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www.coxbusiness.com
Service and features not available in all areas. Some features may incur local usage charges in certain markets.
Long distance rates will vary. Telephone modem equipment required. Modem uses electrical power to operate and has backup battery power provided by Cox if electricity is interrupted. Telephone service including access to e911 services will not be available during an extended power outage or if modem is moved or inoperable.
Telephone services are provided by an affiliated entity. © 2008 Cox Communications, Inc. All rights reserved.
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CBS80120_VoiceMail-cover 1-2 6/2/08 1:58:47 PM
Dear Customer:
We appreciate your business and the trust you place in us as your provider of digital telephone service. It is our goal to make your experience with Cox Voice Mail service excellent in every way.
This booklet is your complete guide to setting up, using and managing your voice mail service. Inside you’ll find clear descriptions and directions for using all the robust features
Cox Voice Mail offers. As functional as it is versatile and flexible, Cox Voice Mail was built with the business user in mind, and we trust you’ll find all the advantages the system offers helpful in maximizing your productivity and efficiency.
You’ll also find a handy Quick Reference Guide you can keep in your wallet or by your desk for quick tips and instructions on how to use your service.
All the products we provide, from Cox Digital Telephone
®
service to Cox Business
Internet, SM Cox Optical Internet, SM and Cox Commercial Cable service, are backed by one of the nation’s largest fiber-optic networks. Delivering the most advanced communications to millions of customers reliably and consistently is our unwavering goal at Cox. And we’re happy you’re one of the many valued customers we’re privileged to serve day in and day out.
If there is any way we can make your user experience even better, don’t hesitate to call us. You can reach us at the numbers listed below or visit us anytime on the web at www.coxbusiness.com.
From all of us at Cox Business, our sincere thanks for choosing us as your communications partner!
AR - NW Arkansas
AZ - Phoenix
AZ - Tucson
CA - Orange County
CA - San Diego
CA - Santa Barbara
CT - Manchester
FL - Central Florida
FL - Ft. Walton Beach
FL - Pensacola
GA - Macon
IA - Council Bluffs
ID - Sun Valley
KS - Salina
800-620-6196
623-322-2000
800-929-5118
949-546-2020
619-269-2000
805-683-0059
860-432-6000
866-272-5777
850-796-0394
850-478-1269
478-784-5131
402-934-6000
866-272-5777
800-620-6196
KS - Topeka
KS - Wichita
LA - Baton Rouge
LA - Lafayette
LA - New Orleans
NE - Omaha
NV - Las Vegas
OH - Cleveland
OK - Oklahoma City
OK - Tulsa
RI - Rhode Island
VA - Hampton Roads
VA - Northern Virginia
VA - Roanoke
800-620-6196
316-858-4227
225-615-2000
888-215-8447
504-304-1700
402-934-6000
702-507-2000
216-535-3344
405-600-6333
918-806-6079
401-383-6100
757-369-6500
866-272-5777
540-777-7373
3
CBS80120_VoiceMail-pages 3 5/28/08 1:21:11 PM
Cox Voice Mail
4
Table of Contents:
Cox Voice Mail Overview and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Voice Mail Access Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Voice Mail Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Creating Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Quick Access to Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
In Your Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Outside Your Office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Voice Mail Main Menu At A Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Message Listening Quick Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Additional Helpful Quick Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Copying (Forwarding) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Reply to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Recording and Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Personal Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Creating Additional Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Creating a Greeting Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Personal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Fax Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Group Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Message Notification Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Personal Preferences Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Language Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Mailbox Forwarding Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Password Bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Business Extension Voice Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Group Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
CBS80120_VoiceMail-pages 4 5/28/08 1:21:11 PM
Business-Grade Service for Your Important Messages
Cox Voice Mail is the business-grade message service of Cox Digital Telephone.
® It’s a feature-rich service that’s versatile, flexible and functional for all users on the system.
Cox Voice Mail offers user-friendly and helpful prompts, plus many personal options, saving you valuable time and promoting a high level of user efficiency and productivity.
