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SISTORE AX
Hard Disk Kit (SATA)
Installation Instructions
Building Technologies
Fire Safety & Security Products
Liefermöglichkeiten und technische Änderungen vorbehalten.
Data and design subject to change without notice. / Supply subject to availability.
© 2009 Copyright by
Siemens Building Technologies
Wir behalten uns alle Rechte an diesem Dokument und an dem in ihm dargestellten Gegenstand vor. Der Empfänger erkennt diese Rechte an und wird dieses Dokument nicht ohne unsere vorgängige schriftliche Ermächtigung ganz oder teilweise Dritten zugänglich machen oder außerhalb des Zweckes verwenden, zu dem es ihm übergeben worden ist.
We reserve all rights in this document and in the subject thereof. By acceptance of the document the recipient acknowledges these rights and undertakes not to publish the document nor the subject thereof in full or in part, nor to make them available to any third party without our prior express written authorization, nor to use it for any purpose other than for which it was delivered to him.
Contacting us
If you have questions or suggestions regarding the product or this documentation, please contact our Customer Support Center.
Intranet: Customer Support Center
Internet: Worldwide contacts
E-Mail: [email protected]
Tel.: +49 89 9221 8000
Copyright
Copyright 2007 © Siemens Fire & Security Products GmbH & Co. oHG.
All rights reserved.
Siemens Fire & Security Products GmbH & Co. oHG confers upon the purchaser the right to use the software.
It is not permitted to reproduce this manual in whole or in part or translate it into another language without our written consent.
Contents
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Fire Safety & Security Products
Service and maintenance .........................................................................8
Meaning of the written warning notices ....................................................9
Meanings of the hazard symbols ..............................................................9
Directives and standards .....................................................................10
Overview SISTORE AX devices ...........................................................11
SISTORE AX4 Lite V2.0 .........................................................................11
SISTORE AX8/AX16 250/100 V2.8 ........................................................11
SISTORE AX8/AX16 500/200 V3.6 ........................................................12
SISTORE AX HDD extension kit (SATA)................................................12
Verification of primary HDD ....................................................................13
Message displayed? ...............................................................................14
Booting without HDD?.............................................................................14
Verification of secondary HDD................................................................15
Booting without HDD?.............................................................................15
Installation and replacement of hard disk drives ..............................16
Replacement of the primary HDD in SISTORE AX4 Lite V2.0 ...............16
Replacement of the primary HDD in SISTORE AX8/AX16 250/100
Installation of the extension HDD in SISTORE AX8/AX16 250/100
Replacement of the primary HDD in SISTORE AX8/AX16 500/200
Installation of the extension HDD in SISTORE AX8/AX16 500/200
additional hard disk ...............................................29
SISTORE AX4 Lite V2.0 .........................................................................35
SISTORE AX8/AX16 250/100 V2.8 and SISTORE AX8/AX16
SISTORE AX RAS ..................................................................................36
Packaging for returning the HDD ............................................................37
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Introduction
1 Introduction
This document describes the required procedures to z extend SISTORE AX devices with one or two extension HDDs (Hard Disk
Drives) z replace faulty HDDs
This document consists of the following chapters: z Overview SISTORE AX devices z Technical check z Installation and replacement of SATA Hard Disk Drives for SISTORE AX models fitted with SATA HDD technology z Functional text z Appendices
IMPORTANT
IMPORTANT
HDDs in SISTORE AX shall only be installed by qualified service personnel.
This document covers the fitting of SATA hard drives into SISTORE AX devices based on SATA HDD technology. SATA HDDs are not compatible with previous versions of SISTORE AX based on IDE (PATA) HDD technology. Please refer to the SISTORE AX service concept for a compatibility matrix.
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Safety
2 Safety
2.1 Target readers
The instructions in this document are designed for the following target readers:
Operational startup personnel
Qualification
Technical training for building or electrical installations.
