HEWLETT PACKARD 4050TN Laser Printer User`s guide

English
HP LaserJet 4050, 4050 T,
4050 N, and 4050 TN Printers
User’s Guide
HP LaserJet 4050, 4050 T,
4050 N, and 4050 TN Printers
User’s Guide
© Copyright Hewlett-Packard
Company 1999
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited,
except as allowed under the
copyright laws.
First Edition, February 1999
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY
OF MERCHANTABILITY AND
FITNESS FOR A
PARTICULAR PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing
or use of this information.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 USA
Trademark Credits
Adobe and PostScript are
trademarks of Adobe Systems
Incorporated which may be
registered in certain
jurisdictions.
Arial and Times New Roman
are U.S. registered trademarks
of the Monotype Corporation.
Microsoft, MS Windows,
Windows, and Windows NT
are U.S. registered trademarks
of Microsoft Corporation.
TrueType is a U.S. trademark of
Apple Computer, Inc.
ENERGY STAR is a U.S.
registered service mark of the
U.S. EPA.
How to Use This Online User’s Guide
This user’s guide is provided in an Adobe™ Acrobat portable
document format (PDF file). This section will help familiarize you
with using PDF documents.
Navigational Features in This Guide
Click the Table of Contents icon to go to the table of
contents for the online user’s guide. The entries are
linked to their related locations in the user’s guide.
Click the Introduction icon to return to this section for
tips on using this online user’s guide.
Click the Index icon to go to the index for the online
user’s guide. The index entries are linked to their related
topics.
Click the Up Arrow icon to go to the previous page.
Click the Down Arrow icon to go to the next page.
Features of Acrobat Reader
Finding Information in PDF Documents
To find specific information in a PDF document, click Contents or
Index in the upper-left corner of the Acrobat Reader window, and
then click the topic you want.
Viewing PDF Documents
For complete instructions on how to view PDF documents, see the
online help included with Acrobat Reader.
EN
iii
Magnifying the Page View
You can use the zoom-in tool, the magnification box in the status
bar, or the toolbar buttons to change the screen magnification.
When you zoom in on a document, you can use the hand tool to
move the page around.
Acrobat Reader also offers magnification level choices that control
how the page fits on-screen:
Fit Page scales the page to fit within the main window.
Fit Width scales the page to fit the width of the main window.
Fit Visible fills the window with the page’s content area only.
To increase magnification: Select the zoom-in tool and click
on the document page to double the current magnification.
To decrease magnification: Select the zoom-in tool while
holding down Ctrl (Windows and UNIX) or Option (Macintosh),
and click the center of the area you want to reduce.
Paging Through a Document
The following options are available for paging through a document.
To go to the next page: Click the Next Page button in the toolbar,
or press the Right Arrow or Down Arrow.
To return to the previous page: Click the Previous Page button
in the toolbar, or press the Left Arrow or Up Arrow.
To go to the first page: Click the First Page button in the toolbar.
To go to the last page: Click the Last Page button in the toolbar.
To jump to a specific numbered page: Click the page number
box in the status bar at the bottom of the main window, type the
page number, and click OK.
iv
EN
Browsing with Thumbnails
A thumbnail is a miniature view of each document page. You can
display thumbnails in the overview area. Use a thumbnail to jump
quickly to a page and to adjust the view of the current page.
Click on a thumbnail to move to the page it represents.
Finding Words
Use the Find command to find part of a word, a complete word, or
multiple words in the active document.
Click on the Find button, or choose Find from the Tools menu.
Printing the document
To print selected pages: From the File menu, choose Print.
Choose Pages. In the From and To boxes type the range of pages
you wish to print. Then click OK.
To print the whole document: From the File menu, choose Print.
Choose All n pages (n represents the total number of pages in the
document), then click OK.
Note
EN
Go to http://www.adobe.com/ for the lastest versions and additional
languages of Adobe™ Acrobat Reader.
v
Where to Look for More Information . . .
Several references are available for use with this printer. For additional
copies of the guides below, contact HP Direct at (800) 538-8787 (U.S.)
or contact your HP-authorized dealer. Additional information is
available at http://www.hp.com.
Setting Up the Printer
Getting Started Guide
Step-by-step instructions for
installing and setting up
the printer.
HP JetDirect Print Server
Software Installation Guide*
Step-by-step instructions for configuring
the HP JetDirect print server.
*Accompanies printers that include an HP JetDirect print server (network
card).
vi
EN
Using the Printer
Online User’s Guide
Detailed information on using and
troubleshooting the printer.
Quick Reference Guide
Tips and quick information in a booklet
to keep by the printer. See your network
administrator for the copy that came
with the printer.
Online Help
Information on printer options that are
available from within printer drivers. To
view a help file, access the online help
through the printer driver.
HP Fast InfraRed Receiver
User Guide
Detailed information on using and
troubleshooting the HP Fast InfraRed
Receiver.
EN
vii
HP Customer Care Service and Support
Online Services
For 24-hour access to information over your modem, we suggest
these services:
World Wide Web
Printer drivers, updated HP printer software, plus product and support information
may be obtained from the following URLs:
in the U.S.
http://www.hp.com/go/support
Printer drivers may be obtained from the following sites:
in China
ftp://www.hp.com.cn/go/support
in Japan
ftp://www.jpn.hp.com/go/support
in Korea
http://www.hp.co.kr/go/support
in Taiwan
http://www.hp.com.tw/go/support
or the local driver website http://www.dds.com.tw
Obtaining Software Utilities and
Electronic Information for U.S.:
Monday - Friday: 6:00 am - 10:00 pm MST
Saturday: 9:00 am - 4:00 pm MST
Phone: (805) 257-5565
Fax: (805) 257-6995
HP website: http://www.hp.com/
Mail:
Hewlett-Packard Co.
P.O. Box 907
Santa Clarita, CA 91380-9007
U.S.A.
For Canada:
Phone: (905) 206-4663
viii
EN
For Europe:
HP Distribution Europe
The languages supported are also listed above beside the
telephone numbers.
Hours of operation are 7:30 am GMT (8:30 am CET) to 17:00 GMT
(18:00 CET).
English speaking line
French speaking line
German speaking line
Italian speaking line
Spanish speaking line
Portuguese speaking line
Within UK
01429 865511
Internationally
+44 1429 865511
+44 1429 863343
+44 1429 863353
+44 1429 520013
+44 1429 520012
+44 1429 890466
For Asia Pacific Region:
Australia
P.R. China ( Beijing )
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
+61 3 9272 8000
+86 10 65053888
+65 740-4477
+91 (011) 682 6035
+65 740-4477
+81 3 53461891
+82 2 3270 0805
+65 740-4477
0800-445-543 (toll free) or (09) 356 6640
+65 740-4477
+65 740-4477
+886 (02) 717 0055
+66 (02) 661-3900 ext 3224
For Latin America:
Argentina
8:30 to19:30 hrs.
Buenos Aires:
787-8080
Brazil
8:00 to19:00 hrs.
São Paulo:
011-829-6612
Chile
8:30 to18:30 hrs.
Chile:
800-360999
Colombia
* Local dealers provide technical assistance
EN
ix
Mexico “HP Contigo”
8:00 to18:00 hrs.
Mexico:
01-800-4726684
Mexico:
01 800-4720684
Venezuela
8:00 to18:00 hrs.
800-47-888
Caracas:
207-8488
* Technical Assistance for Other Latin American countries are provided by local
dealers.
HP Direct Ordering for Accessories or Supplies:
Call (800) 538-8787 (U.S.) or (800) 387-3154 (Canada).
HP Direct Ordering for Genuine HP Parts:
In the U.S., call (800) 227-8164
HP Service Parts Information Compact Disc:
This powerful, CD-ROM-based parts information tool is designed
to give users fast, easy access to parts information such as pricing
and recommended stocking lists for a wide range of HP products.
To subscribe to this quarterly service in the U.S. or Canada, call
(800) 336-5987. In Asia Pacific, call (65) 740-4484. Parts
identification and pricing information worldwide can also be
accessed via the World Wide Web at www.hp.com/go/partsinfo.
HP Support Assistant Compact Disc:
This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service in the U.S. or
Canada, call (800) 457-1762. In Hong Kong, Indonesia, Malaysia,
or Singapore, call Mentor Media at (65) 740-4477.
HP Service Information:
To locate authorized HP resellers, call (800) 243-9816 (U.S.) or
(800) 387-3867 (Canada).
HP Service Agreements:
Call (800) 835-4747 (U.S.) or (800) 268-1221 (Canada).
Extended Service (800) 446-0522
x
EN
HP FIRST
HP FIRST fax-on-demand service will deliver detailed
troubleshooting information on common software and
troubleshooting tips for your HP product. Call from any touch tone
phone and request up to three documents per call. These
documents will be sent to the fax of your choice. Many of these
numbers are local numbers and will not work internationally.
North and Latin America
Outside the U.S. and Canada (404) 329-2009
In the U.S. and Canada (800) 333-1917
Asia/Pacific
Australia
China
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
New Zealand
Philippines
Singapore
Thailand
Vietnam
(03) 9272 2627
(10) 6505 5280
2506 2422
(11) 682 6031
(21) 352 2044
(03) 3335 8622
(02) 769 0543
(03) 298 2478
(09) 356 6642
(02) 848 9880
275 7251
(02) 661 3511
(08) 823 4161
Europe, Middle East and Africa
Austria
Belgium
Dutch
French
Denmark
European International
Finland
France
Germany
Hungary
Italy
Netherlands
Norway
Portugal
Spain
Sweden
Switzerland
French
German
United Kingdom
EN
0660-8218
0800 1 1906
0800 1 7043
800-10453
+31 20 681 5792
9800-13134
0800-905900
0130-810061
36 1 461-8222
1678-59020
0800-0222420
800-11319
05 05 313342
900-993123
020-795743
0800-551526
0800-551527
0800-960271
xi
Customer Support Options Worldwide
The service and support chapter of this user’s guide contains
worldwide sales and service addresses and phone numbers for
countries/regions not listed here.
HP Customer Care tand Product Repair
Assistance for the U.S. and Canada
Refer to the service and support chapter of this user’s guide for
additional product repair information.
Call (208) 323-2551 Monday through Friday from 6 am to 6 pm
(Mountain Time) free of charge during the warranty period.
However, your standard long-distance phone charges still apply.
Have your system nearby and your serial number ready when
calling.
If you know your printer needs repair, call (800) 243-9816 to locate
your nearest authorized HP service provider.
Post-warranty telephone assistance is available to answer your
product questions. Call (900) 555-1500 ($2.50* per minute, U.S.
only) or call (800) 999-1148 ($25* per call, Visa or MasterCard, U.S.
and Canada) Monday through Friday from 7am to 6 pm (Mountain
Time). Charges begin only when you connect with a support
technician. *Prices subject to change.
xii
EN
European HP Customer Care Center
Language and In-country Options Available
Open Monday through Friday 8:30 - 18:00 Central European Time
(CET)
HP provides a free telephone support service during the warranty
period. By calling a telephone number listed below, you will be
connected to a responsive team waiting to help you. If you require
support after your warranty has expired, you can receive support
for a fee through the same telephone number. The fee is charged
on a per-incident basis. When calling HP, have the following
information ready: product name and serial number, date of
purchase, and description of the problem.
English
Dutch
French
German
Norwegian
Danish
Finnish
Swedish
Italian
Spanish
Portuguese
EN
Ireland: (353) (1) 662-5525
U.K.: (44) (171) 512-5202
International: (44) (171) 512-5202
Belgium: (32) (2) 626-8806
Netherlands: (31) (20) 606-8751
France: (33) (01) 43-62-3434
Belgium: (32) (2) 626-8807
Switzerland: (41) (84) 880-1111
Germany: (49) (180) 525-8143
Austria: (43) (1) 0660-6386
Norway: (47) 2211-6299
Denmark: (45) 3929-4099
Finland: (358) (9) 0203-47288
Sweden: (46) (8) 619-2170
Italy: (39) (2) 0-264-10350
Spain: (34) (90) 232-1123
Portugal: (351) (1) 441-7199
xiii
Support Numbers
If you require support after your warranty has expired, additional
product repair services, or if your country/region is not listed below,
see “Worldwide Sales and Service Offices” on page 145.
Argentina
Australia
Brazil
Canada
China
Chile
Czech Republic
Greece
Hong Kong
Hungary
India
Indonesia
Korea (Seoul)
Korea outside Seoul
Japan
Malaysia
Mexico (Mexico City)
Mexico (outside Mexico City)
New Zealand
Philippines
Poland
Portugal
Russia
Singapore
Switzerland
Taiwan
Thailand
Turkey
Vietnam
xiv
787-8080
(61) (0) 3 8877 8000
011-829-6612
(208) 323-2551
(86) (0) 10 6564 5959
800-360999
(420) (2) 613 07310
(30) (1) 689-6411
800 96 7729
(36) (1) 461-8110
(91) (0) 11 682 6035
62 (0) 21 350 3408
(82) (0) 2 3270 0700
080 999 0700
(81) (3) 3335-8333
(60) (0) 3 295 2566
01 800 4726684
01 800 4720684
01 800-90529
(64) (0) 9 356 6640
(63) (0) 2 867 3551
(48) (22) 608-7700
(351) (1) 301-7330
(7) (95) 923-5001
+65 272 5300
(41) (1) 0800-55-5353
886 (0) 2 717 0055
+66 (0) 2 661 4000
(90) (1) 224-5925
+848 823 4530
EN
Contents
How to Use This Online User’s Guide . . . . . . . . . . . . . . . . . . . . . iii
Navigational Features in This Guide . . . . . . . . . . . . . . . . . . . iii
Features of Acrobat Reader . . . . . . . . . . . . . . . . . . . . . . . . . iii
Where to Look for More Information . . . . . . . . . . . . . . . . . . . . . .vi
Setting Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
HP Customer Care Service and Support . . . . . . . . . . . . . . . . . . viii
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
Customer Support Options Worldwide . . . . . . . . . . . . . . . . . . . xii
HP Customer Care and Product Repair Assistance
for the U.S. and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . xii
European HP Customer Care Center Language and
In-country Options Available . . . . . . . . . . . . . . . . . . . . . . xiii
Support Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
1 Printer Basics
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Printer Parts and Locations . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Suggested Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Control Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using the Printer Online Help System . . . . . . . . . . . . . . . . . 14
Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Software for Macintosh Computers . . . . . . . . . . . . . . . . . . . 28
Software for Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
EN
Contents
xv
2 Printing Tasks
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Selecting the Output Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Printing to the Top Output Bin . . . . . . . . . . . . . . . . . . . . . . . 32
Printing to the Rear Output Bin . . . . . . . . . . . . . . . . . . . . . . 33
Loading Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Loading Tray 2 (4050/4050 N) . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Loading Trays 2 and 3 (4050 T/4050 TN) . . . . . . . . . . . . . . . . . 37
Loading the Optional 500-Sheet Tray . . . . . . . . . . . . . . . . . . . . 39
Printing Both Sides of Paper (Optional Duplexer) . . . . . . . . . . . 41
Guidelines for Printing Both Sides of Paper . . . . . . . . . . . . 42
Printing Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Printing Letterhead, Prepunched, or Preprinted Paper . . . . 45
Paper Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Printing Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Printing Cards, Custom-Size, and Heavy Paper . . . . . . . . . 56
Advanced Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using Features in the Printer Driver . . . . . . . . . . . . . . . . . . 59
Customizing Tray 1 Operation . . . . . . . . . . . . . . . . . . . . . . . 63
Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 65
Supported Types of Paper . . . . . . . . . . . . . . . . . . . . . . . . . 66
Job Retention Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Quick Copying a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Printing Additional Copies of a Quick Copy Job . . . . . . . . . 67
Deleting a Stored Quick Copy Job . . . . . . . . . . . . . . . . . . . 68
Proofing and Holding a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Printing the Remaining Copies of a Held Job . . . . . . . . . . . 69
Deleting a Held Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Printing a Private Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Specifying a Private Job . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Releasing a Private Job . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Deleting a Private Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Storing a Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Printing a Stored Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Deleting a Stored Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Printing with the Optional HP Fast InfraRed Receiver . . . . . . . . 75
Setting Up to Print with Windows 9x . . . . . . . . . . . . . . . . . . 75
Printing a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Interrupting and Resuming Printing . . . . . . . . . . . . . . . . . . . 76
xvi
Contents
EN
3 Printer Maintenance
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 78
HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . 78
Toner Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . 78
Checking the Toner Level . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Resetting the HP TonerGauge . . . . . . . . . . . . . . . . . . . . . . 79
Continue Printing When Toner Is Low . . . . . . . . . . . . . . . . . 80
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Performing Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . 87
4 Problem Solving
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Clearing Jams from the Input Tray Areas . . . . . . . . . . . . . . 92
Clearing Jams from the Optional Envelope Feeder . . . . . . 94
Clearing Jams from the Top Cover Area . . . . . . . . . . . . . . . 96
Clearing Jams from the Toner Cartridge Area . . . . . . . . . . 98
Clearing Jams from the Output Areas . . . . . . . . . . . . . . . . . 99
Clearing Jams from the Optional Duplexer . . . . . . . . . . . . 100
Solving Repeated Paper Jams . . . . . . . . . . . . . . . . . . . . . 102
Understanding Printer Messages . . . . . . . . . . . . . . . . . . . . . . 103
Mopy Disk Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Correcting Output Quality Problems . . . . . . . . . . . . . . . . . . . . 116
Determining Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 118
Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . 118
Troubleshooting Flowchart for Macintosh Users . . . . . . . . 124
Troubleshooting the Printer Hard Disk . . . . . . . . . . . . . . . . . . 127
PS Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Troubleshooting HP Fast InfraRed Receiver Problems . . . . . . 129
Communicating with an Optional HP JetDirect Print Server . . 131
HP JetDirect 10/100TX print server . . . . . . . . . . . . . . . . . . 131
Checking the Printer’s Configuration . . . . . . . . . . . . . . . . . . . . 133
Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
PCL or PS Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
5 Service and Support
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Service During and After the Warranty Period . . . . . . . . . 137
Guidelines for Repacking the Printer . . . . . . . . . . . . . . . . . . . . 138
EN
Contents
xvii
Hewlett-Packard Limited Warranty Statement . . . . . . . . . . . . . 139
Limited Warranty for Toner Cartridge Life . . . . . . . . . . . . . . . . 141
Service Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
HP Software License Terms . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Worldwide Sales and Service Offices . . . . . . . . . . . . . . . . . . . 145
A Specifications
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Supported Sizes and Weights of Paper . . . . . . . . . . . . . . A-3
Supported Types of Paper . . . . . . . . . . . . . . . . . . . . . . . . A-7
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Card Stock and Heavy Paper . . . . . . . . . . . . . . . . . . . . . A-13
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15
Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-15
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . A-16
Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . A-18
B Control Panel Menus
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Quick Copy Jobs Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Private/Stored Jobs Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Paper Handling Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Print Quality Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
Printing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10
Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-14
I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-19
EIO Menu (4050 N/4050 TN) . . . . . . . . . . . . . . . . . . . . . . . . . B-21
Resets Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-23
C Printer Memory and Expansion
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
Checking Memory Installation . . . . . . . . . . . . . . . . . . . . . . C-5
Adjusting Memory Settings . . . . . . . . . . . . . . . . . . . . . . . . C-6
Installing EIO Cards/Mass Storage . . . . . . . . . . . . . . . . . . . . . C-8
xviii
Contents
EN
D Printer Commands
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
Understanding PCL 5e Printer Command Syntax . . . . . . . . . . D-2
Combining Escape Sequences . . . . . . . . . . . . . . . . . . . . . D-3
Entering Escape Characters . . . . . . . . . . . . . . . . . . . . . . . D-4
Selecting PCL 5e Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5
Common PCL 5e Printer Commands . . . . . . . . . . . . . . . . . . . D-6
E Regulatory Information
FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Product Stewardship . . . . . . . . . . . . . . . . . . . .
Protecting the Environment . . . . . . . . . . . . . . . . . . . . . . . .
Material Safety Data Sheets . . . . . . . . . . . . . . . . . . . . . . .
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser Safety Statement . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . .
VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . .
E-1
E-2
E-2
E-5
E-6
E-7
E-7
E-7
E-7
E-8
Glossary
Index
EN
Contents
xix
xx
Contents
EN
1
Printer Basics
Overview
Congratulations on your purchase of an HP LaserJet 4050 series
printer. If you have not done so, see the getting started guide
provided with the printer for setup instructions.
Now that the printer is set up and ready to use, take a few moments
to get to know the printer. This chapter introduces the following:
•
•
•
•
•
EN
Features and benefits of the printer.
Important printer parts and locations.
Accessories and supplies available for the printer.
The layout and basic operation of the printer’s control panel.
Helpful printer software for increased printing flexibility.
Chapter 1: Printer Basics
1
Printer Features and Benefits
Speed and Throughput
•
•
•
Instant-on fuser prints the first page in 15 seconds
Prints letter-size paper 17 pages per minute (ppm) or A4-size
paper 16 ppm
“RIP ONCE” capability with 16 MB or hard disk option
Resolution
•
•
•
•
FastRes 1200 for faster printing
ProRes 1200 for better graphics
Up to 220 levels of gray for smooth, photo-like images
HP precision toner for clear, sharp output
Paper Handling
•
•
Handles up to 600 sheets of paper (base) and expandable to
handle up to 1100 sheets of paper with accessories
Prints a wide range of sizes and weights
Language and Fonts
•
•
HP PCL 6, PCL 5e, and PostScript Level 2 emulation
110 fonts for Microsoft Windows, plus HP FontSmart
Expandable Design
•
•
•
•
2
500-sheet universal paper tray, 75-envelope power feeder, and
duplex printing accessory available
Flash storage for forms, fonts, and signatures
Memory can be expanded up to 200 MB
Two EIO slots for connecting to networks or additional devices
• HP JetSend enabled
Chapter 1: Printer Basics
EN
Printer Information
Configurations
This printer is available in four configurations, as described below.
HP LaserJet 4050
The HP LaserJet 4050 comes standard with 8 MB RAM and one
500-sheet tray.
HP LaserJet 4050 N
The HP LaserJet 4050 N comes standard with 16 MB RAM,
a HP JetDirect 10/100Base-TX print server card for connecting to
a network, an HP Fast InfraRed (FIR Receiver), and one 500-sheet
tray.
HP LaserJet 4050 T
The HP LaserJet 4050 T comes standard with 8 MB RAM and two
250-sheet trays.
HP LaserJet 4050 TN
The HP LaserJet 4050 TN comes standard with 16 MB RAM,
a HP JetDirect 10/100Base-TX print server card for connecting to
a network, an HP Fast InfraRed (FIR Receiver), and two 250-sheet
trays.
EN
Chapter 1: Printer Basics
3
Printer Parts and Locations
Top output bin
Top cover
Control
panel
Additional
memory can be
installed here.
Tray 1
(100-sheet)
Power switch
Tray numbers
Paper level
indicator
Tray 2
(500-sheet, closed)
Figure 1
4
Printer Parts (front view, HP LaserJet 4050/4050 N printer)
Chapter 1: Printer Basics
EN
11
10
1
9
8
2
7
3
6
Figure 2
4
Printer Parts (rear view, HP LaserJet 4050/4050 N printer)
1
2
3
4
5
6
7
8
9
10
11
EN
5
Rear output bin (straight-through paper path)
Power connector
Dust cover
FIR receiver port
Parallel interface port
Network, I/O slot
10/100Base-TX (RJ-45) port
Memory (More than one DIMM can be installed.)
Serial port
Accessory interface port
Serial and model numbers (inside cover)
Chapter 1: Printer Basics
5
Accessories and Supplies
You can increase the capabilities of the printer with optional
accessories and supplies.
Note
Use accessories and supplies specifically designed for the printer
to ensure optimum performance.
The printer supports two enhanced input/output (EIO) cards. One
of these is used in the HP LaserJet 4050 N and 4050 TN for the
HP JetDirect 10/100Base-TX print server card. Other accessories
and options are available. For ordering information, see page 8.
6
Chapter 1: Printer Basics
EN
Suggested Accessories
Use the following accessories to optimize the printer.
1
2
5
3
6
5
4
6
7
HP LaserJet 4050/4050 N Printers
Figure 3
Optional Accessories
1
2
3
4
5
6
7
EN
HP LaserJet 4050 T/4050 TN Printers
HP JetDirect Print Server (EIO card)
Hard Disk (EIO card)
Memory or Flash DIMM
HP Fast InfraRed Receiver
Envelope Feeder
Duplex Printing Accessory (or duplexer, for 2-sided printing)
Optional 500-Sheet Tray
Chapter 1: Printer Basics
7
Ordering Information
Use only accessories specifically designed for this printer. To order
an accessory, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages
at the front of this user’s guide.)
Printing Supplies
Paper Handling
Ordering Information
8
Item
Description or Use
Part Number
500-Sheet Paper Feeder
and Tray
Paper feeder and one 500-sheet
tray.
C4124A
Envelope Feeder
Automatically feeds up to
75 envelopes.
C4122A
Duplex Printing Accessory
(duplexer)
Allows automatic printing on both
sides of paper.
C4123A
250-Sheet Replacement
Tray
Replacement paper tray for the
HP LaserJet 4050 T/4050 TN
printers (Trays 2 and 3).
C4126A
Universal Optional
500-Sheet Replacement
Tray
Replacement paper tray is a
500-sheet tray. (Supports nine paper
sizes)
C4125A
500-Sheet Replacement
Tray
Replacement paper tray for the
HP LaserJet 4050/4050 N printers
(Tray 2). (Supports letter, A4, and
legal paper sizes)
C3122A
HP Multi-purpose Paper
HP brand paper for a variety of uses
(1 box of 10 reams, 500 sheets each,
weighing 20 lb). To order a sample,
in the U.S. call 1-800-471-4701.
HPM1120
HP LaserJet Paper
Premium HP brand paper for use
with HP LaserJet printers (1 box of
10 reams, 500 sheets each,
weighing 24 lb). To order a sample,
in the U.S. call 1-800-471-4701.
HPJ1124
Toner Cartridge
(6,000 pages)
Replacement HP precision toner
cartridge.
C4127A
Toner Cartridge
(10,000 pages)
Replacement HP precision toner
cartridge.
C4127X
Chapter 1: Printer Basics
EN
Memory, Fonts, and Mass Storage
Ordering Information (Continued)
EN
Item
Description or Use
Part Number
Dual In-line Memory
Module (DIMM)
Boosts the ability of the printer to
handle large print jobs (maximum
200 MB with HP brand DIMMs):
EDO DIMMs
4 MB
8 MB
16 MB
C4135A
C4136A
C4137A
SDRAM DIMMs
4 MB
8 MB
16 MB
32 MB
64 MB
C4140A
C4141A
C4142A
C4143A
C3913A
Flash DIMM
Font DIMM
Permanent storage for fonts and
forms:
2 MB
4 MB
C4286A
C4287A
8 MB Asian MROM:
traditional Chinese
simplified Chinese
C4292A
C4293A
Hard Disk
Permanent storage for fonts and
forms. Also used for making multiple
original prints and Job Retention
features.
C2985A
Dust Cover
Dust cover, Tray 1x500
Dust cover, Tray 2x250
Dust cover, optional 500
C4232A
C4233A
C4234A
Chapter 1: Printer Basics
9
Cable and Interface Accessories
Ordering Information (Continued)
Item
Description or Use
Part Number
Parallel Cables
2 Meter IEEE-1284 cable
3 Meter IEEE-1284 cable
C2950A
C2951A
Serial Cables
9-9 pin serial cable
(male/female)
9-25 pin serial cable
(male/female)
Serial Adapter
C2933A
C2809A
Macintosh Computer
Serial Cable
For connecting to a Macintosh
computer.
92215S
Macintosh Network
Cable Kit
For PhoneNET or LocalTalk
connection.
92215N
Enhanced I/O Cards
HP JetDirect 600N EIO internal print
servers:
10Base-T Ethernet, single RJ-45
port
Ethernet 10Base-T and 10Base2,
LocalTalk networks
Token Ring networks
Fast Ethernet 10/100Base-TX
FIR Receiver
10
25-9 pin adapter
(male/female)
C2932A
Chapter 1: Printer Basics
Fast InfraRed Receiver
J3110A
J3111A
J3112A
J3113A
C4103A
EN
Maintenance
Documentation
Ordering Information (Continued)
EN
Item
Description or Use
Part Number
HP LaserJet Printer Family
Paper Specification Guide
(English only)
A guide to using paper and other
print media with HP LaserJet
printers.
5040-9072
HP LaserJet 4050, 4050 T,
4050 N, and 4050 TN User
Documentation CD-ROM
An additional copy of the user
documentation CD-ROM.
C4251-60104
User’s Documentation
Bundle, HP LaserJet 4050
and 4050 N Printers
Getting started guide, and the
quick reference guide.
C4251-99001
(English)
User’s Documentation
Bundle, HP LaserJet
4050 T and 4050 TN
Printers
Getting started guide, and the
quick reference guide.
C4252-99001
(English)
Printer Maintenance Kit
Contains user-replaceable parts
and instructions for routine printer
maintenance.
110 V printer:
new
exchange
C4118-67902
C4118-69001
220 V printer:
new
exchange
C4118-67903
C4118-69002
Chapter 1: Printer Basics
11
Control Panel Layout
The printer’s control panel consists of the following:
READY
Two-line
display
Ready
Go
Data
Item
Attention
– Value +
Cancel
Job
Figure 4
Menu
Printer
online
help
Select
Control Panel Layout
Control Panel Lights
12
Light
Indication when lit
Ready
The printer is ready to print.
Data
The printer is processing information.
Attention
Action is required. See the control panel display.
Chapter 1: Printer Basics
EN
Control Panel Keys
Key
Function
[Go]
• Places the printer either online or offline.
• Prints any data residing in the printer’s buffer.
• Allows the printer to resume printing after being offline. Clears most
printer messages and places the printer online.
• Allows the printer to continue printing with an error message such as TRAY
x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE.
• Confirms a manual feed request if Tray 1 is loaded and TRAY 1
MODE=CASSETTE has been set from the Paper Handling Menu in the
printer’s control panel.
• Overrides a manual feed request from Tray 1 by selecting paper from the
next available tray.
• Exits the control panel menus. (To save a selected control panel setting,
first press [Select].)
[Cancel Job]
Cancels the print job that the printer is processing. (Press [Cancel Job]
only once.) The time it takes to cancel depends on the size of the print job.
[Menu]
Cycles through the control panel menus. Press the right end of the key to
move forward or the left end of the key to move backward.
[Item]
Cycles through the selected menu’s items. Press the right end of the key to
move forward or the left end of the key to move backward.
[- Value +]
Cycles through the selected menu item’s values. Press [+] to move forward
or [-] to move backward.
[Select]
• Saves the selected value for that item. An asterisk (*) appears next to the
selection, indicating that it is the new default. Default settings remain
when the printer is switched off or reset (unless you reset all factory
defaults from the Resets Menu).
• Prints one of the printer information pages from the control panel.
EN
Chapter 1: Printer Basics
13
Using the Printer Online Help System
This printer features an online help system on the control panel that
provides instructions for resolving most printer errors. Certain
control panel error messages alternate with instructions on
accessing the online help system.
Whenever a [?] appears in an error message, or a message
alternates with FOR HELP PRESS THE ? KEY, press the [Item] key
to navigate through a sequence of instructions.
Note
14
To exit the online help system, press [Go].
Chapter 1: Printer Basics
EN
Control Panel Menus
For a complete list of control panel items and possible values, see
page B-1.
Press [Menu] for access to all control panel menus. When
additional trays or other accessories are installed in the printer, new
menu items automatically appear.
To Change a Control Panel Setting:
1
2
3
4
5
Note
Press [Menu] repeatedly until the desired menu appears.
Press [Item] repeatedly until the desired item appears.
Press [- Value +] repeatedly until the desired setting appears.
Press [Select] to save the selection. An asterisk (*) appears
next to the selection in the display, indicating that it is now the
default.
Press [Go] to exit the menu.
Settings in the printer driver and software application override
control panel settings. (Software application settings override
printer driver settings.)
If you cannot access a menu or item, it is either not an option for
the printer, or you have not enabled the associated higher level
option, or your network administrator has locked the function. (The
control panel reads ACCESS DENIED MENUS LOCKED.) See your
network administrator.
EN
Chapter 1: Printer Basics
15
To Print a Control Panel Menu Map:
To see the current settings for the menus and items available in the
control panel, print a control panel menu map:
1 Press [Menu] repeatedly until INFORMATION MENU appears.
2 Press [Item] repeatedly until PRINT MENU MAP appears.
3 Press [Select] to print the menu map.
You might want to store the menu map near the printer for reference.
The content of the menu map varies, depending on the options
currently installed in the printer. (Many of these values can be
overridden from the printer driver or software application.)
16
Chapter 1: Printer Basics
EN
Printer Software
The printer comes with helpful software on a compact disc. See the
getting started guide for installation instructions.
Note
Windows
Client
Macintosh
Client
Check the ReadMe.txt file provided on the compact disc for
late-breaking information.
Windows Software
Drivers
HP FontSmart*
Macintosh Software
Apple LaserWriter 8 Driver***
PPDs
HP LaserJet Utility*
Network
Administrator
Windows Software
HP JetAdmin
Drivers
HP FontSmart*
HP Resource Manager**
Macintosh Software
Apple LaserWriter 8 Driver***
PPDs
HP LaserJet Utility*
Fonts*
Desktop Printer Utility***
Guide files***
*These products are not supported in Traditional Chinese, Simplified Chinese, Korean,
and Japanese.
**HP Resource Manager is supported only in English, French, Italian, German, Spanish, Dutch,
Traditional Chinese, Simplified Chinese, Korean, and Japanese.
***These products are supported by English only.
Figure 5
Printer Software
Note
The online user’s guide and a copy of Adobe Acrobat Reader
(English version) are on the second of the two compact discs.
EN
Chapter 1: Printer Basics
17
The printer drivers provided on the compact disc must be installed
to take full advantage of the printer’s features. The other software
programs are recommended, but are not required for operation. See
the ReadMe.wri file for more information.
Note
Network Administrators: HP JetAdmin and HP Resource Manager
should be installed only on the network administrator’s computer.
Load all other applicable software on the server and all client
computers.
The most recent drivers, additional drivers, and other software are
available from the Internet (see the HP Customer Care Service and
Support pages at the front of this user’s guide). Depending on the
configuration of Windows-driven computers, the installation
program for the printer software automatically checks the computer
for Internet access and can obtain the latest software. If you do not
have access to the Internet, see the HP Customer Care Service
and Support pages at the front of this user’s guide for information
on obtaining the most recent software.
Included with the printer is a compact disc containing the
HP LaserJet Printing System. On the compact disc are software
components and drivers that benefit end users and network
administrators. See the ReadMe.wri file for the most current
information.
The Printing System includes software designed for end users
operating in the following environments:
•
•
•
•
•
•
Microsoft Windows 3.1x
Microsoft Windows 9x
Microsoft Windows NT 4.0
IBM OS/2 version 2.0 or greater
Apple Mac OS 7 or greater
AutoCad versions 12–15
Additional drivers for Windows NT 3.51 are available on the Internet.
18
Chapter 1: Printer Basics
EN
The Printing System also includes software for network
administrators using the following network operating systems:
•
•
•
Novell NetWare 3.x or 4.x
Microsoft Windows NT 4.0
AppleTalk (LocalTalk or EtherTalk)
Network administration software for UNIX, IBM OS/2, and other
network operating systems is available from the web or through your
HP distributor. (See the HP Customer Care Service and Support
pages at the front of this user’s guide.)
The drivers and software components for end users and
administrators using the environments listed above are described
in the following sections.
EN
Chapter 1: Printer Basics
19
Printer Drivers
Printer drivers access the printer features and allow the computer
to communicate with the printer (via a printer language).
Note
Check the ReadMe.wri file provided on the compact disc for
additional software included and supported languages.
Certain printer features are available only from the PCL 6 drivers.
See the printer software help for availability of features.
Drivers Included with the Printer
The following printer drivers are included with the printer. The most
recent drivers are available on the Internet. Depending on the
configuration of Windows computers, the installation program for
the printer software automatically checks the computer for Internet
access to obtain the latest drivers.
