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book.book Page 1 Wednesday, February 17, 2010 6:17 PM
Dell™ PowerEdge™ R815
Hardware Owner’s
Manual
Regulatory Model: E05S
Regulatory Type: E05S001
book.book Page 2 Wednesday, February 17, 2010 6:17 PM
Notes, Cautions, and Warnings
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
CAUTION:
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING:
A WARNING indicates a potential for property damage, personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.
Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries;
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Regulatory Model: E05S
Regulatory Type: E05S001
February 2010 Rev. A00
book.book Page 3 Wednesday, February 17, 2010 6:17 PM
Contents
1
. . . . . . . . . . . . . . . . . .
11
Accessing System Features During Startup
11
Front-Panel Features and Indicators
12
. . . . . . . . . . . . . . . . . . .
14
Home Screen . . . . . . . . . . . . . . . . . . . .
15
Setup Menu . . . . . . . . . . . . . . . . . . . . .
16
View Menu . . . . . . . . . . . . . . . . . . . . .
17
Hard-Drive Indicator Patterns . . . . . . . . . . . . . .
17
Back-Panel Features and Indicators . . . . . . . . . .
18
Guidelines for Connecting External Devices . . . . . .
20
NIC Indicator Codes . . . . . . . . . . . . . . . . . . .
20
Power Indicator Codes . . . . . . . . . . . . . . . . .
21
LCD Status Messages . . . . . . . . . . . . . . . . . .
22
22
23
. . . . . . . . . . . . . . . . . . . .
38
. . . . . . . . . . . . . . . . . . .
51
. . . . . . . . . . . . . . . . .
51
Alert Messages . . . . . . . . . . . . . . . . . . . . .
51
Contents
3
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4
Other Information You May Need . . . . . . . . . . . .
51
2
Using the System Setup Program and
. . . . . . . . . . . . . . . . .
53
53
Entering the System Setup Program
54
Responding to Error Messages . . . . . . . . . . .
54
Using the System Setup Program Navigation
. . . . . . . . . . . . . . . . . . . . . . . . .
54
. . . . . . . . . . . . . . . . . .
55
Main Screen . . . . . . . . . . . . . . . . . . . .
55
Memory Settings Screen . . . . . . . . . . . . . .
57
Processor Settings Screen . . . . . . . . . . . . .
58
SATA Settings Screen . . . . . . . . . . . . . . . .
59
Boot Settings Screen . . . . . . . . . . . . . . . .
59
Integrated Devices Screen . . . . . . . . . . . . .
60
PCI IRQ Assignments Screen . . . . . . . . . . . .
61
Serial Communication Screen . . . . . . . . . . .
61
Power Management Screen . . . . . . . . . . . .
62
System Security Screen . . . . . . . . . . . . . .
63
Exit Screen . . . . . . . . . . . . . . . . . . . . .
64
Entering the UEFI Boot Manager . . . . . . . . . . . . .
64
Using the UEFI Boot Manager Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . .
65
UEFI Boot Manager Screen . . . . . . . . . . . . .
65
UEFI Boot Settings Screen . . . . . . . . . . . . .
66
System Utilities Screen . . . . . . . . . . . . . . .
66
System and Setup Password Features . . . . . . . . . .
66
67
69
Contents
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Embedded System Management . . . . . . . . . . . .
70
iDRAC6 Configuration Utility . . . . . . . . . . . . . .
71
Entering the iDRAC6 Configuration Utility . . . . .
71
3
73
Recommended Tools . . . . . . . . . . . . . . . . . . .
73
Inside the System . . . . . . . . . . . . . . . . . . . .
73
Front Bezel (Optional) . . . . . . . . . . . . . . . . . .
75
75
75
Opening and Closing the System
76
Opening the System . . . . . . . . . . . . . . . .
76
Closing the System . . . . . . . . . . . . . . . . .
77
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . .
78
78
79
80
Installing a Hard-Drive Carrier
81
Removing a Hard Drive From a Hard-Drive
Carrier . . . . . . . . . . . . . . . . . . . . . . . .
82
Installing a Hard Drive Into a Hard-Drive
. . . . . . . . . . . . . . . . . . . . . . . .
82
. . . . . . . . . . . . . . . . . . . . . . .
83
Removing an Optical Drive . . . . . . . . . . . . .
83
Installing an Optical Drive . . . . . . . . . . . . .
84
Power Supplies . . . . . . . . . . . . . . . . . . . . . 85
Removing a Power Supply . . . . . . . . . . . . .
85
Installing a Power Supply . . . . . . . . . . . . .
87
Contents
5
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6
Contents
Removing the Power Supply Blank . . . . . . . . .
87
Installing the Power Supply Blank . . . . . . . . .
87
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . .
88
88
89
. . . . . . . . . . . . . . . . .
90
. . . . . . . . . . . . . . . . . . . . .
92
General Memory Module Installation
. . . . . . . . . . . . . . . . . . . . . .
93
93
98
100
. . . . . . . . . . . . . . . . . . . . . .
101
Removing a Cooling Fan . . . . . . . . . . . . .
101
Installing a Cooling Fan . . . . . . . . . . . . . .
103
Removing the Cooling Fan Assembly . . . . . . .
103
Installing the Cooling Fan Assembly . . . . . . .
104
Internal USB Memory Key . . . . . . . . . . . . . . .
105
Internal NIC Hardware Key . . . . . . . . . . . . . .
106
Expansion Cards and Expansion-Card Risers . . . . .
107
Expansion Card Installation Guidelines
107
109
111
Removing Expansion-Card Riser 1
112
Installing Expansion-Card Riser 1
114
Removing Expansion-Card Riser 2
114
Installing Expansion-Card Riser 2
115
Integrated Storage Controller Card . . . . . . . . . .
116
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Removing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . .
116
Installing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . .
118
RAID Battery (Optional) . . . . . . . . . . . . . . . . .
119
119
120
iDRAC6 Enterprise Card (Optional)
121
Removing an iDRAC6 Enterprise Card . . . . . . .
121
Installing an iDRAC6 Enterprise Card . . . . . . .
122
VFlash Media (Optional) . . . . . . . . . . . . . . . . .
123
123
Installing a VFlash Media Card
123
Internal Dual SD Module (Optional)
124
Removing the Internal Dual SD Module . . . . . .
124
Installing the Internal Dual SD Module . . . . . . .
125
Processors . . . . . . . . . . . . . . . . . . . . . . . .
126
126
130
. . . . . . . . . . . . . . . . . . . . . .
132
Replacing the System Battery . . . . . . . . . . .
132
SAS Backplane . . . . . . . . . . . . . . . . . . . . .
134
134
136
. . . . . . . . . . . . . . . .
136
Removing the Power Distribution Board . . . . . .
136
Replacing the Power Distribution Board . . . . . .
139
Control Panel Assembly . . . . . . . . . . . . . . . . .
140
Contents
7
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8
Display Module . . . . . . . . . . . . . . . . . .
140
Display Module . . . . . . . . . . . . . . . . . .
141
Removing the Control Panel Board . . . . . . . .
143
Installing the Control Panel Board . . . . . . . .
144
System Board Assembly . . . . . . . . . . . . . . . .
144
Removing the System Board Assembly
145
Installing the System Board Assembly
148
4
151
Safety First—For You and Your System . . . . . . . .
151
Troubleshooting System Startup Failure . . . . . . . .
151
Troubleshooting External Connections . . . . . . . .
151
Troubleshooting the Video Subsystem . . . . . . . . .
152
Troubleshooting a USB Device . . . . . . . . . . . .
152
Troubleshooting a Serial I/O Device . . . . . . . . . .
153
Troubleshooting a NIC . . . . . . . . . . . . . . . . .
153
Troubleshooting a Wet System . . . . . . . . . . . . .
154
Troubleshooting a Damaged System . . . . . . . . . .
155
Troubleshooting the System Battery . . . . . . . . . .
156
Troubleshooting Power Supplies . . . . . . . . . . .
157
Troubleshooting System Cooling Problems . . . . . .
157
158
159
Contents
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Troubleshooting an Internal USB Key . . . . . . . . . .
162
Troubleshooting an SD Card . . . . . . . . . . . . . . .
163
Troubleshooting an Optical Drive . . . . . . . . . . . .
164
Troubleshooting a Hard Drive . . . . . . . . . . . . . .
165
Troubleshooting a Storage Controller . . . . . . . . . .
166
Troubleshooting Expansion Cards . . . . . . . . . . . .
167
Troubleshooting the Processors . . . . . . . . . . . . .
168
5
Running the System Diagnostics
171
. . . . . . . . . . . . . . . .
171
Embedded System Diagnostics Features
171
When to Use the Embedded System Diagnostics
172
Running the Embedded System Diagnostics
172
System Diagnostics Testing Options
172
173
Selecting Devices for Testing . . . . . . . . . . .
173
Selecting Diagnostics Options . . . . . . . . . . .
173
Viewing Information and Results . . . . . . . . . .
173
6
175
. . . . . . . . . . . . . . . . . .
175
. . . . . . . . . . . . . . . .
176
SAS Backplane Board Connectors
179
Contents
9
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Power Distribution Board Connectors . . . . . . . . .
180
Expansion-Card Riser-Board Components and
PCIe Buses . . . . . . . . . . . . . . . . . . . . . . .
181
Disabling a Forgotten Password
183
7
. . . . . . . . . . . . . . . . . . . . . .
185
Contacting Dell . . . . . . . . . . . . . . . . . . . . .
185
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
187
10
Contents
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About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2>
<F10>
Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 53.
Enters System Services, which opens the Lifecycle Controller. The
Lifecycle Controller allows you to access utilities such as embedded system diagnostics. For more information, see the Lifecycle Controller documentation at support.dell.com/manuals.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system's boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 53.
Starts PXE boot.
<F12>
<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the
System Event Log (SEL) and configuration of remote access to the system. For more information, see the iDRAC user documentation at support.dell.com/manuals.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation at support.dell.com/manuals.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
PERC card documentation at support.dell.com/manuals.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC at support.dell.com/manuals.
About Your System
11
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Front-Panel Features and Indicators
Figure 1-1.
Front-Panel Features and Indicators
1 2 3 4 5
6 7
8 9
10
Item Indicator, Button, or
Connector
1 Power-on indicator, power button
Icon Description
The power-on indicator lights when the system power is on.
The power button controls the DC power supply output to the system.
When the system bezel is installed, the power button is not accessible.
NOTE:
When powering on the system, the video monitor can take from several seconds to over two minutes to display an image, depending on the amount of memory installed in the system.
NOTE:
On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.
12
About Your System
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Item Indicator, Button, or
Connector
2 NMI button
Icon
3
4
5
USB connectors (2)
Video connector
System identification panel
6
7
LCD menu buttons
LCD panel
8 System identification button
Description
Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
Connect USB devices to the system. The ports are USB 2.0-compliant.
Connects a monitor to the system.
A slide-out panel for system information including the Express Service Tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.
Allows you to navigate the control panel
LCD menu.
Provides system ID, status information, and system error messages.
The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.
NOTE:
If the system is connected to AC power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.
The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the system status indicator on the back blink until one of the buttons is pushed again.
About Your System
13
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Item Indicator, Button, or
Connector
9 Optical drive
(optional)
Icon
10 Hard drives
Description
One optional slim-line SATA
DVD-ROM drive or DVD-RW drive.
NOTE:
DVD devices are data only.
Up to six 2.5 inch, external hotswappable SAS, SATA, or SSD hard drives.
LCD Panel Features
The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 22 for information
about specific status codes.
The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition. When the system is in standby mode, the LCD backlight is off and can be turned on by pressing the Left, Select, or
Right button on the LCD panel. The LCD backlight remains off if LCD messaging is turned off through the iDRAC6 utility, the LCD panel, or other tools.
Figure 1-2.
LCD Panel Features
1
2
3
4
14
About Your System
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Item
1
2
3
4
Buttons Description
Left
Select
Right
Moves the cursor back in one-step increments.
Selects the menu item highlighted by the cursor.
Moves the cursor forward in one-step increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling speed.
• Press again to repeat the cycle.
System identification Turns the system ID mode on (LCD panel flashes blue) and off.
Press quickly to toggle the system ID on and off. If the system hangs during POST, press and hold the system ID button for more than 5 seconds to enter BIOS Progress mode.
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the
LCD backlight turns off after 5 minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen.
To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon.
From the Home screen, press the Select button to enter the main menu. See the following tables for information on the Setup and View submenus.
About Your System
15
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Setup Menu
NOTE:
When you select an option in the Setup menu, you must confirm the option before proceeding to the next action.
Option
DRAC
Set error
Set home
Description
Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view and set the IP addresses of
DNS servers. Two separate DNS entries are available so that a primary and secondary DNS server may be configured.
Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL. This can be useful when trying to match an LCD message with an SEL entry.
Select Simple to display LCD error messages in a
simplified user-friendly format. See "LCD Status
Messages" on page 22 for a list of messages in this
format.
Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 17 to see
the options and option items that can be displayed by default on the Home screen.
16
About Your System
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View Menu
Option
DRAC IP
MAC
Name
Number
Power
Temperature
Description
Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
Displays the name of the Host, Model, or User String for the system.
Displays the Asset tag or the Service tag for the system.
Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu" on page 16.
Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Hard-Drive Indicator Patterns
2
1
1 hard-drive status indicator (green and amber)
2 hard-drive activity indicator (green)
About Your System
17
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Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second
Off
Blinks green, amber, and off
Blinks amber four times per second
Blinks green slowly
Steady green
Blinks green 3 seconds, amber
3 seconds, and off 6 seconds.
Identify drive/preparing for removal
Drive ready for insertion or removal
NOTE:
The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.
Drive predicted failure
Drive failed
Drive rebuilding
Drive online
Rebuild aborted
Back-Panel Features and Indicators
Figure 1-3.
Back-Panel Features and Indicators
1 2 3 4 5
6 7
16 15 14
13
12 11 10 9 8
18
About Your System
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Item Indicator, Button, or
Connector
1 PCIe slot 1
Icon
2 PCIe slot 2
3
4
5
6
7
8
9
10
11
PCIe slot 3
PCIe slot 4
PCIe slot 5
PCIe slot 6
Power supplies (2)
System identification button
System status indicator
System identification connector
Ethernet connectors
(4)
Description
PCI Express (Generation 2) x8 link expansion slot (24.13 cm [9.5"] length).
PCI Express (Generation 2) x4 link expansion slot (low-profile 24.13 cm
[9.5"] maximum length, with a standard height bracket).
PCI Express (Generation 2) x8 link expansion slot (low-profile 24.13 cm
[9.5"] length).
PCI Express (Generation 2) x8 link expansion slot (low-profile 24.13 cm
[9.5"] length).
PCI Express (Generation 2) x8 link expansion slot (24.13 cm [9.5"] length).
PCI Express (Generation 2) x8 link expansion slot (24.13 cm [9.5"] length).
1100 W power supplies.
The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the system status indicator on the back blink until one of the buttons is pushed again.
Lights blue during normal system operation.
Lights amber when the system needs attention due to a problem.
Connects the optional system status indicator assembly through the optional cable management arm.
Integrated 10/100/1000 NIC connectors.
About Your System
19
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13
14
Item Indicator, Button, or
Connector
12 USB connectors (4)
Icon
Video connector
Serial connector
Description
Connect USB devices to the system. The ports are USB 2.0-compliant.
Connects a monitor to the system.
Connects a serial device to the system.
15
16
VFlash media slot
(optional) iDRAC6 Enterprise port (optional)
Connects an external SD memory card for the optional iDRAC6 Enterprise card.
Dedicated management port for the optional iDRAC6 Enterprise card.
Guidelines for Connecting External Devices
• Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
• Ensure that the appropriate driver for the attached device has been installed on the system.
•
If it is necessary to enable ports on your system, see "Using the System
Setup Program and UEFI Boot Manager" on page 53.
NIC Indicator Codes
1
2
1 link indicator
20
About Your System
2 activity indicator
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Indicator Indicator Code
Link and activity indicators are off
Link indicator is green
The NIC is not connected to the network.
The NIC is connected to a valid network link at
1000 Mbps.
Link indicator is amber The NIC is connected to a valid network link at 10 or
100 Mbps.
Activity indicator is green blinking
Network data is being sent or received.
Power Indicator Codes
The power supplies have indicators that show whether power is present or whether a power fault has occurred.
• Not lit—AC power is not connected.
• Green—In standby mode, a green light indicates that a valid AC source is connected to the power supply and that the power supply is operational.
When the system is on, a green light also indicates that the power supply is providing DC power to the system.
• Amber—Indicates a problem with the power supply.
About Your System
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Figure 1-4.
Power Supply Status Indicator
1
22
1 power supply status indicator
LCD Status Messages
The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
NOTE:
If your system fails to boot, press the System ID button for at least 5 seconds
until an error code appears on the LCD. Record the code, then see "Getting Help" on page 185.
Viewing Status Messages
If a system error occurs, the LCD screen turns amber. Press the Select button to view the list of errors or status messages. Press the left and right buttons to highlight an error number, and press Select to view the error.
About Your System
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Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For other faults, you must take action to remove the message from the display:
• Clear the SEL—You can perform this task remotely, but you will lose the event history for the system.
• Power cycle—Turn off the system and disconnect it from the electrical outlet; wait approximately 10 seconds, reconnect the power cable, and restart the system.
NOTE:
The following LCD status messages are displayed in the Simple format. See
"Setup Menu" on page 16 to select the format in which the messages are displayed.
Table 1-1.
LCD Status Messages
Code Text Causes Corrective Actions
E1000 Failsafe voltage error.
Contact support.
E1114 Ambient Temp exceeds allowed range.
Check the system event log for critical failure events.
Ambient temperature reached a point outside the allowed range.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E1116 Memory disabled, temp above range. Power cycle AC.