Activity
Puts the product into operation for the first time.
Condition of the equipment
The product is not yet installed and configured.
2.2 Work safety information
2.2.1 General information z Read the general safety precautions before operating the device. z Follow all warnings and instructions marked on the device. z Keep this document for reference. z Always pass this document on together with the product. z Any national or local safety standards or laws that apply to the development, design, installation, operation or disposal of a product must be adhered to in addition to the instructions in the product documentation.
Liability claim z Do not connect the device if it is damaged or any parts are missing. z Do not make any changes or modifications to the device unless they are expressly mentioned in this manual and have been approved by the manufacturer.
Unauthorized changes will void the user's authority to operate the equipment. z Use only spare parts and accessories approved by the manufacturer.
Burn hazard
Do not touch the housing of the device while it is in operation
Radio interference with other devices in the environment z This is a Class A device. This equipment may cause radio interference in a residential installation. In this case the user is encouraged to perform appropriate measures to correct the interference.
2.2.2 Transport
Damage during transport z Keep the packaging material for future transportation. z Do not expose the device to mechanical vibrations or shocks. z Do not carry two or more HDDs with one stacked on top of another. z Do not let HDDs bump against each other. z Do not leave the HDD in a vertical position without putting it in a container.
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Safety
2.2.3 Setup
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Damage due to unsuitable mounting location z Observe the environmental requirements recommended by the manufacturer. z Do not operate the device close to sources of powerful electromagnetic radiation. z Protect the device against moisture. z Do not operate the device in excessively dusty places. z Do not expose the device to mechanical vibrations or shocks. z Put a shock-absorbing and antistatic material on the desk where the HDD is to be handled (the antistatic material should be put on top of the shock-absorbing material). z Do not press on the top of the button of the drive.
Damage to the device due to lack of ventilation z Do not block or cover the ventilation openings of the device.
Damage to the device due to overload z Use only the shielded video interface cable recommended in this document to ensure compliance with the limits for digital output devices.
Risk of failure of the main device z Power cables to the main device are to be run separately and have a dedicated, clearly labelled fuse.
Danger of electrical shock due to insufficient labelling z Terminals carrying an external voltage supply must be labelled "DANGER – external voltage".
Danger of electrical shock and damage to the device z Electrical grounding must meet the customary local safety standards and regulations. z Handle the drive care fully by the edges. Do not touch the exposed printer circuit board or any electronic components. z Wear a wrist strap when handling HDD. z Before handling the drive, discharge any static electricity from yourself and your clothing. z With one hand touch an unpainted metal surface, then touch the ESD bag with the other hand. Remain in contact with the metal surface and the bag for a minimum of 2 seconds.
Danger of electrical shock due to incorrect connection z Make sure the device is permanently connected to the electricity supply; a readily accessible disconnect device must be provided.
Liability claim z For reasons of electromagnetic compatibility RS232, USB, audio in/out and power supply cables must not exceed 3 meters length.
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Safety
Damage to the device due to overvoltage z Connect the device only to power sources with the specified voltage. Voltage supply requirements can be found on the power supply unit/type label.
Dangerous situation due to false alarm z Make sure to notify all relevant parties and authorities providing assistance before testing the system. z To avoid panic, always inform all those present before testing any alarm devices.
Risk of failure due to incorrect installation z Install the fault current circuit breaker for the unit separately from the fault current circuit breaker for the building.
Danger of electrical shock when using uninsulated tools z Use only insulated tools during initial startup and when performing maintenance or repair while the device is running and observe the relevant safety precautions.
2.2.4 Installation
Cable damage due to mechanical load z When connecting the cables, do not apply tensile force and make sure not to bend or damage them.
Data loss after update z Make sure to backup all data before updating the device
Mounting and tools z Use a low-impact screwdriver z Recommended plane level for mounting: 0.2 mm or less z Spacing between system cabinets: 1.2 mm or more
2.2.5 Service and maintenance
Risk of electric shock during maintenance z Always disconnect the power cable and other cables from the device before performing maintenance.
