received, and so on. The Notifications alert in
the SAP Jam header displays the number of notifications directed at you or pertaining to you, and clicking on the
alert icon displays a quick-view drop-down of those notifications, allowing you to act on them from there or drill in
for further information.
For group administrators of SAP Jam groups where moderated participation has been turned on, notifications
also alert you of new content that has been uploaded and is awaiting your review and approval.
For company administrators, notifications alert you to content that has been marked as inappropriate and
requires your review.
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About notifications
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About notifications
5
About content
Content items are wiki pages, blogs, videos, images, documents (PowerPoint, Word, Excel), polls, decision tools,
and any other file that you upload to SAP Jam. Generally, group members provide their feedback on the
information that content items contain, and use this information to collaborate and make decisions. Creating and
sharing content collaboratively within an integrated environment has a great potential for improving the way your
team works.
You can create content items in two areas depending on who you want to access your content:
●
You can add content items to an SAP Jam group - The content is available to all group members.
●
You can add content to your profile page - The content can be seen by everyone in the company.
To access content within a group, navigate to the group where the content resides and click Content in the left
navigation bar. You are directed to an overview of all content items that have been created in the group.
To access content within a person's profile page, navigate to the person's profile page and select a content
category in the left navigation bar. You will see all content items of the selected category that this person has
created.
Accepted File Formats
The following file formats for videos can be uploaded to SAP Jam:
●
ASF
●
AVI: All supported formats
●
Avid: QuickTime ABVB, QuickTime Meridien, AVI Meridien, OMF ABVB, OMF Meridien, OMF DV50, DS High
Definition
●
DirectShow: All supported formats
●
Grass Valley: GXF MPEG-2
●
Leitch: MPEG-2, DV25
●
Media 100: Square, 601
●
MPEG-1: Elementary Stream, System Stream, Layer II Audio
●
MPEG-2: SP@ML, MP@LL, MP@ML Elementary Stream SP@ML, MP@LL, MP@ML, MP@HL, HP@HL 4:2:0
Program Stream 4:2:2P@ML, HP@HL 4:2:2 Program Stream SP@ML, MP@LL, MP@ML, MP@HL, HP@HL
4:2:0 Transport Stream 4:2:2P@ML, HP@HL 4:2:2 Transport Stream Layer II Audio, AC3 Audio
●
MPEG-4: ISMA, 3GPP, 3GPP2
●
MXF
●
Omneon: MPEG-2
●
Pinnacle: MediaStream
●
QuickTime: All supported formats
●
Quantel: Clipnet MPEG-2
●
SeaChange: MPEG-2, SAF, 4:2:0, 4:2:2, Layer II Audio
●
Sony: IMX 4:2:2, MXF D-10, VSR2000 High Definition MPEG-2 VOB WAV
●
Windows Media 8 and 9
SAP Jam User Guide
About content
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33
Note
SAP Jam will convert video types that you upload as files into a Flash player.
The following file formats for images and audio can be uploaded to SAP Jam:
Accepted Audio Formats for
Podcasts (Audio-only)
Accepted Audio Formats for
Videos
Accepted Image Formats
AAC (MPEG-4 audio)
AAC (MPEG-4 audio)
BMP
FLAC
MP3
GIF
MP3
MPEG 1 Layer II
JPG
OGG
PCM
JPEG
WAV
WAV
PNG
WMA
Windows Media Audio 8 and 9
WBMP
Note
Audio files protected with Digital Right Management encryption, such as protected AAC audio files (*.m4p)
purchased via iTunes MP4 Baseline as audio container, are not supported.
5.1
1.
Creating a content item within a group
Navigate to the group where you want to create a content item and click Content in the left navigation bar.
You will be directed to an overview of all content items that have been created in the group.
2.
34
Click Create and select the type of content from the menu.
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SAP Jam User Guide
About content
You can create the following types of content items:
○
Blog post
○
Decision making tools: Decision, Poll, Pro/Con table, and Ranking.
○
Link
○
Planning tools: Agenda, Task, and Timeline.
