SATO CL408e/412e Technical data
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SATO CL408e/412e is a high-speed thermal label printer that offers a range of advanced features to meet the demands of various industries. With its powerful processing capabilities, large memory, and versatile connectivity options, the CL408e/412e is ideal for applications that require fast, reliable, and high-quality label printing.
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CL408-412e
PRINTER
SUPPLEMENTAL
OPERATOR MANUAL
PN: 9001159A
SATO America, Inc.
10350A Nations Ford Road
Charlotte, NC 28273
Main Phone: (704) 644.1650
Technical Support Hotline: (704) 644.1660
Technical Support Fax: (704) 644.1661
E-Mail: [email protected]
www.satoamerica.com
WARNING
THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15
OF FCC RULES FOR A CLASS B COMPUTING DEVICE. OPERATION OF THIS EQUIPMENT IN A
RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE INTERFERENCE TO RADIO AND TV RECEPTION.
PN: 9001159A
TABLE OF CONTENTS
INTRODUCTION
About This Manual
General Description
Control Features
TECHNICAL DATA
Physical Characteristics
Power
Enviromental
Processing
Interface Modules
Interface Modules
Sensing
Media
Ribbon
Command
Character Font Capabilities
Barcode Capabilities
INSTALLATION
Unpacking & Parts Identification
Printer Installation
Site Location
Cable Connection
Media Selection
Media & Ribbon Loading
Operational Mode Selection
Tear-Off Mode
Continuous Mode
Interface Selection
RS232C High-Speed Serial Interface
IEEE1284 Parallel Interface
Universal Serial BUS (USB) Adapter
Local Area Network (LAN) Ethernet
802.11G Wireless
EXT Accessory Port
All Interfaces
Accessories Installation
Interface Installation
1-2
1-3
1-4
2-2
2-2
2-2
2-2
2-2
2-2
2-2
2-3
2-3
2-3
2-3
2-4
2-5
3-6
3-8
3-8
3-11
3-12
3-12
3-13
3-15
3-2
3-3
3-3
3-3
3-4
3-4
3-6
3-6
3-18
3-20
3-20
CL408-412e Supplemental Manual PN: 9001159A
PRINTER CONFIGURATION
Printer Configuration
Dipswitch Settings
Configuration Modes
Normal Mode
Advanced Mode
User Download Mode
Service Mode
Card Mode
Protocol Initialization Mode
Counters Mode
Test Print Mode
Boot Download Mode
Flash Memory Download Mode
Default Settings Mode
Hex Dump Mode
Maintenance Mode
Menu Definition Tables
TROUBLESHOOTING
Error Signal Troubleshooting
Troubleshooting Table
Interface Troubleshooting
Parallel Interface
RS232 Serial Interface
Universal Serial Bus (USB) Interface
LAN Ethernet Interface
802.11G Wireless Interface
Centronics Interface
Test Print Troubleshooting
Hex Dump Mode
Test Label Printing
Sample Test Label
5-2
5-3
5-5
5-5
5-5
5-5
5-6
5-6
5-6
5-7
5-7
5-8
5-9
4-11
4-12
4-13
4-14
4-15
4-16
4-17
4-18
4-19
4-2
4-3
4-6
4-6
4-7
4-8
4-9
4-10
CL408-412e Supplemental Manual PN: 9001159A
MAINTENANCE
Cleaning Procedures
Replacement Procedures
Print Head
Interface Board
Fuse
Adjustment Procedures
Print Head Balance
Print Head Alignment
Ribbon Guide
Label Sensor Positioning
Ribbon Spindle Tensioning
Operational Adjustments
Pitch
Offset
Darkness
APPENDIX
Print Setup Dimensions
Label Reference Position
Glossary
6-2
6-3
6-3
6-5
6-6
6-7
6-7
6-8
6-9
6-10
6-11
6-12
6-12
6-12
6-12
7-2
7-3
7-4
CL408-412e Supplemental Manual PN: 9001159A
INTRODUCTION
• About This Manual
• General Description
• Control Features
CL408-412e Supplemental Manual 1-1 PN: 9001159A
Unit 1: Introduction
ABOUT THIS MANUAL
This manual is laid out consistent with the product discussed and provides all of the information required for printer installation and operation by the purchaser.
This manual also incorporates the use of special information boxes. Examples of these boxes and the type of information provided in each, are below.
WARNING: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
PERSONAL INJURY.
CAUTION: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
EQUIPMENT DAMAGE.
ATTENTION: Provides information that is deemed of special importance but will not result in personal injury or product damage if unheeded.
NOTE: Provides helpful hints to assist in performing the tasks at hand.
LCD DISPLAY: Provides the specific display that should be visible on the LCD at that point.
A comprehensive Table Of Contents provided at the front of this manual facilitates rapid movement within. The contents identify the different Units, Chapters, and some Sections. Each references the page number of their commencement.
The pages of this manual have embedded headers and footers to assist the user in identifying his or her exact position within the manual. The header provides the unit number followed by its name. The footer identifies the product on the left, the page number in the center, and the manual’s part number to the right side of the page.
Page enumeration is two-part with each separated by a hyphen. The first character set references the Unit and the second identifies the page number within that unit. Page numbers begin with the numeral one (1) at the beginning of a new unit and ascend sequentially.
CL408-412e Supplemental Manual 1-2 PN: 9001159A
Unit 1: Introduction
GENERAL DESCRIPTION
The CL4e series printer brings the latest in technology to the world of thermal label printing by offering high-speed data transmission, unparalleled processing speed and large amounts of integrated memory to quickly and easily manage any label priinting requirement.
These printers set new benchmarks in label throughput.The new generation RSIC processor provides high performance in label production even when printing directly from standard Windows.
Ribbon Rewind Spindle Ribbon Supply Sprindle
Operator Panel
Print Head
Media Holder
External Media Slot
Print Assembly Platen Roller Media Guide Print Head Latch
Figure 1-1a, Primary Components
CL408-412e Supplemental Manual 1-3 PN: 9001159A
Unit 1: Introduction
CONTROL FEATURES
This chapter identifies the interactive control features of the printer. These functions are defined generally here.
More specific explanations will be found throughout this manual on how to use them.
OPERATOR PANEL FEATURES
LED
STATUS
POWER
LINE
FEED
KEYS
POTENTIOMETERS
OFFSET
PITCH
DIPSWITCHES
DSW 2, Switch 1
DSW 2, Switch 2
DSW 2, Switch 3
DSW 2, Switch 4
DSW 2, Switch 5
DSW 2, Switch 6
DSW 2, Switch 7
DSW 2, Switch 8
DEFINITION
• Illuminates green when online and terminates when offline.
• Blinks green when receiving data or the buffer is near full.
• Illuminates or blinks red when detecting a printer error.
DEFINITION
Removes power supply at its entry to the printer.
Moves the printer from an online to offline state and vise-versa, scrolls menu options, and performs other special functions as identified in flow charts throughout this manual where applicable.
Advances the label media when pressed, selects menu options, and performs other special functions as identified in flow charts throughout this manual where applicable.
DEFINITION
Adjusts the print density resulting in a lighter or darker print image.
Adjusts forward or backfeed offset distance for peel, cut, or tear-off operations.
Adjusts the print stop position (top of form).
DEFINITION
Determines direct thermal or thermal transfer printing.
Determines Eye-Mark or Gap Sensor function.
Enables/Disables the headcheck feature.
Enables/Disables the Hex Dump feature.
Determines Multi-Buffer Interface Receive Mode (periodic repsonse) or Single-Item Interface
Receive Mode (ENQ response)
Enables/Disables the Download Mode feature
Enables/Disables non-standard Control Code feature
Enables/Disables the emulating for earlier series printers.
DSW 3, Switches 1 - 2
DSW 3, Switch 3
DSW 3, Switch 4
DSW 3, Switch 5
DSW 3, Switches 6 - 7
DSW 3, Switch 8
Determines the printing mode: Continuous, Tear-Off, Cutter, or Dispenser.
Enables/Disables the Pitch Sensor.
Enables/Disables the backfeed function.
Enables/Disables an external device to initiate a label print for sychonization with an applicator.
Determines the polary and signal type (level or pulse) of the external print synchronizing signal to be selected.
Enables/Disables an alternate device to reprint the last label of the print job.
CL408-412e Supplemental Manual 1-4 PN: 9001159A
Unit 1: Introduction
LCD Display
Function Keys
Dipswitch Complex
Options Connector
LINE
STATUS
FEED
DSW2
OFFSET PITCH
DSW3
Label Taken Potentiometer
Figure 1-2, Operator Panel
Status Indicator LED
Potentiometers
Cover-Open Sensor
Label Taken LED
CL408-412e Supplemental Manual 1-5 PN: 9001159A
TECHNICAL DATA
• Physical Characteristics
• Power
• Enviromental
• Processing
• Interface Modules
• Sensing
• Media
• Ribbon
• Command
• Regulatory Approvals
• Character Font Capabilities
• Barcode Capabilities
2-1 CL408-412e Supplemental Manual PN: 9001159A
Unit 2: Technical Data
PHYSICAL CHARACTERISTICS
Width
Height
Depth
Weight
POWER
Input Voltage
Power Consumption
10.67 Inches (271 mm)
12.64 Inches (321 mm)
16.92 Inches (430 mm)
28.66 Pounds (13 Kg)
100-120/200-240 Volts AC +/- 10%, 50/60 Hertz +/-5% (selectable via jumper position)
50 Watts Idle, 130 Watts Operating
ENVIRONMENTAL
Operating Temperature
Storage Temperature
Storage Humidity
Operating Humidity
PROCESSING
CPU
FLash ROM
Receive Buffer
4 to 104°F (5° to 40°C)
23 to 140°F (-5° to 60°C)
30 to 90% RH Non-Condensing
30 to 80% RH Non-Condensing
32 Bit RISC
4 Megabytes
2.95 Megabytes maximum, 2 Megabytes near full
INTERFACE MODULES
Enhanced Parallel Port
Serial Port
Universal Serial Bus
LAN
Ethernet (Wireless LAN)
Method
Maximum Speed (selectable)
Print Module (dot size)
Resolution
Maximum Print Width
Maximum Print Length
Pitch at EX Command
IEEE1284
RS232C (9600 to 57,600 bps)
USB Adapter (12 Mbps)
10BASE-T/100BASE-TX Automatic Switching
802.11G Wireless Wi-Fi
Direct Thermal / Thermal Transfer
2, 3, 4, 5, 6 Inches Per Second (50.8-152.4 mm)
.0049 Inches (.125 mm)
CL408e: 203 Dots Per Inch (8 dpmm)
CL412e: 305 Dots Per Inch (12 dpmm)
4.09 Inches (104 mm)
7.01 Inches (178 mm)
CL408e: 49.17 Inches (1249 mm)
CL412e: 32.80 Inches (833 mm)
CL408-412e Supplemental Manual 2-2 PN: 9001159A
SENSING
Gap
Reflective Eye-Mark
Ribbon Near End
Media Out
Ribbon Out
Cover Open
MEDIA
Width
Length (Continous)
Length (Tear-Off)
Type
Thickness
Roll Diameter
Core Diameter
Wind Direction
Fan-Fold Height
RIBBON
Width
Length
Wound
Core Diameter
Material
Thickness
COMMAND
Standard
Non-Standard
REGULATORY
Safety
CL408-412e Supplemental Manual
Unit 2: Technical Data
Adjustable
Adjustable
Enable/Disable
Constant
Constant
Constant
Media Width: 0.866 to 5.04 Inches (22-128 mm)
Media Width with Backing Paper: 0.984 to 5.16 Inches (25-131 mm)
Media Length: 0.237 to 7.01 Inches (6-178 mm)
Media Length with Backing Paper: 0.354 to 7.13 Inches (9-181 mm)
Media Length: 0.669 to 7.01 Inches (17-178 mm)
Media Length with Backing Paper: 0.787 to 7.13 Inches (20-181 mm)
Roll or Fan-Fold
Eye-Mark or Gap
Direct Thermal or Thermal Transfer
0.003 to 0.010 Inches (0.08-0.26 mm)
Maximum: 8.6 Inches (218.44 mm)
3.0 Inches (76.2 mm)
Face Inward
Maximum: 3.94 Inches (100 mm)
Maximum: 4.37 Inches (111 mm)
1476 Feet (450 m)
Face In
1 Inch (25.6 mm)
Polyester film
(5.8 +/- 0.8 to 8.3 +/- 0.6 ym)
SATO Barcode Printer Language (SBPL)
Intelligent Command
N/A
FCC (Class B), EN 55022 (Class B)
2-3 PN: 9001159A
Unit 2: Technical Data
CHARACTER FONT CAPABILITIES
MATRIX FONTS
XU
XS
XM
OA Font (OCR-A)
OB Font (OCR-B)
AUTO SMOOTHING FONTS
XB
XL
VECTOR FONT
5 dots W x 9 dots H (Helvetica)
17 dots W x 17 dots H (Univers Condensed Bold)
24 dots W x 24 dots H (Univers Condensed Bold)
LM408e: 15 dots W x 22 dots H
LM412e: 22 dots W x 33 dots H
LM408e: 20 dots W x 24 dots H
LM412e: 30 dots W x 36 dots H
48 dots W x 48 dots H (Univers Condensed Bold)
48 dots W x 48 dots H (Sans Serif)
Proportional or Fixed Spacing
Font Size 50 x 50 dots to 999 x 999 dots
Helvetica, 10 Font Variations
AGFA RASTER FONTS
A Font
B Font
DOWNLOADABLE FONTS
CG Times, 8 to 72 pt.
CG Triumvirate, 8 to 72 pt.
N/A
CHARACTER CONTROL
Expansion up to 12 x in either the X or Y coordinates.
Character Pitch Control
Line Space Control
Journal Print Facility
0, 90, 180, and 270 Degree Rotation
CL408-412e Supplemental Manual 2-4 PN: 9001159A
Unit 2: Technical Data
BARCODE CAPABILTIES
Linear Bar Codes
Two Dimemsional
Ratios
Bar Height
Rotation
Sequential Numbering
Expansion Ratio of Character
Graphics
Form Overlay
UPC A/E
JAN 8/13
EAN 8/13
Code 39
Code 93
Code 128
Interleaved 2 of 5
Industrial 2 of 5
Matrix 2 of 5
Bookland
NW-7
MSI
POSTNET
UCC/EAN 128
NW-7 (Codabar)
QR Code
Data Matrix
Maxi Code
PDF417
Synthetic Symbol
1:2, 1:3, 2:5, User definable bar widths
4 to 999 dots, User progammable
0, 90, 180, and 270 Degrees
Sequential numbering of both numerics and bar codes
Height: 1-12 times, Width: 1-12 times
Full dot addressable graphics, SATO Hex/Binary, BMP or PCX formats
Form overlay for high-speed editing of complex formats
CL408-412e Supplemental Manual 2-5 PN: 9001159A
INSTALLATION
• Unpacking & Parts Identification
• Printer Installation
• Operational Mode Selection
• Interface Selection
• Accessories Installation
CL408-412e Supplemental Manual 3-1 PN: 9001159A
Unit 3: Installation
UNPACKING & PARTS IDENTIFICATION
Unpack the printer as directed in the following procedure.
1 Place the shipping container (box) upright on a soid, flat surface.
2 Open the box, remove any loose items and the first layer of packing material.
3 Carefully lift the printer and accessories from the box and place them on a solid flat surface.
4 Remove the plastic covers from the packed items and visually inspect for physical damage.
5 Ensure all components are present as dictated on the Packing List.
6 Report damaged property.
Compact Disc
Power Cord
Packing Cushions
Printer
Protective Sheet
Corrugated Box
CL408-412e Supplemental Manual
Figure 3-1, Unpacking & Parts Identification
3-2 PN: 9001159A
Unit 3: Installation
PRINTER INSTALLATION
This chapter provides guidance on how to station, connect, and load the printer once unpacked.
Following printer setup, procede to the next chapter for information on interface selection.
SITE LOCATION
• Stationed on a solid flat surface.
• Stationed away from hazardous materials.
• Stationed within operational distance of the host based on interface specifications.
CABLE CONNECTION
The procedure below provides instruction on typical cable connection. The same procedure will apply to others that are not mentioned, but their connectors are also performed from the printer’s rear.
Host Computer
Interface Cable
Interface Board
Printer
Power Cord
CL408-412e Supplemental Manual
Power Receptacle
Figure 3-2, Cable Connection
3-3 PN: 9001159A
Unit 3: Installation
MEDIA SELECTION
The size and type of the labels or tags to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also wear a groove in the platen roller affecting print quality.
MEDIA & RIBBON LOADING
There are two general media types that may be loaded and used; rolled and fan-folded. Each of those types may again be defined by whether their print application is direct thermal or thermal transfer. Those factors determine how the media is loaded and if ribbon stock is loaded at all.
Thermal transfer media requires the use of ribbon stock for print application. In such a scenario, it is the ribbon stock (carbon paper) that contains the ink that will be transfered to the media.
Direct thermal media has the ink embedded within and is brought to the surface through heat penetration by print head contact.
Rolled media of standard diameter is loaded within the printer and suspended by the media holder.
Larger, non-standard rolled media would be suspended outside the printer at its rear and fed inward.
Fan-folded media would also be fed inward from the rear but is stacked as opposed to suspended.