Danger of electrical shock while cleaning the device z Disconnect the device from the mains supply before cleaning it. z Do not use liquid cleaners or sprays that contain alcohol, spirit or ammonia.
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2.3 Meaning of the written warning notices
The severity of a hazard is indicated by the following written warning notices.
Signal word Type of risk
2.4 Meanings of the hazard symbols
The nature of the hazard is indicated by icons.
Warning of a hazard!
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Directives and standards
3 Directives and standards
This product complies with the requirements of the following European directives.
The EU declaration of conformity is available to the responsible agencies at:
Siemens Building Technologies
Fire & Security Products GmbH & Co. oHG
76181 Karlsruhe
Germany
European Directive 2004/108/EC ”Electromagnetic Compatibility”
Compliance with the European Directive 2004/108/EC has been proven by testing according to the following standards:
Emitted interference: EN 55022 Class A
EN 61000-3-2
EN 61000-3-3
Interference resistance: EN 50130-4
European Directive 2006/95/EEC ”Low-Voltage Directive”
Compliance with the European Directive 2006/95/EEC has been proven by testing according to the following standard:
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Overview SISTORE AX devices
4 Overview SISTORE AX devices
This chapter shows the various SISTORE AX models including the scope of delivery of devices ex factory and in the Replacement Pool.
4.1 SISTORE AX4 Lite V2.0
Product Name
SISTORE AX4 Lite
S/W
V2.0
Ordering number
S54569-C50-A13
Def. HDD
250 GB
Ext. HDD
-
Scope of delivery ex factory: z Digital video recorder z Power cord z Multilingual User Manuals and multilingual RAS software on CD-ROM z Multilingual Installation Guide z Infrared remote control
NOTE
The remote control for SISTORE AX4 Lite V2.0 is not compatible with the SISTORE AX4 Lite V1.0 and vice versa.
Scope of delivery Replacement Pool: z Digital video recorder z Power cord
4.2 SISTORE AX8/AX16 250/100 V2.8
Product Name
SISTORE AX8
SISTORE AX16
S/W Ordering number Def. HDD
V2.8 S54569-C71-B13 250 GB
S54569-C91-B13 250 GB
Ext. HDD
2x250 GB or
2x500 GB
Scope of delivery ex factory: z Digital video recorder z Power cord z Multilingual User Manuals and multilingual RAS software on CD-ROM z Multilingual Installation Guide z Rack-mount kit z Assembly screws guide rails for adding hard disk drives
Scope of delivery Replacement Pool: z Digital video recorder z Power cord
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Overview SISTORE AX devices
4.3 SISTORE AX8/AX16 500/200 V3.6
Product Name
SISTORE AX8
SISTORE AX16
S/W Ordering number
V3.6 S54569-C70-B2
S54569-C90-B2
Stand. HDD
500 GB
500 GB
Ext. HDD
2x250 GB or
2x500 GB
Scope of delivery ex factory: z Digital video recorder z Power cord z Multilingual User Manuals and multilingual RAS software on CD-ROM z Multilingual Installation Guide z Rack-mount kit z Assembly screws guide rails z Screws for fixing SCSI connector z Infrared remote control
Scope of delivery Replacement Pool: z Digital video recorder z Power cord
4.4 SISTORE AX HDD extension kit (SATA)
Scope of delivery ex factory: z Hard Disk Drive (SATA) z Multilingual mounting instructions z Bottom bracket and assembly screws z Assembly screws and guide rails (for SISTORE AX8/AX16 250/100 and
SISTORE AX8/AX16 500/200) z Cable ties (2x)
IMPORTANT
SATA HDD kits are not compatible with previous versions of SISTORE AX based on IDE (PATA) HDDs. Likewise the IDE HDD kits cannot be fitted into
SISTORE AX models based on SATA HDD technology.
