Cisco 7900 7960G, 7940G IP phone User Guide

Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section on page 32 .

Change the ring volume or tone See the

“Using Phone Settings” section on page 34

View your missed calls See the

“Using Call Logs” section on page 36

Listen to your voice messages

See softkey and icon definitions

See the

“Accessing Voice Messages” section on page 40

Refer to the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 1

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this

URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL: http://www.cisco.com/

You can access International Cisco websites from this URL: http://www.cisco.com/public/countries_languages.shtml

You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html

Accessing Cisco Unified IP Phone 7960G or 7940G eLearning Tutorials

(SCCP phones only.)

Cisco Unified IP Phone 7960G or 7940G eLearning tutorials use audio and animation to demonstrate basic calling features. You can access eLearning tutorials online (for several phone models) from your personal computer. Look for the eLearning tutorial (English only) for your phone model in the documentation list at the following location: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Note

Although eLearning tutorials for the 7960G/7940G Cisco Unified IP Phones do not exist, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common

IP phone features and functionality.

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your

Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.

If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

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Getting Started

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

•

Move the external device away from the source of the RF or AF signals.

•

Route the external device cables away from the source of the RF or AF signals.

•

Use shielded cables for the external device, or use cables with a better shield and connector.

•

Shorten the length of the external device cable.

•

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution

In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html.

If you require further assistance please contact us by sending email to [email protected].

Accessibility Features

A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 3

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

DC48V

AUX 10/100 SW 10/100 PC

AC power cord

DC adaptor port (DC48V)

AC-to-DC power supply

Network port (10/100 SW)

Access port (10/100 PC)

Handset port

Headset port

Footstand button

Adjusting the Footstand

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

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Connecting Your Phone

Adjusting the Handset Rest

Cisco recommends adjusting the handset rest, particularly when wall-mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1 2 3

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Support

Although Cisco Systems performs limited internal testing of third-party headsets for use with the

Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.

Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.

See the “Using External Devices” section on page 2 for more information.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 5

Note

In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.

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An Overview of Your Phone

An Overview of Your Phone

Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:

•

Access to network data, XML applications, and web-based services.

•

Online customizing of phone features and services from your User Options web pages.

•

An online help system that displays information on your phone screen.

Understanding Buttons and Hardware

You can use the graphics and the table below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7960G

17 16 15 14 13 12

11 10

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 7

Cisco Unified IP Phone 7940G

3 4

17 16 15 14 13 12 11 10

Item

Phone screen

Description

Handset light strip Indicates an incoming call or new voice message.

Shows phone features.

Model type

Programmable buttons

Indicates your Cisco Unified IP Phone model.

Depending on configuration, programmable buttons provide access to:

•

Phone lines (line buttons)

•

Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

•

Web-based services (for example, a

Personal Address Book button)

•

Phone features (for example, a Privacy button)

Footstand button Allows you to adjust the angle of the phone base.

For more information, see...

Accessing Voice Messages, page 40

Understanding Phone Screen

Features, page 10

Understanding Lines vs. Calls, page 12

Understanding Phone Screen

Features, page 10

Adjusting the Footstand, page 4

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An Overview of Your Phone

Directories button Opens/closes the Directories menu. Use it to access call logs and directories.

Understanding the Help System on Your Phone, page 11

Help button

Settings button

Activates the Help menu.

Opens/closes the Settings menu. Use it to change phone screen and ring settings.

Using Phone Settings, page 34

Speaker button

10 Mute button

11 Headset button

12 Volume button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Toggles the Mute feature on or off. When

Mute is on, the button is lit.

Using Mute, page 16

Toggles the headset on or off.

Using Phone Settings, page 34

Controls the volume and other settings.

13 Services button

Opens/closes the Services menu.

14 Messages button Auto-dials your voice message service

(varies by service).

15 Navigation button Allows you to scroll through menus.

Customizing Your Phone on the

Web, page 41

Accessing Voice Messages, page 40

Basic Call Handling, page 13

16 Keypad

17 Softkey buttons

Allows you to dial phone numbers, enter letters, and choose menu items.

Each activates a softkey option (displayed on your phone screen).

Understanding Phone Screen

Features, page 10

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 9

Understanding Phone Screen Features

This is what your main phone screen might look like with an active call and several feature menus open.

Primary phone line

Displays the phone number (extension number) for your primary phone line.

Programmable button indicators

Programmable buttons can serve as phone line buttons, speed dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see the

“Phone Screen

Icons”

section in the quick reference card at the front of this guide.

Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button

Status line

Call activity area

Displays audio mode icons, status information, and prompts.

Displays calls per line, including caller ID, call duration and call state for the highlighted line (standard view). See the

“Understanding Lines vs. Calls” section on page 12 and the

“Viewing Multiple Calls” section on page 17 .

Cleaning the Phone Screen

Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone.

Using anything other than a soft, dry cloth can contaminate phone components and cause failures.

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An Overview of Your Phone

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...

Open or close a feature menu

Then...

Press a feature button:

Messages

Services

or Help

Directories

Settings

Scroll through a list or menu

Go back one level in a feature menu

Press the Navigation button.

Press Exit. Pressing Exit from the top level of a menu closes the menu.

Understanding the Help System on Your Phone

Your phone provides an online help system. Help topics appear on the phone screen.

