HP Business Inkjet 2600 Printer series User's Guide

hp business inkjet
2600/2600dn
user’s guide
hp business inkjet 2600
hp business inkjet 2600dn
user’s guide
Copyright information
© 2001 Hewlett-Packard Company
All Rights Reserved. Reproduction, adaptations, or translation without prior written
permission is prohibited except as allowed under copyright laws.
Edition 1, 12/2001
Warranty
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with respect to this information.
HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or
other damage alleged in connection with the furnishing or use of this information.
No part of this document may be photocopied, reproduced, or translated to another
language without the prior written consent of Hewlett-Packard Company.
Trademark Credits
Adobe®, Adobe® PostScript® 3™, Acrobat®, and PostScript® are trademarks of Adobe
Systems Incorporated.
AutoCAD™ is a U.S. trademark of Autodesk, Inc.
HP-UX Release 10.20 and later and HP-UX Release 11.00 and later (in both 32 and 64bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.
Microsoft®, MS-DOS®, MS Windows®, Windows®, and Windows NT® are U.S.
registered trademarks of Microsoft Corporation.
*PANTONE® is Pantone, Inc.'s check-standard trademark for color.
Pentium® is a U.S. registered trademark of Intel Corporation.
TrueType™ is a U.S. trademark of Apple Computer, Inc.
UNIX® is a registered trademark of the Open Group.
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Contents
Getting started
Setting up
Understanding printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Setting up the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Check the box contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Install the printer trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Connect the power cord and turn on the printer. . . . . . . . . . . . .2-5
Install the HP Auto-Duplex Unit (optional) . . . . . . . . . . . . . . . .2-5
Set up the LCD control panel for your language (optional) . . . .2-6
Load paper and configure media types and sizes . . . . . . . . . . .2-6
Install the ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
Install the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
Install the printer software and connect the interface cable . . .2-9
Enable the HP Auto-Duplex Unit
in the printer driver (optional) . . . . . . . . . . . . . . . . . . . . . .2-14
Using the printer with a Macintosh computer
Macintosh printing software components . . . . . . . . . . . . . . . . . . . . .3-1
Installing the printer software and connecting the interface cable . .3-2
Connecting the printer with a USB cable . . . . . . . . . . . . . . . . . .3-2
Connecting the printer with a network (Ethernet) cable . . . . . . .3-3
Enabling the HP Auto-Duplex Unit in the printer driver . . . . . . . . .3-5
Changing printer settings and printing documents . . . . . . . . . . . . . .3-5
Installing optional accessories
HP Auto-Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Installing an HP Jetdirect internal print server . . . . . . . . . . . . .4-1
Obtaining more information . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Additional printer memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
Checking memory installation . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
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i
Using the LCD control panel
Understanding LCD control panel parts . . . . . . . . . . . . . . . . . . . . .5-1
Printing an LCD control panel menu map . . . . . . . . . . . . . . . . . . . .5-2
Changing LCD control panel menu settings . . . . . . . . . . . . . . . . . . .5-2
Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Paper Handling Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Printing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
EIO Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7
Resetting the HP Jetdirect print server . . . . . . . . . . . . . . . . . .5-9
I/O Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10
Maintenance Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10
Reset Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11
Common printer messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11
Using remote diagnostics tools
Using the HP Business Inkjet 2600 Series Toolbox . . . . . . . . . . . . .6-1
Printer Status tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Information tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Using the embedded Web server . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Gaining access to the embedded Web server . . . . . . . . . . . . . .6-3
Embedded Web server pages . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Selecting and using print media
Media and paper-handling specifications . . . . . . . . . . . . . . . . . . . . .7-1
Supported media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1
Supported media sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
Media handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4
Selecting and loading print media . . . . . . . . . . . . . . . . . . . . . . . . . .7-5
Tips for loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-6
Configuring paper trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-7
Loading the manual feed units . . . . . . . . . . . . . . . . . . . . . . . . . .7-9
Using the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-11
Setting the default printer . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-11
Changing printer settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-11
Printing using the printer drivers . . . . . . . . . . . . . . . . . . . . . . .7-12
Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-15
Printing on envelopes and cards . . . . . . . . . . . . . . . . . . . . . . .7-15
Printing on transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . .7-16
Printing on heavy paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-17
Printing on custom-sized paper . . . . . . . . . . . . . . . . . . . . . . . .7-19
Printing on both sides of the page . . . . . . . . . . . . . . . . . . . . . . . . .7-20
Guidelines for printing on both sides of a page . . . . . . . . . . . .7-20
Layout options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-21
ii
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Troubleshooting and maintaining
General troubleshooting tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1
Quick checkup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1
Printing a Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . .8-4
Printing a Diagnostic Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5
Solving advanced printer problems . . . . . . . . . . . . . . . . . . . . . . . . .8-6
Problems with the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-6
Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-10
Color problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-18
Paper-handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-21
Solving media feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-23
Incorrect media type or size . . . . . . . . . . . . . . . . . . . . . . . . .8-23
Media jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-24
Replacing ink cartridges and printheads . . . . . . . . . . . . . . . . . . . .8-27
Maintaining the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-27
Printhead information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-27
Cleaning the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-27
Aligning the printheads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-28
Ordering supplies and accessories
Available accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1
Auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1
Memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1
Parallel cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1
USB cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1
Networking accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-2
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3
Ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3
Printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3
Everyday paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3
Business communication paper . . . . . . . . . . . . . . . . . . . . . . . . .9-4
Presentation paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Photo paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Design paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-8
Contacting customer support and specifications
Contacting customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1
Finding HP help on the Web . . . . . . . . . . . . . . . . . . . . . . . . . .10-1
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-2
Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-4
Hewlett-Packard Limited Warranty Statement . . . . . . . . . . . . . . .10-10
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-12
Index
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iii
iv
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1
Getting started
Thank you for purchasing this printer. This guide provides information
about the following topics:
!
Setting up the printer
!
Installing and using printer software
!
Connecting and using the printer on a network
!
Printing on different media types
!
Installing optional accessories
!
Solving problems with the printer
Also, the following resources provide more information about the
printer:
!
Setup Poster
The setup poster provides illustrated setup information. A printed
version of this document is provided with the printer. Also, an
electronic version is available as an Adobe® Acrobat® Portable
Document Format (PDF) file on the Starter CD.
!
Reference Guide
The reference guide provides information about setting up the
printer. This guide is provided with the printer in a printed format.
!
Printer Driver Online Help (Windows® only)
The online help provides information about using the printer driver.
!
HP Jetdirect Print Server Administrator’s Guide
The guide provides information for configuring and troubleshooting
the HP Jetdirect print server used with this printer. It is available as
a PDF file on the Starter CD.
!
Embedded Web Server
The embedded Web server provides configuration, status, and
diagnostic information about the printer. The embedded Web
server can be used from a standard Web browser or from the
Toolbox. For more information, see “Using the embedded Web
server.”
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1-1
!
hp instant support
The hp instant support is a web-based tool that provides self-help
troubleshooting tips and printer usage information. This e-service is
enabled by the embedded Web server within the printer.
!
World Wide Web
The following HP websites have the latest printer software, product
information, and support information available for the printer.
• http://www.hp.com/support/businessinkjet2600
• http://www.hp.com
1-2
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2
Setting up
Understanding printer parts
4
3
5
2
6
7
8
9
1
12
10
Tray extension lock (It allows
a tray to be expanded to
accommodate larger media
sizes. Both tray 1 and tray 2
have tray extension locks.)
6
Front manual feed
7
Tray 2 base (holds tray 2 and
supports the printer)
8
Tray 1
2
LCD control panel
9
Output tray
3
Top cover
10 Paper guide
4
Printhead cover
11 Tray 2
5
Ink cartridge cover
12 Tray 2 cover
1
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11
2-1
2
4
1
3
4
7
5
6
1
2-2
Printhead access latch (It
provides access for installing
or removing printheads from
their color-coded sockets. To
lift this latch, you must turn on
the printer and install the ink
cartridges first.)
2
Ink cartridge cover
3
Printhead cover
4
Ink cartridges
5
Hook (connects to the
carriage lock and must be
engaged for the printer to
operate)
6
Carriage lock (secures the
printhead access latch)
7
Printheads
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5
3
2
4
6
1
9
7
6
Auto-duplex unit release
buttons
7
Rear manual feed (It must be
removed to install the optional
auto-duplex unit.)
1
Parallel port
2
Universal serial bus (USB) port
3
HP PCL 5C/PS3 Card
4
EIO slot (This slot allows an
HP Jetdirect print server to be
8
installed. By default,
HP Business Inkjet 2600dn
includes a print server in this 9
slot.)
5
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8
Rear manual feed release
buttons
Power input
HP Auto-Duplex Unit (optional)
(included with the HP Business
Inkjet 2600dn)
2-3
Setting up the printer
To set up the printer, complete the following steps.
Note
For illustrated setup information, see the setup poster.
Step 1: Check the box contents
Unpack the printer and remove the packing tape and shipping foam.
Step 2: Install the printer trays
Install tray 2
1
Position the tray 2 base in the location where you want to place the
printer. The printer is designed to rest directly on top of the base.
2
Lift the printer and align it with the tray 2 base.
3
Set the printer on top of the tray 2 base.
4
Place the tray 2 cover on the end of the tray.
5
Align tray 2 with the opening in the tray 2 base, and then slide the
tray into the base until it snaps into place.
Install the output tray
1
Align the output tray with the slot above the tray 1 opening.
2
Slide the output tray firmly into the printer until it snaps into place.
Install tray 1
Slide tray 1 into the printer below the output tray until it snaps into place.
2-4
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Step 3: Connect the power cord and turn on the
printer
WARNING!
1
Connect the power cord to the printer and an alternating current
(ac) power outlet.
2
Locate the power button on the LCD control panel and turn on the
printer.
To prevent electric shock, connect the power cord only to a grounded
outlet. Only use the power cord included with the printer.
Step 4: Install the HP Auto-Duplex Unit
(optional)
The printer can automatically print on both sides of paper with an
optional printing accessory called the HP Auto-Duplex Unit.
The auto-duplex unit is included with HP Business Inkjet 2600dn, but it
can be purchased separately for the HP Business Inkjet 2600. If your
printer includes an auto-duplex unit, complete this step.
Note
When the auto-duplex unit is installed, the rear manual feed is
unavailable.
Duplexing might require additional memory. For more information, see
“Additional printer memory.”
Note
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1
While pushing the rear manual feed release buttons, slide the rear
manual feed out of the printer.
2
Slide the auto-duplex unit into the printer.
After you have performed “Step 9: Install the printer software and connect
the interface cable,” configure the auto-duplex unit in the printer driver.
For more information, see “Step 10: Enable the HP Auto-Duplex Unit in
the printer driver (optional).”
2-5
Step 5: Set up the LCD control panel for your
language (optional)
If necessary, attach the LCD control panel overlay for your preferred
language, and configure the printer to display messages and print
configuration pages in your preferred language.
Note
When the printer is turned on for the first time, you have the option to set
the language to display messages in different languages.
To configure the LCD control panel language
1
Ensure that the printer is turned off.
2
Press and hold VALUE on the LCD control panel and turn on the
printer.
3
Press VALUE to scroll through the language list.
4
Press SELECT to confirm the language selection.
Step 6: Load paper and configure media types
and sizes
By default, tray 1 is designed to support letter and A4 media, and tray 2
is designed to support larger media sizes. However, you can load any
supported size or type of media in either tray.
To use your printer most effectively, decide which types and sizes of
media you want to use in the paper trays, and then configure this
information in the LCD control panel.
For more information about configuring paper trays, as well as a
summary of media you can use with the printer, see “Selecting and
using print media.”
To load paper in the paper trays
2-6
1
Grasp the handle under the front of the tray, and then pull the tray
out of the printer. If you are loading tray 2, remove the tray 2 cover.
2
Pinch and slide the paper length guide and paper width guide to
their outermost positions.
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3
For paper larger than legal size, follow these steps to extend the
tray:
a Locate the tray extension lock on the front left of the tray.
b Slide it to the left, and then release it.
c Pull the tray out lengthwise until it clicks into place. This extends
the tray to support media up to Super B (13 x 19 inches) size.
Note
To retract the tray after extending it, slide the tray extension lock once,
and push the tray inward until it clicks.
4
Place up to 150 sheets of paper or 80 transparencies (up to 15 mm,
or 0.58 inch, stacked) into tray 1 or up to 250 sheets of paper (up to
25 mm, or 0.98 inch, stacked) into tray 2. Make sure the print-side
of the media is facing down, and do not overload the tray.
5
Pinch and slide the paper length guide and paper width guide until
they fit snugly against the media.
6
If you have loaded tray 2, replace the tray 2 cover.
Align the tray with the opening in the printer and slide it back into
place.
7
In the LCD control panel, set the type and size of paper loaded in
each tray.
a Press MENU until PAPER HANDLING MENU appears.
b Press ITEM until TRAY 1 SIZE appears, press VALUE until the
desired paper size appears, and then press SELECT.
c Press ITEM until TRAY 1 TYPE appears, press VALUE until the
desired paper type appears, and then press SELECT.
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2-7
d Repeat steps b through c to set the paper size and type for
tray 2.
e Press RESUME to exit the menu.
Note
If you do not set all of the tray size and type settings, the printer prompts
you to set the remaining options when you print a document.
Step 7: Install the ink cartridges
Note
Install the ink cartridges before you install the printheads.
1
Lift the ink cartridge cover.
2
Remove each ink cartridge from its package.
3
Align the colored arrows, and then insert each ink cartridge into its
color-coded socket.
4
Press firmly on the cartridges to ensure proper contact.
Step 8: Install the printheads
CAUTION
Turn on the printer to install the printhead.
Do not attempt to force open the printhead access latch.
2-8
1
If the printer is not already on, turn it on.
2
Lift the printhead cover.
3
Open the printhead access latch by lifting it from the rear (1) and
then pulling it forward and down to release the hook from the
carriage lock (2).
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Note
4
Lift and push the printhead access latch toward the back of the
printer (3).
5
Remove each printhead from its package.
6
Remove the protective tape from each printhead.
7
Insert each printhead into its color-coded socket.
The color positioning of the printheads does not correspond to the color
positioning of the ink cartridges.
8
Press firmly on each printhead to ensure proper contact after
installation.
9
Lift the latch so that the hook catches the carriage lock, and then
push the latch towards the back of the printer. You might have to
apply some pressure to close the printhead access latch.
10 Close the printhead cover and the ink cartridge cover.
11 Wait while the printer initializes the printheads. This can take a few
minutes. When initialization is complete, an alignment page prints.
If no alignment page prints, check to make sure there is media in
the trays.
Step 9: Install the printer software and connect
the interface cable
You can install the printing software for local printing or network
printing. For local printing, you can connect the printer using a USB
cable or a parallel cable.
Note
Do not connect the printer using both the USB cable and a parallel cable.
For more information about using USB or parallel interface connections
with your computer, see the documentation available for the computer.
Printing software components
The printing software includes the following components:
!
Printer drivers
The following printer drivers can be used with the printer:
• PCL 5C
• Postscript
• ADI (to support AutoCAD™ releases 13 and 14)
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2-9
!
HP Business Inkjet 2600 Series Toolbox
The HP Business Inkjet 2600 Series Toolbox provides printer status
and troubleshooting information.
!
Screen fonts
Screen fonts (also called “printer matching fonts”) are fonts used by
the computer that correspond to the fonts in the printer.
Adobe PostScript® 3™ screen fonts are also included.
!
Customization Utility
This utility lets you copy the selected installation options in the
printer software onto floppy disks, to a hard drive, or a network
drive.
Note
Printer installation software for UNIX® (HP-UX, Sun Solaris) networks
is available for download at http://www.hp.com/support/net_printing.
For information about using the IBM PostScript 3 emulation printer driver
for IBM OS/2, see http://www.hp.com/support/businessinkjet2600.
For information about installing the printer software for AutoCAD, see
the Installation and Use Guide for the Autodesk ADI printer driver. This
guide is located in the Docs\<language> folder on the Starter CD (where
<language> is your preferred language).
If you are using Windows NT® 4.0, Windows 2000, or Windows XP, you
must have administrator privileges to install a printer driver.
For Macintosh instructions, see “Using the printer with a Macintosh
computer.”
Connecting the printer using a USB cable
Use a USB cable to connect the printer to the computer if the computer
has a USB port and is running Windows 98, Windows Millennium
Edition (Me), Windows 2000, or Windows XP.
If your computer does not meet these specifications, connect the printer
to your computer using a parallel cable.
In most cases, after you install the printer software and connect a
printer to the computer, you can install additional printers with USB
cables without reinstalling the printing software.
Note
It is recommended that you install the software before you connect the
printer to the computer.
Do not connect the USB cable until you are prompted by the computer.
2-10
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Software-first installation
1
Start Windows and make sure no other Windows applications are
running.
2
Insert the Starter CD into the CD-ROM drive. The CD menu runs
automatically.
If the CD menu does not run automatically, click Start, click Run,
and at the command line box, type the letter of your computer's CDROM drive followed by :\SETUP (for example, type D:\SETUP).
Note
3
Click Install Printer Driver from the CD menu.
4
Choose your language, and then click OK.
5
Follow the instructions on the screen.
6
Click Connected to this computer, and then click Next.
7
Click USB, and then click Next.
When connecting the printer using a USB cable, you can install either
the PCL 5C or the Postscript printer driver at any one time.
8
Follow the instructions on the screen to complete the installation.
9
Connect the USB cable to the computer and the printer. The Found
New Hardware wizard appears on the computer screen and the
printer icon is created in the Printers folder.
Hardware-first installation
If you have connected the USB cable to the ports on the computer and
the printer before installing the printer software, the Found New
Hardware wizard appears on the computer screen.
1
Click Next in the Found New Hardware wizard.
2
Click Search for the best driver for your device
(Recommended), and then click Next.
3
Insert the Starter CD into the CD-ROM drive.
If the CD menu appears, click Exit twice to close the CD menu.
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2-11
4
Select Specify a location, click Browse to locate the installation
files for the operating system the computer is using, and then click
OK.
• For Windows 98 and Windows Millennium Edition, use
DRIVERS\<PRINTER DRIVER>\WIN9X_ME\<LANGUAGE>.
For example, DRIVERS\PCL5\WIN9X_ME\ENGLISH contains
the installation files for the English version of the PCL 5C printer
driver.
• For Windows 2000 and Windows XP, use
DRIVERS\<PRINTER DRIVER>\WIN2K\<LANGUAGE>.
For example, DRIVERS\PCL5\WIN2K\ENGLISH contains the
installation files for the English version of the PCL 5C printer
driver.
5
Click Next, and then follow the instructions on the screen.
6
Click Next, and then click Finish.
7
If you are using Windows 98 or Windows Millennium Edition,
complete steps 3 through 6 again to finish the installation.
Connecting the printer using a parallel cable
Use a parallel cable to connect the printer to the computer if the
computer has a parallel port and is running Windows 95, Windows 98,
Windows Millennium Edition, Windows NT 4.0, Windows 2000, or
Windows XP.
1
Start Windows and make sure no other Windows applications are
running.
2
Insert the Starter CD into your CD-ROM drive. The CD menu runs
automatically.
If the CD menu does not run automatically, click Start, click Run,
and at the command line box, type the letter of your computer's CDROM drive followed by :\SETUP (for example, type D:\SETUP).
2-12
3
Click Install Printer Driver from the CD menu.
4
Choose your language, and then click OK.
5
Follow the instructions on the screen.
6
Click Connected to this computer, and then click Next.
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7
Note
Click Parallel.
If the Express Install using HP recommended defaults check box is
selected, the installation program uses default options. If you want to
specify the installation options, clear this check box.
8
Follow the instructions on the screen to complete the installation.
9
Connect the parallel cable to the computer and the printer.
Connecting the printer using a network connection
Note
When setting up the printer using a network connection, connect the
printer to the network first, and then install the software.
1
Note
Install the HP Jetdirect print server in the printer. The print server
must be installed before you install the printer software. For more
information about installing the HP Jetdirect print server, see
“Installing optional accessories.”
The HP Jetdirect print server is pre-installed in the HP Business Inkjet
2600dn printers.
2
Connect the network cable between the HP Jetdirect print server
and a network port.
3
Start Windows and make sure no other Windows applications are
running.
4
Insert the Starter CD into your CD-ROM drive. The CD menu runs
automatically.
If the CD menu does not run automatically, click Start, click Run,
and at the command line box, type the letter of your computer's CDROM drive followed by :\SETUP (for example, type D:\SETUP).
5
Click Install Printer Driver from the CD menu.
6
Choose your language, and then click OK.
7
Follow the instructions on the screen.
8
Click Connected to the network, and then click Next.
9
Click Basic Server or Peer-to-Peer Network Setup, and then click
Next.
10 Follow the instructions on the screen to complete the installation.
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2-13
Step 10: Enable the HP Auto-Duplex Unit
in the printer driver (optional)
If you have installed an HP Auto-Duplex Unit, you must enable it in the
printer driver.
Note
For Macintosh instructions, see “Using the printer with a Macintosh
computer.”