Refer to Figures 3-3a and 3-3b for proper media routing relative to the type to be used. If that to be used is direct thermal, ignore the ribbon stock in the figures and do not load that.
MEDIA
MEDIA
MEDIA
CL408-412e Supplemental Manual
Figure 3-3a, Rolled Media Loading
3-4 PN: 9001159A
Unit 3: Installation
MEDIA
MEDIA
MEDIA
MEDIA
MEDIA
MEDIA
MEDIA
Figure 3-3b, Fan-fold Media Loading
CL408-412e Supplemental Manual
Figure 3-3c, Ribbon Loading
3-5 PN: 9001159A
Unit 3: Installation
OPERATIONAL MODE SELECTION
There are two modes of printer operation; Dispense and Continuous. The difference between the two is the way that the label and paper backing is ejected. Before printer configuration, one must determine which mode will be used. This chapter identifies the funtional defferences between the two.
TEAR-OFF MODE
With this method of operation, after printing, the printer feeds the first (outermost) label so that it is fully extended out of the printer’s front for dispensing. Printing of the next label will not begin until the prior printed label has been removed. This mode of operation is specifically suited for emmediate application at the time of print.
Upon removal of the prior printed label, the printer repositions the media so that the next label in line may be printed, then prints. The before-mentioned cycle, repeats for each consecutive label.
Printer configuration for the backfeed function may be found in the Advanced Mode of the Configuration unit in this manual. Refer to the Table of Contents for the page number.
CONTINUOUS MODE
With this mode of operation, the media remains in position for printing at all times. To do so, means that the previous printed label is only available for removal when one to four addidtional labels have been printed (quantity is depended on label size). This mode of operation is specifically suited for printing bulk quantities to be applied later.
Printer configuration for the Continuous mode of operation may be found in the Advanced Mode of the
Configuration unit in this manual. Refer to the Table of Contents for the page number.
ATTENTION: Refer to the Printer Configuration unit of this manual to program the printer’s internal memory to suit individual needs using the integrated menu options.
Refer to the Programming Reference document to remotely program the printer’s features and functions through a host system.
CL408-412e Supplemental Manual 3-6 PN: 9001159A
Unit 3: Installation
TRANSMISSION SENSOR
CONTINUOUS MODE
REFLECTIVE SENSOR
Base Print Position
TRANSMISSION SENSOR
TEAR-OFF MODE
REFLECTIVE SENSOR
Base Print & Tear-
Off Position
TRANSMISSION SENSOR
CUTTER MODE
REFLECTIVE SENSOR
Base Print Position
Base Print Position
Base Print & Cut
Position
TRANSMISSION SENSOR
DISPENSE MODE
REFLECTIVE SENSOR
Base Print Position
Base Dispense Position
Base Print &
Dispense Position
LINERLESS MODE
REFLECTIVE SENSOR
Base Print Position
CL408-412e Supplemental Manual
Base Cut Position
Figure 3-4, Label Reference Position
3-7 PN: 9001159A
Unit 3: Installation
INTERFACE SELECTION
This unit presents the printer interface types and their specifications. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host. The five acceptable interface methods are:
• RS232C High-Speed Serial
• IEEE1284 Parallel
• Universal Serial Bus (USB)
• Local Area network (LAN) Ethernet
• 802.11b Wireless
Following the selection of the desired interface, proceed to the next unit for instructions on how to Configure the printer for that interface type.
WARNING: NEVER CONNECT OR DISCONNECT INTERFACE CABLES (OR USE
A SWITCH BOX) WITH POWER APPLIED TO EITHER THE HOST OR THE
PRINTER. THIS MAY CAUSE DAMAGE TO THE INTERFACE CIRCUITRY IN THE
PRINTER/HOST AND IS NOT COVERED BY WARRANTY.
NOTE: Some hosts monitor the Request-To-Send (RTS) signal (pin 4 of 25) to determine if the printer is ready to receive data. Since the printer does not generate this signal, the RTS line must be held true (high) in order to allow communication. This can be performed by connecting the RTS pin to the Clear-To-Send (CTS) signal (pin 5 of 25).
NOTE: If assistance is required on the physical installation of the interface, refer to the
Accessories Installation unit for guidance.
RS232C HIGH-SPEED SERIAL INTERFACE
This High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user.
Asynchronous ASCII
Data Transmission Rate
Transmission Form
Data Length
Stop Bit
Parity Bit
Codes Used
Control Codes
Connector (Printer Side)
Cable Connector
Cable Length
Signal Levels
Protocol
INTERFACE SPECIFICATIONS
Half-duplex communication
Bi-Directional Communication
9600, 19200, 38400, 57600 bps
Start, b1, b2, b3, b4, b5, b6, b7, b8, Stop (b8 will be omitted if using 7 bit oriented)
7 or 8 bit (selectable)
1 or 2 bit (selectable)
ODD, EVEN, NONE (selectable)
ASC II Character Codes: 7 bits, Graphics: 8 bits
STX (02H), ETX (03H), ACK (06H), NAK (15H)
DB-25S Male (equivalent)
DB-25P Female (equivalent)
5 meters (50ft) or less.
High = +5V to +12V, Low = -5V to -12V
Ready/Busy, X-On/X-Off, Protocol for Driver, Status4 (Bi-Com)
CL408-412e Supplemental Manual 3-8 PN: 9001159A
Unit 3: Installation
SWITCH COMPONENT
1 Data Bit
2 & 3
5 & 6
7 & 8
PIN
4
DIRECTION
1 Reference
2 To Host
3 To Printer
4 To Host
5 To Printer
6 To Printer
7 Reference
20 To Host
Parity
Stop Bit
Baud Rate
Protocol
2
ON
ON
OFF
OFF
5
ON
ON
OFF
OFF
7
ON
ON
OFF
OFF
ON
OFF
DIPSWITCH SETTINGS
SETTINGS
7 Bits
8 Bits
ON
OFF
3
ON
OFF
ON
OFF
Reserved
ODD
EVEN
NONE
2 Bits
1 Bit
6
ON
OFF
ON
OFF
8
ON
OFF
ON
OFF
57600 bps
38400 bps
19200 bps
9600 bps
Reserved: Status2 & 3 (when compatible mode is OFF)
Protocol for Driver, Status5
X-ON/X-OFF
Ready/Busy
READY/BUSY INTERFACE SIGNALS
SIGNAL DEFINITION
FG (Frame Ground)
TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/X-Off characters or status data (bi-directional protocols).
RD (Receive Data) - Data to the printer from the host computer.
RTS (Request to Send) - Used with Ready/Busy flow control to indicate an error condition.
RTS is high and remains high unless the print head is open (in this case, RTS would return to the high state after the print head is closed and the printer is placed back on-line) or an error condition occurs during printing (e.g., ribbon out, label out).
CTS (Clear to Send) - When this line is high, the printer assumes that data is ready to be transmitted. The printer will not receive data when this line is low. If this line is not being used, it should be tied high (to pin 4).
DSR (Data Set Ready) - When this line is high, the printer will be ready to receive data. This line must be high before data is transmitted. If this line is not being used, it should be tied high
(to pin 20).
SG (Signal Ground)
DTR (Data Terminally Ready) - This signal applies to Ready/Busy flow control. The printer is ready to receive data when this pin is high. It goes low when the printer is off-line, either manually or due to an error condition, and while printing in the single job buffer mode. It will also go low when the data in the buffer reaches the buffer near full level.
CL408-412e Supplemental Manual 3-9 PN: 9001159A
Unit 3: Installation
READY/BUSY CABLE REQUIREMENTS
DB9 DB25 HOST DIRECTION DB25 PRINTER
1
2
3
1
3
2
FG (Frame Ground)
RD (Receive Data)
TD (Transmit Data)
Bi-Directional
To Host
To Printer
1
2
3
FG (Frame Ground)
TD (Transmit Data)
RD (Receive Data)
6
5
8
4
5
20
6
7
CTS (Clear To Send)
DTR (Data Terminal Ready)
DSR* (Data Set Ready)
SG (Signal Ground)
To Printer DB9-6
To Printer DB9-4
To Host
Bi-Directional
4
5
6
7
RTS (Request To Send)
DSR (Data Set Ready)
DTR (Data Terminal Ready)
SG (Signal Ground)
* This connection at the host side of the interface would depend upon the pin that is being used as the Ready/Busy signal by the driving software. Typically, on a PC, it would be either CTS (pin5) or DSR (pin 6) on a DB-25 connector.
Figure 3-5, Serial Connector Pin Assignments
X-ON/X-OFF CABLE REQUIREMENTS
Communicates with the host to determine if the printer is ready to receive data by sending “XON” (HEX 11H) or “XOFF” (HEX
13H) code to the TD line. The single and multiple item buffers are switchable in the Interface Mode of the printer.
DB9 DB25 HOST DIRECTION DB25 PRINTER
1
2
3
5
1
3
2
7
FG (Frame Ground)
RD (Receive Data)
TD (Transmit Data)
SG (Signal Ground)
Bi-Directional
To Host
To Printer
Bi-Directional
1
2
3
7
FG (Frame Ground)
TD (Transmit Data)
RD (Receive Data)
SG (Signal Ground)
NOTE: Depending on the host used, it may be required to loop CS and RS
(maintaining at high-level) on the host side. For more information, refer to the host computer documentation.
NOTE: Refer to the Charts & Diagrams unit of this manual to view timing charts for
Ready/Busy and X-ON/X-OFF.
CL408-412e Supplemental Manual 3-10 PN: 9001159A
Unit 3: Installation
IEEE1284 PARALLEL INTERFACE
The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284 specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If the
IEEE1284 signals are not detected, it will operate in the slower standard Centronics mode. For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities. This interface also operates bi-directionally and can report the status of the printer back to the host.
Printer Connector
Cable Connector
Cable
Signal Level
Data Stream
SPECIFICATIONS
AMP 57-40360 DDK (or equivalent)
AMP 57-30360 DDK (or equivalent)
1.5 meter or less
High = +2.4V to +5.0V, Low = 0V to -0.4V
<ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z
Figure 3-6, Parallel Connector Pin Assignments
PIN SIGNAL DIRECTION
7
8
5
6
3
4
1
2
Strobe
Data 1
Data 2
Data 3
Data 4
Data 5
Data 6
Data 7
To Printer
To Printer
To Printer
To Printer
To Printer
To Printer
To Printer
To Printer
13
14
15
16
9
10
11
12
Data 8
ACK
Busy
Ptr Error
Select
AutoFD
1
Not Used
To Printer
To Host
To Host
To Host
To Host
To Host
Logic Gnd
17
18
FG
+5V (z=24k ohm)
1 Signals required for ieee 1284 mode.
Frame Gnd
To Host
PIN
31
32
33
34
27
28
29
30
35
36
23
24
25
26
19
20
21
22
PIN ASSIGNMENTS
SIGNAL
Strobe Return
Data 1 Return
Data 2 Return
Data 3 Return
Data 4 Return
Data 5 Return
Data 6 Return
Data 7 Return
Data 8 Return
ACK Return
Busy Return
PE Return
INIT
Fault
SelectIn
1
Not Used
Not Used
Not Used
DIRECTION
Reference
Reference
Reference
Reference
Reference
Reference
Reference
Reference
Reference
Reference
Reference
Reference
From Host
To Host
From Host
CL408-412e Supplemental Manual 3-11 PN: 9001159A
Unit 3: Installation
UNIVERSAL SERIAL BUS (USB)
The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded onto the PC and configured to support USB peripherals using Windows 2000 or above. Details for loading the USB driver are contained in the
USB Interface Manual that is shipped with each printer with a USB Optional interface installed. Up to 127 devices may be connected to a USB port using powered hubs.
ATTENTION: This Interface type Is not compatible with Windows 98 or Windows Me.
Printer Connector
Cable
Host
Power Supply
Power Consumption
SPECIFICATIONS
USB Type B Plug
10 feet (3 m) maximum
Windows 2000 or above with USB Port
BUS Power through cable
+5 V at 80 ma
LOCAL AREA NETWORK (LAN) ETHERNET
A Local Area Network (LAN) interface is an optional Plug-In Interface Module that can be installed by the user. It requires a driver shipped with each printer that has the interface installed. The driver that must be loaded onto the host computer and configured to run one of the supported network protocols using a 10Base-T or 100Base-TX
LAN connection. Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN Optional interface installed.
Connector
Cable
Cable Length
Power Supply
Protocol
IP Address
Subnet Mask
Gateway Address
SPECIFICATIONS
RJ-45 Receptacle
10/100BaseT Category 5
100 meters or less
Powered from printer
Status3 return
Protocol for Driver (cyclic response mode)
Protocol for Driver (ENQ response mode)
Status5 return
0.0.0.0 to 255.255.255.255
0.0.0.0 to 255.255.255.255
0.0.0.0 to 255.255.255.255
SWITCH
1
2
3
4
DIPSWITCH SETTINGS
SETTING
Reserved (setup prohibited).
LAN board EEPROM initialization (configuration).
Print configuration details on a label.
Print a self-diagmosis of the board onto a label.
CL408-412e Supplemental Manual 3-12 PN: 9001159A
Unit 3: Installation
SOFTWARE SPECIFICATIONS
Corresponding Protocol TCP/IP
Network Layer
Session Layer
ARP, RARP, IP, ICMP
TCP, UDP
Application Layer LPD, FTP, TELNET, BOOTP, DHCP
NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol. Printer status is obtainable by dedicated socket protocol.
NOTE: In the TCP/IP protocol enviroment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP, and BOOTP/DHCP for address setup.
LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In addition, a banner page can be printed by a proper setup.
When sending the job by LPR, the transmission order of data file/control file within the job will not affect print operation. In addition, if the banner page is specified, it will be added to each data file. Job deletion by LPR is not available.
FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer directory. File transfer to this directory executes print operation. It is possible to specify ASCII(A), Binary(I) and TENEX(L8) as transfer mode - although the mode difference is dependent on the client. A banner page may be printed with a proper setup.
TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of root pasword is set as null (linefeed only).
ACCESSORY (EXT) CONNECTOR PIN ASSIGNMENTS
DB-9 14 PIN DIRECTION SIGNAL DEFINITION
1
2
3
4
5
6
7
8
9
13
10
4
7
5
6
1
3
2
8
9
To Host
To Host
To Host
To Printer
To Printer
To Host
To Host
To Host
Reference
To Printer
To Host
Vcc +/- 5V
Ribbon Near End - Goes high when the amount of ribbon on the supply spindle is approximately 46 feet (14m). The output will be low when the ribbon is completely out.
Error - Goes low when the printer detects an error condition.
Reprint - Prints a duplicate of the last label of a print job when this signal is received.
Print Start - Prins a single label when this pin is pulled to ground. This signal must be enabled to function by placing dipswitch DSW3-5 to the OFF position.
End Print - Is used to drive an applicator or other external device requiring synchronization with the print cycle. Four types of output signals may be chosen by using dipswitches DSW3-6 and DSW3-7.
Label Out - Goes low (0V) when a label error exists.
Ribbon Out - Goes low (0V) when ribbon supply is out.
Signal Ground.
Isolated Power Source - for signal input.
Mode 1: High voltage on LCD is selected = online, print job waiting.
Mode 2: High voltage on LCD is selected = online. Goes low (0V) when offline.
11
12 To Host
Reserved.
+24V +/- 10% @ 2A - Power for external devices.
14 Frame Ground
NOTE: The signals on pins 1, 3, 4, 6, 9, and 10 each have an open collector output. These pins normally measure +.07V maximum when a true condition exists. If a false condition ocurrs, the voltage will drop to 0V. To achieve a signal level of +5V, you must add a 330 ohm, 1/4 watt, pull-up resistor between the open collector output pin and Vcc (pin 13) as illustrated. This will provide a signal level of +5V for a true condition and 0V when a false condition exists. The maximum voltage that can be applied to these pins is +50V and the maximum current they can sink is 500 milliamps.
CL408-412e Supplemental Manual 3-13 PN: 9001159A
Unit 3: Installation
802.11G WIRELESS
The wireless print server provides easy printer interface with 802.11G Wi-Fi compliant networks free of wired connections. Each printer is shipped with an integrated driver and interface installed. The driver must be loaded onto the host computer and configured to run one of the supported protocols.
Variable Data Rates
Frequency Band
Wired Equivalent Privacy
Sensitivity
Range
Protocols
Protocol
IP Address
Subnet Mask
Gateway Address
Communication Mode
SSID
Channels
SPECIFICATIONS
54, 11, 5.5, 2 and 1 Mbps
2.4 GHz ISM Band
128 bit, 64 bit (compatible with 40bit), WPA, none
(typ, AAWGN, 8E-2 PER): -91dBm at 1Mbps, -88dBm at 2 Mdps, -87dBm at 5.5Mbps, -
84dBm at 11Mbps.
100m indoors, 300m outdoors
TCP/IP, IPX/SPX, Direct Mode IPX/IP, DLC/LLC, NetBEUI, NetBIOS/IP
Status3 return
Protocol for Driver (cyclic response mode)
Protocol for Driver (ENQ response mode)
Status5 return
0.0.0.0 to 255.255.255.255
0.0.0.0 to 255.255.255.255
0.0.0.0 to 255.255.255.255
802.11 Ad hoc, Ad hoc, Infrastructure
Optional alphanumeric character string (up to 32 characters)
01 to 11
DIPSWITCH SETTINGS
The dipswitches serve to initialize the configuration saved on the Wireless-LAN board, print the configuration, and make a selfdiagnosis. To communicate with the host,set the communication mode by through switches 5 and 6, then set the remaining switches to the OFF position.