○
Video
○
Wiki page
○
Folder
○
Private folder
Note
Not all content types are available in all editions of SAP Jam. Contact your company administrator to learn
more about which edition of SAP Jam your company is using.
5.2
Creating a content item in your Profile page
1.
Click Profile to go to your Profile page.
2.
From the Add Content menu in the left navigation bar, select the type of content that you want to create.
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About content
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35
You can create the following types of content items from your profile:
○
Blog post
○
Link
○
Poll
○
Video
○
Task
○
Term to Track
○
Upload (A file from your computer)
○
Wiki Page
Note
Not all content types are available in all editions of SAP Jam. Contact your company administrator to learn
more about which edition of SAP Jam your company is using. The following types of content can only be
created within a group: Questions, Ideas, Discussions, Decision making tools, and Planning tools.
5.3
Blog posts
Blog posts are typically used to share ideas and thoughts that are longer than the status updates can
accommodate. While others can comment on your blog posts, you are the only person who can edit the post's
contents. Blogs also have a calendar associated with them so that users can look at posts that you have made on
specific dates. You can use blog posts to do the following:
●
Post your view on thoughts on a specific topic.
●
Publish regular news and updates.
●
Evaluate and summarize events or projects for your team.
●
Provide feedback by commenting on a blog post.
●
When you don't want others to be able to edit what you wrote.
To see all the blog posts in a group, click Content in the left navigation bar and select Filtered by: Blog Posts.
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SAP Jam User Guide
About content
Note
Blog posts can only be modified by the blog post's creator or a group administrator.
5.4
Decision making tools
Decision making tools help direct the discussion in a group. Generally, group members add their input to decision
making tools and make decisions analyzing the record of this information. For example, you can use a Pro/Con
Table to create a set of options and gather positive and negative opinions about each option. Then, group
members can use the record to help them decide which option to select.
The following decision making tools are available:
Decision Making Tool
Description
Decision
Explains a decision to be made and contains information
about it. Once a decision has been made, you can record and
lock your Decision, and select group members to sign off on
it. If things change, you can always re-open and re-work the
decision.
Poll
Allows you to ask a multiple choice question to others. When
you create a poll, you define the question and the possible
answers. The poll appears on the group feed of the group
where you created it. As people respond to the poll, results
are shown graphically as colored bars.
Pro/Con Table
Allows you to create topics and have your team members
provide pros and cons for each topic, along with the reasons
behind each pro and con. If your view is set to Summary, the
Pro/Con Table will only display the total pros and cons. If
your view is set to Full Text, the reasons behind each pro and
con will be displayed.
Ranking
Contains a question and a list of valid responses. In a Ranking
tool, you would go through the following stages:
●
Build - the question is entered, and the items to be
ranked are added to the tool.
●
Rank - each team member ranks the responses and
submits their own ranked list.
●
Freeze - the rankings are tallied and the results are
presented.
To see all the decision making tools in a group, click Content in the left navigation bar, select Filtered by: Decision
Making Tools, and then select the respective tool from the menu.
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About content
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
37
Figure 3: Decision Tool Example
5.5
Links
You can create a link to a URL and specify a title and a description. When you check the This is an external
document option, SAP Jam will attempt to download a copy of the document and add a preview so that users do
not have to download the document. Your link is shared in the Group Feed, the Links page within the group, and
the Home page of people who are following the group.
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About content
5.6
Planning tools
Planning tools help you plan and coordinate projects with team members. The following planning tools are
available:
Planning Tool
Description
Agenda
Creates a meeting with a given start date and time. The
agenda organizer and any collaborators can add topics to be
discussed at the meeting, set time limits for each topic, and
upload attachments that are important to a topic.
Task
Allow you to keep track of important work to do. You can also
assign tasks to other users to coordinate team collaboration.
Tasks can either be personal tasks or tasks associated to a
project.
Timeline
Allows you to plan out major milestones weeks or months in
advance, and display these milestones to your team as a
concise list or a timeline.
To see all the planning tools in a group, click Content in the left navigation bar, select Filtered by: Planning Tools,
and then select the respective tool from the menu.