If you are using operating systems other than Windows or the Mac OS,
you might need to enable the auto-duplex unit from the LCD control
panel’s Printing Menu. For more information, see “Printing Menu.”
To enable the auto-duplex unit in Windows
1
Click Start, point to Settings, and then click Printers (Windows 95,
Windows 98, Windows Millennium Edition, Windows NT 4.0, and
Windows 2000).
-OrClick Start, and then click Printers and Faxes (Windows XP).
2
Right-click the icon for the desired printer driver, and then click
Properties.
• PCL 5C: On the Configure tab, select the Duplexing Unit
check box, and then click OK.
• PS: On the Device Options tab, click Duplexing Unit (for 2sided printing), choose Installed from the drop-down menu,
and then click OK.
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3
Using the printer with a
Macintosh computer
Macintosh printing software components
The printing software includes the following components:
!
PostScript® Printer Description files (PPDs) (Mac OS 8.6 to
Mac OS 9.1)
PPDs, in combination with the Apple LaserWriter 8 printer driver,
access the printer features and allow the computer to communicate
with the printer. An installation program for the PPDs and other
software is provided on the Starter CD. Use the Apple
LaserWriter 8 printer driver that comes with the computer.
!
Printing Dialog Extensions (PDEs) (Mac OS X)
PDEs are code plug-ins that provide access to printer features,
such as number of copies, print on both sides, and quality settings.
An installation program for the PDEs and other software is provided
on the Starter CD.
!
HP LaserJet Utility
The HP LaserJet Utility allows control of features that are not
available in the driver. Use the illustrated screens to select printer
features and complete tasks with the printer, such as the following:
• download files, view fonts, and change many of the printer
settings
• check the levels of printer ink supplies
• configure and set the printer for Internet Protocol (IP) or
AppleTalk printing
Note
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The HP LaserJet Utility is not supported for the Korean, Japanese,
Simplified Chinese, and Traditional Chinese languages.
3-1
Installing the printer software and connecting the
interface cable
Use a USB cable or a network (Ethernet) cable to connect the printer to
the computer.
Connecting the printer with a USB cable
Note
When setting up the printer using a USB cable, install the software first,
and then connect the printer to the computer.
1
Insert the Starter CD into the CD-ROM drive. The CD menu runs
automatically.
If the CD menu does not run automatically, double-click the CD icon
on the desktop, and then double-click the ClassicInstaller icon (if
you are using Mac OS 8.6 to Mac OS 9.1) or the CarbonInstaller
icon (if you are using Mac OS X). This icon is located in the
Installer:<language> folder of the Starter CD (where <language> is
your language preference).
2
Follow the instructions on the screen.
3
Connect the cable between the ports on the computer and the
printer.
4
If you are using Mac OS 8.6 to Mac OS 9.1, complete steps 5
through 9.
-OrIf you are using Mac OS X, complete steps 10 through 13.
Mac OS 8.6 to Mac OS 9.1
5
Open the Desktop Printer Utility:
• Mac OS 8.6 to Mac OS 9.0.x: On the hard drive, double-click
the Desktop Printer Utility icon in the Apple Extras: Apple
LaserWriter Software folder.
• Mac OS 9.1: On the hard drive, double-click the Desktop Printer
Utility icon in the Applications (Mac OS 9): Utilities folder.
6
3-2
Select LaserWriter8 from the pop-up menu, select Printer (USB)
from the list, and then click OK.
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7
In the PostScript Printer Description (PPD) File section of the
window that appears, click Auto Setup.
8
Make sure HP Business Inkjet 2600 is selected and click Select.
9
Click Create. The printer icon appears on the desktop.
Mac OS X
10 Open the Print Center (located in the Dock at the bottom of the
screen), and then click Add Printer.
11 From the pop-up menu, select USB.
12 If necessary, select the Zone.
13 Select HP Business Inkjet 2600 from the list, and then click Add.
A blue dot appears beside the printer name, indicating that this
printer is now the default printer.
Connecting the printer with a network
(Ethernet) cable
When connecting the printer to a network, make sure the
HP Jetdirect print server is installed in the printer before you install
the printer software. For more information about using the HP Jetdirect
print server, see “Installing optional accessories.”
1
Insert the Starter CD into the CD-ROM drive. The CD menu runs
automatically.
If the CD menu does not run automatically, double-click the CD icon
on the desktop, and then double-click the ClassicInstaller icon (if
you are using Mac OS 8.6 to Mac OS 9.1) or the CarbonInstaller
icon (if you are using Mac OS X). This icon is located in the
Installer:<language> folder of the Starter CD (where <language> is
your language preference).
2
Follow the instructions on the screen.
3
Connect the cable between the ports on the computer and the
printer.
4
If you are using Mac OS 8.6 to Mac OS 9.1, complete steps 5
through 9.
-OrIf you are using Mac OS X, complete steps 10 through 13.
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3-3
Mac OS 8.6 to Mac OS 9.1
5
Open the Desktop Printer Utility:
• Mac OS 8.6 to Mac OS 9.0.x: On the hard drive, double-click
the Desktop Printer Utility icon in the Apple Extras: Apple
LaserWriter Software folder.
• Mac OS 9.1: On the hard drive, double-click the Desktop Printer
Utility icon in the Applications (Mac OS 9): Utilities folder.
6
Select LaserWriter8 from the pop-up menu, select Printer
(AppleTalk) from the list, and then click OK.
7
In the PostScript Printer Description (PPD) File section of the
window that appears, click Auto Setup.
8
Make sure HP Business Inkjet 2600 is selected and click Select.
9
Click Create. The printer icon appears on the desktop.
Mac OS X
10 Open the Print Center (located in the Dock at the bottom of the
screen), and then click Add Printer.
11 If you are using an AppleTalk network, select AppleTalk from the
pop-up menu.
-OrIf you are using an LPR network, select LPR Printer using IP from
the pop-up menu, and then type the IP address for the printer.
12 If necessary, select the Zone.
13 Select HP Business Inkjet 2600 from the list, and then click Add.
A blue dot appears beside the printer name, indicating that this
printer is now the default printer.
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Enabling the HP Auto-Duplex Unit in the printer
driver
If you have installed an HP Auto-Duplex Unit and you are using
Mac OS 8.6 to Mac OS 9.1, you must enable it in the printer driver
before you can use it with the printer.
Note
Mac OS X automatically enables the auto-duplex unit in the printer driver
when you install the printer software.
To enable the auto-duplex unit
1
Click the printer’s desktop printer icon.
2
From the Printing menu, click Change Setup.
3
From the Change pop-up menu, select Duplex Unit (for 2-sided
printing).
4
From the To pop-up menu, select Installed.
5
Click OK.
Changing printer settings and printing
documents
In the Mac OS, you can configure printer settings at the LCD control
panel or from the Page Setup and Print dialog boxes in the Mac OS.
Settings configured in the Mac OS override settings configured in the
LCD control panel.
You can also select the default printer. The default printer is the one
that is used if you choose the Print command without first specifying
which printer you want to use with an application. The default printer
should be the printer that you use most often.
For more information about using the Mac OS to configure printer
settings, see the Mac Help on your computer. For information about
using the LCD control panel, see “Using the LCD control panel” in this
guide.
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3-5
To set the default printer
Mac OS 8.6 to Mac OS 9.1
1 Click the desktop printer icon for the printer you want to be the
default printer.
2 From the Printing menu, click Set Default Printer. A dark
outline appears around the printer’s desktop printer icon.
Mac OS X
1 Open the Print Center, select the printer you want to be the
default printer from the Printers List. For information about
opening the Print Center, see the Mac Help on your computer.
2 From the Printers menu, click Make Default. A blue dot appears
next to the printer’s name in the Printers List.
To change page setup settings
3-6
1
Open the document you want to print.
2
On the File menu, click Page Setup.
3
Select the printer for which you want to format the document from
the Format for pop-up menu, and then change the desired settings
(such as selecting the type of media and setting custom page
sizes).
4
Select the media size on which you want to print from the Paper
pop-up menu (Mac OS 8.6 to Mac OS 9.1) or the Paper Size popup menu (Mac OS X).
5
Click OK.
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To change print settings
1
Open the document you want to print.
2
On the File menu, click Print.
3
Select the location of the media or the type of media on which you
want to print:
• Mac OS 8.6 to Mac OS 9.1: Click All pages from, and then
select the media source or the media type from the pop-up
menu.
• Mac OS X: Select Paper Feed from the pop-up menu, click All
pages from, and then select the media source or the media type
from the pop-up menu.
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4
Change the desired settings (such as selecting a source for the
print job and choosing print quality modes)
5
Click Print.
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4
Installing optional
accessories
The following printer accessories are available for the printer.
!
HP Auto-Duplex Unit
!
HP Jetdirect print server
!
Additional printer memory
For information about ordering accessories, see “Ordering supplies and
accessories.”
HP Auto-Duplex Unit
The printer can automatically print on both sides of paper with an
optional printing accessory called the HP Auto-Duplex Unit. The autoduplex unit is included with HP Business Inkjet 2600dn, but it can be
purchased separately for HP Business Inkjet 2600.
For information about installing an auto-duplex unit, see “Step 4: Install
the HP Auto-Duplex Unit (optional)” in the “Setting up” chapter. For
information about using an auto-duplex unit, see “Printing on both sides
of the page” in the “Selecting and using print media” chapter.
HP Jetdirect print server
Your printer can be shared in a network environment by connecting it
directly to the network with an HP Jetdirect external or internal print
server.
Installing an HP Jetdirect internal print server
An HP Jetdirect print server provides better performance than printing
through a computer, as well as flexibility in preparing a location for the
printer. Also, the HP Jetdirect print server can be used in both clientserver and peer-to-peer network configurations.
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4-1
Note
HP Business Inkjet 2600dn comes with an HP Jetdirect 615n (EIO)
internal print server installed. It is recommended that the printer be
shared on a network through the print server.
If you own the HP Business Inkjet 2600dn, skip step 1.
If you own an HP Business Inkjet 2600, you can purchase an
HP Jetdirect internal print server for it. For the list of HP Jetdirect print
servers, see “Networking accessories.”
Step 1: Install the HP Jetdirect EIO print server
CAUTION
4-2
The HP Jetdirect print server contains electronic components that can
be damaged by static electricity. To prevent buildup of static electricity,
maintain frequent contact with any bare sheet metal surface on the
printer. If possible, wear a grounding wrist strap (or similar device).
Handle the print server carefully at all times. Avoid touching electronic
components or circuit paths.
1
Turn off the printer and unplug the power cord.
2
Unscrew and remove the metal plate on the back of the printer.
3
Insert the print server. Align the print server with the guide rails in
the printer.
4
Press the print server into the slot until it is firmly seated.
5
Tighten each thumbscrew a little at a time, alternating between
each side until both screws are secure.
6
Connect the network cable to the print server.
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Step 2: Verify that the printer works
Note
1
Connect the power cord and turn on the printer.
2
Press MENU on the LCD control panel repeatedly until
INFORMATION appears.
3
Press ITEM repeatedly until PRINT CONFIGURATION PAGE appears.
4
Press SELECT to print the configuration page.
Because you have installed an HP Jetdirect print server, two
configuration pages print. The HP Jetdirect Configuration Page contains
setup information (for example, LAN HW ADDRESS) that might be
needed for the next step.
Step 3: Install the printer software
Install the PCL 5C or Postscript printer driver from the Starter CD. For
more information, see “Install the printer software and connect the
interface cable.”
Note
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For more information about setting up and using the HP Jetdirect print
server, see its guide on the Starter CD.
4-3
Obtaining more information
If you encounter any problems or difficulty printing over a network, see
the following sources.
Document
Description
HP Jetdirect Print Server
Administrator's Guide
This guide, included on the Starter CD, provides
detailed information about setting up and using
your HP Jetdirect EIO print server.
It also provides information about the following:
!
HP Software Solutions for HP Jetdirect print
servers:
!
HP Web JetAdmin, a Web-based tool
for managing network peripherals
!
HP IP/IPX Printer Gateway for NDPS
!
HP LaserJet Utility to set up printers on
AppleTalk networks
!
TCP/IP Configurations
!
Using LPD (Line Printer Daemon) services
on the HP Jetdirect print server
!
FTP Printing
!
Troubleshooting and configuration page
messages
!
Embedded Web server to access
configuration and management pages for
the print server and device
Documentation for the
operating system and
network operating system
This documentation came with your computer or
your network operating system. It describes
basic network printing common to all network
printers.
For more information about HP Web JetAdmin and other HP network
printing software, visit the website www.hp.com/support/net_printing.
4-4
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Additional printer memory
If you often print complex graphics or Postscript documents or if you
print with the optional auto-duplex unit, you might want to add more
memory to the printer.
Note
Adding memory to the printer will allow it to process more complex
Postscript and PCL 5C jobs, but it may not necessarily increase
processing speed.
To find out how much memory is installed in the printer, print a
configuration page. See “Printing a Configuration Page.”
Installing memory
The printer is shipped with 48 MB of memory. The printer has one dual
inline memory module (DIMM) slot for upgrading with more printer
memory. DIMMs are available in 64 and 128 MB, for a maximum of 176
MB. This additional memory is available for purchase as an accessory.
For more information, see “Ordering supplies and accessories.”
To install memory
CAUTION
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DIMMs contain electronic components that can be damaged by static
electricity. To prevent buildup of static electricity, maintain frequent
contact with any bare sheet metal surface on the printer. If possible, wear
a grounding wrist strap (or similar device). Handle DIMMs carefully at all
times. Avoid touching electronic components or circuit paths.
1
If you have not already done so, print a Configuration Page to find
out how much memory is installed in the printer before adding more
memory. See “Printing a Configuration Page.”
2
Turn off the printer.
3
Unplug the power cord and disconnect any cables.
4-5
4-6
4
Remove the HP PCL 5C/PS3 Card from the back of the printer by
loosening the two thumbscrews.
5
Remove the DIMM from the antistatic package, and then align the
DIMM with the DIMM slot on the HP PCL 5C/PS3 Card.
6
Insert the DIMM at an angle into the slot (1) and press it down until
it snaps into the slot (2). (To remove a DIMM, the locks on the
DIMM slot must be released by pushing them outwards.)
7
Replace the card and fasten the thumbscrews.
8
Reattach any cables and the power cord, and then turn on the
printer.
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Checking memory installation
Follow this procedure to verify that DIMMs are installed correctly.
To check memory installation
1
Check that READY appears on the LCD control panel when the
printer is turned on. If an error message appears, a DIMM might
have been incorrectly installed. For information about printer
messages, see “Common printer messages.”
2
Print a new configuration page. See “Printing a Configuration
Page.”
3
Check the memory section on the configuration page and compare
it to the configuration page printed before the DIMM installation. If
the amount of memory has not increased, one of the following
problems might have occurred:
• The DIMM might not be installed correctly. Repeat the
installation procedure.
• The DIMM might be defective. Try a new DIMM.
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4-8
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5
Using the LCD control
panel
The LCD control panel allows you to configure printer settings, view
printer status and common printer messages, and diagnose printer
problems. Additional menu items can appear in the LCD control panel,
depending on the hardware modules installed in the printer.
Understanding LCD control panel parts
1
2
6
3
4
7
8
5
intervention or is in a
nonrecoverable error state
(amber).
1
LCD display: Shows status
messages and the remaining
ink levels in the ink cartridges.
2
RESUME: Continues a print job
that is waiting.
5
Power button: Turns the
printer OFF and ON.
3
CANCEL: Cancels the current
print job. The time it takes to
cancel depends on the size of
the print job. Press this button
only once to cancel a queued
print job.
6
MENU: Cycles through the
LCD control panel menus.
7
ITEM: Cycles through the
selected menu's items.
8
VALUE: Cycles through the
selected menu item's values.
9
SELECT: Selects the value that
is currently shown on the
display.
4
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9
Indicator light: Lights up when
the printer is online (green).
Blinks when the printer is
printing (green) and when the
printer needs user
5-1
Printing an LCD control panel menu map
You can print a menu map from the LCD control panel.
To print an LCD control panel menu map
1
Press MENU on the LCD control panel until INFORMATION MENU
appears.
2
Press ITEM until PRINT MENU MAP appears.
3
Press SELECT to print the menu map.
Changing LCD control panel menu settings
Settings in the printer driver and software application override LCD
control panel settings. (Software application settings override printer
driver settings.)
If you cannot gain access to a menu or item, it is either not an option for
the printer, or you have not enabled the associated higher-level option.
To change an LCD control panel setting
5-2
1
Press MENU on the LCD control panel repeatedly until the desired
menu appears.
2
Press ITEM repeatedly until the desired item appears.
3
Press VALUE repeatedly until the desired setting appears.
4
Press SELECT to save the selection. An asterisk (*) appears next to
the selection in the display, indicating that it is now the default.
5
Press RESUME to exit the menu.
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Information Menu
This menu contains printer information pages that give details about the
printer and its configuration. To print an information page, scroll to the
desired page and press SELECT.
Message
Value
PRINT MENU MAP not
applicable
(N.A.)
PRINT
CONFIGURATION
N.A.
PRINT PCL FONT N.A.
LIST
Prints a single page map of the menu
structure of the printer.
Prints a single reference page describing
current configuration settings (firmware
version, model, accessories installed,
fonts installed, I/O support, cartridge and
printhead information). If an HP Jetdirect
print server is installed, two pages will be
printed.
Prints the internal PCL 5C fonts.
PRINT PS FONT
LIST
N.A.
Prints the internal Postscript fonts.
PRINT DEMO
N.A.
Prints a sample page. It might take a few
minutes to print.
PRINT IMAGE
DIAGNOSTICS
N.A.
Prints patterns that help users or service
technicians diagnose printhead health
and alignment problems.
PRINT SERVICE
INFO
N.A.
Prints service information, such as printer
identification, printer status, and ink
supplies status. This information can be
used by service technicians to diagnose
problems with the printer.
PRINT EXTENDED N.A.
SERVICE INFO
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Description
Prints the nonvolatile memory (NVM)
content of the printer.
5-3
Message
Value
SHOW EVENT LOG N.A.
Description
Shows, on the LCD control panel, the last
five error events logged in the NVM of the
printer.
TEST PAPER
PATH 1
1 to 300
Tests the tray 1 paper feed mechanism.
The value selected indicates the number
of pages that the printer uses for the
paper path test. Default = 1.
TEST PAPER
PATH 2
1 to 300
Tests the tray 2 paper feed mechanism.
The value selected indicates the number
of pages that the printer uses for the
paper path test. Default = 1.
TEST DUPLEX
PATH 1
1 to 300
Tests the tray 1 duplex paper feed
mechanism. The value selected indicates
the number of pages that the printer uses
for the paper path test. Default = 1.
TEST DUPLEX
PATH 2
1 to 300
Tests the tray 2 duplex paper feed
mechanism. The value selected indicates
the number of pages that the printer uses
for the paper path test. Default = 1.
Paper Handling Menu
Printer driver and software application settings override LCD control
panel settings.
5-4
Message
Value
Description
TRAY1 SIZE
Set of options.
Select media size loaded in tray 1.
Default = NOT SET.
TRAY1 TYPE
Set of options.
Select media type loaded in tray 1.
Default = NOT SET.
TRAY2 SIZE
Set of options.
Select media size loaded in tray 2.
Default = NOT SET.
TRAY2 TYPE
Set of options.
Select media type loaded in tray 2.
Default = NOT SET.
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Message
Value
Description
PICK FROM
OTHER TRAY IF
EMPTY
YES
NO
Allows Auto Select and non-Windows or
non-Mac OS print jobs to use the other
tray if a tray is out of media or contains
the wrong size media. The tray size and
type options on the LCD control panel
must be set correctly to use this option.
Default = NO.
TRANSPARENCY
SENSE
ON
OFF
Enables the printer to automatically
switch to a transparency printing mode if
the current sheet is detected to be a
transparency.
Default = ON.
Configuration Menu
Items in this menu affect the printer’s behavior. Configure the printer
according to your printing needs.
Message
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Value
Description
LCD BACK LIGHT OFF
1 MINUTE
5 MINUTES
10 MINUTES
15 MINUTES
Sets the length of time the LCD
backlight remains on after a period of
LCD control panel inactivity.
Default = 5 MINUTES.
PERSONALITY
AUTO
PCL ONLY
PS ONLY
Sets the personality used to process the
job.
Default = AUTO.
JOB MISMATCH
TIMEOUT
OFF
1 HR
4 HR
1 DAY
1 WEEK
Length of time before the printer
recovers from a mismatch in the
automatically selected page size or an
empty paper tray.
Default = 1 HR.
PRINT PS
ERRORS
ON
OFF
Select ON to print the PS error page
when PS errors occur.
Default = OFF.
5-5
Printing Menu
The items in this menu are used when printing from MS-DOS®, UNIX,
and Linux. If your computer is running Windows or the Mac OS,
configure these settings using the printer driver.
Message
Value
Description
NUMBER OF
COPIES
1 - 999
Sets the number of copies to print.
Default = 1.
QUALITY LEVEL
NORMAL
BEST
FAST
Sets the default print quality level.
Default = NORMAL.
PAPER SIZE
Set of options.
Select the media size loaded in tray 1.
Default = LETTER.