If you want to...

View the main menu

Then...

Press

or on your phone and wait a few seconds for the menu to display.

Press

or , then quickly press a button or softkey.

Learn about a button or softkey

Learn about a menu item Press

or then quickly select the menu item on the phone screen. Or, press

or twice quickly with the menu item highlighted.

Get help using Help Press

or twice quickly (without first selecting a menu item).

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 11

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

•

Lines—Each corresponds to a directory number that others can use to call you. The

Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G supports up to two lines. To see how many lines you have, look at the line area of your phone screen. You have as many lines as you have directory numbers and phone line icons.

•

Calls —Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Icon Call State Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Ringing call A call is ringing on one of your lines.

Call on hold

Authenticated call

You have put this call on hold. See the

“Using Hold and Resume” section on page 16

Remote-in-use Another phone that shares your line has a connected call. See the

See the “Making and Receiving Secure Calls” section on page 29

Encrypted call

See the “Making and Receiving Secure Calls” section on page 29

Idle line (BLF) See the

“Using BLF to Determine a Line State” section on page 31

Busy line (BLF) See the

“Using BLF to Determine a Line State” section on page 31

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

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Basic Call Handling

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

If you want to...

Place a call using the handset Pick up the handset and enter a number.

An Overview of Your

Phone, page 7

Place a call using the speakerphone

Then...

Press and enter a number.

For more information, see...

Using a Handset,

Headset, and

Place a call using a headset Press and enter a number. Or, if is lit, press New Call and enter a number.

Using a Handset,

Headset, and

Redial a number

Place a call while another call is active (using the same line)

Dial from a call log

Press Redial to dial the last number.

Press Hold.

Press New Call.

Enter a number.

Choose > Missed Calls,

Received Calls, or Placed Calls.

Select the listing or scroll to it and go off-hook.

Tip

If you make a mistake while dialing, press << to erase digits.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 13

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

If you want to...

Place a call while another call is active (using a different line)

Speed dial a number

Dial from a corporate directory on your phone

Use Call Back to receive notification when a busy or ringing extension is available

Then...

Press for a new line. The first call is automatically placed on hold.

Enter a number.

For more information, see...

Do one of the following:

•

Press (a speed-dial button).

•

Use the Abbreviated Dial feature.

•

Use the Fast Dial feature.

Choose > Corporate

Directory (name can vary).

Enter a name and press Search.

Select the listing or scroll to it and go off-hook.

Speed Dialing, page 24

Prioritizing Critical Calls, page 30

Press CallBack while listening to the busy tone or ring sound.

Hang up. Your phone alerts you when the line is free.

Place the call again.

Your system administrator

Look for Busy Lamp Field indicators.

Using BLF to Determine a

Line State, page 31

See if a line associated with a speed-dial is busy before placing a call to that line

Make a priority (precedence) call

Dial from a Personal Address

Book (PAB) entry

Enter the MLPP access number, then enter a phone number.

Choose > Personal

Directory to log in.

Choose Personal Address Book and search for a listing.

Using Personal Directory on

Your Phone, page 38

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Basic Call Handling

If you want to...

Place a call using a billing or tracking code

Place a call using your

Extension Mobility profile

Then...

Dial a number.

After the tone, enter a client matter code (CMC) or a forced authorization code (FAC).

For more information, see...

Your system administrator

Using Cisco Extension

Mobility, page 31

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.

If you want to...

Answer with a headset

Then...

Press , if unlit. Or, if is lit, press Answer or .

Press , Answer, or .

Answer with the speakerphone

Switch from a connected call to answer a ringing call

Press Answer or, if the call is ringing on a different line, press for the appropriate line.

Answer using call waiting Press Answer.

For more information, see...

Auto-connect calls

Retrieve a parked call on another phone

Use your phone to answer a call ringing elsewhere

Answer a priority call

Use AutoAnswer.

Use Call Park.

Use Call Pickup.

Hang up the current call and press

Answer.

Headset or Speakerphone, page 33

Using AutoAnswer with a

Storing and Retrieving Parked

Calls, page 28

Picking Up Redirected Calls on

Your Phone, page 25

Prioritizing Critical Calls, page 30

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 15

Ending a Call

To end a call, simply hang up. Here are some more details.

If you want to...

Hang up while using the handset

Then...

Return the handset to its cradle. Or press EndCall.

Hang up while using a headset Press . Or, to keep headset mode active, press EndCall.

Hang up while using the speakerphone Press or EndCall.

Hang up one call, but preserve another call on the same line

Press EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

You can hold and resume calls.

If you want to...

Put a call on hold

Remove a call from hold on the current line

Remove a call from hold on a different line

Then...

Make sure the call you want to put on hold is highlighted.

Press Hold.

Make sure the appropriate call is highlighted.

Press Resume.

Press for the appropriate line.

If a single call is holding on this line, the call automatically resumes. If multiple calls are holding, scroll to the appropriate call and press Resume.

Tips

•

Engaging the Hold feature typically generates music or a beeping tone.

•

A held call is indicated by the call-on-hold icon:

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset.

If you want to...

Toggle Mute on

Toggle Mute off

Then...

Press .

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Basic Call Handling

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

If you want to...