PCL 5e
PCL 6
PS1
Windows 3.1x
✓
✓
✓2
Windows 9x
✓
✓
✓
Windows NT 4.0
✓
✓
✓
Macintosh computer
✓
1. PostScript Level 2 emulation is referred to as PS throughout this user’s
guide.
2. Level 1 emulation only.
20
Chapter 1: Printer Basics
EN
Windows
Within the computer installation program, select Typical Install to
install the PCL 5e/6, and PS drivers and HP FontSmart. Select
Custom Install to install only the software you prefer, or if you are
a network administrator. Select Minimum Install to install only the
PCL 6 driver for basic printing.
Macintosh
Click Install to install the LaserWriter 8 driver (English only),
PostScript Printer Description files (PPDs), PDF files (PDFs), online
help, HP LaserJet utility, and Desktop Printer utility. Click Custom
to only install the software you prefer.
Additional Drivers
You can obtain the following printer drivers by downloading them
from the Internet, or by requesting them from an HP-authorized
service or support provider. (See the HP Customer Care Service
and Support pages at the front of this user’s guide.)
•
•
•
OS/2 PCL 5e/6 printer driver1
OS/2 PS printer driver1
NT 3.51 PCL 5e, NT 3.51 PS2
1
The OS/2 drivers are available from IBM and are packaged with OS/2. They are
not available for Traditional Chinese, Simplified Chinese, Korean, and Japanese.
2
Note
EN
The NT 3.51 PS driver is available for English only.
If the desired printer driver is not on the compact disc or is not listed
here, check the software application’s installation disks or ReadMe
files to see if they include support for the printer. If not, contact the
software manufacturer or distributor and request a driver for the
printer.
Chapter 1: Printer Basics
21
Software for Windows
Use the Typical Install or Custom Install option (if you are a
network administrator) to install the HP software. (This includes
several printer drivers. For more information, see page 20.)
Network Administrators: If the printer is attached to a network
through an HP JetDirect EIO card, before you can print, the printer
must be configured for that network. To configure the printer for your
network, you can select Custom Install from the printer installation
program or use HP JetAdmin software. (See the HP JetDirect Print
Server Software Installation Guide or the getting started guide that
came with your printer.)
Note
You should use the Custom Install option because it allows you to
install administration software such as HP JetAdmin and
HP Resource Manager.
Use the Disk Images option to create a set of disks with the exact
software you want the end users to use. This allows you to distribute
drivers without distributing administration software to end users.
22
Chapter 1: Printer Basics
EN
Access the Windows Printer Driver
To configure the driver, access it in one of the following ways:
Temporarily Change Settings
(from a software application)
Change Default Settings
(across all applications)
Windows 9x
From the File menu, click Print,
and then click Properties. (The
actual steps can vary; this is the
most common method.)
Click the Start button, point to
Settings, and then click Printers.
Right-click the printer icon, and
choose Properties.
Windows NT 4.0
From the File menu, click Print,
and then click Properties. (The
actual steps can vary; this is the
most common method.)
Click the Start button, point to
Settings, and then click Printers.
Right-click and choose
Document Defaults or
Properties.
Windows 3.1x and
Windows NT 3.51
From the File menu, click Print,
click Printers, and then click
Options. (The actual steps can
vary; this is the most common
method.)
From the Windows control panel,
double-click Printers, highlight
the printer, and click Setup.
Operating System
Note
EN
Settings in the printer driver and software application override
control panel settings. (Software application settings override
printer driver settings.)
Chapter 1: Printer Basics
23
Choose the Right Printer Driver for Your Needs
Choose a printer driver based on the way you use the printer.
•
Use the PCL 6 driver to take full advantage of the printer’s
features. Unless backward compatibility with previous PCL
drivers or older printers is necessary, the PCL 6 driver is
recommended.
• Use the PCL 5e driver if you want print results to look
comparable to those from older printers.
• Use the PS driver for compatibility with PostScript Level 2
needs. Certain features are not available in this driver.
• The printer automatically switches between PS and PCL printer
languages.
For the Macintosh, use the Apple LaserWriter 8 Driver, which is a
PS driver.
Printer Driver Help
Each printer driver has help screens that can be activated either
from the Help button, the F1 key, or a question mark symbol in the
upper right corner in the printer driver (depending on the Windows
operating system used). These help screens give detailed
information about the specific driver. Printer driver help is separate
from the software application help.
24
Chapter 1: Printer Basics
EN
HP FontSmart
Note
HP FontSmart is not supported for Traditional Chinese, Simplified
Chinese, Korean, and Japanese.
Access HP FontSmart from the HP LaserJet folder. HP FontSmart
is a font management utility (for Windows only) which does the
following:
•
•
•
•
•
•
installs, uninstalls, and deletes fonts
manages fonts inside a single window by allowing you to
drag-and-drop
provides 145 TrueType™ fonts
provides an on-screen preview of all the fonts and prints
samples of them
provides web connectivity to HP FontSmart, an online resource
for free fonts and HP-specific font information (not available for
Windows 3.x)
provides HP LaserJet printer matching screen fonts
HP Resource Manager
The HP Resource Manager should be installed only on the network
administrator’s computer. The HP Resource Manager allows you to
control hard disk and flash memory features not found in the drivers.
Bidirectional communication is required.
Note
HP Resource Manager is not available for the Macintosh.
Use the HP Resource Manager to do the following:
•
•
initialize disk and flash memory
download, delete, and manage fonts and macros to disk and
flash memory across networks
• PostScript Type 1, PostScript Type 42 (True Type fonts
converted to PostScript format), TrueType, and PCL bitmap
fonts
Note
To download Type 1 fonts, Adobe Type Manager must be loaded
and turned on.
Note
HP Resource Manager is only supported in English, French, Italian,
German, Spanish, Dutch, Traditional Chinese, Simplified Chinese,
Korean, and Japanese.
EN
Chapter 1: Printer Basics
25
HP JetSend Communications Technology
HP JetSend is a technology from
Hewlett-Packard that allows devices to
communicate with each other simply and
directly. HP JetSend is built into your printer,
allowing it to receive information from any
HP JetSend-enabled sending device
anywhere on your network, whether it is in
the same office or at a remote location.
When you use the HP Fast InfraRed Receiver accessory, your
printer can also receive information from any HP JetSend-enabled
infrared device. Examples of HP JetSend sending devices include
computers or laptops running HP JetSend software or scanners
with HP JetSend built in. HP JetSend uses simple IP addressing
between networked devices and cableless communication between
infrared devices.
Note
HP JetSend software is not supported for Traditional Chinese,
Simplified Chinese, Korean, and Japanese.
To HP JetSend enable your computer or laptop, visit the
HP JetSend website (www.jetsend.hp.com/products) for
information on HP JetSend software. With the software, you will be
able to exchange intra-company documents directly between two
or more computers and between any HP JetSend enabled printers,
without the problems of incompatible software applications or
versions. HP JetSend software will allow your colleagues to create
documents on their computers and send copies directly to this
printer without any device-specific drivers or configuration
difficulties.
You can visit the HP JetSend website to learn which other devices
are available to communicate easily and directly with your
HP JetSend-enabled printer.
26
Chapter 1: Printer Basics
EN
How the JetSend Communications Technology Works
Networked Devices
To use the HP JetSend capability between networked devices, print
a configuration page (see page 134) to find your HP JetSend IP
address, and give your address to anyone who wants to send
information to your printer via HP JetSend.
From a HP JetSend sending device, a person only needs to enter
the printer’s IP address and press “send.”
Infrared Devices
To use HP JetSend infrared capability, line up the infrared sensors
between the sending and receiving devices, and choose the “send”
option on the sending device.
The devices will automatically negotiate the best possible outcome
because they have HP JetSend in them.
Note
EN
HP JetSend software is not available for the Macintosh computer.
Chapter 1: Printer Basics
27
Software for Macintosh Computers
Apple LaserWriter 8 Driver
The driver for the Apple LaserWriter 8 comes on the compact disc
shipped with the printer.
Note
Apple LaserWriter 8 Driver applies to English only.
PostScript Printer Description Files (PPDs)
PPDs, in combination with the Apple LaserWriter 8 Driver, access
the printer features and allow the computer to communicate with
the printer. An installation program for the PPDs and other software
is provided on the compact disc. Use the Apple LaserWriter 8 Driver
that comes with the computer or is installed with the HP printer
software compact disc.
HP LaserJet Utility
Note
The HP LaserJet Utility is not supported for Traditional Chinese,
Simplified Chinese, Korean, and Japanese.
HP LaserJet Utility allows control of features that are not available
in the driver. The illustrated screens make selecting printer features
from the Macintosh computer easier than ever. Use the HP LaserJet
Utility to do the following:
•
•
•
•
•
28
Customize the printer’s control panel messages.
Name the printer, assign it to a zone on the network, download
files and fonts, and change most of the printer settings.
Set a password for the printer.
From the computer, lock out functions on the printer’s control
panel to prevent unauthorized access. (See the printer software
help.)
Configure and set the printer for IP printing.
Chapter 1: Printer Basics
EN
Software for Networks
HP JetAdmin
HP JetAdmin software is primarily for users who cannot use
HP Web JetAdmin due to the lack of browser access or because
none of the supported server platforms exist on their network.
HP JetAdmin should be installed only on the network
administrator’s computer. HP JetAdmin can be accessed by clicking
the Start button (point to Settings, click Control Panel, and then
click the HP JetAdmin icon) in Windows 9x and Windows NT 4.0;
or from the HP LaserJet program group folder. Use HP JetAdmin
software to do the following:
•
•
Install, configure, and manage printers that are connected to a
network with an HP JetDirect print server.
Manage and troubleshoot network HP printers and print
servers.
HP JetAdmin software works on the following network systems:
•
•
•
•
•
•
•
•
•
Microsoft Windows NT 4.0
Microsoft Windows 9x
Microsoft Windows NT 3.51*
Novell NetWare
HP-UX*
Solaris*
SunOS*
IBM OS/2*
Mac OS (via the HP LaserJet Utility)
*The software for these systems is not included on the compact disc
with the printer, but is available from the Internet. If you do not have
access to the Internet, see the HP Customer Care Service and
Support pages at the front of this user’s guide to obtain this software.
Note
EN
Network Administrators: If the printer is attached to a network,
before you can print, the printer must be configured for that network
using HP JetAdmin or similar network software. (See the getting
started guide.)
Chapter 1: Printer Basics
29
HP Web JetAdmin
HP Web JetAdmin is a browser-based management tool. It can be
installed and run on the following systems:
•
•
•
Microsoft Windows NT
HP-UX*
Sun Solaris*
*HP Web JetAdmin is not included on the CD-ROM with the printer,
but is available from the Internet at http://www.hp.com/support/
net_printing. If you do not have access to the Internet, see the
HP Customer Care Service and Support pages at the front of this
user’s guide to obtain this software.
When installed on a host server, HP Web JetAdmin can be
accessed by any client through a supported web browser (such as
Microsoft Internet Explorer 3.x and 4.x or Netscape Navigator 3.x
and 4.x) by browsing to the HP Web Jet Admin host.
Use HP Web JetAdmin to do the following:
•
•
Note
30
Install and configure printers that are connected to a network
with an HP JetDirect print server. If you install HP Web
JetAdmin 5.0 or greater, it will configure Novell NetWare
parameters on the HP JetDirect print server and NetWare
server.
Manage and troubleshoot network printers from any location.
See the HP JetDirect Print Server Software Installation Guide on
your printer documentation CD-ROM or your networking software
to configure the printer for your needs.
Chapter 1: Printer Basics
EN
2
Printing Tasks
Overview
This chapter presents basic printing tasks, such as:
•
•
•
•
Selecting the output bin.
Loading the trays.
Printing on both sides of paper with the optional duplexer.
Printing on special paper, such as letterhead and envelopes,
(including automatically feeding envelopes with the optional
envelope feeder).
This chapter also introduces some advanced printing tasks, to
help you take full advantage of the printer’s features. These tasks
are “advanced” because they require you to change settings from
a software application, the printer driver, or the printer’s control
panel.
•
The printer driver allows you to:
• Create Quick Sets to save the printer’s setup information for
different kinds of print jobs.
• Print pages with a watermark in the background.
• Print the first page of a document on a different kind of paper
than the rest of the pages.
• Print multiple pages on one sheet of paper.
(See “Using Features in the Printer Driver” on page 59.)
•
•
EN
Tray 1 can be used in several different ways. See “Customizing
Tray 1 Operation” on page 63.
If you frequently use several kinds of paper or share the printer
with others, print by type and size to ensure that print jobs
always print on the desired paper. See “Printing by Type and
Size of Paper” on page 65.
Chapter 2: Printing Tasks
31
Selecting the Output Bin
The printer has two output locations: the rear output bin and the top
output bin. To use the top output bin, be sure the rear output bin is
closed. To use the rear output bin, open it.
•
•
If paper coming out of the top output bin has problems, such as
excessive curl, try printing to the rear output bin.
To avoid paper jams, do not open or close the rear output bin
while the printer is printing.
Printing to the Top Output Bin
The top output bin collects paper face-down, in correct order. The
top output bin should be used for most print jobs and is
recommended for printing the following:
•
•
Figure 6
32
over 50 sheets of paper, continuously
transparencies
Top Output Bin
Chapter 2: Printing Tasks
EN
Printing to the Rear Output Bin
The printer always prints to the rear output bin if it is open. Paper
comes out of the printer face-up, with the last page on top.
To open the rear output bin, grasp the handle at the top of the bin.
Pull the bin down, and slide out the extension.
Printing from Tray 1 to the rear output bin provides the straightest
paper path. Opening the rear output bin might improve output quality
with the following:
•
•
•
•
•
envelopes
labels
small custom-size paper
postcards
paper heavier than 28 lb (105 g/m2)
Note
Opening the rear output bin disables the optional duplexer (if
installed) and the top output bin.
Figure 7
Rear Output Bin
EN
Chapter 2: Printing Tasks
33
Loading Tray 1
Note
To avoid paper jams, do not load trays
while the printer is printing.
Tray 1 is a multi-purpose tray that holds
a variety of paper, including up to
100 sheets of paper, 10 envelopes, or
20 index cards. The printer might pull
paper from Tray 1 first. To change this,
see page 63. For supported sizes of
paper, see page A-3.
1 Open Tray 1.
2 Pull out the tray extension.
3 Set the side guides to the desired
width.
4 Load Tray 1.
5 Paper should fit, without bending,
under the tabs on the guides, and
below the line as indicated. For
correct orientation, see page 46.
34
Chapter 2: Printing Tasks
EN
Loading Tray 2 (4050/4050 N)
Tray 2 is a 500-sheet tray. The optional
500-sheet tray is adjusted differently
(page 39). (Tray 2 and the optional
500-sheet tray can be interchanged in
the printer.) Tray 2 adjusts for letter, A4,
and legal sizes; these adjustments
affect printer performance.
Lock
Note
To avoid paper jams, do not load trays
while the printer is printing.
1 Pull the tray completely out of the
printer.
2 If the tray is not already set to the
desired paper size, snap the left and
right guides into place to match the
width of the paper. For A4 size paper,
slide the lock down to secure the
guide.
3 Lift the back of the rear paper guide
and slide it to the desired paper size
until it clicks into place. If the tray is
not properly adjusted, the printer
might display an error message or
paper might jam.
Continued on the next page.
EN
Chapter 2: Printing Tasks
35
4 Load paper into the tray. For correct
orientation, see page 46.
5 Make sure the paper is flat in the tray
at all four corners and below the tabs
on the guides. Slide the tray back into
the printer.
The printer automatically senses the
size of paper loaded if the tray is
adjusted correctly. To print by type and
size of paper, see page 65.
36
Chapter 2: Printing Tasks
EN
Loading Trays 2 and 3 (4050 T/4050 TN)
Trays 2 and 3 are 250-sheet trays. For
supported sizes of paper, see
page A-3. Choose A5 and B5 ISO as
custom sizes in the printer driver for
these trays (page 56).
Note
To avoid paper jams, do not load trays
while the printer is printing.
1 Pull the tray completely out of the
printer.
2 If the tray is not already set to the
desired paper size, snap the left and
right guides into place to match the
width of the paper.
3 Locate the release tabs (indicated by
the two arrows).
Squeeze the blue tabs to release
them from the slots while sliding the
back section of the tray to the desired
paper size. Make sure the tabs lock
into the correct slots.
Continued on the next page.
EN
Chapter 2: Printing Tasks
37
4 Load paper into the tray.
5 Make sure the paper is flat in the tray
at all four corners and below the tabs
on the guides. Gently slide the tray
back into the printer.
The printer senses the size of paper
loaded if the tray is adjusted correctly.
To print by type and size of paper, see
page 65.
38
Chapter 2: Printing Tasks
EN
Loading the Optional 500-Sheet Tray
The optional 500-sheet tray is Tray 3 for
the HP LaserJet 4050/4050 N printers,
or Tray 4 for the HP LaserJet 4050 T/
4050 TN printers. This tray is adjusted
differently than Tray 2 (page 35). Tray 2
and the optional 500-sheet tray can be
interchanged in the printer. For
supported sizes of paper, see
page A-5.
Note
To avoid paper jams, do not load trays
while the printer is printing.
1 Pull the tray completely out of the
printer.
2 If the tray is not set to the desired
paper size, squeeze the release on
the left guide and adjust the left and
right guides to match the width of the
paper.
3 Squeeze the release on the back of
the rear paper guide and slide it to
the desired paper size.
4 Load paper into the tray.
Continued on the next page.
EN
Chapter 2: Printing Tasks
39
5 Make sure the paper is flat at all four
corners and below the tabs on the
guides.
6 Set the dial on the right side of the
tray to match the paper size.
Note
Setting the dial adjusts the printer’s
sensors. It does not adjust the guides
inside the tray.
7 Gently slide the tray into the printer.
To print by type and size of paper, see
page 65.
40
Chapter 2: Printing Tasks
EN
Printing Both Sides of Paper
(Optional Duplexer)
The printer can automatically print on both sides of paper with an
optional duplex printing accessory (duplexer). This is called
duplexing.
Note
See the documentation included with the duplexer for complete
installation and setup instructions. Duplexing might require
additional memory (page C-1).
The duplexer supports standard sizes from B5 JIS (7.2 by 10 inches
or 182 by 257 mm) to legal (8.5 by 14 inches or 216 by 356 mm).
Note
The accessory dust cover cannot be used when the optional
duplexer is installed.
Installed
Figure 8
EN
Removed
Printer with the Optional Duplexer
Chapter 2: Printing Tasks
41
Guidelines for Printing Both Sides of Paper
Caution
Do not print on both sides of labels, transparencies, envelopes, or
paper heavier than 28 lb (105 g/m2). Damage to the printer and
paper jamming might result.
WARNING!
To avoid personal injury and damage to the printer, do not lift the
printer with the duplexer installed. Before relocating the printer,
separate the duplexer and optional trays from the printer.
•
•
•
•
42
You might need to configure the printer driver to recognize the
duplexer. (See the printer software help for details.)
To print on both sides of paper, make the selection from the
software or printer driver. (See the printer software help.)
If the printer driver does not have this option, change the Duplex
setting from the Paper Handling Menu in the printer’s control
panel to DUPLEX=ON . Also in the Paper Handling Menu, set
Binding to long edge or short edge. (For more information, see
page 44.)
Close the rear output bin to use the duplexer (page 32).
Opening the rear output bin disables the duplexer.
Chapter 2: Printing Tasks
EN
Paper Orientation for Printing Both Sides of Paper
The duplexer prints the second side of paper first, so paper such as
letterhead and preprinted paper needs to be oriented as shown in
Figure 9.
Figure 9
Paper Orientation for Printing Both Sides of Paper
For Tray 1, load the first side facing down and the top toward you.
For all other trays, load the first side facing up and the top toward
the printer.
EN
Chapter 2: Printing Tasks
43
Layout Options for Printing Both Sides of Paper
The four print orientation options are shown below. These options
can be selected from the printer driver or from the printer’s control
panel (set BINDING from the Paper Handling Menu and
ORIENTATION from the Printing Menu).
1. Long-edge
portrait
2. Long-edge
landscape*
3. Short-edge
portrait*
4. Short-edge
landscape
Figure 10
Layout Options for Printing Both Sides of Paper
1. Long-edge portrait
2. Long-edge landscape
3. Short-edge portrait
4. Short-edge landscape
Note
44
This is the default printer setting, and the most common layout
used, with every printed image oriented right side up. Facing
pages are read from top to bottom on the left page, then from top
to bottom on the right page.
This layout is often used in accounting, data processing, and
spreadsheet applications. Every other printed image is oriented
upside-down. Facing pages are read continuously from top to
bottom.
This layout is often used with clipboards. Every other printed
image is oriented upside-down. Facing pages are read
continuously from top to bottom.
Each printed image is oriented right side up. Facing pages are
read from top to bottom on the left page, then from top to bottom
on the right page.
When using Windows drivers, select “Flip Pages Up” to get the
binding options designated with (*) above.
Chapter 2: Printing Tasks
EN
Printing Special Paper
Special paper includes letterhead, prepunched (including 3-hole
punched), envelopes, labels, transparencies, and custom-size
paper.
Printing Letterhead, Prepunched, or
Preprinted Paper
When printing letterhead, prepunched, or preprinted paper, it is
important to correctly orient the paper. See the “Paper Orientation”
section for instructions.
EN
Chapter 2: Printing Tasks
45
Paper Orientation
For Tray 1, load paper with the side-to-be-printed facing up, and the
top, short edge toward the printer.
Figure 11
Paper Orientation for Tray 1
For all other trays, load paper with the side-to-be-printed facing
down, and the top edge toward you.
Figure 12
46
Paper Orientation for All Other Trays
Chapter 2: Printing Tasks
EN
Printing Envelopes
With the optional envelope feeder, the printer will automatically feed
up to 75 envelopes. To order an envelope feeder, see page 8. To
print with the envelope feeder, see page 49.
Many types of envelopes can be printed from Tray 1. (Up to 10 can
be stacked in the tray.) Printing performance depends on the
construction of the envelope. Always test a few sample envelopes
before purchasing a large quantity.
•
•
Set margins at least 0.6 inch (15 mm) from the edge of the
envelope.
If you have problems printing envelopes, try opening the rear
output bin.
When you print large numbers of envelopes and standard paper,
for best printing performance print paper first, then envelopes. To
alternate paper and envelopes, from the Configuration Menu in the
printer’s control panel select SMALL PAPER SPEED=SLOW.
WARNING!
Never use envelopes with coated linings, exposed self-stick
adhesives, or other synthetic materials. These items can emit
noxious fumes.
Caution
Envelopes with clasps, snaps, windows, coated linings, exposed
self-stick adhesives, or other synthetic materials can severely
damage the printer.
To avoid jamming and possible printer damage, never try to print on
both sides of an envelope.
Before you load envelopes, make sure they are flat and not
damaged or stuck together. Do not use envelopes with
pressure-sensitive adhesive. (For envelope specifications, see
page A-11.)
EN
Chapter 2: Printing Tasks
47
Loading Envelopes in Tray 1
1 Open Tray 1, but do not pull out the
extension. (Envelopes feed best
without the extension.)
2 Open the rear output bin and pull out
the tray extension. (This reduces
envelope curl and wrinkling.)
3 Load up to 10 envelopes in the center
of Tray 1 with the side-to-be-printed
facing up, and the postage-end
toward the printer. Slide the
envelopes into the printer as far as
they will go without forcing them.
4 Adjust the guides to touch the
envelope stack without bending the
envelopes. Make sure the envelopes
fit under the tabs on the guides.
48
Chapter 2: Printing Tasks
EN
Feeding Envelopes Automatically (Optional
Envelope Feeder)
With the optional envelope feeder, the printer will automatically feed
up to 75 envelopes. To print envelopes without an envelope feeder,
see page 47.
Note
See the documentation included with the envelope feeder for
complete installation and setup instructions.
You might need to configure the printer driver to recognize the
envelope feeder. See the printer software help for details.
Release lever
Guides
Envelope
weight
Tray extension
Figure 13
Envelope Feeder Details
Envelope Sizes
•
•
EN
The envelope feeder supports standard sizes from 3.5 by 6.3
inches (90 by 160 mm) to 7 by 10 inches (178 by 254 mm).
Other sizes of envelopes should be printed from Tray 1.
Chapter 2: Printing Tasks
49
Inserting and Removing the Envelope Feeder
1 Open Tray 1.
2 Open the access door on the right,
front corner of the printer, inside Tray
1.
3 Remove the plastic cover from the
printer. (Replace the cover when the
envelope feeder is not attached.)
4 Insert the envelope feeder into the
printer as far as it will go. (The
connector on the top right side of the
envelope feeder fits into the plug in
the printer.) Pull gently on the
envelope feeder to be sure that it is
securely in place.
5 To remove the envelope feeder,
press the release button on the left
and pull the envelope feeder away
from the printer.
50
Chapter 2: Printing Tasks
EN
Loading Envelopes in the Envelope Feeder
Note
Print only on envelopes approved for
use in the printer (page 47 and
page A-11).
1 Fold down the tray extension. Lift the
envelope weight.
2 Squeeze the release lever on the left
envelope guide and slide the guides
apart.
3 Load envelopes into the envelope
feeder with the side-to-be-printed
facing up, and the postage end
toward the printer. Push the
envelopes into the envelope feeder
as far as they will go without forcing
them. Push the bottom envelope in
slightly farther than the top
envelopes. (Stack them as shown.)
Continued on the next page.
EN
Chapter 2: Printing Tasks
51
4 Adjust the guides to touch the
envelopes without bending them.
Make sure the envelope feeder is not
overfilled.
5 Lower the envelope weight onto the
envelopes.
Note
Select the envelope size from the
software application (if the setting is
available), the printer driver, and the
Paper Handling Menu in the printer’s
control panel (page B-5). To print by
type and size of paper, see page 65.
52
Chapter 2: Printing Tasks
EN
Printing Labels
Use only labels recommended for use in laser printers. Make sure
that labels meet the correct specifications (page A-3).
Do:
•
•
•
Figure 14
EN
Print a stack of 50 labels from Tray 1 or a stack of 50 to 100
labels from other trays.
Load labels in Tray 1 with the side-to-be-printed facing up, and
the top, short edge toward the printer. For orientation in other
trays, see Figure 12 on page 46.
Try opening the rear output bin (page 33) to prevent curl and
other problems.
Printing Labels
Chapter 2: Printing Tasks
53
Do not:
Caution
Failure to follow these instructions can damage the printer.
•
•
•
•
•
54
Do not load the trays to capacity because labels are heavier
than paper.
Do not use labels that are separating from the backing sheet,
wrinkled, or damaged in any way.
Do not use labels that have the backing sheet exposed. (Labels
must cover the entire backing sheet with no exposed spaces.)
Do not feed a sheet of labels through the printer more than once.
The adhesive backing is designed for only one pass through
the printer.
Do not print on both sides of labels.
Chapter 2: Printing Tasks
EN
Printing Transparencies
Use only transparencies recommended for use in laser printers. For
transparency specifications, see page A-10.
•
•
•
•
Figure 15
EN
Load transparencies face up in Tray 1 with the top toward the
printer.
A stack of 50 to 100 transparencies can be printed from other
trays. Because transparencies are heavier than paper, do not
load the other trays to capacity. For orientation in other trays,
see Figure 12 on page 46.
To prevent transparencies from becoming too hot or sticking
together, use the top output bin. Before using the top output bin,
be sure the rear output bin is closed (page 32). Remove each
transparency from the output bin before printing another.
Place transparencies on a flat surface to cool after removing
them from the printer.
Printing Transparencies
Chapter 2: Printing Tasks
55
Printing Cards, Custom-Size, and
Heavy Paper
Custom-size paper can be printed from Tray 1 or the optional
500-sheet tray. For paper specifications, see page A-2.
Note
Choose A5 and B5 (ISO) as custom sizes in the printer driver for
Tray 2 and Tray 3 (HP LaserJet 4050 T/4050 TN printers) and the
optional 500-sheet tray. Settings for these sizes are marked in the
tray, but custom settings must be selected in the software and from
the printer’s control panel.
Tray
Minimum Size
Maximum Size
Tray 1
3 by 5 inches
(76 by 127 mm)
8.5 by 14 inches
(216 by 356 mm)
Optional 500-Sheet Tray
5.8 by 8.2 inches
(148 by 210 mm)
8.5 by 14 inches
(216 by 356 mm)
The maximum paper weight is 53 lb (199 g/m2) from Tray 1 and
28 lb (105 g/m2) from the 500-sheet tray.
Note
To prevent curl and other problems, heavy paper and very small
custom-size paper should be printed from Tray 1 to the rear output
bin. Open the rear output bin to use it (page 33).
The printer’s control panel can be set for one custom size at a time.
Do not load more than one size of custom paper into the printer.
For paper sizes less than 5 inches (127 mm) feed page in a portrait
orientation (short edge first).
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Chapter 2: Printing Tasks
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Guidelines for Printing Custom-Size Paper
•
•
•
Do not attempt to print on paper smaller than 3 inches (76 mm)
wide or 5 inches (127 mm) long.
Set page margins at least .17 inch (4.23 mm) away from the
edges.
Feed short-edge first.
Setting Custom Paper Sizes
When custom paper is loaded, size settings need to be selected
from the software application (the preferred method), the printer
driver, or from the printer’s control panel.
Note
Settings in the printer driver and software application override
control panel settings. (Software application settings override
printer driver settings.)
X (front edge)
Feed short-edge
first
Y (side edge)
Figure 16
EN
Printing Custom-Size Paper
Chapter 2: Printing Tasks
57
If the settings are not available from the software, set the custom
paper size from the control panel:
1
2
3
4
5
From the Printing Menu set CONFIGURE CUSTOM PAPER=YES.
From the Printing Menu, select inches or millimeters as the unit
of measurement.
From the Printing Menu, set the X dimension (the front edge of
the paper) as shown in Figure 16. X can be 3 to 8.5 inches (76 to
216 mm).
Set the Y dimension (the side edge of the paper) as shown in
Figure 16. Y can be 5 to 14 inches (127 to 356 mm).
If custom paper is loaded into Tray 1 and TRAY 1
MODE=CASSETTE, then set TRAY 1 SIZE=CUSTOM from the Paper
Handling Menu in the printer’s control panel. See “Customizing
Tray 1 Operation” on page 63.
If custom paper is loaded in the optional 500-sheet tray, be sure
the paper size dial is set to Custom (page 39).
6 In the software, select Custom as the paper size.
For example, if the custom paper is 8 by 10 inches (203 by 254 mm),
set X=8 inches and Y=10 inches (X=203 millimeters and Y=254
millimeters).
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Chapter 2: Printing Tasks
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Advanced Printing Tasks
This section will help you take full advantage of the printer’s features.
These tasks are “advanced” because they require you to change
settings from the printer’s control panel or the printer driver.
Using Features in the Printer Driver
When you print from a software application, many of the printer’s
features are available from the printer driver. To access Windows
printer drivers, see page 23.
Note
HP PCL 5e, PCL 6, PS, OS/2, UNIX and Macintosh drivers are
slightly different. Check the drivers for available options. The PCL6
driver takes full advantage of the printer’s features.
Settings in the printer driver and software application override
control panel settings. (Software application settings override
printer driver settings.)
Printer Collation
The Printer Collation feature, only available with 16 MB of RAM or
a hard disk, allows multiple original prints (mopying) that provides
you the following advantages:
•
•
•
Note
EN
Reduces network traffic
Faster return to application
All documents are original
See the application or printer driver help for specific steps.
Chapter 2: Printing Tasks
59
RIP ONCE
RIP ONCE allows the print job to be processed one time at the
printer. The RIP ONCE capability creates an image of the page then
saves a compressed image of the page into memory. RIP ONCE is
enabled when a minimum of 16 MB of RAM or a hard disk is installed
in the printer. Pages are printed by decompressing page images
without pausing to process the print job again. The print job will print
exactly the same every time because the compressed image is not
dependent on any other printer data.
Saving Printer Setup Information
Printer drivers allow you to save the printer settings you use most
often as the default settings. For example, the driver might be set
to print on letter size paper, portrait orientation, with automatic tray
selection (from the first available tray).
Some PCL 5e/ PCL 6 printer drivers will allow you to save printer
settings for multiple kinds of print jobs. For example, you might want
to create a Quick Set for envelopes, or for printing the first page of
a document on letterhead.
Look for the Quick Sets option in the Windows PCL 5e/PCL 6
printer driver. See the printer driver help for more information on
these features.
Printer Driver Features
Look for Quick Sets, ZoomSmart (any page size to any page size),
and Booklet Printing options in the Windows PCL 5e/PCL 6 printer
driver, or see the printer driver help for more information.
Printing with a Watermark
A watermark is a notice, such as “Top Secret,” printed in the
background of each page in a document. Check the driver for
available options.
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Chapter 2: Printing Tasks
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Different First Page
Follow these instructions for printing a first page that is different from
other pages in the print job.
1
For Windows, select “Use different paper for first page” in your
printer driver. Choose Tray 1 (or Manual Feed) for the first page
and one of the other trays for the remaining pages. Place the
paper for the first page in Tray 1. (For manual feed, place paper
in Tray 1 after the job is sent to the printer and the printer
requests paper.) Place the paper with the side-to-be-printed up,
the top of the page facing the rear of the printer, and the long
edge leading into the printer.
For Macintosh computers, select “First from” and “Remaining
from” in the print dialog box.
Note
Where and how you make selections depends on your software
application or associated printer driver. (Some options may only be
available through the printer driver.)
2
EN
Load the paper for the remaining pages of the document into
another tray. You may select the first and remaining pages by
type of paper. For more information, see “Printing by Type and
Size of Paper” on page 65
Chapter 2: Printing Tasks
61
Printing Multiple Pages on One Sheet of Paper
You can print more than one page on a single sheet of paper. This
feature is available in some printer drivers, and provides a
cost-effective way to print draft pages.
To print more than one page on a sheet of paper, look for a Layout
or Pages Per Sheet option in the printer driver. (This is sometimes
called 2-up, 4-up, or n-up printing.)
Figure 17
62
Sample Layout Options (1-up, 2-up, and 4-up)
Chapter 2: Printing Tasks
EN
Customizing Tray 1 Operation
Customize Tray 1 to fit your printing needs.
The printer can be set to print from Tray 1 as long as it is loaded, or
to print only from Tray 1 if the type of paper loaded is specifically
requested. Set TRAY 1 MODE=FIRST or TRAY 1 MODE=CASSETTE
from the Paper Handling Menu in the printer’s control panel. (Print
speed might be slightly slower when printing from Tray 1 when TRAY
1 MODE=FIRST .)
Tray 1 Mode=First
If you do not keep paper in Tray 1 all the time, or you use Tray 1 only
for manually feeding paper, keep the default setting, TRAY 1
MODE=FIRST in the Paper Handling Menu.
•
•
TRAY 1 MODE=FIRST means that the printer usually pulls paper
from Tray 1 first unless it is empty or closed.
You can still choose paper from other trays by specifically
choosing another tray in the printer driver.
Tray 1 Mode=Cassette
TRAY 1 MODE=CASSETTE means the printer treats Tray 1 like the
internal trays. Instead of looking for paper in Tray 1 first, the printer
pulls paper either starting from the bottom tray upward (from the
tray with the highest capacity to the tray with the least capacity), or
the tray that matches type or size settings selected from the
software.
•
•
EN
When TRAY 1 MODE=CASSETTE is set, an option appears in the
Paper Handling Menu to configure size as well as type settings
for Tray 1.
Through the printer driver, you can select paper from any tray
(including Tray 1) by type, size, or source. To print by type and
size of paper, see page 65.
Chapter 2: Printing Tasks
63
Manually Feeding Paper from Tray 1
The Manual Feed feature allows you to print on special paper from
Tray 1, such as envelopes or letterhead. If Manual Feed is selected,
the printer will print only from Tray 1.
Select Manual Feed through the software or printer driver. Manual
Feed can also be enabled from the Paper Handling Menu in the
printer’s control panel.
Note
64
When Manual Feed is selected, if TRAY 1 MODE=FIRST the printer
automatically prints (if paper is in the tray). If TRAY 1
MODE=CASSETTE the printer prompts to load Tray 1 whether or not
Tray 1 is loaded. This enables you to load different paper if
necessary. Press [Go] to print from Tray 1.