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About content
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39
Figure 4: Agenda Example
5.7
Videos
SAP Jam lets you create videos using either screen capture or webcam. Videos are a good way to share
lightweight information about a single topic. With video, you can voice over a power point presentation, walk
people through a process, or just record a conversation. For a list of supported video codecs, see About content
[page 33]
Note
In order for SAP Jam to play a video, Adobe Flash Player must be installed in the Browser. Also, in order to
record a video, Java Runtime Environment (JRE) 1.6 or higher is required. For more information, see System
Requirements [page 4].
Creating a video with screen capture
1.
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Click the Record Video icon on the status bar.
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About content
2.
Enter a title and description for your video and select the Screen Capture option.
3.
Click Launch Recorder.
4.
Adapt the size of the recording frame. You can either choose predefined formats from the menu or doubleclick the arrow on the bottom-right corner and manually set the screen size.
5.
Move the content you want to capture into the screen capture area.
6.
Select the device you want to use to record the sound from the drop-down menu. The list of devices depends
on your system configuration.
7.
To start your screen capture, click the record button.
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41
8.
To stop the recording, click the stop button.
You can choose to watch a preview of your recording or discard the current recording and do the recording
again.
9.
To publish your recording, click Share.
Creating a video using a webcam
1.
Click the Create a Video icon on the status bar.
2.
Enter a title and description for your video and select the Webcam option.
3.
Click Launch Recorder.
4.
To publish your recording, click Share.
Best practices
●
Keep your videos short. Break longer videos into smaller sessions.
●
Videos are more effective when they are lightweight and focus on a single topic.
●
If possible, use a headset while recording to make sure your audio is clear.
5.8
Wiki pages
Wiki pages let you quickly create and share content in SAP Jam. Wiki pages are an online content asset residing
within a group.
In a wiki page, you can create different types of text, tables, pictures, or video content. In addition, you can attach
any type of file to a wiki page or insert a dynamic widget. Users can assign existing tags to a wiki page or create
their own ones.
Wiki pages can be edited in a draft mode to be published and made available to others later. In draft mode, a wiki
page is only available to its creator. A version history of each document is available and older versions can be
restored at any time.
5.8.1
1.
Creating a wiki page
Navigate to the group where you want to create a wiki page and click Content in the left navigation bar.
You will be directed to an overview of all content items that have been created in the group.
2.
Click Create and select Wiki Page from the menu.
The Add a Wiki Page page appears.
3.
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Type a title in the Title box.
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About content
4.
Enter your content in the content editor.
5.
Select one of the following options:
○
Save - This option saves and closes your newly created wiki page. The wiki page is accessible by all group
members, but will not be promoted via feeds.
○
Publish- This option allows you to inform your colleagues on your newly created or changed wiki page.
The wiki page will be saved and published to the feeds described in the pop up window. Click Submit to
confirm your choice and to publish the wiki page.
Once the wiki page is created, you have the options, Lock Page if you don't want others to edit it, or Hide Page if
you don't want others to see it. You can access these options from the More menu.
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43
5.9 Editing Group Overview pages, Wiki pages, and Blog
posts
In SAP Jam, there are two ways to edit the content of a Group Overview page, wiki page, or blog post. You can use
the provided content editor to control the formatting and layout of your Overview page, wiki page, or blog or you
can enter HTML directly in the HTML source editor.
The following options are available to you on the content editor:
●
Format
●
Font Family
●
Font Size
●
Bond, Italic, Underline, and strike-through formatting
●
Text color
●
Background color
●
Alignment
●
Bulleted and numbered lists
●
Indentation
●
Insert and edit tables
●
Insert external URLs
●
Insert images - Embed an image, upload a new photo, or insert an existing photo from your SAP Jam network.
●
Insert Dynamic Widgets - You can insert people widgets, content widgets, forum widgets, video widgets, feed
widgets, or external widgets. for more information, see About dynamic widgets [page 46].
If you choose to manually enter HTML in the HTML source editor, some HTML elements are not allowed and will
not display properly. The following table lists HTML elements allowed in wiki pages:
HTML
element
Description
Allowed attributes
A
anchor
class, href, rel, rev, target, title, type, name.
