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AXIS Q2901-E Temperature Alarm Camera
User Manual
About this Document
This manual is intended for administrators and users of
AXIS Q2901-E Temperature Alarm Camera, and is applicable to firmware 5.55 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or
Linux-based systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the
Axis website, as required. See also the product’s online help, available via the web-based interface.
Legal Considerations
Video and audio surveillance can be regulated by laws that vary from country to country. Check the laws in your local region before using this product for surveillance purposes.
This product includes one (1) H.264 decoder license and one (1) AAC decoder license. To purchase further licenses, contact your reseller.
Liability
Every care has been taken in the preparation of this document. Please inform your local Axis office of any inaccuracies or omissions. Axis
Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice. Axis Communications AB makes no warranty of any kind with regard to the material contained within this document, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Axis
Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing, performance or use of this material. This product is only to be used for its intended purpose.
Intellectual Property Rights
Axis AB has intellectual property rights relating to technology embodied in the product described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the patents listed at www.axis.com/patent.htm and one or more additional patents or pending patent applications in the US and other countries.
This product contains licensed third-party software. See the menu item
“About” in the product’s user interface for more information.
This product contains source code copyright Apple Computer,
Inc., under the terms of Apple Public Source License 2.0 (see
www.opensource.apple.com/apsl). The source code is available from https://developer.apple.com/bonjour/
Equipment Modifications
This equipment must be installed and used in strict accordance with the instructions given in the user documentation. This equipment contains no user-serviceable components. Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals.
Trademark Acknowledgments
AXIS COMMUNICATIONS, AXIS, ETRAX, ARTPEC and VAPIX are registered trademarks or trademark applications of Axis AB in various jurisdictions. All other company names and products are trademarks or registered trademarks of their respective companies.
Apple, Boa, Apache, Bonjour, Ethernet, Internet Explorer, Linux,
Microsoft, Mozilla, Real, SMPTE, QuickTime, UNIX, Windows, Windows
Vista and WWW are registered trademarks of the respective holders.
Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. UPnP certification mark of the UPnP TM
TM
Implementers Corporation.
is a
SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C,
LLC in the United States, other countries or both. Also, miniSD, microSD, miniSDHC, microSDHC, microSDXC are all trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
Regulatory Information
Europe
This product complies with the applicable CE marking directives and harmonized standards:
• Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See .
•
Low Voltage (LVD) Directive 2006/95/EC. See Safety on page 3 .
• Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU.
See Disposal and Recycling on page 3 .
A copy of the original declaration of conformity may be obtained from
Axis Communications AB. See Contact Information on page 3 .
Electromagnetic Compatibility (EMC)
This equipment has been designed and tested to fulfill applicable standards for:
• Radio frequency emission when installed according to the instructions and used in its intended environment.
• Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment.
• If a DC power supply is used to power the product, the low voltage
USA power cord shall be equipped with a ferrite core.
This equipment has been tested using a shielded network cable (STP) and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The product shall be connected using a shielded network cable (STP) that is properly grounded.
Canada
This digital apparatus complies with CAN ICES-3 (Class B). The product shall be connected using a shielded network cable (STP) that is properly grounded.
Cet appareil numérique est conforme à la norme CAN NMB-3 (classe B).
Le produit doit être connecté à l'aide d'un câble réseau blindé (STP) qui est correctement mis à la terre.
Europe
This digital equipment fulfills the requirements for RF emission according to the Class B limit of EN 55022. The product shall be connected using a shielded network cable (STP) that is properly grounded.
This product fulfills the requirements for immunity according to EN 61000-6-1 residential, commercial and light-industrial environments.
This product fulfills the requirements for immunity according to
EN 61000-6-2 industrial environments.
This product fulfills the requirements for immunity according to
EN 55024 office and commercial environments
Australia/New Zealand
This digital equipment fulfills the requirements for RF emission according to the Class B limit of AS/NZS CISPR 22. The product shall be connected using a shielded network cable (STP) that is properly grounded.
Japan
この装置は、クラスB 情報技術装置です。この装置は、家
庭環境で使用することを目 的としていますが、この装置が
ラジオやテレビジョン受信機に近接して使用されると、 受
信障害を引き起こすことがあります。 取扱説明書に従って
正しい取り扱いをして下さい。 本製品は、シールドネット
ワークケーブル(STP)を使用して接続してください。また
適切に接地してください。
Korea
이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에
서 사용하는 것을 목적으로 하며, 모든 지역에서 사용할 수
있습니다. 적절히 접지된 STP (shielded twisted pair) 케이
블을 사용하여 제품을 연결 하십시오.
Safety
This product complies with IEC/EN/UL 60950-1 and
IEC/EN/UL 60950-22, Safety of Information Technology
Equipment. The product shall be grounded either through a shielded network cable (STP) or other appropriate method.
The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS) according to IEC/EN/UL 60950-1.
Disposal and Recycling
When this product has reached the end of its useful life, dispose of it according to local laws and regulations. For information about your nearest designated collection point, contact your local authority responsible for waste disposal. In accordance with local legislation, penalties may be applicable for incorrect disposal of this waste.
Europe
This symbol means that the product shall not be disposed of together with household or commercial waste. Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) is applicable in the European Union member states. To prevent potential harm to human health and the environment, the product must be disposed of in an approved and environmentally safe recycling process. For information about your nearest designated collection point, contact your local authority responsible for waste disposal. Businesses should contact the product supplier for information about how to dispose of this product correctly.
This product complies with the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS).
China
This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic
Information Products (ACPEIP).
Contact Information
Axis Communications AB
Emdalavägen 14
223 69 Lund
Sweden
Tel: +46 46 272 18 00
Fax: +46 46 13 61 30 www.axis.com
Support
Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connected to the Internet, you can:
• download user documentation and software updates
• find answers to resolved problems in the FAQ database. Search by product, category, or phrase
• report problems to Axis support staff by logging in to your private support area
• chat with Axis support staff
• visit Axis Support at www.axis.com/techsup/
Learn More!
Visit Axis learning center www.axis.com/academy/ for useful trainings, webinars, tutorials and guides.
AXIS Q2901-E Temperature Alarm Camera
Table of Contents
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access from a Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set the Root Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Stream H.264 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MJPEG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Media Control (AMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alternative Methods of Accessing the Video Stream . . . . . . . . . . . . . . . . . . . .
Access Audio Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Up the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Video and Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Up Video Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stream Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Privacy Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Up Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Thermal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Isothermal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature Scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configure the Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Shock Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Application Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS Video Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Up Action Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add Recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Set Up Recurrences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Continuous Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ports & Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-Connector Cable (sold separately) . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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AXIS Q2901-E Temperature Alarm Camera
Table of Contents
Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . .
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
AXIS Q2901-E Temperature Alarm Camera
Hardware Overview
Hardware Overview
1
2
3
8
7
6
5
4
1 Power connector
2 I/O and audio terminal connector
3 Network connector
4 Status indicator LED
5 MicroSD memory card slot
6 Control button
7 Foot
8 Mounting bracket
Connectors and Buttons
For technical specifications, see page 63.
Network Connector
RJ45 Ethernet connector with Power over Ethernet (PoE).
NO TICE
The product shall be connected using a shielded network cable (STP) or an optical fiber cable. All cables connecting the product to the network shall be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s instructions. For information about regulatory requirements, see .
I/O and Audio Connector
Terminal connector for connecting external equipment:
• Audio equipment
6
AXIS Q2901-E Temperature Alarm Camera
Hardware Overview
• Input/Output (I/O) devices
When connecting external equipment, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP
rating. For more information, see Multi-Connector Cable (sold separately) on page 58.
Power Connector
2-pin terminal block for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
SD Card Slot
NO TICE
• Risk of damage to SD card. Do not use sharp tools or excessive force when inserting or removing the SD card.
• Risk of data loss. To prevent data corruption, the SD card should be unmounted before removal. To unmount, go to Setup >
System Options > Storage > SD Card and click Unmount.
This product supports microSD/microSDHC/microSDXC card (not included).
For SD card recommendations, see www.axis.com
Control Button
For location of the control button, see Hardware Overview on page 6 .
The control button is used for:
•
Resetting the product to factory default settings. See page 57.
•
seconds until the Status LED flashes green.
•
LED Indicators
Note
• The Status LED can be configured to flash while an event is active.
• The Status LED can be configured to flash for identifying the unit. Go to Setup > System Options > Maintenance .
Status LED
Green
Amber
Amber/Red
Red
Indication
Connection and normal operation.
Steady during startup. Flashes during firmware upgrade.
Flashes amber/red if network connection is unavailable or lost.
Flashes red for firmware upgrade failure.
7
AXIS Q2901-E Temperature Alarm Camera
Access the Product
Access the Product
To install the Axis product, see the Installation Guide supplied with the product.
The product can be used with most operating systems and browsers. The recommended browsers are
• Internet Explorer ® with Windows ®
• Safari ® with OS X ® and
• Chrome TM or Firefox ® with other operating systems.
See Technical Specifications on page 63.
To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
The Axis product includes one (1) H.264 decoder license for viewing video streams and one (1) AAC audio license. The licenses are automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed copies.
Note
• QuickTime TM is also supported for viewing H.264 streams and for audio.
• If your computer restricts the use of additional software components, the product can be configured to use a Java applet for viewing Motion JPEG.
Access from a Browser
1. Start a browser (Chrome, Internet Explorer, Firefox, Safari).
2. Enter the IP address or host name of the Axis product in the browser’s Location/Address field.
To access the product from a Mac computer (OS X), click on the Bonjour tab and select the product from the drop-down list.