Memory exceeded allowable temperature and has been disabled to prevent damage to the components.
Remove AC power to the system for 10 seconds and restart the system.
the problem persists, see
About Your System
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Code Text
E1210 Motherboard battery failure.
Check battery.
Causes Corrective Actions
E1119 Chipset # temp out of range. Check motherboard heatsinks.
Chipset temperature reached a point outside the allowed range.
CMOS battery is missing or the voltage is outside the allowable range.
E1211 RAID
Controller battery failure.
Check battery.
E1216 3.3V
Regulator failure.
Reseat PCIe cards.
RAID battery is either missing, bad, or unable to recharge due to thermal issues.
3.3 V voltage regulator failed.
E1219 Disk
Backplane power failure.
Check BP power cable.
Storage backplane voltage regulator failed.
E122C CPU Power
Fault. Power cycle AC.
A power fault was detected when powering up the processor(s).
Reseat the RAID battery
Remove and reseat the
PCIe expansion cards. If the problem persists, see
Remove and reconnect the backplane power cable.
If the problem persists,
see "Getting Help" on page 185.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
24
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Code Text Causes Corrective Actions
E122D Memory
Regulator #
Failed.
Reseat DIMMs.
One of the memory voltage regulators failed.
Reseat the memory modules. See
E122E On-board regulator failed. Call support.
One of the on-board voltage regulators failed.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E1243 CPU # VCORE
Regulator failure.
Contact
Support.
E1310 Fan ## RPM exceeding range. Check fan.
Processor voltage regulator failed.
RPM of specified fan is outside the intended operating range.
Reseat the processor. See
If the problem persists,
see "Getting Help" on page 185.
E1313 Fan redundancy lost. Check fans.
The system is no longer fan redundant. Another fan failure would put the system at risk of over-heating.
Check LCD for additional scrolling messages. See
"Troubleshooting a Fan" on page 158.
E1314 Critical system cooling loss.
Check fans.
All fans have been removed from the system.
Ensure that the fans are properly installed. See
"Troubleshooting a Fan" on page 158.
E1410 System Fatal
Error detected.
A fatal system error detected.
Check LCD for additional scrolling messages.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
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Code Text Causes Corrective Actions
E1414 CPU # temp exceeding range. Check
CPU heatsink.
Specified processor is out of acceptable temperature range.
Ensure that the processor heat sinks are properly installed. See
E1418 CPU # not detected.
Check CPU is seated properly.
Specified processor is missing or bad and the system is in an unsupported configuration.
Ensure that the specified processor is properly installed. See
E141C Unsupported
CPU configuration
. Check CPU or BIOS revision.
Processors are in an unsupported configuration.
Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system’s
Getting Started Guide.
E141F CPU # protocol error. Power cycle AC.
The system BIOS reported a processor protocol error.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E1420 CPU Bus parity error.
Power cycle
AC.
The system BIOS reported a processor bus parity error.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
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Code Text Causes Corrective Actions
E1421 CPU #
The system BIOS reported a initialization processor initialization error.
error. Power cycle AC.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E1422 CPU # machine check error.
The system BIOS reported a machine check error.
Power cycle
AC.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E1610 Power Supply
# (#### W) missing.
Check power supply.
Specified power supply removed or is missing from the system.
E1614 Power Supply
# (#### W) error. Check power supply.
Specified power supply failed.
E1618 Predictive failure on
Power Supply
# (#### W).
Check PSU.
A power supply fan failure, an over-temperature condition, or power supply communication error caused the predictive warning of an impending power supply failure.
E161C Power Supply
# (#### W) lost AC power. Check
PSU cables.
Specified power supply is installed but lost its AC input.
Check the AC power source for the specified power supply. If the problem persists, see
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Code Text Causes Corrective Actions
E1620 Power Supply
# (#### W) AC power error.
Check PSU cables.
Specified power supply's AC input is outside the allowable range.
Check the AC power source for the specified power supply. If the problem persists, see
E1624 Lost power supply redundancy.
Check PSU cables.
E1629 Power required >
PSU wattage.
Check PSU and config.
The power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.
The system configuration requires more power than the power supplies can provide, even with throttling.
Turn off power to the system, check if adequate power is supplied to the system. See the Getting
Started Guide for information on the
System power requirements.
E1631 System power draw exceeded threshold.
Contact support.
Processor and memory throttling is not sufficient to keep system power consumption below the maximum safe level with the current power supply configuration.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E1632 FailSafe event.
Contact support.
The processors and memory have been throttled to keep system power consumption below the maximum safe level with current power supply configuration.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
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Code Text Causes Corrective Actions
E1710 I/O channel check error.
Review & clear SEL.
The system BIOS reported an I/O channel check.
Check the SEL for more information and then clear the SEL. Remove
AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E1711 PCI parity error on Bus
## Device ##
Function ##.
The system BIOS reported a
PCI parity error on a component that resides in
PCI configuration space at bus ##, device ##, function ##.
Remove and reseat the
PCIe expansion cards. If the problem persists, see
PCI parity error on Slot
#. Review & clear SEL.
The system BIOS reported a
PCI parity error on a component that resides in the specified slot.
Remove and reseat the
PCIe expansion cards. If the problem persists, see
E1712 PCI system error on Bus
## Device ##
Function ##.
The system BIOS reported a
PCI system error on a component that resides in
PCI configuration space at bus ##, device ##, function ##.
Remove and reseat the
PCIe expansion cards. If the problem persists, see
PCI system error on Slot
#. Review & clear SEL.
The system BIOS reported a
PCI system error on a component that resides in the specified slot.
Remove and reseat the expansion-card riser that provides the specified slot.
Expansion-Card Risers" on page 107. If the
problem persists, the riser card or system board is
faulty. See "Getting Help" on page 185.
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Code Text Causes Corrective Actions
E1714 Unknown error. Review
& clear SEL.
The system BIOS determined there has been an error in the system, but is unable to determine its origin.
Check the SEL for more information and then clear the SEL. Remove
AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E1715 Fatal I/O
Error. Review
& clear SEL.
The system BIOS determined there has been a fatal error in the system.
Check the SEL for more information, and then clear the SEL. Remove
AC power to the system for 10 seconds, and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E1716 Chipset IERR
Bus ## Dev ##
Function ##.
Review & clear SEL.
The system BIOS reported a chipset internal error that resides in bus ##, device
##, function ##.
Check the SEL for more information, and then clear the SEL. Remove
AC power to the system for 10 seconds, and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E1717 CPU # internal error. Review
& clear SEL.
The system BIOS determined that the specified processor has had an internal error.
Check the SEL for more information, and then clear the SEL. Remove
AC power to the system for 10 seconds, and restart the system.
If the problem persists,
see "Getting Help" on page 185.
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Code Text Causes Corrective Actions
E171F PCIe fatal error on Bus
## Device ##
Function ##.
The system BIOS reported a
PCIe fatal error on a component that resides in
PCI configuration space at bus ##, device ##, function ##.
Remove and reseat the
PCIe expansion cards. If the problem persists, see
PCIe fatal error on Slot
#. Review & clear SEL.
The system BIOS reported a
PCIe fatal error on a component that resides in the specified slot.
Remove and reseat the expansion-card riser. See
Expansion-Card Risers" on page 107. If the
problem persists, the riser card or system board is
faulty. See "Getting Help" on page 185.
E1810 Hard drive ## fault. Review
The specified hard drive experienced a fault.
& clear SEL.
Information only.
E1812 Hard drive ## removed.
Check drive.
The specified hard drive is removed from the system.
E1A11 PCI Riser mismatch.
Reconfigure.
PCIe risers are not hardware & configured correctly. Some configuration invalid configurations prevent the system from powering on.
E1A12 PCI Riser not detected.
Check Riser.
One or both of the PCIe risers are missing. This prevents the system from powering on.
Reinstall the expansion-
If the problem persists, the riser card or system board is faulty. See
Reinstall the missing riser
Expansion-Card Riser 1" on page 113 and
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Code Text Causes
E1813 Internal Dual
SD Module
Card #
The internal dual SD module card failed. failed. Check
SD card.
E1814 Internal SD
Module Card # writeprotected.
Check SD
The internal dual SD module card is writeprotected and cannot be used.
card.
E1815 Internal Dual
SD Module redundancy lost. Check
The internal dual SD module bootable media is no longer redundant.
SD cards.
E1A14 SAS cable A failure.
Check connection.
SAS cable A is missing or bad.
E1A15 SAS cable B failure.
Check connection.
E1A1D Control panel
USB cable not detected.
Check cable.
SAS cable B is missing or bad.
USB cable to the control panel is missing or bad.
Corrective Actions
Reseat the internal dual
SD module card.
If the problem persists,
see "Getting Help" on page 185.
Change the write-protect switch setting on SD card.
Reseat the internal dual
SD module card.
If the problem persists,
see "Getting Help" on page 185.
Reseat the cable. If the problem persists, replace the cable.
If the problem persists,
see "Getting Help" on page 185.
Reseat the cable. If the problem persists, replace the cable.
If the problem persists,
see "Getting Help" on page 185
Reseat the cable. If the problem persists, replace the cable.
If the problem persists,
see "Getting Help" on page 185.
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Code Text
E2014 CMOS RAM failure.
Power cycle
AC.
E2015 DMA
Controller failure.
Power cycle
AC.
E2016 Interrupt
Controller failure.
Power cycle
AC.
Causes Corrective Actions
E2010 Memory not detected.
Inspect
DIMMs.
No memory detected in the system.
Install memory or reseat the memory modules. See
E2011 Memory
Check DIMMs.
Memory detected, but is not configuration configurable. Error detected failure. during memory configuration.
E2012 Memory configured but unusable.
Memory configured, but is unusable.
Check DIMMs.
E2013 BIOS unable to shadow memory. Check
DIMMs.
The system BIOS failed to copy its flash image into memory.
CMOS failure. CMOS RAM not functioning properly.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
DMA controller failure.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
Interrupt controller failure.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
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34
Code Text Causes Corrective Actions
E2017 Timer refresh failure.
Power cycle
AC.
E2018 Programmable
Timer error.
Power cycle
AC.
E2019 Parity error.
Power cycle
AC.
Timer refresh failure.
Programmable interval timer error.
Parity error.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E201A SuperIO failure.
Power cycle
AC.
SIO failure.
E201B Keyboard controller error. Power cycle AC.
Keyboard controller failure.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
E201C SMI
System management initialization interrupt (SMI) failure. initialization failure.
Power cycle
AC.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
see "Getting Help" on page 185.
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Code Text Causes Corrective Actions
E201D Shutdown test failure.
Power cycle
BIOS shutdown test failure. Remove AC power to the system for 10 seconds and restart the system.
AC.
If the problem persists,
see "Getting Help" on page 185.
E201E POST memory test failure.
BIOS POST memory test failure.
Check DIMMs.
If the problem persists,
see "Getting Help" on page 185.
E2020 CPU
Processor configuration configuration failure. failure.
Check screen message.
Check screen for specific error messages. See
E2021 Incorrect memory configuration.
Incorrect memory configuration.
Review User
Guide.
Check screen for specific error messages. See
E2022 General failure during POST.
Check screen message.
General failure after video.
Check screen for specific error messages.
E2026 Memory
Invalid memory initialization configuration.
error.
Contact support.
Ensure that the memory modules are installed in a valid configuration. See
Installation Guidelines" on page 93. See "Getting
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36
Code Text Causes Corrective Actions
E2110 Multibit
Error on DIMM
##. Reseat
DIMM.
The memory module in slot
"##" has had a multi-bit error (MBE).
Reseat the memory module in its socket.
If the problem persists,
E2111 SBE log disabled on
DIMM ##.
Reseat DIMM.
The system BIOS disabled memory single-bit error
(SBE) logging and will not log any more SBEs until the system is rebooted. "##" represents the memory module implicated by the
BIOS.
Reseat the memory module in its socket.
If the problem persists,
E2112 Memory spared on Card x
DIMM ##.
Power cycle
AC.
The system BIOS spared the memory because it determined that the memory has too many errors.
Remove AC power to the system for 10 seconds and restart the system.
If the problem persists,
I1910 Intrusion detected.
Check chassis cover.
System cover removed.
Replace the chassis cover or ensure the chassis cover is properly installed. See
"Closing the System" on page 77.
I1911 LCD Log Full.
Check SEL to review all
Errors.
LCD overflow message. A maximum of ten error messages can display sequentially on the LCD.
The eleventh message instructs the user to check the SEL for details on the events.
I1912 SEL full.
Review & clear log.
The SEL is full of events and is unable to log any more.
Check the SEL for details on the events.
Remove AC power to the system for 10 seconds or clear the SEL.
Check the SEL for more information and then clear the SEL.
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Code Text Causes Corrective Actions
W1100 CPU VCORE
Regulator temp exceeding range. Check fans.
The regulator temperature reached a point outside the allowed range.
W1102 Mem Voltage
Regulator temp exceeding range. Check fans
The regulator temperature reached a point outside the allowed range.
W1228 RAID
Controller battery capacity <
24hr.
Warns predictively that the
RAID battery has less than
24 hours of charge left.
the problem persists, see
the problem persists, see
Allow RAID battery to charge to greater than 24 hours of sustained charge.
If problem persists, replace the RAID battery.
Module (Optional)" on page 123.
W1630 Power supply redundancy degraded.
Check PSU cables.
The power supply subsystem is no longer fully redundant.
Reseat the power supplies.
If the problem persists,
see "Getting Help" on page 185.
NOTE:
For the full name of an abbreviation or acronym used in this table, see the
Glossary at support.dell.com/manuals.
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System Messages
System messages appear on the screen to notify you of a possible problem with the system.
NOTE:
If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
Table 1-2. System Messages
Message Causes Corrective Actions
Alert! iDRAC6 not responding.
Rebooting.
The iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization. The system will reboot.
Wait for the system to reboot.
Remove AC power to the system for 10 seconds and restart the system.
Alert! iDRAC6 not responding.
Power required
The iDRAC6 has stopped responding.
may exceed PSU wattage.
The iDRAC6 was remotely reset while the system was booting.
Alert!
Continuing system boot accepts the risk
After AC recovery, the iDRAC6 takes longer than normal to boot.
that system may power down without warning.
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Message Causes Corrective Actions
Alert! Node
Interleaving disabled! Memory configuration does not support
Node
Interleaving.
Alert!
Continuing system boot accepts the risk that system may power down without warning.
The memory configuration has changed (for example, a memory module has failed) so that node interleaving cannot be supported. The system will run but without node interleaving.
Alert! Power required exceeds
PSU wattage.
Check PSU and system configuration.
The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies.
Alert! Redundant memory disabled!
Memory configuration does not support redundant memory.
Redundant memory was enabled in the system setup program, but the current configuration does not support redundant memory.
A memory module may be faulty.
Ensure that the memory modules are installed in a configuration that supports node interleaving. Check other system messages for additional information for possible causes. For memory configuration information,
the problem persists, see
If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply. If Energy Smart power supplies are installed, replace them with the High
Output power supplies to use
Check the memory modules for failure. See
the memory setting, if
UEFI Boot Manager" on page 53.
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Message Causes Corrective Actions
Alert! System fatal error during previous boot.
An error caused the system to reboot.
Check other system messages for additional information for possible causes.
System is in manufacturing mode.
Reboot to take the system out of manufacturing mode.
BIOS
MANUFACTURING
MODE detected.
MANUFACTURING
MODE will be cleared before the next boot.
System reboot required for normal operation.
BIOS Update
Attempt Failed!
Remote BIOS update attempt failed.
Retry the BIOS update. If the problem persists, see
Caution!
NVRAM_CLR jumper is installed on system board.
NVRAM_CLR jumper is installed in the clear setting.
CMOS has been cleared.
Move the NVRAM_CLR jumper to the default position (pins 3 and 5). See
location. Restart the system and re-enter the BIOS
UEFI Boot Manager" on page 53.
CPU set to minimum frequency.
The processor speed may be intentionally set lower for power conservation.
If not an intentional setting, check any other system messages for possible causes.
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Message
CPUs with different cache sizes detected.
CPUs with different core sizes detected!
System halted.
Causes
Mismatched processors have been installed in the system.
Corrective Actions
Ensure that all processors have the same cache size, number of cores, and power rating. Ensure that the processors are properly
installed. See "Processors" on page 125.
CPUs with different power rating detected!
System halted.
Current boot mode is set to UEFI.
Please ensure compatible bootable media is
The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non-
UEFI. available. Use the system setup
Ensure that the boot mode is set correctly and that the proper bootable media is
UEFI Boot Manager" on page 53.
program to change the boot mode as needed.
Decreasing available memory.
Faulty or improperly installed memory modules.
Reseat the memory modules.
Embedded NICx and
NICy:
OS NIC=<ENABLED
|DISABLED>,
Management
Shared NIC=
The operating system NIC interface is set in BIOS. The
Management Shared NIC interface is set in management tools.
<ENABLED
|DISABLED>
Check the system management software or the
System Setup program for
NIC settings. If a problem is indicated, see
"Troubleshooting a NIC" on page 153.
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42
Message Causes Corrective Actions
Error 8602 -
Auxiliary Device
Failure. Verify
Mouse or keyboard cable is loose or improperly connected.
that mouse and keyboard are securely attached to
Reseat the mouse or keyboard cable.
Defective mouse or keyboard. Ensure that the mouse or keyboard is operational. See
correct connectors.
Gate A20 failure.
General failure.
Invalid configuration information - please run SETUP program.
Faulty keyboard controller; faulty system board.
The operating system is unable to carry out the command.
An invalid system configuration caused a system halt.
Invalid PCIe card found in the
Internal_Storage slot!
The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot.
Keyboard controller failure.
Faulty keyboard controller; faulty system board.
See "Getting Help" on page 185.