Switch between connected calls on one line

Switch between connected calls on different lines

Switch from a connected call to answer a ringing call

Then...

Make sure the call that you want to switch to is highlighted.

Press Resume.

Any active call is placed on hold and the selected call is resumed.

Press for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. If multiple calls are holding, highlight the appropriate call and press Resume.

Press Answer or, if the call is ringing on a different line, press for the line that you want to switch to.

Any active call is placed on hold and the selected call is resumed.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

•

Calls with the highest precedence and longest duration display at the top of the list.

•

Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to...

View calls on another line

Switch to call overview mode

Then...

Press

or .

Immediately press the line button .

Press for the highlighted line.

The phone switches to call overview mode, displaying only one call per line. The displayed call is either the active call or the held call with the longest duration.

To return to standard viewing mode, press

or , then immediately press the line button.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 17

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to...

Transfer a call without talking to the transfer recipient

Talk to the transfer recipient before transferring a call (consult transfer)

Transfer two current calls to each other

(direct transfer) without staying on the line

Redirect a call to your voice messaging system

Then...

From an active call, press Transfer.

Enter the target number.

Press Transfer again to complete the transfer or EndCall to cancel.

Note

If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up.

From an active call, press Transfer.

Enter the target number.

Wait for the transfer recipient to answer.

Press Transfer again to complete the transfer or EndCall to cancel.

Note

If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up.

Scroll to highlight any call on the line.

Press Select.

Repeat this process for the second call.

With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.)

The two calls connect to each other and drop you from the call.

Note

If you want to stay on the line with the callers, use Join instead.

Press iDivert. The call is automatically transferred to your voice message greeting. You can use iDivert with a call that is active, ringing, or on hold.

Tips

•

If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

Transfer and then hang up.

•

If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

•

You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

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Basic Call Handling

Forwarding Calls to Another Number

You can use the call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator might allow you to choose from two types of call forwarding features:

•

Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

•

Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No

Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.

If you want to...

Set up Call Forward All on your primary line

Cancel Call Forward All on your primary line

Verify that Call Forward All is enabled on your primary line

Set up or cancel call forwarding remotely, or for a non-primary line

Then...

Press CFwdALL or Forward All and enter a target phone number.

Press CFwdALL or Forward All.

Look for:

•

The call forward icon above your primary phone number: .

•

The call forwarding target number in the status line.

“Accessing

Your User Options Web Pages” section on page 41

Access your call forwarding settings. (See the

“Controlling Line

Settings on the Web” section on page 47

Note

When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Tips

•

Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

•

You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.

•

Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 19

•

Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.

•

Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.

Making Conference Calls

Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call.

Understanding Types of Conference Calls

There are two types of conference calls: Standard and Meet-Me.

Standard Conference Calls

You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone:

• Confrn

—Use this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones.

•

Join—Use this softkey to establish a standard conference by joining several calls already on one line.

•

cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines.

See the “Starting and Joining a Standard Conference” section on page 21

for additional instructions.

Meet-Me Conference Calls

You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.

See the “Starting or Joining a Meet-Me Conference Call” section on page 23

for additional instructions.

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Basic Call Handling

Starting and Joining a Standard Conference

A standard conference allows at least three participants to talk on a single call.

If you want to...

•

Create a conference by calling participants

•

Add new participants to an existing conference

Create a conference by joining two or more existing calls

Participate in a conference

Create a conference by barging a call on shared line

View a list of conference participants

Get an updated list of participants

See who started the conference

Drop the last party added to the conference

Then...

From a connected call, press Confrn. (You may need to press the

more softkey to see Confrn.)

Enter the participant’s phone number.

Wait for the call to connect.

Press Confrn again to add the participant to your call.

Repeat to add additional participants.

Check with your system administrator to see if non-initiators of a conference can add or remove participants.

Make sure that you have two or more calls on a single line.

Highlight a call that you want to add to the conference.

Press Select.

The selected call displays this icon .

Repeat this process for each call that you want to add.

From one of the selected calls, press Join. (You may need to press the more softkey to see Join.)

Note

The active call is automatically selected.

Answer the phone when it rings.

Highlight a call on a shared line and press cBarge. (You may need to press the more softkey to display cBarge.)

See the

“Accessing Your User Options Web Pages” section on page 41 .

Highlight an active conference.

Press ConfList.

Participants are listed in the order in which they join the conference with the most recent additions at the top.

While viewing the conference list, press Update.

While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.

Press RmLstC.

You can remove participants only if you initiated the conference call.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 21

If you want to...

Remove any conference participant

Then...

Highlight the participant’s name.

Press Remove.

You can remove participants only if you initiated the conference.

Hang up or press EndCall.

End your participation in a conference

Join together two standard conferences on the same line

Verify that a conference call is secure

Remove a non-secure participant from a conference

On SCCP phones, use the Join or DirTrfr softkeys.

On SIP phones, use the Conf or Transfer softkeys.

Check with your system administrator to see if this feature is available to you.

Look for the or icon after “Conference” on the phone screen.

While viewing the Conference List, locate the participant without the

or icon, and press Remove.

Check with your system administrator to see if non-initiators of a conference can remove participants.

Tips

•

To start a secure conference, you must use a phone configured with security.

•

Non-secure conferences and participants display a icon.