Chapter 2: Printing Tasks
EN
Printing by Type and Size of Paper
You can configure the printer to select paper by type (such as plain
or letterhead) and size (such as letter or A4), as opposed to source
(a paper tray).
Benefits of Printing by Type and Size of Paper
If you frequently use several different kinds of paper, once trays are
set up correctly, you do not have to check which paper is loaded in
each tray before you print. This is especially helpful when the printer
is shared, and more than one person loads or removes paper.
Printing by type and size of paper is a way to be sure that print jobs
always print on the desired paper. (Some printers have a feature
which “locks out” trays, to prevent printing on the wrong paper.
Printing by type and size of paper eliminates the need to lock out
trays.)
To print by type and size of paper, do the following:
1
2
3
EN
Be sure to adjust and load the trays correctly. (See the sections
on loading paper, starting on page 34.)
From the Paper Handling Menu in the printer’s control panel,
select the paper type for each tray. If you are unsure what type
you are loading (such as bond or recycled), check the label on
the package of paper.
Select the paper size settings from the control panel.
• Tray 1: If the printer has been set to TRAY 1 MODE=CASSETTE
from the Paper Handling Menu, also set the paper size from
the Paper Handling Menu. If custom paper is loaded, set the
size of custom paper from the Printing Menu to match the
paper loaded in Tray 1. To print custom-size paper, see
page 57.
• Optional envelope feeder: Set the paper size from the
Paper Handling Menu.
• Optional 500-sheet tray: Paper size settings are adjusted
when paper is properly loaded into the printer and the paper
size dial is set to match the paper size. If custom paper is
loaded, set the size of custom paper from the Printing Menu
to match the paper loaded in the tray. Set the paper size dial
in the tray to Custom. To print custom-size paper, see
page 57.
• Other trays: Paper size settings are adjusted when paper is
properly loaded into the printer. (See the sections on loading
paper, starting on page 35.)
Chapter 2: Printing Tasks
65
4
Note
From the software or printer driver, select the desired type and
size of paper.
The type and size settings can also be configured from HP Web
JetAdmin and HP JetAdmin software for networked printers. See
the printer driver help.
To print by type and size, it might be necessary to unload or close
Tray 1, or set TRAY 1 MODE=CASSETTE from the Paper Handling
Menu in the printer’s control panel. For more information, see
page 63.
Settings in the printer driver and software application override
control panel settings. (Software application settings override
printer driver settings.)
Supported Types of Paper
The printer supports the following types of paper:
• plain
• letterhead
• prepunched
• bond
• color
• rough
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Chapter 2: Printing Tasks
• preprinted
• transparency
• labels
• recycled
• card stock
• user-defined (5 types)
EN
Job Retention Features
To use the job retention features listed below, you must install a hard
disk in the printer and properly configure the drivers.
Caution
Make sure to identify your jobs in the printer driver before printing.
Using default names may override previous jobs with the same
default name or cause the job to be deleted.
Quick Copying a Job
The quick copy feature prints the requested number of copies of a
job and stores a copy on the printer’s hard disk. Additional copies
of the job can be printed later. This feature can be turned off from
the driver.
For more information about specifying the number of quick copy
jobs that can be stored, see the QUICK COPY JOBS control panel
item described on page B-18.
Printing Additional Copies of a Quick Copy
Job
To print additional copies of a job stored on the printer’s hard disk
from the control panel:
1
2
Note
If you are using a Macintosh computer, the user name appears on
the first line of the display and the job name appears on the second
line of the display. After you have selected the desired user name
using [Item], press [Value] until the desired job name appears.
3
4
5
EN
Press [Menu] repeatedly until QUICK COPY JOBS MENU appears.
Press [Item] until the desired user or job name appears.
Press [Select] to select the job. COPIES=1 appears.
Press [- Value +] until the desired number of copies appears.
Press [Select] to print the job.
Chapter 2: Printing Tasks
67
Deleting a Stored Quick Copy Job
When a user sends a quick copy job, the printer overwrites any
previous jobs with the same user and job name. If there is not a
quick copy job already stored under the same user and job name
and the printer needs additional space, the printer may delete other
stored quick copy jobs starting with the oldest job. The default
number of quick copy jobs that can be stored is 32. The number of
quick copy jobs that can be stored is set from the control panel (see
page B-18).
Note
If you turn the printer off and then back on, all quick copy, proof and
hold, and private jobs are deleted.
A stored quick copy job can also be deleted from the control panel
or from HP Web JetAdmin and HP JetAdmin software.
1
2
Note
If you are using a Macintosh computer, the user name appears on
the first line of the display and the job name appears on the second
line of the display. After you have selected the desired user name
using [Item], press [Value] until the desired job name appears.
3
4
5
68
Press [Menu] repeatedly until QUICK COPY JOBS MENU appears.
Press [Item] until the desired user name appears.
Press [Select] to select the job. COPIES=1 appears.
Press [- Value] until DELETE appears.
Press [Select] to delete the job.
Chapter 2: Printing Tasks
EN
Proofing and Holding a Job
The proof and hold feature provides a quick and easy way to print
and proof one copy of a job and then print the additional copies.
To permanently store the job and prevent the printer from deleting
it when space is needed for something else, select the Stored Job
option in the driver.
Printing the Remaining Copies of a Held Job
The user can print the remaining copies of a job held on the printer’s
hard disk from the control panel.
1
2
Note
If you are using a Macintosh computer, the user name appears on
the first line of the display and the job name appears on the second
line of the display. After you have selected the desired user name
using [Item], press [Value] until the desired job name appears.
3
4
5
EN
Press [Menu] repeatedly until QUICK COPY JOBS MENU appears.
Press [Item] until the desired user name appears.
Press [Select] to select the job. COPIES=1 appears.
Press [- Value +] until the desired number of copies appears.
Press [Select] to print the job.
Chapter 2: Printing Tasks
69
Deleting a Held Job
When a user sends a proof and hold job, the printer automatically
deletes that user’s previous stored proof and hold job. If there is not
a proof and hold job already stored for that job name and the printer
needs additional space, the printer may delete other stored proof
and hold jobs starting with the oldest one.
Note
If you turn the printer off and then back on, all quick copy, proof and
hold, and private jobs are deleted. A stored proof and hold job can
also be deleted from the control panel.
1
2
Note
If you are using a Macintosh computer, the user name appears on
the first line of the display and the job name appears on the second
line of the display. After you have selected the desired user name
using [Item], press [Value] until the desired job name appears.
3
4
5
70
Press [Menu] repeatedly until QUICK COPY JOBS MENU appears.
Press [Item] until the desired user name appears.
Press [Select] to select the job. COPIES=1 appears.
Press [- Value] until DELETE appears.
Press [Select] to delete the job.
Chapter 2: Printing Tasks
EN
Printing a Private Job
The private printing feature lets a user specify that a job is not
printed until that user releases it using a 4-digit personal
identification number (PIN) through the printer’s control panel. The
user specifies the PIN in the driver and it is sent to the printer as
part of the print job.
Specifying a Private Job
To specify that a job is private from the driver, select the Private Job
option and type a 4-digit PIN.
Releasing a Private Job
The user can print a private job from the control panel.
1
2
Note
If you are using a Macintosh computer, the user name appears on
the first line of the display and the job name appears on the second
line of the display. After you have selected the desired user name
using [Item], press [Value] until the desired job name appears.
3
4
5
6
EN
Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU
appears.
Press [Item] until the desired user name appears.
Press [Select] PIN:0000 appears.
Press [- Value +] to change the first number of the PIN, and
then press [Select]. An * appears in place of the number.
Repeat these steps to change the remaining three numbers of
the PIN. COPIES=1 appears.
Press [- Value +] until the desired number of copies appears.
Press [Select] to print the job.
Chapter 2: Printing Tasks
71
Deleting a Private Job
A private job is automatically deleted from the printer’s hard disk
after the user releases it for printing, unless the user selects the
Stored Job option in the driver.
Note
If you turn the printer off and then back on, all quick copy, proof and
hold, and private jobs are deleted.
A private job can also be deleted from the printer’s control panel
before it is ever printed.
1
2
Note
If you are using a Macintosh computer, the user name appears on
the first line of the display and the job name appears on the second
line of the display. After you have selected the desired user name
using [Item], press [Value] until the desired job name appears.
3
4
5
6
72
Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU
appears.
Press [Item] until the desired user name appears.
Press [Select] to select the job. PIN:0000 appears.
Press [- Value +] to change the first number of the PIN, and
then press [Select]. An * appears in place of the number.
Repeat these steps to change the remaining three numbers of
the PIN. COPIES=1 appears.
Press [- Value] until DELETE appears.
Press [Select] to delete the job.
Chapter 2: Printing Tasks
EN
Storing a Print Job
The user can download a print job to the printer’s hard disk without
printing it. The user can then print the job at any time through the
printer’s control panel. For example, a user may want to download
a personnel form, calendar, time sheet, or accounting form that
other users can access and print.
To store a print job permanently on the hard disk, select the Stored
Job option in the driver when printing the job.
Printing a Stored Job
The user can print a job stored on the printer’s hard disk from the
control panel.
1
2
Note
If you are using a Macintosh computer, the user name appears on
the first line of the display and the job name appears on the second
line of the display. After you have selected the desired user name
using [Item], press [Value] until the desired job name appears.
3
4
5
EN
Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU
appears.
Press [Item] until the desired user name appears.
Press [Select] to select the job name. COPIES=1 appears.
Press [- Value +] until the desired number of copies appears.
Press [Select] to print the job.
Chapter 2: Printing Tasks
73
Deleting a Stored Job
Jobs stored on the printer’s hard disk can be deleted from the control
panel.
1
2
Note
If you are using a Macintosh computer, the user name appears on
the first line of the display and the job name appears on the second
line of the display. After you have selected the desired user name
using [Item], press [Value] until the desired job name appears.
3
4
5
74
Press [Menu] repeatedly until PRIVATE/STORED JOBS MENU
appears.
Press [Item] until the desired user name appears.
Press [Select] to select the job. COPIES=1 appears.
Press [- Value] until DELETE appears.
Press [Select] to delete the job.
Chapter 2: Printing Tasks
EN
Printing with the Optional HP Fast
InfraRed Receiver
The HP Fast InfraRed Receiver enables wireless printing from any
IRDA-compliant portable device (such as a laptop computer) to the
HP LaserJet 4050, 4050 N, 4050 T, or 4050 TN printer.
The printing connection is maintained by positioning the sending
infrared (FIR) port within operating range. Note that the connection
can be blocked by objects such as a hand, paper, direct sunlight, or
any bright light shining into either FIR port.
Note
For more information, see the user guide that came with the HP Fast
InfraRed Receiver.
Setting Up to Print with Windows 9x
Before launching the InfraRed Driver, complete the following steps:
1
2
3
From the Printers folder, select the HP LaserJet 4050, 4050 N,
4050 T, or 4050 TN as your default printer.
While in the same Printers folder, choose Properties/Details,
and make sure that Virtual Infrared LPT Port is selected.
Select the file to print.
Printing a Job
1
Align your laptop computer (or other portable device equipped
with an IRDA-compliant FIR window) within 2 to 3 feet (1 meter)
maximum of the HP Fast InfraRed Receiver. The FIR window
must be at an angle of +/- 15 degrees to ensure an effective
connection for printing.
2 Print the job. The status indicator on the HP Fast InfraRed
Receiver lights up, and, after a short delay, the printer status
panel displays PROCESSING JOB.
If the status indicator does not light up, realign the HP Fast InfraRed
Receiver with the FIR port on the sending device, resend the print
job, and maintain the alignment of all devices. If you have to move
the equipment (for example, to add paper), make sure that all
devices remain within the range of operation to maintain the
connection.
EN
Chapter 2: Printing Tasks
75
If the connection is interrupted before your print job is complete, the
HP Fast InfraRed Receiver status indicator turns off. You have up
to 40 seconds to correct the interruption and continue the job. If the
connection is resumed within this time, the status indicator lights up
again.
Note
The connection is permanently broken if the sending port is moved
out of operating range or if anything passing between the ports
blocks transmission for more than 40 seconds. (This block could be
a hand, paper, or even direct sunlight.) Depending on the size of
the job, printing with the HP Fast InfraRed Receiver may be slower
than printing with a cable connected directly to the parallel port.
Interrupting and Resuming Printing
The job interrupt and resume feature lets a user temporarily stop
the job that is currently printing in order to print another job. When
the new job is finished printing, the interrupted job resumes printing.
A user can only interrupt jobs that are printing and collating multiple
copies by connecting to the infrared (FIR) port on the printer and
sending a job to the printer. The printer stops printing the current
job when it reaches the end of the copy it is printing. The printer
then prints the job sent over the FIR connection. When the printer
is done printing that job, it resumes printing the original job with
multiple copies where it left off.
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3
Printer Maintenance
Overview
This chapter explains basic printer maintenance.
EN
•
Managing the toner cartridge.
•
Cleaning the printer.
•
Performing routine maintenance.
Chapter 3: Printer Maintenance
77
Managing the Toner Cartridge
HP Policy on Non-HP Toner Cartridges
Hewlett-Packard Company cannot recommend use of non-HP toner
cartridges, either new or remanufactured. Because they are not
HP products, HP cannot influence their design or control their
quality.
To install a new HP toner cartridge and recycle the used cartridge,
follow the instructions included in the toner cartridge box.
Toner Cartridge Storage
Do not remove the toner cartridge from its package until you are
ready to use it. (The shelf life of a cartridge in an unopened package
is approximately 2.5 years.)
Caution
To prevent damage to the toner cartridge, do not expose it to light
for more than a few minutes.
Toner Cartridge Life Expectancy
The life of the toner cartridge depends on the amount of toner that
print jobs require. When printing text at 5% coverage, an HP toner
cartridge lasts an average of 10,000 or 6,000 pages, depending on
which toner cartridge is installed. (A typical business letter is about
5% coverage.) This assumes that print density is set to 3 and
EconoMode is off. (These are the default settings.)
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Chapter 3: Printer Maintenance
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Checking the Toner Level
The user can find out how much toner is left in the toner cartridge
by printing a configuration page (see page 134). The toner level is
represented by the HP TonerGauge graphic on the configuration
page. It shows approximately how much toner is left in the toner
cartridge.
Note
After replacing a toner cartridge this value might become inaccurate
if a user fails to select YES when the NEW TONER CARTRIDGE=NO
message is displayed on the control panel.
Resetting the HP TonerGauge
After a new toner cartridge is installed, the user must reset the
HP TonerGauge from the control panel. When the top cover is
closed after installing the new toner cartridge, the NEW TONER
CARTRIDGE=NO message is displayed on the control panel for
approximately 30 seconds. To reset the HP TonerGauge:
1
2
3
Note
EN
Press [- Value +] until YES appears.
Press [Select] to save the selection.
Press [Go] to exit the menu.
If the NEW TONER CARTRIDGE=NO message is no longer displayed
on the control panel when you replace an empty or low toner
cartridge, press [Menu] repeatedly until CONFIGURATION MENU
appears. Press [Item] repeatedly until NEW TONER CARTRIDGE=NO
appears, then complete steps 1 through 3 above.
Chapter 3: Printer Maintenance
79
Continue Printing When Toner Is Low
When toner is low, the printer’s control panel displays the TONER
LOW message.
By default the printer will continue to print when the toner is low.
The printer will continue to display TONER LOW until you replace the
toner cartridge.
If the you want to stop the printer when toner is low, change TONER
LOW from the default of CONTINUE to STOP (see page B-16). When
the toner is low, the printer will stop printing and STOP will be
displayed. To resume printing, press [Go].
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Chapter 3: Printer Maintenance
EN
Redistributing the Toner
When toner is low, faded or light areas
might appear on a printed page. You
might be able to temporarily improve
print quality by redistributing the toner.
The following procedure might allow
you to finish the current print job before
replacing the toner cartridge.
1 Open the top cover.
2 Remove the toner cartridge from the
printer.
WARNING!
Avoid reaching too far into the printer.
The adjacent fusing area might be hot!
Caution
To prevent damage to the toner
cartridge, do not expose it to light for
more than a few minutes.
Continued on the next page.
EN
Chapter 3: Printer Maintenance
81
3 Rotate the toner cartridge and gently
shake it from side to side to
redistribute the toner.
Note
If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in
cold water. (Hot water sets toner into
fabric.)
4 Reinsert the toner cartridge into the
printer and close the top cover.
If the print remains light, install a new
toner cartridge. (Follow the instructions
provided with the new toner cartridge.)
Note
If the message NEW TONER CARTRIDGE
= NO appears, ignore the message
when removing the toner cartridge to
redistribute toner.
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Cleaning the Printer
To maintain print quality, follow the cleaning procedure (on the
following page) every time the toner cartridge is changed, or
whenever print quality problems occur. As much as possible, keep
the printer free from dust and debris.
•
•
Caution
Clean the outside of the printer with a slightly water-dampened
cloth.
Clean the inside with a dry, lint-free cloth.
Do not use ammonia-based cleaners on or around the printer.
While cleaning the printer, be careful not to touch the transfer roller
(the black, rubber roller, located underneath the toner cartridge).
Skin oils on the roller can cause print quality problems.
Figure 18
EN
Location of the Transfer Roller—Do Not Touch!
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83
Cleaning the Printer
Before beginning these steps, turn the
printer off and unplug the power cord.
1 Open the top cover and remove the
toner cartridge.
WARNING!
Avoid reaching too far into the printer.
The adjacent fusing area might be hot!
Caution
To prevent damage to the toner
cartridge, do not expose it to light for
more than a few minutes.
2 Wipe any dust or dirt off the paper
feed guides (shaded areas) with a
dry, lint-free cloth.
Note
If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in
cold water. (Hot water sets toner into
fabric.)
3 Using the green handle, lift the paper
access plate and wipe off any residue
with a dry, lint-free cloth.
Continued on the next page.
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4 Replace the toner cartridge, close
the top cover, plug in the power cord,
and turn the printer on.
Note
If the message NEW TONER CARTRIDGE
= NO appears, ignore the message
when removing the toner cartridge to
clean the printer.
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85
Using the Printer Cleaning Page
If toner specks appear on the front or back side of your print jobs,
follow the procedure below.
From the printer’s control panel, do the following:
1
2
3
4
Note
Press [Menu] until PRINT QUALITY MENU appears.
Press [Item] until CREATE CLEANING PAGE appears.
Press [Select] to create the cleaning page.
Follow the instructions on the cleaning page to complete the
cleaning process.
In order for the cleaning page to work properly, print the page on
copier grade paper (not bond or rough paper).
You might need to create a cleaning page more than once. When
toner has been cleaned from inside the printer, shiny black spots
will appear on the page’s black strip.
To ensure good print quality with certain types of paper, use the
cleaning page every time the toner cartridge is replaced.
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Performing Routine Maintenance
Hewlett-Packard recommends that only HP-authorized service
technicians service the printer. However, you should replace certain
parts when the PERFORM PRINTER MAINTENANCE message appears
on the printer’s control panel display.
The maintenance message will appear every 200,000 pages. To
check the number of pages the printer has printed, print a
configuration page (see page 134).
To order the printer maintenance kit, see page 9. The kit includes:
•
•
•
•
Note
EN
fuser assembly
transfer roller
feed rollers
necessary instructions
The printer maintenance kit is a consumable and is not covered
under warranty.
Chapter 3: Printer Maintenance
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4
Problem Solving
Overview
This chapter will help you to troubleshoot and solve printer
problems.
Clear paper
jams:
Occasionally, paper can jam during printing. This section will
help you to locate paper jams, properly clear them from the
printer, and solve repeated paper jams.
Understand
printer
messages:
Many different messages can appear on the printer’s control
panel display. Some messages tell the printer’s current status,
such as INITIALIZING. Other messages require an action,
such as CLOSE TOP COVER. Many of these messages are
self-explanatory. However, some messages indicate a problem
with the printer, or require further action or description. This
section lists these types of messages, and tells what to do if a
message persists.
Correct output
quality
problems:
The printer should produce print jobs of the highest quality. If
print jobs do not look sharp and clear, defects such as lines,
specks, or smears appear on the page, or paper is wrinkled or
curled, use this section to troubleshoot and solve the output
quality problem.
Determine
printer
problems:
Before you can fix a printer problem, you must understand
where the problem lies. Use the flowchart in this section to
determine the printer problem, and then follow the
corresponding troubleshooting suggestions.
Check printer
configuration:
From the printer, you can print information pages, which give
details about the printer and its configuration.
EN
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89
Clearing Paper Jams
If the printer’s control panel displays a paper jam message, look for
paper in the locations indicated in Figure 19, then see the procedure
for clearing the paper jam. You might need to look for paper in other
locations than indicated in the paper jam message. If the location
of the paper jam is not obvious, look first in the top cover area
underneath the toner cartridge.
When clearing paper jams, be very careful not to tear the paper. If
a small piece of paper is left in the printer, it could cause additional
jams. If paper jams are a recurring problem, see page 102.
Note
90
The top cover of the printer must be opened and then closed to clear
a paper jam message.
Chapter 4: Problem Solving
EN
Paper jams can occur at the following locations:
2
1
3
4
6
5
Figure 19
Paper Jam Locations
1
2
3
4
5
6
Note
EN
Output areas (top and rear). Go to page 99.
Top cover area. Go to page 96.
Toner cartridge area. Go to page 98.
Input tray area (optional envelope feeder). Go to page 94.
Input tray areas. Go to page 92.
Optional duplexer. Go to page 100.
Loose toner might remain in the printer after a paper jam, but the
toner should clear after a few sheets are printed.
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Clearing Jams from the Input Tray Areas
Note
To remove paper from the Tray 1 area,
slowly pull the paper out of the printer.
For all other trays, follow the steps
below. (See the next page for clearing
envelope feeder jams.)
1 Slide the tray out of the printer, and
remove any damaged paper from the
tray.
2 If the edge of the paper is visible in
the feed area, slowly pull the paper
down and out of the printer. (Do not
pull the paper straight out, or it will
tear.) If the paper is not visible, look
in the top cover area (page 96).
Note
Do not force the paper if it will not move
easily. If the paper is stuck in a tray, try
removing it through the tray above (if
applicable) or through the top cover
area (page 96).
Continued on the next page.
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3 Before replacing the tray, make sure
the paper is flat in the tray at all four
corners and below the tabs on the
guides.
4 Open and close the top cover to clear
the paper jam message.
If a paper jam message persists, there
is still paper in the printer. Look for
paper in another location (page 90).
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93
Clearing Jams from the Optional Envelope
Feeder
1 Remove any envelopes loaded in the
envelope feeder. Lower the envelope
weight and lift the tray extension up
to close.
2 Press and hold the release button on
the left side of the envelope feeder.
Grasp both sides of the envelope
feeder and carefully pull it out of the
printer.
3 Slowly pull any envelopes out of the
envelope feeder and the printer.
4 Insert the envelope feeder into the
printer as far as it will go. (There is a
hook on the bottom right side of the
envelope feeder that fits through the
small access door, and a connector
on the top right side that fits into the
plug.)
Continued on the next page.
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EN
5 Open and close the top cover to clear
the paper jam message.
If a paper jam message persists, there
is still paper in the printer. Look for
paper in another location (page 90).
EN
Chapter 4: Problem Solving
95
Clearing Jams from the Top Cover Area
1 Open the top cover and remove the
toner cartridge.
Caution
To prevent damage to the toner
cartridge, do not expose it to light for
more than a few minutes.
2 Use the green handle to lift the paper
access plate.
3 Slowly pull the paper out of the
printer. Do not tear the paper!
Note
Avoid spilling loose toner. Using a dry,
lint-free cloth, clean any loose toner that
might have fallen into the printer
(page 83).
If loose toner falls into the printer, it
might cause temporary problems with
print quality. Loose toner should clear
from the paper path after a few pages
are printed.
If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in
cold water. (Hot water sets toner into
fabric.)
Continued on the next page.
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Chapter 4: Problem Solving
EN
4 Replace the toner cartridge, and
close the top cover.
If a paper jam message persists, there
is still paper in the printer. Look for
paper in another location (page 90).
Note
If the message NEW TONER CARTRIDGE
= NO appears, ignore the message
when removing the toner cartridge to
clear jams from the printer.
EN
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97
Clearing Jams from the Toner Cartridge Area
1 If you receive a paper jam message
after using all paper jam removal
procedures in the user’s guide, open
the top cover and remove the toner
cartridge.
2 Open Tray 1.
3 Use the green handle to lift the paper
access plate and remove any
jammed paper.
4 Remove the entrance cover to check
for additional jammed paper. If paper
is present, remove it.
5 Rotate the multipurpose paper guide
to check for additional jammed
paper. If paper is present, remove it.
Replace the entrance cover and toner
cartridge. Close Tray 1 and the top
cover.
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Chapter 4: Problem Solving
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Clearing Jams from the Output Areas
Note
If most of the paper is still inside the
printer, it is best to remove it through the
top cover area. Go to page 96.
1 Open the rear output bin.
2 Grasp both sides of the paper, and
slowly pull the paper out of the
printer. (There might be loose toner
on the paper. Be careful not to spill it
on yourself or into the printer.)
Note
If paper is difficult to remove, try
opening the top cover all the way to
release pressure on the paper.
3 Close the rear output bin. Open and
close the top cover to clear the paper
jam message.
If a paper jam message persists, there
is still paper in the printer. Look for
paper in another location (page 90).
EN
Chapter 4: Problem Solving
99
Clearing Jams from the Optional Duplexer
1 Open the duplexer’s rear door.
2 Slowly pull any paper out of the
duplexer.
3 Open and close the top cover to clear
the paper jam message.
4 If the paper jam message persists,
remove the duplexer by lifting it
slightly and pulling it out of the printer.
5 From the rear of the printer, remove
any paper on top of Tray 2. (You might
need to reach inside the printer.)
Continued on the next page.
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Chapter 4: Problem Solving
EN
6 Slowly pull any paper out of the
duplexer.
7 Turn the duplexer over and remove
any paper.
8 Insert the duplexer into the printer.
9 Open and close the top cover to clear
the paper jam message.
If a paper jam message persists, there
is still paper in the printer. Look for
paper in another location (page 90).
EN
Chapter 4: Problem Solving
101
Solving Repeated Paper Jams
If paper jams occur frequently, try the following:
• Check all the paper jam locations. A piece of paper might be stuck
somewhere in the printer. (See page 91.)
• Check that paper is correctly loaded in the trays, that the trays are
correctly adjusted for the loaded paper size, and that the trays are not
overfilled. Make sure paper is under front and back tabs. (See the sections
on loading paper, starting on page 34.)
• Check that all trays and paper handling accessories are completely
inserted into the printer. (If a tray is opened during a print job, this might
cause a paper jam.)
• Check that all covers and doors are closed. (If a cover or door is opened
during a print job, this might cause a paper jam.)
• Try printing to a different output bin (page 32).
• The sheets might be sticking together. Try bending the stack to separate
each sheet. Do not fan the stack.
• If you are printing from Tray 1, try feeding fewer sheets of paper or fewer
envelopes at a time.
• If printing from the envelope feeder, make sure it is loaded correctly,
pushing the bottom envelope in slightly farther than the top envelopes
(page 51).
• If you are printing small sizes (such as index cards), make sure the paper
is oriented correctly in the tray (page 57). Make sure to feed the short
edge first when loading narrow paper.
• Turn over the stack of paper in the tray. Also try rotating the paper 180°.
• Check the quality of the paper being printed. Damaged or irregular paper
should not be used.
• Use only paper that meets HP specifications (pages A-2 through A-14).
• Avoid using paper that has already been used in a printer or copier.
(Do not print on both sides of envelopes, transparencies, or labels.)
• Check that the power supplied to the printer is steady, and meets printer
specifications (page A-16).
• Clean the printer (page 83).
• Perform routine printer maintenance (page 87).
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Understanding Printer Messages
The following table explains messages that might display on the
printer’s control panel. Printer messages and their meanings are
listed in alphabetical order, with numbered messages following.
If a message persists:
•
•
Note
If a message persists requesting that you load a tray, or if a
message indicates that a previous print job is still in the printer’s
memory, press [Go] to print or press [Cancel Job] to clear the
job from the printer’s memory.
If a message persists after performing all of the recommended
actions, contact an HP-authorized service or support provider.
(See the HP Customer Care Service and Support pages at the
front of this user’s guide.)
Not all messages are described in this user’s guide (many are
self-explanatory).
Some printer messages are affected by the Auto Continue and
Clearable Warning settings from the Configuration Menu in the
printer’s control panel (page B-16).
Using the Printer Online Help System
This printer features an online help system on the control panel that
provides instructions for resolving most printer errors. Certain
control panel messages alternate with instructions on accessing he
online help system.
Whenever a [?] appears in an error message, or the message
alternates with FOR HELP PRESS THE ? KEY, press the [Item] key
to navigate through a sequence of instructions.
Note
EN
To exit the online help system, press [Go].
Chapter 4: Problem Solving
103
Printer Messages
Message
Explanation or Recommended Action
ACCESS DENIED
MENUS LOCKED
The printer control panel function you are trying to access has been
locked to prevent unauthorized access.
See your network administrator.
BAD DUPLEXER
CONNECTION
The duplexer is not connected properly.
Re-install the duplexer.
CHECK INPUT
DEVICE
The optional input tray cannot feed paper to the printer because a
door or paper guide is open.
Check the doors and paper guides.
alternates with
PAPER PATH OPEN
PLEASE CLOSE IT
CHECK OUTPUT
DEVICE
The optional output device is not properly connected to the printer. A
proper connection must be made for printing to continue.
alternates with
CLOSE OUTPUT
DELIVERY PATH
CHECKING PAPER
PATH
The engine is rolling its rollers to check for possible paper jams.
CHOSEN LANGUAGE
NOT AVAILABLE
A print job requested a printer language that does not exist in the
printer. The job will not print and will be cleared from memory.
Print the job using a driver for a different printer language, or add the
requested language to the printer (if available).
Press [Go] to continue.
CLOSE TOP COVER
The top cover is open and must be closed for printing to continue.
DISK DEVICE
FAILURE
The EIO disk had a critical failure and can no longer be used.
Remove the EIO disk and replace it with a new one.
DISK FILE
OPERATION FAILED
The requested operation could not be performed. You might have
attempted an illegal operation, such as trying to download a file to a
non-existent directory.
DISK FILE
SYSTEM IS FULL
Delete files from the EIO disk and then try again. Use HP Resource
Manager to download or delete files and fonts. (See the software help
for more information.)
DISK IS
WRITE PROTECTED
The EIO disk is protected, and no new files can be written to it.
Disable the write protection through HP Resource Manager.
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Chapter 4: Problem Solving
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Printer Messages (Continued)
Message
Explanation or Recommended Action
EIO n DISK
INITIALIZING
The disk accessory card takes a long time to initialize. The first
parameter is the accessory slot number for this disk accessory card.
EIO n DISK
NOT FUNCTIONAL
The EIO disk is not working correctly.
Remove the EIO disk from the slot indicated.
Replace it with a new EIO disk.
EIO n
INITIALIZING
Wait for the message to disappear (approximately 5 minutes). If the
printer EIO card is operating correctly and communicating with the
network, this message disappears after approximately one minute
and no action is required.
If the EIO card is unable to communicate with the network, this
message remains for five minutes and then disappears. In this case
the printer is not communicating with the network (even though the
message is no longer present). The problem may be a bad EIO card,
a bad cable or connection on the network, or a network problem.
Contact your network administrator.
alternates with
DO NOT POWER OFF
EIO n DISK
SPINNING UP
The disk accessory is initializing. The first parameter is the accessory
slot number for this accessory card.
ENV FEEDER LOAD
[TYPE] [SIZE]
Load the requested envelope type and size into the envelope feeder.
Make sure the envelope size and type are set correctly from the Paper
Handling Menu in the printer’s control panel (page B-5).
Press [Go] if the desired envelope is already loaded in the feeder.
Press [- Value +] to scroll through the available types and sizes. Press
[Select] to accept the alternate type or size.
EXTERNAL DEVICE
INITIALIZING
When an external paper handling device is connected to the printer,
it must initialize after the computer boots or after coming out of
PowerSave mode.
FLASH DEVICE
FAILURE
The flash DIMM had a critical failure and no longer can be used.
Remove the flash DIMM and replace it with a new one.
FLASH FILE
OPERATION FAILED
The requested operation could not be performed. You might have
attempted an illegal operation, such as trying to download a file to a
non-existent directory.
FLASH FILE
SYSTEM IS FULL
Delete files from the flash DIMM. Use HP Resource Manager to
download or delete files and fonts. (See the software help for more
information.)
FLASH IS
WRITE PROTECTED
The flash DIMM is protected and no new files can be written to it.
Disable the write protection through HP Resource Manager.
EN
Chapter 4: Problem Solving
105
Printer Messages (Continued)
Message
Explanation or Recommended Action
INPUT DEVICE
CONDITION xx.yy
An input paper handling device has a condition that needs attention
before printing can resume.
See the documentation that came with the paper handling device for
assistance.
INSTALL TONER
CARTRIDGE
The toner cartridge has been removed and must be replaced for
printing to continue.
INSTALL TRAY X
The specified tray is not installed and must be inserted and closed
for printing to continue.
LOADING
PROGRAM <number>
DO NOT POWER OFF
Programs and fonts can be stored on the printer’s file system. At
bootup time these entities are loaded into RAM. (These entities can
take a long time to load into RAM depending on the size and number
of entities being loaded.) The <number> specifies a sequence
number indicating the current program being loaded.
MANUALLY FEED
[TYPE] [SIZE]
Load the requested paper into Tray 1.
Press [Go] if the desired paper is already loaded in Tray 1.
MEMORY FULL
STORED DATA LOST
There is no available memory in the printer. The current job might not
print correctly and some resources (such as downloaded fonts or
macros) might have been deleted.
You might want to add more memory to the printer (page C-1).
MEMORY SETTINGS
CHANGED
The printer changed its memory settings because it did not have
enough memory to use the previous settings for I/O Buffering and
Resource Saving. This usually occurs after removing memory from
the printer, adding a duplexer, or adding a printer language.
You might want to change memory settings for I/O Buffering and
Resource Saving (although default settings are usually best) or add
more memory to the printer (page C-1).
MEMORY SHORTAGE
JOB CLEARED
The printer did not have enough free memory to print the entire job.
The remainder of the job will not print and will be cleared from
memory.
Press [Go] to continue.
Change the Resource Save setting from the printer’s control panel
(page B-14) or add more memory to the printer (page C-1).
MEMORY SHORTAGE
PAGE SIMPLIFIED
The printer had to compress the job in order to fit it in available
memory. Some data loss might have occurred.
Press [Go] to continue.
The print quality of these pages may not be acceptable. Reduce the
complexity of these pages and reprint them.
You might want to add more memory to the printer (page C-1).
OFFLINE
Press [Go] to place the printer online.
alternates with
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Chapter 4: Problem Solving
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Printer Messages (Continued)
Message
Explanation or Recommended Action
OUTPUT BIN FULL
CLEAR (BIN nnn)
The output bin is full and needs to be emptied.
nnn = (bin name)
PERFORM PRINTER
MAINTENANCE
To ensure optimum print quality, the printer prompts you to perform
routine maintenance every 200,000 pages. To order a Printer
Maintenance Kit, see page (page 11). (For more information see
page 87.)
RAM DISK DEVICE
FAILURE
The RAM disk had a critical failure and can no longer be used.
Turn the printer off, and then turn the printer on to clear the message.
RAM DISK FILE
OPERATION FAILED
The requested operation could not be performed. You might have
attempted an illegal operation, such as trying to download a file to a
non-existent directory.
RAM DISK FILE
SYSTEM IS FULL
Delete files and then try again, or turn the printer off, and then turn
the printer on to delete all files on the device. (Delete files using HP
Resource Manager or another software utility. See the software help
for more information.)
If the message persists, increase the size of the RAM disk. Change
the RAM disk size from the Configuration Menu in the printer’s control
panel (page B-14). HP Resource manager can also be used to
increase/decrease the RAM disk size.
TONER LOW
See page 80.