This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem.
Run the System Setup program and review the
current settings. See "Using the System Setup Program and UEFI Boot Manager" on page 53.
Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot. See
"VFlash Media (Optional)" on page 122.
See "Getting Help" on page 185.
Keyboard data line failure.
Keyboard stuck key failure.
Keyboard cable connector is improperly connected or the keyboard is defective.
Reseat the keyboard cable. If the problem persists, see
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Message Causes Corrective Actions
Keyboard fuse has failed.
Overcurrent detected at the keyboard connector.
Local keyboard may not work because all user accessible USB
The USB ports are disabled in the system BIOS.
ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.
See "Getting Help" on page 185.
Power down and restart the system using the power button, and then enter the
System Setup program to enable the USB port(s). See
Manufacturing mode detected.
Memory tests terminated by keystroke.
No boot device available.
System is in manufacturing mode.
POST memory test was terminated by pressing the spacebar.
Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or non-bootable USB key installed.
Reboot to take the system out of manufacturing mode.
Information only.
Use a bootable USB key, CD, or hard drive. If the problem persists, see
information on setting the order of boot devices.
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Message Causes Corrective Actions
No boot sector on hard drive.
No timer tick interrupt.
PCI BIOS failed to install.
Incorrect configuration settings in System Setup program, or no operating system on hard drive.
Faulty system board.
PCIe device BIOS (Option
ROM) checksum failure detected during shadowing.
Cables to expansion card(s) loose; faulty or improperly installed expansion card(s).
Check the hard-drive configuration settings in the
System Setup program. See
necessary, install the operating system on your hard drive. See your operating system documentation.
See "Getting Help" on page 185.
Reseat the expansion card(s).
Ensure that all appropriate cables are securely connected to the expansion card(s). If the problem persists, see
PCIe Training
Error: Expected
Link Width is x,
Actual Link Width is y.
Faulty or improperly installed
PCIe card in the specified slot.
Reseat the PCIe card in the specified slot number. See
problem persists, see
Plug & Play
Configuration
Error.
Error encountered in initializing PCIe device; faulty system board.
Install the NVRAM_CLR jumper in the clear position
(pins 1 and 3) and reboot the
jumper location. If the problem persists, see
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Message Causes Corrective Actions
Read fault.
Requested sector not found.
The operating system cannot read from the hard drive, optical drive, or USB device, the system could not find a particular sector on the disk, or the requested sector is defective.
Replace the optical medium,
USB medium or device.
Ensure that the SAS backplane, USB, or SATA cables are properly connected. See
appropriate drive(s) installed in your system.
SATA Port x device not found.
There is no device connected to the specified SATA port.
Information only.
SATA port x device autosensing error.
The drive connected to the specified SATA port is faulty.
Replace the faulty drive.
SATA port x device configuration error.
SATA port 0 device failure.
Requested sector not found.
Faulty hard drive, USB device, or USB medium.
Seek error.
Seek operation failed.
Shutdown failure.
General system error.
Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected. See
appropriate drive(s) installed in your system.
See "Getting Help" on page 185.
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Message Causes Corrective Actions
The amount of system memory has changed.
Memory has been added or removed or a memory module may be faulty.
If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See
Time-of-day clock stopped.
Time-of-day not set - please run
SETUP program.
Faulty battery or faulty chip. See "Troubleshooting the
Incorrect Time or Date settings; faulty system battery.
Check the Time and Date
UEFI Boot Manager" on page 53. If the problem
persists, replace the system
battery. See "System Battery" on page 131.
Timer chip counter 2 failed.
TPM or TCM configuration operation honored. System will now reset.
Faulty system board.
A Trusted Platform Module
(TPM) or China Trusted
Platform Module (TCM) configuration command has been entered. The system will reboot and execute the command.
See "Getting Help" on page 185.
Information only.
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Message Causes Corrective Actions
TPM or TCM configuration operation is pending. Press
(I) to Ignore OR
(M) to Modify to allow this change and reset the system.
This message displays during system restart after a TPM or
TCM configuration command has been entered.
User interaction is required to proceed.
Enter I or M to proceed.
WARNING:
Modifying could prevent security.
TPM or TCM failure.
A TPM or TCM function has failed.
See "Getting Help" on page 185.
Unable to launch
System Services image. System halted!
System halted after <F10> keystroke because System
Services image is either corrupted in the system firmware or has been lost due to system board replacement.
Restart the system and update the Lifecycle
Controller repository to the latest software to restore full functionality. See the
Lifecycle Controller user documentation for more information.
Unexpected interrupt in protected mode.
The iDRAC6 Enterprise card flash memory may be corrupted.
Restore the flash memory using the latest version on support.dell.com. See the iDRAC6 user's guide for instructions on performing a field replacement of the flash memory.
Improperly seated memory modules or faulty keyboard/mouse controller chip.
Reseat the memory modules.
problem persists, see
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Message
Unsupported CPU combination
Unsupported CPU stepping detected.
Causes
Processor(s) is not supported by the system.
Corrective Actions
Install a supported processor or processor combination.
Unsupported DIMM detected. The following DIMM has been disabled: x
Unsupported memory configuration.
DIMM mismatch across slots detected:
x,x,...
Invalid memory configuration. The system will run but with the specified memory module disabled.
Invalid memory configuration. Memory modules are mismatched in the specified slots.
Ensure that the memory modules are installed in a valid configuration. See
Installation Guidelines" on page 93.
Ensure that the memory modules are installed in a valid configuration. See
Installation Guidelines" on page 93.
Warning: A fatal error has caused system reset!
Please check the system event log!
A fatal system error occurred and caused the system to reboot.
Check the SEL for information that was logged during the error. See the applicable troubleshooting
any faulty components specified in the SEL.
Warning: Front
Control Panel is not installed.
The control panel is not installed or has a faulty cable connection.
Install the control panel, or check the cable connections between the control panel board and the system board.
Warning! No micro code update loaded for processor n.
Micro code update failed.
Update the BIOS. See
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Message Causes Corrective Actions
Warning! Power required exceeds
PSU wattage.
Check PSU and system
The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. configuration.
Warning!
Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage.
System will reboot.
If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply. If Energy Smart power supplies are installed, replace them with High
Output power supplies to use
Write fault
Write fault on selected drive.
Faulty USB device, USB medium, optical drive assembly, hard drive, or harddrive subsystem.
Replace the USB medium or device. Ensure that the USB,
SAS backplane, or SATA cables are properly connected. See
Incorrect memory configuration
CPU n.
The DIMM group for CPU n is incorrectly configured and caused the system to halt.
memory configuration information. If the problem persists, see
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50
Message Causes Corrective Actions
HyperTransport error caused a system reset!
Please check the system event log for details!
A fatal system error occurred and caused the system to reboot.
Check the SEL for information that is logged during the error. See the applicable troubleshooting
for any faulty components specified in the SEL.
Warning:
Following faulty
DIMMs are ignored:
DIMM n1 n2
Faulty or improperly seated memory module(s). Check both DIMMs in the same channel for a possible fault.
Total memory size is reduced.
Warning:
Following faulty
DIMMs are disabled:
Faulty or improperly seated memory module(s). Check both DIMMs in the same channel for a possible fault.
DIMM n1 n2
Total memory size is reduced.
Warning: The installed memory configuration is not optimal. For
Invalid memory configuration. The system will run but with reduced functionality.
more information on valid memory configurations, please see the system documentation on the technical support web site.
Ensure that the memory modules are installed in a valid configuration. See
Installation Guidelines" on page 93. If the problem
persists, see
NOTE:
For the full name of an abbreviation or acronym used in this table, see the
Glossary at support.dell.com/manuals.
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Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette.
Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
NOTE:
Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application.
Diagnostics Messages
The system diagnostic utilities may issue messages if you run diagnostic tests
on your system. See "Running the System Diagnostics" on page 171 for more
information about system diagnostics.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation at support.dell.com/manuals.
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Other Information You May Need
WARNING:
See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document.
• The rack documentation included with your rack solution describes how to install your system into a rack.
• The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
• Dell systems management application documentation at support.dell.com/manuals provides information about installing and using the systems management software.
• Any media that ships with your system that provides documentation and tools for configuring and managing your system, including those pertaining to the operating system, system management software, system updates, and system components that you purchased with your system.
NOTE:
Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents.
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Using the System Setup Program and UEFI Boot Manager
The System Setup program enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can:
• Change the NVRAM settings after you add or remove hardware
• View the system hardware configuration
• Enable or disable integrated devices
• Set performance and power management thresholds
• Manage system security
Choosing the System Boot Mode
The System Setup program also enables you to specify the boot mode for installing your operating system:
• BIOS boot mode (the default) is the standard BIOS-level boot interface.
• UEFI boot mode is an enhanced 64-bit boot interface based on Unified
Extensible Firmware Interface (UEFI) specifications that overlays the
system BIOS. See "Entering the UEFI Boot Manager" on page 64 for more
information on this interface.
You must select the boot mode in the Boot Mode field of the "Boot Settings
Screen" of the System Setup program. After specifying the boot mode,
proceed to install your operating system in that mode. Thereafter, boot the system to the same boot mode (BIOS or UEFI) to access the installed operating system. Trying to boot the operating system from another boot mode causes the system to halt immediately at startup.
NOTE:
Operating systems must be UEFI-compatible (for example, Microsoft
®
Windows Server
®
2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the
BIOS boot mode.
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Entering the System Setup Program
1 Turn on or restart your system.
2 Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.
Responding to Error Messages
If an error message appears while the system is booting, make a note of the
message. See "System Messages" on page 38 for an explanation of the message
and suggestions for correcting errors.
NOTE:
After installing a memory upgrade, it is normal for your system to display a message the first time you start your system.
Using the System Setup Program Navigation Keys
Keys
Up arrow or <Shift><Tab>
Down arrow or <Tab>
Spacebar, <+>, <
–
>, left and right arrows
<Esc>
<F1>
Action
Moves to the previous field.
Moves to the next field.
Cycles through the settings in a field. In some fields, you can also type the appropriate value.
Exits the System Setup program and restarts the system if any changes were made.
Displays the System Setup program
' s help file.
NOTE:
For most of the options, any changes that you make are recorded but do not take effect until you restart the system.
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System Setup Options
Main Screen
NOTE:
The options for the System Setup program change based on the system configuration.
NOTE:
The System Setup program defaults are listed under their respective options in the following sections, where applicable.
Option
System Time
System Date
Memory Settings
Description
Sets the time on the system's internal clock.
Sets the date on the system's internal calendar.
Displays information related to installed memory. See
"Memory Settings Screen" on page 57.
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Option
Processor Settings
SATA Settings
Boot Settings
Integrated Devices
PCI IRQ Assignment
Serial Communication
Power Management
System Security
Keyboard NumLock
(
On default)
Description
Displays information related to processors (speed,
cache size, and so on). See "Processor Settings Screen" on page 58.
Displays a screen to enable or disable the integrated
SATA controller and ports. See "SATA Settings Screen" on page 59.
Displays a screen to specify the boot mode (BIOS or
UEFI). For BIOS boot mode, you can also specify the
boot devices. See "Boot Settings Screen" on page 59.
Displays a screen to enable or disable integrated device controllers and ports, and to specify related features
and options. See "Integrated Devices Screen" on page 60.
Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed
expansion card that requires an IRQ. See "PCI IRQ
Assignments Screen" on page 61.
Displays a screen to enable or disable the serial ports
and specify related features and options. See "Serial
Communication Screen" on page 61.
Enables you to manage power usage of the processor(s), fans, and memory modules with preconfigured or
customized settings. See "Power Management Screen" on page 62.
Displays a screen to configure the system password and
setup password features. See "System Security Screen"
on page 63, "Using the System Password" on page 67,
and "Using the Setup Password" on page 69 for more
information.
Determines whether your system starts up with the
NumLock mode activated on 101- or 102-key keyboards
(does not apply to 84-key keyboards).
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Option
Report Keyboard Errors
(
Report default)
F1/F2 Prompt on Error
(Enabled default)
Description
Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
Enables the system to halt on errors during POST, which allows the user to observe events that may scroll by unnoticed during normal POST. The user can press
<F1> to continue or <F2> to enter the System Setup program.
CAUTION:
When setting this option to Disabled, the system does not halt if an error occurs during
POST. Any critical errors are displayed and logged in the system event log.
Memory Settings Screen
Option
System Memory Size
System Memory Type
System Memory Speed
Video Memory
System Memory Testing
(Enabled default)
Redundant Memory
(Disabled default)
Node Interleaving
(Disabled default)
Description
Displays the amount of system memory.
Displays the type of system memory.
Displays the system memory speed.
Displays the amount of video memory.
Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled.
Specifies whether redundant memory is enabled on the system. Options are Enabled and Disabled.
If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is installed.
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Processor Settings Screen
Option Description
64-bit
Core Speed
Bus Speed
Hyper Transport
Technology (HT3 default)
Specifies if the processor(s) support 64-bit extensions.
Displays the processor clock speed.
Displays the processor bus speed.
Displays the HyperTransport link speed, and depending upon the system, this field may be read-only. HT3 capable systems ship with HT3 by default.
Enables or disables the HT Assist.
HT Assist (Enabled default)
CPU Virtualization
Technology
(Enabled default)
Enabled permits virtualization software to use the virtualization technology incorporated in the processor.
NOTE:
Disable this feature if your system does not run virtualization software.
DRAM Prefetcher
(Enabled default)
Hardware Prefetch
Training on Software
Prefetch
Hardware Prefetcher
(Enabled default)
Execute Disable
(Enabled default)
Number of Cores per
Processor (All default)
C1E
(Disabled default)
Processor X Family-
Model-Stepping
Enables or disables the DRAM prefetcher.
Enables or disables the Hardware prefetcher training on software prefetcher.
Enables or disables the hardware prefetcher.
Enables or disables Execute Disable Memory Protection
Technology.
Controls the number of enabled cores in each processor.
When set to Enabled, the processor(s) can switch to a minimum performance state when idle.
Displays the family and model number of each processor.
A submenu displays the core speed, the amount of cache memory, and the number of cores of the processor(s).
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SATA Settings Screen
Option
Embedded SATA
(Off default)
Port A
(Off default)
Boot Settings Screen
Description
ATA Mode enables the integrated SATA controller. Off disables the controller.
Auto enables BIOS support for the device attached to
SATA port A. Off disables BIOS support for the device.
Option
Boot Mode
(BIOS default)
Boot Sequence
Hard-Disk Drive
Sequence
USB Flash Drive
Emulation Type
Boot Sequence Retry
(Disabled default)
Description
CAUTION:
Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode.
If the operating system supports Unified Extensible
Firmware Interface, you can set this option to UEFI.
Setting this field to BIOS allows compatibility with non-
UEFI operating systems.
NOTE:
Setting this field to UEFI disables the Boot
Sequence, Hard-Disk Drive Sequence, and USB Flash Drive
Emulation Type fields.
If Boot Mode is set to BIOS, this field tells the system where the operating system files needed for startup are located. If Boot Mode is set to UEFI, you can access the
UEFI boot manager utility by rebooting the system and pressing <F11> when prompted to do so.
Determines the order in which the BIOS attempts to boot from hard drives in the system during system startup.
Determines the emulation type for a USB flash drive. If
Boot Mode is set to UEFI, this field is disabled.
If this field is enabled and the system has failed to boot, the system reattempts to boot after 30 seconds.
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Integrated Devices Screen
Option Description
Integrated SAS Controller
(Enabled default)
Enables or disables the integrated SAS controller.
User Accessible USB Ports
(All Ports On default)
Enables or disables the user accessible USB ports.
Options are All Ports On, Only Back Ports On, and All
Ports Off.
Enables or disables the internal USB port.
Internal USB Port
(On default)
Internal SD Card Port
(On default)
Redundancy
(Disabled default)
Embedded NIC1 and
NIC2
(Enabled default)
Embedded Gb NIC x
(Enabled default)
MAC Address
Enables or disables the internal SD card port.
Enables or disables the mirror mode for Internal Dual SD
Modules (if installed).
Enables or disables the operating system interface of the embedded NICs. The NICs can also be accessed through the system's management controller.
Enables or disables the integrated NIC. Options are
Enabled and Enabled with PXE. PXE support allows the system to boot from the network.
Displays the MAC address for the integrated 10/100/1000
NIC.
OS Watchdog Timer
(Disabled default)
Embedded Video
Controller
(Enabled default)
Aids recovery of the operating system, if your system stops responding. If set to Enabled, the operating system is allowed to initialize the timer.
Enables/disables BIOS support for the Embedded Video
Controller.
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PCI IRQ Assignments Screen
Option
< PCIe device>
Description
Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup.
Serial Communication Screen
Option Description
Serial Communication
(On without Console
Redirection default)
Selects whether the serial communication devices
(Serial Device 1 and Serial Device 2) are enabled in
BIOS. BIOS console redirection can also be enabled and the port address to be used can be specified.
Options are On without Console Redirection, On with
Console Redirection via COM1, On with Console
Redirection via COM2, and Off.
Serial Port Address
(Serial Device 1=COM1,
Serial Device2=COM2 default)
Sets the serial port addresses for the two serial devices.
NOTE:
Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device.
External Serial Connector
(Serial Device1 default)
Failsafe Baud Rate
(115200 default)
Remote Terminal Type
(VT 100/VT220 default)
Redirection After Boot
(Enabled default)
Specifies whether Serial Device 1, Serial Device 2, or
Remote Access Device has access to the external serial connector.
NOTE:
Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device.
Displays the failsafe baud rate used for console redirection. BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails. This rate should not be adjusted.
Sets the remote console terminal type, either
VT100/VT220 or ANSI.
Enables or disables BIOS console redirection when the operating system is loaded.