PAPER TYPE
Set of options.
Select the media type loaded in tray 2.
Default = PLAIN PAPER.
ORIENTATION
PORTRAIT
LANDSCAPE
Select the page orientation.
Default = PORTRAIT.
PAGE LENGTH
5 - 128
Set the page length in terms of numbers
of lines.
Default = 60.
DUPLEX
ON
OFF
This item appears only when an autoduplex unit is installed. Set the value to
ON to print on both sides (duplex) or
OFF to print on one side (simplex) of a
sheet of paper. For more information,
see “Load paper and configure media
types and sizes.”
Default = OFF.
BINDING
LONG EDGE This item appears only when an autoSHORT EDGE duplex unit is installed and the duplex
option is on. Choose the binding edge
when duplexing (printing on both sides
of paper). For more information, see
“Load paper and configure media types
and sizes.”
Default = LONG EDGE.
PCL FONT
NUMBER
5-6
0 - 79
Set the PCL 5C font for printing from
MS-DOS or UNIX without defining the
personality. The font number can be
obtained by printing the PCL 5C font
list.
Default = 0.
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Message
Value
Description
PCL FONT PITCH 0.44 - 99.99 Set the font pitch.
Default = 10.
ISE FONT
YES
NO
This item enables the printer to include
the ISE font in the available PCL 5C
symbol sets.
Default = NO.
PCL SYMBOL SET Set of options. Select the PCL 5C symbol set.
Default = PC8.
APPEND CR TO
LF
NO
YES
Configure whether or not a carriage
return (CR) is appended to each line
feed (LF) encountered in a backward
compatible PCL 5C job (pure text, no
job control).
Default = NO.
PCL FONT POINT 4.00 - 99.00 Set the font point size.
Default = 12.
SIZE
EIO Menu
The EIO (enhanced input/output) Menu appears only when an EIO
device is installed (such as an HP Jetdirect print server). If the printer
contains an HP Jetdirect print server, you can configure basic
networking parameters using the EIO Menu. These and other
parameters can also be configured through HP Web JetAdmin.
Note
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The items available on the menu depend on the particular print server
installed.
Message
Value
Description
CFG NETWORK
NO
YES
Selects whether or not you want to use
the HP Jetdirect menu items. You must
change this option to YES each time you
want to use the HP Jetdirect EIO menu.
IPX/SPX
DLC/LLC
TCP/IP
ATALK
ON
OFF
Selects whether or not a protocol is
enabled or disabled. Change it to OFF to
disable a protocol.
5-7
5-8
Message
Value
Description
CFG IPX/SPX
NO
YES
Selects whether you want to use the
IPX/SPX menu and set the IPX/SPX
protocol parameters.
In the IPX/SPX menu, you can specify
the Frame Type parameter used on your
network.
!
The default is AUTO, which
automatically sets and limits the
Frame type to the one detected.
!
For Ethernet cards, frame type
selections include EN_8023,
EN_II, EN_8022, EN_SNAP.
!
For Token Ring cards, frame type
selections include TR_8022,
TR_SNAP.
In the IPX/SPX menu for Token Ring
cards, you can also specify NetWare
Source Routing parameters, which
include SRC RT=AUTO (default), OFF,
SINGLE R, or ALL RT.
CFG TCP/IP
NO
YES
Selects whether you want to use the
TCP/IP menu and set the TCP/IP
protocol parameters.
In the TCP/IP menu, you can specify
BOOTP=YES or DHCP=YES for TCP/IP
parameters to be automatically
configured by a BootP or DHCP server
when the printer is turned on.
If you specify BOOTP=NO and
DHCP=NO, you can manually set the
following TCP/IP parameters from the
LCD control panel:
!
Each byte of the IP address (IP)
!
Subnet Mask (SM)
!
Syslog Server (LG)
!
Default Gateway (GW)
!
Idle Timeout period (default is 270
seconds; 0 disables the timeout)
When setting IP numbers, press VALUE
to increase the number by 1. Press
SELECT to make your selection.
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Message
Value
Description
CFG LINK
NO
YES
Selects whether you want to manually
configure the HP Jetdirect 10/100BaseTX print server’s network link speed and
communication mode. The HP Jetdirect
settings must match the network. The
default setting is NO, which bypasses
the link configuration menu items.
If you specify CFG LINK=YES, you can
select one of the following link
configuration menu items:
!
AUTO (default): The print server
automatically configures itself to
match the link speed and
communication mode of the
network.
!
10T HALF: 10 Mbps, half-duplex
operation
!
10T FULL: 10 Mbps, full-duplex
operation
!
100T HALF: 100 Mbps, half-duplex
operation
!
100T FULL: 100 Mbps, full-duplex
operation
Resetting the HP Jetdirect print server
Resetting the HP Jetdirect print server restores print server to the
factory default values.
Note
All previously stored EIO settings will be lost.
To reset the HP Jetdirect print server
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1
Turn off the printer.
2
While holding down both ITEM and RESUME on the LCD control
panel, turn on the printer.
5-9
I/O Menu
The I/O Menu allows you to make changes to printer interface settings.
Message
Value
Description
I/O TIMEOUT 5 - 300
Set the length of time (in seconds) that the
printer waits for remaining data for a print job.
After this time, the printer cancels the print job.
Default = 15.
Maintenance Menu
Use the items in this menu to perform basic maintenance tasks for the
printer. Performing these maintenance tasks can improve print quality
and the health of the affected printer parts.
For more information about the maintenance tasks accomplished by
using these menu items, see “Maintaining the printheads.”
5-10
Message
Description
CLEAN PRINTHEADS
Initiates the printhead cleaning process.
ALIGN PRINTHEADS
Initiates the printhead alignment process.
SHOW PRINTHEAD
HEALTH
Displays the health of the printhead on the LCD
control panel.
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Reset Menu
Use the restore option on this menu with caution. You can lose printer
configuration settings when you select these items. Only reset the
printer under the following circumstances:
Note
!
You want to restore the printer’s default settings.
!
Communication between the printer and computer has been
interrupted.
This option does not reset an HP Jetdirect print server (if it is installed in
the printer) to its default settings. To reset the HP Jetdirect print server,
see “EIO Menu.”
Message
Description
RESTORE FACTORY
SETTINGS
Restores all values (except those for an
HP Jetdirect print server) to the printer's
predetermined factory values.
Common printer messages
The table in this section explains messages that can appear on the LCD
control panel.
To resolve an error message, follow the instructions displayed on the
LCD control panel. If following these instructions does not resolve the
error message, turn off the printer, and then turn on the printer again. If
the message persists after performing all of the recommended actions,
contact an HP-authorized service or support provider.
Note
Message
This table does not describe all messages that can appear on the LCD
control panel. It explains only the most common messages.
Explanation
Recommended action
[COLOR] INK CARTRIDGE The cartridge is out of ink and Remove the ink cartridge.
the printer will not print until
Reinstall the cartridge and try
EMPTY
the cartridge is replaced.
ENWW
to print. If the error persists,
replace the empty cartridge.
5-11
Message
Explanation
Recommended action
[COLOR] INK CARTRIDGE The printer cannot detect the
ink cartridge because it is
MISSING
Open the ink cartridge door
and see whether the cartridge
is missing, improperly
installed, or the wrong
cartridge. If none of these
situations exists, replace the
cartridge.
[COLOR] PRINTHEAD
MISSING
The printer cannot detect the
ink printhead because it is
missing, improperly installed,
or defective.
Open the printhead door and
see whether the cartridge is
missing, improperly installed,
or the wrong printhead. If none
of these situations exists,
replace the printhead.If the
error persists, call HP.
AUTO-ALIGNMENT IN
PROGRESS
The printer is aligning the
printheads.
Follow the instructions in the
printer message.
BAD INK CARTRIDGE OR
PRINTHEAD
The printer detects a faulty ink Follow the instructions in the
cartridge or printhead.
printer message.
CANCELLING JOB
The printer is canceling the
current print job.
CHECK PAPER ALIGNED
CORRECTLY IN TRAY
The paper loaded in the tray is Open the tray and make sure
incorrectly loaded or is
the paper is stacked correctly.
skewed.
CLOSE ALL COVERS
The printer will not print until
Follow the instructions in the
all access covers are properly printer message.
closed.
INSUFFICIENT MEMORY
The printer is out of memory
and cannot print the current
job.
LOAD MEDIA: [TRAY]
[MEDIA SIZE] [MEDIA
TYPE]
Printer requires media of a
Follow the instructions in the
specific type and size to be
printer message.
loaded in specified paper tray.
NO AUTO-DUPLEX/REAR
MANUAL FEED
An HP Auto-Duplex Unit or the
rear manual feed is not
installed in the printer. Printing
cannot continue until one of
these units is installed in the
back of the printer.
missing, improperly installed,
or defective.
5-12
No action required
Cancel the current print job,
and add additional memory, or
reduce the complexity of the
document you are trying to
print.
Install the HP Auto-Duplex
Unit or the rear manual feed in
the back of the printer. If one
of these units is installed,
make sure it is properly
inserted.
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Message
Explanation
NO EIO CARDS PRESENT
An EIO card, such as an
Install an EIO card in the
HP Jetdirect print server, is not printer. For ordering
installed in the printer.
information, see “Networking
accessories.”
NOT FOUND [TRAY]
[MEDIASIZE]
[MEDIATYPE]. PRESS
RESUME TO CONTINUE
The tray settings or the media
loaded in the automatically
selected paper tray do not
match the requirements for the
current job.
PAPER JAM: [JAM
MESSAGE]
Media is jammed in the printer. Clear the jammed media. For
more information about
clearing media jams, see
“Solving media feed
problems.”
PERSONALITY CARD NOT
FOUND
The printer cannot detect the
personality card because it is
missing, improperly installed,
or defective.
Reinstall the personality card
or replace it. If the error
message persists, call HP.
PRINTED PAGE IS
DRYING. DO NOT
REMOVE. PRESS RESUME
TO CONTINUE
Printer is letting the current
page dry.
Allow the page to dry. If you
press RESUME to continue,
the ink might smear on the
page or the page might stick to
other pages.
REPLACE [COLOR] INK
CARTRIDGE
The printer detects a faulty ink Reinstall the faulty ink
cartridge.
cartridge and try to print. If the
error persists, replace the
cartridge.
REPLACE [COLOR]
PRINTHEAD
The printer detects a faulty ink Reinstall the faulty ink
printhead.
printhead and try to print.
Make sure the protective tape
has been removed. If the error
persists, remove the printhead
and use a dry, lint-free, soft
cloth to gently clean any ink off
the contact pads. Reinstall the
printhead and try to print. If the
error persists, replace the
printhead.
ENWW
Recommended action
Load the correct media in the
designated paper tray and
press RESUME to print the
entire print job, or press
CANCEL to delete the print job
from the print queue.
5-13
Message
Explanation
Recommended action
TRAY 1: SIZE NOT SET
The size of media loaded in
tray 1 has not been set.
Use the buttons on the LCD
control panel to select the
media size or the media type
from the list of available
options. For information about
configuring these settings, see
“Load paper and configure
media types and sizes.”
TRAY 1: SIZE/TYPE NOT Both the size and type of
media loaded in tray 1 have
SET
not been set.
TRAY 1: TYPE NOT SET
The type of media loaded in
tray 1 has not been set.
TRAY 2: SIZE NOT SET
The size of media loaded in
tray 2 has not been set.
TRAY 2: SIZE/TYPE NOT Both the size and type of
media loaded in tray 2 have
SET
not been set.
TRAY 2: TYPE NOT SET
5-14
The type of media loaded in
tray 2 has not been set.
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6
Using remote
diagnostics tools
Using the HP Business Inkjet 2600 Series Toolbox
The HP Business Inkjet 2600 Series Toolbox provides status and
maintenance information about your printer. In addition, the Toolbox
gives you step-by-step guidance for basic printing tasks and provides
help solving problems. The Toolbox is available for Windows only.
The Toolbox has two tabs: the Printer Status tab and the Information
tab.
Note
The Printer Status tab is only available if the printer is connected to a
network.
Printer Status tab
The Printer Status tab displays the printer and ink cartridge status.
Your computer must establish bidirectional communication in order to
display the status. The drop-down list displays the currently selected
printer. The status window display area displays the printer’s status.
The Ink Cartridge Information window displays part number and
status information about the installed cartridges, including the amount
of ink available in the cartridges.
The Preferences button lets you select Toolbox message preferences
and disable bidirectional communication.
Preferences
Use the Preferences dialog box to select which Toolbox messages
appear. You can specify whether you want to be notified by an audio
alert when an error occurs and the types of error messages you want to
see (such as those messages about media and hardware).
Also, use the Preferences dialog box to enable or disable bidirectional
communication. If you disable bidirectional communication, the Toolbox
will not display error messages.
ENWW
6-1
Information tab
Use the Information tab to register the printer and display printer
hardware information. It also gives you access to information about
using the printer, troubleshooting, and contacting HP.
!
To display hardware information, click Printer Hardware.
!
To register your printer, click Register Your Printer and follow the
instructions on the screen.
!
To get step-by-step help for completing printer tasks, click
How Do I?
!
To get step-by-step help with printer problems, click
Troubleshooting.
!
To find out how to contact HP and get information about your
printer, click Contact HP.
!
To display the printer’s embedded Web server, click Launch.
Using the embedded Web server
This printer comes equipped with an embedded Web server. Using a
standard Web browser, this remote management tool allows you to do
the following:
6-2
!
View printer and ink supplies status
!
View the usage and event log
!
Send alerts notifications
!
Configure printer, events, and security information
!
Perform printer diagnostics
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Gaining access to the embedded Web server
Note
To use the embedded Web server, you must have a Web browser, and
the printer must be connected to an IP-based network and Web browser.
(IPX/SPX networks are not supported.) You cannot use the embedded
Web server when the printer is connected directly to a computer.
You can gain access to the embedded Web server:
!
From the Toolbox (Windows only)
Launch the embedded Web server from the Information tab in the
Toolbox. The default Web browser for the computer opens and
displays the embedded Web server information.
!
From a Web browser
Type the IP address assigned to the printer into the Web browser to
gain access to the embedded Web server. For example, if the
printer’s IP address were 123.123.123.123, you would type
http://123.123.123.123 into your Web browser.
If you do not know the IP address for the printer, it is listed on the
printer configuration page. For more information about the
configuration page, see “Printing a Configuration Page.”
Embedded Web server pages
The embedded Web server has three tabs that contain detailed
information about the printer. It also provides links to other e-services.
!
Information
!
Settings
!
Networking
The current printer status appears in the top-right corner of the Web
browser screen.
ENWW
6-3
Information
The Information pages of the embedded Web server provide a
summary of the configuration and status of the printer and its supplies.
Status
!
Printer
This page displays information about the printer, such as the model
and serial number for the printer, the version number of the
personality card, and the memory installed. Ink supplies levels are
also shown.
!
Ink Supplies
This page shows the current ink cartridge levels and printhead
health status for the printer.
!
Usage
This page shows how much of each media type and size has been
used by the printer, as well as how much media has been printed
from each tray.
!
Event Log
This page shows the 10 most recent items in the printer event log.
The most recent item appears at the top of the list.
Settings
The device pages of the embedded Web server allow you to configure
the printer from your computer. These pages can be password
protected. Always consult with your network administrator before
changing the printer’s configuration.
Alerts
!
Notification
This page allows you to add the e-mail addresses of the people
who will receive electronic notification of printer events (ink supplies
and media path events). You are provided with three e-mail lists,
which you can rename as needed. You can also add up to two
e-mail addresses to each list. In addition, this page lets you
configure the outgoing e-mail server settings that the embedded
Web server uses when sending e-mail notification of printer events.
6-4
ENWW
!
AutoSend
This page allows you to send printer usage information to HP
automatically. HP uses this information on the hp instant support
page to help you understand your printing patterns. With this
information, you can estimate the amount of ink and paper you use
each month, thus allowing you to manage your printing supplies
more effectively. If AutoSend is enabled, the embedded Web server
sends this usage information to HP.
Note
Before you use AutoSend, you must configure the outgoing e-mail server
settings on the Notification page.
HP will treat this information in the manner set out in the Hewlett-Packard
Online Privacy Statement
(http://www.hp.com/country/us/eng/privacy.htm).
Configuration
!
Asset Tracking
This page lets you name the device for network management
needs and assign an asset number.
!
Media Handling
This page lets you configure the printer’s media-handling settings:
• Enabling the “Pick From Other Tray If Empty” setting
• Enabling the transparency sensor
• Selecting the paper type and paper size in each tray
For more information about these settings, see “Configuring paper
trays.”
!
Security
This page configures the password information for the embedded
Web server. Password information should only be configured by the
network administrator.
Maintenance
!
Diagnostic
This page allows you to perform printer troubleshooting and
maintenance tasks, such as testing paper paths in the printer,
aligning printheads, and cleaning printheads.
ENWW
6-5
Networking
The network pages of the embedded Web server allow the network
administrator to configure the HP Jetdirect card for the printer. Refer to
the online help and to the HP Jetdirect Print Server Administrator’s
Guide for more information. This guide is located on the Starter CD.
E-services
The following e-services are available from each embedded Web
server page.
Note
You must have an Internet connection to use these e-services.
!
hp instant support
This page provides information that can help diagnose and solve
printer problems. It also includes myPrintMileage, which helps you
understand your printing patterns.
!
Order Supplies
This page shows the remaining life of the different ink supplies and
the links to the HP website for ordering supplies.
6-6
ENWW
7
Selecting and using
print media
Media and paper-handling specifications
Supported media types
The following table lists the types of media that are compatible with the
printer and shows which media can be used with the printer’s paper
trays and accessories.
CAUTION
Some media, such as transparencies and photo paper, can only be used
with tray 1 or the manual feed units. Using this media in tray 2 or the
auto-duplex unit can cause jams and might damage the printer and autoduplex unit.
For information about ordering HP media, see “Ordering supplies and
accessories.”
Media
Tray 1
Tray 2
Front
manual
feed
Rear
manual
feed
Autoduplex
unit
Everyday paper
!
!
!
!
HP Office Paper
HP Office Recycled Paper
HP Multipurpose Paper
HP Printing Paper
Business communication paper
!
!
!
!
HP Bright White Inkjet
Paper
HP Premium Inkjet Paper
HP Professional Brochure
and Flyer Paper*
HP Premium Inkjet
Heavyweight Paper*
ENWW
7-1
Media
Tray 1
Tray 2
Front
manual
feed
Rear
manual
feed
Autoduplex
unit
Presentation paper
!
!
HP Premium Inkjet
Transparency Film
HP Premium Plus Inkjet
Transparency Film
Photo paper
!
!
!
!
!
HP Premium Plus Photo
Paper
HP Premium Photo Paper
HP Photo Paper
HP Colorfast Photo Paper
HP Photo Quality Paper
Design paper
!
!
HP Design Glossy Paper
HP Design Heavyweight
Paper
* These media are supported in tray 2.
Supported media sizes
The following table lists the sizes of media that are compatible with the
printer and shows which sizes can be used with the printer’s paper trays
and accessories.
CAUTION
7-2
Some media, such as envelopes and cards, can only be used with tray
1 or the rear manual feed. Using this media in tray 2, the front manual
feed, or the auto-duplex unit can cause jams and might damage the
printer and auto-duplex unit.
ENWW
Standard media sizes
Media
Tray 1
Tray 2
Front Rear
Automanual manual duplex
feed
feed
unit
Standard paper sizes
!
U.S. Letter
(216 by 279 mm; 8.5 by 11 in)
!
U.S. Legal
(216 by 356 mm; 8.5 by 14 in)
!
U.S. Executive
(184 by 267 mm; 7.25 by 10.5 in)
!
A4
(210 by 297 mm; 8.3 by 11.7 in)
!
JIS B4
(257 by 364 mm; 10.12 by 14.33 in)
!
JIS B5
(182 by 257 mm; 7.17 by 10.12 in)
Smaller paper sizes
Statement
(140 by 216 mm; 5.5 by 8.5 in)
!
A5
(148 x 210 mm; 5.8 by 8.3 in)
!
Larger paper sizes
11 x 17 (279 by 432 mm)
!
A3
(297 by 420 mm; 11.7 by 16.5 in)
!
Super B (13 x 19 inches) (330 by
483 mm)
!
Envelopes
Envelope #10
(105 by 241 mm; 4.12 by 9.5 in)
!
Envelope DL
(110 by 220 mm; 4.33 by 8.66 in)
!
Envelope C4
(229 by 324 mm; 9.02 by 12.76 in)
!
Envelope C5
(162 by 229 mm; 6.38 by 9.02 in)
!
Envelope C6
(114 by 162 mm; 4.49 by 6.38 in)
!
Envelope Monarch
(98 by 191 mm; 3.88 by 7.5 in)
!
Envelope A2
(111 by 146 mm; 4.38 by 5.75 in)
!
ENWW
7-3
Media
Tray 1
Tray 2
Front Rear
Automanual manual duplex
feed
feed
unit
Cards
!
Index cards
!
102 by 152 mm; 4 by 6 in
!
127 by 203 mm; 5 by 8 in
!