TRAY x EMPTY
Load the empty tray (x) to clear the message.
If you do not load the specified tray, the printer will continue printing
from the next available tray, and the message will continue to display.
TRAY x LOAD
[TYPE] [SIZE]
Load the requested paper into the specified tray (x). (See the sections
on loading paper, starting on page 34)
Make sure that the trays are correctly adjusted for size.The tray type
settings (and size for Tray 1) must be set from the printer’s control
panel (page 65).
Load the requested paper into an indicated tray, or press [Select] to
override the message and to print on a loaded paper size.
If printing does not continue, press [Go].
If you are trying to print A4 or letter size paper and this message
appears, make sure the default paper size is set correctly from the
Printing Menu in the printer’s control panel.
Press [Go] to print from the next available tray.
Press [- Value +] to scroll through the available types and sizes.
Press [Select] to accept the alternate type or size.
(or similar messages
requesting that you
load paper)
UNABLE TO
MOPY JOB
EN
Memory or file system failures would not allow a mopy job to occur.
Only one copy will be produced.
Chapter 4: Problem Solving
107
Printer Messages (Continued)
Message
Explanation or Recommended Action
UNSUPPORTED SIZE
IN TRAY [YY]
An external paper handling device detected an unsupported paper
size. The printer will go offline until the condition is corrected.
USE [TYPE]
[SIZE] INSTEAD?
If the requested paper size or type is not available, the printer asks if
it should use another paper size or type instead.
Press [- Value +] to scroll through the available types and sizes. Press
[Select] to accept the alternate type or size.
WAIT FOR PRINTER
TO REINITIALIZE
The RAM disk setting has been changed from the printer’s control
panel. This change will not take effect until the printer reinitializes.
If you change the mode of the external device, turn the printer off,
turn the printer on and wait for the printer to reinitialize.
WRONG ENVELOPE
FEEDER INSTALLED
The envelope feeder you are trying to install will not work for this
printer.
To order an envelope feeder for the printer, see page 8.
Make sure the envelope feeder is installed correctly (page 50).
XX.YY
PRINTER ERROR
PRESS GO TO
CONTINUE
A printer error has occurred that can be cleared by pressing [Go] in
the printer’s control panel.
13.x PAPER JAM
[LOCATION]
Remove jammed paper from the specified location (page 90).
Open and close the top cover to clear the message.
Open the top cover.
Remove toner cartridge and clear all paper from underneath the toner
cartridge area.
Caution
Ensure all jammed paper is removed before opening and closing the
top cover.
Open and close the top cover to clear the message.
If the message persists after all jams have been cleared, a sensor
might be stuck or broken. Contact an HP-authorized service or
support provider. (See the HP Customer Care Service and Support
pages at the front of this user’s guide.)
20 INSUFFICIENT
MEMORY
The printer received more data than can fit in its available memory.
You might have tried to transfer too many macros, soft fonts, or
complex graphics.
Press [Go] to print the transferred data (some data might be lost),
then simplify the print job or install additional memory (page C-1).
alternates with
PRESS GO TO
CONTINUE
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Printer Messages (Continued)
Message
Explanation or Recommended Action
21 PAGE TOO
COMPLEX
The data (dense text, rules, raster or vector graphics) sent to the
printer was too complex.
Press [Go] to print the transferred data. (Some data might be lost.)
To print the job without losing data, from the Configuration Menu in
the printer control panel, set PAGE PROTECT=ON, print the job, and
then return PAGE PROTECT=AUTO. (See page B-14.) Do not leave
PAGE PROTECT=ON; it might degrade performance.
If this message appears often, simplify the print job.
alternates with
PRESS GO TO
CONTINUE
22 EIO x
BUFFER OVERFLOW
alternates with
PRESS GO TO
CONTINUE
22 PARALLEL I/O
BUFFER OVERFLOW
alternates with
PRESS GO TO
CONTINUE
40 EIO x BAD
TRANSMISSION
alternates with
Too much data was sent to the EIO card in the specified slot (x). An
improper communications protocol may be in use.
Press [Go] to clear the message. (Data will be lost.)
Check the host configuration. If this message persists, contact an
HP-authorized service or support provider. (See the HP Customer
Care Service and Support pages at the front of this user’s guide.)
Too much data was sent to the parallel port.
Check for a loose cable connection and be sure to use a high-quality
cable (page 10). (Some non-HP parallel cables might be missing pin
connections or might otherwise not conform to the IEEE-1284
specification.)
This error can occur if the driver you are using is not IEEE-1284
compliant. For best results, use an HP driver that came with the printer
(page 20).
Press [Go] to clear the error message. (Data will be lost.)
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
The connection has been broken between the printer and the EIO
card in the specified slot. (Data loss might occur in this situation.)
Press [Go] to clear the error message and continue printing.
PRESS GO TO
CONTINUE
EN
Chapter 4: Problem Solving
109
Printer Messages (Continued)
Message
Explanation or Recommended Action
41.3 UNEXPECTED
PAPER SIZE
The paper size you are trying to print is not the same as the control
panel setting.
Reload the tray with the correct paper size.
Make sure that the control panel setting is correctly adjusted for size.
(The printer will continue trying to print the job until size settings are
correct.)
If you are printing from the optional 500-sheet paper tray, check the
paper size indication knob located on the right front side of the tray
and set it to the correct paper size.
Ensure all multiple paper feeds are cleared from paper tray areas.
After performing the actions above, press [Go]. The page containing
the error will automatically be reprinted if jam recovery is enabled.
(Or, you might want to press [Cancel Job] to clear the job from the
printer’s memory.) See pages 34-40 for information on loading paper.
alternates with
EXPECTED
[TYPE]
41.x
PRINTER ERROR
alternates with
PRESS GO TO
CONTINUE
A temporary printing error occurred.
Press [Go]. The page containing the error will automatically be
reprinted if jam recovery is enabled.
If the error does not clear, turn the printer off, then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
50.x FUSER ERROR
An internal error has occurred. Turn the printer off, and then turn the
printer on.
The message might clear and then reappear when the next print job
is sent. If this message persists, contact an HP-authorized service or
support provider. (See the HP Customer Care Service and Support
pages at the front of this user’s guide.)
51.x or 52.x
PRINTER ERROR
A temporary printing error occurred.
Turn the printer off, then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
alternates with
CYCLE POWER TO
CONTINUE
110
Chapter 4: Problem Solving
EN
Printer Messages (Continued)
Message
Explanation or Recommended Action
53.xy.zz
PRINTER ERROR
There is a problem with the printer’s memory. The DIMM that caused
the error will not be used. Values of x, y, and zz are as follows:
x = DIMM type
0 = ROM
1 = RAM
y = Device location
0 = Internal memory (ROM or RAM)
1 to 3 = DIMM slots 1, 2, or 3
zz = Error number
You might need to replace the specified DIMM.
Turn the printer off, and then replace the DIMM that caused the error.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
55.xx PRINTER
ERROR
alternates with
PRESS GO TO
CONTINUE
56.x
PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
57.x
PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
58.x
PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
EN
A temporary printing error occurred.
Press [Go]. The page containing the error will automatically be
reprinted if jam recovery is enabled.
If the error does not clear, turn the printer off, then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
A temporary printing error occurred.
Turn the printer off, then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
A temporary printing error occurred.
Turn the printer off, then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
A temporary printing error occurred.
Turn the printer off, then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
Chapter 4: Problem Solving
111
Printer Messages (Continued)
Message
Explanation or Recommended Action
59.x
PRINTER ERROR
A temporary printing error occurred.
Turn the printer off, then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
alternates with
CYCLE POWER TO
CONTINUE
62.x
PRINTER ERROR
There is a problem with the printer’s memory. The x value refers to
the location of the problem:
0 = Internal memory
1 to 3 = DIMM slots 1, 2, or 3
You might need to replace the specified DIMM.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
64
PRINTER ERROR
A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
66.xy.zz INPUT
DEVICE FAILURE
An error occurred in an external paper handling device.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
alternates with
CHECK CABLES
AND CYCLE POWER
66.00.xx
Service ERROR
alternates with
CHECK CABLES AND
CYCLE POWER
68 NVRAM ERROR
CHECK SETTINGS
112
An error occurred in an external paper handling device.
Turn the printer off.
Disconnect the cables to all external paper handling devices, and then
reconnect them.
Turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
An error occurred in the printer’s nonvolatile memory (NVRAM) and
one or more printer settings has been reset to its factory default.
Print a configuration page and check the printer settings to determine
which values have changed (page 134).
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
Chapter 4: Problem Solving
EN
Printer Messages (Continued)
Message
Explanation or Recommended Action
68 NVRAM FULL
CHECK SETTINGS
The printer’s nonvolatile memory (NVRAM) is full. Some settings
might have been reset to the factory defaults.
Print a configuration page and check the printer settings to determine
which values have changed (page 134).
Hold down [Cancel Job] while turning the printer on. This will clean
up the NVRAM by removing old areas that are not being used.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
69.x
PRINTER ERROR
A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages at
the front of this user’s guide.)
alternates with
CYCLE POWER TO
CONTINUE
79.xxxx
PRINTER ERROR
The printer detected an error. The numbers (xxxx) indicate the
specific type of error.
Turn the printer off, and then turn the printer on. Try printing a job from
a different software application. If the job prints, go back to the first
application and try printing a different file. (If the message only
appears with a certain software application or print job, contact the
software vendor for assistance.)
If the message persists with different software applications and print
jobs, record the numbers that appear (xxxx) and contact an
HP-authorized service or support provider. (See the HP Customer
Care Service and Support pages at the front of this user’s guide.)
8x.yyyy
The EIO accessory in slot x has encountered a critical error as
specified by yyyy.
X Description
1 EIO slot 1 - The printer detected an error with the EIO accessory.
2 EIO slot 2 - The printer detected an error with the EIO accessory.
6 EIO slot 1 - The EIO accessory detected an error. The EIO
accessory may be defective.
7 EIO slot 2 - The EIO accessory detected an error. The EIO
accessory may be defective.
Turn the printer off, and then turn the printer on.
Reseat the EIO accessory.
If the error persists, contact an HP-authorized service or support
provider or replace the EIO accessory.
EN
Chapter 4: Problem Solving
113
Mopy Disk Error Messages
The following table lists the disk error numbers reported on either
the Printer Collation or Job Storage Disk Error page, which is printed
when an error exists. Use the HP Resource Manager for
management of the disk (see page 25).
Mopy Disk Error Messages
Disk
Error
Number
Error Description
Solution
1
Disk volume not present – it
may be uninitialized.
• Hard disk: Initialize the hard disk. If problem
persists, replace the hard drive.
• RAM disk: Power cycle the printer.
3
A file or directory asked for
could not be found.
• Possible data corruption, delete the job the
error occurred with.
5
Invalid # of bytes given in a
read/write request.
• Possible data corruption, delete the job the
error occurred with.
6
Attempt to create a file or
directory that already exists.
• The user has sent a username that is the
same as an existing directory. Change the
username in the driver and resend the job.
15
Bad Disk
• Hard disk: Initialize the hard disk. If problem
persists, replace the hard drive.
16
No volume label
• Hard disk: Initialize the hard disk. If problem
persists, replace the hard drive.
23
Bad seek request – the
resulting offset would be
negative.
• Possible data corruption, delete the job the
error occurred with.
24
Unexpected internal error
• Possible data corruption, delete the job the
error occurred with.
• Disk media problem – initialize the hard disk
or reboot to reinit the RAM disk.
• If the problem persists on a hard drive,
replace the hard drive.
55
Bad file system
• Possible data corruption, delete the job the
error occurred with.
• Disk media problem – initialize the hard disk
or reboot to reinit the RAM disk.
• If the problem persists on a hard drive,
replace the hard drive.
56
Hardware failure
• Replace the hard drive.
114
Chapter 4: Problem Solving
EN
Mopy Disk Error Messages (Continued)
Disk
Error
Number
Error Description
Solution
59
The maximum number of
directories has been reached
There is a maximum number of directories that
can be put on a disk. Stored jobs are stored in
directories created for each user. To solve this
problem:
• Delete all jobs stored for a user. The
firmware will automatically delete the
directory for a user with no stored jobs.
• Delete other directories on the disk.
70
Disk Error
• Contact your HP Service and Support
Representative.
EN
Chapter 4: Problem Solving
115
Correcting Output Quality Problems
Use the examples below to determine which output quality problem
you are experiencing, then see the following table to troubleshoot
the problem.
Note
The examples below depict letter-size paper that has passed
through the printer short-edge first.
Light Print or Fade
Toner Specks
(front or back)
Gray Background
Toner Smear
Misformed
Characters
Page Skew
Figure 20
116
Dropouts
Lines
Loose Toner
Repeating
Defects
Curl or Wave
Wrinkles or
Creases
Examples of Output Quality Problems
Chapter 4: Problem Solving
EN
✓
Wrinkles or
Creases
✓
✓
Curl or Wave
✓
Page Skew
✓
Misformed
Characters
✓
Repeating
Defects
Loose Toner
✓
Toner Smear
Gray Background
Lines
Dropouts
Toner Specks
Light Print or Fade
✓
✓
1. Print a few more pages to see if the
problem will correct itself.
2. Clean the inside of the printer (page 83)
or use the printer’s cleaning page
(page 86).
✓
3. Make sure EconoMode is off in the
software and in the control panel
(page B-9).
✓ ✓
✓
✓
✓
✓
✓
✓
✓
✓
✓ ✓
4. Turn over the stack of paper in the tray.
Also try rotating the paper 180°.
✓ ✓ ✓
5. Check the paper (or other print media)
type and quality (pages A-2
through A-14).
✓ ✓
✓
✓
✓
6. Check the printer’s environment
(page A-16).
✓
7. Make sure paper is loaded correctly and
that the guides fit properly against the
paper stack. (See the sections on
loading paper, starting on page 34.)
✓ ✓
8. Print to a different output bin (page 32).
✓
9. Adjust the toner density setting
(page B-9).
✓
✓
10. Change the fuser mode setting to High
(page B-6) or choose rough paper type
from the printer driver (page 65).
✓
11. Redistribute the toner in the toner
cartridge (page 81).
✓
✓
✓ ✓
✓
✓
✓
✓ ✓
✓
✓ ✓
✓ ✓
✓
✓ ✓
EN
Troubleshooting Steps
(Follow the steps in the
order they are listed.)
✓
✓
✓
12. Install a new HP toner cartridge. (See
instructions with the toner cartridge.)
✓
13. To alternate small and standard paper,
from the Configuration Menu set SMALL
PAPER SPEED=SLOW.
✓
14. Order and install the Printer
Maintenance Kit (page 11 and
page 87).
✓
✓
✓ ✓ ✓
15. After trying all the steps suggested
above, contact an HP-authorized
service or support provider. (See the
HP Customer Care Service and
Support pages at the front of this user’s
guide.)
Chapter 4: Problem Solving
117
Determining Printer Problems
Troubleshooting Flowchart
If the printer is not responding properly, use the flowchart to
determine the problem. If the printer does not pass a step, follow
the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in
this user’s guide, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support pages
at the front of this user’s guide.)
Note
1
Macintosh users: For more troubleshooting information, see
page 124.
Does the control panel display READY?
YES
Go to step
2.
NO
The display is
blank and the
printer’s fan is
off.
The display is
blank but the
printer’s fan is
on.
Press any control
panel key to see if
the printer
responds. Turn
the printer off,
and then turn the
Plug the printer
printer on. If this
into a different
does not work,
outlet.
contact an
HP-authorized
Check that the
power supplied to service or
support provider.
the printer is
(See the HP
steady, and
Support pages at
meets printer
the front of this
specifications
user’s guide.)
(page A-16).
Check the power
cord connections
and the power
switch.
118
The display is
in the wrong
language.
Turn the printer
off. Hold down
[Select] while
turning the printer
on. Press
[-Value+] to scroll
through the
available
languages. Press
[Select] to save
the desired
language as the
new default.
Press [Go] to
return to READY.
Chapter 4: Problem Solving
The display
shows garbled
or unfamiliar
characters.
A message
other than
READY is
displayed.
Go to page 103.
Make sure the
desired language
is selected from
the control panel.
Turn the printer
off, and then turn
the printer on.
EN
2
Can you print a configuration page?
NO
YES
Go to step
3.
Print a configuration page to
verify that the printer is feeding
paper correctly (page 134).
A
configuration
page does not
print.
Check that all trays are properly
loaded, adjusted, and installed in the
printer. (See the sections on loading
paper, starting on page 34.)
A message other
than READY or
A blank
page prints.
PRINTING
CONFIGURATION
is displayed.
Check that the sealing tape is not still Go to page 103.
in the toner cartridge. (See the getting
started guide or the instructions that
came with the toner cartridge.)
From the computer, check the print The toner cartridge might be empty.
queue or print spooler to see if the Install a new toner cartridge.
printer has been paused. If there are
problems with the current print job,
or if the printer is paused, a
configuration page will not print.
(Press [Cancel Job] and try Step 2
again.)
EN
Chapter 4: Problem Solving
119
3 Can you print from a software application?
NO
YES
Go to step
4
Print a short document from a software
application.
The job will
not print.
If the job will not print, and a message is displayed on the control panel, see
page 103
From the computer, check to see if the printer has been paused.
If the printer is on a network, check that you are printing to the correct printer. To verify
that it is not a network problem, connect the computer directly to the printer with a
parallel cable, change the port to LPT1, and try to print.
Check the interface cable connections. Disconnect and reconnect the cable at the
computer and the printer.
Test the cable by trying it on another computer (if possible).
A PS error
page or list of
commands prints.
The printer might
have received a
nonstandard PS
code. From the
Configuration Menu
in the printer’s
control panel, set
PERSONALITY to
PS for this print job
only. After the job
has printed, return
the setting to AUTO
(page B-14).
If you are using a parallel connection, make sure the cable is IEEE-1284 compliant.
If the printer is on a network, print a configuration page (page 134) and verify in the
Protocol Information that the server name and the node name match the names in the
printer driver.
To verify that it is not a computer problem, print from another computer (if possible).
Make sure the print job is being sent to the correct port (LPT1, or network printer port,
for example).
Check that you are using the proper printer driver (page 24).
Reinstall the printer driver. (See the getting started guide.)
Make sure the print
job is a PS job, and
that you are using
the PS driver.
The printer might
have received PS
code when it is set
to PCL. From the
Configuration
Menu, set
PERSONALITY to
AUTO (page B-14).
Check that the port is configured and working properly. (One way to check this is to
connect another printer to that port and print.)
If printing with the PS driver, from the Printing Menu in the printer’s control panel, set
PRINT PS ERRORS=ON, then print the job again. If an error page prints, see the
instructions in the next column.
From the Configuration Menu in the printer’s control panel, make sure that
PERSONALITY=AUTO (page B-14).
You might be missing a printer message that could help you solve the problem. From
the Configuration Menu in the printer’s control panel, temporarily turn the Clearable
Warnings and Auto Continue settings off (page B-16) and then print the job again.
120
Chapter 4: Problem Solving
EN
4 Does the job print as expected? (Continued on the following page.)
NO
Print is garbled
or only a
portion of the
page prints.
Check that you are using the proper
printer driver (page 24).
The data file sent to the printer might
be corrupt. To test, try printing it on
another printer (if possible), or try a
different file.
Check the interface cable
connections. Test the cable by trying
it on another computer (if possible).
Printing
stops in the
middle of
the job.
[Cancel Job]
might have been
pressed.
Check that the
power supplied to
the printer is
steady, and
meets printer
specifications
(page A-16).
Print speed is
slower than
expected.
A control panel
setting is not
taking effect.
Simplify the print
job.
Check settings in
the printer driver
or software
application.
(Printer driver
and software
commands
override control
panel settings.)
Add more
memory to the
printer
(page C-1).
Turn banner
pages off. (See
your network
administrator.)
Replace the printer cable with a
high-quality cable (page 10).
Reduce the job’s complexity, print at
a lower resolution (page B-8), or
install more printer memory
(page C-1).
You might be missing a printer
message that could help you solve
the problem. From the Configuration
Menu in the printer’s control panel,
temporarily turn the Clearable
Warnings and Auto Continue settings
off (page B-16) and then print the job
again.
EN
Chapter 4: Problem Solving
121
Does the job print as expected? (continued)
YES
Go to step 5.
NO
The print
job is not
formatted
correctly.
Pages are
not fed
correctly or are
damaged.
Check that you are using the proper
printer driver (page 24).
Make sure paper is loaded correctly
and that the guides are not too tight
or too loose against the paper stack.
Check the software settings. (See the (See the sections on loading paper,
software help.)
starting on page 34.)
Try a different font.
Downloaded resources might have
been lost. You might need to
download them again.
There are
print quality
problems.
Adjust the print
resolution
(page B-8).
Check that REt is
on (page B-8).
If you are trying to print A4 paper, the
side guides in the tray might have
Go to page 116.
slipped out of place. (Make sure the
side guides are locked into position.)
If you are having problems printing
custom-size paper, see page 57.
If pages are wrinkled or curled, or if
the image is skewed on the page, see
page 116.
122
Chapter 4: Problem Solving
EN
YES
5 Does the printer select the proper trays,
For other
problems,
check the
Contents, the
Index, or
the printer
software help.
output locations, and paper handling
accessories?
NO
The printer
pulls from the
wrong tray.
Make sure paper trays are correctly
configured for paper size and type
(page 65). Print a configuration
page to see current tray settings
(page 134).
Make sure the tray selection (or
paper type) in the printer driver or
software application is set correctly.
(The printer driver and software
application settings override the
printer’s control panel settings.)
If you do not want to print from
Tray 1, remove any paper loaded in
the tray or change the TRAY 1 MODE
setting to CASSETTE (page 63). By
default, paper loaded in Tray 1 will be
printed first.
If you want to print from Tray 1, but
cannot select the tray from a
software application, see page 63.
EN
An optional
accessory is not
working
properly.
A message other
than READY is
displayed.
Go to page 103.
Print a configuration page to verify
that the accessory is installed
properly and is functional (page 134).
Configure the printer driver for the
installed accessories (see the
software help).
Turn the printer off, and then turn the
printer on.
Verify that you are using the correct
optional accessory for the printer.
If the optional duplexer will not
duplex, check that the rear output bin
is closed.
If the optional duplexer will not
duplex, you might need to install more
memory (page C-1).
Chapter 4: Problem Solving
123
Troubleshooting Flowchart for
Macintosh Users
1
Can you print from a software application?
NO
YES
Go to step 2.
Print a short document from a
software application.
The Macintosh
computer is not
communicating
with the printer.
Make sure the printer’s control panel displays READY
(page 118).
Make sure the correct printer driver is selected in the
left half of the Chooser. Then make sure that the desired
printer name is selected (highlighted) on the right half
of the Chooser. There will be an icon next to the printer
name after the driver has been set up and configured
with the PPD.
Auto Setup
did not
automatically
set up the
printer.
Set up the printer
manually by
selecting
Configure.
Reinstall the
printer software.
(See the getting
started guide.)
If the printer resides on a network with multiple zones,
make sure the correct zone is selected in the AppleTalk
Zones box in the Chooser.
Select an
alternate PPD
(page 126).
Make sure the correct printer has been chosen in the
Chooser by printing a configuration page (page 134).
Make sure the name of the printer displayed on the
configuration page matches the printer in the Chooser.
The PPD might
have been
renamed. If so,
select the
renamed PPD
(page 126).
Make sure AppleTalk is active. (Select this in the
Chooser or in the AppleTalk control panel, whichever is
applicable for your OS version.)
The printer
driver icon
does not
appear in the
Chooser.
Make sure the
Apple
LaserWriter 8
Chooser
extension
resides in the
Extensions
folder.
LaserWriter 8
available in
English only.
If it is not present
anywhere on
your system,
reinstall the HP
printer software
or call HP
Customer Care.
A network queue
might be present.
Make sure the computer and printer are on the same
network. From Control Panels in the Apple menu, select
the Network (or the AppleTalk) control panel and then
choose the correct network (for example, LocalTalk or
EtherTalk).
124
Chapter 4: Problem Solving
EN
2 Does the job print as expected?
YES
For other
problems,
check the
Contents, the
Index, the printer
software help, or
page 118.
NO
The print job is
not sent to the
desired printer.
Another printer with the same or
similar name might have received
the print job. Verify that the printer
name matches the name selected in
the Chooser (page 126).
The computer
cannot be used
while the printer
is printing.
The print job
has incorrect
fonts.
If you are printing an. EPS file, try
downloading the fonts contained in
the .EPS file to the printer before
printing. Use the HP LaserJet Utility
(page 28).
If the document is not printing with
New York, Geneva, or Monaco fonts,
go into the Page Setup dialog box,
and select Options to deselect
substituted fonts.
EN
Turn Background
Printing on in the
Chooser. Status
messages will be
redirected to the
Print Monitor,
allowing the
computer to
continue working
while the printer is
printing.
Chapter 4: Problem Solving
125
Selecting an Alternate PPD
1
2
3
4
5
6
7
8
Note
Open the Chooser from the Apple menu.
Click the LaserWriter 8 icon.
If you are on a network with multiple zones, select the zone in
the AppleTalk Zones box where the printer is located.
Click the printer name you want to use in the Select a
PostScript Printer box. (Double-clicking will immediately
generate the next few steps.)
Click Setup... (This button might read Create for first-time
setup.)
Click Select PPD....
Find the desired PPD in the list and click Select. If the desired
PPD is not listed, choose one of the following options:
• Select a PPD for a printer with similar features.
• Select a PPD from another folder.
• Select the generic PPD by clicking Use Generic. The generic
PPD allows you to print, but limits your access to printer
features.
In the Setup dialog box, click Select, and then click OK to return
to the Chooser.
If you manually select a PPD, an icon might not appear next to the
selected printer in the Select a PostScript Printer box. In the
Chooser, click Setup, click Printer Info, and then click Update Info
to bring up the icon.
9
Close the Chooser.
Renaming the Printer
If you are going to rename the printer, do this before selecting the
printer in the Chooser. If you rename the printer after selecting it in
the Chooser, you will have to go back into the Chooser and
reselect it.
Use the Set Printer Name feature in the HP LaserJet Utility to
rename the printer.
126
Chapter 4: Problem Solving
EN
Troubleshooting the Printer Hard Disk
Troubleshooting the Printer Hard Disk
Item
Explanation
Printer does not
recognize the hard disk.
Turn the printer off and verify that the hard disk is inserted correctly
and is securely fastened. Print a configuration page to confirm that
the hard disk has been recognized.
Disk is not initialized.
Use the Windows-based HP Resource Manager or the
Macintosh-based HP LaserJet Utility to initialize the disk.
Disk failure.
Turn the printer off and make sure that the EIO disk is inserted
correctly and securely fastened. If the control panel message
continues to be displayed, the disk drive needs to be replaced.
Disk is write protected.
Fonts and forms cannot be stored on the disk when the disk is write
protected. Use the Windows-based HP LaserJet Resource
Manager or the Macintosh-based HP LaserJet Utility to remove the
write protection from the disk.
Attempted to use a
disk-resident font, but
the printer substituted a
different font.
If you are using PCL, print the PCL Font Page, and verify that the
font is on the disk. If you are using PS, print the PS Font Page and
make sure that the font is on the disk. If the font is not on the disk,
use the HP Resource Manager or the Macintosh-based
HP LaserJet Utility to download the font.
DISK x NOT
INITIALIZED
EIO x DISK
NOT FUNCTIONAL
DISK IS
WRITE PROTECTED
EN
Chapter 4: Problem Solving
127
PS Troubleshooting
PS Troubleshooting
Item
Explanation
A text listing of PS
commands prints
instead of your PS
printing job.
The control panel PERSONALITY=AUTO setting may have been
confused by a nonstandard PS code. Check the PERSONALITY
setting to see if it is set to PS or PCL. If it is set to PCL, set it to
PERSONALITY=AUTO. If it is set to AUTO, set it to PS for this print job
only. When the job has printed, return the setting to AUTO.
The job prints in Courier
(the printer’s default
font) instead of the font
you requested.
The requested typeface is not available in the printer or is not
present on the disk. Use a font download utility to download the
desired font.
Fonts downloaded to memory are lost when the printer is turned
off. They are also lost if Resource Saving is not used and a
personality switch is performed to print a PCL job. Disk fonts are
not affected by PCL jobs or by turning the printer off.
Print a PS Font Page to verify that the font is available. If a disk font
appears to be missing, it may be because a software utility was
used to delete the font, because the disk was re-initialized, or
because the disk drive is not installed correctly. Print a configuration
page to verify that the disk drive is installed and functioning
correctly.
Print a Disk Directory to help identify available fonts.
A page prints with
clipped margins.
If the page margins are clipped, you may have to print the page at
300-dpi resolution or install more memory. Also try turning off
Resource Saving and I/O Buffering.
A page fails to print.
Set PRINT PS ERRORS=ON, and then send the job again to print a
PS error page. If this does not identify the problem, try turning off
Resource Saving and I/O Buffering or installing more memory. (See
page 136 for more information about PS printing.)
A PS error page prints.
Make sure the print job is a PS job.
Check to see whether your software expected you to send a setup
or PS header file to the printer.
Check the printer setup in your software application to make sure
that the printer is selected.
Check cable connections to ensure that they are secure.
Reduce the complexity of the graphic.
Add available memory by turning on Resource Saving.
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EN
Troubleshooting HP Fast InfraRed
Receiver Problems
Troubleshooting HP Fast InfraRed Receiver Problems
Item
Explanation
FIR port status
indicator does not
light up.
Make sure that the printer is in READY mode and that the FIR port
you are printing from is IRDA-compliant and within the range of
operation described in the user guide for the HP Fast InfraRed
Receiver.
Make sure that the HP Fast InfraRed Receiver is properly connected
to the printer.
Print a configuration page (see page 134). Make sure that “FIR POD
(IRDA Compliant)” is printed under Installed Personalities and
Options.
Connection cannot be
established or seems to
take longer than usual.
Use a device that is IRDA-compliant; look for an IRDA symbol on
the device or see the computer’s user guide for IRDA specifications.
Make sure that the operating system on your computer includes an
FIR driver and your application uses an HP LaserJet 4050, 4050 N,
4050 T, 4050 TN, or compatible driver. (Note that complex pages
take longer to print.)
Position the HP Fast InfraRed Receiver within the range of operation
described in the user guide for the HP Fast InfraRed Receiver. Make
sure that no object is blocking the connection. (This object could be
a hand, paper, books, or even bright light.)
Make sure that the two IR ports are clean (free from dirt and grease).
Bright light of any kind (sunlight, incandescent light, fluorescent
light, or light from an infrared remote control, such as those used
for TVs and VCRs) shining directly into one of the IR ports might
cause interference. Make sure that no bright light is shining directly
into either IR port.
Position the portable device closer to the FIR port on the printer.
The printer prints only
part of a page or
document.
The connection has been broken during transmission. If you move
the portable device during transmission, the connection can be
broken. IRDA-compliant devices are designed to recover from
temporary connection interruptions. You have up to 40 seconds to
re-establish the connection (depending on the portable device
being used).
The print job has been
properly sent, but the
printer will not print.
If the connection is broken before the entire print job has been
transmitted to the printer (printing has not yet started), the printer
may not print any of the job. Press [Cancel Job] to clear the printer’s
memory. Then, reposition the portable device within the range of
operation described in the user guide for the HP Fast InfraRed
Receiver, and print the job again.
EN
Chapter 4: Problem Solving
129
Troubleshooting HP Fast InfraRed Receiver Problems (Continued)
Item
Explanation
The FIR status
indicator turns off
during transmission.
The connection might have been broken. Press [Cancel Job] to
clear the printer’s memory. Then, reposition the portable device
within the range of operation described in the user guide for the
HP Fast InfraRed Receiver, and print the job again.
PS print job will not
print.
Check the configuration in the PostScript Tab of Windows: check
that Protocol is set to AppleTalk and Binary Data is not selected.
130
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EN
Communicating with an Optional
HP JetDirect Print Server
If the printer contains an optional HP JetDirect print server, and you
cannot communicate with the printer over the network, verify the
operation of the print server. Check the HP JetDirect configuration
page. (To print a configuration page, see page 134.) If the message,
“I/O CARD READY” does not appear on the HP JetDirect
configuration page, see the troubleshooting section of the
HP JetDirect Print Server Software Installation Guide.
HP JetDirect 10/100TX print server
If the printer contains an optional HP JetDirect 10/100TX print
server, check to see that the print server was able to link to the
network:
Check the link-speed indicators (10 or 100) on the print server. If
both are off, the print server failed to link to the network.
Check the HP JetDirect configuration page. The message “LOSS
OF CARRIER ERROR” indicates that the print server failed to link
to the network.
EN
Chapter 4: Problem Solving
131
If the print server failed to link, verify that all cables are correctly
connected. If all cables are correctly connected and the print server
still fails to link, follow the steps below to reconfigure the print server:
1
2
3
4
5
132
Turn off the printer and remove the HP JetDirect 10/100TX print
server.
Use jumpers P1, P2, and P3 to manually configure the print
server for either 10 or 100 Mbps (megabits per second) link
speed, and Full- or Half-duplex operation according to the table
below:
Print Server Operation
Jumper P1
Jumper P2
Jumper P3
Autonegotiation Enabled
AUTO
—
—
100 Half-duplex
(not AUTO)
100
H
100 Full-duplex
(not AUTO)
100
(not H)
10 Half-duplex
(not AUTO)
(not 100)
H
10 Full-duplex
(not AUTO)
(not 100)
(not H)
Reinstall the print server.
Verify that the configuration of the connecting network device
(such as a 10/100TX network switch) matches. For example, to
set the print server for 100TX Full-duplex operation, the port on
the network switch must also be set for 100TX Full-duplex
operation.
Turn the printer off and back on and check the print server
operation. If the print server fails to link, contact a local
HP-authorized dealer or service representative.
Chapter 4: Problem Solving
EN
Checking the Printer’s Configuration
From the printer’s control panel, you can print pages that give details
about the printer and its current configuration. The following
information pages are described here:
•
•
•
Menu Map
Configuration Page
PCL or PS Font List
For a complete list of the printer’s information pages, see the
Information Menu in the printer’s control panel (page B-4).
Menu Map
To see the current settings for the menus and items available in the
control panel, print a control panel menu map:
1
2
3
Press [Menu] until INFORMATION MENU appears.
Press [Item] until PRINT MENU MAP appears.
Press [Select] to print the menu map.
You might want to store the menu map near the printer for reference.
The content of the menu map varies, depending on the options
currently installed in the printer. (Many of these values can be
overridden from the printer driver or software application.)
For a complete list of control panel items and possible values, see
page B-1. To change a control panel setting, see page 15.
EN
Chapter 4: Problem Solving
133
Configuration Page
Use the configuration page to view current printer settings, to help
troubleshoot printer problems, or to verify installation of optional
accessories, such as memory (DIMMs), paper trays, and printer
languages.
Note
If an HP JetDirect print server card is installed (HP LaserJet
4050 N/4050 TN printers), an HP JetDirect configuration page will
print out as well.
To print a configuration page:
1
2
3
Press [Menu] until INFORMATION MENU appears.
Press [Item] until PRINT CONFIGURATION appears.
Press [Select] to print the configuration page.
Figure 21 is a sample configuration page. Numbers in the sample
printout match the numbers in the table. The content of the
configuration page varies, depending on the options currently
installed in the printer.
134
Chapter 4: Problem Solving
EN
Figure 21
Sample Configuration Page
1 Printer Information
Lists the serial number, HP JetSend IP addresses, page
counts, and other information for the printer.
2 Event Log
Lists the number of entries in the log, the maximum number
of entries viewable, and the last three entries.
3 Installed Personalities and
Options
Lists all printer languages that are installed (such as PCL and
PS) and lists options that are installed in each DIMM slot and
EIO slot.
4 Memory
Lists printer memory, PCL Driver Work Space (DWS), and I/O
buffering and resource saving information.
5 Security
Lists the status of the printer’s control panel lock, control panel
password, and disk drive.
6 Paper Trays and Options
Lists the size settings for all trays and lists optional paper
handling accessories that are installed.
7 HP TonerGauge
Shows the amount of toner available in the toner cartridge.