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Power Management Screen
Option Description
Power Management
(Active Power Controller default)
Options are OS Control, Active Power Controller,
Custom, or Maximum Performance. For all but the
Custom setting, the BIOS pre-configures the power settings on this screen as follows:
•
OS Control sets the processor power to OS DBPM, the fan power to
Minimum Power, and the memory power to
Maximum Performance. In this setting, all processor performance information is passed from the system
BIOS to the operating system for control. The operating system sets the processor performance based on processor utilization.
•
Active Power Controller sets the processor power to
System DBPM, the fan power to Minimum Power, and the memory power to
Maximum Performance. The
BIOS sets the processor performance based on processor utilization.
•
Maximum Performance sets all fields to Maximum
Performance.
If you select Custom, you can configure each option independently.
Options are OS DBPM, System DBPM, Maximum
Performance, or Minimum Power.
CPU Power and
Performance
Management
Fan Power and
Performance
Management
Options are Maximum Performance or Minimum Power.
Memory Power and
Performance
Management
Options are Maximum Performance, a specified frequency, or Minimum Power.
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System Security Screen
Option
System Password
Setup Password
Password Status
(Unlocked default)
Power Button
(Enabled default)
NMI Button
(Disabled default)
AC Power Recovery
(Last default)
Description
Displays the current status of the password security feature and allows a new system password assignment and verification.
NOTE:
See Using the "Using the System Password" on page 67 for more information.
Restricts access to the System Setup program by using a setup password.
NOTE:
See "Using the System Password" on page 67 for
more information.
When Setup Password is assigned and this field is
Locked, the system password cannot be changed or disabled at system start-up.
See "Using the System Password" on page 67 for more
information.
If Enabled, the power button can turn the system's power off and on. On an ACPI-compliant operating system, the system performs an orderly shutdown before power is turned off.
When Disabled, the button can only turn on system power.
CAUTION:
Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen.
Enables or disables the NMI feature.
Determines how the system reacts when power is restored. If set to Last, the system returns to the last power state. On turns on the system after power is restored. Off allows the system to remain off after power is restored.
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Option
AC Power Recovery
Delay
Description
Determines when the system restarts after power is restored. Options are Immediate, Random (a random value of 30 to 240 seconds), or a user-defined value of 30 to 240 seconds.
The delay defined by the user.
User Defined Delay
Exit Screen
Press <Esc> to exit the System Setup program; the Exit screen displays:
•
Save Changes and Exit
•
Discard Changes and Exit
•
Return to Setup
Entering the UEFI Boot Manager
NOTE:
Operating systems must be 64-bit UEFI-compatible (for example, Microsoft
Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and
32-bit operating systems can only be installed from the BIOS boot mode.
NOTE:
The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.
The UEFI Boot Manager enables you to:
• Add, delete, and arrange boot options
• Access the System Setup program and BIOS-level boot options without rebooting
1 Turn on or restart your system.
2 Press <F11> after you see the following message:
<F11> = UEFI Boot Manager
NOTE:
The system does not respond until the USB keyboard is active.
If your operating system begins to load before you press <F11>, allow the system to finish booting, and then restart your system and try again.
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Using the UEFI Boot Manager Navigation Keys
Keys
Up arrow
Down arrow
Spacebar, <Enter>, <+>,
<
–
>
<Esc>
Action
Moves to and highlights the previous field.
Moves to and highlights the next field.
Cycles through the settings in a field.
<F1>
UEFI Boot Manager Screen
Refreshes the UEFI Boot Manager screen, or returns to the UEFI Boot Manager screen from the other program screens.
Displays the UEFI Boot Manager help file.
Option
Continue
< Boot options>
UEFI Boot Settings
System Utilities
Description
The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found.
Displays the list of available boot options (marked with asterisks). Select the boot option you wish to use and press Enter.
NOTE:
If you hot-add a boot device, press <ESC> to refresh the list of boot options.
Enables you to add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option.
Enables you to access the System Setup program,
System Services (Unified Server Configurator [USC]),
Diagnostics, and BIOS-level boot options.
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66
UEFI Boot Settings Screen
Option Description
Add Boot Option
Delete Boot Option
Enable/Disable Boot
Option
Adds a new boot option.
Deletes an existing boot option.
Disables and enables a boot option in the boot option list.
Change Boot Order Changes the order of the boot option list.
One-Time Boot From File Sets a one-time boot option not included in the boot option list.
System Utilities Screen
Option
System Setup
System Services
BIOS Boot Manager
Reboot System
Description
Accesses the System Setup program without rebooting.
Restarts the system and access the Lifecycle Controller, which allows you to run utilities such as system diagnostics.
Accesses the BIOS-level boot options list without rebooting. This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non-UEFI operating system, such as a bootable DOS media with diagnostics software.
Restarts the system.
System and Setup Password Features
NOTE:
For a forgotten password, see "Disabling a Forgotten Password" on page 183.
Your system is shipped without the system password feature enabled. Operate the system only with system password protection.
CAUTION:
The password features provide a basic level of security for the data on your system.
CAUTION:
Anyone can access the data stored on your system if the system is running and unattended.
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Using the System Password
When a system password is assigned, the system prompts for the password during start up.
Assigning a System Password
Before assigning a system password, enter the System Setup program and check the System Password option.
When a system password is assigned, System Password is Enabled. If
Password Status is Unlocked, you can change the system password. If Locked, you cannot change the system password. Disabling the password jumper on the system board sets System Password to Disabled, and you cannot change or enter a new system password.
When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and
Password Status is Unlocked.
To assign a system password:
1 Verify that Password Status is Unlocked.
2 Highlight the System Password option and press <Enter>.
3 Type your new system password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations are invalid and if you enter one, the system beeps. To erase a character, press <Backspace> or the left-arrow key.
NOTE:
To escape from the field without assigning a system password, press
<Enter> to move to another field, or press <Esc> prior to completing step 5.
4 Press <Enter>.
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5 To confirm your password, type it a second time and press <Enter>.
System Password changes to Enabled. Exit the System Setup program and begin using your system.
6 Either reboot the system now for the password protection to take effect or continue working.
NOTE:
Password protection does not take effect until the system reboots.
Using Your System Password to Secure Your System
NOTE:
password.
When Password Status is Unlocked, you have the option to leave the password security enabled or to disable password security.
To leave the password security enabled:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.
2 Type your password and press <Enter>.
To disable the password security:
1 Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.
2 Type your password and press <Ctrl><Enter>.
When Password Status is Locked, type the password and press <Enter> when prompted at reboot.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and shuts down.
Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered.
NOTE:
You can use the Password Status option in conjunction with the System
Password and Setup Password options to protect your system from unauthorized changes.
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Deleting or Changing an Existing System Password
1 Enter the System Setup program and select the System Security.
2 Highlight Setup Password, press <Enter> to access the setup password window. Press <Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
Using the Setup Password
Assigning a Setup Password
You can assign a setup password only when the Setup Password is Not
Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password.
NOTE:
The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password. The system password cannot be used in place of the setup password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. Certain key combinations are invalid and if you enter one, the system beeps. To erase a character, press
<Backspace> or the left-arrow key.
When you verify the password, the Setup Password changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.
A change to the Setup Password option becomes effective immediately
(restarting the system is not required).
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Operating With a Setup Password Enabled
If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the
Password Status option, you can assign a system password. You cannot disable or change an existing system password.
NOTE:
You can use the Password Status option in conjunction with the Setup
Password option to protect the system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1 Enter the System Setup program and select the System Security.
2 Highlight Setup Password, press <Enter> to access the setup password window. Press <Enter> twice to clear the existing setup password.
The setting changes to Not Enabled.
Embedded System Management
The Lifecycle Controller is an embedded utility that enables systems management tasks from an embedded environment throughout the server’s lifecycle.
Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.
NOTE:
Certain platform configurations may not support the full set of features provided by the Lifecycle Controller.
For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Lifecycle
Controller documentation on the Dell Support website at support.dell.com/manuals.
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iDRAC6 Configuration Utility
The iDRAC6 Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server.
The iDRAC6 Configuration Utility provides the following features:
• Enables fault logging and SNMP alerting
• Provides access to system event log and sensor status
• Functions independently of the system’s operating system
In addition the iDRAC6 Configuration Utility enables you to:
• Configure, enable, or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1.
• Enable or disable IPMI over LAN
• Enable a LAN Platform Event Trap (PET) destination
• Attach or detach the Virtual Media devices
• Change the administrative user name and password and manage user privileges
• View System Event Log (SEL) messages or clear messages from the log
• Reset iDRAC6 settings to default
For additional information on using iDRAC6, see the documentation for iDRAC6 and systems management applications.
Entering the iDRAC6 Configuration Utility
1 Turn on or restart your system.
2 Press <Ctrl><E> when prompted during POST.
If your operating system begins to load before you press <Ctrl><E>, allow the system to finish booting, and then restart your system and try again.
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Installing System Components
Recommended Tools
You may need the following items to perform the procedures in this section:
• Key to the system keylock
• #1 and #2 Phillips screwdrivers
• T8 and T10 Torx drivers
• Wrist grounding strap
Inside the System
WARNING:
Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTE:
It is recommended that you always use a static mat and static strap while working on components in the interior of the system.
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Figure 3-1.
Inside the System
1
2
3
4
10
11
12
9
8
7
1 cooling shroud
3 expansion card riser 2
5 heat sinks (2 or 4)
7 hard drives (up to 6)
9 optical drive (optional)
11 cooling fan assembly
5
6
2 power supply bays (2)
4 expansion card riser 1
6 memory modules (8 to 32)
8 control panel
10 SD module
12 cooling fans (6)
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Front Bezel (Optional)
Removing the Front Bezel
1 Unlock the keylock at the left end of the bezel.
2 Lift up the release latch next to the keylock.
3 Rotate the left end of the bezel away from the front panel.
4 Unhook the right end of the bezel and pull the bezel away from
Figure 3-2.
Removing and Installing the Front Bezel
3
1
2
1 release latch
3 front bezel
2 key lock
Installing the Front Bezel
1 Hook the right end of the bezel onto the chassis.
2 Fit the free end of the bezel onto the chassis.
3 Secure the bezel with the keylock. See Figure 3-2.
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Opening and Closing the System
WARNING:
Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTE:
It is recommended that you always use a static mat and static strap while working on components in the interior of the system.
Opening the System
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
2 Rotate the latch release lock counter clockwise to the unlocked position.
3 Lift the latch and slide the cover toward the back of the system.
4 Grasp the cover on both sides and lift the cover away from the system. See
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Figure 3-3.
Opening and Closing the System
1
2
3
1 latch
3 cover
2 latch release lock
Closing the System
1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the slots on the sides of the cover fit into the corresponding
hooks on the sides of the chassis. See Figure 3-3.
NOTE:
To close the system properly, ensure that the tabs on the cooling shroud are seated in the slots on the chassis. See Figure 3-9.
2 Slide the cover toward the front of the chassis till it snaps in position.
3 Push down the latch to secure the cover into the closed position.
4 Rotate the latch release lock in a clockwise direction to secure the cover.
5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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Hard Drives
All drives connect to the system board through the SAS/SATA backplane board mounted on the front-chassis assembly. Hard drives are supplied in hot-swappable drive carriers that fit in the hard-drive bays.
CAUTION:
Before attempting to remove or install a drive while the system is running, see the documentation for the SAS controller card to ensure that the host adapter is configured correctly to support hot-swap drive removal and installation.
CAUTION:
Do not turn off or reboot your system while the drive is being formatted.
Doing so can cause a drive failure.
NOTE:
Use only drives that have been tested and approved for use with the
SAS/SATA backplane board.
When you format a hard drive, allow enough time for the formatting to be completed. Be aware that high-capacity hard drives can take a number of hours to format.
Removing a Hard-Drive Blank
CAUTION:
To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
2 Grasp the front of the hard-drive blank, press the release button and slide the blank out until it is free of the drive bay. See Figure 3-4.
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Figure 3-4.
Removing and Installing a Hard-Drive Blank
1
2
1 hard-drive blank 2 release button
Installing a Hard-Drive Blank
1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
2 Insert the drive blank into the drive bay until the release button clicks into place.
3 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
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Removing a Hard-Drive Carrier
CAUTION:
Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
2 From the management software, prepare the drive for removal. Wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely. See your controller documentation for information about hot-swap drive removal.
If the drive has been online, the green activity/fault indicator flashes as the drive is powered down. When the drive indicators are off, the drive is ready for removal.
3 Press the release button on the front of the hard-drive carrier and open the handle.
The hard-drive carrier handle opens.
4 Slide the hard-drive carrier out until it is free of the drive bay. See
Figure 3-5.
CAUTION:
To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.
5 Insert a drive blank in the empty drive bay. See "Installing a Hard-Drive
6 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
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Figure 3-5.
Removing and Installing a Hard-Drive Carrier
1
2
3
1 release button
3 hard-drive carrier handle
2 hard-drive carrier
Installing a Hard-Drive Carrier
CAUTION:
Use only hard drives that have been tested and approved for use with the SAS/SATA backplane.
CAUTION:
When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
CAUTION:
Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
2 If a drive blank is present in the bay, remove it. See "Removing a Hard-
3 Press the release button on the front of the hard-drive carrier and open the handle.
4 Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane.
5 Close the hard-drive carrier handle to lock the drive in place.
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Removing a Hard Drive From a Hard-Drive Carrier
Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-6.
Figure 3-6.
Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier
1
4
2
3
1 hard drive
3 SAS/SATA screw hole
2 hard-drive carrier
4 screws (4)
Installing a Hard Drive Into a Hard-Drive Carrier
1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-6.
2 Align the screw holes on the hard drive with the back set of holes on the hard-drive carrier.
3 Attach the four screws to secure the hard drive to the hard-drive carrier.
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Optical Drive
Your system is provided with an optional slimline SATA
DVD-ROM or DVD+/-
RW optical drive.
NOTE:
DVD devices are data only.
Removing an Optical Drive
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
2 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Disconnect the power/data cable from the back of the drive.
Note the routing of the power/data cable inside the system as you remove them from the system board and the drive. Route these cables properly when you replace them to prevent them from being pinched or crimped.
For more information, see "Front-Chassis Assembly" on page 90.
5 To remove the drive, press down and push the blue release tab toward the front of the system. See Figure 3-7.
6 Slide the optical drive out of the system until it is free of the drive bay.
7 If you are not installing a new optical drive, install the optical drive insert.
8 Close the system. See "Closing the System" on page 77.
9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
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Figure 3-7.
Removing and Installing the Optical Drive
1
2
3
84
1 power/data cable
3 optical drive
2 release tab
Installing an Optical Drive
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
2 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Slide the optical drive into the optical drive bay until the blue release tab snaps into place. See Figure 3-7.
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5 Connect the power/data cable to the back of the drive and to the system board.
Route the cable properly inside the system to prevent it from being
pinched or crimped. For more information, see "Front-Chassis Assembly" on page 90.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
8 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
Power Supplies
Your system supports two hot-swappable 1100 W power supplies.
If two power supplies are installed, the second power supply provides, power redundancy. In a redundant mode, the system distributes the power load across both power supplies to maximize efficiency. When a power supply is removed with the system powered on, the full power load is picked up by the second power supply. Table 3-1 lists the power supply redundancy modes.
Table 3-1.
Power Supply Redundancy Modes
Number of Power Supplies Redundancy Mode
1 1+0
2 1+1
System Configuration
Nonredundant configuration
Redundant configuration
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Removing a Power Supply
CAUTION:
The system requires one power supply for normal operation. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on.
1 Disconnect the power cable from the power source.
2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables.
NOTE:
You may have to unlatch and lift the optional cable management arm if it interferes with power-supply removal. For information about the cable management arm, see the system’s rack documentation.
3 Press the release latch and pull the power supply out to release it from the power distribution board and clear the chassis.
If you are permanently removing the power supply, you must install a
power supply blank to ensure proper system cooling. See "Installing the
Power Supply Blank" on page 87.
Figure 3-8.
Removing and Installing a Power Supply
1
2
3
86
1 power supply
3 release latch
Installing System Components
2 velcro strap
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Installing a Power Supply
1 Verify that the power supplies are the same type and have the same maximum output power.
NOTE:
The maximum output power (shown in watts) is listed on the power supply label.
2 If applicable, remove the power supply blank. See "Removing the Power
3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-8.
NOTE:
If you unlatched the cable management arm in step 1 of the previous
procedure, relatch it. For information about the cable management arm, see the system’s rack documentation.
4 Connect the power cable to the power supply and plug the cable into a power outlet.
CAUTION:
When connecting the power cable, secure the cable with the Velcro strap.
NOTE:
When installing, hot-swapping, or hot-adding a new power supply in a system, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly.
Removing the Power Supply Blank
If you are installing a power supply, remove the power supply blank by pulling outward on the blank.
CAUTION:
To ensure proper system cooling, the power supply blank must be installed in power supply bay PS2 in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.
Installing the Power Supply Blank
NOTE:
Install the power supply blank only in power supply bay 2.
To install the power supply blank, align the blank with the power supply bay and insert the blank into the chassis until it clicks into place.
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Cooling Shroud
The cooling shroud covers the memory modules and provides air flow to the system.
Removing the Cooling Shroud
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
CAUTION:
Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown and loss of data.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening and Closing the System" on page 76.
3 Remove the RAID battery from the battery carrier. See Figure 3-9.
4 Hold the touch points and gently lift the cooling shroud away from the system. See Figure 3-9.
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Figure 3-9.
Removing and Installing the Cooling Shroud
1
2
3
4
1 cooling shroud
3 shroud tabs (6)
2 RAID battery carrier
4 touch points (2)
Installing the Cooling Shroud
NOTE:
For proper alignment of the cooling shroud in the system, ensure that the cables inside the system are routed along the chassis wall. See Figure 3-10.
1 Lower the cooling shroud into the system and align the cooling shroud tabs with the slots on the system. See Figure 3-9.