We offer three Voice Mailbox options to meet the needs of your business:
Cox Standard Voice Mail
Cox Standard Voice Mail is easy to use, providing menu-driven voice prompts, which save valuable time. Features such as the ability to recover deleted messages, create group lists, and automatically return calls from within the voice mail system help users of the system be more efficient and productive.
Business Extension Mailbox
Cox Business Extension Mailbox option has one main mailbox and up to nine additional extension mailboxes, all reached from one primary phone number. Each extension mailbox allows for a separate greeting and private messages to be accessed with a unique, user-created password. When outside callers dial into your company, the main mailbox greets them with a professional announcement and presents them with the list of extension mailboxes for easy and direct access. Each sub-mailbox has a unique user-created password and a short eight-second greeting identifying the owner of the sub-mailbox.
Group (Multiple Number) Mailbox
Our Cox Group Mailbox option allows up to eight phone numbers to access one central mailbox. Each number will hear a single greeting, prompting the caller to leave a voice message in the central mailbox. This type of mailbox is convenient and cost-effective for a single user who wants to maintain separate numbers for several businesses, but wants to access all messages from one mailbox.
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Cox Voice Mail — Getting Started
T o activate your voice mail service, simply call your Cox Voice Mailbox Access number for your area listed below in the chart. You will then be guided through a tutorial that will assist you in creating your password, recording your name, and recording your personal greeting. If your mailbox has Fax Messaging, you also will be able to set up Fax Mail options at this time.
Voice Mail Access Numbers:
Location
AR - NW Arkansas
Bentonville
Eureka Springs
Fayetteville
Ft. Smith
Gravette
Rogers
Springdale
Van Buren
AZ - Phoenix
Tucson
CA - Orange County
Santa Barbara
San Diego
CT - Connecticut
FL - Ft. Walton Beach
Gainesville
Ocala
Pensacola
GA - Macon
IA - Council Bluffs
ID - Sun Valley
KS - Salina
Topeka
Wichita
Access Number
479-657-6245
479-363-6245
479-445-6245
479-434-6245
479-344-6245
479-899-6245
479-419-5245
479-262-6245 from area code 623: 322-6245 from area code 602: 795-6245 from area code 480: 699-6245
520-207-7000
949-388-6245
805-845-6245 from area code 619: 334-6245 from area code 760: 444-6245 from area code 858: 345-6245 from area code 203: 439-6245 from area code 860: 436-6245
850-226-6065
352-505-6065
352-390-6265
850-791-6065
478-257-6065
208-928-6245
785-404-6245
785-215-6245
316-260-6245
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LA - Abbeville
Baldwin
Baton Rouge
Breaux Bridge
Crowley
Delcambre
Kaplan
Lafayette
Morgan City
New Iberia
New Orleans
Rayne
Saint Martinville
OH - Cleveland
OK - Oklahoma City
Broken Arrow
Coweta
Tulsa
NE - Omaha
NV - Las Vegas
RI - Rhode Island
VA - Hampton Roads
Chesapeake
Norfolk
Portsmouth
Virginia Beach
Hampton
Newport News
Williamsburg
Middle Peninsula
Roanoke
Middle Peninsula
Upper Peninsula (Hayes)
Northern Virginia
337-385-2065
337-578-6065
225-223-6800
337-442-6065
337-250-4065
337-490-6065
337-285-6065
337-412-6065
985-221-6065
337-256-5065
504-304-6245
337-393-2065
337-342-2065
216-712-6245
405-600-6245
918-806-6065
918-279-6065
918-728-6245
402-932-6245
702-445-MAIL (6245)
401-270-6245
757-369-6245 or 757-321-6245
757-369-6245 or 757-321-6245
757-369-6245 or 757-321-6245
757-369-6245 or 757-321-6245
757-369-6245 or 757-321-6245
757-369-6245 or 757-969-6245
757-369-6245 or 757-969-6245
757-369-6245 or 757-969-6245
757-969-6245
540-400-6457
757-969-6245
804-824-9245
703-992-6245
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Voice Mail Initial Setup
Your initial setup must be done from your Cox Digital Telephone line. If you have Caller
ID block on your line, you will need to press prior to dialing the number to disable this feature for the initial setup call.