•

Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join.

•

Depending on how your phone is configured, if you leave a conference after creating it, the conference might end. To avoid this, transfer the conference before hanging up.

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Basic Call Handling

Starting or Joining a Meet-Me Conference Call

Meet-Me conferencing allows you to start or join a conference by dialing the conference number.

If you want to...

Then...

Start a Meet-Me conference

Obtain a Meet-Me phone number from your system administrator.

Distribute the number to participants.

When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe.

Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note

Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference initiator).

Note

You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conference initiator disconnects.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 23

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

•

Speed-dial buttons

•

Abbreviated Dialing

•

Fast Dials

Note •

To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See the

•

To set up Fast Dials, you must have access to the Personal Directory feature. See

“Using

Personal Directory on the Web” section on page 42 .

•

Alternately, your system administrator can configure speed-dial features for you.

If you want to...

Use speed-dial buttons

Use Abbreviated

Dial

Use Fast Dial

Then...

Set up speed-dial buttons. See the “Setting Up Speed Dials on the Web” section on page 44

To place a call, press (a speed-dial button).

Note

If your phone supports the Busy Lamp Field (BLF) feature, you can see if the speed-dial number is busy before dialing. See the

Using BLF to

Determine a Line State, page 31

Set up Abbreviated Dialing codes. See the

“Setting Up Speed Dials on the

Web” section on page 44

To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Create a Personal Address Book entry and assign a Fast Dials code. See the

“Using Personal Directory on the Web” section on page 42 .

To place a call, access the Fast Dial service on your phone. See the “Using

Personal Directory on the Web” section on page 42 .

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Advanced Call Handling

Picking Up Redirected Calls on Your Phone

Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with co-workers.

If you want to...

Answer a call that is ringing on another extension within your call pickup group

Answer a call that is ringing on another extension outside of your group

Answer a call that is ringing on another extension in your group or in an associated group

Then...

Do one of the following:

•

If the PickUp softkey is available, press it.

•

If the PickUp softkey is not available, go off-hook to display it, then press PickUp.

If you phone supports auto-pickup, you are now connected to the call.

If the call rings, press Answer to connect to the call.

Do one of the following:

•

If the GPickUp softkey is available, press it.

•

If the GPickUp softkey is not available, go off-hook to display it, then press GPickUp.

•

Enter the group pickup code.

If you phone supports auto-pickup, you are now connected to the call.

If the call rings, press Answer to connect to the call.

Do one of the following:

•

If the OPickUp softkey is available, press it.

•

If the OPickUp softkey is not available, go off-hook to display it, then press OPickUp.

If you phone supports auto-pickup, you are now connected to the call.

If the call rings, press Answer to connect to the call.

Tips

•

Pressing PickUp and GPickUp connects to the call that has been ringing for the longest time.

•

Pressing OPickUp connects you to the call in the pickup group with the highest priority.

•

If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 25

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

•

Have multiple phones and want one phone number

•

Share call-handling tasks with co-workers

•

Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The remote-in-use icon appears when another phone that shares your line has a connected call.

You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the

Privacy section for

exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See the

“Adding Yourself to a Shared-Line Call” section on page 27 .

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the

Privacy feature. Doing so also prevents co-workers from barging your calls. See the

“Preventing Others from Viewing or Barging a Shared-Line Call” section on page 28

Note

The maximum number of calls that a shared line supports can vary by phone.

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Advanced Call Handling

Adding Yourself to a Shared-Line Call

Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge.

If you want to...

See if the shared line is in use

Add yourself to a call on a shared line using the Barge softkey

Add yourself to a call on a shared line using the cBarge softkey

Add new conference participants to a call that you have barged

Leave a barged call

Then...

Look for the remote-in-use icon .

Highlight a remote-in-use call.

Press Barge. (You may need to press the more softkey to display Barge.)

Other parties hear a beep tone announcing your presence.

Highlight a remote-in-use call.

Press cBarge. (You may need to press the more softkey to display

cBarge.)

Other parties hear a tone and brief audio interruption, and call information changes on the phone screen.

Barge the call using cBarge, if available.

Unlike Barge, cBarge converts the call into a standard conference call, allowing you to add new participants. See the

“Making Conference Calls” section on page 20

Hang up.

If you hang up after using Barge, the remaining parties hear a disconnect tone and the original call continues.

If you hang up after using cBarge, the call remains a conference call

(provided at least three participants remain on the line).

Tips

•

If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.

•

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 27

Preventing Others from Viewing or Barging a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

If you want to...

Prevent others from viewing or barging calls on a shared line

Allow others to view or barge calls on a shared line

Then...

Press Private .

To verify that Privacy is on, look for the feature-enabled icon next to the line button .

Press Private .

To verify that Privacy is off, look for the feature-disabled icon next to the line button .

Tips

•

If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

•

The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room).

If you want to...

Then...

Store an active call using Call Park

During a call, press Park. (You may need to press the more softkey to see Park.)

Note the call park number displayed on your phone screen.

Hang up.

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call.

Note

You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.

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Advanced Call Handling

Making and Receiving Secure Calls

Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.

Your phone is capable of supporting these types of calls:

•

Authenticated call—The identities of all phones participating in the call have been verified.

•

Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified IP network. Encrypted calls are also authenticated.