ADDRESS
used by authors to supply class, dir, id, lang, style, title.
contact information for a
document
BLOCKQU
OTE
long quotation
align, cite, clear, height, type, width.
BR
forced line break
clear.
CAPTION
table caption
align, height, width.
CENTER
shorthand for DIV
align=center
align, height, width.
COL
table column
align, bgcolor, char, charoff, span, valign, width.
COLGROU
P
table column group
align, bgcolor, char, charoff, span, valign, width.
DIV
generic language/style
container
class, contenteditable, data-title, display-mode, dir, filters, folder-id, height, id, lang,
max-entries, sort-mode, style, subfilter, tags, title-enabled, type, width.
FONT
local change to font
color, face, font-weight, point-size, size.
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HTML
element
Description
Allowed attributes
H1
heading
align, clear, height, width.
H2
heading
align, clear, height, width.
H3
heading
align, clear, height, width.
H4
heading
align, clear, height, width.
H5
heading
align, clear, height, width.
H6
heading
align, clear, height, width.
HR
horizontal rule
align, clear, color, noshade, size, width.
IMG
embedded image
align, alt, border, class, height, hspace, src, style, vspace, width.
LI
list item
align, clear, height, type, width.
MARQUEE
creates a scrolling effect
behavior, bgcolor, direction, height, hspace, loop, scrollamount, scrolldelay,
vspace, width.
OL
ordered list
align, clear, height, start, type, width.
P
paragraph
align, clear, height, width, style.
PRE
preformatted text
clear, width, wrap.
S
strike-through text style
SPAN
generic language/style
container
STRIKE
strike-through text
STRONG
strong emphasis
SUB
subscript
SUP
superscript
TABLE
table
align, background, bgcolor, border, bordercolor, bordercolordark, bordercolorlight,
bottompadding, cellpadding, cellspacing, class, clear, cols, height, hspace,
leftpadding, rightpadding, rules, summary, toppadding, vspace, width, style.
TBODY
table body
align, bgcolor, char, charoff, valign.
TR
table row
align, background, bgcolor, bordercolor, bordercolordark, bordercolorlight, char,
charoff, height, nowrap, valign.
TD
table data cell
abbr, align, axis, background, bgcolor, bordercolor, bordercolordark,
bordercolorlight, char, charoff, colspan, headers, height, nowrap, rowspan, scope,
style, valign, width.
TFOOT
table footer
align, bgcolor, char, charoff, valign.
TH
table header cell
abbr, align, axis, background, bgcolor, bordercolor, bordercolordark,
bordercolorlight, char, charoff, headers, height, nowrap, rowspan, scope, valign,
width.
THEAD
table header
align, bgcolor, char, charoff, valign.
TT
teletype or monospaced
text style
U
underlined text style
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About content
align, class, height, id, style, width.
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45
HTML
element
Description
Allowed attributes
UL
unordered list
align, clear, height, start, type, width.
Note
If an attribute is allowed, all possible values for that attribute will work. For example, you can set the DIV style to
"float".
The following HTML elements are not currently supported:
●
I
●
B
●
CODE
●
THEAD
●
HEADER
●
SECTION
●
FOOTER
●
IFRAME
●
SCRIPT
5.9.1
About dynamic widgets
Dynamic widgets are user interface components that display the latest information when the page is viewed.
You can insert, remove, edit, and reposition widgets in a Group Overview page, wiki page, or blog post. You can
also resize a widget by using drag corners
Note
Resizing a widget by dragging its resize handles is supported for Microsoft Internet Explorer And Google
Chrome.
On the content editor, you can create and insert the following type of widgets:
●
People Widgets - People widgets show most active members of a group, featured members of a group, and
recently joined members of a group.
●
Videos - Video Widgets let you embed SAP Jam Videos, YouTube Videos, and Vimeo Videos.
●
Content Widgets - Content widgets show featured content, content sorted by title, last updated content, most
viewed content, most liked content, or content filtered by folder, item type, and tag.