EN
Chapter 4: Problem Solving
135
PCL or PS Font List
Use the font lists to see which fonts are currently installed in the
printer. (The font lists also show which fonts are resident on an
optional hard disk or flash DIMM.)
To print a PCL or PS font list:
1
2
3
Press [Menu] until INFORMATION MENU appears.
Press [Item] until PRINT PCL FONT LIST or PRINT PS FONT
LIST appears.
Press [Select] to print the font list.
The PS font list shows the PS fonts installed, and gives a sample
of those fonts. The following describes the information that can be
found on the PCL font list:
•
•
•
Note
For step-by-step instructions on using printer commands to select
a font with DOS applications, see page D-5.
•
•
136
Font gives the font names and samples.
Pitch/Point indicates the pitch and point size of the font.
Escape Sequence (a PCL 5e programming command) is used
to select the designated font. (See the legend at the bottom of
the font list page.)
Font # is the number used to select fonts from the printer’s
control panel (not the software application). Do not confuse the
font # with the font ID, described below. The number indicates
the DIMM slot where the font is stored.
• SOFT: Downloaded fonts, which stay resident in the printer
until other fonts are downloaded to replace them, or until the
printer is turned off.
• INTERNAL: Fonts that permanently reside in the printer.
Font ID is the number you assign to soft fonts when you
download them through software.
Chapter 4: Problem Solving
EN
5
Service and Support
Warranty Information
For warranty information, see page 139. You can also locate the
printer’s warranty on the World Wide Web. (See the HP Customer
Care Service and Support pages at the front of this user’s guide.)
Service During and After the Warranty Period
•
•
•
If printer hardware fails during the warranty period, contact an
HP-authorized service or support provider. (See the
HP Customer Care Service and Support pages at the front of
this user’s guide.)
If printer hardware fails after the warranty period, and you have
an HP Maintenance Agreement or HP Support Pack, request
service as specified in the agreement.
If you do not have an HP Maintenance Agreement or
HP Support Pack, contact an HP-authorized service or support
provider. (See the HP Customer Care Service and Support
pages at the front of this user’s guide.)
If you are shipping equipment to be serviced, use the repacking
guidelines on the following page.
Note
EN
See the front of this user’s guide for HP Customer Care Service and
Support offerings.
Chapter 5: Service and Support
137
Guidelines for Repacking the Printer
•
•
•
Caution
To prevent damage to the toner cartridge, store the cartridge in its
original packing material, or store it so that it is not exposed to light.
•
•
•
•
138
Remove and retain any DIMMs (dual in-line memory modules)
installed in the printer (page C-3).
Remove and retain any optional accessories installed in the
printer (such as the duplexer or hard disk).
Remove and retain the toner cartridge.
Use the original shipping container and packing material, if
possible. (Shipping damage as a result of inadequate packing
is the customer’s responsibility.) If you have already disposed
of the printer’s packing material, contact a local mailing service
for information on repacking the printer.
If possible, include print samples and 50-100 sheets of paper
or any other media that is not printing correctly.
Include a completed copy of the Service Information Form
(page 142).
HP recommends insuring the equipment for shipment.
Chapter 5: Service and Support
EN
Hewlett-Packard Limited Warranty
Statement
HP PRODUCT
DURATION OF WARRANTY
HP LaserJet 4050, 4050 N,
4050 T, 4050 TN
1 year, return to HP or
Authorized Dealer
1. HP warrants to you, the end-user customer, that HP hardware, accessories and
supplies will be free from defects in materials and workmanship after the date of
purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or
equivalent in performance to new.
2. HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due to
defects in material and workmanship when properly installed and used. If HP
receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such
defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or
error free. If HP is unable, within a reasonable time, to repair or replace any
product to a condition as warranted, you will be entitled to a refund of the
purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to new in performance
or may have been subject to incidental use.
5. Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not supplied
by HP, (c) unauthorized modification or misuse, (d) operation outside of the
published environmental specifications for the product, or (e) improper site
preparation or maintenance.
6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries, states or provinces do not allow
limitations on the duration of an implied warranty, so the above limitation or
exclusion might not apply to you. This warranty gives you specific legal rights and
you might also have other rights that vary from country to country, state to state, or
province to province.
EN
Chapter 5: Service and Support
139
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS
BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some
countries, states or provinces do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to
you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE
TO THE SALE OF THIS PRODUCT TO YOU.
140
Chapter 5: Service and Support
EN
Limited Warranty for Toner Cartridge Life
Note
The warranty below applies to the toner cartridge that came with
this printer.
This warranty supersedes all previous warranties (7/19/96).
HP toner cartridges are warranted to be free from defects in
materials and workmanship until the HP toner is depleted. The
warranty covers any defects or malfunctions in a new
Hewlett-Packard toner cartridge.
How long does the coverage The coverage lasts until the HP toner is depleted, at which time
the warranty expires.
last?
How do I know when the HP The TONER LOW message on the printer’s control panel display
provides the first indication that toner is low. (Toner will likely run
toner is running out?
out in the next 100-300 sheets of paper.)
What will HP do?
HP will, at HP’s option, either replace products which prove to be
defective or refund the purchase price. If possible, please attach
a print-out sample illustrating what the defective cartridge is
printing.
What does this warranty not The warranty does not cover cartridges which have been refilled,
are emptied, are abused, are misused, or are tampered with in
cover?
any way.
How do I return the faulty
cartridge?
In the event the cartridge proves to be defective, complete the
Service Information Form (page 142) and attach a print sample
illustrating the defect. Return the form and cartridge to the place
of purchase, where the cartridge will be replaced.
How does State, Province or This limited warranty gives you specific legal rights, and you may
also have other rights which vary from state to state, province to
Country Law apply?
province, or country to country. This limited warranty is the sole
warranty on the HP toner cartridge and supersedes any other
warranty relating to this product.
IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL,
INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST
PROFITS FROM ANY BREACH OF THIS WARRANTY OR
OTHERWISE.
EN
Chapter 5: Service and Support
141
Service Information Form
WHO IS RETURNING THE EQUIPMENT?
Date:
Person to contact:
Phone: (
)
Alternate contact:
Phone: (
)
Return shipping address:
Special shipping instructions:
WHAT IS BEING SENT?
Model name:
Model number:
Serial number:
Please attach any relevant print-outs when returning equipment. DO NOT ship accessories that are not required to
complete the repair (manuals, cleaning supplies, etc.).
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when
the failure occurred? What software were you running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Give manufacturer and model number.)
Personal computer:
Modem:
Network:
4. Additional comments:
HOW WILL YOU PAY FOR THE REPAIR?
❏ Under warranty
Purchase/received date: ______________________
(Enclose proof of purchase or receiving document with original received date.)
❏ Maintenance contract number: ______________________
❏ Purchase order number: ______________________
Except for contract and warranty service, a purchase order number and/or authorized
signature must accompany any request for service. If standard repair prices do not apply,
a minimum purchase order is required. Standard repair prices may be obtained by contacting
an HP-authorized Repair Center.
Authorized signature: ______________________________
Billing address:
142
Phone: ________________
Special billing instructions:
Chapter 5: Service and Support
EN
HP Software License Terms
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE
TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF
THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, AND THE
SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE
UNUSED PRODUCT FOR A FULL REFUND.
The following License Terms govern your use of the accompanying Software unless you have a
separate signed agreement with HP.
License Grant
HP grants you a license to Use one copy of the Software. “Use” means storing, loading, installing,
executing, or displaying the Software. You may not modify the Software or disable any licensing
or control features of the Software. If the Software is licensed for “concurrent use”, you may not
allow more than the maximum number of authorized users to Use the Software concurrently.
Ownership
The Software is owned and copyrighted by HP or its third party suppliers. Your license confers
no title to, or ownership in, the Software and is not a sale of any rights in the Software. HP’s third
party suppliers may protect their rights in the event of any violation of these License Terms.
Copies and Adaptations
You may only make copies or adaptations of the Software for archival purposes or when copying
or adaptation is an essential step in the authorized Use of the Software. You must reproduce all
copyright notices in the original Software on all copies or adaptations. You may not copy the
Software onto any public network.
No Disassembly or Decryption
You may not disassemble or decompile the Software unless HP’s prior written consent is obtained.
In some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation.
Upon request, you will provide HP with reasonably detailed information regarding any disassembly
or decompilation. You may not decrypt the Software unless decryption is a necessary part of the
operation of the Software.
EN
Chapter 5: Service and Support
143
Transfer
Your license will automatically terminate upon any transfer of the Software. Upon transfer, you
must deliver the Software, including any copies and related documentation, to the transferee. The
transferee must accept these License Terms as a condition to the transfer.
Termination
HP may terminate your license upon notice for failure to comply with any of these License Terms.
Upon termination, you must immediately destroy the Software, together with all copies,
adaptations, and merged portions in any form.
Export Requirements
You may not export or reexport the Software or any copy or adaptation in violation of any applicable
laws or regulations.
U.S. Government Restricted Rights
The Software and any accompanying documentation have been developed entirely at private
expense. They are delivered and licensed as “commercial computer software” as defined in
DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014
(Jun 1995), as a “commercial item” as defined in FAR 2.101 (a), or as “Restricted computer
software” as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract
clause), whichever is applicable. You have only those rights provided for such Software and any
accompanying documentation by the applicable FAR or DFARS clause or the HP standard
software agreement for the product involved.
144
Chapter 5: Service and Support
EN
Worldwide Sales and Service Offices
Note
Before calling an HP Sales and Service office, be sure to contact the
appropriate Customer Care Center number listed in the “HP Customer
Care Service and Support” section. Products should not be returned
to these offices. Product return information is also available through
the appropriate HP Customer Care Center in “HP Customer Care
Service and Support” on page viii.
Europe
Albania
Gener-Al sh.p.k.
Hewlett-Packard Distributor
Tirana Trade Centre
Rr. 'Durresit'
Tirana
Phone Number: +355-42-23519
Fax: +355-42-27966
Austria
Wien
Hewlett-Packard Ges.m.b.H
Elektronische Meßtechnik
Lieblgasse1
1222 Vienna
Phone Number: 01/25000-7006
Fax: 01/25000-6558
Belarus
Belhard
709, 2 Melnicayte Street
Minsk 220600
Phone Number: 375-172-238985
Fax: 375-172-268426
Belgium
Bulgaria
S&T Bulgaria Ltd.
Hewlett-Packard Distributor
2, "Iatashka" St.
Sofia 1618
Phone Number: +359-2-955 9573
Fax: +359-2-955 9290
Croatia (local name: Hrvatska)
Hermes-Plus
Hewlett-Packard Distributor
Slandrove 2
SE 1231 Crnuce
Phone Number: 38-512 331061
Fax: 38-512 331930
Cyprus
Handled by G-Systems, Greece
Czech Republic
Hewlett-Packard
Ceskoslovenski sro
Novodvorska 82
14200 Praha 414
Phone Number: +420-2-613-07310
Fax: +420-2-474 3293
Denmark
Hewlett-Packard Belgium S.A./N.V.
Boulevard de la Woluwe 100-102
B 1200 Brussels
Phone Number: (32/2) 778-34-17
Fax: (32/2) 778-34-14
Hewlett-Packard A/S
Kongevejen 25
DK-3460 Birkerød
Phone Number: (45) 45 99-10-00
Fax: (45) 45-82-06-30
E-Mail Address: [email protected]
EN
Chapter 5: Service and Support
145
Finland
Hannover
Hewlett-Packard Oy
Street Address:
Piispankalliontie 17
02200 ESPOO
Finland
P.O.Box Address:
P.O. Box 68
02201 ESPOO
Phone Number: 358-9-8872 2100
Fax: 358-9-8872 2923
E-Mail Address: [email protected]
Hewlett-Packard GmbH
Elektronische Meßtechnik
Baumschulenallee 20-22
30625 Hannover
Phone Number: 0180/524-6330
Fax: 0180/524-6331
France
Hewlett-Packard France
Test et Mesure
Z.A. de Courtaboeuf
1 Avenue du Canada
91947 Les Ulis
Phone Number: 01 69 29 41 14
Fax: 01 69 29 65 09
Germany
Böblingen
Hewlett-Packard GmbH
Elektronische Meßtechnik
Postfach 14 30
71004 Böblingen
Phone Number: 0180/524-63 30
Fax: 0180/524-63 31
Bad Homburg
Hewlett-Packard GmbH
Elektronische Meßtechnik
Hewlett-Packard Straße 1
61352 Bad Homburg
Phone Number: 0180/524-6330
Fax: 0180/524-6331
Berlin
Hewlett-Packard GmbH
Elektronische Meßtechnik
Lützowplatz 15
10785 Berlin
Phone Number: 0180/524-6330
Fax: 0180/524-6331
Hamburg
Hewlett-Packard GmbH
Elektronische Meßtechnik
Überseering 16
22297 Hamburg
Phone Number: 0180/524-6330
Fax: 0180/524-6331
146
Chapter 5: Service and Support
Leipzig
Hewlett-Packard GmbH
Elektronische Meßtechnik
Wehlitzer Strasse 2
04435 Schkeuditz
Phone Number: 0180/524-6330
Fax: 0180/524-6331
München
Hewlett-Packard GmbH
Elektronische Meßtechnik
Eschenstraße 5
82024 Taufkirchen
Phone Number: 0180/524-6330
Fax: 0180/524-6331
Nürnberg
Hewlett-Packard GmbH
Elektronische Meßtechnik
Emmericher Straße 13
90411 Nürnberg
Phone Number: 0180/524-6330
Fax: 0180/524-6331
Ratingen
Hewlett-Packard GmbH
Elektronische Meßtechnik
Pempelfurt Straße 1
40882 Ratingen
Phone Number: 0180/524-6330
Fax: 0180/524-6331
Waldbronn (Karlsruhe)
Hewlett-Packard GmbH
Elektronische Meßtechnik
Hewlett-Packard-Str. 8
76337 Waldbronn
Phone Number: 0180/524-6330
Fax: 0180/524-6331
Hewlett-Packard GmbH
Herrenberger Straße 130
7030 Böblingen
Phone Number: (49) 7031/14-0
Fax: (49) 7031/14-2999
EN
Greece
Milan
G-Systems
Hewlett-Packard Distributor
76, Ymittou Street
11634 Athens
Phone Number: (30/1) 7264045
Fax: (30/1) 7264020
Phone Number: (39/2) 92-122-241
Fax: (39/2) 92-104 069
Kazakhstan
Scan East
Karasat-Batyr street 82
Almaty 480012
Phone Number: 7-3272-622020
Fax: 7-3272-621843
Hungary
Hewlett-Packard Magyarorszag
KFT. Erzsébet
királyne útja 1/c
1146 Budapest
Phone Number: (36) 1 4618110
Fax: (36) 1 4618222
Ireland
Hewlett-Packard Ireland Limited
Hewlett-Packard House
Stradbrook Road
Blackrock, Co.
Dublin Ireland
Phone Number: 01 615 8222
Fax: 01 284 5134
Italy
Macedonia, The Former
Yugoslav Republic of
Hermes-Plus
Hewlett-Packard Distributor
Celovska 73
61000 Ljubljana
Slovenia
Phone Number: 61/193322
Fax: 61/55597
Netherlands
Hewlett-Packard Nederland B.V.
Postbox 667
1180 AR Amstelveen
Netherlands
Phone Number: (31/20) 547-6669
Fax: (31/20) 547-7765
Napoli
Hewlett-Packard Italiana S.p.A.
Via Emanuele Gianturco, 92/G
80146 Napoli (Na)
Phone Number: (39/81) 0-73-40-100
Fax: (39/81) 0-73-40-216
Roma Eur
Hewlett-Packard Italiana S.p.A.
Viale del Tintoretto, 200
00142 Roma Eur
Phone Number: (39/6) 54-831
Fax: (39/6) 54-01-661
Torino
Hewlett-Packard Italiana S.p.A.
Via Praglia 15
10044 Pianezza (To)
Phone Number: (39/11) - 9685.1
Fax: (30/11) - 968.5899
Hewlett-Packard Italiana S.p.A.
For information on any products or services call:
02 92 122 241
Hewlett-Packard Italiana S.p.A.
Via G. di Vittorio 9
20063 Cernudsco s/N
EN
Norway
Hewlett-Packard Norge AS
Drammensveien 169
Postboks 60 Skøyen
N-0212 OSLO
Phone Number: +47 22 73 57 59
Fax: +47 22 73 56 19
E-Mail Address:
[email protected]
Poland
Hewlett-Packard Polska
Ochota Park Office
Aleje Jerozolimskie 181 02-222 Warszawa
Phone Number: +48 (22) 6087700
Fax: +48 (022) 6087600
Portugal
Hewlett-Packard Portugal S.A.
Av. Marginal, Ed. Parque Oceano
Piso 5°-G-St° Amaro de Oeiras
2780 Oeiras
Phone Number: (353/1) 482 8500
Fax: (353/1) 441-7071
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147
Romania
Madrid
S&T Romania SRL
Hewlett-Packard Distributor
Centrul Sitraco-Plata Unirii
Bd. Dimitries Cantemir 1
Etaj II-210 Sector 4
Phone Number: +40 1 250 6175
Hewlett-Packard Española, S.A.
Crta N-VI km 16,500
28230 Las Rozas, Madrid
Phone Number: (34/91) 6311323
Fax: (34/91) 6311469
Bucuresti
Hewlett-Packard Española, S.A.
Avda. Luis de Morales, 32
Edifico Forum, planta 3&supa;, mòdulo1
41018 Sevilla
Phone Number: 34-95-455 2600
Fax: 34-95-455 2626
Phone Number: (40/1) 3307320
Additional phone number(s): (40/1) 3307217,
(40/1) 3307218
Fax: (40/1) 3307310
Service Hot Line: (40/1) 3307300
Sevilla
Valencia
Russian Federation
Hewlett-Packard Company
Representative Office
Kosmodamianskaya naberezhnaya 52, Bldg. 1
113054 Moscow
Phone Number: +7 (095) 9169811
Fax: +7 (095) 916848
Slovakia (Slovak Republic)
S&T Slovakia
Hewlett-Packard Distributor
Polianky 5
SK 844 J4 Bratislava
Phone Number: (+4217) 82 20 26 or 82 20 98
Fax: (421) 7 763408
Hewlett-Packard Española, S.A.
Plaza de América, 2 2 B
Edificio Zurich
46004 Valencia
Phone Number: 34-96-398 2200
Fax: 34-96-398 2230
Vizcaya
Avda de Sugaazarte
Hewlett-Packard Española, S.A.
Avda de Zugazarte, 8
Edif El Abra, 4
48930 Las Arenas, Guecho
Phone Number: 34-94-481 80 00
Fax: 34-94-481 80 40
Sweden
Slovenia
Kista
Hermes-Plus
Hewlett-Packard Distributor
Slandraa 2
1231 Ljubljana-Crnuce
Phone Number: (386) 61-1895 200
Fax: (386) 61 1895 201
Hewlett-Packard Sverige AB
Skalholtsgatan 9
164 97 Kista
Phone Number: (46/8) 444 22 77
Fax: (46/8) 444 25 25
E-Mail Address:
[email protected]
Spain
Göteborg
Barcelona
Hewlett-Packard Española, S.A.
Avda. Diagonal, 605
08028 Barcelona
Phone Number: 34 93 401 91 00
Fax: 34 93 430 84 68
148
Chapter 5: Service and Support
Hewlett-Packard Sverige AB
Vädursgatan 6
Box 5328
S-402 27 GÖTEBORG
Sweden
Phone Number: (46/31) 35 18 00
Fax: (46/31) 35 18 99
EN
Switzerland
Berne
Hewlett-Packard (Schweiz) AG
Elektronische Meßtechnik
Meriedweg 11
3172 Niederwangen/Bern
Phone Number: (01) 735 72 36
Fax: (01) 735 77 03
Geneva
Hewlett-Packard (Suisse) SA
Elektronische Meßtechnik 39, rue de Veyrot
1217 Meyrin 1
Phone Number: (01) 735 72 36
Fax: (01) 735 77 03
Zürich
Hewlett-Packard (Schweiz) AG
Elektronische Meßtechnik
In der Luberzen 29
8902 Urdorf/Zürich
Phone Number: (01) 735 72 36
Fax: (01) 735 77 03
Turkey
Ankara
Hewlett-Packard
Bilgisayar ve Ölçüm Sistemleri A.Ş.
Karum İş Merkezi No:461 (B-Asansörü)
İran Cad.No.21
06680, Kavaklıdere - Ankara
Phone Number: (90/312) 468 87 70
Fax: (90/312) 468 87 78
Ukraine
S&T Ukraine Ltd.
50, Popudrenko Street
243660 Kiev
Phone Number: 380-44-559 4763
Fax: 380-44-559 5033
United Kingdom
Hewlett-Packard Limited (T4)
Cain Road
Bracknell
Berkshire
RG12 1HN
Phone Number: 01344 366666
Fax: 01344 362852
Contact HP
E-Mail Address: [email protected]
Uzbekistan
ABM Worldwide Technologies
15, Movaraunnakhr Street
Tashkent 700060
Phone Number: 7-3712-1333689
Fax: 7-3712-406485
Yugoslavia
IBIS Instruments
Pariske Komune 22
11070 N. Beograd
Phone Number: 381-11-609650
Fax: 381-11-699627
İstanbul
Hewlett-Packard
Bilgisayar ve Ölçüm Sistemleri A.Ş.
19 Mayıs caddesi
Nova/Baran Plaza K.12
Şişli 80220
İstanbul
Phone Number: (90/212) 224 59 25 (12 lines)
Fax: (90/212) 224 59 39
EN
Chapter 5: Service and Support
149
Latin America and
South America
Argentina
Hewlett-Packard Argentina
Montañeses 2140
1428 Buenos Aires
Phone Number: (54 1) 787-7115
Fax: (54 1) 787-7287
Belize
Atendido por El Salvador
Bolivia
Chile
ASC. S.A. (Multi-Industry)
Los Alerces 2363
Santiago, Chile
Phone Number: (56-2) 237-0707
Fax: (56-2) 239-7179
COASIN Chile Ltda. (Telecom)
Holanda 1292
Santiago, Chile
Phone Number: (562) 225-0643
Fax: (562) 274-4588
Rimpex Chile (Datacom)
Avda. Pedro de Valdivia 1646
Santiago, Chile
Phone Number: 562-340-7701/7702
Fax: 562-274-4107
Atendido por Uruguay
Colombia
Brazil
São Paulo
Hewlett-Packard Brazil
Alameda Rio Negro, 750
06454-000 Alphaville, Barueri
São Paulo, Brazil
Phone Number: (55-11) 7296-8155/8160
Additional phone number(s):
HP DIRECT: 0 800 130-266
Fax: (55-11) 7296-8171
Instrumentación Ltda.
Calle 115 No. 11-A-10
Bogotá, Colombia
Phone Number: (57-1) 612-1313
Fax: (57-1) 612-0805
Sycom, S.A. (Datacom)
Avenida El Dorado 9010
Bogotá, Colombia
Phone Number: (57-1) 410-1303
Fax: (57-1) 410-1196
Costa Rica
Rio de Janeiro
Hewlett-Packard Brasil
Rua Lauro Mueller, 116
Grupo 803 Edifício Torre Rio Sul
22290-160 Botafogo
Rio de Janeiro
Phone Number: (55-21) 541-4404
Fax: (55-21) 295-2195
COASIN COSTA RICA, S.A.
Del Centro Cultural en San Pedro
200 Mts Norte, 25 Mts Oeste
Casa # 3552
San José, Costa Rica
Phone Number: (506) 283-8325
Fax: (506) 225-6349
Dominican Republic
Esacomp, S.A.
Calle Seminario No. 55
Ens. Piantini
Santo Domingo, República Dominicana
Phone Number: (809) 563-6350
Fax: (809) 565-0332
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Chapter 5: Service and Support
EN
Ecuador
Paraguay
Complementos Electrónicos S.A.
Av. General Enriquez 1800
San Rafael, Ecuador
Phone Number: (593-2) 334257
Fax: (593-2) 331595
Atendido por Uruguay
El Salvador
SETISA
Col. Roma
Pje. Carbonell, No. 28
San Salvador, El Salvador
Phone Number: (503) 223-0993
Fax: (503) 279-2077
Guatemala
EPTEL
12 Ave. 17-35 Zona 10
Guatemala
Phone Number: (502) 363-0423
Fax: (502) 363-0443
Honduras
Atendido por Setisa, El Salvador
Mexico
Hewlett-Packard de México SA de CV
Dr. Atl No. 1, Desp. 102
Edif. Tepeyac
Zona Rio
22320 Tijuana, B.C. México
Phone Number: (66) 34-38-01
Fax: (66) 34-38-04
Hewlett-Packard de México, S.A. de C.V.
Prolongación Reforma 700
Col. Lomas de Santa Fé
01210 Mexico, D.F.
Phone Number: (52-5) 258-4389/258-4392
Fax: (52-5)258-4301
HP DIRECT: 01-800-506-4800
Hewlett-Packard de Mexico S.A. de C.V.
Rio Nilo 4049-12
Cd. Juarez, Chih. 32310
Mexico
Phone Number: (52-16) 11-0777
Fax: (52-16) 13-7622
Peru
COASIN Peru S.A. (Redes Privadas)
Calle 1 - No. 891 CORPAC
Lima 27, Peru
Phone Number: (511) 224-3380
Fax: (511) 224-1509
SATEL S.A. (Gobierno y redes publicas)
Enrique Palacios No. 155
Lima 18 - Peru
Phone Number: (511) 446-2253/241-8085/
446-0281
Fax: (511) 444-0305
Trinidad and Tobago
Borde Communications
1 Valsayn Road
Curepe, P.O. Box 897
Port-of-Spain, Trinidad
Phone Number: (809) 663-2087
Fax: (809) 645-3352
United States
Hewlett-Packard Company
5200 Blue Lagoon Dr., #950
Miami, FL 33126
Phone Number: 305-265-5561
Fax: 305-267-4288
E-Mail Address: [email protected]
Uruguay
Conatel S.A.
Ejido 1690
Montevideo, Uruguay
Phone Number: (598) 2-920314
Fax: (598) 2-920660
Venezuela
Hewlett-Packard de Venezuela
3ra. Transversal Los Ruices Nrte
Edf. Segre, Piso 1,2 y 3
Caracas, Venezula
Phone Number: (58-2) 207-8357
Fax: (58-2) 207-8361
Nicaragua
Atendido por El Salvador
EN
Chapter 5: Service and Support
151
Asia and the Pacific
China
Beijing
Australia
Melbourne
Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn, VIC 3130
Phone Number: 1 800 629 485 (toll free)
Additional phone number(s): (61 3) 9210 5408
Fax: (61 3) 9210-5489
China Hewlett-Packard Co. Ltd.
5-6/F West Wing Office
China World Trade Center
No. 1 Jian Guo Men Wei Avenue
Beijing 100004 PRC
Phone Number: (86-10) 6505-3888
Fax: (86-10) 6505-1033
Telex: 085-22601 CTSHP CN Cable: 1920 Beijing
Chengdu
Perth
Measurement Innovation (WA) Pty. Ltd.
Kishorn Court
Suite 3, 58 Kishorn Road
Mount Pleasant, WA 6153
Phone Number: (61/9) 316-2757
Fax: (61/9) 316-1392
Mobile: 61-18-33-6434
China Hewlett-Packard Co. Ltd.
22/F Daye Road
No. 39 Daye Road
Chengdu 610016 PRC
Phone Number: (86/28) 666-3888
Fax: (86/28) 666-5377
Guangzhou
Hewlett-Packard Australia Ltd.
17-23 Talavera Road
North Ryde, N.S.W. 2113
Phone Number: (61/2) 9950-7444
Fax: (61/2) 9888-9072
China Hewlett-Packard Co. Ltd.
7/F T.P.Plaza
9/109, Liu Hua Road
Guangzhou 510010 PRC
Phone Number: (86/20) 8669-3888
Fax: (86/20) 8669-5074
Telex: 44556 GPHGZ CN
Bangladesh
Shanghai
Sydney
Jiu International Ltd
60 East Tejturi Bazar, 2nd Floor
Farmgate Dhaka
Bangladesh
Phone Number: 880-2-913-0480
Fax: 880-2-871-034
E-Mail Address: [email protected]
Brunei Darussalam
Kompouter Wisman Sdn Bhd
Block A, Unit 1, Ground Floor
Abdul Razak Complex
Jalan Gadong 3180
Negara Brunei Darussalem
Phone Number: 673-2-423918/425603
Fax: 673-2-441492
Telex: 0809-2447
China Hewlett-Packard Co., Ltd.
10-12/F Novel Building
No. 887 Huai Hai Zhong Lu
Shanghai, 200020
Phone Number: (86/21) 6474-3888
Fax: (86/21) 6267-8523
Telex: 086-33577 CHPSB CN
Shenyang
China Hewlett-Packard Co., Ltd.
12/F Shenyang Sankei Torch
Building No. 262 Shifu Road, Shenhe District
Shenyang 110013 PRC
Phone Number: (86/24) 2790170, 2790171
Fax: (86/24) 2790232
Xi'an Branch Office
3/F East New Technology
Trade Center A16
Yanta Lu Zhong Duan
Xi'an 710054 PRC
Phone Number: (86/29) 552 9379
Fax: (86/29) 552 9243
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Chapter 5: Service and Support
EN
Hewlett-Packard Co., Ltd.
Mumbai
17-21/F Shell Tower, Times Square
1 Matheson Street
Causeway Bay
Hong Kong, PRC
Phone Number: (852) 2599-7777
Fax: (852) 2506-9256
Hong Kong
Hewlett-Packard India Pvt. Ltd.
Unit-3, B-Wing
Ground Floor, Neelam Center
Hind Cycle Road
Worli, Mumbai 400 025
Phone Number: (91/22) 493-4722 or 493-4723
Additional phone number(s): 91-22-493-9978-79
or 91-22-493
Fax: (91/22) 493-7823
Telex: 11-76812 HPIB IN
Hewlett-Packard (HK) Ltd.
17-21/F Shell Tower, Times Square
1 Matheson Street
Causeway Bay
Hong Kong, PRC
Phone Number: (852) 2599-7889
Fax: (852) 2506-9233
India
New Delhi
Hewlett-Packard India Ltd.
Chandiwalla Estate
Ma Anandmai Ashram Marg, Kalkaji
New Delhi 110 019
Phone Number: (91-11) 682-6000
Fax: (91-11) 682-6030
Bangalore
Hewlett-Packard India Pvt. Ltd.
Embassy Point
150 Infantry Road
Bangalore 560001
Phone Number: (91/80) 225-3024 or 209-1808
Fax: (91/80) 225-6186
Telex: 845-2773 HP IN
Indonesia
Bandung
P.T. Berca Hardayaperkasa
Jalan Tengku Angkasa No. 33
Bandung 40132
Phone Number: (62-22) 250-8100
Fax: (62-22) 250-6757
Calcutta
Hewlett-Packard India Pvt. Ltd.
708 Central Plaza
2/6 Sarat Bose Road
Calcutta 700 020
Phone Number: (91/33) 745 4755
Additional phone number(s): 91-33-475-4755
Fax: (91/33) 748 571
Hyderabad
Hewlett-Packard India Pvt. Ltd.
5-9-13 Taramandal Complex
9th Floor, Saifabad
Hyderabad 500 004
Phone Number: (91/40) 232-679
Fax: (91/40) 220.012 or 231.756
Telex: 425-2422 HPIL IN
Jakarta
P.T. Berca Hardayaperkasa
Jalan Abdul Muis No. 62
Jakarta 10160-Indonesia
Phone Number: (62/21) 380 0902
Fax: (62/21) 381 2044
Korea, Republic of
Seoul
Hewlett-Packard Korea Ltd.
HP Korea House
25-12 Yoido-dong
Youngdeung po-ku
Seoul 150-010
Phone Number: (82/2)-769-0114
Fax: (82/2) 784-7084
Taegu
Hewlett-Packard Korea Ltd.
18/F, Young Nam Tower B/D 111
Shin Cheon-dong, Dong-Gu
Taegu
Phone Number: (82/53) 754-2666
Fax: (82/53) 752-4696
EN
Chapter 5: Service and Support
153
Taejeon
Philippines
Samsung
Hewlett-Packard Korea Ltd.
8/F Hyundai Bldg,
1298 Doonsan-dong, Seo-gu
Taejeon
Phone Number: 82-42-480-2800
Fax: 82-42-480-2828
Hewlett-Packard Philippines Corporation
9th Floor, Rufino Pacific Tower
6784 Ayala Avenue
Makati City 1229
Phone Number: (63-2) 894-1451
Fax: (63-2) 811-1080, 811-0635
Online Sales: (63-2) 893-9959
Malaysia
Singapore
Kuala Lumpur
Hewlett-Packard Singapore (Sales) Pte Ltd
450 Alexandra Road
Singapore 119960
Phone Number: 65 275 3888
Additional phone number(s):
HP Direct: 1 800 292-8100
Application Support: 65-374-4242
Hardware Service Hotline: 65-375-8350
Fax: 65 274 7887
Hewlett-Packard Sales (Malaysia) Sdn Bhd
Ground Floor, Wisma Cyclecarri
288 Jalan Raja Laut
50350 Kuala Lumpur
Phone Number: 1-800-88-8848 Toll Free
Fax: (60/3) 298-9157
Penang
Hewlett-Packard Sales (Malaysia) Sdn Bhd
Bayan Lepas Free Trade Zone
11900 Bayan Lepas
Penang
Phone Number: (60/4) 642-3502
Fax: (60/4) 642-3511
New Zealand
Hewlett-Packard New Zealand Ltd.
186-190 Willis Street
Wellington
Phone Number: 0800-738-378
(international 64-4-802-6800)
Fax: (64-4) 802-6881
Pakistan
Islamabad
Mushko Electronics (Pvt) Ltd.
68-W Sama Plaza, Blue Area, G-7
Islamabad 44000
Pakistan
Phone Number: 92-51-828-459/810-950
Fax: 92-51-816-190
Telex: 54001 Muski Pk
Sri Lanka
Precision Technical Services (PVT) Ltd.
No. 2, R.A. De Mel Mawatha
Colombo 00500
Phone Number: (941) 597-860
Fax: (941) 597-863
Taiwan
Chungli
Hewlett-Packard Taiwan Ltd.
No. 20 Kao-Shuang Road
Ping-Chen, 32404
Taoyuan Hsieh
Phone Number: (886/3) 492-9666
Fax: (886/3) 492-9669
Kaohsiung
Hewlett-Packard Taiwan Ltd.
12th Floor, 10 Syh-Wei 4th Road
Kaohsiung
Phone Number: (886/7) 330-1199
Fax: (886/7) 330-8568
Taichung
Karachi
Mushko Electronics (Pvt) Ltd.
Oosman Chambers
Abdullah Haroon Road
Karachi 74400
Phone Number: 92-21-566-0490
Fax: 92-21-566-0801
Telex: 29094 MUSKO PK
154
Chapter 5: Service and Support
Hewlett-Packard Taiwan Ltd.
10F, 540, Sec. 1
Wen-Hsin Road
Taichung
Phone Number: (886/4) 327-0153
Fax: (886/4) 326-5274
EN
Taipei
Fukuoka
Hewlett-Packard Taiwan Ltd.
Hewlett-Packard Building
8/F No. 337, Fu-Hsing North Road
Taipei 10483 Taiwan
Phone Number: (886-2) 712-0404
Fax: (886-2) 718-2928
HP DIRECT Basic Tools free tel: 080-212-535
Hewlett-Packard Japan Ltd.
Daisan Hakata-Kaisei Bldg.
1-3-6 Hakataekiminami Hakata-ku, Fukuoka-shi
Fukuoka 812
Thailand
Hewlett-Packard (Thailand) Ltd.
23rd-25th floor Vibulthani Tower 2
3199 Rama IV Road
Klong Toey, Bangkok 10110
Phone Number: (66-2) 661-3900-34
Fax: (66-2) 661-3946
Vietnam
System Interlace
39 Mai Hac De Street
Hai Ba Trung District
Hanoi
Vietnam
Phone Number: 844-229-808/9
Fax: 844-229-553
Japan
Aichi
Hewlett-Packard Japan Ltd.