If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the Installation and Management Software CD or the document Assign an IP Address
and Access the Video Stream on Axis Support web at www.axis.com/techsup
3. Enter your user name and password. If this is the first time the product is accessed, the root password must first be
configured. For instructions, see Set the Root Password on page 9 .
4. The product’s Live View page opens in your browser.
Note
The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page.
Access from the Internet
Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options >
Network > TCP/IP Advanced.
www.axiscam.net
For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup
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AXIS Q2901-E Temperature Alarm Camera
Access the Product
Set the Root Password
To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root
Password dialog, which opens when the product is accessed for the first time.
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The
HTTPS certificate ensures encrypted exchange of information. See HTTPS on page 45.
The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be
reset to the factory default settings. See Reset to Factory Default Settings on page 57.
To set the password via a standard HTTP connection, enter it directly in the dialog.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click Use HTTPS.
A temporary certificate (valid for one year) is created, enabling encryption of all traffic to and from the product, and the password can now be set securely.
2. Enter a password and then re-enter it to confirm the spelling.
3. Click OK. The password has now been configured.
The Live View Page
The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View page. The following provides an overview of each available control.
Controls on the Live View Page
Click the Spot temperature button to view the temperature of a particular area of the image. To move the position marker, click the area of your interest. The shown temperature value is the average
Select a stream profile for the Live View page from the Stream Profile drop-down list. For information
about how to configure stream profiles, see page 17.
Click Pulse to activate the product’s output port for a defined period of time. For information about how
to enable and configure output buttons, see page 27.
Click the Active/Inactive buttons to manually activate and inactive the product’s output port. For
information about how to enable and configure output buttons, see page 27.
The Manual Trigger button is used to trigger an action rule from the Live View page. For information
about how to configure and enable the button, see Manual Trigger on page 10.
Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config >
Action Buttons.
9
AXIS Q2901-E Temperature Alarm Camera
Access the Product
The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio clip and click the Play button.
The product’s heater is controlled by the ambient temperature and is turned on and off automatically.
If required, the heater can be activated manually by clicking the Heater button. To show the button, go to Setup > Live View Config. Under Action Buttons, select Show heater button and specify the number of minutes the heater should be activated.
Manual Trigger
The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to validate actions during product installation and configuration.
To configure the manual trigger:
1. Go to Setup > Events.
2. Click Add to add a new action rule.
3. From the Trigger drop-down list, select Input Signal.
4. From the second drop-down list, select Manual Trigger.
5. Select the desired action and configure the other settings as required.
For more information about action rules, see Events on page 38.
To show the manual trigger buttons in the Live View page:
1. Go to Setup > Live View Config.
2. Under Action Buttons, select Show manual trigger button.
AXIS Media Control viewer toolbar
information. The toolbar displays the following buttons:
The Play button connects to the Axis product and starts playing a media stream.
The Stop button stops the media stream.
The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified in the AMC Control Panel.
Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view.
The Record button is used to record the current video stream on your computer. The location where the recording is saved can be specified in the AMC Control Panel. Enable this button from Live View Config > Viewer Settings.
AMC Audio Controls
AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when audio is enabled.
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AXIS Q2901-E Temperature Alarm Camera
Access the Product
Speaker button — Click to turn the speakers on or off.
Microphone button – Click to mute or unmute the microphone. In Simplex - speaker only mode, the Microphone and Talk buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission.
Use the slider to control the volume of the speakers and the microphone.
Half-duplex mode
The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured from the Audio tab in the AMC Control panel:
• Push-To-Talk mode: Click and hold the button to talk/send. Release the button to listen.
• Toggle mode: Click once to switch between talking and listening.
Simplex – speaker only mode
To send audio, the Talk and Microphone buttons must both be active. Click either button to stop audio transmission.
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AXIS Q2901-E Temperature Alarm Camera
Media Streams
Media Streams
The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use.
The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page.
How to Stream H.264
H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared with the Motion
JPEG format and as much as 50% more than the MPEG-4 standard. This means that much less network bandwidth and storage space are required for a video file. Or seen another way, much higher video quality can be achieved for a given bit rate.
Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of your network. The available options in AXIS Media Control are:
Unicast RTP
RTP over RTSP
RTP over RTSP over HTTP
Multicast RTP
This unicast method (RTP over UDP) is used for live unicast video, especially when it is important to always have an up-to-date video stream, even if some frames are dropped.
This unicast method (RTP tunneled over RTSP) is useful as it is relatively simple to configure firewalls to allow RTSP traffic.
This unicast method can be used to traverse firewalls. Firewalls are commonly configured to allow the HTTP protocol, thus allowing RTP to be tunneled.
Unicasting is used for video-on-demand transmission so that there is no video traffic on the network until a client connects and requests the stream.
Note that there are a maximum of 20 simultaneous unicast connections.
This method (RTP over UDP) should be used for live multicast video. The video stream is always up-to-date, even if some frames are dropped.
Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously. A multicast cannot however, pass a network router unless the router is configured to allow this. It is not possible to multicast over the Internet, for example.
Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections.
AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.
Note
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
MJPEG
This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS
Media Control in Internet Explorer in Windows.
AXIS Media Control (AMC)
AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.
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AXIS Q2901-E Temperature Alarm Camera
Media Streams
The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s
Manual for more information.
The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:
• Windows Control Panel (from the Start screen or Start menu)
• Alternatively, right-click the video image in Internet Explorer and click Settings.
Alternative Methods of Accessing the Video Stream
You can also access video and images from the Axis product in the following ways:
• Motion JPEG server push (if supported by the client, Chrome or Firefox, for example). This option maintains an open HTTP connection to the browser and sends data as and when required, for as long as required.
• Still JPEG images in a browser. Enter the path http://<ip>/axis-cgi/jpg/image.cgi
• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths can be used:
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
Multicast: axrtpm://<ip>/axis-media/media.amp
• QuickTime TM . The following paths can be used:
rtsp://<ip>/axis-media/media.amp
rtsp://<ip>/axis-media/media.3gp
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AXIS Q2901-E Temperature Alarm Camera
Media Streams
Note
• <ip>= IP addess
• The Axis product supports QuickTime 6.5.1 and later.
• QuickTime may add latency to the video stream.
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
Access Audio Streams
The Live View page provides access to audio through AXIS Media Control; in addition audio can be accessed in the following ways:
• VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/developer
• Windows Media Player supports simplex audio. The following paths can be used:
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
Multicast: axrtpm://<ip>/axis-media/media.amp
• QuickTime TM supports G.711 and AAC audio encoding. The following paths can be used:
rtsp://<ip>/axis-media/media.amp
rtsp://<ip>/axis-media/media.3gp
• The Java applet supports simplex audio with G.711 encoding.
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AXIS Q2901-E Temperature Alarm Camera
Set Up the Product
Set Up the Product
The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page.
• Administrators have unrestricted access to all settings.
• Operators have access to all settings except System Options
See also the online help .
Basic Setup
Basic Setup provides shortcuts to the settings that should be made before using the Axis product:
5. Audio Settings. See page 20.
The Basic Setup menu can be disabled from System Options > Security > Users.
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AXIS Q2901-E Temperature Alarm Camera
Video and Audio
Video and Audio
The video and audio settings can be used to optimize video and audio quality. You can configure the following:
•
Video stream settings. See page 16.
•
•
•
•
•
•
Set Up Video Streams
To set up the product’s video streams, go to Video & Audio > Video Stream.
The video stream settings are divided into the following tabs:
•
•
•
•
Pixel Counter
The pixel counter shows the number of pixels in an area of the image. The pixel counter is useful in situations where there is a requirement that the image is a certain size, for example for object identification.
The pixel counter can be accessed from:
• Video & Audio > Video Stream. Under Preview, click Open and select the Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply.
Image
The default image settings can be configured under Video & Audio > Video Stream. Select the Image tab.
The following settings are available:
• Resolution. Select the default resolution.
• Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the compression, the higher the image quality with higher bandwidth requirements and larger file sizes.
• Mirror image. If required, the image can be mirrored.
• Rotate image. If required, the image can be rotated.
• Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.
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AXIS Q2901-E Temperature Alarm Camera
Video and Audio
•
Overlay settings. See Overlay on page 18.
Click Save to apply the new settings.
H.264
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates.
An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas
P-frames only contain the differences from previous frames.
The H.264 stream settings can be configured from the Video & Audio > Video Stream page. Select the H.264 tab. The settings defined in this page will apply to all H.264 streams that do not use a stream profile.
The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidth requirements in some cases, but may also have an adverse affect on image quality.
The Axis product supports the following H.264 profile(s):
• Baseline. The Baseline profile is recommended for clients that don’t support CABAC entropy coding.
• Main. The Main profile provides higher compression with maintained video quality compared to the Baseline profile but requires more processing power to decode.
The bit rate can be set as Variable bit rate (VBR) or Constant bit rate (CBR). VBR adjusts the bit rate according to the image complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. When the activity in the scene increases, the bit rate would usually increase as well. If there is a surplus in bandwidth, this may not be an issue and selecting Variable bit rate (VBR) will be sufficient. But if bandwidth is limited, it is recommended to control the bit rate by selecting
Constant bit rate (CBR). When the activity in the scene increases, VBR adjusts the bit rate according to the complexity, using up more bandwidth for increased activity in the scene, and less for lower scene activity. CBR allows you to set a target bit rate that limits the bandwidth consumption.