•

Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.

If you want to...

Check the security level of a call or conference

Determine if secure calls can be made in your company

Then...

Look for a security icon in the top right corner of the call activity area, next to the call duration timer:

Authenticated call

Encrypted call

Neither security icon appears if the call is non-secure.

Contact your system administrator.

Note

There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call

Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to...

Notify your system administrator about a suspicious or harassing call

Then...

Press MCID.

Your phone plays a tone and displays the message, “MCID successful.”

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 29

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•

Precedence indicates the priority associated with a call.

•

Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...

Want to choose a priority (precedence) level for an outgoing call

Want to make a priority (precedence) call

Hear a special ring (faster than usual) or special call waiting tone

Want to view priority level of a call

Then...

Contact your system administrator for a list of corresponding precedence numbers for calls.

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

Look for an MLPP icon on your phone screen:

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive

Override call

Higher priority calls are displayed at the top of your call list.

If you do not see an MLPP icon, the priority level of the call is normal (routine).

Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting your call

You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

Tips

•

When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

•

If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

•

Multilevel Precedence and Preemption (MLPP) overrides the Do Not Disturb (DND) feature.

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Advanced Call Handling

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

If you want to...

Log out of EM

Then...

Choose > EM Service (name can vary).

Enter your user ID and PIN (provided by your system administrator).

If prompted, select a device profile.

Choose > EM Service (name can vary).

When prompted to log out, press Yes.

Tips

•

EM automatically logs you out after a certain amount of time. Your system administrators establishes this time limit. \

•

Changes that you make to your EM profile from your User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.

•

Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out.

•

Local settings controlled by the phone are not maintained in your EM profile.

Using BLF to Determine a Line State

Depending on configuration, you can use the Busy Lamp Field (BLF) feature to determine the state of a phone line associated with a speed-dial button on your phone. You can place a call to this line, regardless of the BLF status. This feature does not prevent dialing.

If you want to...

See the state of a speed-dial line

Then...

Look for one of these indicators next to the line number:

Line is in-use.Line is idle.

BLF indicator unavailable for this line.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 31

Using a Handset, Headset, and Speakerphone

You can use your phone with these audio devices: a handset, headset, or speakerphone.

The phone is off-hook when the handset is lifted or another audio device is in use.

The phone is on-hook when the handset is in its cradle and other audio devices are not in use.

Using a Handset

If you want to...

Go off-hook

Go on-hook

Switch to the speakerphone or headset during

Adjust the volume level for a call

Then...

Lift the handset.

Replace the handset in the cradle.

Press or , then hang up the handset.

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

Using a Headset

Your phone supports four- or six-wire headset jacks for wired headsets.For information about purchasing headsets, see

Headset Support, page 5 .

You can use a headset in conjunction with all of the controls on your phone, including and .

If you want to...

Then...

Toggle headset mode on and off Press .

Switch to a handset

Adjust the volume level for a call

Lift the handset.

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

If you use AutoAnswer, see

Using AutoAnswer with a Headset or Speakerphone, page 33 .

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Using a Handset, Headset, and Speakerphone

Using a Speakerphone

Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode, assuming that the handset is in its cradle and is not lit.

If you want to...

Toggle speakerphone mode on or off

Switch to a handset

Adjust the volume level for a call

Then...

Press to

Lift the handset.

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

Using AutoAnswer with a Headset or Speakerphone

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.

Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls.

If you...

Use AutoAnswer with a headset

Use AutoAnswer with the speakerphone

Then...

Keep headset mode active (in other words, keep illuminated), even when you are not on a call.

To keep headset mode active, do the following:

•

Press EndCall to hang up.

•

Press New Call or Dial to place new calls.

If your phone is set up to use AutoAnswer in headset mode, calls are automatically answered only if is illuminated.

Otherwise, calls ring normally and you must manually answer them.

Keep the handset in the cradle and headset mode inactive ( unlit).

Otherwise, calls ring normally and you must manually answer them.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 33

Using Phone Settings

You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.

Customizing Rings and Message Indicators

You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

If you want to...

Change the ring tone per line

Change the ring pattern per line (flash-only, ring once, beep-only, etc.)

Adjust the volume level for the phone ringer

Change the way that the voice message light on your handset works

Then...

Choose > Ring Type.

Choose a phone line or the default ring setting.

Choose a ring tone to play a sample of it.

Press Select and OK to set the ring tone, or press Cancel.

Access your call ring pattern settings. (See the “Controlling Line

Settings on the Web” section on page 47 .)

Note

Before you can access this setting, your system administrator might need to enable it for you.

Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically.

Access your message indicator settings. (See the “Controlling Line

Settings on the Web” section on page 47 .)

Note

Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip.

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Using Phone Settings

Customizing the Phone Screen

You can adjust the characteristics of your phone screen.

If you want to...

Change the phone screen brightness

Adjust the phone screen to accommodate your viewing angle

Change the background image

Change the language on your phone screen

Change the line text label

Adjust contrast for your Cisco Unified IP

Phone Expansion

Module 7914 (if applicable)

Then...

Choose > Brightness.

To make adjustments, press Up, Down or

Press Save, or press Cancel.

Choose > Viewing Angle.