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Technical check
This chapter describes the procedures for the technical verification of defective
SISTORE AX devices. Please note that the procedures described below can only give an indication of unit condition and the recommended action to be taken.
5.1 Verification of primary HDD
Faulty device from customer send device back to customer
Chap.
3.1.1
Config?
ok?
not ok?
Chap.
3.1.2
Normal booting?
ok?
not ok?
Chap.
3.1.3
Display of message?
ok?
not ok?
Replacement of
HDD
Chap.
3.1.4
Booting without
HDD?
not ok?
Dispatch the device to supplier ok?
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Functional Test not ok?
ok?
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Technical check
5.1.1 Config issues?
1. Verify BNC (SVHS) / VGA switch settings (either switch on the rear of the device or via Display button on the front of the device)
2. Stop recording when HDD is full
3. Configuration of recording schedule and events
4. Covert camera and colour control settings
5.1.2 Normal booting?
1. Verify System log
2. Verify status of HDD in the Storage menu
3. is it possible to enter the SMART menu from within the unit main menu?
5.1.3 Message displayed? z Display of an HDD error code on the screen
The following list displays a list of relevant HDD error codes. In case one of these error codes show on the screen the HDD needs to be replaced.
Code No. Description Cause Solution
1
All installed HDDs are defective.
SYS_INFO can not be read
Replace HDD and perform Functional Test
2
All installed HDDs are defective.
DISK_INFO can not be read
Replace HDD and perform Functional Test
3
5
Creating database failed.
HDD installed in wrong DVR.
Creating database failed due to
HDD failure, incompatible HDD, etc.
The HDD which was formatted in one AX device was installed in another AX device (e.g. HDD of a 9-ch AX was installed in a 16ch DVR).
Replace HDD and perform Functional Test
Replace HDD or insert correct HDD for this device.
Perform Functional Test.
6
More than two HDDs are installed in the
DVR, and error codes
2 and 5 occur simultaneously.
There are 2 HDDs installed. One
HDD has error code 2 problem and another one has error code
5 problem.
Replace HDD or insert correct HDD for this device. z “Disk Bad” alert in the OSD (Disk bad checks the amount of bad sectors on the
HDD). z SMART alert in the OSD z Message “There is no installed master HDD. Press OK button to shutdown.” z Message “Setup not found”. z Warning message (e.g. “WARNING: Immediately check storage”). z Initializing message without proper booting and hang-up of the system.
5.1.4 Booting without HDD?
Remove the power supply cable of the HDD and verify if it is working properly.
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5.2 Verification of secondary HDD
Faulty device from customer send device back to customer
Technical check
Chap.
3.2.1
Normal booting?
ok?
not ok?
Chap.
3.2.2
Booting without
HDD?
ok?
Replacement of HDD
Functional Test ok?
Dispatch device to supplier
5.2.1 Normal booting?
1. Verify System log
2. Verify status of HDD in the Storage menu
3. Is it possible to call the SMART menu?
5.2.2 Booting without HDD?
1. Remove secondary HDD from the device and verify if the device is working properly
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Installation and replacement of hard disk drives
6 Installation and replacement of hard disk drives
This chapter describes the procedures to replace faulty HDDs and install extensions HDDs in the SISTORE AX. Independent of the AX model, in either case the HDD shall be replaced by the standard HDD model (currently Hitachi 250 GB).
6.1 Replacement of the primary HDD in SISTORE AX4 Lite V2.0
This chapter describes the installation of a HDD unit into the housing of a Digital
Video Recorder of type SISTORE AX4 Lite.
1. First shutdown the device and disconnect from the power supply.
2. Remove the screws marked in the picture on the side (2) and on the rear of the SISTORE AX (3).
3. Lift up the housing cover at the rear of the SISTORE AX, and lift it off.
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Installation and replacement of hard disk drives
4. Remove the hard disk frame securing screw and the connection cables, and slide the frame out of its mounting.
5. After removing the screws, take out the faulty HDD from the frame and fit replacement hard disk unit into the frame (the cable connection side points towards the inside of the unit), and secure using the four screws.