The CBR target bit rate works like the ceiling of a tent. It limits the bit rate, while maintaining some flexibility. The bit rate may bounce up and down within the set target but when it nears the set target value, the limitation kicks in. However, because CBR will always prioritize a continuous video stream, it allows temporary overshoots from the target bit rate. Because setting a target value prevents the bit rate from increasing, frame rate and image quality are affected negatively. To partly compensate for this, select which variable shall be prioritized, frame rate or image quality. Not setting a priority means that frame rate and image quality are equally affected.
The current bit rate can be set to appear as text overlay. Under Overlay Settings, select Include text and enter the modifier
#b in the field.
To apply the settings, click Save.
MJPEG
Sometimes the image size is large due to low dynamic or complex scenery. Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low dynamic. Limiting the frame size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage, the maximum frame size should be set to an optimal value.
Stream Profiles
A stream profile is a set of predefined stream settings including resolution, compression, frame rate and overlay settings. Stream profiles can be used:
•
When setting up recording using action rules. See Events on page 38.
•
When setting up continuous recording. See Continuous Recording on page 42.
• In the Live View page – select the stream profile from the Stream profile drop-down list.
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AXIS Q2901-E Temperature Alarm Camera
Video and Audio
For quick setup, use one of the predefined stream profiles. Each predefined profile has a descriptive name, indicating its purpose. If required, the predefined stream profiles can be modified and new customized stream profiles can be created.
To create a new profile or modify an existing profile, go to Setup > Video & Audio > Stream Profiles.
To select a default stream profile for the Live View page, go to Setup > Live View Config.
Camera Settings
The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.
Image Appearance
To change Image Appearance go to the menus under Setup > Video & Audio > Camera Settings.
Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low dynamic conditions. A lower setting reduces image noise, but the whole image will appear less sharp.
Exposure Settings
Configure the exposure settings to suit the image quality requirements in relation to temperature variations in the scene.
Automatic gain control - This setting is used to automatically adjust the gain to an appropriate range, the weaker the image signal, the stronger the gain. Select the Linear or Equalization automatic gain control method. The latter uses a histogram equalization method, which adjusts the gain dynamically by distributing the most frequent intensity values.
Exposure zones - This settings determines which part of the image is used to calculate the exposure. For most situations, the Auto setting can be used. For particular requirement, select Defined and then click Edit and select one of the predefined areas.
Gain - This setting controls the maximum gain. Lowering the gain reduces the contrast in the thermal image.
Overlay
Overlays are used to provide extra information, for example for forensic video analysis or during product installation and configuration. Overlays are superimposed over the video stream.
An overlay text can display the current date and time, or a text string. When using a text string, modifiers can be used to display information such as the current bit rate or the current frame rate. For information about available modifiers, see File Naming &
Date/Time Formats in the online help .
To enable overlays:
1. Go to Video & Audio > Video Stream and select the Image tab.
2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to
the Axis product, see Overlay Image.
3. To include date and time, select Include date and Include time.
4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming &
Date/Time Formats in the online help .
5. Define text overlay characteristics in the relevant fields.
6. Click Save.
To modify the date and time format, go to System Options > Date & Time. See Date & Time on page 47.
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AXIS Q2901-E Temperature Alarm Camera
Video and Audio
Overlay Image
An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide extra information or to mask a part of the image.
Use a privacy mask to set up a dynamic mask which will always mask the specified part of monitored area.
For more information about privacy masks, see Privacy Mask on page 20.
To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the maximum image resolution. If combining text and image overlays, take into consideration that the text overlay occupies 16 or 32 pixels in height (depending on the resolution) and has the same width as the video image.
To automatically scale the image to the resolution used by the Axis product, select the option Scale with resolution from the
Transparency Settings page which is displayed when uploading in the image.
To upload an overlay image:
1. Go to Video & Audio > Overlay Image.
2. Click Browse and browse to the file.
3. Click Upload.
4. The Transparency Settings page is now displayed:
To make a color in the overlay image transparent, select Use transparency and enter the RGB hexadecimal value for the color. Example: To make white transparent, enter #FFFFFF.
For more examples of hexadecimal values, see the online help .
To scale the image automatically, select Scale with resolution. The image will be scaled down to fit the resolution used by the Axis product.
5. Click Save.
To select the image to use as overlay:
1. Go to Video & Audio > Overlay Image.
2. Select the image to use from the Use overlay image list and click Save.
To display the overlay image:
1. Go to Video & Audio > Video Stream and select the Image tab.
2. Under Overlay Settings, select Include overlay image at the coordinates.
3. To control the image’s position, enter the X and Y coordinates. The X=0 and Y=0 position is the top left corner. If a part of the image is positioned outside the video image, the overlay image will be moved so that the whole image is visible.
4. Click Save.
Use Overlay Text in an Action Rule
forensic video analysis, notify surveillance operators or validate triggers and actions during product installation and configuration.
To display overlay text when an action rule is triggered, the modifier #D should be used as described below. When the rule is triggered, #D will be replaced by the text specified in the action rule.
Start by enabling overlay text in the video stream:
1. Go to Video & Audio > Video Stream and select the Image tab.
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AXIS Q2901-E Temperature Alarm Camera
Video and Audio
2. Under Overlay Settings, select Include text.
3. Enter the modifier #D and, optionally, additional text which will be displayed also when the action rule is not active.
Create the action rule:
1. Go to Events > Action Rules
2. Click Add to create a new rule.
3. Select a Trigger and, optionally, a Schedule and Additional conditions. See the online help for details.
4. From the Actions list, select Overlay Text
5. Enter the text to display in the Text field. This is the text that #D will be replaced by.
6. Specify the Duration. The text can be displayed while the rule is active or for a fixed number of seconds.
Example
To display the text “Motion detected” when motion is detected, enter #D in the Include text field and enter “Motion detected” in the Text field when setting up the action rule.
Privacy Mask
The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.
You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.
For more information, see the online help
Important
Adding many privacy masks may affect the product’s performance.
Note
Adding privacy masks do not affect temperature measurement. Privacy masks only prevent users from viewing selected parts of the video stream displayed in the Live View.
Set Up Audio
To change the product’s audio settings, go to Video & Audio > Audio Settings.
To include the audio stream in a video stream, go to Video & Audio > Video Stream. Under the Audio tab, select Enable audio.
Each stream profile is a separate video stream. To include the audio stream in all stream profiles, go to the audio tab in each stream
profile settings page and enable audio. For more information, see Stream Profiles on page 17.
Audio Modes
The Axis product supports the following audio modes:
Full duplex - Simultaneous two-way audio allowing the Axis product to transmit and receive audio at the same time. There is no echo cancellation; if feedback loops appear, try moving the microphone or the speaker.
Half-duplex - Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit audio using the
Live View page, use the Talk and Listen buttons, see AMC Audio Controls on page 10.
Simplex — Network Camera speaker only - Audio is transmitted from a client to the Axis product and can be played by a speaker connected to the product. To transmit audio using the Live View page, the Talk and Microphone buttons must both be active,
see AMC Audio Controls on page 10.
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AXIS Q2901-E Temperature Alarm Camera
Video and Audio
Simplex — Network Camera microphone only - Audio captured by the product microphone is transmitted from the Axis product to one or more clients.
To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list.
Audio Input
Select Microphone to use an external microphone or Line to use a Line in device, e.g. an audio mixer for multiple microphones or a microphone with a built-in amplifier, as audio source.
Select the +30 dB microphone boost option to amplify the signal of the external microphone connected to the Axis product.
This option is not available when the Line source is selected
Select the microphone sensitivity level (High/Low) depending on the sound level in the monitored area. For example, if the Axis product is installed in a noisy environment, try setting the input sensitivity to Low.
The Microphone power option provides DC power for an external microphone. Microphone power should only be used with microphones that have no battery. This setting should not be enabled when using a dynamic or battery powered microphone.
To use a professional microphone requiring 48 V phantom power, you need an external power supply and a balanced-unbalanced converter (audio transformer) in between.
Use the Input gain to control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB, to amplify the sound. If the sound is too high, choose a lower dB. The Level bar gives a visual representation of the audio signal level in dB relative to the full-scale input level.
• Green — the signal is at a good level.
• Yellow — the signal is becoming distorted.
• Red — the signal is distorted.
Use the Encoding option to select digital audio encoding format.
• AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is included in the Axis product.
• G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system
• G726 is an unlicensed speech codec that is most commonly used within the security industry.
Note
If recording audio to edge storage, such as an SD card or network share, use AAC encoding.
The Sample rate defines the number of times per second the sound is sampled. A higher sample rate will provide better audio quality, but also requires a greater bandwidth.
Set the required Bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit rate may have latency or delay, but will require less bandwidth.
For more information about these settings, please see the online help .
Audio Output
Configure the audio output settings under Video & Audio > Audio Settings.
Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the sound is too high, choose a lower dB.
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AXIS Q2901-E Temperature Alarm Camera
Video and Audio
Audio Clips
An audio clip is a sound file that can be played when events occur or directly from the Live View page. The audio clip must first be uploaded to the Axis product or recorded by a microphone connected to the product.
To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help .
To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information,
Note
Audio clips cannot be used if the product’s audio functionality is enabled. The audio functionality is enabled on the Audio tab under Video & Audio > Video Stream.
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AXIS Q2901-E Temperature Alarm Camera
Thermal Settings
Thermal Settings
The thermal settings can be used to configure isothermal settings and set the temperature scale.
•
Isothermal settings. See page 23.
•
Temperature scale. See page 25.
Isothermal Settings
Isothermal settings are used to configure the colors in the image that visually highlight temperature differences. There are two palette types that can be applied to the image, and the vertical bar indicates which palette type that is active:
• Palette (default): All the colors in the applied palette are used to color the image but no colors correspond in any way to specific temperatures in the image. The vertical bar shows the selected palette.