●
Feed Widgets - Feed widgets show feeds filtered by hash tags, content updates, forum updates, and group
updates. The lightbox can be launched from the feed widgets embedded in a Group Overview page.
●
Forum Widgets - Forum widgets show forums filtered by topic (Questions, Ideas or Discussions) which can be
sorted by Most Voted On, Recently Accepted, Recently Answered, Last Replied, and Last Activity. They can
also show a list of forum topics.
●
External Widgets - The following widgets can be embeded: documents from authorSTREAM, documents from
Box, documents from Docstoc, Google Calendars, Scribd documents, slideShare documents, Zoho Show
presentations, other embeded url or code.
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●
Task Widgets - Task widgets show either active tasks or completed tasks for the group. Tasks displayed can
be sorted by Priority or Due Date, and/or filtered by specific hash tags.
●
Related Groups Widgets - Related Groups widgets provide a convenient navigation to one or more other
groups which are related to the current group.
●
Business Record Widgets - Business Record widgets display live information about business data (Accounts,
Opportunities, Service Requests) from SAP CRM. It is available only when SAP Jam/SAP CRM integration is
configured. There are two types of business record widgets.
1.
Busiess Record Single-Item Widgets: display key information about the single, primary business record
from which the group is created.
2.
Business Records List Widgets: display a summarized list of business records that are logically related to
the primary business record and/or business records that are featured in the group.
Note
Because they are geared towards surfacing group content, Dynamic widgets are not available in personal wiki
pages or blog posts outside a group context.
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6
Managing content
Using folders
SAP Jam groups can have a range of information, which you may want to organize into folders. Folders let you
organize content items into collections to make it easier for group members to discover relevant information. For
example, you could create a folder for summaries of weekly meetings about an activity, to make this information
easier to find.
To create a folder, click Create in the Content tab and select New Folder.
In addition, group administrators can create private folders. Private folders are shared folders with group
administrators and selected individuals, for private collaboration. Private Folders allow members of the larger
team to break off into a private area to do individual mentoring. For example, in a team group a manager can
create a private folder for each of her employees to do one-on-one mentoring, and content sharing.
Note
Private folders can only be created at the top level of the content section.
To share a folder's location, you can forward the URL of the folder.
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Managing content
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Setting Permissions on Documents and Wikis
SAP Jam supports the ability to set granular permissions on individual documents and wikis in a group. A
document owner is defined as the member who originally shared a document in the group (uploaded version 1).
As a document owner, you can choose one of the following permissions:
1.
Full Access (default) – other group members can view, edit, delete, rename, re-upload, restore, and download
2.
Limited – other group members can view and download, but not edit, delete, rename, or otherwise change the
document
3.
Read-only – other group members can only view. Downloads are not allowed.
A wiki owner is defined as the member who first created a wiki. As a wiki owner, you can choose from the following
permissions:
1.
Full Access (default) – other group members can view, edit, delete, rename, restore
2.
Read-only – other group members can only view (previously known as “Locked Page”)
3.
Hidden – not visible to other group members
A document owner always has full access to their own documents. A wiki owner always has full access to their
own wikis. A group admin always has full access to all documents and wikis in the group.
Searching in SAP Jam
In SAP Jam, you can search for people or information that you are looking for by typing a keyword in the Search
box. If you are searching from within a group you can limit your search to that specific group, by selecting the
option This Group.
It is also possible to filter an entire Group's content by content type by selecting one of the options in the Showing
menu. The “featured” column shows which content is most important. Featuring content also displays it in the
group home page tiles, making it more discoverable.
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Once you have submitted a search you can filter the results by adjusting any combination of the available filters.
The following search filters can help you find the information you are looking for:
●
Time created - You can select to filter for items created within the last 24 hours, last 7 days, last 30 days, or all
time.
●
Author - If you know the author of the content you are searching for or you are interested in content created
by one particular person, you can specify the author's name.
●
Group - If you are looking for content in a specific group, you can specify the group.
●
Tag - If the content is tagged, you can specify the tag.
●
Category - You can look for content of a specific type. Categories include comments, content (documents,
images, videos), conversations (discussions, ideas, questions), groups (matches group name and
description), people, and tasks.