A6 card
(105 by 148 mm; 4.13 by 5.83 in)
Media handling
Tray or
bin
Size or type of Weight
paper
Tray 1
Paper
Dimensions
Capacity
60 to 135 g/m2
102 by 152 mm
(16 to 36 lb Bond) (4 by 6 in) to 330
by 483 mm (13
by 19 in)
Not applicable
(N.A.)
Up to 150 sheets (15-mm
or 0.58-in stack) of plain
paper and HP media
Envelopes
75 to 90 g/m2
(20 to 24 lb Bond
envelope)
Up to 15 envelopes (15mm or 0.6-in stack)
Cards
110 to 199 g/m2
(61 to 110 lb
Index)
Up to 60 cards (15-mm or
0.6-in stack)
Transparencies
Up to 80 sheets
Tray 2
183 by 191 mm Up to 250 (25-mm or
Paper (including 60 to 135 g/m2
larger-size media) (16 to 36 lb Bond) (7.2 by 7.5 in) to 0.98-in stack) of plain
330 by 483 mm paper and HP media
(13 by 19 in)
Front
manual
feed
Paper
Rear
manual
feed
Transparencies
Paper
Transparencies
Envelopes
Cards
7-4
60 to 135 g/m2
102 by 221 mm
(16 to 36 lb Bond) (4 by 8.7 in) to
330 by 483 mm
N.A.
(13 by 19 in)
Up to 10 sheets
Up to 3 sheets
102 by 152 mm Single sheet
60 to 270 g/m2
(16 to 72 lb Bond) (4 by 6 in) to 330
by 483 mm (13
N.A.
by 19 in)
75 to 90 g/m2
(20 to 24 lb Bond
envelope)
110 to 199 g/m2
(61 to 110 lb
Index)
ENWW
Tray or
bin
Size or type of Weight
paper
Dimensions
HP autoduplex
unit
Paper
!
U.S. Letter
!
U.S. Legal
!
U.S.
Executive
!
11 x 17
!
A4
!
JIS B5
!
A3
!
Super B
(13 x 19
inches)
183 by 257 mm
60 to 135 g/m2
(16 to 36 lb Bond) (7.2 by 10.1 in)
to 330 by
483 mm (13 by
19 in)
N.A.
Output
tray
All supported
media
N.A.
Up to 100 sheets plain
paper (text printing)
N.A.
Capacity
Selecting and loading print media
Tray 1 is designed to print on all media types and sizes that can be
used with the printer. Tray 2 is designed to hold larger-size media.
CAUTION
Loading certain types of special media (such as envelopes or cards) in
tray 2 can cause jams and might damage the printer.
For a list of media you can use with these trays, see “Media and paperhandling specifications.”
ENWW
7-5
Tips for loading paper
!
The default tray size is 215.9 by 355.6 mm (8.5 by 14 inches).
Extend the paper trays to print on larger media, including 11 x 17,
Super B (13 x 19 inches), A3, and B5 media sizes.
!
Insert media vertically (portrait orientation). If you want to print
horizontally (landscape orientation), make the selection through
your software.
!
When using the front manual feed, always load paper print-side
down with the right edge of the paper aligned against the right edge
of the tray. When using the rear manual feed, load paper print-side
up with the left edge of the paper against the left edge of the
manual feed.
!
To prevent jams, load only one type of media at a time into a paper
tray. Also, when adding media, always remove the existing media
and realign it with the new media before loading. For more
information about avoiding media jams, see “Tips for avoiding
jams.”
!
Always use media that conforms to the printer specifications. For
more information about types of media that can be used with the
printer, see “Media and paper-handling specifications.”
!
Do not use paper that is heavily textured or does not accept ink
well, which can cause poorly filled graphics or text.
!
The document margins must match (or exceed) these minimum
margin settings in portrait orientation:
Media size
7-6
Left and right Top
Bottom
U.S. Letter, U.S. Legal, 6 mm (0.25 in)
U.S. Executive media
3 mm (0.12 in)
13 mm (0.5 in)
11 x 17, statement, A3, 5 mm (0.2 in)
Super B (13 x 19
inches), JIS B4, custom
sizes
3 mm (0.12 in)
13 mm (0.5 in)
A4
4 mm (0.134 in) 3 mm (0.12 in)
13 mm (0.5 in)
A5, JIS B5, cards,
envelopes
3.3 mm (0.13 in) 3 mm (0.12 in)
13 mm (0.5 in)
ENWW
Configuring paper trays
When you print a document, you can allow the printer to select the tray
for the print job, or you can select a specific tray in the printer driver for
the print job. These settings are available in the Source drop-down
menu (Windows) and the All pages from pop-up menu (Mac OS) in the
printer driver.
If you do not select a tray in the printer driver, the printer automatically
selects a tray from which to draw paper based on the paper sizes and
paper types configured in the LCD control panel. If both the paper type
and paper size settings have not been configured completely, the
printer by default draws A4/letter-size or smaller media from tray 1 and
larger-size media from tray 2.
For information about configuring paper sizes and paper types for trays,
see “Load paper and configure media types and sizes.”
Using the paper trays to meet your printing needs
The following table lists possible ways you can use the trays to meet
your printing needs.
Note
When you load a new type or size of media in a tray, be sure to change
the paper type and paper size settings in the printer.
Settings in the printer driver and software application override LCD
control panel settings.
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7-7
If you want...
Complete the following steps:
For more information
To load both trays with the
same paper.
1
Load paper in tray 1 and tray 2.
!
2
Turn on the “Pick From Other Tray
If Empty” setting in the LCD
control panel.
3
Configure the paper size and
paper type settings for both trays
in the LCD control panel. Make
sure these settings are identical.
Tray 1 Tray 2
To load standard-size
paper in tray 1 and largersize paper in tray 2.
1
Load paper in tray 1 and tray 2.
2
Turn off the “Pick From Other Tray
If Empty” setting in the LCD
control panel.
3
Configure the paper size and
paper type settings for both trays
in the LCD control panel.
To load special media
1
(such as transparencies or
letterhead) in tray 1 and
2
plain paper in tray 2.
Load special media in tray 1, and
then load plain paper in tray 2.
3
Configure the paper size and
paper type settings for both trays
in the LCD control panel.
To load plain paper in tray 1 1
and special media (such as
brochure paper or
2
letterhead) in tray 2.
Load plain paper in tray 1, and
then load special media in tray 2.
3
Configure the paper size and
paper type settings for both trays
in the LCD control panel.
!
Loading paper trays
and configuring the
paper size and paper
type for trays: See
“Load paper and
configure media
types and sizes.”
Using the “Pick From
Other Tray If Empty”
setting: See
“Protecting special
media from
accidental use.”
Tray 1 Tray 2
Tray 1 Tray 2
Tray 1 Tray 2
7-8
Turn off the “Pick From Other Tray
If Empty” setting in the LCD
control panel.
Turn off the “Pick From Other Tray
If Empty” setting in the LCD
control panel.
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Protecting special media from accidental use
Use the “Pick From Other Tray If Empty” setting to protect special
media such as letterhead or preprinted paper from accidental use.
!
If the “Pick From Other Tray If Empty” setting is turned off and the
printer runs out of paper while printing a document, the printer does
not use paper from the other tray to complete the print job.
!
The “Pick From Other Tray If Empty” setting is turned off by default.
To protect special media from accidental use
1
Press MENU on the LCD control panel repeatedly until PAPER
HANDLING MENU appears.
2
Press ITEM repeatedly until PICK FROM OTHER TRAY IF EMPTY =
appears.
3
Press VALUE until the setting you want to use (YES or NO) appears.
4
Press SELECT to make your selection.
Changing the transparency sensor setting
The transparency sensor enables the printer to automatically switch to
a transparency printing mode if the current sheet loaded in tray 1 is
detected to be a transparency. By default, this setting is turned on.
To change the transparency sensor setting
1
Press MENU repeatedly until PAPER HANDLING MENU appears.
2
Press ITEM repeatedly until TRANSPARENCY SENSOR = appears.
3
Press VALUE until the tray you want to set as the default appears.
4
Press SELECT to make your selection.
Loading the manual feed units
The front and rear manual feed units can be used to meet different
printing needs:
ENWW
!
Use the front manual feed to print up to 10 sheets of paper or 3
transparencies.
!
Use the rear manual feed for printing single envelopes, cards,
custom-size paper, and heavy paper up to 0.52 mm, or 0.02 inch,
thick. The rear manual feed provides a straight-through paper path
that allows the printer to handle heavy or thick paper.
7-9
To load the front manual feed
1
Slide the paper width guide on the output tray to its outermost
position.
2
Insert the media along the right side of the front manual feed, printside down. Push the media in until it reaches the maximum depth.
3
Slide the paper width guide to fit snugly against the media.
4
In the printer driver, select Manual Feed as the media source, and
then select the type of media.
5
When prompted, press RESUME on the LCD control panel.
To load the rear manual feed
1
If an auto-duplex unit is installed in the printer, remove it and
reinstall the rear manual feed:
a While pushing the auto-duplex unit release buttons, slide the
auto-duplex unit out of the printer.
b Slide the rear manual feed into the back of the printer.
2
Insert a single sheet of media vertically (portrait orientation) along
the left side of the rear manual feed. The media should be print-side
up.
3
Push the media into the printer.
When the printer sensors detect the media, the printer will pull the
media slightly farther into the printer.
7-10
4
In the printer driver, select Manual Feed as the media source, and
then select the type of media.
5
When prompted, press RESUME on the LCD control panel.
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Using the printer driver
Setting the default printer
The default printer is the one that is used if you choose the Print
command without first specifying which printer you want to use with an
application. The default printer should be the printer that you use most
often.
Note
For information about setting the default printer on a Macintosh
computer, see “Changing printer settings and printing documents.”
To set the default printer
1 Click Start, point to Settings, and then click Printers (Windows
95, Windows 98, Windows Millennium Edition, Windows NT 4.0,
and Windows 2000).
-OrClick Start, and then click Printers and Faxes (Windows XP).
2 Right-click the printer icon you want to change, and then select
Set As Default from the pop-up menu.
Changing printer settings
You can change printer settings from the LCD control panel, from the
printer driver, and from an application.
Note
For information about changing printer settings on a Macintosh
computer, see “Changing printer settings and printing documents.”
If you want printing options to be available only in a particular
application, change the settings from this application. After you quit the
application, the printer settings will return to the defaults configured in
the printer driver.
To change printer settings from a software application, from the File
menu, click Print, and then click Setup or Properties.
If you want printing options to be available in all software applications
you use on the computer, change the default settings in the printer
driver.
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7-11
To change settings from the printer driver
1
Click Start, point to Settings, and then click Printers (Windows 95,
Windows 98, Windows Millennium Edition, Windows NT 4.0, and
Windows 2000).
-OrClick Start, and then click Printers and Faxes (Windows XP).
2
Right-click the printer icon, and then choose the option for your
operating system:
• For Windows 95, Windows 98, Windows Millennium Edition, and
Windows XP, click Properties.
• For Windows NT 4.0, click Document Defaults or Properties.
• For Windows 2000, click Printing Preferences or Properties.
3
Change the desired settings, and then click OK.
Printing using the printer drivers
In most situations, print documents using the printer driver. Though
specific options vary depending on the software application you are
using, you can usually gain access to the printer driver by selecting the
Print command in the software application.
For more information about printer driver features, see the printer driver
online help. For more information about printing from a specific software
application, see the documentation for the software application.
Note
7-12
For information about printing from a Macintosh computer, see
“Changing printer settings and printing documents.”
ENWW
To print using the PCL 5C printer driver
1
Click File, and then click Print.
2
Make sure the printer is selected, and then click Properties or
Setup. (The options might be different for your application.)
3
Select the media size on which you want to print from the Size is
drop-down menu,
4
Select the type of media on which you want to print from the
Type is drop-down menu.
5
Select the location of the media on which you want to print in the
Source is drop-down menu.
• If the paper type and paper size on which you want to print has
been configured in the LCD control panel, select Auto Select.
The printer automatically selects the appropriate tray for the
media. For information about configuring the paper type and
paper size settings in the LCD control panel, see “Load paper
and configure media types and sizes.”
• If you want to print an envelope, card, or other special media
using the manual feeds, select Manual Feed, and then follow
the instructions on the LCD control panel. For information about
loading the manual feeds, see “Loading the manual feed units.”
• If you want to print to a specific tray, select Tray 1 or Tray 2.
6
On the Paper tab, click a print mode in the Print Quality section.
7
Change other print settings, if necessary, and then click OK.
8
Click Print.
To print using the Postscript printer driver
1
Click File, and then click Print.
2
Make sure the printer is selected, and then click Properties or
Setup. (The options might be different for your application.)
3
Select the media size on which you want to print:
• Windows 95, Windows 98, and Windows Millennium Edition:
Select the media size in Paper size list.
• Windows NT 4.0: On the Page Setup tab, select the media size
from the Paper Size drop-down menu.
• Windows 2000 and Windows XP: Click Advanced, and then
select the media size from the Size is drop-down menu in the
Paper/Output options.
ENWW
7-13
4
Select the type of media on which you want to print:
• Windows 95, Windows 98, and Windows Millennium Edition:
Click More Options, and then select the media type from the
Paper type drop-down menu.
• Windows NT 4.0: On the Advanced tab, select the media type
from the Media drop-down menu in the Paper/Output options.
• Windows 2000 and Windows XP: On the Paper/Quality tab,
select the media type from the Media drop-down menu.
5
Select the location of the media on which you want to print in the
Paper Source drop-down menu.
This menu is located on the Paper tab (Windows 95, Windows 98,
and Windows Millennium Edition), the Page Setup tab
(Windows NT 4.0), or the Paper/Quality tab (Windows 2000 and
Windows XP).
• If the paper type and paper size on which you want to print has
been configured in the LCD control panel, select AutoSelect
Tray (Windows 95, Windows 98, and Windows Millennium
Edition) or Automatically Select (Windows NT 4.0, Windows
2000, and Windows XP). The printer automatically selects the
appropriate tray for the media. For information about configuring
the paper type and paper size settings in the LCD control panel,
see “Load paper and configure media types and sizes.”
• If you want to print an envelope, card, or other special media
using the manual feeds, select Manual Feed, and then follow
the instructions on the LCD control panel. For information about
loading the manual feeds, see “Loading the manual feed units.”
• If you want to print to a specific tray, select Tray 1 or Tray 2.
6
Select a print mode for the print job:
• Windows 95, Windows 98, and Windows Millennium Edition:
On the Device Options tab, select Print Quality in the Printer
features list, and then select the print mode in the Change
setting for drop-down menu.
• Windows NT 4.0: On the Advanced tab, expand Document
Options, and then expand Printer Features. Select the print
mode in the Print Quality drop-down menu.
• Windows 2000 and Windows XP: On the Paper/Quality tab,
click Advanced. Expand Document Options, expand Printer
Features, and then select the print mode in the Print Quality
drop-down menu.
7-14
7
Change other print settings, if necessary, and then click OK.
8
Click Print.
ENWW
Printing on special media
In addition to printing on plain paper, you can use the printer to print on
special media, including:
Note
!
Envelopes and cards
!
Transparencies
!
Custom-sized
!
Heavy paper (including coated media and photo paper)
For best results, load special media in tray 1, or use the rear manual
feed. After loading the tray, set the media type and size in the LCD control
panel. For more information, see “Load paper and configure media types
and sizes.”
Select the paper type, the print quality, and the paper source in the printer
driver.
For information about supported media types and sizes, see “Selecting
and loading print media.”
Printing on envelopes and cards
Use the rear manual feed when printing a single envelope or card. Use
tray 1 when printing multiple envelopes or cards. With tray 1, you can
load up to 15 envelopes or 60 cards (15 mm, or 0.59 inch, stacked).
Note
ENWW
If your application supports printing of envelopes or cards, follow the
application's instructions to print the envelope or card.
7-15
To print on envelopes and cards using the rear manual
feed
Note
If you want to print using the rear manual feed and an optional autoduplex unit is installed in the printer, remove the duplex unit and reinstall
the rear manual feed.
For more information about configuring settings in the printer driver, see
“Using the printer driver.”
1
In the printer driver, select Manual Feed as the media source, and
then select the envelope or card size.
2
Print the document.
3
When the indicator light on the LCD control panel blinks, insert one
envelope (with the flap facing down) along the left edge of the rear
manual feed. For more information, see “Loading the manual feed
units.”
4
Press RESUME on the LCD control panel.
After each page prints, the printer prompts you to load another
envelope. Load envelopes, as needed, until the printer finishes
printing.
To print on envelopes and cards using tray 1
1
Load the envelopes or cards in tray 1. (If you are loading
envelopes, make sure the flap is facing up.) For more information
about loading media, see “Load paper and configure media types
and sizes.”
2
In the printer driver, select Tray 1 as the media source, and then
select the envelope or card size.
3
Print the document.
Printing on transparencies
When printing on transparencies, use the following guidelines:
7-16
!
Use tray 1 to print on transparencies. The printer automatically
detects that transparencies are loaded and optimizes the printing
process to allow the transparencies to dry completely. (You can
load up to 80 transparencies in tray 1.)
!
By default, the printer automatically detects transparencies loaded
in tray 1. For information about turning on and turning off this
setting, see “Changing the transparency sensor setting.”
ENWW
!
Handle transparencies using the edges. Oils from your fingers that
are deposited on the transparency can cause print quality
problems.
!
Use HP Premium Plus Inkjet Transparency Film, which is
specifically designed to work with your printer, or other
transparencies designed to work with HP Inkjet printers. For
information about ordering transparencies, see “Ordering supplies
and accessories.”
To print on transparencies
Note
For best results, use HP Premium Plus Inkjet Transparency Film.
However, if you are using HP Premium Inkjet Transparency Film instead
and are not attending to the print job, use the Best mode to print. This
mode requires a longer drying time, ensuring that the ink dries completely
before stacking the next page.
For more information about configuring settings in the printer driver, see
“Using the printer driver.”
1
Load the transparencies into tray 1 with the rough side down and
the adhesive strip pointing forward into the tray. For more
information about loading media, see “Load paper and configure
media types and sizes.”
2
In the printer driver, select Tray 1 as the media source, and then
select HP Premium Transparency as the media type.
3
Print the document.
Printing on heavy paper
When printing on heavy paper, such as coated paper and photo paper,
use the following guidelines:
CAUTION
ENWW
!
Use the manual feed units when printing a single sheet of heavy
paper. Use tray 1 or tray 2 when printing multiple sheets of paper.
!
When printing on heavy paper (up to a 0.52 mm, or 0.02 inch,
thickness), use the rear manual feed. It provides a straight-through
paper path that allows the printer to handle heavy or thick paper.
Do not use paper that is heavier than the media specification
recommended for this printer. Doing so can cause misfeeds, jams,
reduced print quality, and excessive mechanical wear. See “Selecting
and loading print media.”
7-17
To print on heavy paper using the front or rear manual
feed
Note
If you want to print using the rear manual feed and an optional autoduplex unit is installed in the printer, remove the duplex unit and reinstall
the rear manual feed.
For more information about configuring settings in the printer driver, see
“Using the printer driver.”
Note
1
In the printer driver, select Manual Feed as the media source,
select the appropriate media type, and then print the document.
2
When the indicator light on the LCD control panel blinks, insert one
sheet of paper into the front or rear manual feed. For more
information, see “Loading the manual feed units.”
3
If you are using the front manual feed, move the paper guide until it
is flush against the paper.
4
Press RESUME on the LCD control panel. If you are printing more
than one page, insert another sheet of paper when prompted by the
printer, and then press RESUME on the LCD control panel.
If you press RESUME when the front manual feed is out of paper and
paper is still loaded in tray 1, the printer will draw paper from tray 1.
If you begin printing from the rear manual feed and you are prompted to
load media, you can switch to the front manual feed by inserting a sheet
of paper into the front manual feed and pressing RESUME.
To print on heavy paper from tray 1 or tray 2
7-18
1
Load the media in tray 1 or tray 2. For more information, see “Load
paper and configure media types and sizes.”
2
In the printer driver, select Tray 1 or Tray 2 as the media source,
and then select the appropriate media type.
3
Print the document.
ENWW
Printing on custom-sized paper
!
Use the front manual feed when printing a single sheet of customsized or heavy paper that is 102 by 221 mm (4 by 8.7 inches) to 330
by 483 mm (13 by 19 inches). Use the rear manual feed or tray 1
when printing on paper that is 102 by 152 mm (4 by 6 inches) to
330 by 483 mm (13 by 19 inches). Use tray 2 when printing on
paper that is 183 by 191 mm (7.2 by 7.5 inches) to 330 by 483 mm
(13 by 19 inches). Use tray 1 or tray 2 when printing multiple sheets
of paper.
!
If your application supports custom-sized paper, set the paper size
in the application before creating and printing the document. If your
application does not support custom-sized paper, set the size in the
printer driver, create the document, and then print it. (You might
need to reformat existing documents to print them correctly on
custom paper sizes.)
To print on custom-sized paper using the front or rear
manual feed
Note
If you want to print using the rear manual feed and an optional autoduplex unit is installed in the printer, remove the duplex unit and reinstall
the rear manual feed.
For more information about configuring settings in the printer driver, see
“Using the printer driver.”