A
A White-hot
B Black-hot
C Planck
D Axis
E Rainbow
F Red-hot
G Nightvision
B C D E F G
• Isotherm palette (isotherm enabled): Isotherm palettes make it possible to isolate predefined colors to selectable temperature levels. The vertical bar shows the selected isotherm palette and the entered temperature levels.
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AXIS Q2901-E Temperature Alarm Camera
Thermal Settings
28˚C
25˚C
22˚C
28˚C
25˚C
22˚C
28˚C
25˚C
22˚C
28˚C
25˚C
22˚C
28˚C
25˚C
22˚C
28˚C
25˚C
22˚C
28˚C
25˚C
22˚C a b a
Iso-Fire-WH b Iso-Fire-BH c Iso-Planck-WH d Iso-Axis-WH e
Iso-Midrange-WH f Iso-Midrange-BH g
Iso-Rainbow-WH c d e f
Set up Palette
To set up a palette to highlight temperature differences in the image:
1. Go to Thermal Settings > Isothermal Settings
2. Select a palette in the Palette drop-down-menu.
3. Click Save to save your settings and show your palette in the vertical bar.
Set up Isotherm Palette
To set up an isothermal palette that isolates predefined colors to selectable temperature levels in the image:
1. Go to Thermal Settings > Isothermal Settings
2. Select Enable isotherm (the default Palette drop-down-menu is disabled).
3. Select an Isotherm palette in the drop-down-menu.
4. Enter your temperature levels in the Level fields:
Upper: This level corresponds to the upper color indicated in the vertical bar.
Middle: This level corresponds to the middle color indicated in the vertical bar.
Lower: This level corresponds to the lower color indicated in the vertical bar.
5. Click Save to save your settings and show the isotherm palette and your defined levels in the vertical bar.
g
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AXIS Q2901-E Temperature Alarm Camera
Thermal Settings
Temperature Scale
Temperature data can be displayed in either Celsius or Fahrenheit. Select the temperature unit and click Save to apply the setting.
The Axis product can automatically convert all temperature values that you have entered into the selected temperature scale.
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AXIS Q2901-E Temperature Alarm Camera
Configure the Live View Page
Configure the Live View Page
You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of the Live View page.
•
•
Default Viewer for Browser. See page 26.
•
•
Action Buttons. These are the buttons described in Controls on the Live View Page on page 9 .
•
Temperature Settings. See Temperature Settings on page 27.
•
User Defined Links. See page 27.
•
Default Viewer for Browsers
From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and selects the best available combination.
Browser
Windows Internet Explorer
Other browsers
Viewer
AMC
QuickTime
Java applet
Still image
Server Push
QuickTime
Java applet
Still image
Description
Recommended viewer in Internet Explorer (H.264/Motion JPEG).
H.264.
A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client:
• JVM (J2SE) 1.4.2 or higher.
• JRE (J2SE) 5.0 or higher.
Displays still images only. Click the Refresh button in your browser to view a new image.
Recommended viewer for other browsers (Motion JPEG).
H.264.
A slower imaging alternative to Server Push (Motion JPEG only).
Displays still images only. Click the Refresh button in your browser to view a new image.
For more information, please see the online help .
Viewer Settings
To configure options for the viewer, go to Live View Config > Viewer Settings.
• Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser.
• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media
Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your
Axis reseller.
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AXIS Q2901-E Temperature Alarm Camera
Configure the Live View Page
• Select Enable recording button to enable recording from the Live View page. This button is available when using the
Temperature Settings
To configure temperature settings, go to Live View Layout > Temperature Settings
• Show Temperature Zones: Shows the created temperature zones on the Live View page.
• Show Temperature Zone name and Temperature data: Shows zone specific details on the Live View page, that is, zone name, minimum or maximum temperature values.
• Show Spot Temperature Button: Shows the spot temperature button on the Live View page. Use the spot temperature button to display the temperature value for a specific area of the image.
User Defined Links
To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.
Output Buttons
External I/O devices connected to the Axis product’s output ports can be controlled directly from the Live View page.
To display output buttons in the Live View page:
1. Go to Setup > Live View Config.
2. Under Output Buttons, select the type of control to use:
Pulse activates the output for a defined period of time. The pulse time can be set from 1/100 second to 60 seconds.
Active/Inactive displays two buttons, one or each action.
To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state.
For more information about I/O ports, see I/O Ports on page 55.
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AXIS Q2901-E Temperature Alarm Camera
Detectors
Detectors
Temperature Detection
Temperature detection is used to generate an alarm whenever the temperature changes according to defined conditions:
• The temperature rises above a specified temperature
• The temperature falls below a specified temperature
• The temperature increases above a specified rate
Temperature detection is set by configuring up to six temperature detection zones in the camera view. Once temperature detection zones are configured, the Axis product can be configured to perform actions when temperature changes are detected. Possible actions
Note
To detect temperatures above 150 °C (302 °F), the area above this temperature area must be larger than 3% of the exposure
zone. To resize the exposure zone, see Exposure Settings on page 18.
Set up Temperature Detection Zones
To set up a temperature detection zone with detection conditions that apply for action rules, follow these instructions:
Basic Settings
1. Go to Detectors > Temperature Detection
2. Click New to create a new zone and enter a descriptive name.
3. Adjust the zone size (drag the frame) and the zone position (click on the text at the top and drag to the desired position).
4. Select the Detection Type for the zone:
Above (A): Triggers if the temperature rises above the level (C) that you have set in the Detection Temperature field. By default, maximum temperature in the zone is used as the base for temperature detection.
28
AXIS Q2901-E Temperature Alarm Camera
Detectors
Below (B): Triggers if the temperature falls below the level (C) that you have set in the Detection Temperature field. By default, minimum temperature in the zone is used as the base for temperature detection.
+
-
000 000
A
000 000
000
B
C
000
B
000
000 000 00000
00000
Increase:Triggers if the temperature (E) increases faster than the increase rate (F) during an increase time interval (for example, in the time between t1 and t2). The increase rate (F) is defined as number of degrees
(in Celsius or Fahrenheit) during a set time interval. In the following example, the measurement points (G) between t1 and t2 trigger an Increase alarm. The Increase alarm for t1 and t2 is active between t2 and t3. The measurement points between t2 and t3 untrigger the Increase alarm).
Detection type Increase
29
AXIS Q2901-E Temperature Alarm Camera
Detectors
+
-
G
D
G
E
D
G
D
G
D
G
+
-
F
D
D
F
D
F
D
F t2 t3
+
t0
F t1 t4
D: Actual temperature increase in the zone
E: Temperature in the zone
F: Your temperature increase rate, expressed in degrees (°C or °F) per seconds
G: Measurement point that triggers or untriggers an alarm
Note
By default, maximum temperature in the zone is used as the base for detection type Increase.
To edit emissivity settings in the zone: Select Advanced Settings and enter an emissivity value (0.50 – 1.00).
Different materials have different emissivity levels. See Material Emissivity Table on page 32.
5. For detection type Above (A) or Below (B): Enter the Detection Temperature in the zone.
30
AXIS Q2901-E Temperature Alarm Camera
Detectors
6. For detection type Increase: Enter the increase rate (F) in degrees per seconds in the Increase rate fields.
The Y-axis: the degrees in Celsius or Fahrenheit
The X-axis: the increase time in seconds
+
-
F
7. Click Save to save your settings or continue to the Advanced Settings section to set additional detection conditions.
Advanced Settings
1. In a temperature detection zone: Select Advanced Settings to show additional detection settings.
2. Enter an emissivity value (0.50 – 1.00). in the Emissivity field. Different materials have different emissivity levels. See
Material Emissivity Table on page 32.
3. Select Maximum temperature in the zone or Minimum temperature in the zone as the base for temperature detection:
Maximum temperature in zone (C): The temperature detection (Above / Below / Increase) will be based on the maximum temperature in the zone.
Minimum temperature in zone (C): The temperature detection (Above / Below / Increase) will be based on the minimum temperature in the zone.
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AXIS Q2901-E Temperature Alarm Camera
Detectors
+
-
000
000
000
A
C
000
000
000
B t0
D t1 t2
D t3 t4
Note
4. If detection type Above (A) or Below (B) is selected: Enter a Delay Time (D) in seconds.
Alarms are triggered after the Delay time (D) has elapsed. In the example, an Above alarm is triggered between t1 and t2. A
Below alarm is triggered between t3 and t4.
5. Click Save to save your settings.
Show and Hide Detection Zones -
• To view all the detection zones, select View All Zones.
• To view only one detection zone, select the zone under Zone Name and click View Selected Zone.
Detection Zone Colors -
• The blue rectangle implies that you have selected a detection zone for editing.
• The green rectangle implies that no temperature alarm has triggered in the zone.
• The red rectangle implies that a temperature alarm has triggered in the zone.
Material Emissivity Table
The following table lists approximated emissivity values for a number of common material types.
For more information about emissivity, see the AXIS White paper Remote temperature monitoring available at www.axis.com
32
AXIS Q2901-E Temperature Alarm Camera
Detectors
Material
Asphalt
Charcoal
Cloth
Concrete
Foodstuff
Graphite
Metals (unoxidized)
Oil paint (value may vary depending on paint types)
Paints (value may vary depending on color)
Plastics (value may vary depending on surface finish and paint types)
Porcelain (glazed)
Rubber(hard)
Rubber(soft)
Skin (human)
Soil
Tape (electrical)
Tar paper
Textiles
Wood (value may vary depending on wood type, finish etc.)