To make adjustments, press Up, Down or

Press Save, or press Cancel.

Choose > Background Images.

Scroll through available images and press Select to choose an image.

Press Preview to see a larger view of the background image.

Press Exit to return to the selection menu.

To make adjustments, press Up, Down or

Press Save to accept the new image, or press Cancel.

“Accessing Your

“Controlling Line Settings on the

Access your user settings. (See the

Web” section on page 47

“Accessing Your

“Controlling Line Settings on the Web” section on page 47

Access your line label settings. (See the

Choose > Contrast.

To make adjustments, press Up, Down or

Press Save, or press Cancel.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 35

Using Call Logs and Directories

This section describes how you can use call logs and directories. To access both features, use the

Directories button .

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.

If you want to...

Then...

View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores up to 32 records. To view a truncated listing, highlight it and press EditDial.

Erase your call logs Press , then press Clear. Doing so erases all records in all logs.

Dial from a call log

(while not on another call)

Choose > Missed Calls, Placed Calls, or Received Calls.

Select the listing or scroll to it.

If you need to edit the number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

Go off-hook to place the call.

Choose > Missed Calls, Placed Calls, or Received Calls.

Dial from a call log

(while connected to another call)

Select the listing or scroll to it.

Press Dial.

Choose a menu item to handle the original call:

•

Hold—Puts the first call on hold and dials the second.

•

Transfer—Transfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.)

•

Conference—Creates a conference call with all parties, including you.

(Press Confrn again after dialing to complete the action.)

•

End Call—Disconnects the first call and dials the second.

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Using Call Logs and Directories

Directory Dialing

Depending on configuration, your phone can provide corporate and personal directory features:

•

Corporate Directory—Corporate contacts that you can access on your phone. Corporate

Directory is set up and maintained by your system administrator.

•

Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials.

–

PAB is a directory of your personal contacts.

Fast Dials allows you to assign codes to PAB entries for quick dialing.

Using Corporate Directory on Your Phone

You can use a corporate directory to place calls to coworkers.

If you want to...

Dial from a corporate directory (while not on another call)

Dial from a corporate directory (while on another call)

Then...

Choose > Corporate Directory (exact name can vary).

User your keypad to enter a full or partial name and press Search.

To dial, press the listing, or scroll to the listing and go off-hook.

Choose > Corporate Directory (exact name can vary).

User your keypad to enter a full or partial name and press Search.

Scroll to a listing and press Dial.

Choose a menu item to handle the original call:

•

Hold—Puts the first call on hold and dials the second.

•

Transfer—Transfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.)

•

Confrn—Creates a conference call with all parties, including you.

(Press Confrn again after dialing to complete the action.)

•

End Call—Disconnects the first call and dials the second.

Tip

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 37

Using Personal Directory on Your Phone

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the

“Using

Personal Directory on the Web” section on page 42 .

If you want to...

Access Personal

Directory (for PAB and Fast Dial codes)

Then...

Choose > Personal Directory (exact name can vary).

Enter your Cisco Unified Communications Manager user ID and PIN, then press Submit.

Search for a PAB entry

Access Personal Directory, then choose Personal Address Book.

Enter search criteria and press Submit.

You can choose Previous or Next to move through listings.

Highlight the PAB listing that you want and press Select.

Dial from PAB entry

Search for a listing.

Delete a PAB entry

Highlight the listing and press Select.

Press Dial. (You may need to press the more softkey to see Dial.)

Enter the participant’s phone number

Highlight the number that you want to dial and press OK.

Press OK again to dial the number.

Search for a listing.

Highlight the listing and press Select.

Press Delete.

Choose OK to confirm the deletion.

Search for a listing.

Edit a PAB entry

Highlight the listing and press Edit to modify a name or mail address.

If necessary, choose Phones to modify a phone number.

Press Update.

Add a new PAB entry

Access Personal Directory, then choose Personal Address Book.

Access the Search page by choosing Submit. (you do not need to input search information first.)

Press New.

Use your phone keypad to enter a name and email information.

Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1.

Choose Submit to add the entry to the database.

38 OL-15496-01

Using Call Logs and Directories

If you want to...

Assign a Fast Dial code to a PAB entry

Add a new Fast Dial code (not using a PAB entry)

Search for Fast Dial codes

Place a call using a

Fast Dial code

Delete a Fast Dial code

Log out of Personal

Accessing

Voice Messages

To access voice messages, use the Messages button .

Note

Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.

If you want to...

Set up and personalize your voice message service

See if you have a new voice message

Listen to your voice messages or access the voice messages menu

Then...

Press and follow the voice instructions. If a pop-up messages menu appears on your phone screen, choose an appropriate menu item.

Look for:

•

A steady red light on your handset. (This indicator can vary. See the

“Customizing Rings and Message Indicators” section on page 34

•

A message waiting icon and text message on your phone screen.

Press .

Depending on your voice message service, doing so either auto-dials your voice message service or provides a menu on your phone screen.

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Customizing Your Phone on the Web

Customizing Your Phone on the Web

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

Accessing Your User Options Web Pages

This section describes how to log in and select a phone device.

If you want to...

Options web pages

Select a device after logging in

Then do this...

Obtain a User Options URL, user ID, and default password from your system administrator.

Open a web browser on your computer, enter the URL, and log on.