Additionally, you can sort your results by date, relevance, likes, or views.
Using recommendations
Another way to find content or people is to use recommendations. Within a group, you can click the
Recommendations tab to see the most viewed content in that group. You can also click the Recommendations tab
in your home page to get a list of people relevant to you based on their profile information.
Using bookmarks
When looking at feed updates, you may want to bookmark some relevant feeds to look at them later. In SAP Jam,
you have the option to bookmark feed updates by selecting Bookmark in the More menu. If you later decide to
remove the feed from your bookmarks, select Unbookmark in the More menu.
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Using Tasks
Tasks are action items that you can create and assign to yourself or others. Tasks let you delegate and track
important tasks that are related to feed updates. You can also submit due dates for Tasks and upon completion,
the person responsible can change the status of their task, from open to completed.
You can access your task lists from the Tasks tab on the top of the page. You can also add, edit, and delete tasks;
and expand and collapse the details of a given task inline.
The following common filters are available:
●
Working On
●
All Tasks for Me
●
Assigned to Others
●
Following
●
Completed Tasks
●
Tasks by Group
To further manage your task list, you can sort by Due Date, Priority, and Group, search for a task by keyword, set a
task to Working On by clicking on its pushpin, and complete a task by checking off its check box.
You can assign a task to multiple users in one step, and have each assignee independently work on their task and
report their individual status.
You can also attach new or existing documents in the group to a task or attach tasks directly to an item in the
group such as a document, a photo, a blog etc. SAP Jam now maintains a task list for each item.
When a user is assigned a task, they are notified through SAP Jam Notifications. Additionally, there is the ability to
manually Remind someone about an open task (previously called “Request a Status Update”), or the ability to
send automatic reminders to those who have open tasks (previously called “Auto-Nudge”).
All tasks need to be assigned to a specific group so they have clear business context.
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7
About forum topics
Forum topics are used to group general discussions, questions and answers, and ideas to focus upon. Group
members add Questions, Ideas and Discussions to a forum topic and can change the forum topic's name. Group
administrators can create, move, edit and delete specific forums.
Group administrators can create question forums, or idea forums. Question forums are tailored for submitting
questions to a group, obtaining answers, and designating when a question has been answered. Idea forums are
tailored for soliciting ideas from a group and getting feedback on submitted ideas from other group members.
Forum topics can be open or restricted. An open forum topic allows the posting of discussions, questions, and
ideas. A restricted forum topic allows the posting of only discussions, only questions, or only ideas.
You can also attach files to Discussions, Questions, and Ideas to add more context and content to your original
posts, answers to Questions, and comments on Ideas.
7.1
Discussions
Discussions can be created within groups and consist of different threads created by users and may contain an
undefined number of interlaced answers. Discussions are associated with specific forum topics. Users who create
a new thread can assign existing tags to that thread or create their own ones. Users can watch all threads in a
group by email notification. Use discussions to do the following:
●
Post Questions and Answers.
●
Exchange opinions and discuss with a broad group of people.
●
Gather feedback.
7.2
Questions
You can create a question when you want to submit a question to a group, obtain answers, and designate when a
question has been answered with the best answer. Questions are associated with specific forum topics. When you
create a question, other group members can see it and add their answers. Then you can select the best answer
from the list, click Mark Best Answer, and the question is labeled as answered. Group Administrators can use the
column indicators to monitor if questions are getting answered and see which ones need attention. Users can see
which questions have been marked as answered.
7.3
Ideas
Create an idea item to submit ideas to the group and get feedback from its members. Idea Management can be an
effective way to get feedback and advice from employees, partners or customers that you invite to the group.
Group Administrators can create Forum Topics to collect ideas on things like how to solve workplace challenges
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About forum topics
or which products to develop. After group members provide feedback by voting an idea up or down or provide
comments on an idea, you can look at the total amount of votes to gauge the overall sentiment of your audience
towards the ideas submitted. Group Administrators can change the status of an idea to Submitted, In Progress,
Accepted, or Declined.
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About forum topics
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The information contained herein may be changed without prior
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