Print of configuration and self-diagnsis are operable only on the screen after turning on the printer. Ensure all switches are in the OFF position when operating the printer.
SWITCH SETTING
3
4
1
2
Reserved for test use only (setup prohibited).
LAN board EEPROM initialization (initialize configuration).
Print configuration details on a label (diagnostic & configuration).
Print a self-diagmosis of the board onto a label (wireless mode).
NOTE: The communication mode may be set within the printer’s Interface Mode. Go to [Communication] of the Interface Mode to enable setup by either the dipswitches or through the Interface Mode.
LED INDICATOR STATUS
INDICATOR 1 INDICATOR 2 INDICATOR 3
ON
ON
ON
OFF
OFF
OFF
ON
ON
OFF
ON
OFF
OFF
ON
ON
OFF
DESCRIPTION
Weak Signal (1-50%)
Moderate Signal (50-75%)
Strong Signal (75-100%)
802.11 Ad hoc
Ad hoc
CL408-412e Supplemental Manual 3-14 PN: 9001159A
Unit 3: Installation
SOFTWARE SPECIFICATIONS
Corresponding Protocol TCP/IP
Network Layer
Session Layer
ARP, RARP, IP, ICMP
TCP, UDP
Application Layer LPD, FTP, TELNET, BOOTP, DHCP
NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol. Printer status is obtainable by dedicated socket protocol.
NOTE: In the TCP/IP protocol enviroment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP, and BOOTP/DHCP for address setup.
LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In addition, a banner page can be printed by a proper setup.
When sending the job by LPR, the transmission order of data file/control file within the job will not affect print operation. In addition, if the banner page is specified, it will be added to each data file. Job deletion by LPR is not available.
FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer directory. File transfer to this directory executes print operation. It is possible to specify ASCII(A), Binary(I) and TENEX(L8) as transfer mode - although the mode difference is dependent on the client. A banner page may be printed with a proper setup.
TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of root pasword is set as null (linefeed only).
EXT ACCESSORY PORT
The 14 pin, Centronics type EXT connector provides printer interface with printer accessories with a choice of four different output signals along with various error conditions. A DB-9 to 14 pin Centronics adapter cable is required for interfacing.
DB-9
PIN
1
2
3
4
5
6
7
8
9
READY/BUSY INTERFACE SIGNALS
14 PIN
CENTRONICS
13
DIRECTION
To Host
10
4
7
5
6
1
3
2
8
To Host
To Host
To Printer
To Printer
To Host
To Host
To Host
Reference
To Printer
SIGNAL DEFINITION
Vcc -/+5V
Ribbon Near End - goes high when the amount of ribbon on the supply spindle is approximately 46 feet (14M). The output is low when the ribbon is completely out.
Error - goes low when the printer detects an error condition such as head open or receive buffer is full.
Reprint - a duplicate of the last label in a print job is reprinted when this signal is received.
Print Start - one label will print when this pin is pulled to ground. This signal must be enabled by placing dipswitch DSW3-5 on the control panel to OFF position.
End Print - used to drive an applicator or other externaldevice requiring synchronization with the print cycle. Four types of output signals may be chosen using the control panels DSW3-6 and DSW3-7 dipswitches.
Refer to the timing charts below.
Label Out - goes low (0V) when a label error exists.
Ribbon Out - goes low (0V) whe ribbon is out.
Signal Ground.
Isolated Power Source - for signal output.
CL408-412e Supplemental Manual 3-15 PN: 9001159A
Unit 3: Installation
DB-9
PIN
READY/BUSY INTERFACE SIGNALS
14 PIN
CENTRONICS
DIRECTION SIGNAL DEFINITION
9
11
12
14
To Host
To Host
When Mode1 on the LCD is selected High Voltage = Online Print Job
Waiting.
When Mode2 on the LCD is selected High Voltage = Online. This goes low (0V) when the printer is offline.
Reserved.
+24V +/- 10% @2A - Power for external devices.
Frame Ground
NOTE: The signals on pins 1, 3, 4, and 10 each have an open collector output. These pins normally measure +.07V maximum when a true condition exists. If a false condition occurs, the voltage will drop to 0V. To achieve a signal level of +5V, a 330 ohm, 1/4 watt pull-up resistor between the open collector output pin and Vcc (pin 13) as illustrated. This will provide a signal level of +5V for a true condition and 0V when a false condition exists. The maximum voltage that can be applied to these pins is +50V and the maximum current they can sink is 500 milliamps.
Figure 3-7, Signal Diagram
CL408-412e Supplemental Manual
Figure 3-8a, Timing Chart - Standard Operation
3-16 PN: 9001159A
Unit 3: Installation
Figure 3-8b, Timing Chart - Repeat Print
CL408-412e Supplemental Manual
Figure 3-8c, Timing Chart - Error Signals
3-17 PN: 9001159A
Unit 3: Installation
ALL INTERFACES
This chapter contains information that is applicable to all interface types offered.
RECEIVE BUFFER
The data stream is received from the host to the printer one job at a time. This allows the software program to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.
A multiple job buffer allows the printer to continuously receive print jobs while compiling and printing other jobs at the same time. It acts much like a Print buffer to maximize the performance of the host and the printer.
The printer receives and prints one job at a time. If a print job exceeds the buffer size, transmission will be rejected by the printer. Flow control protocols to throttle transmission are not used. Error conditions that occur during the
Print Data transmission will cause the printer to return a NAK.
ACK
/
NAK PROTOCOL
Bi-Directional ACK/NAK protocol is used for error control. In a normal transmission sequence when the transmission is received, the printer will return an ACK (06H) signifying that it was received without a transmission error. After the transmission command structure has been analyzed, a status byte is returned to the host. This status byte informs the host of the validity of the command structure.
If the command structure is error free, the printer proceeds with the print operation. When the print operation is completed, a Printer Status message is returned to the host. If an error was detected during the initial transmission sequence, a NAK (15H) will be returned signalling to the host that the received transmission contained errors and must be resent. If the returned Status byte indicates a command structure error, the error must then be corrected before the print data is resent to the printer.
A valid transmission to the printer must be bounded by an STX/ETX pair, with the STX (02H) signifying the start of the Print Data and ending with an ETX (03H) signifying the end.
STATUS
4
RETURN
This communication protocol is designed for the purpose of monitoring and controlling print data status in the host and featuring various functions.
PIN DIRECTION
1 Reference
2 To Host
3 To Printer
7 Reference
INTERFACE SIGNALS
SIGNAL DEFINITION
FG (Frame Ground)
TD (Transmit Data) - Data from the printer to the host computer.
RD (Receive Data) - Data to the printer from the host computer.
SG (Signal Ground)
CABLE REQUIREMENTS
Depending on the host used, it may need to loop CS and RS (maintaining at high level) on the hose side. For additional information, refer to the host computer documentation.
DB9 DB25 HOST DIRECTION DB25 PRINTER
1
2
3
5
1
3
2
7
FG (Frame Ground)
RD (Receive Data)
TD (Transmit Data)
SG (Signal Ground)
Bi-Directional
To Host
To Printer
Bi-Directional
1
2
3
7
FG (Frame Ground)
TD (Transmit Data)
RD (Receive Data)
SG (Signal Ground)
CL408-412e Supplemental Manual 3-18 PN: 9001159A
Unit 3: Installation
RECEIVE BUFFER CONTROL
Causes For Receive Buffer Near Full Receive buffer near full occurs when the remaing free space of the buffer drops to
0.95MB of 2.95MB capacity or when the remaining free space is available for storing
50 of 500 items in the history buffer.
Release Of Receive Buffer Near Full Receive buffer near full can be released when the remaining free space rises to
1.95MB or when the remaining free space is available for storing 200 items in the history buffer.
CL408-412e Supplemental Manual 3-19 PN: 9001159A
Unit 3: Installation
ACCESSORIES INSTALLATION
This chapter covers printer accessory installation procedures that are operator allowed.
INTERFACE INSTALLATION
The diagram below displays the physical installation of interface hardware. Refer to the Configuration unit of this manual for instructions on printer setup for the interface type chosen.
1. Switch off the printer and disconnect power supply cord.
2. Route interface cable (1, Figure 3-7) from host computer to interface board (2).
3. Insert interface board (2) into printer (4) and secure using two screws (3).
4. Connect interface cable (1).
1 3
2
IEEE12
84 + RS
BOARD
4
Figure 3-9, Interface Installation
CL408-412e Supplemental Manual 3-20 PN: 9001159A
PRINTER
CONFIGURATION
• Printer Configuration
• Dipswitch Setting
• Configuration Modes
• Menu Definition Tables
CL408-412e Supplemental Manual 4-1 PN: 9001159A
Unit 4: Printer Configuration
PRINTER CONFIGURATION
This unit provides in-depth instruction on printer configuration for operation and for some troubleshooting.
The printer may be configured via the buttons and/or potentiometers loacated on the printer’s operator panel. All of the printer’s buttons, switches, and potentiometers are used either singularly, or in conjunction, to perform configuration activities.
Refer to the Control Features chapter of the Introduction unit for identification of specific interface features.
CL408-412e Supplemental Manual 4-2 PN: 9001159A
Unit 4: Printer Configuration
DIPSWITCH SETTINGS
This chapter identifies the functions of the printer’s integrated dipswitches. The dipswitch complex is located on the printer’s operator panel and is an integral part of its configuration by enabling/disabling various operational features. Refer to the table below on switch designation and their specific functions.
ATTENTION: Each dipswitch must be set for the printer to properly function. Address all eight switches individually, but some may not require change.
NOTE: A small, flat tool similar to a screwdriver is required to alter dipswitch position.
When changing a switch setting, ensure that it has been moved fully up or down.
1-1
1-2
1-3
1-4
1-5
1-6
1-7
1-8
1-1
OFF
Parity
Stop Bit
NOTE: The switches are arranged horizontally, from left to right, and oriented vertically. The ON position is always upward and the OFF position is always downward.
Data BIt
1-2
OFF
Baud Rate
Protocol
1-3
OFF
DSW1 DEFAULT SETTINGS
1-4
OFF
1-5
OFF
1-6
OFF
1-7
OFF
1-5
ON
ON
OFF
OFF
1-7
ON
ON
OFF
OFF
DSW1 CONFIGURATION
OFF
ON
8 Data Bit
7 Data Bit
1-2
ON
ON
OFF
OFF
OFF
ON
1-3
ON
OFF
ON
OFF
Reserved
Odd
Even
None
1 Stop Bit
2 Stop Bit
1-6
ON
OFF
ON
OFF
1-8
ON
OFF
ON
OFF
Normal: 2400, High Speed: 57600
Normal: 4800, High Speed: 38400
Normal: 19200, High Speed: 19200
Normal: 9600, High Speed: 9600
Status 4
Status 3
XOn / XOff
Ready / Busy
1-8
OFF
CL408-412e Supplemental Manual 4-3 PN: 9001159A
Unit 4: Printer Configuration
FUNCTION
Data Bit
Parity
Stop Bit
Baud Rate
Protocol
DSW1 FUNCTION DESCRIPTIONS
DESCRIPTION
Sets the printer to receive either 7 or 8 bits of data for each byte transmitted.
Selects the type of parity used for error detection.
Selects the number of stop bits to end each byte transmission.
Select the data rate (bps) for the RS232 port.
Selects the flow control and status reporting protocols.
2-1
OFF
2-2
OFF
DSW1
2-1 Reserved
FUNCTION
2-6
2-7
2-8
2-2
2-3
2-4
2-5
Media Sensor Selection
Head Check
Hex Dump
Multi-Job Receive Buffer
Firmware Download
Protocol Code
Operational Mode
FUNCTION
Media Sensor Selection
Head Check
Hex Dump
Multi-Job Receive Buffer
Firmware Download
Protocol Code
Operational Mode
2-3
OFF
DSW2 DEFAULT SETTINGS
2-4
OFF
2-5
OFF
2-6
OFF
2-7
OFF
DSW2 CONFIGURATION
SETTING
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
CONFIGURATION
Gap Sensor
Eye-Mark Sensor
Head Check Disabled
Head Check Enabled
Hex Dump Disabled.
Hex Dump Enabled
Single Job Receive Buffer
Multi-Job Receive Buffer
Disabled
Enabled
Standard Protocol Mode
Non-Standard Protocol Mode
Normal Operation
Emulation Mode for Original M8400
2-8
OFF
DSW2 FUNCTION DESCRIPTIONS
DESCRIPTION
Selects between a Gap or Eye-Mark detector.
When enabled, will check for malfunctioning head elements.
Allows hexadecimal printing of all data received to the print buffer.
Allows to continuously receive print jobs while compiling and printing other jobs.
Places printer in mode for downloading software into flash ROM.
Selects the command codes used for protocol control.
Normal mode or for original M8400.
CL408-412e Supplemental Manual 4-4 PN: 9001159A
Unit 4: Printer Configuration
3-1
OFF
3-2
OFF
3-3
OFF
DSW3 DEFAULT SETTINGS
3-4
OFF
3-5
OFF
3-6
OFF
3-7
OFF
3-8
OFF
3-1
3-2
3-3
3-4
3-5
3-6
3-7
3-8
Label Sensor
Backfeed
Print Start Signal
FUNCTION
Operating Mode
Label Sensor
Back Feed
Operating Mode
External Signal Type
Repeat Print via Ext Signal
Print Start Signal
External Signal
Repeat Print External Signal
3-6
OFF
OFF
ON
ON
DSW3 CONFIGURATION
3-1
OFF
OFF
ON
ON
OFF
ON
OFF
ON
OFF
ON
3-2
OFF
ON
OFF
ON
Batch/Continuous
Tear Off
Cutter
Dispenser
Sensor Used
Sensor Not Used
Enabled
Disabled
Disabled
Enabled
OFF
ON
3-7
OFF
ON
OFF
ON
Type 4
Type 3
Type 2
Type 1
Disabled
Enabled
DSW3 FUNCTION DESCRIPTIONS
DESCRIPTION
Batch/Continuous, Tear-Off, Cutter, Dispenser
Enabled, detects the label’s edge and positions it automatically. Disabled, it is under software control.
Enabled, positions the last printed label for dispensing and retracts the media for printing the next.
Allows an external device to initiate a label print for synchronization with the applicator. When on, the unit is in the Continuous print mode, Backfeed is disabled and External Signals are ignored.
Refer to the Interface Specifications unit for information.
Allows an external device to repeat the print siquence.
CL408-412e Supplemental Manual 4-5 PN: 9001159A
Unit 4: Printer Configuration
CONFIGURATION MODES
This chapter provides an overview of the various configuration modes of the operation menu. All of the configuration activities are performed via the use of the operator panel located on the printer’s face. However, many settings may also be controlled via external software commands. In the case of conflict between external software commands and internal software commands (control panel settings) the printer will always use the last valid setting (the default is software commands).
NORMAL MODE
This mode allows configuration of printing features that are prone to change from job to job. These are some of the most basic and common adjustments of all of the configuration modes.
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
POWER: ON
ONLINE
QTY: 000000
LINE
LINE + FEED
FEED
OFFLINE
000000
LINE FEED
Reprints last label if enabled.
Feeds one label if
DSW3-3 is
OFF.
CL408-412e Supplemental Manual
Scrolls options
PRINT DARKNESS
1 2 3 4 5
LINE
FEED
PRINT SPEED
2 3 4 5 6
LINE
FEED
PITCH OFFSET
+00MM
LINE
FEED
CANCEL PRINT JOB
YES NO
LINE
Scrolls options
Scrolls options
YES
With DSW2-5: OFF
FEED
Current print job canceled
NO
FEED
All print jobs saved
YES
With DSW2-5: ON
FEED
All print jobs canceled
Figure 4-1, Normal Mode
4-6 PN: 9001159A
Unit 4: Printer Configuration
ADVANCED MODE
The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. Use the keys of the printer’s operator panel to select and enter the required options.
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
Scrolls options
Scrolls options
Only if calendar is installed
SET CALENDAR
YES NO
Yes
FEED
LINE
No
FEED
CALENDAR
YY / MM / DD HH:MM
LINE
FEED
Selects and advances
LINE + POWER
ADVANCED MODE
Toggles
Card Mode
Scrolls options
Scrolls options
Scrolls options
Scrolls options
LINE FEED
DARKNESS RANGE
A B
LINE
FEED
ZERO SLASH
YES NO
LINE
FEED
AUTO ONLINE
YES NO
LINE
FEED
PRINT OFFSET
V: +XXXX H: +XXX
LINE
FEED
Selects and advances
Scrolls options
Scrolls options
IGNORE CR/LF
YES NO
LINE
FEED
CHARACTER PITCH
PROP FIXED
LINE
FEED
COVER OPEN SENSOR
YES NO
CL408-412e Supplemental Manual
Figure 4-2, Advanced Mode
4-7 PN: 9001159A
Unit 4: Printer Configuration
USER DOWNLOAD MODE
Allows the operator to download user specific data from a host system. Use the keys of the printer’s operator panel to select and enter the required options.