1. From your office phone associated with voice mail, dial the access code for your area starting on page 6.
2. Next, you will be prompted to enter your password. Your temporary password is
“269266,” or “COXCOM.”
3. After entering your temporary password you will hear a greeting from Cox that says,
“Welcome to your mailbox...” You will then be guided through a step-by-step tutorial that will help you to personalize your voice mailbox and create a new password.
Creating Your Password
Once you begin the tutorial, you will be prompted to create your own password. Your password can be between 4 and 7 digits in length. Try to create a new password that is easy to remember, but not easily guessed by others.
Take these steps to avoid unauthorized users from entering your mailbox:
1. Avoid using repetitive numbers (99999, 4444).
2. Avoid using sequential numbers (1234567, 2468).
3. Avoid using the last four digits of your telephone number, either in normal sequence or backward.
4. Increase the number of digits in your password (longer passwords are harder to break).
5. Change your password regularly.
Quick Access to Your Mailbox
After completing the initial setup process described above, you can reach your mailbox using any touch-tone phone from either inside or outside your office.
In Your Office
1. Dial your 10-digit Cox Digital Telephone number.
2. When prompted, enter your password.
8
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Outside Your Office
Option 1
1. Dial your office telephone number. If dialing from outside your local calling area, you must first dial 1+ your area code.
2. When your greeting begins to play, interrupt it by pressing , and enter your password.
Option 2
1. Dial your Voice Mail Access Number: See chart on page 6. If dialing from outside your local calling area, you must first dial 1+ the area code.
2. The system will prompt you to enter your mailbox number. This is your
10-digit Cox Digital Telephone number.
3. When prompted, enter your password.
NOTE: During any mailbox functions, you can always return to the previous menu by pressing .
Voice Mail Main Menu At A Glance
The main menu of features available on your Cox Voice Mail system includes four sections: listening to messages, making and sending messages, creating personal greetings, and personal options. This guide offers you two ways to review specific information about each feature:
• You can review the information following the main menu organization below.
• Or, you can look up a specific feature in the index at the back of this guide to locate the information about that feature.
Here are the main voice mail sections and prompts:
Press For This Function
Play or Listen to Messages
Record & Send Messages
Create Personal Greetings
Personal Options
Listening to Messages
Whenever you have new or unplayed messages in your mailbox, your office phone will feature a distinctive dial tone (stutter dial tone), or a message indicator light
(depending on your particular telephone equipment) that alerts you to new messages.
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Then from the Play Message function in the main voicemail menu, you’ll be able to easily retrieve your new phone and fax messages, re-play, erase, and skip save messages, as well as reply and save messages. There are also options for playing back your messages and controls for slowing or speeding up the message.
Listening Controls During Message Playback
Press For This Function
Replay last 6 seconds
Replay entire message
Pause playback (press again to resume playback)
Play 6 seconds ahead
Forward to end of message
Play time and date stamp
Delete message during playback
Skip message
Options After Listening to Messages
Press For This Function
Redirect or copy a message to another mailbox
Delete a message
Reply to a message
Automatically make return call to message
Save a message
Skip this message and keep as new
Recover deleted messages before hanging up. Once you hang up you can’t retrieve deleted messages.
Additional Helpful Quick Keys
Here are some helpful tips when using the voice mail system. These can be used at any time. The system prompts will provide you with detailed instructions for all functions.
Press For This Function
Back up/cancel a command
Go to main menu
Terminate a command
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Copying (Forwarding) Messages to Another Person
After listening to a message, you may copy this message to another person by pressing Copy message, and then Record message. You may send this message immediately by pressing Send message, or you may set up special delivery options by pressing Delivery Options. Your choices are Urgent,
Private, and Future delivery. You can select any combination of these three options, including all three.