6. Connect the two cables – see arrows –
1 x power supply,
1 x data to the hard disk unit.
7. Secure the hard disk frame including the hard disk unit in the SISTORE using the two screws.
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NOTE
The Flat cable between front board and main board should be placed as it was. It needs to be placed on the HDD bracket as displayed in the image.
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Installation and replacement of hard disk drives
8. Now close the SISTORE AX by re-installing the top cover. Secure the cover in place by re-inserting and tightening the previously removed cover screws.
Î You can now start up the SISTORE AX.
The new hard disk capacity will be displayed in the OSD menu "Storage"
(either in the “Quick Setup” screen or in the “System Information” screen).
(250 GB)
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Installation and replacement of hard disk drives
6.2 Replacement of the primary HDD in
SISTORE AX8/AX16 250/100 V2.8
These instructions describe the replacement of the primary HDD unit in the housing of a Digital Video Recorder of type SISTORE AX8 250/100. When installing a HDD unit in AX16 250/100 proceed in the same manner.
1. First shutdown the device and disconnect from the power supply.
2. Remove the screws marked in the picture on the rear (3) and on both sides of the SISTORE AX (8).
3. Lift up the housing cover at the rear of the SISTORE AX, and lift it off.
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4. Remove the hard disk frame with the primary HDD by loosening the two screws – see marking.
5. Push the frame forward and lift it off from the housing.
6. Remove the cabling.
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Installation and replacement of hard disk drives
7. Remove the primary HDD and fit the replacement hard disk unit into the frame, and secure using the four screws.
IMPORTANT:
Ensure the copper grounding strap is reinstalled as shown.
8. Secure the hard disk frame including the hard disk unit in the SISTORE using the two screws.
9. Now close the SISTORE AX with the cover, and secure this by inserting and tightening the previously removed screws.
You can now start up the SISTORE AX.
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Installation and replacement of hard disk drives
The new hard disk capacity will be displayed in the OSD menu "Storage information". Before you can start recording data, the use needs to be defined and the hard disk to be formatted
(see SISTORE AX8/AX16 250/100 User
Manual).
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Installation and replacement of hard disk drives
6.3 Installation of the extension HDD in
SISTORE AX8/AX16 250/100 V2.8
These instructions describe the installation of an extension HDD unit into the housing of a Digital Video Recorder of type SISTORE AX8 250/100. When installing a HDD unit in AX16 250/100 proceed in the same manner.
1. First shutdown the device and disconnect from the power supply.
2. Remove the screws marked in the picture on the rear (3) and on both sides of the SISTORE AX (8).
3. Lift up the housing cover at the rear of the SISTORE AX, and lift it off. The empty locations for the hard disk units are then visible.
4. In general, there are two possible locations for the extension of this AX model:
– above the Primary HDD
AND / OR
– above the DVD drive.
HDD extension kit and screws for the installation of the HDD into the frame.
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Installation and replacement of hard disk drives
If the extension HDD shall be installed above the primary HDD:
5. Fit the hard disk unit into the frame, and secure using the four supplied screws
(among accessories enclosed with the
SISTORE AX).
6. Ensure the copper grounding strap is installed as per the master HDD. Refer to photo.
7. Connect the two cables –
1 x power supply,
1 x data to the hard disk unit.
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Installation and replacement of hard disk drives
AX8/AX16 250/100 with extension HDD above the primary HDD.
If the extension HDD shall be installed above the DVD writer.
8. Fit the hard disk unit into the frame and secure using the four supplied screws
(among accessories enclosed with the
SISTORE AX).
9. Connect the two cables –
1 x power supply (cable tie need to be opened before),
1 x data to the hard disk unit.