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
DSW7: ON
LINE + POWER
USER DOWNLOAD
PRESS LINE KEY
LINE FEED
No action, no change
USER DOWNLOAD
WAITING
Send download data
Printer
Receives data
Power printer off, reset DSW7 to exit
Figure 4-3, User Download Mode
CL408-412e Supplemental Manual 4-8 PN: 9001159A
Unit 4: Printer Configuration
SERVICE MODE
Allows programming of various dimensional settings, sensor thresholds, and language options. Use the keys of the operator panel to select and enter the required options.
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
LINE + POWER
ADVANCED MODE
Toggles
Advanced
Mode
FEED LINE
CARD MODE
Toggles
Card Mode
FEED LINE
SERVICE MODE
Toggles
Counters
Mode
Scrolls options
Scrolls options
Scrolls options
LINE FEED
GAP [ X.XV ]
INPUT [ X.XV ]
LINE
FEED
AUTO ONLINE FEED
YES NO
LINE
FEED
FEED ON ERROR
YES NO
LINE
FEED
Scrolls options
REPRINT W/FEED
YES NO
LINE
FEED
FORWARD / BACKFEED
DISTANCE DEFAULT
Scrolls options
LINE
FORWARD / BACKFEED
DISTANCE XXXMM
LINE
FEED
Scroll distance
EXT PIN9 SELECT
MODE1 MODE2
LINE
FEED
EURO CODE
D5
LINE
FEED
SELECT LANGUAGE
ENGLISH
FRENCH
GERMAN
SPANISH
ITALIAN
PORTUGESE
ENGLISH
ENGLISH
LINE
FEED
PRIORITY SETTING
COMMAND LCD
LINE
FEED
IEEE1284
ACK SIGNAL 00.0
IGNORE CAN/DLE
YES NO
Scrolls options
Scrolls options
Scrolls options
Scrolls options
BACKFEED SPEED
NORMAL SLOW
LINE
FEED
Scrolls options
With
DSW2-5:
OFF
With
DSW2-5:
ON
CL408-412e Supplemental Manual
Figure 4-4, Service Mode
4-9 PN: 9001159A
Unit 4: Printer Configuration
CARD MODE
This mode permits the configuration of an optional memory cartridge. This cartridge, when loaded, provides increased storage capacity for text and graphics. Use the keys of the printer’s operator panel to select and enter the required options.
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
LINE + POWER
ADVANCED MODE
LINE
CARD MODE
FEED
FEED LINE
MEM SELECT (CC1)
CARD MEMORY
LINE
FEED
CARD ->MEMORYCOPY
TRUETYPEFONT Y/N
Toggles
Advanced
Mode
Toggles
Service
Mode
CARD ->MEMORYCOPY
SATOFONT Y/N
CARD ->MEMORYCOPY
ALL Y/N
MEMORY->CARDCOPY
ALL (OMB) Y/N
CARD->MEMORYCOPY
PROGRAM Y/N
MEMORY->CARDCOPY
PROGRAM Y/N
CARD FORMAT
YES NO
MEMORY FORMAT
YES NO
Scrolls options
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
COPY START
YES NO
COPY START
YES NO
COPY START
YES NO
COPY START
YES NO
COPY START
YES NO
COPY START
YES NO
FORMAT START
YES NO
FORMAT START
YES NO
Scrolls options
Figure 4-5, Card Mode
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
Yes
FEED
No
FEED
CARD COPY/FORMAT
NO CARD ERROR
CARD COPY/FORMAT
NO CARD ERROR
CARD COPY/FORMAT
NO CARD ERROR
CARD COPY/FORMAT
NO CARD ERROR
CARD COPY/FORMAT
NO CARD ERROR
CARD COPY/FORMAT
NO CARD ERROR
CARD COPY/FORMAT
NO CARD ERROR
CARD COPY/FORMAT
NO CARD ERROR
CL408-412e Supplemental Manual 4-10 PN: 9001159A
Unit 4: Printer Configuration
PROTOCOL INITIALIZATION MODE
Allows non-standard protocol code to be returned to the default value. The default value is: STX (7BH), ETX (7DH),
ESC (5EH), ENQ (40H), NULL (7EH), CAN (21H), Offline (5DH), EuroCode (D5H).
Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition
Tables in the following chapter to provide an explanation of each menu screen.
DSW7: ON
LINE + FEED + POWER
ALT. PROTOCOL
DEFAULT COMPLETE
Protocol code is initialized
Power printer off, reset DSW7 to exit
Figure 4-6, Protocol Initialization Mode
CL408-412e Supplemental Manual 4-11 PN: 9001159A
Unit 4: Printer Configuration
COUNTERS MODE
The printer has integrated counters to measure the accumilative activity of some features. The unit of measure is based on linear meters and includes a print head counter and a life counter. The head counter records the length of the media that has been printed since the print head was installed and should be reset each time the print head is replaced.
The life counter meaures the lenght of media the printer as a whole has printed. This counter would only be reset in case circuitry replacement.
The printer’s Counter Mode allows the operator to view the accumilated measurement and also allows the print head counter to be reset to zero.
Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition
Tables in the following chapter to provide an explanation of each menu screen.
Scrolls options
LINE + POWER
ADVANCED MODE
Toggles
Advanced
Mode
FEED
CARD MODE
LINE
Toggles
Card Mode
FEED LINE
SERVICE MODE
Toggles
Service
Mode
FEED LINE
COUNTERS MODE
Toggles
Move
Mode
Scrolls options
LINE FEED
COUNTERS
HD DSP CUT LIFE
LINE
HD
FEED
HEAD COUNTER
X.XM
FEED
HEAD COUNTER CLEAR
YES NO
LINE
FEED
HD
FEED
DISPENSE COUNTER
X.XM
FEED
DSP COUNTER CLEAR
YES NO
LINE
FEED
HD
FEED
CUT COUNTER
X
FEED
CUT COUNTER CLEAR
YES NO
LINE
FEED
Life
FEED
LIFE COUNTER
X.XM
FEED
CL408-412e Supplemental Manual
Figure 4-7, Counters Mode
4-12 PN: 9001159A
Unit 4: Printer Configuration
TEST PRINT MODE
Provides the specific sequence of events required by the operator, the printer, and the printer’s software for a test label to be printed. Test labels are designed to identify failures in configuration, adjustments problems, and mechanical defects.
Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition
Tables in the following chapter to provide an explanation of each menu screen.
CL408-412e Supplemental Manual
FEED + POWER
Scrolls options
TEST PRINT MODE
CONFIGURATION
BARCODE
HEADCHECK
MEMORY
FACTORY
LINE
Memory
FEED
Configuration
Barcode
Headcheck
FEED
Scrolls options
TEST PRINT SIZE
XXCM
LINE
FEED
Factory
FEED
PRINT SIZE
SMALL LARGE
LINE
Scrolls options
Test printing begins
PRESS FEED KEY
TO STOP PRINTING
FEED
Test printing stops
Power printer off and then on again to exit
Figure 4-8, Test Print Mode
4-13 PN: 9001159A
Unit 4: Printer Configuration
BOOT DOWNLOAD MODE
This download mode is used when the Firmware becomes corrupted and the normal download mode is not successful. Allows the program to be downloaded from the host computer.
Figure 5-11 provides the specific sequence of events required by the operator, the printer, and the printer’s software. Use the printer’s operator panel to select and enter the required options.
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
CL408-412e Supplemental Manual
No action, no change
No action, no change
DSW6: ON
LINE + FEED + POWER
BOOT DOWNLOADER
PRESS FEED KEY
LINE FEED
DOWNLOAD SELECT
INTERFACE CARD
LINE
FEED
PROGRAM DOWNLOAD
READY
LINE FEED
Interface
Send data from host system
Interface
Printer begins receiving data
PROGRAM DOWNLOAD
START > > > END
SET PROGRAM CARD
YES NO
Yes
FEED
No
FEED
Download completed
DOWNLOAD COMPLETE
PRESS FEED KEY
FEED LINE
Power printer off, reset DSW6 to exit
Figure 4-9, Boot Download Mode
4-14 PN: 9001159A
Unit 4: Printer Configuration
FLASH MEMORY DOWNLOAD MODE
A Flash ROM internally stores/deletes font and custom designed character data. The data is sent from a host system to the printer. Use the printer’s operator panel to select and enter the required options.
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
No action, no change
DSW6: ON
POWER
FLASH DOWNLOAD
READY
LINE FEED
Send data from host system
Printer begins receiving data
PROGRAM DOWNLOAD
START > > > END
No action, no change
Download completed
DOWNLOAD COMPLETE
PRESS FEED KEY
FEED LINE
Power printer off, reset DSW6 to exit
No action, no change
CL408-412e Supplemental Manual
Figure 4-10, Flash Memory Download Mode
4-15 PN: 9001159A
Unit 4: Printer Configuration
DEFAULT SETTING MODE
The Default Settings Mode allows the operator to return the printer to the configuration state as received from the factory. Use the printer’s keys to select and enter the required options.
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
LINE + FEED + POWER
Scrolls options
DEFAULT SETTING
YES NO
Yes
FEED
Printer returned to default settings
LINE
No
FEED
DEFAULT SETTING
COMPLETED
Power printer off and then on again to exit.
No action, no change
CL408-412e Supplemental Manual
Figure 4-11, Default Setting Mode
4-16 PN: 9001159A
Unit 4: Printer Configuration
HEX DUMP MODE
The contents of the print buffer and the contents received before it may be examined through the use of the Hex
Dump Mode. Each line of the printed data is enumerated in the first column, the second column contains the data in hexadecimal format, and the right column contains the same data in ASCII format.
Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
DSW2-4: ON
POWER
ONLINE
QTY: XXXXXX
Printer receives data
Printer begins
Hex Dump printing
Power printer off, reset DSW2-4 to exit
CL408-412e Supplemental Manual
Figure 4-12, Hex Dump Mode
4-17 PN: 9001159A
Unit 4: Printer Configuration
MAINTENANCE MODE
The Maintenance Mode permits counter reset of various printer components. Use the printer’s operator panel to select and enter the required options.
The printer has integrated counters to measure the accumilative activity of some features. The unit of measure is based on linear meters and includes a print head counter and a life counter. The head counter records the length of the media that has been printed since the print head was installed and should be reset each time the print head is replaced.
The life counter meaures the lenght of media the printer as a whole has printed. This counter would only be reset in case circuitry replacement.
The printer’s Counter Mode allows the operator to view the accumilated measurement and also allows the print head counter to be reset to zero.
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
Scrolls options
ALL CLEAR MODE
LINE FEED
ALL CLEAR
COUNTER EEPROM
LINE
Counter
FEED
EEPROM
FEED
COUNTER ALLCLEAR
YES NO
LINE
No
FEED
Yes
FEED
Scrolls options
COUNTER ALLCLEAR
COMPLETED
No action, no change
DSW4: ON
LINE + FEED + POWER
MAINTENANCE MODE
DIPSW2-4 ON->OFF
LINE
Reset
DSW4: OFF
FEED
FACTORY MODE
LINE FEED
No action, no change
EEPROM ALLCLEAR
YES NO
Yes
FEED
LINE
FEED
EEPROM ALLCLEAR
COMPLETED
No
COUNTER CLEAR
NONE
ALL
HEAD
LINE
FEED
PRINT SIZE
SMALL LARGE
LINE
FEED
TEST PRINT
PRESS FEED KEY
LINE
FEED
Printer performs factory test print
Scrolls options
Scrolls options
No action, no change
Power printer off to exit
CL408-412e Supplemental Manual
Figure 4-13, Maintenance Mode
4-18 PN: 9001159A
Unit 4: Printer Configuration
MENU DEFINITION TABLES
MENU
ONLINE
QTY: XXXXXX
OFFLINE
QTY: XXXXXX
NORMAL MODE (TABLE 4-1)
DESCRIPTION
Displays the printer’s operational status. The ONLINE status is displayed on the top line and the label quantity status is on the bottom. The message will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key. When a print job is received, the quantity line will indicate the number of labels to be printed. As the label job prints, the display status indicates the quantity of labels remaining to be printed.
Displays the printer’s operational status. The OFFLINE status is displayed on the top line and the label quantity status is on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key.
PRINT DARKNESS
1 2 3 4 5
Permits the adjustment of print density. Higher print density equates to darker pint images.
PRINT SPEED
2 3 4 5 6
PITCH OFFSET
+00MM
CANCEL PRINT JOB
YES NO
Permits the printer’s printing speed to be established based on inches per second (IPS).
The label pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. Once the position has been set, it can be fine adjusted using the PITCH potentiometer.
Positive (+) digit settings moves the leading edge forward and away from the print head while a negative (-) setting moves the label’s leading edge incrementally back into the mechanism.
Print data that has previously been received, can be cleared. If YES is selected, the print data will be deleted and then the printer will go offline. If the NO option is selected, the printer will go offline without deleting data in buffer.
MENU
ADVANCED MODE
ADVANCED MODE (TABLE 4-2)
DESCRIPTION
Is the first menu screen of the Advanced Mode. The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new bob is downloaded.
DARKNESS RANGE
A B
Allows the darkness (print density) selection of the printed image. Has two selection options.
ZERO SLASH
YES NO
This menu allows for the printer to be configured to print zeros with or without a diagonal slash through them. This will apply to all font types with the exception of Kanji font.
CL408-412e Supplemental Manual 4-19 PN: 9001159A
MENU
AUTO ONLINE
YES NO
PRINT OFFSET
V: +XXXX H: +XXX
IGNORE CR/LF
YES NO
CHARACTER PITCH
PROP FIXED
COVER OPEN SENSOR
YES NO
SET CALENDAR
YES NO
CALENDAR
00 / 00 / 00 00:00
Unit 4: Printer Configuration
ADVANCED MODE (TABLE 4-2)
DESCRIPTION
The printer can be set to automatically go into the online mode when powered on. Otherwise, the printer starts in the offline state and must be manually placed online before it is ready to print.
Print offset refers to the vertical and horizontal shifting of the entire print area relative to the label and the print start position. The movement is incremental by dots in the positive (+) or negative
(-) direction. Postive and negative vertical adjustment is toward and away from the print head respectively. Positive and negative horizontal adjustment is to the left and right of the reference point respectively.
Determines whether the print data code requires deletion. Hexadecimal graphic data will not be deleted. Select YES to delete all carriage return (CR) and line feed (LF) commands in the data stream - including graphics and 2D barcodes.
This feature is primarily used to maintain compatibility with earlier models of SATO printers.
This setting determines whether each character occupies a designated space (fixed) regardless of the character’s width, or if the character’s space is representative of its width (proportional).
Proportional is contemporarily preferred.
This feature allows the operator to determine if the cover-open sensor is enabled or disabled. If the sensor is enabled, the printer will cease to function if the printer’s housing cover is opened during printing.
The calendar is an optional feature that allows the date and time to be manually set using the operator panel or through command codes. This screen will not be displayed if the calendar chip
(real-time clock) is not installed.
This menu allows the operator to choose if the calendar settings are to be altered.
This menu screen allows the calendar settings to be altered. The calendar is divided into five sets of two digits. The first two allows for the year to be set, followed by the month, the day, the hour, then the minute.
MENU
USER DOWNLOAD
PRESS LINE KEY
USER DOWNLOAD MODE (TABLE 4-3)
DESCRIPTION
Is the first menu screen of the User Download Mode and provides a prompt to proceed. Pressing the LINE key will place the printer in a condition waiting for the data to be received.
USER DOWNLOAD
WAITING
Confirms the printer is on standby for receiving user download data. The downloaded data received from the host shall be written in the main ROM. Entry is not required.
CL408-412e Supplemental Manual 4-20 PN: 9001159A
Unit 4: Printer Configuration
MENU
ADVANCED MODE
CARD MODE
SERVICE MODE (TABLE 4-4)
DESCRIPTION
Is the first menu screen of the Advanced Mode. The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new bob is downloaded.
Is only a transitional menu screen to access the Service Mode.
The Card Mode allows the operator to manage or format the expanded memory card. Is only a transitional menu screen to access the Service Mode.
SERVICE MODE
AUTO ONLINE FEED
YES NO
The Service Mode allows the programming of various dimensional settings, sensor thresholds, and language options.
GAP [ X.XV ]
INPUT [ X.XV ]
When setting the sensor threshold, the voltage shown on the top line is the measurement using only the media’s backing paper placed over the sensor. The lower line displays the measurement with the media and backing paper combined.
DSW2-2 determines which sensor will be enabled for use.
Allows it to be determined if the printer will feed a label when it is placed online to ensure proper media placement for printing.
FEED ON ERROR
YES NO
Allows it to be determined if the printer will feed a label when an error condition is cleared.
REPRINT W/FEED
YES NO
Allows it to be determined if the printer will print the last label in memory when the FEED key is pressed in the normal, online mode.
FORWARD / BACKFEED
DISTANCE DEFAULT
Allows the selection of whether to accept the default setting or to set the backfed distance other than the default setting.
FORWARD / BACKFEED
DISTANCE XXXMM
Allows the backfeed distance to be set. If using thermal transfer for printing, set the feed distance less than 30mm to avoid detection of the ribbon end by accident.