Nagoya Kokusai Center Bldg.
1-47-1 Nakono Nakamura-ku, Nagoya-shi
Aichi 450
Hewlett-Packard Japan Ltd.
Nakane-Nissei Bldg.
4-25-18 Nishi-machi, Toyota-shi
Aichi 471
Akita
Hewlett-Packard Japan Ltd.
Nihonseimei Akita Chuodori Bldg.
4-2-7 Nakadori, Akita-shi
Akita 010
Chiba
Hewlett-Packard Japan Ltd.
WBG Malibu East Bldg. 19F
2-6 Nakase Mihama-ku, Chiba-shi
Chiba 261-71
EN
Hiroshima
Hewlett-Packard Japan Ltd.
Nissei-Heiwakoen Bldg.
3-25 Nakajima-cho Naka-ku, Hiroshima-shi
Hiroshima 730
Hokkaido
Hewlett-Packard Japan Ltd.
Sumitomo-seimei
Sapporo Chuo Bldg.
1-1-14 Minaminijo-higashi Chuo-ku, Sapporo-shi
Hokkaido 060
Hyogo
Hewlett-Packard Japan Ltd.
1-3-2 Muroya Nishi-ku, Kobe-shi
Hyogo 651-22
Ibaraki
Hewlett-Packard Japan Ltd.
Mito Yomiuri-Kaikan Bldg.
2-4-2 Minami-machi, Mito-shi
Ibaraki 310
Hewlett-Packard Japan Ltd.
Tsukuba-Mitsui Bldg.
1-6-1 Takezono, Tsukuba-shi
Ibaraki 305
Ishikawa
Hewlett-Packard Japan Ltd.
Kanazawa MK Bldg.
98-8 Sainen-machi, Kanazawa-shi
Ishikawa 920
Kanagawa
Hewlett-Packard Japan Ltd.
3-2-2 Sakado
Takatsu-ku, Kawasaki-shi
Kanagawa 213
Hewlett-Packard Japan Ltd.
9-32 Tamuracho, Atsugi-shi
Kanagawa 243
Kyoto
Hewlett-Packard Japan Ltd.
Maeda SN Bldg.
518 Akinono-cho Nijyo-Kudaru
Karasuma, Nakagyo-ku
Kyoto 604
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155
Miyagi
Hewlett-Packard Japan Ltd.
Yamaguchi Bldg.
1-1-31 Ichibancho Aoba-ku, Sendai-shi
Miyagi 980
Nagano
Hewlett-Packard Japan Ltd.
Forum Honjo Bldg.
2-4-1 Honjo, Matsumoto-shi
Nagano 390
Middle East and Africa
Algeria
RTI Algeria
26, Bis rue Mohammed Hadj-Ahmed
(ex. Rue Jean Pierre Dinet)
16035 Hydra
Alger
Algerie
Phone Number: 213-2-606450
Osaka
Hewlett-Packard Japan Ltd.
Chuo Bldg.
5-4-20 Nishinakajima
Yodogawa-ku, Osaka-shi
Osaka 532
Saitama
Hewlett-Packard Japan Ltd.
Mitsui-seimei Omiya
Miyamachi Bldg. 2-96-1
Miyamachi, Omiya-shi
Saitama 330
Hewlett-Packard Japan Ltd.
Nissei-Kumagaya Bldg.
2-42 Miya-machi, Kumagaya-shi
Saitama 360
Angola
Handled by HP South Africa
Bahrain
BAMTEC
P.O. Box 10373
Capital centre
Shop 116
Road 1405
Area 314
Manama
Phone Number: 9-73-275678
Fax: 9-73-276669
Telex: 8550 WAEL BN
Shizuoka
Hewlett-Packard Japan Ltd.
Kawasei-Rinkyo Bldg.
6-6 Hosojima-cho Hamamatsu-shi
Shizuoka 435
Tochigi
Hewlett-Packard Japan Ltd.
Chiyodaseimei-Utsunomiya Bldg.
2-3-1 Odori, Utsunomiya-shi
Tochigi 320
Tokyo
Hewlett-Packard Japan Ltd.
9-1 Takakura-cho, Hachioji-shi
Tokyo 192-8510
Hewlett-Packard Japan Ltd.
NAF Bldg.
3-8-20 Takaido-higashi, Suginami-ku
Tokyo 168
156
Chapter 5: Service and Support
Egypt
ORASCOM
Onsi Sawiris & Co
P.O. Box 1191
160, 26th July Street
Aguza/Cairo
Phone Number: (202) 3015287
Fax: (202) 3442615
Telex: 92768 orscm un
Iran (Islamic Republic of)
Evertech
11 bis, rue Toepffer
1206 Geneve
Phone Number: +41-22-346 92 92
Fax: +41-22-346 86 91
Telex: 421 787
EN
Israel
Mozambique
Computation and Measurement Systems (CMS)
Ltd.
11, Hashlosha Street
Tel-Aviv 67060
Phone Number: 972 (03) 538-03-80
Fax: 972 (03) 537-50-55
Telex: 371234 HPCMS
Handled by
HP South Africa
Jordan
Nigeria
Scientific & Medical Supplies Co.
P.O. Box 1387
Amman
Phone Number: (962/6) 62-49-07
Fax: (962/6) 62-82-58
Telex: 21456 sabco jo
Management Information Systems Co. Ltd.
3 Gerrard Road
P.O. Box 53386
Ikoyi, Lagos
Phone Number: 234-1-2691307
Fax: 234-1-2692755
Telex: 23582 DATEC NG
Kuwait
Al-Khaldiya Electronics & Electricals Equipment
Co.
P.O. Box 830
Safat 13009
Phone Number: (965) 48 13 049
Fax: (965) 48 12 983
Lebanon
Computer Information Systems C.I.S.
Lebanon Street
Chammas Bldg.
P.O. Box 11-6274
Dora-Beirut
Phone Number: (961/1) 405-413
Fax: (961/1) 601.906
Tel/fax: (3579) 514-256 (Cyprus Based Line)
Telex: 42309 chacis le
Namibia
Handled by
HP South Africa
Oman
IMTAC LLC
P.O. Box 51196
Al Hayek Street
Mina al Fahal
Muscat
Phone Number: (968) 707-727, (968) 707-723
Fax: (968) 796-639, (968) 797-709
Qatar
Qatar Datamations Systems
Al Ahed Building, 5th floor
Al Muthof Street
Doha
Phone Number: 974/43.99.00
Fax: 974/43.21.54
Telex: 4833
Malawi
Saudi Arabia
Handled by HP South Africa
Modern Electronics Establishment
P.O. Box 22015
Prince Musad Ibn Abdulaziz St.
Riyadh 11495
Phone Number: (966/1) 476-3030
Fax: (966/1) 476-2570
Additional Fax: (966/1) 476-7649
cable ROUFKO
Mauritius
Handled by HP South Africa
Morocco
SICOTEL
Complexe des Habous
Tour C, avenue des Far
Casablanca 01
Phone Number: +212 (02) 31-22-70
Fax: +212 (02) 31-65-45
Telex: 27604
EN
Modern Electronics Establishment
P.O. Box 22015
al Nimer Building
Riyadh 11495
Phone Number: (01) 4624266
Fax: (01) 4624404
Additional Fax: (966/1) 476-7649
Chapter 5: Service and Support
157
South Africa
Hewlett-Packard South Africa (Pty.) Ltd.
P.O. Box 120, Howard Place
7450 Cape Town
Phone Number: 27 21 658-6100
Fax: 27 21 685-3785
Hewlett-Packard South Africa (Pty.) Ltd.
Private Bag
Wendywood 2148
Phone Number: 27-11-806 1173
Fax: 27-11-806 1213
Tunisia
Precision Electronique
5, rue de Chypre-Mutuelle Ville
1002 Tunis Belvedere
Phone Number: (216/1) 785-037
Additional phone number(s): (216/1) 890-672
Fax: (216/1) 780-241
Telex: (0409) 18238 TELEC TN
United Arab Emirates
Emitac Ltd.
Block RBS Arenco Bldg.
Zabel Road
P.O. Box 8391
Dubai
Phone Number: (971/4) 37-75-91
Fax: (971/4) 37-08-99
Emitac Ltd.
P.O. Box 2711
Abu Dhabi
Phone Number: (971/2) 77-04-19
Fax: (971/2) 72-30-58
Zambia
Handled by HP South Africa
Zimbabwe
Handled by HP South Africa
158
Chapter 5: Service and Support
EN
A
Specifications
E
Overview
This appendix includes:
EN
•
Paper specifications
•
Printer specifications
•
Cable specifications
Specifications
A-1
Paper Specifications
HP LaserJet printers produce excellent print quality. This printer
accepts a variety of media, such as cut-sheet paper (including
recycled paper), envelopes, labels, transparencies, and
custom-size paper. Properties such as weight, grain, and moisture
content are important factors affecting printer performance and
output quality.
The printer can use a variety of paper and other print media in
accordance with the guidelines in this manual. Paper that does not
meet these guidelines may cause the following problems:
•
•
•
Note
poor print quality
increased paper jams
premature wear on the printer, requiring repair
For best results, use only HP brand paper and print media.
Hewlett-Packard Company cannot recommend the use of other
brands. Because they are not HP products, HP cannot influence or
control their quality.
It is possible for paper to meet all of the guidelines in this manual
and still not produce satisfactory results. This might be the result of
improper handling, unacceptable temperature and humidity levels,
or other variables over which Hewlett-Packard has no control.
Before purchasing a large quantity of paper, make sure it meets the
requirements specified in this user’s guide and in the HP LaserJet
Printer Family Paper Specification Guide. (To order the guide, see
page 11.) Always test paper before purchasing a large quantity.
Caution
A-2
Using paper outside HP specifications may cause problems for the
printer, requiring repair. This repair is not covered by the
Hewlett-Packard warranty or service agreements.
Specifications
EN
Supported Sizes and Weights of Paper
Supported Sizes and Weights of Paper, Tray 1
Tray 1
Dimensions*
Minimum Size
(custom)
3 by 5 in***
(76 by 127 mm)
Maximum Size
8.5 by 14 in
(216 by 356 mm)
Transparencies
Labels
Envelopes
Same as minimum
and maximum paper
sizes listed above.
Weight
Capacity**
16 to 53 lb
(60 to 199 g/m2)
100 sheets of 20 lb
(75 g/m2) paper
Thickness:
0.0039 in to 0.0045 in
(0.099 to 0.114 mm)
75 transparencies
Thickness:
0.005 in to 0.007 in
(0.127 mm to
0.178 mm)
50 labels
20 to 28 lb
(75 to 105 g/m2)
10 envelopes
*
The printer supports a wide range of paper sizes. Check the printer software for supported sizes. To print
custom-size paper, see page 56.
** Capacity may vary depending on paper weight and thickness, and environmental conditions
*** Sizes smaller than 5 inches (127 mm) should be fed short edge first (portrait).
EN
Specifications
A-3
Supported Sizes and Weights of Paper, Tray 2 (HP LaserJet 4050 T/4050 TN)
Trays 2 and 3
(HP LaserJet
4050 T/
4050 TN)
Dimensions*
Letter
8.5 by 11 in
(216 by 279 mm)
A4
8.3 by 11.7 in
(210 by 297 mm)
Executive
7.3 by 10.5 in
(191 by 267 mm)
Legal
8.5 by 14 in
(216 by 356 mm)
B5 (ISO)
(custom***)
6.9 by 9.9 in
(176 by 250 mm)
B5 (JIS)
7.2 by 10 in
(182 by 257 mm)
A5 (custom***)
5.8 by 8.2 in
(148 by 210 mm)
Weight
16 to 28 lb
(60 to 105 g/m2)
Capacity**
250 sheets of 20 lb
(75 g/m2) paper
50-100
transparencies
* The printer supports a wide range of paper sizes. Check the printer software for supported sizes.
** Capacity may vary depending on paper weight and thickness, and environmental conditions.
*** To print custom-size paper, see page 56.
Supported Sizes and Weights of Paper, Tray 2 (HP LaserJet 4050 /4050 N)
Tray 2
(HP LaserJet
4050/4050 N)
Dimensions*
Letter
8.5 by 11 in
(216 by 279 mm)
A4
8.3 by 11.7 in
(210 by 297 mm)
Legal
8.5 by 14 in
(216 by 356 mm)
Weight
16 to 28 lb
(60 to 105 g/m2)
Capacity**
500 sheets of 20 lb
(75 g/m2) paper
50-100
transparencies
* The printer supports a wide range of paper sizes. Check the printer software for supported sizes.
** Capacity may vary depending on paper weight and thickness, and environmental conditions.
A-4
Specifications
EN
Supported Sizes and Weights of Paper, Optional 500-Sheet Tray
Optional
500-Sheet Tray
Dimensions*
Letter
8.5 by 11 in
(216 by 279 mm)
A4
8.3 by 11.7 in
(210 by 297 mm)
Executive
7.3 by 10.5 in
(191 by 267 mm)
Executive (JIS)
(custom***)
8.5 by 13 in
(216 by 330 mm)
16K (custom***)
7.75 by 10.75 in
(197 by 273 mm)
Legal
8.5 by 14 in
(216 by 356 mm)
B5 (ISO)
(custom***)
6.9 by 9.9 in
(176 by 250 mm)
B5 (JIS)
7.2 by 10 in
(182 by 257 mm)
A5 (custom***)
5.8 by 8.2 in
(148 by 210 mm)
Custom***
5.8 by 8.2 in
to 8.5 by 14 in
(148 by 210 mm
to 216 by 356 mm)
Weight
16 to 28 lb
(60 to 105 g/m2)
Capacity**
500 sheets of 20 lb
(75 g/m2) paper
50-100
transparencies
* The printer supports a wide range of paper sizes. Check the printer software for supported sizes.
** Capacity may vary depending on paper weight and thickness, and environmental conditions.
*** To print custom-size paper, see page 56.
EN
Specifications
A-5
Supported Sizes and Weights of Paper, Optional Envelope Feeder
Optional
Envelope
Feeder
Dimensions*
Minimum Size
3.5 by 6.3 in
(90 by 160 mm)
Maximum Size
7 by 10 in
(178 by 254 mm)
Weight
20 to 28 lb
(75 to 105 g/m2)
Capacity**
75 envelopes
* The printer supports a wide range of paper sizes. Check the printer software for supported sizes.
** Capacity may vary depending on paper weight and thickness, and environmental conditions.
Supported Sizes and Weights of Paper, Optional Duplex Printing Accessory (duplexer)
Optional Duplex
Printing
Accessory
(duplexer)
Dimensions
Letter
8.5 by 11 in
(216 by 279 mm)
A4
8.3 by 11.7 in
(210 by 297 mm)
Executive
7.3 by 10.5 in
(191 by 267 mm)
Legal
8.5 by 14 in
(216 by 356 mm)
B5 (JIS)
7.2 by 10 in
(182 by 257 mm)
A-6
Specifications
Weight
16 to 28 lb
(60 to 105 g/m2)
Capacity
not applicable
EN
Supported Types of Paper
The printer supports the following types of paper:
• plain
• letterhead
• prepunched
• bond
• color
• rough
• preprinted
• transparency
• labels
• recycled
• card stock
• user-defined (5 types)
Guidelines for Using Paper
For best results, use conventional 20 lb (75 g/m2) paper. Make sure
the paper is of good quality, and free of cuts, nicks, tears, spots,
loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure what type of paper you are loading (such as bond
or recycled), check the label on the package of paper.
Some paper causes print quality problems, jamming, or damage to
the printer.
Symptom
Problem with Paper
Solution
Poor print quality or toner
adhesion.
Problems with feeding.
Too moist, too rough, too
smooth, or embossed; faulty
paper lot.
Try another kind of paper,
between 100-250 Sheffield,
4-6% moisture content.
Dropouts, jamming, curl.
Stored improperly.
Store paper flat in its
moisture-proof wrapping.
Increased gray background
shading.
Too heavy.
Use lighter paper.
Open the rear output bin.
Excessive curl.
Problems with feeding.
Too moist, wrong grain
direction or short-grain
construction.
Open the rear output bin.
Use long-grain paper.
Jamming, damage to printer.
Cutouts or perforations.
Do not use paper with cutouts
or perforations.
Problems with feeding.
Ragged edges.
Use good quality paper.
EN
Specifications
A-7
Note
Do not use letterhead paper that is printed with low-temperature
inks, such as those used in some types of thermography.
Do not use raised letterhead.
The printer uses heat and pressure to fuse toner to the paper. Make
sure that any colored paper or preprinted forms use inks that are
compatible with the printer’s temperature (400° F or 205° C for
0.1 second).
Avoid using paper that has already been used in a printer or copier.
(Do not print on both sides of envelopes, transparencies, or labels.)
A-8
Specifications
EN
Paper Weight Equivalence Table
Use this table to determine approximate equivalent points in weight
specifications other than U.S. bond weight. For example, to
determine the equivalent of 20 lb U.S. bond weight paper in U.S.
cover weight, locate the bond weight (in row 3, second column) and
scan across the row to the cover weight (in the fourth column). The
equivalent is 28 lb.
Shaded areas indicate a standard weight for that grade.
U.S.
Post
Card*
thickness
(mm)
U.S.
Bond
Weight
(lb)
U.S.
Text/
Book
Weight
(lb)
U.S.
Cover
Weight
(lb)
U.S.
Bristol
Weight
(lb)
U.S.
Index
Weight
(lb)
U.S.
Tag
Weight
(lb)
Europe
Metric
Weight
(g/m2)
Japan
Metric
Weight
(g/m2)
1
16
41
22
27
33
37
60
60
2
17
43
24
29
35
39
64
64
3
20
50
28
34
42
46
75
75
4
21
54
30
36
44
49
80
80
5
22
56
31
38
46
51
81
81
6
24
60
33
41
50
55
90
90
7
27
68
37
45
55
61
100
100
8
28
70
39
49
58
65
105
105
9
32
80
44
55
67
74
120
120
10
34
86
47
58
71
79
128
128
11
36
90
50
62
75
83
135
135
12
.18
39
100
55
67
82
91
148
148
13
.19
42
107
58
72
87
97
157
157
14
.20
43
110
60
74
90
100
163
163
15
.23
47
119
65
80
97
108
176
176
53
134
74
90
110
122
199
199
16
*
EN
U.S. Post Card measurements are approximate. Use for reference only.
Specifications
A-9
Labels
Caution
To avoid damaging the printer, use only labels recommended for
use in laser printers.
If you have problems printing labels, use Tray 1 and open the rear
output bin.
Never print on the same sheet of labels more than once.
Label Construction
When selecting labels, consider the quality of each component:
•
•
•
•
Adhesives: The adhesive material should be stable at 400° F
(205° C), the printer’s maximum temperature.
Arrangement: Only use labels with no exposed backing
between them. Labels can peel off sheets with spaces between
the labels, causing serious jams.
Curl: Prior to printing, labels must lie flat with no more than
0.5 inch (13 millimeters) of curl in any direction.
Condition: Do not use labels with wrinkles, bubbles, or other
indications of separation.
To print sheets of labels, see page 53.
Transparencies
Transparencies used in the printer must be able to withstand 400° F
(205° C), the printer’s maximum temperature. Close the rear output
bin to print transparencies to the top output bin.
Caution
To avoid damaging the printer, use only transparencies
recommended for use in laser printers.
If you have problems printing transparencies, use Tray 1.
To print transparencies, see page 55.
A-10
Specifications
EN
Envelopes
Envelope Construction
Envelope construction is critical. Envelope fold lines can vary
considerably, not only between manufacturers, but also within a box
from the same manufacturer. Successful printing on envelopes
depends upon the quality of the envelopes. When selecting
envelopes, consider the following components:
•
•
•
•
•
Weight: The weight of the envelope paper should not exceed
28 lb (105 g/m2), or jamming may result.
Construction: Prior to printing, envelopes should lie flat with
less than 0.25 inch (6 mm) curl, and should not contain air.
(Envelopes that trap air may cause problems.)
Condition: Make sure envelopes are not wrinkled, nicked, or
otherwise damaged.
Sizes in Tray 1: From 3 by 5 inches (76 by 127 mm) to 8.5 by
14 inches (216 by 356 mm).
Sizes in the optional envelope feeder: From 3.5 by 6.3 inches
(90 by 160 millimeters) to 7 by 10 inches (178 by 254
millimeters).
If you do not have an optional envelope feeder, always print
envelopes from Tray 1 (page 47). To print envelopes with the
optional envelope feeder, see page 49. If envelopes wrinkle, try
opening the rear output bin.
EN
Specifications
A-11
Envelopes with Double-Side-Seams
Double-side-seam construction has vertical seams at both ends of
the envelope rather than diagonal seams. This style may be more
likely to wrinkle. Be sure the seam extends all the way to the corner
of the envelope as illustrated below.
Acceptable
Unacceptable
Figure A-1
Envelopes with Double-Side-Seams
Envelopes with Adhesive Strips or Flaps
Envelopes with a peel-off adhesive strip or with more than one flap
that folds over to seal must use adhesives compatible with the heat
and pressure in the printer. The extra flaps and strips might cause
wrinkling, creasing, or jams.
A-12
Specifications
EN
Envelope Margins
The following table gives typical address margins for a Commercial
#10 or DL envelope.
Note
Type of Address
Top Margin
Left Margin
Return Address
0.6 in (15 mm)
0.6 in (15 mm)
Delivery Address
2 in (51 mm)
3.5 in (89 mm)
For the best print quality, position margins no closer than 0.6 inch
(15 millimeters) from the edges of the envelope.
Envelope Storage
Proper storage of envelopes helps contribute to good print quality.
Envelopes should be stored flat. If air is trapped in an envelope,
creating an air bubble, then the envelope may wrinkle during
printing.
Card Stock and Heavy Paper
Many types of card stock can be printed from Tray 1, including index
cards and postcards. Some card stock performs better than others
because its construction is better suited for feeding through a laser
printer.
For optimum printer performance, do not use paper heavier than
53 lb (199 g/m2) in Tray 1 or 28 lb (105 g/m2) in other trays. Paper
that is too heavy might cause misfeeds, stacking problems, paper
jams, poor toner fusing, poor print quality, or excessive mechanical
wear.
Note
EN
Printing on heavier paper may be possible if the tray is not filled to
capacity, and paper with a smoothness rating of 100-180 Sheffield
is used.
Specifications
A-13
Card Stock Construction
•
•
•
•
Note
Smoothness: 36-53 lb (135-199 g/m2) card stock should have
a smoothness rating of 100-180 Sheffield. 16-36 lb
(60-135 g/m2) card stock should have a smoothness rating of
100-250 Sheffield.
Construction: Card stock should lie flat with less than 0.2 inch
(5 millimeters) of curl.
Condition: Make sure card stock is not wrinkled, nicked, or
otherwise damaged.
Sizes: Use only card stock within the following size ranges:
• minimum: 3 by 5 inches (76 by 127 mm)
• maximum: 8.5 by 14 inches (216 by 356 millimeters)
Before loading card stock in Tray 1, make sure it is regular in shape
and not damaged. Also, make sure the cards are not stuck together.
Card Stock Guidelines
•
•
A-14
If cards curl or jam, try printing from Tray 1 and opening the rear
output bin.
Set margins at least 0.08 inch (2 mm) away from the edges of
the paper.
Specifications
EN
Printer Specifications
Physical Dimensions
39.67 inches (100.76 cm)
full length, trays and rear output bin open
24.27 inches (61.64 cm)
printer only, rear output bin closed
15.4 inches
(39.0 cm)
HP LaserJet
4050/4050 N
18.5 inches
(46.99 cm)
with cover open
13.3 inches
(34.3 cm)
with cover closed
HP LaserJet
4050 T/4050 TN
20.1 inches
(51.19 cm)
with cover open
15.5 inches
(38.5 cm)
with cover closed
Figure A-2
Printer Dimensions
Printer Weight (without toner cartridge)
•
•
EN
HP LaserJet 4050/4050 N printers: 39.27 lb (17.85 kg)
HP LaserJet 4050 T/4050 TN printers: 45.66 lb (20.71 kg)
Specifications
A-15
Environmental Specifications
Electrical Specifications
Printer State
Power Consumption
(average, in watts)
Printing
330
Standby
22
PowerSave
(default activation time 30 minutes)
20
Off
0
Minimum Recommended Circuit Capacity
100-127 Volt
8 amps
220-240 Volt
4 amps
Power Requirements (Acceptable Line Voltage)
A-16
100-127 Volt
50-60 Hz
220-240 Volt
50-60 Hz
Specifications
EN
Acoustic Emissions (Per ISO 9296)
Printer State
Sound Power*
Printing, 17 pages per minute (ppm)
Lwad= 6.6 bels (A)
Printing, 8 ppm
Lwad= 6.2 bels (A)
PowerSave
Lwad= 0 bels (A)
*
You might want to install printers with sound power Lwad>=6.3 bels (A) or more in a
separate room or cubicle.
General Specifications
Operating temperature
50-91° F (10-32° C)
Relative Humidity
20-80%
Speed, in pages per minute (ppm)
Up to 17 ppm, letter size paper.
Up to 16 ppm, A4 size paper.
Expandable Memory
EN
Up to 200 MB total, combining
standard and accessory memory
DIMMs.
Specifications
A-17
Serial Cable Specifications
Serial communication is simply the transmission of data one bit at
a time. With just one bit to transmit at a time, data can be transferred
with a simple electrical circuit consisting of only two wires. In this
fashion, an eight-bit byte is transmitted one bit at a time and the
individual bits are reassembled into the original byte on the
receiving end. Bit transmission occurs from the least significant bit
to the most significant bit.
Serial Cable Specifications
Specification
Description
Data Terminal
Equipment (DTE)
Transmit on pin 2 and receive on pin 3. A printer is typically a DTE
device.
Data
Communications
Equipment (DCE)
Transmit on pin 3 and receive on pin 2. A modem is typically a DCE
device.
Asynchronous
Communication
Asynchronous communication or start/stop transmission is the concept
of enclosing a character with a start and stop bit. The RS-232
specification defines the standards for asynchronous serial
communication.
Parity
Parity is a method of error checking at the bit level.
HP LaserJet Serial
Data Format
Transmission is asynchronous, with one start bit, eight data bits and
one stop bit. Parity is not used. HP LaserJet printers are DTE devices.
Serial Interface
Protocol
(handshaking)
Handshaking is the method by which the flow of data between two
devices is controlled. The two methods of flow control that are used by
HP LaserJet printers are software flow control, in which one device
controls another by the content of the data, and hardware flow control,
in which one device can control another by changing the voltage on a
wire.
Software Flow
Control (software
handshaking)
Xon/Xoff is a data stream handshake protocol that sends Xon (DC1;
11 Hex) to the computer from the printer’s transmit data pin when the
printer is able to accept data and sends Xoff (DC3; 13 Hex) when the
printer is not ready for data.
A-18
Specifications
EN
Serial Cable Specifications (Continued)
Specification
Description
Hardware Flow
Control (hardware
handshaking)
By definition, hardware handshaking is performed when two programs
manipulate RS-232 control pins-DTR, DSR, RTS, and CTS to achieve
a hardware-based form of flow control. In DTR/DSR handshaking, the
sender asserts DTR (Data Terminal Ready) before sending the first
character in a stream of data and waits for DSR (Data Set Ready) to
be asserted in return. RTS/CTS handshaking is similar, but uses the
Request To Send and Clear To Send pins rather than Data Terminal
Ready. In either case, the sender delays transmitting data until the
receiver is ready.
Hewlett-Packard offers the following serial cables and adapter for
use with the printer:
HP Part Number
Description
C2932A
9 to 9-pin M/F RS-232 Serial Cable, 3m
C2933A
9 to 25-pin M/F RS-232 Serial Cable, 3m
C2809A
9 to 25-pin M/F Serial Cable Adapter
With the C2809A serial cable adapter installed on the printer, you
can connect a 25-pin cable connector to the printer. The adapter
pin connections are shown below.
25 to 9 Pin Adapter (C2809A)
EN
Standard DB-25
(female adapter end)
Printer DB-9
(male adapter end)
2- Transmit Data
2- Transmit Data
3- Receive Data
3- Receive Data
6- Data Set Ready
4- Data Set Ready
7- Signal Ground
5- Signal Ground
20- Data Terminal Ready
6- Data Terminal Ready
Specifications
A-19
DB-9 Serial Cable Pin Outs (C2932A)
Computer DB-9
Printer DB-9 (male cable end)
2- Receive Data
2- Transmit Data
3- Transmit Data
3- Receive Data
4- Data Terminal Ready
4- Data Set Ready
5- Ground
5- Ground
6- Data Set Ready
6- Data Terminal Ready
8- Clear to Send
8- Data Terminal Ready
DB-25 Serial Cable Pin Outs (C2933A)
Note
Computer DB-25
Printer DB-9 (male cable end)
3- Receive Data
2- Transmit Data
2- Transmit Data
3- Receive Data
20- Data Terminal Ready
4- Data Set Ready
7- Ground
5- Ground
6- Data Set Ready
6- Data Terminal Ready
5- Clear to Send
8- Data Terminal Ready
The pin outs for the computer end are typical pin numbers. The
actual pin numbers for your computer may be different. Check the
documentation for your computer to verify the proper pin outs.
Pins not shown are not used by the printer.
A-20
Specifications
EN
B
Control Panel Menus
Overview
You can perform most routine printing tasks from the computer
through the printer driver or software application. This is the most
convenient way to control the printer, and will override the printer’s
control panel settings. See the help files associated with the
software, or for more information on accessing the printer driver,
see page 23.
You can also control the printer by changing settings in the printer’s
control panel. Use the control panel to access printer features not
supported by the printer driver or software application.
Note
Printer driver and software commands override the printer’s control
panel settings.
You can print a menu map from the control panel that shows the
current printer configuration (page 16). This appendix lists all the
items and possible values for the printer. (Default values are listed
in the “Item” column.)
Additional menu items can appear in the control panel, depending
on the options currently installed in the printer.
EN
Control Panel Menus
B-1
Quick Copy Jobs Menu
This menu provides a list of the quick copy jobs stored on the
printer’s hard disk. The user can print or delete these jobs from the
control panel. See “Job Retention Features” on page 67 and
“Proofing and Holding a Job” on page 69 for more information about
using this menu.
Note
If there are no quick copy jobs stored on the printer’s hard disk, this
menu is not displayed on the control panel.
Quick Copy Jobs Menu
Item
Value
[JOBNAME]
COPIES=1
B-2
Explanation
The name of the person who owns the quick
copy job.
1 to 999
DELETE
Control Panel Menus
The number of additional copies the user wants
to print.
1-999: Prints the requested number of copies
of the job.
DELETE: Deletes the job from the printer’s hard
disk.
EN
Private/Stored Jobs Menu
This menu provides a list of the private and stored jobs on the
printer’s hard disk. The user can print or delete these jobs from the
control panel. See “Printing a Private Job” on page 71 and “Storing
a Print Job” on page 73 for more information about using this menu.
Note
If there are no private or stored jobs on the printer’s hard disk, this
menu is not displayed on the control panel.
Private/Stored Jobs Menu
Item
Value
Explanation
[JOBNAME]
The name of the job stored on the printer’s hard
disk.
PIN:0000
To print the job, the user must enter the
Personal Identification Number (PIN) assigned
to the job in the driver.
COPIES=1
EN
1 to 999
DELETE
The number of copies the user wants to print.
1-999: Prints the requested number of copies
of the job.
DELETE: Deletes the job from the printer’s hard
disk.
Control Panel Menus
B-3
Information Menu
This menu contains printer information pages that give details about
the printer and its configuration. To print an information page, scroll
to the desired page and press [Select].
Information Menu
Item
Explanation
PRINT
MENU MAP
The menu map shows the layout and current settings of the control
panel menu items. For more information, see page 133.
PRINT
CONFIGURATION
The configuration page shows the printer’s current configuration. If
an HP JetDirect print server card is installed (HP LaserJet
4050 N/4050 TN printers), a JetDirect configuration page will print
out as well. For more information, see page 134.
PRINT
PCL FONT LIST
The PCL font list shows all the PCL fonts currently available to the
printer. For more information, see page 136.
PRINT
PS FONT LIST
The PS font list shows all the PS fonts currently available to the
printer. For more information, see page 136.
PRINT
FILE DIRECTORY
This item appears only when a mass storage device (such as an
optional flash DIMM or hard disk) containing a recognized file
system is installed in the printer. The file directory shows information
for all installed mass storage devices. For more information, see
page C-1.
PRINT
EVENT LOG
The event log lists printer events or errors.
SHOW
EVENT LOG
This item allows you to view the most recent printer events on the
control panel display. Press [-Value+] to scroll through the event log
entries.
PRINT
PAPER PATH TEST
The paper path test can be used to verify that the paper path is
working properly, or to troubleshoot problems with a type of paper.
Choose the input tray, output bin, duplexer (if available), and number
of copies.
PRINT
USAGE PAGE
The usage page shows the quantity of pages printed, as well as the
paper source used. It also reflects the number of one-sided versus
two-sided pages.
Note
This item will only show in the information menu if the hard disk is
installed in the printer. This item will generate a page containing
information that can be used for accounting purposes.
B-4
Control Panel Menus
EN
Paper Handling Menu
When paper handling settings are correctly configured through the
control panel, you can print by choosing the type and size of paper
from the printer driver or software application. For more information,
see page 65.
Some items in this menu (such as duplex and manual feed) can be
accessed from a software application, or from the printer driver (if
the appropriate driver is installed). Printer driver and software
application settings override control panel settings. For more
information, see page 59.
Paper Handling Menu
Item
Values
Explanation
ENVELOPE FEEDER
SIZE=COM10
For supported
paper sizes, see
page A-3.
This item appears only when the optional
envelope feeder is installed. Set the value to
correspond with the envelope size currently
loaded in the envelope feeder.
ENVELOPE FEEDER
TYPE=PLAIN
For supported
paper types, see
page 66.
This item appears only when the optional
envelope feeder is installed. Set the value to
correspond with the envelope type currently
loaded in the envelope feeder.
TRAY 1 MODE=
FIRST
FIRST
CASSETTE
Determine how the printer will use Tray 1.
FIRST: If paper is loaded in Tray 1, the printer
will pull paper from that tray first.
CASSETTE: A paper size must be assigned to
Tray 1 using the TRAY 1 SIZE option (the next
item in this menu when TRAY 1 MODE=
CASSETTE). This allows Tray 1 to be used as a
reserved tray.
For more information, see page 63.
TRAY 1 SIZE=
LETTER
For supported
paper sizes, see
page A-3.
This item appears only when TRAY 1 MODE=
CASSETTE. Set the value to correspond with
the paper size currently loaded in Tray 1.
TRAY 1 TYPE=
PLAIN
For supported
paper types, see
page 66.
This item appears only when TRAY 1 MODE=
CASSETTE. Set the value to correspond with
the paper type currently loaded in Tray 1.
TRAY 2 TYPE=
PLAIN
For supported
paper types, see
page 66.
Set the value to correspond with the paper type
currently loaded in Tray 2.
EN
Control Panel Menus
B-5
Paper Handling Menu (Continued)
Item
Values
Explanation
TRAY 3 TYPE=
PLAIN
For supported
paper types, see
page 66.
Set the value to correspond with the paper type
currently loaded in Tray 3.
.
TRAY 4 TYPE=
PLAIN
For supported
paper types, see
page 66.
This item appears only when a fourth paper tray
is installed (available only on the HP LaserJet
4050 T/4050 TN printers). Set the value to
correspond with the paper type currently
loaded in Tray 4.
MANUAL FEED=OFF
OFF
ON
Feed the paper manually from Tray 1, rather
than automatically from a tray. When
MANUAL FEED=ON and Tray 1 is empty, the
printer goes offline when it receives a print job
and displays MANUALLY FEED [PAPER SIZE].
For more information, see page 64.
DUPLEX=OFF
OFF
ON
This item appears only when an optional
duplexer is installed. Set the value to ON to print
on both sides (duplex) or OFF to print on one
side (simplex) of a sheet of paper.
For more information, see page 41.
BINDING=
LONG EDGE
LONG EDGE
SHORT EDGE
This item appears only when an optional
duplexer is installed and the duplex option is
on. Choose the binding edge when duplexing
(printing on both sides of paper).