10. Now close the SISTORE AX with the cover, and secure this by inserting and tightening the previously removed screws.
You can now start up the SISTORE AX.
The new hard disk capacity will be displayed in the OSD menu "Storage information". Before you can start recording data, the use needs to be defined and the hard disk to be formatted
(see SISTORE AX8/AX16 250/100 User
Manual).
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Installation and replacement of hard disk drives
6.4 Replacement of the primary HDD in
SISTORE AX8/AX16 500/200 V3.6
These instructions describe the replacement of the primary HDD unit in the housing of a Digital Video Recorder of type SISTORE AX16 500/200. When installing a HDD unit in AX8 500/200 proceed in the same manner.
1. First shutdown the device and disconnect from the power supply.
2. Remove the eleven screws on both sides and at the rear of SISTORE AX.
See picture.
3. Lift up the housing cover at the rear of the SISTORE AX, and lift it off. The location for the hard disk unit is then visible – see arrow.
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4. Remove the HDD frame by loosening the four screws inside the device; then disconnect all cables from the hard disk unit within the frame.
Note:
Be very careful when disconnecting the data cables - they are not provided with strain relief!
5. Remove the defect HDD and fit the replacement hard disk unit into the frame and secure it using the four screws.
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Installation and replacement of hard disk drives
6. Now connect the data line as well as the power supply line to both hard disks.
Note:
When inserting the frame make sure the cables are not crushed or damaged.
7. Fasten the HDD frame within the device using the four screws (as marked in the picture).
8. Fasten the housing cover using the previously removed screws.
9. Start up the device. Please refer to the instruction manual for SISTORE AX.
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Installation and replacement of hard disk drives
NOTE
In order for the additional hard disk unit to be addressed by the SISTORE AX application software, it must be identified as an additional data disk in the „System“ configuration menu and be formatted
The new hard disk capacity will be displayed in the OSD menu "Storage information". Before you can start recording data, the use needs to be defined and the hard disk to be formatted
(see SISTORE AX8/AX16 500/200 User
Manual).
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Installation and replacement of hard disk drives
6.5 Installation of the extension HDD in
SISTORE AX8/AX16 500/200 V3.6
These instructions describe the installation of a HDD unit into the housing of a
Digital Video Recorder of type SISTORE AX16 500/200. When installing a HDD unit in AX8 500/200 proceed in the same manner.
1. First shutdown the device and disconnect from the power supply.
2. Remove the eleven screws on both sides and at the rear of SISTORE AX.
See picture.
3. Lift up the housing cover at the rear of the SISTORE AX, and lift it off.
4. In general, there are two possible ways of expanding SISTORE AX:
– By integrating an additional hard disk in the frame of the primary HDD
AND / OR
– By installing the hard disk unit underneath the CD/DVD drive.
NOTE
It is recommended to integrate the first additional hard disk into the frame of the primary HDD.
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6.5.1 Installation of the 1 st
additional hard disk
Installation and replacement of hard disk drives
1. Remove the HDD frame by loosening the four screws inside the device; then disconnect all cables from the hard disk unit within the HDD frame.
Note:
Be very careful when disconnecting the data cables - they are not provided with strain relief!
2. Fit the additional hard disk unit into the cooling frame and secure it using the four screws supplied with SISTORE
AX.
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3. Now connect the data line as well as the power supply line to both hard disks
(cable tie needs to be open).
Note:
When inserting the cooling frame make sure the cables are not crushed or damaged.
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Installation and replacement of hard disk drives
4. Fasten the cooling frame and the additional hard disk unit within the device using the four screws supplied
(as marked in the picture).