Shock Detection
Enable Shock Detection from the Detectors menu. Shock detection is used, for example, to generate an alarm if the product is hit by an object or if the product is tampered with.
Use the Shock sensitivity slider to adjust the sensitivity level at which the product should send an alarm. Low sensitivity value implies that the product will generate an alarm only if the hit is powerful. A high sensitivity value implies that the product will generate an alarm even with mild tampering.
Motion Detection
Motion detection is used to generate an alarm whenever movement starts or stops in the camera view.
Motion detection is configured by defining up to 10 Include and Exclude windows:
• Include windows — define areas where motion should be detected
• Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows are automatically ignored).
For instructions, see Set Up Motion Detection Windows on page 34.
To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See
Motion Detection Parameters on page 34.
Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected.
0.92
0.94
0.86
0.98
0.93
0.95-0.97
0.93
0.94
0.90-0.95
Emissivity
0.93
0.96
0.95
0.94
0.80-0.90
0.97
<0.10
0.92-0.96
0.90-0.96
0.92-0.95
33
AXIS Q2901-E Temperature Alarm Camera
Detectors
Note
• Using the motion detection feature may decrease the product’s overall performance.
• The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window.
Set Up Motion Detection Windows
To set up a motion detection Include Window, follow these instructions:
1. Go to Detectors > Motion Detection.
2. Select the Configure Included Windows option and click New. Select the new window in the list of windows and enter a descriptive name.
3. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired position) of the window.
motion within an active window is indicated by red peaks in the Activity window.
5. Click Save.
To exclude parts of the include window, select the Configure Excluded Windows and position the exclude window within the include window.
To delete an include or exclude window, select the window in the list of windows and click Del.
Motion Detection Parameters
The parameters controlling motion detection are described in the table below:
Parameter
High level (100%)
Low level (0%)
Default values
Object Size
Only very large objects trigger motion detection.
Even very small objects trigger motion detection.
Low
History
An object that appears in the window triggers motion detection for a long time before it is considered as non-moving.
An object that appears in the window triggers motion detection only for a very short time before it is considered as non-moving.
High
Sensitivity
Small variations in thermal radiation between object and background will trigger the motion detection.
Large variations in thermal radiation between object and background will trigger motion detection
High
Note
• To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size.
• To avoid triggering on small objects, select a high object size.
• While monitoring an area where moving objects are not expected, select a high history level. This will cause motion detection to trigger as long as the object is present in the window.
Audio Detection
The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.
1. Go to Detectors > Audio Detection.
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AXIS Q2901-E Temperature Alarm Camera
Detectors
2. Set the audio alarm level and click Save.
3. Go to Events > Action Rules and set up an action rule, see Set Up Action Rules on page 38.
Detected audio is indicated by colored peaks in the Activity indicator. An event is triggered when detected audio rises above or falls below the threshold value, which is represented by the bar.
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AXIS Q2901-E Temperature Alarm Camera
Applications
Applications
Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications
Note
• It is recommended to run one application at a time.
• Avoid running applications when the built-in motion detection is active.
Application Licenses
Some applications need a license to run. Licenses can be installed in two ways:
• Automatic installation — requires access to the Internet
• Manual installation — obtain the license key from the application vendor and upload the key to the Axis product
To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under
System Options > Support > System Overview.
Install Application
To install and start an application:
1. Go to Setup > Applications.
2. Under Upload Application, click Browse. Locate the application file and click Upload Package.
3. Install the license (if applicable). For instructions, see the documentation provided by the application vendor.
4. Start the application. Go to page Applications, select the application in the list of installed applications and click Start.
5. Configure the application. For instructions, see the documentation provided by the application vendor.
Note
• Applications can be uploaded by product administrators.
• Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management, version
3.10 and later.
To generate a log file for the application, go to Applications. Select the application and click Log.
Application Considerations
If an application is upgraded, application settings, including the license, will be removed. The license must be reinstalled and the application reconfigured.
If the Axis product’s firmware is upgraded, installed applications and their settings will remain unchanged, although this is not guaranteed by Axis Communications AB. Note that the application must be supported by the new firmware. For information about
firmware upgrades, see Upgrade the Firmware.
If the Axis product is restarted, running applications will restart automatically.
If the Axis product is restored, installed applications remain unchanged but must be restarted. To start the application, go to
Setup > Applications. Select the application in the list of installed applications and click Start. For information about restoring
the Axis product, see Maintenance.
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AXIS Q2901-E Temperature Alarm Camera
Applications
If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory
default, see Reset to Factory Default Settings.
AXIS Video Motion Detection
The application AXIS Video Motion Detection is included in this product. AXIS Video Motion Detection is an application that detects moving objects in the camera’s field of view. When a moving object is detected, AXIS Video Motion Detection sends an alarm that can be used by Axis network cameras and video encoders, and by third-party software, to, for example, record video or send a notification.
It is possible to set up include and exclude areas to define the parts of the scene in which moving objects should be detected.
Ignore filters can be used to avoid detecting objects such as shadows of swaying trees, lights from passing cars and small animals regardless of where in the scene the objects appear.
To avoid detecting unwanted objects, the application should be configured. During configuration, visual confirmation can be used to help understand the effect of the different filters. When visual confirmation is enabled, the application highlights detected and ignored objects.
For detailed information about how to set up and configure the application, see the AXIS Video Motion Detection User Manual at
www.axis.com.
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AXIS Q2901-E Temperature Alarm Camera
Events
Events
The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
Set Up Action Rules
An action rule defines the conditions that must be met for the product to perform an action, for example record video or send an email notification. If multiple conditions are defined, all of them must be met to trigger the action.
The following example describes how to set up an action rule to record video to a network share if there is movement in the camera’s field of view.
Set up motion detection and add a network share:
1. Go to Detectors > Motion Detection and configure a motion detection window. See page 34
2. Go to System Options > Storage and set up the network share. See page 54.
Set up the action rule:
1. Go to Events > Action Rules and click Add.
2. Select Enable rule and enter a descriptive name for the rule.
3. Select Detectors from the Trigger drop-down list.
4. Select Motion Detection from the drop-down list. Select the motion detection window to use.
5. Optionally, select a Schedule and Additional conditions. See below.
6. Under Actions, select Record Video from the Type drop-down list.
7. Select a Stream profile and configure the Duration settings as described below.
8. Select Network Share from the Storage drop-down list.
To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using additional conditions, all conditions must be met to trigger the action.
To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger should be ignored before the action rule can be activated again.
The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered again during the post-trigger time, the recording time will be extended with another post-trigger time period.
For more information, see the online help .
Triggers
Available action rule triggers and conditions include:
•
Applications – Use installed applications to trigger the rule. See Applications on page 36.
• Detectors
-
Audio Detection – Trigger the rule when audio is detected. See Audio Detection on page 34.
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AXIS Q2901-E Temperature Alarm Camera
Events
Live Stream Accessed – Trigger the rule when any stream is accessed and during edge storage playback.
This can for example be used to send notifications.
-
Motion Detection – Trigger the rule when motion is detected. See Motion Detection on page 33.
-
Temperature Detection – Trigger the rule whenever the alarm conditions of the temperature zone are met.
See Temperature Detection on page 28.
• Hardware
Heater – Trigger the rule if the heater is malfunctioning. This can for example be used to send maintenance notifications.
Network – Trigger the rule if network connection is lost or restored. This can for example be used to start recording to the SD card.
Temperature – Trigger the rule if the temperature falls outside or inside the operating range of the product. This can for example be used to send maintenance notifications.
• Input Signal
-
-
and configuration.
Virtual Inputs – can be used by a VMS (Video Management System) to trigger actions. Virtual inputs can, for example, be connected to buttons in the VMS user interface.
• Storage
Full – Trigger the rule when the storage device is full. Under normal operation, the oldest recordings will be overwritten to prevent the storage device from becoming full.
Locked – Trigger the rule if the storage device is locked (write protected).
• System
System Ready – Trigger the rule when the product has been started and all services are running. This can for example be used to send a notification when the product restarts.
• Time
Available – Trigger the rule when the storage device is unmounted or removed. This can for example be used to send maintenance notifications.
Disruption – Trigger the rule if storage problems are detected, for example if the storage device is unavailable, removed, full, locked or if other read or write problems occur. This can for example be used to send maintenance notifications.
-
upload an image every 5 minutes.
-
Use Schedule – Trigger the rule according to the selected schedule. See Create Schedules on page 41.
Actions
Available actions include:
39
AXIS Q2901-E Temperature Alarm Camera
Events
• Output Port – Activate an I/O port to control an external device.
•
Overlay Text – Display an overlay text. See Use Overlay Text in an Action Rule on page 19.
•
Play Audio Clip – See Audio Clips on page 22.
• Record Video – Record video and audio to a selected storage. To record audio, use AAC audio encoding and make sure that audio is enabled in the selected stream profile.
• Send Images – Send images to a recipient.
• Send Notifications – Send a notification message to a recipient.
• Send Video Clip – Send a video clip to a recipient.
• Status LED – Flash the LED indicator. This can for example be used to validate triggers such as motion detection during product installation and configuration.
Add Recipients
The product can send media files and messages to notify users about events. Before the product can send media files or notification messages, you must define one ore more recipients. For information about available options, see .
To add a recipient:
1. Go to Events > Recipients and click Add.
2. Enter a descriptive name.
3. Select a recipient Type.
4. Enter the information needed for the recipient type.
5. Click Test to test the connection to the recipient.
6. Click OK.
Set Up Email Recipients
Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and authentication used by, for example, a corporate email server.