6
Play Menu
Copy Message
Copy Message
Record Message
Delivery Options
Delivery Options
Urgent
Private
Future Delivery
6
Play Menu
Copy Message
Copy Message
Record Message Urgent
Reply to a Message
Delivery Options Private
*
Future Delivery
Delete Delivery Tags pressing Reply to message, and then Record message. You may send this message immediately by pressing Send message, or you may set up special
8 options, including all three.
Delivery Options
8
Play Menu
Reply to Message
Reply To Message
Record Message
Delivery Options
Private
Future Delivery
*
*
Urgent
Private
Future Delivery
Delete Delivery Tags
Record Message
To record a message to be sent to another system mailbox, from Record a
Message menu, press Record a Message. To send the message immediately,
7
* press Send a Message. You may also choose to select several special delivery options, such as marking your message as “urgent”, “private”, and even scheduling the future delivery of your message by pressing Delivery Options, and then press
for “Urgent”, for “Private”, and for Future Delivery.
Play Greeting
Delete Delivery Tags
Greetings Menu Record Greeting
3 Select Active Greeting
11
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Greetings Menu 7
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4 9
7
8
9
Prevent Skipping Greeting
Delete Greeting
Review Greeting Schedule
Active Greeting Schedule
3 Greetings Menu
3 Greetings Menu
Greetings Menu
Play Greeting
3
Record Greeting
Select Active Greeting
7
4 9
Prevent Skipping Greeting
7
8
9
3
*
Activate Greeting Schedule
Previous Menu
3
*
Play Time Interval
Modify Time Interval
Cancel Time Interval
Previous Menu
Modify Greeting
Play Greeting
Record Greeting
7 Delete Greeting
7
Play Greeting
Record Greeting
Delete Greeting
Review Time Schedule
6
Play Menu
Copy Message
Copy Message
Record Message
Delivery Options
Delivery Options
Urgent
Private
*
Future Delivery
Delete Delivery Tags
12
8
Play Menu
Reply to Message
Reply To Message
Record Message
Delivery Options
Delivery Options
Urgent
Private
*
Future Delivery
Delete Delivery Tags
6
Play Menu
Copy Message
Copy Message
Record Message
Delivery Options
Delivery Options
Urgent
Private
*
Future Delivery
Delete Delivery Tags
Record a Message
Record A Message
Play Message
Record Message
Delivery Options
7
9
Delete Message
Send Message
Delivery Options
Urgent
Private
Future Delivery
*
Delete Delivery Tags
Play Menu
Reply To Message Delivery Options
Personal Greetings
Record Message Urgent
Delivery Options Private
Your Cox Voice Mail system makes creating personal greetings easy and user-
Future Delivery friendly. The Greetings menu allows you to create your main greeting that callers will
Greetings Menu
*
Record Greeting
3
To record a greeting, press from the Greetings menu, and follow the prompts.
4
Select Active Greeting
Modify Greeting
Prevent Skipping Greeting
7
9
Delivery Options
To create additional greetings such as after hours, weekend, or extended absence additional greeting. Then press Select Active Greeting. At the prompt, select greeting #2. Greeting #2 is now your active greeting, and callers will hear this
* office. To ensure that callers hear your greeting and know that you are not in the office, press Prevent Skipping Greeting to prevent callers from skipping your extended greeting.