Note
1
In the printer driver, select Manual Feed as the media source,
either select or create a custom size, and then print the document.
2
When the indicator light on the LCD control panel blinks, insert one
sheet of paper into the front or rear manual feed. For more
information, see “Loading the manual feed units.”
3
If you are using the front manual feed, move the paper guide until it
is flush against the paper.
4
Press RESUME on the LCD control panel. If you are printing more
than one page, insert another sheet of paper when prompted by the
printer, and then press RESUME on the LCD control panel.
If you press RESUME when the front manual feed is out of paper and
paper is still loaded in tray 1, the printer will draw paper from tray 1.
If you begin printing from the rear manual feed and you are prompted to
load media, you can switch to the front manual feed by inserting a sheet
of paper into the front manual feed and pressing RESUME.
ENWW
7-19
To print on custom-sized paper from tray 1 or tray 2
1
Load the media in tray 1 or tray 2. (For more information, see “Load
paper and configure media types and sizes.”)
2
In the printer driver, select Tray 1 or Tray 2 as the media source,
and then either select or create a custom size.
3
Print the document.
Printing on both sides of the page
The printer can automatically print on both sides of paper with an
optional auto-duplex unit.
Note
Make sure the auto-duplex unit has been configured in the printer driver
you are using. For more information, see “Enable the HP Auto-Duplex
Unit in the printer driver (optional).”
Guidelines for printing on both sides of a page
When printing on both sides of the page using the optional auto-duplex
unit, use the following guidelines:
7-20
!
The auto-duplex unit supports the following paper sizes:
U.S. Letter, U.S. Legal, U.S. Executive, A4, JIS B4, JIS B5, 11 x 17,
A3, and Super B (13 x 19 inches). It does not support smaller sizes
or custom sizes.
!
The minimum top margin should match or exceed 12 mm
(0.5 inch).
!
Do not print on both sides of transparencies, envelopes, plain
premium inkjet paper, photo paper, brochure paper, or paper lighter
than 60 g/m2 (16 lb Bond) or heavier than 105 g/m2 (28 lb Bond).
Jams might occur with these types of media.
!
To print on both sides of paper, make the selection from the
software or printer driver. (For Windows, see the printer driver
online help. For Macintosh, see the Mac Help on your computer.)
!
If you do not use the printer driver that came with the printer, you
might need to change the Duplex setting from the Configuration
Menu in the LCD control panel to DUPLEX=ON. Also, in the
Configuration Menu, set Binding to long edge or short edge. For
information about using the LCD control panel, see “Using the LCD
control panel.”
ENWW
!
Several kinds of paper require a specific orientation when you print
on both sides of a page, such as letterhead, preprinted paper, and
paper with watermarks and prepunched holes. The auto-duplex unit
prints the second side of paper first. For tray 1 and tray 2, load the
paper with the front side facing down. For the front manual feed,
load the paper with the front side facing up.
!
If you attempt to print on both sides of paper without an auto-duplex
unit installed, the printer prints the document automatically on one
side of the paper.
!
When the auto-duplex unit is installed, the rear manual feed is
unavailable.
Layout options
The four orientation options for printing on both sides of a page are
shown below. These options can be selected from the printer driver or
from the LCD control panel by setting BINDING from the Paper
Handling Menu and ORIENTATION from the Printing Menu. For
information about using the LCD control panel, see “Using the LCD
control panel.”
Note
ENWW
For Macintosh, select portrait or landscape orientation in the Page Setup
dialog box.
7-21
Long-edge portrait
This is the default printer setting, and
the most common layout used, with
every printed image oriented right side
up. Facing pages are read from top to
bottom on the left page, then from top
to bottom on the right page.
Long-edge landscape*
This layout is often used in accounting,
data processing, and spreadsheet
applications. Every other printed image
is oriented upside-down. Facing pages
are read continuously from top to
bottom.
Short-edge portrait*
This layout is often used with
clipboards. Every other printed image
is oriented upside-down. Facing pages
are read continuously from top to
bottom.
Short-edge landscape
Each printed image is oriented right
side up. Facing pages are read from
top to bottom on the left page, then
from top to bottom on the right page.
Note
When using the PCL 5C printer driver on a computer that runs Windows,
select “Flip Pages Up” for the binding options designated with (*) above.
7-22
ENWW
8
Troubleshooting and
maintaining
General troubleshooting tips
If you have problems with the printer or have trouble printing, try the
following troubleshooting tips to help diagnose and solve the problems:
!
Complete the quick checkup steps.
!
Print a Configuration Page and a Diagnostic Page. These pages
can help diagnose printer problems.
!
Check the printer’s embedded Web server (if the printer is
connected to a network). For more information, see “Using the
embedded Web server.”
Quick checkup
The following steps can help you identify and solve printer problems.
Step 1: Check the power
Make sure the power cord is connected firmly to the printer and to a
working outlet and that the printer is turned on.
Step 2: Check the print media
Make sure media is loaded correctly in the tray and that the media is not
jammed in the printer.
For information about loading media, see “Selecting and loading print
media.” For information about clearing and preventing jams, see
“Solving media feed problems.”
ENWW
8-1
Step 3: Check the LCD control panel
The printer displays two general types of error messages:
Error message
type
Example
Solution
Error messages
showing common
printer errors
BAD INK CARTRIDGE See “Common printer
messages.”
OR PRINTHEAD
Messages showing
error codes
EVENT: XXXX
The printer might have a
hardware problem. Turn off the
printer, wait for a few seconds,
and then turn it on again. In
most situations, this action
solves the problem.
If the message persists, your
printer might need service.
Write down the error code and
contact HP.
Step 4: Check the indicator light
If the indicator light on the LCD control panel is flashing and the printer
does not print, lift up the printhead cover and make sure the carriage
lock properly secures the hook on the printhead access latch.
For more information the indicator light, see “Understanding LCD
control panel parts.”
Step 5: Check the ink cartridges and printheads
Make sure all four ink cartridges and printheads are properly installed
and that the protective tape covering the ink nozzles has been
removed. Make sure the ink cartridges are not empty.
For information about maintaining ink cartridges and printheads, see
“Replacing ink cartridges and printheads” and “Maintaining the
printheads.”
Step 6: Check the printer setup
Make sure the printer is selected as the current or default printer. If your
computer is running Windows, make sure that Pause Printing is not
selected.
For more information about checking printer settings, see the
documentation for your computer.
8-2
ENWW
Step 7: Check the print settings
Make sure the print settings (such as paper type, paper size, margins,
and color) in the printer driver are correct. Also, check the settings in
the Page Setup dialog box (typically available by selecting Page Setup
from the File menu in an application).
Step 8: Check the USB or parallel port on your
computer
Make sure your printer is connected directly to the USB or parallel port.
Do not share the port with other devices, such as a Zip drive.
For information about connecting the printer to the USB or parallel port
on your computer, see “Install the printer software and connect the
interface cable.”
Step 9: Check the network setup
Make sure that your printer is properly set up in the network
environment.
Note
If the printer is connected to a network, you can use the embedded Web
server in the printer to check the network setup. For more information
about using the embedded Web server, see “Using the embedded Web
server.”
For more information about setting up and using the printer in a network
environment, see “Installing optional accessories.”
ENWW
8-3
Printing a Configuration Page
1
2
3
Item Description
1
Printer Information: Shows general printer information,
such as firmware version number, model name, and
memory installed.
2
Printheads Information: Shows printhead health
information for each printhead.
3
Ink Cartridges Information: Shows the amount of ink left
in each ink cartridge.
To print a Configuration Page
Note
8-4
1
Press MENU on the LCD control panel until INFORMATION MENU
appears.
2
Press ITEM until PRINT CONFIGURATION appears.
3
Press SELECT to print the configuration page.
If an HP Jetdirect print server is installed, two pages print.
ENWW
Printing a Diagnostic Page
Note
The information on the diagnostic page is useful to the HP Customer
Care Center in helping you to troubleshoot any printer problem.
1
2
3
Item Description
1
Printheads Information: Shows printhead information,
such as the model name, out-of-warranty date, and the
amount of ink consumed for each printhead.
2
Ink Cartridges Information: Shows ink cartridge
information, such as the model name, expiration date,
and the amount of ink consumed for each ink cartridge.
3
Nozzle patterns: Indicate whether the printheads have
faulty nozzles.
To print a Diagnostic Page
ENWW
1
Press MENU on the LCD control panel until INFORMATION MENU
appears.
2
Press ITEM until PRINT DIAGNOSTIC PAGE appears.
3
Press SELECT to print the diagnostic page.
8-5
Solving advanced printer problems
The following information provides solutions to advanced problems you
might encounter with the printer. To use this information, locate the
problem you are encountering, and then follow the instructions for
solving the problem.
Problems with the printer
Note
If the printer is used on a network, see the electronic HP Jetdirect Print
Server Administrator’s Guide on the Starter CD.
The printer is not responding
!
Check the printer LCD control panel for error messages
For a list of messages showing common printer errors, see
“Common printer messages.”
!
Check the printer setup
Check to make sure the ink cartridges, printheads, and print media
are loaded correctly. Also make sure that the printer cable is firmly
connected from the printer to your computer and that the power
cable is connected from your printer to the wall outlet.
Ensure that the correct port (LPTx) is selected and that the printer
is connected directly to your computer. If your printer is connected
to a switch box, complete one of the following, and then try printing
again:
• Make sure that you have selected the correct switch.
• Connect the printer directly to the computer without the switch
box.
!
Check that only one cable is connected
Do not connect more than one interface cable (network cable,
parallel cable, or USB cable) to the printer at the same time. If two
or more cables are connected, turn off the printer and disconnect
the cable you are not using.
8-6
ENWW
!
Check the power
If the printer is turned on:
Check to make sure your printer is selected as the current or
default printer. For information about setting the default printer in
Windows, see “Setting the default printer.” For information about
setting the default printer in the Mac OS, see “Changing printer
settings and printing documents.”
If the printer is not turned on:
Press and hold the POWER button on the printer for a few seconds.
After a brief printer startup, you should see a steady green light
above the button.
Note
If you tried to print when the printer was turned off, an alert message
should have appeared on your computer. If the printer was off and you
did not see a message when you tried to print, the printer setup might
be incorrect. Uninstall the printer software by running the uninstaller
program in the printer’s program group or the Add/Remove Programs
utility (Windows) or by selecting the uninstall option in the Installer
(Mac OS). Then reinstall the software that came with your printer.
The printer light blinks amber
An event that requires user intervention or an error has occurred. For
example, a printer cover might not be closed properly, or the carriage
might be jammed.
!
Check the LCD control panel
If the message shows a common printer error, see “Common
printer messages.” Follow the recommended actions to resolve the
error.
!
Restart the printer
The printer might have a hardware problem. Turn off the printer,
wait for a few seconds, and then turn it on again. In most situations,
this action solves the problem. If the message persists, your printer
might need service. Write down the error code and contact HP.
The printer light turns off while the printer is turned on
A nonrecoverable error has occurred, such as a hardware
problem.
Turn off the printer, wait for a few seconds, and then turn it on again.
In most situations, this action solves the problem. If the message
persists, your printer might need service. Write down the error code
and contact HP.
ENWW
8-7
The printer shuts down unexpectedly
!
Check the power
Make sure the power cord is connected firmly to the printer and to
a working outlet, and that the printer is turned on. The indicator light
on the LCD control panel should be green. Try turning the printer
off, and then on again.
Nothing is printed
!
Be patient
Complex documents that contain many fonts, graphics, and color
photos take longer to begin printing. The indicator light on the LCD
control panel blinks green when the printer is processing
information.
!
Check the power
Make sure the power cord is connected firmly to the printer and to a
working outlet, and that the printer is turned on. The indicator light
on the LCD control panel should be green. Try turning the printer off
and then on again.
!
Check the print media
Make sure media is loaded correctly in the paper tray and that the
print media is not jammed in the printer. For more information about
loading media, see “Selecting and loading print media.”
!
Check the ink cartridges and printheads
Make sure the ink cartridges and printheads are properly installed.
Properly close the printhead access latch and printhead cover.
Make sure the protective tapes have been removed from the
printheads.
!
Try printing a “sample page”
1 Press MENU on the LCD control panel until INFORMATION MENU
appears.
2 Press ITEM until PRINT DEMO appears.
3 Press SELECT to print the demo page.
8-8
ENWW
!
Check the printer setup
Make sure the printer is selected as the current or default printer.
For information about setting the default printer in Windows, see
“Setting the default printer.” For information about setting the
default printer in the Mac OS, see “Changing printer settings and
printing documents.”
Also, if your computer is running Windows, make sure that Pause
Printing is not selected.
1 Click Start, point to Settings, and then click Printers (Windows
95, Windows 98, Windows Millennium Edition, Windows NT 4.0,
and Windows 2000).
-OrClick Start, and then click Printers and Faxes (Windows XP).
2 Right-click the printer icon you want to change, and then make
sure that Pause Printing is not selected.
!
Check the network setup
Make sure that your printer is properly set up in the network
environment. For information about setting up and using the printer
on a network, see “Installing optional accessories.” Also, see the
electronic HP Jetdirect Print Server Administrator’s Guide on the
Starter CD.
Printer takes a long time to print a job
!
Check your system configuration
Make sure your computer meets the designated system
requirements. Although the printer is designed to function with a
computer that meets the minimum system requirements, printer
performance is optimized with a computer that meets the
recommended system requirements.
For information about system requirements, see “Printer
specifications.”
!
Make sure the computer has sufficient hard-disk space
If you are printing graphics-intensive files, make sure you have
enough hard-disk space.
ENWW
8-9
!
Make sure the port setting configuration in the computer is set
to ECP (Windows 95 and Windows 98 only)
See the computer’s manual for information on how to change your
port setting, or contact your computer manufacturer.
!
Make sure the computer has enough resources available
(Windows only)
If less than 80 percent of the computer resources are available,
printing could be significantly slower.
To make more computer resources available, close all unused
applications and resend your print job. If necessary, restart your
system, and then resend your print job.
Printing problems
A blank page is printed
!
Check the LCD control panel for error messages
For a list of recoverable errors, see “Common printer messages.”
!
Check the printheads for tape
Make sure you have removed the printhead protective tapes that
cover the ink nozzles.
!
Check the ink cartridges
If you are printing black text and a blank page prints, your black ink
cartridge might be empty.
!
Check the printer setup
Make sure your printer is selected as the current or default printer.
For information about setting the default printer in Windows, see
“Setting the default printer.” For information about setting the
default printer in the Mac OS, see “Changing printer settings and
printing documents.”
!
Check the parallel port on your computer (Windows only)
If you are using a parallel interface connection, make sure the
printer is connected directly to the parallel port. Do not share the
port with other devices, such as a Zip drive.
8-10
ENWW
Placement of the text or graphics is wrong
!
Make sure the media size or orientation settings are correct
Make sure the media size and page orientation selected in the
software application match the settings in the printer driver.
!
Make sure the media is loaded correctly
If everything on the page is slanted or skewed, check the following:
• Make sure the paper width and length guides fit snugly against
the left and bottom edges of the paper stack.
• For tray 1, make sure that no more than 150 sheets of paper or
80 transparencies (up to a 15 mm- or 0.58 inch-thick, stacked)
are loaded in the tray. For tray 2, make sure that no more than
250 sheets of paper (up to a 25 mm- or 0.98 inch-thick, stacked)
are loaded in the tray.
For more information about loading paper, see “Selecting and
loading print media.”
!
Make sure the margin settings are correct
If the text or graphics are cut off at the edges of the page, make
sure the margin settings for the document do not exceed the
printable area of your printer. For more information about printer
margins, see the table of minimum margins in “Tips for loading
paper.”
!
If the document is formatted for an HP LaserJet printer, set the
printable area correctly (Windows only)
When printing documents formatted for an HP LaserJet printer,
pages in your document might be cropped or truncated, or the
content of one page might overflow to the next. Set the Emulate
LaserJet Margins option in the printer driver.
ENWW
8-11
Text or graphics are cut off at the edges of a page
!
Make sure the orientation settings are correct
The page orientation selected might not be correct for the
document you are printing. See “Changing printer settings”for
instructions about changing print settings.
!
Make sure the margin settings are correct
If the text or graphics are cut off at the edges of the page, make
sure the margin settings for the document do not exceed the
printable area of your printer. For more information about printer
margins, see the table of minimum margins in “Tips for loading
paper.”
!
Make sure the content fits on the page
Content that is cut off might be outside the printable area. Or, the
size of the document you are printing is larger than the paper size in
the main tray.
Check if the layout of the document you are trying to print will fit on
a paper size supported by the printer, and then load the correct
paper size. Make sure to select the correct page orientation.
Alternatively, if your computer is running Windows, select Emulate
LaserJet Margins in the printer driver to scale the document to fit
the paper size currently selected. Sometimes software applications
also allow you to select this print mode.
!
Make sure the paper is loaded correctly
Make sure the paper width and length guides fit snugly against the
left and bottom edges of the paper stack. Also, make sure that the
correct paper orientation is selected.
See “Selecting and loading print media” for instructions about
loading paper.
See “Changing printer settings” for instructions about changing
print settings.
!
The software application cannot interpret print settings
properly
Check the Release Notes for known software conflicts. Otherwise,
check your software application manual, or call the software
manufacturer for more specific help for this problem.
8-12
ENWW
The wrong fonts are printed
!
Make sure that fonts are used correctly in the document
Make sure you correctly apply the font you want to use. For
example, in a graphics application, place the words in the desired
size; do not enlarge by dragging and sizing.
!
Make sure the font is available in your computer
The fonts used in the document might not match the fonts currently
available in your computer or the type of font used is not designed
to be printed. (A font is a collection of typefaces or styles used to
give your text a particular look.) Make sure the font is available in
your software application's font selection box, and make sure it is a
TrueType™ font.
TrueType is a technology that can create fonts of any sizes from a
basic font outline. TrueType fonts are scalable. They can be scaled
at any time for use on the computer screen or the printer. This is the
standard font-scaling technology in Windows.
!
The wrong printer driver is selected
Check to make sure your printer is selected as the current or
default printer. For information about setting the default printer in
Windows, see “Setting the default printer.” For information about
setting the default printer in the Mac OS, see “Changing printer
settings and printing documents.”
!
The software application is conflicting with the printer
The problem is likely a conflict related to the software application
you are using. Contact the manufacturer of your software for help.
See the release notes for a list of known conflicts with popular
software applications.
!
ISE fonts are enabled in the LCD control panel
If ISE fonts are not required to print your documents, disable these
fonts by setting ISE FONTS to NO on the Printing Menu in the LCD
control panel. For more information about changing LCD control
panel menu settings, see “Changing LCD control panel menu
settings.”
ENWW
8-13
Text is jagged at the edges
!
Make sure the correct type of font has been chosen
Some software applications offer custom fonts that have jagged
edges when enlarged or printed. By using TrueType fonts, you can
ensure that the printer is able to print smooth fonts. When selecting
a font, look for the TrueType icon.
!
A bitmap image of text is being printed
A bitmap image of text might have jagged edges when skewed,
enlarged, or printed. By using TrueType fonts, you can ensure that
the printer is able to print smooth-looking fonts. When selecting a
font, look for the TrueType icon.
!
An incorrect paper type is being used
Your printer is designed to work well with most office paper types or
quality 25 percent cotton bond paper. Because it uses ink to
produce an image, paper that accepts ink well produces the best
results. Paper that is heavily textured or does not accept ink well
can cause graphics and text to print poorly.
It is best to test a variety of paper types before buying large
quantities. Find a paper type that works well and is easy to
purchase. HP Inkjet media are designed for the best quality results.
To determine if the paper type is the cause of the problem, try
printing the same document on a type of paper that has previously
worked well with your printer.
!
The software application is conflicting with the printer
The problem is likely a conflict related to the software package you
are using. Contact the manufacturer of your software for help.
See the release notes for a list of known conflicts with popular
software applications.
8-14
ENWW
The printout is incorrect or part of it is missing
!
The margin settings might be wrong
Make sure the margin settings for the document do not exceed the
printable area of your printer. For more information about printer
margins, see “Load paper and configure media types and sizes.”
!
Color print settings might be wrong
The grayscale printing option is probably selected in the printer
driver.
Windows
• PCL 5C: Make sure the Print In Grayscale check box is cleared
on the Color tab.
• Postscript: Make sure that Print Color as Gray is turned off in
the Device Options tab (Windows 95, Windows 98, and
Windows Millennium Edition); Monochrome is not selected on
the Page Setup tab (Windows NT 4.0); or Black & White is not
selected on the Paper/Quality tab (Windows 2000 and
Windows XP).
Mac OS
• Mac OS 8.6 to Mac OS 9.1: Select Color Matching from the
main pop-up menu in the Print dialog box. Make sure the Black
and White or Grayscale option are not selected in the Print
Color pop-up menu.
• Mac OS X: Select HP Image Quality from the main pop-up
menu in the Print dialog box and make sure the Print Color as
Gray option is not selected.
Note
For information about configuring printer settings in Windows, see “Using
the printer driver.” For information about setting the default printer in the
Mac OS, see “Changing printer settings and printing documents.”
!