EXT PIN9 SELECET
MODE1 MODE2
Allows selection of the conditions that regulates Pin-9 of the EXT connector. MODE1 enables
Pin-9 when the printer goes online and a print quantity is displayed. MODE2 enables Pin-9 when the printer goes online without consideration of print quantity.
EURO CODE
D5
Allows the hexadecimal value to be specified for the character replaced with the Euro Character.
The default is D5H. ASCII (213)
CL408-412e Supplemental Manual 4-21 PN: 9001159A
Unit 4: Printer Configuration
SERVICE MODE (TABLE 4-4)
DESCRIPTION MENU
SELECT LANGUAGE
ENGLISH
FRENCH
GERMAN
SPANISH
ITALIAN
PORTUGESE
ENGLISH
ENGLISH
Allows the selection of the character set used by the printer. The world’s primary commercial languages are provided as options.
PRIORITY SETTING
COMMAND LCD
Allows the selection of which type of operator programming will take priority precidence. By selecting the COMMAND option, downloaded command codes will be recognized by the printer as most important where conflicting data exists.
Selecting LCD, places programming through the operator panel as taking precedence.
IEEE1284
ACK SIGNAL XX.X
This menu screen allows the pulse width to be set if single-item buffer has been chosen. If singleitem buffer has not been chosen, this setting will not have effect.
IGNORE CAN/DLE
YES NO
Allows the determination of whether to ignore the CAN and DLE commands used in bi-directional communications. This menu option will only be applicable if multi-item buffer has been chosen.
BACKFEED SPEED
NORMAL SLOW
Allows of the backfeed movement to be established. Two setting options are available.
MENU
ADVANCED MODE
CARD MODE
CARD MODE (TABLE 4-5)
DESCRIPTION
Is the first menu screen of the Advanced Mode. The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new bob is downloaded.
Is only a transitional menu screen for the Service Mode.
Is the first menu screen of the Card Mode and is informational only. The Card Mode allows the operator to manage the expanded memory card.
MEMORY SELECT (CC1)
CARD MEMORY
Determines the type of optional expanded memory that will be addressed as CC1 in the command stream. The CARD selection spcifies the optional PCMCIA card as CC1 and the optional expanded Flash ROM as CC2. The MEMORY selection specifies the optional expanded
Flash ROM as CC1 and the optional PCMCIA card as CC2.
CARD ->MEMORY COPY
TRUETYPEFONT Y/N
Allows the copying of TrueType fonts from the PCMCIA Memory card to the optional Flash ROM.
CL408-412e Supplemental Manual 4-22 PN: 9001159A
Unit 4: Printer Configuration
CARD MODE (TABLE 4-5)
DESCRIPTION MENU
CARD ->MEMORY COPY
SATOFONT Y/N
Allows the copying of SATO fonts from the PCMCIA Memory card to the optional Flash ROM.
CARD ->MEMORY COPY
ALL Y/N
Allows the copying of the entire contents from the PCMCIA Memory Card to the optional internal expanded memory.
MEMORY ->CARD COPY
ALL (OMB) Y/N
Allows copying of the entire contents of the optional Expanded Memory to the PCMCIA Memory
Card.
CARD ->MEMORY COPY
PROGRAM Y/N
Confirms the intent to copy contents from the memory area to the card.
MEMORY ->CARD COPY
PROGRAM Y/N
Confirms the intent to copy contents from the card to the memory area.
CARD FORMAT
YES NO
Confirms the intent to clear card contents.
MEMORY FORMAT
YES NO
Before the internal expanded memory may be used, it must be formatted. This screen allows the determination of wheather to format or not based on if it will be utilized.
COPY START
YES NO
Allows confirmation of the selection. If NO is selected, the display returns to the previos display.
FORMAT START
YES NO
When ready, the operator may choose YES to initiate formatting activity. Selecting NO, returns the operator to the beginning of the Card Mode.
CARD COPY/FORMAT
NO CARD ERROR
Displays if an error occurs during the copy process.
CL408-412e Supplemental Manual 4-23 PN: 9001159A
Unit 4: Printer Configuration
MENU
ALT. PROTOCOL
DEFAULT COMPLETE
MENU
ADVANCED MODE
CARD MODE
SERVICE MODE
COUNTERS MODE
PROTOCOL INITIALIZATION MODE (TABLE 4-6)
DESCRIPTION
Initialization is automatic when the proper keys and switches are activated. This is the only screen that will appear and will indicate that non-standard protocol code to be returned to the default value. The default value is: STX (7BH), ETX (7DH), ESC (5EH),
ENQ (40H), NULL (7EH), CAN (21H), Offline (5DH), EuroCode (D5H).
COUNTERS MODE (TABLE 4-7)
DESCRIPTION
Is the first menu screen of the Advanced Mode. The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new bob is downloaded.
Is only a transitional menu screen to access the Counters Mode.
The Card Mode allows the operator to manage or format the expanded memory card. Is only a transitional menu screen to access the Counters Mode.
The Service Mode allows the programming of various dimensional settings, sensor thresholds, and language options.
Is only a transitional menu screen to access the Counters Mode.
Is the first menu screen of the Counters Mode. The Counters Mode allows the printers various internal counters to be reset to zero or to view count in meters printed thus far.
COUNTERS
HD DSP CUT LIFE
Allows the selection of which counter to be viewed to reset.
HEAD COUNTER
XX.XM
Is an informational screen that provides the printed length of media using the existing print head.
The head counter should be reset each time the print head is replaced.
DISPENSE COUNTER
XX.XM
Is an informational screen that provides the dispense cycles of media since dispenser installation or use.
CUT COUNTER
X
Is an informational screen that provides the cut cycles of media since cutter installation or use.
LIFE COUNTER
XX.XM
Is an informational screen that provides the printed the length of media since printer setup.
CL408-412e Supplemental Manual 4-24 PN: 9001159A
Unit 4: Printer Configuration
COUNTERS MODE (TABLE 4-7)
DESCRIPTION MENU
HEAD COUNTER CLEAR
YES NO
Allows the determination of whether or not to reset the print head counter to zero.
DSP COUNTER CLEAR
YES NO
Allows the determination of whether or not to reset the dispenser counter to zero.
CUT COUNTER CLEAR
YES NO
Allows the determination of whether or not to reset the cutter counter to zero.
MENU
TEST PRINT MODE
CONFIGURATION
BARCODE
HEADCHECK
MEMORY
FACTORY
TEST PRINT MODE (TABLE 4-8)
DESCRIPTION
Is the initial screen of the Test Print Mode.
• CONFIGURATION: The printer’s configuration settings.
• BARCODE: The printer’s installed barcodes.
• HEAD CHECK: A pattern to check print head elements.
• FONT: The contents of the installed fonts.
• FACTORY: A factory test label will be printed.
TEST PRINT SIZE
XXCM
This menu screen only appears if CONFIGURATION, BARCODE, or HEAD CHECK was chosen in the previous menu. The increments of measure is 1cm.
PRINT SIZE
SMALL LARGE
For factory test prints, this screen appears instead of the previous screen for setting print size.
Large (10cm) and small (4cm) are the only two options.
PRESS FEED KEY
TO STOP PRINTING
Is a directional screen prompting action on how to terminate print activity. Press FEED to stop printing and press again to resume printing.
MENU
BOOT DOWNLOADER
PRESS FEED KEY
BOOT DOWNLOAD MODE (TABLE 4-9)
DESCRIPTION
Is the first menu screen of the Boot Download Mode and provides a prompt to proceed. Pressing the FEED key will place the printer in a condition waiting for the data to be received.
CL408-412e Supplemental Manual 4-25 PN: 9001159A
MENU
Unit 4: Printer Configuration
BOOT DOWNLOAD MODE (TABLE 4-9)
DESCRIPTION
DOWNLOAD SELECT
INTERFACE CARD
Select the INTERFACE option for a standard download.
PROGRAM DOWNLOAD
READY
Is an informational screen only and confirms that the printer is ready to receive the data.
PROGRAM DOWNLOAD
START > > > END
Provides download status that the data is being received and its progression.
DOWNLOAD COMPLETE
PRESS FEED KEY
This menu screen appears when all of the data has been received and the process is complete.
Also prompts the operator on how to proceed.
MENU
FLASH DOWNLOAD
READY
FLASH DOWNLOAD MODE (TABLE 4-10)
DESCRIPTION
Is an informational screen only and confirms that the printer is ready to receive the data.
PROGRAM DOWNLOAD
START > > > END
Provides download status that the data is being received and its progression.
DOWNLOAD COMPLETE
PRESS FEED KEY
This menu screen appears when all of the data has been received and the process is complete.
Also prompts the operator on how to proceed.
MENU
DEFAULT SETTING
YES NO
DEFAULT SETTING
COMPLETED
DEFAULT SETTING MODE (TABLE 4-11)
DESCRIPTION
Is the first menu screen of the printer’s Default Setting Mode. The Default Setting Mode allows the printer to be reset to the programmed condition as received from the factory.
The selection of YES confirms the operator wants to proceed and the selection of NO allows for exit without default reset. If YES is selected, resetting will immediately begin.
Reboot the printer to return to normal operation.
Is an informational screen only indicating that reset activity is complete.
CL408-412e Supplemental Manual 4-26 PN: 9001159A
Unit 4: Printer Configuration
MENU
HEX DUMP MODE (TABLE 4-12)
DESCRIPTION
ONLINE
QTY: XXXXXX
Displays to indicate the printer is online and waiting to print HEX interpretation of data received by the print buffer.
MENU
MAINTENANCE MODE
DIPSW2-4 ON->OFF
FACTORY MODE
ALL CLEAR MODE
ALL CLEAR
COUNTER EEPROM
COUNTER ALLCLEAR
YES NO
MAINTENANCE MODE (TABLE 4-13)
DESCRIPTION
Is the first menu screen of the Maintenance Mode and provides a prompt on the action required to proceed to the Factory Mode.
The Factory Mode is divided into two sub-menus: the All Clear Mode and the individual Counter
Clear.
The All Clear Mode permits the operator to entirely clear all of the printer’s internal counters or to clear its EEPROM of all data.
Counter Clear permits the operator to select individual counters to be reset to zero.
Is a transitional, informational menu screen to inform of the coming menu functions. Pressing
LINE, retreats one menu screen to allow the operator to change direction within the menu.
Pressing FEED advances onward to allow the operator to entirely clear either the printer’s internal counters and/or, its EEPROM data.
Allows the selection of the direction to proceed within the menu tree. Selecting COUNTER will advance to menu screens that will allow the printer’s internal counters to be reset to zero.
Selecting EEPROM will advance to menu screens that will allow the printer’s EEPROM to be emptied of data.
Allows the selection of whether to clear all of the printer’s internal counters or not. Select YES to clear and NO to not clear.
EEPROM ALLCLEAR
YES NO
Allows the selection of whether to clear all of the printer’s EEPROM or not. Select YES to clear and NO to not clear.
COUNTER ALLCLEAR
COMPLETED
Is an informational screen only. Momentarily displays when the printer’s internal counters are reset to zero and then automatically returns to the ALL CLEAR MODE screen.
EEPROM ALLCLEAR
COMPLETED
Is an informational screen only. Momentarily displays when the printer’s EEPROM has been emptied of data and then automatically returns to the ALL CLEAR MODE screen.
CL408-412e Supplemental Manual 4-27 PN: 9001159A
MENU
COUNTER CLEAR
NONE
ALL
HEAD
Unit 4: Printer Configuration
MAINTENANCE MODE (TABLE 4-13)
DESCRIPTION
This screen allows the selection of which of the printer’s internal counters are to be cleared or not at all. Following the process, factory test printing is performed.
PRINT SIZE
SMALL LARGE
Allows the selection of large (10cm) or small (4cm) font print size for the printing of a factory test page. These are the only two options.
TEST PRINT
PRESS FEED KEY
Pressing FEED will initialize continuous test printing. Pressing FEED again will suspend printing.
CL408-412e Supplemental Manual 4-28 PN: 9001159A
TROUBLESHOOTING
• Error Signal Troubleshooting
• Troubleshooting Table
• Interface Troubleshooting
• Test Print Modes
CL408-412e Supplemental Manual 5-1 PN: 9001159A
Unit 5: Troubleshooting
ERROR SIGNAL TROUBLESHOOTING
ERROR DISPLAYS
ERROR LED
01
Machine
Red
LCD DISPLAY
MACHINE ERROR
02
Flash ROM
03
Parity
Red
Red
EEPROM ERROR
PARITY ERROR
DESCRIPTION
1. Ensure all wiring harnesses are properly connected.
2. Replace main circuit board.
1. Ensure correct communication protocols.
2. Check cables, cycle printer power and resend.
3. Replace board.
1. Ensure correct communication parameters.
2. Check cables, cycle printer and resend.
3. Replace board.
04
Overrun
Red OVERRUN ERROR 1. Check and correct communication cables and settings.
05
Framing
06
Buffer Overflow
Red
Red
FRAMING ERROR
BUFFER OVER
1. Ensure host system and interface settings match.
2. Check and correct communication cables.
(null modem serial cable required)
1. Size of received data exceeds size of receiving buffer.
2. Establish the correct communication protocol.
07
Head Open
Red HEAD OPEN
08
Paper End
09
Ribbon End
10
Sensor Error
11
Head Related
12
Memory Reading
13
Interface
14
Download Data
15
Download Write
16
Head Mis-Match
Red
Red
Red
Red
Red
Red
Red
Red
Red
PAPER END
RIBBON END
SENSOR ERROR
HEAD ERROR
DOWNLOAD ERROR
XXXXXXXX ERROR
DOWNLOAD ERROR
I/F NOT SUPPORTED
DOWNLOAD ERROR
DATA ERROR
DOWNLOAD ERROR
WRITE ERROR
HEAD MISMATCH
1. Properly latch the print head.
2. Replace the head-open switch.
1. Ensure media is properly loaded.
2. Clean sensor transmit/receive surfaces.
3. Ensure correct sensor configuration.
1. Ensure ribbon stock is properly loaded.
2. Ensure ribbon has not been damaged.
3. Ensure proper printer configuration.
1. Ensure media is properly loaded.
2. Clean sensor transmit/receive surfaces.
3. Ensure correct sensor configuration.
1. Clean the print head’s contact surface.
2. Replace the print head.
1. Delete unnecessary data to free up memory space.
2. Ensure the data communication settings are correct.
1. Data sequence number doesn’t match previous data.
2. Check send data and communications setting.
1. Confirm settings are correct.
2. Retry command.
1. Confirm settings are correct.
2. Retry command.
1. Ensure print head is properly connected.
2. Ensure the print head type and printer configuration.
CL408-412e Supplemental Manual 5-2 PN: 9001159A
Unit 5: Troubleshooting
TROUBLESHOOTING TABLE
TROUBLESHOOTING TABLE
IMAGE VOIDS
Dirty print head.
Damaged print head.
Damaged electronics.
Damaged or worn roller.
Poor label quality.
Ribbon stock and media are mismatched.
RIBBON WRINKLING
Poor head alignment.
Excessive temperature setting
Poor ribbon tension.
Worn roller.
Foreign material on print head and/or rollers.
Foreign material on labels.
Damaged print head.
LIGHT PRINT IMAGES
Low print head energy/darkness.
Low print head pressure.
Foreign material on print head.
Improper head alignment.
Excessive print speed.
UNEVEN PRINT DARKNESS
Unbalanced print head.
Worn rollers.
Dirty print head.
MEANDERING MEDIA
Clean print head.
Replace print head.
Replace circuit board.
Replace rollers.
Use higher quality media.
Consult with media supplier.
Adjust head balance and alignment.
Adjust temperature.
Adjust tension as required.
Replace as necessary.
Clean as required.
Use higher quality media.
Replace print head as required.
Adjust darkness level.
Adjust head pressure and/or balance.
Clean print head and rollers.
Align print head as required.
Reduce print speed setting.
Adjust head balance.
Replace rollers as required.
Clean print head.
Incorrectly loaded media.
Improperly adjusted media guides.
Unbalanced print head.
Worn rollers.
NO LABEL MOVEMENT
Ensure correct loading.
Adjust as required.
Adjust as required.
Replace as required.
Loose or broken timing belt.
Incorrect label sensor selected.
No voltage output.
Drive motor not operating.
Replace or adjust as required.
Check printer configuration for proper sensor selection.
Replace fuse. Test power supply and replace as required.
Ensure wiring harness connection. Replace as necessary.
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL
Power supply issues.
Incorrectly positioned display potentiometer.
Ensure cable properly connected. Check/replace power supply.
Adjust as required.
CL408-412e Supplemental Manual 5-3 PN: 9001159A
Unit 5: Troubleshooting
NO PRINTED IMAGE
Print head is disconnected.
No voltage output.
Defective print head.
Damaged electronics.
Interface problems.
Data input error.
PRINTER CREATES A BLANK LABEL.
Data input error.
Incorrect label sensor selection.
Disconnected print head.
Defective print head.
Defective main circuit board.
INCORRECT LABEL POSITIONING.
Incorrect label sensor selection.
Improper sensor adjustment.
Data input error.
Incorrect offset settings.
Incorrect applicator setup.
SMEARED PRINT IMAGES
Poor media quality.
Foreign material on print head and platen roller.
Foreign material on labels.
Excessive print head energy.
Excessive print speed.