Greetings Menu
Play Greeting
Modify Greeting
Play Greeting
Record Greeting
Greetings Menu
Record Greeting
3 7 Delete Greeting
3 4
Review Time Schedule
7
8
3
4
9
3
*
7
8
9
Review Greeting Schedule
Play Time Interval
Active Greeting Schedule
Modify Time Interval
Cancel Time Interval
Previous Menu
CBS80120_VoiceMail-pages 12
3 Greetings Menu
Greetings Menu
Play Greeting
Record Greeting
3
4
Select Active Greeting
Modify Greeting
7
8
9
Prevent Skipping Greeting
Delete Greeting
Review Greeting Schedule
Activate Greeting Schedule
3
*
Play Time Interval
Modify Time Interval
Cancel Time Interval
Previous Menu
Modify Greeting
Play Greeting
7 Delete Greeting
Review Time Schedule
6
Play Menu
Copy Message
Copy Message
Record Message
Delivery Options
Delivery Options
Urgent
Private
*
Future Delivery
Delete Delivery Tags
8
Play Menu
Reply to Message
Reply To Message
Record Message
Delivery Options
Delivery Options
Urgent
Private
*
Future Delivery
Delete Delivery Tags
Record a Message
Record A Message
Play Message
Record Message
Delivery Options
7
9
Delete Message
Send Message
Delivery Options
Urgent
Private
Future Delivery
*
Delete Delivery Tags
Creating a Greeting Schedule
The Cox Voice Mail system allows you to record various greetings that you can schedule to be played to callers at different days of the week and times of day. For example,
Greeting #1 could be your normal greeting played between 8 am and 5 pm Monday through Friday. Greeting #2 could be an after hours greeting, played between 5 pm and 8 am the next morning. And Greeting #3 could be played on the weekends.
Greetings Menu Record Greeting
3
4
7
8 Review Greeting Schedule
Now you need to record Greeting #2. Press to back up to the previous menu,
9 Active Greeting Schedule which would be Modify Greetings. Press Record Greeting and record Greeting
#2. Next press Review greeting time schedule, then press Modify greeting time, and follow the prompts to set the time schedule for Greeting #2.
The final step is to activate your Greeting Schedule. From the main Greetings Menu, press Activate Greeting Schedule. You have activated your Greeting Schedule.
3 Greetings Menu
Greetings Menu
Play Greeting
3
Record Greeting
Select Active Greeting
4
7
8
9
Modify Greeting
Prevent Skipping Greeting
Delete Greeting
Review Greeting Schedule
Activate Greeting Schedule
Modify Greeting
Play Greeting
Record Greeting
7 Delete Greeting
Review Time Schedule
3
*
Play Time Interval
Modify Time Interval
Cancel Time Interval
Previous Menu
Personal Options (Fax not available in all markets)
The Personal Options section of your Cox Voice Mail system offers you many robust features. These include notification controls, personal preference options and many more. You can set up group distribution lists, get date and time playback, notify your pager, plus many other useful and functional tools. This section also includes fax-enabled options, such as fax printing.
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Here are your options under the Personal Options Menu
Press For This Function
Fax Options
Group Lists
Message Notification Options
Personal Preferences Options
Mailboxes Forwarding Options
Restrict Forwarding of Caller ID
Enable/Disable Bypass of Password
Fax Mail
Cox Fax Mail works like a personal fax machine. The fax feature allows people to send electronic images of faxes directly to your mailbox. You can print your faxes when and where you like — using any convenient fax device.
Setting Up Your Fax Mail Feature
• From the Personal Options Menu, press to enter the Fax Options Menu.
• Press to set or change your primary fax delivery number (enter number as
10 digits).
• Press to set or change your secondary fax delivery number (enter number as 10 digits).
• Press to enable/disable automatic fax delivery to either number.
• Press to have your faxes automatically sent to your primary fax number.
• Press to have your faxes automatically sent to your secondary fax number.
NOTE: If the fax number you select for auto delivery is the same number that you have the voice mail service on, the call will keep ringing into the voice mailbox and the fax will not be printed.
Group Distribution Lists
This Cox Voice Mail option (Option 2 in Personal Options Menu) allows you to set up various group distribution lists so that you can record and “broadcast” a message or copy a message to specific groups automatically, without having to individually address each person, resulting in significant time savings.
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When you press to create a group distribution list, you will be prompted to assign a one (1) or two (2) digit group list number for the group that you are about to create.
You will then be prompted to record a name for the group, and to press when done. Next you will be prompted to add the mailbox numbers or the number of another Group Distribution List. You may add up to 25 recipients to the group. When you have finished adding all of your mailbox numbers, press to save your list.
To review your group lists, press Review list directory. The Voice Mail system will tell you the number of group lists that you have created, and the number of recipients in each group list. To review the list of recipients in a group list, press Modify list.