For more information, see page 41.
OVERRIDE
A4/LETTER=NO
NO
YES
Choose YES to print on letter size paper when
an A4 job is sent, but no A4 size paper is loaded
in the printer (or to print on A4 size paper when
a letter job is sent, but no letter paper is loaded
in the printer).
CONFIGURE FUSER
MODE MENU=NO
NO
YES
Configure the fuser mode associated with each
paper type. (This is only necessary if you are
experiencing problems printing on certain
paper types.)
NO: The fuser mode menu items are not
accessible.
YES: Additional items appear (see below).
Note
To see the default fuser mode for each paper
type, select YES, scroll back to the Information
Menu, and print a menu map (page B-4).
B-6
Control Panel Menus
EN
Paper Handling Menu (Continued)
Item
Values
Explanation
[TYPE]=
NORMAL
NORMAL
LOW
HIGH
This item appears only when CONFIGURE
FUSER MODE MENU=YES. Most paper types are
set to NORMAL by default.
The exception is as follows:
ROUGH=HIGH
TRANSPARENCY=LOW
(HIGH and LOW settings are only available with
A4, letter, and legal sizes.)
For a complete list of supported paper types,
see page 66.
EN
Control Panel Menus
B-7
Print Quality Menu
Some items in this menu can be accessed from a software
application, or from the printer driver (if the appropriate driver is
installed). Printer driver and software application settings override
control panel settings. For more information, see page 59.
Print Quality Menu
Item
Values
Explanation
RESOLUTION=
FASTRES 1200
300
600
FASTRES 1200
PRORES 1200
Select the resolution from the following values:
300: Produces draft print quality at the printer’s
full speed (17 ppm). 300 dpi (dots per inch) is
recommended for some bitmapped fonts and
graphics, and for compatibility with the
HP LaserJet III family of printers.
600: Produces high print quality at the printer’s
full speed (17 ppm).
FASTRES 1200: Produces optimum print
quality (comparable to 1200 dpi) at the printer’s
maximum speed (17 ppm, letter/16 ppm, A4).
PRORES 1200: Produces optimum print quality
(true 1200 dpi) at half the printer’s maximum
speed.
Note
It is best to change the resolution from the
printer driver or software application. (Driver
and software settings override control panel
settings.)
RET=MEDIUM
OFF
LIGHT
MEDIUM
DARK
Use the printer’s Resolution Enhancement
technology (REt) setting to produce print with
smooth angles, curves, and edges.
REt does not affect print quality when the print
resolution is set to ProRes 1200. All other print
resolutions, including FastRes 1200, benefit
from REt.
Note
It is best to change the REt setting from the
printer driver or software application. (Driver
and software settings override control panel
settings.)
B-8
Control Panel Menus
EN
Print Quality Menu (Continued)
Item
Values
Explanation
ECONOMODE=OFF
OFF
ON
Turn EconoMode on (to save toner) or off (for
high quality).
EconoMode creates draft-quality printing by
reducing the amount of toner on the printed
page by up to 50%.
Caution
HP does not recommend full-time use of
EconoMode. (If EconoMode is used full-time, it
is possible that the toner supply will outlast the
mechanical parts in the toner cartridge.)
Note
It is best to turn EconoMode on or off from the
printer driver or software application. (Driver
and software settings override control panel
settings.)
TONER DENSITY=3
1
2
3
4
5
Lighten or darken the print on the page by
changing the toner density setting. The settings
range from 1 (light) to 5 (dark), but the default
setting of 3 usually produces the best results.
Use a lower toner density setting to save toner.
Note
It is best to change the toner density from the
printer driver or software application. (Driver
and software settings override control panel
settings.)
CREATE CLEANING
PAGE
No value to
select.
Press [Select] to print a cleaning page (for
cleaning excess toner from the fuser
assembly).
In order for the cleaning page to work properly,
print the page on copier grade paper (not bond
or rough paper). Follow the instructions on the
cleaning page.
For more information, see page 86.
PROCESS CLEANING
PAGE
No value to
select.
This item appears only after a cleaning page
has been generated (as described above).
Press [Select] to process the cleaning page.
EN
Control Panel Menus
B-9
Printing Menu
Some items in this menu can be accessed from a software
application, or from the printer driver (if the appropriate driver is
installed). Printer driver and software application settings override
control panel settings. For more information, see page 59.
Printing Menu
Item
Values
Explanation
COPIES=1
1 to 999
Set the default number of copies by
selecting any number from 1 to 999. Press
[-Value+] once to change the setting by
increments of 1, or hold down [-Value+] to
scroll by increments of 10.
Note
It is best to set the number of copies from
the printer driver or software application.
(Driver and software settings override
control panel settings.)
PAPER=
LETTER
For supported paper
sizes, see page A-3.
Set the default image size for paper and
envelopes. (The item name will change
from paper to envelope as you scroll
through the available sizes.)
NO
YES
NO: The custom paper menu items are not
accessible.
YES : The custom paper menu items appear
(see below).
(110V printers)
or
PAPER=
A4
(220V printers)
and
ENVELOPE=
COM10
(110V printers)
or
ENVELOPE=
DL
(220V printers)
CONFIGURE CUSTOM
PAPER=NO
B-10
Control Panel Menus
EN
Printing Menu (Continued)
Item
Values
Explanation
UNIT OF MEASURE=
INCHES
INCHES
MILLIMETERS
This item appears only when CONFIGURE
CUSTOM PAPER=YES . Select the unit of
For supported paper
sizes, see page A-3
This item appears only when CONFIGURE
CUSTOM PAPER=YES . Select the dimension
(110V printers)
measurement for the custom paper size.
or
MILLIMETERS
(220V printers)
X DIMENSION=
8.50INCHES
to be fed into the printer (short edge).
(110V printers)
or
216 MILLIMETERS
(220V printers)
Y DIMENSION=
14.00 INCHES
For supported paper
sizes, see page A-3
This item appears only when CONFIGURE
CUSTOM PAPER=YES . Select the other
dimension (long edge).
(110V printers)
or
356 MILLIMETERS
(220V printers)
FORM=60 LINES
5 to 128
Sets vertical spacing from 5 to 128 lines for
default paper size. Press [- Value +] once
to change the setting by increments of 1, or
hold down [- Value +] to scroll by
increments of 10.
PORTRAIT
LANDSCAPE
Determine the default orientation of print on
the page.
(110V printers)
or
64 LINES
(220V printers)
ORIENTATION=
PORTRAIT
Note
It is best to set the page orientation from the
printer driver or software application.
(Driver and software settings override
control panel settings.)
PCL FONT SOURCE=
INTERNAL
INTERNAL
SOFT
SLOT 1, 2, or 3
INTERNAL : Internal fonts.
SOFT : Permanent soft fonts.
SLOT 1, 2, or 3: Fonts stored in one of
the three DIMM slots.
Note
It is best to set the font source from the
printer driver or software application.
(Driver and software settings override
control panel settings.)
EN
Control Panel Menus
B-11
Printing Menu (Continued)
Item
Values
Explanation
PCL FONT NUMBER=
0
0 to 999
The printer assigns a number to each font
and lists them on the PCL Font List
(page 136). The font number appears in the
Font # column of the printout.
Note
It is best to set the font nnumber from the
printer driver or software application.
(Driver and software settings override
control panel settings.)
PCL FONT PITCH=
10.00
0.44 to 99.99
This item might not appear, depending on
the font selected. Press [-Value+] once to
change setting by increments of .01 for
pitch, or hold down [-Value+] to scroll by
increments of 1.
Note
It is best to set the font pitch from the printer
driver or software application. (Driver and
software settings override control panel
settings.)
PCL FONT POINT
SIZE=12.00
4.00 to 999.75
This item might not appear, depending on
the font selected. Press [-Value+] once to
change setting by increments of .25 for
point size, or hold down [-Value+] to scroll
by increments of 1.
Note
It is best to set the font point from the printer
driver or software application. (Driver and
software settings override control panel
settings.)
PCL SYMBOL SET=
PC-8
PC-8
many others
Select any one of several available symbol
sets from the printer’s control panel. A
symbol set is a unique grouping of all the
characters in a font. PC-8 or PC-850 is
recommended for line draw characters.
Note
It is best to set the symbol set from the
printer driver or software application.
(Driver and software settings override
control panel settings.)
B-12
Control Panel Menus
EN
Printing Menu (Continued)
Item
Values
Explanation
COURIER=REGULAR
REGULAR
DARK
Select the version of Courier font to use:
REGULAR: The internal Courier font
available on the HP LaserJet 4 series
printers.
DARK: The internal Courier font available on
the HP LaserJet III series printers.
Both fonts are not available at the same
time.
WIDE A4=NO
NO
YES
The Wide A4 setting changes the number
of characters that can be printed on a single
line of A4 paper.
NO: Up to 78 10-pitch characters can be
printed on one line.
YES: Up to 80 10-pitch characters can be
printed on one line.
APPEND CR TO LF=
NO
NO
YES
Select YES to append a carriage return to
each line feed encountered in
backward-compatible PCL jobs (pure text,
no job control). Some environments, such
as UNIX, indicate a new line using only the
line feed control code. This option allows
the user to append the required carriage
return to each line feed.
PRINT PS ERRORS=
OFF
OFF
ON
Select ON to print the PS error page when
PS errors occur.
EN
Control Panel Menus
B-13
Configuration Menu
Items in this menu affect the printer’s behavior. Configure the printer
according to your printing needs.
Configuration Menu
Item
Values
Explanation
POWERSAVE=
30 MINUTES
OFF
15 MINUTES
30 MINUTES
1 HOUR
2 HOURS
3 HOURS
Set the printer to enter PowerSave after it has
been idle for a specified amount of time.
Turning PowerSave off is not recommended.
The PowerSave feature does the following:
• Minimizes the amount of power consumed
by the printer when it is idle.
• Reduces wear on the printer’s electronic
components. (Turns off the display’s
backlight.)
When you send a print job, press a control
panel key, open a paper tray, or open the top
cover, the printer automatically comes out of
PowerSave mode.
Note
PowerSave turns off the backlight on the
display, but the display is still readable.
PERSONALITY=
AUTO
B-14
AUTO
PCL
PS
Control Panel Menus
Select the default printer language
(personality). Possible values are determined
by which valid languages are installed in the
printer.
Normally you should not change the printer
language (the default is AUTO). If you change it
to a specific printer language, the printer will
not automatically switch from one language to
another unless specific software commands
are sent to the printer.
EN
Configuration Menu (Continued)
Item
Values
Explanation
RESOURCE SAVE=
OFF
OFF
ON
AUTO
Dedicate printer memory to save each
language’s permanent resources. (You might
need to add memory to the printer in order for
this item to appear.) The amount of memory set
aside can be different for each installed
language. Some languages might have
memory set aside for resource saving without
requiring all languages to do so. Any time the
amount of memory dedicated to a specific
language is changed, all languages will lose all
saved resources, including any unprocessed
print jobs.
OFF: No language resource saving is
performed, and language-dependent
resources, such as fonts and macros, are lost
when language or resolution changes.
ON: An item will appear for each installed
language that allows the user to allocate a
particular amount of memory to that language’s
resource saving area. (See the items below.)
AUTO: The printer automatically determines the
amount of memory to use for each installed
language’s resource saving area.
For more information, see page C-6.
PCL MEMORY=
400K
0K and up
(This value
depends on the
amount of
installed
memory.)
This item appears only when RESOURCE SAVE=
ON. Select the amount of memory used for
saving PCL resources. Printer default is the
minimum amount of memory needed to
perform resource saving for PCL. Press
[-Value+] to change settings by increments of
10 (up to 100 KB) or by increments of 100
(above 100 KB).
For more information, see page C-6.
PS MEMORY=
400K
0K and up
(This value
depends on the
amount of
installed
memory.)
This item appears only when RESOURCE SAVE=
ON. Select the amount of memory used for
saving PS resources. Printer default is the
minimum amount of memory needed to
perform resource saving for PS. Press
[-Value+] to change settings by increments of
10 (up to 100 KB) or by increments of 100
(above 100 KB).
For more information, see page C-6.
EN
Control Panel Menus
B-15
Configuration Menu (Continued)
Item
Values
Explanation
PAGE PROTECT=
AUTO
AUTO
ON
This item appears only after a 21 PAGE TOO
COMPLEX, PRESS GO TO CONTINUE message
displays (page 108).
Memory Enhancement technology (MEt)
attempts to guarantee that all pages will print.
If the page does not print, turn PAGE PROTECT
to ON. This might increase chances of a 20
INSUFFICIENT MEMORY, PRESS GO TO
CONTINUE message. If this occurs, simplify the
print job or install additional memory
(page C-1).
CLEARABLE
WARNINGS=JOB
JOB
ON
Set the amount of time that a clearable warning
is displayed on the printer’s control panel.
JOB: Warning messages display on the control
panel until the end of the job from which they
were generated.
ON: Warning messages display on the control
panel until [Go] is pressed.
AUTO CONTINUE=
ON
ON
OFF
Determine how the printer reacts to errors.
ON: If an error occurs that prevents printing, the
message will display, and the printer will go
offline for 10 seconds before returning online.
OFF: If an error occurs that prevents printing,
the message will remain on the display and the
printer will remain offline until [Go] is pressed.
If the printer is on a network, you will probably
want to turn AUTO CONTINUE to ON.
TONER LOW=CONTINUE
CONTINUE
STOP
Determine how the printer behaves when toner
is low. The TONER LOW message will first
appear when the toner cartridge is almost out
of toner. (About 100 to 300 sheets can still be
printed.)
CONTINUE: The printer will continue to print
while the TONER LOW message is displayed.
STOP: The printer will go offline and wait for
further action.
For more information, see page 78.
B-16
Control Panel Menus
EN
Configuration Menu (Continued)
Item
Values
Explanation
RAM DISK=OFF
OFF
ON
AUTO
Determine how the RAM disk is configured.
This item appears only if there is no optional
hard disk installed and the printer has at least
16MB of memory.
OFF: The RAM disk is disabled.
ON: The RAM disk is enabled. Configure the
amount of memory to be used through the
following item: RAM DISK SIZE.
Note
If the setting is changed from OFF to ON or from
OFF to AUTO, the printer will automatically
reinitialize when it becomes idle.
RAM DISK SIZE=xxxK
0K and up
(This value
depends on the
amount of
installed
memory.)
Determine the size of the RAM disk. This item
appears if RAM DISK=ON or AUTO.
Press [-Value+] to change settings by
increments of 100.
Note
This setting cannot be changed if RAM DISK=
AUTO. Changing this value will cause the printer
to reinitialize when it becomes idle.
JAM RECOVERY=
AUTO
AUTO
ON
OFF
Determine how the printer behaves when a
paper jam occurs.
AUTO: The printer automatically selects the
best mode for printer jam recovery (usually ON).
This is the default setting.
ON: The printer automatically reprints pages
after a paper jam is cleared.
OFF: The printer does not reprint pages
following a paper jam. Printing performance
might be increased with this setting.
MAINTENANCE
MESSAGE=OFF
OFF
This item appears only after the PERFORM
PRINTER MAINTENANCE message displays.
OFF: The PERFORM PRINTER MAINTENANCE
message will be cleared and will not be
displayed again until the next maintenance is
due.
The message should not be turned off unless
the printer maintenance has been performed.
If the required maintenance is not performed,
the printer’s performance will degrade.
For more information, see page 87. To order
the Printer Maintenance Kit, see page 11.
EN
Control Panel Menus
B-17
Configuration Menu (Continued)
Item
Values
Explanation
SMALL PAPER
SPEED=NORMAL
NORMAL
SLOW
Select SLOW when alternately printing
envelopes or small paper and standard paper
sizes.
Be sure to return the speed to NORMAL when
finished.
NEW TONER
CARTRIDGE=NO
YES
NO
This item allows the user to tell the printer that
a new toner cartridge has been installed.
Setting this item to YES will reset the HP
TonerGauge to full.
QUICK COPY
JOBS=32
1 to 50
Specifies the number of quick copy jobs that
can be stored on the printer’s hard disk.
JOB HELD
TIMEOUT=OFF
OFF
1 HOUR
4 HOURS
1 DAY
1 WEEK
Sets the amount of time that held jobs are kept
before being automatically deleted from the
queue.
CONFIGURE
PRORES 1200=NO*
YES
NO
This item allows the user to tell the printer
whether or not to use Pro Res, which provides
1200 dpi. If YES is selected, another menu
entry appears giving the user the option of
NORMAL or HALF speed.
B-18
Control Panel Menus
EN
I/O Menu
Items in the I/O (input/output) Menu affect the communication
between the printer and the computer.
I/O Menu
Item
Values
Explanation
I/O TIMEOUT=15
5 to 300
Select the I/O timeout period in seconds. (I/O
timeout refers to the time, measured in
seconds, that the printer waits before ending a
print job.)
This setting allows you to adjust timeout for
best performance. If data from other ports
appear in the middle of your print job, increase
the timeout value.
Press [- Value +] once to change settings by
increments of 1, or hold down [- Value +] to
scroll by increments of 10.
I/O BUFFER=AUTO
AUTO
ON
OFF
Allocate memory for I/O buffering.
AUTO: The printer automatically reserves
memory for I/O buffering. Additional
configurations are not required and the
I/O BUFFER SIZE menu item does not
appear.
ON: The I/O BUFFER SIZE item appears (see
below). Specify the amount of memory to be
used for I/O buffering.
OFF: I/O buffering is not performed and the
I/O BUFFER SIZE item does not appear.
When the I/O buffer setting is changed, any
downloaded resources (such as fonts or
macros) will need to be downloaded again,
unless they are stored on an optional hard disk
or flash DIMM.
For more information, see page C-7.
I/O BUFFER SIZE=
100K
10K and up
This item appears only when I/O BUFFER=ON.
Specify the amount of memory for I/O buffering.
The maximum amount of memory available for
I/O buffering is determined by the amount of
memory installed in the printer, the languages
installed in the printer, and by other memory
allocations that must be made.
Press [-Value +] to change settings by
increments of 10 (up to 100 KB) or by
increments of 100 (above 100 KB).
EN
Control Panel Menus
B-19
I/O Menu (Continued)
Item
Values
Explanation
PARALLEL HIGH
SPEED=YES
YES
NO
Select the speed at which data is transmitted
to the printer.
YES: The printer accepts faster parallel
communications used for connections with
newer computers.
NO: The printer accepts slower parallel
communications used for connections with
older computers.
PARALLEL ADV
FUNCTIONS=ON
ON
OFF
Turn the bidirectional parallel communication
on or off. The default is set for a bidirectional
parallel port (IEEE-1284).
This setting allows the printer to send status
readback messages to the computer. (Turning
the parallel advanced functions on might slow
language switching.)
B-20
Control Panel Menus
EN
EIO Menu (4050 N/4050 TN)
EIO (enhanced input/output) Menus depend on the particular
accessory product installed in an EIO slot of the printer. If the printer
contains an HP JetDirect print server EIO card, you can configure
basic networking parameters using the EIO Menu. These and other
parameters can also be configured through HP JetAdmin and HP
Web JetAdmin.
EIO Menu
Item
Values
Explanation
CFG NETWORK=NO
NO
NO: The JetDirect Menu is not accessible.
YES : The JetDirect Menu appears.
IPX/SPX=ON
ON
OFF
Select whether the IPX/SPX protocol stack (in
Novell NetWare networks, for example) is
enabled (on) or disabled (off).
DLC/LLC=ON
ON
OFF
Select whether the DLC/LLC protocol stack is
enabled (on) or disabled (off).
TCP/IP=ON
ON
OFF
Select whether the TCP/IP protocol stack is
enabled (on) or disabled (off).
ETALK=ON
ON
OFF
Select whether the Apple EtherTalk protocol
stack is enabled (on) or disabled (off).
CFG IPX/SPX=NO
NO
YES
NO: The IPX/SPX Menu is not accessible.
YES : The IPX/SPX Menu appears. In the
YES
IPX/SPX Menu, you can specify the frame type
parameter used on your network. The default
is AUTO, to automatically set and limit the frame
type to the one detected.
For Ethernet cards, frame type selections
include EN_8023, EN_II, EN_8022, EN_SNAP.
For Token Ring cards, frame type selections
include TR_8022, TR_SNAP.
In the IPX/SPX Menu for Token Ring cards, you
can also specify NetWare Source Routing
parameters, which include SRC RT=AUTO
(default), OFF, SINGLE R, or ALL RT.
EN
Control Panel Menus
B-21
EIO Menu (Continued)
Item
Values
Explanation
CFG TCP/IP=NO
NO
YES
NO: The TCP/IP Menu is not accessible.
YES: The TCP/IP Menu appears. In the TCP/IP
Menu, you can specify BOOTP=YES for TCP/IP
parameters to be automatically loaded from a
bootp or DHCP server when the printer is
turned on. If you specify BOOTP=NO, you can
manually set selected TCP/IP parameters from
the control panel. You can manually set each
byte of the IP address (IP), Subnet Mask (SM),
Syslog Server (LG), and Default Gateway
(GW).
If the Syslog Server IP address is left blank, the
printer will still work. Also, you can manually set
the Timeout time period.
CFG ETALK=NO
NO
YES
NO: The EtherTalk Menu is not accessible.
YES: The EtherTalk Menu appears. In the
EtherTalk Menu you can set the AppleTalk
phase parameter (ETALK PHASE=1 or 2) for
your network.
B-22
Control Panel Menus
EN
Resets Menu
Use this menu with caution. You can lose buffered page data or
printer configuration settings when you select these items. Only
reset the printer under the following circumstances:
• You want to restore the printer’s default settings.
• Communication between the printer and computer has been
interrupted.
• You are using both the serial and parallel I/O ports, and one of
the ports is having problems.
The items in the Resets Menu will clear all memory in the printer,
while [Cancel Job] clears only the current job.
Note
EN
Job Retention features will be deleted if you do not have the hard
disk accessory.
Control Panel Menus
B-23
Resets Menu
Item
Explanation
RESET MEMORY
This item clears the printer buffer and the active I/O input buffer, and
makes the control panel defaults current.
Resetting memory during a print job can result in data loss.
RESTORE FACTORY
SETTINGS
This item performs a simple reset and restores most of the factory
(default) settings. This item also clears the input buffer for the active
I/O.
Resetting memory during a print job can result in data loss.
RESET ACTIVE I/O
CHANNEL
This item performs a simple reset and clears the input and output
buffers (for the active I/Os only).
Resetting memory during a print job can result in data loss.
.
RESET ALL I/O
CHANNELS
This item performs a simple reset and clears the input and output
buffers for all I/Os.
B-24
Control Panel Menus
EN
C
Printer Memory and Expansion
Overview
The printer has three dual in-line memory module (DIMM) slots
for upgrading with:
• More printer memory. DIMMs are available in 4, 8, 16, 32, and 64
•
•
•
Note
MB, for a maximum of 200 MB.
Flash memory DIMMs, available in 2 and 4 MB. Unlike standard
printer memory, flash DIMMs can be used to permanently store
downloaded items in the printer, even when the printer is off.
DIMM-based accessory fonts, macros, and patterns.
Other DIMM-based printer languages and printer options.
Single in-line memory modules (SIMMs) used on previous
HP LaserJet printers are not compatible with the printer.
You might want to add more memory to the printer if you often print
complex graphics or PS documents, print with the optional duplexer,
use many downloaded fonts, or print at ProRes 1200.
EN
Printer Memory and Expansion
C-1
The printer has two enhanced input/output (EIO) slots for
expanding the printer’s capabilities with:
• A network card.
• A mass storage device, such as a hard disk.
For ordering information, see page 9.
To find out how much memory is installed in the printer, or to find
out what is installed in the EIO slots, print a configuration page
(page 134).
C-2
Printer Memory and Expansion
EN
Installing Memory
Caution
Static electricity can damage dual
in-line memory modules (DIMMs).
When handling DIMMs, either wear an
antistatic wrist strap or frequently touch
the surface of the DIMM’s antistatic
package, then touch bare metal on the
printer.
If you have not already done so, print a
configuration page to find out how
much memory is installed in the printer
before adding more memory
(page 134).
1 Turn the printer off. Rotate the printer
for access to its right side. Unplug the
power cord and disconnect any
cables.
2 Grasp the cover (as illustrated) and
pull it firmly toward the rear of the
printer until it stops.
3 Remove the cover from the printer.
4 Loosen the captive screw holding the
DIMM access door with a Phillips #2
screwdriver. Open the door.
EN
Printer Memory and Expansion
C-3
5 Remove the DIMM from the antistatic
package. Hold the DIMM with fingers
against the side edges and thumbs
against the back edge. Align the
notches on the DIMM with the DIMM
slot. (Check that the locks on each
side of the DIMM slot are open, or
outward.)
6 Press the DIMM straight into the slot
(press firmly). Make sure the locks on
each side of the DIMM snap inward
into place. (To remove a DIMM, the
locks must be released.)
7 Close the DIMM access door and
tighten the screw.
8 Set the bottom of the cover onto the
printer. Make sure the bottom tabs on
the cover fit into the corresponding
slots in the printer. Rotate the cover
up towards the printer.
9 Slide the cover toward the front of the
printer until it clicks into place.
Reattach any interface cables and
the power cord, then turn the printer
on and test the DIMM. (Go to
page C-5.)
C-4
Printer Memory and Expansion
EN
Checking Memory Installation
Follow this procedure to verify that DIMMs are installed correctly:
1 Check that the printer’s control panel displays READY when the
printer is turned on. If an error message appears, a DIMM might
have been incorrectly installed. Check the printer messages
(page 103).
2 Print a new configuration page (page 134).
3 Check the memory section on the configuration page and
compare it to the configuration page printed before the DIMM
installation. If the amount of memory has not increased, the DIMM
might not be installed correctly (repeat the installation procedure)
or the DIMM might be defective (try a new DIMM).
Note
EN
If you installed a printer language (personality), check the Installed
Personalities and Options section on the configuration page. This
area should list the new printer language.
Printer Memory and Expansion
C-5
Adjusting Memory Settings
Resource Saving
Resource Saving allows the printer to keep downloaded resources
(permanent downloaded fonts, macros, or patterns) in memory
when the printer language or resolution is changed.
If you do not have an optional hard disk or flash DIMM for storing
downloaded resources, you might want to change the amount of
memory allocated to each language when downloading an
unusually large number of fonts, or if the printer is in a shared
environment.
The minimum amount of memory that can be allocated to Resource
Saving is 400 KB each for PCL and PS.
To determine how much memory to allocate to a language:
1 From the Configuration Menu, set RESOURCE SAVE=ON
(page B-15). You might need to add memory to the printer in order
for this option to appear in the printer’s control panel.
2 Also from the Configuration Menu, choose either PCL MEMORY or
PS MEMORY and change the setting to the highest value displayed.
This amount will vary depending upon how much memory is
installed in the printer.
3 Using a software application, download all the fonts you want to
use in the selected language.
4 Print a configuration page (page 134). The amount of memory
used by the fonts is listed next to the language. Round this figure
up to the nearest 100 KB. (For example, if 475 KB are shown,
500 KB should be reserved.)
5 From the Configuration Menu, set PCL MEMORY or PS MEMORY to
the value determined in step 4.
6 Repeat step 3. (You must download all fonts again. See the note
below.)
Note
C-6
When you change the Resource Saving setting, all downloaded
resources (such as fonts or macros) will need to be downloaded
again, unless they are stored on an optional hard disk or flash
DIMM.
Printer Memory and Expansion
EN
I/O Buffering
To allow the computer to continue working without waiting for the
print job to finish queuing, the printer uses a portion of its memory
(an I/O buffer) to hold jobs in progress. (If I/O buffering is off, no
memory is reserved for this function.)
In most cases, it is best to let the printer automatically reserve
memory for I/O buffering. (For each megabyte of memory added to
the printer, 100 kilobytes are reserved.)
To speed network printing, you might want to increase the amount
of memory reserved for I/O buffering.
To change the I/O Buffer setting:
1 From the I/O Menu, set I/O BUFFER=ON (page B-19).
2 Also from the I/O Menu, set I/O SIZE to the desired value.
Note
EN
When you change the I/O Buffer setting, all downloaded resources
(such as fonts or macros) will need to be downloaded again, unless
they are stored on an optional hard disk or flash DIMM.
Printer Memory and Expansion
C-7
Installing EIO Cards/Mass Storage
Turn off the printer before installing the EIO card or mass storage
device.
See Figure C-1 for orientation and location of the EIO card or
optional mass storage device, such as a hard disk.
Use HP Resource Manager to manage fonts on a mass storage
device (page 25). For more information, see the printer software
help.
HP is constantly introducing new software tools for use with your
printer and accessories. These tools are available from the Internet
free of charge. See page viii for how to visit the HP website for more
information.
After you have installed a new device, print a configuration page.
Figure C-1
C-8
Installing EIO Cards or Mass Storage Devices
Printer Memory and Expansion
EN
D
Printer Commands
F
Overview
Most software applications do not require you to enter printer
commands. See your computer and software documentation to find
the method for entering printer commands, if needed.
PCL 5e
PCL 5e printer commands tell the printer which tasks to perform
or which fonts to use. This appendix provides a quick reference for
users who are already familiar with PCL 5e command structure.
HP-GL/2
The printer has the ability to print vector graphics using the HP-GL/
2 graphics language. Printing in the HP-GL/2 language requires
that the printer leave PCL 5e language and enter HP-GL/2 mode,
which can be done by sending the printer PCL 5e code. Some
software applications switch languages through their drivers.
PJL
HP’s Printer Job Language (PJL) provides control above PCL 5e
and other printer languages. The four major functions provided by
PJL are: printer language switching, job separation, printer
configuration, and status readback from the printer. PJL
commands may be used to change printer default settings.
Note
The table at the end of this appendix contains commonly used
PCL 5e commands (page D-6). For a complete listing and
explanation of how to use PCL 5e, HP-GL/2, and PJL commands,
download the PCL 5e /PJL Technical Reference Documentation
Package (page 11).
To receive more information about printer commands via fax, call
HP FIRST (Fax Information Retrieval Service Technology) and
request an index for HP LaserJet printers. (See the HP Customer
Care Service and Support pages at the front of this user’s guide.)
EN
Printer Commands
D-1
Understanding PCL 5e Printer
Command Syntax
Before using printer commands, compare these characters:
Lowercase l:
l
Uppercase O:
O
Number one:
1
Number 0:
0
Many printer commands use the lowercase letter l (l) and the
number one (1), or the uppercase letter O (O) and the number zero
(0). These characters may not appear on your screen as shown
here. You must use the exact character and case specified for PCL
5e printer commands.
Figure D-1 displays the elements of a typical printer command (in
this instance, a command for page orientation).
Escape character
Parameterized
character
Figure D-1
D-2
Value field (contains both
Group
character
Terminination character
(uppercase)
Printer Command Elements
Printer Commands
EN
Combining Escape Sequences
Escape sequences may be combined into one escape sequence
string. There are three important rules to follow when combining
code:
1
2
3
The first two characters after the ? character (the
parameterized and group characters, see Figure D-1) must be
the same in all of the commands to be combined.
When combining escape sequences, change the uppercase
(termination) character in each individual escape sequence to
lower case.
The final character of the combined escape sequence must be
uppercase.
The following is an example of an escape sequence string that
would be sent to the printer to select legal paper, landscape
orientation, and 8 lines per inch:
?&l3A?&l1O?&l8D
The following escape sequence sends the same printer commands
by combining them into a shorter sequence:
?&l3a1o8D
EN
Printer Commands
D-3
Entering Escape Characters
Printer commands always begin with the escape character (?).
The following table shows how the escape character can be entered
from various DOS software applications.
DOS Software Application
Entry
Lotus 1-2-3 and Symphony
Type
Microsoft Word for DOS
Hold down Alt and type 027 on the
numeric keypad
←
WordPerfect for DOS
Type <27>
<27>
MS-DOS Edit
Hold down Ctrl-P, and press Esc
←
MS-DOS Edlin
Hold down Ctrl-V, and press [
^[
dBase
?? CHR(27)+"command"
?? CHR(27)+" "
D-4
Printer Commands
What Appears
\027
027
EN
Selecting PCL 5e Fonts
PCL 5e printer commands for selecting fonts can be found on the
PCL 5e Font List (page 136). A sample section is shown below.
Notice the two variable boxes for symbol set and point size.
These variables must be filled in or the printer will use defaults. For
example, if you want a symbol set that contains line-draw
characters, select the 10U (PC-8) or 12U (PC-850) symbol set.
Other common symbol set codes are listed in the table on page D-8.
Note
Fonts are either “fixed” or “proportional” in spacing. The printer
contains both fixed fonts (Courier, Letter Gothic, and Lineprinter)
and proportional fonts (CG Times, Arial, Times New Roman, and
others).
Fixed-spaced fonts are generally used in applications such as
spreadsheets and databases, where it is important for columns to
line up vertically. Proportional-spaced fonts are generally used in
text and word processing applications.
EN
Printer Commands
D-5
Common PCL 5e Printer Commands
Page Control Commands
Job Control Commands
Common PCL 5e Printer Commands
D-6
Function
Command
Options (#)
Reset
?E
n/a
Number of Copies
?&l#X
1 to 999
2-sided/1-sided printing
?&l#S
0 = Simplex (1-sided) printing
1 = Duplex (2-sided) with long edge binding
2 = Duplex (2-sided) with short edge binding
Paper Source
?&l#H
0 = prints or ejects current page
1 = Tray 2
2 = manual feed, paper
3 = manual feed, envelope
4 = Tray 1
5 = Tray 3
6 = Envelope Feeder
7 = auto select
8 = Tray 4
20-69 = external trays.
Paper size
?&l#A
1 = Executive
2 = Letter
3 = Legal
25 = A5
26 = A4
45 = B5-JIS
80 = Monarch
81 = Commercial 10
90 = DL
91 = International C5
100 = B5
101 = Custom
Paper Type
?&n#
5WdBond = Bond
6WdPlain = Plain
6WdColor = Color
7WdLabels = Labels
9WdRecycled = Recycled
11WdLetterhead = Letterhead
10WdCardstock = Cardstock
11WdPrepunched = Prepunched
11WdPreprinted = Preprinted
13WdTransparency = Transparency
#WdCustompapertype = Custom1
Orientation
?&l#O
0 = Portrait
1 = Landscape
2 = Reverse Portrait
3 = Reverse Landscape
Printer Commands
EN
Language Selection
Programming Hints
Cursor Positioning
Page Control Commands (Continued)
Common PCL 5e Printer Commands (Continued)
EN
Function
Command
Options (#)
Top Margin
?&l#E
# = number of lines
Text Length (bottom margin)
?&l#F
# = number of lines from top margin
Left Margin
?&a#L
# = column number
Right Margin
?&a#M
# = column number from left margin
Horizontal Motion Index
?&k#H
1/120-inch increments (compresses print horizontally)
Vertical Motion Index
?&l#C
1/48-inch increments (compresses print vertically)
Line Spacing
?&l#D
# = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48)
Perforation Skip
?&l#L
0 = disable
1 = enable
Vertical Position (Rows)
?&a#R
# = row number
Vertical Position (Dots)
?*p#Y
# = dot number (300 dots = 1 inch)
Vertical Position (Decipoints)
?&a#V
# = decipoint number (720 decipoints = 1 inch)
Horizontal Position (Columns)
?&a#C
# = column number
Horizontal Position (Dots)
?*p#X
# = dot number (300 dots = 1 inch)
Horizontal Position (Decipoints)
?&a#H
# = decipoint number (720 decipoints = 1 inch)
End of Line Wrap
?&s#C
0 = Enable
1 = Disable
Display Functions On
?Y
n/a
Display Functions Off
?Z
n/a
Enter PCL 5e Mode
?%#A
0 = Use previous PCL 5e cursor position
1 = Use current HP-GL/2 pen position
Enter HP-GL/2 Mode
?%#B
0 = Use previous HP-GL/2 pen position
1 = Use current PCL 5e cursor position
Printer Commands
D-7
Font Selection
Common PCL 5e Printer Commands (Continued)
Function
Command
Options (#)
Symbol Sets
?(#
8U = HP Roman-8 Symbol Set
10U = IBM Layout (PC-8) (code page 437) Default Symbol Set
12U = IBM Layout for Europe (PC-850) (code page 850)
8M = Math-8
19U = Windows 3.1 Latin 1
9E = Windows 3.1 Latin 2 (commonly used in Eastern Europe)
5T = Windows 3.1 Latin 5 (commonly used in Turkey)
579L = Wingdings Font
Primary Spacing
?(s#P
0 = fixed
1 = proportional
Primary Pitch
?(s#H
# = characters/inch
Set Pitch Mode2
?&k#S
0 = 10
4 = 12 (elite)
2 = 16.5 - 16.7 (compressed)
Primary Height
?(s#V
# = points
Primary Style
?(s#S
0 = upright (solid)
1 = italic
4 = condensed
5 = condensed italic
Primary Stroke Wt.