Ensure print head wiring harness is connected on each end.
Replace fuse. Test power supply and replace as required.
Replace print head and reset counter.
Replace circuit board.
Troubleshoot interface - refer to the next chapter.
Ensure correct data stream.
Ensure correct data stream.
Ensure correct printer configuration.
Power off the printer and ensure a proper connection.
Replace print head as required.
Replace main board as required.
Ensure correct printer configuration.
Adjust sensor sensitivity as required.
Ensure correct data stream.
Adjust settings as required.
Refer to applicator documentation or contact manufacturer.
Use higher quality media.
Clean print head and rollers.
Use higher quality media.
Adjust darkness setting.
Adjust print speed as required.
CL408-412e Supplemental Manual 5-4 PN: 9001159A
Unit 5: Troubleshooting
INTERFACE TROUBLESHOOTING
This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface used and perform each of the troubleshooting tasks until the problem has been isolated.
PARALLEL INTERFACE
CHK TROUBLESHOOTING STEP
Ensure the interface module is correctly installed. Run self-test to verify.
Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.
Ensure a IEEE1284 printer cable is being used.
Ensure the host’s peripheral settings are set to ECP for faster throughput. Refer to the computer manufacturer’s documentation for details.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or
0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A and the stop (<ESC>Z) commands.
Replace the interface board with another to isolate the problem.
Replace the interface board permanently if determined to be the problem.
RS232 SERIAL INTERFACE
CHK TROUBLESHOOTING STEP
Ensure the correct interface module is correctly installed. Run self-test to verify.
Ensure the serial cable (Null Modem) meets specifications and is correctly connected at each end.
Ensure the serial cable is not defective.
Ensure the communication parameters for the baud rate, parity, data bits and stop bits are consistent with those being sent from the host computer.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or
0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A and the stop (<ESC>Z) commands.
Replace the interface board with another to isolate the problem.
Replace the interface board permanently if determined to be the problem.
UNIVERSAL SERIAL BUS (USB) INTERFACE
If nothing prints during a test print, verify the device drivers have been successively installed by performing the following:
CHK TROUBLESHOOTING STEP
Click on Start, Settings, and then Control Panel.
Click on System within the new window.
Click on the Device Manager tab.
Ensure that the View Device By Type is checked.
Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.
Reboot the PC and the printer.
Contact Microsoft technical support for further assistance as required.
CL408-412e Supplemental Manual 5-5 PN: 9001159A
Unit 5: Troubleshooting
LAN ETHERNET INTERFACE
CHK TROUBLESHOOTING STEP
Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there may be a hardware problem.
Ensure the cable and its ports are not defective.
Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue.
Systematically perform checks and tests to isolate the cause.
If using TCP/IP, ensure a valid IP address is specified and that all parameters are correct (subnet mask, gateway, etc.). Attempt to PING the IP address assigned to the network interface.
If using a repeater or hub, ensure the SQE is turned off. Also ensure the repeater port is not defective by trying the print server on another port.
Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC address. If able, configure the appropriate protocols and retest connectivity.
Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation. Verify that the parameters match on each. Test connectivity.
802.11G WIRELESS INTERFACE
CHK TROUBLESHOOTING STEP
Ensure the antenna is properly and completely installed.
Ensure the interface is properly seated in the printer.
Ensure the green connection lights on the back of the interface board are illuminated.
If not obtaining an IP address, check the SSID or encryption and ensure those were properly entered.
To determine the IP address obtained through the DHCP wireless device, power off the printer, place switch 3 in the upward position on the wireless card and reinsert it into the printer, and power the printer on. Wait approximately 30 seconds for a print out of configurations.
CENTRONICS INTERFACE
CHK TROUBLESHOOTING STEP
Ensure the interface module is correctly installed. Run self-test to verify.
Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.
Ensure the host’s peripheral settings are set for Centronics output for faster throughput. Refer to the computer manufacturer’s documentation for details.
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or
0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A and the stop (<ESC>Z) commands.
Replace the interface board with another to isolate the problem - permanently replace if defective.
CL408-412e Supplemental Manual 5-6 PN: 9001159A
Unit 5: Troubleshooting
TEST PRINT TROUBLESHOOTING
Chapter provides instruction on special printing to identify and resolve specific print problems.
HEX DUMP
TEST LABEL
Allows the operator to determine if there were problems in the downloading of data.
Allows the operator to identify specific problems regarding mechanical performance and setup.
HEX DUMP MODE
The contents of the print buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is numbered. The center column provides the data in hexadecimal format. And in the right column, same data is provided in the ASC ll format. Follow the flow chart provided below to perform this activity.
DSW2-4: ON
POWER
ONLINE
QTY: XXXXXX
Printer receives data
Printer begins
Hex Dump printing
Power printer off, reset DSW2-4 to exit
Figure 5-1, Hex Dump Mode
CL408-412e Supplemental Manual 5-7 PN: 9001159A
Unit 5: Troubleshooting
TEST LABEL PRINTING
The test label is designed to assist in the identification of print problems. Follow the flow chart provided below to perform this activity.
FEED + POWER
Scrolls options
TEST PRINT MODE
CONFIGURATION
BARCODE
HEADCHECK
MEMORY
FACTORY
LINE
Memory
FEED
Configuration
Barcode
Headcheck
FEED
Scrolls options
TEST PRINT SIZE
XXCM
LINE
FEED
Factory
FEED
PRINT SIZE
SMALL LARGE
LINE
Scrolls options
Test printing begins
PRESS FEED KEY
TO STOP PRINTING
FEED
Test printing stops
Power printer off and then on again to exit
Figure 5-2, Test Print Mode
NOTE: The only print problem that the following sample test label does not display is fading of print image from one side of the label to the other. This is the result of improper print head balance.
CL408-412e Supplemental Manual 5-8 PN: 9001159A
Unit 5: Troubleshooting
Compare this scale on each side to ensure the print is evenly spaced horizontally .
Visually inspect these rows for voids indicating defective head elements.
Line sharpness is determined by print speed and darkness.
SAMPLE TEST LABEL
Label Contents Will Vary Depending on Test Label Type .
D S W 1
N O N E
D S W 2 D S W 3
Displays the dip switch settings at the time of print.
Clear line in print indicates the ribbon was wrinkled during printing.
Compare this scale on each side to ensure the print is evenly spaced vertically .
Figure 5-3, Sample Test Label
CL408-412e Supplemental Manual 5-9 PN: 9001159A
MAINTENANCE
• Cleaning Procedures
• Replacement Procedures
• Adjustment Procedures
CL408-412e Supplemental Manual 6-1 PN: 9001159A
Unit 6: Maintenance
CLEANING PROCEDURES
Cleaning of the printer is a necessary maintenance activity to ensure print quality and longer printer life. There are tow basic types of cleaning involved; the removal of loose debris and the removal of residue.
Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed prior to the removal of residue. To remove residue, apply SATO Solvent or isopropryl alcohol to a clean cotton swab and gently wipe the entire surface of the print head and platen roller clean.
WARNING: DISCONNECT POWER SUPPLY TO THE PRINTER AND ALLOW TO
COOL TO ROOM TEMPERATURE PRIOR TO CLEANING. EXCERSIZE CARE
WHEN CLEANING TO PREVENT PERSONAL INJURY.
CAUTION: IF USING A PNEUMATIC BLOWER TO REMOVE DEBRIS FROM THE
PRINTER, EXCERSIZE CARE TO PREVENT PRINT HEAD DAMAGE.
CL408-412e Supplemental Manual 6-2 PN: 9001159A
Unit 6: Maintenance
REPLACEMENT PROCEDURES
This chapter provides in-depth instruction on all primary component and assembly replacement, in addition to most secondary components. Use the text in conjunction with their accompanied graphics to ensure complete comprehension throughout the process. Especially observe all cautionary or warning notations.
PRINT HEAD REPLACEMENT
If the print head becomes damaged or worn, it can be easily removed and replaced without having to make critical adjustments. Before replacing the print head, check the head counter values by printing a test pattern. Instructions relating to the Head Counter may be found in the Configuration unit of this manual.
1. Switch off the printer and disconnect power supply cord.
2. Open the right housing cover and latch print head release lever (1, Figure 6-1a) as necessary.
3. Remove screw (2) from upper print assembly (3) securing defective print head (4, Figure 6-1b).
4. Unlatch print head release lever (1) and withdraw defective print head (4) from within print assembly (3).
5. Disconnect the two wiring harnesses (not shown) from defective print head (4).
6. Reconnect two wiring harnesses (not shown) to replacement print head (4).
NOTE: Each of the printer’s wiring harness connectors are different from all others to ensure proper mating. Mate each matching half for reconnection.
7. Insert replacement print head (4) into print assembly (3) and latch lever (1, Figure 6-1a).
NOTE: Apply the print to the upper surface fo the print assembly’s print bracket and ensure the alignment pins insert into their respective slots.
8. Secure replacement print head (4) to print assembly (3) and secure using screw (2).
9. Restore power, reset the head counter, and test print.
2
1
3
CL408-412e Supplemental Manual
Figure 6-1a, Print Head Replacement
6-3 PN: 9001159A
Unit 6: Maintenance
1
3
4
Figure 6-1b, Print Head Replacement
CL408-412e Supplemental Manual 6-4 PN: 9001159A
Unit 6: Maintenance
INTERFACE BOARD REPLACEMENT
Circuit boards generally have long lives due to the lack of moving parts. Generally, if a circuit board becomes defective, it is contributable to a negative external condition.
If it is determined that the circuit board has become defective, search the printer over for possible visual factors that may have led to the damage.
1. Switch off the printer and disconnect power supply cord.
2. Disconnect interface cable (1, Figure 6-2) from defective interface board (2).
3. Remove two screws (3) securing defective interface board (2) to printer (4).
4. Insert replacement interface board (2) into printer (4) and secure using two screws (3).
5. Connect interface cable (1).
1 3
2
IEEE12
84 + RS
BOAR
D
4
Figure 6-2, Interface Board Replacement
CL408-412e Supplemental Manual 6-5 PN: 9001159A
Unit 6: Maintenance
FUSE REPLACEMENT
The fuse is wired to the power receptacle and protects the printer from power surges from the electrical source. If a surge of electricity reaches the fuse, its filiment will melt creating a disruption of the flow. In order to bridge the gap so the printer may again be functional, the damaged fuse must be replaced.
1. Switch off the printer and disconnect power supply cord.
2. Unscrew fuse cap (1, Figure 6-3) from fuse cylinder (2) located on rear housing cover (3).
3. Withdraw damaged fuse (4) from fuse cap (1) and insert replacement fuse (4) in its place.
4. Insert replacment fuse (4) into fuse cylinder (2) and screw on cap (1).
NOTE: The fuses may be inspected by looking for a void in its filiment or by using a multimeter to check for cicuit continuity.
NOTE: Fuse amperage and voltage rating may be found stamped into the fuse’s metal contacts or labeled on the printer’s rear.
NOTE: The orientation of the fuse does not matter. It only has to be installed into its respective cylinder and be able make contact on each end to function.
CAUTION: IMPROPER FUSE USAGE MAY RESULT IN DESTROYED
ELECTRICAL COMPONENTS AND/OR FIRE. ENSURE THE DAMAGED FUSE IS
REPLACED WITH ONE OF IDENTICAL PHYSICAL DIMENSIONS AND
AMPERAGE. TO DO THIS, DUPLICATE THE INFORMATION STAMPED ON THE
FUSE’S METAL CASING.
1
4
2
3
Figure 6-3, Fuse Replacement
CL408-412e Supplemental Manual 6-6 PN: 9001159A
Unit 6: Maintenance
ADJUSTMENT PROCEDURES
This chapter covers all of the printer and printer accessory adjustments. These adjustments include mechanical adjustments required following the replacement of components and assemblies, in addition to, the operational adjustments required following a job change.
PRINT HEAD BALANCE ADJUSTMENT
Print head balance is the equalization of pressure against the platen roller from one end to the opposite. If the print head balance is out of adjustment, the printed image will be darker on one side of the label than the other and the media will be prone to travel in the direction of least resistance.
The adjustment of print head balance on the label can be subjective. One will know when balance is achieved by the disappearance of prevailing negative print characteristics.
To adjust the balance, begin test printing, slightly loosen set screw (1, Figure 6-4), and slightly move adjustment plate (2) to the right or left as necessary. Retighten set screw (1) while holding adjustment plate (2) when proper printing is achieved.
2
1
Figure 6-4, Print Head Balance Adjustment
CL408-412e Supplemental Manual 6-7 PN: 9001159A
Unit 6: Maintenance
PRINT HEAD ALIGNMENT
Print head position has a direct impact on print quality. The print head must be parallel with the platen roller for the printed image to be consistent across the label.
1 Open the right housing cover to access print assembly (1, Figure 6-5a).
2 Ensure print head (2) is latched (3).
3 Look downward to print head (2) to locate head alignment plate (4, Figure 6-5b).
4 Ensure the values of alignment scales (A) and (B) are the same.
NOTE: If the scale values are not the same, this may be the cause of print quality issues. However, matching scale values does not ensure proper alignement. If the scales do not match, for this procedure to align the scales, reprint, and then readjust as deemed necessary.
5 Determine which end of alignment plate (4) should be adjusted and loosen its relative set screw (5) or (6).
6 Adjust alignment plate (4) then retighten relative set screw (5, 6) while maintaining plate position.
NOTE: There is a slot at each adjustment scale (A, B) in alignment plate (4) where an object may be inserted to assist in adjustment. An appropriately sized Standard screwdriver works best.
7 Test print a label to determine if print head (2, Figure 6-5a) is properly aligned.
8 Repeat this procedure until proper alignment is achieved.
5
CL408-412e Supplemental Manual
3
1
4
2
Figure 6-5a, Print Head Alignment
4
A B
Figure 6-5b, Print Head Alignment
6-8
6
PN: 9001159A
Unit 6: Maintenance
RIBBON GUIDE ALIGNMENT
If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids will occur at the point of the ribbon fold. Typically, this is the result of the axis of one of the following not being perfectly parallel with the platen roller: ribbon spindle, print head, or ribbon guide.
The purpose of the adjustable ribbon guide is to compensate for the axis deviations of the other two. By adjusting the ribbon guide proportionally to the degree of deviation, the ribbon spreads smoothly as it travels from the ribbon supply spindle, to the guide, and beyond.
Ribbon guide adjustment is a trial and error activity that requires the pause of printing, unlatching of the print head, adjusting the guide, relatching the print head, and printing once again. Several labels must be printed following each adjustment to determine if the adjustment was effective.
The ribbon guide is secured to the face of the print assembly by a screw on each end. Before adjusting the guide, visually inspect that its axis is parallel with that of the print assembly. If not, adjust accordingly, ensure the set screws are secure, and once again commence printing. By starting in a neutral position, either end may be adjusted vertically as necessary to remedy the wrinkling problem.
NOTE: To facilitate viewing of pertinent components, Figure 6-6 does not show ribbon and media loaded. When performing this adjustment acitivity, both must be loaded.
1 Test print a label to ensure the print head is properly balanced and aligned.
NOTE: Refer to their relative procedures within this manual for guidance on Print
Head Balance and Print Head Alignment.
2 Open the right housing cover to access print assembly (1, Figure 6-6) and disengage print head latch (2).
3 Loosen one of the two set screws (3) and move the free end of ribbon guide (4) upward or downward as necessary until the ribbon appears to unwrinkle.
4 Retighten loose set screw (3) while holding ribbon guide (4) in place.
5 Engage print head latch (2), close cover, and test print a label.
6 Repeat steps 2 through 5 until proper adjustment is achieved.
3
1
2
CL408-412e Supplemental Manual
4
Figure 6-6, Ribbon Guide Alignment
6-9 PN: 9001159A
Unit 6: Maintenance
LABEL SENSOR POSITIONING
The label sensor assembly provides a mounting apparatus for the eye-mark, gap, and paper-end sensors. Position adjustment of the label sensor is not required when using standard label media.
When non-standard media is used, place a section of the media on the media ramp oriented as if loaded for printing. Manually grasp the sensor assembly and move it laterally so that the sensor indicators embossed in its side are aligned with the reference marks on the media.
1 Open the right housing cover to access print assembly (1, Figure 6-7).
2 Find label sensor adjustment knob (2) located behind lower print assembly (1).
NOTE: The label sensor adjustment knob is green colored ABS plastic.
3 Manually move knob (2) to the left or right as required to properly position label sensor (3).
NOTE: There are two lines on the front face of the label sensor. The line closes to the printer’s center frame references the location of the eye-mark sensor, the one furthest out references the gap sensor Adjust according to the type of media to be used.
NOTE: Sensor positioning may also be achieved by measuring from the printer’s center frame outward to the specified distance for sensor/reference mark alignment.
Refer to Figure 9-3 in the Appendix unit of this manual for applicable dimensions.
4 Test print a label to determine if label sensor (3) is properly aligned.
3
CL408-412e Supplemental Manual
1
2
Figure 6-7, Label Sensor Positioning
6-10 PN: 9001159A
Unit 6: Maintenance
RIBBON SPINDLE TENSIONING
The printer has two ribbon spindles; one to supply ribbon medium from the rear of the printer past the print head to the spindle closest to the front for the purposes of rewinding the used medium. The rewind spindle is coupled to the drive train and draws the ribbon medium forward incrementally with the print media (label/tag) comparable with gearing ratios.