You will be prompted to enter the group list number that you want to modify. After entering the group list number, the name of the group will be announced, and you will be given the following options:
Press to add addresses to the list;
Press to review addresses in list.
Pressing will announce all of the addresses (telephone numbers or Group Lists) in the list. You may add addresses to the list by pressing , or delete addresses from the list by pressing . When you have completed your review of this list, press to back up within the Access Group Lists menu. To exit the Group List menu entirely, press to go to the Main Menu.
NOTE: You can have a maximum of 15 Group Distribution Lists of up to 25 recipients each.
Message Notification Options
With Cox Voice Mail Message Notification option (Option 3 under the Personal
Options Menu), you can be notified of new messages via pager, cell phone or another telephone number. From the Main Menu press to get to the Personal
Option menu, and then press to get to the Message Notification options. Next, press Modify Number to input the telephone number to which you wish the message notification to be sent. Next, press to enable the message notification option, or to enable message notification of Urgent only messages. Either option may be disabled by pressing or again, whichever had been enabled previously.
Personal Preferences Options
In the Personal Preferences Options (Option 4 under the Personal Options Menu) section you can change your password, change your playback options, change your name, set up and change your personal operator, and choose which language your
Cox Voice Mail system will use.
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16
• To change your password, press Modify login password, and follow the prompts.
• To change your playback options, press Modify personal preference, and then press Select playback preference. Your choices are Normal or
Automatic. In the Automatic mode, your messages automatically play as soon as you logon to your Voice Mail account.
• To enable/disable Date and Time Stamp on each message, press Modify personal preferences, and then to enable/disable the playing of Date and
Time Stamp.
• To change your name, press Modify name options, and follow the prompts.
• To set up or change your personal operator, press Modify personal operator options, and press to input the telephone number of the person to whom you wish the calling party to be forwarded. To work correctly, this forwarding number should be to a person who is always available to personally answer the phone.
Language Options
You have the option of having all of your Cox Voice Mail prompts and responses in
English or Spanish. The default is English. To change languages, press Modify personal preferences, then press Modify language options, and then select Spanish when prompted.
Mailbox Forwarding Options
The Mailbox Forwarding Option allows you to forward callers’ voice messages to another telephone number. This can be done silently, where the caller is not told that their voice message is being forwarded, or it can be announced to the caller that his voice message is being forwarded. To select the Mailbox Forwarding Option, press
from the Personal Options menu. To enable this option, press Modify number, and then input the telephone number to which callers’ voice messages will be forwarded. Next press to enable the forwarding option. Press to choose whether to alert your callers that their voice messages are being forwarded. Press for Immediate, which would alert callers, or Silent, which would not alert callers.
Password Bypass
This option allows you to bypass having to input your password when you call your
Voice Mail from your designated Voice Mail office phone. To enable this option, press from the Personal Options menu, and follow the prompts. To disable this option, repeat the process, selecting disable when prompted.
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Business Extension Voice Mailboxes
With Cox Extension Voice Mail, you receive nine extension mailboxes to enhance your business communications. Extension voice mailboxes allow you to quickly check and respond to your messages and help your callers to easily reach the mailbox of the person with whom they wish to speak. With Extension/Voice Mail, your company’s main mailbox greets callers with a professional announcement and presents a list of options. To reach a particular person’s mailbox, the caller simply inputs the extension number to speak to the person or leave a voice mail. If the caller does not enter an extension, the caller will be prompted to leave a message in the main mailbox.
When you are notified by your local Cox Business office that your Business Extension
Mailbox has been set up, you will need to record greetings and passwords for your main and extension mailboxes.
Setting Up Your Main Voice Mailbox
• Call your Cox Voice Mail Access Number (see voice mail access numbers on page 6) from the Cox Digital Telephone line to which the mailbox is assigned.
If you have Caller ID block on your line, you will need to press to dialing the number to disable this feature for the initial setup call.
prior
1. You will be prompted to enter your password. Your temporary password is
“269266”, or “COXCOM”.