Note
Some email providers have security filters that prevent users from receiving or viewing large amount of attachments, from receiving scheduled emails and similar. Check the email provider’s security policy to avoid delivery problems and locked email accounts.
To set up an email recipient using one of the listed providers:
1. Go to Events > Recipients and click Add.
2. Enter a Name and select Email from the Type list.
3. Enter the email addresses to send emails to in the To field. Use commas to separate multiple addresses.
4. Select the email provider from the Provider list.
5. Enter the user ID and password for the email account.
6. Click Test to send a test email.
To set up an email recipient using for example a corporate email server, follow the instructions above but select User defined as
Provider. Enter the email address to appear as sender in the From field. Select Advanced settings and specify the SMTP server
40
AXIS Q2901-E Temperature Alarm Camera
Events address, port and authentication method. Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates,
Create Schedules
Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours. Use one of the predefined schedules or create a new schedule as described below.
To create a new schedule:
1. Go to Events > Schedules and click Add.
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.
3. Click OK.
To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.
Set Up Recurrences
Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour.
To set up a recurrence:
1. Go to Events > Recurrences and click Add.
2. Enter a descriptive name and recurrence pattern.
3. Click OK.
To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list.
To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.
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AXIS Q2901-E Temperature Alarm Camera
Recordings
Recordings
The Axis product can be configured to record video continuously or according to an action rule:
•
To start a continuous recording, see page 42.
•
To set up action rules, see page 38.
•
To access recordings, see Recording List on page 42.
•
To configure camera controlled storage, see Storage on page 53.
Recording List
Recorded videos are listed on the Recordings > List page. The list shows each recording’s start date and time, duration and the event that triggered the recording.
To play or download a recording, follow these steps:
1. Go to Recordings > List.
2. Use the filter to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take a long time to complete.
3. Select the recording.
4. Click Play to play the recording, or click Download to download the recording.
Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped with the date and time they were downloaded (that is, not the date the recordings were made).
Note
To play recordings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/techsup/software
For detailed recording and video information, select a recording and click Properties.
To remove a recording, select the recording and click Remove.
Continuous Recording
If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings.
To start a continuous recording, follow these steps:
1. Go to Recordings > Continuous.
2. Select Enabled.
3. Select the type of storage device from the Storage list.
4. Select a Stream profile to use for continuous recordings. To include audio in the recording, use AAC audio encoding and make sure that audio is enabled in the selected stream profile.
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AXIS Q2901-E Temperature Alarm Camera
Recordings
5. Click Save to save and start the recording.
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AXIS Q2901-E Temperature Alarm Camera
Languages
Languages
Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
Note
• Resetting the product to factory default settings will erase any uploaded language files and reset the product language to
English.
• Clicking the Restore button on the Maintenance page will not affect the language.
• A firmware upgrade will not affect the language used. However if you have uploaded a new language to the product and later upgrade the firmware, it may happen that the translation no longer matches the product's web pages. In this case, upload an updated language file.
• A language already installed in the product will be replaced when a current or a later version of the language file is uploaded.
44
AXIS Q2901-E Temperature Alarm Camera
System Options
System Options
Security
Users
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
The user list displays authorized users and user groups (access levels):
Viewer - Access to the Live View page
Operator - Access to the Live View page and to all settings except System Options
Administrator - Unrestricted access to all settings; can add, modify and remove other users.
Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality.
Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be made before using the Axis product.
ONVIF
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperablity between different vendor products, increased flexibility, reduced cost and future-proof systems.
By creating a user you automatically enable ONVIF communication. Use the user name and password with all ONVIF communication with the product. For more information see www.onvif.org
IP Address Filter
IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).
HTTPS
HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing.
HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by
HTTPS is considered adequate for most commercial exchanges.
The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) log in.
To use HTTPS, an HTTPS certificate must first be installed. Go to System Options > Security > Certificates to install and manage
certificates. See Certificates on page 46.
To enable HTTPS on the Axis product:
1. Go to System Options > Security > HTTPS
2. Select an HTTPS certificate from the list of installed certificates.
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AXIS Q2901-E Temperature Alarm Camera
System Options
3. Optionally, click Ciphers and select the encryption algorithms to use for SSL.
4. Set the HTTPS Connection Policy for the different user groups.
5. Click Save to enable the settings.
To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.
The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page.
IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1X, devices must be authenticated. The authentication is performed by an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service.
In Axis implementation, the Axis product and the authentication server identify themselves with digital certificates using EAP-TLS
(Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by a Certification Authority (CA).
You need:
• a CA certificate to authenticate the authentication server.
• a CA-signed client certificate to authenticate the Axis product.
are preinstalled.
To allow the product to access a network protected by IEEE 802.1X:
1. Go to System Options > Security > IEEE 802.1X.
2. Select a CA Certificate and a Client Certificate from the lists of installed certificates.
3. Under Settings, select the EAPOL version and provide the EAP identity associated with the client certificate.
4. Check the box to enable IEEE 802.1X and click Save.
Note
For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP
server. See Date & Time on page 47.
Certificates
Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates can be used with the Axis product:
Server/Client certificates - To authenticate the Axis product.
CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network.
Note
Installed certificates, except preinstalled CA certificates, will be deleted if the product is reset to factory default. Preinstalled
CA certificates that have been deleted will be reinstalled.
A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained.
46
AXIS Q2901-E Temperature Alarm Camera
System Options
To install a self-signed certificate:
1. Go to Setup > System Options > Security > Certificates.
2. Click Create self-signed certificate and provide the requested information.
To create and install a CA-signed certificate:
1. Create a self-signed certificate as described above.
2. Go to Setup > System Options > Security > Certificates.
3. Click Create certificate signing request and provide the requested information.
4. Copy the PEM-formatted request and send to the CA of your choice.
5. When the signed certificate is returned, click Install certificate and upload the certificate.
Server/Client certificates can be installed as Certificate from signing request or as Certificate and private key. Select Certificate
and private key if the private key is to be upload as a separate file or if the certificate is in PKCS#12 format.
The Axis product is shipped with several preinstalled CA certificates. If required, additional CA certificates can be installed:
1. Go to Setup > System Options > Security > Certificates.
2. Click Install certificate and upload the certificate.
Audio Support
Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure
audio settings, see Set Up Audio on page 20.
Note
Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.
Date & Time
The Axis product’s date and time settings are configured under System Options > Date & Time.
Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see below).
To change the date and time settings, select the preferred Time mode under New Server Time:
• Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and time are set once and will not be updated automatically.
• Synchronize with NTP Server – Obtains date and time from an NTP server. With this option, date and time settings are
updated continuously. For information on NTP settings, see NTP Configuration on page 50.
• Set manually – Allows you to manually set date and time.
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving
time changes.
The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the predefined formats or see File Naming & Date/Time Formats in the online help for information on how to create custom date and time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.
47
AXIS Q2901-E Temperature Alarm Camera
System Options
Network
Basic TCP/IP Settings
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled.
IPv4 Address Configuration
By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of
IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is then possible to access the Axis product by name (host name).
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset
the product to the factory default settings (see page 57) and then perform the installation again.
To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.
IPv6 Address Configuration
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.
ARP/Ping
The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional two minutes.
To disable the service, go to System Options > Network > TCP/IP > Basic and clear the option Enable ARP/Ping setting of IP address.
Pinging the product is still possible when the service is disabled.
Assign IP Address Using ARP/Ping
The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power.
1. Acquire a free static IP address on the same network segment as the computer.
2. Locate the serial number (S/N) on the product label.
3. Open a command prompt and enter the following commands:
Linux/Unix syntax arp -s <IP address> <serial number> temp ping -s 408 <IP address>
Linux/Unix example arp -s 192.168.0.125 00:40:8c:18:10:00 temp ping -s 408 192.168.0.125
Windows syntax (this may require that you run the command prompt as an administrator) arp -s <IP address> <serial number>
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AXIS Q2901-E Temperature Alarm Camera
System Options ping -l 408 -t <IP address>
Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125
4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power.
5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar.
6. Open a browser and type http://<IP address> in the Location/Address field.
For other methods of assigning the IP address, see the Installation and Management Software CD or the document Assign an IP
Address and Access the Video Stream on Axis Support web at www.axis.com/techsup
Note
• To open a command prompt in Windows, open the Start menu and type cmd in the Run/Search field.
• To use the ARP command in Windows 8/Windows 7/Windows Vista, right-click the command prompt icon and select
Run as administrator.
• To open a command prompt in Mac OS X, open the Terminal utility from Application > Utilities.
AXIS Video Hosting System (AVHS)
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/hosting
The AVHS settings are configured under System Options > Network > TCP IP > Basic. The possibility to connect to an AVHS service is enabled by default. To disable, clear the Enable AVHS box.
connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.
AXIS Internet Dynamic DNS Service
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net
To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.
Note
AXIS Internet Dynamic DNS Service requires IPv4.
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System
Options > Network > TCP/IP > Advanced.
Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.
To make manual settings, select Use the following DNS server address and specify the following:
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AXIS Q2901-E Temperature Alarm Camera
System Options
Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optional and will be used if the primary is unavailable.
NTP Configuration
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under
System Options > Network > TCP/IP > Advanced.
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
Host Name Configuration
The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.
Select Use the host name to set the host name manually.
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.
For more information, see the online help .
Link-Local IPv4 Address
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-supplied IP address at the same time.
This function can be disabled under System Options > Network > TCP/IP > Advanced.