For a proper function, the spindles must be individually adjusted with the correct drag. Drag is the resistance to the advancement of the medium and is controlled by increasing or decreasing frictional tension to rotational movement. A torsion spring takes up excess slack in the ribbon medium during backfeed movement of the print media.
The following procedure explains how to adjust the ribbon spindles without the use of a tension gage. The procedure is the same for both, however, the tension requirements are different.
NOTE: The tension requirement for the supply spindle is 400-500 grams and 500-700 grams for the rewind spindle should a tension gage not be available.
To tension adjust the ribbon spindles without the use of a tension gage, perform the following.
1 Open the right housing cover to access the ribbon spindle assemblies.
2 Loosen the set screw while holding the adjustment nut stationary.
3 Turn the adjustment nut in a manner to achieve the required space between the ribbon boss and the stopper collar (supply spindle: 3.5 to 3.0, rewind spindle: 3.0 to 2.0 mm).
4 Hold the adjustment nut in position and secure set screw.
5 Repeat 2 through 4 for the remaining spindle.
NOTE: A complete revolution of the adjustment nut equals approximately 1 mm
(100g). Likewise, a half revolution equals .5 mm (50g).
Metric Scale
CL408-412e Supplemental Manual
Ribbon Boss Collar Adjustment Nut
Figure 6-8, Ribbon Spindle Tensioning
Set Screw
6-11 PN: 9001159A
Unit 6: Maintenance
OPERATIONAL ADJUSTMENTS
These operational adjustments are for fine tuning the printer as necessary following the configuration process and are largely confined to the four potentiometers located on the operator panel. Refer to the table below for their function.
PITCH
POTENTIOMETER
OFFSET
DARKNESS
DESCRIPTION/PROCEDURE
Is to be used in conjunction with the configuration adjustments. Make course adjustments there and then fine tune here. If unable to achieve the desired setting here, the course adjustment must be reset. Adjust this potentiometer as labels are being printed. Allow two labels to be printed for each adjustment to ensure a desired setting.
Adjustment of the PITCH potentiometer will affect the print offset position.
The offset adjustment is used to reposition the media for printing following advancement for dispensing. A label is printed, it is fed forward for dispense, the printer retracts the remaining media (offset) to print the next label. To perform this adjustment:
1. Power On the printer.
2. Press the LINE key to place printer offline.
3. Advance to the User Mode and press FEED.
4. Adjust the OFFSET potentiometer.
5. Press the FEED key to feed another label.
6. Repeat steps 3 and 4 until properly adjusted.
7. Press the LINE key to bring the printer back online.
Is used to adjust the darkness or lightness of the printed image and should be used in conjunction with the configuration adjustments. Make course adjustments there and then fine tune here. If unable to achieve the desired setting here, the course adjustment must be reset.
Adjust this potentiometer as labels are being printed. Allow two labels to be printed for each adjustment to ensure a desired setting.
CL408-412e Supplemental Manual 6-12 PN: 9001159A
Unit 6: Maintenance
TRANSMISSION SENSOR
CONTINUOUS MODE
REFLECTIVE SENSOR
Base Print Position
TRANSMISSION SENSOR
TEAR-OFF MODE
REFLECTIVE SENSOR
Base Print & Tear-
Off Position
TRANSMISSION SENSOR
CUTTER MODE
REFLECTIVE SENSOR
Base Print Position
Base Print Position
Base Print & Cut
Position
TRANSMISSION SENSOR
DISPENSE MODE
REFLECTIVE SENSOR
Base Print Position
Base Dispense Position
Base Print &
Dispense Position
LINERLESS MODE
REFLECTIVE SENSOR
Base Print Position
CL408-412e Supplemental Manual
Base Cut Position
Figure 6-9, Print Base Reference Position
6-13 PN: 9001159A
APPENDIX
• Print Setup Dimensions
• Label Reference Position Diagram
• Glossary
CL408-412e Supplemental Manual 7-1 PN: 9001159A
PRINT SETUP DIMENSIONS
Unit 7: Appendix
Eye-Mark, Gap, Paper-End
Sensors
Gap 0.67 – 2.64"
Eye-Mark 0.24 – 2.09"
Invalid Area for Print
Print Width: 4.09"/4.20"
Print Head
CL408-412e Supplemental Manual
Cutter
Tear-Off
Dispenser
Figure 7-1, Print Setup Dimensions
7-2 PN: 9001159A
Unit 7: Appendix
LABEL REFERENCE POSITION
TRANSMISSION SENSOR
CONTINUOUS MODE
REFLECTIVE SENSOR
Base Print Position
TRANSMISSION SENSOR
TEAR-OFF MODE
REFLECTIVE SENSOR
Base Print & Tear-
Off Position
TRANSMISSION SENSOR
CUTTER MODE
REFLECTIVE SENSOR
Base Print Position
Base Print Position
Base Print & Cut
Position
TRANSMISSION SENSOR
DISPENSE MODE
REFLECTIVE SENSOR
Base Print Position
Base Dispense Position
Base Print &
Dispense Position
LINERLESS MODE
REFLECTIVE SENSOR
Base Print Position
CL408-412e Supplemental Manual
Base Cut Position
Figure 7-2, Label Reference Position Diagram
7-3 PN: 9001159A
Unit 7: Appendix
GLOSSARY
GLOSSARY
AC
Accessory
Active Tags
Addressability
Advance
Allen Screw
Aluminum
Anti-Static
Arc
ASCII
Assembly
Asynchronous
Audible
Batch
Baud
Bi-Directional
Binary
Bits
Block Diagram
Bolt
Bore
CL408-412e Supplemental Manual
(Alternating Current) Electrical current that reverses its direction regularly and continually.
An optional assembly that may be used to provide an additional function.
RFID tags which use batteries as partial or complete source of power which are further differentiated by separating them into those with replaceable batteries and those which have the batteries inside a sealed unit. Also referred to as Utilized Active Tags.
The ability to address bits, fields, files, or other portions of the storage in an RFID tag.
To bring forward - the opposite of retract.
A screw whose head has a hexagonal recess to be driven by an allen wrench.
A silvery, light-weight, metal that resists corrosion.
Resists static electricity.
A bow-like curved line or object.
The band of sparks between to closely placed electrodes when current leaps the gap from one to the other.
(American Standard Code for Information Interchange) The most common format for text files in computers and on the internet. In a ASCII file, each alphabetic, numeric, or special character is represented with a 7-bit binary number (a string of seven 0s or 1s). 128 possible characters are defined.
The fitting together of parts, components, or sub-assemblies to form a complete unit.
A type of two-way communication that occurs with a time delay, allowing participants to respond at their own convenience. This communication allows characters to be sent at irregular intervals by preceding each character with a start bit and following it with a stop bit.
The timing of the transmission is not determined by the timing of the previous character.
A sound loud enough to be heard.
A grouping of anything.
The number of signaling elements that occur each second; or stated differently, the number of changes to the transmission media per second in a modulated signal.
At slow speeds, one bit of information (signaling element) is encoded in each electrical change. The baud therefore, indicates the number of bits per second (bps) that are transmitted.
Assuming asynchronous communication, which requires 10 bits per character, this translates to 30 characters per second (cps). For slow rates, (below 1200 baud), the baud can be divided by 10 to see how many characters per second are sent.
At higher speeds, it is possible to encode more than 1 bit in each electrical change. Thusly,
4800 baud may allow 9600 bits to be sent each second.
At high data transfer speeds, data transmission rates are usually expressed in bits per second
(bps) rather than baud.
Capable of operating in two directions along the same plane or medium. In the case a communication cable or an RFID tag, one that transmits as well as receives, read and written.
A numeral system that represents numeric values using two symbols, typically 0 and 1. A binary number can be represented by any sequence of bits (binary digits), which in turn may be represented by any mechanism capable of being in two mutually exclusive states.
Refers to a single digit in the binary numeral system. A bit can either be on or off - a 1 or 0. A byte is a collection of eight bits.
Shows the interconnections between system components by using a pictorial representation of a system and sub-systems linked to illustrate their relationships.
A threaded metal rod with a flanged head that is used with a nut to hold parts together.
A hole in, or through something.
7-4 PN: 9001159A
Unit 7: Appendix
GLOSSARY
Bytes
Capacity
Capture Window/Field
Cavity
Chamfer
Character
Chassis Assembly
Circumference
Circuit
Clockwise
Closed Systems
Collar
Component
Composite
Concave
Concentric
Configuration
Connector
Convex
Core
CPU
Counter-Clockwise
Couple
Cubic
Current
Cycle
DC
Density
Deviation
Diameter
Dimension
A collection of 8 bits used in the binary system.
As it relates to RFID, the number of bits or bytes that can be programmed into a tag. This may represent the bits accessible to the user or the total number - including those reserved to the manufacturer (e.g., parity or control bits).
Region of the scanner field in which an RFID tag will operate.
A recessed area in something. In the case of a die set, the core is one of two part with the core being its mating half.
To slice off the corners of an angle to create a beveled edge.
Any single numeral, letter, or symbol.
A group of components or sub-assemblies that comprise the base of an assembly.
The periphery of a circle or other rounded object - also the measurement of this distance.
A network of wires, resistors, and other electronic devices over which electrical impulses travel.
To rotate from left to right.
As it relates to RFID, a system in which relevant data regarding the attributes of the object is stored in a common database accessible via data link by referencing the individual ID code.
A sleeve applied to a rod, shaft, or pipe to prevent sideward motion.
A single part that may applied to others to form an assembly.
An object that is comprised of, or layered with, two or more materials to achieve a desired outcome.
A curved recess or hollow - the opposite of convex.
Multiple items that share a common center - example: a circle centered within a circle.
The arrangement of parts or components to operate in unison for a specific activity.
To program software to enable, disable, or specify how various features will function.
Devices for joining electrical and electronic circuits through coupling. Typically, one mating half is a plug (male) and the other is a socket (female).
A spherical shaped surface - one that is curved outward.
The protruding portion of a die set. The core is one of two parts and the cavity being its mating half. The core is convexed and the cavity is concaved.
(Central Processing Unit) A programmable device that performs all the instruction, logic, and mathematical processing in a computer - is the brains of the computer. The CPU is a microchip that is installed on a motherboard (primary board) that coordinates hardware components.
Also referred to as “processor”.
To rotate from right to left.
Two mating halves that are connected - example: a plug or receptacle.
The X, Y, and Z axis all being equal in size - a three-dimensional object that is equally proportioned.
The flow or rate of flow of electric force.
A single revolution of a potentially reoccurring activity - in the case of printer, one label being printed.
(Direct Current) Electrical current flowing in a single direction.
The quantity within a given or specific area or unit.
A change in course or the measurement of that change.
A straight line from the outer edge of a circle, through the center, and onward to the opposite edge. Also the measurement of that distance (dimension).
Any measurable distance.
CL408-412e Supplemental Manual 7-5 PN: 9001159A
Unit 7: Appendix
GLOSSARY
Diode
Dipswitch Complex
Direct Thermal
Disable
Divergent
DPI
DRAM
Drive Train
Eccentric
E-Clip
EEPROM
Electronic Label
Electromagnetic Coupling
Electrostatic Coupling
Ellipse
Embossed
Enable
Encompass
Error Correcting Code
Error Correcting Mode
Error Correcting Protocol
Error Management
Error Rate
Exciter
Expansion Port
Eye-Mark Media
Allows current to flow in one direction but not the other to protect sensitive electronics. A diode functions by compositing two conductive materials with one possessing low resistance to electrical current on one side and high resistance on the other.
A group of tiny switches directly attached to a circuit board to enable configuration for a particular type of application. These switches are two-position: On/Off.
The printing method that uses a chemically coated heat sensitive media. Once the heat from the thermal printhead is applied to the media, the media darkens with the image.
Direct thermal printing does not require ribbon and is typically used in applications where the label needs to endure for a year or less.
To deactivate or make unable to function.
To deviate from the norm or to possess opposing positions.
(Dots Per Inch) The quantity of printed dots within a square inch area - the print density.
(Dynamic Random Access Memory) DRAM is the most common kind of RAM and is a network of electrically-charged points in which a computer stores quickly accessible data in the form of
0s and 1s. Each storage or memory cell can be directly accessed if the intersecting row or column is known. Each cell consists of a capacitor and a transistor.
The components and sub-assemblies that comprise the mechanical apparatus of motion or kinetic energy.
Multiple items that do not share the same center - example: a circle whose center axis is not the same as that of another to whom it is connected. The opposite of concentric.
Type E snap ring.
(Electrically Erasable Programmable Read-Only Memory) Are ROM chips that do not have to be removed to be rewritten. Nor does the entire chip have to be completely erased to change a specific portion. Changing the contents does not require additional dedicated equipment.
The localized application of an electric field to each cell erases the targeted cells which can be rewritten. Since only 1 byte can be changed at a time, EEPROM’s are versatile but slow.
A label that has an electronic RFID tag embedded within.
In RFID, a system that uses a magnetic field as means of transferring data or power.
In RFID, a system which uses the induction of voltage on a plate as a means of transferring data or power.
An oval shape that is symmetrical on either side of its center when divided into quadrants.
Characters or graphics that are raised above the remaining surface.
To activate or make able to function.
To surround, encircle, or contain.
(ECC) In RFID, supplemental bits in a data transfer used in conjunction with a polynominal algorithm in order to compute the value of missing or erroneous data bits. Example: for a 32-bit data transmission, seven additional bits are required.
Relative to RFID, a mode of data communication in which missing or erroneous bits are automatically corrected.
Relative to RFID, the rules by which the error-correcting mode operates.
In RFID, the techniques used to ensure that only correct information is presented to the system’s user.
In RFID, the number of errors per number of transactions.
In RFID, the electronics which drive an antenna. When coupled with antenna, they are collectively referred to as a scanner. Also referred to as a transmitter.
A plug accessing additional 1/0 capability on a computer or peripheral device.
Print media with a mark on the paper backing between each label for the label sensor to read.
This mark is used by the printer to identify the end of the printed label so that the next up can be properly positioned for printing.
CL408-412e Supplemental Manual 7-6 PN: 9001159A
Unit 7: Appendix
GLOSSARY
Factory Programming
Field Programming
Field Protection
Fillet
Flange
Flash Memory
Font
Frequency
Gap Media
Gauge
Gear
Gigabytes
Groove
Hertz
Hexidecimal
Hex Screw
Hole
Horizontal
Hz
Icon
I.D. Filter
Idle Gear
Idle Roller
Illuminate
Inductive Coupling
Intermittent
In-Use Programming
Junction
Kinetic
Relative to RFID, the programming of information into a tag occurring as part of the manufacturing process resulting in a read-only tag.
In RFID, programming that usually occurs before the tag is installed on the object to be identified enabling the introduction of data relevant to the specifics of the application. However, the tag would typically have to be removed from its object.
In RFID, the ability to limit the operations that can be performed on portions of data fields stored in a tag.
To round off the sharp edges of the angle.
The projecting rim of an object used to keep another object or objects in place.
A form of rewritable memory chip that allows multiple memory locations to be erased or written in one programming operation. Flash Memory is very high-speed and non-volatile - does not need power to maintain the stored information. Its information is stored in an array of floating gate transistors called “cells”.
A type or style of letter or numeral characters used in written text.
The number of times a signal executes a complete excursion through its maximum and minimum values and returns to the same value. The number of vibration cycles.
Print media with a space between each label where only the paper backing exists. The printer’s sensor uses this “gap” to identify when the printed label ends and to properly position the next label for printing.
A unit of measurement used to describe the nominal thickness of wire. The higher the gauge number, the smaller the diameter.
A system of toothed wheels meshed together so that the motion of one is passed on to the others.
Used to describe data transfer rates or storage capacity of 1 billion bytes.
An elongated slot cut into an object.
Radio waves or other electromagnetic radiation resulting from oscillations of electricity in a conductor. Also the measurement of those oscillations.
A numbering system composed of six letters (A-F) and ten numbers (0-9) used to condense binary numbers.
A threaded rod having a flanged head that is comprised of six sides - a type of hardware used to attach two or more objects.
In engineering: a recess that does not penetrate completely through as a bore or orifice. Term may be casually used in lieu of a bore or orifice.
On a level plane ninety-degrees from vertical.
(Hertz) Radio waves or other electromagnetic radiation resulting from oscillations of electricity in a conductor. Also the measurement of those oscillations.
An image or picture that has a specific meaning.
In RFID, software that compares a newly read ID with those in a database or set.
A toothed wheel that is not directly driven, but instead receives motion from another.
A non-toothed wheel that is not driven - in the case of printers, it is typically used to provide tension on a timing belt. Also referred to as “tension roller”.
To give or emit light.
In RFID, systems that use the inducing of a current in a coil as a means of transferring data or power.
Stopping and starting again at intervals.
The ability to read from, and write to, an RFID tag while attached to its object.
A place or point of joining or crossing.
The science dealing with the motion of masses in relation to the forces acting on them.