5. Close cable tie.
6. Fasten the housing cover using the previously removed screws.
7. Start up the device. Please refer to the instruction manual for SISTORE AX.
NOTE
In order for the additional hard disk unit to be addressed by the SISTORE AX application software, it must be identified as an additional data disk in the „System“ configuration menu and be formatted
The new hard disk capacity will be displayed in the OSD menu "Storage information". Before you can start recording data, the use needs to be defined and the hard disk to be formatted
(see SISTORE AX8/AX16 500/200 User
Manual). In case the device is operated in the Recycle mode, first the Stop mode needs to be configured before switched back to the recycle mode.
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Installation and replacement of hard disk drives
6.5.2 Installation of the 2nd additional hard disk underneath the CD/DVD drive
1. Remove the hard-disk frame including the hard disk by loosening the four screws inside the device; then disconnect all cables from the hard disk unit within the hard-disk frame.
2. Eight screws for securing the two guide rails as well as the hard disk are included in the delivery.
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3. Attach the two guide rails to the hard disk unit using the four screws provided for this purpose.
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Installation and replacement of hard disk drives
4. Attach the hard disk unit with the two guide rails to the hard disk frame using the four screws supplied for this purpose.
5. Connect the power supply line and the data line to the CD/DVD drive and to the hard disk unit. Please pay attention to the orientation of the data line.
Note:
It may be necessary to interchange the power supply cables of the various peripheral devices because of the different cable lengths (you may have to undo the cable tie).
Note:
When inserting the cooling frame make sure the cables are not crushed or damaged.
6. Fit the CD/DVD drive with the hard disk unit and the guide rails into the device and secure it using the four screws (see marking).
7. Fasten the housing cover using the previously removed screws.
8. Start up the device. Please refer to the instruction manual for SISTORE AX.
9. Fix cable ties.
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NOTE
In order for the additional hard disk unit to be addressed by the SISTORE AX application software, it must be identified as an additional data disk in the “System“ configuration menu and be formatted.
03.2009
Installation and replacement of hard disk drives
The new hard disk capacity will be displayed in the OSD menu "Storage information". Before you can start recording data, the use needs to be defined and the hard disk to be formatted
(see SISTORE AX8/AX16 500/200 User
Manual). In case the device is operated in the Recycle mode, first the Stop mode needs to be configured before switched back to the recycle mode.
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Functional test
The Functional Test ensures the proper operation of the device. In case the
Functional Test is not successful even after inserting a new HDD, the devices shall be sent to the Service Centre.
7.1 Preconditions
The following point need to be checked before starting the Functional Test: z Connect the power supply (make sure that the power supply is stable) z Recording for the Functional Test for minimum 2 hours z If the firmware of the device needs to be upgraded, the Functional test shall be performed after the firmware upgrade.
For the Functional Test, the device shall be configured as follows: z Recording mode: “Overwrite” (“Recycle” in AX8/AX16 500/200)) z Recording rate: “25 ips” z Image quality: “Very high” z Panic recording: “On”
7.2 Test procedures
Perform the following tests in the normal operating mode.
Test# Action Test
1
2
3
4
5
6
Power on the device.
Verify booting of the device. LEDs illuminated?
Connect all video input channels to video signals.
Connect a monitor to the video outputs
(BNC and VGA).
Switch monitor to display the live image of all cameras.
Switch on the Panic recording mode for at least 2 hours.
Stop Panic recording mode and search for recorded images in the Search menu.
Access the “Storage” menu in the OSD.
Access System Log.
Verify video input and video output signals.
Start recording.
Verify recorded video.
Verify HDD parameters.
Verify system log in regards to errors or reboots of the system.
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Appendix
8 Appendix
8.1 Troubleshooting
The following table offers solutions to some of the common problems you may encounter. We suggest that you consult this chart before contacting the hotline.
8.1.1 SISTORE AX4 Lite V2.0
No power
No live video or green image
Live video very bright
DVR has stopped recording
No event notification
DVR displays an error message stating that the last recorded image date and time is later than the current date and time setting of the DVR. z z
Check power cord connections.
Confirm that there is power at the outlet. z z
Check camera video cable and connections.