HTTP
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 80, any port in the range 1024–65535 can be used.
HTTPS
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the default setting, which is 443, any port in the range 1024–65535 can be used.
NAT traversal (port mapping) for IPv4
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product.
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.
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AXIS Q2901-E Temperature Alarm Camera
System Options
Note
• For NAT traversal to work, this must be supported by the router. The router must also support UPnP TM .
• In this context, router refers to any network routing device such as a NAT router, Network router, Internet Gateway,
Broadband router, Broadband sharing device, or a software such as a firewall.
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnP TM .
Note that UPnP TM must be enabled in the product (see System Options > Network > UPnP).
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is found, the default router is selected.
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter a port in the range 1024–65535. If the port field is empty or contains the default setting, which is 0, a port number is automatically selected when enabling NAT traversal.
Note
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.
FTP
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled under System Options > Network > TCP/IP > Advanced.
Note
This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers.
RTSP
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554.
Note
H.264 video streams will not be available if the RTSP server is disabled.
SOCKS
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help .
QoS (Quality of Service)
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.
The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the
Axis product can mark different types of traffic.
Note
Live audio DSCP will be equal to live video DSCP if H.264 over RTSP is used.
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AXIS Q2901-E Temperature Alarm Camera
System Options
SMTP (email)
To send email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This is done under System Options > Network > SMTP (email).
Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided. A From
email address is also required. If the mail server requires authentication, check Use authentication to log in to this server and enter the necessary information.
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management station running SNMP. Community names are used to identify groups.
To enable and configure SNMP in the Axis product, go to the System Options > Network > SNMP page.
Depending on the level of security required, select the version on SNMP to use.
Traps are used by the Axis product to send messages to a management system on important events and status changes. Check Enable
traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.
Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.
Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.
The following traps are available:
• Cold start
• Warm start
• Link up
• Authentication failed
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.
password.
Note
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see
Reset to Factory Default Settings on page 57.
UPnP
TM
The Axis product includes support for UPnP TM . UPnP TM is enabled by default and the product is automatically detected by operating systems and clients that support this protocol.
UPnP TM can be disabled under System Options > Network > UPnP TM .
RTP/H.264
The RTP port range and multicast settings are configured under System Options > Network > RTP.
The RTP port range defines the range of ports from which the video/audio ports are automatically selected. For multicast streams, only certain IP addresses and port numbers should be used.
Select Always Multicast Video and/or Always Multicast Audio to start multicast streaming without opening an RTSP session.
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AXIS Q2901-E Temperature Alarm Camera
System Options
Bonjour
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol.
Bonjour can be disabled under System Options > Network > Bonjour.
Storage
SD Card
NO TICE
To prevent data corruption, the SD card should be unmounted before removal.
Note
For SD card recommendations see www.axis.com
The Axis product supports microSD/microSDHC/microSDXC cards.
The following SD card file systems are supported:
• ext4 — recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access data stored on the card from the Windows operating system, a third-party ext4 driver or application is required.
• vFAT — supported by most operating systems for personal computers.
The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.
To avoid filling the card, it is recommended to remove recordings continuously. Under General Settings, select Remove recordings
older than and select the number of days or weeks.
To stop writing to the card and protect recordings from being removed, select Lock under General Settings.
Mount and Unmount SD Card
NO TICE
To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.
The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.
To unmount the SD card:
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.
2. Click SD Card.
3. Click Unmount.
4. The card can now be removed.
Format SD Card
NO TICE
Formatting the SD card will remove all data and recordings stored on the card.
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AXIS Q2901-E Temperature Alarm Camera
System Options
The Axis product can be configured to automatically format SD cards that are inserted into the product. If autoformat is enabled and an SD card is inserted, the product will check if the SD card has the ext4 file system. If the card has a different file system, the card will automatically be formatted to ext4.
Important
If autoformat is enabled, only use new or empty SD cards. Any data stored on the card will be lost when the card is inserted into the Axis product.
To enable automatic formatting, follow these steps:
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.
2. Click SD Card.
3. Under General Settings, select Autoformat to.
4. Click OK to save settings.
An SD card inserted into the product can be manually formatted to one of the supported file systems. To manually format the
SD card, follow these steps:
1. Insert the SD card in the SD card slot.
2. Open the Axis product’s webpages and go to Setup > System Options > Storage.
3. Click SD Card.
4. Click Format and select the desired file system.
5. Click OK to start formatting the card.
Network Share
Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for recordings and data from the Axis products connected to the network. For information about reference NAS devices, go to www.axis.com/products/cam_companion_software/supported.htm
Note
For NAS recommendations see www.axis.com
To add a network share:
1. Go to System Options > Storage.
2. Click Network Share.
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
4. Enter the name of the share in the Share field. Sub folders cannot be used.
5. If required, select The share requires login and enter the user name and password.
6. Click Connect.
To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.
To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings
older than and select the number of days or weeks.
To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.
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AXIS Q2901-E Temperature Alarm Camera
System Options
Ports & Devices
I/O Ports
Port Status
The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.
Maintenance
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.
Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.
Note
A restart clears all entries in the Server Report.
Click Restore to reset most settings to the factory default values. The following settings are not affected:
• the boot protocol (DHCP or static)
• the static IP address
• the default router
• the subnet mask
• the system time
• the IEEE 802.1X settings
• uploaded applications are kept but must be restarted
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.
This can be useful for identifying the product among other products installed in the same location.
For information about firmware upgrade, see Upgrade the Firmware on page 59.
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.
See also Troubleshooting on page 59.
System Overview
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.
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AXIS Q2901-E Temperature Alarm Camera
System Options
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.
System Log - Provides information about system events.
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live
View. The server report .zip file should always be included when contacting support.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media streams.
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.
Advanced
Scripting
Scripting allows experienced users to customize and use their own scripts.
NO TICE
Improper use may cause unexpected behavior and loss of contact with the Axis product.
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.
To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its
factory default settings, see page 57.
For more information, see www.axis.com/developer
File Upload
Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload.
Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.
Plain Config
Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from this page.
To open Plain Config, go to System Options > Advanced > Plain Config. Axis Support does not provide assistance.
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AXIS Q2901-E Temperature Alarm Camera
System Options
Reset to Factory Default Settings
Important
Reset to factory default should be used with caution. A reset to factory default will reset all settings, including the IP address, to the factory default values.
Note
The installation and management software tools are available on the CD supplied with the product and from the support pages on www.axis.com/techsup
To reset the product to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the control button and reconnect power. See Hardware Overview on page 6 .
3. Keep the control button pressed for about 15–30 seconds until the status LED indicator flashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90
5. Using the installation and management software tools, assign an IP address, set the password, and access the video stream.
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.
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AXIS Q2901-E Temperature Alarm Camera
Multi-Connector Cable (sold separately)
Multi-Connector Cable (sold separately)
When connecting external equipment to the Axis product, a multi-connector cable (available from Axis) is required in order to maintain the product’s IP rating. The multi-connector cable can be purchased from your Axis reseller.
6 . The cable provides the following connectors:
Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).
Audio out (green) - 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker with a built-in amplifier. A stereo connector must be used for the audio out.
I/O terminal connector - Use with external devices in combination with, for example, tampering alarms, motion detection, event triggering, time lapse recording and alarm notifications. In addition to the 0 V DC reference point and power (DC output), the I/O connector provides the interface to:
• Digital output — For connecting external devices such as relays and LEDs. Connected devices can be activated by the
VAPIX® Application Programming Interface, output buttons on the Live View page or by an Action Rule. The output will show as active (shown under System Options > Port & Devices > Port Status) if the alarm device is activated.
• Digital input — An alarm input for connecting devices that can toggle between an open and closed circuit, for example: PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input becomes active (shown under System Options > Port & Devices > Port Status).
For an example diagram, see .
I/O connector
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AXIS Q2901-E Temperature Alarm Camera
Troubleshooting
Troubleshooting
Check the Firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
Upgrade the Firmware
Important
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.
Note
• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.
• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading the firmware.
To upgrade the product’s firmware:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the product’s webpages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
4. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line: arp -s <IP address> <serial number> temp ping -l 408 <IP address>
In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s <IP address> <serial number> ping -l 408 -t <IP address>
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the
Status indicator.
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AXIS Q2901-E Temperature Alarm Camera
Troubleshooting
5. Reinstall the product, referring to the Installation Guide.
If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been
The product is located on a different subnet
The IP address is being used by another device
If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):
Possible IP address conflict with another device on the same subnet.
• If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.
The IP address has been changed by DHCP
If the password for the user root is lost, the product must be reset to the factory default settings.
See Reset to Factory Default Settings on page 57.
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).
Certificate error when using
IEEE 802.1X
If required, a static IP address can be assigned manually. For instructions, see the Installation and
Management Software CD or the document Assign an IP Address and Access the Video Stream on
Axis Support web at www.axis.com/techsup.
For authentication to work properly, the date and time settings in the Axis product should be
synchronized with an NTP server. See Date & Time on page 47.
The product is accessible locally but not externally
Router configuration To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal feature which will attempt to automatically configure the router to allow access to the Axis
product, see NAT traversal (port mapping) for IPv4 on page 50. The router must support UPnP
TM .
Firewall protection
Default routers required
Check the Internet firewall with your network administrator.
Check if you need to configure the router settings from System Options > Network > TCP/IP >
Basic.
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AXIS Q2901-E Temperature Alarm Camera
Troubleshooting
Problems with streaming H.264
Problems with AXIS Media
Control (Internet Explorer
only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.