The wrong printer driver is selected
Check to make sure your printer is selected as the current or
default printer. For information about setting the default printer in
Windows, see “Setting the default printer.” For information about
setting the default printer in the Mac OS, see “Changing printer
settings and printing documents.”
ENWW
8-15
!
The Symmetrical Margins option makes the left and right
margins equal and top and bottom margins equal
(Windows only)
If the page appears incorrect, make sure this setting is not selected
in the printer driver.
Meaningless characters printed
!
A cable connection is poor
A common cause for nonsense characters is a poor cable
connection between the printer and computer.
Make sure the cable connection at both ends is good and that the
cable is securely fastened.
!
The system needs to be restarted
Turn off the printer and computer for a few seconds, turn them both
back on, and then try printing again.
!
The wrong printer driver is selected
Check to make sure your printer is selected as the current or
default printer. For information about setting the default printer in
Windows, see “Setting the default printer.” For information about
setting the default printer in the Mac OS, see “Changing printer
settings and printing documents.”
!
The document file is damaged
Occasionally, a document file can become damaged. If you can
print other documents from the same software package, try to print
using a backup copy of your document, if available.
Printout is slanted or skewed
If paper is twisting as it feeds or margins appear crooked, the paper
guides might not be pressed snugly but gently against the paper. Both
the length and width paper guides must be gently pressed against the
paper.
8-16
ENWW
Ink is smearing
!
The printout did not have time to dry
When printing documents that use a lot of ink, you must allow the
document more time to dry before handling it. This is especially true
for some transparencies.
For best results, use HP Premium Plus Inkjet Transparency Film.
However, if you are using HP Premium Inkjet Transparency Film
instead and are not attending to the print job, use the Best mode to
print. This mode requires a longer drying time, ensuring that the ink
dries completely before stacking the next page.
!
The paper type is causing the smearing
Some types of paper do not accept ink well, which causes the ink to
dry more slowly and results in smearing.
See “Media and paper-handling specifications” for more information
about paper.
!
The paper has been exposed to a humid environment
If paper has been exposed to a humid environment, it might be
difficult to achieve the correct drying time, especially when printing
with heavy color saturation. Print on a fresh ream of paper that has
been stored in a cool, dry place.
!
Too much ink on the page is causing wrinkling
Color documents with rich, blended colors can use excess ink,
which wrinkles the page during printing and causes smearing. Try
using the Normal or Fast print quality setting to reduce ink, or use
HP media designed for printing vivid color documents.
Ink is not filling the text or graphics completely
!
The ink cartridges have poor contact
Try removing and then reinstalling the ink cartridges, making sure
that they snap firmly into place.
!
The ink cartridge is out of ink
Your ink cartridge might be out of ink. Replace the empty ink
cartridge. See “Replacing ink cartridges and printheads.”
ENWW
8-17
!
An incorrect paper type is being used
Some paper types are not suitable for use with your printer. See
“Media and paper-handling specifications.”
!
The wrong print quality mode is being used
Try to print using Best print quality mode. If this does not help, see
“Telephone support” for information about contacting HP.
Color problems
Printouts are faded or dull-colored
!
Fast print quality is selected
The Fast mode allows you to print at a faster rate. As such, this
option is good for printing drafts. To achieve better colored printout,
select Normal or Best print quality in the printer driver.
!
An incorrect paper type print setting is being used
When printing on transparencies or other special paper types,
select the corresponding paper type in HP's Print Settings dialog
box. This dialog box allows you to gain access to printer features
from a software application, such as a word-processing and
graphics application. You use the printer driver to select print
quality, page orientation, paper type, and paper size.
!
An incorrect paper type is being used
Some paper types are not suitable for use with your printer. See
“Media and paper-handling specifications.”
!
An ink cartridge is low on ink
Check that all the lines are connected and printed properly. If the
lines are broken, your ink cartridge is probably out of ink. Replace
the ink cartridge with a new one. However, if you have recently
replaced your cartridge, the cartridge is probably bad. See
“Telephone support” for information about contacting HP.
8-18
ENWW
The wrong colors are printing or colors are printing as
black and white
!
The grayscale printing option is selected in the printer driver
The grayscale printing option is probably selected in the printer
driver.
Windows
• PCL 5C: Make sure the Print In Grayscale check box is cleared
on the Color tab.
• Postscript: Make sure that Print Color as Gray is turned off in
the Device Options tab (Windows 95, Windows 98, and
Windows Millennium Edition); Monochrome is not selected on
the Page Setup tab (Windows NT 4.0); or Black & White is not
selected on the Paper/Quality tab (Windows 2000 and Windows
XP).
Mac OS
• Mac OS 8.6 to Mac OS 9.1: Select Color Matching from the
main pop-up menu in the Print dialog box. Make sure the Black
and White or Grayscale options are not selected in the Print
Color pop-up menu.
• Mac OS X: Select HP Image Quality from the main pop-up
menu in the Print dialog box and make sure the Print Color as
Gray option is not selected.
Note
For information about configuring printer settings in Windows, see “Using
the printer driver.” For information about setting the default printer in the
Mac OS, see “Changing printer settings and printing documents.”
!
The color cartridge is empty
When colors are completely wrong, the printer might have run out
of one or more colors of ink. See “Replacing ink cartridges and
printheads.”
!
The printheads are clogged or need cleaning
Whenever print quality noticeably decreases, it is a good idea to
clean the printheads. For instructions to clean the printheads from
the printer LCD control panel, see “Maintenance Menu.”
Note
ENWW
Printhead condition and paper type are important factors in print quality.
For more information, see “Maintaining the printheads.”
8-19
Bleeding colors are apparent in printout
!
The print setting is using too much ink
Some paper type settings (such as transparency) and print quality
settings (such as Best) require more ink than others. Choose
different print settings in the printer driver. Also, make sure that you
have selected the correct paper type in the printer driver.
!
An incorrect paper type is being used
Some paper types are not suitable for use with your printer. See
“Media and paper-handling specifications.”
!
The ink cartridges have been refilled
HP does not guarantee or support refilled ink cartridges. Refilling
processes and the use of incompatible inks might disrupt the
intricate printing system, potentially resulting in reduced print
quality and even printer damage.
See “Supplies” for the reorder number of original HP ink cartridges.
Colors do not line up properly with each other
!
The printheads need to be aligned
The printheads on your printer are automatically aligned when a
printhead is replaced. However, you might notice print quality
improvement by performing the alignment procedure.
For instructions about aligning the printheads from the printer LCD
control panel, see “Maintenance Menu.”
!
Graphics in the document are not placed properly
Use the zoom or print preview feature of your software application
to check for gaps in the placement of graphics on the page.
8-20
ENWW
Paper-handling problems
Paper feed problems
!
Print media is jammed in the printer
Check that there is no jam.
See “Media jams” for instructions about clearing a jam.
!
Paper is not loaded correctly
Make sure the paper width and length guides fit snugly against the
left and bottom edges of the paper stack. Also, make sure that the
correct paper orientation is selected.
See “Selecting and loading print media” for instructions about
loading paper.
See “Changing printer settings” for instructions about changing
print settings.
!
An incorrect paper type is being used
Some paper types are not suitable for use with your printer. See
“Media and paper-handling specifications.”
!
Two or more paper types are loaded
Make sure you only load one type of paper at a time.
Paper tray cannot be inserted
!
Something in the printer is blocking the tray
Check the slot where the paper tray fits to ensure that nothing is
broken or jammed that would prevent the tray from being inserted.
!
A tray was removed after a power failure or after a jam
With the tray out, turn the printer off and then on again. Reinsert the
tray.
!
A tray is not aligned with the printer
Make sure the tray is aligned with printer’s opening.
ENWW
8-21
Paper is not picked up from a tray
!
The tray size or type settings configured in the LCD control
panel do not match the size or type selected in the printer
driver
Make sure the correct media is loaded in the tray and that the
media size and type are set correctly in the LCD control panel. For
more information about setting media sizes and types, see “Load
paper and configure media types and sizes.”
!
The paper width guide is pressed too tightly against the paper
stack
Check that the paper width guide is snug, but not tight, against the
paper stack.
!
Photo paper is curled
If you are using photo paper, make sure it is not curled. Uncurl the
paper by gently bending it in the opposite direction of the curl.
!
The “Pick From Other Tray If Empty” setting is turned off
If you want the printer to draw paper from the other tray if it runs out
of paper, make sure the “Pick From Other Tray If Empty” setting is
turned on and that the media type and size settings in the LCD
control panel are the same for both trays. If this setting is turned off,
the printer does not use paper from the other tray to complete the
print job.
Paper is not picked up from the manual feed units
!
The paper width guide in the front manual feed is pressed too
tightly against the paper stack
Check that the paper width guide is snug, but not tight, against the
paper stack.
!
Too much media is loaded in the manual feed units
The front manual feed is designed to hold up to 10 sheets of paper.
The rear manual feed is designed to hold a single sheet of media.
!
Paper is wrinkled or bent
Make sure the paper is not wrinkled or bent. Remove media from
the manual feed units after use. Leaving media in the manual feed
units overnight can cause the media to bend.
!
Paper in tray 1 is interfering with the front manual feed,
causing more than one page to be fed
Remove the media in tray 1.
8-22
ENWW
Paper output problem
!
The output tray length guide is not extended, causing pages to
fall off the printer
Make sure the output tray length guide is extended.
!
More than 150 sheets are on the output tray
Remove the paper on the output tray.
Solving media feed problems
Incorrect media type or size
If the media loaded in a tray is not the same as the media selected in
the printer driver or configured in the LCD control panel, the LCD
control panel displays this message:
NOT FOUND [TRAY] [MEDIASIZE] [MEDIATYPE].
PRESS RESUME TO CONTINUE
To resolve a media mismatch, load the correct media in the designated
paper tray and press RESUME to print the entire print job, or press
CANCEL to delete the print job from the print queue.
If you do not press RESUME or CANCEL and the printer has selected the
paper tray automatically, the printer attempts to draw media from the
other paper tray (if the “Pick From Other Tray If Empty” setting is turned
on and both trays have the same type and size settings in the LCD
control panel).
!
If the other paper tray is loaded with the correct-size media or
media that is larger than the print job, the print job prints correctly.
!
If the paper tray is loaded with media that is too small, the printer
displays the following message on the LCD control panel:
NOT FOUND [TRAY] [MEDIASIZE] [MEDIATYPE].
PRESS RESUME TO CROP AND CONTINUE
If you press RESUME, the printer crops the print job to fit it on the
available media.
To avoid media mismatches, find out which tray contains the media on
which you want to print, and then select that tray in the printer driver.
ENWW
8-23
Media jams
If media is jammed in the printer, follow these instructions to clear the
jam.
Note
After the jam is cleared, the printer deletes the print job that jammed and
continues with the next print job in the print queue. You will need to
resend the page or pages that were jammed in the printer.
Tips for avoiding jams
!
Make sure nothing is blocking the paper path.
!
Do not overload the paper trays. Tray 1 holds up to 150 pages of
print media, and tray 2 holds up to 250 sheets of print media. These
stacks of media should measure no more than 15 mm (0.58 inch) in
thickness for tray 1 and no more than 25 mm (0.98 inch) in
thickness for tray 2.
!
Load media properly. For more information, see “Selecting and
loading print media.”
!
Do not use media that is damaged, curled, or wrinkled. Do not use
paper with cutouts or perforations or paper that is heavily textured
or embossed.
!
Avoid paper that is too thin, has a slick texture, or “stretches” easily.
Such paper does not feed properly through the printer's paper path.
!
Always use media that conforms with that listed in “Media and
paper-handling specifications.”
To clear jams
CAUTION
8-24
1
Remove all media from the output tray.
2
Open the top cover to locate the jam. When you lift the top cover,
the carriage should return to its position on the right side of the
printer.
3
If the carriage does not return to the right side of the printer, turn the
printer off before you remove the jammed media.
Do not stick your hands in the printer when the printer is on and the
carriage is stuck.
ENWW
4
Free any wrinkled media and pull the sheet towards you through
the top of the printer.
5
If the jammed media is not in the interior of the printer, check for
a jam in tray 1. If you cannot locate the jam in tray 1, proceed to
step 6.
a Pull out tray 1.
b Remove any jammed media from tray 1.
c Slide tray 1 back into the printer.
6
Pull out tray 2.
a Remove any jammed media from tray 2.
b If you cannot locate the jammed media by removing tray 2 from
the printer, turn off the printer and remove the power cord.
c Lift the printer off the tray 2 base.
d Remove the jammed media from the bottom of the printer.
e Reposition the printer on top of the tray 2 base.
f
7
Slide tray 2 into the printer.
If you cannot locate the jammed media in tray 1 or tray 2, and you
have the rear manual feed installed, remove the rear manual feed
and check for jammed media. If you do not have the rear manual
feed installed, proceed to step 8.
a To remove the rear manual feed, slide it out of the printer while
pushing the rear manual feed release buttons.
b Grasp any jammed media with both hands and pull it towards
you.
c Reinsert the rear manual feed in the printer.
ENWW
8-25
8
If you cannot locate the jammed media in tray 1 or tray 2, and you
have the auto-duplex unit installed, remove the rear cover from the
auto-duplex unit. To remove the rear cover, push the handles on
the rear cover toward each other, and then pull the rear cover off.
a Grasp any jammed media with both hands and pull it towards
you.
b Reposition the rear cover on the auto-duplex unit.
9
After you clear the jam, close all covers and press RESUME.
After the jam is cleared, the printer deletes the print job that jammed
and continues with the next print job in the print queue. You will need to
resend the page or pages that were jammed in the printer.
8-26
ENWW
Replacing ink cartridges and printheads
Replace the ink cartridges and printheads when the following
messages appear on the LCD control panel:
[COLOR] INK CARTRIDGE EMPTY
REPLACE [COLOR] INK CARTRIDGE
REPLACE [COLOR] PRINTHEAD
For installation information, see the instructions included with the ink
cartridges or printheads.
Maintaining the printheads
Printhead information
The printheads for your printer have microscopic nozzles that can clog
when exposed to the air for more than a few minutes. The printer is
designed to prevent nozzles from drying out when the printer is idle and
when it is turned off using the POWER button on the printer.
A printhead that is not used for long periods of time can also clog,
resulting in a noticeable decrease in print quality. To unclog the
nozzles, clean the printheads.
Cleaning the printheads
Clean the printheads when lines or dots are missing from printed text or
graphics. These defects occur when ink nozzles in the printheads are
exposed to air for prolonged periods of time.
Note
ENWW
Cleaning the printheads unnecessarily wastes ink and shortens the life
of the printheads.
8-27
To clean the printheads
1
Press MENU on the LCD control panel until MAINTENANCE MENU
appears.
2
Press ITEM until CLEAN PRINTHEADS appears.
3
Press SELECT.
Press YES or NO when prompted. There are three levels of cleaning.
Note
Because the third cleaning level uses a large amount of ink, do not use
this cleaning level often.
Aligning the printheads
The printheads are automatically aligned upon installation. If your
printouts look like the printheads are misaligned, you can align them
through the LCD control panel.
To align the printheads
8-28
1
Press MENU on the LCD control panel until MAINTENANCE MENU
appears.
2
Press ITEM until ALIGN PRINTHEADS appears.
3
Press SELECT.
The printer prints a page with alignment patterns.
ENWW
9
Ordering supplies and
accessories
You can order HP supplies and accessories from HP’s website at
http://www.hpshopping.com.
Available accessories
Auto-duplex unit
HP Auto-Duplex Unit
C8219A
Memory modules
HP 64 MB SDRAM PC-100 Module
C2387A
HP 128 MB SDRAM PC-100 Module
C2388A
Parallel cables
HP IEEE-1284 A-B Parallel Cable (2 m; 6.6 ft)
C2950A
HP IEEE-1284 A-B Parallel Cable (3 m; 9.8 ft)
C2951A
USB cable
HP USB A-B (2 m; 6.6 ft)
ENWW
C6518A
9-1
Networking accessories
Note
Visit http://www.hp.com/go/networkprinting for the latest information.
HP Jetdirect 615N (EIO) Internal Print Servers
Fast Ethernet, RJ-45 (10/100Base-TX)
J6057A
HP Jetdirect 610N (EIO) Internal Print Servers
Ethernet/Fast Ethernet, 802.3, RJ-45 (10/100Base-T)
J4169A
Token Ring/802.5, DB9, RJ-45
J4167A
HP Jetdirect 600N (EIO) Internal Print Servers
Ethernet/802.3 RJ-45 (10Base-T)
J3110A
Ethernet/802.3 BNC (10Base2), RJ-45 (10Base-T),
Mini-DIN 8 (LocalTalk)
J3111A
HP Jetdirect 500X External Print Servers
Token Ring/802.5, DB9, RJ-45, 3 parallel ports
J3264A
Fast Ethernet/802.3, BNC (10Base2), RJ-45 (10/100Base-TX),
3 parallel ports
J3265A
HP Jetdirect 300X External Print Servers
Fast Ethernet/802.3 RJ-45 (10/100Base-TX), parallel port
J3263A
HP Jetdirect 175X External Print Servers
Ethernet/802.3 RJ-45 (10/100Base-TX), USB port
J6035A
HP Jetdirect 170X External Print Servers
Ethernet/802.3 RJ-45 (10Base-T), parallel port
9-2
J3258B
ENWW
Supplies
Ink cartridges
HP No. 10 Black ink cartridge, 69 ml
C4844A
HP No. 11 Cyan ink cartridge, 28 ml
C4836A
HP No. 11 Magenta ink cartridge, 28 ml
C4837A
HP No. 11 Yellow ink cartridge, 28 ml
C4838A
Printheads
HP No. 11 Black printhead
C4810A
HP No. 11 Cyan printhead
C4811A
HP No. 11 Magenta printhead
C4812A
HP No. 11 Yellow printhead
C4813A
Everyday paper
HP Office Paper
2500 sheets
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
25005
10-ream carton
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C8511
10-ream carton U.S. Letter (216 by 279 mm; 8.5 by 11 in)
(3-hole punched)
C3HP
10-ream carton
U.S. Legal (216 by 356 mm; 8.5 by 14 in)
C8514
5-ream carton
11 x 17 (279.4 by 431.8 mm)
C1117
HP Office Recycled Paper
500 sheets
ENWW
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
E1120
500 sheets
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
(3-hole punched)
E113H
500 sheets
E1420
U.S. Legal (216 by 356 mm; 8.5 by 14 in)
9-3
HP Multipurpose Paper
5-ream carton
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
M115R
250 sheets
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
25011
500 sheets
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
M1120
500 sheets
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
(3-hole punched)
M113H
500 sheets
U.S. Legal (216 by 356 mm; 8.5 by 14 in)
M1420
500 sheets
11 x 17 (279.4 by 431.8 mm)
M1720
HP Printing Paper
500 sheets
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
P1122
250 sheets
11 x 17 (279.4 by 431.8 mm)
P1722
Business communication paper
HP Bright White Inkjet Paper
9-4
500 sheets
Letter (216 by 279 mm; 8.5 by 11 in)
C1824A
200 sheets
11 x 17 (279.4 by 431.8 mm)
C1857A
500 sheets
A4 (210 by 297 mm; 8.3 by 11.7 in)
C1825A
200 sheets
A3 (297 by 420 mm; 11.7 by 16.5 in)
C1858A
ENWW
HP Professional Brochure and Flyer Paper
50 sheets, twosided, glossy
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C6817A
50 sheets, matte U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C6955A
100 sheets, trifold, two-sided,
glossy
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C7020A
50 sheets, twosided, glossy
11 x 17 (279.4 by 431.8 mm)
C6820A
50 sheets, twosided, glossy
A4 (210 by 297 mm; 8.3 by 11.7 in)
C6818A
50 sheets, twosided, glossy
A3 (297 by 420 mm; 11.7 by 16.5 in)
C6821A
HP Premium Inkjet Paper
200 sheets, one- U.S. Letter (216 by 279 mm; 8.5 by 11 in)
sided coated
51634Y
100 sheets, one- 11 x 17 (279.4 by 431.8 mm)
sided coated
C1855A
200 sheets, one- A4 (210 by 297 mm; 8.3 by 11.7 in)
sided coated
51634Z
100 sheets, one- A3 (297 by 420 mm; 11.7 by 16.5 in)
sided coated
C1856A
HP Premium Inkjet Heavyweight Paper
100 sheets, two- A4 (210 by 297 mm; 8.3 by 11.7 in)
sided coated
ENWW
C1853A
9-5
Presentation paper
HP Premium Inkjet Transparency Film
20 sheets
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C3828A
50 sheets
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C3834A
20 sheets
A4 (210 by 297 mm; 8.3 by 11.7 in)
C3832A
50 sheets
A4 (210 by 297 mm; 8.3 by 11.7 in)
C3835A
HP Premium Plus Inkjet Transparency Film
20 sheets
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C7030A
50 sheets
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C7028A
20 sheets
A4 (210 by 297 mm; 8.3 by 11.7 in)
C7031A
50 sheets
A4 (210 by 297 mm; 8.3 by 11.7 in)
C7029A
Photo paper
HP Premium Plus Photo Paper
9-6
20 sheets,
glossy
102 by 153 mm; 4 by 6 in
C6944A
20 sheets,
glossy
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C6831A
20 sheets, matte U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C6950A
20 sheets,
A4 (210 by 297 mm; 8.3 by 11.7 in)
glossy snapshot
C6832A
20 sheets, matte A4 (210 by 297 mm; 8.3 by 11.7 in)
C6951A
ENWW
HP Premium Photo Paper
15 sheets,
glossy
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C6039A
50 sheets,
glossy
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C6979A
20 sheets,
glossy
11 x 17 (279.4 by 431.8 mm)
C6058A
15 sheets,
glossy
A4 (European)
(210 by 297 mm; 8.3 by 11.7 in)
C6040A
15 sheets,
glossy
A4 (Asian)
(210 by 297 mm; 8.3 by 11.7 in)
C6043A
20 sheets,
glossy
A3 (297 by 420 mm; 11.7 by 16.5 in)
C6059A
HP Photo Paper
20 sheets, twosided glossy/
matte
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C1846A
60 sheets, twosided glossy/
matte
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C6982A
20 sheets, twosided glossy/
matte
A4 (210 by 297 mm; 8.3 by 11.7 in)
C1847A
20 sheets,
A4 (210 by 297 mm; 8.3 by 11.7 in)
one-sided glossy
C6765A
HP Colorfast Photo Paper
ENWW
20 sheets,
glossy
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C7013A
20 sheets,
glossy
A4 (210 by 297 mm; 8.3 by 11.7 in)
C7014A
9-7
HP Photo Quality Paper
100 sheets, two- U.S. Letter (216 by 279 mm; 8.5 by 11 in)
sided, matte
C7007A
25 sheets, twosided, semigloss
U.S. Letter (216 by 279 mm; 8.5 by 11 in)
C6983A
25 sheets, twosided, semigloss
A4 (European)
(210 by 297 mm; 8.3 by 11.7 in)
C6984A
25 sheets, twosided, semigloss
A4 (Asian)
(210 by 297 mm; 8.3 by 11.7 in)
C7006A
Design paper
HP Design Heavyweight Paper
100 sheets, one- Super B (13 x 19 inches) (330 by 483 mm)
sided coated
C6790A
HP Design Glossy Paper
50 sheets
9-8
Super B (13 x 19 inches) (330 by 483 mm)
C6791A
ENWW
10
Contacting customer
support and
specifications
Contacting customer support
If your printer is not operating properly and the troubleshooting
suggestions in this guide do not solve your problem, try using one of the
following support services to obtain assistance.