2 Insert the RAID battery into the battery carrier in the cooling shroud. See
"Installing the RAID Battery" on page 119.
3 Close the system. See "Opening and Closing the System" on page 76.
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Front-Chassis Assembly
The front-chassis assembly consists of the hard drives, SAS/SATA backplane, optical drive, control panel assembly, and the front panel display. The frontchassis assembly is mounted on the chassis walls with a sliding rail system.
To slide the front-chassis assembly away from the chassis:
1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 88.
CAUTION:
To prevent the memory modules from being damaged, ensure that all cables connected to the front-chassis assembly are free of obstructions.
5 If required, free the power/data cables from the chassis walls.
6 If required, remove the SAS cables connected to the backplane. See
Figure 3-10.
7 Press the release tabs inward and slide the assembly forward and away from the chassis. See Figure 3-10.
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Figure 3-10.
Sliding the Front-Chassis Assembly
5
3
4
1
2
8
7
6
1 front-chassis assembly
3 USB cable
5 cable clamp
7 SATA cable
2 control panel cable
4 SAS backplane power cable
6 release tabs (2)
8 SAS cables (2)
To slide the front-chassis assembly back into the locked position:
1 Slide the assembly inside until it snaps into position.
NOTE:
For proper system cooling, ensure that the cables inside the system do not obstruct airflow.
2 Route the SAS and SATA cables along the chassis wall. See Figure 3-10.
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92
3 Route the SAS backplane/USB/optical drive power cables through the cable clamp. Route the control panel cable through the cable clamp and then along the chassis wall. See Figure 3-10.
CAUTION:
To prevent the memory modules from being damaged, ensure that all cables connected to the front-chassis assembly are free of obstructions.
4 If applicable, connect the SAS cables to the SAS backplane.
5 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
8 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
System Memory
Your system supports ECC DDR3 registered DIMMs (RDIMMs) and unbuffered registered DIMMs (UDIMMs). Quad-rank DIMMs of 1066 MHz and single- and dual-rank DIMMs of 1333 MHz are also supported. RDIMMs of capacities 2 GB, 4 GB, and 8 GB are supported for a total of up to 256 GB.
The system consists of 32 memory sockets split into four sets of eight sockets; one set for each processor. Each eight-memory socket set is further organized into four DDR3 memory channels. The first socket of each DDR3 memory channel is marked with a white release lever.
Each channel supports up to two single-, dual-, or quad-rank RDIMMs or two
UDIMMs. The interface uses either 2 GB, 4 GB, or 8 GB RDIMMs and 1 GB,
2 GB, or 8 GB UDIMMs.
The following features are available with respect to memory:
• Each processor has four DDR3 channels that support speeds up to 1333
MHz.
• UDIMMs and RDIMMs cannot be mixed.
• Quad-Rank DIMM types support speeds up to 1066 MHz.
• Your system may support online memory sparing.
• Mixing of memory sizes and ranks is allowed for flexibility.
• Up to 256 GB of memory (with 32 8 GB RDIMMs)
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General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory:
NOTE:
Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output.
• DIMMs must be populated in matched pairs for each processor (for example, A1/A2, A3/A4). Single DIMM operation is not supported.
• All processor memory channels must be populated identically (same speed, size, and type).
• The memory configuration for each processor must be identical for optimal performance.
• Memory modules must be installed beginning with socket A1 or A2 for processor 1, B1 or B2 for processor 2, and C1 or C2 for processor 3, D1 or
D2 for processor 4.
• In case of mixed-rank population, first populate the DIMM with the highest number of ranks (in sockets with white release levers).
• If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory module(s).
• If online sparing is enabled, identical DIMMs must be installed in the same slots across each channel.
The system supports advanced ECC, memory interleaving, and online sparing. For information on memory configurations, see Table 3-2 and
Table 3-3.
Memory Sparing Support
Memory sparing is supported in systems that have one of the fully populated memory configurations shown in Table 3-2 and Table 3-3. The memory sparing feature must be enabled in the Memory Settings screen of the System
Setup program. See "Using the System Setup Program and UEFI Boot
NOTE:
The memory sparing and node interleaving features cannot be used at the same time. To use memory sparing, you must disable the Node Interleaving option in the System Setup program.
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To support memory sparing, all eight DIMM sockets of each CPU must be populated. When enabled, memory sparing allocates and reserves one rank of memory from the installed DIMMs and is large enough to act as spare memory in the event of a memory rank failure where the contents of the failed rank is copied to the spared rank.
Table 3-2.
Memory Configurations (Two Processors)
NOTE:
DIMMs A1–A8 are assigned to processor 1, DIMMs B1–B8 are assigned to processor 2, and so on.
Processors
1
2
8
16
16
32
32
64
96 a
128
8
8
8
1
2
2
16 2
16 2
16 4
16 8 and 4 RDIMM
16 8
RDIMM
UDIMM
RDIMM
UDIMM
RDIMM
RDIMM
RDIMM x8 x8 x8 x8 x8 x4 x4 x4
A1,A2,A3,A4
A1,A2,A3,A4
A1,A2,A3,A4
A1,A2,A3,A4,A5,A6,
A7,A8
A1, A2, A3, A4,
A5,A6,A7,A8
A1,A2,A3,A4,A5,A6,
A7,A8
A1,A2,A3,A4,A5,A6,
A7,A8
A1,A2,A3,A4,A5,A6,
A7,A8
B1,B2, B3,B4
B1,B2, B3,B4
B1,B2, B3,B4
B1,B2,B3,B4,B5,B6,
B7,B8
B1,B2,B3,B4,B5,B6,
B7,B8
B1,B2,B3,B4,B5,B6,
B7,B8
B1,B2,B3,B4,B5,B6,
B7,B8
B1,B2,B3,B4,B5,B6,
B7,B8 a. Eight 8 GB DIMMS are populated in slots A1–A8 and eight 4 GB DIMMS are populated in slots
B1–B8.
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Table 3-3.
Memory Configurations (Four Processors)
Processors
1 2 3 4
16
16
32
32
64
64
64
96 a
128
16 1
16 1
16 2
16 2
32 2
32 2
32 4
UDIMM x8 A1,A2,A3,
A4
RDIMM x8 A1,A2,A3,
A4
UDIMM x8 A1,A2,A3,
A4
RDIMM x8 A1,A2,A3,
A4
UDIMM x8 A1,A2,A2
3,A4,A5,A
6,A7,A8
B1,B2,B3,
B4
B1,B2,B3,
B4
B1,B2,B3,
B4
B1,B2,B3,
B4
B1,B2,B3,
B4, B5,
B6, B7, B8
RDIMM
16 4 RDIMM
32 4 and 2 RDIMM
RDIMM x8 A1,A5,A2,
A6,A3,A7,
A4,A8 x4 A1,A2,A3,
A4 x4 A1,A5,
A2,A6,A3,
A7,A4,A8 x4 A1,A5,A2,
A6,A3,A7,
A4,A8
B1,B5,B2,
B6,B3,B7,
B4,B8
B1,B2,
B3,B4
B1,B5,B2,
B6,B3,B7,
B4,B8
B1,B5,B2,
B6,B3,B7,
B4,B8
C1,C2,
C3,C4
C1,C2,
C3,C4
C1,C2,
C3,C4
C1,C2,
C3,C4
C1,C5,
C2,C6,
C3,C7,
C4,C8
C1,C5,
C2,C6,
C3,C7,
C4,C8
C1,C2,
C3,C4,
C5, C6,
C7, C8
C1,C5,
C2,C6,C
3,C7,C4,
C8
C1,C2,
C3,C4
D1,D2,
D3,D4
D1,D2,
D3,D4
D1,D2,
D3,D4
D1,D2,
D3,D4
D1,D2,
D3,D4,
D5, D6,
D7, D8
D1,D5,
D2,D6,
D3,D7,
D4,D8
D1,D2,
D3,D4
D1,D5,
D2,D6,
D3,D7,
D4,D8
D1,D5
,D2,D6,
D3,D7,
D4,D8
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Table 3-3.
Memory Configurations (Four Processors) (continued)
Processors
1 2 3 4
160
192
256 b c
32 8 and 2 RDIMM
32 8 and 4 RDIMM
32 8 RDIMM x4 A1,A5,A2,
A6,A3,A7,
A4,A8 x4 A1,A5,A2,
A6,A3,A7,
A4,A8 x4 A1,A5,A2,
A6,A3,A7,
A4,A8
B1,B5,B2,
B6,B3,B7,
B4,B8
B1,B5,B2,
B6,B3,B7,
B4,B8
B1,B5,B2,
B6,B3,B7,
B4,B8
C1,C5,
C2,C6,
C3,C7,
C4,C8
C1,C5,
C2,C6,
C3,C7,
C4,C8
C1,C5,
C2,C6,
C3,C7,
C4,C8 a. Eight 4 GB DIMMS are populated in slots A1–A8, eight 4 GB DIMMS are populated in slots
B1–B8, eight 2 GB DIMMS are populated in slots C1–C8, and eight 2 GB DIMMS are populated in slots D1–D8.
b.
Eight 8 GB DIMMS are populated in slots A1–A8, eight 8 GB DIMMS are populated in slots
B1–B8, eight 2 GB DIMMS are populated in slots C1–C8, and eight 2 GB DIMMS are populated in slots D1–D8.
c. Eight 8 GB DIMMS are populated in slots A1–A8, eight 8 GB DIMMS are populated in slots
B1–B8, eight 4 GB DIMMS are populated in slots C1–C8, and eight 4 GB DIMMS are populated in slots D1–D8.
D1,D5,
D2,D6,
D3,D7,
D4,D8
D1,D5,
D2,D6,
D3,D7,
D4,D8
D1,D5,
D2,D6,
D3,D7,
D4,D8
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Installing Memory Modules
WARNING:
The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges. Avoid touching the components on the memory module and the connectors.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 88.
5 If applicable, slide the front-chassis assembly away from the chassis. See
"Front-Chassis Assembly" on page 90.
6 Press down on the ejectors on each end of the socket until the memorymodule blank pops out of the socket. See Figure 3-11.
NOTE:
Ensure that you retain any removed memory-module blanks for future use.
CAUTION:
Handle each memory module only on either card edge, making sure not to touch the memory module components or connectors.
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Figure 3-11.
Installing and Removing a Memory Module
1
2
3
98
1 memory module
3 alignment key
2 memory module socket ejectors (2)
7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket.
NOTE:
The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
8 Press down on the memory module with your thumbs to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.
9 Repeat step 6 through step 8 of this procedure to install the remaining
memory modules. See Table 3-2.
10 If applicable, slide the front-chassis assembly back into the chassis. See
"Front-Chassis Assembly" on page 90.
11 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89.
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12 Close the system. See "Closing the System" on page 77.
13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
14 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
15 Power on the system, press <F2> to enter the System Setup program, and check the System Memory setting on the main System Setup screen.
The system should have already changed the value to reflect the newly installed memory.
16 If the value is incorrect, one or more of the memory modules may not be
installed properly. Repeat step 3 through step 15 of this procedure,
checking to ensure that the memory modules are firmly seated in their sockets.
17 Run the system memory test in the system diagnostics. See "Running the
Embedded System Diagnostics" on page 172.
Removing Memory Modules
WARNING:
The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
CAUTION:
To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove memory-module blanks only if you intend to install memory modules in those sockets.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
3 Open the system. See "Opening the System" on page 76.
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100
CAUTION:
Handle each memory module only on either card edge, making sure not to touch the memory module components or connectors.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 88.
5 If applicable, slide the front-chassis assembly away from the chassis. See
"Front-Chassis Assembly" on page 90.
6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-11.
7 Lift out the memory module.
NOTE:
If you are not replacing the memory module, insert a memory module blank in the socket.
8 If applicable, slide the front-chassis assembly back into the chassis. See
"Front-Chassis Assembly" on page 90.
9 Close the system. See "Closing the System" on page 77.
10 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Cooling Fans
Your system contains six hot-swappable fans mounted in a fan assembly and provides cooling for the processors, expansion cards, and memory modules.
NOTE:
In the event of a problem with a particular fan, the fan number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly.
Removing a Cooling Fan
WARNING:
Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans.
WARNING:
Allow time for the fan to stop spinning after removing it from the system.
WARNING:
Do not attempt to operate the system without the cooling fans.
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CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTE:
The procedure for removing each individual fan module is the same.
1 Open the system. See "Opening the System" on page 76.
2 Press the release tab and lift the fan out of the cooling fan assembly. See
Figure 3-12.
Figure 3-12.
Removing and Installing a Cooling Fan
1
3
1 fan assembly
3 fan module
2 release tab
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Installing a Cooling Fan
WARNING:
Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Align the connector on the fan with the connector on the system board.
2 Lower the fan into the cooling fan assembly until the release tab snaps into place. See Figure 3-12.
3 Close the system. See "Closing the System" on page 77.
Removing the Cooling Fan Assembly
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Lift the blue release levers to release the cooling fan assembly from the chassis. See Figure 3-13.
4 Grasp the blue release levers and lift the cooling fan assembly out of the system. See Figure 3-13.
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Figure 3-13.
Removing and Installing the Cooling Fan Assembly
1
2
1 release levers (2)
3 slots (2)
2 fan assembly
3
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104
Installing the Cooling Fan Assembly
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Orient the cooling fan assembly as shown in Figure 3-1.
2 Align the slots on the sides of the cooling fan assembly with the tabs on the chassis. See Figure 3-13.
3 Insert the cooling fan assembly into the system and lower the blue release levers to lock it in place.
4 Close the system. See "Closing the System" on page 77.
5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Internal USB Memory Key
An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage device. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program.
To boot from the USB memory key, configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the
System Setup program.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Locate the USB connector on the control panel board. See Figure 3-29.
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4 Insert the USB memory key into the USB connector. See Figure 3-14.
5 Close the system. See "Closing the System" on page 77.
6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
7 Enter the System Setup program and verify that the USB key has been
detected by the system. See "Using the System Setup Program and UEFI
Figure 3-14.
Removing and Installing a USB Memory Key
1
2
1 USB memory key connector 2 USB memory key
Internal NIC Hardware Key
Any additional future functionalities for the system’s integrated NICs are enabled by installing an optional NIC hardware key in the iSCSI KEY socket
on the system board. See Figure 6-1.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Locate the ISCSI KEY connector on the system board. See Figure 6-1.
4 Insert the NIC hardware key into the connector on the board. See
Figure 3-15.
Figure 3-15.
Removing and Installing a NIC Hardware Key
1
2
1 NIC hardware key 2 ISCSI KEY connector
5 Close the system. See "Closing the System" on page 77.
6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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Expansion Cards and Expansion-Card Risers
Expansion Card Installation Guidelines
Your system supports up to six Generation 2 PCIe expansion cards using connectors on the system board and two expansion-card risers. To locate the
expansion-card connectors on the system board, see Figure 6-1 and to locate
the expansion-card connectors on the expansion-card risers, see Figure 6-4 and
The following are the slot configurations on the risers and the system board:
• Riser 1
– Slot 1: x8 link expansion slot (24.13 cm [9.5"] length)
– Slot 2: x4 link expansion slot (low-profile 24.13 cm [9.5"] maximum length, with a standard height bracket)
• System Board
– Slot 3: x8 link expansion slot ( low-profile
24.13 cm [9.5"] length)
– Slot 4: x8 link expansion slot ( low-profile
24.13 cm [9.5"] length)
• Riser 2
– Slot 5: x8 link expansion slot (24.13 cm [9.5"] length)
– Slot 6: x8 link expansion slot (24.13 cm [9.5"] length)
NOTE:
The length specified above is of the expansion cards.
NOTE:
Ensure that both riser 1 and riser 2 are installed in the system before you turn the system on.
CAUTION:
To ensure proper cooling, only two out of the six expansion cards can have a power consumption greater than 15 W (up to 25 W maximum), not including the integrated storage controller.
Table 3-4 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All other expansion cards should be installed in card priority and slot priority order.
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Table 3-4.
Expansion Card Installation Priority
Card Type Card
Priority
7
8
5
6
3
4
1
2
9
10
11
12
PERC H800
PERC 6/E
SAS 5/E
10 Gb NICs
Converged Network Adapters (CNA)
8G Fiber Channel (single port)
6 Gbps SAS HBA
8G Fiber Channel (dual port)
4G Fibre Channel (single port)
4G Fibre Channel (dual port)
SCSI HBA
1 Gb NICs
Slot
Priority
6,5
6,5
6,5
6,5,1,2
6,5,1,2
6,5,1,2
6,5,1,2
6,5,1,2
2,1,6,5
2,1,6,5
2,1,6,5
2,1,6,5,3,4
Max Allowed
Installing an Expansion Card
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Locate the expansion-card connector on the system board/riser. See
2
2
2
4
2
2
2
2
2–4
2–4
2
2–4
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5 Lift the expansion-card latch and remove the filler bracket. See
NOTE:
To install an expansion card in the expansion-card connector on the
6 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector.
7 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.
8 Replace the expansion-card latch. See Figure 3-16.
Figure 3-16.
Installing and Removing an Expansion Card
1
3
1 expansion-card latch
3 expansion-card connector
2
2 expansion card
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9 If applicable, connect the cables to the expansion card.
10 Replace the expansion-card latch.
11 Close the system. See "Closing the System" on page 77.
12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
13 Install any device drivers required for the card as described in the documentation for the card.
Removing an Expansion Card
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 If applicable, disconnect all cables from the card.
4 Lift the expansion-card latch. See Figure 3-16.
5 Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector.
6 If you are removing the card permanently, install a metal filler bracket over the empty expansion card slot on the chassis.
7 Replace the expansion-card latch.
NOTE:
You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
8 Close the system. See "Closing the System" on page 77.
9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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Removing Expansion-Card Riser 1
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 If installed, remove the expansion card(s) from the expansion-card slot(s).