No H.264 displayed in the client
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Multicast H.264 only accessible by local clients
No multicast H.264
displayed in the client
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.
Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Configure the Axis product to use a Java applet for updating video images in your browser. Go to
Setup > Live View Config and select Java applet under Default viewer.
Installation of additional
ActiveX component restricted or prohibited
Poor rendering of H.264
images
Lower frame rate than expected
Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.
See Performance Considerations on page 66.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower the image resolution.
Video and image problems, general
Image unsatisfactory Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly
Changes in thermal radiation Motion detection is based on changes in thermal radiation in the image. This means that if there are sudden changes in the ambient temperature, motion detection may trigger mistakenly. Lower the sensitivity setting to avoid problems with thermal radiation.
No audio
Incorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volume settings are correct.
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
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AXIS Q2901-E Temperature Alarm Camera
Troubleshooting
Poor audio quality
Stuttering
Unsynchronized audio and video using H.264
Distorted audio
Feedback loops
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
Options > Date & Time.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or use half-duplex mode instead.
Storage and disk management problems
Storage disruption A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other read or write problems occur. To identify the source of the problem, check the System Log under
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to re-mount the storage device.
For information on how to set up a storage disruption alarm, see Events on page 38.
Video cannot be recorded Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
Formatting the card will remove all content, including all recordings, from the SD card.
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AXIS Q2901-E Temperature Alarm Camera
Technical Specifications
Technical Specifications
Function/group
Camera
Thermography
Video
Item
Model
Image sensor
Specifications
AXIS Q2901–E
Uncooled Micro bolometer 336x256 pixels, pixel size 17 µm
Spectral range: 8-14 µm
Lens 9 mm: f 1.25 FoV horizontal 35°, vertical 27°; min. focus distance: 2.1 m (78.7 in)
19 mm: f 1.25 FoV horizontal 17°, vertical 13°; min. focus distance: 9.5 m (354.3 in)
The size of a monitored object is recommended to cover at least 10x10 pixels in 336x256.
Temperature detection range
Sensitivity
Object temperature range
Temperature accuracy
NETD < 50 mK
-40 to 550 °C (-40 to 1022 °F)
Below 100 °C (212 °F): +/- 5 °C (+/- 9 °F) accuracy
Below 150 °C (302 °F): +/- 5% accuracy
Over 150 °C (302 °F): +/- 20% accuracy
Video compression
Resolutions
Frame rate
H.264 (MPEG-4 Part 10/AVC), H.264 Main and Baseline Profile Motion JPEG
Sensor is 336x256. Image can be scaled up to 720x576
Up to 8.3 fps
Video streaming 3 individual streams* in H.264 and Motion JPEG: simultaneous,individually configured streams in max. resolution at 8.3 fps Controllable frame rate and bandwidth. VBR/CBR
H.264 * 3 individual streams with same palette
Audio
Image settings
Palette
Automatic gain control, Exposure zones, Gain, Rotation, Palette, Isothermal palette,
Compression, Mirroring, Text and image overlay, Sharpness, Axis Corridor Format
White-hot
Black-hot
Planck
Axis
Rainbow
Red-hot
Nightvision
Isotherm palette Iso-Fire-WH
Iso-Fire-BH
Iso-Planck-WH
Iso-Axis-WH
Iso-Midrange-WH
Iso-Midrange-BH
Iso-Rainbow-WH
Audio streaming Two-way, Full duplex
Audio compression
AAC LC 8/16 kHz
G.711 PCM 8 kHz
G.726 ADPCM 8 kHz
Configurable bit rate
Audio input/output
External microphone or line input, line output
63
AXIS Q2901-E Temperature Alarm Camera
Technical Specifications
Function/group
Network
System
Integration
General
Item
Security
Supported protocols
Specifications
Password protection, IP address filtering, IEEE 802.1X* network access control, HTTPS* encryption, digest authentication, user access log, centralized certificate management.
IPv4/v6, HTTP, HTTPS*, SSL/TLS*, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP™,
SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP,
ARP, SOCKS, CIFS/SMB, SSH.
* This product includes software developed by the OpenSSL Project for use in the OpenSSL
Toolkit (http://www.openssl.org/), and cryptographic software written by Eric Young
Application
Programming
Interface
Intelligent video Video motion detection, active tampering alarm, Audio detection
Support for AXIS Camera Application Platform enabling installation of additional applications.
Event triggers
Open API for software integration, including the ONVIF specification available at www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform from Axis
Communications, specifications available at www.axis.com
Support for AXIS Video Hosting System (AVHS) with One-Click connection
Detectors: Audio Detection, Live Stream Accessed, Motion Detection, Shock Detection,
Temperature Detection (6 alam zones)
Hardware: Network, Temperature
Input Signal: Digital Input Port, Manual Trigger, Virtual Inputs
Storage: Disruption, Recording
System: System Ready
Time: Recurrence, Use Schedule
Event actions File upload: FTP, HTTP, network share and email
Notification: email, HTTP and TCP External output activation
External output activation
Pre- and post-alarm video buffering
Video recording to edge storage
Network Share
Audio recording to edge storage
Event data Data streaming
Video access from web browser
Installation, management and maintenance
Camera live view
Video recording to file (ASF)
Customizable HTML pages
Windows XP, Windows Vista, Windows 7, Server 2008, Server 2012 and Windows 8
DirectX 9c or higher
For other operating systems and browsers see www.axis.com/techsup
AXIS Camera Management tool on CD and web-based configuration
Configuration of backup and restore
Firmware upgrades over HTTP or FTP, firmware available at www.axis.com
Casing IP67-rated metal casing (Aluminium) with integrated dehumidifying membrane and a germanium window
Color: White NCS S 1002-B. For repainting instructions and impact on warranty, contact your Axis partner.
Memory
Power
Connectors
Edge storage
256 MB RAM, 128 MB Flash
Power over Ethernet IEEE 802.3af/802.3at Type 1 Class 3, max 10 W 8-20 V DC, max 11 W or 20-24 V AC 50-60 Hz, max 15 VA, Power supply not included
RJ45 10BASE-T/100BASE-TX PoE
Terminal block for power
Eight circuit PCB header for two configurable inputs/outputs and audio
MicroSD/microSDHC/microSDXC slot supporting memory card up to 64 GB (card not included)
Support for recording to dedicated network-attached storage (NAS)
64
AXIS Q2901-E Temperature Alarm Camera
Technical Specifications
Function/group Item
Operating conditions
Storage conditions
Approvals
Dimensions
(HxWxD)
Weight
Included accessories
Video management software
Optional accessories
Warranty
Specifications
Temperature: -40 ºC to 60 ºC (-40 ºF to 140 ºF)
Humidity: 10-85% RH (condensing)
-40 ºC to 70 ºC (-40 ºF to 158 ºF)
EN 55022 Class B
EN 50121-4
EN 61000-3-2
EN 61000-3-3
EN 61000-6-1
EN 61000-6-2
FCC part 15 Subpart B Class B
ICES-003 Class B
VCCI Class B, ITE
C-Tick AS/NZS CISPR22 Class B
KCC KN22 Class B, KN-24
IEC/EN/UL 60950-1, IEC/EN/UL 60950-22
EN 50581 (RoHS)
IEC 60529 IP67
NEMA 250 Type 4X
IEC 60068-2-1, IEC 60068-2-2, IEC 60068-2-6, IEC 60068-2-14, IEC 60068-2-27, IEC
60068-2-30, IEC 60068-2-78
350 x 145 x 145 mm (13.8" x 5.7" x 5.7")
9 mm: 2.0 kg (4.4 lb)
19 mm: 2.0 kg (4.4 lb)
Installation Guide
Installation and Management Software CD
Windows decoder 1-user license
AXIS Video Motion Detection 3.0
Torx T20 screw driver
RJ45 network cable 5 m (16 ft)
Wall and ceiling mount bracket
Pipe converter for US
AXIS Camera Companion (included), AXIS Camera Station and video management software from Axis’ Application Development Partners (not included).
For more information, see www.axis.com/products/video/software
AXIS Multicable A I/O Audio Power
AXIS T94G01P Conduit Back Box
AXIS T91A47 Pole Mount
AXIS T94P01B Corner Bracket
AXIS T98A17-VE Video Surveillance Cabinet
AXIS T8120 Midspans 15 W 1-port
AXIS T8123-E Outdoor Midspan
Network cable couplers
AXIS T8129 PoE Extender
AXIS T8604 Media Converter
AXIS T8640 Ethernet over Coax Adapter PoE+
AXIS PS24 Mains Adapter
AXIS T8414 Installation display
AXIS T8006 PS12 Power Supply
Axis 3-year warranty and AXIS Extended Warranty option, see www.axis.com/warranty
65
AXIS Q2901-E Temperature Alarm Camera
Technical Specifications
Connectors
Power Connector
2-pin terminal block for power input.
Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
Important
If a DC power supply is used to power the product, the low voltage power cord shall be equipped with a ferrite core.
DC power input
SD Card Slot
Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or microSDXC card with speed class 10.
Performance Considerations
When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this will also affect the frame rate.
The following factors are among the most important to consider:
• High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.
• Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.
• Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.
• Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected.
• Heavy usage of event settings affect the product’s CPU load. Frame rate affected.
• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
• Heavy network utilization due to poor infrastructure. Bandwidth affected.
• Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.
• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect performance.
• If the product includes several camera units, running applications on multiple cameras may affect the frame rate.
66
User Manual
AXIS Q2901-E Temperature Alarm Camera
© Axis Communications AB, 2014
Ver. M1.13
Date: February 2015
Part No. 60635
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