Note
There are no user-serviceable parts inside the printer.
Finding HP help on the Web
HP provides several resources on the Web to provide help with your
printer whenever you want.
Visit http://www.hp.com/go/support to find information for your printer
model. Once you enter the section that covers your printer model, you
will be able to choose information about setting up and using your
printer, downloading printer drivers, solving a problem, ordering, and
the warranty.
ENWW
10-1
Telephone support
During the warranty period, you can obtain assistance from the HP
Customer Care Center. This phone service is available at no charge
during the printer warranty period.
Customer support representatives can answer your questions
regarding the setup, configuration, installation, and operation of your
printer. They can also help troubleshoot and diagnose printer problems
and give instructions for service and repair.
By calling a telephone number listed here, you will be connected to a
response team waiting to help you.
Note
In most situations, you can receive support for a fee through the same
telephone number if you require support after your warranty has expired.
The fee is charged on a per-incident basis.
Before you call
Before calling, print a Configuration Page. This page includes
information that the HP Customer Care Center representative will need
to help diagnose and solve your problem.
Also, fill in the following information to give to the representative.
1
What is the brand and model of your computer?
2
What operating system is the computer running?
3
Which printer driver are you using (PCL 5C or Postscript)?
North America
During warranty
U.S.:
(208) 323 2551
Monday through Friday, 6 am to 6 pm (MST)
Canada:
(905) 206 4663
Monday through Friday, 8 am to 8 pm (EST)
After warranty
U.S.:
(208) 323 2551
Monday through Friday, 6 am to 6 pm (MST)
Canada:
toll free (877) 621 4722 (Visa, MasterCard, or
American Express)
Monday through Friday, 8 am to 8 pm (EST)
10-2
ENWW
Outside North America
Note
In many European countries, HP provides toll-free telephone support
service during the warranty period. However, some of the phone
numbers listed below might not be toll-free. Please refer to the Support
Web Page (http://www.hp.com/cpso-support/guide/psd/cscemea.html)
for any associated fees.
Africa/Middle East 41 22 780 71 11
Argentina
Buenos Aires: 11 4778 8380
Outside Buenos Aires: 0810 555 5520
Australia
During warranty: 3 8877 8000
After warranty: If your product is not under warranty, you can call 613 8877
8000. A per-incident, out-of-warranty support fee of $27.50(inc GST) will be
charged to your credit card. You can also call 1902 910 910 ($27.50 charged
to your phone account) from 9:00 am to 5:00 pm, Monday to Friday. (Charges
and support hours are subject to change without notice.)
ENWW
Austria 0660 6386
Belgium
Dutch: 02 626 88 06
French: 02 626 88 07
Brazil
São Paulo: 11 3747 7799 or
11 4197 4998
Outside São Paulo: 0800 15 7751 or
0800 13 0999
Chile 800 36 0999
China 010 6564 5959 or
800 810 5959
Colombia 9 800 91 9477
Czech Republic 02 471 7327
Denmark 39 29 4099
Finland 0203 4 7 288
France 01 43 62 34 34
Germany 0180 52 58 143
Greece 01 6189890
Hong Kong 300 28555
Hungary 36 1 252 4505
India 9111 682 6035
Indonesia 21 350 3408
Ireland 01 662 5525
Italy 02 264 10350
Japan 0570-000511
Korea
Seoul: 02 3270 0700
Outside Seoul: 080 999 0700
Malaysia 03 295 2566
Mexico
Mexico City: 5258 9922
Outside Mexico City: 01 800 472 6684
New Zealand 09 356 6640
Norway 22 11 6299
Peru 0 800 10111
Philippines 2 867 3551
10-3
Poland 22 865 98 00
Portugal 1 441 7 199
Puerto Rico 1 877 232 0589
Russia 095 923 50 01
Singapore 272 5300
Spain 902 321 123
Sweden 8 619 2170
Switzerland 0 848 80 11 11
Taiwan 2 2717 0055
Thailand 2 6614000
The Netherlands 020 606 8751
Turkey 1 216 579 71 71
United Kingdom 0870 842 2339
Venezuela
Caracas: 207 8488
Outside Caracas: 800 10111
Vietnam 8 823 4530
Calling from elsewhere in the world
Contact your local dealer or nearest HP Sales and Support Office for
technical assistance or hardware repair services.
Printer specifications
For media and paper-handling specifications, see “Media and paperhandling specifications.”
Specification
Value
Available printer models HP Business Inkjet 2600
C8109A
Physical dimensions
Weight
10-4
HP Business Inkjet 2600dn
C8110A
HP Business Inkjet 2600
724 mm (28.5 in) W by 283 mm
(11.1 in) H by 568 mm (22.4 in) D
HP Business Inkjet 2600dn
724 mm (28.5 in) W by 283 mm
(11.1 in) H by 645 mm (25.4 in) D
HP Business Inkjet 2600
18.0 kg (39.7 lb) without printheads
or ink cartridges
HP Business Inkjet 2600dn
19.5 kg (43.0 lb) without printheads
or ink cartridges
ENWW
Specification
Connectivity
Value
HP Business Inkjet 2600
!
!
!
!
HP Business Inkjet 2600dn
!
!
!
!
IEEE 1284-compliant
bidirectional parallel
USB port
1 open EIO slot
HP PCL 5C and Postscript 3
Emulation Personalities Card in
second EIO slot
IEEE 1284-compliant
bidirectional parallel
USB port
HP PCL 5C and Postscript 3
Emulation Personalities Card in
first EIO slot
HP Jetdirect internal print
server for Fast Ethernet 10/
100Base-TX in second EIO slot
Print method
Plain paper drop-on-demand
thermal inkjet printing
Print cartridges
4 print cartridges (1 each for black,
cyan, magenta, and yellow)
Printheads
4 printheads (1 each for black,
cyan, magenta, and yellow)
Printer memory
48 MB of built-in RAM, up to
176 MB with optional 64/128 MB
(SDRAM,100MHz) DIMM
Printer processor
Dual microprocessors:
NEC 64-bit MIPS RISC
(167MHz)
!
Motorola 32-bit ColdFire 4
RISC (160 MHz)
!
Print speed (U.S. Letter and A4)
Fast mode
Black text: 15 pages per minute
(ppm)
!
Mixed text with color graphics:
11 ppm
Normal mode
!
Black text: 8 ppm
!
Mixed text with color graphics:
6 ppm
!
ENWW
10-5
Specification
Resolution
Value
Monochrome
Up to 1200 by 600 dots per inch
(dpi)
Color
HP’s enhanced Color Layering
Technology with Colorsmart III and
PhotoREt III for photo quality (up to
1200 by 600 dpi on photo paper)
Printer languages
Automatic language switching
PCL 5C
!
Postscript 3 emulation
!
HP GL/2 ADI
!
Control panel languages
English, French, Italian, German,
Spanish, Portuguese, Dutch,
Norwegian, Finnish, Swedish,
Danish, Polish, Czech, Russian
Operating system compatibility
!
!
!
10-6
Windows 95, Windows 98,
Windows Me, Windows NT 4.0,
Windows 2000, and
Windows XP
Mac OS 8.6 and later (including
Mac OS X)
AutoCAD releases 13, 14, and
AutoCAD 2000
ENWW
Specification
Network operating
system compatibility
Value
HP Business Inkjet 2600
!
Windows 95, Windows 98,
Windows Me, Windows NT 4.0,
Windows 2000, and
Windows XP
HP Business Inkjet 2600dn
!
Windows 95, Windows 98,
Windows Me, Windows NT 4.0,
Windows 2000, and
Windows XP
Novell NetWare 4.x, 5.x, NDS
and NDPS
HP-UX 10.20, 11.x
Solaris 7, 8
RedHat Linux 6.2
SuSE Linux 6.4
Mac OS 8.6 and later
IBM OS/2 Warp 4.x, AIX 3.2.5
and later*
MPE-iX*
Artisoft LANtastic*
!
!
!
!
!
!
!
!
!
* Contact your network operating
system vendor for software,
documentation and support.
ENWW
10-7
Specification
System requirements
Value
Minimum
Note: Graphic-intensive,
complex, and large files
might require more disk
space.
!
!
!
!
!
!
Recommended
!
!
!
!
!
Font support
!
!
!
Duty cycle
10-8
Windows 95 and
Windows 98:
486DX-100 Mhz, 16 MB RAM,
4 MB free hard-disk space
Windows Me:
Pentium® 166 Mhz, 32MB
RAM, 4MB free hard-disk
space
Windows XP:
Pentium 233MHz, 64MB RAM,
1.5GB free hard-disk space
Windows NT 4.0:
Pentium 100Mhz, 32MB RAM,
8MB free hard-disk space
Windows 2000:
Pentium 166MHz, 64MB RAM,
650MB free hard-disk space
Mac OS 8.6 or later:
16MB RAM
Windows 95, Windows 98,
and Windows Me:
Pentium 266Mhz, 32MB RAM,
4MB free hard-disk space
Windows XP:
Pentium 300MHz, 128MB
RAM, 1.5GB free hard-disk
space
Windows NT 4.0:
Pentium 266Mhz, 64MB RAM,
8MB free hard-disk space
Windows 2000:
Pentium 266Mhz, 64MB RAM,
650MB free hard-disk space
Mac OS 8.6 or later:
32MB RAM
45 TrueType and 35 Postscript
fonts built-in (all Postscript
emulation and PCL 5Caccessible)
Intellifont and TrueType
rasterizer built into PCL 5C
Built-in support for Arabic,
Cyrillic, Greek, and Hebrew
symbol sets
12,000 pages/month
ENWW
Specification
Value
Warranty
1 year limited warranty
Operating environment
Operating temperature
5° to 40°C (41° to 104°F)
Recommended operating
conditions
15° to 35°C (59° to 95°F)
Storage temperature
-40° to 60°C (-40° to 140°F)
Recommended relative
humidity
20 to 80 percent noncondensing
Electrical specifications Power supply
Built-in universal power supply
Power requirements
Input voltage: 100 to 240 ac (+/10%), 50/60 Hz (+/-3 Hz)
Power consumption
!
!
Acoustic emissions
(Noise levels per
ISO 9614-1)
ENWW
Printing (maximum): 65 watts
Powersave mode: 20 watts
Sound pressure (bystander
position)
LpAm 49 dB(A)
Sound power
LwAm 61 dB(A)
10-9
Hewlett-Packard Limited Warranty Statement
HP product
Duration of Limited Warranty
Software
90 days
Accessories
1 year
Ink cartridges
90 days
Printer peripheral hardware (see below for details)
1 year
Extent of Limited Warranty
1
2
3
6
Hewlett-Packard warrants to the end-user
customer that the HP products specified above
will be free from defects in materials and
workmanship for the duration specified above,
which duration begins on the date of purchase 7
by the customer.
For software products, HP’s limited warranty
applies only to a failure to execute programming 8
instructions. HP does not warrant that the
operation of any product will be uninterrupted or
error free.
9
HP’s limited warranty covers only those defects
that arise as a result of normal use of the
product, and does not cover any other problems, 10
including those that arise as a result of:
c
Improper maintenance or modification;
d Software, media, parts, or supplies not
provided or supported by HP;
e
Operation outside the product’s
specifications.
4
For HP printer products, the use of a non-HP ink
cartridge or a refilled ink cartridge does not
affect either the warranty to the customer or any
HP support contract with the customer.
However, if printer failure or damage is
attributable to the use of a non-HP or refilled ink
cartridge, HP will charge its standard time and
materials charges to service the printer for the
particular failure or damage.
5
If HP receives, during the applicable warranty
period, notice of a defect in any product which is
covered by HP’s warranty, HP shall either repair
or replace the product, at HP’s option.
10-10
If HP is unable to repair or replace, as
applicable, a defective product which is covered
by HP’s warranty, HP shall, within a reasonable
time after being notified of the defect, refund the
purchase price for the product.
HP shall have no obligation to repair, replace, or
refund until the customer returns the defective
product to HP.
Any replacement product may be either new or
like new, provided that it has functionality at
least equal to that of the product being replaced.
HP products may contain remanufactured parts,
components, or materials equivalent to new in
performance.
HP’s Limited Warranty Statement is valid in any
country where the covered HP product is
distributed by HP. Contracts for additional
warranty services, such as on-site service, are
available from any authorized HP service facility
in countries where the product is distributed by
HP or by an authorized importer.
Limitations of Warranty
TO THE EXTENT ALLOWED BY LOCAL LAW,
NEITHER HP NOR ITS THIRD PARTY
SUPPLIERS MAKES ANY OTHER
WARRANTY OR CONDITION OF ANY KIND,
WHETHER EXPRESS OR IMPLIED
WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
ENWW
Limitations of Liability
1
To the extent allowed by local law, the remedies
provided in this Warranty Statement are the
customer’s sole and exclusive remedies.
2
TO THE EXTENT ALLOWED BY LOCAL LAW,
EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT
SHALL HP OR ITS THIRD PARTY SUPPLIERS
BE LIABLE FOR DIRECT, INDIRECT,
SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, WHETHER
BASED ON CONTRACT, TORT, OR ANY
OTHER LEGAL THEORY AND WHETHER
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
3
FOR CONSUMER TRANSACTIONS IN
AUSTRALIA AND NEW ZEALAND, THE
TERMS IN THIS WARRANTY STATEMENT,
EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT,
OR MODIFY, AND ARE IN ADDITION TO, THE
MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THE HP
PRODUCTS TO SUCH CUSTOMERS.
Local Law
1
This Warranty Statement gives the customer
specific legal rights. The customer may also
have other rights which vary from state to state
in the United States, from province to province in
Canada, and from country to country elsewhere
in the world.
2
To the extent that this Warranty Statement is
inconsistent with local law, this Warranty
Statement shall be deemed modified to be
consistent with such local law. Under such local
law, certain disclaimers and limitations of this
Warranty Statement may not apply to the
customer. For example, some states in the
United States, as well as some governments
outside the United States (including provinces in
Canada), may:
a
Preclude the disclaimers and limitations in
this Warranty Statement from limiting the
statutory rights of a customer (e.g. the
United Kingdom);
b Otherwise restrict the ability of a
manufacturer to enforce such disclaimers or
limitations; or
c
ENWW
Grant the customer additional warranty
rights, specify the duration of implied
warranties which the manufacturer cannot
disclaim, or allow limitations on the duration
of implied warranties.
10-11
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:
Hewlett-Packard Española S.A.
Manufacturer's Address:
InkJet Commercial Division
Avda. Graells, 501
08190 Sant Cugat del Vallès
Barcelona, Spain
Declares that the product
Product Name:
HP Business Inkjet 2600 Series
Model Number (s):
C8109X and C8110X (where X represents any single letter)
Product Accessory:
All
Conforms to the following Product Specifications:
Safety:
IEC 60950 (1991) + A1, A2, A3, A4
EN 60950 (1992) + A1, A2, A3, A4, A11
CSA/UL 60950 (1999)
NOM-019-SCFI-1994
EMKO-TSE (74) DK 207/94
GB 4943 (1995)
IEC 60825-1 (1993) + A1 / EN 60825-1 (1994) + A11 Class 1 for LED
EMC:
CISPR 22:1993 + A1 + A2 / EN 55022:1994 + A1 + A2 Class B(1)(2)
CISPR 24:1997 / EN 55024:1998
IEC 61000-3-2:1995 / EN 61000-3-2:1995 + A14
IEC 61000-3-3:1994 / EN 61000-3-3:1995
FCC Part 15 - Class B / DOC-B / VCCI-B / MIC-A / BSMI-A
AS/NZS 3548(1) / GB 9254:1988
Supplementary Information:
The product herewith complies with the requirements of the Low-Voltage Directive 73/23/EEC and the EMC
Directive 89/336/EEC, and carries the CE marking accordingly.
(1) The product exhibits class A operation when connected to LAN cables using print server accessories.
(2) The product was tested in a typical system with a Hewlett-Packard Personal Computer and second
peripheral.