See "Removing an Expansion Card" on page 110.
4 If installed, remove the storage controller card. See "Removing the
Integrated Storage Controller Card" on page 115.
5 To remove the expansion-card riser, press the blue tab on the riser and lift the expansion-card riser from the connector on the system board. See
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Figure 3-17.
Installing and Removing Expansion-Card Riser 1
3
2
1
8
7
4
5
6
1 expansion-card riser 1 2 expansion-card slot 1
3 expansion-card slot 2 4 integrated storage controller card slot
5 riser guide pin 6 connector on system board
7 riser guide 8 blue tab
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Installing Expansion-Card Riser 1
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Align the expansion-card riser with the slot on the riser guide and the riser
guide pin on the system board. See Figure 3-17.
NOTE:
If the riser guide is in a horizontal position, rotate it to upright position.
2 Lower the expansion-card riser into place until the expansion-card riser connector is fully seated.
3 If applicable, replace the storage controller card. See "Installing the
Integrated Storage Controller Card" on page 117.
4 If applicable, replace the expansion card(s). See "Installing an Expansion
5 Close the system. See "Closing the System" on page 77.
6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Removing Expansion-Card Riser 2
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 If installed, remove the expansion card from the expansion-card slot. See
"Removing an Expansion Card" on page 110.
4 To remove the expansion-card riser, lift the expansion-card riser from the
connector on the system board. See Figure 3-18.
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Figure 3-18.
Installing and Removing Expansion-Card Riser 2
2
3
1
114
4
5
6
1 expansion-card riser 2
3 slot on chassis
5 riser 2 connector on system board
2 expansion-card slot 5
4 expansion-card slot 6
6 riser guide pins (2)
Installing Expansion-Card Riser 2
1 Align the expansion-card riser with the riser guide pins on the system
board and the slot on the chassis. See Figure 3-17.
2 Lower the expansion-card riser into place until the expansion-card riser connector is fully seated.
3 If applicable, replace the expansion card(s). See "Installing an Expansion
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4 Close the system. See "Closing the System" on page 77.
5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Integrated Storage Controller Card
Your system includes a dedicated expansion-card slot on expansion-card riser 1 for an integrated controller card that provides the integrated storage subsystem for your system’s internal hard drives. The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system.
Removing the Integrated Storage Controller Card
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 88.
4 Remove the cooling fan assembly. See "Removing the Cooling Fan
5 Disconnect the cables connected to the card. See Figure 3-19.
6 Bend both the alignment guides outward and pull the storage controller card out of the connector. See Figure 3-19.
7 Close the system. See "Closing the System" on page 77.
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Figure 3-19.
Removing and Installing the Integrated Storage Controller Card
1
2
3
6
5
4
1 expansion card riser 1
3 SAS data cables (2)
5 alignment guides (2)
2 SAS data cable connectors (2)
4 integrated storage controller card
6 integrated storage controller card connector
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Installing the Integrated Storage Controller Card
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 88.
4 Remove the cooling fan assembly. See "Removing the Cooling Fan
5 Hold the card by its edges and angle it between the alignment guides on
riser 1 until it is fully seated. See Figure 3-1.
6 Connect the SAS data cables to the integrated storage controller card. See
Figure 3-19.
NOTE:
Ensure that you connect the cable according to the connector labels on the cable. The cable does not function properly if reversed.
7 If applicable, connect the RAID battery cable. See Figure 3-20.
8 Route the SAS data cable through the channel on the inner side of the chassis.
9 Attach the cable labeled "SAS A" to SAS A connector on the backplane, and attach the cable labeled "SAS B" to SAS B connector on the backplane.
See Figure 3-19.
10 Replace the cooling fan assembly. See "Installing the Cooling Fan
11 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89.
12 Close the system. See "Closing the System" on page 77.
13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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RAID Battery (Optional)
The information in this section applies only to systems with the optional
PERC cards without an integral battery backup unit.
Removing a RAID Battery
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Remove the cooling fan assembly. See "Removing the Cooling Fan
4 Press the tab on the RAID battery cable connector and pull the cable out of the connector on the storage controller card.
5 Free the RAID battery cable from the slot in the battery carrier. See
Figure 3-20.
6 Lift the RAID battery out of the battery carrier.
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Figure 3-20.
Removing and Installing the RAID Battery
1 2
3
5
4
1 RAID battery carrier
3 RAID battery cable
5 cooling shroud
2 RAID battery
4 RAID battery carrier slot
Installing the RAID Battery
1 Insert the RAID battery into the battery carrier in the cooling shroud.
See Figure 3-20.
2 Route the RAID battery cable along the chassis wall and through the slot in the battery carrier.
3 Tuck any cable slack into the area in front of the battery carrier slot.
4 Connect the battery cable to the connector on the integrated storage controller card.
5 Replace the cooling fan assembly. See "Installing the Cooling Fan
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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iDRAC6 Enterprise Card (Optional)
Removing an iDRAC6 Enterprise Card
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 If applicable, disconnect the Ethernet cable from the iDRAC6 Enterprise
Card connector on the system back panel. See Figure 1-3.
3 Open the system. See "Opening the System" on page 76.
4 Remove the VFlash media card (if installed) from the iDRAC6 Enterprise
Card. See "Removing a VFlash Media Card" on page 122.
5 Pull back slightly on the two tabs at the front edge of the card and gently
lift the front edge of the card off the retention standoffs. See Figure 3-21.
As the card releases from the standoffs, the connector under the card disengages from the system board connector.
6 Slide the card away from the back of the system until the RJ-45 connector is clear of the back panel and then lift the card out of the system.
7 Close the system. See "Closing the System" on page 77.
8 Reconnect the system and peripherals to its electrical outlet, and turn them on.
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Figure 3-21.
Installing and Removing an iDRAC6 Enterprise Card (Optional)
1
2 3
4
6
5
1 iDRAC6 enterprise card
3 VFlash SD card
5 retention standoff tabs (2)
2 VFlash media slot
4 retention standoff posts (2)
6 iDRAC6 enterprise card connector
Installing an iDRAC6 Enterprise Card
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
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3 Remove the plastic filler plug for the iDRAC6 Enterprise port from the
system back panel. See Figure 1-3.
4 Align the front edge of the card with the two plastic retention standoffs next to the iDRAC6 connector on the system board, and lower the card
into place. See Figure 3-21 and Figure 6-1.
When the front of the card is fully seated, the plastic standoffs snap over the edge of the card.
5 If applicable, connect the Ethernet cable from the iDRAC6 Enterprise
Card connector on the system back panel. See Figure 1-3.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
8 Enter the iDRAC6 configuration utility and set up the Ethernet mode. See
"iDRAC6 Configuration Utility" on page 71.
VFlash Media (Optional)
The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system.
Removing a VFlash Media Card
To remove the VFlash media, push inward on the card to release it, and pull the card from the card slot.
Installing a VFlash Media Card
1 Locate the VFlash media slot at the back corner of the system. See
2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module.
NOTE:
The slot is keyed to ensure correct insertion of the card.
3 Press inward on the card to lock it into the slot.
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Internal Dual SD Module (Optional)
Removing the Internal Dual SD Module
When the Redundancy option is set to Mirror Mode in the Integrated
Devices screen of the system setup program, the information is replicated
from one SD card to another. See "Integrated Devices Screen" on page 60.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 If installed, remove the SD cards from the internal dual SD module. See
4 Disconnect the cable from the internal dual SD module. See Figure 3-22.
5 Lift the latch securing the internal dual SD module to the front-chassis
assembly and lift the module out of the assembly. See Figure 3-22.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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Figure 3-22.
Removing and Installing the Internal Dual SD Module
1
2
3
4
5
6
7
124
1 hooks (2)
3 internal dual SD module
5 latch
7 power cable
2 SD card slot 2
4 SD card slot 1
6 cable connector
Installing the Internal Dual SD Module
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
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3 Position the module so the tabs on the underside of the tray fit into the hooks on the front-chassis assembly, then lower the opposite edge of the
card into place. See Figure 3-1 and Figure 3-22.
4 Connect the internal dual SD module cable to the connector on the control panel board.
5 Close the system. See "Closing the System" on page 77.
6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Processors
Removing a Processor
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Prior to upgrading your system, download the latest system BIOS version from support.dell.com and follow the instructions included in the compressed download file to install the update on your system.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When disconnected from AC power, press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover.
3 Open the system. See "Opening the System" on page 76.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 88.
5 If applicable, slide the front chassis assembly.
6 If applicable, remove the cooling fan assembly. See "Removing the Cooling
WARNING:
The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them.
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CAUTION:
Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.
7 Using a #2 Phillips screwdriver, loosen the heat-sink retention screws. See
Figure 3-23.
8 Gently lift the heat sink off the processor and keep it aside with the thermal grease side facing up.
Figure 3-23.
Removing and Installing the Heat Sink
1
1 heat sink
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Installing System Components
2
2 slot on system board
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CAUTION:
The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
9 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and pulling out from under the tab. Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-24.
10 Rotate the processor shield upward and out of the way. See Figure 3-24.
Figure 3-24.
Removing and Installing a Processor
1
2
6
1 processor
3 pin 1 indicators (2)
5 ZIF socket
4
5
2 notches in processor
4 processor shield
6 socket release lever
3
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Figure 3-25.
Removing and Installing a Processor Blank
2
1
1 release lever 2 processor blank
CAUTION:
Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
11 Carefully, lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor.
Touch only the side edges of the processor.
If you are permanently removing the processor, you must install a processor blank in the processor socket to protect the pins of the processor socket.
See Figure 3-25. Installing a processor blank is similar to installing a
processor. See "Installing a Processor" on page 129.
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Installing a Processor
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 If you are adding a third and fourth processor for the first time, remove the processor blank from the vacant processor sockets. Removing the blank is
similar to removing a processor. See "Removing a Processor" on page 125.
2 Remove the processor from the packing material by the processor’s edges only. Do not touch the bottom of the processor. Handle the processor carefully with your fingers on the side edges. Place your free hand beneath the processor when you are moving it to the system to prevent dropping it on the floor.
3 Locate the pin 1 indicator on the system board socket.
4 Locate the pin 1 indicator on the top of the processor. The pin 1 indicator is shown as a triangle on the top of the processor. See Figure 3-24.
CAUTION:
Positioning the processor incorrectly can permanently damage the system board or the processor. Be careful not to bend the pins in the socket.
5 Place the processor over the socket with each pin 1 aligned with the pin guide on the processor socket. See Figure 3-24.
CAUTION:
Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.
6 Align the notches in the processor with the socket keys on the ZIF socket. See Figure 3-24.
7 Install the processor in the socket. Keep the processor in level (see
Figure 3-24) and insert it straight down into the socket. Allow the processor to float on the pins, allowing the processor shield to hold it in place.
8 Verify that the processor is properly aligned and seated.
9 Close the processor shield. See Figure 3-24.
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10 Rotate the socket-release lever down until it snaps into place. See
Figure 3-24.
NOTE:
Your kit may contain a replacement heat sink if you are installing a processor that consumes additional power. The new heat sink may not appear different than the original one; however, it has improved thermal dissipation specifications and must be used.
11 Using a clean lint-free cloth, remove the thermal grease from the heat sink.
CAUTION:
Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket.
12 Keeping the heat sink pin aligned with the slot on the system board, place the heat sink on the processor. See Figure 3-23.
13 Using a #2 Phillips screwdriver, tighten the two heat-sink retention screws. See Figure 3-23.
14 If applicable, replace the cooling fan assembly. See "Installing the Cooling
15 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89.
16 If applicable, slide the front chassis assembly back. See "Front-Chassis
17 Close the system. See "Closing the System" on page 77.
18 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
19 Press <F2> to enter the System Setup program, and check that the processor
information matches the new system configuration. See "Entering the
System Setup Program" on page 54.
20 Run the system diagnostics to verify that the new processor operates correctly.
For information about running the diagnostics, see "Running the
Embedded System Diagnostics" on page 172.
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System Battery
Replacing the System Battery
WARNING:
There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. See your safety information for additional information.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
Figure 3-26.
Replacing the System Battery
2
1
3
1 positive side of battery connector
3 negative side of battery connector
2 system battery
3 Locate the battery socket. See Figure 6-1.
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CAUTION:
To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
5 To remove the battery, support the battery connector by pressing down firmly on the positive side of the connector.
6 Lift the battery out of the securing tabs at the negative side of the connector.
7 To install a new system battery, support the battery connector by pressing down firmly on the positive side of the connector.
8 Hold the battery with the "+" facing up and slide it under the securing tabs at the positive side of the connector.
9 Press the battery straight down into the connector until it snaps into place.
10 If applicable, replace the integrated storage controller card. "Installing the
Integrated Storage Controller Card" on page 117.
11 Close the system. See "Closing the System" on page 77.
12 Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals.
13 Enter the System Setup program to confirm that the battery is operating
properly. See "Using the System Setup Program and UEFI Boot Manager" on page 53.
14 Enter the correct time and date in the System Setup program's Time and
Date fields.
15 Exit the System Setup program.
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SAS Backplane
Removing the SAS Backplane
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
CAUTION:
To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane.
CAUTION:
You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 88.
5 Remove all hard drives. See "Removing a Hard-Drive Carrier" on page 80.
6 Disconnect the SAS data cable(s) and power cable from the backplane.
7 Push the blue release tabs in the direction of the arrows and slide the backplane upwards.
8 Pull the backplane away from the system until the securing slots on the backplane are free from the tabs on the front-chassis assembly.
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Figure 3-27.
Removing and Installing a SAS Backplane
1
2
3
4
1 power cable
3 SAS A cable
5 release tabs (2)
5
2 SAS backplane
4 SAS B cable
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Installing the SAS Backplane
1 Align the slots on the SAS backplane with the tabs on the front-chassis assembly.
2 Slide down the SAS backplane until the blue release tabs snap into place.
3 Connect the SAS data cable(s) and power cable to the backplane. See
4 Install the hard drives in their original locations. See "Installing a Hard-
5 If required, route the power/data cables along the chassis wall. See "Front-
6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89.
7 Close the system. See "Closing the System" on page 77.
8 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
9 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
Power Distribution Board
Removing the Power Distribution Board
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Remove the power supplies from the system. See "Removing a Power
3 Open the system. See "Opening the System" on page 76.
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4 Remove the cooling fan assembly. See "Removing the Cooling Fan
5 If applicable, remove the cables on the power distribution board.
6 Separate the system board and the I/O board to disengage the interconnect between the power distribution board and the I/O board: a
Slightly lift the tab on the high-speed connector to free the release
b
Push the release levers at an angle of 90 degrees away from the connector to separate the system board and the power distribution
board from the I/O board. See Figure 3-30.
7 Press the release tab in the direction of the arrow and slide the board
8 Pull the power distribution board up until the securing slots on the board
are free from the tabs on the chassis. See Figure 3-28.
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Figure 3-28.
Removing and Installing the Power Distribution Board
1
2
5
3
4
1 power distribution board
3 securing slot
5 power distribution board connector
2 release tab
4 power cable
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Replacing the Power Distribution Board
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Unpack the new power distribution board assembly.
2 Align the securing slots on the power distribution board with the tabs on the chassis.
3 Pull the release tab slightly to the back of the system and slide the board
down till it snaps into place. See Figure 3-28.
4 Connect the system board and the I/O board to engage the interconnect between the power distribution board and the I/O board: a
Align the guide pins on one half of the connector with the slots on the
other half of the connector. See Figure 3-30.
b
Push the release levers inward until they lock into position. See
5 Connect the cable to the power distribution board.
6 Replace the cooling fan assembly. See "Installing the Cooling Fan
7 Replace the power supplies in the system. See "Installing a Power Supply" on page 87.
8 Close the system. See "Closing the System" on page 77.
9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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Control Panel Assembly
Removing the Control Panel Display Module
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Disconnect the display module cable from the control panel board.
NOTE:
Using a small screwdriver or a knife raise the edges of the cable socket and release the cable clamp.
5 Using a knife or a small flat-blade screwdriver, insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the
panel outward. See Figure 3-29.
6 Bend the panel upward to access to the mounting screws.
7 Using a T10 Torx driver, remove the two screws that secure the display module to the system.
8 Remove the display module from the chassis cutout.
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Installing the Control Panel Display Module
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Insert the display module into the chassis cutout and secure the module
with the two Torx screws. See Figure 3-29.
2 Attach the replacement panel to the front of the display module.
3 Connect the display module cable to the control panel board.
NOTE:
Ensure that you release the cable clamp before connecting the cable and then latch the clamp after connecting the cable.
4 Close the system. See "Closing the System" on page 77.
5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
6 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
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Figure 3-29.
Removing and Installing the Control Panel Display Module
1
2
3 4
5
1 T8 Torx screw
3 display module cable
5 power cable
7 display module
7
2 T10 Torx screws (3)
4 control panel cable
6 control panel board
6
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Removing the Control Panel Board
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Disconnect the cables connected to the control panel board.
NOTE:
Ensure that you release the cable clamp before connecting the cable and then latch the clamp after connecting the cable.
NOTE:
Note the routing of the cables on the side on the system as you remove them from the control panel board. You must route these cables properly when you replace them to prevent them from being pinched or crimped.
4 If applicable, remove the USB memory key. See "Internal USB Memory
5 Using a T10 Torx driver, remove the three screws that secure the control
panel board to the front-chassis assembly. See Figure 3-29.
6 Using a T8 Torx driver, remove the screw that secures the control panel
board on the front of the system. See Figure 3-29.
7 Slide the control panel assembly toward the back of the system and take it out.
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Installing the Control Panel Board
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Align the screw holes on the control panel board with the holes on the front-chassis assembly.