?(s#B
0 = medium (book or text)
1 = semi bold
3 = bold
4 = extra bold
Typeface
?(s#T
Print a PCL 5e font list to view the command for each internal
font (page 136).
1
For custom paper, replace “Custompapertype” with the name of the paper, and replace the “#” with the number of
characters in the name, plus 1.
2
The preferred method is to use the primary pitch command.
D-8
Printer Commands
EN
E
Regulatory Information
G
FCC Regulations
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with the
instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
•
•
•
•
Note
Reorient or relocate the receiving antenna.
Increase separation between equipment and receiver.
Connect equipment to an outlet on a circuit different from that
to which the receiver is located.
Consult your dealer or an experienced radio/TV technician.
Any changes or modifications to the printer that are not expressly
approved by HP could void the user’s authority to operate this
equipment.
Use of a shielded interface cable is required to comply with the
Class B limits of Part 15 of FCC rules.
EN
Regulatory Information
E-1
Environmental Product Stewardship
Protecting the Environment
Hewlett-Packard Company is committed to providing quality
products in an environmentally-sound manner. The HP LaserJet
printer has been designed with several attributes to minimize
impacts on the environment.
This HP LaserJet printer eliminates:
•
Ozone production
The printer uses charging rollers in the electrophotographic
process and therefore generates no appreciable ozone gas
(O3).
This HP LaserJet printer design reduces:
•
Energy consumption
Energy usage drops significantly while in low-power
(PowerSave) mode. Not only does this save natural resources,
but it also saves money without affecting the high performance
of this printer. This product qualifies for ENERGY STAR.
ENERGY STAR is a voluntary program established to encourage
the development of energy-efficient office products.
ENERGY STAR is a U.S. registered service
mark of the U.S. EPA. As an ENERGY STAR
partner, Hewlett-Packard Company has
determined that this product meets
ENERGY STAR Guidelines for energy
efficiency.
E-2
Regulatory Information
EN
•
Toner consumption
EconoMode uses significantly less toner, which might extend
the life of the toner cartridge.
•
Paper use
Depending on the type of software program in use, you can
request that a number of pages of your document be printed
on one sheet of paper. This N-up printing practice and the
printer’s automatic duplexing feature, which provides
two-sided printing, can reduce paper usage and the resulting
demands on natural resources.
The design of this HP LaserJet printer facilitates the recycling of:
•
Plastics
Plastic housing parts have markings according to international
standards that enhance the ability to identify plastics for
recycling purposes at the end of the printer’s life.
•
HP LaserJet printing supplies
In many countries, this product’s printing supplies (e.g., toner
cartridge, drum, fuser) can be returned to HP through the
HP Planet Partners Printing Supplies Environmental Program.
An easy-to-use and free takeback program is available in over
20 countries. Multi-lingual program information and
instructions are included in every new HP LaserJet Toner
Cartridge and Consumables package.
•
HP Planet Partners Printing Supplies Environmental
Program Information
Since 1990, the HP LaserJet Toner Cartridge Recycling
Program has collected more than 25 million used LaserJet
toner cartridges that otherwise may have been discarded in
the world’s landfills. The HP LaserJet toner cartridges and
consumables are collected and bulk-shipped to our
resource recovery partners who disassemble the cartridge.
After a thorough quality inspection, minor, nonprinting
process critical parts such as nuts, screws and clips are
reclaimed for use in new cartridges. Remaining materials
are separated and converted into raw materials for use by
other industries to make a variety of useful products.
EN
Regulatory Information
E-3
US Returns
For a more environmentally responsible return of used
cartridges and consumables, HP encourages the use of
bulk returns. Simply bundle two or more cartridges together
and use single, pre-paid, and pre-addressed UPS label that
is supplied in the package. For more information in the U.S.,
call 1-800-340-2445 or visit the HP LaserJet Supplies
website at http://www.ljsupplies.com/planetpartners
Non-U.S. customers should call the local HP Sales and
Service Office or visit the following websites for further
information regarding availability of the HP Planet Partners
LaserJet Toner Cartridge and Consumables Recycling
Program.
Asia/Pacific Region
http://www.asiapacific.hp.com/planp1
Europe
http://www.hp.com/pays/eur_supplies/english/
planetpartners
•
Paper
This printer is suited for the use of recycled papers when the
paper meets the guidelines outlined in the HP LaserJet Printer
Family Paper Specification Guide. See page 11 for
HP LaserJet Printer Family Paper Specification Guide
ordering information. This printer is suitable for the use of
recycled paper according to DIN 19309.
E-4
Regulatory Information
EN
To ensure longevity of your HP LaserJet printer, HP provides the
following:
•
Extended warranty
HP SupportPack provides coverage for the HP hardware
product and all HP-supplied internal components. The
hardware maintenance covers a three-year period from date
of the HP product purchase. The customer must purchase
HP SupportPack within 90 days of the HP product purchase.
Information on HP SupportPack is available in a fax format by
calling HP FIRST (fax-on-demand service). The document
number is 9036. See the HP Customer Care Service and
Support pages at the front of this user’s guide for appropriate
HP FIRST phone numbers and information.
•
Spare parts and consumables availability
Spare parts and consumable supplies for this product will be made
available for at least 5 years after production has stopped.
Material Safety Data Sheets
The Toner Cartridge/Drum material safety data sheet (MSDS) can
be obtained by contacting the HP LaserJet website at: http://
www.ljsupplies.com/planetpartners/datasheets.html.
If you do not have access to the Internet, call the U.S. HP FIRST
(fax-on-demand service) at (800) 231-9300. Use Index number 7
for a listing of the Toner Cartridge/Drum Material/Chemical Safety
Data Sheets. Non-U.S. customers should refer to the front of this
manual for appropriate HP FIRST phone numbers and information.
EN
Regulatory Information
E-5
Declaration of Conformity
according to ISO/IEC Guide 22 and EN45014
Manufacturer’s Name:
Hewlett-Packard Company
Manufacturer’s Address:
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares that the product
Product Name:
HP LaserJet 4050, 4050 T, 4050 N, 4050 TN
Model Numbers:
C4251A, C4252A, C4253A, C4254A
Product Options:
ALL
conforms to the following Product Specifications:
Safety:
IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11
EMC:
IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)
1
CISPR 22:1993+A1 / EN 55022:1994 Class B )
EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992 -
4 kV CD, 8 kV AD
IEC 801-3:1984 / prEN 55024-3:1991 -
4 V/m
IEC 801-4:1988 / prEN 55024-4:1992 -
0.5 kV Signal Lines
1.0 kV Power Lines
IEC 1000-3-2:1995 / EN61000-3-2:1995
IEC 1000-3-3:1994 / EN61000-3.3:1995
2
1
FCC Title 47 CFR, Part 15 Class B ) / ICES-003, Issue 2 / VCCI-2 )
1
AS / NZS 3548:1992 / CISPR 22:1993 Class B )
Supplementary Information:
The product herewith complies with the requirements of the following Directives and carries the
CE-marking accordingly:
• the EMC Directive 89/336/EEC
• the Low Voltage Directive 73/23/EEC
1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
January 15, 1997
For Compliance Information ONLY, contact:
Australia Contact:
Product Regulations Manager, Hewlett-Packard Australia Ltd.,
31-41 Joseph Street, Blackburn, Victoria 3130, Australia
European Contact:
Your Local Hewlett-Packard Sales and Service Office or
Hewlett-Packard Gmbh, Department HQ-TRE / Standards
Europe, Herrenberger Straße 130, D-71034 Böblingen (FAX:
+49-7031-14-3143)
USA Contact:
Product Regulations Manager, Hewlett-Packard Company, PO
Box 15 Mail Stop 160, Boise, ID 83707-0015 (Phone:
208-396-6000)
E-6
Regulatory Information
EN
Safety Statements
Laser Safety Statement
The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration has implemented regulations for laser
products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The printer is
certified as a “Class 1” laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968.
Since radiation emitted inside the printer is completely confined within
protective housings and external covers, the laser beam cannot escape
during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures
other than those specified in this user’s guide may result in exposure
to hazardous radiation.
Canadian DOC Regulations
Complies with Canadian EMC Class B requirements.
«Conforme á la classe B des normes canadiennes de compatibilité
électromagnétiques. «CEM».»
VCCI Statement (Japan)
EN
Regulatory Information
E-7
Laser Statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet 4050, 4050 T, 4050 N, 4050 TN laserkirjoitin on
käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa
käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen
ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN
60825-1 (1994) mukaisesti.
Varoitus!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
näkymättömälle lasersäteilylle.
Varning!
Om apparaten används på annat sätt än i bruksanvisning
specificerats, kan användaren utsättas för osynlig laserstrålning,
som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 4050, 4050 T, 4050 N, 4050 TN -kirjoittimen sisällä ei
ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja
huoltaa ainoastaan sen huoltamiseen koulutettu henkilö.
Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin
vaihtamista, paperiradan puhdistusta tai muita käyttäjän
käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja
ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
Varo!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle
lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
Varning!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion,
utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm
Teho 5 mW
Luokan 3B laser
E-8
Regulatory Information
EN
Glossary
adjustable tray
A paper tray that is able to adapt to more than one size
of media. All trays used in the printer are adjustable.
bidirectional
communication
Bidirectional communication enables the printer to
respond to data inquiries from your computer and report
back information such as what accessories are
connected to the printer.
DIMM
(dual in-line memory
module)
A circuit board that holds extra memory chips for the
printer.
drag-and-drop
The ability to execute a function graphically without
typing a command. For example, in the Windows 95
Explorer, you can copy or move a file by “dragging” it
from one folder and “dropping” it into another.
duplex printing
accessory
(also called “duplexer”)
An optional accessory used for automatically printing
on both sides of a sheet of paper.
enhanced input/output
(EIO)
Printer accessory slots used for transferring data
between the computer and printer. Modular I/O (MIO)
accessories for older printers and the newer EIO
technology are not compatible.
media
Any material to be printed, including envelopes, labels,
transparencies, and all types of paper. (Paper types
include letterhead, prepunched, recycled, bond, color
stock, card stock, and preprinted.)
Mopier
An HP LaserJet printer equipped to deliver multiple
original prints (or generate copies of a print job).
PCL 5e/6
HP’s printer control language.
PostScript Emulation
See PS.
preprinted
Having pre-designed forms already printed on the
paper.
printer driver
Program files that allow a software application to
communicate with the printer and use its features.
EN
Glossary
1
printer driver help
On-screen instructions regarding the use of the printer
driver.
printer software
Any or all of the software shipped with the printer. The
printer is packaged with a compact disc containing the
software needed to access all of the printer’s features.
If the printer has been correctly set up, the appropriate
software is already installed.
printer software help
On-screen instructions regarding the use of the printer
software. Help screens which can be activated from the
Help button (or a question mark symbol) in the printer
software.
PS
PostScript Level 2 Emulation (or Level 1 Emulation for
Windows 3.1x). A printer language provided with the
printer.
RIP ONCE
The ability to create an image of a page and then save
the compressed image in memory.
size
In this user’s guide, paper size refers to the dimensions
of a sheet of paper or other print media.
software application
A computer program or package developed for sale to
the general public.
source
In this user’s guide, paper source refers to the paper
tray where paper or other print media is loaded.
type
In this user’s guide, paper type refers to the unique
properties of paper or other print media, such as rough,
transparency, labels, etc.
universal tray
A paper tray that can be adjusted for many paper sizes.
watermark
Text printed on the background of a page.
2
Glossary
EN
Index
Numerics
B
1200 dpi B-8
250-sheet tray
loading 37
ordering 8
paper orientation 46
paper specifications A-4
2-sided printing, see duplex
printing accessory
2-up printing 62
300 dpi B-8
3-hole punched paper
duplexing 43
orientation 45–46
500-sheet tray (4050/4050 N)
loading 35
ordering 8
paper orientation 46
paper specifications A-4
500-sheet tray (optional)
loading 39–40
ordering 8
paper orientation 46
paper specifications A-5
600 dpi B-8
Background Printing
(Macintosh) 125
backlight, turning off B-14
Bad Duplexer Connection
message 104
basic printing tasks 31–58
benefits, printer 2
bidirectional parallel
communication setting B-20
Binding setting 44, B-6
bit transmission A-18
blank configuration page,
troubleshooting 119
blank display, troubleshooting
118
both sides, printing with duplex
accessory, see duplex
printing accessory
buffer, changing size C-7
A
Access Denied Menus Locked
message 15, 104
accessories
ordering 8–11
types of 6
verifying installation 134–
135
warranty 137
acoustic emissions A-17
adapters
ordering 10
pin connections A-19
additional drivers, obtaining 17
adhesive on envelopes,
printing with A-12
adjusting memory settings C-6
advanced printing tasks 31,
60–66
allocating memory to printer
language B-15, C-6
Append CR To LF setting B-13
Attention light 12
authorized dealers, locating,
see front pages viii
Auto Continue setting 103,
B-16
EN
C
cables, serial
ordering 10
pin outs A-20
specifications A-18–A-20
troubleshooting 120, 123
types of A-19
Canadian DOC regulations
E-7
Cancel Job key 13, B-23
capacity, paper tray A-3–A-6
card stock A-13–A-14
see also custom-size paper
cartridge
see toner cartridge
CFG EtherTalk setting B-22
CFG Network setting B-21
CFG Novell setting B-21
CFG TCP/IP setting B-22
characters
escape D-3
misformed 116–117
CFC usage E-2
Chooser, troubleshooting 124
choosing driver 24
cleaning
paper path 86
printer 83–84
cleaning page
setting B-9
using 86
Clearable Warnings setting
103, B-16
clearing
paper jams 90–102
persistent messages 103
collation (mopying) 59
combining escape sequences
D-3
commands, printer D-1–D-8
PCL D-6–D-8
selecting PCL fonts D-5
syntax D-2–D-3
compact disc 17
Configuration Menu 103,
B-14–B-17
configuration page
printing 134–135, B-4
sample 135
troubleshooting 119
configurations
checking printer’s 133–136
printer 3
printer’s current B-1
Configure Custom Paper
setting B-10
Configure Fuser Mode Menu
setting B-6
configure ProRes 1200 B-18
consumables, see supplies
consumption, power A-16
continue printing with low
toner 80–81
control panel
keys 13
language 118
layout 12
lights 12, B-14
locating 4
locking 28
menus B-1–B-23
messages 103–113
overriding settings 16
printing menu map 16, 133
troubleshooting 118
control panel menus
private/stored jobs menu
B-3
quick copy jobs menu B-2
converting paper weights A-9
copies
printing additional 67
Copies setting B-10
Courier setting B-13
Index
1
creases, troubleshooting 116–
117
Create Cleaning Page setting
B-9
curling paper, troubleshooting
116–117, A-7
current printer settings 16,
133–136
Custom Install option 21, 22
customizing Tray 1 operation
63–64
custom-size paper
guidelines for printing 57
margins 57
orientation 46
printing 33, 56–58
setting paper size 57–58
specifications A-3, A-5
D
dark printing, setting toner
density B-9
Data light 12
data, transmitting speed B-20
dealers, locating HP
authorized, see front pages
viii
Declaration of Conformity E-6
default settings B-1
restoring B-23
deleting fonts 25
diagnostics, printer 29
dial, paper size 40
dimensions, paper A-3–A-6
dimensions, printer’s A-15
DIMMs
accessories 6
installing C-1–C-5
ordering 9
printing font list 136
display, see control panel
DLC/LLC setting B-21
documentation, ordering 11
DOS, entering escape
characters D-3
double-side-seam envelopes,
printing with A-12
draft-quality printing B-9
drivers, printer 17–24
additional 21
help software 24
included with printer 20
Macintosh 28
selecting 24
troubleshooting 120
Macintosh 124
Windows 22
dropouts, troubleshooting
116–117, A-7
duplex printing accessory
clearing paper jams 91,
100–102
2
Index
dust cover 41
guidelines 42
ordering 8
paper orientation 43
paper specifications A-6
print layout options 44
printing with 41–44
troubleshooting 102, 123
Duplex setting 42, B-6
duplexer, see duplex printing
accessory
dust cover
duplex printing accessory
41
E
EconoMode setting B-9
EDO DIMMs, ordering 9
see also DIMMs
EIO cards
installing C-8
ordering 10
EIO Menu B-21–B-22
electrical specifications A-16
emissions, acoustic A-17
energy consumption, see
power consumption
Energy Star E-2
envelope feeder
envelope specifications 47,
49, A-6, A-11–A-13
inserting and removing 50
ordering 8
paper jams, clearing 94
printing with 49–51
Envelope Feeder Size setting
B-5
Envelope Feeder Type setting
B-5
envelopes
adhesive strips or flaps A-12
double-side-seams A-12
guidelines 47
margins 47, A-13
printing 33, 47–51
printing from Tray 1 48
printing with envelope
feeder 49–51
solving repeated jams 102
specifications 47, 49, A-11–
A-13
storing A-13
wrinkled 47, A-11
environmental product
stewardship E-2–E-5
environmental specifications
A-16–A-17
equivalent weights to US
paper A-9
error log, see event log
error messages 103–113
clearing repeated
messages 103
escape characters
entering in DOS D-3
examples D-2
escape sequences 136, D-3
EtherTalk setting B-21
event log 135, B-4
expanding memory C-1–C-8
F
face-down output bin 32
face-up output bin 33
faded print, troubleshooting
116–117
FastRes 1200 B-8
FCC regulations E-1
features, printer 2
feeding paper, problems with
122, A-7
file directory B-4
Finland laser statement E-8
Finland’s laser statement E-8
500-sheet tray (4050/4050 N)
loading 35
ordering 8
paper orientation 46
paper specifications A-4
500-sheet tray (optional)
loading 39–40
ordering 8
paper orientation 46
paper specifications A-5
fixed-spaced fonts D-5
flaps on envelopes, printing
with A-12
flash DIMMs, ordering 9
see also DIMMs
flowchart, troubleshooting
for Macintosh 124–125
printer errors 118–125
fonts
control panel settings B-11–
B-13
fixed-spaced D-5
information about 136
installing and deleting 25
internal 136
ordering DIMMs 9
printing list of 136
proportional-spaced D-5
selecting PCL D-5
soft 136
troubleshooting (Macintosh)
125
FontSmart, see HP FontSmart
form, Service Information 142
format problems,
troubleshooting 121–122
frequent paper jams, solving
102
EN
G
garbled print, troubleshooting
121, 122
Go key 13
graphics, vector D-1
gray background,
troubleshooting 116–117,
A-7
guidelines
card stock 56, A-13–A-14
custom-size paper 56–57
duplexing 42
envelopes 47, A-11–A-13
labels 53–54, A-10
paper A-2, A-7
printing both sides 42
repacking printer 138
transparencies 55, A-10
H
hard disk
installing C-8
ordering 9
printing font list 136
hardware warranty 137
heavy paper
printing 33, 56
specifications A-13–A-14
held job
deleting 70
printing 69
Help button, in printer driver 24
help screens 24
holding a job 69
HP Customer Care, see front
pages viii–x
HP Fast InfraRed Receiver
about 75
HP FIRST, see front pages xi
HP FontSmart 25, C-8
HP JetAdmin 17, 29, 66
installing 29
HP JetDirect print server card
configuring network
parameters B-21
installing C-8
ordering 10
HP JetSend 26
HP LaserJet 4050 series
printer configurations 3
HP LaserJet Paper, ordering 8
HP LaserJet Toner Cartridge
ordering 8
recycling program E-3
HP LaserJet Utility 28
HP Maintenance Agreement
137
HP Resource Manager 25,
104
HP Software License Terms
143
HP SupportPack 137
EN
HP TonerGauge 79, 135
HP Worldwide Sales and
Service Offices 145–158
HP-GL/2 commands D-1
HP-UX 29
humidity specifications A-17
I
I/O Buffer setting B-19
I/O buffer, changing size C-7
I/O cards
installing C-8
ordering 10
I/O Menu B-19–B-20
I/O Timeout setting B-19
incorrect fonts 121, 122, 125
index cards A-13–A-14
see also custom-size paper
Information Menu B-4
information pages, for
troubleshooting 133–136
infrared
printing with 75
input tray areas
envelope feeder jams 94
paper jams 92–94
troubleshooting 123
inserting envelope feeder 50
installed personalities and
options, displayed on
configuration page 135
installing
drivers 20
EIO cards C-8
fonts 25
HP FontSmart 25
HP JetAdmin 18, 29
HP JetSend 26
mass storage devices C-8
memory C-3–C-5
software 17
toner cartridges 78
interface accessories
ordering 10
troubleshooting 120
internal fonts 136, B-12
IP addresses, current 135
Item key 13
J
Jam Recovery setting B-17
JetAdmin, see HP JetAdmin
JetSend, see HP JetSend
Job Cancel key, see Cancel
Job key
job management 67
job retention 67, 69–72
Job Storage Disk Error page
114
K
keys, control panel 13
L
labels
printing 33, 53–54
solving repeated jams 102
specifications A-10
landscape, orientation B-11
language, on control panel
118
languages, printer
(personality)
allocating memory to B-15,
C-6
drivers 24
selecting default B-14
laser
safety statement for Finland
E-8
laser safety statement E-7
laser statement for Finland E-8
LaserJet paper, see HP
LaserJet Paper
LaserJet Utility, see HP
LaserJet Utility
LaserWriter printer driver 28
latest drivers, obtaining 17
layout options
duplexing 44
printing multiple pages on
one sheet 62
letterhead paper
duplexing 43
orientation 45–46
license for software 143
light printing
setting toner density B-9
troubleshooting 116–117
lights
control panel 12
turning off (PowerSave)
B-14
lines, troubleshooting 116–
117
loading
envelope feeder 51
envelopes in Tray 1 48
paper trays 34–40
locating paper jams 91
locking control panel 28
locking out paper trays 65
loose toner, troubleshooting
116–117, A-7
M
Macintosh
LaserWriter 8 driver 28
network cable kit, ordering
10
PPDs 20, 28, 126
printer drivers 20, 28
selecting alternate PPD 126
serial cable, ordering 10
software for 28
Index
3
troubleshooting flowchart
124–125
maintaining the printer 77–87
maintenance kit 11, 87
maintenance message 87
Maintenance Message setting
B-17
Manual Feed setting B-6
manually feeding paper 64
manuals, ordering 11
margins
custom-size paper 57
envelopes 47, A-13
mass storage devices
installing C-8
ordering 10
maximum paper size 56, A-3–
A-6
media, see paper
memory
allocated to printer
languages B-15, C-6
changing I/O buffer size C-7
changing resource saving
C-6
checking installation C-5
expansion C-1–C-8
information on configuration
page 135
installation location 4
installing DIMMs C-3–C-5
installing mass storage
device C-8
ordering 9
Menu key 13
menu map B-4
printing 16, 133
menu tree, see menu map
menus, control panel B-1–
B-23
messages, printer 103–113
MEt B-16
Minimum Install option 21
minimum paper size 56, A-3–
A-6
misformed characters,
troubleshooting 116–117
model number, locating 5
mopying
See also printer collation 59
MS Windows 3.1, 9x, or NT
help 24
network software 29
printer drivers 20
software 17–26, 29–30
multi-purpose paper, ordering
8
multi-purpose tray, see Tray 1
4
Index
N
networks
HP JetAdmin 17, 29
ordering I/O cards 10
software for 17, 29
troubleshooting 120–125
Macintosh 124
new toner cartridge 78, 117,
119, B-18
no jobs print, troubleshooting
120
noise emissions, see acoustic
emissions
Novell NetWare 29
Novell setting B-21
n-up printing 62
O
online help 24
online services, see front
pages viii
operating temperature A-17
optional 500-sheet tray, see
500-sheet tray (optional)
optional accessories
ordering 6–11
troubleshooting 123
verifying installation 134–
135
warranty 137
optional duplex printing
accessory, see duplex
printing accessory
optional envelope feeder, see
envelope feeder
orientation
paper 45–46
portrait or landscape B-11
printing both sides of paper
43
Orientation setting B-11
OS/2 printer driver 21
output areas
clearing paper jams 99
troubleshooting 123
output bin 32–33
Override A4 With Letter setting
B-6
overriding printer settings 22
ozone production E-2
P
page count, printer 135
Page Protect setting B-16
page skew, troubleshooting
116–117
paper
card stock A-13–A-14
changing type and size 65–
66
clearing jams 90–102
converting paper weights
A-9
creases, troubleshooting
116–117
curl, troubleshooting 116–
117, A-7
custom-size 33, 56–58
different first page 61
guidelines A-7
heavy A-13–A-14
HP brand 8
jams, correcting 90–102,
A-7
manually feeding 64
ordering 8
orientation 45–46
printing by type and size
65–66
problems with 116–117, A-7
sizes supported A-3–A-6
special types 45–58
specifications A-2–A-14
types supported 66, A-7
weight equivalence table
A-9
weight specifications A-3–
A-6
Paper Handling Menu B-5–B-6
paper jams 90–102
duplexer 100–101
envelope feeder 94
input tray areas 92–94
locating 91
output areas 99
repeated jams 102
top cover area 96
Tray 1 92
paper level indicator, locating
4
paper path test B-4
paper path, cleaning 86
Paper setting B-10
paper size dial 40
paper trays
clearing paper jams 90–102
current size settings 135
customizing Tray 1 63–64
extension 34
loading 34–40
locking out 65
multi-purpose 34
ordering 8
solving repeated jams 102
troubleshooting 123
Parallel Adv Function setting
B-20
parallel cables, ordering 10
Parallel High Speed setting
B-20
EN
parts, locating 4
PCL
allocating memory to C-6
commands D-1–D-8
printing font list 136, B-4
selecting fonts D-5
syntax D-2–D-3
PCL 5e drivers 20
function 24
PCL 6 drivers 20
function 24
PCL Font Number setting B-12
PCL Font Pitch setting B-12
PCL Font Point Size setting
B-12
PCL Font Source setting B-11
PCL Memory setting B-15
PCL Symbol Set setting B-12
permanent fonts 136, B-12
Personality setting B-14
personality, see languages,
printer (personality)
physical dimensions, printer’s
A-15
pin connections A-19
pin outs
serial cables A-20
pitch/point information 136
PJL commands D-1
portrait, orientation B-11
ports
troubleshooting 120
postcards A-13–A-14
see also custom-size paper
PostScript emulation, see PS
PostScript Printer Description
Files, see PPDs
power consumption A-16
power switch, locating 4
PowerSave mode E-2
PowerSave setting B-14
PPDs
Macintosh 28
selecting alternate 126
preprinted/prepunched paper
duplexing 43
orientation 45–46
print job
storing 73
Print PS Errors setting 120,
B-13
Print Quality Menu B-8–B-9
print quality problems 116–
117, A-7
print resolution B-8
print speed A-17, B-8
printer
adapters A-19
cleaning 83–86
commands D-1–D-8
configuration 133–136
EN
control panel layout 12–15
diagnostics 29
dimensions A-15
drivers 17–24
drivers, Macintosh 28
errors, troubleshooting 89–
136
features 2
help software 24
information pages 133–136
maintenance 77–87
kit 11, 87
managing through network
29
memory C-1–C-8
menu map 16
messages 89, 103–113
operating temperature A-17
ordering supplies 8–11
output bins 32–33
overriding control panel
settings 22
parts and location 4
PCL commands D-1–D-8
physical dimensions A-15
relative humidity A-17
renaming 126
repacking 138
saving setup 60
settings, current 133–136
shipping 138
software 17–30
specifications A-15–A-17
status, accessing
see also messages
printer collation (mopying) 59
Printer Collation page 114
printer driver
different first page 61
RIP ONCE 60
printer drivers 17–24
additional 21
help software 24
included with printer 20
Macintosh 28
selecting 24
troubleshooting 120
Macintosh 124
Windows 22
printer languages (personality)
allocating memory to B-15,
C-6
drivers 24
selecting default B-14
printing 31–66
advanced tasks 60–66
basic tasks 31–58
configuration page 134–135
custom-size paper 56–58
duplexing 41–44
envelopes 47–51, A-11–
A-13
from Tray 1 48, A-11
with feeder 49–51
first page on different paper
62
font list 136
heavy paper 56
labels 53–54
manually feeding paper 64
menu map 16, 133
multiple pages on one sheet
62
output bins 32–33
special paper 45–58
speed A-17, B-8
stored job 73
supplies, ordering 8
transparencies 55
watermark 60
with low toner 80–81
Printing Menu B-10–B-13
private job
deleting 72
printing 71
releasing 71
specifying 71
private/stored jobs menu B-3
problem solving, printer errors
89–136
Process Cleaning Page
setting B-9
product return 137–138, 142
Product Stewardship
acoustic emissions A-17
consumables, see supplies
energy consumption, see
power consumption
memory expansion C-1–
C-8
noise emissions, see
acoustic emissions
paper
specifications A-2–A-14
parts supply 8–11
power consumption A-16,
E-2
product return 137–138,
142
product take back, see
product return
return 137–138, 142
supplies
availability 6–11
paper 8
toner cartridge 8, 78–81,
141, E-2–E-4
warranty
standard 137
product take back, see product
return
proof and hold feature 69
proofing a job 69
proportional-spaced fonts D-5
Index
5
ProRes 1200 B-8
configure B-18
PS
allocating memory to C-6
drivers
function 24
included with printer 20
printing font list 136, B-4
troubleshooting error page
120
PS Memory setting B-15
Q
quality, print
problems 89, 116–117, A-7
with low toner 80–81
quick copy
additional copies 67
configuration menu B-18
deleting 68
feature 67
printing 67
storing 67
quick copy jobs menu B-2
Quick Sets 60
R
Ram Disk setting B-17
Ram Disk Size setting B-17
Ready light 12
rear output bin
clearing paper jams 99
locating 4
using 33
recycling used toner cartridges
78, E-3
redistributing toner 80–81
regulatory information E-1–
E-8
relative humidity A-17
removing envelope feeder 50
renaming the printer 126
repacking the printer 138
repeated paper jams, solving
102
repeating defects,
troubleshooting 116–117
Reset Active I/O Channel
setting B-24
Reset All I/O Channels setting
B-24
Reset Memory setting B-24
Resets Menu B-23
Resolution Enhancement
technology (REt) setting B-8
Resolution setting B-8
Resource Save setting B-15
resource saving, allocating
memory C-6
restore default settings B-23
Restore Factory Settings B-24
REt setting B-8
6
Index
return 137–138, 142
RIP ONCE
about 60
S
safety
statement for laser products
in Finland E-8
safety statements E-7–E-8
sales and service offices 145–
158
samples
configuration page 135
print quality problems 116
saving
paper E-2
power B-14, E-2
printer setup 60
toner B-9, E-2
SDRAM DIMMs, ordering 9
see also DIMMs
security, information 135
Select key 13
serial adapter, ordering 10
serial cables
ordering 10
pin outs A-20
troubleshooting 120
types of A-19
serial interface connector,
locating 5
serial number, locating 5, 135
service agreements 137
see also front pages x
Service Information form 142
service information, see front
pages viii
setting
custom paper sizes 57–58
paper type and size 65–66
settings
affecting printer messages
103
control panel 16, B-1–B-23
verifying current 133–136
shipping the printer 138
show event log B-4
600 dpi B-8
size settings 35–40, 51, 56–
58, 65–66
size, paper A-3–A-6
slides, see transparencies
small paper speed B-18
small paper, printing 33
see also custom-size paper
soft fonts 136, B-12
software
Apple LaserWriter 8 driver
28
drivers 17–24, 28
help for drivers 24
HP FontSmart 25
HP JetAdmin 17, 29
HP JetSend 26
HP LaserJet Utility for
Macintosh 28
included with printer 17
license 143
Macintosh 28
networks 17, 29
troubleshooting print
problems 120
Windows 17–26, 29–30
Solaris 29
special paper
manually feeding 64
printing with 45–58
specifications
acoustic emissions A-17
card stock A-13–A-14
electrical A-16
envelope feeder A-11
envelopes A-11–A-13
general A-17
heavy paper A-13–A-14
labels A-10
paper A-2–A-14
printer A-15–A-17
serial cable A-18–A-20
transparencies A-10
speed
printing A-17, B-8
transmitting data B-20
status, see printer messages
stored job 73
deleting 74
printing 73
storing
envelopes A-13
print job 73
toner cartridges 78
straight-through paper path 33
Sun OS 29
supplies
availability 6–11
ordering 8–11
paper 8
support agreements 137
see also front pages x
switching printer languages
24, B-14
syntax for printer commands
D-2–D-3
T
TCP/IP protocol, setting B-22
TCP/IP setting B-21
3-hole punched paper
duplexing 43
orientation 45–46
300 dpi B-8
EN
toner
consumption E-2
density B-9
low, continue printing 80–81
spilling 96
troubleshooting 116–117,
A-7
toner cartridge
checking toner level 79
new 78, 117, 119, B-18
resetting HP TonerGauge
79
toner cartridges 78–81
life expectancy 78
limited warranty 141
ordering 8
recycling 78, E-3
Toner Density setting B-9
Toner Low message 80
Toner Low setting B-16
TonerGauge, HP 135
top cover area, clearing paper
jams 96
top cover, locating 4
top output bin
clearing paper jams 99
locating 4
using 32
transmitting data, speed B-20
transparencies
printing 32, 55
solving repeated jams 102
specifications A-10
Tray 1
customizing operation 63–
64
deselecting 123
envelope specifications
A-11–A-13
locating 4
mode settings 63–64
paper jams, clearing 92
paper orientation 46
paper specifications A-3
printing envelopes 47–48
printing paper 34
printing special paper 45–
48, 53–54
Tray 1 Mode setting B-5
Tray 1 Mode=Cassette 63
Tray 1 Mode=First 63
Tray 1 Size setting B-5
Tray 1 Type setting B-5
Tray 2 (4050/4050 N)
loading 35
paper jams, clearing 92
paper orientation 46
paper specifications A-4
Tray 2 Type setting B-5
Tray 3 Type setting B-6
Tray 4 Type setting B-6
tray extension 34
EN
Trays 2 and 3 (4050 T/4050
TN)
loading 37
ordering 8
paper jams, clearing 92
paper orientation 46
paper specifications A-4
troubleshooting 89–136
flowchart 118–125
Macintosh 124–126
paper jams 90–102
print quality problems 116–
117, A-7
printer messages 103–113
repeated paper jams 102
using information pages
133–136
TrueType fonts 25
1200 dpi B-8
250-sheet tray
loading 37
paper orientation 46
ordering 8
paper specifications A-4
2-sided printing, see duplex
printing accessory
2-up printing 62
type settings 65–66, B-5–B-6
Typical Install option 21, 22
World Wide Web addresses,
see front pages viii
wrinkled paper,
troubleshooting 116–117,
A-13
wrong printer selected,
troubleshooting (Macintosh)
125
wrong tray, troubleshooting
123
U
uninstalling fonts 25
Unit of Measure setting B-11
UNIX, see HP-UX
usage page B-4
user’s guide, ordering 11
V
Value key 13
VCCI statement, Japan E-7
vector graphics D-1
W
warranty
standard 137
toner cartridge, limited 141
watermark, printing 60
wavy paper, troubleshooting
116–117
weight of printer A-15
weight, paper A-3–A-6
weight, paper equivalence
table A-9
Wide A4 setting B-13
Windows
help 24
network software 17, 29
printer drivers 20
software 17–26, 29–30
Windows NT 3.51 PCL 5e/6
printer driver 21
Index
7
8
Index
EN
Copyright© 1999
Hewlett-Packard Co.
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