If prompted to accept security settings, click Yes or Install Certificate.

The Cisco Unified CM User Options main web page displays. From this page you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials.

Or, to access phone-specific options, select a device (see below).

After you have logged in to your User Options web pages, choose User

Options > Device.

The Device Configuration page displays.

If you have multiple devices assigned to you, verify that the appropriate device (phone model or Extension Mobility profile) is selected. If necessary, choose another device from the Name drop-down menu.

From the Device Configuration page, you can access all of the various configuration options available for your phone (other pages might not provide access to all options).

–

Choose User Options to access User Settings, Directory, Personal

Address Book, and Fast Dials.

Choose toolbar buttons to access phone-specific options, such as line settings, phone service settings, and speed dials.

To return to the Device Configuration page from another page, choose User

Options > Device.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 41

Configuring Features and Services on the Web

The topics in this section describe how to configure features and services from your User Options web pages after logging in. See the

“Accessing Your User Options Web Pages” section on page 41

Using Personal Directory on the Web

The Personal Directory feature set that you can access on your computer consists of:

•

A Personal Address Book (PAB)

•

Fast Dials

•

Cisco Unified Communications Manager Address Book Synchronizer

Note

You can also access PAB and Fast Dials from your phone. See the

“Using Personal Directory on Your Phone” section on page 38 .

Using Your Personal Address Book on the Web

This section describes how to use your PAB from your User Options web pages.

If you want to...

Add a new PAB entry

Search for a PAB entry

Edit a PAB entry

Delete a PAB entry

Then do this after you log in...

Choose User Options > Personal Address Book.

Click New.

Enter information for the entry.

Click Save.

Choose User Options > Personal Address Book.

Specify search information and click Find.

Search for a PAB entry.

Click a name or nickname.

Edit the entry as needed and click Save.

Search for a PAB entry.

Select one or more entries.

Click Delete Selected.

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Customizing Your Phone on the Web

Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages.

If you want to...

Then do this after you log in...

Assign a Fast Dial code to a PAB entry

Assign a Fast Dial code to a phone number

(without using a PAB entry)

Search for a Fast Dial entry

Create a PAB entry. See the

“Using Your Personal Address Book on the

Web” section on page 42

Choose User Options > Fast Dials.

Click Add New.

Change the Fast Dial code, if desired.

Use the Search Options area to find the appropriate PAB entry.

Click a phone number in the Search Results area.

Click Save.

Choose User Options > Fast Dials.

Click Add New.

Change the Fast Dial code, if desired.

Enter a phone number.

Click Save.

Choose User Options > Fast Dials.

Specify search information and click Find.

Edit a Fast Dial phone number

Choose User Options > Fast Dials.

Search for the Fast Dial entry that you want to edit.

Click on a component of the entry.

Change the phone number.

Click Save.

Delete a Fast Dial entry

Search for a Fast Dial.

Select one or more entries.

Click Delete Selected.

Tips

•

You can create up to 500 Fast Dial and PAB entries.

•

You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled

“raw” in the User Options web pages and do not display a configurable text label.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 43

Using the Address Book Synchronization Tool

You can use Cisco Unified Communications Manager Address Book Synchronizer to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft

Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to Cisco Unified Communications Manager

Address Book Synchronizer and provide detailed instructions.

Setting Up Speed Dials on the Web

Depending on configuration, your phone can support several speed-dial features:

•

Speed-dial buttons

•

Abbreviated Dialing

•

Fast Dials

Note

For help using speed-dial features, see the

“Speed Dialing” section on page 24 .

If you want to...

Set up speed-dial buttons

Set up Abbreviated

Dialing

Set up Fast Dials

Then do this after you log in...

Select a device.

Click Speed Dials.

Enter a number and label for a speed-dial button (programmable button) on your phone.

Click Save.

Note

Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

Select a device.

Click Speed Dials.

Enter a number and label for an Abbreviated Dialing code.

Click Save.

See the “Configuring Fast Dials on the Web” section on page 43 .

You can also set up Fast Dials on your phone. See the

“Using Personal Directory on Your Phone” section on page 38 .

Tip

You can set up a speed-dial button for each programmable button on your phone that is not reserved as line button. Alternately, use Abbreviated Dial or Fast Dial.

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Customizing Your Phone on the Web

Setting Up Phone Services on the Web

Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.

If you want to...

Subscribe to a service

Then do this after you log in...

Select a device.

Click Phone Services.

Click Add New.

Choose a service from the drop-down list and click Next.

Change the service label and/or enter additional service information, if available (optional).

Click Save.

Search for services

Select a device.

Click Phone Services.

Click Find.

Change or end services

Search for services.

Select one or more entries.

Click Delete Selected.

Change a service name

Search for services.

Click on the service name.

Change the information and click Save.

Add a service to an available programmable phone button

Note

Select a device.

Click Service URL.

If you do not see this option, ask your system administrator to configure a service URL button for your phone.

Choose a service from the Button Service drop-down list.

If you want to rename the service, edit the label fields.

Note

Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

Access a service on your phone

Click Save.

Click Reset to reset your phone (necessary to see the new button label on your phone).

Press on your phone. Or, if you have added a service to a programmable button , press the button.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 45

Controlling User Settings on the Web

User settings include your password, PIN, and language (locale) settings.