2 Using a T10 Torx driver, replace the three screws that secure the control
panel board to the front-chassis assembly. See Figure 3-29.
3 Using a T8 Torx driver, replace the screw that secures the control panel
board on the front of the system. See Figure 3-29.
4 If applicable, replace the USB memory key. See "Internal USB Memory
5 Connect all the cables to the control panel board.
NOTE:
Ensure that you release the cable clamp before connecting the cable and then latch the clamp after connecting the cable.
6 If required, route the power/data cables along the chassis wall. See "Front-
7 Close the system. See "Closing the System" on page 77.
8 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
System Board Assembly
The system board assembly is divided into two boards, which are interconnected by a high-speed connector.
• Processor board—It has the connectors for the memory modules, power supplies, and processors.
• I/O board—It has the connectors for expansion-card risers and expansion cards.
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Removing the System Board Assembly
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
CAUTION:
If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or system setup. Be sure to create and safely store this recovery key. If you replace this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives.
NOTE:
You can remove or replace the processor board without removing the I/O board.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
3 Open the system. See "Opening the System" on page 76.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 88.
5 Slide the front-chassis assembly away from the system. See "Front-Chassis
6 Remove the cable clamp. See Figure 3-10.
7 Remove the memory modules. See "Removing Memory Modules" on page 99.
8 Remove the cooling fan assembly. See "Removing the Cooling Fan
WARNING:
The heat sink is hot to touch for some time after the system has been powered down. Make sure that you do not touch the heat sink(s) while removing the I/O board or the processor board.
9 Remove the heat sinks, processor blanks, and processors. See "Removing a
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10 If you are removing the I/O board, remove all expansion cards and the
integrated storage controller card. See "Removing an Expansion Card" on
page 110, and "Removing the Integrated Storage Controller Card" on page 115.
11 If you are removing the I/O board, remove the expansion card risers.
See "Removing Expansion-Card Riser 1" on page 111 and "Removing
Expansion-Card Riser 2" on page 113.
12 If applicable, remove the NIC hardware key from the I/O board.
See "Internal NIC Hardware Key" on page 105.
13 Disconnect the cables from the system board assembly, SAS backplane, control panel board, the optical drive, and other components.
14 Lift the tab on the high speed connector to free the release levers.
15 Push the release levers at an angle of 90 degrees away from the connector
to separate the processor board from the I/O board. See Figure 3-30.
16 Push the processor board toward the front of the system to free the guide pins on one half of the connector from the slots on the other half of the connector.
NOTE:
The power distribution board connector disengages from the processor board when the processor board is separated from the I/O board.
CAUTION:
Do not lift the system board assembly by grasping a memory module, processor, or other components.
17 Hold the processor board by the handle and the board edge
(see Figure 3-30). Angle the processor board out toward the back of the
system and lift the board out of the chassis.
18 To remove the I/O board, pull the release pin and slide the I/O board toward the front of the system. Carefully lift the I/O board out of the chassis.
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Figure 3-30.
Removing and Installing the System Board Assembly
1
2
3
9
8
7
1 power distribution board
3 I/O board
5 high-speed connector
7 release levers (2)
9 handle
2 release pin
4 tab
6 guide pins (2)
8 processor board
4
5
6
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Installing the System Board Assembly
1 Unpack the new system board assembly. If the I/O board was not removed
2 Grasp the I/O board by its edge and the release pin and lower it into the chassis.
3 Position the I/O board to the bottom of the chassis until it lays completely flat.
4 Slide the I/O board toward the back of the system, inserting the connectors into the cutouts on the chassis back panel.
5 Holding by the handle and the board edge of the processor board
(see Figure 3-30), lower the processor board into the chassis. Lower the
processor board to the bottom of the chassis until it lays completely flat.
6 Rotate the levers outward 90 degrees and slide the processor board backward so that the guide pins on one half of the high-speed connector
engages with the slots on the other half of the connector. See Figure 3-30.
7 Push the release levers inward until they lock into position.
8 Replace the processors and heat sinks on the new processor board.
See "Installing a Processor" on page 129.
9 Replace the memory modules. See "Installing Memory Modules" on page 97.
10 Replace the cable clamp. See Figure 3-10.
11 Replace the cooling fan assembly. See "Installing the Cooling Fan
12 If applicable, replace the NIC hardware key on the I/O board. See "Internal
NIC Hardware Key" on page 105.
13 If applicable, replace the expansion card risers. See "Installing Expansion-
Card Riser 1" on page 113 and "Installing Expansion-Card Riser 2" on page 114.
14 If applicable, replace all expansion cards and the integrated storage
controller card. See "Installing an Expansion Card" on page 108 and
"Installing the Integrated Storage Controller Card" on page 117.
15 Slide the front-chassis assembly back into the system. See "Front-Chassis
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16 Connect the cables to the system board assembly, SAS backplane, control panel board, and the optical drive.
17 Route the power/data cables along the chassis wall. See "Front-Chassis
18 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89.
19 Close the system. See "Closing the System" on page 77.
20 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
21 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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Troubleshooting Your System
Safety First—For You and Your System
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting System Startup Failure
If your system halts during startup prior to video output or LCD messaging, especially after installing an operating system or reconfiguring your system’s hardware, check for the following conditions:
• If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system will hang. The reverse is also true. You must boot to the same boot mode in which you installed the
operating system. See "Using the System Setup Program and UEFI Boot
• Invalid memory configurations could cause the system to halt at startup
without any video output. See "System Memory" on page 92.
For all other startup issues, note the LCD panel messages and any system
messages that appear onscreen. For more information, see "LCD Status
Messages" on page 22 and "System Messages" on page 38.
Troubleshooting External Connections
Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. See
Figure 1-1 and Figure 1-3 for the front- and back-panel connectors on your
system.
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Troubleshooting the Video Subsystem
1 Check the system and power connections to the monitor.
2 Check the video interface cabling from the system to the monitor.
3 If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or rear video connector.
4 If the problem persists, see "Getting Help" on page 185.
Troubleshooting a USB Device
1 Use the following steps to troubleshoot a USB keyboard and/or mouse. For
other USB devices, go to step 2.
a
Disconnect the keyboard and mouse cables from the system briefly and reconnect them. b
Connect the keyboard and mouse to the USB port(s) on the opposite side of the system.
If the problem is resolved, restart the system, enter the System Setup program, and check if the nonfunctioning USB ports are enabled. c
Replace the keyboard/mouse with another working keyboard/mouse.
If the problem is resolved, replace the faulty keyboard/mouse.
If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system.
2 Power down all attached USB devices and disconnect them from the system.
3 Restart the system and, if your keyboard is functioning, enter the system
setup program. Verify that all USB ports are enabled. See "Integrated
If your keyboard is not functioning, you can also use remote access. If the
system is not accessible, see "Disabling a Forgotten Password" on page 183
for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings.
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4 Reconnect and power on each USB device one at a time.
5 If a device causes the same problem, power down the device, replace the
USB cable, and power up the device.
If the problem persists, replace the device.
If all troubleshooting fails, see "Getting Help" on page 185.
Troubleshooting a Serial I/O Device
1 Turn off the system and any peripheral devices connected to the serial port.
2 Swap the serial interface cable with a cable in good condition, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable.
3 Turn off the system and the serial device, and swap the device with a comparable device.
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device.
If the problem persists, see "Getting Help" on page 185.
Troubleshooting a NIC
1 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 171.
2 Restart the system and check for any system messages pertaining to the
NIC controller.
3 Check the appropriate indicator on the NIC connector. See "NIC Indicator
• If the link indicator does not light, check all cable connections.
• If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
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• Change the autonegotiation setting, if possible.
• Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
5 Enter the System Setup program and confirm that the NIC ports are
enabled. See "Integrated Devices Screen" on page 60.
6 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and duplex mode. See the documentation for each network device.
7 Ensure that all network cables are of the proper type and do not exceed the maximum length.
If all troubleshooting fails, see "Getting Help" on page 185.
Troubleshooting a Wet System
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Disassemble components from the system. See "Installing System
• Hard drives
• Cooling shroud
• Cooling fan assembly
• SD cards
• USB memory key
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• NIC hardware key
• Internal dual SD module
• Expansion cards and both expansion-card risers
• Integrated storage controller
• iDRAC6 Enterprise card
• Power supplies
• Processors and heat sinks
4 Let the system dry thoroughly for at least 24 hours.
5 Reinstall the components you removed in step 3.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly, see "Getting Help" on page 185.
8 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 171.
If the tests fail, see "Getting Help" on page 185.
Troubleshooting a Damaged System
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Ensure that the following components are properly installed:
• Hard drives
• Cooling fan assembly
• SD cards
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• USB memory key
• NIC hardware key
• Internal Dual SD Module
• Expansion cards and both expansion-card risers
• Integrated storage controller
• iDRAC6 Enterprise card
• Power supplies
• Processors and heat sinks
4 Ensure that all cables are properly connected.
5 Close the system. See "Closing the System" on page 77.
6 Run the system board tests in the system diagnostics. See "Running the
Embedded System Diagnostics" on page 172.
If the tests fail, see "Getting Help" on page 185.
Troubleshooting the System Battery
NOTE:
If the system is turned off for long periods of time (for weeks or months), the
NVRAM may lose its system configuration information. This situation is caused by a defective battery.
2 Turn off the system and disconnect it from the electrical outlet for at least one hour.
3 Reconnect the system to the electrical outlet and turn on the system.
4 Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace
the battery. See "Replacing the System Battery" on page 132.
NOTE:
Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.
If the problem is not resolved by replacing the battery, see "Getting Help" on page 185.
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Troubleshooting Power Supplies
CAUTION:
At least one power supply must be installed for the system to operate.
Operating the system with only one power supply installed for extended periods of time can cause the system to overheat.
1 Identify the faulty power supply by the power supply's fault indicator. See
"Power Indicator Codes" on page 21.
2 Reseat the power supply by removing and reinstalling it. See "Removing a
Power Supply" on page 85 and "Installing a Power Supply" on page 87.
NOTE:
After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly. The power indicator turns green to signify that the power supply is functioning properly.
If the problem persists, replace the faulty power supply.
3 If the problem persists, see "Getting Help" on page 185.
Troubleshooting System Cooling Problems
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Ensure that none of the following conditions exist:
• System cover, cooling shroud, drive blank, memory-module blank, powersupply blank, or PCIe slot filler bracket is removed.
• Ambient temperature is too high. See your Getting Started Guide for your system’s operating temperature requirements.
• External airflow is obstructed.
• Cables inside the system obstruct airflow.
•
An individual cooling fan is removed or has failed. See"Troubleshooting a
• The expansion card installation guidelines have not been followed. See
"Expansion Card Installation Guidelines" on page 107.
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Troubleshooting a Fan
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Open the system. See "Opening the System" on page 76.
CAUTION:
The cooling fans are hot-swappable. To maintain proper cooling while the system is on, only replace one fan at a time.
2 Locate the faulty fan indicated by the LCD panel or the diagnostic software.
3 Remove and reseat the fan. See "Removing a Cooling Fan" on page 101
and "Installing a Cooling Fan" on page 103.
NOTE:
Wait at least 30 seconds for the system to recognize the fan and determine whether it is working properly.
4 If the problem is not resolved, install a new fan. See "Removing a Cooling
Fan" on page 101 and "Installing a Cooling Fan" on page 103.
If the replacement fan is working properly, close the system. See "Closing the System" on page 77.
If the replacement fan does not operate, see "Getting Help" on page 185.
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Troubleshooting System Memory
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTE:
Invalid memory configurations can cause your system to halt at startup
guidelines.
1 If the system is operational, run the appropriate online diagnostic test. See
"Using Online Diagnostics" on page 171.
If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.
2 If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least 10 seconds and then reconnect the system to power.
3 Turn on the system and attached peripherals and note the messages on the screen.
Go to step 16 if an error message appears indicating a fault with a specific
memory module.
4 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 57. Make any changes to the
memory settings, if needed.
If the memory settings match the installed memory but a problem is still
5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6 Open the system. See "Opening the System" on page 76.
7 If applicable, slide the front chassis assembly. See "Front-Chassis
8 If applicable, remove the cooling shroud. See "Removing the Cooling
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9 Check the memory channels and ensure that they are populated correctly.
See "General Memory Module Installation Guidelines" on page 93.
10 Reseat the memory modules in their sockets. See "Installing Memory
11 If applicable, replace the cooling shroud. See "Installing the Cooling
12 If applicable, slide the front chassis back. See "Front-Chassis Assembly" on page 90.
13 Close the system. See "Closing the System" on page 77.
14 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
15 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen" on page 57.
If the problem is not resolved, proceed with the next step.
16 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module.
17 Open the system. See "Opening the System" on page 76.
18 If applicable, move the front chassis assembly. See "Front-Chassis
19 If applicable, remove the cooling shroud. See "Removing the Cooling
20 To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a module of the same type
and capacity. See "Installing Memory Modules" on page 98.
21 If applicable, replace the cooling shroud. See "Installing the Cooling
22 If applicable, slide the front chassis back. See "Front-Chassis Assembly" on page 90.
23 Close the system. See "Closing the System" on page 77.
24 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
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25 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system.
26 If the memory problem is still indicated, repeat step 16 through step 23 for
each memory module installed.
If the problem persists after all memory modules have been checked, see
Troubleshooting an Internal USB Key
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Enter the System Setup program and ensure that the internal USB key
port is enabled. See "Integrated Devices Screen" on page 60.
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 If applicable, move the front chassis assembly. See "Front-Chassis
5 If applicable, remove the cooling shroud. See "Removing the Cooling
6 Locate the USB key and reseat it. See "Internal USB Memory Key" on page 105.
7 If applicable, replace the cooling shroud. See "Installing the Cooling
8 If applicable, slide the front chassis back. See "Front-Chassis Assembly" on page 90.
9 Close the system. See "Closing the System" on page 77.
10 Turn on the system and attached peripherals and check if the USB key is functioning.
11 If the problem is not resolved, repeat step 2 and step 3.
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12 Insert a different USB key that you know works properly.
13 Close the system. See "Closing the System" on page 77.
14 Turn on the system and attached peripherals and check if the USB key is functioning.
If the problem is not resolved, see "Getting Help" on page 185.
Troubleshooting an SD Card
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Enter the System Setup program and ensure that the internal SD card port
is enabled. See "Integrated Devices Screen" on page 60.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Reseat the SD module cable. See "Installing the Internal Dual SD Module" on page 125.
CAUTION:
If the Redundancy option is set to Mirror Mode in the Integrated
Devices screen of the system setup, you must follow the instructions in step 5 to
step 9 to avoid loss of data. If the Redundancy option is set to Disabled, proceed to step 10.
NOTE:
When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next reboot, the system prompts you with a message indicating the failure.
5 If SD card 1 has failed, remove the card from SD card slot 1. See
"Removing the Internal Dual SD Module" on page 124. If SD card 2 has
failed, install a new SD card in SD card slot 2 and proceed to step 8.
6 Remove the card present in SD card slot 2 and insert it into SD card slot 1.
See "Removing the Internal Dual SD Module" on page 124 and "Installing
the Internal Dual SD Module" on page 125.
7 Insert the new SD card into SD card slot 2. See Figure 3-22.
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8 Close the system. See "Closing the System" on page 77.
9 Turn on the system and attached peripherals and check if the SD card is functioning.
10 Insert a different SD card that you know works properly.
11 Close the system. See "Closing the System" on page 77.
12 Turn on the system and attached peripherals and check if the SD card is functioning.
If the problem is not resolved, see "Getting Help" on page 185.
Troubleshooting an Optical Drive
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 If applicable, remove the bezel. See "Removing the Front Bezel" on page 75.
2 Try using a different CD or DVD.
3 Enter the System Setup program and ensure that the integrated SATA
controller and the drive's SATA port are enabled. See "Using the System
Setup Program and UEFI Boot Manager" on page 53.
4 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 171.
5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6 Open the system. See "Opening the System" on page 76.
7 Ensure that the interface cable is securely connected to the optical drive
and to the system board. See "Optical Drive" on page 83.
8 Ensure that a power cable is properly connected to the drive.
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9 Close the system. See "Closing the System" on page 77.
10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 185.
Troubleshooting a Hard Drive
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
CAUTION:
This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
1 Run the appropriate online diagnostics test. See "Using Online
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2 If applicable, remove the bezel. See "Removing the Front Bezel" on page 75.
3 If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps.
a
Restart the system and enter the host adapter configuration utility program by pressing <Ctrl><R> for a PERC controller or
<Ctrl><C> for a SAS controller.
See the documentation supplied with the host adapter for information about the configuration utility.
b c d
Ensure that the hard drive(s) have been configured correctly for the
RAID array.
Take the hard drive offline and reseat the drive. See "Removing a
Hard-Drive Carrier" on page 80.
Exit the configuration utility and allow the system to boot to the operating system.
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4 Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information.
5 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program and UEFI Boot Manager" on page 53.
If the problem persists, see "Troubleshooting a Storage Controller" on page 166.
Troubleshooting a Storage Controller
NOTE:
When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the controller.
1 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 171.
2 Enter the System Setup program and ensure that the SAS or PERC
controller is enabled. See "Using the System Setup Program and UEFI
3 Restart the system and press the applicable key sequence to enter the configuration utility program:
• <Ctrl><C> for a SAS controller
• <Ctrl><R> for PERC controller
See the controller's documentation for information about configuration settings.
4 Check the configuration settings, make any necessary corrections, and restart the system.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
5 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
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6 Open the system. See "Opening the System" on page 76.
7 Ensure that the controller card is firmly seated into the system board
connector. See "VFlash Media (Optional)" on page 123.
8 If you have a PERC controller with battery-backed cache, ensure that the
RAID battery is properly connected and, if applicable, the memory module on the PERC card is properly seated.