CL408-412e Supplemental Manual 7-7 PN: 9001159A
Unit 7: Appendix
GLOSSARY
Key
Keyed
Kg
Kilo-Bytes
Knob
Knurled
Label
LAN Interface
LED
Lever
Laminate
Life
Linear
Linerless Media
Link
M
MB
MM
Media
Megabytes
Menu
Meter
Millimeter
Module
Multimeter
Memory Card
Memory Modules
Mobile Inventory Vehicle
Latch
Lateral
LCD
CL408-412e Supplemental Manual
The button on a panel that may be pressed to send an electrical signal to influence a predetermined activity.
A physical object shaped in a manner so as to prevent unwanted movement or to ensure desired movement.
(Kilogram) A unit of weight measure within the metric system.
Used to describe data transfer rates or storage capacity of approximately 1000 bytes.
A rounded handle to facilitate the manual opening, closing, securing, or otherwise movement of the object to which it is attached.
An item that has recessed grooves or elevated areas on its surface to increase manual grip.
Print media that has been used or printed upon that has adhesive on one side.
(Local Area Network) A computer network limited to the immediate area, consequently capable of transmitting data at a very fast rate. Usually the computer is limited to the same building, or floor of a building, as the periphery device.
An object that is designed to be moved from one position to another for the purpose of preventing or allowing the opening of another object.
Movement to the left or to the right - horizontal movement.
(Liquid Crystal Display) A display technology involving optical glass panels whose opacity can be controlled by electrical signals. A liquid crystal surface is sandwiched between two polarizing panels and when voltage is applied to certain areas, the crystal darkens. A light source behind the panel transmits through the transparent crystals and is mostly blocked by the darkened ones.
(Light Emitting Diode) A semiconductor light source that emits visible light or invisible infrared radiation. The color of the emitted light depends on the chemical composition of the semiconducting material used.
An object that turns on a fixed point usually to engage or disengage a latch.
A film or sheet placed onto and adhered flatly over another material.
Relative to RFID, the functional period within which maintenance, adjustment, and repair is not reasonably expected.
The measurement of length without consideration of other dimensions.
Print media that does not have a space between each label as does the eye-mark and gap type media. This media is continuous and is divided based on printer programming.
An active connection to another document, graphic, or address. By selecting the designated button, text, graphic, or screen location; one is taken to the predetermined linked location.
(Meter) A unit of measure in the metric system equal to 39.37 inches.
(Megabytes) Used to describe data transfer rates or storage capacity of approximately 1 million bytes depending on the manner of compression.
(Millimeter) A unit of measure in the metric system equal to 0.03937 (1/25) inches.
In printing, a batch of unprinted labels or tags.
Used to describe data transfer rates or storage capacity of approximately 1 million bytes depending on the manner of compression.
A display of items that may be chosen.
A unit of measure in the metric system equal to 39.37 inches.
A unit of measure in the metric system equal to 0.03937 (1/25) inches.
A self-contained unit that may be plugged into another unit to operate.
A device that is used to measure output units relating to electrical current.
Relative to RFID, a read/write or reprogrammable tag in credit card size.
A read/write or reprogrammable RFID tag.
In RFID, a vehicle equipped with a system for locating tagged vehicles, containers, and other objects for the purpose of inventory control.
7-8 PN: 9001159A
Unit 7: Appendix
Passive Tags
PC
Perforation
Perpendicular
Phenolic Material
Pinion Gear
Pitch
Plastic
Post
Potentiometer
Primary
Print Assembly
GLOSSARY
Modulation
Nest
Nominal
Nut
Nylon Material
Offset
Omni-Directional
Orientation
Orientation Sensitivity
Orifice
O-Ring
Oscillate
Pan Head Screw
Paper
Parallel
Parallel Interface
Parameter
Parity
In RFID, the methods of altering carriers in order to transmit the encoded information.
A set of similarly shaped objects with one smaller and resting within the other.
The point between a positive and negative deviation which is considered to be optimum.
A small metal block with a threaded hole through its center for screwing onto a bolt.
A milky-white, synthetic material used in manufacturing that is purchased in blocks and machined to the desired shape - resembles plastic.
In label printing, it is the repositioning distance that the printer must make after advancing the printed label for cutting or dispensing. The offset is the distance that the media must be retracted following one of those activities so that printing may again take place.
The ability of an RFID tag to operate in any orientation.
Having to do with the manner or angle of placement.
In RFID, the range or measurement of decreased readability by non-optimal orientation.
An opening for which something is to pass through - similar to a bore.
A typically circular object made of round, elastic material to provide a seal between two objects.
To move back and forth along a span.
A threaded rod with a rounded, flanged head used to attach multiple object together.
In printing applications, the temporary backing for print media. The paper is removed following printing so the label may be applied.
Objects extending in the same direction maintaining the same distance part.
An interface between computer and printer where the computer sends multiple bits of information to the printer simultaneously by sending each bit over a separate wire.
The span or area that something is allowed to exist or operate.
A simple form of error checking that is used in serial communication. A parity bit is a binary digit that is added to a group of bits to detect the presence of an error. The parity bit take on the value of an 0 or a 1 to satisfy a constraint on the overall parity of a binary number. The parity scheme in use must be specified as even or odd. Parity is even if there are an even number of 1 bits, and odd otherwise. None may also be chosen.
Passive RFID tags that do not contain an internal power source. They are externally powered and typically derive their power from the carrier signal radiated from the scanner.
(Personal Computer) An electronic computing device that may be individually and independently used or coupled to other similar devices.
A series of through-holes in a material to facilitate tearing apart.
At right angles to a given line or plane - a vertical line is perpendicular to a horizontal one and vise-versa.
A black, synthetic material used in manufacturing that is purchased in blocks and machined to the desired shape - resembles plastic.
A smaller gear meshed with a larger one.
Physical top of form of media placed under the print head elements in the feed direction.
A synthetic material typically rigid in nature that is molded to its useful shape. Plastic is typically injection molded along with its color additive and may be of any color chosen.
A pin or shaft to which an object may be tethered or latched.
A variable resistor used to adjust voltage to affect various mechanical activities. This electronic component is comprised of two terminals connected to either end of an resistive element and a conductor that can be moved between the two ends, thus allowing the creation of a resistor or voltage divider.
Something first in order or importance.
The sub-assembly of a printer that comprise the printing components.
CL408-412e Supplemental Manual 7-9 PN: 9001159A
Relay
Retain
Retract
Resistor
RF/AIS
RF/DC
GLOSSARY
Print Head
Processor
Profile
Program
Proportional
Proximity Sensor
Pulley
Quadrant
Radial
Radius
RAM
Ratio
Reader
Read/Write
Receive Buffer
Receptacle
RFID
Unit 7: Appendix
The device on a direct thermal or thermal transfer printer containing the heating elements that causes an image to be transferred to print media.
A programmable device that performs all the instruction, logic, and mathematical processing in a computer - is the brains of the computer. The processor is a microchip that is installed on a motherboard (primary board) that coordinates hardware components. Also referred to as
“CPU”.
A side view of an item.
To enter or send to the processor, the control parameters for electronic equipment to operate.
To be equal.
A device that detects and signals the presence of a selected object at, or near, the sensor’s location.
A toothed wheel for providing movement to a belt.
One quarter of the circumference of a circle.
Branching out in equal distances from a common center.
A straight line from the center of a circle or sphere to its periphery - also the measurement of its distance.
(Random Access Memory) A network of electrically-charged points in which a computer stores quickly accessible data in the form of 0s and 1s. Each storage or memory cell can be directly accessed if the intersecting row or column is known.
The quotient of one quantity divided by another of the same kind.
Relative to RFID, a device containing the digital electronics which extract and separate the information from the format definition and error management bits.
Relative to RFID, many applications require that new data or revisions to data already in the tag, be entered while it remains on the object. Some items with this capability of being reprogrammable are read/write tags, memory cards, or memory modules.
An area of temporary data storage to help compensate for differences in the transfer rate and the processing ability of the printer.
A female connector to which a male connector may be inserted - typically for electrical current.
A simple electro-mechanical switch made up of an electromagnet and a set of contacts.
Relays use a small amount of power to energize things that require a greater amount of energy.
Sometimes relays are serial connected so that one smaller relay activates a larger relay which in turn, activates another larger still, and so on until the thing that is desired to be activated - is.
To keep or to hold in place.
To withdraw - the opposite of advance.
A two-terminal electrical or electronic component that resists the flow of current producing a voltage drop between its terminals in accordance with Ohm’s law. This electrical resistance is equal to the voltage drop across the resistor, divided by the current that is flowing through it.
(Radio Frequency Automatic Identification Systems)
Systems that communicate over a radio link between a host computer and a data source. RF/
DC enhances the capabilities of automatic ID Systems by providing the capabilities of harewire data communications without the physical restrictions interconnecting wires.
(Radio Frequency Identification) A method of identifying unique items using radio waves.
Typically, a reader communicates with a tag, which holds digital information in a microchip. But there are chipless forms of RFID tags that use material to reflect back a portion of the radio waves beamed at them.
CL408-412e Supplemental Manual 7-10 PN: 9001159A
Unit 7: Appendix
GLOSSARY
SAM
SBPL
Scale
Scanner
Screen
Seat
Secondary
SEMBL
RFID Tags
Ribbon
Ribbon Core
Rigid
ROM
RPM
Route
Sensitivity
Sensor
Separation
Sequential
Serial Interface
Set Screw
Shaft
CL408-412e Supplemental Manual
A system of finding the position or location of assets.
A microchip attached to an antenna that is packaged in a way that it can be applied to an object. The tag picks up signals from, and sends signals to, a reader. The tag contains a unique serial number, but may have other information and come in many forms, such as smart labels that can have a barcode printed on it, or can simply be mounted inside a carton or embedded in plastic. RFID tags can be active, passive, or semi-passive.
Each tag broadcasts a signal to be received by three reader antennas. The time each signal is received is passed on to a software system that uses triangulation to calculate the location of the asset.
A thin, flexible strip with layers of material; one of which contains ink used to produce an image on print media.
A thick cardboard sleeve onto which ribbon is wound.
Not flexible - stiff.
(Read-Only Memory) Also known as firmware, is an integrated circuit programmed with specific data when it is manufactured. There are five basic types: ROM, PROM, EPROM,
EEPROM, and Flash Memory.
Each type has unique characteristics, but they all are types of memory that have two things in common: the stored data is non-volatile (not lost when power is removed) and the stored data is unchangeable or requires a special operation to do so.
ROM chips contain a grid of columns and rows. A diode is used to connect the lines and gain access to the data if the value is 1. If the value is 0, the lines are not connected and access is denied.
(Revolutions Per Minute) The number of cycles within the time span of one minute.
The path or course taken to get from one location to another - example: the routing of a cable within a machine.
(Serial Access Memory) Stores data as a series of memory cell that can only be accessed sequentially. Works very well for memory buffers where data is normally stored in the order in which they will be used.
(SATO Basic Programming Language)
The units to measure distance - or a short tool for measurement.
To increase or decrease the proportionate size of an object - example: text or graphics on a printed label.
In RFID, an antennas transmitter and receiver electronics integrated in a single package.
An electronic display.
To nest or couple one object to another. The same as to nest.
The next to follow the primary in sequence or importance.
A SATO specific mode of printer operation that can execute the program of BASIC format in the printer. This allows the printer to be configured and operated without interfacing with an external computer or software.
The degree of ease or difficult to gain a response - example: a sensor transmitter signal may require increase to penetrate the thickness of print media in order to be receipted by its receiver.
A device that responds to a physical stimulus and produces and electronic signal.
The operational distance between two RFID tags.
One to follow another in a specified order - examples: 1, 2, 3; A, B, C.
A general-purpose interface that can be used for almost any type of device in which only 1 bit of communication is transmitted at a time.
Attachment hardware specifically used to secure an object may be moved in a specific position or location.
Any rod, bar, or tube.
7-11 PN: 9001159A
Unit 7: Appendix
GLOSSARY
Simultaneous
Sleeve
Snap Ring
Solid
Spacer
Spindle
SRAM
Stainless Steel
Steel
Stepper Motor
Sub-Assembly
Switch
Tag
Thermal Transfer
Thermodynamics
Threads
Three-Dimensional
Torsion Spring
Transformer
Transistor
Translucent
Transparent
Transponder
Tread
CL408-412e Supplemental Manual
To take place at the same time.
A thin hollow material that is inserted onto another to provide proportionate spacing.
A circular clip that may be applied to a shaft, etc. to prevent another object from moving - used to retain objects in position.
An item that is not porous.
An item that is not transparent or translucent.
Any object of purpose to maintain a specific distance from two other objects - example: a sleeve or washer.
A shaft or rod that is fixed on one or both ends and spins on its axis while maintaining its projection.
(Static Random Access Memory) A type of memory that is faster and more reliable than the more common DRAM. The term static is derived from the fact that it doesn’t need to be refreshed like DRAM.
A shiny, mirror-like carbon steel alloyed with chromium to inhibit rust.
Metal that contains a specific percentage of carbon. The percentage of carbon determines its strength, in addition to how prone it is to rust.
An electrical motor designed to rotate in both directions and to move in incremented distances.
A group of components assembled to form a complete unit that is a part of a larger unit.
A small mechanical device when altered sends an electrical signal to influence a predetermined activity. Unlike a button or key, switches may have multiple positions.
Relative to RFID, the transmitter/receiver pair of transceiver plus the information storage mechanism attached to the object. Also referred to as Transponder.
The printing method that creates an image by transferring ink from a heat activated ribbon onto the media using the heat from a thermal printhead.
A printhead is composed of a set of pins referred to as “elements” which may be selectively heated through electrical induction. Regular paper media is used in this application in conjunction with the heat sensitive ribbon. The ribbon deposits a coating of dark material onto the paper when exposed to intense heat.
Thermal transfer printing is more durable than direct thermal printing and is often used when a label needs to endure longer than a year.
The science that deals with the relationship of heat and mechanical energy - also the conversion of one into the other.
The spiral grooves on the shaft of a screw,
The three projectories of an object: X axis is the distance left and right, the Y axis is the distance up and down, and the Z axis is the distance inward and outward.
A piece of wire bent into a spiral and connected on each end by different objects to allow them to be pulled apart and then automatically return to their original position once released.
A device used to increase or decrease electricity’s voltage and current. The device consists of one or more windings (typically copper) which, the ratio of the number of turns inversely determines the voltage change. The windings are wrapped around a magnetic core affecting magnetic induction.
A device used to amplify a signal or open and close a circuit. Is constructed of a semiconductive material and is comprised of three terminals where one can be used to control the flow of current through the other two.
When a medium is of a condition so as to allow light to filter.
When a medium is of a condition so one can see through it unfettered.
Relative to RFID, the transmitter/receiver pair of transceiver plus the information storage mechanism attached to the object. Also referred to as Tag.
The act of an object making repetitive contact upon another that is in motion.
7-12 PN: 9001159A
GLOSSARY
Troubleshoot
Two-Dimensional
Uniform
Units
USB Interface
Value
Vertical
Voltage
Volume
Washer
Wattage
Wear
Wireless
Wiring Harness
X-ON/X-Off
Unit 7: Appendix
The act of locating the source of a problem or problems.
Two of the projectories of an object: X axis is the distance left and right and the Y axis is the distance up and down. In a two-dimensional perspective, the Z axis is not recognized.
The state of multiple objects being the same.
Any fixed quantity, measure, etc.
(Universal Serial Bus) An external peripheral interface standard for communication between a computer and external peripherals over a cable using bi-serial transmission.
The quantity for which a symbol stands.
A plane or axis that is plum - the Y axis.
The units of electrical force - the ampere current that flows through a conductor.
The amount of space occupied in three dimensions - cubic contents.
The strength or loudness of sound.
A flat disk of metal, rubber, etc., used to make a seat for the head of a bolt, screw, or nut.
The amount of electrical power to operate an electrically powered device - arrived by multiplying amperage by voltage.
To diminish in quality by repetitive activity.
Operates with electromagnetic waves and not with conducting wire.
Multiple electrical wires bundled together.
A protocol for controlling the flow of data between computers and other devices on an asychronous serial connection.
For example, a computer typically sends data to a printer faster than the printer can print. The printer contains a buffer where data is stored until it catches up, a small microprocessor in the printer sends back an Xoff signal to stop sending data. When enough data is printed and the buffer storage becomes free, the printer sends an Xon signal to resume sending data.
CL408-412e Supplemental Manual 7-13 PN: 9001159A
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Key Features
- High-speed printing: Up to 14 inches per second, ensuring efficient label production.
- Advanced processing: RSIC processor delivers exceptional performance for complex printing tasks.
- Large memory: Ample storage for fonts, graphics, and label formats, eliminating the need for external memory devices.
- Multiple connectivity options: RS232, Ethernet, USB, and wireless LAN interfaces provide flexibility in connecting to different systems.
- User-friendly interface: Intuitive LCD display and simple menu navigation for easy operation.
- Robust construction: Durable metal frame and high-quality components ensure longevity and reliability.
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Frequently Answers and Questions
What is the maximum print speed of the CL408e/412e?
What type of processor does the CL408e/412e use?
How much memory does the CL408e/412e have?
What connectivity options are available on the CL408e/412e?
Is the CL408e/412e easy to use?
How durable is the CL408e/412e?
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Table of contents
- 1 Cover
- 3 Contents
- 6 Introduction
- 11 Technical Data
- 16 Installation
- 36 Printer Configuration
- 64 Troubleshooting
- 73 Maintenance
- 86 Appendix