If you want to...

Change your password

Change your PIN

Change the language (locale) for your User Options web pages

Change the language (locale) for your phone screen

Then do this after you log in...

Choose User Options > User Settings.

In the Browser Password area, enter information.

Click Save.

Choose User Options > User Settings.

In the Phone PIN area, enter information.

Click Save.

Choose User Options > User Settings.

In the User Locale area, choose an item from the Locale drop-down list.

Click Save.

Go to the Device Configuration page by choosing User

Options > Device.

Choose an item from the User Locale drop-down list.

Click Save.

Tip

Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.

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Customizing Your Phone on the Web

Controlling Line Settings on the Web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels.

Note •

You can set up call forwarding (for your primary phone line) directly on your phone. See the

“Forwarding Calls to Another Number” section on page 19

•

To learn about phone settings that you can access directly on your phone, see the

“Using

Phone Settings” section on page 34

If you want to...

Set up call forwarding per line

Change the voice message indicator setting per line

Then do this after you log in...

Select a device.

Click Line Settings.

If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.

In the Incoming Call Forwarding area, choose call forwarding settings for various conditions.

Click Save.

Select a device.

Click Line Settings.

If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.

In the Message Waiting Lamp area, choose from various settings.

Note

Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

Click Save.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 47

If you want to...

Change the ring pattern per line

Change or create a line text label that appears on your phone screen

Then do this after you log in...

Select a device.

Click Line Settings.

If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.

In the Ring Settings area, choose a setting to tell your phone how to indicate an incoming call on the selected line.

Click Save.

Note

The “idle” ring setting pertains if you receive an incoming call when the phone is idle. The “consecutive” ring setting pertains if you receive an incoming call when the phone is active.

Select a device.

Click Line Settings.

If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one.

In the Line Text Label area, enter a text label.

Click Save.

Note

Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

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Customizing Your Phone on the Web

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.

If you want to...

Use WebDialer with your User Options directory

Use WebDialer with another online corporate directory

(not your User Options directory)

Then...

Log into your User Options web pages. See the

“Accessing Your

User Options Web Pages” section on page 41

Choose User Options > Directory and search for a coworker.

Click the number that you want to dial.

If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details.)

If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

To end a call, click Hangup or hang up from your phone.

Log into a WebDialer-enabled corporate directory and search for coworkers.

Click the number that you want to dial.

When prompted, enter your user ID and password.

If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details.)

If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

To end a call, click Hangup or hang up from your phone.

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 49

If you want to...

Log out of WebDialer

Set up, view, or change

WebDialer preferences

Then...

Click the logout icon in the Make Call or Hang Up page.

Access the Preferences page.

The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.)

To return to Preferences in the future, click the preferences icon from the

Make Call or Hang Up page.

The Preferences page contains the following options:

•

Preferred language—Determines the language used for WebDialer settings and prompts.

•

Use permanent device—Identifies the Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name (To display the host name on your phone, choose > Network Configuration > Host Name.)

•

Use Extension Mobility—If selected, prompts WebDialer to use the

Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available).

•

Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

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Understanding Additional Configuration Options

Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.

Note

You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.

html

If you...

Need to handle more calls on your phone line

Need more than one phone line

Need more speed dial buttons

Work with (or work as) an administrative assistant

Then...

Ask your system administrator to configure your line to support more calls.

Ask your system administrator to configure one or more additional directory numbers for you.

First make sure that you are using all of your currently available speed dial buttons.

If you need additional speed dial buttons, try using Abbreviated

Dialing or subscribing to the Fast

Dial service.

Another option is to attach the

Cisco Unified IP Phone 7914

Expansion Module to your phone.

Consider using:

•

The Cisco Unified

Communications Manager

Assistant service

•

A shared line

For more information...

Talk to your system administrator or phone support team.

See the:

•

“Speed Dialing” section on page 24

•

Cisco Unified IP Phone

Expansion Module 7914

Phone Guide

See the:

•

See the “Using a Shared Line” section on page 26

•

Cisco Unified

Communications Manager

Assistant User Guide

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP) 51

If you...

Want to use one extension for several phones

Share phones or office space with co-workers

Answer calls frequently or handle calls on someone’s behalf

Need to make video calls

Determine the state of a phone line associated with a speed-dial button on your phone

Want to temporarily apply your phone number and settings to a shared

Cisco Unified IP Phone

Then...

Request a shared line. This allows you to use one extension number for your desk phone and lab phone, for example.

Consider using:

•

Call Park to store and retrieve calls without using the transfer feature.

•

Call Pickup to answer calls ringing on another phone.

•

A shared line to view or join coworkers’ calls.

•

Cisco Extension Mobility to apply your phone number and user profile to a shared

Cisco Unified IP Phone

Ask your system administrator to set up the AutoAnswer feature for your phone.

Consider using Cisco Unified Video

Advantage, which enables you to make video calls using your

Cisco Unified IP Phone, your personal computer, and an external video camera.

Ask your administrator to set up the

Busy Lamp Field (BLF) feature for your phone.

Ask your system administrator about the Cisco Extension Mobility service.

For more information...

Ask your system administrator about these features and see the:

•

“Advanced Call Handling” section on page 24

•