2. Follow the instruction prompts to change the password and record your name and greeting.
3. Your greeting should include the caller’s options. For example: “Leave your message at the tone or press 1 for Bob in sales, press 2 for Betty in accounting...”
4. After setup is complete, press and hang up. Please note that the system will not prompt you for your password the first time you enter this mailbox, but you will be prompted for it on subsequent entries.
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Setting Up Your Sub Voice Mailboxes
• Call your Cox Voice Mail Access Number (see voice mail access numbers on page 6) from the Cox Digital Telephone line to which the mailbox is assigned.
• At the prompt, enter your 10-digit mailbox number, and your greeting will play.
• While your greeting is playing, press the number of the sub-mailbox you are attempting to access (1,2,3), then press . (The “0” box is the Main
Voice Mailbox.)
NOTE: If you wait until the end of your greeting it is too late and you will be prompted to leave a message in your main mailbox.
• To record the name on the mailbox (you have 8 seconds) and to change the password press Personal Options, and then press Modify Personal
Preferences.
• To back up while in the mailbox, press .
• Press when setup is complete. Please note that sub-mailboxes do not include a greeting and do not have tutorials. The only setup required is recording the name and changing the password on the mailbox.
Accessing Your Individual Extensions:
1. Call into the Voice Mail Access Number for your area listed on page 6. Then enter your 10-digit Cox Telephone Number.
2. Enter the password for the extension you wish to check followed by the sign.
Group (Multiple Number) Mailbox
Our Cox Group Mailbox option allows up to eight phone numbers to access one central mailbox. Each number will hear a single greeting, prompting the caller to leave a voice message in the central mailbox. To set up a Group Mailbox for your company, please contact your Cox account representative, or call your Cox Business office at the telephone number listed, starting on page 6.
When you are notified by your local Cox Business office that your Group Mailbox has been set up, you will need to record your greeting and password for your main mailbox.
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Setting up your Main Voice Mailbox
• Call your Cox Voice Mail Access Number (see voice mail access numbers on page 6) from the Cox Digital Telephone line to which the mailbox is assigned.
If you have Caller ID block on your line, you will need to press prior to dialing the number to disable this feature for the initial setup call.
• You will be prompted to enter your password. Your temporary password is
“269266”, or “COXCOM”.
• Follow the instruction prompts to change the password and record your name and greeting.
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Index
Feature
Accessing Your Voice Mailboxes
From Main Number
From Any Other Number
Automatic Call Back
Copying (Forwarding) Message
Date/Time Stamp
Distinctive Dial Tone
Delete Message
Extension Mailbox
Fax Mail
Greetings
Create a Greeting
Greeting Schedules
Group Distribution Lists
Group (Multiple Number) Mailbox
Language, Change option
(English or Spanish)
Making Message
Message Notification to Pager,
Phone or Cellular Device
Multiple Greetings
Notification of Personal Operator
Password Changes
Record Message
Recover Message
Reply to Message
Send Message
Skip Message
Menu
Listen Menu
Listen Menu
Personal Options Menu
Listen Menu
Listen Menu
Personal Options Menu
Greetings Menu
Greetings Menu
Personal Options Menu
Personal Options Menu
Record Menu
Personal Options Menu
Greetings Menu
Personal Options Menu
Personal Options Menu
Record Menu
Listen Menu
Listen Menu
Record Menu
Listen Menu
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9
10
17
14
Page
8
8
9
10
12
13
14
18
16
11
15
12
15
15
11
10
11
11
10
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www.coxbusiness.com
Service and features not available in all areas. Some features may incur local usage charges in certain markets.
Long distance rates will vary. Telephone modem equipment required. Modem uses electrical power to operate and has backup battery power provided by Cox if electricity is interrupted. Telephone service including access to e911 services will not be available during an extended power outage or if modem is moved or inoperable.
Telephone services are provided by an affiliated entity. © 2008 Cox Communications, Inc. All rights reserved.
UGVM0608
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