9 Verify that the cable connections between the SAS backplane and the
integrated storage controller are correct. See "Installing the Integrated
Storage Controller Card" on page 118 and Figure 6-4.
Ensure that the cables are firmly connected to the storage controller and the SAS backplane board.
10 Close the system. See "Closing the System" on page 77.
11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 185.
Troubleshooting Expansion Cards
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTE:
When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
1 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 171.
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Verify that the installed expansion cards are compliant with the expansion
card installation guidelines. See "Expansion Card Installation Guidelines" on page 107.
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5 Ensure that each expansion card is firmly seated in its connector.
See "Installing an Expansion Card" on page 109.
6 Close the system. See "Closing the System" on page 77.
7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
8 If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9 Open the system. See "Opening the System" on page 76.
10 Remove all expansion cards installed in the system. See "Removing an
11 Close the system. See "Closing the System" on page 77.
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13 Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 185.
14 For each expansion card you removed in step 10, perform the following
steps: a b c d e
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening the System" on page 76.
Reinstall one of the expansion cards.
Close the system. See "Closing the System" on page 77.
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 185.
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Troubleshooting the Processors
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Run the appropriate online diagnostics test. See "Using Online
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System" on page 76.
4 Remove the cooling fan assembly. See "Removing the Cooling Fan
5 Ensure that each processor and heat sink are properly installed. See
"Removing a Processor" on page 126.
6 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly" on page 104.
7 Close the system. See "Closing the System" on page 77.
8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
9 Run the appropriate online diagnostic test.
10 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
11 Open the system. See "Opening the System" on page 76.
12 Remove the cooling fan assembly. See "Removing the Cooling Fan
13 Remove all processors except for processor 1 and processor 2. See
"Removing a Processor" on page 126.
14 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly" on page 104.
15 Close the system. See "Closing the System" on page 77.
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16 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
17 Run the appropriate online diagnostic test.
If the test fails, the processor is faulty. See "Getting Help" on page 185.
18 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
19 Open the system. See "Opening the System" on page 76.
20 Remove the cooling fan assembly. See "Removing the Cooling Fan
21 Replace processor 1 and processor 2 with processor 3 and processor 4. See
"Removing a Processor" on page 126.
22 Install the cooling fan assembly. See "Installing the Cooling Fan Assembly" on page 104.
23 Close the system. See "Closing the System" on page 77.
24 Repeat step 15 through step 17.
If your system has more than two processors, continue installing and testing each processor in the processor 1 slot until you determine the
faulty processor, and then replace the faulty processor. See "Getting Help" on page 185.
If you have tested all the processors and the problem persists, the system
board is faulty. See "Getting Help" on page 185.
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Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
Using Online Diagnostics
To assess a system problem, first use the online diagnostics. Online
Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more. If you are unable to identify the problem using the online diagnostics, then use the embedded system diagnostics.
The files required to run the online diagnostics for systems running supported
Microsoft
®
Windows
®
and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell Online Diagnostics User's
Guide.
Embedded System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to:
• Run tests individually or collectively
• Control the sequence of tests
• Repeat tests
• Display, print, or save test results
• Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached
• View help messages that briefly describe each test and its parameters
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• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
When to Use the Embedded System Diagnostics
If a major component or device in the system does not operate properly, component failure may be indicated. As long as the processor and the system's input/output devices are functioning, you can use the embedded system diagnostics to help identify the problem.
Running the Embedded System Diagnostics
The embedded system diagnostics program is run from the Life Cycle
Controller screen.
CAUTION:
Use the embedded system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages.
1 As the system boots, press <F10>.
2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane.
The Diagnostics menu allows you to run all or specific diagnostics tests or to exit.
System Diagnostics Testing Options
Click the testing option in the Main Menu window.
Testing Option
Express Test
Extended Test
Custom Test
Information
Function
Performs a quick check of the system. This option runs device tests that do not require user interaction.
Performs a more thorough check of the system. This test can take an hour or longer.
Tests a particular device.
Displays test results.
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Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing.
NOTE:
After you select all the devices and components that you want to test, highlight
All Devices and then click Run Tests.
Selecting Diagnostics Options
From the Diagnostics Options area, select the test(s) you want to run on a device.
• Non-Interactive Tests Only — Runs only tests that require no user intervention.
• Quick Tests Only — Runs only the quick tests on the device.
• Show Ending Timestamp — Time stamps the test log.
• Test Iterations — Selects the number of times the test is run.
• Log output file pathname — Enables you to specify the diskette drive or
USB memory key where the test log file is saved. You cannot save the file to a hard drive.
Viewing Information and Results
The following tabs in the Customize window provide information about the test and the test results.
• Results — Displays the test that ran and the result.
• Errors — Displays any errors that occurred during the test.
• Help — Displays information about the currently selected device, component, or test.
Running the System Diagnostics
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• Configuration — Displays basic configuration information about the currently selected device.
• Parameters — Displays parameters that you can set for the test.
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Jumpers and Connectors
System Board Jumper
For information on disabling a password, see "Disabling a Forgotten Password" on page 183.
Table 6-1.
System Board Jumper Settings
Jumper
PWRD_EN
NVRAM_CLR
Setting Description
(default)
The password feature is enabled
(pins 2-4)
The password feature is disabled, and iDRAC6 local access is unlocked at the next AC power cycle
(pins 4-6)
(default)
The configuration settings are retained at system boot (pins 3-5)
The configuration settings are cleared at the next system boot (pins 1-3)
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System Board Connectors
Figure 6-1.
System Board Connectors
1 2
28
27
26
25
22
21
20
24
23
19
18
3
7
8
4
5
6
9
10
11
12
13
17
176
16
Jumpers and Connectors
15
14
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Item
3
4
1
2
9
10
11
12
7
8
5
6
13
14
Connector Description
C1
C5
C2
C6
C3
C7
A5
A2
A6
A3
A7
A4
A8
CPU3
SLOT4_PCIE_G2_X8 slot 4 PCIe - x8 link expansion slot
SLOT3_PCIE_G2_X8 slot 3 PCIe - x8 link expansion slot
AMEA CONN
PWRD_EN
NVRAM_CLR iDRAC6 Enterprise card connector
Password enable jumper
NVRAM clear jumper
MASER CONN
Center PCIE_G2_X8
BATTERY
SATA
FAN6
FAN5
CPU1
A1 iDRAC6 Express card connector
Expansion-card riser 1 connector
Battery socket
SATA power connector
System cooling fan 6 connector
System cooling fan 5 connector
Processor 1 socket
Memory module slot A1(white release lever)
Memory module slot A5
Memory module slot A2 (white release lever)
Memory module slot A6
Memory module slot A3 (white release lever)
Memory module slot A7
Memory module slot A4 (white release lever)
Memory module slot A8
Processor 3 socket
Memory module slot C1 (white release lever)
Memory module slot C5
Memory module slot C2 (white release lever)
Memory module slot C6
Memory module slot C3 (white release lever)
Memory module slot C7
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178
18
23
24
25
19
20
21
22
Item
15
16
17
Connector
B5
B2
B6
B3
D7
D4
D8
B1
D5
D2
D6
D3
C4
C8
CPU4
D1
B7
B4
B8
BP_PWR
CPU2
FAN1
FAN2
PDB_CON
FAN3
FAN4
PWR_CONN
Jumpers and Connectors
Description
Memory module slot C4 (white release lever)
Memory module slot C8
Processor 4 socket
Memory module slot D1 (white release lever)
Memory module slot D5
Memory module slot D2 (white release lever)
Memory module slot D6
Memory module slot D3 (white release lever)
Memory module slot D7
Memory module slot D4 (white release lever)
Memory module slot D8
Memory module slot B1 (white release lever)
Memory module slot B5
Memory module slot B2 (white release lever)
Memory module slot B6
Memory module slot B3 (white release lever)
Memory module slot B7
Memory module slot B4 (white release lever)
Memory module slot B8
Backplane power and front panel USB connector
Processor 2 socket
System cooling fan 1 connector
System cooling fan 2 connector
Power distribution board connector
System cooling fan 3 connector
System cooling fan 4 connector
Power connector
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Item
26
27
28
Connector
CTRL_PNL
Left PCIE_G2_X16
ISCSI Key
Description
Control panel interface connector
Expansion-card riser 2 connector
ISCSI key connector (NIC hardware key)
SAS Backplane Board Connectors
Figure 6-2.
SAS Backplane Board Connectors
1
2
6
3
5
4
1 power connector
3 SAS B connector
5 hard-drive connectors 2 and 3
2 SAS A connector
4 hard-drive connectors 4 and 5
6 hard-drive connectors 0 and 1
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Power Distribution Board Connectors
Figure 6-3.
Power Distribution Board Connectors
1
2
3
1 power supply connectors (2)
3 mixed signal connector
2 12-pin power cable connector
180
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Expansion-Card Riser-Board Components and
PCIe Buses
Figure 6-4.
PCIe Expansion-Card Riser 1 Components
2
3
1
3
PCIe slot 1 connector integrated storage controller card connector
2 PCIe slot 2 connector
1
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Figure 6-5.
PCIe Expansion-Card Riser 2 Components
1
2
1 PCIe slot 5 connector
3 chassis intrusion switch
3
2 PCIe slot 6 connector
182
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Disabling a Forgotten Password
The system's software security features include a system password and a setup
password features or disables them and clears any password(s) currently in use.
CAUTION:
See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 76.
3 Remove the jumper plug from the password jumper.
See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board.
4 Close the system.
5 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug.
NOTE:
If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next time it boots.
6 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
7 Open the system. See "Closing the System" on page 77.
8 Install the jumper plug on the password jumper.
9 Close the system.
10 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
11 Assign a new system and/or setup password.
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Getting Help
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-33i55).
NOTE:
If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Visit support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3 Click Contact Us on the left side of the page.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.
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Index
B batteries
battery
troubleshooting the RAID card battery, 166
battery (system)
blank
C cabling
CD drive
CD/DVD drive
connectors
control panel assembly
cooling fans
D damaged systems
Dell
Dell PowerEdge Diagnostics
diagnostics
advanced testing options, 171 testing options, 171 using Dell PowerEdge
DIMMs
drive blank
drive carrier
E
expansion card
Index
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expansion cards
F front bezel
G guidelines
connecting external devices, 20
expansion card installation, 107
H hard drive
hot-plug
I iDRAC card
iDRAC Configuration Utility, 71
indicators
installing
K keyboards
L
LCD panel
Index
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M memory
memory modules (DIMMs)
messages
microprocessor
microprocessors
N
NIC
NICs
O optical drive
options
P password
POST
power supplies
processor
R
removing
hard drive from a drive carrier, 82
Index
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replacing
S
SAS backplane board
SAS controller card
SAS controller daughter card
SAS RAID controller daughter card
SD card
service-only procedure
slots
startup
support
system board
system cooling
system features
system setup
system setup program
integrated devices options, 60
serial communications options, 61
system setup screens
Index
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T
troubleshooting
SAS RAID controller daughter card, 166
U
UEFI Boot Manager
upgrades
USB
internal connector for memory key, 105
USB key
V video
W
wet system
Index
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Index
192
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Table of contents
- 1 Dell™ PowerEdge™ R815
- 11 About Your System
- 11 Accessing System Features During Startup
- 12 Front-Panel Features and Indicators
- 14 LCD Panel Features
- 15 Home Screen
- 16 Setup Menu
- 17 View Menu
- 17 Hard-Drive Indicator Patterns
- 18 Back-Panel Features and Indicators
- 20 Guidelines for Connecting External Devices
- 20 NIC Indicator Codes
- 21 Power Indicator Codes
- 22 LCD Status Messages
- 22 Viewing Status Messages
- 23 Removing LCD Status Messages
- 38 System Messages
- 51 Warning Messages
- 51 Diagnostics Messages
- 51 Alert Messages
- 52 Other Information You May Need
- 53 Using the System Setup Program and UEFI Boot Manager
- 53 Choosing the System Boot Mode
- 54 Entering the System Setup Program
- 54 Responding to Error Messages
- 54 Using the System Setup Program Navigation Keys
- 55 System Setup Options
- 55 Main Screen
- 57 Memory Settings Screen
- 58 Processor Settings Screen
- 59 SATA Settings Screen
- 59 Boot Settings Screen
- 60 Integrated Devices Screen
- 61 PCI IRQ Assignments Screen
- 61 Serial Communication Screen
- 62 Power Management Screen
- 63 System Security Screen
- 64 Exit Screen
- 64 Entering the UEFI Boot Manager
- 65 Using the UEFI Boot Manager Navigation Keys
- 65 UEFI Boot Manager Screen
- 66 UEFI Boot Settings Screen
- 66 System Utilities Screen
- 66 System and Setup Password Features
- 67 Using the System Password
- 69 Using the Setup Password
- 70 Embedded System Management
- 71 iDRAC6 Configuration Utility
- 71 Entering the iDRAC6 Configuration Utility
- 73 Installing System Components
- 73 Recommended Tools
- 73 Inside the System
- 75 Front Bezel (Optional)
- 75 Removing the Front Bezel
- 75 Installing the Front Bezel
- 76 Opening and Closing the System
- 76 Opening the System
- 77 Closing the System
- 78 Hard Drives
- 78 Removing a Hard-Drive Blank
- 79 Installing a Hard-Drive Blank
- 80 Removing a Hard-Drive Carrier
- 81 Installing a Hard-Drive Carrier
- 82 Removing a Hard Drive From a Hard-Drive Carrier
- 82 Installing a Hard Drive Into a Hard-Drive Carrier
- 83 Optical Drive
- 83 Removing an Optical Drive
- 84 Installing an Optical Drive
- 85 Power Supplies
- 86 Removing a Power Supply
- 87 Installing a Power Supply
- 87 Removing the Power Supply Blank
- 87 Installing the Power Supply Blank
- 88 Cooling Shroud
- 88 Removing the Cooling Shroud
- 89 Installing the Cooling Shroud
- 90 Front-Chassis Assembly
- 92 System Memory
- 93 General Memory Module Installation Guidelines
- 93 Memory Sparing Support
- 97 Installing Memory Modules
- 99 Removing Memory Modules
- 100 Cooling Fans
- 100 Removing a Cooling Fan
- 102 Installing a Cooling Fan
- 102 Removing the Cooling Fan Assembly
- 104 Installing the Cooling Fan Assembly
- 104 Internal USB Memory Key
- 105 Internal NIC Hardware Key
- 107 Expansion Cards and Expansion-Card Risers
- 107 Expansion Card Installation Guidelines
- 108 Installing an Expansion Card
- 110 Removing an Expansion Card
- 111 Removing Expansion-Card Riser 1
- 113 Installing Expansion-Card Riser 1
- 113 Removing Expansion-Card Riser 2
- 114 Installing Expansion-Card Riser 2
- 115 Integrated Storage Controller Card
- 115 Removing the Integrated Storage Controller Card
- 117 Installing the Integrated Storage Controller Card
- 118 RAID Battery (Optional)
- 118 Removing a RAID Battery
- 119 Installing the RAID Battery
- 120 iDRAC6 Enterprise Card (Optional)
- 120 Removing an iDRAC6 Enterprise Card
- 121 Installing an iDRAC6 Enterprise Card
- 122 VFlash Media (Optional)
- 122 Removing a VFlash Media Card
- 122 Installing a VFlash Media Card
- 123 Internal Dual SD Module (Optional)
- 123 Removing the Internal Dual SD Module
- 124 Installing the Internal Dual SD Module
- 125 Processors
- 125 Removing a Processor
- 129 Installing a Processor
- 131 System Battery
- 131 Replacing the System Battery
- 133 SAS Backplane
- 133 Removing the SAS Backplane
- 135 Installing the SAS Backplane
- 135 Power Distribution Board
- 135 Removing the Power Distribution Board
- 138 Replacing the Power Distribution Board
- 139 Control Panel Assembly
- 139 Removing the Control Panel Display Module
- 140 Installing the Control Panel Display Module
- 142 Removing the Control Panel Board
- 143 Installing the Control Panel Board
- 143 System Board Assembly
- 144 Removing the System Board Assembly
- 147 Installing the System Board Assembly
- 149 Troubleshooting Your System
- 149 Safety First-For You and Your System
- 149 Troubleshooting System Startup Failure
- 149 Troubleshooting External Connections
- 150 Troubleshooting the Video Subsystem
- 150 Troubleshooting a USB Device
- 151 Troubleshooting a Serial I/O Device
- 151 Troubleshooting a NIC
- 152 Troubleshooting a Wet System
- 153 Troubleshooting a Damaged System
- 154 Troubleshooting the System Battery
- 155 Troubleshooting Power Supplies
- 155 Troubleshooting System Cooling Problems
- 156 Troubleshooting a Fan
- 157 Troubleshooting System Memory
- 159 Troubleshooting an Internal USB Key
- 160 Troubleshooting an SD Card
- 161 Troubleshooting an Optical Drive
- 162 Troubleshooting a Hard Drive
- 163 Troubleshooting a Storage Controller
- 164 Troubleshooting Expansion Cards
- 166 Troubleshooting the Processors
- 169 Running the System Diagnostics
- 169 Using Online Diagnostics
- 169 Embedded System Diagnostics Features
- 170 When to Use the Embedded System Diagnostics
- 170 Running the Embedded System Diagnostics
- 170 System Diagnostics Testing Options
- 171 Using the Custom Test Options
- 171 Selecting Devices for Testing
- 171 Selecting Diagnostics Options
- 171 Viewing Information and Results
- 173 Jumpers and Connectors
- 173 System Board Jumper
- 174 System Board Connectors
- 177 SAS Backplane Board Connectors
- 178 Power Distribution Board Connectors
- 179 Expansion-Card Riser-Board Components and PCIe Buses
- 181 Disabling a Forgotten Password
- 183 Getting Help
- 183 Contacting Dell