Check monitors video cable and connections. z z z z
Confirm that the camera has power.
Check camera lens settings.
Check CVBS (SVHS) / VGA switch settings.
Check whether PAL and NTSC equipment is connected simultaneously after booting. z Check covert camera and colour control settings. z If a cable is attached to the “Loop” connector, make certain it is connected to a properly terminated device. z If hard disk drive is full, you will either need to delete video or set the DVR to the Overwrite Mode. z Check storage menu whether HDD is detected z Events (video loss, alarm-in, motion) are only notified if a recording is configured together with the event. z The DVR will automatically reset the time and date of the unit, according to the time and date of the last recorded image. If this is not the correct time and date, reset the time and date manually.
If the correct time and date is earlier than the last recorded image, any video with a later time and date will be lost when resetting the correct time and date.
8.1.2 SISTORE AX8/AX16 250/100 V2.8 and SISTORE AX8/AX16 500/200 V3.6
No power
No live video
Live video very bright
REC LED is Lit but DVR is not recording z z
Check power cord connections.
Confirm that there is power at the outlet. z z z z z z
Check camera video cable and connections.
Check monitor video cable and connections.
Confirm that the camera has power.
Check camera lens settings.
Check CVBS (SVHS) / VGA switch settings.
Check whether PAL and NTSC equipment is connected simultaneously after booting. z Check covert camera and colour control settings. z If a cable is attached to the “Loop” connector, make certain it is connected to a properly terminated device. z Unit will only record video based on the parameters such as schedule and events defined during configuration. REC LED indicates the DVR is ready to record.
DVR has stopped recording z If hard disk drive is full, you will either need to delete video or set the DVR to the Overwrite Mode. z Check storage menu whether HDD is detected
No event notification
The icon displays, however, the DVR is not recording z Events (video loss, alarm-in, motion) are only notified if a recording is configured together with the event. z When the DVR is in the Pre-Event recording mode, the yellow and display when there is no event, and the DVR is not recording. The red and
display when any event occurs and the DVR starts recording.
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Fire Safety & Security Products
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Appendix
8.1.3 SISTORE AX RAS
NOTE
RAS version 3.6 is required for SISTORE AX with SATA HDDs. z Performance of PC not sufficient No selection between Watch and Search displayed
No display of live images z Performance of PC not sufficient
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Appendix
8.2 Packaging for returning the HDD
When returning a faulty HDD, package it in the same manner as it was delivered to protect the HDD unit from being damaged by shock, static electricity or humidity during transport.
The hard drive must be placed inside of an anti-static electro-static discharge
(ESD) bag before being placed in the shipping box.
Packaging for Single Drives z Plastic spacers: Use plastic spacers on each end of the hard drive. Position the hard drive in the centre of the box to protect all four sides. (This packaging is sometimes referred to as a GeoSprings Kit.) z Foam rubber block: You may use a foam rubber block with special cutout section for the hard drive. All four sides of the hard drive should be protected by foam rubber.
Packaging for Multiple Drives z Use a rubber block with special cut-out sections for returning multiple hard drives. All four sides of each hard drive should be protected by foam rubber.
IMPORTANT
Use of padded shipping envelopes, bubble wrap or Styrofoam peanuts is not considered acceptable packaging.
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Disposal
9 Disposal
All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.
This crossed-out wheeled bin symbol on the product means the product is covered by the European Directive 2002/96/EC.
The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health.
It is a precondition for reuse and recycling of used electrical and electronic equipment. For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service or the shop where you purchased the product.
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Siemens Building Technologies
Fire Safety & Security Products 03.2009
Issued by
Siemens Building Technologies
Fire & Security Products GmbH & Co. oHG
D-76181 Karlsruhe www.buildingtechnologies.siemens.com
Document no. A6V10238452
Edition 09.03.2009
© 2009 Copyright by
Siemens Building Technologies
Data and design subject to change without notice.
Supply subject to availability.
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