Sant Cugat del Vallès (Barcelona),
Josep-Maria Pujol,
September 1st, 2001
Product Regulations Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH,
Department HQ - TRE, Herrenberger Strasse 130, D-71034 Böblingen, Germany (FAX: +49 7031 143143
10-12
ENWW
Index
Symbols
"Pick From Other Tray If Empty" setting 79
A
accessories
installing 4-1
ordering 9-1
acoustic emissions 10-9
ADI printer driver 2-9
alerts, settings 6-1, 6-4
aligning printheads 2-8, 8-28
alignment, troubleshooting 8-11, 8-16
amber lights 5-1, 8-7
Apple Macintosh. See Mac OS
applications
See also software
settings 7-11
Asset Tracking 6-5
AutoCAD drivers 2-10
auto-duplex unit
enabling (Macintosh) 3-5
enabling (Windows) 2-14
installing 2-5
layout options 7-21
locating 2-3
media supported 7-1
part number 9-1
testing 5-4
using 7-20
AutoSend 6-5
B
backlight settings 5-5
Best mode 5-6
bidirectional communication 6-1
Binding options 7-22
black and white pages, troubleshooting 819
blank pages 8-10
bleeding colors, troubleshooting 8-20
blinking lights 5-1, 8-7
both sides, printing on
auto-duplex unit, locating 2-3
enabling auto-duplex unit (Macintosh)
3-5
enabling auto-duplex unit (Windows) 214
ENWW
guidelines for 7-20
installing auto-duplex unit 2-5
layout options 7-21
media supported 7-1
ordering auto-duplex unit 9-1
testing auto-duplex unit 5-4
box, unpacking printer 2-4
Bright White Inkjet Paper, HP 9-4
trays supported 7-1
brochure and flyer papers, HP 9-5
brochure papers, HP
trays supported 7-1
browsers, embedded Web server 6-3
buttons, LCD control panel 5-1
C
cables
Macintosh, connecting 3-2
part numbers 9-1
power cord, connecting 2-5
troubleshooting 8-6
Windows, connecting 2-9
Cancel button 5-1
capacities, trays 7-4
cards
printing 7-15
tray capacity 7-4
trays supported 7-4
carriage return (CR) settings 5-7
cartridges
cover, locating 2-1, 2-2
error messages 5-11
installing 2-8
part numbers 9-3
refilled 8-20
replacing 8-27
specifications 10-5
status information 6-1, 6-4, 8-4
troubleshooting 8-17
warranty 10-10
CD, Starter
copying to floppy disks 2-10
help files 1-1
Mac OS installation 3-2
cleaning printheads 8-27
clearing jams 8-24
color, troubleshooting 8-18
Colorfast Photo Paper, HP 9-7
trays supported 7-2
I-1
Colorsmart III 10-6
communication, bidirectional 6-1
Configuration Menu 5-5
Configuration Page, printing 5-3, 8-4
connecting
Macintosh cables 3-2
power cord 2-5
Windows cables 2-9
control panel
backlight settings 5-5
buttons 5-1
Configuration Menu 5-5
EIO menu 5-7
I/O Menu 5-10
Information Menu 5-3
language, changing 2-6
lights 5-1
Maintenance Menu 5-10
menu map, printing 5-2
messages 5-11
Paper Handling Menu 5-4
Printing Menu 5-6
Reset Menu 5-11
copies, number of 5-6
cord, power 2-5
covers
error messages 5-12
locating 2-1
curled pages 8-17
Customer Care, HP 10-2
customer support
hp instant support 6-6
telephone 10-2
websites 10-1
Customization Utility 2-10
custom-size media
printing 7-19
cut-off pages 8-11
D
declaration of conformity 10-12
default printer, selecting 8-7
default settings, restoring
HP Jetdirect print servers 5-9
printer 5-11
demo page, printing 5-3
Design Glossy Paper, HP 9-8
trays supported 7-2
Design Heavyweight Paper, HP 9-8
trays supported 7-2
diagnostic page
embedded Web server 6-5
printing 5-3, 8-5
dimensions, printer 10-4
DIMMs
installing 4-5
I-2
part numbers 9-1
display. See LCD control panel
documentation 1-1
DOS, settings 5-6
double-sided printing
auto-duplex unit, locating 2-3
enabling auto-duplex unit (Macintosh)
3-5
enabling auto-duplex unit (Windows) 214
guidelines for 7-20
installing auto-duplex unit 2-5
layout options 7-21
media supported 7-1
ordering auto-duplex unit 9-1
testing auto-duplex unit 5-4
drivers
AutoCAD 2-10
copying to floppy disks 2-10
enabling auto-duplex unit 2-14
enabling auto-duplex unit (Macintosh)
3-5
features 2-9
Mac OS, installing 3-2
network installation 4-3
online help 1-1
printing from 7-12
settings, changing 7-11
warranty 10-10
Windows, installing 2-9
drying pages 5-13, 8-17
Dual Inline Memory Modules. See DIMMs
duplexing
enabling auto-duplex unit (Macintosh)
3-5
enabling auto-duplex unit (Windows) 214
guidelines for 7-20
installing auto-duplex unit 2-5
layout options 7-21
media supported 7-1
ordering auto-duplex unit 9-1
testing auto-duplex unit 5-4
unit, locating 2-3
duty cycle 10-8
E
EIO Menu 5-7
EIO print servers. See Jetdirect print
servers
EIO slots
locating 2-3
specifications 10-5
electrical specifications 10-9
e-mail alerts 6-4
embedded Web server
ENWW
accessing 6-3
e-services 6-6
Information pages 6-4
Network pages 6-6
Settings pages 6-4
energy consumption 10-9
envelopes
margins, minimum 7-6
printing 7-15
tray capacity 7-4
trays supported 7-3
environmental specifications 10-9
error messages
e-mail alerts 6-4
LCD control panel 5-11
log 5-4, 6-4
settings 6-1
e-services 6-6
Ethernet cards
Jetdirect print servers, ordering 9-2
settings 5-7
event log
printing 5-4
viewing with embedded Web server 6-4
extending trays 2-7
F
factory default settings, restoring
HP Jetdirect print servers 5-9
printer 5-11
Fast mode 5-6
feeding problems 8-21
film, transparency. See transparencies
flashing lights 5-1, 8-7
Flip Pages Up 7-22
floppy disks, copying software to 2-10
fonts
lists, printing 5-3
PCL settings 5-6
specifications 10-8
troubleshooting 8-13, 8-14
Windows 2-10
formatting, troubleshooting 8-11, 8-15
front manual feed
capacity 7-4
duplexing from 7-21
loading paper 7-6, 7-10
locating 2-1
media supported 7-1
troubleshooting 8-22
G
glossy papers, HP
trays supported 7-2
graphics, troubleshooting 8-11, 8-17
green lights 5-1, 8-7
ENWW
guide, paper 2-1
guides, reference 1-1
H
Hagaki cards
printing 7-15
trays supported 7-4
heavy media
HP, ordering 9-5
printing 7-19
trays supported 7-1, 7-4
help, online
customer support 10-1
drivers 1-1
HP Instant Support 6-6
Toolbox 6-2
HP Auto-Duplex Unit
enabling (Macintosh) 3-5
enabling (Windows) 2-14
installing 2-5
layout options 7-21
locating 2-3
media supported 7-1
part number 9-1
testing 5-4
using 7-20
HP Customer Care 10-2
hp instant support 6-6
HP Jetdirect print servers
Administrator’s Guide 1-1, 4-4
configuring 5-7
EIO slot, locating 2-3
included 10-5
part numbers 9-2
resetting 5-9
setting up 4-1
HP LaserJet Utility, Mac OS 3-1
HP media, ordering 9-3
HP Web JetAdmin 4-4
HP-UX
settings, changing 5-6
software, downloading 2-10
versions supported 10-7
humidity specifications 10-9
I
I/O Menu 5-10
image diagnostics, printing 5-3
image quality
settings 5-6
specifications 10-6
index cards
printing 7-15
trays supported 7-4
Information Menu 5-3
Information pages, embedded Web server
I-3
6-4
Information tab, Toolbox 6-2
ink cartridges
cover, locating 2-1, 2-2
error messages 5-11
installing 2-8
part numbers 9-3
refilled 8-20
replacing 8-27
specifications 10-5
status information 6-1, 6-4, 8-4
troubleshooting 8-17
warranty 10-10
inkjet papers, HP 9-4
input trays
capacities 7-4
configuring "Pick From Other Tray If
Empty" setting 7-9
duplexing from 7-21
envelopes, printing 7-15
error messages 5-12
incorrect media type or size 8-23
installing 2-4
jams 8-24
loading paper 2-6, 7-6
locating 2-1
media mismatches 5-5
media supported 7-1
selecting 7-5, 7-7
special media, loading 7-15
testing 5-4
transparencies, printing 7-16
troubleshooting 8-21
inserting paper 2-6, 7-6
installing
accessories 4-1
auto-duplex unit 2-5
ink cartridges 2-8
Jetdirect print servers 4-1
Mac OS software 3-2
memory 4-5
power cord 2-5
printheads 2-8
trays 2-4
Windows software 2-9
instant support 6-6
insufficient memory, error messages 5-12
interface cables
Macintosh, connecting 3-2
part numbers 9-1
Windows, connecting 2-9
IP address 6-3
IPX/SPX settings 5-7
ISE fonts 5-7
Item button 5-1
I-4
J
jams
clearing 8-24
error messages 5-13
preventing 8-24
JetAdmin, HP Web 4-4
Jetdirect print servers
Administrator’s Guide 1-1, 4-4
configuring 5-7
EIO slot, locating 2-3
included 10-5
part numbers 9-2
resetting 5-9
setting up 4-1
L
landscape orientation 7-21
language, LCD control panel 2-6
languages, printer
error messages 5-13
included 10-6
settings 5-5
LaserJet Utility, Mac OS 3-1
LaserWriter driver, Mac OS 3-1
LCD control panel
backlight settings 5-5
buttons 5-1
Configuration Menu 5-5
EIO menu 5-7
I/O Menu 5-10
Information Menu 5-3
language, changing 2-6
lights 5-1
Maintenance Menu 5-10
menu map, printing 5-2
messages 5-11
Paper Handling Menu 5-4
Printing Menu 5-6
Reset Menu 5-11
length, page
extending trays 2-7
settings 5-6
letterhead
both sides, printing on 7-21
configuring "Pick From Other Tray If
Empty" setting 7-9
lights, LCD control panel 5-1
limited warranty 10-10
line feed (LF) settings 5-7
lines, page length settings 5-6
Linux
settings, changing 5-6
support 10-7
long media, extending trays 2-7
long-edge printing options 7-22
ENWW
M
Mac OS
auto-duplex unit, enabling 3-5
default printer, selecting 3-6
installing software 3-2
networks, setting up 3-3
settings, changing 3-5
software components, included 3-1
Maintenance Menu 5-10
manual feed units
capacities 7-4
duplexing from 7-21
loading paper 7-6, 7-10
locating 2-1
media supported 7-1, 7-4
special media, loading 7-15
manuals 1-1
map, menu 5-2
margins, minimum 7-6
media
both sides, printing on 7-20
cards 7-15
configuring "Pick From Other Tray If
Empty" setting 7-9
envelopes 7-15
error messages 5-12
feeding problems 8-21
heavy 7-19
HP 9-3
incorrect type or size 8-23
jams 8-24
loading 2-6, 7-6
margins, minimum 7-6
mismatches 5-5
settings 5-4
sizes supported 7-2
special 7-15
transparencies 7-16
trays supported 7-1
types supported 2-6, 7-1
usage information 6-4
memory
installing 4-5
insufficient, error messages 5-12
part numbers 9-1
specifications 10-5
Menu button 5-1
menus, LCD control panel
Configuration 5-5
EIO 5-7
I/O 5-10
Information 5-3
Maintenance 5-10
map, printing 5-2
Paper Handling 5-4
Printing 5-6
ENWW
Reset 5-11
messages
e-mail alerts 6-4
LCD control panel 5-11
log 5-4, 6-4
settings 6-1
Microsoft Windows. See Windows
minimum margin 7-6
mismatches, media 5-5, 8-23
models, printer 10-4
MS-DOS, settings 5-6
Multipurpose Paper, HP 9-4
N
NetWare support 10-7
networks
accessories, ordering 9-2
configuring 5-7, 6-6
embedded Web server 6-3
HP Jetdirect Print Server Administrator’s
Guide 1-1, 4-4
HP LaserJet Utility, Mac OS 3-1
Information tab, Toolbox 6-2
installing Jetdirect print servers 4-1
Macintosh, setting up 3-2, 3-3
operating systems supported 10-7
resetting Jetdirect print servers 5-9
specifications 10-5
troubleshooting 8-3
Windows, setting up 2-13
noise specifications 10-9
not responding 8-6
Novell NetWare support 10-7
number of copies 5-6
O
Office Paper, HP 9-3
on/off button 5-1
online help
customer support 10-1
drivers 1-1
HP Instant Support 6-6
Toolbox 6-2
operating environment, specifications 109
operating systems
supported 10-6
system requirements 10-8
ordering supplies 6-6
orientation 7-21
output tray
capacity 7-5
installing 2-4
locating 2-1
troubleshooting 8-23
overhead transparencies
I-5
detection settings 5-5, 7-9
HP, ordering 9-6
loading 2-7, 7-10
printing 7-16
tray capacity 7-4
trays supported 7-2
overlay, LCD control panel 2-6
P
page length, settings 5-6
page orientation 7-21
Page Setup, Mac OS 3-5
pages per minute 10-5
pages per month 10-8
paper
both sides, printing on 7-20
cards 7-15
configuring "Pick From Other Tray If
Empty" setting 7-9
error messages 5-12
feeding problems 8-21
heavy 7-19
HP 9-3
incorrect type or size 8-23
jams 8-24
loading 2-6, 7-6
margins, minimum 7-6
mismatches 5-5
path tests 5-4
settings 5-4
sizes supported 7-2
special 7-15
types supported 2-6, 7-1
usage information 6-4
Paper Handling Menu 5-4
paper trays
capacities 7-4
configuring "Pick From Other Tray If
Empty" setting 7-9
duplexing from 7-21
envelopes, printing 7-15
error messages 5-12
incorrect media type or size 8-23
installing 2-4
jams 8-24
loading 2-6, 7-6
locating 2-1
media supported 7-1
mismatches 5-5
selecting 7-5, 7-7
special media, loading 7-15
testing 5-4
transparencies, printing 7-16
troubleshooting 8-21
parallel cables
connecting 2-9
I-6
part numbers 9-1
troubleshooting 8-6
parallel ports
locating 2-3
specifications 10-5
troubleshooting 8-3, 8-6
parameters, network 5-7
part numbers
accessories 9-1
HP media 9-3
ink cartridges 9-3
printheads 9-3
passwords, embedded Web server 6-5
PCL
driver, printing from 7-13
font list, printing 5-3
font settings 5-6
PDF files 1-1
personalities
error messages 5-13
included 10-6
settings 5-5
phone numbers, support 10-2
photo paper
trays supported 7-2
photo paper, HP 9-7
PhotoREt III 10-6
platforms
supported 10-6
system requirements 10-8
portrait orientation 7-21
ports
See also cables
included 10-5
locating 2-3
troubleshooting 8-3, 8-6
postcards
printing 7-15
tray capacity 7-4
trays supported 7-4
Postscript
driver, printing from 7-13
error page, settings 5-5
font list, printing 5-3
PostScript Printer Description files
(PPDs), Mac OS 3-1
power
button 5-1
cord, connecting 2-5
specifications 10-9
troubleshooting 8-6, 8-8
PPDs, Mac OS 3-1
Preferences, Toolbox 6-1
Premium papers, HP 9-4
trays supported 7-1
print cartridges. See ink cartridges
ENWW
Print dialog box settings, Mac OS 3-5
print media. See media
print servers, Jetdirect
Administrator’s Guide 1-1, 4-4
configuring 5-7
EIO slot, locating 2-3
included 10-5
part numbers 9-2
resetting 5-9
setting up 4-1
printer drivers
AutoCAD 2-10
copying to floppy disks 2-10
enabling auto-duplex unit 2-14
enabling auto-duplex unit (Macintosh)
3-5
features 2-9
Mac OS, installing 3-2
network installation 4-3
online help 1-1
printing from 7-12
settings, changing 7-11
warranty 10-10
Windows, installing 2-9
printer languages
error messages 5-13
included 10-6
settings 5-5
Printer Status tab, Toolbox 6-1
printheads
aligning 8-28
cleaning 8-27
cover, locating 2-1, 2-2
diagnostic page, printing 5-3
error messages 5-13
installing 2-8
part numbers 9-3
specifications 10-5
status information 6-4, 8-4
Printing Menu 5-6
processor specifications 10-5
Professional Brochure and Flyer papers,
HP 9-5
Professional Brochure papers, HP
trays supported 7-1
programs
See also software
settings 7-11
protocols, network 5-7
PS
driver, printing from 7-13
error page, settings 5-5
font list, printing 5-3
Q
quality
ENWW
settings 5-6
specifications 10-6
R
rear manual feed
capacity 7-4
loading paper 7-6, 7-10
locating 2-3
media supported 7-1
special media, loading 7-15
troubleshooting 8-22
recycled paper, HP 9-3
Reference Guide 1-1
refilled ink cartridges 8-20
refilling paper 2-6, 7-6
Register Your Printer 6-2
reports, printing 5-3
Reset Menu 5-11
resolution
settings 5-6
specifications 10-6
restoring default settings
HP Jetdirect print servers 5-9
printer 5-11
Resume button 5-1
S
screen fonts, Windows 2-10
Security page, embedded Web server 6-5
Select button 5-1
server, embedded Web. See embedded
Web server
servers, Jetdirect
Administrator’s Guide 1-1, 4-4
configuring 5-7
EIO slot, locating 2-3
included 10-5
part numbers 9-2
resetting 5-9
setting up 4-1
service information page, printing 5-3
setting up
auto-duplex unit 2-5
ink cartridges 2-8
Jetdirect print servers 4-1
loading paper 2-6
memory 4-5
power cord 2-5
printer parts, identifying 2-1
printheads 2-8
setup poster 1-1
trays, installing 2-4
unpacking printer 2-4
Windows software 2-9
settings
changing 7-11
I-7
Configuration Menu 5-5
EIO menu 5-7
embedded Web server, configuring with
6-4
error messages 6-1
I/O Menu 5-10
Information Menu 5-3
Maintenance Menu 5-10
menu map, LCD control panel 5-2
Paper Handling Menu 5-4
Printing Menu 5-6
restoring defaults 5-9, 5-11
short-edge printing options 7-22
size, printer 10-4
sizes, media
settings 5-4
supported 7-2
skew, troubleshooting 8-11, 8-16
smeared pages, troubleshooting 8-17
software
AutoCAD 2-10
copying to floppy disks 2-10
features 2-9
HP LaserJet Utility, Mac OS 3-1
Mac OS, installing 3-2
network installation 4-3
Toolbox 6-1
warranty 10-10
Windows, installing 2-9
Solaris
settings, changing 5-6
software, downloading 2-10
versions supported 10-7
special media
both sides, printing on 7-20
configuring "Pick From Other Tray If
Empty" setting 7-9
custom-sized 7-19
envelopes 7-15
heavy 7-19
HP, ordering 9-4
loading 2-7, 7-10
margins, minimum 7-6
printing on 7-15
transparencies 7-16
tray capacity 7-4
trays supported 7-2
special media, protecting from accidental
use 7-9
specifications
environmental 10-9
media 7-1
printer 10-4
system requirements 10-8
speed
specifications 10-5
I-8
troubleshooting 8-9
Starter CD
copying to floppy disks 2-10
help files 1-1
Mac OS installation 3-2
status information
Configuration Page 8-4
embedded Web server 6-4
Toolbox 6-1
status lights 5-1, 8-7
stopping print jobs 5-1
storage specifications 10-9
Sun Solaris
settings, changing 5-6
software, downloading 2-10
versions supported 10-7
supplies
ordering 6-6
part numbers 9-3
status information 6-4
support, customer
hp instant support 6-6
telephone 10-2
websites 10-1
system requirements 10-8
T
TCP/IP settings 5-8
telephone numbers, support 10-2
temperature specifications 10-9
tests, paper path 5-4
text, troubleshooting
cut-off 8-11
fonts 8-13
garbage characters 8-16
ink problems 8-17
jagged 8-14
Token Ring cards
Jetdirect print servers, ordering 9-2
settings 5-7
Toolbox 6-1
transparencies
detection settings 5-5, 7-9
HP, ordering 9-6
loading 2-7, 7-10
printing 7-16
tray capacity 7-4
trays supported 7-2
tray 1
capacity 7-4
configuring "Pick From Other Tray If
Empty" setting 7-9
duplexing from 7-21
envelopes, printing 7-15
error messages 5-12
incorrect media type or size 8-23
ENWW
installing 2-4
jams 8-24
loading paper 2-6, 7-6
locating 2-1
media mismatches 5-5
media supported 7-1, 7-4
selecting 7-5
special media, loading 7-15
testing paper feed 5-4
transparencies, printing 7-16
troubleshooting 8-21
tray 2
capacity 7-4
configuring "Pick From Other Tray If
Empty" setting 7-9
duplexing from 7-21
error messages 5-12
incorrect media type or size 8-23
installing 2-4
jams 8-24
loading paper 2-6, 7-6
locating 2-1
media mismatches 5-5
media supported 7-1, 7-4
selecting 7-5
testing 5-4
troubleshooting 8-21
trays
capacities 7-4
configuring "Pick From Other Tray If
Empty" setting 7-9
duplexing from 7-21
envelopes, printing 7-15
error messages 5-12
installing 2-4
jams 8-24
loading paper 2-6, 7-6
locating 2-1
media mismatches 5-5, 8-23
media supported 7-1
selecting 7-5, 7-7
special media, loading 7-15
testing 5-4
transparencies, printing 7-16
troubleshooting 8-21
troubleshooting
alignment 8-11
basic steps 8-1
black and white pages 8-19
blank pages 8-10
bleeding colors 8-20
color problems 8-18
Configuration Page, printing 8-4
customer support 10-1
cut-off pages 8-12
diagnostic page, printing 5-3, 8-5
ENWW
feeding problems 8-21
formatting 8-15
garbage characters 8-16
incorrect media type or size 8-23
ink smear 8-17
jagged text 8-14
jams 8-24
LCD control panel messages 5-11
media mismatches 8-23
networks 8-3
output tray 8-23
power 8-6, 8-8
printing 8-6, 8-8
skew 8-16
speed 8-9
trays 8-21
TrueType fonts 8-13, 8-14
two-sided printing
auto-duplex unit, locating 2-3
enabling auto-duplex unit (Macintosh)
3-5
enabling auto-duplex unit (Windows) 214
guidelines for 7-20
installing auto-duplex unit 2-5
layout options 7-21
media supported 7-1
ordering auto-duplex unit 9-1
testing auto-duplex unit 5-4
typefaces. See fonts
U
UNIX
settings, changing 5-6
software, downloading 2-10
versions supported 10-7
unpacking printer 2-4
usage information 6-4, 6-5
USB cables
Macintosh, connecting 3-2
part number 9-1
troubleshooting 8-6
Windows, connecting 2-9
USB ports
locating 2-3
specifications 10-5
troubleshooting 8-3, 8-6
V
Value button 5-1
voltage specifications 10-9
W
warranty 10-10
Web JetAdmin 4-4
I-9
Web server, embedded
accessing 6-3
e-services 6-6
Information pages 6-4
Network pages 6-6
Settings pages 6-4
websites
customer support 10-1
HP shopping 9-1
network printing support 4-4
weight, printer 10-4
wet pages, drying 5-13, 8-17
Windows
auto-duplex unit, enabling 2-14
Customization Utility 2-10
default printer, selecting 7-11
installing software 2-9
online help 1-1
printing from 7-12
settings, changing 7-11
software components, included 2-9
Toolbox 6-1
wrinkled pages 8-17
I-10
ENWW
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Hewlett-Packard Company
www.hp.com/support/businessinkjet2600
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